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Acer Aspire R3700 manual

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Table of contents for the manual

  • Page 1

    Acer Aspire R3700 Service Guide PRINTED IN T AIW AN[...]

  • Page 2

    ii Revision History Please refer to the table below for the updates ma de on this service guide. Date Chapter Up dates[...]

  • Page 3

    iii Copyright Copyright © 2010 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any lan guage or computer languag e, in any form or by any means, electronic, mechanical, magne tic, optical, chemi cal, manual or otherwise, without the[...]

  • Page 4

    iv Disclaimer The information in this guide is subject to ch ange without notice. Acer Incorporated makes no representations or warranties, either e xpressed or implied, w ith respect to th e contents hereof and specifically disclaims any warrantie s of merchantability or fitnes s for any particular purpose. Any Acer Incorporated software described[...]

  • Page 5

    v Conventions The following conventi ons are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives additional informa ti on rela ted to the current topic. W ARNING Alerts you to any physical risk or system damage that might result from doing or not doing specific actions. CAUTION Gives precautionary me asure[...]

  • Page 6

    vi Service Guide Coverage This Service Guide provides you with all technica l information relating to the BASIC CONFIGURA TION decided for Acer's "glo bal" product offering. T o better fit local market requirements and enhance produ ct competitiveness, your regional office MA Y have decided to extend the func tionality of a machine ([...]

  • Page 7

    vii System Tour 1 Features 1 Block Diagram 4 System Compon e nt s 5 Front Panel 5 Rear Panel 6 Hardware Specifications and Configurations 7 Power Management Function( ACPI support function) 10 System Utilities 11 CMOS Setup Utility 11 Entering CMOS setup 12 Navigating Through the Setup Utility 12 Setup Utility Menus 13 System Disassembly 27 Disasse[...]

  • Page 8

    Chapter 1 1 Features Below is a brief summary of the computer ’s many feature: NOTE: The features listed in this section is for your re ference only . The exact conf igura tion of the system depends on the mo del purchased. Operating System • Microsoft Windows 7 Home Premium X86/ X64 • Microsoft Windows 7 Home Basic X86/ X64 • Microsoft Win[...]

  • Page 9

    2 Chapter 1 On-Board Graphic solution • NV GT218-ION with 5 12MB VRAM • 1 D-Sub port on rear • 1 HDMI port on rear • Dual view support Hard disk • Support up to one SA T A ports • 2.5" • Capacity and models are listed on FRU Optical disk • None Serial ATA controller • Slot T ype: SA T A connector • Slot Quantity: 1 • S to[...]

  • Page 10

    Chapter 1 3 All On-Board Connectors • Rear I/O connectors • 1 HDMI VGA output • 1 D-Sub VGA output • T wo USB stac k *2 • 1 RJ45 LAN port • 1 DC-in jack • On-board connectors • T wo DDRIII SO-DIMM memory sockets • One Mini PCIe slot • Board to board design for Power Switch, Power Indicator and 2*USB 2.0 • 2 audio connector HD [...]

  • Page 11

    4 Chapter 1 Block Diagram[...]

  • Page 12

    Chapter 1 5 System Components This section is a virtual tour of th e sy stem’s interior and exterior components. Front Panel No. Component 1 USB 2.0 port 2 Power Button 3S / P D I F p o r t 4 Media Card Reader(4 in 1: XD/SD/MMC/MS) 5 Headphone/S peaker-out/line-out jack 6 Microphone-in jack 4 3 2 5 6 1[...]

  • Page 13

    6 Chapter 1 Rear Panel No. Component 1 USB 2.0 port 2 LAN Conne ctor 3 HDMI port 4 D-sub port 5 DC-in Jack 6 Kensington lock 4 2 3 5 6 1[...]

  • Page 14

    Chapter 1 7 Hardware Specifications and Configurations Processor BIOS BIOS Hotkey List Main Board Major Chips Item Sp ecification T ype Intel Atom D500 series C PU Socket Non FSB 800 MHz Minimum operatin g sp ee d 0 MHz (If S top CPU Clock in Sleep S tat e in BIOS Se tu p i s set to Enab l e d. ) Item Sp ecification BIOS code programmer AMI Kernel [...]

  • Page 15

    8 Chapter 1 Memory Combinations System Memory Audio Interface Slot Memory T ot al Memory Slot 1 1GB,2GB 1GB ~2GB Slot 2 1GB,2GB 1GB ~2GB Maximum System Memory Supported 1GB ~4GB Item Specification Memory slot number 2 slot Support Memory size per socket 1GB,2GB Support memory type DDR3 SO-DIMM Support memory interfa ce DDR3 800MHz Support memory vo[...]

  • Page 16

    Chapter 1 9 SATA Interface USB Port Environmental Requirements Power Management • Devices wake up from S3 should be less than. • Devices wake up from S5 should be less than 10 second Item Sp ecification SA T A controller Intel NM10 SA T A controller resident bus PCI bus Number of SA T A channel SA T A X 1 Support bootable CD-ROM YES Item Sp eci[...]

  • Page 17

    10 Chapter 1 Power Management Function(ACPI support function) Device Standby Mode • Independent power ma nagement timer for hard disk drive devices(0-15 minu tes,time step=1minute). • Hard Disk drive goes into S tandby mode(for A T A standard interface). • Disable V -sync to cont rol the VESA DPMS monitor . • Resume method:device acti vated[...]

  • Page 18

    Chapter 2 12 CMOS Setup Utility CMOS setup is a hardware configurat ion program built into the system ROM, called the complementary meta l- oxide semiconductor (CMOS) Setup Utility . Since mo st systems are already properly configured and optimized, there is no need to run this util ity . Y ou will need to run this utility under the follo wing cond[...]

  • Page 19

    13 Chapter 2 Entering CMOS setup 1. T urn on the server and the monitor . If the server i s already turned o n, close all open app lications, then restart the server . 2. During POST , press Delete . If you fail to press Delete before POST is completed, you will need to re start the serve r . The Setup Main menu will be d isplayed showing the Setu [...]

  • Page 20

    Chapter 2 14 Setup Utility Menus The Setup Main menu includes the following main setup categories. In the descrip ti ve t able foll owi n g ea ch of th e me nu s cre en sh ot s, settings in boldface are the default and suggested settings. Parameter Description Product Information This page shows the relevant information of the main board S tandard [...]

  • Page 21

    15 Chapter 2 Product Information The Product Information menu disp lays basic information about the syst em. These entries are for your reference only and are not user-configurable. Parameter Description Processor T y pe T ype of CPU installed on the syst em. Processor S peed S peed of the CPU installed on the system. System Memory T otal size of s[...]

  • Page 22

    Chapter 2 16 Standard CMOS Features Parameter Description Option System Date Set the date following the weekday-month-day-year format. System T ime Set the system time following the hour-minute-secon d format. AHCI Port Press Enter to view detailed device information connected to the SA T A con nectors. Halt On Determines whether the system will st[...]

  • Page 23

    17 Chapter 2 Advanced BIOS Feature Parameter Description Option Quick Boot Allows you to decrease the time it takes to boot the computer by shortening or skipping certain st andard booting process. Enabled Disabled Quiet Boot When enabled, the BIOS splash screen displays during startup. When disabled, the diagnostic sc reen d isplays during startup[...]

  • Page 24

    Chapter 2 18 Advanced Chipset Features Parameter Description Option Intel XD Bit When enabled, the processor disables code execution when a worm attempts to insert a code in the buffer preventing damage and wo rm propagation. When disabled, the processor forces t he Execute Disable (XD) Bit feature flag to always return to 0. Enable d Disabled Hype[...]

  • Page 25

    19 Chapter 2 Integrated Peripherals Parameter Description Option Onboard SA T A Controller Enables or disabl es the onboard SA T A controller. Enabled Disabled Onboard SA T A Mode Select an operating mode for the onboard SA T A. RAID Native IDE Onboard USB Controller Enables or di sables the onboard USB controller . Enabled Disabled Legacy USB Supp[...]

  • Page 26

    Chapter 2 20 Power Management Setup Parameter Description Option Deep Power Off Mode If Enabled, it will support EUP Lot6 Function. If Disabled, it will not support EUP Lot6Function. Enabled Disabled Power On by RTC Alarm Enables or Disables to wake up the system by RTC Alarm Function Enabled Disabled Power On by PCIE Devices Enables or disables to[...]

  • Page 27

    21 Chapter 2 PC Health Status Parameter Description Option Smart F AN Enables or disables the smart system fan control function. Enabled Disabled[...]

  • Page 28

    Chapter 2 22 Frequency/Voltage Control Parameter Description Option S pread S pectrum Enables or disables the reduction of the mainboard’s EMI. Note: Remember to disable the Spread S pectrum feature if you are overclocking. A slight jitter can introduce a temporary boost in clock speed causing the overclock ed processor to lock up. Enabled Disabl[...]

  • Page 29

    23 Chapter 2 BIOS Security Features Parameter Description Option Supervisor Password This item indicates whether a supervisor password has been set. If the password has beeninstalled, Installed displays. If not, Not Installed displays. User Password This item indicates whether a user password has been set. If the password has been installed,Inst al[...]

  • Page 30

    Chapter 2 24 Load Default Settings The Load Default Settings menu allows you to lo ad the defau lt settings for all BIOS setup parameters. Setup defaults are quite demanding in terms of resources cons umption. If you are using low-speed memory chips or other kinds of low-performance co mponents and you choose to load these settings , the system mig[...]

  • Page 31

    25 Chapter 2 Save and Exit Setup The Save Setting and Exit menu allo ws you to save changes made and close the Setup Utility .[...]

  • Page 32

    Chapter 2 26 Exit Without Saving The Discard Ch anges and Exit Setup men u allows you to discard changes made and close the Setup Utility .[...]

  • Page 33

    Chapter 3 27 This chapter contains step-by-step procedure s on how to disassemble the desktop computer for ma intenance and troubleshooting. Disassembly Requirements T o disassembl e the computer , you need the following tools: • Wrist grounding strap and conductive mat for preventing electrostatic discharge • Flat-blade screwdriver • Philips[...]

  • Page 34

    28 Chapter 3 Pre-disassembly Procedure Before proceeding with the disassembly procedure, perform the steps listed below: 1. T urn off the system and all the peripherals connected to it. 2. Unplug the power cord from the power ou tl ets. 3. Unplug the power cord from the system. 4. Unplug all peripheral cables from the system. 5. Place the system un[...]

  • Page 35

    Chapter 3 29 Removing the Side Panel 1. Put the Computer on the worktable lightly . 2. Release the base bracket. 3. Remove 1pc screws. 4. Remove side cover away from the server . W ARNING: Please be ca reful when o pen the cover ,in order not to damage the EMI shielding.[...]

  • Page 36

    30 Chapter 3 Removing the CPU Fan W ARNING: The heat sin k becomes very hot when the system is on. NEVER touch the heat sink with any metal or with your hands. 1. Disconnect fan cable from the motherboard. 2. Use screwdriver to loosen the three screws from the CPU cooler . 3. Lift CPU fan from CPU cooler .[...]

  • Page 37

    Chapter 3 31 Removing the CPU Cooler W ARNING: The heat sin k becomes very hot when the system is on. NEVER touch the heat sink with any metal or with your hands. 1. Use screwd river to lo osen the four screws. 2. Lift the CPU cooler from the motherboard .[...]

  • Page 38

    32 Chapter 3 Removing the Memory Modules 1. Release the hook as show below . 2. Remove the Memory from SO-DIMM socket.[...]

  • Page 39

    Chapter 3 33 Removing the Front D/B 1. Use hand to loosen both sides the clasp. 2. Lift the D/B away from the main board.[...]

  • Page 40

    34 Chapter 3 Removing the Wireless LAN Card 1. Remove wireless LAN antenna cable from co nne ctor of wireless LAN. 2. Use screwdriver to loosen the screw . 3. Remove the wireless Lan card.[...]

  • Page 41

    Chapter 3 35 Removing the S/PDIF Cover 1. Pull the S/PDIF cover aw ay from the motherboa rd.[...]

  • Page 42

    36 Chapter 3 Removing the Main Board W ARNING: Please be ca reful when lift the mother board ,in order not to damage the EMI shie lding. 1. Remove the four screws that secure the main board to the chassis. 2. Lift the board from the chassis.[...]

  • Page 43

    Chapter 3 37 Removing the Hard Disk Drive 1. Use screwd river to lo osen the four screws. 2. Remove HDD from Main boa rd.[...]

  • Page 44

    38 Chapter 3 Remove the Battery. 1. Place the motherboard on a clean, static-free work surface. Note: Circuit boards >10 cm² has been hi ghlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and foll ow local regulations for disposa l. 2. Disconnector the cable from the motherboard. 3. Remove the battery . N[...]

  • Page 45

    Chapter 4 39 This chapter provides instructions on how to trouble shoot system hardw are problems. Hardware Diagnostic Procedure IMPORT AN T : The d iagnostic tests described in this chapter ar e o nly intended to test Acer p roducts. Non-Acer products, prototype cards, or modified opti ons can give false errors and inval id system responses. 1. Ob[...]

  • Page 46

    40 Chapter 4 System Check Procedures Power System Check If the system will power on, skip this sect ion. Refer to System External In spection. If the system will not power on, do the fol lowing: • Check if the power cable is properly co nnected to the system and AC source. • Check if the voltage selector switchis set to the correct volt age set[...]

  • Page 47

    Chapter 4 41 Beep Codes Beep codes are used by the BIOS to indicate a seriou s or fatal error to the end user . Beep codes are used when an error occurs before the system video ha s b een initialized. Beep c odes will be generated by the system board speaker , commonly referred to as the PC speaker . AMIBIOS displays the checkpoi nts in the bottom [...]

  • Page 48

    42 Chapter 4 Checkpoints A checkpoint is either a byte or word value output to I/O port 80h.The BIOS outputs checkp oints throughout bootblock and Power-On Self T est (POST) to indicate th e task the system is currently executing. Checkpoint sare very useful in aiding software developers or te chnicians in debug ging problems that occur during the [...]

  • Page 49

    Chapter 4 43 Bootblock Recover y Code Checkpoints The Bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs to occur because the user has forced the upda te or the BIOS checksum is corrupt . The following table des cribes the type of checkpoints that may occur during th e Bootblock recovery portion of the BIOS. NO[...]

  • Page 50

    44 Chapter 4 BIOS Recovery 1. Copy the target BIOS rom file to a USB disk. Renam e the target BIOS to “ami boot.rom”.Plug the USB disk to computer that you want to recovery the system BIOS. 2. Power on the system, BIOS recovery will be done. W ait for about 3 minutes the system will reboot automatically after flash upd ate completed successfull[...]

  • Page 51

    Chapter 5 45 M/B Placement No Label Description No Label Description 1 SODIMM1~2 DIMM socket 2 FP1 Front panel header 3 CLR_CMOS 1 Clear CMOS jumpers 4 SA T A_HDD_ CONN1 SA T A data transfe connectors 5 MINIPCIE1 PCIE socket 6 SYS_F AN1 SYS fan header Jumper and Connector Information Chapter 5[...]

  • Page 52

    46 Chapter 5 Jumper Setting The section explains how to set jumper fo r correct configuration of the mainboard. Use the motherboard jumpers to set system config uration options. Jumpers wi thmore than one pin are numbered. When setting the jumpers, ensure that the jumpercaps are placed on the correct pins. The illustrations show a 2-p in jumper .Wh[...]

  • Page 53

    Chapter 5 47 System Board Pin Definition Jumper/Header Name Function Definition SYS_F AN1 (4 PIN) SYSTEM F AN HEADER 1: GND 2: 5V_S0 3: F ANT AC 4. PWM CONTROL CLR_CMOS1 CLEAR CMOS HEADER 1-2: CLEAR CMOS 2-3: NORMAL (Default) BA T1( 3 PIN) BA TTER Y HEADER 3: Battery power output 2: NC 1,4,5: GND FP1 Front panel header 1: GND 2: F_USBPWR2 3: USB_P5[...]

  • Page 54

    48 Chapter 5 FRONT_USB1, FRONT _USB2 1,5:USB_REAR_P W R 2:USB_0_FBJ 3:USB_0_FB 6:USB_1_FBJ 7:USB_1_FB 4,8,9,10,1 1,12:GND AUDIO1 (MIC IN /Pink in Color) 1:GND 2:MIC1_L2 3:MIC1_R5 4:MIC1-JD 5:FRONT -IO- SENSE1 6:NC AUDIO2 (LINE OUT / Lime in Color) 1:GND 2:LINE_OUT_L2 3:LINE_OUT_R5 4:FRONT -JD 5:FRONT -IO- SENSE2 6:NC DCIN1 1:DCIN 2:GND 3:GND 4:GND [...]

  • Page 55

    Chapter 5 49 6:GND 7:GND 8:GND 9:5V_CONN 10:GND 11 : N C 12:5V_DDCA_D A T A 13:HSYNC_R 14:VSYNC_R 15:5V_DDCA_C LK 16:GND 17:GND HDMI1 1:HDMIC_D2 2:GND 3:HDMIC_D2J 4:HDMIC_D1 5:GND 6:HDMIC_D1J 7:HDMIC_D0 8:GND 9:HDMIC_D0J 10:HDMIC_TXC 11 : G N D 12:HDMIC_TXCJ 13:HDMI_CEC_C 14:NC 15:I2C_CLK_HDMI_ CONN 16:I2C_SDA_HDMI_ CONN 17:GND 18:5V_CON N 19:HDMIC[...]

  • Page 56

    50 Chapter 5 GND:GND GND:GND SA T A CONN1 S1:GND S2:STX_DP0_C S3:STX_DN0_C S4:GND S5:SRX_DN0_C S6:SRX_DP0_C S7:GND P1:3D3V_S0 P2:3D3V_S0 P3:3D3V_S0 P4:GND P5:GND P6:GND P7:VCC5_SA T A_HD D P8:VCC5_SA T A_HD D P9:VCC5_SA T A_HD D P10:GND P1 1:NC P12:GND P13:NC P14:NC P15:NC Card reader SD-1:SD_DA T3 SD-2:SD_CMD SD-3:GND SD-4:CARD_3V3 SD-5:SD_CLK SD-[...]

  • Page 57

    Chapter 5 51 Card Reader 1 SD-9:SD_DA T2 SD-CD1:GND SD-CD2:SD_CD# SD-WP1:GND SD-WP2:SD_WP MS-1:GND MS-2:MS_BS MS-3:MS_D1 MS-4:MS_SD_DA T0 MS-5:MS_D2 MS-6:MS_INS# MS-7:MS_D3 MS-8:CR_CLK MS-9:CARD_3V3 MS-10:GND G1:GND G2:GND XD-1:GND XD-2:XD_CD# XD-3:XD_RDY XD-4:XD_RE# XD-5:XD_CE# XD-6:XD_CLE XD-7:XD_ALE XD-8:XD_WE# XD-9:XD_WP# XD-10:GND XD-1 1:XD_D0[...]

  • Page 58

    52 Chapter 5 XD-18:XD_D7 XD-19:CARD_3V3 COM1 PORT 1:JDCD1J 2:JSIN1 3:JSOUT1 4:JDTR1J 5:GND 6:JDSR1J 7:JRTS1J 8:JCTS1J 9:JRI1J 10:GND 11 : G N D Jumper/Header Name Function Definition[...]

  • Page 59

    chapter 6 53 This chapter offers the FRU (Field Replaceable Unit) lis t in glob al config uration of the Aspire R3700 desktop computer . Refer to this chapter w hen ever orderin g the part s to repair or for RMA (Return Merchandise Authorization). NOTES: • When ordering FR U parts, check the most up-to-dat e information availa ble on your region [...]

  • Page 60

    54 Chapter 6 Aspire R3700 Exploded Diagram NOTE: This section will be update d when more information becomes availab le. ITEM NAME ITEM NAME 1 ACER LOGO 10 MOTHER BOARD 2 TOP COVER 1 1 SHEETMET AL TOP 3 LED LENS 12 COVER P ANNEL 4 POWER BUTTON 13 BOT COVER 5 PLUG HDMI 14 USB RELEASE 6 MAIN BEZEL 15 ANTENNA 7 ANTENNA 16 FOOT ST AND 8 SHEETMET AL BOT[...]

  • Page 61

    Chapter 6 55 Aspire R3700 FRU List Category Description Part Number Exploded Diagram Item MB Mainboard R3700 nVidia NM10 Proprietary LF w/o eSA T A, w/ HDMI,S/PDIF , D525 MB.SEM09.00 1 10 Bezel Aspire Bezel AL150 w/front USB2.0x2 , CR, 2 audio jack; w/ rear USB2.0x4, RJ45, VGA/ HDMI, SPDIF , w/Y stand for aPluto PZ.1 1900.207 N/A Chassis Chassis uL[...]

  • Page 62

    56 Chapter 6 "HDD HGST 2.5"" 5400rpm 160GB HTS545016B9A300 Panther B SA T A LF F/ W:C60F Disk imbalance criteria = 0.0" KH.16007.026 N/A "HDD WD 2.5"" 5400rpm 160GB WD1600BEVT -22A23T0 , WD, ML320S SA T A 8MB LF F/W:01.01A01 " KH.16008.027 "HDD HGST 2.5"" 5400rpm 250GB HTS545025B9A300 Panther B[...]

  • Page 63

    Chapter 6 57 USB Keyboard Keyboard CHICONY KU-0906 USB 85KS Black US KB.USB03.24 0 N/A Keyboard CHICONY KU-0906 USB 86KS Black UK KB.USB03.24 1 Keyboard CHICONY KU-0906 USB 86KS Black S panish Latin KB.USB03.24 2 Keyboard CHICONY KU-0906 USB 86KS Black Canadian French KB.USB03.24 3 Keyboard CHICONY KU-0906 USB 89KS Black Japanese KB.USB03.24 4 Keyb[...]

  • Page 64

    58 Chapter 6 Keyboard CHICONY KU-0906 USB 85KS Black Hebrew KB.USB03.28 9 Keyboard CHICONY KU-0906 USB 86KS Black Polish KB.USB03.29 0 Keyboard CHICONY KU-0906 USB 86KS Black Slovenian KB.USB03.29 1 Keyboard CHICONY KU-0906 USB 86KS Black Slovak KB.USB03.29 2 Keyboard CHICONY KU-0906 USB 85KS Black Russian KB.USB03.29 3 Keyboard CHICONY KU-0906 USB[...]

  • Page 65

    Chapter 6 59 Keyboard CHICONY KG-0917 RF 2.4 86KS Black Canadian French KB.RF403.176 Keyboard CHICONY KG-0917 RF 2.4 89KS Black Japanese KB.RF403.177 Keyboard CHICONY KG-0917 RF 2.4 85KS Black T raditional Chinese KB.RF 403.178 Keyboard CHICONY KG-0917 RF 2.4 85KS Black Czech KB.RF403.21 1 Keyboard CHICONY KG-0917 RF 2.4 85KS Black US International[...]

  • Page 66

    60 Chapter 6 Keyboard CHICONY KG-0917 RF 2.4 86KS Black Slovak KB.RF403.231 Keyboard CHICONY KG-0917 RF 2.4 85KS Black Russian KB.RF403.232 Keyboard CHICONY KG-0917 RF 2.4 86KS Black Hungarian KB.RF403.233 Keyboard CHICONY KG-0917 RF 2.4 85KS Black Greek KB.RF 403.234 Keyboard CHICONY KG-0917 RF 2.4 86KS Black Danish KB.RF 403.235 Keyboard CHICONY [...]