Mitel 8660 manuale d’uso

MITEL 8560/8660 Phone User Guide[...]

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Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 8560/8660 Phone Quick Reference Guide This guide provide s information for frequently used features. For more information about these and other features, refer to the user g uide. For voice mail information, refer to the voice mail user guide for your system. Feature Buttons Most of t[...]

Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 Answering Calls Lift the handset, or press (S pe aker) to answer a call while using a hea dset or to answer a call in Handsfree Mode. Placing Emergency Calls Dial the emergency numbe r (91 1 U.S. or 999/1 12 Europe). The system immediately places the emergency call as soon as you dial t[...]

Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page i Notice This guide is rel eased by Mitel Networks Corp oration an d provides information neces sa ry to use 8560/8660 Phones. The guide contents, which refl ect current Mitel standards , are subject to revision or change without notice. Some features or applications mention ed m[...]

Page ii Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Import ant Safety Instructions and Precautions Remember the following safety guideli nes when using the phone. Programming Emergency Numbers Make sure to do the following when programming emergency numbers and/or ma king test calls to emergency numbers: • Remain on the line [...]

Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page iii Power Requirement s The IP phone requires any one of the fo llowing power supplies: • Inter-T el Power Suppl y Unit, part number 806.1 1 14 or 806.1 1 17 (Europ e), or Mitel Universal Power Supply Unit, part number 828.1766 • Red Hawk Single Port PowerSen se TM , Part Num[...]

Page iv Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Phone Usage This equipment is not for connectio n to the telephone network or public coin phone service. It is only for use when connected to Mitel systems. WA R N I N G When using your phone equipment, basic safety preca utions should always be followed to reduce the risk of [...]

Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page v Notice to Canadian Customers The Class B digital apparatus complies with Canadian ICES-003. Notice to U.S. Customers This equipment has been tested and found to comply with the lim its for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed[...]

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Content s Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page vii Contents Getting St arted 1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About Y our Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Content s Page viii Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Answering and Placing Calls 17 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Answering Waiting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Content s Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page ix Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Manual Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Content s Page x Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Hunt Group s 47 UCD and ACD Hunt G roup s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Logging in to ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 1 Getting S t arte d Getting Star ted Wel c o m e The instructions in this guide are for usi ng your 8560 T elep hone or 8660 IP Phone. The Quick Reference Guide located at the beg inn ing of this user gu ide is an overview of frequently used features. Y our ph one should be powe[...]

Getting Started Page 2 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Feature Descriptions The following sections descri be default configurations. Y our phone may be programme d differently . Contact your system administrator fo r more information. See “Ab out Y our Phone” on pag e 1 for phone feature locati ons. Handset The [...]

Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 3 Getting S t arte d Message Indicator Lamp The Message Indicato r lamp flashes or stays lit to indicate call, message, and feature activity . See “Using Messages” on page 41 . Message Indicator lamp signals are described in th e fol lowing table. Menu Buttons The phone has e[...]

Getting Started Page 4 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Feature Buttons Feature buttons provide quick access to commonly used fe atures. See the following table for descriptions. Button Action (S pecial) Activates features while on active calls. Depending on how your system is configured, you may need to press this b[...]

Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 5 Getting S t arte d Phone Connectors The phone connectors include: • Headset port: Connects to a headset. • Handset port: Connect s to a handset. • 24 V Power port: Connects to a 24VDC external power supply (8660 IP Phones only). • Personal Computer (PC) Ports 1-3: Conne[...]

Getting Started Page 6 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 IP Phone Exceptions The 8660 IP phone looks and functions almost identica lly to the 85 60 T elephon e, with the following exceptions: • The 8660 IP Phone has additional ports on the back that are used for Internet and power connections (see “ Phone C onnect[...]

Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 7 Getting S t arte d Headset Instructions When using a headset, press (S peaker) to conne ct to or disconnect from calls. If you have both a headset and a hand set co nnected to your phone and you are usi ng the headset, you can q uickly transfer audio to the han dset by lifting [...]

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Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 9 Personalizing Y our Phone Personalizing Y our Phone This chapter describes fea tures you can use to personalize your phone. Adjusting the V iewing Angle Y ou can tilt the phone stand for a better view of the buttons and display . T o adjust the viewing angle: 1. Position the bo[...]

Personalizing Y our Phone Page 10 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Adjusting the Display Contrast Y ou can adjust the disp lay Contrast setting. T o adjust the Contra st setting: 1. While the handset is on-hook, dial 303 . 2. Do one of the following: • Press (Up) or (Down) to adjust th e co ntrast. • Press a numb[...]

Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 1 1 Personalizing Y our Phone Using Programmable Buttons For quick access, you can assign feature codes, extensions, spee d-dial numbers, trunks, or other resources to your programmable buttons. Y ou can then press the pr ogrammed butto ns to activate features or place calls. See[...]

Personalizing Y our Phone Page 12 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Default Access Codes The following are default system access codes. If your syst em uses different codes, record the codes in the “New Code” column for reference. Out side Line Access Codes Extension Numbers Code T ype Code New Code Emergency Call[...]

Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 13 Personalizing Y our Phone Default Feature Codes The following table lists default feature codes. 2 If your system administr ator changes any of the default codes, you ca n rec ord the new code s for reference in the “New Code” column. T o delete the c haracters entered: Pr[...]

Personalizing Y our Phone Page 14 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Do-Not-Disturb – On and Off 43 372 Do-Not-Disturb – Override 43 373 Group Listen 36 312 Handsfree – On and Off 27 319 Headset – Off 7 316 Headset – On 7 315 Headset – On and Off 7 317 Hold – Individual 28 336 Hold – System 28 335 Hookf[...]

Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 15 Personalizing Y our Phone Programming Programmable Buttons Programmable buttons provide one-button access to extensio ns, trunks, features, or other resources. Each button has a Line S tatus Indi cator that works the same way as those on the associated telephone. T o program a[...]

Personalizing Y our Phone Page 16 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 V iewing Button Assignment s Y ou can vie w programmable button (key) fea ture assignments. T o view button ass ignment s: 1. With the handset on-hook, dial 396 . PRESS THE KEY T O REVIEW appears. 2. Press any of the buttons to show the assignment. 3.[...]

Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 17 Answering and Placing Calls Answering and Placing Calls The following instructi ons describe how to answ er and place inte rnal and external ca lls and how to use related features. Answering Calls Y our phone may be preset to automatically answer incoming internal calls in Han[...]

Answering and Placing Calls Page 18 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Using Automatic Call Access Automatic Call Access connects you to incoming internal or external calls when you pick up the handset or press (S peaker). W hen Automatic Call Access is turned off, you must press the flashing IC or CALL button to answe[...]

Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 19 Answering and Placing Calls Placing Calls The following instructions descri be how to place calls and related features. Placing Emergency Calls Dial the emergency numbe r (91 1 U.S. or 999/1 12 Europe). The system immediately places the emergency call as soon as you dial the n[...]

Answering and Placing Calls Page 20 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Off-Hook V oice Announce Off-H ook V oice Announc e 2 allows you to talk to the phone user on his or her handsfree speakerphone, even th ough the user a lready has a call in progress on the handset. T o use Off-Hook V oice Announce: Do not hang up. [...]

Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 21 Answering and Placing Calls Using Sp eed Dial Y ou can u se speed dial to quickly dial store d phone numbers. S peed-dial numbers are either stored in the system (System S peed Dial) or in your phone (S tation S peed Dial). Using System S peed Dial Y our system admi nistrator [...]

Answering and Placing Calls Page 22 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Using the Dialp ad Buttons to Enter Characters Y ou can use the dialp ad buttons to en te r te xt or numbers for features such as S tation S peed Dial (see “Dialing S tation Sp eed-Dial Numbers” on page 23 ) and Do-Not-Disturb (see “Using Do-N[...]

Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 23 Answering and Placing Calls Dialing St ation Speed-Dial Numbers T o dial a St ation Speed-Dial number: Do one of the following: • Dial 382 , and then enter the S tation S peed-Dial location number ( 0 to 9 ). The system dials the number . • Press (Up) or (Down) to scroll t[...]

Answering and Placing Calls Page 24 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Using the Directory Y ou can use the Directory to find internal or external contacts or find and activate system features. The directory uses Intelligent Directory S earch (ID S), which is similar to the “text on 9 keys” (T9) predictive sea rch [...]

Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 25 Answering and Placing Calls T o search for a directory name or feature : 1. Dial 307 , and then press one of the following: • 1 for the IC directory . • 2 for the Outs ide directory . • 3 for the Feature directory . • The Directory menu button ( IC , OUTSI DE , or FEA [...]

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Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 27 Call Features Call Features The following sections descri be call-re lated features. Using Handsfree Mode Y ou can u se Handsfree Mode to activate the speakerphone. T o use Handsf r e e Mod e: With the handset on-hook, dial 319 . HANDSFREE MODE ON appears on the display . Dial[...]

Call Features Page 28 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Placing Calls On Hold Y ou can place calls on either Individ ual Hold or System Hold. • Individu al Hold : Places an internal or external call on hold at your phone. • System Hold : Places an external call on hold in the system. Y ou can then pi ck up the cal[...]

Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 29 Call Features T ransferring Calls Y ou can transfer calls to other extensions or external numbers. Y ou can also transfer conference calls. See “Transferring a Conference” on pag e 34 for more information. T ransferring Calls to Other Extensions T o transfer a call to anot[...]

Call Features Page 30 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 V iewing Y our System Information If you are on a call, you can temporarily view your user information (your user name and your extension number) an d the date and time. T o display your user i nformation a nd the date and time: Press (S pecial), and then dial 30[...]

Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 31 Call Features Forwarding Calls Y ou can u se Manual Call Fo rwarding or System Forwarding to forward calls. Manual Call Forwarding Y ou can use Manual Call Forwarding to send inco ming calls to another extension or exte rnal number . The following table describes Manual Call F[...]

Call Features Page 32 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Using Personal Call Routing When you enable Personal Call Routing on your phone, yo ur incoming ca lls are automatically routed to one or more preprogrammed associat ed destinations accordi ng to the routing steps programmed for you. T ypi cally , your desk p hon[...]

Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 33 Call Features When you enable Personal Call Routing, you r in co ming calls are routed as specified by the routing type programmed for you by your system administrator . The table below provides descriptions for the defau lt routi ng types. Check with your system administrator[...]

Call Features Page 34 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Placing Conference Calls Y ou can place a conference ca ll with up to three inte rnal or external parties, for a total of four parties, including yourself. T o place a conference call: 1. While on the first call, press the CNF button to plac e th e call on hold. [...]

Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 35 Call Features Dropping Out of a Conference Y ou can drop out of a conference and return to the conference later . T o drop out of a conference : Press the CNF button or (Hold), and then hang up. ENTER EXTENSION NUMBER appears. This removes you from the conferen ce but leaves t[...]

Call Features Page 36 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Using Group Listen Y ou can use Group Listen to activate the speaker w hile you use the handset or headset to continue speaking. This allows other people to hear the other party on t he call while the other party can only hear you (through the handset microphone)[...]

Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 37 Call Features Using Secondary Extension Buttons Y ou can u se programmable buttons as Secondary Extension buttons. 4 Secondary Extension buttons are assigned to other extensions in the system (p rimary extensions). Because Secondary Extension buttons are programmed by the syst[...]

Call Features Page 38 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Using Remote Programming to Change the Password Y ou can use Remote Programming to chang e the station (phone) password. T o use Remote Programming to chang e the station password: 1. Do one of the following: • Call your DISA number (provided by your system adm[...]

Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 39 Call Features Using Remote Programming to Forward Calls See “Manual Call Forwarding” on page 31 for more information ab out Manual Call Forwarding. T o use Remote Programming to tu rn on Manual Cal l Forwarding: 1. Do one of the following: • Call your DISA number (provid[...]

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Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 41 Messages Messages The following sections describe how to use system messaging featur es, including: • Inter -st ation mess ages : Inter-station messages are alert s sent to your phone by other internal parties, notifying you to contact the p arty who left the message. The Me[...]

Messages Page 42 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 V iewing and Responding to Messages When you have new messages, the MSG button and Message Indicator lamp are lit. The display shows the number of new messages. The display shows new messages as follows: • Inter-station messages sent by other inter nal parties are i[...]

Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 43 Messages Using Do-Not-Disturb Y ou can u se Do-Not-Disturb (DND) to stop calls an d pages to your extension. When activated, internal calling parties see your selected DND message. DND does not block queue callba cks, recalls, and incoming external calls. The following table s[...]

Messages Page 44 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Using Reminder Messages Y ou can use Reminder messages to alert you at a selected time, up to 24 hours in advance. At the selected time, the Reminde r message signals you w ith eight short tones and your display shows the message, even if you are on a ca ll. The follo[...]

Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 45 Messages Paging Other System Users Y ou can place page announcements through phone speakers or external speakers (if applicable). Y our system may u se page zones to prevent announcements from transmitting through every phone in the system. Each page zone contains a different [...]

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Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 47 Hunt Group s Hunt Groups This chapter describes Hu nt Groups an d how to use Hunt Group fea tu r es. UCD and ACD Hunt Group s Hunt groups are groups of internal partie s (agents) who share a common (hunt grou p) extension number . Calls can either be placed to the hunt group ([...]

Hunt Group s Page 48 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Logging out of ACD Hunt Group s Y ou can log out of all ACD hunt groups at once or log out of each hunt group one at a time. T o log out of one or more ACD hunt group: Do one of the following: • Dial 328 to log out of all of your ACD h unt group s. The display s[...]

Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 49 Hunt Group s Diverting Hunt Group Calls Y ou can tempo rarily divert hunt group calls, p r eventing hunt group calls to your extension. T o divert hunt group calls: Dial 324 to divert calls. The display shows the feature state DIVERT HUNT GROUP CALLS. Dial 324 again to program[...]

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Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 51 T roubleshooting Troubleshooting The following sections can help you solve pro ble ms that you ma y be experiencing with your phone. T roubleshooting to pics include: • Cont act Information : Information about system administrator contacts. • Error Messages : Error message[...]

T roubleshooting Page 52 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 T roubleshooting Tip s The following table includes troubleshooting tips for p hone and system features. NOTE Y ou ca n often corre ct problems that you may be experiencing by re setting the phone to the default settings. See “Resetting the Phon e to the Def[...]

Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 53 T roubleshooting When I try to use the Per sonal Call Routing – Handoff feature ( 388 ), the display shows NO CALL TO HANDOFF . The NO CALL TO HANDOFF display indicates that the call cannot be handed off because one of the follo wing may have occurred: • Y ou tried to use [...]

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Index Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 55 A Abbreviations 2 About Your Phone 1 Account Codes, using 25 ACD Hunt Group Wrap-up Timer, stopping 48 ACD Hunt Groups logging in 47 logging out 48 Agent Help accepting or rejecting 49 requesting 48 Agent Help Calls, accepting or rejecting 49 Agent Help, requesting 48 Ag[...]

Index Page 56 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 D Default access codes 12 feature codes 13 settings, returning the phone to 16 system access cod es 12 Dialpad buttons 3 characters, entering 22 Dialpad Buttons to Enter Characters, using 22 Direct Station Selection/Busy Lamp Field (DSS/BLF) Unit 11, 15 Direct Station Se[...]

Index Page 57 Mitel ® Model 8560/8660 User Guide – Issue 13, September 2009 M Manual Call Forwarding 31 Members, hunt group 47 Menu Buttons 3 Message Indicator Lamp 3 Messages canceling 42 deleting 42 Do-Not-Disturb 43 error 51 leaving 41 Messages voice, listening to 42 pages 45 Reminder 44 using 41 viewing 42 viewing and responding 42 Messages [...]

Index Page 58 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Ring Intercom Always, using 27 Ring Message Indicator 3 Ring Tone changing 9 selecting 9 S Secondary Extension Buttons, using 37 Settings, returning to default 16 Signals, phone 6 Silent Messages canceling 42 deleting 42 leaving 41 Speaker 3 Speaker, external 3 Speakerph[...]

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Part No. 550.81 13 Issue 13, September 2009 A661/9224A[...]