AT&T partner plus communications system manual

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A good user manual

The rules should oblige the seller to give the purchaser an operating instrucion of AT&T partner plus communications system, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.

What is an instruction?

The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of AT&T partner plus communications system one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.

Unfortunately, only a few customers devote their time to read an instruction of AT&T partner plus communications system. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.

What should a perfect user manual contain?

First and foremost, an user manual of AT&T partner plus communications system should contain:
- informations concerning technical data of AT&T partner plus communications system
- name of the manufacturer and a year of construction of the AT&T partner plus communications system item
- rules of operation, control and maintenance of the AT&T partner plus communications system item
- safety signs and mark certificates which confirm compatibility with appropriate standards

Why don't we read the manuals?

Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of AT&T partner plus communications system alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of AT&T partner plus communications system, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the AT&T service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of AT&T partner plus communications system.

Why one should read the manuals?

It is mostly in the manuals where we will find the details concerning construction and possibility of the AT&T partner plus communications system item, and its use of respective accessory, as well as information concerning all the functions and facilities.

After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.

Table of contents for the manual

  • Page 1

    GBS 117 (5-91) AT&T AT&T 518-600-109 Issue 1 May 1991 PARTNER™ Plus Communications System Release 2 System Planner Graphics AT&T © 1988[...]

  • Page 2

    Form A1 Instructions: Night Service Salesperson completes Items 1–10. Sales Support Rep completes 11-13. 1. 2. 3. 4. 5. 6. 7. 8. 9. Enter the name of the customer (billing name). Enter the address where the system is to be installed. Enter the name and telephone number of the person at the installation site who is to be contacted with questions a[...]

  • Page 3

    AT&T PARTNER™ Plus Release 2 System Planner GBS 117 (5-91) Form A1: System Programming 1. Customer Name 2. Installation Address 3. Contact Name Phone ( ) – 4. Person to be Trained Phone Alternate’s Name Phone ( ) – ( ) – 5. Sold by [ ] AT&T Sales Force Salesperson’s Name [ ] Dealer: ( ) Phone 7. Outside Telephone Lines {#104} Li[...]

  • Page 4

    Form A2 Instructions: 14. Extension Assignments Name/Location Equipment Connected Line Assignment/ Ringing Options Line Access Restrictions Display Language No Abbreviated Ringing Enter name and location (room number or other description) for each extension. Enter devices connected to each extension (examples: MLC-6, MLS-6, MLS-12, MLS-12D, MLS-34D[...]

  • Page 5

    PARTNER™ Plus Release 2 System Planner AT&T GBS 117 Form A2: System Programming (5-91) 14. Extension Assignments Name/Location Ext. O 10 11 12 13 14 15 O 16 17 18 19 20 21 O 22 23 24 25 26 27 O 28 29 30 31 32 33 Equipment Line Assignment {#301}/ Ringing Options ■ Line Access Restrictions Connected (Central Tel Programming) {#302} Line Line [...]

  • Page 6

    Customer Information—System Design and Training Who Will Design My System? ■ ■ When you purchase your PARTNER™ Plus system, your salesperson will help you determine the best way to set up your system. Based on this discussion, your salesperson will complete the System Programming forms in this Planner (forms A1 and A2). To indicate how you [...]

  • Page 7

    System Speed Dial Numbers System Extensions The PARTNER Plus system can memorize a list of up to 60 frequently called telephone numbers, referred to as System Speed Dial numbers, which everyone on the system can use. With System Speed Dialing, employees don’t need to remember changes in telephone numbers, and dialing is much quicker. You assign a[...]

  • Page 8

    AT&T Form B: Speed Dial Numbers To Dial ● On MLS- or MLC-model telephone, press [ Feature ] + Code ● On standard touch-tone telephone, press [ # ] + Code while receiving intercom dial tone. System Speed Dial Numbers Personal Speed Dial Numbers Code Name/Company ✱ Telephone Number Code Name/Company ✱ Telephone Number Code Name/Company ?[...]

  • Page 9

    Disallowed & Allowed Telephone Numbers With Disallowed Telephone Numbers you can prevent users who can normally make outgoing calls from dialing specific telephone numbers or categories of telephone numbers (e.g., calls to 976 exchanges for pre-recorded messages, such as horoscopes, and 900 area code “chat lines”). Conversely, Allowed Telep[...]

  • Page 10

    AT&T Form C: Disallowed & Allowed Telephone Numbers Disallowed Telephone Numbers {#404} Entry Telephone Number 01 Disallowed List Extension Assignments {#405} Ext List 1 List 2 List 3 List 4 Ext List 1 List 2 List 3 List 4 10 22 11 23 12 24 13 25 14 26 15 27 16 28 17 29 18 30 19 31 20 32 21 33 List 1 Entry Telephone Number 01 02 03 04 05 06[...]

  • Page 11

    Telephone Programming Use forms D1 and D2 to record the features and Auto Dial numbers for the programmable buttons of MLS-series and MLC-6 phones. Telephone buttons that can be programmed depend on the type of phone, as shown below: MLS-34D Programmable buttons Any unused line buttons are programmable MLS-12D and MLS-12 (MLS-12 has no display) MLC[...]

  • Page 12

    AT&T Form D1: Telephone Programming (Standard Templates) MLS-34D Telephone Template 1* (Ext. 10) ● Intercom Auto Dial Numbers ● Group Paging ● Night Service On/Off ● Loudspeaker Paging ● Fax Management (indicate fax machine extension) ● Message Light On ● Message Light Off NOTE: This standard template is recommended for extension [...]

  • Page 13

    Form D2 Instructions (Blank Templates): Fill in the templates to indicate how the individual telephones are to be programmed: 1. To show the features and Auto Dial numbers to be stored on programmable buttons, put the appropriate abbreviations from the list below on the templates. (Except for Do Not Disturb, Fax Management, and Auto Dial, these fea[...]

  • Page 14

    AT&T Form D2: Telephone Programming (Blank Templates) MLS-34D PHONES: Assign to exts.: Auto. Line Sel.: MLS-6 and MLC-6 PHONES: Factory setting is “Outside lines 1, 2, 3, 4, 5, 6, 7, 8; Intercom” NOTE: An MLS-6 or MLC-6 phone with 4 lines assigned to it has no programmable buttons. Assign to exts.: Auto. Line Sel.: Factory setting is “Out[...]

  • Page 15

    Instructions We suggest using this form as a training aid, to communicate to your staff how their extensions are programmed in the system. To avoid completing an entire form for each user, first use one form to fill in information that applies to everyone, photocopy enough of them for each user, and finally complete the individual forms. All the in[...]

  • Page 16

    AT&T Ext.: EXTENSION PROGRAMMING INFORMATION Line Assignments and Ringing. The lines checked are on your extension. Unless otherwise indicated on the chart, you can use the line to make and answer calls, your phone will start ringing immediately when a call comes in on the line, and to get an outside dial tone just press an idle line button. Yo[...]