Acer R700 manual

Altos R700 Series User’ s guide BS811.f/cppl!!Qbhf!j!!Uvftebz-!Opwfncfs!37-!3113!!21;19!BN[...]

Changes may be made periodically to the information in this publication without obligation to notify any person of such revision or changes. Such changes will be incorporated in new editions of this manual or supplementary documents and publications. This company makes no representations or warranties, either expressed or implied, with respect to t[...]

iii Notices FCC notice Class A devices do not have an FCC logo or FCC IDE on the label. Class B devices have an FCC logo or FCC IDE on the label. Once the class of the device is determined, refer to the following corresponding statement. Class A equipment This device has been tested and found to comply with the limits for a Class A digital device p[...]

iv Notice: Shield cables All connections to other computing devices must be made using shielded cables to maintain compliance with FCC regulations. Notice: Peripheral devices Only peripherals (input/output devices, terminals, printers, etc.) certified to comply with the Class A or Class B limits may be attached to this equipment. Operation with non[...]

v Important safety instructions Read these instructions carefully . Save these instructions for future reference. 1 Follow all warnings and instructions marked on the product. 2 Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. 3 Do not use this product near wate[...]

vi d If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal condition. e If the pr[...]

vii Notices iii FCC notice iii Important safety instructions v 1 Description 1 Server Board Features 2 Server Board Connector and Component Locations 3 Back Panel Connectors 5 Processor 7 Memory 8 PCI Riser Slots 9 Video 10 SCSI Controller 11 Network Controller 12 NIC Connector and Status LEDs 12 System Cooling 13 Keyboard and Mouse 14 RJ-45 Serial[...]

viii Installing your Operating System 36 Installing Acer Advance Server Management 36 3 Upgrading 39 Tools and Supplies Needed 40 Cautions 41 Replacing the Back up Battery 43 4 Configuration Software and Utilities 45 Service Partition (Optional) 47 Configuration Utilities 48 System Software Update Sequence 48 Hot Keys 50 Power-On Self-Test (POST) 5[...]

ix 5 Solving Problems 81 Resetting the System 82 Initial System Startup 83 Checklist 83 Running New Application Software 85 Checklist 85 After the System Has Been Running Correctly 86 Checklist 86 More Problem Solving Procedures 87 Monitoring POST 87 Verifying Proper Operation of Key System Lights 87 Confirming Loading of the Operating System 88 Sp[...]

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1 Description BS811.f/cppl!!Qbhf!2!!Uvftebz-!Opwfncfs!37-!3113!!21;19!BN[...]

1 Description 2 Server Boar d Featur es T able 1 Server Board Features Feature Description Processors Dual processor slots supporting Intel® Xeon™ processors in an INT3/FCPGA Socket 604 package. Memory Six dual inline memory module (DIMM) slots support: • DDR-200 or DDR-266 compliant, ECC, registered, 72-bit, 168-pin, DIMMs • From 256MB to 1[...]

3 Server Board Connector and Component Locations The Altos R700 Server Board comes only in SCSI version. Figure 1 is a view of SCSI versions. Label Description A System status LED B ID LED C Diagnostic LEDs (POST code) BS811.f/cppl!!Qbhf!4!!Uvftebz-!Opwfncfs!37-!3113!!21;19!BN[...]

1 Description 4 D 64-bit PCI riser slot for PCI-X bus B (full height) ED I M M s l o t s F I/O ports G SCSI channel B connector (SCSI version only) H COM 1 serial header I ICMB connector J IPMB connector K 64-bit PCI riser slot for PCI-X bus C (low profile) L Secondary processor socket M Secondary processor fan connector N Primary processor socket [...]

5 Back Panel Connectors AA USB 2 & 3 header BB A T A-100 connectors (A T A version only) CC Hard Disk Drive LED header DD Speaker Label Description A USB 0 connector B Video connector Label Description BS811.f/cppl!!Qbhf!6!!Uvftebz-!Opwfncfs!37-!3113!!21;19!BN[...]

1 Description 6 C SCSI channel A connector (SCSI server board only) D NIC 2 RJ-45 connector E Status LED F Speed LED G NIC 1 RJ-45 connector H Status LED I Speed LED J PS/2 keyboard/mouse connector K RJ-45 serial port L USB 1 connector Label Description BS811.f/cppl!!Qbhf!7!!Uvftebz-!Opwfncfs!37-!3113!!21;19!BN[...]

7 Pr ocessor The Altos R700 server board accommodates one or two Intel Xeon processors with 512k cache in the INT3/FCPGA Socket 604 package. This processor uses the .13 micron technology . BS811.f/cppl!!Qbhf!8!!Uvftebz-!Opwfncfs!37-!3113!!21;19!BN[...]

1 Description 8 Memory The system board has six 168-pin DIMM slots each supporting 72-bit ECC registered DDR DIMMs (DDR-200 or DDR-266 compatible). Memory is partitioned in three banks. Y ou may install a minimum of 256 MB (128MB x 2) and as much as 12 GB. Memory must be installed in pairs, starting with bank 1 (slots 1B and 1A). The controller aut[...]

9 PCI Riser Slots The server board has two PCI riser slots. Riser slot B provides the following features: • 184 pin, 5 volt keyed, 64-bit expansion slot connector • Support for either a 1-slot or a 3-slot PCI riser card • Support for both full length and low profile PCI cards Riser C provides the following features: • 184 pin, 5 volt keyed,[...]

1 Description 10 Vide o The Altos R700 Server Board uses an A TI RAGE XL PCI graphics accelerator with 8 MB of video SDRAM. The embedded SVGA video subsystem supports: • Resolutions up to 1600 x 1200 under 2D and 1024 x 768 under 3D • CRT and LCD monitors up to 100 Hz vertical refresh rate The server board supports disabling of the onboard vide[...]

11 SCSI Contr oller The SCSI version of the server board includes an embedded Adaptec AIC-7899W / 7902W controller providing dual Ultra160/Ultra 320* Low V oltage Differential (L VD) SCSI channels. The SCSI bus is terminated on the server board with active terminators that cannot be disabled. The onboard device must always be at one end of the bus.[...]

1 Description 12 Network Contr oller Note : T o ensure EMC product regulation compliance, the system must be used with a shielded LAN cable. The server board uses the Intel® 82546EB Fast Ethernet Controller and supports two 10Base-T/1000Base-TX network subsystems. The 82546EB controller supports the following features: • 32-bit PCI master interf[...]

13 System Cooling The chassis includes four 60-mm non-hot-swappable system fans for cooling the processor(s), hard drives, and add-in cards. The system fans are mounted in a fan module located in the middle of the chassis to pull cooling air through the chassis. The power supply contains a single fan for cooling. Note: The noise emission is under 7[...]

1 Description 14 Keyboar d and Mouse The keyboard/mouse controller is PS/2-compatible. If specified through the System Setup Utility (SSU), the server may be locked automatically if there is no keyboard or mouse activity for a predefined length of time. Once the inactivity (lockout) timer has expired, the keyboard and mouse do not respond until the[...]

15 RJ-45 Serial Port The rear RJ-45 serial port is a fully functional serial port that supports any standard serial device and provides support for serial concentrators. For server applications that use a serial concentrator to access the server management features of the baseboard, a standard 8- pin CA T -5 cable from the serial concentrator is pl[...]

1 Description 16 2 Data T erminal Ready DTR 4 3 T ransmitted Data TD 3 4 Signal Ground SGND 5 5 Ring Indicator RI 9 6 Received Data RD 2 7 DCD or DSR DCD/DSR 1 or 6 8 Clear to Send CTS 8 RJ-45 Signal Abbreviation DB9 BS811.f/cppl!!Qbhf!27!!Uvftebz-!Opwfncfs!37-!3113!!21;19!BN[...]

17 ACPI The Altos R700 server board supports the Advanced Configuration and Power Interface (ACPI) as defined by the ACPI 2.0 specification. An ACPI aware operating system can put the system into a state where the hard drives spin down, the system fans stop, and all processing is halted. However , the power supply will still be on and the processor[...]

1 Description 18 System Management ASMe integrates system management features into the hardware and provides additional features through ASMe Server Management software. This section describes the integrated hardware features, Acer Advance Server Management software, and the System Setup Utility and FRU/SDR Load Utility used to configure the hardwa[...]

19 Y ou can use the FRU/SDR Load Utility (see “FRU/SDR Load Utility Description” on page 76) to initialize or update the FRU and SDR information. Acer server boards are shipped from the factory with some sensors disabled, because the actual configuration of the chassis is only determined when the user completes the system configuration. Chassis[...]

1 Description 20 • Platform event pages -- the BMC dials a paging service and sends a predefined paging string. T o use platform event paging (PEP), you must attach an external modem to the emergency management port (Serial 2). • BMC LAN alerts -- the BMC sends an alert to a predefined destination on the LAN. Y ou can configure PEP and BMC LAN [...]

21 Acer Advance Server Management (ASMe) Acer Advance Server Management (ASMe) is a system management package that is included on the ASMe CD. ASMe applications interact with the integrated hardware system management features of the server to allow you to monitor and manage a server from a remote workstation: • Remote connection from a Windows-ba[...]

1 Description 22 Security Intrusion Switch Monitoring T o help prevent unauthorized entry or use of the server , Acer Advance Server Management server management software monitors the chassis intrusion switch if one is installed. Opening an access cover will transmit an alarm signal to the server board, where BMC firmware and server management soft[...]

23 • Must enter the user password to exit secure mode. If only the supervisor password is set, you: • Must enter the supervisor password to enter BIOS Setup or the SSU. • Must enter the supervisor password to boot the server if Password on Boot is enabled in either the BIOS Setup or SSU. • Must enter the supervisor password to exit secure m[...]

1 Description 24 Summary of Softwar e Security Featur es The table below lists the software security features and describes what protection each offers. In general, to enable or set the features listed here, you must run the SSU and go to the Security Subsystem Group, menu. The table also refers to other SSU menus and to the Setup utility . Feature[...]

25 Set a time out period so that keyboard and mouse input are not accepted Also, screen can be blanked, and writes to diskette can be inhibited Specify and enable an inactivity time out period of from 1 to 120 minutes. If no keyboard or mouse action occurs for the specified period, attempted keyboard and mouse input will not be accepted. The monito[...]

1 Description 26 Specify the boot sequence The sequence that you specify in setup will determine the boot order . If secure mode is enabled (a user password is set), then you will be prompted for a password before the server fully boots. If secure mode is enabled and the “Secure Boot Mode” option is also enabled, the server will fully boot but [...]

2 Installation Pr ocedur es BS811.f/cppl!!Qbhf!38!!Uvftebz-!Opwfncfs!37-!3113!!21;19!BN[...]

2 Installation Procedures 28 Rearrange the Standof fs If your chassis does not have board mount standoffs placed as shown, you must rearrange them so they match the holes in the server board. Failure to properly rearrange the metal standoffs may cause the server board to malfunction and may permanently damage it. Y our chassis may be different from[...]

29 Install the Server Boar d T o ensure proper grounding and support, it is recommended that you install screws in all the required mounting holes for your chassis. Y ou may need to move cables out of the way to properly install your server board. 1 While placing the board on the chassis standof fs, carefully position the board I/O connectors into [...]

2 Installation Procedures 30 Install the Pr ocessor Retention Brackets There are four brackets, two for each processor socket. For each bracket, do the following: 1 Place the bracket (A) on the server board. 2 Insert and tighten two screws (B) to secure the bracket. BS811.f/cppl!!Qbhf!41!!Uvftebz-!Opwfncfs!37-!3113!!21;19!BN[...]

31 Installing Pr ocessors 1 Raise the locking bar on the socket. 2 Aligning the pins of the processor with the socket, insert the processor into the socket. BS811.f/cppl!!Qbhf!42!!Uvftebz-!Opwfncfs!37-!3113!!21;19!BN[...]

2 Installation Procedures 32 3 Lower the locking bar completely . 4 Follow the instructions packaged with your boxed processor for preparing the heat sink and processor for installation. 5 Position the heat sink above the processor . 6 Aligning the raised metal surfaces, place the heat sink on top of the processor . 7 Place the heat sink clip (1) s[...]

33 8 Press one end of the clip down (2). 9 Press the other end of the clip down (3). BS811.f/cppl!!Qbhf!44!!Uvftebz-!Opwfncfs!37-!3113!!21;19!BN[...]

2 Installation Procedures 34 Memory Only DDR-200 or DDR-266 compliant SDRAM is supported by the server board. Install from 256 MB to 12 GB of registered, ECC memory , using up to six DIMMs. A 1U chassis requires lowprofile (LP) 1.2-inch DIMMs. DIMMs must be installed in pairs and in the following order: 1B and 1A, 2B and 2A, 3B and 3A. Installed DI[...]

35 Connect Cables Before connecting cables, consult the documentation supplied with your chassis. Label Description A External SCSI channel A connector (SCSI server board only) B Internal SCSI channel B connector (SCSI server board only) C Serial 1 header D Combined Floppy/Front Panel/IDE connector (For use in an Altos chassis only) E Fan module co[...]

2 Installation Procedures 36 Installing a Service Partition on the Server (Optional) The Service Partition provides advanced remote management and configuration functionality . Installing it on a server is optional. 1 Power -on the server , insert the Acer Advance Server Management CD into the CD-ROM drive, and boot to the CD. 2S e l e c t Utilitie[...]

37 1 Insert the Acer Advance Server Management CD into the system’ s CD-ROM. 2 Click Install Server Management . 3 Select the applicable system option. 4 Review the Acer Software License Agreement and click Accept. 5 If installing to a local server , click Install Now . If this is a multiple system installation, click Add to compile a list of sys[...]

2 Installation Procedures 38 BS811.f/cppl!!Qbhf!49!!Uvftebz-!Opwfncfs!37-!3113!!21;19!BN[...]

3 Upgrading BS811.f/cppl!!Qbhf!4:!!Uvftebz-!Opwfncfs!37-!3113!!21;19!BN[...]

3 Upgrading 40 Tools and Supplies Needed • Jumper removal tool or needle nosed pliers • Phillips† (cross head) screwdriver (#1 bit and #2 bit) • Pen or pencil • Antistatic wrist strap and conductive foam pad (recommended) BS811.f/cppl!!Qbhf!51!!Uvftebz-!Opwfncfs!37-!3113!!21;19!BN[...]

41 Cautions These warnings and cautions apply throughout this chapter . Only a technically qualified person should configure the server board. Cautions : System power on/off : The power button DOES NOT completely turn off the system AC power , 5V standby is still active whenever the system is plugged in. T o remove power from system, you must unplu[...]

3 Upgrading 42 remove or install a jumper; grip the narrow sides of the jumper with the pliers, never the wide sides. Gripping the wide sides can damage the contacts inside the jumper , causing intermittent problems with the function controlled by that jumper . T ake care to grip with, but not squeeze, the pliers or other tool you use to remove a j[...]

43 Replacing the Back up Battery The lithium battery on the server board powers the real time clock (RTC) in the absence of AC power . When the battery starts to weaken, it loses voltage, and the server settings stored in CMOS RAM in the RTC (for example, the date and time) may be wrong. Contact your customer service representative or dealer for a [...]

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4 Configuration Softwar e and Utilities BS811.f/cppl!!Qbhf!56!!Uvftebz-!Opwfncfs!37-!3113!!21;19!BN[...]

4 Configuration Software and Utilities 46 BS811.f/cppl!!Qbhf!57!!Uvftebz-!Opwfncfs!37-!3113!!21;19!BN[...]

47 Service Partition (Optional) When you are setting up your server system, you can install a service partition onto your hard drive. The service partition includes utilities, and other software that be run locally or remotely to assist in system management. The service partition uses approximately 40 MB of hard disk space. Note : It is highly reco[...]

4 Configuration Software and Utilities 48 Configuration Utilities System Software Update Sequence When you update the system software, you should do it in the following order . 1 Update firmware (BMC & HSC) 2U p d a t e F R U / S D R 3 Unplug system for 30 seconds 4U p d a t e B I O S 5 Clear CMOS Configuration Utilities T able: Utility Descrip[...]

49 Firmware Update Utility Use to update BMC flash ROM or other firmware. 76 FRU/SDR Load Utility Use to update the Field Replaceable Unit (FRU) and Sensor Data Record (SDR) flash components. NOTE: Y ou must run the FRU/SDR Load utility whenever the BMC is updated or if you change your processors. 76 Utility Description and brief procedur e Page BS[...]

4 Configuration Software and Utilities 50 Hot Keys Use the numeric pad of the keyboard to enter numbers and symbols. To D o T h i s : Press These Keys Secure your system immediately . <Ctrl+Alt>+hot key (Set your hot key combination with the SSU or BIOS Setup) Enter the Adaptec SCSI Utility during POST . <Ctrl+A> (SCSI version only) Ent[...]

51 Power -On Self-T est (POST) Each time you turn on the system the BIOS begins execution of the Power-On Self-T est (POST). POST discovers, configures, and tests the processors, memory , keyboard, and most installed peripheral devices. The time needed to test memory depends on the amount of memory installed. POST is stored in flash memory . 1 T ur[...]

4 Configuration Software and Utilities 52 BIOS Setup Y ou can run BIOS Setup with or without an operating system being present. BIOS Setup stores most of the configuration values in battery- backed CMOS; the rest of the values are stored in flash memory . The values take effect when the system is booted. POST uses these values to configure the hard[...]

53 4P r e s s < E n t e r > . 5 The boot process continues. When finished, a system prompt displays. BS811.f/cppl!!Qbhf!64!!Uvftebz-!Opwfncfs!37-!3113!!21;19!BN[...]

4 Configuration Software and Utilities 54 Running the Adaptec SCSISelect Utility Each host adapter includes an onboard SCSISelect configuration utility that allows you to configure/view the settings of the host adapter and devices in the server . The system finds the Adaptec SCSI host adapter and displays the message Adaptec SCSI BIOS V x.xxx where[...]

55 Configuring the Adaptec SCSI Adapter The Adaptec SCSI adapter has two busses. Select the bus from the following menu: After selecting the bus, the following menu displays: F5 Switch between color and monochrome F6 Reset to host adapter defaults Menu Item Options Y ou have an adapter in your system. Move the cursor to the bus:device:channel of th[...]

4 Configuration Software and Utilities 56 When you are finished, press Esc> and make your selection from the following menu: Feature Option Comment Exit Utility? Y es No When you finish configuring your SCSI devices, press Esc . Then select Ye s and press Enter . When this message appears: Please press any key to r eboot. Press any key , and the[...]

57 Dir ect Platform Contr ol (DPC) Console Direct Platform Control (DPC) Console is part of Acer Advance Server Management. Direct Platform Control is a server management application that supports remote system management via LAN, or an RS-232 serial connection to the server serial 2 port over a modem or a direct serial cable. The Direct Platform C[...]

4 Configuration Software and Utilities 58 • DPC over LAN mode. Access the DPC console features using the DPC console window menus and/or toolbar . Active when a connection is established through the LAN. • Re-direct mode. Active when the server is running BIOS console redirection. In this mode, the DPC console launches a separate window . The w[...]

59 Using the System Setup Utility The System Setup Utility (SSU) is located on the System Resource CD- ROM shipped with the server . Run the System Setup Utility to: • Set boot device priority • Set passwords and security options • View system events • View FRU information • View sensor data records • Update system firmware and BIOS •[...]

4 Configuration Software and Utilities 60 Alternatively , if you have a workstation with the Microsoft Windows operating system, you can insert the CD into that system and create the diskettes on that system. Running the SSU When the SSU starts in the default local execution mode, the SSU accepts input from the keyboard or mouse. The SSU presents a[...]

61 • Keyboard -Use the tab and arrow keys to highlight buttons and press the spacebar or Enter to execute. Y ou can also execute a menu or button by using the Alt key in combination with the underlined letter in the name of the menu or button. Y ou can have more than one task open at the same time, although some tasks might require complete contr[...]

4 Configuration Software and Utilities 62 Setting Boot Device Priority T o change the boot priority of a device: 1 From the SSU Main window , choose Boot Devices . 2 In the Multiboot Options Add-in window , select a device. 3 Click the Move Up button to move it up in the list. Click the Move Down button to move it down. Setting Passwor ds and Secur[...]

63 1 From the SSU Main window , choose Security . 2 Click the User Passwor d button. 3 If you are changing passwords, enter the old password in the first box. 4 Enter the new password (or leave blank to clear). 5 Confirm the password by entering it again (or leave blank to clear). 6 Click OK to save the password and return to the Security window . [...]

4 Configuration Software and Utilities 64 1 From the SSU Main window , choose SEL Manager . When you start the SEL Manager , it automatically loads the current list of events from nonvolatile memory . 2 Use the F4 and F5 keys to scroll the window contents to the left and right to view all of the columns. 3 Use the File and SEL menu items to work wi[...]

65 • Save As : Saves the currently loaded FRU data to a file. • Properties : Displays the number of FRU devices in the system and the number being displayed. Only FRU devices with valid FRU areas are displayed. • Reload : Refreshes the display by reading the current FRU entries from the server . Viewing Sensor Data Records T o view the Sensor[...]

4 Configuration Software and Utilities 66 Updating the BIOS T o update the BIOS: 1 Download the update from the Acer support website. 2 From the SSU Main window , choose System Update . (System Update is available only in Expert mode.) When you start System Update, it automatically displays the current revision information for the system firmware a[...]

67 Saving and Restoring the System Configuration Using the SSU, you can save the following configuration information to a file: • Platform type, BIOS revision, and firmware revision • CMOS settings • Extended system configuration data (ESCD) • Settings for the emergency management port (EMP), platform event paging (PEP), and BMC LAN alerts [...]

4 Configuration Software and Utilities 68 Alerting for Platform Events Y ou can set up the server to alert you when various events occur . Alerts can be delivered either as telephone pages or over the LAN. Instructions for setting up both telephone paging alerts and LAN alerts are given below . Setting Up Paging Alerts T o set up the server to send[...]

69 9 In the Blackout Period box, enter the minimum time, in minutes, between successive pages. The valid range is [0 - 255] where 0 disables the blackout period. Setting a blackout period can save you from being flooded with repeat pages. After you receive a PEP page, no additional pages are sent by PEP for the duration of the blackout period. 10 I[...]

4 Configuration Software and Utilities 70 3 In the PEM window , click Configure LAN and fill in the boxes described in the following steps (boxes that aren’t listed here are not required for LAN alerts). 4 Select the Enable LAN Alerts check box. 5 (Optional) In the SNMP Community String box, enter a string for the community field in the Header se[...]

71 11 Click Save to save the changes. 12 Click Close to return to the BMC LAN Configuration window . 13 T o send a test alert to verify that you have correctly configured BMC LAN alerts, from the Options menu, choose Send Alert . 14 Click Save to save the changes. 15 Click Close to return to the PEM window . Managing the Server Remotely Y ou can se[...]

4 Configuration Software and Utilities 72 • DHCP : the IP address for the server is automatically assigned by the DHCP (dynamic host control protocol) server on the network. The Host, Gateway , and Subnet Mask boxes in the dialog are ignored. • Static : assign the IP address for the server using the Host, Gateway , and Subnet Mask boxes in the [...]

73 5 In the System Phone Number box, enter the number for the phone line connected to the modem on the EMP . 6 From the Access Mode list, choose the remote access mode: • Always Active : the EMP is available at any time. • Preboot : the EMP is available only when the server is powered down or is in the running POST during startup. • Disabled [...]

4 Configuration Software and Utilities 74 Softwar e Updates Y our system comes with preinstalled system BIOS and BMC firmware. Cr eating a Bootable Diskette Each update diskette created must be made bootable with ROM-DOS V er . 6.22 or MS-DOS V er . 6.22. Note : It is recommended that the target system be booted with the Resource CD that accompanie[...]

75 Recovering the BIOS It is unlikely that anything will interrupt the BIOS upgrade; however , an interruption could damage the BIOS. The following steps explain how to recover the BIOS if an upgrade fails. The following procedure uses recovery mode for the Setup program. Note : Because of the small amount of code available in the non- erasable boo[...]

4 Configuration Software and Utilities 76 Firmwar e Update Utility Description The Firmware Update Utility is a DOS-based program used to update the BMCs firmware code. Y ou need to run the utility only if new firmware code is necessary . Running the Firmwar e Update Utility Review the release notes before proceeding. 1 Create a DOS-bootable disket[...]

77 • Discovers the product configuration based on instructions in a master configuration file • Displays the FRU information • Updates the EEPROM associated with the Baseboard Management Controller (BMC) that holds the SDR and FRU area • Generically handles FRU devices that might not be associated with the BMC What Y ou Need to Do Either ru[...]

4 Configuration Software and Utilities 78 Command Line Format table: Parsing the Command Line The FRU/SDR load utility allows only one command line function at a time. A command line function can consist of two parameters. Example: -cfg filename.cfg. Invalid parameters cause an error message and exit the program. Y ou can use either a slash (/) or [...]

79 Configuration File The configuration file is in ASCII text. The utility executes commands formed by the strings present in the configuration file. These commands cause the utility to run tasks needed to load the proper SDRs into the nonvolatile storage of the BMC and possibly generic FRU devices. Some of the commands may be interactive and requi[...]

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5 Solving Pr oblems BS811.f/cppl!!Qbhf!92!!Uvftebz-!Opwfncfs!37-!3113!!21;19!BN[...]

5 Solving Problems 82 This chapter helps you identify and solve problems that might occur while you are using the system. Resetting the System To d o t h i s : Press: Soft boot reset, which clears system memory and reloads the operating system. Ctrl+Alt+Del Clear system memory , restart POST , and reload the operating system Reset button Cold boot [...]

83 Initial System Startup Problems that occur at initial system startup are usually caused by incorrect installation or configuration. Hardware failure is a less frequent cause. Checklist • Are all cables correctly connected and secured? • Are the processors fully seated in their sockets on the server board? • Are all add-in PCI boards fully [...]

5 Solving Problems 84 hardware and operating system list on the Acer Customer Support website. BS811.f/cppl!!Qbhf!95!!Uvftebz-!Opwfncfs!37-!3113!!21;19!BN[...]

85 Running New Application Softwar e Problems that occur when you run new application software are usually related to the software. Faulty equipment is much less likely , especially if other software runs correctly . Checklist • Does the system meet the minimum hardware requirements for the software? See the software documentation. • Is the sof[...]

5 Solving Problems 86 After the System Has Been Running Corr ectly Problems that occur after the system hardware and software have been running correctly often indicate equipment failure. Many situations that are easy to correct, however , can also cause such problems. Checklist • If you are running the software from a diskette, try a new copy of[...]

87 Mor e Pr oblem Solving Procedur es This section provides a more detailed approach to identifying a problem and locating its source. Preparing the System for Diagnostic T esting Caution : T urn off devices before disconnecting cables : Before disconnecting any peripheral cables from the system, turn off the system and any external peripheral devi[...]

5 Solving Problems 88 checked, its activity light should turn on briefly . Check for the following: • Does the diskette drive activity light turn on briefly? If not, see “Diskette Drive Activity Light Does Not Light” on page 91. • If a second diskette drive is installed, does its activity light turn on briefly? If not, see “Diskette Drive[...]

89 Specific Pr oblems and Corr ective Actions This section provides possible solutions for these specific problems: • Power light does not light. • There is no beep or an incorrect beep pattern. • No characters appear on screen. • Characters on the screen appear distorted or incorrect. • System cooling fans do not rotate. • Diskette dri[...]

5 Solving Problems 90 • Are the video monitor switch settings correct? • Is the video monitor signal cable properly installed? • Is the onboard video controller enabled? If you are using an add-in video controller board, do the following: 1 V erify that the video controller board is fully seated in the server board connector . 2 Reboot the sy[...]

91 • Are the fan power connectors properly connected to the server board? • Is the cable from the front panel board connected to the server board? • Are the power supply cables properly connected to the server board? • Are there any shorted wires caused by pinched cables or power connector plugs forced into power connector sockets the wrong[...]

5 Solving Problems 92 • Is the onboard IDE controller enabled? Problems with Application Softwar e If you have problems with application software, do the following: • V erify that the software is properly configured for the system. See the software installation and operation documentation for instructions on setting up and using the software. ?[...]

93 Pr oblems with Network The server hangs when the drivers are loaded: • Change the PCI BIOS interrupt settings. Diagnostics pass, but the connection fails: • Make sure the network cable is securely attached. • Make sure you specify the correct frame type in your NET .CFG file. The Activity LED doesn’t light: • Make sure the network hub [...]

5 Solving Problems 94 persists, try a different cable. • Make sure the hub port is configured for the same duplex mode as the network controller . • Check with your LAN administrator about the correct networking software that needs to be installed. • If you are directly connecting two servers (no hub), you will need a crossover cable (see you[...]

6 T echnical Refer ence BS811.f/cppl!!Qbhf!:6!!Uvftebz-!Opwfncfs!37-!3113!!21;19!BN[...]

6 T echnical Reference 96 BS811.f/cppl!!Qbhf!:7!!Uvftebz-!Opwfncfs!37-!3113!!21;19!BN[...]

97 Server Boar d Jumpers Label Jumper Name What it does at system reset A RJ-45 Serial Port Config Configures either a DSR or a DCD signal to the connector . See “RJ-45 Serial Port” on page 15. B CMOS CLR If these pins are jumpered, the CMOS settings are cleared. These pins should not be jumpered for normal operation. C PSWD CLR If these pins a[...]

6 T echnical Reference 98 D RCVRY BOOT If these pins are jumpered, the system will attempt BIOS recovery . These pins should not be jumpered for normal operation. E BMC Boot Block Write Enable If these pins are jumpered, BMC boot block is erasable and programmable at next reset. These pins should not be jumpered for normal operation. Label Jumper N[...]

99 Diagnostic LEDs T o help diagnose POST failures, a set of four bi-color diagnostic LEDs is located on the back edge of the baseboard. Each of the four LEDs can have one of four states: Off, Green, Red, or Amber . The LED diagnostics feature consists of a hardware decoder and four dual color LEDs. During POST , the LEDs will display all normal Po[...]

6 T echnical Reference 100 08h G Of f Off Off Verify CMOS Checksum. 07h Off G G G Read Microcode updates from BIOS ROM. 07h Off G G G Initializing the processors. Set up processor registers. Select least featured processor as the BSP . 0Bh G Of f G G Hook before the keyboard BA T command is issued. 0Ch G G Off Off Keyboard Controller T est: The key[...]

101 11h Off Off Off A Detect Configuration Mode, such as CMOS clear . 13h Off Off G A Chipset Initialization before CMOS initialization. 19h G Of f Off A Init System Timer: The 8254 timer test is over . Starting the memory refresh test next. 1Ah G Of f G R Check Refresh T oggle: The memory refresh line is toggling. Checking the 15 second on/off tim[...]

6 T echnical Reference 102 12h Off Off G R Load defaults in CMOS RAM if bad checksum or CMOS clear jumper is detected. 12h Off Off G R Initializing APP CMOS RAM for appliance servers only . 12h Off Off G R Check point After CMOS Initialized. 27h Off G A G V alidate date and time in RTC. F4h R A R R Load Micro Code T o All CPUs. F6h R A A R Scan SMB[...]

103 2Dh G G R G Initialize AMI display manager Module. Initialize support code for headless system if no video controller is detected. 2Dh G G R G Scan flash for logos and Initialize logo data areas. 30h Off Off R R Detect PS/2 Mouse. 30h Off Off R R Hook after c000 ROM control. 2Eh R R A Off Set up video parameters in BIOS data area. 37h Off G A A[...]

6 T echnical Reference 104 4Bh G R G G Memory T est: The amount of memory above 8 MB has been found and verified. Checking for a soft reset and clearing the memory below 8 MB for the soft reset next. If this is a power-on situation, going to checkpoint 4Eh next. 57h Off A G A Chipset hook after memory size. 53h Off R A A Display processor cache siz[...]

105 81h R Of f Off G Keyboard Interface T est: A keyboard reset error or stuck key was found. Issuing the keyboard controller interface test command next. 82h R Of f G Off Check Stuck Key Enable Keyboard: The keyboard controller interface test completed. Writing the command byte and initializing the circular buffer next. 83h R Of f G G Disable pari[...]

6 T echnical Reference 106 8Dh A G Off G OEM Patch 9. 8Dh A G Off G Set Printer RS-232 T imeout. 8Dh A G Off G Init FDD Devices: Resetting the hard disk controller next. 95h R G Off A Lock out PS/2 keyboard/mouse if unattended start is enabled. 92h R Of f G R Option ROM Scan. 98h A Of f Off R Init Boot Devices: The adapter ROM had control and has n[...]

107 8Ch A G Off Off Adjust Setup: Programming the Setup options next. A5h R G R G Set Display Mode. A7h R G A G OEM Patch 12. A7h R G A G Build SMBIOS table and MP tables. A7h R G A G Program hotkey and timeout settings in keyboard controller . A7h R G A G Processor initialization before boot. A7h R G A G Copy required language strings to shadow RA[...]

6 T echnical Reference 108 POST Err or Codes and Messages The following table defines POST error codes and their associated messages. The BIOS prompts the user to press a key in case of serious errors. Some error messages are preceded by the word "Error" to highlight the fact that the system might be malfunctioning. All POST errors and wa[...]

109 Extended POST Error Messages and Codes: 114 Hard disk 1 Error Y es 115 Hard disk 2 Error Y es 116 Hard disk 3 Error Y es 117 CD-ROM disk 0 Error Y es 118 CD-ROM disk 1 Error Y es 119 CD-ROM disk 2 Error Y es 11A CD-ROM disk 3 error Y es 11B Date/T ime not set Y es 11E Cache memory bad Y es 120 CMOS clear Y es 121 Password clear Y es 140 PCI Err[...]

6 T echnical Reference 110 8110 Processor 1 Internal error (IERR) No 8111 Processor 2 Internal error (IERR) No 8120 Processor 1 Thermal T rip error No 8121 Processor 2 Thermal T rip error No 8130 Processor 1 disabled No 8131 Processor 2 disabled No 8140 Processor 1 failed FRB-3 timer No 8141 Processor 2 failed FRB-3 timer No 8150 Processor 1 failed[...]

111 8193 CPUID, Processor Stepping are different Y es 8194 CPUID, Processor Family are different Y es 8195 Front Side Bus Speed mismatch. System Halted Y es, Halt 8196 Processor Model are different Y es 8197 CPU Speed mismatch Y es 8300 Baseboard Management Controller failed to function Ye s 8301 Front Panel Controller failed to Function Y es 8305 [...]

6 T echnical Reference 112 BIOS Recovery Beep Codes In the case of a Bootblock update, where video is not available for text messages to be displayed, speaker beeps are necessary to inform the user of any errors. The following table describes the type of error beep codes that may occur during the Bootblock update. BIOS Recovery Beep Codes: Beeps Er[...]

113 Bootblock Err or Beep Codes Bootblock Error Beep Codes: Beeps Error message Description 1 Refresh timer failure The memory refresh circuitry on the motherboard is faulty . 2 Parity error Parity can not be reset. 3 Base memory failure Base memory test failure. **See "3- Beep-Boot Block Failure Error Code" table for additional error det[...]

6 T echnical Reference 114 BS811.f/cppl!!Qbhf!225!!Uvftebz-!Opwfncfs!37-!3113!!21;19!BN[...]

Appendix A: Equipment Log and Power Consumption W orksheets BS811.f/cppl!!Qbhf!226!!Uvftebz-!Opwfncfs!37-!3113!!21;19!BN[...]

Appendix A: Equipment Log and Power Consumption W orksheets 116 Equipment Log Use the blank equipment log provided here to record information about your system. Y ou will need some of this information when you run the SSU. Item Manufacturer Name and Model Name Serial Number Date Installed System Server Board Primary Processor Speed and Cache Second[...]

117 Hard Disk Drive 5 Item Manufacturer Name and Model Name Serial Number Date Installed BS811.f/cppl!!Qbhf!228!!Uvftebz-!Opwfncfs!37-!3113!!21;19!BN[...]

Appendix A: Equipment Log and Power Consumption W orksheets 118 Curr ent Usage Calculating Power Usage The total combined power consumption for your configuration must be less than 500W , with any combination of loads not to exceed maximum current on any one channel as defined in Power Usage W orksheet 1. The combined power consumption on 5 V and 3[...]

119 Power Usage Worksheet 1 Device Current (maximum) at voltage level: +3.3 V 3.3 V Standby +5V 5 V Standby +12 V -12 V Server Board 6.6 A 0.0 A 2.6 A 1.5 A .5 A 0.0 A Primary Processor Secondary Processor Memory (six DIMMs) Full-Height PCI riser slot (see note 1) PCI slot 1 PCI slot 2 PCI slot 3 Low-Profile PCI riser slot (see note 1) PCI slot 1 P[...]

Appendix A: Equipment Log and Power Consumption W orksheets 120 Note1 : Number of PCI cards depends on system and riser card configuration. Note2 : List additional system devices and associated currents. Wo rksheet, T otal Combined Power Used by the System 1 From the previous worksheet, enter the total current for each column. 2 Multiply the voltag[...]

121 Power Usage Worksheet 2 V oltage level and total current (V X A = W) T otal Watts for each voltage level (+3.3 V) X (______ A) ________ W (+5 V) X (______ A) ________ W (-5 V) X (______ A) ________ W (+12 V) X (______ A) ________ W (–12 V) X (______ A) ________ W T otal Combined Wattage ________ W BS811.f/cppl!!Qbhf!232!!Uvftebz-!Opwfncfs!37-[...]

Appendix A: Equipment Log and Power Consumption W orksheets 122 BS811.f/cppl!!Qbhf!233!!Uvftebz-!Opwfncfs!37-!3113!!21;19!BN[...]

123 A ACPI 17 Adaptec SCSISelect Utility 54 Alerting 19, 69 B Baseboard Management Controller 18 Battery Replacing Back up Battery 43 BIOS Setup 52 BMC 18 Boot Device Priority 62 C Configuration Utilities 48 Connecting Cables 35 Creating Bootable Diskette 74 Creating SSU Diskettes 59 Customizing the SSU Interface 61 D Direct Platform Control 57 DPC[...]

124 N Network Controller 12 NIC Connector and Status LEDs 12 O Operating System Installation 36 P PCI Riser slots 9 Platform Event Management 19 POST 51 Power-On Self-Test 51 Processor 7 Processor Retension Brackets Installation 30 Processors Intallations 31 R Rearrange the Standoffs 28 Recovering the BIOS 75 Resetting the System 82 RJ-45 Serial Po[...]

125 U Updating the BIOS 66 Updating the Firmware 66 Upgrading Tools and Supplies Needed 40 V Video 10 Viewing FRU Information 64 Viewing Sensor Data Records 65 Viewing the System Event Log 63 W Working with the SSU Interface 60 BS811.f/cppl!!Qbhf!236!!Uvftebz-!Opwfncfs!37-!3113!!21;19!BN[...]