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ADTRAN 1950859L1 manual

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Table of contents for the manual

  • Page 1

    IP Sof tPhone User Manual 1950859L1 IP Sof tPhone 61950859L1- 1A February 200 6[...]

  • Page 2

    Trademarks ADTRAN IP SoftPhone User Manual 2 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A T rademarks Any brand names an d product names included in th is manual are trade marks, registered trademarks, or trade names of their respective holders. T o the Holder of the Manual The content s of this manu al are current as of the d a te of publication. [...]

  • Page 3

    ADTRAN IP SoftPhone User Manual Conventions 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 3 Conventions Notes pr ovide additiona l useful information. Cautions signify information that could pr event service interruption or damage to equipment. W arnings provide information that coul d pr event endangerment to human life.[...]

  • Page 4

    Warranty and Customer Service ADTRAN IP SoftPhone User Manual 4 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A W arranty and Customer Service ADTRAN will repair and return this prod uct within the warranty period if it does not meet its published specifications or fails while in service. It is the r esponsibility of the entity (ADTRAN Certified Deale[...]

  • Page 5

    ADTRAN IP SoftPhone User Manual Product Support Information 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 5 T raining The Enterprise Networks (EN) T echnical T raining Department offers training on our most popular products. These courses include overviews on product feature s and functions wh ile covering applications of ADTRAN's product lines[...]

  • Page 6

    Product Support Information ADTRAN IP SoftPhone User Manual 6 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A[...]

  • Page 7

    ADTRAN IP SoftPhone User Manual Table of Contents 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 7 T able of Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Features and Specifications . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 8

    Table of Contents ADTRAN IP SoftPhone User Manua l 8 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A Appendix A: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Networking Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 9

    ADTRAN IP SoftPhone User Manual List of Figures 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 9 List of Figures Figure 1. ADTRAN IP SoftPhone User Interf ace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Figure 2. Settings Dialog Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 10

    List of Figures ADTRAN IP SoftPhone User Manual 10 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A[...]

  • Page 11

    ADTRAN IP SoftPhone User Manual List of Tables 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 11 List of T ables Table 1. System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Table 2. Settings Dialog Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 12

    List of Tables ADTRAN IP SoftPhone User Manual 12 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A[...]

  • Page 13

    61950859L1-1A Copyright © 2006 ADTRAN, Inc. 13 1. INTRODUCTION The ADTRAN IP SoftPhone is an intuitive software app lication designed to enab le V oice over Internet Protocol (V oIP) communication from your laptop or desktop PC and works seamlessly with ADTRAN's IP telephony products. The IP SoftPhone is easy to use and offers a built-in audi[...]

  • Page 14

    Installation and Setup ADTRAN IP SoftPhone User Manual 14 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A 2. INST ALLATION AND SETUP System Requirement s The following table provides the minimum hardware and software requirem ents for installing the ADTRAN IP SoftPhone: Inst alling the ADTRAN IP SoftPhone Follow the steps below to install the ADTRAN I[...]

  • Page 15

    ADTRAN IP SoftPhone User Manual Installation and Setup 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 15 Uninst alling the ADTRAN IP SoftPhone T o uninstall an existing version of the ADTRA N IP SoftPhone, follow the steps given below: 1. Launch the W ind ows Control Panel. 2. Select Add or Remove Programs. 3. Select the appropriate version of the AD[...]

  • Page 16

    Installation and Setup ADTRAN IP SoftPhone User Manual 16 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A Follow the steps below to complete the T uning W izard: 1. Select Next to begin the wizard. 2. Choose which type of device to configure.[...]

  • Page 17

    ADTRAN IP SoftPhone User Manual Installation and Setup 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 17 3. Choose the correct audio devices and mixers to use. Select Next to advance. 4. Adjust the speake r volume to a comfortable level. Select Nex t to advance.[...]

  • Page 18

    Installation and Setup ADTRAN IP SoftPhone User Manual 18 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A 5. Adjust the microphone volume; li sten to the playback of the recorded sample and make changes if necessary . Select Next to advance. 6. Select the type of Internet connec tion.[...]

  • Page 19

    ADTRAN IP SoftPhone User Manual Installation and Setup 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 19 7. Select Finish to complete the wizard.[...]

  • Page 20

    Using the Softphone ADTRAN IP SoftPhone User Manual 20 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A 3. USING THE SOF TPHONE The Dial Pad The ADTRAN IP SoftPhone provides an easy-to-use di al pad as the main User Interface. This feature provides quick access to both basic and advanced cal ling features. See Figure 1 below for an illustration of the [...]

  • Page 21

    ADTRAN IP SoftPhone User Manual Using the Softphone 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 21 Before Making a Call Making calls with the ADTRAN IP So ftPhone is simple. There are, however , some differences between a softphone and a traditional telephone. 1. A softphone is a computer a pplication that must be ru nnin g to make or receive call[...]

  • Page 22

    Using the Softphone ADTRAN IP SoftPhone User Manual 22 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A Figure 2. Settings Di alog Menu Complete the following fields to log into your V oIP account. Not all of these fields ar e r equir ed , depending on the service provider . Table 2. Settings Dialog Options Enable this SIP account Check this box to ena[...]

  • Page 23

    ADTRAN IP SoftPhone User Manual Using the Softphone 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 23 The remaining fields are not usually req uired by services prov iders, but may be useful depending on the local network co nfiguration. Consult an app ropriat e local network administrator to determine weather these fields are required for the pr ope[...]

  • Page 24

    Using the Softphone ADTRAN IP SoftPhone User Manual 24 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A phone) you configured within the T uning W izard. Refer to Tu n i n g Wi z a rd on page 15 for information about the T uning W izard. If the softphone is hidden behi nd another windo w or minimized, the application will come to th e front as the inco[...]

  • Page 25

    ADTRAN IP SoftPhone User Manual Using the Softphone 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 25 Wizard . Complete the wizard to ensure that all devices are working properly and are set at the proper levels. Privacy Manage ment The Privacy Management window allows users to cu stomize the way in which contacts can reach them. Right-click the main[...]

  • Page 26

    Extended Calling Features ADTRAN IP SoftPhone User Manual 26 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A 4. EXTENDED CALLING FEATURES Along with basic calling functionality , the ADTRAN IP SoftPhone includes many advanced features found in traditional business phones. These features include call conferencing and call transfer , each of which is co[...]

  • Page 27

    ADTRAN IP SoftPhone User Ma nual Extended Calling Features 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 27 Multiple Conference Ho sts An ADTRAN IP SoftPhone conference ca ll may include up to seven individuals – t he conference host plus a participant on each of the six lines. Conference calls of more than seve n parties can be accomplish ed by h[...]

  • Page 28

    Extended Calling Features ADTRAN IP SoftPhone User Manual 28 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A Call Forwarding The ADTRAN IP SoftPhone can be set to forward incomi ng calls to a desired URL, which can be either another SIP User Agent, phone number , or voicemail address. Follow the steps belo w to set an existing SIP account to forward t[...]

  • Page 29

    ADTRAN IP SoftPhone User Ma nual Extended Calling Features 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 29 Auto-Conference The ADTRAN IP SoftPhone includes an Auto-Conference (A C) feature which can be enabled or disabled by selecting the AC button. When combined with the Auto-Answer feature described above, the ADTRAN IP SoftPhone can co ntrol the[...]

  • Page 30

    The Contact Drawer ADTRAN IP SoftPhone User Manual 30 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A 5. THE CONT ACT DRAWER As with similar feature s on cell phones, the ADTRAN IP SoftPhone allows users to store a list of contacts in a virtual phon e book. T o open the ADTRAN IP Soft Phone Contact Drawe r , select the gray arrow button toward the ext[...]

  • Page 31

    ADTRAN IP SoftPhone User Manual The Contact Drawer 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 31 The CSV file can be easily edited with a spreadsheet program. Figure 3 shows an example of a CSV contact list file. T able 4 describes the entries in the CSV file. . Figure 3. Example Contact List CSV File Exporting Cont acts The ADTRAN IP SoftPhon e [...]

  • Page 32

    The Settings Dialog ADTRAN IP SoftPhone User Manual 32 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A 6. THE SETTINGS DIALOG The ADTRAN IP SoftPhone includes a Settings dialog which provides access to a variety of relevant settings. Right-select on the softphone to bring up the context menu; then choose Settings to access the ADTRAN IP SoftPhone’ s[...]

  • Page 33

    ADTRAN IP SoftPhone User Manual The Settings Dialog 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 33 . Firewall/NA T Figure 5 shows the Firewall/NA T menu for a SIP a ccount configuration. De tailed information on these configuration options is listed below . Wh en the information is complete, select OK to save the settings. Figure 5. Firewall/NAT M[...]

  • Page 34

    The Settings Dialog ADTRAN IP SoftPhone User Manual 34 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A Send Internal IP Some firewall proxies require an internal IP addres s. The options are Always, Default, and Never . When set to Always, the IP address of the computer on which the softphone is installed will be sent. When set to Default, if d efined[...]

  • Page 35

    ADTRAN IP SoftPhone User Manual The Settings Dialog 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 35 Advanced Figure 7 shows the Adva nced menu for SIP account configura tion. Use this menu to further custom ize your SIP account. Forwarding optio ns are specified he re. The ADTRAN IP SoftPhone can be set to not forward calls, to forward call to a sp[...]

  • Page 36

    The Settings Dialog ADTRAN IP SoftPhone User Manual 36 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A Media Use the Media menu to co nfigure head sets, speaker phones, and USB devices. Audio General Figure 8 shows the Audio General menu for the media co nfiguration. Detailed informat ion on these configuration options is listed below . Wh en the info[...]

  • Page 37

    ADTRAN IP SoftPhone User Manual The Settings Dialog 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 37 Audio Devices Figure 9 shows the Audio Devices menu for the media configuration. Deta ile d information on these configuration options is listed below . Wh en the information is complete, select OK to save the settings. Figure 9. Media Audio Devices [...]

  • Page 38

    The Settings Dialog ADTRAN IP SoftPhone User Manual 38 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A Audio Advanced Figure 10 shows the Audio Advanced menu for the me dia configuration. Detailed information on these configuration options is listed below . Wh en the information is complete, select OK to save the settings. Figure 10. Media Audio Advan[...]

  • Page 39

    ADTRAN IP SoftPhone User Manual The Settings Dialog 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 39 System Use the System menu to configur e system and network parame ters. General Figure 1 1 shows the Sys tem Genera l menu for the system configuration. Use this menu to change voicemail, auto answer , and auto dial settings. De tailed information o[...]

  • Page 40

    The Settings Dialog ADTRAN IP SoftPhone User Manual 40 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A System Advanced Figure 12 shows the System Advanced menu for the system configuratio n. Use this dialog to change DTMF and SDP settings. When th e information is complete, select OK to save the settings. Figure 12. System Advanced Menu System Network[...]

  • Page 41

    ADTRAN IP SoftPhone User Manual The Settings Dialog 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 41 IP Address Info The ADTRAN IP SoftPhone is set to automatically de tect the local IP address. If the softphone is having difficulty detecting the co rrect values, uncheck the auto-det ect box and enter the local and NA T IP addresses instead. This is[...]

  • Page 42

    The Settings Dialog ADTRAN IP SoftPhone User Manual 42 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A Launch When Wi ndows St art s Check this box to allow the ADTRA N IP SoftPhone to start when the user logs in to W indows. User Interface Adva nced Figure 15 shows the User Interface Advanced me nu for the User Interface co nfiguration. Detailed info[...]

  • Page 43

    ADTRAN IP SoftPhone User Manual The Settings Dialog 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 43 Diagnostics Use the Diagnostics menu to set ad vanced diagnostics options. Press F9 to view the diagnostics log. Figure 16 shows the options available. An ADTR AN T echnical Support represe ntative may ask yo u to adjust these values when trying to d[...]

  • Page 44

    The Settings Dialog ADTRAN IP SoftPhone User Manual 44 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A License Key Use the License Key menu to enter the product license key . This number is provided by ADTRAN when your serial number is registered. Figure 17 show s the License Key menu. After entering the license key number , select OK to save the sett[...]

  • Page 45

    ADTRAN IP SoftPhone User Manual Application Hot Keys 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 45 7. APPLICATION HOT KEYS The ADTRAN IP SoftPhone includes a number of keyboa rd shortcuts available fo r many of its functions. A list of keyboard shortcuts is shown in T able 6 below: Table 6. Application Sh ortcut Keys Select Line 1 F1 or Ctrl + 1 [...]

  • Page 46

    Appendix A: Troubleshooting ADTRAN IP SoftPhone User Manual 46 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A Appendix A: T roubleshooting The following is a guide to trou bleshooting various issues that may arise when using the ADTRAN IP SoftPhone. Networking Problems This guide assumes that the Internet connection is working. If that is not the cas[...]

  • Page 47

    ADTRAN IP SoftPhone User Manual Appendix A: Troubleshooting 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 47 T wo additional ports after 8001 are required for each additional line used. For ex ample, if using a second line, UDP ports 8002 and 80 03 are used. If the firewall restricts incoming connections, you may need to use an outbound pr oxy to pr[...]

  • Page 48

    Appendix A: Troubleshooting ADTRAN IP SoftPhone User Manual 48 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A There are several factors that may affect sound quality when using the AD TRAN IP SoftPhone. These include the quality of the network connection, quality of the networ k device, and headse t model. Some of the common problems ex perienced are[...]

  • Page 49

    ADTRAN IP SoftPhone User Manual Appendix A: Troubleshooting 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 49 Diagnostic Log The ADTRAN IP SoftPhone writes diagno stic information to a log file. Th is log file can be disp layed by pressing F9 on the keyboard. The lo g is ra ther cryptic, but when having difficulties with the ADTRAN IP SoftPhone, it m[...]

  • Page 50

    Appendix A: Troubleshooting ADTRAN IP SoftPhone User Manual 50 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A[...]

  • Page 51

    ADTRAN IP SoftPhone User Manual 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 51 Index A AC button 29 answering a call 23 audio devices 37 audio problems 47 auto-answer 28 auto-conference 29 C call conferencing 26 close button 25 CODECs 38 contact drawer 30 contacts 30 context menu 24 CSV file 30 D diagnostic log 25, 49 diagnostics menu 43 dial pad [...]

  • Page 52

    ADTRAN IP Soft Phone User Manual 52 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A U uninstalling the SoftPhone 15 user interface 20 menu 41 using the Softphone 20 V voicemail 39 VoIP account 21 volume adjustment 24 W warranty and customer service 4[...]