Pitney Bowes DM300c manuel d'utilisation

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Un bon manuel d’utilisation

Les règles imposent au revendeur l'obligation de fournir à l'acheteur, avec des marchandises, le manuel d’utilisation Pitney Bowes DM300c. Le manque du manuel d’utilisation ou les informations incorrectes fournies au consommateur sont à la base d'une plainte pour non-conformité du dispositif avec le contrat. Conformément à la loi, l’inclusion du manuel d’utilisation sous une forme autre que le papier est autorisée, ce qui est souvent utilisé récemment, en incluant la forme graphique ou électronique du manuel Pitney Bowes DM300c ou les vidéos d'instruction pour les utilisateurs. La condition est son caractère lisible et compréhensible.

Qu'est ce que le manuel d’utilisation?

Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation Pitney Bowes DM300c décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

Donc, ce qui devrait contenir le manuel parfait?

Tout d'abord, le manuel d’utilisation Pitney Bowes DM300c devrait contenir:
- informations sur les caractéristiques techniques du dispositif Pitney Bowes DM300c
- nom du fabricant et année de fabrication Pitney Bowes DM300c
- instructions d'utilisation, de réglage et d’entretien de l'équipement Pitney Bowes DM300c
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

Pourquoi nous ne lisons pas les manuels d’utilisation?

Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Pitney Bowes DM300c ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Pitney Bowes DM300c et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Pitney Bowes en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Pitney Bowes DM300c, comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Pitney Bowes DM300c, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation Pitney Bowes DM300c. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    Reference Manual Using USPS ® Con fi rmation Services with Digital Mailing Systems DM100i, DM125, DM225, DM200L, DM300c, DM400c, DM450c, DM475, DP100i, DP200L, DP300C, DP400C, DP450C, DP475[...]

  • Page 2

    SV61 156 Rev . F June 201 1 ©2004, 2010, 201 1 Pitney Bowes Inc. All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any type or transmitted by any means, electronically or mechanically , without the express, written permission of Pitney Bowes. We have made every reasonable ef [...]

  • Page 3

    U SING USPS ® C ONFIRMA TION S ER VICES 1. I NTRODUCTION .................................................. 2 2. A BOUT USPS C ONFIRMA TION S ER VICES .............. 3 3. U SING C ONFIRMA TION S ER VICES — AN O VERVIEW ... 8 4. S TEP -B Y -S TEP I NSTRUCTIONS .......................... 1 1 5. A BOUT L ABELS ......................................[...]

  • Page 4

    Digital Mailing Systems 2 SV61 156 Rev . F About this Book Y ou should be thoroughly familiar with the operation of your mailing system. Please refer to the op er at ing guides fur- nished with your equipment for com plete in struc tions. Y ou should also be familiar with the special ser vic es offered by the United States Post al Service ® (USPS)[...]

  • Page 5

    Using USPS ® Confirmation Services SV61 156 Rev . F 3 Delivery Confirmation allows you to verify the date and time of delivery of your mail pieces or , if the de liv ery was un suc- cess ful, the date and time of the delivery at tempt. The service is currently available for First Class Mail par- cels, Priority Mail parcels, Standard Mail parcels a[...]

  • Page 6

    Digital Mailing Systems 4 SV61 156 Rev . F Certified Mail is a service offered by the USPS for a fee in addition to postage, and may be combined with restricted delivery and return receipt. This service is available for Priority Mail and First Class Mail. Certified Mail provides a delivery record that the Postal Service keeps for two years. Y ou ca[...]

  • Page 7

    Using USPS ® Confirmation Services SV61 156 Rev . F 5 2. About USPS Confirmation Services If you decide you want a return receipt after you’ve mailed your Certified Mail piece, go to your local Post Office and ask for this service. The Post Of fice will give you a scanned image of the recipient’s signature, along with the date of delivery . Be[...]

  • Page 8

    Digital Mailing Systems 6 SV61 156 Rev . F 2. About USPS Confirmation Services USPS Forms Obtaining a Mailer ID (MID) from USPS for Electronic Return Receipt (ERR) Meters that use an ERR (Electronic Return Receipt) fea- ture must be programed with a MID number in order for the mailer to receive e-receipt files from the USPS. Before October 2010, th[...]

  • Page 9

    Using USPS ® Confirmation Services SV61 156 Rev . F 7 PS Form 5051, Confirmation Services — Electronic Option Application This is an administrative application used to establish mail- ers in the confirmation services database. This form is required of any customer who wishes to use Delivery Con- firmation, Signature Confirmation or Certified Mai[...]

  • Page 10

    Digital Mailing Systems 8 SV61 156 Rev . F How USPS Confirmation Services Work The diagrams on the next two pages show the con firm a tion ser vic es process. Y ou be gin by applying a preprinted barcode label unique to the specific service you desire. The barcode in each label includes a unique Pack age Iden ti fi ca tion Code (PIC). T o process a[...]

  • Page 11

    Using USPS ® Confirmation Services SV61 156 Rev . F 9  Make sure you have an adequate supply of pre -printed labels provided by your Pit- ney Bowes or SECAP dealer (see Section 5 for ordering instructions). Please do not use re tail la bels supplied by your Post Of fi ce – they won’t work with your system. Before Y ou Start 3. Using Confir[...]

  • Page 12

    SERVICES $3.85 √ E-Del Con ◄ Insurance ◄ Done Enter Destination ZIP Code Enter Barcode Number from Label SERVICES $ 3.85 √ E- Del Con ◄ In surance Ent e r D es tin a ti o n ZIP C od e 1 Print postage on an envelope or tape. Apply the barcode label to your mail piece. If prompt- ed, press Y es or select Continue. Follow the prompts on your[...]

  • Page 13

    Using USPS ® Confirmation Services SV61 156 Rev . F 11 4. Step-By-Step Instructions Using Confirmation Services – All Models The instructions below explain how to include confirmation services for your mail piece. 1. Place the piece of mail or package on the scale. 2. Select the class (for ex am ple, Priority Mail ) using the corresponding selec[...]

  • Page 14

    Digital Mailing Systems 12 SV61 156 Rev . F Y ou can peel this portion and apply it to your own records. 7. If this is the first time you are entering a confirmation service or you have just started a new package of la- bels, enter the 22-digit barcode number . NOTE: If you have the optional hand-held scanner connected to your mailing machine, you [...]

  • Page 15

    Using USPS ® Confirmation Services SV61 156 Rev . F 13 4. Step-By-Step Instructions 9. If prompted, apply the barcode label to the piece of mail (see page 22 for information on label placement). NOTE: Make sure to use labels in the order they come off the roll. This ensures that the barcode label matches the barcode in the system. 10. Select Conti[...]

  • Page 16

    Digital Mailing Systems 14 SV61 156 Rev . F 4. Step-By-Step Instructions HINT : If possible, leave your mailing system in a “ready to connect” state for easy uploads to the Data Center . IMPORT ANT NOTE FOR DM100i, DM200L, DM125, DM225, DP100i, and DP200L Users: Y our mailing systems DO NOT sup- port the ERR feature or external printers. HINT :[...]

  • Page 17

    Using USPS ® Confirmation Services SV61 156 Rev . F 15 Managing Confirmation Services Records The instructions below explain how to manage confirmation services records on your system. 1. Press Options . 2. Press Page Down twice and select Advanced Features . 3. Select Manage Conf Records to display the Manage Records screen. Press Page Down for m[...]

  • Page 18

    Digital Mailing Systems 16 SV61 156 Rev . F 4. Step-By-Step Instructions DM100i, DM125, DM200L, DM225, and DP100i, DP200L Systems Only (cont.) Manage Conf Records Screen Description of Options Option Description Add Record Select to add a new record (for a mail piece that has had postage applied, but you want to add a confirmation service to it). T[...]

  • Page 19

    Using USPS ® Confirmation Services SV61 156 Rev . F 17 4. Step-By-Step Instructions Sending Confirmation Services Records at a Later Time Y our system stores barcode records in memory . If your mailing system’s connection to the PB Data Center was not available when you created your confirmation records, you can upload (send) them at a later tim[...]

  • Page 20

    Digital Mailing Systems 18 SV61 156 Rev . F 4. Select Upload Records . The system dials into the Data Center (this may take a few moments). V arious screens are displayed, letting you know the status of the process. 5. After uploading the records, you will be prompted to print receipts. Insert envelope(s) or tape sheet(s) to print the receipts. Y o[...]

  • Page 21

    Using USPS ® Confirmation Services SV61 156 Rev . F 19 4. Step-By-Step Instructions Setting Up Confirmation Services 1. Press Menu . 2. Select Setup . 3. If necessary , press the green down arrow key to scroll through the menu screens. 4. Select Confirmation Service . The screen below is dis- played. Display Following During Confirmation Records ?[...]

  • Page 22

    Digital Mailing Systems 20 SV61 156 Rev . F 4. Step-By-Step Instructions DM300c, DM400c, DM450c, DM475 and DP300C, DP400C, DP450C, DP475 Systems Only (cont.) Managing Confirmation Records 1. Press Menu . 2. If necessary , press the green down arrow key to scroll through the menu screens. 3. Select Advanced Features . 4. Select Confirmation Records [...]

  • Page 23

    Using USPS ® Confirmation Services SV61 156 Rev . F 21 4. Step-By-Step Instructions DM300c, DM400c, DM450c, DM475 and DP300C, DP400C, DP450C, DP475 Systems Only (cont.) C. If you want to delete a record, select Delete Re- cord . A list of records by barcode numbers is dis- played. • Select the record you want to delete. Y ou are prompted to dele[...]

  • Page 24

    Digital Mailing Systems 22 SV61 156 Rev . F Applying Labels to Y our Mail Pieces Whenever you apply a label to a package, place it on the address side of the package. Place preprinted barcode la bels either above the delivery address and to the right of the return address or to the left of the de liv ery ad dress. DO NOT cover the label with tape o[...]

  • Page 25

    Using USPS ® Confirmation Services SV61 156 Rev . F 23 Ordering Additional Preprinted Labels 5. About Labels Order your preprinted barcode labels directly from your system supplier . What to Order Description Item Number Delivery Confirmation Barcode Labels—50 Pack 639-6 (No Charge) Signature Confirmation Barcode Labels—50 Pack 639-9 (No Charg[...]

  • Page 26

    Digital Mailing Systems 24 SV61 156 Rev . F Using the Internet Use the Internet to make inquiries about individual ship- ments. Y ou’ll find tracking information at both the Pitney Bowes and USPS web sites as ex plained be low . In for - ma tion is post ed the evening of the date of de liv ery or at- tempt ed delivery . It re mains avail able for[...]

  • Page 27

    Using USPS ® Confirmation Services SV61 156 Rev . F 25 The Pitney Bowes Web Site 1. Go to www .pb.com 2. If you a registered user , enter your user name and password and click “login”. Otherwise, click on “My Ac- count” to become a Pitney Bowes registered user . Cre- ate a username and password. 3. After logging on to My Account, click on [...]

  • Page 28

    Digital Mailing Systems 26 SV61 156 Rev . F 1. Do USPS confirmation services provide the op por- tu ni ty for enroute tracking and tracing? No. The Postal Service may perform enroute scans but they are not a part of the Confirmation ser vice. T rack ing and tracing, which provide cus tom ers with enroute information scanned at multiple points as we[...]

  • Page 29

    Using USPS ® Confirmation Services SV61 156 Rev . F 27 About Confirmation Services (cont.) 4. If I combine confirmation services with another spe cial service, which article number do I use to get information on my mailed item—the insured mail number or the confirmation number? Both numbers are valid for separate purposes. Use the USPS confirmat[...]

  • Page 30

    Digital Mailing Systems 28 SV61 156 Rev . F 7. Frequently Asked Questions Electronic Filing of Certified Mail 1. What is the benefit of electronically filing Cer ti fied Mail? Similar to Delivery and Signature Confirmation, our system transfers tracking in for ma tion about Cer ti fied Mail to the Post Office. This information is matched with actua[...]

  • Page 31

    Using USPS ® Confirmation Services SV61 156 Rev . F 29 7. Frequently Asked Questions 5. Why would I use Return Receipt After Mailing? After mailing, if you decide that you want a doc u ment for proof of mailing, you can get a Return Re ceipt. The cost for a Return Receipt after mail ing is higher than one obtained at the time of mail ing. 6. Can I[...]

  • Page 32

    Digital Mailing Systems 30 SV61 156 Rev . F 1. What if there is no delivery information available when I visit the web site? If there are no delivery or event scans in the sys tem (attempted, forwarded, etc.), you will be told that there is no record of that mail item. If you mailed the item recently , it may not yet have a de liv ery scan. T ry yo[...]

  • Page 33

    *sv61156revF* SV61 156 Rev . F 6/201 1 For Service or Supplies 1 Elmcroft Road Stamford, Connecticut 06926-0700 www .pitneybowes.com[...]