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USB Modem U S E R G U I D E U S E R G U I D E[...]

NOTICE This document contains proprietary information protected by copyright, and this User Guide and all the accompanying hardw are, softw are, and documentation are copyright ed. All rights are reserved. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form. The manufacturer does not warra[...]

3 Contents What you will need ........................................................... 4 Installing and connecting on Windows Vista, XP, 2000 5 Taking a phone call while you're online .......................... 8 Fax software and additional applications ........................ 9 Installing and connecting on Windows Me and 98SE . 10 Install[...]

4 What you will need Make sure that you have re ceived the following items: • USB modem with built-in USB cable • Phone cord • CD containing installation and communications software. You also need the following: • A PC running Windows® Vista, XP, 2000, Me, or 98SE or a Macintosh running OS X or 9.x or a Linux-based computer • Available U[...]

5 Installing and connecting on W indows Vista, XP , 2000 Note: If you have a PC and are replacing an existing internal modem, turn to page 31 for instructions. First, install the software 1 Your computer should be turned on. Close any applications you have running. 2 Insert the CD that came with y our modem into your CD or DVD drive. Windows Vista:[...]

6 6 When the USB Modem drivers are now installed dialog box appears, click OK to install the NetWaiting Modem on Hold application, which will let you take a phone call while you are online. See page 8 below for more information on NetWaiting. 7 When the Netw aiting InstallShield Wizard dialog box appears, click Next and follow the prompts. 8 At the[...]

7 5 Windows Vista: In the Windows needs to install driver software for your USB modem message box, select Locate and install . . . Windows XP: At the Found New Hardware Wizard dialog box, select Install the software automatically , click Next, and follow the prompts. You may see a message regarding Windows logo testing. You can safely disregard the[...]

8 5 On the Modem or Diagnostics tab click Query Modem . You will see a list of AT commands and responses, indicating that your modem is properly connected. That's it! Your installation is complete. Now read If Your PC Already Had a Modem below. Important—If Your PC Already Had a Modem You must redirect your applicati on software so that it r[...]

9 Note: If you want to use Modem-on-Ho ld, your Internet Service Provider (ISP) must support the V.92 dial-up modem standard. You can contact your ISP if you are unsure about this support. Also, you must have Call Waiting/Caller ID service from your telephone company to use the modem’s Ca ll Waiting/Caller ID feature. From now on, if someone call[...]

10 • If you want to connect to your online service or ISP, you must exit the communications software first. Also, while you are on line you cannot receive calls or faxes. • Some computers have a power saving option that may interfere with incoming faxes. If this happens, you should deactivate the feature of your power saving opt ion that stops [...]

11 • On the Modem Installation menu, click Main Menu , and then Exit . (If the menu is minimized, click the USB modem button on the taskbar to display the menu.) • Remove the installation CD. • Shut down your computer. Next, connect the modem to your computer Your computer should be shut down. 1 Connect the cable end of the modem to any USB p[...]

12 That's it! Your installation is complete. If your PC had a modem already installed, please read the note below. Important—If Your PC Already Had a Modem You must redirect your applicati on software so that it recognizes your new modem. • America Online 9.0 users: On the AOL Sign on screen, click the Connect Options button. On t he Conne[...]

13 Ne xt, connect the modem to your computer 1 Connect the cable end of the modem to any USB port on your computer. 2 Connect the phone jack on the modem to the supplied phone cord, and plug the other end of the cord into the wall telephone jack. Configure the modem 1 On the Dock, select Sy stem Preferences and then Netw ork to display the Netw ork[...]

14 5 If your ISP has given you TCP/IP or Proxies information, open those tabs and enter the information. 6 On the Modem tab, click open the Modem list, select Universal (115k) , accept the defaults for the additional options and click Apply Now . 7 On the PPP tab, click Dial Now to launch the Internet Connect application.[...]

15 8 In the USB Modem dialog box, click Connect : 9 When you finish your Internet session, click the Disconnect button. Congratulations! Your installation and setup are complete. Important— If you use America Online for OS X, you must redirect your application software so that it recognizes your new modem. On the AOL Welcome screen, click the Set[...]

16 3 On your CD, open the Mac folder and drag the Universal (115k) file into the Modem Scripts folder. 4 Close all open windows. There is no need to restart your computer. Continue with Connect and Configure the Modem below. Connect and Configure the Modem 1 Connect the modem to an available USB port. 2 Connect the supplied phone cord to the phone [...]

17 3 Click the Close box. 4 In the Save changes to current configuration? query box, click Save . Configure R emote Access 1 From the Apple menu select Control Panels , then Remote Access . 2 In the Remote Access dialog box, enter your user Name , Passw ord and dial-up access Number , and click Connect . That's it! Your installation is complet[...]

18 • To install the driver in .rpm or .deb format: a Type su (for .rpm) or sudo (for debian) and press Enter. b At the prompt, enter your super user password. c Next, for .rpm, enter rpm -i dgcmodem.i386.rpm For .deb, enter dpkg -i dgcmodem_i386.deb d At the prompt, enter the Linux source build directory that matches your running kernel. e If nec[...]

19 About Y our Modem Communication Setup Options If you run into configuration difficulties with your communication software, it may be helpful to read the following section. In setting up some older software programs, you may be asked to enter certain information. Most programs have default settings that are correct for use with this modem, and th[...]

20 World Wide Web at www. m o d e ms .c o m . Click Technical Reference Infobase and then AT Command Sets under Communications and Softw are Issues . If your software suggests an initialization string for this modem, you should use it. If your software does not list this modem and no initialization string is s uggested, use the following: AT &F[...]

21 Using Video Your faxmodem supports video applications through the V.80 standard protocol so that it c an be used for high-quality modem-to- modem videoconferencing. The modem is compatible with H.324 point-to-point and H.323 Internet video conferencing standards. To send videos, you need a camera and video software.[...]

22 T roubleshooting If your modem stops working, please read this section carefully before calling Customer Support. In addition, your modem CD includes a list of Frequently Asked Questions (FAQs). Plug and Play Setup Problems with Windows Under some circumstances, the Plug and Play setup under Windows may not resolve all installation pr oblems. Th[...]

23 documentation or call your computer’s manufacturer to get instructions on how to disable the built-in modem. Problem: The softw are cannot find the modem and the modem does not respond to AT commands. (The follow ing comment applies to many other problems as w ell.) Solution : The most common problem with modems is that the communications soft[...]

24 If you typed a command but did not receive an OK response from your modem, the E0 and Q1 commands may be in effect, disabling echo and responses. Verify this with the &V command. To enable echo and responses, type ATE1Q0 and press Enter . Problem : The modem speaker volume is too low or too high. Solution: Your modem has a small speaker on b[...]

25 pulse dialing, the line may not be able to accept tone-dialed calls. Select Pulse dialing in your software, or make sure the software dialing prefix is ATDP (for pulse dialing). Make sure your communications software and modem are configured for the same COM port. Make sure your modem has hung up from the previous call. Select Hang Up in your so[...]

26 Notes: Some software allows these commands to be added to the list of dial prefixes or the initialization string. When the protocol is forced, the modem will not attempt to connect at other protocols if it cannot connec t at the forced protocol. It will try to connect at the fastest speed ava ilable within the forced protocol. There are other co[...]

27 number you are calling. If you still have a V.92 problem, you may want to modify your Internet Connection string in Windows: On your desktop, double-click the My Computer icon, and then double-click Dial-up Netw orking . Right-click the existing Internet Connection that you wish to modify and select Properties . Click General | Configure | Conne[...]

28 Problem: Modem-on-Hold is not w orking. Solution: You may have disabled Call Waiting in your dial up networking settings. For example, in the US, if you included *70, in your phone number to dial, you have disabled Call Waiting. Your ISP may not support V.92. Check with your ISP. Confirm that you have established a V.92 connection. Modem-on-Hold[...]

29 (including the comma) in the U.S., or by selecting it as a prefix in the software’s dialing directory. Depending on your service, you may not be able to disable Call Waiting for incoming calls. If your incoming data calls are frequently disrupted by Call Waiting, you should consider dropping the service or installing a separate phone line with[...]

30 Problem: You encounter communications problems w ith your modem. Solution: Check that your communications software has been set up properly. Recheck the initialization string and dial string specified in your software manual. Memory-resident programs can cause a variety of problems. Try starting up your computer without them. Programs that can c[...]

31 Appendix A : R emoving an Internal Modem If you are replacing an external modem or if your computer does not have an internal modem installed, you do not need this section. 1 Before you take out the modem, you must inform Windows that you are going to remove it. Follow these steps: Windows Vista, XP and 2000: Open Control Panel and select Phone [...]

32 Appendix B: R egulatory Information U.S. FCC Part 68 Statement This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. The unit bears a label on the back which contains among other information a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone co[...]

33 sending the message and the telephone num ber of the sending machine or of such business, other entity, or individual. The telephone number provided may not be a 900 number or any other number for which charges exceed local or long distance transmission charges. Telephone facsimile machines manufactured on and after December 20, 1992, must clear[...]

34 Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. US FCC Part 15 Emissions Statement This equipment has been tested and found to comply w ith the limits for a Class B digital device, pursuant to par t 15 of the FCC Rules. These limits are designed to provide reasonable prot [...]

35 Declaration of Conformity Declaration of Conformity Overensstemmelseserklæring Déclaration de conformité Conf ormiteitsverklaring van de EU Konformitätserklärung Δήλωση Συμμόρφωσης Dichiarazione di conformità Deklaracja zgodno ś ci Declaração de Conformidade Declaración de conformidad Konformitetsdeklaration Cam k ế [...]

1667-A 27460 ©2007 Appendix C : R eference Information We recommend that you take a few moments to fill in the following information for your future reference. In the event you need to call Technical Support or Customer Service, you will need the information below. Modem Model _______________________ (located on the box) Serial Number ____________[...]