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Allworx 9202 manual

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Table of contents for the manual

  • Page 1

    Allworx Phone Guide 9202[...]

  • Page 2

    No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopy, recording, or otherwise without the prior written permission of Allworx. © 2008 Allworx, a wholly owned subsidiary of PAETEC. All rights reserved. Allworx is a registered trademark of Allworx [...]

  • Page 3

    Phone Guide - 9202 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALL WORX • 585-421-3850 • www.allworx.com © 2008 Allworx. All rights reserved. Revised: May 28, 2008 Page i Table of Contents 1 GETTING STARTED .............................................................................................................. ......[...]

  • Page 4

    Phone Guide - 9202 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALL WORX • 585-421-3850 • www.allworx.com © 2008 Allworx. All rights reserved. Revised: May 28, 2008 Page ii 6.17 B USY L AMP F IELD (BLF) ....................................................................................................................... 16[...]

  • Page 5

    Phone Guide - 9202 Congratulations! You’re the proud new owner of an Allworx ® 9202 VoIP phone. This phone will make it easy for you to place and receive calls when using the Allworx System. 1 Getting Started 1.1 What is in the box? Check out the contents of the box your phone came in. You should have: • Allworx 9202 phone • Power supply •[...]

  • Page 6

    Phone Guide - 9202 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALL WORX • 585-421-3850 • www.allworx.com © 2008 Allworx. All rights reserved. Revised: May 28, 2008 Page 2 6. After applying power, the phone will initialize itself. You can watch its prog ress on the phone’s screen. A normal sequence would include: a. Allwo[...]

  • Page 7

    Phone Guide - 9202 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALL WORX • 585-421-3850 • www.allworx.com © 2008 Allworx. All rights reserved. Revised: May 28, 2008 Page 3 2 Adjusting Your Phone 2.1 Setup for Desktop You must set up the support arm on the back of the Allworx 9202 phone so that it is easy to use and easy to [...]

  • Page 8

    Phone Guide - 9202 3 Introduction to your Allworx Phone Your new Allworx phone supports two modes of operation: PBX (Private Branch Exchange) Mode and Key System Mode. Your System Adminis trator has pre- configured the phone for one of these two modes. Each programmable button on the phone will function differently depending on the mode of the phon[...]

  • Page 9

    Phone Guide - 9202 4 Button Operation Button Light Purpose KEYPAD None Use the keypad to dial numbers in order to place a call. MESSAGES Solid red if new messages are present. Access the Message Center. TRANSFER Solid red until the call is transferred. Transfer a call to another extension using a Blind or an Attended Transfer. CONFERENCE Blinking g[...]

  • Page 10

    Phone Guide - 9202 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALL WORX • 585-421-3850 • www.allworx.com © 2008 Allworx. All rights reserved. Revised: May 28, 2008 Page 6 4.1 Messages If the MESSAGES button is red, you have a new message in your voicemail box. The number of new messages appears on the screen. To listen to [...]

  • Page 11

    Phone Guide - 9202 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALL WORX • 585-421-3850 • www.allworx.com © 2008 Allworx. All rights reserved. Revised: May 28, 2008 Page 7 a. Use the Up / Down navigation arrows, to select the Call Appearance PFK of the person you wish to put on hold and then press the HOLD button. (The disp[...]

  • Page 12

    Phone Guide - 9202 1. With the handset on hook, press the MUTE/DND button. 2. The light on the MUTE/DND button will appear amber. 3. With Do Not Disturb enabled, your phone will not ring. All calls will follow the next step in your acti ve call route. 4. Press MUTE/DND to turn Do Not Disturb off your phone. The light on the MUTE/DN D button will tu[...]

  • Page 13

    Phone Guide - 9202 5 Phone Operation 5.1 Placing a Call • Outbound calls can be placed by pressing the following PFKs: o Call Appearance : can be used to place extension-to-ext ension calls or to obtain an outside line (must dial 9 first). o Line Appearance : seizes the outside line without dialing 9 first. o Speed Dial : automatically dials the [...]

  • Page 14

    Phone Guide - 9202 5.5 Redial a Number • You can automatically dial the last number called by selecting the REDIAL soft key on the phone’s display screen. • Select the CALLS soft key. Use the Up / Down navigation arrows to highlight the desired number. Press the Select button . • A PFK can be programmed by your System Admini strator to redi[...]

  • Page 15

    Phone Guide - 9202 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALL WORX • 585-421-3850 • www.allworx.com © 2008 Allworx. All rights reserved. Revised: May 28, 2008 Page 11 5.8 Programmable Function Keys The following features can be programmed by your System Administrator into the 2 PFKs on the Allworx 9202. Note: One PFK [...]

  • Page 16

    Phone Guide - 9202 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALL WORX • 585-421-3850 • www.allworx.com © 2008 Allworx. All rights reserved. Revised: May 28, 2008 Page 12 6 System Features 6.1 Operator Dialing (or transferring to) 0 from any phone will initiate a call to the company operator. 6.2 User / Resource Extension[...]

  • Page 17

    Phone Guide - 9202 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALL WORX • 585-421-3850 • www.allworx.com © 2008 Allworx. All rights reserved. Revised: May 28, 2008 Page 13 6.9 Call Queues Logging in/out of a Queue To log into a Queue: 1. Press and hold the Queue PFK on your phone corresponding to the Queue to be logged int[...]

  • Page 18

    Phone Guide - 9202 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALL WORX • 585-421-3850 • www.allworx.com © 2008 Allworx. All rights reserved. Revised: May 28, 2008 Page 14 6.10 Call Forwarding Dialing 45 + an extension will forward any call that come into the phone to that extension. To disable Call Forwarding for the phon[...]

  • Page 19

    Phone Guide - 9202 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALL WORX • 585-421-3850 • www.allworx.com © 2008 Allworx. All rights reserved. Revised: May 28, 2008 Page 15 • Change presence setting • Change name recording • Manage message greetings • Change password Note: For more information refer to the Allworx M[...]

  • Page 20

    Phone Guide - 9202 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALL WORX • 585-421-3850 • www.allworx.com © 2008 Allworx. All rights reserved. Revised: May 28, 2008 Page 16 When the Parking Orbit PFK light is flashing, you will be able to pick up a call in the Parking Orbit using your handset and pressing the PFK. Note: Par[...]

  • Page 21

    Phone Guide - 9202 7 Advanced Topic s 7.1 Phone Configuration Menu The following can be viewed / changed by selecting the CONFIG soft key: • Personal Speed Dial • Preferences • Reboot Phone • Clear Call History • Refresh Directory • Network Settings • Current Status / Info • Statistics • Save Settings • Set Factory Defaults 7.2 [...]

  • Page 22

    Phone Guide - 9202 2. Press the Down Arrow button to select Preferences . Press the Select button . 3. Select from the following list using the Up / Down navigation arrows to make the changes: a. LCD Contrast – Controls the contrast of the display. Use the Volume bar or Up / Down Arrow buttons to adjust. b. Call History Size – Number of calls k[...]

  • Page 23

    Phone Guide - 9202 ii. Always (Default) iii. On Hook k. Off Hook Answer Mode – Answers incoming calls when the phone is taken “off-hook” i. Off Hook Will Answer (Default) ii. Select to Answer l. Off Hook Ringing – The phone will ring when a new call is received while in use. i. Enabled (Default) ii. Disabled m. Auto on Hold – When another[...]

  • Page 24

    Phone Guide - 9202 2. Highlight Reboot Phone . 3. Press the Select button . 4. If you have any unsaved changes, you ’ll be asked if you want to save them before rebooting. Select the YES soft key to save any changes OR select NO to cancel changes made. 5. Select the YES soft key on the next confirmation prompt to reboot. 7.5 Clear Call History Th[...]

  • Page 25

    Phone Guide - 9202 iii. Disabled (Default) c. Remote Plug ‘n’ Play – Key used to set up a remote phone. See the System Administrator. d. Edit Time Server IP – Option to change the Time Server the phone is logged into. e. Edit Boot Server IP – The WAN IP address the server is using for the setup of a remote phone. f. Edit Phone IP – Opti[...]

  • Page 26

    Phone Guide - 9202 • LAN Connection Info • PC Connection Info 5. Use the Up / Down navigation arrows to move through the list. 6. When finished, press the EXIT soft key. 7.9 Check Statistics 1. Select the CONFIG soft key. 2. Highlight Statistics . 3. Press the Select button . 4. The following information is listed: • Audio Packet Stats - RCV [...]

  • Page 27

    Phone Guide - 9202 7.11 Reset the Phone to Its Factory Defaults Warning: Do not reset your phone to its factory defaults unless instructed by your System Administrator. 1. Select the soft key that corresponds to CONFIG on the screen. 2. Highlight Set Factory Defaults . 3. Press the Select button . 4. Select the YES soft key to restore the factory d[...]

  • Page 28

    Phone Guide - 9202 8 Additional Infor mation Your business directory, including the conferenc e schedulin g page, company phone list, distribution lists, phone features chart, and shared folders are available using a browser and entering: http://ServersLANSideAddress • ServersLANSideAddress is the IP address of your serv er on your local area net[...]

  • Page 29

    Phone Guide - 9202 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALL WORX • 585-421-3850 • www.allworx.com © 2008 Allworx. All rights reserved. Revised: May 28, 2008 Page 25 10 Regulatory Notices This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC ru[...]