3Com V7000 manuale d’uso

http://www.3com.com/ Part Number 900-0383-01 Rev AF Published January 2007 VCX ™ Administration Guide ■ VCX V7000 IP Telephony Solution ■ VCX Telephones and Attendant Console ■ CDR Reporting Application Convergence Applica tions Suite System Relea se 7.1[...]

3Com Corporati on 350 Campus Drive Marlborough, M A 01752-3064 Copyright © 2002–2007, 3Com Corp oration. All rights rese rved. No part of this documentation may be repr oduced in any form or by any means or used to make any derivative work (such as translation, tra nsformatio n, or adaptation) w ithout written permission fr om 3Com Corporation. [...]

C ONTENTS A BOUT T HIS G UIDE Conventions 12 Related Documentation 13 Comments 14 1 VCX S YSTEM C ONFIGURATION O VERVIEW Network-based T elephony 16 VCX Softwar e Components 16 VCX Hardwar e Configurations 18 Single-Site Configur ations 19 Multi-Site Configurations 19 VCX Configuration T asks 21 About VCX Admi nistrator Passwo rds 24 2 A CCESSING T[...]

4 Removing a Directory Reference on a Regional Office 42 Listing Regional Offices in a Global Directory 42 Configuring Data Collection Frequency 43 Manually Resynchr onizing the Global Dir ectory 45 Manually Loading a Global Dir ectory Database 45 Uploading a User Dire ctory to Multiple Regional Offices 46 Global Directory Requirements for Re plica[...]

5 Creati ng a Phone Prof ile 83 Editing a Phone Profile 91 Viewing Phone Profile Member Phones 92 Deleting a Phone Pro file 92 Cloning a Phone Profile 93 Upgrade Considerations 94 Managing Phone Extensions 95 Accessing the Phones Page 96 Adding Phone Extensio ns 97 Modifying a Phone Extension 100 Deleting a Phone Extension 101 Managing User Phone E[...]

6 Adding ERLs 131 Adding or Editing the Emergency Def aults 135 Deleting ERLs 136 Editing the IP Address Range of an ERL 136 Deleting IP Addr esses from an ERL 137 Editing Emergency Numbers 137 Deleting Emergency Numbers fr om an ERL 138 Editing Emergency Gateway IP Addr esses from an ERL 138 Deleting Emergency Gateway IP Addr esses fr om an ERL 13[...]

7 Adding Bridge Permissio n for an Extension 1 82 Mapping Bridge d Extensions 184 Mapping a Bridged Extension on a Secondary Phone 185 7 C ONFIGURING G LOBAL T ELEPHONE F EATUR E S Configuring System Sp eed Dial Numbers 188 Adding a System Speed Dial Entry 189 Modifying a System Speed Dial Entry 191 Deleting a System Speed Dial Entry 192 Configurin[...]

8 Configuring the Message W aiting Ind icator for Hunt Group Members 247 Using the Gr oup Sear ch T ool 249 9 C ONFIGURING D IAL P LANS , P ATTER NS , AND D IAL R ULES Configuring Dial Plans 254 Adding Dial Plans 254 Editing Dial Plan Names 257 Changing the Dial Rules Asso ciated with a Dial Plan 257 Deleting Dial Plans 257 Configuring Dial Rules 2[...]

9 Adding Routes 297 Editing Routes 299 Deleting Routes 299 Assigning End Points to Rout es 299 Editing Priorities of End Points Assi gned to a Route 301 Removing an End Point Assigned to a Route 301 Assigning an OutDial Pattern to a Route 302 Unassigning an Ou tDial Pattern for a Route 303 Managing Route Plans 304 Adding a Route Plan 305 Using the [...]

10 Understanding T ranslation Algo rithms 328 Adding a Number T ranslation Pattern 329 Editing Number T ran slation Patterns 332 Deleting Number T ranslations 333 11 C ONFIGURING THE C ALL R EPORTS A PP LICATION Call Detail Records Overview 336 Accessing the Call Reports Application 337 Downloading CDR Data 338 Retrieving VCX CDRs Manually 338 Retr[...]

A BOUT T HIS G UIDE This guide describes how to configu re 3Com ® VCX IP T elephony Solution software. VCX softwar e runs on either the 3Com V6000 or 3Com V7000 server platforms. This guide describes how to co nfig ure and maintain the following VCX ™ IP T elephony Solution components: ■ VCX IP T elephony Solution server software ■ 3Com T el[...]

12 A BOUT T HIS G UIDE Conventions T able 1 and T able 2 list convent ions that are used thr oughout this guide. Ta b l e 1 Notice Icons Icon Notice Type Description Information note Information that describes important features or instructions Caution Information that alerts you to potential loss of data or potential damage to an application, syst[...]

Related Documentation 13 Related Documentation These 3Com documents contain ad ditional in formation about the products in this r elease that ar e a part of or support the 3Com Convergence Applications Suite. The following documents are a part of the VCX IP T elephony So lution: ■ VCX Installation Guide ■ VCX Maintenance Guide ■ VCX Administr[...]

14 A BOUT T HIS G UIDE The following documents provide information on products that support this release: Enterprise Management Suite ■ Enterprise Management Suit e Gett ing Started Guide, V ers ion 2.3 ■ Enterprise Management Suite User Guide, Ve r s i o n 2 . 3 ■ Enterprise Management Suite 2.3 for VCX 7.1 User Guide Digital Gateways ■ V7[...]

1 VCX S YSTEM C ONFIGURATION O VERVIEW The 3Com® VCX IP T elephony Solution delivers reliable, highly-scalable, compr ehensive standar ds-based IP tele phony for large enterprises. This chapter provides an overview of the VCX™ syst em and the steps required to enable devices to commun icat e in a VCX envir onment. This chapter includes the follo[...]

16 C HAPTER 1: VC X S YSTEM C ONFIGURATION O VERVIEW Network-based T elephony The VCX IP T elephony Solution (r efer red to in this guide as the VCX system) merges telephony with ne tworking by delivering business telephone service over a data network. The VCX architecture provides a dis tributed call pr ocessing system using the SIP signalling pro[...]

VCX Software Components 17 ■ Authentication and Directory Service — Performs the following tasks: ■ Authentication: Authentication (for examp le, validating a user name and password) Authorization (for example, verifying a user is allowed to make an international call) User -specific routing or translat ion (for example, processes a personal [...]

18 C HAPTER 1: VC X S YSTEM C ONFIGURATION O VERVIEW Ta b l e 3 VCX Software Configuration Options Depending on the har dwar e configurat ion, some services ar e typically installed in redundant pairs. For ex ample, the Call Pr ocessor Service is designed to run on redundant servers so if the primary server fails, the secondary server can take over[...]

VCX Hardware Configurations 19 There ar e two basic configuration o ptions, single-site and multi-site systems. The hardware servers in each option type r un the VCX operating system. Currently supported h ard ware platforms include: ■ V7000-series systems with IBM X306m or IBM X346 servers ■ V6000 Integrated Branch Communications servers ■ V[...]

20 C HAPTER 1: VC X S YSTEM C ONFIGURATION O VERVIEW ■ One or two servers running the IP Messaging services configuration. The number of servers depends on whether the branch offices are configur ed with IP Messaging services or obtain that service from the r egional office. ■ One server running the Authentication and Directory Server configura[...]

VCX Configuration Tasks 21 VCX Configuration Ta s k s This section describes th e basic tasks you must perform to create users, assign each user a phone, and en able communication between the phones. This section a ssumes that VCX software has been successfully installed, your network is functioni ng normally , and that you understand your VCX syst[...]

22 C HAPTER 1: VC X S YSTEM C ONFIGURATION O VERVIEW 4 Define end points. 1 An end point is a device to which a call may be sent. End points incl ude the VCX Call Processors (primary and secondary) that process local (network) calls, gateways that process out-of-network calls, and IP Messaging servers that manage voice mailboxes. Managing End Point[...]

VCX Configuration Tasks 23 The steps in Ta b l e 4 are r equired to set up a VCX system with basic services. There ar e many oth er configuration options described in this guide. For example, you can also enab le the following featu res on your VCX system: ■ For multi-site systems, configure the Global Directory to enable users to see the names a[...]

24 C HAPTER 1: VC X S YSTEM C ONFIGURATION O VERVIEW About VCX Administrator Passwords Access to the VCX Administr ator Provisioning application through a web browser r e quires logging in using the appr opriate username an d password. The application includes four levels of access. Each access level is also r eferr ed to as an administrati ve r ol[...]

About VCX Administrator Passwords 25 When prompted to apply the changes and r estart T omcat, you must enter Y (uppercase Y). Any other entry (for ex ample, lower case y or “yes”) will cancel the changes.[...]

26 C HAPTER 1: VC X S YSTEM C ONFIGURATION O VERVIEW[...]

2 A CCESSING THE C ENTRAL M ANAGER AND G LOBAL D IR ECTORY The Central Manager is a web portal that provides access to the VCX Administrator provisioning applicat ion interface, the IP Messaging pr ovisioning applicatio n, and t he Global D ir ectory . This chapter includes the followin g topics: ■ Central Manager Overview ■ A ccessing a VCX Si[...]

28 C HAPTER 2: A CCESSING THE C ENTRAL M ANAGER AND G LOBAL D IRECTORY Central Manager Overview The Central Manager enables VCX system administ rators to manage VCX system components using a web browser (Intern et Explorer 6.0 or higher). Y ou can use the Central Manager to access the following management options: ■ The VCX Administrator provisio[...]

Accessing a VCX Site thr ough the Central Manager 29 Y ou can determine the IP address of the server hosting the Authentication and Directory service (o r any VCX service) by logging in to the VCX primary call processor using the root account and entering the following command: vcx-config-services --show Once you log in (see A ccessing a VCX Site t[...]

30 C HAPTER 2: A CCESSING THE C ENTRAL M ANAGER AND G LOBAL D IRECTORY Figure 1 3Com VCX V7000 Main Page 2 Click Central Management Console . The Central Manager logi n p age appears, see Figure 2 . Figure 2 Central Manager Login Page 3 Log in to the Central Manager using your assigned username and password. The default usernames and passwords are [...]

Accessing a VCX Site thr ough the Central Manager 31 Figure 3 Central Manager Site Page 4 Select one of the following options: ■ T o access the VCX Administrator pr ovisioning application start page for either a r egional or branch of fice, click the of fice you want to manage in the Site Name column . ■ T o access the IP Messaging provisioning[...]

32 C HAPTER 2: A CCESSING THE C ENTRAL M ANAGER AND G LOBAL D IRECTORY Figure 4 VCX Administrator Pr ovisioning Start Page The main menu options include: ■ USERS — Enables you to manage users, groups of users, and telephone features using the menu options show n on the left side of Figur e 4 . These topics are described in Chapter 3 through Cha[...]

Accessing a VCX Site thr ough the Central Manager 33 Groups, Call Pickup Gr oups, Atte ndant Console, and Media Access Control). ■ DIRECTORY — Enables you to configure communication services (for example, mana ge routes and end points). See Chapter 10 . The DIRECTORY main menu option is available with the following application access r oles: ?[...]

34 C HAPTER 2: A CCESSING THE C ENTRAL M ANAGER AND G LOBAL D IRECTORY Using the Graphical User Interface This section describes th e common set of interface options used on VCX pr ovisioning p ages. Some pages display curr ently co nfigured values. For example, Figure 5 shows the Phone Book p age, which lists every user and extension configured on[...]

Accessing a VCX Site thr ough the Central Manager 35 On pages that accept configuration in formation, fields marked with an asterisk ( * ) indicate required fields. For example, Figur e 6 shows the Add User page. The asterisk preceding the First Name field indicates you must enter a field value. Th e Tit le field do es not have an asterisk, indicat[...]

36 C HAPTER 2: A CCESSING THE C ENTRAL M ANAGER AND G LOBAL D IRECTORY (end user or administrator) session terminates. T o sta rt a new session, the user must log in again. Y ou can modify the web session timeout value if you want to shorten or lengthen the time users are allowed to maintain an inacti ve session. Note that changing this value requi[...]

The Global Directory 37 Modifying Site Names through the Central Manager Y ou can change the site name of r e gional and branch offices using the Central Manager . To e d i t a s i t e n a m e : 1 Access the Central Manager (see the previous section, A ccessing a VCX Site t hrough the Central Manage r ). The Central Manager page appears. 2 Click Mo[...]

38 C HAPTER 2: A CCESSING THE C ENTRAL M ANAGER AND G LOBAL D IRECTORY Figure 7 Global Dir ectory Page Each regional of fice has it s own local user directory . This local directory includes, by default, all the users provisioned on the r e gion and also all the users provisioned on each b ranch office (if any) asso ciated with the regional of fice[...]

The Global Directory 39 For example, it is possible to have thre e r egional offices (Boston, Chicago, and Los Angeles) and not allow any of them to see the other’ s user directory . It is also possible to set up a global directory at the Boston regional of fice that includes the users in Chicago, but not allow the Chicago regional office see Bos[...]

40 C HAPTER 2: A CCESSING THE C ENTRAL M ANAGER AND G LOBAL D IRECTORY The following example adds the Chicago user directory to the Boston regional office: 1 Log on to the primary VCX server in Boston using the cworks account and enter these commands: cd /opt/3com/VCX/vcxdata/globaldir/bin ./config.sh 2 At the prompt, enter 101 . The Enter the Pr i[...]

The Global Directory 41 automatically or manually (see Manually Resynchronizing the Global Directory on page 45 ). Updating a Directory Reference on a Regional Office Use this option to update the IP address or hostname entry for a regional office. In the following example, the IP addr ess for the Chicago office has changed so the Boston office mus[...]

42 C HAPTER 2: A CCESSING THE C ENTRAL M ANAGER AND G LOBAL D IRECTORY automatically or manually (see Manually Resynchronizing the Global Directory ). Removing a Directory Reference on a Regional Office Y ou can remove a regional dir ectory fr om a regional of fice if the regional office moves, is closed, or if you no longer want u sers to see that[...]

The Global Directory 43 T o list all of the peer regional office s whose user directories can be viewed on the Boston office: 1 Log on to the primary VCX server in Boston using the cworks account and enter the se comman ds: cd /opt/3com/VCX/vcxdata/globaldir/b in ./config.sh The SELECT OP ERA TION prompt appears. 2 At the prompt, enter 103 . The co[...]

44 C HAPTER 2: A CCESSING THE C ENTRAL M ANAGER AND G LOBAL D IRECTORY ■ Every phone configured on that r egional office ■ Every remote regional of fice for which it is configured to collect user directory data. By default, data collection happens every six hours (360 minutes). 3 Com Corporation recommends that, if you have more than one r egio[...]

The Global Directory 45 T o configure the data collection frequency on a branch of fice: 1 Log on to the primary VCX server of the branch office using the cworks account and enter these commands: cd /opt/3com/VCX/vcxdata/globaldir/b in ./config.sh 2 At the prompt, enter 105 . 3 At the prompt, enter (in minutes) the frequency at which you want t he [...]

46 C HAPTER 2: A CCESSING THE C ENTRAL M ANAGER AND G LOBAL D IRECTORY In the previous section ( Manua lly Resynchr onizing the Global Dir ectory ), the global directory at the Boston office was r e synchronized. T o manually load this updated global directory da tabase, log on to the primary VCX server in Boston using the cwork s account and enter[...]

The Global Directory 47 For example, Boston (R1) has tw o branch offices (R1B1 and R1B2) Chicago (R2) has two branch of fices (R2B1 and R2B2). Database re plication is enabled between R1 and R2. ■ The global directory on R1 in clud es users provisioned on R1, R1B1, R1B2, and R2. ■ The global directory on R2 in clud es users provisioned on R2, R[...]

48 C HAPTER 2: A CCESSING THE C ENTRAL M ANAGER AND G LOBAL D IRECTORY The Re-type Password prom pt appear s. 8 Reenter the password for the cworks account after the asterisks (*). The Enter the Global Dire ctory Inpu t Path at ROCSA [/opt/3com/VCX/vcxdata/db/export] prompt appears, which lists the default path to the location of the regional user [...]

The Global Directory 49 T o configure global directory r edun dancy at a branch office (R1B1 in this example): 1 Log on to the VCX branch server (R1B1) using the cworks acco unt and enter the se comman ds: cd /opt/3com/VCX/vcxdata/globaldir/b in ./config.sh 2 At the prompt, enter 101 . The Enter the Pr imary ROSCA IP Address or Hostname prompt appe[...]

50 C HAPTER 2: A CCESSING THE C ENTRAL M ANAGER AND G LOBAL D IRECTORY 12 At the system prompt, enter the following command to re load the configuration: ./reload.pl Searching for End Users through Global Directory This section des cribes how to use the Global Directory to search for users reg a rdl e ss o f l o ca t io n . T o search for end users[...]

The Global Directory 51 Figure 9 Global Dir ectory Search Criteria Page 3 Y ou can sear ch for end users using fi ve criteria: last name, first name, extension, site ID, or site name. Y ou can use one or more of these criteria to narrow your search results. Y o u can truncate search criteria, and entries are not case-sensitive. For example, you can[...]

52 C HAPTER 2: A CCESSING THE C ENTRAL M ANAGER AND G LOBAL D IRECTORY Figure 10 Global Dir ectory Search Criteria Results Locating Global Dir ectory Log Files Any modifications to the global directory using the global dir ectory configuration tool are captur ed log files that are located in the /opt/3com/VCX/vcxdata/globaldi r/log dir ectory . The[...]

3 C ONFIGURING VCX U SERS AND S ERVICES This chapter provides information on how to add, edit, clone, and delete users through the VCX Administrator web pr ovisioning application. The chapter also provides information on managing the user environment through Class of Service (CoS) and T ype of Service (T oS) co nfiguration. This chapter includes th[...]

54 C HAPTER 3: C ONFIGURING VCX U SERS AND S ERVICES Accessing User Options Y ou can use the VCX Administrator pr ovisioning application to manage user profiles, and to assign one or more telephones to each user . These provisioning options are available through menu options available on the USERS interface. T o access the USER S interface: 1 Acces[...]

Accessing User Options 55 By default, the USERS interface displays the Users page, which lists the currently configur ed users. See Viewing All Users for a description of the Users page. The menu options for the USERS interface appear on the left side. These options allow you to: ■ Manage user profiles, configur e a Class of Service and configure[...]

56 C HAPTER 3: C ONFIGURING VCX U SERS AND S ERVICES Configuring User Profiles This section provides information on how to add, list, search for , edit, clone, and delete user profiles. Adding a User Profile Every VCX user must have account information configured in a profile. Once configured, the profile can be assigned to one or more telephone ex[...]

Configuring User Profiles 57 ■ Personal Information — Identifies the user . ■ Phone Features — Specifies the language and font size used on the user’ s telephone LCD Display Panel. ■ We b Login Info rmation — Specifies the username and password requir ed for access to the VCX User web interface. Figure 12 Add User Page All fields mark[...]

58 C HAPTER 3: C ONFIGURING VCX U SERS AND S ERVICES 4 In the Phone Features section, en ter the r equired information using Ta b l e 8 as a guide: 5 In the Web Login Information section, enter the required information using Ta b l e 9 as a guide: E-mail Enter the user’s e-mail address. Ta b l e 7 Adding Personal Information (continued) Field Des[...]

Configuring User Profiles 59 6 Click Save . The Users page (see Figure 11 ) appears listing the new user . When you are finished adding users, you can assign one or more telephones to each user . See Managing P hone Extension s . Adding User Address Information Y ou can enter optional postal address information for a user . T o add or modify user a[...]

60 C HAPTER 3: C ONFIGURING VCX U SERS AND S ERVICES Figure 13 Edit User Addr ess Page 3 Enter user address information using Ta b l e 1 0 as a guide: 4 Click Save . Using the Users Search T ool Y ou can sear ch for users based on user information (name or phone extension). Y ou can also sear ch for groups based on gr oup information (see Using the[...]

Configuring User Profiles 61 Figure 14 Sear ch Users Page 2 Use the following fields (not case-sensitive) to enter search criteria: ■ Phone Address — Search using a phone extension assigned to a user . ■ First Name — Search using a user’ s first name. ■ Last Name — Search using a user’ s last name. ■ Weblogin User Name — Sear ch[...]

62 C HAPTER 3: C ONFIGURING VCX U SERS AND S ERVICES Figure 15 Sear ch for a User Figur e 16 shows the search results for the criteria shown in Figur e 15 . Figure 16 User Last Name Sear ch Results Several last names satisfied the search criteria. No tice that the sear ch results list all users whose last name includes the letter “ L” (uppercas[...]

Configuring User Profiles 63 Editing User Pr ofiles Y ou can modify pr ofile information for an existing user . T o edit a user profile: 1 In the USERS menu, click Users . The Users page appears. 2 In the Name column, click the name of the user whose profile you want to edit. The Edit User page app ears. 3 Modify the fields as required. See the tab[...]

64 C HAPTER 3: C ONFIGURING VCX U SERS AND S ERVICES Deleting One User T o delete one user: 1 In the USERS menu, click Users . The Users page appears. 2 Click Delete in the Actions column of the user you want to delete. The Users page refr eshes, showing the new list of users. Deleting Multiple Users T o delete multiple users: 1 From the Users page[...]

Configuring Class of Service 65 Figure 17 Phone Book Page Configuring Class of Service When you create a phone extension, you assign th e extension to a phone profile (see Managing P hone Extension s ). A phone pr ofile includes a set of common phone attributes, including a Class of Service (CoS). A CoS determines the incoming and ou tgoing phone n[...]

66 C HAPTER 3: C ONFIGURING VCX U SERS AND S ERVICES Y our VCX system includes several pr econfigured Classes of Service. Y ou can modify an existing CoS or crea te a new one. In addition, you can create CoS elements and add them to an existing CoS, or you can mo dify existing CoS elements. Note the following additi onal CoS considerations: ■ Eme[...]

Configuring Class of Service 67 Figure 18 Class of Services Page 2 In the Enter the name of new Class of Service field, ente r a unique name to identify the new Class of Service. 3 Click Add . The Class of Services p age refr eshe s and lists the new Class of Service. 4 In the Name column, click the name of the ne w Class of Service. The Class of S[...]

68 C HAPTER 3: C ONFIGURING VCX U SERS AND S ERVICES 8 For each Class of Service, Tr u n k t o Tr u n k Tr a n s f e r and Forward to T runk dialing can be configured. ■ T runk to T runk T ransfer — If enabled, users are allowed to transfer a call from outside the phone system (from a PSTN) to somewher e else outside the inter nal phone system.[...]

Configuring Class of Service 69 T o delete a CoS element: a In the Name column, locate the element you want to d elete. b In the Action column, click Unassign . T o enable inbound or outboun d calls for a CoS element: a In the Name column, locate the element co ntaining the calling patter n you want to allow . b For inbound calls, ensure that the v[...]

70 C HAPTER 3: C ONFIGURING VCX U SERS AND S ERVICES Deleting a Class of Service Y ou can delete a Class of Service as long as the CoS is not currently in use. The VCX Administrator interface will not allow you to delete a CoS assigned to a telephone extension . T o delete a Class of Service: 1 In the USERS menu, click Class of Ser vice . The Class[...]

Configuring Class of Service Elements 71 Figure 19 Class of Service - Elements Page 2 In the Enter name of new element field , enter a name to identify the n ew element. Use alpha-numeric ch aracters only; do not use ( or ) (parentheses) or other special characters. 3 Click Add . The Elements page refreshes and the new element appears in t he list.[...]

72 C HAPTER 3: C ONFIGURING VCX U SERS AND S ERVICES Figure 20 Element - Patterns Page 5 Y ou can add a pattern by: ■ Entering a patter n in the Enter pattern value you want to add to element field. ■ Selecting a patter n from the drop down list. 6 Click Add . The Element - Patter ns page refreshes and the new pattern is listed. Continue to add[...]

Configuring Type of Service 73 ■ T o add a new patt ern : Enter a p atter n in the Enter pattern value you want to add to element field and click Add . Or , Select a pattern from the drop-down list and click Add . 3 The Element - Patter ns page refreshes showing the current list of patter ns for the el ement. Configuring T ype of Service When you[...]

74 C HAPTER 3: C ONFIGURING VCX U SERS AND S ERVICES ■ Features that were in the old T o S but are not in the new T oS are removed and configuration information is deleted. ■ Button mapping on each phone will be reset according to the new T oS and its correspondin g button mapping templat e. This means that any user customized button mapping w [...]

Configuring Type of Service 75 Figure 22 Edit T ype of Service Page 5 Select the default button mapping template you want to assign to this T ype of Service. Y ou can select on e template for each 3Co m Business telephone (Models 3102 and 2102 ) and one for the Manag er’ s telephone (Model 3103). 6 Add features to the T ype of Servic e. Call Forw[...]

76 C HAPTER 3: C ONFIGURING VCX U SERS AND S ERVICES If you do not select a feature in step 6 that is mapped to a button in one of the selected button mapping templates, there will be a mismatch between the template the T ype of Service. Y ou must ensu re that the T ype of Service includes a ll features that a re mapped to buttons in a selected b u[...]

Configuring Type of Service 77 Caller Identity This feature blocks caller identity information (user name and phone exten sion) from appearing o n called party’s LCD Display Panel. This feature can be enabled for all calls or for the next call only. ■ The feature code to block caller ID for all calls is *889. ■ The feature code to block calle[...]

78 C HAPTER 3: C ONFIGURING VCX U SERS AND S ERVICES Deleting T ype of Services Y ou can delete any T ype of Service that is not currently assigned to a phone profile. T o delete a T ype of Service: 1 In the USERS menu, click T ype of Ser vice . The T ype Of Services page appears. See Figure 21 . 2 Locate the T ype of Service entry you want to dele[...]

Configuring Type of Service 79 Editing T ype of Services T o edit the fe atures assigned to a T ype of Service: 1 In the USERS menu, click T ype of Ser vice . The T ype Of Services page appears. See Figure 21 . 2 In the Name column, click the name of the T ype of Service you want to modify . The Edit T ype of Service page appears. See Figur e 22 . [...]

80 C HAPTER 3: C ONFIGURING VCX U SERS AND S ERVICES[...]

4 A DDING VCX T ELEPHONES AND A TTENDANT C ONSOLES This chapter describes how to add, delete, and modify telephone profiles and extensions. It describes how to a ssign an extension to a user and how to configure an attendant console. This chapter includes the followin g topics: ■ Accessing the User Configur ation Interface ■ Managing Phone Prof[...]

82 C HAPTER 4: A DDING VCX T ELEPHONES AND A TTENDANT C ONSOLES Accessing the User Configuration Interface Y ou can use the VCX Administrator pr ovisioning application to manage telephone profiles and ex tensions, configure an attendant console, and configure emergency serv ices. Configuration page s for these tasks are available through menu optio[...]

Managing Phone Profiles 83 The menu options for the USERS interface appear on the left side. These options allow you to: ■ Manage user profiles, configure a Class of Service, and configure a T ype of Service. See Chapter 3 . ■ Manage telephone prof iles and extensions, c onfigure an attendant console, and configure emergenc y services. These to[...]

84 C HAPTER 4: A DDING VCX T ELEPHONES AND A TTENDANT C ONSOLES any phone extension that does not fit in a more specialized profile. Designating a phone profile as the default is not r equired. However , because all phones must be asso ciated with a phone profile, you must create at least one profile. T o create a phone pr ofile: 1 In the USERS men[...]

Managing Phone Profiles 85 Figure 24 Add Phone Pr ofile Page 3 Enter the required field information using Ta b l e 1 2 as a guide. T able 12 Add Phone Profile Field Descriptions Field Description Name Enter a unique name for the phone profile, for example, “Sales Mgrs” or “NY branch8”. Description Enter a description of the phone profile, f[...]

86 C HAPTER 4: A DDING VCX T ELEPHONES AND A TTENDANT C ONSOLES Primary Call Processor Enter the IP address of the primary call processor. This can be a regional primary call processor or a branch primary call processor. If the server you are logged in to includes the Call Processor service (for example, an IP Telephony server), this field displays[...]

Managing Phone Profiles 87 Display Name Format Determines how a caller is identified on the Display Panel of the called phone. The following format options are available: ■ UNCHANGED — The Display Panel shows the caller’s name as specified in the Display Name field in t he Add Phone page (see Adding Phone Extensi ons ). If you add multiple ex[...]

88 C HAPTER 4: A DDING VCX T ELEPHONES AND A TTENDANT C ONSOLES Local Time Zone Specifies the time zone of wh ere the server is located. Field options preceded by [x } indicate time zones that support Daylight Savings Ti me adjustments. Observe Daylight Savings Check this box if the time zone you selected observe s Daylight Savings Ti me. Music On [...]

Managing Phone Profiles 89 Inside Ring Tone Specifies the ring tone user s hear for phone calls that use Caller ID and originate from within the VCX system. Private Ring Tone Specifies the ring tone u sers hear for phone call s that do not use Caller ID and originate from within the VCX system. Outside Ring Tone Specifies the ring tone user s hear [...]

90 C HAPTER 4: A DDING VCX T ELEPHONES AND A TTENDANT C ONSOLES Call Center Names Identifies all of the Call Cent ers the end user should be assigned to. If there are multiple Call Centers for a user; separate each Call Center with a comma. Call Fallback When checked, Call Fallback is enabled. Call Fallback works with the call coverage setting conf[...]

Managing Phone Profiles 91 4 Click Save . The Phone Profiles page appears and the new profile is listed. Y ou can now add phones to your VCX system and assign them to the phone profile (see Managing P hone Extension s ). Editing a Phone Profile Y ou can modify the settings in an active phone profile. This allows you to correct pr ofile errors or up[...]

92 C HAPTER 4: A DDING VCX T ELEPHONES AND A TTENDANT C ONSOLES 4 Click Save . The Phone P rofiles page appears and th e new profile is listed. Viewing Phone Profile Memb er Phones Y ou can view all the phones assigned to a phone profile. T o view phone profile member phones: 1 In the USERS menu, click Phone Profiles . The Phone P rofiles page appe[...]

Managing Phone Profiles 93 ■ T o remove member phones from a phone profile so you can delete the profile: a In the USERS menu, click Phones . b Click the extension of a member phone. c On the Edit Phone page, use th e P hone Profile drop down list to select a differ ent profile. d Click Save . e Repeat these steps for ea ch phone pr ofile member [...]

94 C HAPTER 4: A DDING VCX T ELEPHONES AND A TTENDANT C ONSOLES The Add Profile page appears with all fields completed. Se e Ta b l e 1 2 for a description of each field. 3 Rename the profile and change other field values as r equired. 4 Click Save . The Phone Profiles page appears and th e new phone profile is listed. Upgrade Considerations Phone [...]

Managing Phone Extensions 95 Source-Based Routing with Dir ect Requestors VCX v7.0 allowed you to set up source-based r outing that included direct requestors (see Mana ging Rou te Plans ). A d irect r equestor could b e based on a dialing domain. The VCX v7.1 upgrade procedur e cr eates one or more phone pr ofiles based on data config ured for pho[...]

96 C HAPTER 4: A DDING VCX T ELEPHONES AND A TTENDANT C ONSOLES Accessing the Phones Page Y ou add, edit, or delete phone extensions on the Phones page. T o access the Phones page, click Phones on the US ERS menu. The Phones page appears. See Figur e 27 Figure 27 Phones Page Y ou can use this page to perform the following tasks: ■ Add one or more[...]

Managing Phone Extensions 97 ■ View and modify user information. Click a name in the User Name column and see C onfiguring User Profiles . ■ Modify the MAC address associat ed with the phone extension if configured. Click an address in the MAC column and see C onfiguring Media Access Control . ■ Prevent anonymous calls from reaching users. Cl[...]

98 C HAPTER 4: A DDING VCX T ELEPHONES AND A TTENDANT C ONSOLES T o add a one or more phone extensions: 1 In the USERS menu, click Phone s . The Phones p age appears. 2 Click Add Phone . The Add Phone page appear s. See Figure 28 . Figure 28 Add Phone Page 3 Enter the required field information using Ta b l e 1 3 as a guide. T able 13 Add Phone Pag[...]

Managing Phone Extensions 99 Starting Phone Extension Enter the phone extension for the p hone you want to add. Each phone extension must be unique with in the entire VCX system, including all regional an d branch offices. Note: Valid extensions are determined by the dial plan you have configured for this site. See Adding Dial Plans . Depending on [...]

100 C HAPTER 4: A DDING VCX T ELEPHONES AND A TTENDANT C ONSOLES 4 Click Save . The Phones page app ears, listing the new phon e. After creating one or more phone extensions, you assign them to users one at a time. See Assigning a Phone Extension to a User . Modifying a Phone Extension This section describes how to mod ify the settings assigned to [...]

Managing Phone Extensions 101 Figure 29 Edit Phone Page 3 Edit field information as required using Ta b l e 1 2 as a guide. Note that not all the fields described in Ta b l e 1 2 appear on the Edit Phone page. The following field does not appear on the Add Phone page or in Ta b l e 1 2 : ■ Status — Indicates the status of the phone, either Enab[...]

102 C HAPTER 4: A DDING VCX T ELEPHONES AND A TTENDANT C ONSOLES T o delete one or more phone extensions: 1 Access the Phones p age (see Accessing the Phones Page ). 2 Y ou can delete one or mor e phone extensions: ■ T o delete on e extension, click Delete in the Actions column for th e extension you want to remove. ■ T o delete multiple extens[...]

Managing User Phone Extensions 103 Figure 30 Users Page 2 Locate the user to whom you want to assign a phone extension. 3 In the Phones co lumn, click the Phones link for th e user . The User - Assigned Phones pa ge appears. See Figure 31 . This page lists all the extensions, if any , curr ently assigned to the user . Figure 31 User - Assigned Phon[...]

104 C HAPTER 4: A DDING VCX T ELEPHONES AND A TTENDANT C ONSOLES Figure 32 User - Unassigned Phones Page 5 Y ou can assign one or more phone extensions: ■ T o assign one extension, click Assign in the Action column for the extension you want to assign. ■ T o assign multiple extensions, ente r a check mark in the check box preceding each phone e[...]

Managing User Phone Extensions 105 ■ Remove an extension assigned to a user . See Unassigning a Phone Extension . ■ Delete a phone extension. The Delete option on the User - Assigned Phones page first unassigns t he pho ne, then removes the phone from the system. See also Delet ing a Phon e Exten sion . ■ Modify the MAC address associat ed wi[...]

106 C HAPTER 4: A DDING VCX T ELEPHONES AND A TTENDANT C ONSOLES software generates a warning me ssage if it cannot unassign an extension. T o unassign a phone extension: 1 In the USERS menu, click Users on the left side of the page. The Users page appe ars listing all current users. See Figure 30 . 2 Locate the user whose phone extension you want [...]

Modifying a User’s Phone Settings 107 If the foreign call processor cannot contact the home call p rocessor , the user is denied access to the sy stem because password verification is not possible. If the user's home call pr ocessor be comes unavailable after the user has logged in, the foreign call pr ocessor deactivat es the phone and only[...]

108 C HAPTER 4: A DDING VCX T ELEPHONES AND A TTENDANT C ONSOLES ■ Call fallback Each user can reconfigure, through the VCX User we b interface, th ese settings for an assigned phon e. As an administrator , you can override a user’ s settings for these optio ns. T o modify a user’ s phone settings: 1 In the USERS menu, click Users on the left[...]

Modifying a User’s Phone Settings 109 T able 14 User Phone Settings Page Options Field Description Date Time Format Display Indicates the format used on th e phone’s LCD. The fo llowing formats are available: ■ MMM dd HH:mm — Nov 07 16:20 ■ MMM dd hh:mm a — Nov 07 04:2 0 AM or Nov 07 04:20 PM ■ MM dd HH mm — 11/07 16:20 ■ MM dd HH[...]

110 C HAPTER 4: A DDING VCX T ELEPHONES AND A TTENDANT C ONSOLES 6 Click Save . Note that using the User Phone Sett ings page to modif y settings does not lock the settings; the user can reconfigur e them through the VCX User web interface. Viewing Phone Registration Information Y ou view the SIP r eg istration information for a phone This informat[...]

Viewing Phone Registration Information 111 Figure 35 Phone Registrations Page The Phone Registrations pag e contains 9 columns of infor mation available for each phone registration. Note that, if the user is not logged in to the phone extension, the Phones Registrations page displays no information. Ta b l e 1 5 lists each column and describes the [...]

112 C HAPTER 4: A DDING VCX T ELEPHONES AND A TTENDANT C ONSOLES Adding Anonymous Call Restrictions Use anonymous call restrictions to block all incoming calls that arrive from sources that do no match defined pa tterns. W ith this feature incoming calls with Identification Protection ar e blocked. This feature r educes anonymous calls because the [...]

Configuring Phone Restrict ions 113 Configuring Phone Restrictions Use call restrictions to block spec ific incoming and outgoing call patter ns for a phone. These ar e commonly r efe rred to as blacklists (blocked patterns) and whitelists (allowed pa tterns). Y ou can configure block and allow lists for both incoming and outgoing calls. If the inc[...]

114 C HAPTER 4: A DDING VCX T ELEPHONES AND A TTENDANT C ONSOLES Figure 36 Add Phone Restrictions Window 5 Enter the required field information using Ta b l e 1 6 as a guide. 6 Click Save . The Call Restrictions page appears show ing the new phone restriction. 7 Click Cancel to return to T he User - Assigned Ph ones page. T able 16 Phone Restrictio[...]

Viewing Call History 115 Viewing Call Restrictions T o view the currently configured r estrictions for a phone: 1 In the USERS menu, click Users . The Users page appears ( Figure 30 ). 2 Click Phones in the Phones column . The User - Assigned Phones page appears. 3 Click Call Restrictions in the Actions column. The Call Restrictions page appears, w[...]

116 C HAPTER 4: A DDING VCX T ELEPHONES AND A TTENDANT C ONSOLES 2 Click Phones in the Phones column . The User - Assigned Ph ones page appears. 3 Click Call History in the Actions column. The Call History page appears. See Figure 37 . Figure 37 Call History Page The Call History page con tains three columns of information for both Incoming and Out[...]

Configuring Selective Ringing 117 4 T o return to the User - Assigned Phones page, click Ca ncel . Configuring Selective Ringing The default ring tone for an incoming call is specified in the phone profile assigned to a phone. A ring tone can be set to identify inside calls, outside calls, private calls , and call waiting. See Cr eating a Phon e Pr[...]

118 C HAPTER 4: A DDING VCX T ELEPHONES AND A TTENDANT C ONSOLES For each number configured for select ive ringing, you can select one of 9 tones and for ea ch tone y ou can ch oose to have the tele phone ring once, twice, or three times. T o set a s elective ring tone for a phone: 1 In the USERS menu, click Users . The Users page appears ( Figure [...]

Configuring Selective Ringing 119 If the selected user extension is not a hunt group member or mapped to a bridged extension, the Hunt Group and Bridged Calls column will have no entries. ■ When a caller dials the hunt group number , the hun t group member (in this case, 641005) hear s the selected ring tone indicating a hunt group call. By defau[...]

120 C HAPTER 4: A DDING VCX T ELEPHONES AND A TTENDANT C ONSOLES Y ou can r emove a phone number and ring tone association by entering a check mark in the check box preceding the phone number and clicking Delete Selected . 5 T o configure selective ringing for ca lls to a hun t group (of which this extension is a member), follow these steps: a In t[...]

Configuring Media Access Contro l 121 Adding a MAC Address T o associate a MAC address with a phone extension: 1 In the USERS menu, click Users . The Users page appears ( Figure 30 ). 2 Click Media Access Control . The Media Access Controls page appears. 3 Click Add MAC . The Add Media Access Control page appears. See Fig ure 40 . Figure 40 Add Med[...]

122 C HAPTER 4: A DDING VCX T ELEPHONES AND A TTENDANT C ONSOLES 5 Click Save . Editing a MAC Address T o edit a MAC addr ess: 1 In the USERS menu, click Media Access Control . The Media Access Controls page appears. 2 Click the MAC address you want to edit. The Edit Media A ccess Contr ol page appears. 3 Edit the fields using Ta b l e 1 8 as a gui[...]

Configuring an Attendant Console 123 to the Attendant Console button is lit indicating the telephone is busy . The attendant ca n manage inter nal or exter nal calls according to the functions mapped to four Attendant Console feature buttons. Up to three attendant consoles can be associated with a telephone. Supported Attendant Console Feature Butt[...]

124 C HAPTER 4: A DDING VCX T ELEPHONES AND A TTENDANT C ONSOLES b The attendant ent ers the destination extension a nd presses # to complete the call. 3 When the called party di sconnects, th e caller is transferred back to the attendant, who can activate anothe r serial call transfer to another extension. If the calling party r eaches the calle d[...]

Configuring an Attendant Console 125 4 Click Save . The Attendant Consoles page appears, showing the ad ded attendant console. 5 Map the telephone features to the desired featur e bu ttons on the attendant co nsole. a From the Attendant Consoles page, in the Actions column, click Feature Mappings for the attendant console you want to edit. The Atte[...]

126 C HAPTER 4: A DDING VCX T ELEPHONES AND A TTENDANT C ONSOLES ■ Call T ransfer ■ Conference ■ Attendant Serial Calling c From each featur e drop-down list, assign a unique feature to each feature button (1 thr ough 4). d Click Save. The Attendant Consoles page refres hes and the feature mappings ar e assigned. 6 Map the phone extensions to[...]

Configuring an Attendant Console 127 b Enter a phon e extension. There are 100 fields available to configure telephone extensions. T o configure extensions 1-50, click the 1-50 button; a nd to conf igur e extens ions 51-100 , click the 51-100 button. c Click Save . The Attendant Console page refres hes, and the extension mappings are configured. 7 [...]

128 C HAPTER 4: A DDING VCX T ELEPHONES AND A TTENDANT C ONSOLES The Attendant Console page refreshes and the telephone extension mappings are r econf igured. 5 T o immediately implement extens ion mappings , power -cycle the attendant console . Otherwise, changes are implemented at the end of the current Subscription Interval (see Ta b l e 1 9 ). [...]

Configuring Emergency Servic es 129 Attendant Console Busy Lamp Flash Descriptions The attendant can use the Busy Lamp Flash (B LF) lights that ar e next to each extension on the att endant console to indica te the state of a user’ s telephone. ■ When a BLF light is of f, the user’ s phone is not bus y (on-hook) and available. ■ When a BLF [...]

130 C HAPTER 4: A DDING VCX T ELEPHONES AND A TTENDANT C ONSOLES If all the ELINs associated with an ERL are in use, the default ER L emergency callback numbe r is used instead. Additionally , you can specify a set of emergency gateways, which are used to directl y re ach the emergency service if the call proce ssor is unavailable. T o ensure that [...]

Configuring Emergency Servic es 131 The processor on which the phone extension is configured is r eferr ed to as the home call processor . The processor to which the phone is connected is referred to as the for eign call processor . Although the phone has been assigned an extens ion configured on the remote home pr ocessor (a branch offi ce, for ex[...]

132 C HAPTER 4: A DDING VCX T ELEPHONES AND A TTENDANT C ONSOLES T o add an ERL: 1 In the USERS menu, click Emergency Se rvices . The Emergency Defaults an d Emergency Services page appears. See Figur e 44 . Figure 44 Emergency Defaults and Emergency Services Page 2 Click Add ERL . The Add Emergen cy Locati on page appear s. 3 In the Location field[...]

Configuring Emergency Servic es 133 Figure 45 Emergency Defaults and Emerge ncy Response Locations Window 6 Add an IP addr ess range for the ERL. The range specifies the telephones that can be included with in this ERL (for example, all telephones on the 1st floor of a building). Each phone in an ERL is assigned an IP address from a range of IP add[...]

134 C HAPTER 4: A DDING VCX T ELEPHONES AND A TTENDANT C ONSOLES a Click Emergency Services to r etur n to the ERL configuration pag e. b From the Location Settings column, click Emergency Numbers for the ERL you want to configure. The Emergency Numbers page appears. c Click Add Emergency Number . The Add Emergen cy Number page appears. d In the Em[...]

Configuring Emergency Servic es 135 Configuring the Emergency Lines de termines which ELINs should be assigned to each ERL. Y ou can configure multiple ELINs for each ERL. a Click Emergency Services to r etur n to the ERL configuration pag e. b From the Location Settings column, click Emergency Lines for the ERL you want to configure. The Emergency[...]

136 C HAPTER 4: A DDING VCX T ELEPHONES AND A TTENDANT C ONSOLES T o add or edit the emergency defaults: 1 In the USERS menu, click Emergency Se rvices . The Emergency Defaults an d Emergenc y Services page appears. See Figur e 45 . 2 In the Gateway IP Address field, enter the IP address of a system-wide emergency gateway . 3 In the Emergency Callb[...]

Configuring Emergency Servic es 137 3 In the Network IP heading, click the IP ad dr ess you want to edit. The Edit IP R ange page appears. 4 In the IP Address field, enter the IP network address that identifies the range addresses you want to include in this ERL. 5 In the Subnet Mask field, enter the subnet mask for this IP address range. 6 Click S[...]

138 C HAPTER 4: A DDING VCX T ELEPHONES AND A TTENDANT C ONSOLES 3 In the Emergency Number column, click the number you want to edit. The Edit Emergency Number pa ge appears. 4 In the Emergency Number field, edit the emergency numb er . 5 Click Save . The Emergency Numbers page refr eshes showing the new emergency number . Deleting Emergency Number[...]

Configuring Emergency Servic es 139 The Emergency Gateway IP Addresses page appears. 3 In the IP Address column, click the IP address you want to edit. The Edit Gateway IP pa ge appears. 4 In the Gateway IP Address field, enter the IP address of the gateway . 5 Click Save . The Emergency Gatew ay IP Addre sses page r efreshes showing the emergency [...]

140 C HAPTER 4: A DDING VCX T ELEPHONES AND A TTENDANT C ONSOLES Editing Emergency Lines for an ERL T o edit an Eme rgency Line for the ERL. CAUTION: If Emergency ser vice settings or emergency lines are changed, (for example, the gatew ay IP addre ss or emergency digits) th ey will not take effect until the telephones are power cycled. A simple lo[...]

Configuring Emergency Servic es 141 Deleting Emergency Lines from an ERL T o delete an Emergency Line from an ERL. 1 In the USERS menu, click Emergency Se rvices . The Emergency Defaults and Emerge ncy Services page ap pears. 2 From the Location Settings column, click Emergency Lines for the ERL you want to configure. The Emergency Line ID Numbers [...]

142 C HAPTER 4: A DDING VCX T ELEPHONES AND A TTENDANT C ONSOLES[...]

5 C ONFIGURING T ELEPHONE C OMMUNICATION S ETTINGS This chapter describes configurat ion options available af ter a telephone has been initially set up. These options are available thr ough a utility on the phone called the Local User Interface (LUI). Refer to the VCX Installation Guide for information on how to install and initially configure all [...]

144 C HAPTER 5: C ONFIGURING T ELEPHONE C OMMUNICATION S ETTINGS 3Com T elephone Configuration There are multiple configuration steps required to enable a VCX telephone to work within a VCX sy stem. These steps are de scribed in various chapters of this guide (see Chapter 1 for an overview). As described in the VCX Installation Guide , each 3Com te[...]

3Com Telephone Local User Interface Menus 145 3Com T elephone Local User Interface Menus The firmware within each 3Com telephone includes a telephone diagnostic and confi guration utility called the Loca l User Interface (LUI). The administrator ha s ac cess to telephone configurable parameters through the LUI, which ar e needed for initial physica[...]

146 C HAPTER 5: C ONFIGURING T ELEPHONE C OMMUNICATION S ETTINGS For telephones that use a powered Ethernet cable instead of a power adapter , reconnect the Ethernet cable. 4 T o start (or exit from) the LUI utility: ■ On the 3Com 3102 Business T elephone, press the Program bu tton: ■ On 3Com 2102 and 2102-IR Bus iness T elephones, press the Pr[...]

3Com Telephone Local User Interface Menus 147 No Network Connection! Please Connect Cable or Press Feature to Manually Configure d Press the button under the Feature tab. T o access the LUI utility when the Ma nager’ s T elephone is connected to the network: a Press the button under the Feature tab. b Use the Down button to scroll to the User Con[...]

148 C HAPTER 5: C ONFIGURING T ELEPHONE C OMMUNICATION S ETTINGS Figure 46 Local User Interface Contr ols on the 3Com 3102 Business T elephone 1D i s p l a y P a n e l — Shows LUI utility menu options. Use the scr oll buttons (see number 6 ) to navig ate thr ough the list of options. 2 Soft Buttons — Moves the cursor left or right. The middle b[...]

3Com Telephone Local User Interface Menus 149 Model 3101 and 3101SP Ba sic T elephones LUI Controls Figur e 47 shows the LUI controls on the Model 3101and 3101SP Basic T elephones. Ta b l e 2 0 describes each LUI utility menu item. Figure 47 Local User Interface Contr o ls on 3Com 3101 and 3101SP Basic T elephones 1D i s p l a y P a n e l — Shows[...]

150 C HAPTER 5: C ONFIGURING T ELEPHONE C OMMUNICATION S ETTINGS ■ Left and Right Buttons — Positions the cursor in the Disp lay Panel when editing a setting, such as an IP address. Model 2102 and 2102SP Busin ess T elephones LUI Contr ols Figur e 48 shows the LUI controls on the Model 2102 and 2102-IR Business T elephones. Ta b l e 2 0 describ[...]

3Com Telephone Local User Interface Menus 151 6 Scroll Bu ttons — Move s up or down thr ough the LUI menu and select hex digits when editing a MAC address. Model 2101 Basic T elephone LUI Contro ls Figur e 49 shows the LUI controls on the Model 2101 Basic T elephone. Ta b l e 2 0 describes each LU I utility menu item. Figure 49 Local User Interfa[...]

152 C HAPTER 5: C ONFIGURING T ELEPHONE C OMMUNICATION S ETTINGS before you save a change to a setting, you exit the menu item without saving the change. 7 Scroll Buttons — Moves up or down thr ough the LUI menu an d select hex digits when editing a MAC address. LUI Configuration Options for Business and Basic T elephones Ta b l e 2 0 describes e[...]

3Com Telephone Local User Interface Menus 153 1 View Settings (continued) Mem- NCP IP Addr – The NCP IP address configured in the telephone’s memory though the LUI utili ty. Mem- AL T SrvrIP – Secondary download serv er address configured in the telephone’s memory. Mem- VLAN Config – VLAN values configured in telephone’s memory. 2 Set m[...]

154 C HAPTER 5: C ONFIGURING T ELEPHONE C OMMUNICATION S ETTINGS 6 VCX Config Menu Alt Dnld Servr – Lets you specify the IP address of the secondary Network Call Processor. See the description for 5 Set NCP IP for information. Set VLAN Config – Used to enable or disable VLAN configur ation. ■ VLAN Enable – 1 You are prompted to enter the VL[...]

3Com Telephone Local User Interface Menus 155 Manager’ s T elephone Interface Figur e 50 shows the LUI controls on the Model 3103 Manager’ s T elephone. Figure 50 Local User Interface Contr ols on the 3103 Manager’ s T elephone 1D i s p l a y P a n e l — When you press the button under the Features tab (the fourth button in the series descr[...]

156 C HAPTER 5: C ONFIGURING T ELEPHONE C OMMUNICATION S ETTINGS option, the middle butto n invokes t he second option, and the bottom button invokes the third option. 3 Select Button — Selects the highlighted option in a list on the Display Panel. The highligh ted option is indicated by a black dot to the le ft of the option. 4 Scroll B uttons ([...]

3Com Telephone Local User Interface Menus 157 T able 21 Manager’ s T elephone LUI Menu Items Menu Opt ion Description View Settings Displays the currently co nfigur ed values for these options: My MAC Ad dress – MAC address of this telephone. NCP MAC Address – MAC addr ess of the primary call processor. SW Build OPs Id – Software ver sion r[...]

158 C HAPTER 5: C ONFIGURING T ELEPHONE C OMMUNICATION S ETTINGS Modify Display Displays a single option, Set Contrast, that allows you change the LCD contrast on the Display Panel. Configure IP Address Configure Subnet Mask Configure Gateway IP Address Lets you specify the IP informa tion for this telephone. I f you have a DHCP server, this inform[...]

3Com Telephone Local User Interface Menus 159 Advanced Settings Displays the following menu optio ns: Set NCP MAC Address – Not used in a VCX network. Show EEPROM Contents – Lets you scroll through the locations in the memory of th e telephone. The information is presented in hexadecimal format and can be properly interpreted only by a 3Com ser[...]

160 C HAPTER 5: C ONFIGURING T ELEPHONE C OMMUNICATION S ETTINGS[...]

6 C ONFIGURING T ELEPHONE F EATUR ES FOR A U SER This chapt er describes how to config ure telephone features that apply to individual phones in your VCX syst em. This chapter includes the followin g topics: ■ Configuring Phone Feat ures ■ Configuring T oS Phone Features ■ Configuring Call Coverage for a T elephone ■ C onfiguring Bridge Per[...]

162 C HAPTER 6: C ONFIGURING T ELEPHONE F EATURES FOR A U SER Configuring Phone Features Some features available for a telephon e are determined by the T ype of Service (T oS) enabled for t he phone (see Configuring T ype of Service ). Other features ar e provided by defaul t. Many features, however , require configuration. For example, the Ca ll F[...]

Configuring Phone Featu res 163 Figure 51 User - Assigned Phones Page The Action column provides links to the following phone fe ature configuration options: ■ Features — Clicking this link allows you to configure the following features (pr ovided by the en abled T oS and descr ibed in Ta b l e 1 1 ): ■ Call Forward Busy — See Config uring [...]

164 C HAPTER 6: C ONFIGURING T ELEPHONE F EATURES FOR A U SER ■ Registrations — Displays the phones registration information. See V iewing Phone Regis tration Inf ormation . ■ Call HIstory — Displays the user’ s calling history . See Viewing Call History . ■ Selective Ringing — See Configuri ng Selective R inging . ■ Bridge Permissi[...]

Configuring ToS Phone Features 165 Figure 52 Assigned Phone Featur es Page 5 Click the Edit Fea ture link for the feature you want to configure. Configuring Call Forward Busy T o configure the Call Busy Forward featur e: 1 Follow the steps in Configuring T oS Phone Features to access the Assigned Phone Features page for a user . 2 In the Action col[...]

166 C HAPTER 6: C ONFIGURING T ELEPHONE F EATURES FOR A U SER The Call Forward Ring No Answer feature page appears. 3 T o enable the feat ure, ensur e a check mark appears in the Enabled box. T o disable the featur e, r emove the check mark. 4 In the Phone Address field, enter the phone nu mber or extension (for example: 631002) of the phone that w[...]

Configuring ToS Phone Features 167 When enabled, all calls fr om this pho ne do not include the caller’ s name and phone number . The LCD Display Pa nel on the called phone does not show the caller’ s name or extension. Instead, the Display Panel on the called phone shows “Anon ymous”. 4 Click Update . Configuring Personal Speed Dial Number[...]

168 C HAPTER 6: C ONFIGURING T ELEPHONE F EATURES FOR A U SER T o answer the call, th e user enters the Directed Call Pickup feature code (*455) on any telephone within the group, enters the security code, and then enters the extension of the ringing phone. This transfer s the call to the user . 5 Click Update . The feature settings are applied to [...]

Configuring ToS Phone Features 169 The feature settings are applied to that user’ s phone . T o remove a phone extension fr om the Remote Forward Universal - Assigned Phones page, follow steps 1 and 2, then : 1 Check the box preceding the phone extension for each user you want to remove fr om the remote forward universal access list. 2 Click Dele[...]

170 C HAPTER 6: C ONFIGURING T ELEPHONE F EATURES FOR A U SER T o remove a phone extension from the Silent Monitor and Barge In - Assigned Phones page, follo w steps 1 and 2, then: 1 Check the box preceding the phone extension for each user you want to remove fr om the monitoring list. 2 Click Delete Selected . 3 A confirmation window appears. Clic[...]

Configuring Call Coverage for a Telephone 171 Y ou can configure a rule for events that repeat on a weekly basis. These events span on e day or less. ■ Default coverage Y ou can assign multiple coverage rule s to a phone extension, each rule covering a different time window (event). However , one-time and repeating events cannot overlap. Changing[...]

172 C HAPTER 6: C ONFIGURING T ELEPHONE F EATURES FOR A U SER Figure 53 Call Coverage Rules Page - Phone 5 T o change the defau lt call coverage point, click Default in t he Name column. The Edit Def ault Coverage Poin t page appears. S ee Figure 54 . Figure 54 Edit Default Coverage Point Page - Phone 6 Enable one of the fo llowing radio bu tt ons [...]

Configuring Call Coverage for a Telephone 173 ■ Send to Phone Number — An unan swered call goes to the spe cified phone number . The phone can be an internal extension or exter nal number but must conform to the dial plan in effect for this phone. This number can be an extension con figured for an operator or an IP Messaging number configured f[...]

174 C HAPTER 6: C ONFIGURING T ELEPHONE F EATURES FOR A U SER Y ou have two options when assigning a call coverage rule to an extension: ■ Y ou can assign a predefined coverage rule. This option allo ws you to select coverage settings previously configured through options on the DIRECTORY inter face and are available to all phone extensions confi[...]

Configuring Call Coverage for a Telephone 175 Figure 55 Add Pr edefined Coverage Rule Page - Phone Figur e 55 shows several predefined coverage settings previously configured through options on the DIRECTORY inter face. If the coverage setting you want to us e is not listed, you can create it. See Creating a Call Coverage Rule for an Extension . 6 [...]

176 C HAPTER 6: C ONFIGURING T ELEPHONE F EATURES FOR A U SER ■ Event Coverage Settings — Select a date range. ■ Weekly Coverage Settings — Select a time and day (or days) that will be applied weekly . 9 Click Save . The Coverage Rule(s) page reappe ars and the new rule is listed. New rules ar e assigned to the p hone extension a nd take ef[...]

Configuring Call Coverage for a Telephone 177 Figure 56 Add Coverage Rule Page - Phone 6 Enter a unique identifier for the rule in the Name field. 7 Select a Call Coverage option for this rule: ■ Send to V oice Mail — Unanswered calls to the phone extension are redir ected to the group voice mailbox. If Call Fallback is enabled for the extensio[...]

178 C HAPTER 6: C ONFIGURING T ELEPHONE F EATURES FOR A U SER ■ Holiday Coverage Settings — Configure the holiday date. ■ Event Coverage Settings — Configure a date range. ■ Weekly Coverage Settings — Conf igure a time and day (or days) that will be applied weekly . 9 Click Save . The Coverage Rule(s) page reappe ars and the new rule is[...]

Configuring Call Coverage for a Telephone 179 Figure 57 Call Coverage Rule(s) Page 5 Click the name of the coverage rule yo u want to edit (in this example, the rule “V acation” is selected). The Edit Cover age Rule page appears showing th e settings for the selected coverage rule. See Fig ure 56 . Figure 58 Edit Call Coverage Rule Page[...]

180 C HAPTER 6: C ONFIGURING T ELEPHONE F EATURES FOR A U SER Y ou can modify any rule attribute. 6 Edit the rule id entifier in the Name field. 7 Change the Call Coverage option for this rule: ■ Send to V oice Mail — Unanswered calls to the phone extension are redir ected to the group voice mailbox. If Call Fallback is enabled for the extensio[...]

Configuring Bridge Permissions 181 T o remove one or mor e coverage rules from a phone extension: 1 Access the office location of the user whose call coverage you want to configure (see A ccessing a VCX Site t hrough the Central Manage r ). The USERS interfa ce is enabled and the Users page appears. This page lists all the users configur ed on th i[...]

182 C HAPTER 6: C ONFIGURING T ELEPHONE F EATURES FOR A U SER Bridge permissions can be configured, by a user , thr ough the VCX User web interface or , by t he administrato r , through the VCX Administration web interface. If bridge permissions are configur ed for an extension through the Administration interface, the Bridge Permissions tab in the[...]

Configuring Bridge Permissions 183 than the primary phone. Note that “exter nal” in this case does not mean a phone extension exter nal to the VCX network (for example, the PS TN). 6 Check the box preceding the phone extensions you want to designate as secondary phones. Y ou are granting permission for these phones to answer calls to the primar[...]

184 C HAPTER 6: C ONFIGURING T ELEPHONE F EATURES FOR A U SER Figure 59 Bridge Permissions - Assigned Phones Page Y ou can modify the MWI status for a secondary phone on the Bridge Permissions - Assigned Phones page . Change the status in the MWI column for the appropriate phone and click Save Selected . The prec eding steps identified, on the prim[...]

Mapping Bridged Extensions 185 Administration web interface. If a bridged extension is mapped through the Administration interface, the Button Mappings tab in the VCX User interface for the secondary phone sh ows the primary extension mapped to a button. However , the seco nda ry user can change the button mapping unless you lock it (see Dynamic B [...]

186 C HAPTER 6: C ONFIGURING T ELEPHONE F EATURES FOR A U SER The Buttons Mappings page refreshes. For the bridged line settings to take effect, the secondary phone must log of f and then log on. If you want to map a second bridge d line to a button, the second b utton must be immediately above or below the first bridged line button. Y ou can speci[...]

7 C ONFIGURING G LOBAL T ELEPHONE F EATUR ES This chapt er describes how to config ure telephone features that apply to all the phones in your VCX system (a region, or a region and its branches). This chapter includes the followin g topics: ■ Configuring System Spe ed Dial Numbers ■ Configuring Camp On Par ameters ■ Mapping Features to T elep[...]

188 C HAPTER 7: C ONFIGURING G LOBAL T ELEPHONE F EATURES Configuring System Speed Dial Numbers This section describes how to g loba lly co nfigure speed dial numbers. System speed dial numbers are available to any user at any site in your VCX system. Y ou can also configure personal speed dial numbers for individu al users (see Configuring Persona[...]

Configuring System Speed Dial Numbers 189 Adding a System Speed Dial Entry T o add a system speed dial nu mber: 1 From the Central Manager , select the VCX server that has been designated the system speed dial master site (see A ccessing a VCX Site t hrough the Central Manage r ). The USERS interfa ce is enabled and the Users page appears. This pag[...]

190 C HAPTER 7: C ONFIGURING G LOBAL T ELEPHONE F EATURES 5 In the First Name field, enter the firs t name of the user associated with this system speed dial entry . The field accepts a maximum of 64 characters. This field is optional. 6 In the Last Name field, enter the last name of the user associated with this system speed dial entry . If th e s[...]

Configuring System Speed Dial Numbers 191 system speed dial entries and run the config.s h script as described in Directly Adding a User Dir ectory to the Global Directory . Modifying a System Speed Dial Entry Y ou can modify any of the information configured for an existing system speed dial entry . T o modify an existing system speed dial entry: [...]

192 C HAPTER 7: C ONFIGURING G LOBAL T ELEPHONE F EATURES Deleting a System Speed Dial Entry Y ou can delete one, some, or all existing system spee d dial entrie s. T o delete one or more existi ng system speed dial entries: 1 In the USERS menu, click System Speed Dials . The Enterprise System Speed Dials pag e appears. See Figure 61 . The page lis[...]

Configuring Camp On Parameters 193 extension. The user can then ha ng up or plac e another ca ll. When the called party becomes available, the syst em automatically calls the user and then the called party's extension. The two Camp On parameters that you can configu re apply to the two types of Camp On calls: ■ Camp On Return Interval — De[...]

194 C HAPTER 7: C ONFIGURING G LOBAL T ELEPHONE F EATURES Figure 63 Camp On Configuration Parameters 3 Click in text box for the parameter you want to chang e and enter the new value. As described earlier in this section, each valu e must be within the range of valid values. 4 Click Save . Mapping Features to T elephone Buttons 3Com maps calling fe[...]

Mapping Features to Telephone Buttons 195 ■ Y ou can override the button mappings specified for a pho ne type in the T oS by mapping buttons for individual users. Y ou can also allow your users to map buttons to features on their own phones through the VCX User Interface . Or , you can prevent users from mapping some or all buttons by locking a f[...]

196 C HAPTER 7: C ONFIGURING G LOBAL T ELEPHONE F EATURES Figure 65 3103 Default T emplate Button Mapping There ar e two default button mapping templates for each supp orted phone type. For the Model 2102 Business t elephone, you can map 12 buttons. ■ 2102 Default T emplate — Maps one of the 12 button s to the Call Forward Universal (CFU) funct[...]

Mapping Features to Telephone Buttons 197 Creating a Button Mapping T emplate If the button mapping in any of the de fault templates does not suit your needs, you can either modify the default template (see Modifying a Button Mapping T emplate ) or create your own template. T o create a button mapping template: 1 From the Central Manager , select a[...]

198 C HAPTER 7: C ONFIGURING G LOBAL T ELEPHONE F EATURES Figure 67 2102 Default Bu tton Mapping Note the following elements shown in Figure 67 : ■ The Lock check box for each button determines whether or not a user can modify the feature you assign to a button. A user can modify button mapping through the VCX User Interface or the TUI, but only [...]

Mapping Features to Telephone Buttons 199 the number of speed dial entr ies that can be mapped to buttons in a template, adjust the designat ed index number . ■ The Additional Argumen t field is used t o supply additional information a few features need to execute . For example, the Directed Pickup feature allows a user to answer a call ringing o[...]

200 C HAPTER 7: C ONFIGURING G LOBAL T ELEPHONE F EATURES maximum inde x number plus 1. Fo r exampl e, if the c urr ent maximum personal speed dial inde x number is 5, the index number for the new speed dial number should be 6. ■ If, in step 7, you re moved a personal speed dial entry , delete the number in the Number/Index field. A user can conf[...]

Mapping Features to Telephone Buttons 201 that is linked to a T oS. See Editing T ype of Services for information on removing a button mapping template from a T oS. 1 From the Central Manager , select a VCX server (see A ccessing a VCX Site t hrough the Central Manage r ). The USERS interfa ce is enabled and the Users page appears. This page lists [...]

202 C HAPTER 7: C ONFIGURING G LOBAL T ELEPHONE F EATURES The Button Mappings List page appears. 3 Click the name of the template you want to edit. The Edit Butto n Mappings page appears. See Figure 67 . 4 Click the drop-down list for the button whose feature you want to change and select a new featu re (see Mappable Features ). On Models 2102 and [...]

Mapping Features to Telephone Buttons 203 A button mapped to system speed dial is automatically locked. Users cannot remap the button or change the i ndex assignment through the VCX User interface. ■ If, in step 5, you selected a feature that r equires additional information to execute (for exam ple, a telephone extension), enter the information [...]

204 C HAPTER 7: C ONFIGURING G LOBAL T ELEPHONE F EATURES Ta b l e 2 3 shows the features you can map to buttons on the VCX Manager’ s T elephon e (Model 3103). No te that you cannot map bu ttons to System Appearance lines. By default, the Ma nager’ s T elephone Feature Yes Forward Busy Yes Destination number Forward Ring No Answer Yes Destinat[...]

Mapping Features to Telephone Buttons 205 provides 10 soft button System Appearance lines, which cannot be modified. T able 23 Mappable Features for the Model 3103 T elephone Feature Mapped by User? Number/Index or Additional Arguments Anonymous Next Yes Anonymous All Yes Attendant Serial Call Yes Transfer destination number Barge In No Block Monit[...]

206 C HAPTER 7: C ONFIGURING G LOBAL T ELEPHONE F EATURES Configuring Call Park This section describes how to g loba lly configure call park for a VCX system. Call park allows a user to place a call in a holding pat tern wh ere it can retrieved by any user from any telephone on the system. When a call is parked, it is assigned a cal l park extensio[...]

Configuring Call Park 207 plan in effect must include a dial rule that allows four -digit dial strings that begin with 4. See C onfiguring Dial Plans . By default, a call r emains parked for 5 minutes. However , you can adjust this value. If the call is not answered 5 minutes after it is parked, the user who parked the call is called back. If th e [...]

208 C HAPTER 7: C ONFIGURING G LOBAL T ELEPHONE F EATURES 4 Click Update to set the configuration par ameters. T able 24 Call Park Field Descriptions Field Description Start Number Specifies first number that the VCX system can use to park a call. The default start number is 800. The length of a call park number can be from 2 digits to 10 digits, i[...]

8 C ONFIGURING G RO U P S This chapter describes how to configure VCX telephone user groups and includes the following topics: ■ Configuring Call Pickup G roups ■ Configuring Page Groups ■ Configuring Hunt Groups and Attendants ■ Using the G roup Sear ch T oo l All of the phone features described in this chapter are configured thr ough VCX [...]

210 C HAPTER 8: C ONFIGURING G ROUPS Configuring Call Pickup Groups A VCX telephone user can use a call pickup feature to answer a call that is ringing on another VCX telephone. There ar e two types of call pickup: ■ Directed Call Pickup — Al l ow s a us er to a ns we r a ca ll r in gi ng on th e phone of a specific user . T o answer the ca ll,[...]

Configuring Call Pickup Groups 211 2 Click Call Pickup Groups . The Call Pickup Gro ups page appears. 3 Click Add Call Pickup Group . The Add Call Pickup Gro up page appears. See Figur e 69 . Figure 69 Add Call Pickup Gr oup Page 4 In the Group Name field, enter an alpha-numeric identifier for the new group. 5 In the Group Address field, enter a ph[...]

212 C HAPTER 8: C ONFIGURING G ROUPS 7 Click Save . The Call Pickup Groups page appears and lists the Call Pickup gr oup you just cre ated. See Figur e 70 . Figure 70 Call Pickup Gr oup List T o modify an existing group, click on the appropriate name in the Group Name column. Y ou can cr eate a maximum of 100 Call Pickup gr oups for each site. Addi[...]

Configuring Page Groups 213 3 Select the member or members you want to add to the group and click Add Selected (alternatively , you can click Assign in the Action column for a single member). Each Call Pickup group can include a maximum of 75 members. The updated Member Phones List page appears. Figure 72 shows four phones added to the payroll call[...]

214 C HAPTER 8: C ONFIGURING G ROUPS Page group members must be local users. A gr oup can include all users at a site or a subset of users. A telephone can belong to multiple page groups, however a telephone can only receive one page at a time. When you create a page group, you assign phone extensions as members of the group. Y ou also assign an ex[...]

Configuring Page Groups 215 Creating a Page Group T o configure a Page Gr ou p: 1 From the Central Manager , select a VCX server (see A ccessing a VCX Site t hrough the Central Manage r ). The USERS interfa ce is enabled and the Users page appears. This page lists all the users configur ed on th is server . The menu options for the USERS interface [...]

216 C HAPTER 8: C ONFIGURING G ROUPS If the phones in the page group are connected to a switch, or if a page for the group will cross multiple subn ets, multicast co mmunication must be enabled on each switch. 7 In the Port Number , enter a multicast port number the VCX system can use to broadcast the audio to page gr o up members. The valid range [...]

Configuring Page Groups 217 Figure 75 Page Gr oup - Add Members 2 Click Assign Phones . The Page Group - Unassigned Phones list page appears and displays the phone number and name of all the users who are not members of the Page Group. 3 Specify the phones you want to add to the group. Each Page Group can include a maximum of 300 members. a Select [...]

218 C HAPTER 8: C ONFIGURING G ROUPS T o remove a phone from a gr oup, click Unassign for the appropriate phone number . T o delete multiple p hones, select them by enabling t he check box next to each entr y and click Unassign Selected . Configuring Hunt Groups and Attendants Y ou can establish formal and informal call centers so that incoming cal[...]

Configuring Hunt Groups and Attendants 219 T o illustrate the differ ences between hunt group types, assume you have configured four members (A, B, C, and D) for each type. Note that a member must be logged in to both the VCX system and the group to re ceive a call. ■ Linear Hunt Group — An incoming call always rings at the first member phone o[...]

220 C HAPTER 8: C ONFIGURING G ROUPS group’ s call coverage point. Y ou ca n configure the call coverage point to be: ■ A voice mailbox ■ Another group ■ An individual extension ■ An Auto Attendant number ■ An external ph one number Each hunt group has a default call co verage point. Ho wever , you can also create a call coverage plan t[...]

Configuring Hunt Groups and Attendants 221 Ta b l e 2 5 summarizes how the three gr ou p types ro ute incoming calls. Hunt Group calls routed to a call co verage point always go to the point configured for the Hunt Group, not to the point configured for (or by) the Hunt Group member (that is, the memb er’ s personal call coverage point). If the m[...]

222 C HAPTER 8: C ONFIGURING G ROUPS Y ou need the following IP Messaging information: ■ V oice Mail Number — Identifies the extension dialed by the call processor to access the IP Messaging voicemail system. ■ Announcement Number — Iden tifies the recor d ing a caller hears before the call is answered (for ex ample, “Y our call is import[...]

Configuring Hunt Groups and Attendants 223 T o configure a hunt gr oup or attendant: 1 From the Central Manager , select a VCX server (see A ccessing a VCX Site t hrough the Central Manage r ). The USERS interfa ce is enabled and the Users page appears. This page lists all the users configur ed on th is server . The menu options for the USERS inter[...]

224 C HAPTER 8: C ONFIGURING G ROUPS Group Address The number dialed by callers to reach the hunt group or attendant. Th is should be a new extension, not a previously created extension. VCX software automatically creates the extension and an associated voicemail box. 4000 Type Identifies the type of group: ■ Hunt Group - Linear ■ Hunt Group - [...]

Configuring Hunt Groups and Attendants 225 5 In the Queue Notification section, choose one of th e optio ns described in Ta b l e 2 7 . When an option is enabled, all members of the hunt group or attendant, regardless of group login status (log ged in or logged out), receive a notification message on th eir telephone display panel when queued calls[...]

226 C HAPTER 8: C ONFIGURING G ROUPS Queue). Y ou can enable one or both opti on s. By default, neither option is enabled. For both options, the initial notification is sent as soon as the threshold is exceeded, and a 30-second timer starts . If the call r emains in the queue, a notification is re-sent when the 30-second time r elapses. The second [...]

Configuring Hunt Groups and Attendants 227 6 Click Save . The Hunt Groups page appears and list s the hunt group or attendant you just created. See Figur e 78 . Figure 78 Hunt Gr oups Page Once you have created a hunt group or attendant, yo u can set up call coverage rules (see Hunt Group and Attendant Call Coverage Opt ions ) and add users (see A [...]

228 C HAPTER 8: C ONFIGURING G ROUPS ■ Calls can be redir ected to a telephone number or extension. In addition to the default call coverage point, you can create a coverage plan for a hunt group or attendant. A coverage plan con sists of coverage rules. A rule specifies the call covera ge point (voice mailbox or number) to which unanswered calls[...]

Configuring Hunt Groups and Attendants 229 T o change the def ault call coverage point: 1 From the Central Manager , select a VCX server (see A ccessing a VCX Site t hrough the Central Manage r ). The USERS interfa ce is enabled and the Users page appears. This page lists all the users configur ed on th is server . The menu options for the USERS in[...]

230 C HAPTER 8: C ONFIGURING G ROUPS Figure 80 Edit Default Coverage Point for a Hunt Gr oup 5 Select one of the following defaul t hunt group call coverage points: ■ Send to V oice Mail — Unanswer ed calls to the hunt group or attendant are redir ected to the group voice mailbox. ■ Send to Number — Unanswer ed calls to the hunt group or at[...]

Configuring Hunt Groups and Attendants 231 Y ou have two options when assigning a call coverage rule to a group: ■ Y ou can assign a predefined coverage rule. This option allo ws you to select coverage settings previously configured through options on the DIRECTORY inter face and are available to all groups and attendants configured on this serve[...]

232 C HAPTER 8: C ONFIGURING G ROUPS Figure 81 Add Pr edefined Coverage Rule Page - Hunt Group Figur e 81 shows several predefined coverage settings pr eviously configured through options on the DIRECTORY inter face. 5 Enter a unique identifier for the rule in the Name field. 6 Select a Call Coverage option for this rule: ■ Send to V oice Mail ?[...]

Configuring Hunt Groups and Attendants 233 ■ Weekly Coverage Settings — Select a time and day (or days) that will be applied weekly . 8 Click Save . The Coverage Rule(s) page reappe ars and the new rule is listed. New rules are assigned to the hunt gr oup or attendant and take effect immediately . Y ou cannot edit an existing rule (for example,[...]

234 C HAPTER 8: C ONFIGURING G ROUPS Figure 82 Add Coverage Rule Page - Hunt Gr oup 5 Enter a unique identifier for the rule in the Name field. 6 Select a Call Coverage option for this rule: ■ Send to V oice Mail — Unanswer ed calls to the hunt group or attendant are redir ected to the group voice mailbox. ■ Send to Number — Unanswer ed cal[...]

Configuring Hunt Groups and Attendants 235 If call coverage is extern al (outside the VCX system), enter the number as an E.164 number (847555 5555). 7 Enable the scheduling setting you want this rule to ap ply: ■ Holiday Coverage Settings — Configure the holiday date. ■ Event Coverage Settings — Configure a date range. ■ Weekly Coverage [...]

236 C HAPTER 8: C ONFIGURING G ROUPS ■ T o remove multiple coverage rule s, e nable the check box pr eceding the name of each rul e and click Delete Selected . A confirmation box appears verifying y ou re al l y w an t t o re mo v e t h es e coverage rules from the hunt gr oup . 5 Click OK . Adding Local User Extensions to a Hunt Group or Attenda[...]

Configuring Hunt Groups and Attendants 237 2 Click Hunt Groups . The Hunt Groups page appears. See Figure 83 . Figure 83 Hunt Gr oups Page 3 Locate the row containing the group you want to configure and click Phones in the Actions co lumn. The Hunt Group - Assigned Phones page appears listing any current members of the group. 4 T o assign one or mo[...]

238 C HAPTER 8: C ONFIGURING G ROUPS Figure 84 Hunt Gr oup - Assigned Phones Page Y ou can specify that calls to a hunt group extension generate a distinctive ring tone on phon es assigned to t he hunt group. ■ The ring tone can be specified in the phone profile to which the hunt group extension is assigned (see Cr eating a Phone Pr ofile ). ■ [...]

Configuring Hunt Groups and Attendants 239 T o add a remote user extension to a hunt gr oup or attendant: 1 From the Central Manager , select th e VCX server on which the group is configured (see A ccessing a VCX Site t hrough the Central Manage r ). The USERS interfa ce is enabled and the Users page appears. This page lists all the users configur [...]

240 C HAPTER 8: C ONFIGURING G ROUPS 2 Click Phones . The Phones p age appears. 3 Locate the phone extension you want to add to the group. 4 In the Actions column, click Hunt Groups . The Phone - Assigned Hunt Groups pa ge appears listing any groups of which the extension is a member . See Figure 85 . Figure 85 Phone - Assigned Hunt Gr oups Page 5 [...]

Configuring Hunt Groups and Attendants 241 7 Click OK . The Phone - Assigned Hunt Groups pa ge reappears listing the assigned group. See Figure 87 . Figure 87 Phone - Assigned Hunt Gr oups Page (Group Added) Notice that the assigned hunt group or attendant is flagged as an extern al group. Removing Local User Extensions fr om a Hunt Gro up or Atten[...]

242 C HAPTER 8: C ONFIGURING G ROUPS ■ T o remove a single group member , enable the check box preceding the user extension a nd click Unassign in the Actions column. ■ T o remove multiple group members, enable the check box preceding each user extension and click Unassign Selected . A confirmation box appears verifying y ou re al l y w an t t [...]

Configuring Hunt Groups and Attendants 243 ■ T o unassign multiple group memb ers, enable the check box preceding each user extension and click Unassign Selected . A confirmation box appears prompting you to confirm this action. 5 Click OK . The Hunt Group - Assigned Phones page r eappears and the removed members are no longer listed. Next, you m[...]

244 C HAPTER 8: C ONFIGURING G ROUPS Editing a Hunt Group or Attendant Y ou can modify hunt group or attend ant attributes established during initial configuration (for example, th e gr oup name or class of ser vice). T o edit a hunt group or attendant: 1 From the Central Manager , select a VCX server (see A ccessing a VCX Site t hrough the Central[...]

Configuring Hunt Groups and Attendants 245 3 Locate the row containing the gr oup you want to remove and click Delete in the Actions column. A confirmation box appears verifyin g you really want to r emove the group. 4 Click OK . The Hunt Groups page refr eshes and the hunt g roup is deleted. Follow the instructions on the Hunt Groups page to delet[...]

246 C HAPTER 8: C ONFIGURING G ROUPS Figure 88 Hunt Gr oup Status Page The Rank column shows the or der in which calls will be answer ed by group members. 4 Enable the radio button preceding th e member who se rank you want to modify . 5 In the Change selected member’ s rank to: text box, enter the new rank and click Submit . If you change a memb[...]

Configuring Hunt Groups and Attendants 247 ■ If a group member uses attendant se rial calling to transfer a call and then logs out of the group, the transferr ed call r eturns to another available group member . T o change the log in stat us of a hunt group or attendant member: 1 From the Central Manager , select a VCX server (see A ccessing a VC[...]

248 C HAPTER 8: C ONFIGURING G ROUPS bridged to a primary extension and therefor e have access to the primary extension’ s voice mailbox (see Adding B ridge Per mission for an Extension ). For example, extension 641001 is a member of two hun t groups, Service and Support, and is configured to receive voicemail notification when a caller leaves vo[...]

Using the Group Search Tool 249 ■ Check the box to enable MWI not ification for this member . ■ Clear the check box to disable MWI notification for this member 6 Click Submit . The new configuratio n is applied to the hunt group or attend ant member . Using the Gr oup Search T ool Y ou can search for a any group (hunt, calling, attendant, page,[...]

250 C HAPTER 8: C ONFIGURING G ROUPS ■ Group Name — Sear c h using the name of the group. ■ Group Addr ess — Search using the extension assign ed to a group. Y ou can enter partial search wor ds such as “cal” for “CallingGroup” or “64” for any extension containing “64 ”. Y ou can enter search criteria in one or more fields. [...]

Using the Group Search Tool 251 Figure 91 Gr oup Name Search Results The hunt group named Service satisfied the search criteria . Notice that the search r esults list all the members of the hunt group, including members at remote sites (indicated by an * next to the phone address). Figur e 92 shows the search results if the Gr oup Name criteria in [...]

252 C HAPTER 8: C ONFIGURING G ROUPS[...]

9 C ONFIGURING D IAL P LANS , P ATTER NS , AND D IAL R ULES This chapter describes how to use the VCX Administrat or provisioning application to manage dial pl ans, patter ns, and dial rules. This chapter includes the followin g topics: ■ C onfiguring Dial Plans ■ Configuring Dial Rules ■ Configuring Patter ns (USERS) ■ Configuring Number T[...]

254 C HAPTER 9: C ONFIGURING D IAL P LANS , P ATTERNS , AND D IAL R ULES Configuring Dial Plans Dial plans consist of individual or g rouped dial rules. Dial rules determine what sequence of numbers a user is allowed to dial. For example , you can create a dial plan that incl udes dial rules that allow a user to dial 4-digit extensions starting wit[...]

Configuring Dial Plans 255 Figure 93 Add Dial Plan Page 5 In the Name field, enter a unique name to identify the dial plan. 6 Click Save . The Dial Plans page appear s. See Figure 94 . Figure 94 Dial Plans Page 7 Click Dial Rules in the r ow for the new dial plan. The Dial Plan - Assigned Dial Rules page appears. Se e Figure 95 .[...]

256 C HAPTER 9: C ONFIGURING D IAL P LANS , P ATTERNS , AND D IAL R ULES Figure 95 Dial Plan - Assigned Dial Rules Page Note that Figure 95 shows the dial rules assigned to an existing dial plan named Internal. For a new dial plan, the Dial Plan - Assigned Dial Rules page will have no entries. 8 Click Assign Dial Rules . The Dial Plan - Unassign ed[...]

Configuring Dial Plans 257 Editing Dial Plan Names T o edit a dial plan name: 1 Click Dial Plans . The Dial Plans page appears. See Figure 94 . 2 Click the name of the dial plan you wan t to edit in the Name column. The Edit Dial Plan page ap pears. 3 Revise the name of the dial plan and click Save . The Dial Plans page appear s showing the changed[...]

258 C HAPTER 9: C ONFIGURING D IAL P LANS , P ATTERNS , AND D IAL R ULES ■ T o delete multip le dial plans, enter a ch eck mark in the check box preceding each dial plan you want to delete, then click Delete Selected . The Dial Plans page r efreshes. Configuring Dial Rules Dial rules simplify dialing and are created by configuring patter ns for p[...]

Configuring Dial Rules 259 The Add Dial Rule pa ge appears. See Figure 97 . Figure 97 Add Dial Rules Window 4 Enter the required field information using Ta b l e 2 8 as a guide . T able 28 Dial Rule Field Descriptions Field Description Name Enter a unique name to identify the dial rule. Min Length Specify the minimum number of digits a user must di[...]

260 C HAPTER 9: C ONFIGURING D IAL P LANS , P ATTERNS , AND D IAL R ULES 5 Click Save . The Dial Rules page appears and the new rule is listed. Deleting Dialing Rules Y ou can delete a dial rule that is no longer r equired by a dial plan. However , deleting a dial rule r emoves it from all dial plans to which the rule is assigned. T o delete a dial[...]

Configuring Patterns (USERS) 261 Y ou can use the VCX Administrator application to manage patterns on either the USERS interface or the DIRECTORY interface. This section describes how to configure patterns thr ough the USERS interface (see C onfiguring Patter ns (DIRECTORY ) ). A pattern configured through the USERS interface also appears on the DI[...]

262 C HAPTER 9: C ONFIGURING D IAL P LANS , P ATTERNS , AND D IAL R ULES Figure 98 Patterns Page 3 Click Add Pattern . The Add Patter n page appe ars. See Figure 99 . Figure 99 Add Pattern Page 4 In the Name field, enter a unique name for the patter n. 5 In the Patter n field, enter the patter n value. The value can contain a single wild card (*) a[...]

Configuring Number Translation (USERS) 263 Editing Patterns T o edit a pat ter n: 1 Click Patterns . The Patter ns pa ge appears. See Figure 99 . 2 In the Name column, click the name of the patt ern you want to edit. 3 Modify the fields (see the field descriptions in Adding Patter ns ). 4 Click Save . The Patter ns pa ge appears. Deleting Patterns [...]

264 C HAPTER 9: C ONFIGURING D IAL P LANS , P ATTERNS , AND D IAL R ULES also dial the fu ll extension to reach a u ser at the local site unless you configure number translation to drop the site prefix. With number translation configured on each site, a user can dial a f our -digit number (10nn) to reach other local users. Note that the dial plan i[...]

Configuring Number Translation (USERS) 265 Figure 100 Number T ransl ation Page (USERS) 3 Click Add Number T ranslation . The Add Number T ranslation page appe ars. See Figur e 101 . Figure 101 Add Number T ranslation Page 4 Enter the required field information using Ta b l e 2 9 as a guide. T able 29 Number T ranslation Information Field Descripti[...]

266 C HAPTER 9: C ONFIGURING D IAL P LANS , P ATTERNS , AND D IAL R ULES 5 Click Save . The Number T ranslations page app ears listing the new tra nslation patter ns. See Figure 102 Figure 102 Number T ransl ation Page (USERS) - Added Result Source Pattern If you want to modify the Source Pattern call string, choose the appropriate pattern from the[...]

Configuring Number Translation (USERS) 267 Editing a Number T ranslation Pattern T o edit a number translation patter n: 1 From the Central Manager , select the VCX server whose number translation configuration you want to modify (see A ccessin g a VCX Site t hrough the Central Manage r ). The USERS interfa ce is enabled and the Users page appears.[...]

268 C HAPTER 9: C ONFIGURING D IAL P LANS , P ATTERNS , AND D IAL R ULES A confirmation window appears prom pting you to verify the delete action. 4 Click OK . The Number T ranslations page app ears and the deleted pa ttern (or patterns) are no longer listed.[...]

10 C ONFIGURING R OUTING AND T RANSLATION S ERVICES This chapter describes how to use the VCX Administrat or web interface to manage routes, end points, patter ns , outdial patter ns, requestors, time bands, and number translation. This chapter includes the followin g topics: ■ Accessing the DIRECTOR Y Interface ■ Route Plan C onfiguration Requ[...]

270 C HAPTER 10: C ONFIGURING R OUTING AND T RA NSLATION S ERVICES Accessing the DIRECTOR Y Interface Y ou can use the VCX Administrator pr ovisioning application to manage routes, end points, patter ns, outdial patter ns, requestors, time bands, and number translation. Configuration options for these items are available through menu options ava il[...]

Route Plan Configuration Requiremen ts 271 ■ Manage Patter ns — Dial string pa tter ns are used by the VCX call processor to r o ute calls to the correct destination. See C onfiguring Patter ns (DIRECTORY ) . ■ Manage End Points — An end point, id entified by IP a ddress, specifies a device (for example, call proce ssor or gateway) to which[...]

272 C HAPTER 10: C ONFIGURING R OUTING AND T RA NSLATION S ERVICES A route plan associates a dial patter n with a route (a r oute identifies one or more end points). A r oute plan determines how a call processor dir ects calls. End points can be one of the following types: ■ Call Processor — Use this type of call pr ocessing end point wh en a c[...]

Route Plan Configuration Requiremen ts 273 In both cases, one server in the pair is designated the primar y and the other server is designated the second ary . In a single-site system, you need to configure end points, r outes, patterns, and route plans on the prim ary server ru nning call processing software. ■ Y ou need to create end points tha[...]

274 C HAPTER 10: C ONFIGURING R OUTING AND T RA NSLATION S ERVICES c Add an end po int of the ty pe Gateway that point s to the IP Me ssaging module running on A . d Add an end po int of the ty pe Gateway that point s to the IP Me ssaging module running on B . For instructions on adding an end point, see Adding End Points . 4 Create two r outes. a [...]

Route Plan Configuration Requiremen ts 275 Route Plan Configuration for Multi-site Syste ms In a multi-site system, VCX services ru n on servers at multiple locations. A multi-site system can include: ■ A r egional site with one or more associated branch of fices. ■ Multiple regional sites with each r egion supporting one or more associated bra[...]

276 C HAPTER 10: C ONFIGURING R OUTING AND T RA NSLATION S ERVICES The remaining topics in this section describe the r oute plans you need to create for a multi-site system. Note that these topics refer ence other topics in this chapter that describe how to configure a route plan and its elements (end points, patter ns, and routes). Y ou can also u[...]

Route Plan Configuration Requiremen ts 277 For instructions on adding an end point, see Adding End Points . 4 Create thr ee routes. a Route1 includes the end points created for R1a and R1b . b Route2 includes the end points created for R2a and R2b . c Route3 includes the end points created for R3a and R3b For instructions on adding routes, see Addi[...]

278 C HAPTER 10: C ONFIGURING R OUTING AND T RA NSLATION S ERVICES servers R2a an d R3a , you would set up a route that includes end point R1a defined as type Redi rect Call Pr ocessor . This option reduces the number of ro utes you have to configure. If you have a large installation, you could pick one region and have all other servers have one re[...]

Route Plan Configuration Requiremen ts 279 This example describes how to create routes on a branch call processor hosted by region 1. The example uses the following multi-site system: ■ R1a identifies the primary call processor in r egion 1. ■ R1b identifies the secondary call processor in region 1. ■ R2a identifies the primary call processor[...]

280 C HAPTER 10: C ONFIGURING R OUTING AND T RA NSLATION S ERVICES ID for region 1 is 61 and the site ID for r egion 2 is 62, you would create two pattern s: 61* and 62*. Y ou also need to create a pattern that identifies calls to the PSTN, for example, 81*. For instructions on adding a patter n, see Adding Patter ns . For information on dial rules[...]

Route Plan Configuration Requiremen ts 281 ■ B1R1 identifies one branch call pr ocessor hosted by region 1. T o configure a route from a r egional office to a branch office: 1 Access the server you want to manage, in this case R1a (see A ccessing a VCX Site t hr o ugh the Central Manage r ). The USERS interfa ce is enabled and the Users page appe[...]

282 C HAPTER 10: C ONFIGURING R OUTING AND T RA NSLATION S ERVICES This example describes how to create a gateway route on the primary call processor in one r egional office. Th e example uses the following simple multi-site system in which the six se rvers are running IP T elephony and IP Messaging configurations: ■ R1a identifies the primary ca[...]

Route Plan Configuration Requiremen ts 283 6 Configure a r oute plan to associate the patter n and the route. In this example, you would create a r oute plan that associates GWRoute1 with the dialing patter n 81*. For instructions, see Adding a Route Plan . Y ou do not need to perform these steps on a secondary server . Data replication between the[...]

284 C HAPTER 10: C ONFIGURING R OUTING AND T RA NSLATION S ERVICES no IP Messaging services. In this case, voicemail and MOH services are pr ovided to all branches by the regional server . ■ When a multi-site system with branch of fices is configured for local messaging, the branch o ffices ar e con figured as IP T elephony and IP Messaging syste[...]

Route Plan Configuration Requiremen ts 285 T o configure IP Messaging ro utes: 1 Access the server you want to manage, in this case R1a (see A ccessing a VCX Site t hr o ugh the Central Manage r ). The USERS interfa ce is enabled and the Users page appears. 2 Click DIRECTORY . 3 Create two end points. a Add an end point of the type Gateway that poi[...]

286 C HAPTER 10: C ONFIGURING R OUTING AND T RA NSLATION S ERVICES The example uses the following multi- site system: ■ R1a identifies the primary call processor in r egion 1. ■ R1b identifies the secondary call processor in region 1. ■ IPM1a identifies the primary IP Messaging server in region 1. ■ IPM1b identifies the secondary IP Messa g[...]

Route Plan Configuration Requiremen ts 287 Repeat steps 1 through 6 for the other branch offices that use global IP Messaging services. Configuring Routes for Local IP Messaging on a Branch Office This example describes how to create IP Messaging routes on a branch office that uses local IP Messaging services. The example uses the following bran ch[...]

288 C HAPTER 10: C ONFIGURING R OUTING AND T RA NSLATION S ERVICES In this example, you would create one route plan that associates IPMRoute1 with the pattern 5* . For instructions, see Adding a Route Plan . Repeat steps 1 through 6 for the other branch offices that use local IP Messaging services. Configuring Routes for IP Messagi ng Clients on a [...]

Route Plan Configuration Requiremen ts 289 f Add an end point of the type Gateway that points to C4 . For instructions on adding an end point, see Adding End Points . 4 Create five r outes . IPMRoute1 includes the end points created for IPM1a and IPM1b . IPMRoute2 includes the end point created for C1 . IPMRoute3 includes the end point created for [...]

290 C HAPTER 10: C ONFIGURING R OUTING AND T RA NSLATION S ERVICES 6 Configure a r oute plan to asso ciate a pattern and a route. In this example, you would create five r oute plans: IPMplan1 — Associates IPMRoute1 with the pattern 5* . IPMplan2 — Associates IPMRoute2 with the pattern 6* . IPMplan3 — Associates IPMRoute3 with the pattern 7* .[...]

Managing End Points 291 2 Click DIRECTORY . The DIRECTORY interface page appears. See Figure 103 . 3 Click Patterns . The Patter ns pa ge appears. See Figure 98 . 4 Click Patterns . The Patter ns pa ge appears. See Figure 98 . ■ T o add a pattern, follow the directions in Adding Patterns . ■ T o modify a pattern, follow the directions in Editin[...]

292 C HAPTER 10: C ONFIGURING R OUTING AND T RA NSLATION S ERVICES Figure 104 End Points Page 4 Click Add End Point . The Add End Point page appears. See Figure 105 . Figure 105 Add End Point Page 5 Enter the required information using Ta b l e 3 0 as a guide.[...]

Managing End Points 293 l T able 30 End Point Field Descriptions Name Description Type Identifies the type of end point. The drop-down list provides the following options: ■ Gateway – Identifies the end point as either a media gateway, an IP Messaging serv er, IP Messaging client, or an IP Conferencing server. ■ Terminal – Identifies the en[...]

294 C HAPTER 10: C ONFIGURING R OUTING AND T RA NSLATION S ERVICES 6 Click Save . The End Points page appears listing the new en d point. Editing End Points T o modify an end point configur ation: 1 Click End Points . The End Point s page appea rs. See Figure 104 . 2 In the Name colu mn, click the na me of the end point you wa nt to modify . The Ed[...]

Managing End Points 295 ■ T o delete one en d point, click Delete in the Actions column for the end point entry you want to delete. ■ T o dele te multiple end points, en ter a check mark in the check box preceding each end point you want to delete, then click Del ete Selected . A confirmation window appears prom pting you to verify the delete a[...]

296 C HAPTER 10: C ONFIGURING R OUTING AND T RA NSLATION S ERVICES 5 Click Assign OutDial Patterns . The End Point - Unassigned OutDial Patterns page appears. See Figur e 107 . The page lists all the Out Dial patterns con figured on this server that have not been assig ned to this end point. Figure 107 End Point - Unassigned OutDIal Patterns Page 6[...]

Managing Routes 297 Deleting OutDial Patterns from Existing End Points T o delete OutDial patterns from existing end points: 1 Click End Points . The End Point s page appea rs. See Figure 104 . 2 In the Actions column for an end point, click the OutDial Patterns . The End Point - Assigned OutDial Patter ns page appears. See Figure 108 . 3 Y ou can [...]

298 C HAPTER 10: C ONFIGURING R OUTING AND T RA NSLATION S ERVICES Figure 109 Routes Page Ta b l e 3 1 describes th e fields on the Routes page. l 4 T o add a route, click Add Route . The Add Route page appears. See Figure 11 0 . Figure 110 Add Route Page T able 31 List of Routes Field Descriptions Column Description Check Box Use the check box to [...]

Managing Routes 299 5 In the Name field, enter a unique name to identify the new r out e. 6 Click Save . The Routes page appears listing the new route. Next, assign an end point to the route, see Assigning End Points to Routes . Editing Routes T o edit a route: 1 Click Routes . The Routes page appear s. See Figure 109 . 2 In the Name column, click [...]

300 C HAPTER 10: C ONFIGURING R OUTING AND T RA NSLATION S ERVICES The Route - Assigned End Points page appears. See Figure 111 . Figure 111 Route - Assigned End Points Page 3 Click Assign End Points . The Route - Unassigned End Points page appears. See Figur e 112 . Figure 112 Route - Unassigned End Points Page 4 Y ou can assign one end point or m[...]

Managing Routes 301 5 Click OK . The Route - Assigned End Points page refreshes. Editing Priorities of End Points Assigned to a Route End point priority determines the orde r of call processing within a route. The end point with the highest priority (one ( 1 ) is the highest) processes all calls. If the end point with the hi ghest priority is unava[...]

302 C HAPTER 10: C ONFIGURING R OUTING AND T RA NSLATION S ERVICES ■ T o unassign multiple end points from a route, enter a check mark in the check box preceding each end point you want to unassign, then click Unassign Selected . A confirmation window appears pr ompting you to verify the unassign action. 4 Click OK . The Route - Assigned End Poin[...]

Managing Routes 303 Figure 114 Route - End Points - Unassigned OutDial Patterns Page 5 Y ou can assign one OutDial pattern or multiple OutDial patter ns. ■ T o assign one OutDial patter n, click Assign in the Ac tion column f or the OutDial pattern you want to assign. ■ T o assign mult iple OutDial patter ns, enter a check mark in the check box[...]

304 C HAPTER 10: C ONFIGURING R OUTING AND T RA NSLATION S ERVICES 2 In the Actions column for the r oute, click End Points . The Route - Assigned End Points page appears. See Figure 111 . 3 In the Action column, click OutDial Patterns for the appropriate end point. The Route - End Point - Assigned OutDial Patter ns page appears showing any OutDial[...]

Managing Route Plans 305 The source-based input parameters allow the server to vary the translation or route mapping based on the source. For example, translation of the same number c ould be differ ent based on which gatekeeper the r e quest came fr om: The same logic applies for destination number t o route mapping. For example, if the r equest c[...]

306 C HAPTER 10: C ONFIGURING R OUTING AND T RA NSLATION S ERVICES Figure 116 Route Plans Page 4 Click Add Route Plan . The Add Route Plan pag e appears. See Figure 117 . Figure 117 Add Route Plan Page 5 Enter the required information to add the r oute plan using the descriptions in Ta b l e 3 3 as a g uide.[...]

Managing Route Plans 307 There ar e 5 categories of source-b ased routing input parameters. The ordering of these categories determ ines the resultant output. Database recor ds are returned for the first catego ries that have a match. The sear ch uses the following order: a Combination of, or separate instances of Indirect Requestor , Phone Pr ofil[...]

308 C HAPTER 10: C ONFIGURING R OUTING AND T RA NSLATION S ERVICES 6 Click Save . The Route Plans page appears listing the new route plan. Using the Route Plan Wizard Y ou can use Route Plan Wizard to create route plans. The wizar d combines the steps required to cr eate a route plan into a sequence of three scr eens. The wizard allows you to speci[...]

Managing Route Plans 309 Figure 118 Route Plan Wizard - Page 1 As shown in Fig ure 118 , the page lists pr evio usly configured r oute plans. Y ou have the following three options: ■ Y ou can cr eate a r o ute plan. Go to step 2 . ■ Y ou can modify the dial string patter n associated with a route plan. Select a plan (enable the radio button pre[...]

310 C HAPTER 10: C ONFIGURING R OUTING AND T RA NSLATION S ERVICES d Select the new route plan by enab ling the radio button preceding the ro ute plan name. e Click Next (lower right cor ner of the W izard page). The second page of the Route W izard appears. See Figure 119 . Figure 119 Route Plan Wizard - Page 2 As shown in Fig ure 119 , the page l[...]

Managing Route Plans 311 ■ If this end point identifies an IP Messaging server , use port number 5065. T o verify what IP Port the IP Messaging software uses, log in to the server hosting the IP Messaging service and enter the vcx-config-services --show command to list VCX configuration details. Locate the entry TCP/UDP Po rt on which the IPMS wi[...]

312 C HAPTER 10: C ONFIGURING R OUTING AND T RA NSLATION S ERVICES 5 Click Next . The third page of the Route W izard appears. See Figure 120 . Figure 120 Route Plan Wizard - Page 3 The third page of the wizard summarizes the route plan configuration data entered on pages 1 and 2. If you want to change a configuration value, click Prev . 6 Click Sa[...]

Managing OutDial Patterns 313 modifications are globally applied to any VCX system feature that uses the patter n. ■ T o modify route properties, click a r oute name in the Ro ute column. The Edit Route page ap pears displaying the current pr o perties of the selected route. See Figure 110 . Y ou can modify the route name (described in Ta b l e 3[...]

314 C HAPTER 10: C ONFIGURING R OUTING AND T RA NSLATION S ERVICES Adding OutDial Patterns T o add an OutDia l patter n: 1 From the Central Manager , select th e VCX server on which you want to add an OutDial patter n (see A cc essing a VCX Site t hrough the Central Manage r ). The USERS interfa ce is enabled and the Users page appears. 2 Click DIR[...]

Managing OutDial Patterns 315 ■ Match Pattern String — From the drop-down list, select the pattern that will identify the outbound calls whose destination will be modified by the translation string. ■ T ranslation String — Enter the tr anslation string that will be applied to the patter n string. This determines how the outbound destination[...]

316 C HAPTER 10: C ONFIGURING R OUTING AND T RA NSLATION S ERVICES 3 Click OK . The OutDial Patter ns page refreshes and the deleted OutDial patter n (or patterns) is not listed. Managing Requestors This section describes how to a dd, edit, and delete requestors. Requestors are usually Tier 1 (for example, a gateway) or T ier 2 (for example, the ca[...]

Managing Requestors 317 Figure 124 Add Requestor Page 5 Enter the follo wing field information: ■ Name — Enter a unique name to identify the requestor . ■ IP Address — Enter the IP addr ess of the T ier 1 or T ier 2 component in dotted de cimal format. ■ IP Port — Specifies the port number used to communicate with the T ier 1 or Tier 2 [...]

318 C HAPTER 10: C ONFIGURING R OUTING AND T RA NSLATION S ERVICES 2 Y ou can delete one r e questor or multiple requestors. ■ T o delete one requestor , click Delete in the Action column for the requestor entry you want to delete. ■ T o delete multiple requestors, enter a check mark in the check box preceding each r equestor you want to delete[...]

Managing Holidays 319 Figure 125 Holidays page 4 Click Add Holiday . The Add H oliday pa ge appe ar . See Figure 126 . Figure 126 Add Holiday Page 5 Enter the follo wing field information: ■ Name — Enter the name of the holiday . ■ Month — From dr op- down list, select the month in which the holiday occurs. ■ Day — From dr op-down list,[...]

320 C HAPTER 10: C ONFIGURING R OUTING AND T RA NSLATION S ERVICES 2 In the Name column, click the name of th e holida y you want to modify . The Edit Holiday page appear s. 3 Modify the fields as required. See the field descriptions in Adding Holidays . 4 Click Save . The Holidays page ap pears. Deleting Holidays T o delete a holiday: 1 Click Holi[...]

Managing Week Day Bands 321 2 Click DIRECTORY . The DIRECTORY interface page appears. See Figure 103 . 3 Click Week Day Bands . The W eek Day Bands pa ge appear s. See Figur e 127 . Figure 127 W eek Day Bands Page 4 Click Add Week Day Band . The Add Week Day Band page ap pears. See Figure 128 . Figure 128 Add W eek Day Band Page 5 In the Name field[...]

322 C HAPTER 10: C ONFIGURING R OUTING AND T RA NSLATION S ERVICES 6 Enter a check mark in the ch eck box followin g a day to include it in the week day band. 7 Click Save . The Week Day Bands page appears listing the added week day band. Editing Week Day Bands T o edit a week day band: 1 Click Week Day Bands . The W eek Day Bands pa ge appear s. S[...]

Managing Day Time Bands 323 Managing Day Time Bands This section descr ibes how to add, ed it, and delete day time bands. Day time bands are based on the hour , mi nute, and second for a single day . The configured data can be used for source-based input parameters for destination number routing and number translation (see Managing Rout e Plans and[...]

324 C HAPTER 10: C ONFIGURING R OUTING AND T RA NSLATION S ERVICES Figure 130 Add Day Time Band Page 5 Enter the follo wing field information: ■ Name — Enter a unique name to identify this day time band. ■ Start T ime — From the drop-down lists, select the correct Hour , Minute, and Second for the dayt ime band to star t. The drop-down list[...]

Managing Calendar Bands 325 4 Click Save . The Day T ime Bands page appears. Deleting Day Time Bands T o delete day time ba nds: 1 Click Day Time Bands . The Day T ime Bands page appe ars. See Figure 127 . 2 Y ou can delete one day time band or multiple day time bands. ■ T o delete one day time band, click Delete in the Action column for the day [...]

326 C HAPTER 10: C ONFIGURING R OUTING AND T RA NSLATION S ERVICES 2 Click DIRECTORY . The DIRECTORY interface page appears. See Figure 103 . 3 Click Calendar Bands . The Calendar Bands page appe ars. See Figur e 131 . Figure 131 Calendar Bands Page 4 Click Add Calendar Band . The Add Calendar Band page appears. See Figure 132 . Figure 132 Add Cale[...]

Managing Calendar Bands 327 6 Click Save . The Calendar Bands page appears listin g the added calendar band. Editing Calendar Bands T o edit a calendar band: 1 Click Calendar Bands . The Calendar Bands page appears. See Figure 131 . 2 In the Name column, click the name of the calendar band you want to modify . The Edit Calendar Band page ap pears. [...]

328 C HAPTER 10: C ONFIGURING R OUTING AND T RA NSLATION S ERVICES Configuring Number T ranslation Patter ns (DIRECTOR Y) T o successfully c ommunicate with other v oice networ ks, the V CX system translates numbers based on source and destination calling patterns. For example, if an end user dials number 456789 and the number translation is config[...]

Configuring Number Transl ation Patterns (DIRECTORY) 329 Adding a Number T ranslation Pattern Y ou can configure a number translation to support VPN t ranslations or to implement source-based routing. T o add a number translation: 1 From the Central Manager , select th e VCX server on which you want to configure a number transla tion (see A ccessin[...]

330 C HAPTER 10: C ONFIGURING R OUTING AND T RA NSLATION S ERVICES Figure 134 Add Number T ranslation Page 5 Using the descriptions in Ta b l e 3 5 as a guide, configure the number translation. Note that the Pattern field provides a dr op -down list of all the patterns cu rrently configur ed on the se rver . If the patter n you want to use is not l[...]

Configuring Number Transl ation Patterns (DIRECTORY) 331 T able 35 Number T ranslation Menu Descriptions Subheadings Field Description Number Translation Information Name Enter a unique name to identify this number translation. Pattern Choose the pattern for outbound calls you want to translate from the drop-down list. Translation String Enter a tr[...]

332 C HAPTER 10: C ONFIGURING R OUTING AND T RA NSLATION S ERVICES 6 Click Save . By default, the number t ranslation is active. Editing Number T ranslation Patterns T o edit the patter n properties associated within a number t ranslation: 1 Click Number T ranslation . The Number T ran slations page app ears. See Figure 135 . Figure 135 Number T ra[...]

Configuring Number Transl ation Patterns (DIRECTORY) 333 globally applied to any VCX system fe ature that uses that pattern (for example, a r oute plan). ■ Click a number in the Indirect R equestor column. T he Edit Requestor page appears displaying the curr e nt properties of the selected requestor . Y ou can modify these properties (described i[...]

334 C HAPTER 10: C ONFIGURING R OUTING AND T RA NSLATION S ERVICES[...]

11 C ONFIGURING THE C ALL R EPORTS A PPLICATION This chapter describes how to configure and use the VCX Call Reports application to view Call Detail Record s (CDRs) co llected by the server hosting the VCX Accounting service fo r each office (regional and any associated branches). This chapter includes the followin g topics: ■ Call Detail Records[...]

336 C HAPTER 11: C ONFIGURING THE C ALL R EPORTS A PPLICATION Call Detail Records Overview Call Detail Records (CDRs) contain info rmation about each call that is processed by the VCX IP T elephon y Suite. CDR information can be ge nerate d by either a ga teway , the IP Messaging server , or the call pr ocessor . These components send the CDR infor[...]

Accessing the Call Reports Application 337 Accessing the Call Reports Application T o access the VCX Call Reports application: 1 Log in to the personal computer running the VCX Call Rep orts application. 2 From the Start menu, click VCX Call Reports . The installation default location is Start | All Programs | 3Com VCX | VCX Call Reports . The VCX [...]

338 C HAPTER 11: C ONFIGURING THE C ALL R EPORTS A PPLICATION Downloading CDR Data CDRs can be downlo aded fr om either the VCX or IP Messaging applications within the IP T elephony Suite, and can be retrieved either manually or automatically . See the VCX Maintenance Guide for a description of VCX CDR fields. See the IP Messaging Modu le Operatio [...]

Managing the CDR Display and Generati ng Reports 339 Managing the CDR Display and Generating Reports This section provides a general descript ion of the features available in the VCX Call Reports user interface. For de tailed informatio n, see the online help provided with the application. Y ou can control how CDRs are displayed: ■ Use the Displa[...]

340 C HAPTER 11: C ONFIGURING THE C ALL R EPORTS A PPLICATION T able 36 Call Reports Application Preferences Fields Field Section Field Description Network Addresses VCX I P Address Enter the IP address of the server storing the CDRs you want to view. This can be the server hosting: ■ An Accounting service — Enter the IP address associated with[...]

Changing Configuration Preferences 341 5 Click OK . VCX CDR Login User Name Specifies the username of the account used to access the directory on the VCX server to which CDRs are written. The default is cworks . Password Specifies the password of the account used to access the directory on the VCX server to which CDRs are written. The default is cw[...]

342 C HAPTER 11: C ONFIGURING THE C ALL R EPORTS A PPLICATION Uninstalling the Call Reports Application T o uninstall the Call Reports application: 1 From the Start menu, click Control Panel . The Control Panel window appears. 2 Click Add or Remove Programs . The Add or Remove Programs wind ow appears. 3 From the Currently installed programs column[...]

I NDEX Numerics 2101 Basic telephone 151 2102 Business telephone 150 3101 Basic telephone 149 3102 Business telephone 148 3103 Manager’ s telephone 155 A access roles 24 , 31 admin 32 dir 33 manager 32 user 32 accessing the LUI 146 Accounting s ervice 17 adding anonymous call restrictions 112 attendant console 124 bridge mappings for an extension[...]

344 I NDEX bridged lin es 117 business telephones accessing the LUI 145 busy lamp flash 129 buttons, telephone mapping features to 194 testing 154 C calendar bands adding 325 deleting 327 editing 327 managing 325 call coverage 170 and call fallback 90 default 171 for attendants 227 for hunt groups 227 for phones 170 types 170 call coverage rule add[...]

D 345 software 17 configuration tasks 21 configuring 3Com telephones 144 accessing Directo ry interface 270 accessing the Users interface 54 attendant console 122 bridge mapping 184 bridge permissions 181 calendar bands 325 call coverage 170 call forward busy 165 call forward ring no answer 165 call forward universal 166 call park 206 caller identi[...]

346 I NDEX parameters 259 direct ed call pickup 77 , 210 disabli ng inbound or outbound calls from a class of service 67 trunk to trunk calls for a class of service 68 dynamic button mapping 194 E editing attendant console basic information 128 calendar bands 327 class of service 68 class of service elements 72 day time bands 324 dial plans 257 ele[...]

I 347 editing 319 managing 318 hunt groups adding phone extensions 236 call coverage points default 227 scheduled 227 calling 219 circular 219 configuring MWI 247 linear 219 queue notification thresholds 225 removing external user extensions 242 removing local user extensions 241 resetting ring sequence 245 setting a ring tone 117 timeout values 21[...]

348 I NDEX deleting routes 303 editing 315 P paging 213 passwords application access 24 changing 24 for a phone ex tension 99 patterns deleting 263 editing 263 managing 290 personal speed dials configuring 167 phone extensi ons adding 97 adding a range 99 assigning to users 102 deleting 101 managing 95 modifying 100 roaming 106 unassigning 105 phon[...]

S 349 deleting 313 wizard 308 route plan configuration multiple site 275 requir ements 271 single-site 272 rou t es adding outdial patter ns for 302 configuring 271 , 297 deleting 299 deleting outdial patter ns 303 editing 299 managing 297 updating priorities 301 S searching for groups 249 for users 60 for users through global directory 50 secondar[...]

350 I NDEX viewing call history for phones 115 call restrictions 115 phone registrations 110 users 55 W web session timer modifying 35 week day bands adding 320 deleting 322 editing 322 managing 320 wizard route plan 308 Z zone paging 213[...]