Nortel Networks 3456 manuel d'utilisation

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Un bon manuel d’utilisation

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Qu'est ce que le manuel d’utilisation?

Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation Nortel Networks 3456 décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

Donc, ce qui devrait contenir le manuel parfait?

Tout d'abord, le manuel d’utilisation Nortel Networks 3456 devrait contenir:
- informations sur les caractéristiques techniques du dispositif Nortel Networks 3456
- nom du fabricant et année de fabrication Nortel Networks 3456
- instructions d'utilisation, de réglage et d’entretien de l'équipement Nortel Networks 3456
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

Pourquoi nous ne lisons pas les manuels d’utilisation?

Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Nortel Networks 3456 ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Nortel Networks 3456 et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Nortel Networks en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Nortel Networks 3456, comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Nortel Networks 3456, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation Nortel Networks 3456. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    Nor tel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100[...]

  • Page 2

    Document status: Standard Document issue: 01.02 Document date: 12 June 20 09 Product release: 6.0 Job function: Product Fundamentals T ype: User Guide Language type: English Cop yright © 2009 Nor tel Netw orks. All rights reser v ed. While the inf ormation in this document is belie v ed to be accurate and reliable , e xcept as othe rwise e xpressl[...]

  • Page 3

    Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Contents New in this release 5 F eatures 5 Other chang es 5 Re vision history 5 Welcome 6 Y our ne w IP Softphone 3456 6 Requirements 7 Online help 7 Nor tel pref erred conf iguration s 7 Related publications 7 Featur[...]

  • Page 4

    - 4 - Contents Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks V oicemail Settings 32 Accessing V oicemail 34 Video Phone 34 Making a Video Call 35 Receiving a Video Call 36 Video Conf erencing 36 Managing Conf erence Calls 37 Troubleshooting 40 Configuratio n chan[...]

  • Page 5

    Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Ne w in this release The following sections detail what’s new in IP Sof tphone 3456 User Guide (NN4 3080- 100) for Nortel Communicatio n Ser ver 1000 Release 6.0: • F eatures (page 5) • Other changes (page 5) Fe[...]

  • Page 6

    Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks W elcome This section introduces IP Softphone 3456 and describes the av ailable f eatures. Navigation • Y our new IP Softp hone 3456 (page 6) • Requirements (page 7) • Online help (page 7) • Nor tel pref erred[...]

  • Page 7

    - 7 - Welcome Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Requirements The f ollo wing basic hardw are specification is required to oper ate the IP Softphone 3456: • Intel P entium III 1.3 GHz or equiv alent • Windows 2000/XP/Vista •5 1 2 M B R A M • 50[...]

  • Page 8

    Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Feature o ver vie w This section describes f eatures that are a vailab le on the IP Softphone 345 6. Navigation • Star ting up (page 8) • Signing in (page 9) • Making a call (page 10) • Receiving calls (page 1[...]

  • Page 9

    - 9 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Signing in The IP Softphone 3456 should sign in to y our SIP account automatically if your account has been correctly configured. In some circumstances (depending o n how the system administr a[...]

  • Page 10

    - 10 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Making a call Calls can be made from the IP Softphone 3456 in a numb er of diff erent wa ys. Users can mak e calls by d ouble-clic king on any name in the contact list, b y typing a number in [...]

  • Page 11

    - 11 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks dial pad and using the mouse to clic k on the numbers required. The f ollowing instructions show y ou how to open the dial pad an d dial a number u sing the mouse. 1 Click the dial pad b utton[...]

  • Page 12

    - 12 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Receiving calls When a call is receiv ed by the IP Softphone 3456, a n umber of things occur . First, the phone rings (if sound is enab led on y our system); second, the caller’ s number or [...]

  • Page 13

    - 13 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks T o ans wer the call: • Click on the found on the IP Softphone 3456 interf ace. or • Click on the f ound on the desktop pop -up . T o reject the call and f orward it to y our voicemail ser[...]

  • Page 14

    - 14 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks When a call is on hold, it is possib le to make a second call by pressing the Start another call button . Hold and resume T o place a call on hold, press the Hold b utton dur ing the call. T o[...]

  • Page 15

    - 15 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Call waiting When y ou are on a call and anot her call comes in, the phone rings and the second call appears in a tab on the phone screen. T o answ er the call and place the current call on ho[...]

  • Page 16

    - 16 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks • Quick trans fer – P ass the call straight to a n umber in yo ur quic k transf er list (more on this later in this section), or to y our chosen Default qui ck transf er destination. Each [...]

  • Page 17

    - 17 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks 4 When prompted, enter the destination n u mber using either the dial pad or th e nu m e r i c key s o n yo ur key b o ar d . 5 Click the T r ansfer b utton. 6 The call is passed to the tr ans[...]

  • Page 18

    - 18 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Announced T ransfer An announced transf er is often seen as the pref erred method of call transf er , because it enab les you to find out whethe r the destination recipien t is a v ailab le an[...]

  • Page 19

    - 19 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks 4 A ne w tab opens and the caller is placed on hold . Enter the transf er destination’ s number . 5 Click the button. 6 When the recipient ans wers, an nounce the caller and then press the T[...]

  • Page 20

    - 20 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks 7 The call is transf erred to the destination and y our phone hangs up . Quick T ransfer List A quick t ransf er list can be created to provide users with f ast access to common transf er dest[...]

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    - 21 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks T o create a quic k transf er list: 1 F rom the main interf ace screen, open the File menu and select Preferences . 2 Click on the Quic k T ransfer b u tton.[...]

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    - 22 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks 3 Click the Ad d b utton.[...]

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    - 23 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks 4 Enter the full name and pho ne number of the quic k transf er contact. Note: T o set this contact as the Default quick tr ansfer contact (the number that calls are f orwarded to if y ou clic[...]

  • Page 24

    - 24 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks 3 Select the name of the person to whom y ou would lik e to transf er the call. 4 The call is transf erred and the phone hangs up . Contacts The low er half of the IP Softphone 3456 interf ace[...]

  • Page 25

    - 25 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks 2 Enter the name details of the contact and select a Group (f or ex ample, W ork, F r iends, etc). 3 In the low er half of the screen, select a contact type (f or example ., Home, Office, Soft[...]

  • Page 26

    - 26 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks 4 If y ou entered more than one conta ct number , open the top-r ight drop- down men u and select the pref erred def ault contact method tha t will be used when y ou doub le-click on the c ont[...]

  • Page 27

    - 27 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Dialling Contacts T o dial a contact stra ight from y our Address Book , either doub le-clic k on the contact’ s name or , in cases where more than one number e xists for t he contact, singl[...]

  • Page 28

    - 28 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Conference Calls There are two w ays in which a conf erence call can be estab lished on the IP Softphone 3456: • Star t a conference wh ile on a call by clic king the Conference b utton . Ad[...]

  • Page 29

    - 29 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks • Star t or receive a call, open other calls using the Star t Another Call butto n and then, once connected, click on the Conference All b utton. All activ e calls will be joined to one conf[...]

  • Page 30

    - 30 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Managing Conf erence Calls Removing P art icipants A par ticipant can be remov ed from the conf erence call and placed into a separate call in the f ollowing w a y: 1 Open the drop-do wn menu [...]

  • Page 31

    - 31 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Disbanding Conferences T o end a conf erence call, but keep all ca llers on separate ‘held’ lines in their own tab , open the Options menu, located be nath the call displa y screen, and se[...]

  • Page 32

    - 32 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks V oicemail The IP Softphone 3456 can be configured to regularly check y our CS 1000 v oicemail bo x. V oicemail Settings Y our v oicemail account can be accessed b y dialling the v oicemail at[...]

  • Page 33

    - 33 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks 3 Click on the V oicemail tab . 4 Select the V oicemail chec k box. 5 Enter the number y ou would normall y dial to access the voicemail attendant in the Number to dial f or checking m ail te [...]

  • Page 34

    - 34 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks 6C l i c k OK . 7C l i c k Appl y . 8C l i c k Close . The IP Softphone 3456 is no w configured to chec k the CS 1000 ser ver f or v oicemail messages. Wh en a message arrives , an en velope i[...]

  • Page 35

    - 35 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Making a Video Call T o make a video call: 1 Click the Video b utton to open the video panel. 2 Enter the number of the pe rson y ou would lik e to call and then click the Video Call button. A[...]

  • Page 36

    - 36 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Receiving a Video Call When y ou receiv e a video call, the video panel opens automatically when y ou ans wer the call and y ou are be able to see the caller using their own video . T o star t[...]

  • Page 37

    - 37 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks 4C l i c k t h e Conf erence All bu tton to join all par ticipants into one conf erence call. Managing Conf erence Calls Most conf erence controls , such as par ticipant remov al, suspend, and[...]

  • Page 38

    - 38 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Disbanding Conferences T o end a conf erence call, but keep all ca llers on separate ‘held’ lines in their own tab , open the Options menu, located benea th the call displa y screen, and s[...]

  • Page 39

    - 39 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Suspending a Conference Conf erences can be suspended b y clicking the Hold butt on . P ar ticipants hav e a hold icon ne xt to their name when a confere nce is suspended.[...]

  • Page 40

    Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks T r oubleshooting This chapter describes various troub leshooting tips. Navigation • Configuration changes do not w ork (page 40) • Call Detail Repor ting (page 40) Configuration changes do not w ork When making c[...]

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  • Page 42

    Nor tel Communication Server 1000 IP Softphone 3456 User Guide Copyright © 2009 Nor tel Networks. All Rights Reser ved. Publication: NN43080-100 Document status: Standard Document issue: 01.02 Document date: 12 June 2009 Product release: 6.0 Job function: Product Fundamentals T ype: User Guide Language type: English While the information in this d[...]