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2Wire 3801HGV manual

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Table of contents for the manual

  • Page 1

    HomePortal 3801HGV Gateway User Guide Release 1.0[...]

  • Page 2

    Notice to Users ©2005–2010 2W ire, Inc. All rights reserved. This manual in whole or in part, may not be reproduced, translated, or reduced to a ny machine-readable form without prior written approval. 2WIRE PROVIDES NO W ARRANTY WITH REGARD TO THIS MANUAL, THE SOFT W ARE, OR OTHER INFORMA TION CONT AINED HEREIN AND HEREB Y EXPRESSL Y DISCLAIMS [...]

  • Page 3

    iii Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Using this Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 4

    Contents iv HomePortal 3801HGV Gateway User Guide Contents Setting Default System Passwor d . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Creating Y our System Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Configuring Date and T ime . . . . . . . . . . . . . . . . . . . . [...]

  • Page 5

    Contents v HomePortal 3801HGV Gateway User Guide Contents Viewing All Event Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Filtering Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Clearing Event Logs . . . . . . . . . . . . . [...]

  • Page 6

    vi About This Guide The HomePor tal 3801HGV Gatew ay Insta llation and Configuration Gu ide is designed to ser ve as a reference to install and set up the HomeP or tal 3801HGV gatew ay . This guide contains the following major sections: Introducing the HomeP or tal 3801HGV Gatewa y on page 1 Installing the HomeP or tal 3801HGV Gatewa y on page 4 Ac[...]

  • Page 7

    Related Documents vii HomePortal 3801HGV Gateway User Guide About This Guide These sections help you find your topics of intere st with ease, and guide you through the topics in a simple and logical manner . The See Also section has cross-referenced links to other topics within this document, which ma y assist you in fur ther under standing your de[...]

  • Page 8

    Support viii HomePortal 3801HGV Gateway User Guide About This Guide Suppor t T echnical suppor t is available from the 2Wire W ebsite: http://suppor t.2wire.com/index.php .[...]

  • Page 9

    1 CHAPTER 1 Introducing the HomePortal 3801HGV Gateway W elcome to the 2Wire family . The HomePor tal 3801HGV gatewa y belongs to the next generation gatew a y series that delivers profound user experi ence with its easy-to-use features. This gatew ay helps you connect to your ISP , and also to achieve a host of functions, which mak es your home ne[...]

  • Page 10

    Components 2 HomePortal 3801HGV Gateway User Guide Int roducing the HomePortal 3801HGV G ateway • P arental Controls (Internet Acce ss Controls and Content S creening) : Parental controls offer easy-to-use tools to limit access to specific Websites, monitor browsing histor y and usage, and enforce time restrictions on common applications. P arent[...]

  • Page 11

    Components 3 HomePortal 3801HGV Gateway User Guide Int roducing the HomePortal 3801HGV G ateway Figure 1: Inst a llation Components Y our HomePor tal 3801HGV gatewa y has the following components in the box: • 1 HomePor tal 3801HGV Gatew a y • 1 P ower Cord & Adapter See Also Installing the HomeP or tal 3801HGV Gatewa y on page 4 Accessing [...]

  • Page 12

    4 CHAPTER 2 Installing the HomePortal 3801HGV Gateway Installing your HomeP or t al 3801HGV gatew ay consists of the following tasks: • Determining HomePor tal 3801HGV Gatewa y Location on page 4 • Connecting the P ower Adapter on page 5 • Connecting Y our Computer to the Gatewa y on page 5 • Connecting the Broadband Interface on page 7 •[...]

  • Page 13

    Connecting the Power Adapter 5 HomePortal 3801HGV Gateway User Guide I nstalling the HomePortal 3801HGV Gateway Connecting the P ower Adapter Follow th ese steps to pow er on the gatew a y: 1. Connect one end of the power adapter to the PO WER por t of your gatewa y . 2. Connect the other end of the power a dapter to an electrical outlet. Once the [...]

  • Page 14

    Connecting Y our Comput er to the Gateway 6 HomePortal 3801HGV Gateway User Guide I nstalling the HomePortal 3801HGV Gateway Figure 3: LAN Connection Connecting through Wireless The HomePor tal 3801HGV gatew a y has an integrated wireless access point (AP) that enables you to connect your wireless-enabled computers to your gatewa y . By default, th[...]

  • Page 15

    Connecting the Broadband Interface 7 HomePortal 3801HGV Gateway User Guide I nstalling the HomePortal 3801HGV Gateway Figure 4: Wireless Networ k Ke y Location Connecting the Broadband Interface Follow th ese steps to connect the gatew ay to V er y High Bit-rate DSL (VDSL) wall jack: 1. Connect one end of the phone cord/twisted pair cable to the DS[...]

  • Page 16

    Connecting V oIP Interface 8 HomePortal 3801HGV Gateway User Guide I nstalling the HomePortal 3801HGV Gateway Figure 5: VDSL Broadband Connection Note The HomeP or tal 3801HGV gatewa y must be connected to the VDSL wall jack. Do not connect the DSL por t of the HomePor tal 3801HGV gatewa y to a telephone wall jack. Connecting V oIP Interface The Ho[...]

  • Page 17

    Connecting HPNA Interface to IPTV set top Box 9 HomePortal 3801HGV Gateway User Guide I nstalling the HomePortal 3801HGV Gateway 2. T o connect 2 phones: a. Connect one end of the line splitter to the HomeP or tal 3801HGV gatew a y V oice 1&2 por t. b. Connect the phone cables to the first and second jack of the splitter . Figure 7: V oIP Conne[...]

  • Page 18

    Connecting HPNA Interface to IPTV set top Box 10 HomePortal 3801HGV Gateway User Guide I nstalling the HomePortal 3801HGV Gateway Figure 8: IPTV Connection VDSL over Coax See Also Introducing the HomeP or tal 3801HGV Gatewa y on page 1 Accessing the User Interface on page 11[...]

  • Page 19

    11 CHAPTER 3 Accessing the User Interface T o launch the HomePor tal 3801HGV gatew ay user interfac e, access the Home page of the gatew ay by entering one of the following URLs into a co mpatible browser on the computer connected to the gatewa y: • http://gatew a y .2Wire.net • http://home • http://192.168.1.254 The Home page appears.[...]

  • Page 20

    12 HomePortal 3801HGV Gateway User Guide Accessing the User Interface The Home page has the following five panes: • System Link T abs •H o m e •S e r v i c e s • Settings •S i t e M a p •S u m m a r y • New TELCO Ser vices Features • Quick Ser vice Links • Home Network Devices • T op Networ king Features System Link T abs Home T[...]

  • Page 21

    13 HomePortal 3801HGV Gateway User Guide Accessing the User Interface Home Networ k Devices The Home Network Devi ces pane displays all devices that are connecte d to the gateway . Y ou can click the links to view the device details or view the shar ed files of the connec ted devices. T op Networ king Features The T op Networking Features pane prov[...]

  • Page 22

    14 CHAPTER 4 Configuring Internet Connection Objective T o configure the Inter net connection on the gatewa y . Y ou must have PPP Authentication credentials to complete this configuration. Also, ensure the Broadband LED on the front panel of the gatew ay is solid green and the first computer is communicating with the gatew a y . Note PPP credentia[...]

  • Page 23

    15 HomePortal 3801HGV Gateway User Gu ide Configuring Internet Connection[...]

  • Page 24

    16 HomePortal 3801HGV Gateway User Gu ide Configuring Internet Connection 3. Select Automatic Ethernet/DSL from the Choose Interface T ype drop-down list. This enables the gatew a y to automatically detect the type of connection used to connect to the Broadband ser vice. 4. Select Automatic from the DSL Line Selection drop-down list. This lets you [...]

  • Page 25

    17 CHAPTER 5 Viewing Subscribed Services Status NOTE TO REVIEWE R: W e need images of the Stat us tab with all se r vices enabled . W e also need infor mation about the following se ctions: W eb Ser vers , TELCO Digit al V oice , TELCO TV . What do these sections d isplay? Will the us er be able to see all these sec tions if h e has not subscribed [...]

  • Page 26

    18 HomePortal 3801HGV Gateway User Guide V iewing Subscribed Services Status Refer to the following table for description of the parameters listed on the Status page: Parameter Des cription Fi le Shar ing Displays all d evices connected to the HomeP or tal 3801HGV gatewa y . Y ou can share files among these devic es. W eb Ser vers Displays the W eb[...]

  • Page 27

    19 CHAPTER 6 Configuring Voice-Based Services This chapter provides information about the tasks that you can perform in the Vo i c e tab. Following are the links under the Vo i c e tab, and associated tasks: • Status • Viewing Status on page 19 •S e r v e r • Configuring SIP Ser ver on page 20 •L i n e • Configuring Phone Lines on page [...]

  • Page 28

    Configuring SIP Server 20 HomePortal 3801HGV Gateway User Guid e Configuring V oice-Based Services Y ou can view the following infor mation on this page: Configuring SIP Ser v er Objective T o configure the SIP ser ver . The SIP ser ver provides a location serv ice which registers one or more IP addresses to identify cer tain names or resources on [...]

  • Page 29

    Configuring SIP Server 21 HomePortal 3801HGV Gateway User Guid e Configuring V oice-Based Services Steps 1. Navigate to Se r vices > V oice > Ser ver . The Ser ver page appears. 2. Select the Enable check box. 3. T ype in a name for the ser ver in the Ser ver Name text box. 4. Enter the ser ver name in the SIP Registrar Ser ver Name text box.[...]

  • Page 30

    Configuring Phone Lines 22 HomePortal 3801HGV Gateway User Guid e Configuring V oice-Based Services Configuring Phone Lines Objective T o configure the phone lines. Y ou can configure your telephone number on this page. Y ou can confgure 2 telephone lines at a time in the HomeP or tal 3801HGV gatew ay . Y ou can also configure a user name and passw[...]

  • Page 31

    Configuring Phones 23 HomePortal 3801HGV Gateway User Guid e Configuring V oice-Based Services 3. Enter the phone number , user name, and the passw ord in cor responding text boxes. This will be given by the ser vice provider . 4. Select the appropriate band width setting as directed b y the ser vice provider . 5. Select the appropriate ser ver to [...]

  • Page 32

    V iewing External Line Statistics 24 HomePortal 3801HGV Gateway User Guid e Configuring V oice-Based Services Steps 1. Navigate to Se r vices >V oice > Phone . The Phone page appears. 2. Enter the location of the phone in the corresponding text box in the Phone: Phone 1 section . 3. Select a line that you ha ve configured in the Association d[...]

  • Page 33

    V iewing External Line Statistics 25 HomePortal 3801HGV Gateway User Guid e Configuring V oice-Based Services T o reset infor mation about each configured line on this page, scroll down and click the Reset button at the end of the information for that par ticular line. Y ou can view the following infor mation on this page: Par a m e t er Descriptio[...]

  • Page 34

    V iewing External Line Statistics 26 HomePortal 3801HGV Gateway User Guid e Configuring V oice-Based Services See Also Viewing Subscribed Ser vices Status on page 17 T roubleshooting 3801HGV Gatewa y on page 109 All incoming calls Displays complete call statistics of all incoming calls. All outgoing calls Displays complete call statistics of all in[...]

  • Page 35

    27 CHAPTER 7 Setting Up System Information This chapter provides information about the tasks you can perform in the System Info tab. Following are the links und er the System Info tab, and associated tasks: • Status • Viewing System Information on page 27 • Password • Setting Up System Password on page 29 • Date & Time • Configuring[...]

  • Page 36

    V iewing System In formation 28 HomePortal 3801HGV Gateway User Guide Setting Up Syst em Information Y ou can view the following infor mation on the Status page: Par a m e t er Description Manufacturer Name of the gatew ay manufacturer . Model Model number of the gatew ay . Serial Number Serial number of the gatew ay . The serial number is also pri[...]

  • Page 37

    Setting Up System Password 29 HomePortal 3801HGV Gateway User Guide Setting Up Syst em Information Setting Up System P assword Objective T o set up the system password. This task allows you to set up a password for your system in order to protect it against unauthorized access. Y ou can either set up the def ault system password, or create your own[...]

  • Page 38

    Configuring Date and T ime 30 HomePortal 3801HGV Gateway User Guide Setting Up Syst em Information Creating Y our System P assword T o create your own system password: 1. Select the Enable Password Pro tection box. 2. Click Create or Edit a Custom Password . 3. Enter a password in the Enter New P assword text box. The password is case-sensitive, an[...]

  • Page 39

    Configuring Date and T ime 31 HomePortal 3801HGV Gateway User Guide Setting Up Syst em Information A utomatically Setting up Date and T ime T o automatically set up date and time: 1. Navigate to Se ttings > System Info > Date & Time . The Date & T ime page appears. 2. Select your time zone in the Current T ime Settings area. 3. Click [...]

  • Page 40

    Enabling Event Notifications 32 HomePortal 3801HGV Gateway User Guide Setting Up Syst em Information Manually Configuring Date and T ime T o manually configure the date and time: 1. Navigate to Se ttings > System Info > Date & Time . The Time Configuration section appears. 2. Select the Override automatic time configuration box in the T i[...]

  • Page 41

    Enabling Event Notifications 33 HomePortal 3801HGV Gateway User Guide Setting Up Syst em Information Enabling Notifications T o enable notifications: 1. Navigate to Se ttings > System Info > Event Notifications . The Event Notifications page appears. 2. Select the Broadband Status Notification and/or Router-Behind-Router Detection check boxes[...]

  • Page 42

    34 CHAPTER 8 Configuring Broadband Settings This chapter provides information about the tasks you can perform in the Broadband tab. F ollowing are the links under the Broadband tab, and associated tasks: • Status • Viewing Broadband Status on page 34 • Link Configuration • Configuring Bridge Mode on page 40 • Routing • Adding Static Rou[...]

  • Page 43

    V iewing Broadband S tatus 35 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings Refer to the following table for description of the Summar y Status parameters listed on the Status page: The following figure displays the Internet Details section of the Status pag e. Par a m e t er Description Internet Status of the Internet Connec[...]

  • Page 44

    V iewing Broadband S tatus 36 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings Refer to the following table for description of the Internet Details parameters listed on the status page: Par a m e t er Description Broadband Link T ype T ype of broadband connection. Connection T ype Identifies the method by which the g atewa y con[...]

  • Page 45

    V iewing Broadband S tatus 37 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings The following figure displays the DSL Details section of the Status page. Refer to the following table for description of th e DSL Details parameters listed on the status page: Par a m e t er Description Modem T ype Displa ys modem type: either built-[...]

  • Page 46

    V iewing Broadband S tatus 38 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings The following figure displays the T raffic Statistics section of the Status page. Refer to the following table for description of the T raffic Statistics parameters listed on the status page: The following figure displays the DSL Link Error s section [...]

  • Page 47

    V iewing Broadband S tatus 39 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings Refer to the following table for description of the DSL Link Error s parameters listed on the status page: Par a m e t er Description Link Retrains Number of DSL retrains since the gate way w as last restar ted, and the time elapsed since the last ret[...]

  • Page 48

    Configuring Bridge Mo de 40 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings Resetting Statistics on Status P age After rectifying the issues that ar e seen in different sections of the Status page, you must reset this page to determine if the issue is resolved. T o do this, click the Reset Statistics button at the bottom of the[...]

  • Page 49

    Configuring Bridge Mo de 41 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings Steps 1. Navigate to Settings > Broadband > Link Configuration . Configure the following section of the Link Configuration page to enable the bridge mode and add supplementar y networ ks: 2. Select the Use Broadband IPs on LAN check box. This enab[...]

  • Page 50

    Adding Static Routes 42 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings 9. Enter the Subnet Mask address in the text box. This is the router mask of the secondar y subnet. 10. Select the Auto F irewall Open check box to disable the firew all for all devices using addresses from this subnet. 11 . Clear the Routing check box to e[...]

  • Page 51

    Configuring IP Multicast Sessions 43 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings Steps 1. Navigate to Se ttings > Broadband > Routing . The Static Routes page appears. 2. Enter the IP address of the destination network in the Subnet IP text box. 3. Enter the subnet mask of the destination network in the Subnet Mask te[...]

  • Page 52

    V iewing Multicast Statistics 44 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings When information is broadcast on a network, infor m ation packets are delivered to all segments on the LAN. This degrades networ k perf ormance. IP multicasting is a method of forw arding information to a group of interested receivers. Internet Gro[...]

  • Page 53

    V iewing Multicast Statistics 45 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings Refer to the following table to understand the IGMP parameters listed on the multicast page: IGMP Parameter Descri ption IGMP Interface Name Name of the interface for which statistics are being repor ted. IGMP Enable Quer y Displays whether t he in[...]

  • Page 54

    V iewing Multicast Statistics 46 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings IGMP Robustness Time inter val that the gatew ay waits for a report in response to a group- specific quer y . IGMP Quer y Inter val Time inter val at which the gatew ay sends membership queries when it is the querier . IGMP Quer y Response Inter va[...]

  • Page 55

    Resolving Domain Name 47 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings Resolving Domain Name Objective T o manually add a domain name for resolving the IP address of the networked devices. This task allows you to name network devices (such as printers or Web ser ver s), so that the y can be easily accessed by other users on t[...]

  • Page 56

    Resolving Domain Name 48 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings Steps 1. Navigate to Se ttings > Broadband > DNS Resolution . The Domain Name Ser ver Resolution page appears. 2. Enter a name for the network device in the DNS Name text box. 3. Enter the IP address of the network device in the IP Address text box. [...]

  • Page 57

    Resolving Domain Name 49 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings Using Diagnostics Features on page 93 T roubleshooting 3801HGV Gatewa y on page 109[...]

  • Page 58

    50 CHAPTER 9 Configuring LAN Devices NOTE TO REVIEWE R: [JIRA 1515 : ... Unable to deter mine the steps to set up multi ple SSIDs and associated i nfor mation on the UI of 3801HGV .] . Please provide th e necessar y in fo to docu ment this. How do we configur e multiple SSIDs thr ough the UI? This chapter provides information about the tasks you ca[...]

  • Page 59

    V iewing LAN Status 51 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices V iewing LAN Status T o view the LAN status page, navigate to Settings > LA N > Status . The Status page appears. The following figure displays the Private Network section of the Status page. Refer to the following table to understand the Private Networ k par[...]

  • Page 60

    V iewing LAN Status 52 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices The following figure displays the Interfaces section of the Status page. Refer to the following table to understand the Interface parameter s listed on the Status page: The following figure displays the Wireless section of the Status page. Refer to the following ta[...]

  • Page 61

    Setting Up W ireless Network 53 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices The following figure displays the Devices section of the Status page. Refer to the following table to hide inactive devices and clear the list of de vices appearing on the Status page: Setting Up Wireless Networ k Objective T o setup your wireless networ k[...]

  • Page 62

    Setting Up W ireless Network 54 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices[...]

  • Page 63

    Securing the W ireless Network Using Encryption Key 55 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices 2. Enable the wireless connection by selecting the Enable Wireless Interface check box. 3. Enter a name assigned to your wireless networ k in the Network Name (SSID) text box. The default is 2WIREXXX, where XXX represents the la st t[...]

  • Page 64

    Securing the W ireless Network Using Encryption Key 56 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices Steps 1. Navigate to Se ttings > LAN > Wireless . The Wireless page to configure the Security settings appears. 2. Enable or disable the wireless security by selecting or clearing the Wireless Security check box. Wireless secur[...]

  • Page 65

    Securing the W ireless Network Using MAC Filtering 57 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices hexadecimal number uses the characters 0-9, a-f, or A-F . This security ke y will be used by all clients to access your wireless network. 5. Click Save . This ensure s that the configured security setting is sa ved. Securing the Wirel[...]

  • Page 66

    Securing the W ireless Network Using MAC Filtering 58 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices 3. Enable or disable the MAC filtering b y selecting or clearing the Enable MAC Filtering check box. MAC filtering is disabled as a defaul t sett ing. Disabling MAC address filtering allows all the wireless clients to access the devic[...]

  • Page 67

    Securing the W ireless Network Using MAC Filtering 59 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices Steps 1. Navigate to Se ttings > LAN > Wireless . The Wireless page to configure the MAC filtering settings appears. 2. Add the MAC address of the device in the Enter MA C address text box. 3. Click Add T o List . This populates[...]

  • Page 68

    Securing the W ireless Network Using MAC Filtering 60 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices Refreshing the List of Devices Objective This feature enables you to refresh the list of devi ces while allowing or blocking wireless connection based on the MAC Addresses of the devices. Steps 1. Navigate to Se ttings > LAN > W[...]

  • Page 69

    Configuring Advance W ireless Settings 61 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices Configuring Advance Wireless Settings Objective T o configure advance wireless settings. This allows you to fur ther optimize wi reless settings for better perfor mance. Note It is recommended that you lea ve the default settings as is; how ever [...]

  • Page 70

    Configuring W i-Fi Protected Setup 62 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices 6. Click Save . This ensure s that the advance wireless settings are saved. Configuring Wi-F i Protected Setup Objective T o configure Wi-F i protected setup (WPS). This configuration simplifies the process of connecting any home device to the wirele[...]

  • Page 71

    Configuring W i-Fi Protected Setup 63 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices 4. Enter a 4 or 8 digit PIN in Enter the PIN text box. The PIN method requires a 4- or 8-digit PIN. 5. Click Set WPS . This sa ves the PIN config uration changes done for WPS. Setting Up WPS through the Push Button Method T o set up WPS through the P[...]

  • Page 72

    Configuring Local Ethernet Ports 64 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices Configuring Local Ethern et P or ts Objective T o configure local Ether net por ts. This task lets you configure the local Ethernet por ts to connect to networ k devices that suppor t speeds upto 10 Mbits (10BaseT/UTP) and 100 Mbit s (100BaseTX), and r[...]

  • Page 73

    Configuring HomePNA 3.1 65 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices Configuring HomePNA 3.1 Objective T o configure Home Phoneline Networ king Alliance (HPNA) on the Cable por t. This task lets you configure HPNA interface on the Cable por t of the gatew ay . Steps 1. Navigate to Se ttings > LAN > Wired Interfaces . The H[...]

  • Page 74

    V iewing HomePNA Status 66 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices Vi e wi n g H o m eP N A S t at u s T o view HomePNA status page, na vigate to Settings > LAN > Wired Interfaces . Click HomePNA Status listed at the bottom of the wired in terfaces page. The following page appears: Refer to the following table to underst[...]

  • Page 75

    Configuring DHCP 67 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices By default, the gatew a y uses the 192.168.1.0/255.255. 0.0 IP address range. Y ou can select from two additional IP address ranges, or configure the network settings manually . When you select either of them, the LAN clients are assig ned IP addresses within the spec[...]

  • Page 76

    Configuring DHCP 68 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices Steps 1. Navigate to Se ttings > LAN > DHCP . The DHCP Configuration page appears. 2. Enable or disable the DHCP ser ver by selecting or clearing the DHCP Ser ver Enabled check box. 3. Select a relevant radio button from DHCP Network Range , to use the default r[...]

  • Page 77

    Allocating IP Addresses 69 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices Note 3801HGV suppor ts four subnets simultaneously on the LAN. The 192.168.1.0 / 255.255.255.0 (default) is used as a private subnet b y the end user . The 172.16.0.0 / 255.255.0.0 is used as the secondar y subnet or public routed subnet b y the end user . The [...]

  • Page 78

    Allocating IP Addresses 70 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices Steps 1. Navigate to Se ttings > LAN > IP Address Allocation . The Public-Private NA T Mappings and Device IP Allocation page appears. 2. Navigate to the relevant de vice for changing the configuration to o verride the default DHCP settings. 3. Enable or [...]

  • Page 79

    Allocating IP Addresses 71 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices NOTE TO REVIEWER: Unsure wheth er this fie ld remains as is. Any configurat ion change mi ght bring up more opti ons in the drop-down list. Ne ed inputs fo r the same . 6. Click Save . This sa ves the allocated IP address to a specific device or devices. 7. Res[...]

  • Page 80

    72 CHAPTER 10 Configuring Firewall Settings This chapter provides information abou t the tasks you can perform in the Fi re wa ll tab. Following are the links under the Fir e wa ll tab, and associated tasks: • Status • V iewing F irewall Statu s on page 72 • Applications, Pinholes and DMZ • Configuring Firewall Settings on page 73 • Advan[...]

  • Page 81

    Configuring Firewall Settings 73 HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings Refer to the following table to understand the parameters listed on the F irewall Status page: Configuring F irew all Settings Objective T o configure firewall settings in a w ay that spec ial applications running on computer s inside your home netw[...]

  • Page 82

    Configuring Firewall Settings 74 HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings[...]

  • Page 83

    Configuring Firewall Settings 75 HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings 2. Select the computer where you w ant to host the application(s) in the Select a computer section. When you host an application for a comput er on your network, it implies that you are scaling down the firew all security levels for that application[...]

  • Page 84

    Configuring Firewall Settings 76 HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings 3. Enter a name for the application profile in the Application Profile Name text box. 4. Click the TCP or UDP radio button to select the protocol for the application profile. If the application you are adding requires both, you need to create a sepa[...]

  • Page 85

    Configuring Firewall Settings 77 HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings sent to 4000. Subsequent por ts will be mapped accordingly; 101 will be sent to 4001, 102 will be sent to 4002, and so on. 8. Select the application type from the Application T ype drop-down list. 9. Click Add to List . This creates a new applicatio[...]

  • Page 86

    Configuring Firewall Settings 78 HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings 14. Modify the information as per your requirement. 15. Click Add to List . The configuration changes appear in the Definition List section of the same page. 16. Repeat step 8 to 15 for each por t or range of por ts required for the application prof[...]

  • Page 87

    Configuring Firewall Settings 79 HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings Deleting User-def ined Applications T o delete a user defined application: 1. Click Edit or delete user-defined application in the Edit fire wall settings for this computer section. This lets you delete an existing profile. The Edit or Delete a User[...]

  • Page 88

    Disabling Attack Detection 80 HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings and can receive unsolicited network traffi c from the Internet.The DMZplus mode configuration page appears: 2. Click Save . 3. Confirm that the computer you selected is configured for DHCP . If it is not, configure it for DHCP . 4. Restar t the compute[...]

  • Page 89

    Disabling Attack Detection 81 HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings Steps 1. Navigate to Se ttings > Fi re wa ll > Advanced Configuration . The Advanced Configuration page to configure Attack Detection appears. 2. Clear the Excessive Session Detection check box. When disabled, the firew all does not detect app li[...]

  • Page 90

    Controlling Inbound a nd Outbound T ra ffic 82 HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings Controlling Inbound and Outbound T raffic Objective T o control inbound and outbound protocol control ser vic es, so that the firewall blocks or passes the traffic from/to the network to/from the Inter net. Steps 1. Navigate to Se ttin[...]

  • Page 91

    Configuring Firewall Se curity Enhancements 83 HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings Configuring F irew a ll Security Enhancements Objective T o configure firewall security enhancements. This al lows you to configure the firewall rules to allow traffic on the UDP and TCP por ts. Steps 1. Navigate to Se ttings > Fi r[...]

  • Page 92

    Configuring Application Layer G ateway 84 HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings If you enable SIP ALG, client applications can us e dynamic TCP/ UDP por ts to communicate with the known por ts used by the ser ver applications, even though a firew all configuration allows only a limited number of known por ts. If you di[...]

  • Page 93

    85 CHAPTER 11 Viewing Logs The Logs tab displa ys all types of logs which you can use to diagnose a problem, if an y . This section gives information about the following tabs: • Event Log • System Log • Upgrade Log • F irewall Log Vi e wi n g E v e nt L o g Objective: T o v iew ev en t l og s. Y ou can perfor m the following tasks on this p[...]

  • Page 94

    V iewing Event Log 86 HomePortal 3801HGV Gateway User Guide V iewing Lo gs Y ou can see all the event logs on this page. Note Make sure that the option all is selected in the Displa y F ilter list. The following table displa ys information about the logs that you can view on the Event Logs page. Name Description T ype The type of event. Given below[...]

  • Page 95

    V iewing System Log 87 HomePortal 3801HGV Gateway User Guide V iewing Lo gs F iltering Logs Steps T o filter logs: 1. On the Event Logs page, select an option in the Displa y F ilter drop-down list box. 2. Click Submit to view logs per taining to the option that you selected. Y ou can clear logs on the Event Log page and minimize the clutter from p[...]

  • Page 96

    V iewing System Log 88 HomePortal 3801HGV Gateway User Guide V iewing Lo gs F iltering and V iewing System Logs Steps: T o filter and view system logs: 1. Navigate to Se ttings>Logs>System Log . The following page appear s. 2. Select a log type in the Displa y F ilter drop-down list box. 3. Click Submit to view all logs of the type you select[...]

  • Page 97

    V iewing Upgrade Log 89 HomePortal 3801HGV Gateway User Guide V iewing Lo gs The following table displa ys information about the logs that you can view on the System Log page: Inser ting Mar k Steps T o inser t a mar k in the log and to view it: 1. Click the Inse r t Mar k button on the System Log page. 2. Scroll down to the end of the page to view[...]

  • Page 98

    V iewing Firewall Log 90 HomePortal 3801HGV Gateway User Guide V iewing Lo gs Steps: T o view the upgrade information, navigate to Settings>Logs>Upgrade Log . The following page appears. Y ou can view the initial software version and the current software version of the system on this page. V iewing F irew all Log Objective: T o view the firew[...]

  • Page 99

    V iewing Firewall Log 91 HomePortal 3801HGV Gateway User Guide V iewing Lo gs V iewing Log Steps: T o view the firewall log: 1. Navigate to Se ttings>Logs>Firewall Log . The following page appears. The following table displa ys information about the logs that you can view on the Fi rewall Log page: Name Description T ype The type of event. Gi[...]

  • Page 100

    V iewing Firewall Log 92 HomePortal 3801HGV Gateway User Guide V iewing Lo gs Clearing Log Y ou can clear logs on the F irewall Log page and minimize the clutter from previous events when you tr y to diagnose a problem. T o clear the firewall log, click the Clear Log button.[...]

  • Page 101

    93 CHAPTER 12 Using Diagnostics Features This chapter provides information about the tasks you can perform in the Diagnostic tab. Following are the links under the Diagnostics tab, and associated tasks: •L i n k T e s t • T esting Broadband Link on page 93 •L i n k T r e e • Viewing Link T ree on page 95 •D S L • Viewing DSL Diagnostic [...]

  • Page 102

    T esting Broa dband Link 94 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features Steps 1. Navigate to Settings > Diagnostics > Link T est . The Link T est page appears. 2. Click Star t to star t r unning diagnostic tests on your broadband connection. 3. Click Refresh Page to vie w the results of your test. Note Running diagnostic [...]

  • Page 103

    V iewing Link Tree 95 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features Vi e wi n g L i nk T r ee T o view Link T ree, na vigate to Settings > Diagnostics > Link T ree . The Link T ree page appears.[...]

  • Page 104

    V iewing DSL Dia gnostic Information 96 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features Y ou can click any link to view its details at the bottom of the page. This is shown in the figure below: V iewing DSL Diagnostic Inf or mation The DSL page displa ys disgnostic information about DSL which you can use in case of any problems. T [...]

  • Page 105

    T esting IP Utilities 97 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features Y ou can view the following infor mation on this page: T esting IP Utilities Objective T o test the following IP utilities: Par a m e t er Description General Information T echnical information about the DSL. T raining Histor y Information about DSL training h[...]

  • Page 106

    T esting IP Utilities 98 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features • Ping : A computer networ k tool used to test w hether a par ticular host is reachable across an IP network; it is also used to self test the networ k interface card of the computer , or as a latency test • T raceroute : A computer network tool used to de[...]

  • Page 107

    T esting IP Utilities 99 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features 5. Click Stop to stop testing. Note T o clear logs, select all logs in the provided space, and press Delete on your ke yboard.[...]

  • Page 108

    T esting IP Utilities 100 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features T esting T raceroute T o test traceroute: 1. Navigate to Settings > Diagnostics> IP U tilities , and traceroute in the Te s t T y p e drop- down list. The following page appears. 2. T ype the host address in the Host Address text box. 3. Select the Enab[...]

  • Page 109

    T esting IP Utilities 101 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features 5. Click Stop to stop testing. Note T o clear logs, select all logs in the provided space, and press Delete on your ke yboard.[...]

  • Page 110

    T esting IP Utilities 102 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features T esting Dnsquer y T o test dnsquer y: 1. Navigate to Settings > Diagnostics > IP Utilities , and dnsquer y in the Te s t Ty p e drop-down list. The following page appears. 2. T ype the host address in the Host Address text box. 3. Select the Enable Nam[...]

  • Page 111

    V iewing NA T Information 103 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features 5. Click Stop to stop testing. Note T o clear logs, select all logs in the provided space, and press Delete on your ke yboard. Vi e wi n g N A T I n f o rm at i on Network Address T ranslation (NA T) is the proces s of modifying network address informatio[...]

  • Page 112

    V iewing NA T Information 104 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features[...]

  • Page 113

    Enabling Syslog 105 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features Y ou can view the following infor mation on this page: Enabling Syslog Objective: T o enable the syslog feature. The syslog feature allows you to send system logs to a remote ser ver . T o view logs sent to the remote ser ver , make sure that you install and config[...]

  • Page 114

    Resetting the Gateway 106 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features 5. Enter an integer greater than 0 in the Limi t Logging to text box. 6. Click Save . Resetting the Gatew a y Objective T o reset the gatew ay . Y ou may need to reset the HomeP or tal 3801HGV gatewa y if one or all the LEDs is/are solid red. This indicates t[...]

  • Page 115

    Resetting the Gateway 107 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features Resetting System and Links T o reset the system and links: 1. Navigate to Se ttings > Diagnostics > Resets . The Resets page appears. The following figure displays the System and Link Resets section in the Resets page. 2. In the System & Link Resets[...]

  • Page 116

    Resetting the Gateway 108 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features Resetting Configuration T o reset the configuration: 1. Navigate to Se ttings > Diagnostics > Resets . The Resets page appears. The following figure displays the Configuration Resets section in the Resets page. 2. In the Configuration Resets section: a.[...]

  • Page 117

    109 CHAPTER 13 Troubleshooting 3801HGV Gateway This chapter provides information about troubleshoo ting the HomePort al 3801HVG gateway hardware and firmware issues. It lists the issues, possible cause(s), and solution(s) in a t abular format. The issues mentioned in this ch apter are base d on likely user scen arios. Connection Issues The followin[...]

  • Page 118

    V oIP Issues 110 HomePortal 3801HGV Gateway User Gu ide Troubleshooti ng 3801HGV Gateway V oIP Issues The following table provides information to troubleshoot V oIP issues: Home PNA Issues The following table provides information to troubleshoot Home PNA issu es: No WIRELESS light LAN clients are not connected to the gateway through the wireless in[...]

  • Page 119

    System Informatio n Issues 111 HomePortal 3801HGV Gateway User Gu ide Troubleshooti ng 3801HGV Gateway System Inf or mation Issues The following table provides information to troubleshoot system info rmation issues: Broadband Issues The following table provides information to troubleshoot br oadband issues: NOTE TO REVIEWE R: Suggest Routing and Mu[...]

  • Page 120

    LAN Issues 112 HomePortal 3801HGV Gateway User Gu ide Troubleshooti ng 3801HGV Gateway LAN Issues The following table provides information to troubleshoot LAN issues: Issue Possible Cause(s) What to Do Unable to connect to the gateway through the local Ethernet port Loose Ethernet cable connection • Check the Ethernet cable connection on the comp[...]

  • Page 121

    Firewall Issues 113 HomePortal 3801HGV Gateway User Gu ide Troubleshooti ng 3801HGV Gateway F irew all Issues The following table provides informat ion to troubleshoot firewall issues : Diagnostic Issues The following table provides information to troubleshoot di agnostic issues: Issue Possible Cause(s) What to Do HTTP service not available HTTP tr[...]

  • Page 122

    114 APPENDIX A Glossary Te r m Description Access Point A device that transports data betw een a wireless network and a wired network. With the helpof the system, a wireless base statio n is an example of an access point that acts between a wireless node and with other wired PCs and peripherals. Default Gateway A device that is placed between net w[...]

  • Page 123

    115 HomePortal 3801HGV Gateway User Guide Glossary NA T (Network Address T r anslation) Enables a LAN to use one set of IP addresses for internal traffic and a second set of IP addresses for external traffic. This feat ure is used by the system so an end user can have an internal co mputer network in their home, with all its computers using interna[...]

  • Page 124

    116 HomePortal 3801HGV Gateway User Guide Glossary SYN Flood A method that the user of a hostile client progr am can use to conduct a denial-of- service (DOS) attack on a computer server . The hostile client repe atedly sends SYN (synchronization) packets to every port on the server , using fake IP addresses. TCP/IP (T ransmission Control Protocol/[...]

  • Page 125

    117 APPENDIX B Regulatory Information Electrical AC Adapter The A C adapter is designed to e nsure your personal safety and to be compatible with this equipment. Please follo w these guidelines: • Do not use the adapter in a high moisture en vironment. Nev er touch the adapt e r when your hands or f eet are wet • Allow adequat e ventilation aro[...]

  • Page 126

    Declaration of Confor mity 11 8 HomePortal 3801HGV Gateway User Guide Regulator y Information Equipment Repairs Do not, under an y circumstances, att e mpt any servic e, adjustments, or repairs on this equipment. Instead, contact y our local 2Wire distributor or service pro vider for assistance. F ailure to comply ma y void the pr oduct warranty . [...]

  • Page 127

    Declaration of Confor mity 11 9 HomePortal 3801HGV Gateway User Guide Regulator y Information • Connect the equipment int o an outlet on a cir cui t dif fe rent fr om that t o which the receiver is connected • Consult the dealer or an experi ence d radio/T V technician f or help m Changes or modifica tions not expressly approved by the par ty r[...]

  • Page 128

    Declaration of Confor mity 12 0 HomePortal 3801HGV Gateway User Guide Regulator y Information exposed to the transmitter in order to meet the FCC RF exposure guidelines. Making changes to the an tenna or the device is not perm itted. Doing so may re sult in the installed system exceeding RF exposure requirem ents. This device must not be co- locate[...]