ADT Security Services BHS-3000C manual

System User’s Manual BHS-3000C[...]

Consumer Information FCC Notice This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency e[...]

Industry Canada NOTICE: The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements documents. The Department does not guarantee the equipment w[...]

Table of Contents Consumer Information ............................................ ii FCC Notice .................................................................................................. ii Industry Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

System Options .................................................. 21 Bypass a Zone ..................................................................................... 21 Turn the Door Chime On or Off ..................................................................... 22 View Alarm Memory .........................................................[...]

Questions and Answers ........................................... 41 General Use of the System ......................................................................... 41 Security Passwords and Keypad Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Alarms and Emergen[...]

Welcome Thank you for choosing an ADT security system. We appreciate your business. To get the most from the easy-to-use ADT security system, please take the time to read this manual. It describes the components of the system and tells you how to use the keypad. It also tells you what to do in the event of an alarm. Please also be sure to read your[...]

How to Avoid False Alarms Numerous false alarms can affect the quality of your monitoring service. They can also result in fines from your local municipality. To avoid false alarms, follow these simple tips: 1. Be sure that everyone at your protected location knows how to use the alarm system. Everyone should know a Security Password (formerly know[...]

Standard Equipment The ADT Home Security System The keypad is mounted on the wall near either an entry or exit door. You can use it to arm and disarm the system, and to change other system options. Your keypads may be either a Premium or Standard style (see page 7). You can also use the keypad’s emergency panic buttons to signal a fire, medical o[...]

The highly visible yard sign and window decals warn potential intruders that your home is protected by an ADT security system. You will be provided with a yard sign and window decals. A motion detector is mounted on the wall inside your home. This sensor can detect when there is movement within its field of view. If the system is on when this happe[...]

The optional virtual keypad allows you to control the security system from any touch-tone telephone, whether you are at home or across the country. You can check the system’s status while on vacation, or trigger an emergency alarm from your bedroom. The virtual keypad is also a helpful feature for visually impaired users who may have difficulty u[...]

This device detects carbon monoxide, an odorless, poisonous gas. Improperly maintained appliances such as hot water heaters can produce carbon monoxide. If your telephone line is cut, the optional Line Cut feature notifies you. If the alarm system is on, the siren sounds. If the system is turned off, the keypad beeps and displays a trouble message.[...]

7 The Parts of the Keypad READY light Lights when the system is ready to turn on ON light Lights when the system is on EMERGENCY FIRE key Press in case of fire Call 911 first, if possible EMERGENCY MEDICAL key Press in case of a medical emergency Call 911 first, if possible EMERGENCY POLICE key Press in case of a crime in progress Call 911 first, i[...]

8 The Parts of the Keypad, cont’d. ON light Lights when the system is on EMERGENCY FIRE key Press in case of fire Call 911 first, if possible EMERGENCY MEDICAL key Press in case of a medical emergency Call 911 first, if possible EMERGENCY POLICE key Press in case of a crime in progress Call 911 first, if possible CANCEL key Press, then enter your[...]

Status Display (Standard Keypad) The following diagram illustrates the functions of each of the keypad’s lights: Message Window (Premium Keypad) The premium keypad communicates with you by lighting the appropriate words and phrases in the message window. The words that compose the message may appear on different lines, or be separated by other wo[...]

Emergency Keys If you are home when a police, medical or fire emergency arises, you can alert an ADT Customer Monitoring Center of your situation with the single press of an emergency key. The system does not need to be on. (Not all emergency buttons are available to all commercial customers.) Call 911 First If your community provides 911 emergency[...]

Using the Keypad The ADT security system in your home may have a Standard keypad or a Premium keypad. Both types of keypads can be used to turn the system on or off, or to test or customize it. For some procedures, the keypads’ commands are slightly different. In those cases, this manual contains two sets of instructions, like those shown below. [...]

Keypad Codes When the system is installed, you select a three- or four-digit code number that you will use to arm and disarm the system. This is your keypad code. You can also create a separate keypad code for anyone who needs access to your home (see page 23 for more information). You can change your keypad code and add or delete additional codes [...]

Turning the System On The Four “On” Modes You can arm the ADT security system using four different modes: 1. Normal mode 2. Motion Off mode 3. Motion Off/Instant mode 4. Instant mode The illustration below helps you choose which mode to use. 13 If Someone might walk in front of the motion detector And Someone might open a protected door Press t[...]

Turning the System On in Normal Mode 1. Close all of the doors and windows, and make sure that the message window reads READY or the READY light is lit (if not, see page 16). 2. Press the ON key. The ON light begins to blink, telling you that the system is on and that the exit delay has begun. The Premium keypad displays the number of seconds left [...]

Turning the System On in Motion Off/Instant Mode 1. Close all of the doors and windows, and make sure that the message window reads READY or the READY light is lit (if not, see page 16). 2. Press the ON key. 3. Press the MOTION OFF key. 4. Press the INSTANT key. The ON light turns on. The Premium keypad reads ON, MOTION OFF and INSTANT. The Standar[...]

Turning the System On When It Is Not Ready If the system is not ready to turn on, you will get a “not ready” message. This message could mean, for example, that one of the protected windows in your house is open. If you have a Standard keypad, the READY light is off. If you have a Premium keypad, the message window reads NOT READY. If you press[...]

7. If the READY light does not turn on, see the Frequently Asked Questions at www.MyADT.com, or call Customer Care at 800.445.0872 for further assistance in correcting the not-ready condition. 8. To turn the system on, you must first turn off the zone that is not ready to arm. Press the OPTIONS key. 9. Press the 1 key. 10. Enter the number of the n[...]

Turning the System Off Turning the System Off When No Alarms Are in Progress 1. Enter through a designated entry door. The keypad sounds a tone to remind you to turn the system off. The ON light blinks. 2. Turn the system off by entering your keypad code. To prevent an alarm, you must enter your code before the entry delay ends. See page 12 to refe[...]

Turning the System Off Without Canceling an Alarm If you wish to turn off the system and report an alarm to ADT: 1. Enter the building through a designated entry door. The Premium keypad’s message window reads ALARM. The siren sounds, and the ON light is lit. 2. Enter your keypad code. The keypad beeps. Wait for ADT to call. Be prepared to give t[...]

Turning the System Off after an Alarm Occurs in Your Absence If there was an alarm at your house while you were away and the sirens are no longer sounding: 1. Enter the building through a designated entry door. The ON light blinks. The sirens and speakers are silent. The Premium keypad shows the numbers of the zones in alarm, and its message window[...]

System Options The system has five options: 1. Bypass 2. Door chime 3. Additional keypad codes 4. Alarm memory 5. Test This section describes each of these options. Bypass a Zone When you bypass a zone, the system ignores it. Use this feature whenever you want to turn the system on, but leave off a particular sensor. The bypass is automatically can[...]

1. Press the OPTIONS key. 2. Press the 2 key. The ENTER CODE light blinks. 3. Enter your keypad code. The keypad beeps. The READY and the CHIME lights turn on while the chime feature is on. 1. Press the OPTIONS key. 2. Press the 4 key. The ENTER CODE light blinks. 3. Enter your keypad code. The keypad beeps. The lights of the zones that were last i[...]

Create an Additional Keypad Code You can assign different keypad codes to the members of your family or to people who need temporary access to your home. Housekeepers, guests and house sitters can all be given their own keypad codes. You can assign as many as 91 codes, but for your security, you should limit the number of codes you assign and delet[...]

Delete a Keypad Code If you wish to delete a keypad code: AUX CODE KEYPAD CODE USER NUMBER USER NUMBER KEYPAD CODE AUXILIARY CODES ENTER MASTER CODE 1. Press the OPTIONS key. 2. Press the 3 key. The ENTER CODE light blinks. 3. Enter your keypad code. The keypad beeps. The ENTER USER # light blinks. 4. Enter the number of the user whose code you wis[...]

System Testing You can test the components of the system—the sirens, the telephone hookup and the sensors—without causing a false alarm. This section describes how you can be sure that the system is functioning properly. Important Notice: Test Monthly Your Residential Services Contract (or Small Business Contract) requires you to conduct these [...]

Testing All Burglary Sensors This test helps to ensure that the system’s burglary sensors are working properly. No alarm signal is sent to ADT’s Customer Monitoring Centers. * If the system uses four-digit codes, press 2, 4, 7, then press and hold the 0 key for three seconds. 1. Make sure there is nothing moving near the motion detector and tha[...]

Testing the Smoke Detector The smoke detector can be tested without sending an alarm signal to ADT. Call ADT Customer Care at 800.445.0872 for assistance. Do not attempt to test the smoke detector with heat, flame or canned smoke, as these methods can damage the smoke detector. Testing the Doors and Windows Only This test identifies whether the sen[...]

*Note: The keypad does not beep if the chime feature has been turned off by the installer. 1. Close all doors and win- dows.Make sure that the READY light is on. (If it is not, see page 29.) 2. Press the OPTIONS key. 3. Press the 2 key. 4. Enter your keypad code. The READY and the CHIME lights turn on. 5. Open each protected door and window. Listen[...]

1. Press the OPTIONS key. 2. Press the 7 key. 3. Observe which zone number is displayed. This is the zone that is not ready. 4. Refer to the Pop-Up Zone Card to verify the location of the zone. 5. If the zone is a door or window, make sure that it is securely closed. 6. If the READY light turns on, conduct the test. 7. If the READY light does not t[...]

Trouble Messages You will get a trouble message if the system loses power, if it cannot reset the smoke detector, or if it cannot contact an ADT Customer Monitoring Center. Standard Keypad 2. Press the OPTIONS key and the 9 key once more. One of the keypad’s zone lights may blink; compare it to the followi ng table. If none of the conditions exis[...]

No AC Power Indication What it means: The electrical power to the system has been interrupted. Instead, the system is drawing power from its backup battery. The battery can provide power to the system for up to four hours. What to do: 1. If you have no power to your home, wait for the electrical power to be restored. Once this happens, the system a[...]

Low Battery Indication What it means: The system’s backup battery is low. If there has not been a power outage at your home recently, call ADT Customer Care at 800.ADT.ASAP (800.238.2727) for assistance. If there has been a recent power failure, follow these instructions : 1. If you wish to silence the keypad’s beeping, press the CANCEL key. 2.[...]

Communication Problem Indication What it means: The system was unable to send an alarm or test signal to the ADT Customer Monitoring Center. What you’ll notice: The keypad beeps four times per minute. If you have a Premium keypad, the message window reads: CP TROUBLE, CALL 800.445.0872. 1. To silence the keypad’s beeping, press the CANCEL key. [...]

Line Cut Indication (Optional Feature) What it means: The telephone service to the security system has been interrupted. The system cannot send an alarm signal to ADT’s Customer Monitoring Centers. What you’ll notice: Less than one minute after the line cut occurs, the siren sounds or the keypad beeps, depending on whether the system is on or o[...]

Upload/Download Failure A problem occurred when ADT attempted to change or read the system’s programming over the telephone line. Call ADT Customer Care at 800.445.0872 for assistance. Zone Trouble Indication What it means: A trouble indication on a zone condition would arise if, for example, the smoke detector is dirty or in need of adjustment. [...]

Keypad Not Working (Speaker Clicks) Should the system’s keypad become inoperative, the speaker sounds two short clicks every three seconds. If you notice the speaker is clicking repeatedly, call ADT Customer Care at 800.445.0872 to arrange to have the keypad serviced. If the system has a second keypad that is operating normally, you can stop the [...]

Cleaning the Smoke Detector If You Trigger an Alarm While Cleaning the Detector If the dust from your vacuum cleaner triggers an alarm and the siren sounds, do the following: 1. Enter your keypad code. 2. Press the CANCEL key. 3. Finish vacuuming the detector. If the keypad is beeping and the message window reads TROUBLE, wait 30 minutes for the sy[...]

Service the Detector Every Two Years Every two years, you should contact ADT Customer Care to schedule a visit to service the smoke detector. During this call, ADT performs a more thorough cleaning and testing of the detector. Setting the Clock Emergency Evacuation Plans An emergency evacuation plan helps to ensure that you and your family escape f[...]

Find at least two ways to escape from each room. One will be the door leading to the normal exit. Another may be a window that opens easily. If the window is far above the ground, you may need to install an escape ladder nearby. Identify a place outdoors where everyone will meet after leaving the building. 2. Review the escape plan with everyone wh[...]

Questions and Answers General Use of the System 1. How can I avoid false alarms? Take a look at the tips on page 2. If you have any further questions, you can visit the False Alarm Reduction page on ADT.com (www.ADT.com/home-security/learning-center/security-topics/false-alarm-reduction). 2. Do I need an alarm permit? Alarm permit ordinances vary f[...]

Security Passwords and Keypad Codes 1. Can my Security Password/PIC be changed? Yes. You can change your Security Password online at www.MyADT.com, or by calling 800.445.0872. If you prefer to change your password by mail, t he same person who signed the Residential Services or Small Business Contract must send a written request to ADT before the S[...]

Alarms and Emergencies 1. If there is an alarm, does the system reset? Yes. As long as there are no additional alarms after the system stops sounding, the system resets itself approxi- mately five minutes later. However, if a fire alarm is activated, the siren will sound continuously until you enter your keypad code. 2. What happens if my telephone[...]

Financial Questions 1. Who pays false alarm fines? Because the vast majority of false alarms are outside of ADT’s control, we require you to be responsible for all of your false alarm fines. 2. What if I move within the initial term of my contract? You may have your monitoring service transferred to another residence, provided you are moving to a[...]

Repairs and Upgrades 1. Can I make an appointment for a service call? Our service center schedules service calls for the morning or afternoon of a specific day. Morning service calls occur between 8 a.m. and noon. Afternoon calls occur between noon and 5 p.m. 2. Can I have additional equipment installed at a later date? Yes, additional equipment ma[...]

Important Notices UL Information This system is capable of providing either Grade A or Grade B service for residential burglary. If configured to Grade B, performance of a weekly test as indicated in this manual is necessary. Contact ADT for more details on your particular installation. Accessories that do not bear the UL mark have not been investi[...]

47 License Information: AL Alabama Electronic Security Board of Licensure, 7956 Vaughn Rd., Montgomery 36116, (334) 264-9388; AK 37950, 5520 Lake Otis Pkwy., Anchorage, AK 99507; AR E20120041, Regulated by Arkansas Bd. of Private Investigators & Private Security Agencies, #1 State Po- lice Plaza Dr., Little Rock 72209, (501) 618-8600; AZ ROC 27[...]

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©2012 Honeywell International Inc. K9866 Rev A 10/12 If you have any questions about the ADT Security System, visit www.MyADT.com or call the ADT Customer Care team at 800.445.0872. We are here to answer your questions 24 hours a day, seven days a week.[...]