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Avaya one-X™ Mobile User Guide for iPhone 18-602788EN-GB Issue 1 February 2008[...]

© 2008 A vaya Inc. All Right s Reserved. Notice While reasonable ef forts were made to ensure that the information in this document was complete and accurate at the time of printi ng, Avaya Inc. ca n assume no liability for any errors. Chan ges and corrections to the information in this document may be incorporated in futur e releases. For full su[...]

Avaya one-X™ Mobile User Guid e for iPhone February 2008 3 Initial Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Set up your account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Contents 4 Avaya one-X™ Mobile User Guide for iPho ne February 2008 Using the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Vie w the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Delete a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Avaya one-X™ Mobile User Guid e for iPhone February 2008 5 Initial Setup From your iPhone, you use the Safari web br owser to access the A vaya one-X™ Mobile application that resides on your corporate server . Before you can use the Avaya one-X Mobile application, you must set up your account. T his chapter provides the procedure to set up your[...]

Initial Setup 6 Avaya one-X™ Mobile User Guide for iPho ne February 2008 ● your Unity Connections username and p assword (required only if your corporate voicemail system uses Unity Connections) ● your Avaya Modular Messaging mailbox p assword (required only if your corporate voicemail system uses Ava ya Modular Messaging) ● phone number of[...]

Log in for first-time use Avaya one-X™ Mobile User Guid e for iPhone February 2008 7 Log in for first-time use The first time you use the Av aya one-X Mobile appl ication on your iPhone, you must lo g in with your corporate computer username and p assword. Note: Note: Before you can log in to the A vaya one-X Mobile application on your iPhone, yo[...]

Initial Setup 8 Avaya one-X™ Mobile User Guide for iPho ne February 2008 Create a bookmark Y ou can create a bookmark or a web clip bookmark icon for the A vaya one-X Mobile web page so you can quickly navigate to it the next time without having to typ e the address. The web clip bookmark icon adds an A vaya one-X Mobile icon on the iPhone home s[...]

Avaya one-X™ Mobile User Guid e for iPhone February 2008 9 Getting S t arted Avaya one-X Mobile equips your iPh one with access to your company’ s phone system. Regardless of your work location, you can receive and make calls to and from your office phone number , review voicemail messages in any order , look up information in your compa ny’s[...]

Getting St arted 10 Avaya one-X™ Mobile User Guide for iPhone February 2008 ● Send Calls — The Send Calls fe ature routes all calls coming into your work number to one or more phones of your ch oice. With this feature, you need only one work p hone number—rather than a home nu mber , office number and hotel number while on business trips—[...]

About Avaya o ne-X Mobile Web Avaya one-X™ Mobile User Guid e for iPhone February 2008 11 About A vaya one-X Mobile W eb Avaya one-X Mobile Web extends the features of Avaya one-X Mobile by t aking advantage of the larger computer screens and faster network connections available with laptop computers and desktop computers. Changes you make to se [...]

Getting St arted 12 Avaya one-X™ Mobile User Guide for iPhone February 2008 Access the Application T o access the Ava ya one-X Mobile application, do one of the following: ● T o open the application using the web p age bookmark: 1. Open the Safari web browser on your iPhone. The last web page you viewed appears. 2. T ap the bookmark icon at the[...]

Access the Applicat ion Avaya one-X™ Mobile User Guid e for iPhone February 2008 13 About the A vaya one-X Mobile Home screen The Home screen shows: ● Logout button — logs you out of the Avaya one-X Mobile a pplication. The next time you access the application, you will be pro mpted for your corporate computer username and pas s wo r d. ● C[...]

Getting St arted 14 Avaya one-X™ Mobile User Guide for iPhone February 2008[...]

Avaya one-X™ Mobile User Guid e for iPhone February 2008 15 Making Calls Using the Call Back Feature When you make a call from yo ur iPhone using the A vaya one-X Mobile application, instead of placing the call through the mobile carrier , you use the Avaya on e-X Mobile Call Back feature. The Call Back feature uses your of fice phone system (or [...]

Making Calls Using th e Call Back Feature 16 Avaya one-X™ Mobile User Guide for iPhone February 2008 Overview of the A vaya one-X Mobile Call Back Feature Step 1: Enter or select t he number you want to call, and then select Call Back . This tells your corporate telephone system (or PBX) to initiate the call. (Y ou can select Call Back from multi[...]

Make a call from the Home screen Avaya one-X™ Mobile User Guid e for iPhone February 2008 17 Make a call from the Home screen When you make a call from the Home screen , you enter the number you want to call. This is different from ma king a call from your Call Log, Phonebook, Corporate Directory or V oicemail, where the number you are ca lling i[...]

Making Calls Using th e Call Back Feature 18 Avaya one-X™ Mobile User Guide for iPhone February 2008 Note: Note: T o make the call without listening to the message, t ap the name or number to highlight it, and then go to step 5. The standa rd Quicktime player opens and the message plays. 3. T ap Back when you are finished listenin g to the messag[...]

Make a call from your Phonebook Avaya one-X™ Mobile User Guid e for iPhone February 2008 19 7. T ap Call . The call is initiated and the instru ctions screen appears. 8. Answer your phone and t hen press the 5 key , as instructed on the Call Back screen. 9. W ait a moment. Y our office phone system will co nnect you to the number you have calle d[...]

Making Calls Using th e Call Back Feature 20 Avaya one-X™ Mobile User Guide for iPhone February 2008 3. Enter the first few letters of the cont act’ s first or last name. 4. T ap Search . The search result s appear . 5. T ap the name of the person you want to call. The Information screen appears showing t he complete contact record. 6. T ap the[...]

Switch from your iPhone to your offic e phone Avaya one-X™ Mobile User Guid e for iPhone February 2008 21 5. T ap Call Back to return to the Call Back screen. 6. T ap Destination . The Destinations screen appears. 7. T ap Quick Entry . 8. T ap the text field to bring up the keyboard, a nd then enter the Quick Entry number . 9. T ap Done to dismis[...]

Making Calls Using th e Call Back Feature 22 Avaya one-X™ Mobile User Guide for iPhone February 2008 3. Disconnect your iPhone from t he call by pressing the appropriate End Call button on your iPhone. 4. Continue speaking using your of fice phone handset or speaker . Switch from your office phone to your iPhone Avaya one-X Mobile uses Extension [...]

Avaya one-X™ Mobile User Guid e for iPhone February 2008 23 Managing Incoming Calls Using the Send Calls Feature The A vaya one-X Mobile Send Calls feature r outes incoming calls to your office number o ut to one or more phones of your choice. If you ar e unable to answer a work call—re gardless of where it is being sent—the call is automatic[...]

Managing Incoming Calls Using the Send Calls Feature 24 Avaya one-X™ Mobile User Guide for iPhone February 2008 ● Direct to V oicemail — sends all calls directly to your of fice voicemail. No phones will ring. No other Send Calls destinations can be selected when the V oicemail destination is in effect . The V oicemail destination, when se le[...]

Set a Quick Entry nu mb e r to wh ic h ca ll s are rout ed Avaya one-X™ Mobile User Guid e for iPhone February 2008 25 Set a Quick Entry number to which calls are routed Y our Send Calls destinations are created and edited through th e A vaya one-X W e b application. But the Quick Entry feature provided by the A vaya one-X Mobile application allo[...]

Managing Incoming Calls Using the Send Calls Feature 26 Avaya one-X™ Mobile User Guide for iPhone February 2008 2. T ap the tick box for Direct to V oicemail . A tick appears in the Direct to V oicemail tick box. All other destinations are automatically unticked. 3. T ap Home . The Home screen appears. Di rect to V oicemail appears as the Se nd C[...]

Avaya one-X™ Mobile User Guid e for iPhone February 2008 27 Listening to V oicemail Avaya one-X Mobile V isual V oicema il provides many of the best feat ures of e-mail to the review and management of your of fice voicemail. The New V oicemail and Saved V oicemail inboxes display your messages similar to e-mail. Y ou can see which messages are ne[...]

Listening to Voicemail 28 Avaya one-X™ Mobile User Guide for iPhone February 2008 3. Do one of the following: ● T ap to hear the voicemail me ssage again. ● T ap Save V oicemail to move the message to the Saved VM inbox. ● T ap Delete V oicemail to delete the voicemail message from the New V oicema il inbox. ● T ap Save Cont act to save t[...]

Save a voicemail mes sage Avaya one-X™ Mobile User Guid e for iPhone February 2008 29 Save a voicemail message The length of time you can keep saved voicemai l messages is set by your of fice voicemail system. See your system administrator for more information. T o save a voicemail message without listening to it: 1. On the Avaya one -X Mobile Ho[...]

Listening to Voicemail 30 Avaya one-X™ Mobile User Guide for iPhone February 2008 Save a cont act to your Phonebook From your voicemail inbox, you can add the person who lef t you a me ssage to your Phonebook. T o add a conta ct from your new vo icemail inbox to your Phonebook: 1. On the Avaya one -X Mobile Home screen, tap New V oicemail . The N[...]

Avaya one-X™ Mobile User Guid e for iPhone February 2008 31 Using the Call Log The Call Log shows detailed information about call s to and from your work phone number . Icons indicate whether the call was an outgoing or incoming call, a failed call, or wh ether the call has an associated voicemail message. From the Call Log, you can add contact i[...]

Using the Call Log 32 Avaya one-X™ Mobile User Guide for iPhone February 2008 Delete a call T o delete a call from the Call Log: 1. From the A vaya one-X Mobile Home screen, t ap Call Log . The Call Log appears. 2. Scroll to the call you want to delet e. 3. T ap next to the call. The Information screen appears. 4. T ap Delete Call . The call is d[...]

Managing voicemail fro m the Call Log Avaya one-X™ Mobile User Guid e for iPhone February 2008 33 13. T ap Edit to return to the Edit screen. 14. Repeat steps 10 to 13 for each field on the Edit screen you want to co mplete. 15. T o mark this contact as a VIP , in the vip field, t ap the OFF button to turn the VIP st atus to ON . Note: Note: If m[...]

Using the Call Log 34 Avaya one-X™ Mobile User Guide for iPhone February 2008 4. Do one of the following: ● T ap Save V oicemail (new voicemail only) to move the message to the Saved VM inbox. ● T ap Delete V oicemail to delete the voicemail message. ● T ap Delete Call to delete both the call record and voicemail message. Save a voicemail m[...]

Managing voicemail fro m the Call Log Avaya one-X™ Mobile User Guid e for iPhone February 2008 35 4. Do one of the following: ● T ap Delete V oicemail . The voicemail message is deleted and you return to the Home screen. The call record remains in the Call Log, and inste ad of a voicemail icon, an incoming call icon ap pears next to the call. ?[...]

Using the Call Log 36 Avaya one-X™ Mobile User Guide for iPhone February 2008[...]

Avaya one-X™ Mobile User Guid e for iPhone February 2008 37 Using the Phonebook The A vaya one-X Mobile Phonebook p rovides tw o important fea tures to help you manage your work calls. First, you can add cont act s from your company’s Corporate Directory directly into the Phonebook (you can also manually enter cont act information for friends a[...]

Using the Phonebook 38 Avaya one-X™ Mobile User Guide for iPhone February 2008 2. T ap the search field to bring up the ke yboard. 3. Enter the first few letters of the cont act’ s first or last name, depending on how the Sort Order is set. For information about the Sort Order sett ing, see Change the Sort Order setting on page 47. 4. T ap Sear[...]

Delete a Phonebook contact Avaya one-X™ Mobile User Guid e for iPhone February 2008 39 14. T ap Save when finished. The new cont act is added to your Phonebo ok. Delete a Phonebook cont act T o delete a contact from your Ph onebook: 1. On the Avaya one -X Mobile Home screen, tap Phonebook . Y our Phonebook contact s appear . A star id entifies co[...]

Using the Phonebook 40 Avaya one-X™ Mobile User Guide for iPhone February 2008 7. T ap Done to dismiss the keyboard. 8. T ap Edit to return to the Edit screen. 9. T ap Save when finished. Change VIP st atus of a Phonebook cont act Designate specific Phonebook cont acts as VIPs for use in conjunction with the Block feature. When the Block feature [...]

Change the Block sett ing Avaya one-X™ Mobile User Guid e for iPhone February 2008 41 T o send an e-mail to a cont act in your Phonebook: 1. On the Avaya one -X Mobile Home screen, tap Phonebook . Y our Phonebook contact s appear . A star id entifies contact s marked as VIPs. 2. T ap the contact to who m you want to send an e-mail. The Informatio[...]

Using the Phonebook 42 Avaya one-X™ Mobile User Guide for iPhone February 2008[...]

Avaya one-X™ Mobile User Guid e for iPhone February 2008 43 Using the Corporate Directory The Avaya one-X Mobile Corporate Directory feature let s you search your company’ s Corporate Directory from your iPhone for cont act information for anyone in your group, departmen t or company . The search result s are displayed on yo ur iPhone where you[...]

Using the Corporate Directory 44 Avaya one-X™ Mobile User Guide for iPhone February 2008 4. T ap Search . The search result s appear . 5. T ap the contact to view the complete conta ct record. 6. T ap Save Cont act . The Edit screen appears with all known info rmation about this contact complet ed. 7. T ap the text box for the n ext field you wan[...]

Avaya one-X™ Mobile User Guid e for iPhone February 2008 45 Changing the A vaya one-X Mobile Settings This chapter provides procedures for adjusting sett ings that a ffect the behaviour of your Av aya one-X Mobile service. For example, you can enable voicemail notification so that you re ceive an SMS on your iPhone when new voicemail arrives in y[...]

Changing the Av ay a o ne -X Mobile Setti ng s 46 Avaya one-X™ Mobile User Guide for iPhone February 2008 Change the V oicemail Notification setting The voicemail notification feature allows you to obt ain SMS notification on you r iPhone when new voicemail arrives in your corporate voicema il inbox. If you have multiple mobile d evices, the SMS [...]

Change the Sor t Order sett ing Avaya one-X™ Mobile User Guid e for iPhone February 2008 47 3. T ap one of the following: ● Call Back via PBX — your of fice telephone system will initiate a co nference call between a Send Calls destination and the num ber you are calling. This is the most economical way to make a call. ● Call Back via Mobil[...]

Changing the Av ay a o ne -X Mobile Setti ng s 48 Avaya one-X™ Mobile User Guide for iPhone February 2008 4. Change the current setting a s appropriate. 5. T ap Setup to return to the Setup scree n. The new Call Back Delay setting appears.[...]

Avaya one-X™ Mobile User Guid e for iPhone February 2008 49 Index Index A Automatic by Schedule as a Send Calls destination . . . . . . . . . . . 23 create and edit settings . . . . . . . . . . . . . . 11 Avaya one-X Mobile accessing . . . . . . . . . . . . . . . . . . . 12 settings . . . . . . . . . . . . . . . . . . . . 45 Avaya one-X Mobile Ca[...]

50 Avaya one-X™ Mobile User Guide for iPhone February 2008 Index edit contact . . . . . . . . . . . . . . . . . . . 39 icon on Home scree n . . . . . . . . . . . . . . 13 make a call from . . . . . . . . . . . . . . . . 19 search for contact . . . . . . . . . . . . . . . . 37 send e-mail to con tact . . . . . . . . . . . . . . 40 view contacts . [...]