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Polycom SVP020 manuel d'utilisation

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Un bon manuel d’utilisation

Les règles imposent au revendeur l'obligation de fournir à l'acheteur, avec des marchandises, le manuel d’utilisation Polycom SVP020. Le manque du manuel d’utilisation ou les informations incorrectes fournies au consommateur sont à la base d'une plainte pour non-conformité du dispositif avec le contrat. Conformément à la loi, l’inclusion du manuel d’utilisation sous une forme autre que le papier est autorisée, ce qui est souvent utilisé récemment, en incluant la forme graphique ou électronique du manuel Polycom SVP020 ou les vidéos d'instruction pour les utilisateurs. La condition est son caractère lisible et compréhensible.

Qu'est ce que le manuel d’utilisation?

Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation Polycom SVP020 décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

Donc, ce qui devrait contenir le manuel parfait?

Tout d'abord, le manuel d’utilisation Polycom SVP020 devrait contenir:
- informations sur les caractéristiques techniques du dispositif Polycom SVP020
- nom du fabricant et année de fabrication Polycom SVP020
- instructions d'utilisation, de réglage et d’entretien de l'équipement Polycom SVP020
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

Pourquoi nous ne lisons pas les manuels d’utilisation?

Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Polycom SVP020 ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Polycom SVP020 et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Polycom en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Polycom SVP020, comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Polycom SVP020, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation Polycom SVP020. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    SpectraLink 8000 SVP Server SVP100, SVP020, SVP010 Administration Guide for Mitel and Cisco January 2008 Edition 1725-36031-001 Version G[...]

  • Page 2

    SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco PN: 1725-36031-001_G.doc 2 Trademark Information Polycom® and the logo designs SpectraLink® LinkPlus Link NetLink SVP Are trademarks and registered trademarks of Polycom , Inc. in the Uni ted States of America and various countrie s. All other trademarks used herein are the pr[...]

  • Page 3

    About This Guide This document explains how to configure and maintain one or more SpectraLink 8000 SVP Servers (m odels SVP100, SVP020, SVP 010) within IP telephony environments. Polycom Model Numbers This document covers the following registered model number: SVP100 Related Documents NetLink e340/h340/i640 Wireless Telephone Configuration and Admi[...]

  • Page 4

    SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco Customer Support Hotline Polycom wants you to have a successful installation. If you have questions please contact the Cu stomer Support Hotline at (800) 775-5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time. Icons and Conventions This manual uses t[...]

  • Page 5

    Contents 0 About This Guide ...................................................................... 3 Polycom Model Numbers ..................................................................3 Related Documents .............................................................................3 Customer Support Hotline .....................................[...]

  • Page 6

    SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco The NetLink SVP-II System Menu .................................................24 Network Configuration ....................................................................25 SendAll .........................................................................................26 SVP[...]

  • Page 7

    Contents PN: 1725-36031-001_G.doc 7 7 Safety No tices ........................................................................ 49 8 Index ..................................................................................... 51[...]

  • Page 8

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  • Page 9

    1 SpectraLink 8000 SVP Server Overview The SpectraLink 8000 SVP Server is an Ethernet LAN device that works with access points (APs) to provide QoS on the wireless LAN. Voice packets to and from the SpectraLink 8000 Wireless Telephones are intercepted by the SVP Server and encapsulated for prioritization as they are routed to and from an IP telepho[...]

  • Page 10

    SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco SVP Server Models The SVP Server is available in thr ee models. Which model is selected for your facility depends on current and expected capacity. All SVP Servers within a subnet must be the same model type. • SVP100 : Serves 80 calls simultaneously. • SVP020 : Serves 20 po[...]

  • Page 11

    SpectraLink 8000 SVP Server Overview address. The wireless telephones an d the other SVP Servers locate the master by using a static IP address, DHCP, or DNS. The master SVP Server performs im portant coordinating functions. The loss of a non-master SVP Server does not significantly affect the operation of the remaining SVP Servers but results in t[...]

  • Page 12

    SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco not linear due to the Erlang 1 calculation for telephony traffic. The possible installed handsets figures are approximate and meant as a guideline and not as an absolute recommendation for any facility. Possible installed handsets Number of SVP Servers Number of calls possible p[...]

  • Page 13

    SpectraLink 8000 SVP Server Overview Notes on System Configuration In an IP system using subnets to differentiate telephony areas, each subnet must have its own APs. Each subnet may require an SVP Server to maintain voice quality, but this depends on traffic volume and router capacity. Multiple SVP Server environments are those which have more than[...]

  • Page 14

    SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco System Diagram The following diagram shows multiple SVP Servers residing on a network with an IP telephony gateway and IP tel ephony server, wireless LAN APs, and Ethernet switch: PN: 1725-36031-001_G.doc 14 (IP telephony system example) SpectraLink Wireless Tele p hones Spectra[...]

  • Page 15

    SpectraLink 8000 SVP Server Overview System Components SpectraLink e340/h340/i640 and 8020/8030 Wireless Telephones Employees can carry wireless telephon es to make and receive calls as they move throughout the building. The wireless telephones are to be used on-premises; they are not ce llular or satellite phones. Just like wired telephones, they [...]

  • Page 16

    SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco network traffic is restricted to those segments that are directly involved in the communication. Installation of a network router is recommended in larger networks, where there may be significant network traffic not related to the wi reless LAN. A router will isolate the wireles[...]

  • Page 17

    SpectraLink 8000 SVP Server Overview The Front Panel of the SVP Server The SVP Server’s front panel contains ports to connect to power, the LAN, and to an administrative computer via an RS-232 port. Status LEDs supply information about th e SVP Server’s functioning. L N K O K A C T C O L Status E R R O R 3 4 5 1 2 PWR NETWORK RS-232 RS-232 Port[...]

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  • Page 19

    2 Installing the SpectraLink 8000 SVP Server As shown in the system diagram, the SVP Server is connected to the Ethernet switch. The specificatio ns covered here allow for great flexibility in physical placement of the components within stated guidelines. See the Configuration and Administration document for your vendor’s IP system for informatio[...]

  • Page 20

    SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco Locate the SVP Server in a space with: • Sufficient backboard mounting space (for wall mount) and proximity to the LAN access device (switched Ethernet hub) and power source. • Easy access to the front panel, which is used for cabling. • A maximum distance of 325 feet (100[...]

  • Page 21

    Installing the SpectraLink 8000 SVP Server PN: 1725-36031-001_G.doc 21 2. Insert the #8 3/4-inch screws in the pilot holes and tighten, leaving a 1/8-inch to 1/4-inch gap from the wal l. Connect SVP Server to LAN Using a Cat. 5 cable, connect the NETWORK port on the SVP Server to the connecting port on the Ethernet switch. Connect power 1. Connect [...]

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  • Page 23

    Configuring the SpectraLink 8000 SVP Server 3 During initial setup of the SVP Server the IP address is esta blished and the maximum number of active calls per AP is set. Optionally, you may enter a hostname and a location for software updates via TFTP. Connecting to the SVP Server The initial connection to the SVP Server must be made via a serial c[...]

  • Page 24

    SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco Connecting via telnet Telnet can only be used after the SVP Server’s IP address is configured. The telnet method of connection is used for routine maintenance of the SpectraLink Server for both local and remote administration, depending on your network. To connect via telnet, [...]

  • Page 25

    Configuring the Spectr aLink 8000 SVP Server SVP-II Configuration Allows you to set the mode and reset the system. Network Configuration Allows you to set network configuration options, including IP address and hostname. Change Password Allows you to change the password for SVP Server access. Network Configuration The IP address and other network s[...]

  • Page 26

    SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco Note the navigation options at the bottom of the screen. Press Enter t change a value, ESC to exit the screen, and the arrow keys to mo the cursor. o ve SendAll I is provided to speed configuration and to ensure identical settings. The figuration parameter to every SVP Server on[...]

  • Page 27

    Configuring the Spectr aLink 8000 SVP Server To change the IP address of the master SVP Server, change it in this menu and reboot the system. Then you may change alias IP addresses in each of the other SVP Servers without error. The following options must be configured: I Enter the IP address of the SVP Server, defined by your network ter the compl[...]

  • Page 28

    SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco • IP Address : The IP address of a network TFTP server that will be used to transfer software updates to the SVP Server. D T lt your system administrator for the correct settings. These can also be set to DHCP . This will cause the DHCP client in the SVP Server to atically get[...]

  • Page 29

    Configuring the Spectr aLink 8000 SVP Server selecting the Reset option in the SVP-II Configuration screen and then pressing Y upon exit. SVP Server Configuration The SVP-II Configuration screen is where you set the mode of the SVP Server. It is also where you can lock the SVP Server for maintenance and reset the SVP Server after maintenance. The t[...]

  • Page 30

    SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco SVP-II Mode Defaults to NetLink IP for an IP environment. Press Enter to select and the screen is immediately redrawn with additional options for the IP environment. The following options must be configured: Phones per Access Point AP specifications are detailed in the Configura[...]

  • Page 31

    Configuring the Spectr aLink 8000 SVP Server SVP-II Master The master SVP Server must be identified in an IP system. Select one of the following identification options: • Statically configure the IP address of the master SVP Server in each of the SVP Servers. Enter the IP address. See the Overview section for an explanation of the master SVP Serv[...]

  • Page 32

    SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco Alias IP Addresses are not necessary in Cisco sy stems. Enable H.323 Gatekeeper This option is no longer used. Ethernet Link The SVP Server will auto-negotiate unless there is a need to specify a link speed. System Locked This option is used to take the system down for maintenan[...]

  • Page 33

    Configuring the Spectr aLink 8000 SVP Server QoS Configuration Select this option to set the DSCP tags. See QoS Configuration section below. Reset System If this option is selected, you will be prompted to reset the SVP Server upon exiting this screen. Reset All SVP Servers If this option is selected, you will be prompted to reset all SVP Servers u[...]

  • Page 34

    SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco QoS Configuration DSCP tags set packet priorities for QoS. DSCP Tag DSCP (Differentiated Services Code Point) is a QoS mechanism for setting relative priorities. Packets are tagged with a DSCP field in the IP header. The decimal value may be set as a number from 0-63 and may be [...]

  • Page 35

    Configuring the Spectr aLink 8000 SVP Server When forwarding packets, the SVP Server shall always overwrite the received DSCP value. The final DSCP tag for packets in each of the traffic classes are assigned a DSCP value based on the following rules. (Please see table below.) • If both Administration and the Traffic Class setting is Default , the[...]

  • Page 36

    SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco Change Password If desired, the password to access the SVP Server may be changed. A password must meet the following requirements: • It must be more than four c haracters, but cannot exceed 16 characters. • The first character must be a letter. • Numbers or letters are all[...]

  • Page 37

    4 Swapping/Adding/Deleting SVP Servers Whenever an SVP Server is removed from the system, wireless telephones that are using the SVP Server will be affected. If the removal of the SVP Server is inte ntional, the administrator should lock and idle the system prior to removing an SVP Server. Adding an SVP Server A new SVP Server is detected within tw[...]

  • Page 38

    SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco PN: 1725-36031-001_G.doc 38 Changing the Master SVP Server In the event the master SVP Serv er loses communication with the network, the wireless telephone syst em will fail. All SVP Servers will lock, all calls will be lost, and no calls can be placed. Therefore, if the master [...]

  • Page 39

    5 Software Maintenance The SVP Server uses proprietar y software programs written and maintained by Polycom Corporation. The software versions that are running on the system components can be displayed via the System Status screen. You may obtain information about so ftware updates from Polycom or its authorized dealer. At startup the SVP Server us[...]

  • Page 40

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  • Page 41

    Troubleshooting via System Status Menu 6 Information about system alarms, and network status displays on various screens accessed through the System Statu s Menu screen, which is opened from the main menu of the SVP Server. See the previous sections for directions on how to connect to the SVP Server and navigate to the System Status Menu . Error St[...]

  • Page 42

    SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco Software Versions Lists the software version for each SpectraLink component. Gatekeeper Database Allows you to view activity of the gatekeeper database. Options on the System Status Menu provide a window into the real time operation of the components of the system. Use this data[...]

  • Page 43

    Troubleshooting via System Status Menu Network Status The SVP Server is connected to the Ethernet network, referred to as the LAN or Local Area Network. The information about that connection is provided through the Network Stat us screen. From the System Status Menu , select Network Status . The screen displays information about the Ethernet networ[...]

  • Page 44

    SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco RX – Ethernet statistics concerning the received packets during System Uptime. bytes – by te s r ec ei ve d packets – packets received errors – Sum of all receive errors (long packet, short packet, CRC, overrun, alignment) drop – packets dropped due to insufficient mem[...]

  • Page 45

    Troubleshooting via System Status Menu Software Version The SVP Server and wireless telephones utilize Polycom Corporation’s proprietary software that is controlled and maintained through versioning. The Software Version screen provides information about the version currently runni ng on the SVP Server. This information will help you determine if[...]

  • Page 46

    SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco The minor version numbers for these three files must all match, as they do in the screen example (17x.024). Gatekeeper Database The Gatekeeper Database screen lists the regist ered extension numbers and the IP address currently being used by each. Alias/Phone Number —phone ide[...]

  • Page 47

    Troubleshooting via System Status Menu PN: 1725-36031-001_G.doc 4 Press the question mark (shift + ?) to open the H. 323 Gatekeeper Database Help screen: The help screen provides information about how to scroll and search the database. 7[...]

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  • Page 49

    PN: 1725-36031-001_G.doc 49 Safety Notices WARNING: Changes or modifications to this equipment not approved by SpectraLink Corporation may cause this equipment to not comply with part 15 of the FCC rules and void the user’s authority to operate this equipment. WARNING: SpectraLink products contain no user-serviceable parts inside. Refer servicing[...]

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  • Page 51

    PN: 1725-36031-001_G.doc 51 Index A Access point, description ..................................... 15 Alarms .................................................................... 42 C Configuratio n Initial setup ....................................................... 26 Customer Support Hotline .................................... 4 D Download mas[...]