Nortel Networks NN10041-112 manuel d'utilisation

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Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

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Tout d'abord, le manuel d’utilisation Nortel Networks NN10041-112 devrait contenir:
- informations sur les caractéristiques techniques du dispositif Nortel Networks NN10041-112
- nom du fabricant et année de fabrication Nortel Networks NN10041-112
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- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

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Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Nortel Networks NN10041-112 ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Nortel Networks NN10041-112 et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Nortel Networks en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Nortel Networks NN10041-112, comme c’est le cas pour la version papier.

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Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Nortel Networks NN10041-112, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation Nortel Networks NN10041-112. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    [S tandar d—Nortel Networks Confiden tial] Part No. N N 10041-1 12 April 2003 MCP 1. 1 FP1 ( 02. 0 2) SIP Multimedia PC Client User Guide[...]

  • Page 2

    ii NN10041-1 12 [Standar d—Nortel Networks Confid ential] Copyright © 2003 Nortel Networks All righ ts reser v ed. Apri l 2003. The informati on in this document is subj ect to change witho ut notice. The statemen ts, configurat ions, technica l data, and recommen datio ns in t his document are b elieve d to be acc urat e and reliabl e, but are [...]

  • Page 3

    iii SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Nortel Networks Inc. soft ware licens e agreement This Software License Agreement (“Licen se Agreemen t”) is b etween y ou, the e nd-user (“Cu stomer”) a nd Nort el Networks Corp oration and its su bsidiaries and af fili ates (“Nortel Networks”). [...]

  • Page 4

    iv NN10041-1 1 2 [Standar d—Nortel Networks Confid ential] Government, the respective rights to the software and software documentation are governed by Nortel Networks stan dard commercial l icense in accorda nce with U.S. Fede ral Regulations a t 48 C.F .R. Section s 12.212 (for non - DoD en tities) an d 48 C.F .R. 227. 7 202 (for DoD en tities)[...]

  • Page 5

    Contents v SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Content s Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Audienc e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 6

    vi Contents NN10041-1 1 2 [Standar d—Nortel Networks Confid ential] Main menu shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 S tatus area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Main butto ns . . . . . . . . . . . . . . . .[...]

  • Page 7

    Contents vii SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Chapter 3 Managing your cont act s and calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Call logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 1 Check[...]

  • Page 8

    viii Contents NN10041-1 1 2 [Standar d—Nortel Networks Confid ential] Sending all files in a fil e list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 9 Whiteboa rding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Opening a shared whi teboard[...]

  • Page 9

    Contents ix SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Adding a new profi le . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 3 Chapter 6 T roubleshootin g . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 S tartup[...]

  • Page 10

    x Contents NN10041-1 1 2 [Standar d—Nortel Networks Confid ential][...]

  • Page 11

    Figures xi SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Figur es Figure 1 Installation W izard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 6 Figure 2 Configur ation wizar d - step 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Figure 3 Conf[...]

  • Page 12

    xii Figures NN10041-1 1 2 [Standar d—Nortel Networks Confid ential] Figure 33 Import contacts from Outlook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Figure 34 Buddies tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Figure 35 View buddy entry o ptions . . . . . . . [...]

  • Page 13

    Tables xi ii SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Ta b l e s T a ble 1 Main menu actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 6 T a ble 2 Video config uration set tings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 5 T a ble 3[...]

  • Page 14

    xiv Tables NN10041-1 1 2 [Standar d—Nortel Networks Confid ential][...]

  • Page 15

    15 SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] We l c o m e The SIP M ultimedia PC Client Use r Guide provides y ou with the in structions necessa ry to get up an d running with this product. This guide also describes t he capa bili ties of the SIP Mu ltim edia PC C l i ent , a fea tur e-ri ch use r in ter[...]

  • Page 16

    16 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Acronyms This guide uses the fo llowing acron yms: Related publi cations Othe r publ icati ons re late d to th e SI P Mult im ed ia PC C lient Gui d e: • SIP P erson al Agen t Gett ing S tar ted Guid e • i2004 Internet T elephone User Gui de ADSL Asynch[...]

  • Page 17

    17 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] How to ge t help If you pu rchased a ser vice contra ct for your Norte l Networks prod uct from a distri butor or aut horized resell er , contact t he technica l support st aff for t hat distri butor or re seller for ass istance. If you pu rchased a Nort el [...]

  • Page 18

    18 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ][...]

  • Page 19

    19 SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Chapter 1 Getting st arted T opics in this s ection: • “Wh at is th e SIP Mult im edia PC C lient? ” on page 19 • “Confi gurations” on page 20 • “Useful terms to know” on page 22 • “Before you begin” on pag e 24 • “Under standing th[...]

  • Page 20

    20 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] • vide o calls (one- way and two-way vi deo) • local thre e -wa y call ing • confere nce calls [requires net work conferen ce server] • a COM AddIn b utton that allows y ou to make calls f rom Outlook 2000 and import co ntacts from Outl ook 2000 Con[...]

  • Page 21

    21 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] SIP Mu ltim edia PC Cl ient S et When the SI P Multimedia PC Cli ent control s an i2004 Intern et T elephone the configu ration is ca lled a SIP Mult imedia PC Client Set . The i2004 Int ernet T elephone provide s premium-quali ty voice, whil e your computer[...]

  • Page 22

    22 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Useful terms to kno w The SIP Mult imedia PC Client uses some terms th at may be new to y ou. T ake a moment to r ead through th e explanatio ns to familiari ze yourself with the follo wing term s: • “Proxy se rver” on page 22 • “Addre ss” on pa[...]

  • Page 23

    23 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Network-based address book Y our personal ne twork-based a ddress book is a key tool fo r managing address es. Y ou can save your addresses fo r quick call access as wel l as or ganize addresses into gr oups. When you make c hanges in your network-based addr[...]

  • Page 24

    24 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] If you ha ve access to the SIP Persona l Agent, you can view the feat ures and options available i n your service pa ckage through S ett ings > Pr efere nces . Before you begin Y ou ne ed th e foll owin g it ems to sta rt usin g the SIP Mu ltim edi a PC [...]

  • Page 25

    25 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] • Mouse Recommended hardware and ope rating syst em requiremen ts • 1 GHz (o r higher) Pen tium-class or eq uivalent pro cessor • W indows XP , W indows 2000, W i ndows 98(SE), or W indows NT 4.x with SP5 • 56 Kbps modem or faster network connect ion[...]

  • Page 26

    26 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 1 Installation W izard The inst aller appli cation will wal k you through t he install ation process, al lowing you to se lect options , including: • the l ocation of wh ere the SIP Mult imedia PC Client sh ould be insta lled • whethe r or not th[...]

  • Page 27

    27 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Launching the SIP M ultimedia PC C lient Double -select th e desktop ic on (if present ) or select the Nortel Networ ks SIP Client f rom the W indows S tart Menu to open the SI P Multimedia PC Client applica tion. The fir st t ime yo u u se th e appl icat io[...]

  • Page 28

    28 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 3 Configur ation wizar d - ste p 2[...]

  • Page 29

    29 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 4 Configur ation wizar d - ste p 3[...]

  • Page 30

    30 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 5 Configur ation wizar d - ste p 4[...]

  • Page 31

    31 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 6 Configur ation wizar d - ste p 5 Note: SIP Multimedia Blended PC Cli ent users can click Next to s kip t he Audio T est Call step.[...]

  • Page 32

    32 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 7 Configur ation wizar d - ste p 5 Signing in to the SIP Multimed ia PC Client Y ou will be prompt ed to sign in t o the SIP Mul timedia PC Clie nt when y ou launch it. At ot her times (for example, if you disconnect or lose connect ion with the serv[...]

  • Page 33

    33 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 8 Sign in 2 Ente r yo ur pa sswo rd . 3 Click on the Remember my password check box if you do not want to enter your pass word every ti m e you sign in. Thi s step is opti onal. 4 Click th e Sig n me in au toma tical ly check box if you want the SIP M[...]

  • Page 34

    34 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] 1 Drag-and- drop the desktop SIP Cli ent icon ont o the task bar Sta r t button. 2 Place t he file into th e Programs S tartup pro gram group. If you ar e running W indows 98 First Ed ition 1 Right-c lick on the St a r t menu and se le ct Explor e . 2 Drag-[...]

  • Page 35

    35 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Underst andi ng the Blend ed SIP Multimedia PC Cl ient interface When the SI P Multimedia PC Cli ent is running i n Blended mode, some parts of the main GUI are not avai lable. The fol lowing figure s hows the main wind ow inter face th at a ppea rs wh en th[...]

  • Page 36

    36 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Main men u action s The foll owing actions are availab le from the m ain window menu: Ta b l e 1 Main menu a ctions Menu Action Login • Con nect/disco nnect to a de fined proxy server IP address • Cha nge My S tatus •E x i t V iew • Cal l Logs T ool[...]

  • Page 37

    37 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Main menu shortcut s The SIP Multime dia PC Client i ncludes many key board short cuts that make it fast and easy to access fr equently used functions: St atus area The s tatu s area pre se nts th e fo llow ing in form atio n re g ard in g ho w the cl ien t [...]

  • Page 38

    38 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] • Send Insta nt Message for s ending an instant message • V oice Mail for c alling a voi ce mail syste m • Confer ence for con ferencing ac tive calls • Call Scr ee ning for configurin g local scre ening rules • Inbox for show in g a lis t of all [...]

  • Page 39

    39 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 12 SIP Mu ltime dia PC Client Sy stem tray icon When the SIP Multimed ia PC Client is offline the icon in t he system tra y will change t o red and orang e with a bar cross ed through it . Using online help There ar e several ways th at you can access[...]

  • Page 40

    40 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ][...]

  • Page 41

    41 SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Chapter 2 Multimed ia co mmunica tion T opics in this s ection: • “Making a call” on pa ge 41 • “Receivi ng a call” on page 43 • “Answerin g a call” on page 45 • “Ending a call” on page 47 • “Holding a call” on pag e 47 • “Ret[...]

  • Page 42

    42 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] • Enter an address ( IP address, SIP ad dress, or public tele phone number) in th e Addr fie ld, and press Enter or click the Call b utton. When dial ing a public telepho ne number , no punct uation is re quired. For exampl e, 5556245. • Right -click on[...]

  • Page 43

    43 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Receiving a call When th e SI P M ul ti me dia PC Cl ie nt is running o n you r c om put er and receives a n incoming c all, it displ ays a Call Control window on your PC sc reen. Figure 13 Incomi ng Call Co ntrol win dow The incomi ng Call Control win dow c[...]

  • Page 44

    44 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] — Redir ect - When select ed, a Redirect wi ndow appears where yo u can select or enter an a ddress where the calling par ty will be redir ected to. After s electing or manually provi ding a redir ect address, the incoming call co ntrol window di sappears[...]

  • Page 45

    45 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] •t h e use rna me of the c alling part y in the window heade r . If the re is a displa y name assoc iated with the c aller , that name appears in th e display ar ea at the bottom of the window . • photograph of the ca ll er . If the c a ller has p rov i [...]

  • Page 46

    46 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 15 Active Call Control win dow The f ollo w ing b utto n s/f eatu r es ar e ava ilab le in th e ac tiv e C all C ont ro l w in dow: • Hold - pla ces the call er on hold • Mute - mutes the call (v oice) • Insta nt Me ssa ge - sends an i nstant m[...]

  • Page 47

    47 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Ending a call T o end a call, click Ha ng Up in t he Call C ontr ol w i ndo w . Holding a call T o put a call on hol d 1 Make a cal l or answer an incoming call. 2 Click Hold . The ca ll is no w h e ld, an d th e Hol d butto n on th e C a ll Co n tro l windo[...]

  • Page 48

    48 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] T ransferring a call Y ou can transfe r an active cal l without ta lking to the per son you are tr ansferring the cal l to (blind tr ansfer), or you can consult with the person who will recei ve your tr ansferred ca ll (consult transfer). Figure 16 T ran sf[...]

  • Page 49

    49 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] 1 Select T ran sfer in the Cal l Cont ro l window . A T ra nsf er Ca ll window appe ar s. 2 Ente r a tra n sfe r add r ess , such as a tele p hon e numb er o r SI P add r e ss ( or by select ing an Addr ess Book , Inbox , or Outbox ent ry). 3 Click on OK . 4[...]

  • Page 50

    50 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] the audio conference ser ver , the SIP Multimedi a PC perf or ms a bli nd t ran sf er of the t ransferee a nd the transfer destinati on to the audio co nference. 6 Once the t ransferee and the transfe r destination j oin the conf erence, both the origina l [...]

  • Page 51

    51 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Removing a person from a three-way call Y ou can choose fr om one of the fo llowing optio ns to remove a pers on from a three -wa y call : • Selec t Hang up in t he Call Control wi ndow to drop the person from the ca ll. • Selec t Hold in t he Call Contr[...]

  • Page 52

    52 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Leaving a confer en ce Any user c an depart fr om a conference cal l by pressing t he Hangup button on their Ca ll Cont r ol wi ndo w for the c onf er ence ca ll . The network co nference ser ver continu es hosting the conf er ence cal l unt il o nly one pa[...]

  • Page 53

    53 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] T o se n d an in s tan t mess age , com p lete the fol low ing st eps in the Instant Mess age window . Figure 18 Sendi ng an i nstant message 1 From the l ist of Addre ss Book Entries , high light an entry a nd select the right -arr ow . Or , ente r a user &[...]

  • Page 54

    54 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] 2 Enter you r message in t he text box at th e bottom of the Instant Me ssage window . If desired, y ou may format the text by usin g the four for matting control buttons (color , bold, i talics, and unde rline). 3 When you are ready to send the Instant Mes[...]

  • Page 55

    55 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] with the curr ent w eb pag e URL alread y ent ered fo r you . Sele ct Ye s to pu sh the web page t o the other co mputer . Figure 19 Confir m Web push If the SIP Mu ltim e dia P C Cli ent w as un a ble to comm uni cate with a compatibl e running web b rowser[...]

  • Page 56

    56 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Co-brows ing web pa ges Y ou can set the S IP Multimedia PC Clie nt to automati cally push a ll viewed web pages to the far -end computer . T o automatically pu sh web p ages , cl ic k Enable auto web push from the Conf irm W eb Push wi nd ow . Th e SIP M u[...]

  • Page 57

    57 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] See Chapte r 5, “Advance d set-up,” on page 97 fo r m or e info rmat ion on confi gur in g th e SIP Mu ltim edia PC C li ent for u s e wi th a voi c e ma il sy stem . Accessing your voice mailbox T o access your voic e mai lbo x, cl ick V oice Mail on th[...]

  • Page 58

    58 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 21 V oice m ail com mand bu ttons If you ar e configured as a SIP Multimedia PC Client Set, you c an use the dia lpad buttons on the i2004 I nternet T elephone to manual ly enter voi ce mail commands as we ll. Sending and receiving video If you ha ve[...]

  • Page 59

    59 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] There ar e pre-defin ed video settin gs for: •H o m e •O f f i c e • Con ference room • Recept ion only The defau lt setting for video is disabled (of f). Before you can sen d or receive video you must configure the video se ttings. “Setti ng up vi[...]

  • Page 60

    60 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] 3 If the AddIn find s multiple t elephone n umbers for the cont act then you will be prompted t o select a number to call. Sel ect a number fr om the pull-dow n list and cli ck S tart Call . The SIP Mu ltimedia PC Client init iates a cal l. Tip: The SIP M u[...]

  • Page 61

    61 SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Chapter 3 Managing your con t act s and calls T opics in this s ection: • “Call l ogs” on page 61 • “Managing y our network-ba sed address b ook” on page 6 4 • “Managing y our Buddies” on page 74 • “Screeni ng calls” on page 76 Call log[...]

  • Page 62

    62 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 22 Inbox Returning a m issed cal l Y our missed calls ar e highli ghted i n bold . T o return a missed call, double-c lick on a call log entry . The S IP Mul timed ia P C C lient i nit iates a ca ll to th e a ddres s of the selec ted call lo g en tr [...]

  • Page 63

    63 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Checking your outbox T o check your outbox for a list of y our outgoing c alls 1 Click th e Outbox butto n fr om the SIP Mu ltime dia P C Cli ent m ai n GU I. 2 T o sort the ca ll entries in your outbox by a ny of the dis played catego ries. Click th e colum[...]

  • Page 64

    64 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] 1 Select the call log entry you wish to delete. 2 Click th e De lete button o n the Call Logs windo w . The SIP Multimedi a PC Client wi ll bring up a delete confir mation dialog box. 3 Select Ye s to dele te the call log entry . Managing you r network-bas [...]

  • Page 65

    65 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 24 Addr ess book V iewing an address book entry T o view informatio n about an entr y in your net work-based addr ess book 1 Select the Address Book entry . 2 Right-c lick the Addr ess Book entry f or a pop-up menu of availabl e actions. —C a l l ?[...]

  • Page 66

    66 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 25 View addre ss book entry op tions Adding a new g roup to your network-based address book The Add New Gr oup option hel ps you keep tr ack of users by grouping si m ilar entrie s into a common ad dress book grou p. For example, yo u can group conta[...]

  • Page 67

    67 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 26 Add New Group 2 In the Add New Gro up dialog box, ente r a name for th e group. Figure 27 Add ne w group dialog b ox 3 Click Save . Adding an entry to your n etwork-based address book T o add a new entr y into your net work-based ad dress book[...]

  • Page 68

    68 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] 1 Right-c lick the Addr ess Book folde r an d s ele ct Add new Addre ss Book Entry . Figure 28 Add ne w addre ss book entry 2 In the Add ress Book Entry wind ow , type the Nick Name, First Name, Last Name, e-mail , and Primary Cont act informati on for the [...]

  • Page 69

    69 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 29 Add ne w entry - user infor mation 3 If you wan t the entry to a ppear in your list of Buddies, select the checkbox next to Buddy . 4 T o add the entr y to a group, se lect a group fr om the Group drop down lis t. 5 Click t he Phone button to enter[...]

  • Page 70

    70 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 30 Add ne w entry - user ph one in formatio n 6 Click th e Other button to ad d the entr y’ s home addr ess and any freefor m text note s. Figure 31 Add ne w entry - other us er inform ation 7 Click Save to add the entry to your ne twork-based a dd[...]

  • Page 71

    71 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Deleting an address book entry T o delete an addre ss book entry 1 Right-c lick on an Addr ess Book entry a nd select Remove this entry . 2 Click Ye s to c onfir m del eti on. Importing contact s from Outlook 2000 Y ou can import con tacts from you r Outlook[...]

  • Page 72

    72 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 32 Ou tlo ok se curi ty 2 Click in the Allow acce ss for 1 minute chec k box.There is a delay while the SIP Mu l tim edia P C Cli ent re trie ves th e inf o rmat ion and di spla y s th e O utl o ok Contacts Import wind ow . Note: Depend ing on your s[...]

  • Page 73

    73 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 33 Import contacts from Outlook 3 Select s ingle e ntries in the Outlook Cont acts list an d click the arrow button to move them ove r to the Sele cted Contacts l ist or click t he double arr ow to move all o f the contac ts. 4 Select a Group for the [...]

  • Page 74

    74 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Managi ng your Budd ies The SIP Mult imedia PC Client allows you to mark an address book entry as one of your Buddi es. The SIP Multimedi a PC Client displa ys the presen ce information (the onl ine status) of Buddies entr ies. The SIP Mult imedia PC Client[...]

  • Page 75

    75 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 34 Bud die s tree List of Buddies actions Y ou can take the following act ions for your list of Buddie s: • Right -click on a Buddies ent ry to display a pop-up menu with actions t hat you can perf orm. • Doub l e-cl ick on a B udd i es en tri es [...]

  • Page 76

    76 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 35 View buddy entry op tions Screening calls For any numbe r of incomi ng call numbers, y ou can define s pecial cal l-handling procedur es by the time of day and day of wee k, for designate d periods or a lways. For e xamp le , wit h th e S IP M ult[...]

  • Page 77

    77 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Special call h andling opti ons for incom ing calls For a spe cified calli ng number , SIP addre ss, username, or IP address, y ou can define t he action th e SIP Multimedia PC Client shoul d take. For exampl e, you can set up c all screeni ng to • play a [...]

  • Page 78

    78 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 36 Call Scr eening wind ow 2 Click th e New Entry button on t he right si de of the Call Scr eening window . The SIP Mu ltimedia PC Client presents a blank template fo r you to enter scree nin g inst ructi ons . 3 Fill i n the entrie s in the Call Sc[...]

  • Page 79

    79 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] 1 Enter a Nu m ber to Screen – either the name or public number you wish to scr een. 2 Click Enabl e scree ning for this number to ac tiv ate or dea ctiv a te th is functi on. 3 In the Use tabs sel ection, check the categori es you wish to consider wh en s[...]

  • Page 80

    80 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] • Forward cal l to a public te lephone number , such as a home n umber or mobile pho ne. • Redir ect to W eb/E-mail . T o d is pla y a we b sit e, e n ter t he UR L (U nifo rm R eso u rce L ocat or) o f th e W eb site you wa nt to display on the caller?[...]

  • Page 81

    81 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] 4 In the Name of Recording field, ente r an eas y-to- rem emb er n ame . Thi s na me appears on the list of g reetings you can select fro m the Call Scre ening window . T o view your call screening record s T o view your call s creening recor ds 1 In the Ca [...]

  • Page 82

    82 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ][...]

  • Page 83

    83 SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Chapter 4 Multimedia collabo ration The SIP Mult imedia PC Clie nt enables t wo users to tea m togethe r in a multimedi a collabo ration sess ion and enable s one PC to suppor t multiple o ne-on-one coll a bor atio n se s sio ns si mult ane ous l y . T opics i[...]

  • Page 84

    84 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Initiating a collabo ration There ar e two types of collaborati on sessions, standalone s essions and se ssions integr ated with an a ctive call. St arting an integrated collaboration sessi on T o create an in tegrated coll aboration s ession 1 Make a call.[...]

  • Page 85

    85 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 37 Collab oration - to ol s St arting a st andalone collaboration session T o open a standa lone collabo ration session 1 Select T ools > Coll aboration > S tart Collabora tion.. . from the SIP Multimedia PC Cl ient menu. The SIP Mu ltimedia PC [...]

  • Page 86

    86 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 38 Open a collabo ratio n sessi on 2 From the l ist of Addre ss Book Entries , high light a user to invite and s elect the rig ht-arrow . Or , enter a user’ s addres s in the Additional us ers field an d select the up-ar row . 3 Select Send to invi[...]

  • Page 87

    87 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 39 S top a Collab oration Ca ll 2 Highligh t the collabora tion sessi on to end, and se lect St o p . 3 The SIP Mu ltimedia PC Client closes the selected colla boration sessi on. Exchanging files Once a col laboration session has been s uccessfull y s[...]

  • Page 88

    88 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] The SIP Mult imedia PC Client displays a Fil e Trans fer window for eac h active collaborat ion session. Figure 40 Collab oration - fi le trans fer 2 Select a file to se nd using any of the followin g methods: — open a W indows Explorer wi ndow and drag-a[...]

  • Page 89

    89 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Setting the preferre d director y to store incoming files T o set the prefe rred direct ory to store in coming files 1 Befo re the call ing pa rty sen d s the fi le, se lec t the Set Local Receive Folder butto n (i con w ith a file fo lde r with a ye llo w a[...]

  • Page 90

    90 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Whiteboarding Once a colla bor at ion session is star te d, you an d another user can shar e a common drawing wi ndow . Both of you can dr aw/write to the window , and both us ers can see the results of the shared sessi on—by using t he Whiteboard coll ab[...]

  • Page 91

    91 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Opening a shared whiteboard worksp ace on your PCs T o open a shared work space 1 Select T ools > Coll aboration > Whit eboard fro m the SI P Mu lt im ed ia PC Client me nu. 2 The share d Whiteboard win dow displays. Keep the f ollowing in mind whe n c[...]

  • Page 92

    92 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Collaborating with the clip board Once a col laboration session has been s uccessfull y started, t wo users can exchange data in their W indows clipboa rds, such as i mages, text, or anyt hing pasted t o the clipbo ard, using the Clipboard col laboration to[...]

  • Page 93

    93 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] 2 The SIP Mu ltimedia PC Client displays a c lipboard contr ol window for ea ch active collaboration session and t he username of t he remote par ty appears i n the ti tle bar of the c ontrol window . Placing the content in the Windows clipb oard T o place t[...]

  • Page 94

    94 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Accepting or declining the dat a transfer from the other user Once the c lipboard cont ents have bee n successfully received by t he SIP Multimedi a PC Clien t, you ca n copy that inf ormat io n to your W indows clipboard. Copying the in coming clipboard da[...]

  • Page 95

    95 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] T ip: The data fo rmat sele cted for the cl ipboard tran sfer determ ines how the cli pboard data a ppears when it is finally pas ted into an a pplication. For e xamp le, R i c h T e xt Fo rmat ( R T F) re tain s form at ti ng, th ere fore, clipboa rd data t[...]

  • Page 96

    96 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ][...]

  • Page 97

    97 SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Chapter 5 Advanced set-up T opics in this s ection: • “Confi guring your p references” on p age 97 • “Using th e audio wizard to configur e audio volume” o n page 121 • “Confi guring multiple profiles” on pa ge 123 Configuring you r prefere n[...]

  • Page 98

    98 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Set t ing up y o ur use r p rofil e T o set up your us er profile 1 Select T ools > Prefer ences and the User list item to d ispla y a window fo r you to ide ntif y yours elf . Figure 43 Prefer ences - User Infor mation 2 Ente r your Username . This i s [...]

  • Page 99

    99 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] 3 Select your IP Addr ess , if dif ferent from the default IP a ddress the SIP Multimedi a PC Client detected f rom the W indows net working subsys tem. If your comput er has multip le IP address es assigned to i t, select t he appropriate IP addre ss from t[...]

  • Page 100

    100 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] — low speed (28.8K Modem, 33.6K Modem — medium speed (56K Modem, 64K ISDN) — high spee d (LAN, Cable, DSL, ADSL, 128K, ISDN) The SIP Mu ltimedia PC Client sele cts the voic e coder/decod er (codec) ba sed on this co nnection spee d. If you ente r a c[...]

  • Page 101

    101 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 45 Prefer ences - Ne twork inf ormation 2 Select your proxy ser ver in the Net work Configurat ions list. 3 Click Edit . The Networ k Confi gurati on window d ispla ys your pr oxy addr ess, port and domain name.[...]

  • Page 102

    102 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 46 Prefer ences - Net work confi gurati on . 4 Select Auto Connect at start up if you wan t the SIP Multim edia PC C lien t to automa tically con nect to the p roxy server when yo u start the program. (option al). 5 Select T her e is a fir ewall... [...]

  • Page 103

    103 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 47 Prefe rences - Au dio se ttings 2 Set Ringer Settings—Rin ger On or Ringer Off —t o define wheth er the applica tion should p lay ringing sound s. 3 Select Instant Message to specify i f you want a tone t o play when you receiv e an instan t m[...]

  • Page 104

    104 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Setting up video (op tional) Y ou can choose various video se ttings to s uit your part icular need s. The pre-con figured values i n the V ideo window wil l apply to most use rs. An expert user may c hoose to confi gure custom sett ings. T o set up video [...]

  • Page 105

    105 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] 2 Select the video conf iguration th at most closely meets your nee ds. The followi ng table lists the video con figuration settings. The two cl ients invol ved in a video c all will negot iate between the mselves and sele ct a c onfigu rati on which is acc[...]

  • Page 106

    106 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 49 Video camer a configu red for u se by the c lient If the vide o came ra is in co mpat ible w ith th e SI P Mult im edia PC C lient, follow t he on-screen directions to configure the camera. If no vi deo camera is attac hed to the PC when you c on[...]

  • Page 107

    107 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] OR Select the Vi deo disabled checkb ox. Y ou will not receive or tra nsmit video. 3 Click th e Ok button. If vid eo has be en ena bled f or a ll ca lls (e ither bi- direct ional or recei ve-onl y), video can be whol ly disabled by selecting the V ideo Disa[...]

  • Page 108

    108 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 50 Custom Video config uration 2 Adjust t he custom video configuration u sing the guid elines below . This cust om V ideo configurat ion window has t he following cont rols: • Vi d e o D r i v e r drop down menu - - identifi es the driver wh ich [...]

  • Page 109

    109 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] • Low , Me d , and Hi gh qual ity setti ngs -- allow you t o specify the amount of det ail in th e t ransmi tted video. High q ualit y tr ansmi ts t he most det ailed images, but at the expense of CPU and network b andwidth. The use of Custom quali ty set[...]

  • Page 110

    110 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 51 Sampl e video fo rmat wind ow 1 Figure 52 Sampl e video fo rmat wind ow 2 Y ou can manipulat e the following c ontrols: — Resoluti on. Thi s sp eci fie s th e pr efer re d si ze o f t he im age s wh i ch a re transmi tted during a video phone c[...]

  • Page 111

    111 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] — Pixel De pth and Compr ession. This specif ies the org anization of the video dat a captured by th e camera. The SIP Multimedia PC Client support s two: RGB 24 and I420 , altho ugh others may work. I f the V ideo Codec i s unavailable u nder the Pr efer[...]

  • Page 112

    112 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 53 Prefer ences - V oi ce Mail 2 Ente r the V oicemail Phone Number of your voice mail sy stem, without punctuat ion. Remember to e nter any extra d igits require d by your or ganization’ s phone network . 3 Ente r the Mail box ID and the p ound ([...]

  • Page 113

    113 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] replie s. The SIP Multimed ia PC Client will use this inf ormation to suppo rt at-a-s elect voice mail functions. 6 Optional ly , define up t o two c ust om voi ce mai l f unct io ns an d the keystroke s that a ctiva te th em. 7 Select Ok . Setting up calli[...]

  • Page 114

    114 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 54 Prefe rences - RAIDer Link 2 Enter an y prefix code s required to ga in access to local and lon g-distance outside line s fro m your or gani zati on’ s phone system, f or exa mple , ente r ‘9 ’ t o get a lo cal line. 3 Click Ok to save your[...]

  • Page 115

    115 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 55 Prefer ences - i200 4 2 Check Use the i2004… to indica te that you want the i2 004 Internet T elephone to provi de premium-qualit y voice while the PC provides adv anced IP and mult imed ia ser vice s. 3 Enter t he port number ( and optionally t[...]

  • Page 116

    116 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] using a p rivate LAN in a home offi ce.This is not usually requir ed for work of fice use. The default for t his featur e is not active . This step is optional. 6 Click Ok to save your ch anges or Can cel to exit without saving. Setting up file exchange se[...]

  • Page 117

    117 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] 3 If you do not want to re ceive files, cl ick the Disable File Receive checkbox . This ste p is optiona l. 4 Click Ok to save your ch anges or Can cel to exit without saving. Setting automatic presence indicators The SIP Mu ltimedia PC Client provides a dr[...]

  • Page 118

    118 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Specifying mi scellaneous settings Miscell aneous network p references al low you to cust omize your tool tips, sile nt start up, standby mode f or laptops an d the presentat ion of the in terface. Figure 58 Prefe rences - tool tips del ay Note: Acce ss to[...]

  • Page 119

    119 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Specifying a tool t ip s delay T o specify the delay before t he tool tip s hows up 1 Select T ools > Pr efere nces and the Misce llaneo us list i tem. In t he T ool Tips sectio n, select h ow long of a de lay should be used bef ore a T ool T ip is sh ow[...]

  • Page 120

    120 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] 3 Click Ok to save your ch anges or Can cel to exit without saving. Spec if ying the look of th e S IP Multi media GU I at startu p T o spe cif y the l ook o f the S IP Mult im ed ia P C Clie nt in terf a ce at sta rtu p 1 Select T oo ls > P referenc es[...]

  • Page 121

    121 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Using the aud io wizard to configure au dio volume T o test and adjus t audio sett ings for opt imal voice trans mission and re ception qualit y 1 Select T o ols > Aud io Wiza rd to start the wiz ar d t o test and a d ju st your a udio volume. The Au dio[...]

  • Page 122

    122 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] 4 If you do not hear yours elf during the test, clic k the Settings but ton in the Audio T est Complet ed window t o display an Audio Properti es window . Select playback and recordin g devices fr om pull-down menus. T o adjust vol ume, speaker , and reco [...]

  • Page 123

    123 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Configuring mu ltiple pro files If you are a laptop user , you may hav e different configurati on needs, dependi ng on where you a re located (fo r example, at work o r at home). Often t he configurati on of the SIP Multime dia PC Cl ient in on e loca tion [...]

  • Page 124

    124 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 62 Profi le Manage r 2 Click th e New button. A w indow pro mpts you to ente r a profile na me. 3 Enter t he name of the new pro file. 4 Click Ok to save your ch anges or Can cel to exit without saving.[...]

  • Page 125

    125 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Tip: From the Pr ofile Manager wind ow you can rename, d elete as well as laun ch profiles. Doub le-click on a profile t o launch it auto matically .[...]

  • Page 126

    126 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ][...]

  • Page 127

    127 SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Chapter 6 T roublesh ooting This sec tion describes how to resolve some common problems tha t you may encoun ter while using the SIP Mult imedia PC Client . S tartup problems My PC shut s down when I try to r est art and the SIP Multim edia PC Client is run n[...]

  • Page 128

    128 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Some sound cards have input mixing ca pabilities . T o see if you r card suppor ts this 1 Launch th e W indows volume c ontrol applica tion via St a r t > Programs > Acc ess ori es > Mult ime dia > Vo l u m e C o n t r o l . 2 Select Optio ns &[...]

  • Page 129

    129 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] I am using a headset and cannot speak when the o ther p arty is speaking Y ou may have the Echo Reducer set too hi gh. The Echo Reduce r is intended f or people who are using the ir computer' s speakers inst ead of a heads et (with microphone . If you [...]

  • Page 130

    130 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Should I activate the option “routes voice to/from i2004 (for private IP addresses)”? This fiel d i s us ed to a ctiv a te th e SI P Mu lt ime d ia P C Clien t NA T f or hom e us e using a d ial-up connec tion, cable modem, or DSL. It basica lly allows[...]

  • Page 131

    131 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] I hav e prob lems comp leting a c all to the p ublic netw ork. I keep getting the message “your call cannot be completed as dialed; please check number a n d dial again... .” Connecti on t o this number may not be supporte d b y the network to which you[...]

  • Page 132

    132 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] I cannot p a st e from my cl ipb oa rd int o m y wh it e boar d The SIP Mu ltimedia PC Client does not suppo rt copying fr om or pasting to t he whiteboa rd. I cannot acces s some items on the Coll abo ration menu A collabo ration sess ion must firs t be i[...]

  • Page 133

    133 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] 2 If video is not bei ng displayed i n the V ideo Conf iguration win dow , se lect your video ca mera from the V ideo Driver dr opdown menu (it is p robably “Mic roso ft W DM”) . 3 Press the Source... button after video is dis played. This will usu ally[...]

  • Page 134

    134 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] 4 Choose ei ther RGB 24 or I42 0 in this cont rol, and press Ok , then press Cancel to close the V ideo Conf iguration window , and press Canc el again to close Pr eferences. My camera switches to receive-onl y on it s own The SIP Mu ltimedi a PC Cli ent w[...]

  • Page 135

    135 SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Appe ndix A Button references This sec tion describes the followin g buttons on t he SIP Multimedia PC Client: • “Main GUI but tons” on page 135 • “Incoming call contro l buttons” on page 138 • “Active call contro l buttons” on page 138 Main[...]

  • Page 136

    136 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Display s a pop-up di alpad w indow to acce ss voice mai l functio ns by pointi ng and clic king on an o n-screen keyp ad. Y ou or your s ystem adminis trator will hav e previousl y defined voice m ail functions th rough the T ools > Prefer ences an d t[...]

  • Page 137

    137 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Brings up the SIP Multimed ia PC Client c all log wind ow and displa ys all outgo ing call lo gs. Displa ys th e Address Book from which y ou can make a n ew address book entry o r edit a sele cted entry •T h e User toggle-bu tton provides fi elds to ente[...]

  • Page 138

    138 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Incoming call control butt ons Active call contro l buttons Ta b l e 5 Inco ming call b uttons Icon Descript ion Answers the incom ing cal l. The Inc oming C all Contr ol win dow is rep lac ed by an Act ive Call Cont rol w ind ow. Rejects t he in coming ca[...]

  • Page 139

    139 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Used to Mute/Unmute the microph one. Brings up a window th at allows you to c ompose, an d send an inst ant messag e to the other p arty . Allo ws yo u to t ransf er a cal l to an oth er par ty . Enables you to push web pages t o th e oth er part y’s brow[...]

  • Page 140

    140 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ][...]

  • Page 141

    141 SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Appe ndix B Hard ware note s T opics in this s ection incl ude • “Compat ible video camera s” on page 1 41 • “Compatibi lity with the c lient applica tion” on page 142 Comp atib le video cameras The SIP Mu ltimedia PC Client requires vi deo camera[...]

  • Page 142

    142 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] • the i nstallation of other soft ware packages on t he user's PC. Comp atib ility with the client application The respo nsibility of ensuring c ompatibilit y of the camera with the SIP Multim edia PC C lie nt app lic ation is cr itic al. C ompat ib[...]

  • Page 143

    Index 143 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] A acronyms 16 address boo k adding a group 66 adding an en t ry 67 managing 6 4 audio 122 audio s ettings 102 echo reducer 103 instant m essage so unds 10 3 local ri nging sounds 103 audio v olume 121 audio wizard 121 auto-launch PC Client 33 B Buddi [...]

  • Page 144

    144 Index [Standar d—Nortel Networks Confid ential] sing le fil e se nd 89 file exchange settings 1 16 disabling 117 set incoming folder 1 16 G greeting 80 H help 39 hold holding a call 47 retrieving a call 47 I i200 4 21, 114 i2004 se ttings 1 14 MAC address 1 15 Usin g an i2 004 115 usin g pri vate I Ps 115 initiate a call 41 installation 25 in[...]

  • Page 145

    Index 145 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] prefix digits 11 4 record a gre eting 80 requirem ents minimum 24 optional 25 recommended 25 S screening 76 creating rules 77 window 7 8 SIP address 22 start up 27 status area 37 suppor t 17 system tra y icon 38 T technical suppo rt 17 terms 22 three-[...]