Lucent Technologies 5 manuel d'utilisation

55 5-65 0-11 8 Com code 10800 5802 Issue 1 June 199 7 MERLIN LEGEND ® Communications System Rele ase 5 .0 System M anag er ’s Gu ide[...]

Copyright © 1997, Lucent Technologies Document 555-650-118 All Rights Reserv ed Comcode 10800580 2 Printed i n USA Issue 1 June 1997 Notice Every ef f ort wa s made t o ensure tha t the inf or m at ion in thi s boo k w as compl ete an d accur a te at the time of print i ng . Howe v er , i n for ma t ion is subject to chan ge. See Append ix A, “ [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Content s Page iii Contents Contents iii IMPORTANT SAFETY INSTRUCTIONS ix New F eatures and Enh ancements xi ■ Release 4.1 Enhanc em ents xi ■ Release 4.2 Enhanc em ents xiii ■ Release 5.0 Enhanc em ents xv Prior Releases : Features a[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Content s Page iv ■ Data Comm unication s C apabilit ies 2-29 System Comp on ents 3-1 ■ Con t ro l U nit 3-1 ■ Telephones 3-14 ■ Operator Consoles 3-29 ■ Adapters 3-33 ■ Adjuncts 3-35 ■ Power-Related Hardware 3-45 Fe ature s a[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Content s Page v ■ Adding a QCC Operator Position 6-60 ■ Adding Ope rator Features 6-63 ■ Connect ing Aux ilia ry Equipment 6-65 ■ Changing C allin g Group Assig nme nts 6-68 ■ Revising Allowed Lists 6-69 ■ Assigning Allowed Lis[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Content s Page vi ■ Programmed B utton Fa ils 8-21 ■ Reminder Messag es Received with the W rong Time 8-22 ■ Recall/Switchhook D oes Not Work 8-23 ■ Calling Group Memb ers Not Re ce iving Calls 8-24 ■ Calls Not Receiving Screen Po[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Content s Page v ii Index IN– 1[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Content s Page viii[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 IMPORTANT SA FETY INSTRUCTIO NS Page ix IMPORTANT SAFETY INSTRUC TIONS 0 When installing telepho ne equipm ent , always follow basic safety preca utions to reduce the risk of fire, ele ctrical shock, and injury to persons, including: ■ Re[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 IMPORTANT SA FETY INSTRUCTIO NS Page x ■ The MERLI N LEGEND Com munications System requires a supplementa r y ground . ■ Do not attach the power supply cord to building surfaces. Do not allow anything to rest on the power cord. Do not l[...]

New Featur es and Enhancement s Page xi Rel ease 4 . 1 Enha ncements MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 New Fe atures and Enhanceme nts 0 Release 4.1 Enhanc em ents 0 Release 4 .1 includ es all Re lease 4.0 functionality, pl us the enhancem ents listed below. Th ere are no h[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 New Featur es and Enhancement s Page x ii Release 4.1 Enh ancements When Cove rage Control is enabled and the MERLIN LEGEND Com m unications System is put into Night Service, all programmed Coverage V M S Off buttons are autom atically turn[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 New Featur es and Enhancement s Page xiii Relea se 4.2 Enh ancements Release 4.2 Enhanc em ents 0 Release 4 .2 includ es all Re lease 4.1 functionality, pl us the enhancem ents listed below. Th ere are no hardwa r e chang es for Re lease 4.[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 New Featur es and Enhancement s Page xiv Relea se 4.2 Enhancemen ts — DMS tie t runk service to provide private exchange call rating for cal ls placed on a dedicated central office facility between the MERLIN LEGEND Com mu nications Syst [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 New Featur es and Enhancement s Page xv Relea se 5.0 Enh ancements whether adequ ate incoming phone lines and agents are available to handle peak-call load. MERLIN LEGE ND Report er support is p rovided via a programmabl e option. The defau[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 New Featur es and Enhancement s Page xvi Relea se 5.0 Enhancemen ts to control and monitor MLX and analog multiline telephone (B IS only) operations. The p hysical conn ecti o n for the CTI link is an M LX port on a 008 MLX or 408 MLX modul[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 New Featur es and Enhancement s Page xvii Re l ease 5. 0 Enh ancements NOT E: In the case of remote access calls, the only information that the applicat ion can collect about the caller is the rem ot e telephone number. ■ A trans fer of a[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 New Featur es and Enhancement s Page xvi ii Relea se 5.0 Enh ancements Any type of inside or outside line that i s norm ally available to a single-line telepho ne can be assigne d to a HotLine extension. Generally, t he Hot Line telephone d[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 New Featur es and Enhancement s Page xix Relea se 5.0 Enhancemen ts Two or more gro ups m ay sha r e an announcem ent devi ce. A primary delay ann ouncement devi ce can be administered as a seconda ry delay announc ement device. Enhanced Ca[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 New Featur es and Enhancement s Page xx Relea se 5.0 Enh ancements MLX-5 and M LX-5D Telephones 0 MLX -5™ nond isplay and MLX -5D™ display telephone s are compatible with all system releases. The display tel ephone includes a 2-line by [...]

Pri or Releases: Fea tures and Enhancem ent s Page xxi Rel ease 3 . 1 Enha ncements MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Prior R elea se s: Featu res an d En hance ments 0 Release 3.1 Enhanc em ents 0 Release 3 .1 includ es all Re lease 3.0 functionality, pl us the enhancem en[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Pri or Releases: Fea tures and Enhancem ent s Page xxii Re l ease 3. 1 Enh ancements Programmable Second Dial Tone Timer 0 The system manager can assign a second dia l tone t im er to lines/trunks, in order to help prev ent toll fraud (f or[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Pri or Releases: Fea tures and Enhancem ent s Page xxi ii Relea se 4.0 Enh ancements Default f or the Defa ult Local Table 0 The d efault Automatic Route Sel ection (ARS, Hybrid/PBX mode o nly) FRL has change d to 2 for t he Def ault Loc al[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Pri or Releases: Fea tures and Enhancem ent s Page xxi v Release 4.0 Enh ancements 016 Tip/Ring Module 0 This ne w modul e supports a 200-exten s ion dial plan by providing 16 ports for tip/ring devices. Appli cations that use a tip/ring in[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Pri or Releases: Fea tures and Enhancem ent s Page x xv Relea se 4.0 Enh ancements Voice Announc e on Queued Cal l Console (QCC) 0 The syst e m manager can enable the fifth Call bu tton on a QCC c onsole (Hybrid/PBX mode only) to announ ce [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Pri or Releases: Fea tures and Enhancem ent s Page xxvi Re le ase 4.0 Enh ancements[...]

About This Book Page xxvii I ntended Audienc e MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About Th is Book The M ERLIN LEGE ND Communi cations Sy s tem is an advanced di gital switching system that integrat e s voice and data com m unications features. Voice features include traditi[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About This Book Page xxvi ii Terms and Conv entions Used In th e USA only , Lucent Technol ogies prov ides a toll-free customer Helpline 24 hours a day. Call the H elpline at 1 800 628-2888 (consultat ion charges may apply), or call your Lu[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About This Book Page xxix Secur ity Typographical Conventions 0 Certain type fonts and styles act as visual cues to hel p you rapidly understand the information presente d: Product Safety Labels 0 Throughout these docum ents , hazardou s si[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About This Book Page x xx Related Docu m e nts Nondisplaying authorization c odes and telephon e numb ers provide ano ther layer of security . For m ore information, see Appe ndix A, ‘‘ Customer Support Inf o r mation ’’ ” Through[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About This Book Page xxxi Ho w to Comment on This Book How to Co mment on T his B ook 0 We wel come y our comm ents, bot h positive and neg ative. Please use t he feedback fo r m on the next page to let us know how we can continue to serve [...]

Read Thi s Fir st Page 1- 1 Ov erv iew 1 MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 1 0 Read This First This chap ter includ es important backgrou nd information to he lp you un derstand the system manager fu nctio n and how to use this guide. After a brief overview, t his chapt er [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Read Thi s Fir st Page 1- 2 Ov erv iew 1 Whethe r using a sy stem telephone or a PC t o program system changes, you simply make select ions from men us ; you don’t have to re member any spe cial comma nds or codes. If you n eed det ailed [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Read Thi s Fir st Page 1-3 Your Rol e as Syst em Mana ger 1 Related Gui des 1 Two c ategories of guides are avai lable for the system : ■ User Guides an d Ope rator Guides. Each of these guides desc ribes the use and features of a specifi[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Read Thi s Fir st Page 1-4 The System Pl anning For ms 1 If you want more det ailed instructions, you can use t he step-by-step proce dures in the system’s manual s. The instruc tions are designed so that you can follow them easily. To qu[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Read Thi s Fir st Page 1-5 Upgrad ing the System 1 programm ing process run sm oothly, th e Lucent Technologi es personn el fill out and ref er to planni ng forms t hat record all of the system’s s ettings and features, those that affect [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Read Thi s Fir st Page 1-6 Envi ronmental Requi rements 1 For more i n formation about upgradin g your system, contact your Lucent Technologie s representat ive. En viro nmen tal Re quireme nts 1 The control unit requires a regulated enviro[...]

About the System Page 2-1 2 MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 2 0 About the System This chapter provides a general overview that introduces all of t he major aspects of the system and i ts operation, i ncluding: ■ Tr unks ■ Modes of operation ■ System compon ents ■ [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 2 Backgr ound 2 Bac kgr ound 2 Alexand er Graham Bell and his assistant, T homas A. Watson , demons trated the first working model of a t e lephon e on March 10, 1876. Bell made the call f ro m a transmitter i n one[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 3 Backgr ound 2 Figure 2–1. The Local Loop T elephone Company C entral Office ( CO) Customer Premises[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 4 Backgr ound 2 Figure 2–2. The Te lep hone Ne tw ork Telephone Equipment 2 The first working m odel of a telephone consisted of a m icrophone (call ed a tr a nsm i t ter ) and a sma ll loudspe aker- like dev ice [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 5 Backgr ound 2 from the cradle ( off-hook ), curr e nt f l ows and signals the CO that the caller i s requesting service. Similarly, the CO signals the called party by sending current to his o r her phone , causing[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 6 Backgr ound 2 ■ Di gi t al S ig n a l . Information transmitted i n a coded form (f r om a computer) represented by discrete signal elements; for e xample, off and on or zero and one . Switching Equipment 2 As d[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 7 Backgr ound 2 Figure 2–3. The Evol u tion of Switches Eventually, a s m ore and more C Os w ere created, a hierarchy of s pecial switchi ng offices (SO s) connected the COs locally and th en between cities and c[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 8 Backgr ound 2 ■ Level 3 and Above: Switch ing among All SOs. To ens ure that there is a commu nicat ions path from each SO to any other SO, ever-increas ing levels of SOs combine large r and larger geographical [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2-9 Sy stem Overview 2 and t he parties had hun g up, the lamp associated with e ach conn ecting cord would go out an d the operat or knew tha t the call was complete and the c ord could be removed. The first automat i[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2-10 Sy stem Overview 2 Depending on th e trunks and the telephones and other equipmen t selected, a wide array of feat u res and add-on products ( a pplica tion s ) can function according to the needs of your company.[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2-11 Sy stem Overview 2 Figure 2–5. System Over vie w Telephone Company MERLIN LEGEND Auxiliary Components Telephones and Other Equipment MERLIN LEGEND Communications System Control Unit Applications Telephone Compan[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 12 Inco m ing Trunks 2 Inc o ming Trun ks 2 Trunks are the telephone company ’s facilities, provided by t h e central office ( CO ) to carry v oi ce or data communications (see Figure 2–6 ). There are a variety [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 13 Inco m ing Trunks 2 Figure 2–6. Incoming Trun ks Telephone Company MERLIN LEGEND Auxiliary Components Telephones and Other Equipment MERLIN LEGEND Communications System Control Unit Applications Telephone Compa[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 14 Inco m ing Trunks 2 The types of trunks are: ■ Loop-Start L ines (Incom ing and Ou tgoing Calls). Provide incom ing and outgoi ng calls an d are intende d p r imarily for s ingle-line tele phones and ol der PBX[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2-15 Mod es of Oper ation 2 T1 Voice Op erati on . A “li n e” can be programmed through the system, without t he services of a t elephone com pany installer, to emulate a ground-sta rt, loop-start, t i e, or DID tr[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2-16 Mod es of Oper ation 2 ■ The features and application s that your business can use and how they work ■ How the syst e m is registered with the Federal Communications Commission (FCC) The cho ice of system mode[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2-17 Mod es of Oper ation 2 Table 2–1. M o des of Oper atio n Key Mo de Hyb ri d/ PB X Mo de Be hin d Sw it c h Mode Descri ption Telephon es have multipl e button s (or keys) l abeled with teleph one numbers. Every [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 18 Comp onents 2 Componen ts 2 The system incl udes the f ollowi ng compone nts: ■ Control Un it. The circuitry that manages the switchin g activities of the teleph one compa ny’s trunks and your system. It cons[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 19 Comp onents 2 The MLX-20L t elepho ne is the only telephone that can be assigned through system pro gramming to function as a Q CC. The bu ttons o n the QC C are factory-set with f ixed f eatures . The t ype of c[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 20 Comp onents 2 Figure 2–7. S ys tem Components Telephone Company MERLIN LEGEND Auxiliary Components Fax Machine Answering Machine Telephones and Other Equipment Analog Multiline Telephone Single- Line Phone MLX [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 21 Comp onents 2 Line/Trunk and Extensi o n Modules 2 The line/trunk and extension modules inserted i nto the control unit have j acks for connecting CO trunks and syst em telephone wires to the c o ntrol unit. A sy[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 22 F eatures 2 Fe ature s 2 The versatility a nd power of the system are due, in large pa rt, to the variety of feature s ettings a nd services it can provide. Features include traditional items (Transfer and Call W[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 23 Appl ications 2 NOTE: A CT I link is not compat ible with all Macintosh O S and UNIX S ystem clients, whi ch must s upport privat e data in order to function wi th the feature. For additional information, consult[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 24 Appl ications 2 Figure 2–9. A ppli cations Telephone Company MERLIN LEGEND Voice Messaging System Call Accounting System CTI Link Application Auxiliary Components Fax Machine Answering Machine Telephones and Ot[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 25 Progr amming t he Syst em 2 Pr ogrammi ng the Sys tem 2 System installation includ es programming featu r e s , set ti n gs, and options s elected by you or a representative from your c o mpany. Depending on th e[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2-26 Au xi liary Component s 2 Auxi lia ry C om ponents 2 There are many othe r components that people use with t he s ystem , including adapters, adjuncts, and accessorie s. You probably hav e many of these in your sy[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2-27 Au xi liary Component s 2 — Prote ction Accesso ries. For example, for grounding and protecting special t elephone connections (like a telephone located i n a di fferent building) from lightning strikes and p ow[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2-28 Au xi liary Component s 2 Figure 2–10. A uxiliary Sys t em Components Telephone Company MERLIN LEGEND Voice Messaging System Call Accounting System Auxiliary Components Fax Machine Music-on-Hold or Magic-on-Hold[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2-29 Da ta Communi cations Capabi liti es 2 Da ta Com mu nic a ti on s Capa b il iti es 2 On e of the impor t a nt cap a bilit ies of the sys t em is tha t it can c a rr y bot h vo ic e and data communi cations simulta[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2-30 Da ta Communi cations Capabi liti es 2 (Integrated Digi tal Services Network) comm unications devi ce to a n MLX extension. Group videoconf erencin g may require ExpressR ou te 1000s, or an ISDN terminal adapter c[...]

Syst em Compon ents Page 3-1 Contr ol Unit 3 MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 3 0 System Components This chapter descr ibes the system’s bas ic hardware. It includes descriptions of the control uni t, MLX telephones , analog m ult ilin e telephones , sing le-lin e teleph[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-2 Contr ol Unit 3 Inside the back of each carrier is a component called the backpl ane , whic h holds the circuitry that makes it pos sib le for the modules to “t alk” to each other and for the processor modul[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-3 Contr ol Unit 3 Figure 3–1. P ro ces sor Module A super capacitor in th e processor mod ule provides backup power for the system’s c l ock and its m em ory in case of power fai lure or system shutdown. The s[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-4 Contr ol Unit 3 ■ Translati on Memory Car d. White lab el; entitled Translation Card . To b ack up and restore your syst em program ming as an alternative to using System Program ming and Mainte nance (SPM). T[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-5 Contr ol Unit 3 Line/Trunk and Extensi o n Modules 3 Line/trunk a nd extension modu les ha ve jacks for connect ing telephon e company lines/trunks a nd extension wires to the control unit. The system supports 1[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-6 Contr ol Unit 3 analog multi line telephone and a modem or other adjunct at the same location in the system and give each one its own extension num ber, you must use two physi cal exten sion ja cks on th e modul[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-7 Contr ol Unit 3 NOTE: The M ERLIN LE GEND M AIL® Voice Messagin g System integrates a T/R module with a v o ice messaging syst em and is both a module and an applicat ion. Modules Supporting Lines/T runks 3 Tab[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-8 Contr ol Unit 3 NOT ES: 1. In releas es prior to 4 .2, only A T&T services for Lucent Tec h nol o g ies g e neri c 4ESS, Luce n t Tec hnologies 5ESS, and other p r oviders’ emul ations of t hese services a[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-9 Contr ol Unit 3 ■ T1 S ervice. Thi s service is cost-effective and convenie nt for many busines s es. Prior to Release 4.0, it provid ed voice operation o nly. In Release 4.0 and later systems, T1 service prov[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-10 Contr ol Unit 3 800 NI-BRI Module 3 Available for Release 4.0 and la ter syst em s, this modu le supplies eight li ne /trunk jacks for connect ing central office f acilities that use the standard National ISDN [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-11 Contr ol Unit 3 Figure 3–3. L ine/ Trunk and E x tens io n Modul es 400EM 4 E&M Tie Trunks 100D 400EM 400 400 GS/LS/TTR 400 GHS/LS/TTR 4 GS or LS Outside Lines Touch T one Receivers 800 DID Line/ T r unk [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-12 Contr ol Unit 3 Table 3–1. Line/ Tru nk and Ext ensio n Module s Module Li ne/Trunk De scripti on 008 n one Capacit y: 8 analog extens ion jacks Supports : Analog multi line tel ephone s 008 ML X none Capacit[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-13 Contr ol Unit 3 Table 3–1. Continued Module Li ne/Trunk De scripti on 800 NI- BRI * BRI Capac i t y: 8 BRI faci litie s, eac h wit h 2 B-chan nels (“vir t ual” lines ) fo r voice and d ata and 1 channel u[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-14 T el ephone s 3 * Fo r Re leas e 4. 0 a nd l ater sy stem s on ly † Not compat ible wi th fir mwar e vint a ge 29; use an earli er or la ter vi ntag e. ‡ For Re leas e 5. 0 a nd l ater s yste ms on ly § Th[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-15 T el ephone s 3 ■ Red Mess age light ■ Built-in speakerpho ne ■ Multi-function volume control for speakerphon e, handset, and ringer ■ Telepho ne card tray for eas y referen ce to freque ntly used featu[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-16 T el ephone s 3 ML X-28D 3 The M LX-28D telephone ( Figure 3–4 ) provides the following features: ■ Optio nal Direct -Li ne Console (DLC) operation ■ Display (2 li nes by 2 4 char a cte rs) ■ 28 lin e b[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-17 T el ephone s 3 MLX -20L telephones c annot be wall-mounted. When use d as a QCC, some restrictions apply. T he line buttons are not programm able, and the console cann ot have an MFM. Later in this chapter, ?[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-18 T el ephone s 3 MLX-16DP 3 The M LX-16DP telephone ( Figure 3–6 ) p rovides the following features : ■ Display (2 li nes by 2 4 char a cte rs) ■ 16 lin e buttons that can be programm ed with f eatures ■[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-19 T el ephone s 3 ML X-10D 3 The M LX-10D telephone ( Figure 3–7 ) provides the following features: ■ Display (2 li nes by 2 4 char a cte rs) ■ 10 lin e buttons that can be programm ed with f eatures ■ 4 [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-20 T el ephone s 3 MLX -10 3 The M LX-10 telephone ( F igure 3–8 ) provides the following features: ■ 10 lin e buttons that can be programm ed with f eatures ■ 8 fixed-feature buttons MLX -10 telephones can [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-21 T el ephone s 3 replaces an MLX -10 or MLX-10D telephone, all line and feature buttons must firs t be removed from the extensio n by centralized telephone prog ramming , so that “ph ant om but t ons” do not[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-22 T el ephone s 3 replaces an MLX -10 or MLX-10D telephone, all line and feature buttons must firs t be removed from the extensio n by centralized telephone prog ramming , so that “ph ant om but t ons” do not[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-23 T el ephone s 3 Figure 3–10. D irect S tation Selector Ten fixed-f eature buttons with gree n lights are at the bottom o f the DSS . The f irst three (from left t o right) on the top row are Page buttons, whi[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-24 T el ephone s 3 NOTE: Exten sions may have to be renum bered in order to have all extension numbers appear on the DSS. A fourth button (lower left most) is the Me ssage St atus button, which changes the mode to[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-25 T el ephone s 3 Single-Li ne Telephones 3 Table 3–3 lists the recommende d sin gle-li ne telep hones. O ther available single-line telephones a re al s o suppo rted but are not recommende d for R elease 3.0 o[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-26 T el ephone s 3 programm ing, but every multil ine telephone autom atically has t wo ICO M (Intercom) or three SA (System Access) b uttons assi gned. Wheth er your system has IC O M but tons or SA bu ttons depe[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-27 T el ephone s 3 You can ass ign any combination of up to 10 ICO M Vo ice , ICO M R i ng , an d IC O M Or ig in at e O nl y buttons to each telephone on line buttons 1 through 10. The number of line b uttons tha[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-28 T el ephone s 3 ■ Pers o nal Li ne . Us e t his button to dedic at e the u se of a specific outside trunk to one or m ore telephone s in t h e system. You can use the personal line b utton to m ake a nd rece [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3- 29 Ope r ator Consoles 3 voice-ann ounced c all and the user at the destination extension has a teleph one with no speakerpho ne, or has d isabled voice announc ements, the telephone rings just as if the call was[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3- 30 Ope r ator Consoles 3 Table 3–4. Maximu m Number of S ystem O p erator P ositions The system cannot have m ore than e ight operator positions of any combination (QCCs an d/ o r D LCs); if you use a combi nat[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3- 31 Ope r ator Consoles 3 voice-ann ounced calls. This setting applies to all QCCs in t he syste m . ■ Star t. Initiat es the c all-directing proc ess by putting a caller on hold a t the Source button and provid[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3- 32 Ope r ator Consoles 3 During syst e m programm ing, yo u assig n cert ain fe a ture s and setti ngs to QCC opera t or extensions . Thes e help determine the types of calls that ring at the extension, which cal[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3- 33 Adapt ers 3 You can a dd one or two D SSs to the M LX-20L or MLX-28D telephon e to provide 150 (3 pages for each of 50 butt o ns) or 300 (3 pa ges for e ac h of 50 buttons for each of 2 DSSs) of additional ext[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3- 34 Adapt ers 3 Telephone Adapters 3 The adapt ers described below connect adjunc ts to telephones. Mu lti -Fu n ct ion M od ule 3 The M ulti-Function Modu le (MF M) enabl es you to connect ti p/ring (T/R) or supp[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3- 35 Adju ncts 3 A qualified service technician sets up your MFMs to work with either an adjunct or a supplement al alert. General Purpose Adapter 3 A General Purpose A dapter (GPA) enables y ou to connect a tip/ri[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3- 36 Adju ncts 3 NOTE: Modem s can be connec ted direct ly to a 012 or 016 (Release 4. 0 or later) module on the control unit or to an ex tensi on. ( See “ Telep hone A djuncts ” on page 3–38. ) Station Messa[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3- 37 Adju ncts 3 System Programming and Maintenance PC 3 You can use a PC with M S -DO S® version 3.3 or higher and System Programm ing and Maintenance (SPM ) sof tware t o program and maintain t he sy stem. Begin[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3- 38 Adju ncts 3 Delay Announcements 3 Use up to 10 primary delay announcem ent devic es and one seconda ry device (Release 5.0 and la ter syst ems only) to cover incoming calls that wai t for an available calling [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3- 39 Adju ncts 3 Headpieces 3 Six different headpiec es are available as headset com ponent s. Each is light, comfortable , and uses a transparent voice tube to eliminate any cumbersome large m icrophone. ■ Mi ra[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3- 40 Adju ncts 3 Ad ditio nal T el ephone Adjuncts 3 You can also connect answering machine s and credit card verification terminals to telep hones. Data Communicat ions Adjuncts 3 You can u se a variety of data co[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3- 41 Adju ncts 3 ■ Inverse M ultiplexor s (IMUXs). Thes e devices are used to al low data an d video c ommunications over two channe ls or B-ch annels of a digi tal facility. ■ Other Access Devices. The system [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3- 42 Adju ncts 3 If the desktop video system supports 1B data, it can make or receive a call using only one B-channel while the MLX telephone is on a call. One B-channel is not generally adequa te f o r video, but [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3- 43 Adju ncts 3 Table 3–5. Adjunct Summary Equipment Description Alerts (AC): Any audible or visual alert t hat operates on 20–30 Hz ringing signals; associated with a specific extension (supplemen tal alert).[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3- 44 Adju ncts 3 Table 3–5. Continued Equipment Description Dial Dictation: A d evice that req uires con tact closure can be used on LS/GS line jack only with UPA M . Can be connected to: LS or GS/LS trunk jack 0[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-45 Power- Related Ha r dware 3 Powe r -Rela t ed Hardw are 3 Your Lucent Technolog ies representative can plan for added power-related hardware to provide your syst e m with additi onal power and protection from p[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-46 Power- Related Ha r dware 3 System Auxiliary Power 3 When you r system is installed, when you change the system operating mode, or when you expand your syst em , a L ucent Tech nologies technician calcu lates t[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-47 Power- Related Ha r dware 3 In-Range Out -of-Building Protection 3 Your Lucent T echnologies rep r esentative orders a n In-Range Out-of-Building (IROB) prot ection unit wh en e quipment is connected to the fol[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-48 Power- Related Ha r dware 3 Trouble Alarm 3 System o perator cons oles have programm ed Alarm buttons t o let you know if there is a probl em with the system. An external bell or li ght can be attached to a con[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-49 Power- Related Ha r dware 3 When y our s ystem w as planned, your Luc ent Technologies representative m ade sure that it had a module to s upp ort one or more PFT teleph ones in case of an emergency . For more [...]

Feat ures an d Applica tions Page 4- 1 F eatures 4 MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 4 0 Features and A pplications This chapter offers descriptions of system features and applications that are available to help enhance your system. System features make it possi ble to cust[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 2 F eatures 4 ■ Genera l Systemwide Fe atures. Features and s ettings that apply to all or most users, for example, One-T ouc h Hold. These features are set at installation b ut m ay need t o be c hang[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 3 F eatures 4 ■ Bas ic C allin g an d A nsw erin g — Answering calls — Conferencin g and j oining cal ls — Dialing and calling — Pagin g — Putting a call on hold — Transferring c alls — U[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 4 F eatures 4 Bas ic C allin g and Answering 4 This F eature Finde r ( Tab le 4–1 ) covers features that users an d Direct-Line Console (DLC) operators may need for basic calling and answering. Operato[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 5 F eatures 4 Table 4–1. Fea ture F in der : Basic Calling an d Answer ing Basic Callin g and Answ ering Type PR OG Co ns ide rat ions Fea tur e Name Answ er i n g ca lls See the phone number of an out[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 6 F eatures 4 Tabl e 4–1. Continue d Basic Callin g and Answ ering Type PR OG Co ns ide rat ions Fea tur e Name Answering calls (continued) An swe r cal ls that come to your extens ion while you are at[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 7 F eatures 4 Tabl e 4–1. Continue d Basic Callin g and Answ ering Type PROG Cons ide rati ons Fea tur e Name Dialing and ca l ling Dial an insi de or outside number with one touch. U ser EXT Not for s[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 8 F eatures 4 Tabl e 4–1. Continue d Basic Callin g and Answ ering Type PROG Cons ide rati ons Fea tur e Name Dialing and calling (continued) Make a call outside normal office hours. Us er SYS Nigh t S[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 9 F eatures 4 Tabl e 4–1. Continue d Basic Callin g and Answ ering Type PROG Cons ide rati ons Fea tur e Name Pag ing Page over your co mpan y’s loudspeake r system. Us er SY S Loudspeaker P aging Pa[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 10 F eatures 4 Tabl e 4–1. Continue d Basic Callin g and Answ ering Type PROG Cons ide rati ons Fea tur e Name Tran sfer ri ng ca lls Transfer a call t o an inside or outside number. General SYS Differ[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 11 F eatures 4 Covering Calls and Having Calls Covered 4 The F eature Finde r in Table 4–2 covers features that users and Direct-Line Console (DLC) operat ors may need when they are either cove r ing c[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 12 F eatures 4 Table 4–2. Feature F inder : Covering Calls and Having Calls Covered Covering Calls and Having Calls Covered Typ e PROG Consider ations Feature Name Covering ot hers’ calls In a ca lli[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 13 F eatures 4 Tabl e 4–2. Continue d Have all your cal ls covered by a co-worker. SYS Primar y Co ve r age Have your calls ri ng immediate ly at your extension o r only after a delay. User EXT CNT SYS[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 14 F eatures 4 Calling Pr ivileges a nd Restri ctions 4 Calling privileges and restrictions are pl a nned and programm ed centrally for the extensions in your company, as well as for remote access users.[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 15 F eatures 4 Table 4–3. Fea tu re Finder : Call ing Privileges an d Restric tions Callin g Privileges and Restric tion s Type PRO G Considerat io ns F eat ure Name Preventing pe ople from m aki ng ca[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 16 F eatures 4 Tabl e 4–3. Continue d Callin g Privileges and Restric tion s Type PRO G Considerat io ns F eat ure Name Allowing calls Allow people to us e their own calling pri v ileges at others’ e[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 17 F eatures 4 Customizing Phones 4 The F eature Finde r in Table 4–4 describes features tha t people in your company can use to make their t el ephones work better for t h em. A person with an MLX tel[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 18 F eatures 4 Table 4–4. Fea ture F in der : Customizing Phones Cu stomi zing Ph one s Type PR OG Cons ide rat ions Fe a tur e Name Give your phone its own distinctive ring. U s er E XT Personalized R[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 19 F eatures 4 Mes sagi ng 4 The system in cludes a number of mess a ging f e atur e s (see Tabl e 4–5 ) t hat allow people at you r company t o let others know when they have c alled and even leave sp[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 20 F eatures 4 Table 4–5. Fea ture F in der : M e ss aging Mes sag ing Typ e P R OG C ons i de rat io ns Fea tur e Name Le avin g me ssa ges Call and l et a co-worker with a displ ay pho ne know that y[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 21 F eatures 4 Tabl e 4–5. Continue d Mes sag ing Typ e P R OG C ons i de rat io ns Fea tur e Name Setting up messaging Change the posted message s that users can choose fr om. Gener al SYS La beling C[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 22 F eatures 4 Timekeeping 4 Peopl e at your company can set alarms or remind er calls to let th em know whe n it is tim e fo r so m e eve n t (s ee Table 4–6 ). They also can use a timer to keep track[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 23 F eatures 4 Table 4–7. Fea ture F in der : System Manager’s Functio n s an d Fe atu r es Sy ste m Mana ger’ s Function s and Features Type PROG Con sideration s Featu r e Name Group ac tivities [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 24 F eatures 4 Tabl e 4–7. Continue d Sy ste m Mana ger’ s Function s and Features Type PROG Con sideration s Featu r e Name Group ac tivities (continued) Set up as many as 10 primary delay announcem[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 25 F eatures 4 Tabl e 4–7. Continue d Copy line assignm ents, buttons, an d features f rom one extension to another. User CNT S e e Syste m Pro gra mm ing Extens ion Copy Line Copy Sy ste m Mana ger’[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 26 F eatures 4 Tabl e 4–7. Continue d Sy ste m Mana ger’ s Functio n s and Features Type PROG Consider ations Feature Name Maintenanc e (continued) For noisy p laces: turn off microphone at a phone s[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 27 F eatures 4 Tabl e 4–7. Continue d Sy ste m Mana ger’ s Function s and Features Type PROG Con sideration s Featu r e Name Operators (continued) Prevent DLC operators from a c cidentally disconnect[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 28 F eatures 4 Tabl e 4–7. Continue d Sy ste m Mana ger’ s Function s and Features Type PROG Con sideration s Featu r e Name Security (continued) Change voice messag ing and Night Service passwords f[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 29 F eatures 4 Special Operator and Supervisor F eatures 4 The F eature Finder in Table 4–8 lists features t hat are ava ilable only t o operators. Many of the f eat ures listed in other categories are[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 30 F eatures 4 Table 4–8. Feature F inder : Special Operator and Supervisor Fe atures Specia l Operator and Superv is o r F eatu res T y pe PR OG Cons ide rat ions Fea tur e Name Set others’ phones t[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 31 F eatures 4 Tabl e 4–8. Continue d Specia l Operator and Superv is o r F eatu res T y pe PR OG Cons ide rat ions Fea tur e Name Call an insi de or outside number with one touch. Operat or AUT O MLX [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 32 F eatures 4 Feat ure D e scrip t ion s 4 This sec ti on provides m ore detail about c ert ain groups of rela ted features, so that you can gain additional insight when it i s necessary to match featur[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 33 F eatures 4 Sharing Li nes 4 The simplest way to cover someone else’s calls is t o share a line with him or her. This m ethod is m ost ap propriate in Hybri d/ PBX a nd Beh ind Sw it ch syste ms . L[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 34 F eatures 4 to the forw arded-t o extension. If a call is not ans wered at the forwardin g extension (or i f , in Release 4. 1 and l at er systems, the sender’s SA or ICO M lin es are bus y ), it th[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 35 F eatures 4 Generally, it is b es t for callers to receive individual atte ntion. If a s en der has Individual Coverage, the receiver can answer with the s ender’ s name. When someone is re ceiving [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 36 F eatures 4 button at an extension is already set properly when there is a c han ge in Night Service status, the setting rem ai ns. (For m ore inform ation about Night Service, see ‘‘ Night Servic[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 37 F eatures 4 ■ It reduces the burden on the operator. ■ It allows the c a ller to deci de whether t o leave a message or speak to an operator. ■ It allows the c a ller to l eave a me ssag e witho[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 38 F eatures 4 Summary 4 Table 4–10 illustrates the various ways that calls can be covered. Table 4–10. Fea tures fo r Covering Calls Feature Covered by Description Example Fo llow Me Any individual [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 39 F eatures 4 Table 4–10 . Cont i nued Feature Covered by Description Example Remote Call Fo rwar d Outside phone A person t emporarily fo r wards his or her calls to an outsi d e extension, t u rning[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 40 F eatures 4 Calli ng R e strict ions 4 If you and your Lucent Technolo gies representative planned for calling rest r iction s as part of t he initial setup of th e syst e m, the set t ings required f[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 41 F eatures 4 special services from the CO. For examp le, in many areas a telephone use r can dial *67 before a tele phone num ber to disabl e central office-supplied call er identification at the rec e[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 42 F eatures 4 ■ Some voic e messagin g syst ems (des cri bed lat e r in this cha pt er) permit outcalling . That is, t hes e system s can be program med to call an o utsid e number to deliver m essage[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 43 F eatures 4 In Release 3.1 and later sy s tem s in Hybrid/PBX mode, remote access users are automati c al ly restri cte d fro m maki n g outsi d e call s usin g the syst em. Se e ‘‘ Fac ility Rest[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 44 F eatures 4 Night Se rv ice wi th Outward Res t r icti on 4 Appl y to: Whole syst em Use with: Night Serv i ce Emergency List and Night Service Exclusion List. Includes emergency nu mbers (including, [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 45 F eatures 4 In conj unction wit h FRLs assigned to rout es, FRLs from 0 to 6 a re al s o assigne d to extension s and are used to determine whether callers have permission to use the r outes. For a n [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 46 F eatures 4 SECURITY l ALERT: ! The MERLI N LE GEND Comm uni cations System ships with ARS activated wi th a ll ext e ns ion s s et t o Fa c ilit y R es tric t io n L ev el 3 , allo w ing all inte rna[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 47 F eatures 4 ■ Authorizat ion codes can be used for call control and call accounting through the Station Message Detail Recordi ng (SMDR) p rintout. However, if the user enters both a n au thorizatio[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 48 F eatures 4 central office star codes and the CO issues a second dial tone after a pause , see System Pr o gr am ming for i nformat ion abou t including a timed delay that causes t he system to preven[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 49 F eatures 4 ■ Auto Dial buttons require programmed line buttons but are us eful for people who have those but tons available and make many calls to a few numbers. They are also useful for enteri ng [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 50 F eatures 4 ■ The light on a Calls-In-Queue Alarm butto n on a phone goes on when too many calls are waiting for the group. In Re lease 5.0 a nd later syst ems, the system manager or cal l ing group[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 51 F eatures 4 operator position but not included in a Night Service group, Night S erv ice does not affect it. T he fo llowing types of li ne s can be assigned to a Ni gh t Service group: ■ Analog gro[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 52 F eatures 4 Other Gr o ups 4 Other groups are assi g ned to enhance the use o f specific system features: ■ Pickup groups ca n b e assig ned when people need to answe r one anothe r ’s calls (see [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 53 F eatures 4 allows com municat ions at dou ble t he speed of a single digital channel or B-channel , that is, at 11 2 or 128 kbps. Depending upon the equip ment you are us ing, there a re m any intera[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 54 F eatures 4 System Programm ing includes instructions for addin g, deleting, and changing barrier codes. Account Codes 4 If your company requires that telephone costs be associated with specific proje[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 55 Appl ications 4 When you add or change extensions in your system, you may also nee d to change Fac ility Re striction Levels (FRLs ), the c alling restriction feat ure of ARS. This i s not d ifficult,[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 56 Appl ications 4 In addition, Centrex services are supported b y the syst em; Centrex is supplied by a serv ice pr ovider. T he syst em also al lows t h e use of the Pr i mary Rate Interf ace (PRI) pla[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 57 Appl ications 4 In Release 5.0 and later sy s tem s, the Computer Telephony Integration (CTI) link ena bles the u s e o f wo rk to p softw ar e ap p lic at io ns for c ont rollin g an d mo ni torin g [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 58 Appl ications 4 Table 4–12 . Cont i nued Category and Name Key H/PB X BS Description Standalone Program ming System Programm ing and Mai nt enance (SPM) DOS-based P C software t hat enables system p[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 59 Appl ications 4 1. Not all Macin tosh OS and UNIX syste m cli ents are suppor ted. See the PassageW ay Telepho ny Service Networ k M a nager’s Guide for det ai ls. 2. Release 5.0 and l ater systems [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 60 Appl ications 4 Voice Mess ag ing Sy s tems 4 A voice messagin g syste m (VMS) provides call- a nsweri n g serv ices and may provide voice mail services . When choosin g or planning a VMS, keep the fo[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 61 Appl ications 4 Table 4–13 describes the services available by product. Note that MERLIN LEGEND M AIL services apply to MERLIN MAIL as well. Table 4–13 . Voic e Messagin g Systems Ser vice o r App[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 62 Appl ications 4 SECURITY l ALERT: ! Your Voice Messagi ng System permits callers to leave verbal m essages for system us ers or gain access t o the back up positio n in an emerg ency as well as to cre[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 63 Appl ications 4 are ov erheard in a publ ic location, lost through t heft of a wallet or p urse con taining access information or through carelessness (writing codes on a piece of paper and improperly[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 64 Appl ications 4 A 012 or 016 port (Release 4.0 a nd later) that i s program med as a generic VM I port or a M E RLIN LEGE ND MAIL Voice Mes saging System port (including the Rem ote Maintena nce De vi[...]

Putt ing t he Sys tem to Work Page 5-1 5 MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 5 0 Putting the S ystem to Work This chapter provides a variety of sample business s cenarios to help you understand your existing syst e m and other configurations you may want to conside r in the f[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-2 Scenar io 1: A Small Office 5 Scenar i o 1: A Small Of f ice 5 This sc enario de scribes a private medi cal pra c tice. The staff inclu des on e physician , a nurse, an office manager, a billing clerk,[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-3 Scenar io 1: A Small Office 5 Table 5–1. Continued Staf f Member Needs Billing Clerk Quick dia ling of i nsurance compan y num bers Operato r / Reception ist Console with four i nc oming lines; if on[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-4 Scenar io 1: A Small Office 5 Figure 5–1. Medical Offic e Fl o or Plan System Descripti o n 5 The system is set up for Key mode operation and uses the following equipment and f eatures to a nswer t h[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-5 Scenar io 1: A Small Office 5 ■ Inco min g Li ne s . Four li n es associated with the office’s Li s ted Directo ry Number, plus a personal l ine for t he ph y sician a nd a de dicated l ine for t h[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-6 Scenar io 2: A Prof essional Office 5 — For fax machi ne: No c o verage ■ After-Hours Coverage. Nigh t Service f eature with Grou p Ass ignment to ring in the doctor’s office, nurse’s station, [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-7 Scenar io 2: A Prof essional Office 5 The firm plans with these general considera tions in mind: ■ A variety of call c overage needs ■ A need to tra ck call c os ts for client billb ack ■ Exten s[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-8 Scenar io 2: A Prof essional Office 5 Figure 5–2. Law Firm Floor Plan Staff Needs 5 This section descr ibes the needs of the office staff, including the executive staff, secretarial staff, and the ad[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-9 Scenar io 2: A Prof essional Office 5 Executive Sta ff 5 Table 5–2 descr ibes the needs of t he ex ecut ive staff. Table 5–2. Execut ive Staff N eeds Staf f Member Needs Partners Partners’ call s[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-10 Scenar io 2: A Prof essional Office 5 Secretari al Staff 5 Table 5–3 descr ibes the needs of t he s ecretarial staff. Table 5–3. Secre tar ial S ta f f Nee ds Staf f Member Needs Partners’ Execu[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-11 Scenar io 2: A Prof essional Office 5 Administrat i ve/ Support Staff 5 Table 5–4 descr ibes the needs of t he adm ini strative/supp ort staff. Table 5–4. Administr ative/Support Staff Needs Staf [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-12 Scenar io 2: A Prof essional Office 5 Other Nee ds 5 Table 5–5 descr ibes some of the misce llaneous needs of the office. Table 5–5. Othe r Nee ds System Descripti o n 5 This section provides an o[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-13 Scenar io 2: A Prof essional Office 5 analog equip men t (fax machines and modems) is restricted to speed s no higher than this. ■ Eq uipme nt . M LX telephones fo r each staff mem ber, excludi ng f[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-14 Scenar io 2: A Prof essional Office 5 ■ Dialing F eatures. System Directory or S ys tem Speed Dial codes for all users and devices; Personal Directories for o perator, partners, and office manage r;[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-15 Scenar io 2: A Prof essional Office 5 ■ Terminal adapters for h igh-speed 64-kbps dat a communicat ions by fax, or PC ■ Ascend Com municat ions, Inc. Pipeline 25 -Px access dev ices for 128-kbps I[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-16 Scenar io 2: A Prof essional Office 5 Figure 5–3. Law Firm Equipment Call Co v erage and Call-Handling 5 Table 5–6 descr ibes the staff members’ call coverage and ca ll-hand ling needs and the s[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-17 Scenar io 2: A Prof essional Office 5 Table 5–6. Law Firm Call Coverage and Call-Handlin g Staff Member Nee ds Feature/Applicatio n Partners Never answer phone calls; all calls answered by the ir ex[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-18 Scenar io 2: A Prof essional Office 5 Table 5–6. Continued Staff Member Nee ds Feature/Applicatio n Paraleg als If a paralegal is no t availa ble, another paralegal takes the c all. Delayed Call For[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-19 Scenar io 2: A Prof essional Office 5 Figure 5–4 illu strat es the call cove rage patterns . The sha ded areas in the figure indicate those extensions that are included i n t he voice messaging syst[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-20 Scenar io 2: A Prof essional Office 5 Figure 5–4. L aw Firm Call Coverage Records/Filing Conference Room Managing Partner Junior Partner Junior Partner Main Conference Room Associate Main Entrance P[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-21 Scenar io 2: A Prof essional Office 5 Calli ng R e strict ions 5 Th e follow ing sy stem features and applicat ion s handle ca lling restrictio ns requiremen ts (see Table 5–7 ): ■ Aut omatic R ou[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-22 Scenar io 3: A Dual-Loca tion Company 5 SECURITY l ALERT: ! The MERLI N LE GEND Comm uni cations System ships with ARS activated and all extensions set to Facilit y Restriction Level 3, allowing all i[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-23 Scenar io 3: A Dual-Loca tion Company 5 Figure 5–5. D ual-Loc ation Company Floor Plans West Coast Division Digital Tie Trunk Headquarters (East Coast) Chief Operating Officer VP Product Design VP S[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-24 Scenar io 3: A Dual-Loca tion Company 5 General Needs 5 The com pan y has several b r oad a reas of concern: ■ Connec t ivity ■ Co st - eff ec tive c al l ing ■ Custom er service ■ Toll fraud [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-25 Scenar io 3: A Dual-Loca tion Company 5 To simplify cost accounti ng and make outc alling more cost-effective, field representat ives access the West coa st system remote ly, then use the system to di[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-26 Scenar io 3: A Dual-Loca tion Company 5 Table 5–8. Work Group Needs Wor k Gr oup Nee ds President and vice-pre sidents, W. Coast Division Mgr. , Plant Mgr. , Personnel Mgr. Ability to meet frequentl[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-27 Scenar io 3: A Dual-Loca tion Company 5 Individual Needs 5 Table 5–9 descr ibes the individual needs of certain staff members. Table 5–9. Individ ual N eed s Table 5–8. Continued Wor k Gr oup Ne[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-28 Scenar io 3: A Dual-Loca tion Company 5 System Descripti o n 5 The syst e m incl ud es equipment, sy stem features, and applications t o satisfy needs in three catego ries: ■ General ■ Work groups[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-29 Scenar io 3: A Dual-Loca tion Company 5 Order-takers and c ustomer service staffers use a different T1 facility, which is programme d for the PRI access arrangeme nt. This provides call routing by dia[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-30 Scenar io 3: A Dual-Loca tion Company 5 Peopl e in bo th locations use these featu r es: ■ Coverin g Calls . Calls are cov e red using SS A buttons, call coverage features (Cover buttons), Call Forw[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-31 Scenar io 3: A Dual-Loca tion Company 5 Five de lay a nnouncement d evices (Rel ease 5 .0 and lat er systems) are attached t o play messages f or customers calling bo th groups. Four primary delay ann[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-32 Scenar io 3: A Dual-Loca tion Company 5 ■ Sales G roup. Remote Access passwords (barrier codes) help ensure that field representatives , not hackers, are able to fi rs t access the system and then c[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-33 Opti mizing Your Syst em 5 understand how t o get the most from the lines/trunks that the company has. MERLIN LEGEND Reporter helps managers balance s taffing, staff training, and facilities needs to [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-34 Opti mizing Your Syst em 5 employi ng a variet y of v isual aids, including interactive w riting and d rawing, prepare d text and graphic m aterials, an d prerecorde d audio and v ideo mate r ial. You[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-35 Opti mizing Your Syst em 5 NOTE: A DLC only passes callin g party info rmation w hen it is not one of the extensions us ing a CTI application . For details, see the F eat ure R ef e re nc e. Figure 5?[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-36 Opti mizing Your Syst em 5 System Requirements 5 A CT I link requi res the following equ ipment and software: ■ MERLIN LEGEND Commu nications Syste m Release 5. 0 or l ater, in Hybrid/PBX mode ■ A[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-37 Opti mizing Your Syst em 5 using the touch-tone keys on the telephone. It enables your custom ers to have access to your business and services on a 24-hour, s eve n-days -per-week basis. You can custo[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-38 Opti mizing Your Syst em 5 Us ing C a l le r ID , you c an als o int e gr ate the ca llin g pa rty in fo rm at io n w it h va ri ou s applicat ions that your business uses. For example, you can quickl[...]

Man aging the System Page 6-1 6 MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 6 0 Managing the S ystem This chapter helps you comple te the most common system manage ment tasks. It includes s ome background on t he types of programming and ho w to access them , and then provides task d[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6- 2 Usin g the Task Des criptions 6 Us in g th e T a s k De scr ip ti ons 6 Each task description c ontains the following in formation: ■ A b rief description of the task ■ Guideli nes for planning the change [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-3 Usin g the Pro gramming Procedur es 6 ■ For information about the plan ning forms, see System Planning. If you don’t have this guide, contact your Lucent Technolog ies representa tive. ■ For information a[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-4 Usin g the Pro gramming Procedur es 6 Console/Display Instructions Additional In formati o n PC Select the line button to which you want to assign the feature. The f ormat inclu des numbe red steps that appear [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-5 Intr odu cti on to S ys tem P rogra mm ing 6 The sum mary progra mming procedu r es descr ibe steps for both the consol e and the PC. You should use the appropriate procedure. The format is as follows: The arro[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-6 Intr odu cti on to S ys tem P rogra mm ing 6 — PC with Syst em Prog ramm ing and Ma intenan ce (SPM ) So ftwa re. A PC directly connected through its serial port to t he l ower RS-232 port on the control unit[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-7 Intr odu cti on to S ys tem P rogra mm ing 6 Figure 6–1. I nf o rma tio n Screen Menu Selection Screens 6 A menu selection screen promp ts you to select a listed o ption. The screen title is the first l i ne [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-8 Intr odu cti on to S ys tem P rogra mm ing 6 on the console or next to Ente r ( on the PC ).You can use the Inspec t feature to view, verify, or check the entries yo u s a v e : press th e Inspct fixed displ ay[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-9 Intr odu cti on to S ys tem P rogra mm ing 6 Table 6–2. System P rogramming M enu Options Saving Entries and Moving among Screens 6 At the bot tom of eac h screen, one or more screen k eys with functions allo[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-10 Intr odu cti on to S ys tem P rogra mm ing 6 For qui ck reference, Table 6–3 shows the P C keys that correspon d to the screen key sel ections on most screens. These P C keys do not appear on the console dis[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-11 Intr odu cti on to S ys tem P rogra mm ing 6 Idle States 6 You can begin some program ming procedures only when all or part of t he system is not in use; this is called an idle s ta te . The idle state must re[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-12 Intr odu cti on to S ys tem P rogra mm ing 6 Table 6–4. Idle Sta tes Idle St ate Description Procedures Sys tem Fo rced Idle The ent i re syst em (every l i ne and every extension) is idle. No calls can be m[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-13 Progr amming fro m the Co nsol e 6 Forced Idle Reminder T o nes 6 The forced idle reminder tone is a hi gh -low “ doorphone ” tone that s o unds under the fol lowing circum stances: ■ At the extension, t[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-14 Progr amming fro m the Co nsol e 6 Figure 6–7. M LX-20L Telep hone with Direct Sta tion Select o r (DSS) Co n sol e But ton s 6 You can u s e the 14 b ut tons locat ed on e ither side of the console display [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-15 Progr amming fro m the Co nsol e 6 ■ Fixed Disp lay Buttons. The top two buttons in each column hav e the same labels and func tions regardless of the screen display: — Home. Return to normal call-handling[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-16 Progr amming fro m the Co nsol e 6 Figure 6–9. Co nsole Overla y Console and DSS Lights 6 The red and gree n lights (sometimes called LEDs ) next to each of t he 20 line buttons show the status of t he lin e[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-17 Progr amming fro m the Co nsol e 6 ■ The middle column, “Additional Information,” contains explanatory information if necessary. The Syste m Programmin g menu in Ste p 4 is described in ‘‘ Sy stem Pr[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-18 Progr ammi n g from a PC with SPM 6 Table 6–5. Exiti ng Syst em Programmin g Pr ogrammi ng f rom a PC w i th S PM 6 The System Programmin g and Main tenance (SPM) software package of fers an alternative meth[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-19 Progr ammi n g from a PC with SPM 6 Types of PC Connectio ns 6 There a re three ways to con nect th e PC t o the con trol unit: ■ Direct Local Connecti on. For a di rect local connection, y ou must connec t [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-20 Progr ammi n g from a PC with SPM 6 Console/Display Instructions Additional Information If the PC does not have a h ar d disk, insert th e SPM diske tte into Drive A. Ty pe a: and press . A:> app ears on th[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-21 Progr ammi n g from a PC with SPM 6 With a Local or Rem ot e Modem Connection 6 The method y ou use to access SPM by modem depends on whether you are programm ing on site (locally) or f rom a remote location. [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-22 Progr ammi n g from a PC with SPM 6 To access SPM through a local or remote modem connection , follow the steps below. For more information about the procedure format, see ‘‘ Using t he Program ming Proced[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-23 Centr alized Tel ephon e Pr ogr amming 6 NOTE: The fu ncti on keys show n on ei ther side of the display are included h ere for q uick reference. On the P C s creen, th ese do not look like ac tual keys. Perfo[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-24 Centr alized Tel ephon e Pr ogr amming 6 Console/Display Instructions Additional In formati o n PC Go to the second scree n of the System Progra mm ing menu . Sel e ct C en tr a li z e d P r ogr ammi ng . Sel [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-25 Centr alized Tel ephon e Pr ogr amming 6 next sec tion. For d etailed information a bout the List F eature option , see Chapter 5 in Sys tem Program ming. Guidelines for Progr am ming Extensi o ns 6 Review the[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-26 Centr alized Tel ephon e Pr ogr amming 6 NOTES : If you are programm ing buttons at an e xtension with an MLX-16DP, MLX- 5D, or MLX-5 telephone, keep the following in mind: ■ The syst e m recognizes t h e ML[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-27 Centr alized Tel ephon e Pr ogr amming 6 Console/Display Instructions Additional In formati o n PC Spec ify the extension you want to progra m . Console/Display Instructions Additional In formati o n PC Save y[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-28 Centr alized Tel ephon e Pr ogr amming 6 Console/Display Instructions Additional In formati o n PC Program the featur e(s). When the line button is programmed, the system automat icall y returns to t he displ [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-29 Centr alized Tel ephon e Pr ogr amming 6 Table 6–6. Features That Can Be Copied : All Telephone s Featur e Analog and MLX Tel eph o nes Anal og Tel eph o nes Onl y MLX Tele p hones On ly Account Code Ent ry [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-30 Centr alized Tel ephon e Pr ogr amming 6 Table 6–7 shows the operator features that can be copied for operator c onsol es . QC C features canno t be copied. Table 6–7. Features That Can Be Copied: Direc t-[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-31 Centr alized Tel ephon e Pr ogr amming 6 Console/Display Instructions Additional In formati o n PC Sel ect C opy E xtens ion. Spec ify the number of the extensio n from wh i ch you want to co py progra mming f[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-32 Centr alized Tel ephon e Pr ogr amming 6 Console/Display Instructions Additional In formati o n PC Either con tinue to copy line assign ments an d programm e d features from the copy exten sion shown to anothe[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-33 Usin g Reports 6 Using Reports 6 The syst e m generates a vari e ty of report s that can help you wi t h your sys tem manage ment tasks: ■ The S tation Message Detail Rec ording ( SMDR) feature provides info[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-34 Usin g Reports 6 ■ All — Each report — All report options ■ System Set Up (System Information Report ) ■ System Dial Plan — Pools — Telepho ne Paging Zone s — Direct G roup Calling — Lines/T [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-35 Usin g Reports 6 ■ Allow ed Lists Assigned to Extensio ns ■ Disallowed Lists ■ Disallowed Lists Assigned to Extensions ■ Automa tic Route Selection ■ Tables ■ Extension Directory ■ System D irect[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-36 Usin g Reports 6 NOTES : 1. If you select the Al l op ti o n, th e re p or ts tak e se ve ra l m in ute s to pr in t. You may want to schedule use of the printer duri ng off-peak hours. 2. If you select a r e [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-37 Sett ing Syst em Date and/or Ti me 6 NOTE: The E x tensio n Information report incorrectly lists MLX- 16DP telephones as MLX- 28D telephones. In releases prior to 5.0, MLX-5D and MLX-5 teleph ones are listed a[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-38 Ba cki ng Up the System 6 Programming Ins tructions 6 Backing Up the S ystem 6 Use t his proce du re to make a c opy of your cust omized system data. You sho uld create a backup after each system upgrade, serv[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-39 Addi ng an Ex tension 6 Open the Sy stem Program m ing menu from the console or a PC with SPM. Program the c hange(s), following the instructions for “Backup” in the “Memory Card” section of Sy st em P[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-40 Addi ng an Ex tension 6 Task Li s t: A ddi ng an Ext ension 6 Obta in Form 2a, Syste m Numberi ng : Ex tension Jacks. Al so obta i n any other relevan t forms, including gro up-assigned feature form s (for exa[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-41 Mo vi ng an E xt e ns i on 6 NOT E: This task requires an idle c ondition: Extension Forced Idle. Also, you may c hoose t o use t he Copy Extension procedure described in ‘‘ Copy ing Fea ture and SA/ICOM B[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-42 Remo ving an Ex tension 6 ■ Follow the procedure in this secti o n. If the extension is not wire d or is w ired but not c on nec ted to the system, or if you are not sure, you must cal l Lucent Technologi es[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-43 Remo ving an Ex tension 6 Planning Guidelines 6 When you remove an extensio n, you need to remove it from any groups and lists to wh ich it is a ssigned, for e xample, A llowed Lists, call ing restrictions, Co[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-44 Remo ving an Ex tension 6 If the te lephone requ ires a dedicated voice or vo ice pair of extension jacks to provide the Voice Announc e to Busy feature, or to provide voice and data f eature s, remove t hem f[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6- 45 Assi gning a HotLine Extens i on 6 As s ig nin g a Ho tLin e Ext ens i on 6 Avai lable i n Rele ase 5.0 and l ater systems for H ybrid /PBX, Key, and Behind Switch syst ems, the HotLine feat u re allows a sys[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-46 Ch angi ng Calling Rest ri ct ions 6 Task List: Assigning a HotLine Extension 6 Assembl e any required system planning forms, for ex ample, Sys t em Form 4f, Tip/Ring Equipment . Open the Sy stem Program m ing[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-47 Ch angi ng Calling Rest ri ct ions 6 In Re leas e 3 .1 and later s yst e m s, ch e c ki ng for c a llin g rest r ic ti on s is res et af ter entered star codes pass those restrictions (in some areas, star code[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-48 Ch angi ng Trunk-to- Trunk Transf er Status 6 Program the c hange(s), following the instructions for “Call Restri ctions” in the “Optional Telepho ne Features” section of System Programm ing , Chapter [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-49 Ch angi ng Trunk-to- Trunk Transf er Status 6 Task List: Changing Trunk-to-T runk Transfer S tatus 6 Obtain t he following f orms, as appropriate: — Form 4b, Anal og Mul t iline Telephone — Form 4d, MLX Te[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-50 Ch angi ng Coverage Delay Opt ions 6 Ch an gin g Cov e r a ge D e lay Optio ns 6 Prior to Release 4.1, system ma nagers used syst em program ming to specify systemwide coverage delays. I n Relea se 4.1 and lat[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-51 Ch angi ng Coverage Delay Opt ions 6 Table 6–8. Ring Delays Affecting Co verage Timer Factor y Se ttin g R an ge Des crip tio n Cover age Delay Int erv al* 3 ri ngs 1–9 ring s Relea se 4.0 an d p rior syst[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-52 Ch angi ng Coverage Delay Opt ions 6 A sen der can also be part of a Coverag e group wh ose calls are covered by individual s , operators , or a calling group (an o ption is of ten used to p r ovide vo ice mes[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-53 Ch angi ng Coverage Delay Opt ions 6 Table 6–9. Group Cover age Call Deliver y Rules (Re lease 4 . 1 an d Lat er Sy s tems) GCD = Gro up Coverage Ring Delay PRD = P rim ary C ov er R ing D ela y Receiver T y[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-54 Ch angi ng Coverage Delay Opt ions 6 Planning Guidelines 6 When y ou pl an cover dela ys, consider whe ther t he sender i s part of a coverage group or not. If the s end er is covered by only i ndividu als, de[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-55 Ch angi ng Coverage Delay Opt ions 6 Program the chan ge(s), following the in structions for “Coverage Delays” in the “Telephones ” section of System Prog ramming , Chapter 3 , or the summa ry programm[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-56 Addi ng/Removi ng a Li ne 6 Addi ng/ R em ovin g a Line 6 Use t his proce du re to add a line to or remove a l ine fr o m t h e syst e m. Planning Guidelines 6 If you are adding a new line and need to o rder a[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-57 Addi ng a DLC Operato r Posi tion 6 Addi ng a DLC Opera tor P osit ion 6 Use this procedu re to a dd a DLC operator position to ei ther an MLX or an a nalog mult iline ex tension modul e. To ad d a QCC ope rat[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-58 Addi ng a DLC Operato r Posi tion 6 The p rocedure to add an operat or position i nvolves several tasks that requi re decisions , for example, assigning featu res like calling restrictions, Coverage, calling g[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-59 Addi ng a DLC Operato r Posi tion 6 Assign the jack, f ollowing the i nstructions for “DLC Operator P ositions” in the “Sys tem Operator P ositions” section of Syste m Program ming , Chapter 3, o r the[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-60 Addi ng a QCC O pera t or Po sition 6 Assign other buttons, for example, Night Service, Send/Rem ove Message, Camp-On , headset, Auto Dia l, Forward, Pickup, or G roup Pickup, fo ll owing instructions in Chapt[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-61 Addi ng a QCC O pera t or Po sition 6 Table 6–11 . Maximu m Number of Operator Positions QC C button assignm ents are automatic and factory -set. In Release 4.0 and later syste m s, t h e C a ll 5 button i s[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-62 Addi ng a QCC O pera t or Po sition 6 If necessary, read “Queued Call Console” in the Feat ure Reference for detailed informat ion abou t QCC consoles. Check Form 2 a for available o perator-position j ack[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6- 63 Addi ng Operat or Fe atures 6 Addi ng O perat or Fea tur e s 6 Use this procedure t o add t h e f ollowing operat or features (available in Hybrid/PBX mode only): ■ For DLC and QCC: Operator Hold Timer ■ [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6- 64 Addi ng Operat or Fe atures 6 Task Li s t: A ddi ng Operat o r Fea t ures 6 Obtai n Form 6a, Opt ional Operato r Features. If necessary, read “Direct-Line Console” or “Qu eued Call Console” in the Fea[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-65 Co nnect ing Auxili ar y Equipment 6 Conn ecting A uxiliar y Eq uipment 6 Use the information in this s ection to do the following: ■ Identify the line/trunk or extension jacks used for auxiliary equipm ent [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-66 Co nnect ing Auxili ar y Equipment 6 Valid Entries Line/trunk n umbers For Lo udspe aker Pag in g If you use equipm ent that rebroadc asts music or o ther copyright ed materials, you may be requ ired to obt ai[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-67 Co nnect ing Auxili ar y Equipment 6 Fo r Vo ic e M e ss ag in g S y ste m an d A u to mat e d At te nd a nt The n umber of rings cann ot be programme d for individual voice m essagi ng systems; t h e single s[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-68 Ch angi ng Calling Grou p Assi gnments 6 For a voice messaging syst em and auto attenda nt: For t he other auxiliary eq uipment n oted abo v e: Cha nging Call ing Grou p Ass ign ments 6 Us e thi s pr oced ure [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6- 69 Revi sing All owed Li sts 6 NOTE: To ass ign an ext ension to a new calling group , you m ust remove it from its old grou p before programming the ne w assignmen t . Valid Entries Extension n umbers Task Li s[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6- 70 Revi sing All owed Li sts 6 Planning Guidelines 6 Revising A llowed Lists may affe c t other features, includi ng Auto Dial, Automatic Route Selection (ARS), calling restrictions, Conference, Di rectories, Fo[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6- 71 Assi gning Al lowed Lists to Extens ions 6 8 lists for ea ch telephone NOTE: If you program 0 as the first digit of a list ent r y, any toll restriction assigne d to the extension is removed for calls that ca[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6- 72 Revi sing Disa llowed Lists 6 Valid Entries 0 to 7 Task List: Assig ni ng All owed Lists to Telepho nes 6 Obtain Form 6e, Allowed Lists and, as appropriate, the form(s) for individual telephones: Forms 4b, 4d[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6- 73 Revi sing Disa llowed Lists 6 routing ca lls. Star codes are pro vided by t he central office (CO) to a llow the us e of special features (for ex am pl e, in many areas *70 turns off a call-waiting feature pr[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6- 74 Revi sing Disa llowed Lists 6 Valid Entries 11 digits for each number (+ wildcard P a use character, entered by pressing the Hold butt on) Asterisk (* ) or star or 11 (Release 3.1 and later s y st ems only) a[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6- 75 Assi gning Di sallowed List s to Extens ions 6 Task List: Changing Disall owed Lists 6 Obtain F orm 6f, Disallowed List s and , as ap propriate, the f orm(s) for individual telephones: Forms 4b, 4d, 4e, 4f, 5[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-76 Ch angi ng Group Covera ge Assignment s 6 Task List: Assigning Disallowed Lists to Extens ions 6 Obtain F orm 6f, Disallowed List s and , as ap propriate, the f orm(s) for individual telephones: Forms 4b, 4d, [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-77 Ch angi ng Group Covera ge Assignment s 6 Planning Guidelines 6 Changing Group Coverage as signmen t s can af fect ot her features, including Acc ount Code Entry , Auto Answer All, A u to Answe r Inte rcom, Au[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-78 Revi sing Night Serv ic e wit h Group Assignmen t 6 Task List: Changing Group Coverage Assignments 6 Obtain F orm 7c, Group Coverage. If necessary, read “Coverage” in t he Feature Reference for detailed in[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-79 Revi sing Night Serv ic e wit h Group Assignmen t 6 to b e assigned t o the Ni ght Service g roup operator’s extension , nor are al l lines assigne d to an operator pos ition au tomatically as signed t o tha[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-80 Revi sing Night Serv ic e wit h Cover age Control 6 Programming Ins tructions 6 Rev isin g N igh t Se r vic e w ith Co verage C ont rol 6 In Release 4.1 and later systems, system manage rs can coordinate the s[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-81 Revi sing Night Serv ic e wit h Cover age Control 6 ■ When Night Service is turned off and normal operation is r e sumed, all Coverage VMS Off buttons are activated. Calls follow normal coverage patterns f o[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-82 Ch angi ng Extension Di rectory Label s 6 Programming Ins tructions 6 Cha ngi ng Ext ensi on D i rect ory Lab els 6 Use this procedu re for eithe r of the following p urposes: ■ To change the alphanum eric s[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-83 Ch angi ng Trunk Labels 6 Task Li s t: Chang ing Extensio n Directory La bels 6 Obta in Form 2a, Syste m Numberi ng : Ex tension Jacks. If necessary, read “Labeling” in t he Feature Reference for detailed [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-84 Ch angi ng Posted Messag e Label s 6 Labels can contain capit al letters, numb ers, and eight types of characters: ampersands (&), d ashes (-), spaces , periods (. ), commas (,), apostrophes (‘), stars ([...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-85 Ch angi ng Posted Messag e Label s 6 Planning Guidelines 6 Mess ages 2 through 20 can be changed thro ugh program ming. Mes sage 1, DO NOT DISTURB, can not be c hanged. Valid Entries 1 to 20 Each posted m essa[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-86 Ch angi ng Calling Grou p Label s 6 Cha nging Call ing Grou p La bels 6 Use this procedure t o change alphan umeric system labels for di splay tel ephone users to identify c alling groups . To p rogram on t he[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6- 87 Changi ng Syst em Direct ory La bels 6 Programming Ins tructions 6 Cha ngi ng Sy stem D irect ory Label s 6 Use this procedu re to cha nge System Speed Dial numbers f o r all syst em users. You can also use t[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-88 Add in g a C T I Li nk 6 Program the c hange(s), following the instructions for “System Speed Dial Directory” in the “ L abeling” section of Sys tem Programm ing , Chapter 3, or the summary prog rammin[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-89 Add in g a C T I Li nk 6 ■ The CT I link can be programmed be fore the C TI link hardware i s plugged into a port on a 008 MLX or a 4 08 MLX mod ule. The port you select for the CTI link should be planned wi[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-90 Add in g a C T I Li nk 6 Busying-Out and Restori ng the MLX Mo dule 6 In o r der to a dd or rem ove a CT I link, you must use ma intenance procedures, normally reserved for Lucent Technologies techni cians, to[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-91 Add in g a C T I Li nk 6 To busy-out and then restore the MLX module, follow the steps below: 1. Use one of t he following procedures. Note that you se lect the M ainte na nce option from t he Main m enu, not [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-92 Remo vi ng a CTI Lin k 6 Follow t he procedure i n the preceding topic, ‘‘ Bus ying-Ou t and Restoring the MLX Mo dule ’’ , to restore s ervice on the m odule wh ere the CTI l ink is located. When y ou[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-93 Remo vi ng a CTI Lin k 6 When y ou have finished, fi le Form 2a with the rest of the planning f orms. To rem ove the server-related hardware associated wi th the l ink, contact your Lucent T echnologies rep re[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-94 Remo vi ng a CTI Lin k 6[...]

Lear ning Mor e Page 7-1 Guides 7 MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 7 0 Learning More This chapter provi des descriptions of t h e system manuals and a q uick information-finder to help you locate what you need in the s y st em reference guides. When you do not kno w where [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7-2 Guides 7 Ordering and Availabi lity 7 For inform ation about ordering any of t he printed m aterials, see “ Related Document s ” on page xxx in “About This Book,” at the beginning of this book. System Refere[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7-3 Guides 7 Table 7–1. System Ref erence Guid es Overview Common Elements 7 The system reference guides include the fo llowing informational and organizati onal aids: ■ Ab out T his Book . An introduc tion that inc[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7-4 Guides 7 ■ Ma in Tab le of Con tent s. A list of t he c hapters and t heir primary t opics, a list of f i gures, and a list of tables . (Use the t ab s to get t o chapters quickly.) ■ Glos sary. An alphabetical [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7-5 Guides 7 ■ System Renum bering (a program ming proce dure for changing extension and/or line numbers) ■ Touch-Tone or Rotary Signaling (information about supporting the two types of t elephone signal ing on the [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7-6 Guides 7 ■ Considerations and Cons traints. An exp lanation of ex ceptions and unusu al conditions pertaining to the feature. This section can help you troublesho ot a problem with the feature. ■ Mod e Differenc[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7-7 Guides 7 products. Th is section is helpful both to people who have used early releases of the system as well as t o t hose who are accustomed to other communicati ons systems. ■ The “Index of F eatures by A cti[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7-8 Guides 7 ■ Prog ramm ing Pro ced ures (Chapt er 4). P r ovides each system programm ing procedure not c overed in Chapter 3. The procedures ap pear in the same order as they do i n the menus thems elves. Use this [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7-9 Guides 7 ■ In Chapt er 1, a quick reference to th e syste m programm ing men us, presented in the order in which they appear in the system, and annotated so that you can find out what t h ey do. ■ In Appendi x B[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7-10 Guides 7 The following is a list of al l the user and operator guides for the system: ■ MLX-5D, MLX -10D, MLX-10DP, MLX-16DP, MLX-20L , and MLX-28D Display T elephones User’s Guide (comes with MLX d isplay tele[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7-11 Guides 7 ■ A sect ion containin g step-by-step instructions for m essaging feat ures ■ A general d escription showing the standard s t eps for using a feature and a list of f e atures with their f eature code s[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7- 12 Syst em Guides Info r matio n Finder 7 Data/Video Refe rence describ es data communi c ations in general, t he different types of data and vide o workstations , and t he feat ures used in da t a commu nications. I[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7- 13 Syst em Guides Info r matio n Finder 7 Table 7–2. Inf ormat ion F i nder: Featur es To learn about. . . Check this guide. . . Bas ics How a feature works, i nclud ing how it works in diffe r e nt m odes and on d[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7- 14 Syst em Guides Info r matio n Finder 7 Table 7–2. Continued To learn about. . . Check this guide. . . Planning a nd Progra mming Fe atures Featu r e factory settings Feature Reference . See entry for f eature. H[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7- 15 Syst em Guides Info r matio n Finder 7 Table 7–2. Continued To learn about. . . Check this guide. . . Main tenance and Troubleshoo ting (continue d) Changing Recall timer when the s witchhook, Recall, or F lash [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7- 16 Syst em Guides Info r matio n Finder 7 Table 7–3. Inf ormat ion F i nder: Programmin g To learn about. . . Check this guide. . . Sys te mw i d e B asi c s Changing the system’s mode of operation Consult your L[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7- 17 Syst em Guides Info r matio n Finder 7 Table 7–3. Continued To learn about. . . Check this guide. . . Extens ion Features and Button s (continued) Which system planning f orms to change when you modify or add f [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7- 18 Syst em Guides Info r matio n Finder 7 Table 7–3. Continued To learn about. . . Check this guide. . . Group Features and Butto ns (continued) Changing the delay b efore a call c oming to a mem ber of a c overage[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7- 19 Syst em Guides Info r matio n Finder 7 Table 7–3. Continued To learn about. . . Check this guide. . . Oper ators (continue d) Allowing QCC operators to make voice-ann ounced c alls System Programm ing , Chapter [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7- 20 Syst em Guides Info r matio n Finder 7 For more information about training, contact your Lucent Technol ogies representat ive. Table 7–3. Continued To learn about. . . Check this guide. . . Lines and Trunks Addi[...]

Troub leshoot i ng the System Page 8-1 8 MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 8 0 Troubleshooting the System This chapt er provides procedures for solvin g the mos t common problems that you may encount e r with the syst e m. You may be able to res olve a pro b lem quick ly an[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-2 All Phones Are Dead ( No Dial Tone or Ligh t s) 8 NOTES : 1. If power t o the system is cut off , the system ret ains its program mi n g for 4 to 5 days a fter it st ops receiving powe r. Then all of t[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-3 Some Phones Ar e Dead (No Dial Tone or Li ghts) 8 Some Phon es Ar e Dead (No Dial Ton e or Li ghts ) 8 Poss i ble Cause 1 : T he telephones are n ot receiving power. What to do: Check that ea ch t elep[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-4 Some Phones Ar e Dead (No Dial Tone or Li ghts) 8 WARNING: ! If you mus t check something on the control uni t , proceed wit h c a ution. Avoid standi ng on a box or chair t o reach the unit if it is i[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-5 Dif ficulty Maki ng Outsi de Calls 8 WARNING: ! If you mus t check something on the control uni t , proceed wit h c a ution. Avoid standi ng on a box or chair t o reach the unit if it is inst alled out[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-6 Dif ficulty Maki ng Outsi de Calls 8 Poss i ble Cause 2 : If the system (Hy b rid/ PBX mod e ) use s pool dial-o ut codes, the extension m ay be res tricted from dialing the pool dial-out code. What to[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-7 Dif ficulty Maki ng Outsi de Calls 8 Poss i ble Cause 5 : Night Service with Outward Restriction is acti v ated. What to do: Check to see whe ther Night Serv ice with Outward Restriction is activated b[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-8 Phone Does Not Ring 8 ■ If th e light is off, chan ge the console bac k to the normal operator position by pressing the Fe ature button a nd d iali ng 32 , then touching the Drop button. Go to Possib[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-9 Phone Does Not Ring 8 ■ At an MLX or analog multiline telephone with a p rogrammed Fo rward button, de activate the feature and tu r n the light of f by pres sing the button (if the green light is on[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-10 Phone Does Not Ring 8 Poss i ble Cause 5 : The telephone ma y be defective . What to do: Test the telephone by replacing it with a similar telephon e that you know is working properly. ■ If the repl[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-11 DLC Cons ole No t Rin g ing for I ncoming Calls 8 DL C Co nsole Not Ri ng ing fo r Inc omi ng C all s 8 Poss i ble Cause 1 : The Do Not Dis t urb feature is turned o n. What to do: Check the green lig[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-12 QCC Conso le Not Ri nging for I n com i ng Calls 8 QCC Co nsole N ot Ringin g for Inc om ing C al ls 8 Poss i ble Cause 1 : The li nes are no t as s igned to the QCC queue . What to do: Use system pro[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-13 Sing le-Line Phones Ring Back aft er Completed Call 8 ■ If the gree n light is on at all Q CCs in the system , then Ni ght Service is turned on. Pres s the button to de activate the feature a nd to [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-14 Cannot Trans f er Ca l l af ter Answ er on an Outside L i ne 8 What to do: Instruct the user to always replace the handset carefully for at least one t o two seconds b etween cal ls. If the problem is[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-15 Night Servic e Not W orking 8 ■ If the replacement teleph one cannot transfer a call, there may be a problem with the syst em wiring or the control unit. Call the Lucent Technologies Helpline at 1 8[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-16 Night Servic e Not W orking 8 Poss i ble Cause 3 : T he Night S ervice button may be programm ed incorrectly at one or more DLCs. What to do: Use centralized telephone program mi ng to check that the [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-17 Cal ls Not G o in g to Vo ic e M a il 8 Cal ls No t Go in g to Vo ic e Mai l 8 For call s to go to voi ce mail , the ext ension m ust be part of a coverage group, the coverage group m ust have a recei[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-18 Cal ls Not G o in g to Vo ic e M a il 8 What to do: Check the Night Service button lights at ea ch operator console to see whether Night Service is off (but t ons are not lit) . Use system programming[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-19 Ca ller s Gettin g Inco r rect Respons e fro m Voice Mail 8 ■ If the power li ght is on and voice mail w orks for other extensions, call the Lucen t Technologies Help line at 1 800 628-28 88 (consul[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-20 Call s Not Going to Coverage 8 Cal ls No t Go in g to C ov er a ge 8 Poss i ble Cause 1 : An Individual Coverage receiver may not be a ssigned . What to do: At the extension that is t o receive calls,[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-21 T rouble Hearing Called Par ty 8 Trou ble Hear ing Called P arty 8 Poss i ble Cause 1: If a spea k erphone is be ing used, there ma y be environm ental factors that affect the performance of the spea [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8- 22 Re minde r Messages Recei ved with t he Wrong Tim e 8 What to do: Use centralized telephone program ming to check the programming for the phone’s buttons. ■ If the programming is incorrect, r e p[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-23 Recal l/Switc hhook Does Not Work 8 Re c a ll /Swi t chhoo k D oe s No t Work 8 When t his problem occ urs, pressing the Recall but ton or swi tchhook disconne cts the call or f ails to return d ial t[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-24 Ca lli ng Group Member s Not Rece iving Call s 8 ■ If the problem is resolved on the replacement telepho ne, then replace it with the original telephone and check agai n. If the problem persists on [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-25 Call s Not Receiv in g Scree n Pop 8 Poss i ble Cause 3 : T he telephone may be def ective. What to do: Test the telephone by replacin g it with a similar te lephone that y ou know is working properly[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-26 Call i ng G r oup Over f low Calls Not Receivi ng Screen Pop 8 What to do: Check the system planning f orm for the DLC that transferred the ca ll or co nsult the DLC operator. Then do one of the f oll[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-27 Seconda ry Anno uncements Not Playi n g as Program m ed 8 ■ Consult the Pass ageWay T elephony S ervices N etwork Ma nager’s Guide for trouble shooting information . ■ If y ou cannot solve th e [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-28 Seconda ry Anno uncements Not Playi n g as Program m ed 8 Table 8–1. Checking th e Effectiv en ess of Delay Announc e ments When the numbe r of calls waiting for a secondary announ cement multiplied[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-29 Other o r Unre solved Proble ms 8 ■ If neither of t he above c onditions apply, go to Poss ible Ca use 3. Poss i ble Cause 3 : The secon dary announcem ent is set to repe at and too m any callers ar[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-30 Other o r Unre solved Proble ms 8[...]

Custo m e r Support Inf ormat ion Page A- 1 Su ppor t Telephone Nu mb er A MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 A 0 Custo mer Suppo rt I n form ation Suppo rt Tel eph one Nu mber 1 In th e USA only , Lucent Technol ogies prov ides a toll-tree customer Helpline (1 800 628-2888 [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A- 2 Ca nadi an Departmen t of Communi cations (DO C) Int erference Informat ion A Ca na di a n De partme nt o f Com munic a t ions (D OC) Inte rf erence Inform at i on 1 This digital apparatus does no[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A- 3 Inst allati on and Oper atio nal Procedures A The REN (Ringer Equivalence Numbe r) for all three s ystem s is 1. 5A. — The facility interface code (FIC) an d service order c ode (SOC): For tie l[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A- 4 Inst allati on and Oper atio nal Procedures A event repairs a r e nee ded on this equi pment, con tact your aut horized Lucen t Techno logies dealer or, in th e USA only , contac t the National Se[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A- 5 DOC Not if i cation and Repai r I nf or m a ti on A should check the lists of allowed and disallo wed dial codes and mod ify them as needed. Equal Access C odes. This equipment is capable of provi[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A- 6 Re nsei gnements su r l a not i ficati on du mini stère des Commun ications du Canada A Re nsei gnem e nts sur la no tific atio n du ministèr e des Communicati ons du Ca nada et l a rép arati o[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A- 7 Re nsei gnements su r l a not i ficati on du mini stère des Commun ications du Canada A que la somme des indices de charge de l’ensembl e des dispositifs ne dépass e pas 100. No d’h omo loga[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A- 8 Se cur ity of Your Syst em : Pr eventing Toll Fraud A Secu rity o f You r System: Pre ven ti ng Tol l Fr au d 1 As a customer of a new telephon e syst em, you should be aware t hat there is an inc[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A- 9 T ol l Fr aud P revention A To minimi ze the risk of unauthorized access to your communicat ion s system: ■ Use an unpublished Rem ote Access num ber. ■ Assign acce ss codes random ly to users[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A-10 T ol l Fr aud P revention A Physical Security, Social Engineering, and General Security Measures 1 Criminals c alled hac k er s may attempt to gain unauthorized access to your communicat ions syst[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A-11 T ol l Fr aud P revention A ■ Custom ers should also take a dvantage of Lucent Techn ologies monito r ing service s and device s, such as the NetPROTECT SM f am ily o f fraud-detec t ion service[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A-12 T ol l Fr aud P revention A restricting extensions: the FRL for an extension merely need s to be changed from the default of 3. Each extension should be assigned the approp riate FRL to m at ch it[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A-13 T ol l Fr aud P revention A ■ Poole d facility (line/trunk) acc ess codes are t ranslated t o a menu prompt to allow Remote Access. If a hacker finds t h is prompt, the h acker has immediate acc[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A-14 T ol l Fr aud P revention A be taken if t h e RCF feature is act ive for MERLIN LEGE ND Comm unicat ions System extensions whet her or not it i s acce ssed by an Automa ted Attenda nt menu. Secu r[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A-15 Ot her Se cur ity Hin ts A Othe r Se cu rity H ints 1 Make sure that the Automat ed Attendant Selec tor Codes do not permit outside line sel ection. Following are a number o f measures and gu idel[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A-16 Ot her Se cur ity Hin ts A Educating Oper ators 1 Operato rs or attendants need to be especially aware of how to recognize and react to potential hacker activity. To defend against toll fraud, ope[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A-17 Ot her Se cur ity Hin ts A ■ Establish well-controlled procedures for res ett ing passw ords. ■ Limit the number of invalid attempt s to access a voice mailbox to five or less. ■ Monitor acc[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A-18 Ot her Se cur ity Hin ts A Choosing Passwords 1 Passw ords shou ld be the maximum leng th allowed by the system. Passw ords shou ld be h ard to guess an d should not contain: ■ All the same numb[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A-19 L i mite d Warranty and Li mitati on of Liabi l ity A Limit ed Wa rranty and Lim itati on o f Liab ility 1 Lucent Techno logies warrants to y ou , the customer, that your MERLIN LEGEND Comm unicat[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A- 20 Re m o te Admi nistrat io n an d Mai ntenance A Lim ita t ion of Li abi lity 1 Except as provided belo w, t h e liability of Lucent Tech nologies and its affiliates and suppliers f or any claims,[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A- 21 Re m o te Admi nistrat io n an d Mai ntenance A ■ The System Administration and Mai nt enance capabi lity of a Hybrid/PBX or Key system is p rotecte d by a password. — Chan ge the default pas[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A- 22 Re m o te Admi nistrat io n an d Mai ntenance A[...]

About Telec ommunicati ons Page B- 1 T el ephone Extens i on Equ ipment B MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 B 0 About Telecommunications Many of the terms and concepts involved in telephone com mu nications have been in use since Alexander Graha m B ell made the first phone[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About Telec ommunicati ons Page B- 2 T el ephone Extens i on Equ ipment B digital d ata terminals (for ex ample, persona l comput ers) or adv anced videoco nferencing equipm ent . As sophistica ted as the equipm ent has becom e, many o f th[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About Telec ommunicati ons Page B- 3 T r ansmiss ion F acilit i es B Although t here are still som e rotary-dial telepho nes in use today, mos t modern telepho nes have touch-t one dialing that involves the creation of unique ton es produce[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About Telec ommunicati ons Page B- 4 T r ansmiss ion F acilit i es B users, and Cannot be used across g r eat distanc es or ocean s. This problem was solved by the launching in 1962 of a “t ower” v ery high in t he s ky: Tel st ar I , t[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About Telec ommunicati ons Page B- 5 Swit ching Equipm ent B Swi tchi ng Equi pmen t 2 The p rimary fun ction of swi tching eq uipment i s to i nt erconnect the transmi ssion facilit ies at various k ey locatio ns and route the teleph one s[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About Telec ommunicati ons Page B- 6 Swit ching Equipm ent B of circuits at a switchboard by using cords that had plugs at each end. Each of t he plugs had a tip and a ring which c ompleted the electrical circuit over whi c h the signals tr[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About Telec ommunicati ons Page B- 7 Swit ching Equipm ent B ■ Party-L ine Serv ice. Several telephones were con nected to one line so a number of people could communi c ate in the same c onvers ation. But there was no way to reach a tele[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About Telec ommunicati ons Page B- 8 Sign aling B more powerful telepho ne network applications and services. I t can operat e in PBX mode, along with two other modes t h at define how t h e syst e m works. Sig nalin g 2 Telepho ne service [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About Telec ommunicati ons Page B- 9 Sign aling B ■ Digital ■ Comm on-channel i nt eroffice The signals for alerting and supervisory functions are g enerated by the flow (or absence of flow) of the direct current between the telephone s[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About Telec ommunicati ons Page B- 10 Sign al ing B Various standardized numbers h ave also be en created for spec ial services, f or example, area code 800 for toll-free service, and 911 for em ergen cy service. A special numbering plan is[...]

Syst em Cap acities Page C- 1 C MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 C 0 System Capacities This appendix provides some information about the hardware and software capacities f o r the system. Environmen tal requirements for the control unit and power and groun ding requirem en[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Cap acities Page C- 2 C Similarly, although th e 100D modu le has only one jack, it can s e rve up to 24 endpoint s (emulated, T1 digital, or PRI facilities). Thus, you can configure the system to connect up t o 80 lines/trunks and [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Cap acities Page C- 3 C Table C–1. Cont i n ued Limit C onstraining F actor Calling Groups Number of groups Mem bers per group Groups per m ember Primary delay announcem ent s per syste m Secondary delay annou nceme nts per syste [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Cap acities Page C- 4 C Table C–1. Cont i n ued Limit C onstraining F actor Direct Inward Dial Number of blocks Number of trunks 2 80 Directorie s System D irectory Listings per Di r ectory Extension D irectory Listings per Di r e[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Cap acities Page C- 5 C Table C–1. Cont i n ued Limit C onstraining F actor System O perator Co nsoles DLCs: MLX -20L or MLX-28D BIS-22D, BIS-34, BIS-34D, or MERLIN II System Displ ay Consol e QC Cs DSSs Combination o f DLCs and Q[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Cap acities Page C- 6 C Constraini ng Facto rs 3 This section de scribes the constraining factors that limit the capacities suppl ied in Table C–1 . Call in g Group s Mem bers of groups. Queued Call Consoles (QCCs) c annot be memb[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Cap acities Page C- 7 C Delay announc em ent s per group. In Release 5.0 and lat er systems, a group can have 1 0 primary delay a nnouncement s and one sec ondary delay anno uncem ent. Coverag e Groups Senders per group . QCCs canno[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Cap acities Page C- 8 C Telepho nes (not achievab le simulta neousl y ) Traffic (hundred call seconds/hr/system) Assumes 20 percent in ternal traffic. Two-Party Con vers ations 216 t ime slo t s Ana log m u lt iline with ou t Vo ic [...]

Syst em Planni ng Form s Page D- 1 D MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 D 0 System P lannin g Forms This ap pendix contains a table that lists each system planning form. T he forms are in numerical order and organized according to planning purpose as shown in Table D–1 . I[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Planni ng Form s Page D- 2 D Table D–1. Continued Used for Planning Form No. Form Title Incoming Line/ Trunk Connec t ions 3a Incoming Trunks: Remote Access 3b Inc om ing Trunks: DS1 Conne ctivity (100D Modu le) 3c Incom ing Trun [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Planni ng Form s Page D- 3 D Table D–1. Continued Used for Planning Form No. Form Title Features for 6d Message-W aiting Receivers Systemwide Use 6e Allowed Lists 6f Disallowed Li sts 6g Ca ll Restriction Assignments and Lists 6h [...]

Remo vi ng/Reinsta ll i ng the Control Unit Cove r Page E- 1 Re movi ng the Cont rol Unit Hous ing E MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 E 0 Removing/ Reins tal ling the Contr o l Unit Cover This appendix provides inst ruction s for removing the control unit housing, and for [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Remo vi ng/Reinsta ll i ng the Control Unit Cove r Page E- 2 Inst allin g the Cont rol Unit Housing E Inst all in g th e Con tr ol Un it Hou sin g 5 Installing the con trol unit housing involves two t asks: installing the top cover and then[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Remo vi ng/Reinsta ll i ng the Control Unit Cove r Page E- 3 Inst allin g the Cont rol Unit Housing E Figure E – 2. Installing the Top Cov er T op cover Empty module[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Remo vi ng/Reinsta ll i ng the Control Unit Cove r Page E- 4 Inst allin g the Cont rol Unit Housing E Insta l lin g th e Fr on t Cov er 5 To install the front cover, see Figure E–3 and follow these st e ps: 1. Hook the top of the front co[...]

Inde x Page IN-1 MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 IN Index Nume rics 008 OPT modul e , 3-6 to 3-7 012 T/R module , 3- 6 to 3-7 016 T/R module , 2- 2 5 , 3-5 , 3- 6 to 3-7 100D module descri ption , 3-7 to 3- 9 int erfa ce , 3-3 3 146A and 147A s urge pr otectors , 3- 47 1B[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-2 typ es supported , 2- 1 4 Analog mul tiline tel ephones descri ptions , 3-2 4 headset oper ation , 3-39 tip /rin g (T/ R) a dapte r , 3-35 Analog si gnal , 2-5 Answeri ng m achi nes , 3-40 , 3-43 Appli cations choosing , 4- [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-3 Ba rrie r cod es calling re stricti ons , 4-45 de fin iti on , 4-47 remote acces s , 4-53 B-channe ls 2B Da ta featu re , 3- 41 da ta tr ans fer , 5- 33 de fin iti on , 2-14 Behind Swi t ch mode calling re stricti ons , 4-41[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-4 Centra l office (CO) , 3-8 , 4-56 , 8-14 , 8-23 Centra lized t elephone progr amm i ng descri ption , 6-23 to 6-3 3 featur es that must b e program med using , 6- 2 3 overvi ew , 6-6 programm ing exte nsions , 6-25 to 6-2 8 [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-5 sharin g lines , 4- 33 summary of fea tures , 4-38 to 4-4 0 voice messaging syst ems , 4-36 to 4- 37 Credit card ve rifica tion ter minals , 3-4 0 , 3-43 CSU (channel serv i c e unit ), see Channel servi ce unit (CSU) CTI (C[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-6 Direct -Lin e Console (DLC) adding , 6- 57 to 6-60 connecti ng to system , 3-3 3 consider ations , 3- 33 featur es , 3-32 featur es t h at can be copied from , 6- 30 overvi ew , 2-18 teleph ones , 3-16 , 3-16 to 3-17 troubl [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-7 F Fa cilit ies , 2- 15 Fa cilit ies , se e als o D ig ital fac iliti es, An alo g fa cil itie s Fa cilit y R es tric tion L ev els (FR Ls ) descri ption , 4-44 to 4-4 6 overvi ew , 4-40 Fax At tendant S ystem , 4- 5 9 Fax m [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-8 tim ekeep ing , 4-2 2 transf erring calls , 4-10 using , 4- 1 to 4-55 Federal Comm u nications Commissi on (FCC) infor mation, see Append ix A Forced Accou nt Code Entry feat ure , 4-54 Forced i dle reminder t ones , 6-13 Fo[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-9 operato r consoles , 3-2 9 to 3-30 , 3-30 to 3-32 routi ng calls , 4-54 to 4-55 unique cons ole , 2-1 8 I ICO M b utt ons automati c assignmen t , 3- 26 copying f eatures progr amm e d , 6-28 to 6-32 de fin iti on , 2-17 typ[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-10 overvi ew , 2-21 , 3-5 to 3-14 Power-Fai lure Trans f er ( PFT ) telephone suppo rt , 3-7 touch-t one recei vers ( TT Rs) , 3-6 underst anding names , 2- 21 , 3-5 Lines , 2- 15 Lines/ trunks adding or re m ovi ng , 6-56 ass[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-11 Mirage hea dpiece , 3- 39 MLX teleph ones changing l anguage of displ ay , 4-17 to 4-18 connecti ng to videoconf erencing syst ems , 3-41 to 3- 42 , 5-33 descri ptions , 3-1 4 to 3-22 dialing fe ature , 4- 49 headset oper a[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-12 assigni ng lines/t runks , 6- 7 8 to 6-80 calling re stricti ons , 4-40 , 4-44 copying oper ator progra m mi ng , 6- 32 to 6-33 coverage , 6- 80 to 6- 8 2 groups , 4- 50 to 4-51 programm ing , 6-78 to 6- 82 troubl eshooting[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-13 Posted Mess ages featu r e , 4- 19 , 5-6 , 6-84 to 6- 85 Power access ories backup an d auxi liary , 3- 45 to 3-46 de fin iti on , 2-26 protect ion , 3-46 to 3- 47 system , 3-46 teleph one , 3-46 Power outa ge , 8-2 Power s[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-14 connecti ng to system , 3-3 2 consider ations , 3- 32 featur es , 3-30 to 3- 31 , 8- 12 to 8- 1 3 overvi ew , 2-18 teleph one , 3-16 to 3-17 troubl eshooting , 8- 12 to 8- 1 3 R Recall / T imed Flash feat ures , 4-2 5 , 8-2[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-15 calling re stricti ons , 4-40 , 6-70 to 6-71 , 6-73 to 6-74 dialing paus e , 4-47 to 4- 48 StarSe t headpiece , 3- 3 9 Stati on Busy s creen , 6-1 1 Station M essage Detail Recor ding (SMDR) descri ption of report f ormat ,[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-16 descri ption , 7-1 to 7- 20 refer ence , 1-3 , 7-2 to 7- 9 , 7-1 2 to 7-20 re late d t o th is one , 1- 3 user a nd opera tor , 1-3 , 7-9 to 7- 1 2 using thi s book , 1-2 System m anagement adding Direct -Line Consol e (DLC[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-17 modes of operat ion , 2-15 to 2- 18 programm ing , 2-25 System pl anning adding ext ensions , 6-3 9 to 6-4 1 adding oper ator posit i on s , 6-57 to 6-62 adding or re m ovi ng li nes/trun ks , 6-56 calling re stricti ons , [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-18 T T1 operat ion data , 2-15 , 3- 9 module f or suppor ting , 3-7 to 3- 9 overvi ew , 2-15 , 3-9 servi ces and applicat i on s , 3-7 to 3-9 voice , 2- 15 , 3- 9 T1 Swi tched 5 6 servic e de fin iti on , 2-15 mo du le , 3- 7 [...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-19 Troubl eshooting all phone s dead , 8- 2 calle rs get t i ng incorrec t res ponse from voice mess aging system , 8-19 calling gr oup m e m b er s not rec eiving calls , 8-24 to 8-25 calls not goi ng to coverage , 8-2 0 cont[...]

MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-20 Voice Annou nce to Busy featur e , 3-6 , 4-5 3 Voice mai l, s ee Voice messaging sy stems Voice messagin g interf ace (VM I ) , 4-60 Voice messagin g syst ems after - ho urs cov er a ge , 6-80 to 6-82 defaul t Facility Rest[...]