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AT&T Telephone Adapter manual

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Table of contents for the manual

  • Page 1

    i T elephone Adapter Install Guide IMPORTANT : PLEASE READ AND FOLLOW THESE INSTRUCTIONS STEP BY STEP[...]

  • Page 2

    ii WELCOME TO A T & T CALL V ANT AGE SERVICE A T&T does not represent or warrant that installation by you or a third party chosen by you will enable you to successfully access or use this service, nor that any such installation will not cause damage or modifications to, or loss of, any of your software, hardware, files, data, or periphera[...]

  • Page 3

    1 CONTENTS Check Y our Package Contents 2 T elephone Adapter Front and Back Illustration 3 Step 1: Gather Information 5 Step 2: Shut off All Equipment 6 Step 3: Connect Equipment 8 Step 4: T urn on Equipment in Order 10 Step 5: V erify Y our Connection 12 Step 6: Activate your T elephone Adapter 16 Appendix A: Configuration for Static IP 18 Append[...]

  • Page 4

    2 2 T elephone Cord (Grey) Y ou can use this to connect your telephone to the T A. Ethernet Cable (Blue) Y ou can use this to connect your T A to your computer or router . D-Link T elephone Adapter This will be referred to as the T A from this point forward. 12V 1A DC Power Adapter Using a power supply with a different voltage rating will damage an[...]

  • Page 5

    3 3 TELEPHONE ADAPTER FRONT AND BACK ILLUSTRA TION 1 2 3 4 5 9 8 7 6 1 1 1 0 1 Power LED A solid green light indi- cates that the unit is powered correctly . 2 Status LED The red status light will blink until the T A has been activated. Once the T A has been successfully connected with the A T&T CallV antage SM Service, it will light solid gree[...]

  • Page 6

    ! IMPORT ANT Follow the instructions in this guide step by step and in the exact order presented. Prior to proceeding: – Read through this guide thoroughly . – Make sure you have a cable or DSL Internet connection (not dial-up or satellite). – Make sure your cable/DSL Internet connection is working (i.e. you can browse to a known website like[...]

  • Page 7

    5 1 GA THER INFORMA TION A Note whether you have a single computer connected directly to your cable/DSL modem, or one or more computers connected through a home router . 1234567 890 qwert uio p asdfghjk l xcvbnm, . ! $ % QWERT UI OP ASDFGHJK Follow the instructions under this icon if you have a single computer connected directly to your cable/DSL m[...]

  • Page 8

    6 2 A Shut down your computer . If your cable/ DSL modem has a power switch, turn it off. B Unplug your cable/DSL modem from its power outlet. (Y ou should perform this step even if you set its power switch to off.) C Leave your modem powered down for at least 5 minutes. D Proceed to Step 3, page 8. 1234567 890 qwert uio p asdfghjk l xcvbnm, . ! $ [...]

  • Page 9

    7 ETHERNET PORT E TH E R N E T POWER OFF OFF ETHERNET PORT OFF OFF WAN/ UPLOAD PORTS ETHERNET PORT E T HER N E T POWER OFF OFF Cable/DSL Jack Personal Computer Cable/DSL Modem Cable/DSL Jack Personal Computer(s) Router Cable/DSL Modem A Shut down all computers connected to your home router (including those connected wirelessly). If your cable/DSL m[...]

  • Page 10

    8 3 CONNECT EQUIPMENT A Set up your cabling as shown in the diagram above. B Make sure the PSTN/V oIP switch on the back of the T A is set to “V oIP .” C Proceed to Step 4, page 10. 1234567 890 qwert uio p asdfghjk l xcvbnm, . ! $% QWERT UI OP ASDFGHJK FOR SINGLE COMPUTER CONNECTED DIRECTL Y TO CABLE/DSL MODEM OFF WAN/ UPLOAD RESET CONSOLE PSTN[...]

  • Page 11

    OFF WAN/ UPLOAD RESET CONSOLE PSTN VoIP WAN ETHERNET 12V 1A 2 1 LINE E T H E R N E T POWER OFF ETHERNET PORT OFF PORTS ETHERNET PORT OFF RESET CONSOLE PSTN VoIP WAN ETHERNET 12V 1A 2 1 LINE ETHERNET PORT E T HE R N ET POWER OFF OFF Cable/DSL Jack T elephone Adapter Personal Computer T elephone Cable/DSL Modem Cable/DSL Jack Personal Computer(s) Rou[...]

  • Page 12

    10 4 TURN ON EQUIPMENT IN ORDER 1234567 890 qwert uio p asdfghjk l xcvbnm, . ! $ % QWERT UI OP ASDFGHJK FOR SINGLE COMPUTER CONNECTED DIRECTL Y TO CABLE/DSL MODEM A Ensure your cable/DSL modem was off for at least 5 minutes. Power up your cable/DSL modem. B W ait about 2 minutes for the modem to synchronize with your cable/DSL provider , until all [...]

  • Page 13

    FOR ONE OR MORE COMPUTERS CONNECTED THROUGH HOME ROUTER 1234567 890 qwert uio p asdfghjk l xcvbnm, . ! $ % QWERT UI OP ASDFGHJK A Ensure your cable/DSL modem was off for at least 5 minutes. Power up your cable/DSL modem. B W ait about 2 minutes for the modem to synchronize with your cable/DSL provider , until all appropriate indicator lights are li[...]

  • Page 14

    12 5 VERIFY YOUR CONNECTION FOR SINGLE COMPUTER CONNECTED DIRECTL Y TO A CABLE MODEM, OR ONE OR MORE COMPUTERS CONNECTED TO A CABLE MODEM THROUGH A HOME ROUTER CABLE MODEM A V erify that you can browse to a known W eb site (e.g. www .att.com). If you cannot, see “I get a Page Not Found error when attempting to browse the W eb with my computer” [...]

  • Page 15

    1234567 890 qwert uio p asdfghjk l xcvbnm, . ! $ % QWERT UI OP ASDFGHJK 1234567 890 qwert uio p asdfghjk l xcvbnm, . ! $% QWERT UI OP ASDFGHJK FOR SINGLE COMPUTER CONNECTED DIRECTL Y TO DSL MODEM A Make sure your home router is configured to obtain IP address automatically . Please refer to your home router’ s user manual (for most routers, go t[...]

  • Page 16

    14 DSL, continued 1234567 890 qwert uio p asdfghjk l xcvbnm, . ! $ % QWERT UI OP ASDFGHJK 1234567 890 qwert uio p asdfghjk l xcvbnm, . ! $ % QWERT UI OP ASDFGHJK 5 VERIFY YOUR CONNECTION C F B G B Open your web browser and type http://192.168.15.1. If you receive a page not found error , see “I have DSL and I cannot access my T A setup W eb page?[...]

  • Page 17

    15 H W ait thirty seconds for the T A to reboot. I After the reboot is complete, IN THE FOLLOWING ORDER: unplug your router and then plug it back in. W ait thirty seconds and then restart your PC. J V erify that the status light on your T A is solid amber or blinking amber (J1) and that you can browse to a known website (e.g. www .att.com) (J2) If [...]

  • Page 18

    16 6 ACTIV A TE YOUR TELEPHONE ADAPTER B ! IMPORT ANT! If you are using a VPN service/client, disable it while you follow these steps. C A Go to your Personal Call Manager Web site at www .callvantage.att.com . B Login using your User ID (your 10-digit A T&T CallV antage SM Service number) and password. This was part of the informa- tion to gat[...]

  • Page 19

    17 Y ou can start making calls by dialing the 10-digit number from the phone connected to your T elephone Adapter . Y ou can also use the new advanced features available on your Personal Call Manager Web site at www .callvantage.att.com If you experience any problems with the service, please refer to T roubleshooting, page 20. CONGRA TULA TIONS! SE[...]

  • Page 20

    18 A small number of cable modem/DSL customers have static IP , in which they are assigned a permanent IP address that never changes. Most customers instead have DCHP or PPPoE and should follow the steps in sections 1-6; however , if you are certain you have static IP and not PPPoE or DHCP , use the following steps to install your T A. For addition[...]

  • Page 21

    19 APPENDIX B ACTIV A TING A REPLACEMENT T A ! IMPORT ANT! If you are using a VPN service/client, disable it while you follow steps B-I. A Follow Steps 1-5 at the beginning of this guide until you have finished Step 5: V erify Y our Connection. B Go to your Personal Call Manager Web site at www .callvantage.att.com . C Login using your User ID (yo[...]

  • Page 22

    20 APPENDIX C TROUBLESHOOTING I just finished installation and cannot get a dial tone on my phone. I had a dial tone before, but do not receive a dial tone now . 21 I can surf the Internet but have a blinking red status light and do not have dial tone. 21 I get a Page Not Found error when attempting to browse the W eb with my computer . 21 I need [...]

  • Page 23

    21 I just finished installation and cannot get a dial tone on my phone. I had a dial tone before, but do not receive a dial tone now . 1. Verify that the switch on the back of the T A is set to VoIP . 2. Make sure you follow the instructions step by step. 3. Check that you do not have a router between the T A and cable/DSL modem. 4. Make sure your[...]

  • Page 24

    22 I need help getting my computer to “obtain IP address automatically .” If you have a single computer connected to your cable/DSL modem , try the following (if you have a router , you must set this on your router , not your computer): For Windows 95, 98, or ME 1. Go to “Start”, select “Settings”, then “Control Panel.” Double Click[...]

  • Page 25

    23 I have DSL and I cannot access my T A setup Web page. 1. First check to ensure you have an up to date browser . Y ou will need IE 5.5 or higher on Windows, IE 5.X on Mac OS 9 or OS X, or Apple Safari 1.0 or higher on Mac OS X. 2. Power all devices down. Leave them off for at least 15 minutes. Power up your cable/DSL modem and wait until all appr[...]

  • Page 26

    24 I keep getting “activation fail” during the T A Activation process. Make sure that prior to beginning the T A Activ ation process you have disconnected from any secur e client such as a VPN clien t and that you are connecting to the Internet through your cable/DSL Internet provider . I forgot my PPPoE username and password. Where can I find[...]

  • Page 27

    25 I may have an integrated modem/ home router . How can I find out? If you have a single device that plugs directly into your cable/DSL jack and that you can connect multiple computers into (allowing each to access the Internet), you have an integrated modem router . I have an integrated modem/ home router . I don’t know which section to use in[...]

  • Page 28

    26 My T A Status and WA N light s some - times blink gre en or amber for no appar - ent reason. Sho uld I be concerned? Y ou should not be concerned; this is normal. This indicates your T A is automatically receiving firmware upgrades from our network. Y ou can place a call while this is happening but you MUST NOT unplug your T A while these light[...]

  • Page 29

    27 APPENDIX D W ARRANTY INFORMA TION A T&T warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the T elephone Adaptor contained in this package (“Product”) is free from material defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in acco[...]

  • Page 30

    28 APPENDIX E GLOSSAR Y What is my User ID? Y our UserID consists of the 10-digit assigned A T&T CallVantage SM Service phone number . This information was provided in your order confirma- tion e-mail. What is IP? IP , or Internet Protocol, is the language used to exchange data over the Internet. What is an IP address? Every computer or device[...]

  • Page 31

    29 What is VPN? Some employers use a VPN, or Virtual Private Network, to give their employees secure access to their corporate network over a home Internet connection. Employees usually have special VPN client software on their computers and use special se- cure means to log onto the VPN. What is WAN? W AN stands for Wide Area Network. The W AN por[...]

  • Page 32

    30 ©2004 A T&T . All rights reserved. T rademarks or registered trademarks are the property of their respective holders. Software and specifications subject to change without notice. ACS IG 0604[...]