Compaq M100 manuale d’uso

Omvia Media Server M100 Installation Guid e 60001024 — Third Ed ition[...]

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Omvi a Media Serve r M100 Installa tion Guide Document No. 60001 024 Third Edition[...]

ã Copyr ight 2002 I ntervoic e, Inc. All ri ghts reserve d. T rademar ks of Intervoi ce, Inc. and/ or its affiliates: Names and marks for products pro vided by th e Company’s supp liers ar e used herei n for ide ntificat ion purpose s and may be trade marks of their r especti ve companies. Windows NT and W indows 20 00 are r egister ed tradem ar[...]

Documenta tion Comment For m Our goal is to provid e accurate and effi cient infor mation to our custom ers. Pleas e comple te this form to h elp us i mprove t he quality and usa bilit y of this product docume ntation. • List th e docu ment y ou used by name, number , and ed ition. ________ ______ __________ ______ _______ _________ _______ _____[...]

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DISCLAIMER An Om via Me dia Ser ver sho uld be configur ed so lely for u se as a voice -enabled inform ation solut ion, and its cap abiliti es should not be used fo r any other purp ose (for exampl e, as a domai n contro ller). Without l imiting any oth er warr anty p rovision s to whic h the part ies have a greed, I nter voic e, Inc. does no t war[...]

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60001024 , Third Edition Table of Contents i T able of C ontent s List of Figures iii About This Document v Purpose and Audience .......................................................................... v Chapters ............................................................................................... vi Intervoice Documentation ...........[...]

ii Omvia M edia Ser ver M1 00 Inst allation Guide 6000102 4, Thir d Edition Installing the Omvia Media S erver M1 10 2-1 About the M1 10 ................................................................................. 2-2 Environmental Requirements ...................................................... 2-3 Specifications ..........................[...]

60001 024, Third Edition List of F igures iii List of Figures Figure 1- 1. Omvia Media Server Internal Modules Ove rview ...... 1-3 Figure 1-2. Omvia Media Server within the Inter voice IQ Environment .......................................................... 1-4 Figure 1-3. Omvia Media Server within the Inter voice J2EE Environment ...............[...]

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60001 024, Third Ed ition About Th is Docum ent v About This Document Purpos e and Audi ence The Omvia Media Server M100 Installation Guide explains how to install the M110 (previously known as the 1U Feature Server) in an Omvia Media Server Rack 100 (previously known as the Optima 5U rack) and how to install the M130 in a n Omvia Media Server Rac [...]

vi Omvia Med ia Server M100 Ins tallati on Guide 6000102 4, Thir d Edition Chapters This document contains the chapters briefly described below. For a list of related documents, see page x . Chapt er 1 — Ov ervie w Describes the Omvia Media Ser ver and the different models of the Omvia Media Server M100. Chapt er 2 — Installing the Om via Med i[...]

60001 024, Third Ed ition About Th is Docum ent vii Intervoice Document ation Intervoice provides its standard product documentation online on the Intervoice Web site, on the product GUI Help menu, as we ll as on the product CD-ROMs. The online Core Product Documentation Guide , document number 60000021, includes descriptions of all available docum[...]

viii Omvia Media Serv er M100 Install ation Guid e 6000102 4, Thir d Edition Document ation Access Intervoice provides its standard product documentation in these online locations: • W eb Site • Product CD-ROMs • Hard Copy We b Site Entire Document ation Set Intervoice provides an online source of its documenta tion through the company Web si[...]

60001 024, Third Ed ition About T his Docu ment ix Hard Copy Document s Because Intervoice primarily provides its product information as online documents on the Web and CD-ROM, only a limited number of documents are available as hard copy for shipments. These include product quick refere nce cards for hardwa re, system installation, as well as vend[...]

x Omvia Med ia Serv er M10 0 Instal lati on Guide 6000102 4, Thir d Edition Related Intervoice Document s The following documents contain useful information about your product. The documents are listed in functional order. Omvia M edia Ser ver Rack Sit e Prepa ratio n Guide – Doc Number 6000 0834 Explains how to prepare the site before installing[...]

60001 024, Third Ed ition About T his Docu ment xi Related V endor Document ation The following documents contain useful information about the Omvia Media Server M110. These documents are available on th e Dell Product Documentation CD-ROM shipped with the product. D e l lP o w e r E d g e1 6 5 0U s e r ’ sG u i d e Describes the specifications a[...]

xii Omvia M edia Ser ver M1 00 Insta llati on Guid e 6000102 4, Thir d Edition Conventions This document uses the following keyboard, command prompt, and menu conventions: Information Symbol s Intervoice documents use the following symbols to help you quickly identify the type of information contained in a note box: Example Instruct s you to... <[...]

60001 024, Third Ed ition About T his Docu ment xiii T echnical Support Intervoice wants its customers to be satisfied with its products. To obtain customer support, contact RealCare at (800) 955-4688 or (972) 454-8130.[...]

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60001 024, Third Ed ition 1-1 1 Overview The Omvia Media Server M100 Installation Guide explains how to install the M110 (previously known as the 1U Feature Server) in an Omvia Media Server Rack 100 (pr eviously known as the Optima 5U rack) and how to insta ll the M130 in an Omvia Medi a Server Rack 500. It also specifies where to locate additional[...]

1-2 Omvia Med ia Server M 100 Installa tion Guide 6000102 4, Thir d Edition Summary of Chang es The major revisions to this document are summarized below: • Added an overview chapter about the function of the Omvia Media Server . • Added installation a nd reference information f or the Omvia Me dia Server M130 (Compaq ProLiant DL 320 Server) .[...]

60001 024, Third Edition Overvie w 1-3 Omvi a Medi a Serve r Overv iew Omvia Media Server Overview The Omvia Media S erver is a full-featured media server with a robust speech integration platform and telephony engine designed to support industry standards for the deployment of integr ated voice and web self- service applications. This server inter[...]

1-4 Omvia Med ia Server M 100 Installa tion Guide 6000102 4, Thir d Edition Intervoice I Q Environment Overview Figure 1-2. Omvia Media Server within the Interv oice IQ Environment Te leph one Network Voice hardware, ASR, TT S are all integrated into I VR (may be multiple servers) Call flow/UI, com pany’s business l ogic, voice files res ide on I[...]

60001 024, Thi rd Editi on Overview 1-5 Omvi a Medi a Serve r Overv iew Intervoice J2EE Environment Overvi ew Figure 1-3. Omvia Media Server within the Intervo ice J2EE Environment Databas e Call Center/ Customer Service Age nts Ent erprise Application Softwar e Application Server Int er net PSTN / Wirele ss Call flow/UI, company ’s business logi[...]

1-6 Omvia Med ia Server M 100 Installa tion Guide 6000102 4, Thir d Edition Omvia Media Serve r M100 Platforms The Omvia Media Server M100 is an economical, 1U rack-mounted server capable of suppor ting many of Intervoice’s server-de pendent features. The Omvia Media Server M100 pro vides the service functionality for Omvia Media Server feature s[...]

60001 024, Thi rd Editi on 2- 1 2 Inst alling the O mvia Media Serve r M1 10 This chapter explains how to install the Omvia Media Server M110 in an Omvia Media Server Rack 100. In thi s chap ter ... ▼ About the M1 10, 2-2 ▼ Insta llation Checklist, 2-4 ▼ Unp acking t he M1 10, 2-5 ▼ Inst alling the M1 10, 2-6[...]

2-2 Omvia Med ia Server M 100 Installa tion Guide 6000102 4, Thir d Edition About the M1 10 The Omvia Media Server M110 (shown below) can be install ed in a standard Omvia Media Server Rack 100 or in an Omvia Me dia Server Zone 4 Compliant Rack 100. The Omvia Media Server M110 includes: • 1.26 GHz CPU • 1 GB RAM (with optional upgrade to 2 GB) [...]

60001 024, Thi rd Editi on Instal ling th e Omvi a Media S erver M 110 2-3 About t he M110 Environment al Requirement s To operate the syste m efficiently a nd safely, instal l and maintain the Omvia Media Server M110 in a room with the appropriate temper ature and humidity. The recommended loc ation for the system is an office environment with low[...]

2-4 Omvia Med ia Server M 100 Installa tion Guide 6000102 4, Thir d Edition Inst allation Check list The following checklist provides ge neral guidelines f or installing the Omvia Media Server M110: Omvia Media Ser ver M1 10 Inst allation Check list Unpacking the M1 10 (refer to page 2-5 ) ❏ V erify all equipment ordered has been received. ❏ Re[...]

60001 024, Thi rd Editi on Instal ling th e Omvi a Media S erver M 110 2-5 Unpacki ng the M 110 Unp acking the M1 10 To unpack the M110, follow these steps: 1 Open the box using the label guide “This side up,” and remove the M1 10. 2 Ensure that the e quipment was not damaged during shipping. If it is damaged, contact the shipping company and a[...]

2-6 Omvia Med ia Server M 100 Installa tion Guide 6000102 4, Thir d Edition Inst alling the M1 10 This topic explains how to install the Omvia Media Server M110. Note The cable management baskets supplied with the M110 are not used. For more i nformati on about M1 10 c onnectio ns, LED indic ators, SCSI drive i nstallation , specific ations, s yste[...]

60001 024, Thi rd Editi on Instal ling th e Omvi a Media S erver M 110 2-7 Installi ng the M 110 Mounting the Slide Rails To mount the slide rails on the Omvia Media Server Rack 100, follow these steps: 1 Find the location on the mounting rail where the M110 is to be installed. 2 Install the cage nuts as follows: a On the front of the R ack 100, in[...]

2-8 Omvia Med ia Server M 100 Installa tion Guide 6000102 4, Thir d Edition a On the front the rack, install the top and bottom screws. b On the back of the Rack 100, install the three screws. Top screw Bottom screw Screws[...]

60001 024, Thi rd Editi on Instal ling th e Omvi a Media S erver M 110 2-9 Installi ng the M 110 4 Attach the inner slide rails to each side of the M1 10 by pulling and then releasing the la tch. (The rails are spring loaded.) Latch[...]

2-10 Omvia Med ia Server M100 Instal lation Guid e 6000102 4, Third E dition Inst alling the M1 10 in the Rack 100 To install the M110 in the Omvia Media Server Rack 100, f ollow these steps: 1 Insert the M1 10 into the slide rails. 2 Slide the M1 10 all the way into the rac k. 3 T ighten the thumb screws on either side of the M1 10. Slide Rails Th[...]

60001 024, Third Ed ition Insta lling the Omv ia Media Serv er M110 2-11 Installi ng the M 110 Routing and Conn ecting the System Cables To install the system cables, follow these steps: 1 Connect the power , keyboa rd, video, and Ethernet cables. Figure 2-2. Omvia Media Server M1 10 Connections 2 T ie the cables and atta ch them to the mounting ra[...]

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60001 024, Thi rd Editi on 3- 1 3 Inst alling the O mvia Media Serve r M130 This chapter explains how to install the Omvia Media Server M130 in an Omvia Media Server Rack 500. In thi s chap ter ... ▼ Abou t the M 130 , 3-2 ▼ Insta llation Checklist, 3-4 ▼ Unpacking the M1 30, 3-5 ▼ Inst alling the M1 30, 3-6[...]

3-2 Omvia Med ia Server M 100 Installa tion Guide 6000102 4, Thir d Edition About the M130 The Omvia Media Server M130 (shown below) is installed in an Omvia Media Server Rack 500 (Compaq 10000 Series Model 10642). Figure 3-1. Omvia Media Server M130 The Omvia Media Server M130 includes: • 1.26 GHz CPU • 1 G RAM (with optional upgrade to 2 G) ?[...]

60001 024, Thi rd Editi on Instal ling th e Omvi a Media S erver M 130 3-3 About t he M130 Environment al Requirement s To operate the syste m efficiently a nd safely, instal l and maintain the Omvia Media Server M130 in a room with the appropriate temper ature and humidity. The recommended loc ation for the system is an office environment with low[...]

3-4 Omvia Med ia Server M 100 Installa tion Guide 6000102 4, Thir d Edition Inst allation Check list The following checklist provides ge neral guidelines f or installing the Omvia Media Server M130: Omvia Media Ser ver M130 Inst allation Check list Unpackin g the M130 (refer t o page 3-5 ) ❏ V erify all equipment ordered has been received. ❏ Re[...]

60001 024, Thi rd Editi on Instal ling th e Omvi a Media S erver M 130 3-5 Unpacki ng the M 130 Unp acking the M130 To unpack the M130, follow these steps: 1 Open the box using the label guide “This side up,” and remove the M130. 2 Ensure that the e quipment was not damaged during shipping. If it is damaged, contact the shipping company and an [...]

3-6 Omvia Med ia Server M 100 Installa tion Guide 6000102 4, Thir d Edition Inst alling the M130 This topic explains how to install the Omvia Media Server M130. To install the M130, follow the steps below and refer to the Compaq documentation. 1 Mount the slide rails. 2 Install the M130 in the Rack 500. 3 Route and connect the system cables. T o in[...]

60001 024, Thi rd Editi on Omvia Med ia Serv er M10 0 Instal lati on Guide Gl ossary-1 Glossary Omvi a Media Serv er A full-featured media server with a robust speech integra tion platform and telephony engine designed to support industry standards for the deployment of integr ated voice and web self-service applications. This server interfac e ext[...]

Glossary- 2 Omvia M edia Serv er M10 0 Install ation Guide 60001024, Thir d Edition Omvia Me dia Serv er Rack 50 0 An Intervoice mult iple-applica tion platform for automated c all handling applications and advanced services (Compaq 10000 Series Model 10642 Rack). The rack platform can contain a c ombination of Omvia Media Server components such as[...]

60001024, Th ird Edi tion Inde x-1 Index A application server 1-3 audience for this document v C cables, routing and connecting 2-11 caution note xii checklists Omvia Media Server M110 installation 2-4 Omvia Media Server M130 installation 3-4 conventions used in this document xii customer support xiii D docum ent refere nce xii documentation access[...]

Index-2 Om via Medi a Serve r M10 0 Install ation Gui de 60001024, Third Editi on O Omv ia Media S erver defined Glossary-1 overview 1-3 Omvia Media Server M100 defined Glossary-1 models 1-6 Omvia Media Server M110 additional documentation 2-6 defined Glossary-1 installation checkli st 2-4 specificat ions 2-2 Omvia Media Server M130 additional docu[...]