Panasonic 700 manuel d'utilisation

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Qu'est ce que le manuel d’utilisation?

Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation Panasonic 700 décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

Donc, ce qui devrait contenir le manuel parfait?

Tout d'abord, le manuel d’utilisation Panasonic 700 devrait contenir:
- informations sur les caractéristiques techniques du dispositif Panasonic 700
- nom du fabricant et année de fabrication Panasonic 700
- instructions d'utilisation, de réglage et d’entretien de l'équipement Panasonic 700
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

Pourquoi nous ne lisons pas les manuels d’utilisation?

Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Panasonic 700 ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Panasonic 700 et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Panasonic en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Panasonic 700, comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Panasonic 700, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation Panasonic 700. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    Sectio n 70 0 Feature Operation P anasonic a (Applie s to CPC-AII /B V ersi on 9.2 and CPC-EX V ersion 2.3) Version 2 .3/9.2 Revised April 2000[...]

  • Page 2

    FCC W arning Batter y Re cycli n g Stat ement The information contained in this document is subject to change without notice and should not be construed as a c ommitment by the Panason ic T elecommunication Syst ems Company (P TSC). P TSC reserves the right, without notice, to make changes to equipment design as advances in engineering and manufact[...]

  • Page 3

    DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 ii Contents About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x Chap ter 1. List of Feature s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Chap ter 2. Attenda nt Featur es . . . . . . . . . . . . . . . . . . [...]

  • Page 4

    Contents Section 70 0 - Operation iii DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 DID/DNIS Text Name Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19 DID/DNIS to a V oice Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20 Direct Inw ard System Acces s (DISA) . . . .[...]

  • Page 5

    Section 700 - Operat io n DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 iv Barge-In f or Direct Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6 Busy Overri de . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7 Call Coverage Groups . . . . .[...]

  • Page 6

    Contents Section 70 0 - Operation v DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Prime Line P reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-83 Private Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-84 Reminder Call . . . . [...]

  • Page 7

    Section 700 - Operat io n DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 vi Station Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-37 Chap ter 6. SLT Fe atures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 -1 Absence M essage . . . . . . . . . . . . . . . . . .[...]

  • Page 8

    Contents Section 70 0 - Operation vii DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T1 Networki ng Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3 Modificat ion to Toll Restriction Serv ice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3 Maximum Time P riority Route Tables . [...]

  • Page 9

    Section 700 - Operat io n DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 viii Appendi x B: CPC- AII/B 8. 0 Upd ates . . . . . . . . . . . . . . . . . . . . . . . . B-1 Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2 44-Series Phone Support . . . . . . . . . . . . . . .[...]

  • Page 10

    Section 700 - Operat io n DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 ix 16-Port Vo ice Mail Support via API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H-1 Off-Ho ok Voice Announc e (OHVA) via API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H-2 Small LCD Softkey Su pport via API . . [...]

  • Page 11

    Section 700 - Operat io n Introduc tion DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 x About This Manual Software V ersions Covered by This Manual This manual covers all versions of CPC-A, all versions of CPC-AII software through V ersion 7.0 and CPC-B software through V e rsion 7.0. Dif f erences in feature availability or operation ar e noted[...]

  • Page 12

    Introducti on Section 700 - Operation xi DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Purpos e The purpose of this manual is to provide an overview of fea ture operation and requirements. Where applica ble, the following types of information are provided for each fea ture. T ypes of information Purpose Description The Description section provid[...]

  • Page 13

    DBS-2.3/9.2-700 DBS Manual - Revised Apri l 2000 1-1 Chapter 1: List of Features The following tabl es list the f eatures available with the DBS. Additional features are listed in the Appendix, which starts on page A-1 in the bac k of this manual . The following table s are included in this chapter: T opic Page System Features 1-3 Attendant Feature[...]

  • Page 14

    Chapter 1. Features Li st Section 700 - Operation 1-2 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700[...]

  • Page 15

    Section 700 - Operat io n Chapter 1. Featur es Lis t DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 1-3 T abl e 1-1. System Feat ures Feature CPC-A CPC-AII CPC-B 3. 0 3. 1 3. 2 3. 3 6 6. 1 71 2 3. 1 456 6. 1 7 Account Codes : Non-verified x xx xxxxx x xx x Account Codes: V erified x xx x xxxx x Answer Supervision for V oice Mail x xx x xx x Auto [...]

  • Page 16

    Chapter 1. Features Li st Section 700 - Operation 1-4 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Power Failure T ransfer x xx xxxx x x x xxxx x Remote Maintenance x xx xxxx x xxxxxx x Sensor x xx xxxxx xxxxxx x Station Class of Service x xx x xxxx x Station Hu nting: T erminal and Circula r x xx x x Station Hu nting: T erminal, Dist ribut ed,[...]

  • Page 17

    Section 700 - Operat io n Chapter 1. Featur es Lis t DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 1-5 T abl e 1-2. Attendant Features Feature CPC-A CPC-A II CPC-B 3. 0 3. 1 3. 2 3. 3 6 6. 1 71 2 3. 1 456 6. 1 7 Alternate Attendant x xx x x Attend ant Assignment of Speed Dialing x xx xx xxxxxxxxx x Attendant Busy Override x xx xxxxxx x Attendant[...]

  • Page 18

    Chapter 1. Features Li st Section 700 - Operation 1-6 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T abl e 1-3. Extensio n Features Feature CPC-A CPC-A II CPC-B 3. 0 3. 1 3. 2 3. 3 6 6. 1 71 2 3. 1 456 6. 1 7 Absence Message x xx xxxxx xx xx xx x Auto Redial x x Barg e-In for Direct Lines x xx x xx x Busy Ov e rri d e x xx xxxx x xx xxxx x Call[...]

  • Page 19

    Section 700 - Operat io n Chapter 1. Featur es Lis t DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 1-7 DSS/BLF Appearances: Multi-Line (ML) Appearances x xx xx xxxx x ML/MCO Separation x xx xxxx x Meet-Me Answer x xx xxxxx xx xx xx x Message W aiting/Callback Request x xx xxxxx xx xxxx x Non-appearing Outs ide Line x xx xxxxx xx xxxx x Offhoo k [...]

  • Page 20

    Chapter 1. Features Li st Section 700 - Operation 1-8 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700[...]

  • Page 21

    DBS-2.3/9.2- 700 DBS Manual - R evised April 2000 2-1 Chapter 2. Attendant Features This chapter describes fea tures that are available to an attendant phone. In addition to functioning as a central answering point, an attendant phone also has special capabilities for monitoring and programming other phones. This chapter covers the following topics[...]

  • Page 22

    2-2 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700[...]

  • Page 23

    Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-3 Alternate Attendant (CPC-A and CPC-B V ersions Prior to 2.0) Description The alternate attendant receives interc om calls directed to the primary attendant if the primary attendant is busy or out of service. In addition to receiving overflo[...]

  • Page 24

    Chapter 2. Attendant Features Secti on 700 - Operatio n 2-4 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 4. Enter the Speed Dial code (00-89 or 000-199) . “Enter SSD XX” appea rs on the display (where “XX” is the System Speed Dial code). 5. T o select pooled trunk access, press CONF followed by the last digit of the pooled trunk number [...]

  • Page 25

    Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-5 Operation T o override a busy extension: Press “4.” “CONF XXX YYY” (whe re “XXX” and “Y YY” are the extension numbers) appears on the display . Related Programming • FF1 (System): Attendant Override • FF1 (System): Alert[...]

  • Page 26

    Chapter 2. Attendant Features Secti on 700 - Operatio n 2-6 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • The outside call is placed on hold. • “CO HOLD #XX” (where “XX” is the trunk number) appears on the display . 2. Dial “75.” “P ARK HOLD” appears on the display . 3. Enter desired Park Number (00-09). “P ARK HOLD 01”[...]

  • Page 27

    Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-7 Attendant Control of Absence Messag es, Call Forwarding, and DND (All V ersions) Description An attendant phone can cancel the Absence Message, Call Forwarding, and Do-Not-Disturb (DND) feature s activated on any extension. Operation T o ca[...]

  • Page 28

    Chapter 2. Attendant Features Secti on 700 - Operatio n 2-8 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Attendant-Controlled T ext Assignment (All V ersions) Description The attendant can assign text to extensions, system speed dial numbers, and Call W aitin g/OH V A text replies without using a DSS/72 or entering t he programming mode. T ext [...]

  • Page 29

    Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-9 6. Press AUTO to backspace and erase the exi sting name. 7. Use the dialpad sequences shown in T able 2-1 on pa ge 2-10 to enter letters and/or numbers. Press FLASH after each letter or number . Press CONF to switch between numbers and lett[...]

  • Page 30

    Chapter 2. Attendant Features Secti on 700 - Operatio n 2-10 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T abl e 2-1. Key sequenc es for text assignment. Attendant Feature Package (CPC-B V ersion 2.0 - 4.0) Description The Attendant Feature Package (A FP) software affects the attendant’ s DSS console. Note: The Attendant Feature Pac kage was[...]

  • Page 31

    Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-1 1 • WA I T key • OHV A key • EXT ke y • SSD key • ST A T E key • RESET key • ALM key • MSG key • CNCT (connect) key • CNCL (Cancel) key • Configuration of line/loop keys on lar ge display as multiline • Ability to as[...]

  • Page 32

    Chapter 2. Attendant Features Secti on 700 - Operatio n 2-12 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • FF1 (System): Fourth Attendant Posit ion • FF1 (System): Attendant T ransfer Extension Considerations • If all ML keys on all attendants are busy , internal calls are transferred to a preset destination, which must be a real extensi[...]

  • Page 33

    Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-13 Operation T o disable the intercom dial tone: 1. Press the ON/OFF key . • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Press “#50.” 3. Press the ON/OFF key . The ON/OFF LED goes off. T o reactiv ate dial tone: R[...]

  • Page 34

    Chapter 2. Attendant Features Secti on 700 - Operatio n 2-14 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Figure 1- 1. VB-43225 with a DSS/72 When the Attendant Feature Package (VB-43330) is installed , the DSS/72 can be used as an Attendant Console. The attendant console provides station monitoring and call transfer by name for large systems, [...]

  • Page 35

    Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-15 Figure 1- 2. VB-43225 with a DSS/72 c onfigured as an Attendant Console Related Programming • FF1 (System): Attendant Feature Package Settings Note: Beginning with CPC-B V ersion 5.0, the Attendant Feature Package (AFP) is no longer prov[...]

  • Page 36

    Chapter 2. Attendant Features Secti on 700 - Operatio n 2-16 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T able 2- 2. DSS/72 maximums Release Attendant Position DSS/72 Assignments CPC- A CPC-AII and CPC-B without the AFP Attendant 1 Attendant 2 Attendant 3 (CPC-AI I and CPC-B 2.0 or higher) The DSS/72 cannot be assigned. Attendant 4 (CPC-AI I [...]

  • Page 37

    Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-17 • The DSS key LED informs the attendant of the status of assigned extensions. The LED lights red when the extension is busy and green when Absence Message, Call Forwarding, or DND is ac tivated. • Pressing a DSS key while connected to [...]

  • Page 38

    Chapter 2. Attendant Features Secti on 700 - Operatio n 2-18 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Key Bank Hold (All V ersions) Description Key bank hold allows a user on a trunk call to initiate another trunk call by simply pressing an FF key for another trunk. When the user presses the FF key , the first trunk call is automatically pl[...]

  • Page 39

    Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-19 answer before pre ssing the DSS/BLF key . The One-T ouch V M Access works with virtually every voice mail systems. Note: The VM key is assigned differently , depending on whether it is used for personal message retrieva l or attendant tran[...]

  • Page 40

    Chapter 2. Attendant Features Secti on 700 - Operatio n 2-20 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 The incoming caller asks to be transferr ed to an extension number . 2. Check the DSS/ BLF key for the extension. If the light i s red, press the VM key followed by the DSS/BLF key . The incoming caller is transferred to the extension’ s [...]

  • Page 41

    Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-21 the personal VM key is not assigned to the lowest-numbered key , i t will not flash to indicate VM messages. Station Lockout Code Assignment (All V ersions) Description The Station Lockout feature allows users to dial a Station Lockout cod[...]

  • Page 42

    Chapter 2. Attendant Features Secti on 700 - Operatio n 2-22 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 System T ime and Date Control (All V ersions) Description The date and time displayed on all system extensions are set from an attendant phone. Operation T o set the date and time: 1. Press the ON/OFF key . • The phone issues intercom dia[...]

  • Page 43

    Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-23 For example, for 1 1:00 a.m., enter “1 100.” 10. Press #. 1 1. Press the ON/OFF key . The new date and time appear on the display . T o rese t the min u tes di splay to “00:” If the clock is five minutes slow or fast, you can re-sy[...]

  • Page 44

    Chapter 2. Attendant Features Secti on 700 - Operatio n 2-24 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T raffic Measurement (All V ersions) Description An attendant phone can track the number of outgoing and incoming calls for each outside line number , as well as the number of times each System Speed Dial number is used. This information ca[...]

  • Page 45

    Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-25 Considerations • The T raffic Measurement feature ca n be accessed from any display phone. • Usage data cannot be cleared item by item. • All data is retained until it is deleted, until 65,536 entries are made (at which point the fig[...]

  • Page 46

    Chapter 2. Attendant Features Secti on 700 - Operatio n 2-26 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700[...]

  • Page 47

    DBS-2.3/9.2- 700 DBS Manual - R evised April 2000 Page 3-1 Chapter 3. System Featu res This chapter contains detailed descriptions of DBS System Features. System Features are either avai lable on a system-wide basis or aid in the overall administration of the DBS. Please see the Appendices in the back of this manual for additional features. This ch[...]

  • Page 48

    Chapter 3. System Features Section 70 0 - Operation Page 3-2 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Of f-Premises Extension 3-39 Paging 3-39 Power Failure T ransfer 3-41 Remote Maintenance 3-42 Station Class of Service 3-45 Station Hunting 3-46 Station Message Detail Recording (SMDR) 3-51 T1 Interface 3-54 T elephony Services 3-56 T oll R[...]

  • Page 49

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-3 Account Cod es Y ou can assign account codes to clients to facilitate billing and to track call dates and times, numbers called, and outside line numbers used. This information is printed for each account on the SMDR record. Non-V erified [...]

  • Page 50

    Chapter 3. System Features Section 70 0 - Operation Page 3-4 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 “Entered Account #” appe ars on the display . 5. Press a vacant CO key or dial a trunk acc ess code. 6. Dial the telephone number . T o enter an Acc ount Code during an outside call: 1. Press the AUTO key . 2. Press “#.” “Enter Ac[...]

  • Page 51

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-5 Extensions with the V e rified Account Codes feature disabled ca n place outside calls based on the TR S type assigned to t he extension. If a user wishes to place a call that would normally be restricted at the extension, the user can ent[...]

  • Page 52

    Chapter 3. System Features Section 70 0 - Operation Page 3-6 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • The maximum number of verified account codes is 100. • Each verified account code must consist of 4 digits. • “0000” cannot be used for a verified a ccount code. • V erified account codes do not overr ide station lockout. • [...]

  • Page 53

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-7 4. Enter the Answer Signal Code (1 to 5 digits). 5. Press the HOLD key . T o view a n answer signal code : 1. Press the ON/OFF key . 2. Press the CONF key . 3. Dial “#94.” Considerations • The digits used for the answer signal code a[...]

  • Page 54

    Chapter 3. System Features Section 70 0 - Operation Page 3-8 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Related Programming • FF1 (System): Autom atic Day Mode Start T ime • FF1 (System): Autom atic Night Mode Star t Tim e Considerations • If both auto modes are set, the starting times must differ by at least one hour . • When one aut[...]

  • Page 55

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-9 • FF1 (System): Auto Ni ght2 Mode Start Ti mer Considerations • If all auto modes are set, the starting times must dif fer by at least one hour . • When one auto mode is turned on, the mode cannot be reset by t he NIGHT key until 3 m[...]

  • Page 56

    Chapter 3. System Features Section 70 0 - Operation Page 3-10 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 4. Enter the four-digit auto set relocation code assigned to extension 200. 5. Replace the handset. • All programmed extension features and TRS settings from 200 are transferred to 300. • Extension 300 are placed out of service. T o Re[...]

  • Page 57

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-1 1 Background Music (All V ersions) Description If your system is set up to provide Background Music, music can be played from the speakers of idle telephones. If a call is made to an extension receiving Background Music, the music stops an[...]

  • Page 58

    Chapter 3. System Features Section 70 0 - Operation Page 3-12 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • The ON/OFF LED goes off. • The date and time appear on the display . Related Programming • FF1 (System) Extension Class of Service Setting (CPC-AII and CPC-B 3.1 or higher) • FF3 (Extension) Extens ion Class of Service Assignment[...]

  • Page 59

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-13 Call Forward ID Code for V oice Mail (CPC-A V ersion 3.1, CPC-AII, and all CPC-B V ersions) Description Call Forw ard ID Code for V oice Mail a llows users to call f orward to a third- party voice mail system. The ID Code sends the digits[...]

  • Page 60

    Chapter 3. System Features Section 70 0 - Operation Page 3-14 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Considerations • In CPC-A 3.1 and CPC-B V ersions pr ior to 5.0, callers could he ar the tones as the ID code was transmitted to the voice mail system. Beginning with CPC-A V ersion 3.3, CPC-AII and CPC-B V ersion 5.0, external callers d[...]

  • Page 61

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-15 Considerations • Caller ID service must be ordere d from the local telephone operating company or the interexchange carr ier . Caller ID A uto DISA (CPC-A II V ersion 6.1 or higher and CPC-B V ersion 6.1 or higher) Description A DBS equ[...]

  • Page 62

    Chapter 3. System Features Section 70 0 - Operation Page 3-16 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Centrex/PBX Compatibilit y (CPC-A V ersion 3.2 or higher , CPC-AII, and CPC-B V e rsion 2.1 or higher) Description Centrex/PBX Compatibility allows the DBS to be c onnected to centrex or PBX lines. The DBS supports up to 8 access codes for[...]

  • Page 63

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-17 Related Programming • FF1 (System): Multiple DID (CPC-B V ersion 3.1 or higher) • FF3 (Extension): Inbound DID Dial Number (CPC-B V ersion 2.0 to 2.16) • FF4 (Ring): DID, Delayed, Night , Delayed Night, Night 2, and Delayed Night 2 [...]

  • Page 64

    Chapter 3. System Features Section 70 0 - Operation Page 3-18 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 DID Delayed Ringing (CPC-B V ersion 5.0 or higher) Description For a description of this feature, see “DID/DNIS Flexible Ring Assignments” on page 3-18. DID/DNIS Flexible Ring Assignments (CPC-B V ersion 5.0 or higher) Description DID/[...]

  • Page 65

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-19 same DNIS number and both ports do not answer a delaye d ringing call, the call follows the call forwarding settings of port 125. DID/DNIS T ext Name Assignment (CPC-B V ersion 5.0 or higher) Description DID/DNIS T ext Name Assignment all[...]

  • Page 66

    Chapter 3. System Features Section 70 0 - Operation Page 3-20 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 DID/DNIS to a V oice Mailbox (CPC-B V ersion 6.0 and higher) Description DID/DNIS to a voice mailbox allows DID/DNIS calls to be routed to a voi ce mailbox that is not connected to a physical extension. T o implement this feature, the DID/[...]

  • Page 67

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-21 T o delete a DID/DNIS Answer Code: 1. Pick up the receiver or press the ON/OFF key . 2. Press PROG . 3. Dial #95 . 4. Press HOLD . 5. Press the ON/OFF key . The ON/OFF LED goes off. Related Programming • FF1 (System): Numb er of DID/DNI[...]

  • Page 68

    Chapter 3. System Features Section 70 0 - Operation Page 3-22 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Direct Inward System Access (DISA) (All V ersions) Description Direct Inward System Access (DISA) gives of f-site users dial-in access to the DBS. Users access DISA by dialing a 7-digit number assigned to a DISA trunk. For security reasons[...]

  • Page 69

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-23 • FF1 (System): DISA Outbound Call ID Code 1 • FF1 (System): DISA Outbound Call ID Code 2 • FF2 (T runk): DISA Auto Answer • FF2 (T runk): DISA Start T ime • FF2 (T runk): DISA End T ime T o program an inco ming code from an att[...]

  • Page 70

    Chapter 3. System Features Section 70 0 - Operation Page 3-24 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Direct T runk Access (All V ersions) Description Extensions can acce ss a specific trunk for outgoing calls. Extensions can also use Direct T runk Access to test trunks or to acce ss data trunks. Operation 1. Press the ON/OFF key: • The [...]

  • Page 71

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-25 Hardware Re qui reme nts • SCC-B V ersion 1.2 or higher is required for this feature. Considerations • One of ten ringing patterns can be selected. • The ringing patterns are different for key phones and SL T /OPX phones. Door Box ([...]

  • Page 72

    Chapter 3. System Features Section 70 0 - Operation Page 3-26 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 2. While still connected to the call, dial: #3 XXX NNNN * (where XX X is the Door Box extension number and NNNN is the Door Opener Acc ess Code, if required - 9999 by default) 3. The door will unlock. Listen for the person to enter the bui[...]

  • Page 73

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-27 Door Box (Using T run k Adaptor) (All V ersions) Description Door Boxes (also called door phones) and door openers work togethe r . The door box is an intercom that allows visitors to announce their presence from the of f ice door . The d[...]

  • Page 74

    Chapter 3. System Features Section 70 0 - Operation Page 3-28 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • While the Door Opener is functioning, a call from another Door Box on the same door box adaptor cannot be answered. Considerations • The trunk connected to the Door Box Adaptor must be set to dial pulse. Sensor (All V ersions) Descri[...]

  • Page 75

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-29 DP/DTMF Stations (All V ersions) Description The DBS allows both dial pulse and DTMF extension types. Related Programming • FF2 (T runk): DTMF/Pulse Dialing for T runks Considerations • DP to DTMF Signal Conversion allows DTMF extensi[...]

  • Page 76

    Chapter 3. System Features Section 70 0 - Operation Page 3-30 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • Once DTMF dialing is invoked, the user cannot switch back to pulse dialing without disconnecting the call. • Changing from dial pulse to DTMF is possible even if the “*” or “#” key is programmed for speed dialing. Hunting Pri[...]

  • Page 77

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-31 Figure 2- 1. V AU hunting priority Related Programming • FF3 (Extension): V AU Port Assignment • FF3 (Extension): V AU Hunting Priority Considerations • The following call types are routed to the first V AU message: - T runk calls ([...]

  • Page 78

    Chapter 3. System Features Section 70 0 - Operation Page 3-32 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Independent T imers (CPC-AII and CPC-B, V e rsion 3.1 or higher) Description Beginning with CPC-B V ersion 3.1, the DBS provides separate timers for Call Forwarding-No Answer , CO Delayed Ring, Extension Delayed Ring, and Hunt Group--No An[...]

  • Page 79

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-33 Least Cost Routing (LCR) (All V ersions) Description Least cost routing (LCR) automatically selects the least expensive route availa ble for toll ca lls. LCR is accessed by dialing “9” before placing a call. Related Programming Primar[...]

  • Page 80

    Chapter 3. System Features Section 70 0 - Operation Page 3-34 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Music-on-Hold (All V ersions) Description The DBS can provide Music-on-Hold to parties on hold on a CO line. The Music-on-Hold feature can also be used to play announcements or advertisements if desired. The system can provide Music-on-Hol[...]

  • Page 81

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-35 Night Service (CPC-AII prior to V ersion 7.0 and CPC-B Prior to V ersion 7.0) Description The Attendant can switch the system between Day and Night Modes for answering outside calls. It is also possible to program the system to automatica[...]

  • Page 82

    Chapter 3. System Features Section 70 0 - Operation Page 3-36 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • The ON/OFF LED lights. 2. Dial “#52.” 3. Press the ON/OFF key . • The ON/OFF LED goes off. • “DA Y MODE” appears on the display . Related Programming • FF1 (System): Ring Patterns for UNA T e r minals (M, C, & B) • [...]

  • Page 83

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-37 Night Service (CPC-AII V ersion 7.0 and higher and CPC-B V ersion 7.0 and higher) Description The Attendant can switch the system between Day and two Night Modes for answering outside calls. It is also possible to program the system to au[...]

  • Page 84

    Chapter 3. System Features Section 70 0 - Operation Page 3-38 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • The ON/OFF LED lights. 2. Dial “ #521 .” (Note: #520 can be used to toggle between modes.) 3. Press the ON/OFF key . • The ON/OFF LED goes off. • “DA Y MODE” appears on the display . Related Programming • FF1 (System): Ri[...]

  • Page 85

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-39 Off-Premises Extension (All V ersions) Description SL T s that are located in remote locations can be connected to the DBS through the Off-Premises Extension (OPX) Adaptor . Of f -premise phones can be connected through a direct line to t[...]

  • Page 86

    Chapter 3. System Features Section 70 0 - Operation Page 3-40 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 from an extension, give instructions to an entire group, or communicate with several people at once. If an exte rnal paging system is connected to your system, pages can also be sent through its speakers. Beginning with CPC-B V ersion 3.1,[...]

  • Page 87

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-41 • Paging cannot be heard at busy extensions or at extensions for which the Do Not Disturb, Call Forwa rding, or Absence Me ssage feature is activated. • Y ou can answer Paging from an idle extension by dialing the Meet-Me Answer code [...]

  • Page 88

    Chapter 3. System Features Section 70 0 - Operation Page 3-42 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Remote Maintenance (All V ersions) Description The DBS can be programmed from a remote terminal or fr om a remote PC. Remote programming can be accomplished using the Remote Programming Mode or by using Panasonic’ s P CAS (Personal Compu[...]

  • Page 89

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-43 4. From your terminal communications program, type the following command: #99xxxx (where xxxx = the site’ s password) 5. After the DBS responds, type P and then press Enter . Follow the directions on the screen to access the desired pro[...]

  • Page 90

    Chapter 3. System Features Section 70 0 - Operation Page 3-44 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T erminal Programmi ng Commands Use the following commands to navigate terminal programming: Remote Programming Using PCAS or DBS Manage r (CPC-A 3.1 and higher , CPC-A II, and CPC-B 1.0 and higher) Description PCAS provides a menu-driven [...]

  • Page 91

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-45 • Connecting your PC with a customer ’ s DBS • Maintaining DBS parameters • Backing up and restoring customer databases. Station Class of Service (CPC-AII and CPC-B V e rsion 3.1 or higher) Description Station Class of Service pro[...]

  • Page 92

    Chapter 3. System Features Section 70 0 - Operation Page 3-46 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Related Programming • FF1 (System): Extension Class Of Service Setti ng • FF3 (Extension): Extension Class of Service Assignment Considerations • Some feature s that are in use at th e time they are disabled from the Class of Service[...]

  • Page 93

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-47 T e rminal an d Ci rc ul ar Hunting (CPC-A; CPC-B V ersions Prior to 2.0) Description CPC-A and CPC-B V ersions prior to 2.0 provide terminal and circular hunt groups. T erminal Hunt Groups W ith terminal hunt groups, a call must ring at [...]

  • Page 94

    Chapter 3. System Features Section 70 0 - Operation Page 3-48 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • FF4 (Ringing and Hunt Groups): T erminal/Circular Hunt Groups • FF4 (Ringing and Hunt Groups): Ringing Assignm ents (all) Hardware Re qui reme nts • A pilot number can be provided by installing a 2 watt 450 Ohm res istor on the ana[...]

  • Page 95

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-49 T erminal, Distributed and Longest Idle Hunting (CPC-AII and CPC-B V e rsion 2.0 or higher) Beginning with CPC-B V ersion 2.0, three types of hunt groups are ava ilable: T erminal, Distributed, and Longest Idle. In addition, CPC-AII and C[...]

  • Page 96

    Chapter 3. System Features Section 70 0 - Operation Page 3-50 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • FF4 (Ringing and Hunt Groups): Hunt Group T ransfer T imer • FF4 (Ringing and Hunt Groups): Hunt Group Extension Number • FF4 (Ringing and Hunt Groups): T ransfer Extension Number • FF4 (Ringing and Hunt Groups): CO Delayed Day R[...]

  • Page 97

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-51 forwarding set, unless call forwarding is set to an outside number . In previous versions, hunting would skip an extension with call forwarding set. The following call types will hunt to a member that has call forwarding set: - Interc om [...]

  • Page 98

    Chapter 3. System Features Section 70 0 - Operation Page 3-52 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Figure 2- 2. SMDR Format for CPC-AII and CPC-B V ersion 3.1 or hi gher 0 1 2 3 4 5 6 7 012345 678901 23456789 01234567 890123 45678901 23456789 01234567 890123 45678901 234567 1 2 3 4 5 6 7 8 9 T MM/DD HH :MM:SS HH: MM.SS NNN DD DDDDDDDD D[...]

  • Page 99

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-53 Figure 2- 3. SMDR Format for CPC-A and CPC-B V ersions Pr ior to 3.1 Related Programming • FF1 (System): Parity Check • FF1 (System): Odd/Even Parity • FF1 (System): Baud Rat e • FF1 (System): Stop Bi t Length • FF1 (System): Da[...]

  • Page 100

    Chapter 3. System Features Section 70 0 - Operation Page 3-54 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T1 Interface (CPC-B V ersion 4.0 or higher) Description The T1 Interface is a digital trunk ca rd that provides twenty-four 64 kbps channels, for a total transmission rate of 1.544 Mbps. T1 lines can be leased from local exchange ca rriers[...]

  • Page 101

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-55 - 1 T1 T runk Card (VB-43561 - 1 T1 MDF Card (VB-43562) - 1 Sync Card (VB-43563). In addition, one T1 Cable (VB-43564) is required to install a T1 i n a double cabinet if the T1 card is located in the slave c abinet. T o install two T1s i[...]

  • Page 102

    Chapter 3. System Features Section 70 0 - Operation Page 3-56 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T elephony Services (CPC-AII V ersion 7.0 and higher and CPC-B V ersion7.0 and higher) Description Computer T elephony Integration (CTI) provides communication and coordination of operation between computers a nd the telephone system. One [...]

  • Page 103

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-57 . Related Programming • FF1 (System): API Port T ype • FF1 (System): API Baud Rate Hardware Re qui reme nts • VB-43941 T elephony Services Kit. This kit includes a Panasonic API Card, the API Serial Connector (two ports) and one 3 1[...]

  • Page 104

    Chapter 3. System Features Section 70 0 - Operation Page 3-58 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T oll Rest riction (All V ersions) Description Access levels, including the prohibition of long distance calls or after-hours calls, can be assigned to specific extensions or CO lines using the T oll Restriction feature. This minimizes non[...]

  • Page 105

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-59 3 Full restriction of operator calls (old dialing plan). Selectable restriction of operator calls (new NAN P). Selecta ble restriction of inte rnational calls ( defaulted to full restriction - ssee Notes) Selectable restriction of N11 cod[...]

  • Page 106

    Chapter 3. System Features Section 70 0 - Operation Page 3-60 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 The following calling restrictions are a lso available: • Station Lockout Key Code Restriction A key code must be entered before ca lling out when the Station Lockout feature is activa ted. • Account Code Restriction An Account Code mu[...]

  • Page 107

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-61 T runk Groups (All V ersions) Description T runks can be placed in trunk groups. When a trunk group is accesse d, the DBS automatically selects an open trunk from the group. Operation T o access a tr unk group, do one of the following: ?[...]

  • Page 108

    Chapter 3. System Features Section 70 0 - Operation Page 3-62 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T runk Name Assignment (CPC-AII and CPC-B V e rsion 2.0 or higher) Description Y ou can display a name, number, o r message of up to six characters on the LCD in place of your CO trunk line number . The name will appear when a CO call is r[...]

  • Page 109

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-63 T runk Queuing (All V ersions) Description If all outside lines in a Trunk Group are busy , the system can call you when a line becomes free. Simply pick up the handset and dial t he telephone number when the T runk Callback alert tone ri[...]

  • Page 110

    Chapter 3. System Features Section 70 0 - Operation Page 3-64 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Considerations • Response to the T runk Callback alert tone must be within sixteen seconds or T runk Queuing will be canceled. • If a call arrives fr om an outside line while the T runk Queuing feature is activated, T runk Queuing will[...]

  • Page 111

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-65 Related Programming • FF1 (System): Extension Class of Service Sett ing • FF1 (System): Ring Patterns for UNA T e r minals (M, C, & B) • FF3 (Extension): Extension Class of Service Assignment • FF4 (Ringing and Hunt Groups): C[...]

  • Page 112

    Chapter 3. System Features Section 70 0 - Operation Page 3-66 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 VA U (All V ersions) Description The V oice Announce Unit (V AU) is a digital answering device that can be connected to the DBS. It provides for the recording and playback of up to two voice messages, along with the ability to transfer inc[...]

  • Page 113

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-67 2. After the V AU a nswers, do one of the following: Notes: • Y ou can enter the *97 codes again to replay messages without ending your call. • Y ou can only record one message at a time. T o record another message, you must end your [...]

  • Page 114

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-68 •The Call W aiting/OHV A option had to be set to “off.” (FF3 1-144# 8#). •Auto Pickup had to be set to “on” (FF3 1-144# 12#). •All FF keys for the extension port had to be cleared. The V AU assignment now eliminates the need[...]

  • Page 115

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-69 Before the W alking TRS Class of Service feature can be used, a W alking Class of Service code must be entered at your extension before using dialing privileges at another extension. Operation T o enter a W a lking Class of Serv ice code:[...]

  • Page 116

    Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-70 2. Dial “#12.” 3. Enter the original W alking Class of Service code. 4. Press “#.” 5. Replace the handset. T o confirm a W alki ng COS code (Attendant Phone only): 1. Pick up the handset. The phone issues intercom dial tone. 2. Pr[...]

  • Page 117

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-1 Chapter 4. Key Telephone Features This chapter describes DBS key telephone feat ures. DBS key telephones are proprietary digital phones that provide feature acce ss through a combination of feature keys and acce ss codes. This chapter c[...]

  • Page 118

    4-2 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Last Number Redial 4-59 Line Appearances 4- 60 DSS/B LF Appe arance s 4-61 Meet-Me Answer 4-67 Message W aiting/Callback Request 4-68 Non-Appearing Outside Lines 4-70 Of fhook Signaling 4-71 Of f hook V oice Announce (OH V A) 4-72 One-T ouch Keys 4-74 One-T ouch VM Access 4-78 Onhook Dialing 4-81[...]

  • Page 119

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-3 Key Phone As an example of a key phone, Figure 4-1 illustrates the DBS key phone model VB-43225. The VB-43225 provides a large display that includes one- touch access to speed dial numbers, telephone fe atures, and help screens. Please [...]

  • Page 120

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-4 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Operation T o se t an Abse nce Message 1. Press the ON/OFF key . • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Dial “71.” “Enter Msg Code” appears on the display . 3. Enter a message code betwe en 0 and 9 [...]

  • Page 121

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-5 Related Programming • FF1 (System): Extension Class of Service Sett ing ( CPC-AII and CPC-B V ersion 3.1 or higher) • FF3 (Extension): Extension Class of Service Assignment (CPC-AII and CPC-B V ersion 3.1 or higher) • FF6 (Names a[...]

  • Page 122

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-6 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 - Direct trunk calls (including DID/DNIS) - T ransfe rred trunk calls. • Callback to an incoming CO call on a Private Line is available if the Absence Message fea ture is activated. Auto Redial (CPC-AII and CPC-B V e rsion 7.0 or higher[...]

  • Page 123

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-7 Considerations Paging Gr oups . Both extensions must belong to the same paging group (1- 7). Paging group 0 does not allow override. Overrid e Restricti ons . Bar ge -in for Direct Lines cannot ove rride a DL under the following conditi[...]

  • Page 124

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-8 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • FF1 (System): Extension Class of Service Sett ing ( CPC-AII and CPC-B V ersion 3.1 or higher) • FF3 (Extension): Extension Class of Service Assignment (CPC-AII and CPC-B V ersion 3.1 or higher) • FF3 (Extension): Busy Override Sen[...]

  • Page 125

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-9 For example, if an outside call on line 1 is sent to extension 135, but extension 135 is busy or does not answer , the call will ring at the covering phone and “TRK #01> 135” will appear on the covering phone’ s dis play . If t[...]

  • Page 126

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-10 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 The length of a conversation on a CO line usually appears on display phones. The duration display shows the number of minutes and seconds the call has lasted. The display does not be gin right away; it begins either 16 or 30 seconds afte[...]

  • Page 127

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-1 1 Call Forwarding (All V ersions) Call Forwarding allows users to send their calls to another extension, to an outside line, or to voice mail. All versions of the DBS provide call forwarding; however , some call for warding enhancements[...]

  • Page 128

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-12 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Call Forwarding--Externa l ( CPC-A and CPC-AII and CPC-B V ersions prior to 7.0 ). Whe n Call Forwarding- External is activate d, all incoming intercom calls to an extension will be forwarded to an outside number . For calls to be forwar[...]

  • Page 129

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-13 . “ENTER FWD EXT#” appe ars on the display . 4. Enter the number of the extension you want to receive your calls. 5. Press the ON/OFF key . • The DND/CF LED lights. • “FWD-EXT 135” appears on the 2nd line of the display if [...]

  • Page 130

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-14 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • The DND/CF LED lights. • “FWD OUTSIDE” appears on the 2nd line of the display . T o activate Call Forwarding to an outside number (CPC-AII/CPC-B V e rsion 7.0 or higher): Note: T o forw ard to an outside number , the trunk sele[...]

  • Page 131

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-15 3. Hang up. Related Programming • FF1 (System): Call Forward No Answer T imer (CPC-AII and CPC-B V ersion 3.1 or higher) • FF1 (System): Extension Class of Service Sett ing ( CPC-AII and CPC-B V ersion 3.1 or higher) • FF3 (Exten[...]

  • Page 132

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-16 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • V oice calls do not forwa rd when Call Forwarding--No Answer is used. • If several calls arrive at once at an extension set for Call Forwarding-No Answer , all of the cal ls will be queued. (The timing for e a ch call begi ns with [...]

  • Page 133

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-17 Call Hold (All V ersions) The DBS provides both Exclusive and System Hold. Exclusive Hold Description W ith Exclusive Hold, only the extension that held the call can retrieve it. Exclusive Hold can be used to hold CO calls and intercom[...]

  • Page 134

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-18 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • FF1 (System): Non-Appearing Central Office Line Hold Considerations • When using an outside line for which there is no line key on your extension, press the HOLD key to place the call on hold, and then press a vacant line key . Rel[...]

  • Page 135

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-19 • “Hold TRK #XX” (wher e “XX” is the outside line number) appears on the display . T o releas e a call plac ed on System Hold f rom the extension t hat placed it there: Press the line key that is flashing green. • The line [...]

  • Page 136

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-20 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • If the Automatic Outside Line Hold feature is programmed f or your system, pressing any other line key will place your original call on S ystem Hold. • A held call w ill reca ll if it is not retrieved befor e the Hold Recall T imer[...]

  • Page 137

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-21 Call Park (All V ersions) Description Y ou can use the Call Park function to transfer a call, even if you cannot locate the intended recipient of the call. Simply park the call, and then page the person you want to transfer to. That pe[...]

  • Page 138

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-22 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 3. Enter the Pa rk Number assigned to the call. “P ARK PICK XX” (where “XX” is the park number) a ppears, and then “CO T ALK #XX” (where “XX” is the trunk number of the call) appea rs. Related Programming • FF1 (System)[...]

  • Page 139

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-23 Operation 1. Pick up the handset. The phone issues intercom dial tone. 2. Dial “79.” 3. Enter the number of the ringing extension. • The extension number or the outside line number of the caller appear s on the display . • The [...]

  • Page 140

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-24 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Group Call Pick up Description Using the Group Call Pickup feature, you can answer calls to other extensions in your Paging Group without entering the number of the ringing extension. Group Call Pickup can also be programmed into an FF k[...]

  • Page 141

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-25 • Y ou can answer incoming calls, Intercom T one Calling, or Intercom V oice Calling using the Group Call P ickup feature. Y ou cannot answer Paging or Callback with this feature. Call T ransfer (All V ersions) The DBS provides two c[...]

  • Page 142

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-26 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Related Programming • FF1 (System): Onhook (Automatic) T ransfer • FF1 (Syst em): Recall T imer for Extension-T ransferre d CO Calls • FF1 (Syst em): Recall T imer f or Extension-T ransfer red Intercom C alls • FF1 (Syst em): Rec[...]

  • Page 143

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-27 Screened T ransfer Description Using the Screened Tr ansfe r feature, you can contact a third party and announce the call before the transfer . Operation T o use Scr eened T ra nsfer when your syste m is set for Onhook T r ansfer: 1. P[...]

  • Page 144

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-28 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 2. Dial the extension number to which the call is to be transferred. 3. When your call is answered, inform the third party of the transfe r . • The EXT LED stops flashing and r emains lit. • “T alk-EXT XXX” (where “XXX” is th[...]

  • Page 145

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-29 extension after T ransfer Reca ll T imer expires. The other extension’ s number and the number of the trans ferr ed CO line or extension then appear on your display and the call is returned to your extension. (For example, if you tra[...]

  • Page 146

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-30 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 3. Press “3.” • The EXT LED flashes. • “Call W ait XXX” (where “ XXX” is the extension) appears on the display . 4. If you want to send a text message, dial the desired message code ( 5-9). The corresponding message displ[...]

  • Page 147

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-31 • The LED of the T alk Back key flashes gr een. • The current call is held automatically . 3. Press the T alk Back key again to return to the original call. The LED of the T alk Back key goes off when the Call W aiting party hangs [...]

  • Page 148

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-32 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Call W aiting/OHV A T ext Reply (CPC-AII and CPC-B V e rsion 4.0 or higher) Description When a busy party receives an indication of incoming intercom call, the busy party can respond by sending a text message back to the caller . The tex[...]

  • Page 149

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-33 Caller ID Call Log (CPC-AII V ersion 6.1 or higher and CPC-B V ersion 6.1 or higher) Description The Call Log keeps a record of Caller ID calls to individual phones. The Call Log allows users to view Caller ID calls that have been se n[...]

  • Page 150

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-34 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T ypes of Calls Inc luded The call log stores information for Caller ID calls that ring a phone. I f the phone does not ring (for instance when Call Forward - All Calls is active), there is no entry in the Call Log for that call. Call Lo[...]

  • Page 151

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-35 Figure 4- 3. Call log forma t for the small- display phone- -time and date Pressing the CONF key again displays the next level of information. Figure 4- 4. Call log forma t for small-dis play phone--ans wer informatio n Pressing the CO[...]

  • Page 152

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-36 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Log Format for the Large-Display Phone. Large-display phone users can view all four levels of the Call Log on one screen. For example, when the large-display phone user presses the Call Log Key , the following display appears: Figure 4-6[...]

  • Page 153

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-37 viewing detailed information, the detailed information is displayed for the newly selected log entry . Exit the Call Log display by pressing the ON/OFF key . Considerations • Caller ID feature must be installed a nd enabled. (See “[...]

  • Page 154

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-38 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T o answer t he callback r ing: 1. Pick up the handset when you hear the callback ri ng. • “Camp-on Call” appears on the display . • The EXT LED flashes. • The system autom atically dials th e called extensi on. Related Program[...]

  • Page 155

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-39 2. Dial the telephone number . The dialed number appears on the display . 3. Complete the call and replace the handset. • The line LED changes from gree n to red and then goes of f. • The time and dat e reappears on the displa y . [...]

  • Page 156

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-40 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • Three extensions • Four extensions. Operation T o establish a Confere n ce Ca ll: 1. Press HOLD or the line key of your current call to place it on hold. The extension number , outside line number , or na me of the party on hold ap[...]

  • Page 157

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-41 T o esta blish an Unsupervised C onference Call : 1. Press HOLD or the line key of your current call to place it on hold. The outside line number or name of the party on hold appears on the display . 2. Press an unlit line key . • Th[...]

  • Page 158

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-42 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Delayed Ringing (CPC-AII and CPC 2.0 and higher) Description Delayed ringing causes a call that is unanswered at a primary extension to ring at a secondary extension. CO delayed ringing causes an incoming outside call to ring at a design[...]

  • Page 159

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-43 W ith CPC-A and CPC-B V ersion 1.0, a maximum of two attendants can be assigned. Beginning with CPC-B V ersion 2.0, up to four attendants can be assigned. Operation 1. Pick up the handset or press ON/OFF . The phone issues intercom dia[...]

  • Page 160

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-44 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Dial T one Disable (All V ersions) Description The intercom dial tone can be turned off at a phone. Dial tone is turned off when a headset is used. Operation T o disable the intercom dial tone: 1. Press the ON/OFF key . • The phone iss[...]

  • Page 161

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-45 Do-Not-Disturb (DND) (All V ersions) Description An extension can be made unavailable by ac tivating Do-Not-Disturb (DND). When DND is activated at an extension, ca lls to that extension receive busy tone. Operation T o act ivate DN D:[...]

  • Page 162

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-46 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Related Programming • FF1 (System): Extension Class of Service Sett ing ( CPC-AII and CPC-B V ersion 4.0 or higher) • FF3 (Extension): Extension Class of Service Assignment (CPC-AII and CPC-B V ersion 4.0 or higher) Considerations ?[...]

  • Page 163

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-47 EM/24 Console (All V ersions) Description Connecting an EM/24 console to your extension adds twenty-four FF keys. By assigning extensions to its FF keys, you can use an EM/24 console as a BLF (Busy Lamp Field). Please refer to “Appen[...]

  • Page 164

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-48 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Note: FF keys assigned as CO lines must be cleared using system programming before new FF assignments can be made. Operation T o assign pre - programmed codes to an FF key : 1. Press the ON/OFF key: • The phone issues intercom dial ton[...]

  • Page 165

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-49 T o assign Ca ll Forwarding--Externa l to an FF key ( CPC-AII/CPC-B prior to 7.0): 1. Press the ON/OFF key . 2. Press the PROG key . 3. Press the FF key to be programmed. “Enter Code” appears on the display . 4. Enter “72.” 5. [...]

  • Page 166

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-50 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 “ENTER FWD EXT#” appe ars on the display . 6. Press the AUTO key . 7. Enter the Speed Dial code (System Speed dial 00-89 or Personal Speed dial 90-99 or 900-909). Note: The speed dial code must include the CONF key (to indicate a tru[...]

  • Page 167

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-51 T o check a programmed FF key: 1. Press the ON/OFF key: • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Press the CONF key . “C” appear s in the display . 3. Press the FF key to be checked. The programmed dat[...]

  • Page 168

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-52 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 DND Activate/Cancel 73 Absence Message Activate/ Canc el 71 Call Forwarding 72, 720, 721, 722, 723 or 724 Reminder Ca ll Activate/Cancel #4 Station Lockout 74, lockout code (max. 4 digits) Dial T one On/Off #50 Direct Call Pickup 79 Grou[...]

  • Page 169

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-53 • If a new code is programmed into a ke y , the previously programmed code is er ased. • T o erase a code programmed into a key , press the HOLD ke y when the display reads “Enter Code.” “Code Cleared” then appear s on the [...]

  • Page 170

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-54 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Handsfree Answerback (All V ersions) Description Use the Handsfree Answerbac k feature to answer a call without lifting the handset. The DBS system must be programmed for V oice Calling for you to use this feature. If your system is not [...]

  • Page 171

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-55 Handsfree Op eration (All V ersions) Description Handsfree operation is available w ith all speakerphones (but not the DSL T). This type of operation allows you to use all available DBS features without lifting the handset. Operation T[...]

  • Page 172

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-56 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Hot Dial Pad Description The dial pad on digital key phones can be designated as “hot” on an extension-by-extension basis. The Hot Dial Pad allows the user to initiate a call without going of fhook. Extensions with the Hot Dial Pad e[...]

  • Page 173

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-57 T one Calling. W ith tone ca lls, a ringing tone is sent to the called extension. System programming determines whether the DBS uses voice or tone calling as a default. If voice calling is the default, dialing “1” afte r the extens[...]

  • Page 174

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-58 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 4. Replace the handset. T o make an T one Call: 1. Pick up the handset. The phone issues intercom dial tone. Note: If you are c alling from an extension programmed for prime line preference, pr ess the FF key programmed for intercom oper[...]

  • Page 175

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-59 Related Programming • FF1 (System): Ext ension Intercom Calling • FF1 (Syst em): Alert T one for V oice Calls • FF1 (System): Extension Class of Service Sett ing ( CPC-AII and CPC-B V ersion 4.0 or higher) • FF3 (Extension): Ex[...]

  • Page 176

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-60 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 2. Press the REDIAL key . The last number dialed appears on the display . 3. Complete the call and replace the handset. The line key LED changes from gre en to red and then goes of f . Considerations • If the Auto Flash Redial feature [...]

  • Page 177

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-61 DSS/BLF Appearances (CPC-AII and CPC-B V e rsion 2.0 or higher) Description When a DSS/BLF key is programmed, it automatically provides direct station selection and busy lamp field for the assigned extension number . If desired, the DS[...]

  • Page 178

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-62 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Related Programming • FF1 (System): Extension (BLF) Delayed Ring • FF4 (Ringing and Hunt Groups): Extension Ring T able • FF5 (FF Keys): FF Key Assignments for Extensions Considerations • Ringing assignments for DSS/BLF k eys are[...]

  • Page 179

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-63 Related Programming • FF1 (System): Alert T one for Busy Override and OHV A • FF3 (Extension): Busy Override Send • FF3 (Extension): Busy Override Receive • FF5 (Keys): FF Key Assignment (all) Considerations • Beginning with [...]

  • Page 180

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-64 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 An MCO key can be assigned to any of the pooled trunk groups. See “Pooled T runk Access” on page 4-81 for more information. See “ML/MCO Separation” (page 4-65) for information on assigning both ML and MCO keys to the same system [...]

  • Page 181

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-65 Multi-Line (ML) Appearances (CPC-AII and CPC-B V e rsion 2.0 or higher) Description Y ou can make and r eceive both CO line calls and Intercom Calls using a Multi-Line (ML) key . Each extension can have up to 24Multi-Line keys. The Att[...]

  • Page 182

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-66 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • When a CO c all or an Intercom Ca ll arrives, a search b egins for a Multi- Line key not in use. The lower numbered FF keys will be searched first. When a free Multi-Line key is found, the LED f lashes green and the extension rings. [...]

  • Page 183

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-67 Considerations • The initial setting for all extensions (except the first attendant phone) is MCO. • The initial setting for the first attendant phone (port 1) is ML. Meet -Me Answer (All V ersions) Description Y ou can answer a Pa[...]

  • Page 184

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-68 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Message W aiting/Callback Request (All V ersions) Description If you try to call an extension that is busy or does not answer , you can leave a message requesting a return call. Operation T o le ave a Cal lbac k Reque st: 1. Press the ON[...]

  • Page 185

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-69 • If extension 135 left the Callback Request and If you extension is set for V oice Calling, “T alk-EXT XXX” (where “XXX” is the number of the extension that left the Callback Request) appears on the display . • When your c[...]

  • Page 186

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-70 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Related Programming • FF1 (System) Extension Class of Service Setting (CPC-AII and CPC-B V ersion 3.01 or higher) • FF3 (Extension) Extension Class of Service Assignment (CPC-AII and CPC-B V ersion 3.01 or higher) Considerations • [...]

  • Page 187

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-71 Selecting a Non-Appearing Outsi de Line 1. Pick up the receiver or press ON/OFF . 2. Dial 88 . 3. Dial the outside line number (01-64). 4. Dial the telephone number . Holding a Non-Appearing Outside L ine Instead of an FF key , the EXT[...]

  • Page 188

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-72 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Considerations • The system does not send the offhook si gna l under the following conditions: - During a c onference call - While the called e xtension is on hold - During a call on a CO line for which the re is no line key on the cal[...]

  • Page 189

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-73 • The T alk Back key fla shes red. 4. Make your announcement. T o answer a n OHV A: 1. Press the T alk Back key ( *3 must be programmed in an FF key). The T alk Back key fla shes red. 2. T o return to the previous call, pre ss the T [...]

  • Page 190

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-74 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Considerations • The held call is transferred as soon as the extension sending the OHV A hangs up. • If the transferred call i s not answered immediate ly , i t will queue for a set time limit , then return to the e xtension sending [...]

  • Page 191

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-75 7. Press the HOLD key . T o assign S ystem Speed Dial numbers to One-T ouch keys: 1. Press the ON/OFF key . • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Press the PROG key . 3. Press the One-T ouch key to be p[...]

  • Page 192

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-76 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 7. Press the AUTO key . 8. Enter the Speed Dial number for the telephone number . 9. Repeat steps 7 and 8 for any additional Speed Dials to be chained. 10. Press the HOLD key . 1 1. Press the ON/OFF key . The ON/OFF LED goes off. T o ass[...]

  • Page 193

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-77 6. Enter the telephone number . 7. Press the HOLD key . 8. Press the ON/OFF key . The ON/OFF LED goes off. T o check a programmed One-T ouch key: 1. Press the ON/OFF key . • The phone issues intercom dial tone. • The ON/OFF LED lig[...]

  • Page 194

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-78 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T abl e 4-9. One-touch a ccess codes f or trunk group numbe rs • One-T ouch keys cannot be che cked while Station Lockout is set. One-T ouch VM Access (CPC-AII and CPC-B V e rsion 5.0 or higher) Description One-T ouch VM Ac cess simpli[...]

  • Page 195

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-79 Operation T o assign a voice mail ke y: Note: Y ou c annot program this feature if trunks ar e assigned to the key . First clear the trunk assignments, then use the following procedures to assign the VM key . 1. Press the ON/OFF key . [...]

  • Page 196

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-80 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Considerations • The VM key can be used with the Panasonic V oice Mail or with third- party voice mail systems. • If the voice mail password is over three digits long, assign the password to a personal or system speed dial number (00[...]

  • Page 197

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-81 Onhook Dialing (All V ersions) Description Onhook Dialing is a standard feature for DBS key phones. T o dial onhook, the user simply pre sses the ON/OFF key . Users can dial onhook using the dialpad, one-touch keys, or FF keys. Pooled [...]

  • Page 198

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-82 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 3. Dial the telephone number . The number appears on the display . 4. Complete the call and replace the handset. The LED of the ML or MCO key goes off. T o select a Pooled T runk group that is not assigned to an FF key: 1. Press the ON/O[...]

  • Page 199

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-83 • If a ML or MCO key is assigned line group number 9 and LCR has been activated, LC R is selected autom atically . • Press the ML or MCO key that flashes red to answer incoming calls. • If one group is set aside for da ta lines, [...]

  • Page 200

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-84 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Considerations • T o make an Intercom Call, pre ss the FF key programmed as an intercom key and then dial the extension number . • If a member of the trunk group assigned to F F1 is also assigned t o a Direct Line key , Prime Line Pi[...]

  • Page 201

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-85 Related Programming • FF2 (T runks): Private T runk Line • FF1 (System): Least Cost Routing (LCR ) A ccess • FF2 (T runks): Pooled T runk Access for Group “9” • FF2 (T runks): Pooled T runk Access for Groups “81-86” •[...]

  • Page 202

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-86 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • The ON/OFF LED lights. 2. Press “#4.” “Enter T ime HHMM” appears on the display . 3. Enter the time you wish the Reminder Call to sound. Enter the desired time in 12-hour format, followed by a “1” for a.m. or a “2” fo[...]

  • Page 203

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-87 Ringing Line Preference (All V ersions) Description Ringing Line Preference enables an extension to answer an incoming CO call, hold recall, or transfer call by simply picking up the handset or pressing ON/OFF . Related Programming •[...]

  • Page 204

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-88 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • The line LED lights green. • “CO T ALK #XX” (where “XX” is the line) appears on the display . 2. Press the AUTO key . 3. Press “*.” The dialed number appears on the display . 4. Complete the call and replace the handset[...]

  • Page 205

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-89 Operation T o assign P ersonal Speed Dialing: 1. Press ON/OFF . 2. Press PROG . 3. Press a One-T ouch key or pre ss AUT O followed by the personal spee d dial bin number (90-99 or 900-909). 4. If you want to include a trunk access co d[...]

  • Page 206

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-90 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 2. Press the CONF key . “C” appear s on the display . 3. Press a Personal Speed Dial key . The programmed data appea rs on the display . 4. Press the ON/OFF key . The ON/OFF LED goes off. T o assign a name to a Personal Spee d Dial n[...]

  • Page 207

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-91 5. Press ON/OFF again. Related Programming • FF10 (Speed Dialing): Personal Speed Dial Numbers • FF3 (Extensions): PSD Name Display (5 or 10 Names) • FF6 (N ame): PSD Names Considerations • Personal Speed Dial numbers can conta[...]

  • Page 208

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-92 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 System Speed Di al Description Frequently called numbers can be stored using the System Speed Dial feature. System Speed Dial numbers are programmed from the Attendant Phone and can be used by any extension. W ith all versions, up to 90 [...]

  • Page 209

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-93 2. Press the CONF key . “C” appear s in the display . 3. Press AUTO . 4. Press a System Speed Dial key . The programmed data appea rs on the display . 5. Press the ON/OFF key . • The ON/OFF LED goes off. • The date and time app[...]

  • Page 210

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-94 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Speed Di al Linking Description Y ou can automatically link together up to five SSD numbers in one Personal Speed Dial Bin to handle telephone numbers longer than 16 characters. Pressing the one Personal Speed Dial Key dials the entire n[...]

  • Page 211

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-95 T o u se a Pers onal Spee d Dia l Key that links mul tiple Sy stem Sp eed Dials: 1. If necessary , select the trunk group (9, 81-86). (Normally the trunk is sele cted by t he Spee d Dials. 2. Press the Personal Speed Dial key . T o man[...]

  • Page 212

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-96 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Station Lockout (All V ersions) Description Use the Station Lockout feature to dial a Station Lockout code that prevents other users from using your phone. T o activate Station Lockout: 1. Press the ON/OFF key . • The phone issues inte[...]

  • Page 213

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-97 Related Programming • FF3 (Extensions): Extension Lockout Code Considerations • A locked extension can be used for Intercom Calls. • Station Lockout key codes can only be set from an attendant phone or a key phone. • Y ou canno[...]

  • Page 214

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-98 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 3. Dial the telephone number of the party you want to connect to your original call. 4. After the call goes through, press the CONF key . • A three-party Conference Call is initiated. • “Conf #XX #YY” (where “ XX” is the firs[...]

  • Page 215

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-99 Note: See “One-T ouch VM T r ansfe r” on page 2-18 f or a si milar tr ansfer key . The V oice Mail T ransfe r Key provides faster operation than the One T ouch V oice Mail T ransfer Key but may not work with some voice mail systems[...]

  • Page 216

    Chapter 4. Key Telephone Featur es Section 700 - Operation 4-100 DBS Manual - Revi sed April 2000 DBS-2.3/9.2-700 Programming The V oice Mail T ransfe r Key may be assigned from a phone or through system programming. T o assign a V oice Mail key from a phone: 1. Press the ON/OFF key . • The phone issues intercom dial tone. • The ON/OFF LED ligh[...]

  • Page 217

    Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-101 Digit Storag e . Up to six digits can be stored under the VM/TRF key . This total can be comprised of any combination of the voice mail extension number and the special codes. If more than six digits are required, a PSD or SSD number [...]

  • Page 218

    [...]

  • Page 219

    DBS-2.3/9.2- 700 DBS Manual - R evised April 2000 5-1 Chapter 5. DSLT Features This chapter describes feature s that are available w ith the Digital Single Line T elephone (DSL T). This chapter covers the following topics: T opic Page DSL T 5- 3 Absence Message 5-4 Auto Redial 5-6 Busy Override 5-6 Call Forwarding 5-7 Call Hold 5-1 1 Call Park 5-12[...]

  • Page 220

    5-2 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700[...]

  • Page 221

    Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-3 DSL T Figure 5-1 illustrates the DSL T . For more informa tion on DSL T operation, see the Digital SL T User ’ s Guide (Section 790). Please refer to “Appendix A: CPC-EX 1.0 Updates” a nd “Appendix B: CPC- All/B 8.0 Updates” for additio[...]

  • Page 222

    Chapter 5. DSLT Features Section 70 0 - Operation 5-4 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Absence Message (All V ersions) Description DSL T users ca n leave text messages on their phones when they are awa y . When the unattended extension is called by a display phone, the text message appears on the caller ’ s phone. One of the follo[...]

  • Page 223

    Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-5 T o Canc el an Ab sence Mes sage 1. Lift the handset or press ON/OFF . 2. Dial “71.” 3. Replace the handset or press ON/OFF . Related Programming • FF1 (System) Extension Class of Service Setting (CPC-AII and CPC-B V ersion 3.1 or higher) ?[...]

  • Page 224

    Chapter 5. DSLT Features Section 70 0 - Operation 5-6 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Forwarding. In versions prior to 5.0, incoming tru nk calls to extens ions are routed according to the ringing assignment for the trunk. The following types of incoming trunk calls follow Permanent Call Forward settings: - Direct trunk calls (incl[...]

  • Page 225

    Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-7 2. Dial the extension number . 3. When you hear busy tone, dial “4.” • Both phones issue an alert tone (system programming required). Related Programming • FF1 (System): Alert T one for Busy Override and OHV A • FF1 (System): Extension [...]

  • Page 226

    Chapter 5. DSLT Features Section 70 0 - Operation 5-8 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Call Forwarding--All Calls . When th is feature is activate d, all incoming calls to an e xtension are immediate ly forwarded. Call Forwarding--No Answer . When this feature is activated, unanswered calls ring until the Call Forward No Answer time[...]

  • Page 227

    Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-9 Operation T o activate Call Forwarding: 1. Lift the handset or press ON/OFF . The phone issues intercom dial tone. 2. Dial “72.” 3. Dial the appropriate call forwarding code. Note: Beginning with CPC-AII and CPC-B V ersion 7.0, all forwarding[...]

  • Page 228

    Chapter 5. DSLT Features Section 70 0 - Operation 5-10 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • FF1 (System): Extension Class of Service Sett ing ( CPC-AII and CPC-B V ersion 3.1 or higher) • FF3 (Extension): Extension Class of Service Assignment (CPC-AII and CPC-B V ersion 3.1 or higher) • FF3 (Extension): Permanent Call Forward T [...]

  • Page 229

    Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-1 1 • Calls can be forwarded to a third-party voice mail (a system other than the DBS V oice Mail) by using the “Call Forward ID Code” desc ribed on page 3-13. • Beginning with CPC-AII and CPC-B V ersion 7.0, all call types can be forwarded[...]

  • Page 230

    Chapter 5. DSLT Features Section 70 0 - Operation 5-12 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • If there is no response to the Hold Recall tone, the tone is issued at the Attendant Phone. However , no tone is issued at the Attendant Phone if Night Mode is activated. • If your system has onhook transfer activated, and you have placed a[...]

  • Page 231

    Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-13 T o retrie ve a call park ed by the attenda nt (after receiving the park number from the attendant): 1. Pick up the handset. The phone issues intercom dial toned. 2. Dial “76.” 3. Enter the Pa rk Number assigned to the call. “P ARK PICK XX[...]

  • Page 232

    Chapter 5. DSLT Features Section 70 0 - Operation 5-14 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Call Pickup (All V ersions) DSL T s c an use both directed and group call pickup. Direct Call Pickup Description A call to an extension can be answered from a ny other extension with the Direct Call Pickup feature. Operation 1. Lift the handset. [...]

  • Page 233

    Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-15 Group Call Pick up Description Use the Group Call Pickup feature, to answer calls to other extensions within your Paging Group ( 01-07) without entering the number of the e xtension that is ringing. Operation 1. Lift the handset. 2. Dial “70.?[...]

  • Page 234

    Chapter 5. DSLT Features Section 70 0 - Operation 5-16 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Call T ransfer (All V ersions) The DBS provides two call transfer methods: blind transfer and screened transf er . Blind T ran sfer Description Blind transfer allows the transfer of a call directly to an extension, without waiting for the ca lled[...]

  • Page 235

    Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-17 For example, if extension “A” is forwarde d to extension “B,” calls that are transferred to extension “A” w ill be forwarded to extension “B.” • When you transfer a call to an extension that doe s not answer and does not have C[...]

  • Page 236

    Chapter 5. DSLT Features Section 70 0 - Operation 5-18 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Related Programming • FF1 (System): Onhook (Automatic) T ransfer • FF1 (Syst em): Recall T imer for Extension -T ransferred CO C alls • FF1 (Syst em): Recall T imer for Extension -T ransferred CO C alls Considerations • Y ou cannot transf[...]

  • Page 237

    Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-19 Call W aiting (All V ersions) Description Y ou can send a Call W aiting signal, followed by a brief LCD message, to a busy extension. The party receiving the message need only replace the handset and then pick it up again to be automatically con[...]

  • Page 238

    Chapter 5. DSLT Features Section 70 0 - Operation 5-20 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 The current call is disconnected. 2. Pick up the handset. Y ou are automatica lly connected to the extension sending the Call W aiting. T o answer Ca ll W aiting (without disconnecting the current ca ll): 1. Press HOLD . • The current call is d[...]

  • Page 239

    Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-21 Camp-on (All V ersions) Description If you reach a busy extension, you ca n use the Camp-on feature to alert you with a ring when the extension becomes free. Y ou can then to pick up your handset to automatic ally dial the extension. Operation T[...]

  • Page 240

    Chapter 5. DSLT Features Section 70 0 - Operation 5-22 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • An extension can only have one call camped on at a time. For example, if Extension 152 camps on to Extension 153, another extension cannot camp on to 153, as long as 152 is camped on. • An extension that has initiated a camp-on cannot recei[...]

  • Page 241

    Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-23 3. Press CONF when your call is answered. Considerations • Press the FLASH key to exit a Conference Call. • The Hold feature cannot be use d during a three-party conference . Dial “0” for Attendant (All V ersions) Description The Attenda[...]

  • Page 242

    Chapter 5. DSLT Features Section 70 0 - Operation 5-24 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Dial T one Disable (All V ersions) Description The intercom dial tone can be turned off at a phone. Dial tone is turned off when a headset is used. Operation T o disable the intercom dial tone: 1. Press the ON/OFF key . • The phone issues inter[...]

  • Page 243

    Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-25 Do-Not-Disturb (DND) (All V ersions) Description An extension can be made unavailable by ac tivating Do-Not-Disturb (DND). Calls to extensions with DND activated receive busy tone. Operation T o act ivate DN D: 1. Lift the handset or press ON/OF[...]

  • Page 244

    Chapter 5. DSLT Features Section 70 0 - Operation 5-26 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 routed to the extension defined in permanent call forwarding. The following types of incoming trunk calls will follow permanent call forward settings: - Direct trunk calls (including DID/DNIS) - T ransfe rred trunk calls. • The DND feature c an[...]

  • Page 245

    Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-27 3. If the system default is voice calling, dial a “1.” The called extension rings. Related Programming • FF1 (System): Ext ension Intercom Calling • FF1 (Syst em): Alert T one for V oice Calls • FF1 (System): Extension Class of Service[...]

  • Page 246

    Chapter 5. DSLT Features Section 70 0 - Operation 5-28 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Considerations • If the Auto Flash Redial feature is set, you can flash the outside line once by pressing the REDIAL key at the busy tone. The last number dia led can then be redialed. • The Last Number Redial feature can re dial a number up [...]

  • Page 247

    Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-29 Message W aiting/Callback Request (All V ersions) Description If you call an extension that is busy or does not answer , you can leave a message requesting a return call. Operation T o leave a Message W aiting/Ca llback Request: 1. Lift the hand[...]

  • Page 248

    Chapter 5. DSLT Features Section 70 0 - Operation 5-30 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Related Programming • FF1 (System): Extension Class of Service Sett ing ( CPC-AII and CPC-B V ersion 3.01 or higher) • FF3 (Extension): Extension Class of Service Setting (CPC-AII and CPC-B V ersion 3.01 or higher) Considerations • Up to fo[...]

  • Page 249

    Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-31 2. Dial the desired extension number . 3. Upon hearing busy tone, press “5.” T o tr ansfer a call using OHV A 1. Press the HOLD key . 2. Dial the number of t he extension to which the call will be transferred. Y our phone issues a busy tone [...]

  • Page 250

    Chapter 5. DSLT Features Section 70 0 - Operation 5-32 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • If the transferred call i s not answered immediate ly , i t will queue for a specified time and then return to the extension sending the OHV A. (The recall ti me is set in the T ransfer -Recall T imer .) • Y ou cannot rece ive a Call W aiti[...]

  • Page 251

    Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-33 • FF2 (T runks): Pooled T runk Access for Group “9” • FF2 (T runks): Pooled T runk Access for Groups “81-86” • FF3 (Extension): Forced Least Cost Routing • FF8 (LCR) : LCR Settings (all) Considerations • There are seven groups [...]

  • Page 252

    Chapter 5. DSLT Features Section 70 0 - Operation 5-34 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 3. Replace the handset or press ON/OFF . Considerations • A sixteen-second alarm tone will be issued at the s pecified time. • One Reminder Call may be set for each telephone. • T o change the Reminde r Call, enter a new time . • If the e[...]

  • Page 253

    Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-35 Considerations • Any previously saved number is erased when a new number is save d. • The Saved Number Redial feature can redial a number up to sixteen digits long. • A maximum of five chained Speed Dialing codes can be stored. Speed Diali[...]

  • Page 254

    Chapter 5. DSLT Features Section 70 0 - Operation 5-36 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • T o include a pause, pre ss REDIAL . • T o include a flash, press FLASH . 6. Press HOLD . 7. Replace the handset or press ON/OFF . T o delete a Personal Speed Dial number: 1. Lift the handset or press ON/OFF . 2. Press * . 3. Dial “80.”[...]

  • Page 255

    Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-37 • Speed Dialing cannot be checked while Station Lockout is enabled. • If the Speed Dial is used to forward to an outside number and Least Cost Routing is enabled, the Speed Dial cannot use T runk Group “9.” System Speed Di al Description[...]

  • Page 256

    Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-38 T o activate Station Lockout: 1. Press the ON/OFF key . • The phone issues intercom dial tone. 2. Dial “74.” 3. Dial the Station Lockout code. 4. Press the ON/OFF key . T o deactivate Station Lockout: 1. Press the ON/OFF key . • The phon[...]

  • Page 257

    DBS-2.3/9.2- 700 DBS Manual - R evised April 2000 6-1 Chapter 6. SLT Features This chapter describes fea tures that are available with single-line telephones (SL T s). Single-line telephones are industry-standard 2500 sets. SL T s are not equipped with feature keys or line keys, so basic telephone operations are performed by pressing dialpad keys a[...]

  • Page 258

    6-2 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700[...]

  • Page 259

    Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-3 Absence Message (All V ersions) Description SL T use rs can leave text messages on their phones when they are away . When the unattended extension is dialed by a key phone, the text message appears on the caller ’ s phone. One of the following me[...]

  • Page 260

    Chapter 6. SLT Features Section 700 - Operation 6-4 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T o Canc el an Ab sence Mes sage 1. Lift the handset. 2. Dial “71.” 3. Replace the handset. Related Programming • FF1 (System): Extension Class of Service Sett ing ( CPC-AII and CPC-B V ersion 3.1 or higher) • FF3 (Extension): Extension Clas[...]

  • Page 261

    Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-5 calls are routed to the extension defined in perma nent call forwarding. The following types of incoming trunk calls follow permanent call f orward settings: - Direct trunk calls (including DID/DNIS) - T ransfe rred trunk calls. • When an Absence[...]

  • Page 262

    Chapter 6. SLT Features Section 700 - Operation 6-6 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Considerations • Y ou cannot break in on three -party conference calls. • The default for the override a lert tone is “off.” If the override alert tone is enabled, the tone will be sent to both parties when a call is overridden. Call Forward[...]

  • Page 263

    Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-7 Call Forwarding--Busy . When this fe ature is activate d, all incoming calls to a busy extension are forwarde d to a designated extension. Call Forwarding--Busy/No Answ er . When this feature is activated, all incoming calls to an extension that is[...]

  • Page 264

    Chapter 6. SLT Features Section 700 - Operation 6-8 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Note: Beginning with CPC-AII and CPC-B V ersion 7.0, all forwarding types (All Calls, No Answer , Busy , Busy/No Answer) allow call forwarding outside eliminating the need for Call Forwarding--Externa l. 4. If you are forwar ding to an extension, en[...]

  • Page 265

    Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-9 Considerations • W ith CPC-A and CPC-B V ersions prior to 2.0, calls cannot be forwar ded to an extension that already has call forwarding activated. I n other words, phone “A” could only forward to phone “B” if phone “B” wa s not for[...]

  • Page 266

    Chapter 6. SLT Features Section 700 - Operation 6-10 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Call Hold (All V ersions) Description Call Hold provides either exclusive or system hold, depending o n system programming. W ith Exclusive Hold, only the extension that held the call can retrieve it. W ith System Hold, another extension can retrie[...]

  • Page 267

    Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-1 1 hangs up before you do. If you hang up before the other extension, the held outside line will be transferr ed to that extension. • The DBS can provide Music-on-Hold to callers placed on hold. See “Music-On-Hold” (page 3-34) f or more inform[...]

  • Page 268

    Chapter 6. SLT Features Section 700 - Operation 6-12 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 3. Enter the Pa rk Number assigned to the call. “P ARK PICK XX” (where “XX” is the park number) a ppears, and then “CO T ALK #XX” (where “XX” is the trunk number of the call) appea rs. Related Programming • FF1 (S yste m): Pa rk R[...]

  • Page 269

    Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-13 Related Programming • FF1 (System): Extension Class of Service Sett ing ( CPC-AII and CPC-B 3.1 or higher) • FF3 (Extension): Extension Class of Service Assignment (CPC-AII and CPC-B V ersion 3.1 or higher) Considerations • If more than one [...]

  • Page 270

    Chapter 6. SLT Features Section 700 - Operation 6-14 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Considerations • If more than one call is arriving at the Paging Group, the Group Call Pickup fe ature will answer the c all to the lowest port num ber first. • If the called extension belongs to more than one Paging Group, the Group Call Picku[...]

  • Page 271

    Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-15 • The third party need only pick up the handset to speak to the outside line. Related Programming • FF1 (System): Onhook (Automatic) T ransfer • FF1 (Syst em): Recall T imer for Extension-T ransferre d CO Calls • FF1 (Syst em): Recall T im[...]

  • Page 272

    Chapter 6. SLT Features Section 700 - Operation 6-16 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 The phone issues intercom dial tone. 2. Dial the extension number to which the call is to be transferred. 3. When your call is answered, inform the third party of the transfe r . 4. Replace the handset. The third party need only pick up the handset[...]

  • Page 273

    Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-17 • When you transfer a call to an extension that is busy or does not answer and does not have Call Forwarding activated, a recall tone sounds at your extension after T ransfer Reca ll T imer expires. Call W aiting (All V ersions) Description Y ou[...]

  • Page 274

    Chapter 6. SLT Features Section 700 - Operation 6-18 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 5. Remain on the line until the called party picks up. T o answer C all W aiting (and disconnect the current call): 1. Replace the handset. The current call is disconnected. 2. Pick up the handset. Y ou are automatica lly be connected to the extens[...]

  • Page 275

    Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-19 Camp-on (CPC-A 3.1 or higher , CPC-AII, and all V ersions of CPC-B) Description If you reach a busy extension, you ca n use the Camp-on feature to alert you with a ring when the extension becomes free. Y ou can then pick up your handset to automat[...]

  • Page 276

    Chapter 6. SLT Features Section 700 - Operation 6-20 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • A Camp-on request will only be accepted after Call W aiting status. • Y ou cannot camp-on to an extension that has call forwarding ac tivated. • An extension can only have one call camped on at a time. For example, if Extension 152 camps on[...]

  • Page 277

    Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-21 T o add an outside num b er (CPC-AII and CPC-B V ersion 3.1 or higher): 1. Flash the switchhook to place the current call on hold. 2. Dial a trunk group number (81-86 or 9). 3. Dial the outside number . 4. Flash the switchhook when your call is an[...]

  • Page 278

    Chapter 6. SLT Features Section 700 - Operation 6-22 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 2. Press “0.” Related Programming • FF1 (System): Second Attendant Position • FF1 (System): Thi rd Attendant Position • FF1 (System): Fourth Attendant Posit ion • FF1 (System): Attendant T ransfer Extension Dial T one Disable (All V ers[...]

  • Page 279

    Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-23 Direct T runk Access (All V ersions) Description Extensions can acce ss a specific trunk for outgoing calls. Extensions can also use Direct T runk Access to test trunks or to acce ss data trunks. Operation 1. Lift the handset. 2. Dial “88” fol[...]

  • Page 280

    Chapter 6. SLT Features Section 700 - Operation 6-24 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T o cancel DND: 1. Lift the handset. 2. Dial “73.” 3. Replace the handset. Related Programming • FF1 (System): Extension Class of Service Sett ing ( CPC-AII and CPC-B V ersion 4.0 or higher) • FF3 (Extension): Extension Class of Service Ass[...]

  • Page 281

    Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-25 Intercom Calling (All V ersions) Descriptions The DBS provides two methods of intercom calling: voice calling and tone calling. V oice Calling. W ith voice calling, intercom calls are connec ted immediately , without a ringing tone. T one Calling.[...]

  • Page 282

    Chapter 6. SLT Features Section 700 - Operation 6-26 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • FF3 (Extension): Extension Class of Service Assignment (CPC-AII and CPC-B V ersion 4.0 or higher) Considerations • When an extension’ s calling mode is set for voice calls, a “splash” tone can be sent to alert the extension to the voice[...]

  • Page 283

    Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-27 Meet -Me Answer (All V ersions) Description Y ou can answer a Paging call from any extension using the Meet-Me Answer feature. Operation 1. Pick up the handset from any extension at which you hear the Paging call. 2. Press “77.” Paging ceases [...]

  • Page 284

    Chapter 6. SLT Features Section 700 - Operation 6-28 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Message W aiting/Callback Request (All V ersions) Description If you try to call an extension that is busy or does not answer , you can leave a message requesting a return call. Operation T o leave a Message W aiting/Ca llback Request: 1. Lift the [...]

  • Page 285

    Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-29 Related Programming • FF1 (System) Extension Class of Service Setting (CPC-AII and CPC-B V ersion 3.1 or higher) • FF3 (Extension) Extension Class of Service Assignment (CPC-AII and CPC-B V ersion 3.1 or higher) Considerations • W ith CPC-A,[...]

  • Page 286

    Chapter 6. SLT Features Section 700 - Operation 6-30 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 2. Dial the desired extension number . 3. Upon hearing busy tone, press “5.” Related Programming • FF1 (System): Alert T one for Busy Override & OHV A • FF1 (System): Extension Class of Service Sett ing ( CPC-AII and CPC-B 3.1 or higher[...]

  • Page 287

    Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-31 The phone issues intercom dial tone. 2. Dial the desired trunk group number (81-86 or 9). 3. Dial the outside number . Related Programming • FF1 (System): Least Cost Routing (LCR ) A ccess • FF2 (T runks): Pooled T runk Access for Group “9?[...]

  • Page 288

    Chapter 6. SLT Features Section 700 - Operation 6-32 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Operation T o program a Persona l Speed Dial 1. Pick up the handset 2. Dial *80 . 3. Dial the Personal Speed Dial number (90-99 or 900-909)). 4. Dial * followed by the trunk access number (9, 1-6 fo r trunk access 89, 81-86). 5. Dial the telephone [...]

  • Page 289

    Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-33 3. Dial “80.” 4. Dial the system speed dial code (00-89 or 000-199). Related Programming • FF1 (System): Ove rride T oll Restrict ion with SSD Numbers • FF10 (Speed Dialing): System Speed Numbers Station Lockout (All V ersions) Description[...]

  • Page 290

    Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-34 • FF3 (Extensions): Extension Lockout Code Considerations • A locked extension can be used for Intercom Calls. • Station Lockout key codes can only be set from an attendant phone or a key phone. • Y ou cannot confirm Speed Dialing or set S[...]

  • Page 291

    DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page A-1 Appendix A: CPC-EX 1.0 Updates CPC-EX V ersion 1.0 (and above) offers the following enhancements to the DBS phone system: Compatibility CPC-EX V ersion 1.0 supports all features of CPC-B V ersion 7.1 (with the exception of TSAPI support). In addition, CPC-EX V ersion 1.0 adds support for add[...]

  • Page 292

    Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-2 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Enhanced DBS features that can be executed on the 44-Series phones are described below: Directory Mode On the small-display phones, you can scroll through SSD names, PSD names, or extension names and select a displayed name for dialing.[...]

  • Page 293

    Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-3 FF-Key Programming Because T1 Networking adds the capability of 4-digit extension numbering, you can now program up to 8 digits (not 6) into an FF-key . Speed Dial Enha nceme nts CPC-EX supports up to 500 System Speed Dial (SSD) num[...]

  • Page 294

    Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-4 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 SMDR Modifications SMDR reports conta in several additional call type s and other parameters due to CP C-EX support of T1 Networking and ISDN calls. ISDN Support CPC-EX supports ISDN-PRI (Integrated Services Digital Network -- Primary R[...]

  • Page 295

    Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-5 Figure A-1 CPC-EX Key T elephone Installation Desi Strip Cover The 44-Series Key T e lephones are shipped with a thin green protective film over the Desi strip cover . Be sure to remove this film from both sides of the Desi c over b[...]

  • Page 296

    Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-6 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Figure A-2 .Desk Stand Removal. 4. Rotate the desk stand 180°. In this position it doubles as a wall mount bracket. 5. Insert the wall mount bracket into the mounting guides as shown in Figure A-3. 6. Slide the wall mount bracket onto [...]

  • Page 297

    Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-7 8. Slide the handset guide out, rotate 180° so that the holding clip is exposed, and reinsert. Figure A-4 .Handset guid e insertion f or wall mount ing, key tele phone 44-Series Enha nced Phone Feature s Note: The enhanc ed feature[...]

  • Page 298

    Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-8 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Figure A-5 .44-Series Small- Display Phone T abl e A-2. Small-Displa y Phone Features # Featur e Descriptio n 1 Mess age Indicator Indicates that you have a message. 2 Displ ay Displays information about phone’ s s tatus, menus, diali[...]

  • Page 299

    Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-9 8 One- T ouch Keys Used to make outside call s or to acce ss call-han dling feature s. 9 Flexi ble Function (FF) Keys Use d to access o utside line s or to access call-handl ing feature s. 10 DND/CF I ndicator Indicat es that Do-Not[...]

  • Page 300

    Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-10 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 Figu re A- 6.44 -Seri es La rge-D ispl ay P h one T abl e A-3. Large-Displa y Phone Features # Featur e Descriptio n 1 Mess age Indicator Indicates that you have a message. 2 Displ ay Displays information about phone’ s s tatus, men[...]

  • Page 301

    Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-1 1 6 MENU Key U s ed to r eturn to the Ma in Men u s creen . The de fault Main Menu s creen contai ns the foll owing items: • PERSONAL DIAL • SYSTEM DIAL • EXTENSION • FUNCTION • HELP 7 PREV Key Used to return to th e previ[...]

  • Page 302

    Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-12 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 Directory Mode Description This enhanced feature applies to the 44-Series small-display phone only (i.e., phones with a 2-line LCD display). In Directory Mode, you can use the phone’ s select keys (as well as other keys) to scroll t[...]

  • Page 303

    Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-13 • Or , to exit the directory without selecting a number to dial, press the END key or go on-hook. Notes Incompatibility with older phone versions. Directory Mode is available on the 44-Series phones only . Hot Dial Pad and Direct[...]

  • Page 304

    Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-14 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 ExtPort# 29#); during a trunk call (FF3 ExtPort# 30#); and after dialing a busy extension (FF3 ExtPort# 33#). • Use existing addresses FF1 2# 7# 1# thru 4# to assign select key features to Flexible Function Screens. • Use existing[...]

  • Page 305

    Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-15 Handset Mute Description While using the handset (not on speaker) during a phone conversation, you can press the MUTE key to block audio path to the other party -- you can still hear them, but they can’t h ear you. This feature i[...]

  • Page 306

    Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-16 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 Barge-Ins Durin g Handset Mute. If another phone barges in on your call while Handset Mute is ON, and you change to confer ence talk (but not by pressing HOLD), Handset Mute will r emain ON. FF-K ey/One-T ouch Key Restri ction. Handse[...]

  • Page 307

    Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-17 The first device to go of f -hook will seize the line (off-hook is either lifting the handset or pressing the ON/OFF key). If the analog device goes of f- hook first, the lar ge-display phone will be unable to dial or go off-hook. [...]

  • Page 308

    Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-18 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 the analog device will automatically default to “1 second ON, 3 seconds OFF .” Ring Patterns Not Appl ic able to Anal og Device . The following ring pattern addresses will not affect the analog device: Analog T ransfer Ring Patter[...]

  • Page 309

    Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-19 Operation T o Program V oice Mailbox Access Codes into the M SG Key: Press PROG MSG [16-digit number] HOLD The display will reflect “Regist Data ”. T o Confirm a V oice Mailbox Access Code P rogramm ed i nto the Message Key .. [...]

  • Page 310

    Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-20 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 • Name and Message Assignm e nts (FF6 addresses). The alphabetical arrangement of the keys is different. • FF-Key s. The FF-keys on the DSS/72 console are numbered left-to- right, bottom row first. • DSS #1 Defaults. The default[...]

  • Page 311

    Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-21 Figure A-8 .DSS/72 #1 Default Exte nsion Numbers Programming Se e Section 400 - Pr ogramming (Appendix C) for more de tailed programming information. Operation The 44-Series DSS/72 operates the same as previous models. EM/24 - Key [...]

  • Page 312

    Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-22 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 • FF-Key s. The FF-keys on the EM/24 are numbered bottom-to-top, left column first. The EM/24 key arrangement is shown in Figure A-9. Figure A-9 .EM/24 Unit (VB-44310 ) keys Programming Se e Section 400 - Pr ogramming (Appendix C) f[...]

  • Page 313

    Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-23 W ith CPC-EX, you can chain up to 4 SSD codes together within a fifth SSD number . Y ou can also chain up to 4 SSD or PSD codes together within a fifth PSD number . Y ou can include both speed-dial codes and regular dialed numbers [...]

  • Page 314

    Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-24 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 Additional Serial Port on CPC Card Description The CP C-EX card contains an on-board serial port (Serial Port 2) which can be used for Bus Monitor/ Remote Maintenance. This serial port (labeled CN5) is located just above the LEDs on t[...]

  • Page 315

    Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-25 Programming Se e Section 400 - Pr ogramming (Appendix C) for more de tailed programming information. Notes • Serial Po rt 2 requires a specia l interface ca ble. • Serial Port 2 can be used for Bus Monitor/Maintenance only . Y [...]

  • Page 316

    Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-26 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 • SCC-B • T1 T runk Card • T1 MDF • T1 Sync Unit • External CSU (not provided by Panasonic) The maximum number of nodes which can be connected together is 4. Eac h node can be either a single or double DBS cabinet configurat[...]

  • Page 317

    Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-27 Figure A-1 2.T1 Network Call Prio rity Routing Call Forwarding to Network Extensions Any call can forward to an extension on any node by assigning t he targeted extension number in a Personal Speed Dial bin. T o establish the call [...]

  • Page 318

    Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-28 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 SMDR Network Suppo rt Enhanced options are available in CPC-EX to support call accounting in networked systems.These options are: Specifying the call record to be printed. A field has been adde d: FF1 2# 2# 6# (2#) - Incoming, Outgoin[...]

  • Page 319

    Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-29 Programming Se e Section 400 - Pr ogramming (Appendix C) for more de tailed programming information. SMDR Printing M ode 1: Outbound and Inbound Description S MDR data sent to Serial Port 1 can now include Network Calls also. Progr[...]

  • Page 320

    Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-30 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 Enhanced Programming Add resses Enhanced programming addresses have been a dded to support T1 Networking. These addresses are applicable only in a networked e nvironment and can be ignored in a stand- alone (non-networked DBS). Refer [...]

  • Page 321

    Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-31 Maximum T ime Priority Route T ables Description C PC-EX a llows a maximum of 8 T ime P riority Route T ables to be used during LCR programming. (CPC-AII/B allows a maximum of 16 T ime Priority Route T ables. This number is reduced[...]

  • Page 322

    Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-32 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 • Sync Unit (VB -43563) • External CSU (not provided by Panasonic) Setting Modified for ISDN Programming Se e Section 400 - Pr ogramming (Appendix C) for more de tailed programming information. Modifications to SMDR Description S [...]

  • Page 323

    Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-33 Figure A-1 3.SMDR Format for CPC-EX Setting Modified for SMDR V alues have been redefined for the SMDR Start T imer . The f ollowing table shows the enhanced values. Note: These values apply to CPC-EX only . Programming Se e Sectio[...]

  • Page 324

    Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-34 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 Related Programming • FF1 (System): S MDR Print • FF1 (System): Parity Check • FF1 (System): Odd/Even Parity • FF1 (System): Baud Rat e • FF1 (System): Stop Bi t Length • FF1 (System): Data Length • FF1 (System): Serial [...]

  • Page 325

    Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-35 Modification to T1 Signaling T ypes Description The default values for T1 Incoming and Outgoing Signal T ypes have been changed to s et “W ink Start” as the default. This will all ow easier programming of E&M trunks. Outgoi[...]

  • Page 326

    Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-36 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 (This page left blank intentionally)[...]

  • Page 327

    DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page B-1 Appendix B: CPC-AII/B 8.0 Updates CPC-AII/B V ersion 8.0 of fers support for the Pa nasonic 44-Series telephones (VB-44xxx), as well as Computer T elephony Integration (CTI) through the W indows™ T elephony Applications Processing Interface (T API).[...]

  • Page 328

    Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-2 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Contents To p i c Page 44-Series Phone Support B - 3 Enhanced Phone Features B - 4 Directory Mode B - 8 V ariable Mode B - 9 Handset Mute B - 1 1 Of f -Hook Monitoring B - 12 Separate Speaker V olumes for Internal vs. CO calls B[...]

  • Page 329

    Section 700-Operat ion Appendix B. CPC-AII/ B 8.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page B-3 44-Series Phon e Support CPC-AII/B V ersion 8.0 provides full support for Panasonic’ s 44-Series phones (VB-44xxx). T able D-1, below , l ists all 44-Series phone models and their part numbers. Most models are available in[...]

  • Page 330

    Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-4 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Enhanced Phone Feat ures Enhanced DBS features that can be executed on the 44-Series phones are describe d below: Note: The feature s introduced with these phones are supported by CPC-AII/B V ersion 8.0, CPC-S/M V ersion 2.0, an[...]

  • Page 331

    Section 700-Operat ion Appendix B. CPC-AII/ B 8.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page B-5 T abl e B-2.Key to 44-Seri es Small-Display Phone # Featur e Descriptio n 1 Mess age Indicator Indicates that you have a message. 2 Displ ay Displays information about phone’ s s tatus, menus, dialing directori es, and tex[...]

  • Page 332

    Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-6 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Figu re B- 15.4 4-Se ries L arge -Di sp lay P hone T abl e B-3.Key to 44-Seri es Large-Disp lay Phone # Featur e Descriptio n 1 Mess age Indicator Indicates that you have a message. 2 Displ ay Displays information about phone’[...]

  • Page 333

    Section 700-Operat ion Appendix B. CPC-AII/ B 8.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page B-7 6 MENU Key U s ed to r eturn to the Ma in Men u s creen . The de fault Main Menu s creen contai ns the foll owing items: • PERSONAL DIAL • SYSTEM DIAL • EXTENSION • FUNCTION • HELP 7 PREV Key Used to return to th e[...]

  • Page 334

    Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-8 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Directory Mode 44-Series phones only CPC-AII/B V ersi on 8.0, CPC-S/M V ersion 2.0 , or CPC-EX V ersion 1.0 only Description On the small-displ ay phones, you can use the phone’ s select keys (as well as other keys) to scroll [...]

  • Page 335

    Section 700-Operat ion Appendix B. CPC-AII/ B 8.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page B-9 • Or , to exit the directory without selecting a number to dial, press the END key or go on-hook. Notes A vailable on small-displa y phones only . This feature applies to the 44- Series small-display phone only (i.e., phon[...]

  • Page 336

    Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-10 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 • The *61 c ode toggles V ariable Mode on and off. Press ON/OFF *61 ON/OFF again to turn V ariable Mode off. 2. While the ex tension is engaged in an intercom call, the 2nd line will display select key 1 and 2 features from [...]

  • Page 337

    Section 700-Operat ion Appendix B. CPC-AII/ B 8.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page B-1 1 Handset Mute 44-Series phones only CPC-AII/B V ersi on 8.0, CPC-S/M V ersion 2.0 , or CPC-EX V ersion 1.0 only Description While using the handset (not on speaker) during a phone conversation, you can press the MUTE key to[...]

  • Page 338

    Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-12 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 FF-K ey/One-T ouch Key Restri ction. Handset Mute cannot be assigned to an FF-key or a one-touch (soft) key . Of f -Hook Monitoring 44-Series phones only CPC-AII/B V ersi on 8.0, CPC-S/M V ersion 2.0 , or CPC-EX V ersion 1.0 o[...]

  • Page 339

    Section 700-Operat ion Appendix B. CPC-AII/ B 8.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page B-13 Analog A dapter 44-Series phones only CPC-AII/B V ersi on 8.0, CPC-S/M V ersion 2.0 , or CPC-EX V ersion 1.0 only Description The Analog Adapter (VB-44100) consists of a base adapter and PC board which is installed on the u[...]

  • Page 340

    Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-14 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 Incoming C alls • Y ou cannot program both device s to ring simultan e ously . • The “*71” code will not work if the other device is in use. • The “*71” code will not work if FF3 (ExtPort)# 51# is set to “0”.[...]

  • Page 341

    Section 700-Operat ion Appendix B. CPC-AII/ B 8.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page B-15 MSG (Message) Key 44-Series phones only CPC-AII/B V ersi on 8.0, CPC-S/M V ersion 2.0 , or CPC-EX V ersion 1.0 only Description The MSG key on the VB-44225 Lar ge-Display Phone adds the following functionality to the phone:[...]

  • Page 342

    Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-16 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 the voice me ssage was receiv ed before the cal lback message, pressing the MSG key will access your V oice Ma ilbox. Interact ion with T one-Calling Mode. I f an Auto-Callbac k is placed to a phone that is in tone-calling mod[...]

  • Page 343

    Section 700-Operat ion Appendix B. CPC-AII/ B 8.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page B-17 Figure B-1 6.DSS/72 Console (VB-443 20) key layout A ns w er R el ease A nsw er R el ease P anas oni c Pa n a s o n i c ABC DEF GHI JKL MN OP Q R S T UVWX YZ$ % ? ' ab cd e f ghij k l mno pqr st u v w x yz ; * #= () &l[...]

  • Page 344

    Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-18 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 Figure B-1 7.DSS/72 #1 Default Ext ension Numbers Programming Se e Section 400 - Pr ogramming (Appendix D ) for mor e detaile d programming information. Operation The 44-Series DSS/72 operates the same as previous models. An s[...]

  • Page 345

    Section 700-Operat ion Appendix B. CPC-AII/ B 8.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page B-19 EM/24 - Key Arrangemen t 44-Series phones only CPC-AII/B V ersi on 8.0, CPC-S/M V ersion 2.0 , or CPC-EX V ersion 1.0 only Description The keys on the enhanced EM/24 unit (VB-44310) are arranged differently from the VB-4331[...]

  • Page 346

    Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-20 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 Programming Se e Section 400 - Pr ogramming (Appendix D ) for mor e detaile d programming information. Operation The 44-Series EM/24 operates the same as previous models. Modification to T oll Restriction Servic e Description [...]

  • Page 347

    Section 700-Operat ion Appendix B. CPC-AII/ B 8.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page B-21 T API Support CPC-AII/B offers full support for the Panasonic T elephony Applications Processing Interfac e (T API). T API is a W indows™ application which allows a PC to be connected to a telephone extension and used to [...]

  • Page 348

    Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-22 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 Figure B-1 9.Desk Stand Removal. 4. Rotate the desk stand 180°. In this position it doubles as a wall mount bracket. 5. Insert the wall mount bracket into the mounting guides as shown in Figure D-20. 6. Slide the wall mount b[...]

  • Page 349

    Section 700-Operat ion Appendix B. CPC-AII/ B 8.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page B-23 Figure B-2 1.Handset guide inse rtion for wall mounting, key te lephone[...]

  • Page 350

    Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-24 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700[...]

  • Page 351

    DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page C-1 Appendix C: CPC-AII/B 9.0 Updates The following enhancements are included with CPC AII/B V ersion 9.0: • CPC-AII/B V ersion 9.0 adds support for the PanaVOICE Digital Vo i c e Mail system. All installation and programming procedures for the PanaVOICE Digital V oice Mail system are covered [...]

  • Page 352

    Appendix C. CPC-AII/B 9.0 Feature Update Section 700-Operation Page C-2 DBS Manual - Revised April 2000 DBS-2.3/9.2-700 (This page left blank intentionally)[...]

  • Page 353

    DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page D-1 Appendix D: CPC-AII/B 9.1 Updates CPC-AII/B V ersion 9.1 adds support for the “Call Record” feature available with PanaVOI CE ™ V oice Mail systems. In addition, several quality improvements are incorporated in V ersion 9.1. CAUTION: When using the “Call Record” feature in s om e s[...]

  • Page 354

    Appendix D. CPC-AII/B 9.1 Feature Update Section 700-Operation Page D-2 DBS Manual - Revised April 2000 DBS-2.3/9.2-700 T o retrieve a records: Once the call recording is complete, the r ecording is stored in your voice mail box as a new voice mail message. PanaVOICE treats the recording message just as it would any other new message (lights the me[...]

  • Page 355

    DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page E-1 Appendix E: CPC-EX 2.0 Updates The following enhancements are included with CPC EX V ersion 2.0: • CPC-EX V ersion 2.0 adds support for the PanaVOICE Digital V oice Mail system. All installation and programming procedures for the PanaVOICE Digital V oice Mail system are cove red in the doc[...]

  • Page 356

    Appendix E. CPC-EX 2.0 Feature Update Section 700-Operation Page E-2 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 (This page left blank intentionally)[...]

  • Page 357

    DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page F-1 Appendix F: CPC-EX 2.1 Updates CPC-EX V ersion 2.1 adds support for the “Call Record” feature available with PanaVOI CE ™ V oice Mail systems. In addition, several quality improvements are incorporated in V ersion 2.1. CAUTION: When using the “Call Record” feature in s om e states [...]

  • Page 358

    Appendix F. CPC-EX 2.1 Feature Update Section 700-Operat ion Page F-2 DBS Manual - Revised April 2000 DBS-2.3/9.2-700 T o retrieve a records: Once the call recording is complete, the r ecording is stored in your voice mail box as a new voice mail message. PanaVOICE treats the recording message just as it would any other new message (lights the mess[...]

  • Page 359

    DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page G-1 Appendix G: CPC-M 3.2 Updates CPC-M V ersion 3.2 adds the following features and software corr ections to the DBS phone System: Enhanced Features • Off-Hook V oice An nounce/API Enh ancemen t - This f eature provides support of the DBS Off Hook V oice Announce feature via the API. • 44 S[...]

  • Page 360

    Appendix G. CPC- M 3.2 Feature Updat e Section 700-Operat ion Page G-2 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Small LCD Soft K ey Support via API Description This enhancement allows the 44-Series Small LCD Key-T elephone ( VB- 44XXXX) K-TEL to use the soft-keys when a ccessing the V oice Mail application. Programming N/A Operation N/A Not[...]

  • Page 361

    DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page H-1 Appendix H: CPC-AII/B 9.2 Updates CPC-A2/B version 9.20 adds the following features and software corrections to the DBS phone System: New Features • Sixtee n-Port V oice Mail/API E nhanc ement - In addition to the current 8- port API integration, this software change allows the DBS t o sup[...]

  • Page 362

    Appendix H. CPC-AII/B 9.2 Feature Update Section 700-Operation Page H-2 DBS Manual - Revised April 2000 DBS-2.3/9.2-700 Programming Se e Section 400 - Pr ogramming (Appendix J ) for m ore detaile d programming information. Operation N/A Notes • All additional voicemail programming must be c ompleted on the entire 16 ports for the voice mail to fu[...]

  • Page 363

    Section 700-Operat ion Append ix H. CPC-AII/B 9.2 Feature Update DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page H-3 Small LCD Softkey Support via API Description This enhancement allows the 44-Series Small LCD Key-T elephone ( VB- 44XXXX) K-TEL to use the softkeys when ac cessing the V oice Mail application. Programming N/A Operation N/A No[...]

  • Page 364

    Section 700-Operat ion Append ix H. CPC-AII/B 9.2 Feature Update DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page H-4 (This page left blank intentionally)[...]

  • Page 365

    DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page I-1 Appendix I: CPC-EX 2.3 Updates CPC-EX V ersion 2.3 adds the following features and software corre ctions to the DBS phone System: New Features • Bus Monitor Time Print Change - Bus Monitor now print s the time every one minute. • Sixtee n-Port V oice Mail/API E nhanc ement - In addition [...]

  • Page 366

    Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation Page I-2 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 and remote passwords. The private pa ssword may always be used to enter the system. *Additional Re mote Administrat ion Interface ( RAI) Access Method - In addition to the existing RAI access, a new RAI acce ss method has been added[...]

  • Page 367

    DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page I-3 This only occurred on the first ring. After the first ring, the ringing pattern returned to normal. The ringing pattern for incoming ISDN calls now rings as expected. Calling Par ty Could be Heard B etween Rings - In the pr evious version, when an ISDN call wa s transferred, the station rece[...]

  • Page 368

    Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation Page I-4 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Off-Hook V oice Announce (OHV A) via API Description This feature provides support of the DBS Off-Hook V oice Announce fea ture via the API. This AP I feature addition allows a pplications that utilize AP I integration with the DBS [...]

  • Page 369

    DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page I-5 Call Record (OHV A) via API Description This feature provides support of the DBS Call Record feature via the API. This API fe ature addition al lows applicat ions that utilize API integratio n with the DBS to have access to the C all Record feat ure. Programming N/A Operation N/A Notes • T[...]

  • Page 370

    Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation Page I-6 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Specia l Featu res The following features marked with an “*” , UNA T ransfer , UNA Ca ll Reversion, Forwarding to UNA for CO Held Calls, All Ring Group, Private Password, Additional RAI Access, and All Ring Group features have b[...]

  • Page 371

    DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page I-7 Notes • When a call is transferred to U NA, the trunk caller hears the selected hold sound source. • When a call is transferred to UNA, the UNA continues to ring until the call is answered (by dialing 78 or direct trunk access) or the caller hangs up. • If multiple callers ring the U N[...]

  • Page 372

    Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation Page I-8 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Operation When the UNA Reversion T imer is set to 0 , a call that reverts to the attendant and is not answered, continues to ring at the attendant. It does not revert to UNA. When the UNA Re version T imer is set to a value other th[...]

  • Page 373

    DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page I-9 Programming No new programming required. Howeve r , the Class of Service for the forwarding sta tion must allow Call Forw arding to be Set/Reset f or this feature to operate. Operation T o set UNA forwar ding : 1. At the forwarding extension, go off-hook or press ON/OFF . 2. Dial 725 . 3. Ha[...]

  • Page 374

    Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation Page I-10 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2-700 • An extension user can only set “Do Not Disturb” or one type of call forwarding at a time including ca ll forwarding to UNA. When the user sets DND or a c all forwarding type, the pr eviously set DND or call f orwarding type[...]

  • Page 375

    DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page I-1 1 When a call is transferred to the All Ring Group, every phone in the All Ring Group rings. When any phone in the group is answered, all phones stop ringing. Notes • The All Ring Group may include the UNA (780). • The original call must be a CO call. An internal call cannot be transferr[...]

  • Page 376

    Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation Page I-12 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2-700 Notes • Y ou must enter programming using the private password to view the private password address. The private password address will not appear and is not accessib le if progra mming is ente red using the syste m or remote pass[...]

  • Page 377

    DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page I-13 #99xxxx (where xxxx = the site's private password) 5. After the DBS responds, type P and then press Enter . 6. Follow the directions on the screen to access the desired program. (See “ T erminal Pr ogramming Commands .”) T erminal Programming Thr ough DISA Note: The DBS must be equ[...]

  • Page 378

    Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation Page I-14 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2-700 T e rminal Pr ogramming Through Add itional RAI Acc ess Method (See “ Additional RAI Access Me thod ”.) T e rminal Pr ogramming Commands Use the following commands to navigate terminal programming: *Additional RAI Acces s Metho[...]

  • Page 379

    DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page I-15 Programming No additional programming is required for the DBS. However , if an automated attendant or other device performs the transfer , the a utomated attendant or other device must be set up to transfer your call by dialing #97**** . Operation T o access the system using the new RAI Acc[...]

  • Page 380

    Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation Page I-16 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2-700 6. When Passw ord> is displayed, type the 4-digit remote or private password. 7. After the DBS responds with REMT> , type P and then press Enter . 8. Follow the directions on the screen to access the desired program. (See “[...]

  • Page 381

    DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page I-17 Luce nt (A T& T) 5ES S • CO T ype (1) 5ESS - ISDN Inter national Code Deduct 0 1 1 - Set to (1) to deduct 0 1 1 from the CO Setup message. Nortel (NT) DMS100 CO T ype (3) DMS100 (This is the default setting.) The ISDN PRI pr ovides a flexible method of pr oviding access to the Public [...]

  • Page 382

    Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation Page I-18 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2-700 6 Billing name 7 Billing address 8 Long distance Carrier InterLA T A (P IC) Identifies the carrier who will provide long distance acc ess. 9 Long distance Carrie r (IntraLA T A) (LPIC) Identifies the carrier who provides ac cess fo[...]

  • Page 383

    DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page I-19 Note: If two spans are implemented, each span has a sepa rate D channel (D channel sh aring is NOT permitted). 2 4 Source of Callin g Party Number The CO must source the Calling Party Number . 2 5 Service Options ANI - Automatic Numbering I ndication Hunt group - MegaCom -only for 4ESS oper[...]

  • Page 384

    Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation Page I-20 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2-700 CPC-EX V ersion 2.3.2 This section contains the CPC-EX V e rsion 2.32 updates for the Panasonic DBS Digital Business Syst em . It provides a description of each of the changes made to the Panasonic DBS Digital Business System softw[...]

  • Page 385

    DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page I-21 Station Messa ge Detail Recordi ng (SMDR) not Printin g Long Distance Calls Previously if FF1 2# 2# 7# was set for long distance only , when a long distance call was placed, it was not record ed by SM DR. SMDR now correctly prints out long distance calls. Programming Considerations FF1 2# 2[...]

  • Page 386

    Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation Page I-22 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2-700 System Speed Bins 257- 500 Unavail able Previously , if a System Speed Dial (SSD) number of 257 or gre ater was used, System Speed Dial numbers 001 through 256 were reprogrammed. System Speed Dial Bins 257 - 500 are now available. [...]

  • Page 387

    DBS-2.3/9.2-7 00 DBS Manua l - Revised A pril 2000 In dex-1 A Absence message attendant control 3-7 DSLT 5-4 key telephone 4-3 SLT 6-3 Account codes non-verified 4-3 verified 4-4 Alarm DSLT 5-33 key telephone 4-85 Alternate attendant 3-3 Answer supervision for voice mail 4-6 Attendant Features Voice Mail Tr ansfer Key 4-98 Attendant features 3-1 ab[...]

  • Page 388

    Index-2 DBS Manua l - Revi sed April 2000 DBS -2.3/9.2-70 0 Index Section 70 0 - Operation key telephone 4-29 SLT 6-17 Call waiting/OHVA text reply 4-32 Callback request DSLT 5-29 key telephone 4-68 Caller ID 4-14, 4-15 Camp -on DSLT 5-21 key telephone 4-37 SLT 6-19 Centrex/PB X compatibility 4-16 Circular hunting 4-47 Class of service, station 4-4[...]

  • Page 389

    DBS-2.3/9.2-7 00 DBS Manua l - Revised A pril 2000 In dex-3 Section 700 - Operation Index onhook dialing 5-32 personal speed dialing 5-35 pooled trunk access 5-32 reminder call 5-33 saved number redial 5-34 screened transfer 5-17 speed dialing 5-35 system speed dial 5-37, 6-33 DSS/72 3-13 DSS/BLF line appearances 4- 60, 4-61 DTMF to DP signal conve[...]

  • Page 390

    Index-4 DBS Manua l - Revi sed April 2000 DBS -2.3/9.2-70 0 Index Section 70 0 - Operation direct line a ppearances 4-62 direct trunk access 4-24 DND 4-45 DSS/BLF a ppearance s 4-61 EM/24 console 4-47 exclusive hold 4-17 FF keys 4-47 group call pickup 4-24 handsfree answerba ck 4-54 handsfree operation 4-55 headset operation 4-55 illustration 4- 3 [...]

  • Page 391

    DBS-2.3/9.2-7 00 DBS Manua l - Revised A pril 2000 In dex-5 Section 700 - Operation Index service 4-35 Non-appearing outside lines 4-70 Non-verified account code s 4-3 O Offhook signaling 4-71 Offhook voice announce see "OHVA" 6-29 Off-premises extension adaptor see "OPX adaptor" 4-39 OHVA DSLT 5-30 key telephone 4-72 SLT 6-29 O[...]

  • Page 392

    Index-6 DBS Manua l - Revi sed April 2000 DBS -2.3/9.2-70 0 Index Section 70 0 - Operation absence message 6-3 blind transfer 6-14 busy override 6-5 call forwarding 6-6 call hold 6-10 call park 6-11 call pickup 6-12 call transfer 6- 14 call waiting 6-17 camp-on 6-19 conference calls 6-20 dial "0" for attendant 6-21 direct call pickup 6-12[...]

  • Page 393

    DBS-2.3/9.2-7 00 DBS Manua l - Revised A pril 2000 In dex-7 Section 700 - Operation Index SMDR 4-51 station class of service 4-45 station hunting (all versions) 4-46 station hunting (CPC -B 2.0 and higher) 4- 49 T1 interface 4- 54 terminal hunting (CPC-A and CPC-B be- low 2.0) 4-47 terminal hunting (CPC-B 2.0 and higher) 4- 49 toll restriction 4-58[...]

  • Page 394

    Index-8 DBS Manua l - Revi sed April 2000 DBS -2.3/9.2-70 0 Index Section 70 0 - Operation[...]