IBM 4.3-W manuel d'utilisation

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Un bon manuel d’utilisation

Les règles imposent au revendeur l'obligation de fournir à l'acheteur, avec des marchandises, le manuel d’utilisation IBM 4.3-W. Le manque du manuel d’utilisation ou les informations incorrectes fournies au consommateur sont à la base d'une plainte pour non-conformité du dispositif avec le contrat. Conformément à la loi, l’inclusion du manuel d’utilisation sous une forme autre que le papier est autorisée, ce qui est souvent utilisé récemment, en incluant la forme graphique ou électronique du manuel IBM 4.3-W ou les vidéos d'instruction pour les utilisateurs. La condition est son caractère lisible et compréhensible.

Qu'est ce que le manuel d’utilisation?

Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation IBM 4.3-W décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

Donc, ce qui devrait contenir le manuel parfait?

Tout d'abord, le manuel d’utilisation IBM 4.3-W devrait contenir:
- informations sur les caractéristiques techniques du dispositif IBM 4.3-W
- nom du fabricant et année de fabrication IBM 4.3-W
- instructions d'utilisation, de réglage et d’entretien de l'équipement IBM 4.3-W
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

Pourquoi nous ne lisons pas les manuels d’utilisation?

Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage IBM 4.3-W ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles IBM 4.3-W et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service IBM en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées IBM 4.3-W, comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif IBM 4.3-W, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation IBM 4.3-W. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    IBM Netcool®/Proviso® 4.3-W Tivoli Document Revision R2E1 Cisco IP T elephony T echnology Pack User’ s Guide[...]

  • Page 2

    Notices This infor mation was dev eloped for products and ser vices offered in the U .S .A. IBM ® may not offer the products , ser vices , or feat ures discussed in this document in other countrie s . Consult y our local IBM representative for information about the products and ser vices currently available in your area. Any refere nce to an IBM p[...]

  • Page 3

    Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products. All statements reg arding IBM’ s future direction or intent are subject to change or wi thdrawal without notice , and represent g oals and objectiv es only . This infor mation is for planning pur poses only . T he infor mation herein is subje[...]

  • Page 4

    [...]

  • Page 5

    Netcool/Pro viso Cisco IP T elephony T echno logy Pack User’ s Guide, Version 4.3-W v Co n t e n t s Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix Orga nization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 6

    Contents vi Netcool/Pro viso Cisco IP T elephony T echno logy Pack User’ s Guide, V ersion 4.3-W Cluster Call Distribu tion Detail Char t . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Cluster Call Distribu tion Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 7

    Con te nts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W vii P erfmon MOH Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 P erfmon PSTN D et ail Char t . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 8

    Contents viii Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Pre-Requisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 SNMP Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 9

    Con te nts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W ix V o IP DeviceT ype . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Chapter 5: Defined Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 10

    Contents x Netcool/Proviso Cisco IP T elephony T echnology Pack User’ s G uide, V ersion 4.3-W CauseMisdial e dT r unkP r efix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193 CauseNet workOutOfO rder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 11

    Con te nts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W xi Cluster Numb er of Direc t V oi ceMail Calls (Nb). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229 Cluster Percentage of Co mpa ny Calls (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 12

    Contents xii Netcool/P roviso Cisco IP T elephony T echnology Pack User’ s G uide, V ersion 4.3-W ClusterEr l ang B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265 ClusterEr l ang . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 13

    Con te nts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W xiii Encr yptedRegisteredPhones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301 F orwardT oV oiceM a il . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 14

    Contents xiv Netcool/Pro viso Cisco IP T elephony T echnology P a ck User’ s Guide, Version 4.3-W Interface Pack et Loss (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337 Interface T hroughput In (k bps) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 15

    Con te nts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W xv P ercentage of Successful Calls (Nb) CME(Bulk) V OIP Cisco . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373 P ercentage of T ollBypass Calls (percent) CME(Bulk) V OIP Cisco . . . . . . . . . . . . . . . . . . . . . . . . . . 374 PSTN[...]

  • Page 16

    Contents xvi Netcool/Pro viso Cisco IP T elephony T echnolog y Pa ck U ser’ s Guide, Version 4.3-W SNMP R esponse Time (ms) (avg last hour). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409 SNMP R esponse Time (ms) (avg last hour). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 17

    Con te nts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W xvii Other T asks and Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 455 V erifyi ng Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 18

    Contents xviii Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W[...]

  • Page 19

    Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W xix Pr e f a c e This manual describes the Netcool/P roviso Cisco IP T elephony T echnology Pac k, focusing on the Cisco IP T elephony environment. Specifically , the manual describes the reports fo r displaying infor mation about the devices and technologies th[...]

  • Page 20

    Preface xx Netcool/P roviso Cisco IP T elephony T echno logy Pack User’ s G uide, V e rsion 4.3-W • Chapter 4, Element and Sub-Element Properties Describes the properties that the Cisco IP T elephony T echnolog y Pac k discov ers during the in ventor y process . • Chapter 6, Su b-Elem ent Grouping R ules Describes the sub-element collection g[...]

  • Page 21

    Preface Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W xxi • Netcool/Proviso T echnolog y P acks extend the Netcool/Proviso system with serv ice-ready re por t s for network operations , business develo pment, and customer viewing . The following figure shows the di fferent Netcool/Pro viso modules . Figure [...]

  • Page 22

    Preface xxii Netcool/Pro viso Cisco IP T elephony T ec hnolog y Pa ck U ser’ s Guide, V ersion 4.3-W[...]

  • Page 23

    Netcool/Pro viso Cisco IP T elephony T echno logy Pack User’ s Guide, Version 4.3-W 1 Chapter 1: Intr oduc tion This chapter discusses the following topics: Over view Netcool/Proviso T echnolog y Packs are indi vidually installed modules th at contain disco very , g rouping, collection, and repor ting instr uctions created by T echnolog y Pac k d[...]

  • Page 24

    Chapter 1: Introduction 2 Netcool/P roviso Cisco IP T elephony T ec hnology Pack User’ s G uide, V ersion 4.3-W T echnolog y Pac k. The g rouping r ules use the properties and values defined within in ventory for mulas or adaptor design files to filter th e sub-elements into their appropri ate collection or reporting g roups . • F or non-SNMP n[...]

  • Page 25

    Chapter 1: Introduction Netcool/Pro viso Cisco IP T elephony T echno logy Pack User’ s Guide, Version 4.3-W 3 CME Operation The C ME is designe d to work with data that is gat hered over the space of one hour . Within that hour , there are several distinct phases that char acterize the operation of the CME: • Loading Phase • Building Phase ?[...]

  • Page 26

    Chapter 1: Introduction 4 Netcool/P roviso Cisco IP T elephony T ec hnology Pack User’ s G uide, V ersion 4.3-W A T echnolog y P ack reporter set is a related g roup of repor ts that provide perfor man ce infor mation on a specific set of devices or resources that exist in a netw ork. Eac h report consists of a series of queries that retriev e re[...]

  • Page 27

    Chapter 1: Introduction Netcool/Pro viso Cisco IP T elephony T echno logy Pack User’ s Guide, Version 4.3-W 5 NO TES[...]

  • Page 28

    Chapter 1: Introduction 6 Netcool/P roviso Cisco IP T elephony T ec hnology Pack User’ s G uide, V ersion 4.3-W[...]

  • Page 29

    Netcool/Pro viso Cisco IP T elephony T echno logy Pack User’ s Guide, Version 4.3-W 7 Chapter 2: Suppor ted Repor ts This chapter discusses the following topics: Over view The Cisco IP T elephony T echnolog y P ac k supplies a set of repor ts suitable for displaying information about the devices and activity associated with the Cisco IP T ele pho[...]

  • Page 30

    Chapter 2: Supported Repor ts 8 Netcool/P r oviso Cisco IP T elephony T echno logy P ack User’ s Guide, V ersion 4.3-W ...Infrastructure ......CallManager Server ......PSTN Gateway .........Interface .........Device .........DSP Card ......Media Devices ......Gatekeeper .........Device .........Interface ......Perfmon[...]

  • Page 31

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echno logy Pack User’ s Guide, Version 4.3-W 9 Repor ts This technolog y pack provides the f ollowing repor ts: CCM Server Quality Resour ce CCM Server Quality Resource Detail Chart CCM Sql Server Group CCM Sql Server Resource CCM Sql Server Resource Detail Chart CDR Call Distri[...]

  • Page 32

    Chapter 2: Supported Repor ts 10 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Gatekeeper Availability Re source Detail Chart Gatekeeper Device Quality Resource Gatekeeper Device Quality Resource Detail Chart Gatekeeper Interface Availability Resource Gatekeeper Interface Availa bility Resource Detail Chart [...]

  • Page 33

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 11 PSTN Gateway E1/T1Availability Resource Top 10 CDR Call Completion Top 10 CDR Call Duration Top 10 CDR K-Factor Top 10 CDR Number of Calls Top 10 CDR Number of Errors Top 10 Cluster Call Completion Top 10 Cluster Number of Calls [...]

  • Page 34

    Chapter 2: Supported Repor ts 12 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W C C M Ser ver Quality Resource Detail Char t Description Detail chart showing CallManager cluster and ser ver quality . Repor ter Set CallManager Ser ver T ables and Char ts Charts: Resource Time Series Chart (4 of 8 implemented) [...]

  • Page 35

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 13 CC M S e r ve r Q u a l i t y R e s o u r c e Description Re source summary chart showing CallMa nager cluster a nd se r ver qual i ty . Repor ter Set CallManager Ser ver T ables and Char ts Tables: Resource Summary Table (1 of 1[...]

  • Page 36

    Chapter 2: Supported Repor ts 14 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W C CM Sql Ser ve r Gr oup Description Group summar y chart showing Ca llManager SQL server usage . Repor ter Set CallManager Ser ver T ables and Char ts Tables: Group Summary Table (1 of 2 implemented ) Charts: Resource Distributio[...]

  • Page 37

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 15 C CM Sql Ser ver Res ourc e Deta il Chart Description Detail chart showing CallManager SQL ser ver usage. Repor ter Set CallManager Ser ver T ables and Char ts Charts: Resource Time Series Chart (6 of 8 implemented) Metric Ratio [...]

  • Page 38

    Chapter 2: Supported Repor ts 16 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W C CM Sql Ser ve r Res our ce Description Re source summar y char t showing CallManager SQL ser ver usage. Repor ter Set CallManager Ser ver T ables and Char ts Tables: Resource Summary Table (1 of 1 implemented ) Charts: Resource [...]

  • Page 39

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 17 CDR Call Distribution Detail Char t Description Detail chart showing the specific sub-element call dist ribution based on infor mation collected through CD Rs and CMRs . Repor ter Set Extension T ables and Char ts Charts: Resourc[...]

  • Page 40

    Chapter 2: Supported Repor ts 18 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W CDR Call Distribution Group Description Group summar y chart showing the specific sub-element ca ll distribution based on info r mation coll ected through CDRs and CMRs . Repor ter Set Extension T ables and Char ts Tables: GroupSu[...]

  • Page 41

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 19 CDR Call Distribution Resource Description R esource summary chart showi ng the specif ic sub-elemen t call dist ribution based on infor mation coll ected through CDRs and CMRs . Repor ter Set Extension T ables and Char ts Tables[...]

  • Page 42

    Chapter 2: Supported Repor ts 20 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W NOC Reporting > VOIP > Cisco > IP T elephony Call Detail Record > Extensi ons > By Customer > %(CDRcustomerId) NOC Reporting > VOIP > Cisco > IP T elephony Call Deta il Record > Extensions > By Sit[...]

  • Page 43

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 21 CDR Quality Detail Char t Description Detail chart showing the specific sub-e lement quality ba sed on infor mation collected through Call D etail records (call signaling) and Call Maintenance R ecords . Repor ter Set Extension T[...]

  • Page 44

    Chapter 2: Supported Repor ts 22 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Perfmon MOH Resource Perfmon PSTN Resource Perfmon Security Resource Top 10 CDR Call Completion Top 10 CDR Number of Errors[...]

  • Page 45

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 23 CDR Quality Group Description Group summar y chart showing the specific sub-elemen t quality based on infor mat ion collected through Call Detail records (call signaling) and Call Maintenance Records . Repor ter Set Extension T a[...]

  • Page 46

    Chapter 2: Supported Repor ts 24 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W CDR Quality Resource Description Re source summar y char t showing the specific sub-elem ent quality based on infor m ation collected through Call Detail records (c all signaling) and Call Maintenance Records . Repor ter Set Exten[...]

  • Page 47

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 25 NOC Reporting > VOIP > Cisco > IP T elephony Ca ll Detail Record > Extens ions > By Cluster > %(CDRclusterId) NOC Reporting > VOIP > Cisco > IP T elephony Call Detail Record > Extensi ons > By Cus[...]

  • Page 48

    Chapter 2: Supported Repor ts 26 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W CDR Utilization Det ail C hart Description Detail chart showing the specific sub-element utilizat ion based on infor mation collected through CDRs and CMRs . Repor ter Set Extension T ables and Char ts Charts: Resource Time Series[...]

  • Page 49

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 27 CDR Utilization Group Description Group summar y chart showing the specific sub-e lemen t utilization based on information colle cted through CDRs and CMRs . Repor ter Set Extension T ables and Char ts Tables: Group Summary Table[...]

  • Page 50

    Chapter 2: Supported Repor ts 28 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W CDR Utilization Resource Description Resource summary chart showing the specific sub-elem ent utilization based on infor mation collected through CDRs and CMRs . Repor ter Set Extension T ables and Char ts Tables: Resource Summary[...]

  • Page 51

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 29 NOC Reporting > VOIP > Cisco > IP T elephony Call Detail Record > Extensi ons > By Customer > %(CDRcustomerId) NOC Reporting > VOIP > Cisco > IP T elephony Call Deta il Record > Extensions > By Si[...]

  • Page 52

    Chapter 2: Supported Repor ts 30 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W CDR V oiceMail Usage Detail Char t Description Detail chart showing the speci fic sub-element voicemail ut ilization based on infor mation collected through CDRs and CMRs . Repor ter Set Extension T ables and Char ts Charts: Resou[...]

  • Page 53

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 31 CDR V oiceMail Usage Resource Description Re source summar y chart showing the specific sub-elemen t voicemail utilization based on infor mation collected through CDRs and CMRs . Repor ter Set Extension T ables and Char ts Tables[...]

  • Page 54

    Chapter 2: Supported Repor ts 32 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W NOC Reporting > VOIP > Cisco > IP T elephony Call Deta il Record > Extensions > By Site > %(CDRsiteId) NOC Reporting > VOIP > Cisco > IP T elephony Call Detail Record > Media Gatewa ys > By Cluster[...]

  • Page 55

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 33 Cluster Call Distribution Detail Char t Description Detail chart showing cluster call distribution base d on infor mation collected through CDRs and CMRs. Repor ter Set Cluster T ables and Char ts Charts: Resource Time Series Cha[...]

  • Page 56

    Chapter 2: Supported Repor ts 34 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Cluster Call Distribution Group Description Group summar y chart showing cluster call distribution ba sed on infor mation collected through CDRs and CMRs . Repor ter Set Cluster T ables and Char ts Tables: GroupSummary (1 implemen[...]

  • Page 57

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 35 Cluster Call Distribution Resour ce Description Re source summary chart showing clus ter call distribu tion based on infor mation co llected thr ough CDRs and CMRs . Repor ter Set Cluster T ables and Char ts Tables: Resource Summ[...]

  • Page 58

    Chapter 2: Supported Repor ts 36 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Cluster Erlang-B Group Description Group summar y repor t for predic ting call loss in a cluster . Repor ter Set Cluster T ables and Char ts Tables: Group Summary Table (1 of 2 implemented ) Charts: Resource Distribution Chart (0 [...]

  • Page 59

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 37 Cluster IP vs L egacy De tail Char t Description Detail chart showing cluster company call distribution ba sed on infor mation collected through CDRs and CMRs . Company calls are: • Intrasite and intersite IP calls • Intrasit[...]

  • Page 60

    Chapter 2: Supported Repor ts 38 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Cluster IP vs L egac y Resource Description Re source summar y chart showing cluster company call distribution based on infor m ation collected through CDRs and CMRs . Company calls are: • Intrasite and intersite IP calls • In[...]

  • Page 61

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 39 Cluster Quality D etail Char t Description Detail chart showing cluster quality based on infor mation co llected through Call De ta il R ecords (call si gna ling) and Call Maintenance Records . Repor ter Set Cluster T ables and C[...]

  • Page 62

    Chapter 2: Supported Repor ts 40 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Cluster Quality Group Description Group summar y chart showing cluster quality based on infor mation collected through Call Detail Records (call signaling) and Call Maintenance Records . Repor ter Set Cluster T ables and Char ts T[...]

  • Page 63

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 41 Cluster Quality Resource Description Re source summary char t showing cluster quality based on in for mation collected through Cal l Detail Records (call signaling) and Call Maintenance Records . Repor ter Set Cluster T ables and[...]

  • Page 64

    Chapter 2: Supported Repor ts 42 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Global VOIP[...]

  • Page 65

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 43 Cluster Utilization Detail Char t Description Detail chart showing cluster utilization based on infor mation collected through CDRs and CMRs . Repor ter Set Cluster T ables and Char ts Charts: Resource Time Series Chart (7 of 8 i[...]

  • Page 66

    Chapter 2: Supported Repor ts 44 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Cluster Utilization Group Description Group summar y chart showing cluster utilization base d on infor m ation collected through CDRs and CMRs. Repor ter Set Cluster T ables and Char ts Tables: Group Summary Table (1 of 2 implemen[...]

  • Page 67

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 45 Cluster Utilization MLH Resource Description Re source summar y repor t showing cluster utilizat ion based on multi-line hunt (MLH) metrics . Repor ter Set Cluster T ables and Char ts No table and chart infor mation is available [...]

  • Page 68

    Chapter 2: Supported Repor ts 46 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Cluster Utilization Resource Description Resource summary chart showing cluster utilization ba sed on infor mation collected through CDRs and CMRs . Repor ter Set Cluster T ables and Char ts Tables: Resource Summary Table (1 of 1 [...]

  • Page 69

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 47 Cluster V oiceMail Usage Detail C har t Description Detail chart showing cluster voicemail utilization based on infor mation collected through CDRs and CMRs . Repor ter Set Cluster T ables and Char ts Charts: Resource Time Series[...]

  • Page 70

    Chapter 2: Supported Repor ts 48 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Cluster V oiceMail Usage Resourc e Description Re source summar y chart showing cluster voicemail utiliz ation based on infor mation collected through CDRs and CMRs . Repor ter Set Cluster T ables and Char ts Tables: ResSummary (1[...]

  • Page 71

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 49 Errors on Cluster by Codec Description Resource summary re por t for codec e r rors in a cluster . Repor ter Set Codec T ables and Char ts Tables: Resource Summary Table (1 of 1 implemented ) Charts: Resource Distribution Chart ([...]

  • Page 72

    Chapter 2: Supported Repor ts 50 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W NOC Reporting > VOIP > Cisco > IP T elephony Call De tail Record > Codec > By Cluster > %(clusterId) NOC Reporting > VOIP > Cisco > IP T ele phony Call Deta il Record > Codec > By Cluster > %(CD[...]

  • Page 73

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 51 Gatekeeper A vailability Resource Detail Char t Description Detail chart based on gatekee per devi ce reachability and response time. Repor ter Set Device T ables and Char ts Charts: Resource Time Series Chart (4 of 8 implemented[...]

  • Page 74

    Chapter 2: Supported Repor ts 52 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Gatekeeper A vailability Resource Description Re source summar y char t based on gatekeeper device reachability and response time . Repor ter Set Device T ables and Char ts Tables: Resource Summary Table (1 of 1 implemented ) Char[...]

  • Page 75

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 53 Gatek eep er Device Q ualit y Resource D etail Ch ar t Description Detail chart base d on gate kee per device CPU utilization and netw ork errors. Repor ter Set Device T ables and Char ts Charts: Resource Time Series Chart (6 of [...]

  • Page 76

    Chapter 2: Supported Repor ts 54 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Gate kee p er Device Q ualit y Re source Description Re source summar y char t based on gatekeeper device CPU utilizati on and network errors . Repor ter Set Device T ables and Char ts Tables: Resource Summary Table (1 of 1 implem[...]

  • Page 77

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 55 Gatekeeper Inter face A vailabi lity Resource Detail Char t Description Detail chart showing ga te keeper’ s interface availability percentage. Repor ter Set Interface T ables and Char ts Charts: Resource Time Series Chart (2 o[...]

  • Page 78

    Chapter 2: Supported Repor ts 56 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Gatekeeper Inter face A vailability Resource Description Re source summar y chart showing g a te kee per’ s interface availability percentage. Repor ter Set Interface T ables and Char ts Tables: ResSummary (1 implemented) Metric[...]

  • Page 79

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 57 Gatekeeper Inter face Utilization Resour ce Detail Char t Description Detail chart showing g a te kee per’ s interf ace bandwidth utiliz ation percentage. Repor ter Set Interface T ables and Char ts Charts: Resource Time Series[...]

  • Page 80

    Chapter 2: Supported Repor ts 58 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Gatekeeper Inter face Utilization Resour ce Description Resource summary chart showing g atekeeper’ s interfac e bandw idth utilization percentage. Repor ter Set Interface T ables and Char ts Tables: Resource Summary Table (1 of[...]

  • Page 81

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 59 Global VOIP Description A multi-techno logies report that targ ets the customerís de cision mak er . In a single view , the decision maker will hav e a global ov erview about the quality of the IP T ele phony application in ter [...]

  • Page 82

    Chapter 2: Supported Repor ts 60 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Cluster Utilization Resource PSTN Gateway Device Quality Resource Detail Chart Top 10 E1/T1 Utilization Resource Drilled Down From None.[...]

  • Page 83

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 61 K-F ac tor Detail Char t Description Detail repor t on listening quality using ITU-standard K-Factor metrics . Repor ter Set K-Fa ctor T ables and Char ts Charts: Resource Time Series Chart (5 of 8 implemented) Metric Ratio Char [...]

  • Page 84

    Chapter 2: Supported Repor ts 62 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W K-F ac tor Group Description Group summar y repor t on listening quality us ing ITU-standard K-Factor metrics . Repor ter Set K-Fa ctor T ables and Char ts Tables: Group Summary Table (2 of 2 implemented ) Charts: Resource Distrib[...]

  • Page 85

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 63 Drilled Down From None.[...]

  • Page 86

    Chapter 2: Supported Repor ts 64 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W K-F ac tor Resource Description Re source summar y repor t on listening qualit y using ITU-standard K-Factor metrics . Repor ter Set K-Fa ctor T ables and Char ts Tables: Resource Summary Table (1 of 1 implemented ) Charts: Resour[...]

  • Page 87

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 65 NOC Reporting > VOIP > Cisco > IP T elephony Ca ll Detail Record > Extens ions > By Cluster > %(CDRclusterId) NOC Reporting > VOIP > Cisco > IP T elephony Call Detail Record > Extensi ons > By Cus[...]

  • Page 88

    Chapter 2: Supported Repor ts 66 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Media Devi ce Grou p Description Group summar y chart showing the media devi ce’ s registration availability percentage. Repor ter Set Media Devices T ables and Char ts Tables: Group Summary Table (1 of 2 implemented ) Charts: R[...]

  • Page 89

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 67 Media Devi ce Re sour ce Detail Cha r t Description Detail chart showing the media device’ s registration availabi lity per ce n ta ge. Repor ter Set Media Devices T ables and Char ts Charts: Resource Time Series Chart (1 of 8 [...]

  • Page 90

    Chapter 2: Supported Repor ts 68 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Media Dev ic e Reso ur c e Description Re source summary chart showing the media devi ce’ s registra t ion av ai lability percentage. Repor ter Set Media Devices T ables and Char ts Tables: ResSummary (1 implemented) Charts: Res[...]

  • Page 91

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 69 P er fmon Active Calls Detail Char t Description Detail repor t for Microsoft perfor mance counter metrics . Repor ter Set Pe r f m o n T ables and Char ts Charts: Resource Time Series Chart (9 of 9 implemented) Metrics Used in R[...]

  • Page 92

    Chapter 2: Supported Repor ts 70 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W P er fmon Active C alls Group Description Group summar y re por t for Microsoft perfor mance counter metrics . Repor ter Set Pe r f m o n T ables and Char ts Tables: Group Summary Table (2 of 2 implemented ) Charts: Resource Distr[...]

  • Page 93

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 71 Pe r f m o n A c t i v e C a l l s R e s o u r c e Description Re source summar y re por t for Microsoft perfor mance counter metrics. Repor ter Set Pe r f m o n T ables and Char ts Tables: Resource Summary Table (2 of 1 implemen[...]

  • Page 94

    Chapter 2: Supported Repor ts 72 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Drilled Down From Perfmon Active Calls Group Perfmon MOH Group Perfmon PSTN Group Perfmon Security Group[...]

  • Page 95

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 73 P er fmon MOH Deta il Chart Description Detail repor t for P erfmon Music on Hold (MOH) counter metrics . Repor ter Set Pe r f m o n T ables and Char ts Charts: Resource Time Series Chart (6 of 9 implemented) Metrics Used in Repo[...]

  • Page 96

    Chapter 2: Supported Repor ts 74 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W P er fmon MOH Group Description Group summar y repor t for Pe rf mon Musi c on Hold (MOH) counter met rics . Repor ter Set Pe r f m o n T ables and Char ts Tables: Group Summary Table (1 of 2 implemented ) Charts: Resource Distrib[...]

  • Page 97

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 75 P er fmon MOH Resourc e Description Resource summar y re por t for P erfmon Mu sic on Hold (MOH) counter metrics . Repor ter Set Pe r f m o n T ables and Char ts Tables: Resource Summary Table (1 of 1 implemented ) Charts: Resour[...]

  • Page 98

    Chapter 2: Supported Repor ts 76 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Pe r f m o n P S T N D e t a i l C h a r t Description Detail re por t for Perfmon PSTN counter m et ri cs . Repor ter Set Pe r f m o n T ables and Char ts Charts: Resource Time Series Chart (8 of 9 implemented) Metrics Used in Re[...]

  • Page 99

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 77 Pe r f m o n P S T N G r o u p Description Group summar y re por t for Perf mon PSTN counter metrics . Repor ter Set Pe r f m o n T ables and Char ts Tables: Group Summary Table (2 of 2 implemented ) Charts: Resource Distribution[...]

  • Page 100

    Chapter 2: Supported Repor ts 78 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Pe r f m o n P S T N R e s o u r c e Description Resource summar y re por t for P erfmon PSTN counter metrics . Repor ter Set Pe r f m o n T ables and Char ts Tables: Resource Summary Table (2 of 1 implemented ) Charts: Resource D[...]

  • Page 101

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 79 Drilled Down From Perfmon PSTN Group[...]

  • Page 102

    Chapter 2: Supported Repor ts 80 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Pe r f m o n S e c u r i t y D e t a i l C h a r t Description Detail chart for P erfmon counter metrics on acti ve calls . Repor ter Set Pe r f m o n T ables and Char ts Charts: Resource Time Series Chart (9 of 9 implemented) Met[...]

  • Page 103

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 81 Pe r f m o n S e c u r i t y G r o u p Description Group summar y repor t for Perf mon security metrics . Repor ter Set Pe r f m o n T ables and Char ts Tables: Group Summary Table (2 of 2 implemented ) Charts: Resource Distribut[...]

  • Page 104

    Chapter 2: Supported Repor ts 82 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Pe r f m o n S e c u r i t y R e s o u r c e Description Resource summar y re por t for P erfmon security metr ics . Repor ter Set Pe r f m o n T ables and Char ts Tables: Resource Summary Table (1 of 1 implemented ) Charts: Resou[...]

  • Page 105

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 83 Drilled Down From Perfmon Security Group[...]

  • Page 106

    Chapter 2: Supported Repor ts 84 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W PSTN Gateway A vailability Resource Detail Chart Description Detail chart based on PSTN g ateway errors and availability on the network. Repor ter Set Device T ables and Char ts Charts: Resource Time Series Chart (4 of 8 implement[...]

  • Page 107

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 85 PSTN Gateway A va ilability Resource Description Re source summar y chart based on PSTN g ateway errors and availability on the netw ork. Repor ter Set Device T ables and Char ts Tables: Resource Summary Table (1 of 1 implemented[...]

  • Page 108

    Chapter 2: Supported Repor ts 86 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W PSTN Gateway Device DS0 Usage Detail Char t Description Detail chart showing PSTN g a te way DS0 usage and quality . Repor ter Set Device T ables and Char ts Charts: Resource Time Series Chart (6 of 8 implemented) Metric Ratio Cha[...]

  • Page 109

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 87 PSTN Gateway Devic e Quality Resource Detail Char t Description Detail chart showing PSTN ga te way CPU utilization, number of pac kets , and er rors . Repor ter Set Device T ables and Char ts Charts: Resource Time Series Chart ([...]

  • Page 110

    Chapter 2: Supported Repor ts 88 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W PSTN Gateway Devic e Quality Resource Description Re source summar y chart showing PSTN ga te way CPU utilization, number of pac kets , and er rors . Repor ter Set Device T ables and Char ts Tables: Resource Summary Table (1 of 1 [...]

  • Page 111

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 89 PSTN Gateway DSP Car d Resource Detail Char t Description Detail char t showing DSP ca rd u tl ization percentag e. Repor ter Set DSP Card T ables and Char ts Charts: Resource Time Series Chart (2 of 8 implemented) Metric Ratio C[...]

  • Page 112

    Chapter 2: Supported Repor ts 90 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W PSTN Gateway DSP Ca rd Resource Description Resource summar y chart showing DSP card utl ization percentag e. Repor ter Set DSP Card T ables and Char ts Tables: Resource Summary Table (1 of 1 implemented ) Charts: Resource Distrib[...]

  • Page 113

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 91 PSTN Gateway E1/T1 A vailability Resource Detail Char t Description Detail chart showing E1 or T1 interface availability . Repor ter Set Interface T ables and Char ts Charts: Resource Time Series Chart (2 of 8 implemented) Metric[...]

  • Page 114

    Chapter 2: Supported Repor ts 92 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W PSTN G ateway E1/T1 I nter face U t ilization Resource Detail Char t Description Detail chart showing E1 or T1 interface utilization percentag e. Repor ter Set Interface T ables and Char ts Charts: Resource Time Series Chart (5 of[...]

  • Page 115

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 93 PSTN G ateway E1/T1 I nte r f ace Utilization Resource Description Resource summary chart showing E1 or T1 interface utilization perce ntag e. Repor ter Set Interface T ables and Char ts Tables: Resource Summary Table (1 of 1 imp[...]

  • Page 116

    Chapter 2: Supported Repor ts 94 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W PSTN Gateway E1/T1A vailability Resource Description Re source summar y chart showing E1 or T1 interfac e av ailability . Repor ter Set Interface T ables and Char ts Tables: ResSummary (1 implemented) Charts: ResDistrib (1 impleme[...]

  • Page 117

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 95 To p 1 0 C D R C a l l C o m p l e t i o n Description T op 10 and bottom 10 extensions, gateways , or pa ths based on successful or unsucc essful calls . Repor ter Set Extension T ables and Char ts Tables: TopN (3 of 9 implement[...]

  • Page 118

    Chapter 2: Supported Repor ts 96 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W NOC Reporting > VOIP > Cisco > IP T elephony Call Detail Record > Media Gatew ays > By Site > %(CDRsiteId) NOC Reporting > VOIP > Cis co > IP T elephony Call Deta il Record > P aths > By Cluster &g[...]

  • Page 119

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 97 To p 1 0 C D R C a l l D u r a t i o n Description T op 10 extensions, gateways , or pa ths base d on t otal call duration. Repor ter Set Extension T ables and Char ts Tables: TopN (2 of 9 implemented) Charts: TopN (2 of 9 implem[...]

  • Page 120

    Chapter 2: Supported Repor ts 98 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W NOC Reporting > VOIP > Cisco > IP T elephony Call Detail Record > Media Gatew ays > By Site > %(CDRsiteId) NOC Reporting > VOIP > Cis co > IP T elephony Call Deta il Record > P aths > By Cluster &g[...]

  • Page 121

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 99 To p 1 0 C D R K - F a c t o r Description T op-10 CDR data using IDU-st andard K-factor metrics. Repor ter Set K-Fa ctor T ables and Char ts Tables: TopN (5 of 9 implemented) Charts: TopN (5 of 9 implemented) Metrics Used in Rep[...]

  • Page 122

    Chapter 2: Supported Repor ts 100 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Drills Down T o K-Factor Detail C hart Drilled Down From None.[...]

  • Page 123

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 101 T op 10 CDR Number of Calls Description T op 10 extensions, gateways , or paths based on tota l number of incoming or outg oing calls to PSTN . Repor ter Set Extension T ables and Char ts Tables: TopN (4 of 9 implemented) Charts: [...]

  • Page 124

    Chapter 2: Supported Repor ts 102 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W NOC Reporting > VOIP > Cisco > IP T elephony Call Detail Record > Media Gatew ays > By Cluster > %(CDRclusterId) NOC Reporting > VOIP > Cisco > IP T elephony Call De tail Record > Media Gatewa ys >[...]

  • Page 125

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 103 T op 10 CDR Number of Er rors Description T op 10 extensions, gateways , or paths based on total number of errors. Repor ter Set Extension T ables and Char ts Tables: TopN (4 of 9 implemented) Charts: TopN (4 of 9 implemented) Met[...]

  • Page 126

    Chapter 2: Supported Repor ts 104 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W NOC Reporting > VOIP > Cisco > IP T elephony Call Detail Record > Media Gatew ays > By Cluster > %(CDRclusterId) NOC Reporting > VOIP > Cisco > IP T elephony Call De tail Record > Media Gatewa ys >[...]

  • Page 127

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 105 T o p 10 Cluster Call Comp letion Description T op 10 and bottom 10 clusters based on th e percentage of succes sful calls . Repor ter Set Cluster T ables and Char ts Tables: TopN (4 of 9 implemented) Charts: TopN (4 of 9 implemen[...]

  • Page 128

    Chapter 2: Supported Repor ts 106 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W T o p 10 Cluster Numbe r of Calls Description T op 10 clusters based on number of incoming and outgoing calls. Repor ter Set Cluster T ables and Char ts Tables: TopN (5 of 9 implemented) Charts: TopN (5 of 9 implemented) Metrics [...]

  • Page 129

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 107 To p 1 0 C l u s t e r N u m b e r o f E r r o r s Description T op 10 cluster based on number of errors . Repor ter Set Cluster T ables and Char ts Tables: TopN (4 of 9 implemented) Charts: TopN (4 of 9 implemented) Metrics Used [...]

  • Page 130

    Chapter 2: Supported Repor ts 108 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W T op 10 E1/T1 Utiliz ation Resource Description T op 10 E1 or T1 interfaces based on bandwidth utiliz ation percentag e. Repor ter Set Interface T ables and Char ts Tables: TopN (5 of 9 implemented) Charts: TopN (5 of 9 implement[...]

  • Page 131

    Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 109 NO TES[...]

  • Page 132

    Chapter 2: Supported Repor ts 110 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W[...]

  • Page 133

    Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 111 Chapter 3: Devices and Ser vices This chapter discusses the following topics: Over view This chapter provides a summar y of Cisco IP T ele phony device technolog y that the Cisco IP T elephony T echnolog y P ack is designed to support. Note: This technolo g y [...]

  • Page 134

    Chapter 3: Devices and Ser vices 112 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Cat egories of Ser vice Repor ting The technolog y pack provides the followi ng categories of ser vice repor ting: •V oice Quality Management — Latency , jitter, pac k et loss , netw ork bandwidth, Class Based QoS , and el[...]

  • Page 135

    Chapter 3: Devices and Ser vices Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 113 Sources of Collected Data The Netcool/Proviso Cisco IP T elephony T e chnolog y Pack uses both SNMP and bulk data collection. The technology pack collects perfor mance data from the following sources: CDR and CMR data is collec[...]

  • Page 136

    Chapter 3: Devices and Ser vices 114 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W The following figure illustrates the technolog y pack’ s data collection architecture in a CCM environment: P ort for SQL A ccess CallManager Publisher r uns on an MS-SQL2000 ser ver . T o co llect SQL data from the Ca llMan[...]

  • Page 137

    Chapter 3: Devices and Ser vices Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 115 • With pre-4.4.3 Netcool/Proviso v ersions , ensure that the dc.cfg file contains a URI for each CCM Publisher bulk adaptor , and that the URI matc hes the URI of the associated data source in the odbc.ini file. Collecting CD[...]

  • Page 138

    Chapter 3: Devices and Ser vices 116 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W P re-Requisites This section describes the pre-requ isites for the Netcool/Proviso Cisco IP T ele phony T echnolog y P ack. SNMP Access The Netcool/Proviso Cisco IP T elephony T echnology Pac k ne eds read access to SNMP ag en[...]

  • Page 139

    Chapter 3: Devices and Ser vices Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 117 In addition, the following enter p rise pa ra me ters must be set: • LocalCDRP ath — A directory for local CDR files writt en b y Ci sco CallManager . If this v alue is empty or inv alid, the CDR files will not be mov ed. ?[...]

  • Page 140

    Chapter 3: Devices and Ser vices 118 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W NO TES[...]

  • Page 141

    Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 119 Chapter 4: Element and Sub-Element Pr o p e r t i e s This chapter discusses the following topics: Over view Note: T o see a list of the properties that this technology pack defines for e ach of the sub-element it creates, see the chapter on defined resources.[...]

  • Page 142

    Chapter 4: Element and Sub-Element Properties 120 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W AP_ifT ype Description Open-for mat name of the specific type of resour ce represented (for exam ple, Ethernet and DS1). Captured in Disco very F ormulas None. Used in CME F o rmulas None. Used in Repor ts None. U[...]

  • Page 143

    Chapter 4: Ele ment and Sub- Element Proper ties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 121 CDRclusterId Description The cluster identifier. Used with bulk data. Captured in Disco very F ormulas None. Used in CME F o rmulas None. Used in Repor ts None. Used in Grouping Rules NOC Reporting[...]

  • Page 144

    Chapter 4: Element and Sub-Element Properties 122 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W CDRcustomerId Description The customer identifier. Used with bulk data. Captured in Disco very F ormulas None. Used in CME F o rmulas None. Used in Repor ts None. Used in Grouping Rules NOC Reporting[...]

  • Page 145

    Chapter 4: Ele ment and Sub- Element Proper ties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 123 CDRsiteId Description The site identifie r. Used with bulk data. Captured in Disco very F ormulas None. Used in CME F o rmulas None. Used in Repor ts None. Used in Grouping Rules NOC Reporting[...]

  • Page 146

    Chapter 4: Element and Sub-Element Properties 124 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W cdrT ype Description The type of Call Detail Record (CDR) — for example, Extension, Gatewa y , P ath. Used with bulk data. Captured in Disco very F ormulas None. Used in CME F o rmulas None. Used in Repor ts CDR[...]

  • Page 147

    Chapter 4: Ele ment and Sub- Element Proper ties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 125 clusterId Description This proper ty has been replaced by CDRclusterId . Captured in Disco very F ormulas None. Used in CME F o rmulas None. Used in Repor ts None. Used in Grouping Rules NOC Reporting[...]

  • Page 148

    Chapter 4: Element and Sub-Element Properties 126 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W customerId Description This proper ty has been replaced by CDRcustomerId . Captured in Disco very F ormulas None. Used in CME F o rmulas None. Used in Repor ts None. Used in Grouping Rules NOC Reporting[...]

  • Page 149

    Chapter 4: Ele ment and Sub- Element Proper ties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 127 Element.NAME Description The name of a Cisco IP element. Captured in Disco very F ormulas None. Used in CME F o rmulas None. Used in Repor ts None. Used in Grouping Rules NOC Reporting[...]

  • Page 150

    Chapter 4: Element and Sub-Element Properties 128 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Element.ST A TE Description Indicates whether a n element is a ctiv e. Captured in Disco very F ormulas None. Used in CME F o rmulas None. Used in Repor ts None. Used in Grouping Rules NOC Reporting Sub-Element Co[...]

  • Page 151

    Chapter 4: Ele ment and Sub- Element Proper ties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 129 FA M I LY Description Identifies a sub-element for repor ting and sub-element grouping purposes. Captured in Disco very F ormulas None. Used in CME F o rmulas None. Used in Repor ts None. Used in Grouping Rules [...]

  • Page 152

    Chapter 4: Element and Sub-Element Properties 130 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W NAME Description The path name of collect ed path sub-elements . Captured in Disco very F ormulas None. Used in CME F o rmulas None. Used in Repor ts None. Used in Grouping Rules NOC Reporting[...]

  • Page 153

    Chapter 4: Ele ment and Sub- Element Proper ties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 131 siteId Description This proper ty has been replaced by CDRsiteId . Captured in Disco very F ormulas None. Used in CME F o rmulas None. Used in Repor ts None. Used in Grouping Rules NOC Reporting[...]

  • Page 154

    Chapter 4: Element and Sub-Element Properties 132 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ST A TE Description Indicates whether t he entry is activ e. Captured in Disco very F ormulas None. Used in CME F o rmulas None. Used in Repor ts None. Used in Grouping Rules NOC Reporting Sub-Element Collect[...]

  • Page 155

    Chapter 4: Ele ment and Sub- Element Proper ties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 133 V oIPCallMgrClust erId Description The cluster ID . T his value is ba sed on the following MIB values: • ccmClusterId , with CallManager devices. • sysLocation , with PSTN Gatew ay devices . Captured in Disc[...]

  • Page 156

    Chapter 4: Element and Sub-Element Properties 134 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W V oIPCallMgrC ustomerId Description The customer ID . T his value is based on the following MIB v alues: • sysName , with PSTN Gatewa y E1/T1 interfaces and PSTN Gatew ay DSP . • cdpCacheVTPMgmtDomain , with o[...]

  • Page 157

    Chapter 4: Ele ment and Sub- Element Proper ties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 135 V oIPCallMgrDSPMaxChannel Description The maximum number of channels allow ed in each DSP . The value of this property is based on the MIB object cdspCardMaxChanPerDSP . Captured in Disco very F ormulas PSTN_Gat[...]

  • Page 158

    Chapter 4: Element and Sub-Element Properties 136 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W V oIPCallMgrF ileSystemName Description The file ser ver name, based on the MIB value hrStorageDescr . Captured in Disco very F ormulas CCM_Server_FileSystem Used in CME F o rmulas None. Used in Repor ts None. Use[...]

  • Page 159

    Chapter 4: Ele ment and Sub- Element Proper ties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 137 V oIPCallMgrGateway IpAddress Description The last known IP Address of the g ateway . The value of this proper ty is based on the MIB object ccmGatewayInetAddress . Captured in Disco very F ormulas CCM_Gateway_ [...]

  • Page 160

    Chapter 4: Element and Sub-Element Properties 138 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Vo I P C a l l M g r G a t e w a y N a m e Description The name that the CallManager assigns to the gateway . Captured in Disco very F ormulas CCM_Gateway_ Device Used in CME F o rmulas None. Used in Repor ts None[...]

  • Page 161

    Chapter 4: Ele ment and Sub- Element Proper ties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 139 Vo I P C a l l M g r G a t e w a y Ty p e Description The g atewa y type. This v alue is based on the MIB object ccmGatewayType . Captured in Disco very F ormulas CCM_Gateway_ Device Used in CME F o rmulas None.[...]

  • Page 162

    Chapter 4: Element and Sub-Element Properties 140 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W V oIPCallMgrMediaDeviceIpA ddress Description The media device IP address , based on the MIB v alue ccmMediaDeviceInetAddress . Captured in Disco very F ormulas CCM_Media_Device Used in CME F o rmulas None. Used i[...]

  • Page 163

    Chapter 4: Ele ment and Sub- Element Proper ties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 141 V oIPCallMgrMediaDeviceName Description The media device name, based on the MIB v alue ccmMediaDeviceDescription . Captured in Disco very F ormulas CCM_Media_Device Used in CME F o rmulas None. Used in Repor ts [...]

  • Page 164

    Chapter 4: Element and Sub-Element Properties 142 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W V oIPCallMgrMediaDeviceT ype Description The me d ia de vice typ e , based on th e MIB v alue ccmMediaDeviceType . Captured in Disco very F ormulas CCM_Media_Device Used in CME F o rmulas None. Used in Repor ts No[...]

  • Page 165

    Chapter 4: Ele ment and Sub- Element Proper ties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 143 Vo I P C a l l M g r P r o c e s s N a m e Description The CallManag er Ser ver process id entifier , based on the MIB value hrSWRunName . Captured in Disco very F ormulas CCM_Server_P rocess Used in CME F o rmu[...]

  • Page 166

    Chapter 4: Element and Sub-Element Properties 144 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W V oIPCallMgrSerialOrDsp Description Indicates a voice device. Captured in Disco very F ormulas None. Used in CME F o rmulas None. Used in Repor ts None. Used in Grouping Rules NOC Reporting Sub-Element Collect[...]

  • Page 167

    Chapter 4: Ele ment and Sub- Element Proper ties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 145 V oIPCallMgrSer verDescr Description The Call Manager Ser ver descri ption, based on the MIB value ccmDescription . Captured in Disco very F ormulas CCM_Server_Device Used in CME F o rmulas None. Used in Repor t[...]

  • Page 168

    Chapter 4: Element and Sub-Element Properties 146 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W V oIPCallMgrSer verId Description The CallManag er Ser ver ID . T his value is based on the following MIB v alues: • cdpGlobalDeviceId , with CallManager Ser ver devices . • cdpCacheDeviceId , with Win2000 ser[...]

  • Page 169

    Chapter 4: Ele ment and Sub- Element Proper ties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 147 V oIPCallMgrSer verV ersion Description The CallManager Ser ver v ers ion, based on the MIB v alue ccmVersion . Captured in Disco very F ormulas CCM_Server_Device Used in CME F o rmulas None. Used in Repor ts No[...]

  • Page 170

    Chapter 4: Element and Sub-Element Properties 148 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Vo I P C a l l M g r S q l D b N a m e Description The CallManager Ser ver SQL datab a se name, based on the MIB v alue mssqlDbInfoDbName . Captured in Disco very F ormulas CCM_Server_S qlDatabase Used in CME F o [...]

  • Page 171

    Chapter 4: Ele ment and Sub- Element Proper ties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 149 Vo I P D e v i c e Ty p e Description One of the following Cisco IP T elephony devices: • CallManagerSer ver • CiscoGatekeeper • PSTNGatewayCisco 3745 • PSTNGatewayCisco AS5300 • PSTNGatewayCiscoOtherI[...]

  • Page 172

    Chapter 4: Element and Sub-Element Properties 150 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W NO TES[...]

  • Page 173

    Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 151 Chapter 5: Defined Resources This chapter discusses the following topics: Over view A N et co ol /Pro viso res ou rc e is a netw ork element or sub-element, such as a router or a hub . T ypically , an IBM T echnolog y Pack defines a set of Netcool/Proviso elem[...]

  • Page 174

    Chapter 5: Defined Resou rces 152 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Sub-elements An element has o ne or more sub-elem ents for statistics that app ly to the Cisco IP T ele phony techn ol ogy . T he sub-elemen t nam e identifies a sub -el ement that resides in the database . Sub- element name s ar[...]

  • Page 175

    Chapter 5: Defined Resou rces Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 153 Sub-Element T ypes The Cisco IP T e le phony T echnolog y Pa ck crea tes the follo wing kinds of sub-elements: • CallManager Gateway Device • CallManager Media Device • CallManager Ser ver De vi ce • CallManager Ser ver Fi[...]

  • Page 176

    Chapter 5: Defined Resou rces 154 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W CallManager Gat ew ay Device Collection T ype SNMP F amily V OIP_Cisco_CCM_Gatew ay_Device Naming Struc ture Sub-element name : ElementName _< InstanceName > Instance name: Gatewa y < Gateway > Label: Gateway: < cc[...]

  • Page 177

    Chapter 5: Defined Resou rces Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 155 CallManager Server De vice Collection T ype SNMP F amily 1213_Device Naming Struc ture Sub-element name : ElementName _< InstanceName > Instance name: If< ifAdminStatus > Label: -UNSPECIFIED Properties VoIPCallMgrClust[...]

  • Page 178

    Chapter 5: Defined Resou rces 156 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W CallManager Server Pr ocess Collection T ype SNMP F amily V OIP_Cisco_CCM_Ser ver_Process Naming Struc ture Sub-element name : ElementName _< InstanceName > Instance name: Pro cess< Process > Label: Process< hrSWR [...]

  • Page 179

    Chapter 5: Defined Resou rces Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 157 Codec Collection T ype Bulk F amily V OIP_Cisco_ CDR_Codec Naming Struc ture Sub-element name : ElementName _Codec_ Codec Typ e Instance name: ElementName _Codec_ CodecT ype Label: ElementName _Codec_ CodecT ype Properties CDRclus[...]

  • Page 180

    Chapter 5: Defined Resou rces 158 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Commen ts This sub-el ement is the extension number for a phone or a CTI application. An ex tension can be any inter nal phone number ma naged by the CallManager’ s DialPlan, according to its configuration. Supp or ted exte ns [...]

  • Page 181

    Chapter 5: Defined Resou rces Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 159 Gate w ay Collection T ype Bulk F amily V OIP_Cis co_CDR_Gat eway Naming Struc ture Sub-element name : Gateway_ ElementName _< g atewayIpAddress > Instance name: Gatewa y _ ElementName _< g ateway IpAddress > Label: Ga[...]

  • Page 182

    Chapter 5: Defined Resou rces 160 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Pe rf m o n Collection T ype Bulk F amily V OIP_Cisco_CCM_Server_PERFMON Naming Struc ture Sub-element name : CallManag er_< subelement > Instance name: <subelement> Label: CallManager_< subelement > Properties [...]

  • Page 183

    Chapter 5: Defined Resou rces Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 161 PSTN Gat ew ay DSP Card Collection T ype SNMP F amily V OIP_Cisco_PSTN_Gateway_DSP_Card (for ca rds discovered through CISCO_DSP-MGMT - MIB) Or ... IETF_IF (for Catalyst 6500 DSP resources) Naming Struc ture Sub-element name : Ele[...]

  • Page 184

    Chapter 5: Defined Resou rces 162 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W NO TES[...]

  • Page 185

    Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 163 Chapter 6: Sub-Element Grouping Rules This chapter discusses the following topics: Over view T ypically , a Netcool/Pro viso T echnolog y P ack defines sub-element groupi ng r ules . Grouping r ules organize and filter networking data into a structur e that ma[...]

  • Page 186

    Chapter 6: Sub-Element Grouping Rules 164 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W NOC Grouping The NOC re porting tree provides the framework that allo ws users to na vigate to re ports. The NOC repor ting tree for this technology pack contains the following high-lev el branches . The tree is shown as [...]

  • Page 187

    Chapter 6: Sub-Element Grouping Rules Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 165 The sub-branches are describe d as follows: Global Cust omer View Br anch (No Rules or Conditions) Sub-branch Name Description CCM Ser vers T ype: Static. Purpose: Fi lters by condition: %(FAMILY) LIKE 'VOIP_Cisco_CCM[...]

  • Page 188

    Chapter 6: Sub-Element Grouping Rules 166 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W IP T elephony Call Detail Rec ord Branch The IP T ele phony Call Detail R ecord br anch of the Cisco IP T ele phony NOC reporting tree contains the sub- branches sho wn below: This branch has the following condition: %(FA[...]

  • Page 189

    Chapter 6: Sub-Element Grouping Rules Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 167 Sub-elements that matc h this condition are tested agains t the ru les and conditions in the sub-branches . The sub- branches are described as follo ws: IP T elephony Call Det ail Record Br an ch — %(F AMIL Y) LIKE &apos[...]

  • Page 190

    Chapter 6: Sub-Element Grouping Rules 168 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Media Gateways T ype: Static. Purpose: Fi lters by condition: %(FAMILY) = 'VOIP_Cisco_CDR_Gateway' Media Gateways --By Cluster Ty p e : S t a t i c . Purpose: Fi lters by condition: %(FAMILY) = 'VOIP_Cisco_[...]

  • Page 191

    Chapter 6: Sub-Element Grouping Rules Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 169 Infrastructure Branch The Infrastr ucture branch of the Cisco IP T elephony NOC repor ting tree contains the sub-branches sho wn below: This branch has no r ules or conditions . All sub-elements are tested ag ainst the r u[...]

  • Page 192

    Chapter 6: Sub-Element Grouping Rules 170 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Per f m o n --By Site ----%(CDRsiteID) Ty p e : R u l e . Purpos e : Gro ups the collected Perfmon sub-elemen ts by CCM site ID . Gatekeeper T ype: Static. Purpose: Fi lters by condition: %(VoIPDeviceType) = 'CiscoGa[...]

  • Page 193

    Chapter 6: Sub-Element Grouping Rules Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 171 Sub-Element Collect Grouping The sub-elem ent colle ction tree org anizes the requ ests that col lect metrics from sub-elements . The following illustration is a portion of the Sub-Element Coll ect tree as it appears in th[...]

  • Page 194

    %(FAMILY) = 'VOIP_Cisco_CCM_Med ia_Device' %(VoIPDeviceType) = 'CallManage rServer' Chapter 6: Sub-Element Grouping Rules 172 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W The branches are described as follows: Sub-branch Name Description CCM Media Device T ype: Static. Purpose: F ilters [...]

  • Page 195

    Chapter 6: Sub-Element Grouping Rules Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 173 NO TES[...]

  • Page 196

    Chapter 6: Sub-Element Grouping Rules 174 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W[...]

  • Page 197

    Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 175 Chapter 7: C ollec tion F ormulas This chapter discusses the following topics: Over view This technolog y pack pro vides the following types of collection for mulas: • SNMP collection for mulas specific to the associated netw ork devices and technol ogies on[...]

  • Page 198

    Chapter 7: Collection Formulas 176 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Data Collection This technolog y pack uses both SNMP collection and bulk collection to ga ther data about Cisco IP T ele phony devices and ser vic es: • With SNMP co llection, d ata is gathered f rom objects in standard and ve[...]

  • Page 199

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 177 Fo r m u l a R e f e r e n c e The following pages provide a reference of the formulas that this technology pack provides . The reference pages hav e the following sections: • Ty pe . The source of data for the for mula being d[...]

  • Page 200

    Chapter 7: Collection Formulas 178 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W AttendantC onsoleClientsOnline Ty p e Import Description T otal number of attendant console clients currently online. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP [...]

  • Page 201

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 179 Att en d ant Co ns o le Cl ientsRegistered Ty p e Import Description T otal number of attendant con sol e cl i ent s reg i ste re d to the device. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Sp[...]

  • Page 202

    Chapter 7: Collection Formulas 180 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Authenticat edCallsActive Ty p e Import Description T ota l number of active authentica te d calls . Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > P[...]

  • Page 203

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 181 Authenticat edP ar tiallyRegisteredPhone Ty p e Import Description T otal number of active authenticate d ext ensions that hav e not completed the registration process . Syntax #Bulk Metric Generic Database Alias None. F o rmula [...]

  • Page 204

    Chapter 7: Collection Formulas 182 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Authenticat edRegisteredPhones Ty p e Import Description T otal number of active authenticate d and fully registe re d ext ensions. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bu[...]

  • Page 205

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 183 A vailability (percent) Ty p e SNMP (collection) Description The perce ntage of tim e tha t this resource was in an operational state . Syntax DEF UseLib RFC1213Interface; DEF SaveAlias 2955; ifAvailability(Percent) Generic Datab[...]

  • Page 206

    Chapter 7: Collection Formulas 184 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W BRIChannelsActive Ty p e Import Description T otal number of BRI channels currently in use in the target devi ce. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP >[...]

  • Page 207

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 185 BRISpansInSer vice Ty p e Import Description T otal number of BRI spans av ailable in the target device. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco >[...]

  • Page 208

    Chapter 7: Collection Formulas 186 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W CallDuratio n Ty p e Import Description The duration of the call, in seconds . Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CDR[...]

  • Page 209

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 187 CallsActi ve Ty p e Import Description T otal number of curr ently active calls for the resource or resources specified. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OI[...]

  • Page 210

    Chapter 7: Collection Formulas 188 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W CallsInProgress Ty p e Import Description T otal number of calls being e stab lished at the time of sampling . Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Ci[...]

  • Page 211

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 189 CauseC allRejected Ty p e Import Description Call rejected. Cause code 21. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CDR[...]

  • Page 212

    Chapter 7: Collection Formulas 190 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W CauseChannelUnacceptable Ty p e Import Description Channel unacceptable. Cause code 6. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CDR[...]

  • Page 213

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 191 CauseDestinationOutOfOrder Ty p e Import Description Destination out of order . Cause code 27. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CDR[...]

  • Page 214

    Chapter 7: Collection Formulas 192 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W CauseIn v alidNumberF ormat Ty p e Import Description Address incomplete, inv alid number for mat. Cause code 28. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP >[...]

  • Page 215

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 193 CauseMisdialedT runkP refix Ty p e Import Description Misdialed tr unk prefix. Cause code 5. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CDR[...]

  • Page 216

    Chapter 7: Collection Formulas 194 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W CauseNetw orkOutO fOrder Ty p e Import Description Network out of order . Cause code 38. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CDR[...]

  • Page 217

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 195 CauseNoAnswerF romUser Ty p e Import Description No answer from user . Cause code 19. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CDR[...]

  • Page 218

    Chapter 7: Collection Formulas 196 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W CauseNoChannelA vailable Ty p e Import Description No channel/circuit av ail able. Cause code 34. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CDR[...]

  • Page 219

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 197 CauseNoRouteT oD estination Ty p e Import Description No route to destination. Cause code 3. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CDR[...]

  • Page 220

    Chapter 7: Collection Formulas 198 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W CauseNoRouteT ransitNetwork Ty p e Import Description No route to specified transit network. Cause code 2. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco [...]

  • Page 221

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 199 CauseNoUserResponding Ty p e Import Description No user respon ding to the ca ll. Cause cod e 18. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CDR[...]

  • Page 222

    Chapter 7: Collection Formulas 200 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W CauseNumberChanged Ty p e Import Description CNumber changed. Cause c ode 22. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CDR[...]

  • Page 223

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 201 CauseOther Ty p e Import Description Unspecified error. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CDR[...]

  • Page 224

    Chapter 7: Collection Formulas 202 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W CauseResourc eUnav ailable Ty p e Import Description Re source unavailable or unspecified. Cause code 47. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco &[...]

  • Page 225

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 203 CauseSubscriberAbsent Ty p e Import Description Subscriber absent. Cause code 20. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CDR[...]

  • Page 226

    Chapter 7: Collection Formulas 204 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W CauseSwitc hCongestio n Ty p e Import Description Switchin g equipment con gestion. Cause code 42. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CDR[...]

  • Page 227

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 205 CauseT emporar yF ailure Ty p e Import Description T emporary failure. Caus e cod e 41. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CDR[...]

  • Page 228

    Chapter 7: Collection Formulas 206 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W CauseUnassignedNumber Ty p e Import Description Unassigned or unallocated number . Cause code 1. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CDR[...]

  • Page 229

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 207 CauseUserBusy Ty p e Import Description User busy . Cause code 17. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CDR[...]

  • Page 230

    Chapter 7: Collection Formulas 208 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W C C M CPU Utilization (per cent) (a vg last 5 mn) Ty p e SNMP (collection) Description The av erage percentage of time , o ver t he last fi ve minutes , that this processor was not idle. Syntax hrProcessorLoad.1 Generic Database[...]

  • Page 231

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 209 C CM Media D evice Registra tion A vailability (per cent) Ty p e SNMP (collection) Description The availability (percentage) that the medi a devices can register with a CCM server . Syntax Def DefaultNoRespResult 0; Dim I1 AS Int[...]

  • Page 232

    Chapter 7: Collection Formulas 210 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W C C M Physical Memor y Utilization (percent) Ty p e SNMP (collection) Description The percentag e of CallManage r physical memor y utilizati on. T he percentag e is dete r mined by finding the total amount of real system memory [...]

  • Page 233

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 211 C C M Registered CTI Devices (Nb) (G auge) Ty p e SNMP (collection) Description The total number of CTI devices registered to the CallManager. Syntax ccmRegisteredCTIDevices.0 Generic Database Alias None. F o rmula Editor P ath A[...]

  • Page 234

    Chapter 7: Collection Formulas 212 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W C C M Registered Devices (Nb) (G auge) Ty p e SNMP (collection) Description The total num ber of device s currently registered t o the CallMana ger device. Syntax ccmRegisteredPhones.0 + ccmRegistere dGateways.0 + ccmRegisteredM[...]

  • Page 235

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 213 C C M Registered Gateways (Nb) (Gauge) Ty p e SNMP (collection) Description The total number of media g ateways registered to a CallManager device. Syntax ccmRegisteredGateways.0 Generic Database Alias None. F o rmula Editor P at[...]

  • Page 236

    Chapter 7: Collection Formulas 214 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W C C M Registered Media D evices (Nb) (Gauge) Ty p e SNMP (collection) Description The total num ber of media d evices regist ered to a Call Manager Ser ver . Syntax ccmRegisteredMediaDevices.0 Generic Database Alias None. F o rm[...]

  • Page 237

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 215 C C M Registered Phones (Nb) (Gauge) Ty p e SNMP (collection) Description The total number of IP phones regi stered to a CallManager device. Syntax ccmRegisteredPhones.0 Generic Database Alias None. F o rmula Editor P ath AP >[...]

  • Page 238

    Chapter 7: Collection Formulas 216 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W C C M Registered V oiceMail D evices (Nb) (Gauge) Ty p e SNMP (collection) Description The total num ber of regist ered v oicemail devi ces . Syntax ccmRegisteredVoiceMailDevices.0 Generic Database Alias None. F o rmula Editor P[...]

  • Page 239

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 217 C C M Rejected Devices (Nb) (Gauge) Ty p e SNMP (collection) Description The total number of rejected devices. Syntax ccmRejectedPhones.0 + ccmRejectedGat eways.0 + ccmRejectedMediaDevices .0 + ccmRejectedCTIDevices.0 + ccmReject[...]

  • Page 240

    Chapter 7: Collection Formulas 218 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W C C M SQL Ser ver A vailability percentage Ty p e SNMP (collection) Description The availability percentage of the CallManager SQL ser ver . Syntax Def DefaultNoRespResult 0; Dim I0 AS Integer Default * NAME Sql server; 100 * ab[...]

  • Page 241

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 219 C C M SQL Ser ver C ache Hit ratio (perc ent) Ty p e SNMP (collection) Description The buffer cac he hit rati o . The percenta ge of time that a requested dat a page was found in the data cache instead of being read from disk. Sy[...]

  • Page 242

    Chapter 7: Collection Formulas 220 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W C CM SQL Ser ver fr ee buffers (Nb) Ty p e SNMP (collection) Description The total number of data cache bu ffers currently in the free pool. Syntax Dim I0 AS Integer Default * NAME Sql ; V1=OIDVAL(mssqlSrvInfoFreeBuffers.%I 0); [...]

  • Page 243

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 221 C CM SQL Ser ver number active user c onnections Ty p e SNMP (collection) Description The total number of open user connections. Syntax Dim I0 AS Integer Default * NAME Sql ; V1=OIDVAL(mssqlSrvInfoUserConnection s.%I0); Sum(*, %V[...]

  • Page 244

    Chapter 7: Collection Formulas 222 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W C C M SQL S er ver number of blocked users Ty p e SNMP (collection) Description The total Number of users blocked b y other users . Syntax Dim I0 AS Integer Default * NAME Sql ; V1=OIDVAL(mssqlSrvInfoUsersBlocked.% I0); Sum(*, %[...]

  • Page 245

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 223 C C M SQL Ser ver number of locks block ing processes Ty p e SNMP (collection) Description The total number of locks blocking other processes . Syntax Dim I0 AS Integer Default * NAME Sql ; V1=OIDVAL(mssqlSrvInfoTotalBlockingL oc[...]

  • Page 246

    Chapter 7: Collection Formulas 224 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W C CM SQL Ser ver number of locks Ty p e SNMP (collection) Description The total number of locks in use b y SQL Ser ver . Syntax Dim I0 AS Integer Default * NAME Sql ; V1=OIDVAL(mssqlSrvInfoTotalLocks.%I0 ); Sum(*, %V1) Generic D[...]

  • Page 247

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 225 C C M SQ L Se rv er nu m b e r of p e nd in g rw Ty p e SNMP (collection) Description The total number of pending reads and writes. Syntax Dim I0 AS Integer Default * NAME Sql ; V1=OIDVAL(mssqlSrvInfoOutstandingRea ds.%I0 + mssql[...]

  • Page 248

    Chapter 7: Collection Formulas 226 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W CC M S Q L S e r ve r T o t a l n u m b e r o f Pa g e s Ty p e SNMP (collection) Description The total number of pages read and written. Syntax Dim I0 AS Integer Default * NAME Sql ; V1=OIDVAL(delta(mssqlSrvInfoPageRead s.%I0) [...]

  • Page 249

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 227 CC R Ty p e Import Description Cumulati ve concealment ratio du ring a call represented as c oncea lme nt time / speech time. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk >[...]

  • Page 250

    Chapter 7: Collection Formulas 228 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Cluster Erlang Ty p e CME Description Cluster Erlang measured in mi nutes: ClusterCallD ur a tion / 60. Syntax ^(duration/60) F ormula Input Input: duration Source: ClusterCallDuration (Formula) Generic Database Alias None. F o [...]

  • Page 251

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 229 Cluster Number of Direct V oiceMail Calls (Nb) Ty p e CME Description The total number of voicemail calls that are direct calls to voicemail (that is, users calling voicemail directly rather than being forwarded). This metric is [...]

  • Page 252

    Chapter 7: Collection Formulas 230 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Cluster P e rcentage of C om pan y Calls (percent) Ty p e CME Description The ratio betw een company ca lls and the total n umber of call s . F or infor mation on company calls , see Cluster Total Number of Company Calls (Nb) . [...]

  • Page 253

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 231 Cluster P ercentage of Drop C alls (perce nt) Ty p e CME Description The ratio between dropped calls and the total n umber of calls . Syntax (100*(ClusterDropCalls/ClusterTotalC alls)) > 100 ifTrue: [^nil]. ^(100*(ClusterDropC[...]

  • Page 254

    Chapter 7: Collection Formulas 232 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Cluster P e rcentage of Norma l Ca ll Clearing (perc ent) Ty p e CME Description The ratio between calls that hav e a nor mal ter mination code and the total numb er of calls . This metric is the opposite of the Percentage of Dr[...]

  • Page 255

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 233 C l u s t e r Pe r c e n t a g e o f Pa c k e t L o s t ( p e r c e n t ) Ty p e CME Description The ratio between packets lost and the to tal number of pac kets sent and recei ved. Syntax ^(100*(ClusterNbPacketsLost/(Cluster NbP[...]

  • Page 256

    Chapter 7: Collection Formulas 234 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Cluster P ercentage of Succ essful Calls (per cent) Ty p e CME Description The ratio betw een successful calls and th e total n umber of calls . Syntax ^(100*(ClusterSuccessfulCall/(Cluste rSuccess fulCall + ClusterUnsucces sful[...]

  • Page 257

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 235 Cluster P e rcentage of T o llBypass Calls (percent) Ty p e CME Description The ratio between toll bypass calls and the total number of calls . Syntax ^(100*(ClusterTollBypassCall/(Cluste rTotalCall))) F ormula Input Input: Clust[...]

  • Page 258

    Chapter 7: Collection Formulas 236 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Cluster T otal Hours of T raffic Ty p e CME Description The total call duration in hours. This for mula w ill be useful for future Erlang calculation. Syntax ^(duration/3600) F ormula Input Input: duration Source: ClusterCallDur[...]

  • Page 259

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 237 Cluster T otal Num ber of Compan y Calls (Nb) Ty p e CME Description The total number of company calls . This is the opposite of an exter nal call (see Cluster Total Number of External Calls (Nb) ). Any call with a caller and cal[...]

  • Page 260

    Chapter 7: Collection Formulas 238 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Cluster T otal Num ber of Compan y IP Calls (Nb) Ty p e CME Description The total number of intras ite and intersite IP calls . Syntax ^(ClusterIntrasiteIPCalls+ClusterInt ersiteIPCalls) F ormula Input Input: ClusterIntersiteIPC[...]

  • Page 261

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 239 Cluster T otal Num ber of Co mpan y Le gac yPBX Calls (Nb) Ty p e CME Description The total number of company leg acy PBX Calls. A legacy PBX call is an intrasite or inte rsite le g acy PBX call. Syntax ^(ClusterIntrasiteLegacyPB[...]

  • Page 262

    Chapter 7: Collection Formulas 240 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Cluster T otal Num ber of External Calls (Nb) Ty p e CME Description Any call to or from the PSTN . This is the opposite of a company call (see Cluster Total Number of Company Calls (Nb) ). An external call can be any of the fol[...]

  • Page 263

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 241 Cluster T otal Num ber of Normal Call Clearing Ty p e CME Description The total of calls with a nor mal ter mination code. Syntax ^(ClusterTotalCalls - ClusterDropCal ls) F ormula Input Input: ClusterDropCalls Source: ClusterDrop[...]

  • Page 264

    Chapter 7: Collection Formulas 242 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Cluster T otal Num ber of Ou tgoing External Calls (Nb) Ty p e CME Description The total of outbound calls g oing to th e PSTN . This metric is a subset of Cluster Total Number of External Calls (Nb) . An outgoing exter nal call[...]

  • Page 265

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 243 ClusterBlocking Ty p e Import Description T otal number of times tha t call bloc king occurred. T his can be due to la ck of channel availability or switc h congestion. Er ror codes 34 and 42 are used in the calculation. Syntax #[...]

  • Page 266

    Chapter 7: Collection Formulas 244 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterCallDur ation Ty p e Import Description The duration of the call, in seconds . Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CLUSTER[...]

  • Page 267

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 245 ClusterCauseCallRejected Ty p e Import Description Call rejected. Cause code 21. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CLUSTER[...]

  • Page 268

    Chapter 7: Collection Formulas 246 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterCauseChannelUnacc eptable Ty p e Import Description Channel unacceptable. Cause code 6. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CLUSTER[...]

  • Page 269

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 247 ClusterCauseDestinationOutOfOrder Ty p e Import Description Destination out of order . Cause code 27. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > C[...]

  • Page 270

    Chapter 7: Collection Formulas 248 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterCauseIn validNumberF ormat Ty p e Import Description Address incomplete, inv alid number for mat. Cause code 28. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OI[...]

  • Page 271

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 249 ClusterCauseMisdialedT runkPrefix Ty p e Import Description Misdialed tr unk prefix. Cause code 5. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CLUS[...]

  • Page 272

    Chapter 7: Collection Formulas 250 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterCauseNetworkOutOfOrder Ty p e Import Description Network out of order . Cause code 38. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CLUSTER[...]

  • Page 273

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 251 ClusterCauseNoAnsw erF romUser Ty p e Import Description No answer from user . Cause code 19. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CLUSTER[...]

  • Page 274

    Chapter 7: Collection Formulas 252 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterCauseNoChannelA vailable Ty p e Import Description No channel/circuit av ail able. Cause code 34. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco &g[...]

  • Page 275

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 253 ClusterCauseNoRout eT oD estination Ty p e Import Description No route to destination. Cause code 3. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CL[...]

  • Page 276

    Chapter 7: Collection Formulas 254 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterCauseNoRout eT ransitNetwork Ty p e Import Description No route to specified transit network. Cause code 2. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP >[...]

  • Page 277

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 255 ClusterCauseNoUserResponding Ty p e Import Description No user respon ding to the ca ll. Cause cod e 18. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco >[...]

  • Page 278

    Chapter 7: Collection Formulas 256 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterCauseNumberC hanged Ty p e Import Description Number changed. Cause code 22. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CLUSTER[...]

  • Page 279

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 257 ClusterCauseOther Ty p e Import Description Unspecified error. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CLUSTER[...]

  • Page 280

    Chapter 7: Collection Formulas 258 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterCauseResourceUna vailable Ty p e Import Description Re source unavailable or unspecified. Cause code 47. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > C[...]

  • Page 281

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 259 ClusterCauseSubscriberAbsent Ty p e Import Description Subscriber absent. Cause code 20. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CLUSTER[...]

  • Page 282

    Chapter 7: Collection Formulas 260 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterCauseS witchCongestion Ty p e Import Description witching equipment cong estion. Cause code 42. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco >[...]

  • Page 283

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 261 ClusterCauseT emporar yF ailure Ty p e Import Description T emporary failure. Caus e cod e 41. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CLUSTER[...]

  • Page 284

    Chapter 7: Collection Formulas 262 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterCauseUnassignedNumber Ty p e Import Description Unassigned or unallocated number . Cause code 1. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco >[...]

  • Page 285

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 263 ClusterCauseUserBusy Ty p e Import Description User busy . Cause code 17. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CLUSTER[...]

  • Page 286

    Chapter 7: Collection Formulas 264 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterDropCall Ty p e Import Description Identifies a call successfully establ ished, but that has been dropped acci dentally during the comm unication between the tw o parties . Syntax #Bulk Metric Generic Database Alias None.[...]

  • Page 287

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 265 ClusterErlangB Ty p e Import Description Probability that a new arriving call will be rejected because circ uits are busy . Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V[...]

  • Page 288

    Chapter 7: Collection Formulas 266 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterErlang Ty p e Import Description Distribution of v oice traffic tha tra v erses the PSTN , divided by time . Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP &g[...]

  • Page 289

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 267 ClusterF or wardT oV oiceM ail Ty p e Import Description Identifies a call forwarded to another des t ination by the original callee . In this case, the destination is the v oicemail extension number , defined through an addVoice[...]

  • Page 290

    Chapter 7: Collection Formulas 268 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterIncomingCall Ty p e Import Description Identifies a call whe r e the caller is not an internal extensi on. An incoming call can also be an inbound call or an of f-net call that comes from the PSTN . Syntax #Bulk Metric Ge[...]

  • Page 291

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 269 ClusterInternalCall Ty p e Import Description An internal call is a call between two internal exte nsi ons , managed by one or more CallManager clusters , where the caller and callee extensions are shor t, inter nal numbers . An [...]

  • Page 292

    Chapter 7: Collection Formulas 270 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterInternationalCall Ty p e Import Description Identifies a call whe r e the caller is a n inte rnal extension and where the callee is an international external PSTN number , according to the numbering plan (NANP or other pr[...]

  • Page 293

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 271 ClusterInter siteIPCall Ty p e Import Description Identifies a specific intern al call wher e the caller and callee are from different sites and are using a pure IP network transit path (that is , no PSTN Gatewa y is inv olved in[...]

  • Page 294

    Chapter 7: Collection Formulas 272 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterIntersite Legac yPBX Call Ty p e Import Description Identifies a specific inte rnal call where the caller and calle e are from different sites and where the voice path g oes through a PSTN G at eway . This type of call oc[...]

  • Page 295

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 273 ClusterIntrasi teIPCall Ty p e Import Description Identifies a specific internal call where the caller and ca llee are both at the same site and are using a pure IP network transit path (that is , no PSTN Ga teway is inv olved in[...]

  • Page 296

    Chapter 7: Collection Formulas 274 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterIntrasite LegacyP BX Call Ty p e Import Description Identifies a specif i c i nternal Call where the cal l er an d cal l e e are both at the same site , but where the v oice path g oes through a PSTN Gate way . In this ca[...]

  • Page 297

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 275 ClusterJitter Ty p e Import Description Provides an estimate of the statistical variance of the R TP data packet interval, in milliseconds. This metric comes from the CMR table. It is set once the ca ll is established. Also , thi[...]

  • Page 298

    Chapter 7: Collection Formulas 276 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterLatenc y Ty p e Import Description An estimate of netw ork latency , expressed in milliseconds. This value represents the average of the difference be tween the NTP timestamp indicated b y the RTP Control Protocol (RTCP) [...]

  • Page 299

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 277 ClusterLines Ty p e Import Description T otal number of type-18 interfaces lines. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CLUSTER[...]

  • Page 300

    Chapter 7: Collection Formulas 278 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterLocalCall Ty p e Import Description Identifies a call where the caller is an internal extensio n and the callee is a local exter nal PSTN number, according to the numbering plan (NANP or other prefixes). A local call ca n[...]

  • Page 301

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 279 ClusterLongDistanc eCall Ty p e Import Description Identifies a call wh er e the cal ler i s an in ternal extension and the cal lee is a long distance exte rnal PSTN nu mber , according to the n umbering pl an (NANP or Other pref[...]

  • Page 302

    Chapter 7: Collection Formulas 280 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterMOS Ty p e Import Description The mean opinion score (MOS). T his is a high-lev el metric. In voice communications , particularly interne t telephony , the MOS provides a numeric measure of the quality of human speech at [...]

  • Page 303

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 281 ClusterNbP ack etsLost Ty p e Import Description T otal number of pa ck ets that the sub-element loses d uring a call. This metric comes from the CMR table. It is set once the call is established. This me tric is onl y av ailable[...]

  • Page 304

    Chapter 7: Collection Formulas 282 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterNbP ack etsReceived Ty p e Import Description T otal number of pack ets that the sub-element receiv es during a call. This metric comes from the CMR table. It is set once the call is established. This me tric is onl y av [...]

  • Page 305

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 283 ClusterNbP ack etsSent Ty p e Import Description T otal number of pack ets that th e sub-element se nds during a cal l. This metric comes from the CMR table. It is set once the call is established. This me tric is onl y av ailabl[...]

  • Page 306

    Chapter 7: Collection Formulas 284 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterO ffNetCall Ty p e Import Description Identifies a call where at least one PSTN Gateway is in v o lved in the voice path, with the following criteria: • Inbound or outbound call • Inter nal call, or a call to/from a P[...]

  • Page 307

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 285 ClusterOnNetCall Ty p e Import Description Identifies a cal l where both t he caller and call ee are in ternal extensions , from the same site or different sites , and with the following criteria: • Outbound call • Internal c[...]

  • Page 308

    Chapter 7: Collection Formulas 286 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterShor tCall Ty p e Import Description Identifies a call suc ce ssfu l ly established, but with a call duration of less than one second. In this case, the CallManager set the CallDur ation value to 0 in the CDR table. A sho[...]

  • Page 309

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 287 ClusterSuccessfulCall Ty p e Import Description Identifies a call successfu lly establis hed. Once the cal l is establi shed, the comm unication starts between the tw o part ies . A successful call can be inbound, outbound, or an[...]

  • Page 310

    Chapter 7: Collection Formulas 288 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterT ollB ypassCall Ty p e Import Description Identifies a call whe re the caller i s an internal exte nsion managed by the CallManag er, and where the callee can be an internal extension or any exter nal PSTN number , with [...]

  • Page 311

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 289 ClusterT otalCall Ty p e Import Description T otal number of calls ,including call attempts, for the entire cluster . Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP &[...]

  • Page 312

    Chapter 7: Collection Formulas 290 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterT otalHoursO fT raffic Ty p e Import Description Sum of all call dura tions for the period, measured in hours . Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP[...]

  • Page 313

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 291 ClusterUnsuccessfulCall Ty p e Import Description Identifies a call that has not been successfully estab lished. In this case , the call setup has been reje cte d , and communication betw een the tw o par ties never started. An u[...]

  • Page 314

    Chapter 7: Collection Formulas 292 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterV oicemailCallDuration Ty p e Import Description Duration of a call with the v oic email application, in seconds . Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V [...]

  • Page 315

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 293 ClusterV oiceMailCall Ty p e Import Description Identifies a ca ll where th e fi nal destin ation (callee) is v oicemail. The voic email application is manag ed through a specific range of extensions numbers , define d site by si[...]

  • Page 316

    Chapter 7: Collection Formulas 294 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterV oicemailP ack ets Ty p e Import Description Number of pack ets that the sub-element se nt and receiv e d duri ng a voicemail call. This metric comes from the CMR table. It is set once the call is established with one of[...]

  • Page 317

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 295 CS Ty p e Import Description The number of seconds of concealment during a call. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CMR[...]

  • Page 318

    Chapter 7: Collection Formulas 296 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W DropCall Ty p e Import Description Identifies a call successfully establ ished, but that has been dropped acci dentally during the comm unication between the tw o parties . Syntax #Bulk Metric Generic Database Alias None. F o rm[...]

  • Page 319

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 297 DSP Card A vailability (percent) Ty p e SNMP (collection) Description DSP card av ailability percentage. Syntax Def DefaultNoRespResult 0; Dim I1 AS Integer Default * NAME Int erface; 100 * abs( delta(sysUpTime.0) * (1 + distrib([...]

  • Page 320

    Chapter 7: Collection Formulas 298 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W DSP Card Resource Utilization (percent) Ty p e SNMP (collection) Description T otal per ce ntage of DS P s in use for a DSP c ard. Syntax cdspCardResourceUtilization.%I1 Generic Database Alias None. F o rmula Editor P ath AP >[...]

  • Page 321

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 299 Encr yptedCallsActive Ty p e Import Description T otal number of cur r ently active encry pte d calls . Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco >[...]

  • Page 322

    Chapter 7: Collection Formulas 300 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Encr yptedP ar tiallyRegisteredPhones Ty p e Import Description T otal number of encr ypted extensions that have not completed the registration process . Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP[...]

  • Page 323

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 301 Encr yptedR egistered Phones Ty p e Import Description T ota l number of active authentica te d calls . Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco >[...]

  • Page 324

    Chapter 7: Collection Formulas 302 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W F or wardT oV oiceMail Ty p e Import Description Identifies a call forw arded to another destinat ion by the orig inal callee . In this case, the destination is one of the voicemail extension numbers . V oicemail extens ion numb[...]

  • Page 325

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 303 FX OP or tsActive Ty p e Import Description T otal number of FXO ports cur rently in use in the targ e t de vice. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > [...]

  • Page 326

    Chapter 7: Collection Formulas 304 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W FX OP or tsInSer vice Ty p e Import Description T otal number of FX O ports available in the target device. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco[...]

  • Page 327

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 305 FXSP or tsActive Ty p e Import Description T otal number of FXS ports cu r re ntl y in use in the target device. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > C[...]

  • Page 328

    Chapter 7: Collection Formulas 306 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W FXSP or tsInS er vice Ty p e Import Description T otal number of FX S por ts available in the target device. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisc[...]

  • Page 329

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 307 Gatekeeper Buffer Utilization (percent) Ty p e SNMP (collection) Description The percentag e of a g atekeeper device’ s buffer space that is in use. Syntax 100*((bufferSmTotal.0+bufferMdTotal. 0+bufferBgTotal.0+bufferLgTotal.0 [...]

  • Page 330

    Chapter 7: Collection Formulas 308 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Gatekeeper Call Setup Qualit y (percent) Ty p e SNMP (collection) Description P ercentage of calls that ha v e been set up successfully . Syntax 100 * (delta(cgkStatsAdmissionConfirm s.0) + delta(cgkStatsRcvdLocationC onfirms.0)[...]

  • Page 331

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 309 Gatekeeper CPU Utilization (percent) (avg last 5 mn) Ty p e SNMP (collection) Description CPU utilization percentag e over the last fi ve min utes . Syntax avgBusy5.0 Generic Database Alias None. F o rmula Editor P ath AP > Sp[...]

  • Page 332

    Chapter 7: Collection Formulas 310 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Gatekeeper ICMP Inbound Errors (percent) Ty p e SNMP (collection) Description P ercentage of inbound ICMP pa ckets that trigg ered errors. Syntax (100*(delta(icmpInErrors.0)/distrib( delta(icmpInMsgs.0), "==0:1, default:*&q[...]

  • Page 333

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 311 Gatekeeper ICMP Outbou nd Errors (per c ent) Ty p e SNMP (collection) Description P ercentage of outbound ICMP packets that trigg ered er rors . Syntax (100*(delta(icmpOutErrors.0)/distrib (delta(icmpOutMsgs.0), "==0:1, defa[...]

  • Page 334

    Chapter 7: Collection Formulas 312 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Gatekeeper P acket Errors (Nb) Ty p e SNMP (collection) Description T otal number of pack et errors for a gatekeeper devic e. Syntax V1=OIDVAL(distrib(delta(sysUpTime.0) , "default:1") * sum(*, delta(ifInDiscards.%I1) [...]

  • Page 335

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 313 Gatekeeper T otal Number of Admission Rejects (Nb) Ty p e SNMP (collection) Description T otal number of admission rejections . Syntax V1=OIDVAL(distrib(delta(sysUpTime.0) , "default:1") * delta(cgkStatsAdmissionRejects[...]

  • Page 336

    Chapter 7: Collection Formulas 314 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Gatekeeper T otal Number of Admission Requests (Nb) Ty p e SNMP (collection) Description T otal number of gatekeeper admission requests . Syntax V1=OIDVAL(distrib(delta(sysUpTime.0) , "default:1") * delta(cgkStatsAdmis[...]

  • Page 337

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 315 Gatekeeper T otal Number of Concurrent Calls (Nb) (Gauge) Ty p e SNMP (collection) Description T otal number of concurrent calls for a g atekeeper device. Syntax cgkStatsTotalConcurrentCalls.0 Generic Database Alias None. F o rmu[...]

  • Page 338

    Chapter 7: Collection Formulas 316 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Gatekeeper T otal Number of Location Rejects (Nb) Ty p e SNMP (collection) Description T otal number of locati on reject messages that a g atekeeper device sent and received. Syntax V1=OIDVAL(distrib(delta(sysUpTime.0) , "d[...]

  • Page 339

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 317 Gatekeeper T otal Number of Location Requests (Nb) Ty p e SNMP (collection) Description T otal number of locati on r equests that a g atekeeper devi ce sent and received. Syntax V1=OIDVAL(distrib(delta(sysUpTime.0) , "defaul[...]

  • Page 340

    Chapter 7: Collection Formulas 318 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Gatekeeper T otal Number of Registered EndP oints (Nb) Ty p e SNMP (collection) Description T otal number of endpoints registered to a Cisco gate keeper . Syntax cgkStatsRegisteredEndpoints.0 Generic Database Alias None. F o rmu[...]

  • Page 341

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 319 Gatekeeper T otal P ackets (Nb) Ty p e SNMP (collection) Description T otal number of pack ets that the ga tekeeper device sent and received. Syntax V1=OIDVAL(distrib(delta(sysUpTime.0) , "default:1") * ( delt a(ipForwD[...]

  • Page 342

    Chapter 7: Collection Formulas 320 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Gat ewa yC al ls A ctiv e Ty p e Import Description T otal number of curr ently active calls for the gateway re source or resources specified. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Speci[...]

  • Page 343

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 321 H323CallsA ctive Ty p e Import Description T otal number of currently active H.323 calls for the resource or resources specified. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk [...]

  • Page 344

    Chapter 7: Collection Formulas 322 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W H323CallsInP rogress Ty p e Import Description T otal number of H.323 calls being esta blished at the time of sampling . Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V O[...]

  • Page 345

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 323 HuntlistCallsActive Ty p e Import Description T otal number of curr ently active huntlist calls . Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > P erf[...]

  • Page 346

    Chapter 7: Collection Formulas 324 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W HuntlistCallsInP rogress Ty p e Import Description T otal number of curr ently active huntlist calls . Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco >[...]

  • Page 347

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 325 ICR Ty p e Import Description Inter val Conceal Ratio . The average concealment rate measured during the last three seconds of speech. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > [...]

  • Page 348

    Chapter 7: Collection Formulas 326 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ICRmx Ty p e Import Description Maximum conceal ratio during a call. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CMR[...]

  • Page 349

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 327 Inbound Loss (percent) Ty p e Generic Description Of all inbound traffic received by this entity , the percen tag e of PDUs that either : • Contained defects (such bad c hecksums or bad le ngth) t hat prev ented them fr om bein[...]

  • Page 350

    Chapter 7: Collection Formulas 328 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Incoming Ty p e Import Description Identifies a call w here caller is not an inte rnal extension. An Incoming call is also: • An Inbound call • An off-net call, coming from the PSTN Syntax #Bulk Metric Generic Database Alias[...]

  • Page 351

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 329 Inter face A v ailability (percent) Ty p e Generic Description The perce ntage of tim e tha t this inte rface was in an operational state. Alias F or Availability (percent) F o rmula Editor P ath AP > Generic > Univ ersal &[...]

  • Page 352

    Chapter 7: Collection Formulas 330 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Inter face A vailabi lity (percent) Ty p e SNMP (collection) Description P ercentag e of availability of a PSTN g a te way interface. Syntax Def DefaultNoRespResult 0; Dim I1 AS Integer Default * NAME Int erface; 100 * abs( delt[...]

  • Page 353

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 331 Inter face A v ailability (percent) Ty p e SNMP (collection) Description Interface availability percentag e for a Cisco g atekeeper. Syntax Def DefaultNoRespResult 0; Dim I1 AS Integer Default * NAME Int erface; 100 * abs( delta([...]

  • Page 354

    Chapter 7: Collection Formulas 332 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Inter face Bandwidth Utilization In (per cent) Ty p e SNMP (collection) Description Inbound bandwidth utilization percentage for a PSTN ga teway interface . Syntax Dim I1 AS Integer Default *; 100 * 8 * delta(ifInOctets.%I1) / ([...]

  • Page 355

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 333 Inter face Bandwidth Utilization In (per cent) Ty p e SNMP (collection) Description Inbound bandwidth utilization meas ured on a Gateke eper interface. Syntax Dim I1 AS Integer Default *; 100 * 8 * delta(ifInOctets.%I1) / (( delt[...]

  • Page 356

    Chapter 7: Collection Formulas 334 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Inter face Bandwidth Utilization Out (per cent) Ty p e SNMP (collection) Description Outbound bandwidth utilization percentage for a PSTN g ateway interface . Syntax Dim I1 AS Integer Default *; 100 * 8 * delta(ifOutOctets.%I1) [...]

  • Page 357

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 335 Inter face Bandwidth Utilization Out (per cent) Ty p e SNMP (collection) Description Outbound bandwidth utilization meas ured on a Gatekeeper interface. Syntax Dim I1 AS Integer Default *; 100 * 8 * delta(ifOutOctets.%I1) / ( (de[...]

  • Page 358

    Chapter 7: Collection Formulas 336 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Inter face P acket Loss (per cent) Ty p e SNMP (collection) Description P ercentage of interface packet loss . Syntax Dim I1 AS Integer Default * NAME Int erface; 100 * (delta(ifInErrors.%I1) + delta (ifInUnknownProtos.%I1) + de[...]

  • Page 359

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 337 Inter face P acket Loss (per cent) Ty p e SNMP (collection) Description T otal percentag e of pack ets lo st for a gate keeper interfac e. Syntax Dim I1 AS Integer Default * NAME Int erface; 100 * (delta(ifInErrors.%I1) + delta ([...]

  • Page 360

    Chapter 7: Collection Formulas 338 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Inter face Thr oughput In (k bps) Ty p e SNMP (collection) Description Inbound interface throughput measured in kilobits per second. Syntax Dim I1 AS Integer Default * NAME Int erface; (8 * delta(ifInOctets.%I1) / (delta( sysUpT[...]

  • Page 361

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 339 Inter face Throughput In (kbps) Ty p e SNMP (collection) Description T otal inbound throughput for a Gatekeeper inte rface, measured in kilobits per second. Syntax Dim I1 AS Integer Default * NAME Int erface; (8 * delta(ifInOctet[...]

  • Page 362

    Chapter 7: Collection Formulas 340 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Inter face Thr oughput Out (k bps) Ty p e SNMP (collection) Description Outbound interface throughput meas ured in kilobits per second. Syntax Dim I1 AS Integer Default * NAME Int erface; (8 * delta(ifOutOctets.%I1) / (delta (sy[...]

  • Page 363

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 341 Inter face Throughput Out (k bps) Ty p e SNMP (collection) Description T otal outbound throughput for a Gatekeeper in terface , measured in kilobits per second. Syntax Dim I1 AS Integer Default * NAME Int erface; (8 * delta(ifOut[...]

  • Page 364

    Chapter 7: Collection Formulas 342 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Internal Ty p e Import Description A call between tw o inter nal extensions, managed by one or more CallManage r clusters , wh ere the caller and callee extension numbers are short, inter nal numbers . An internal call can be: ?[...]

  • Page 365

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 343 International Ty p e Import Description Identifies a cal l where the caller is an internal extension and the ca llee is an international ext ernal PSTN number , according to the n umbering pl an (NANP or other prefixes). An inter[...]

  • Page 366

    Chapter 7: Collection Formulas 344 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Intersit eIPCall Ty p e Import Description Identifies a spec if ic i nternal Call wher e caller and c al l ee are from di fferent sites and ar e using a pure IP netw ork transit path (that is , no PSTN Gatew ay is in volv ed in [...]

  • Page 367

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 345 IntersiteL egac yPBX Call Ty p e Import Description Identifies a spec ific internal call where the cal ler and callee are from different sites and whe re the voic e path goes through a PSTN G at eway . The call can be between any[...]

  • Page 368

    Chapter 7: Collection Formulas 346 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Intr asiteIPCall Ty p e Import Description Identifies a specific internal Call where the call er and calle e are both at t he same site and are using a pure IP Netw ork transit path (that is , no PSTN Gatew ay is in volv ed in t[...]

  • Page 369

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 347 Intrasit eL egac yPBX Call Ty p e Import Description Identifies a speci f i c i nternal Call where the cal l er and callee are both at th e sam e si te , but where the voice path g oes through a PSTN Gate way . The call can be be[...]

  • Page 370

    Chapter 7: Collection Formulas 348 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W isCallee Ty p e Import Description Identifies the callee por tion of the call. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CDR[...]

  • Page 371

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 349 isCaller Ty p e Import Description Identifies the caller portion of the call. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CDR[...]

  • Page 372

    Chapter 7: Collection Formulas 350 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Jitter Ty p e Import Description Provides an estimate of the statistical variance of the RTP data pac ket inter val, in milliseconds . This metric comes from the CMR table. It is set once the call is established. This me tric is[...]

  • Page 373

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 351 Latency Ty p e Import Description An estimate of netw ork latency , expressed in milliseconds. This value represents the average of the difference be tween the NTP timestamp indicated b y the RTP Control Protocol (RTCP) messages [...]

  • Page 374

    Chapter 7: Collection Formulas 352 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Loc a l Ty p e Import Description Identifies a call where the caller is an internal extensio n and the callee is a local exter nal PSTN number, according to the numbering plan (NANP or other prefixes). A local call is also any o[...]

  • Page 375

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 353 Lon g D i st a n ce Ty p e Import Description Identifies a call whe re the caller i s an internal extension and where the ca l le e is a long di st ance external PSTN number , according to the numbering plan (NANP or other prefix[...]

  • Page 376

    Chapter 7: Collection Formulas 354 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ML QK av Ty p e Import Description A verage MOS Listening Quality K-factor for a call Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CMR[...]

  • Page 377

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 355 ML QK Ty p e Import Description MOS Listening Quali ty K-factor . T his is an estimate of the MOS score of the la st eight seconds of spee c h measured on the receiving end. Syntax #Bulk Metric Generic Database Alias None. F o rm[...]

  • Page 378

    Chapter 7: Collection Formulas 356 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ML QKmn Ty p e Import Description Minimum MOS Listening Quality K-factor for the wors t-sounding eigh t seconds . Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP >[...]

  • Page 379

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 357 MOHMulticastResourceA ctive Ty p e Import Description T otal number of curr ently active message-on-hold multicast resources . Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk >[...]

  • Page 380

    Chapter 7: Collection Formulas 358 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W MOHMulticastResourceA vailable Ty p e Import Description T otal number of av ailable messag e-on-hold multicast resources . Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > [...]

  • Page 381

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 359 MOHT otalMulticastResources Ty p e Import Description T otal number of activ e and inactiv e messag e-on-hold multicast resources . Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bul[...]

  • Page 382

    Chapter 7: Collection Formulas 360 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W MOHT otalUnicastResources Ty p e Import Description T ota l number of active and inacti ve message-on-hold unicast resources . Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk &g[...]

  • Page 383

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 361 MOHUnicastResourceActive Ty p e Import Description T otal number of curr ently active message-on-hold unicast resources. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OI[...]

  • Page 384

    Chapter 7: Collection Formulas 362 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W MOHUnicastResourceA vailable Ty p e Import Description T otal number of av ailable messag e-on-hold unicast resources . Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OI[...]

  • Page 385

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 363 MOS Ty p e Import Description The mean opinion score (MOS). T his is a high-level metric . In voice communications , particularly interne t telephony , the MOS provides a numeric measure of the quality of human speech at the dest[...]

  • Page 386

    Chapter 7: Collection Formulas 364 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W NbP acketsLost Ty p e Import Description Number of pac kets the sub-element lost during a call. This metric comes from the CMR table. It is set once the call is established. This me tric is onl y av ailable for IP phones . Synta[...]

  • Page 387

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 365 NbP acketsReceived Ty p e Import Description Number of pack ets that the su b-element received during a call. This metric comes from the CMR table. It is set once the call is established. This me tric is onl y av ailable for IP p[...]

  • Page 388

    Chapter 7: Collection Formulas 366 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W NbP acketsS ent Ty p e Import Description Number of pack ets that the su b-element sent during a call. This metric comes from the CMR table. It is set once the call is established. This me tric is onl y av ailable for IP phones [...]

  • Page 389

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 367 Of f N e t Ty p e Import Description Identifies a call wher e at least one PSTN Gatew ay is in volv ed in the voice path, with the follo wing criteria: • Inbound or outbound call • Inter nal call or call to/from a PSTN number[...]

  • Page 390

    Chapter 7: Collection Formulas 368 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W OnNet Ty p e Import Description Identifies a c all where both the ca ller and cal lee are internal extensi ons , from the sa me site or diff erent sites , with the following criteria: • Outbound call • Internal call • Inte[...]

  • Page 391

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 369 Outbound Loss (per cen t ) Ty p e Generic Description Out of all outbound traffic to be sent by this entity , the percentage of PDUs that either : • Contained defects that prevente d them from being trans ferable • W ere disc[...]

  • Page 392

    Chapter 7: Collection Formulas 370 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Pe r c e n t a g e o f C o m p a n y C a l l s ( p ercent) CME(Bulk) VOIP Cisco Ty p e CME Description Ratio between company calls and the total number of calls . F or a definition of company calls, see Cluster Total Number of C[...]

  • Page 393

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 371 P ercentage of Drop Calls (p er cent) CME(Bulk) VOIP Cisc o Ty p e CME Description Ratio between dropped calls and th e total number of calls . Syntax (isCaller + isCallee) = 0 ifTrue: [^ nil]. ^(100*(DropCalls/(isCaller + isCall[...]

  • Page 394

    Chapter 7: Collection Formulas 372 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Pe r c e n t a g e o f Pa c k e t L o s t ( p ercent) CME(Bulk) VOIP Cisco Ty p e CME Description Ratio between pac kets lost and the total number of pack ets sent and receiv ed. Syntax ^(100*(NbPacketsLost/(NbPacketsRecei ved+N[...]

  • Page 395

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 373 P ercentage of Successful Calls (Nb) CME(Bulk) VOIP Cisc o Ty p e CME Description Ratio between the n umber of successful calls and the total number of calls . Syntax (successful+unsuccessful) = 0 ifTrue : [^nil]. ^(100*(successf[...]

  • Page 396

    Chapter 7: Collection Formulas 374 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W P ercentage of T ollBypass Calls (percent) CME(Bulk) VOIP Cisc o Ty p e CME Description Ratio between toll by pass calls and the total n umber of calls . Syntax (isCaller + isCallee) = 0 ifTrue: [^ nil]. ^(100*(TollBypassCall/(i[...]

  • Page 397

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 375 PSTN Gateway Active DS0 Channels (Nb) (Gauge) Ty p e SNMP (collection) Description The total number of currently activ e DS0 channels for a PSTN gateway PRI. Syntax DEF SaveAlias 10703; cpmActiveDS0s.0 Generic Database Alias PSTN[...]

  • Page 398

    Chapter 7: Collection Formulas 376 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W PSTN Gateway Active DS0 Channels (Nb) (Gauge) Ty p e SNMP (collection) Description The total number of currently activ e DS0 c hannels for a PSTN gatewa y . Syntax DEF SaveAlias 10703; Dim I0 AS Integer Default * NAME If; V1=OID[...]

  • Page 399

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 377 PSTN Gateway Active DS0 Channels (Nb) Ty p e Generic Description The total number of activ e DS0 channels for all of the enabled PRIs in a PSTN device. Alias F or PSTN Gateway Active DS0 Channels (Nb) (Gauge) PSTN Gateway Active [...]

  • Page 400

    Chapter 7: Collection Formulas 378 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W PSTN Gateway Call Setup Qualit y (percent) (Successful / T otal) Ty p e Generic Description P ercentage of successful call setups for a PSTN g ateway device. Alias F or PSTN Gateway Call Setup Quality (percent) (successful / Tot[...]

  • Page 401

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 379 PSTN Gateway Call Setup Qualit y (percent) (successful / T otal) Ty p e SNMP (collection) Description The perce ntage of successful call setups for a PSTN gateway device. Syntax DEF SaveAlias 10708; V1= OIDVAL(sum(*, delta(isdnSi[...]

  • Page 402

    Chapter 7: Collection Formulas 380 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W PSTN Gateway Call Setup Qual ity (percent) (successful / unsuccessful) Ty p e SNMP (collection) Description T otal call setup quality for a PSTN devic e (successful/ unsuccessful). Syntax DEF SaveAlias 10708; 100*(delta(cpmCallV[...]

  • Page 403

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 381 PSTN Gateway DS1 Active DS0 Channels (Nb) Ty p e SNMP (collection) Description Number of activ e DS0 channels that are acti ve for a specific serial E1/T1 interface . Because there is no specific OID fo r this measurement in the [...]

  • Page 404

    Chapter 7: Collection Formulas 382 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W PSTN Gateway ICMP Inbo und Errors (perc e nt) Ty p e SNMP (collection) Description P ercentage of inbound ICMP er rors . Syntax (100*(delta(icmpInErrors.0)/distrib( delta(icmpInMsgs.0), "==0:1, default:*")))*distrib(de[...]

  • Page 405

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 383 PSTN Gateway ICMP Outb ound Errors (perc e nt) Ty p e SNMP (collection) Description P ercentage of outbound SNMP errors. Syntax (100*(delta(icmpOutErrors.0)/distrib (delta(icmpOutMsgs.0), "==0:1, default:*")))*distrib(d[...]

  • Page 406

    Chapter 7: Collection Formulas 384 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W PSTN Gateway Networ k Errors (perc ent) Ty p e SNMP (collection) Description P ercentage of network errors obser ved b y a PSTN g atewa y . Syntax distrib(delta(sysUpTime.0), "default:1") * ((delta(ipOutDiscards.0)+del[...]

  • Page 407

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 385 PSTN Gateway P acket Discards Ty p e SNMP (collection) Description The total number of PSTN Gateway pac kets discarded. Syntax distrib(delta(sysUpTime.0), "default:1") * ((delta(ipOutDiscards.0)+delta(ipInD iscards.0))/[...]

  • Page 408

    Chapter 7: Collection Formulas 386 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W PSTN Gateway T otal Ac tive DS0 Channels (Nb) (Gauge) Ty p e SNMP (collection) Description The total num ber of currently activ e DS0 channels for a PSTN Gatew ay . Syntax DEF SaveAlias 10703; V1= OIDVAL(sum(*, distrib(isdnBeare[...]

  • Page 409

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 387 PSTN Gateway T o tal Call Signaling Errors (Nb) Ty p e SNMP (collection) Description The total number of signaling er rors obser ved for a PSTN Gateway . Syntax DEF SaveAlias 10707; delta(cpmISDNCallsRejected.0) + delt a(cpmISDNC[...]

  • Page 410

    Chapter 7: Collection Formulas 388 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W PSTN Gateway T otal Calls per minute (calls/mn) (sum of all DS0s) Ty p e SNMP (collection) Description The total calls per minute summed for a ll configured PRIs on a PSTN Gateway . Syntax DEF SaveAlias 10705; V1= OIDVAL(sum(*, [...]

  • Page 411

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 389 PSTN Gateway T otal Number Calls Rejec ted (Nb) Ty p e SNMP (collection) Description The total number of reje cted calls for a PSTN G ateway . Syntax DEF SaveAlias 10707; V1= OIDVAL(distrib(delta(sysUpTime.0 ), "default:1&qu[...]

  • Page 412

    Chapter 7: Collection Formulas 390 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W PSTN Gateway T otal Number of Calls (Nb) Ty p e Generic Description The total n umber of calls for a PSTN de vice . Alias F or PSTN Gateway Total Number of Ca lls PSTN Gateway Total Number of Ca lls (sum of al l DS0s) F o rmula [...]

  • Page 413

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 391 PSTN Gateway T otal Number of Calls (sum of all DS0s) Ty p e SNMP (collection) Description The total num ber of currently acti v e calls for all DS0s configured in a PSTN Gateway . Syntax DEF SaveAlias 10704; V1= OIDVAL(sum(*, de[...]

  • Page 414

    Chapter 7: Collection Formulas 392 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W PSTN Gateway T otal Number of Calls per mn (Calls/mn) Ty p e Generic Description The tota l number of calls per minute for a PSTN device. Alias F or PSTN Gateway Total Calls per minute (calls/mn) (sum of all DS0s) PSTN Gateway T[...]

  • Page 415

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 393 PSTN Gateway T otal Number of Calls per mn (Calls/mn) Ty p e SNMP (collection) Description The tota l number of calls per minute for a PSTN Gateway . Syntax DEF SaveAlias 10705; V1 = OIDVAL(sum(*, delta(isdnSigStatsInCalls.*))); [...]

  • Page 416

    Chapter 7: Collection Formulas 394 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W PSTN Gateway T o tal Number of Calls Ty p e SNMP (collection) Description The total number of calls obser ved b y a PSTN Gateway . Syntax DEF SaveAlias 10704; V1= OIDVAL(distrib(delta(sysUpTime.0 ), "default:1") * sum([...]

  • Page 417

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 395 PSTN Gateway T otal Number of Successful Calls (Nb) Ty p e Generic Description The total number of successful calls for a PSTN g a te way device. Alias F or PSTN Gateway Total Number of Successful Calls (Nb) PSTN Gateway Total Nu[...]

  • Page 418

    Chapter 7: Collection Formulas 396 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W PSTN Gateway T otal Number of Successful Calls (Nb) Ty p e SNMP (collection) Description The total number of successf ul calls for a PSTN Gateway . Syntax DEF SaveAlias 10706; delta(cpmCallVolSuccISDNDigital.0) Generic Database [...]

  • Page 419

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 397 PSTN Gateway T otal Number of Successful Calls (Nb) Ty p e SNMP (collection) Description The total number of successful ca lls made through a PSTN Gateway . Syntax DEF SaveAlias 10706; V1= OIDVAL(distrib(delta(sysUpTime.0 ), &quo[...]

  • Page 420

    Chapter 7: Collection Formulas 398 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W PSTN Gateway T otal Number of Unsuccessful Calls (Nb) Ty p e Generic Description The total number of unsuccessful calls for a PSTN gateway device. Alias F or PSTN Gateway Total Call Signaling Errors (Nb) PSTN Gateway Total Numbe[...]

  • Page 421

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 399 PSTN Gateway T otal P ackets per S econd Ty p e SNMP (collection) Description The total number of pack ets per second for a PSTN Gatewa y . Syntax (delta(ipForwDatagrams.0) + delta(ip OutRequests.0) + delta(ipInReceives.0))/(delt[...]

  • Page 422

    Chapter 7: Collection Formulas 400 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W SCS Ty p e Import Description Severely concealed seconds . Concealment lasting long er th an fifty milliseconds or fiv e percent of the voice traffic. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP &g[...]

  • Page 423

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 401 Shor tCall Ty p e Import Description Identifies a call suc cessfully establis hed, but with a call duration of less than one second. In this case, the CallManager set the CallDur ation value to 0 in the CDR table. A short call is[...]

  • Page 424

    Chapter 7: Collection Formulas 402 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W SIPCallsA ctive Ty p e Import Description T otal number of curr ently active SIP calls for the resource or resources spec ified . Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk[...]

  • Page 425

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 403 SIPCallsInP rogress Ty p e Import Description T otal number of SIP calls being es tablished at the time of sampling. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP &g[...]

  • Page 426

    Chapter 7: Collection Formulas 404 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W SNMP A vailability (per cent) (a vg last hour) Ty p e SNMP (collection) Description The average of SNMP av ailability percentages over the last hour , for CallManag er devices . Syntax Stat( "Targets" , %H1 , "SNM[...]

  • Page 427

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 405 SNMP A vailability (per cent) (a vg last hour) Ty p e SNMP (collection) Description The average of SNMP av ailability percentages ov er the last hour , for PST N Gateway devices . Syntax Stat( "Targets" , %H1 , "SN[...]

  • Page 428

    Chapter 7: Collection Formulas 406 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W SNMP A vailability (per cent) (a vg last hour) Ty p e SNMP (collection) Description The average of SNMP av ailability percentages over the last hour , for Cisco Gatekeeper devices . Syntax Stat( "Targets" , %H1 , "[...]

  • Page 429

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 407 SNMP A vailability (per cent) (a vg last hour) Ty p e SNMP (collection) Description Netcool/Proviso performance Metric . W orks with PVL 1.2 or better . Syntax Stat( "Targets" , %H1 , "SNMP Availa bility (%) [last [...]

  • Page 430

    Chapter 7: Collection Formulas 408 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W SNMP Response Time (ms) (avg last hour) Ty p e SNMP (collection) Description The average of SNMP pac k et response times , in milliseconds , over the last hour , for CallManager Ser ver devices . Syntax Stat( "Targets"[...]

  • Page 431

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 409 SNMP Response Time (ms) (avg last hour) Ty p e SNMP (collection) Description The average of SNMP packet response times , in milliseconds , ov er the last hour , for PSTN Gatewa y devices . Syntax Stat( "Targets" , %H1 ,[...]

  • Page 432

    Chapter 7: Collection Formulas 410 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W SNMP Response Time (ms) (avg last hour) Ty p e SNMP (collection) Description Netcool/Proviso performance metric. W orks with PVL 1.2 or better . Syntax Stat( "Targets" , %H1 , "Average SNM P Response Time (ms) [la[...]

  • Page 433

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 411 SNMP Unav ailable (percent) (avg last hour) Ty p e CME Description The average of SNMP unav ailability percentages over the last hour . Syntax ^(100 - avail) F ormula Input Input: avail Source: SNMP Availability (percent) (avg la[...]

  • Page 434

    Chapter 7: Collection Formulas 412 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W SuccessfulCall Ty p e Import Description Identifies a call successful ly established . Once the call i s established , the comm unication starts betwe en the tw o part ies . A successful call can be inbound, outbound, or any oth[...]

  • Page 435

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 413 T1ChannelsActive Ty p e Import Description T otal number of T1 channels currently in use in the target devi ce. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Ci[...]

  • Page 436

    Chapter 7: Collection Formulas 414 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W T1SpansInSer vice Ty p e Import Description T otal number of T1 spans av ailable in the target device. Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco >[...]

  • Page 437

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 415 T ollbypassCallDuration Ty p e Import Description The duration of a toll bypass call, in seconds . Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP > Cisco > CDR[...]

  • Page 438

    Chapter 7: Collection Formulas 416 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W T ollB ypassCall Ty p e Import Description Identifies a call whe re the caller i s an internal exte nsion managed by the CallManag er, and where the callee can be an internal extension or any exter nal PSTN number , with one or [...]

  • Page 439

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 417 T otal Number of Calls (Nb) CME(Bulk) VOIP Cisco Ty p e CME Description The total n umber of ca lls for all callers and callees . Syntax ^(isCaller + isCallee) F ormula Input Input: isCallee Source: isCallee (Formula) Input: isCa[...]

  • Page 440

    Chapter 7: Collection Formulas 418 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W T otal Number of Outgoing Ex ternal Calls (Nb) Ty p e CME Description The total number of outbound calls going to the PSTN . An outgoing exter nal call ca n be any of these call types: •L o c a l • Long distance • Internat[...]

  • Page 441

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 419 T otal Number of V oiceM ail Direct Calls (Nb) CME(Bulk) VOIP Cisco Ty p e CME Description The total number of voicemail calls that are direct calls to voicemail (that is, users calling voicemail directly rather than being forwar[...]

  • Page 442

    Chapter 7: Collection Formulas 420 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W UnsuccessfulCall Ty p e Import Description Identifies a call that has not been succ es sfully established . In this ca se , the call setup has been reje cte d, and the communication betw een the tw o parties never started. An un[...]

  • Page 443

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 421 V oicemailC allDuration Ty p e Import Description Duration of a call with the v oic email application, in seconds . Syntax #Bulk Metric Generic Database Alias None. F o rmula Editor P ath AP > Specific > Bulk > V OIP >[...]

  • Page 444

    Chapter 7: Collection Formulas 422 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W V oiceMailCall Ty p e Import Description Identifies a call where the final destination (callee) is voicemail. The voicemail app lication is managed through a specific range of extensions numbers , defi ned site by site, using th[...]

  • Page 445

    Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 423 V oicemailP ackets Ty p e Import Description Number of pack ets that the sub-element se nt and receiv ed during a voicemail call. This metric comes from the CMR table . It is set once the call is established with one of the v oic[...]

  • Page 446

    Chapter 7: Collection Formulas 424 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W NO TES[...]

  • Page 447

    Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 425 Chapter 8: Disc o ver y F ormulas This chapter discusses the following topics: Over view A discov er y for mula (also called an inv entor y for mula) allows Netcool/Proviso to recognize resources specific to the target devices and technologies supported in the[...]

  • Page 448

    Chapter 8: Discovery Formulas 426 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Discov er y F ormula Struc ture A discovery for mula typically has three sections: • Instance v ariable declaration . Instance v ariables represent the inpu t values for a for mula. The following line is an example of an instan[...]

  • Page 449

    Chapte r 8: Di scover y Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 427 CC M _ G a t e w a y _ D e v i c e Ty p e SNMP (discov e ry) Description Sub-element discovery for CallManag er ga te wa ys through the CCM MIB . This allows the retriev a l of gatewa y registrat ion status with the CallManager[...]

  • Page 450

    Chapter 8: Discovery Formulas 428 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W CC M _ M e d i a _ D e v i c e Ty p e SNMP (discov e ry) Description CallManager m edia device discover y . Syntax Dim I1 AS Integer Default * NAME Med ia; V1 = OIDVAL(ccmMediaDeviceName.%I1); V2=OIDVAL(ccmClusterId.1); V3=OIDVAL[...]

  • Page 451

    Chapte r 8: Di scover y Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 429 C C M_Ser ver_Device Ty p e SNMP (discov e ry) Description CallManager Ser ver device discovery . Syntax V1 = OIDVAL(ccmClusterId.1); V2 = OIDVAL(cdpGlobalDeviceId.0); V3 = OIDVAL(ccmDescription.1); V4 = OIDVAL(ccmVersion.1); %[...]

  • Page 452

    Chapter 8: Discovery Formulas 430 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W C C M_Ser ver_F ileSystem Ty p e SNMP (discov e ry) Description CallManager Ser ver file system discov er y . Syntax Dim I1 AS Integer Default * NAME Fil eSys; V1 = OIDINST((hrStorageIndex.%I1) != 1, once); V2 = OIDVAL(hrStorageD[...]

  • Page 453

    Chapte r 8: Di scover y Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 431 C CM_Ser ver_Inter face Ty p e SNMP (discov e ry) Description CallManager Ser ver interface discovery . Syntax Dim I1 AS Integer Default * NAME If; V009 = OIDINST(ifAdminStatus.%I1 == 1); V002=OIDVAL(ccmClusterId.1); V001 = OID[...]

  • Page 454

    Chapter 8: Discovery Formulas 432 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W CC M _ S e r ve r _ Pr o c e s s Ty p e SNMP (discov e ry) Description CallManager Ser ver process discov er y . Syntax Dim I1 AS Integer Default * NAME Pro cess; V1 = OIDINST( not (hrSWRunName.%I1 l ike "java.exe") &am[...]

  • Page 455

    Chapte r 8: Di scover y Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 433 CC M _ S e r ve r _ S q l D a t a b a s e Ty p e SNMP (discov e ry) Description CallManager Ser ver SQL datab ase disco ver y . Syntax Dim I1 AS Integer Default * NAME Sql Db; V1 = OIDVAL(mssqlDbInfoDbName.%I1 fo rmat clean, on[...]

  • Page 456

    Chapter 8: Discovery Formulas 434 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Gatekeeper_D evice Ty p e SNMP (discov e ry) Description Gateke eper device disco v er y . Syntax V1=OIDVAL(cgkStatsAdmissionRequests. 0); %V1 index "<NULL>||-UNSPECIFIED||VoI PDeviceType<CiscoGatekeeper>||"[...]

  • Page 457

    Chapte r 8: Di scover y Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 435 PSTN_Gateway_Device Ty p e SNMP (discov e ry) Description PSTN Gateway device discovery . Syntax Dim I1 AS Integer Default * NAME If; Dim I2 AS Integer Default * NAME Dev ; V002 = OIDVAL(sysLocation.0,once); V003 = OIDINST((cdp[...]

  • Page 458

    Chapter 8: Discovery Formulas 436 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W rfc1213-MIB-II CISCO-CDP-MIB .my[...]

  • Page 459

    Chapte r 8: Di scover y Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 437 PSTN_Gateway_DSP_Car d Ty p e SNMP (discov e ry) Description PSTN Gateway DSP card disco v er y . Syntax Dim I1 AS Integer Default * NAME DSP Card; V1 = OIDVAL(cdspCardIndex.%I1); V2 = OIDVAL(cdspCardMaxChanPerDSP.%I1); V3 = OI[...]

  • Page 460

    Chapter 8: Discovery Formulas 438 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W NO TES[...]

  • Page 461

    Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 439 Appendix A: Configur ation This appendix explains how to configure the Cisco IP T elephony T echnology Pack and consists of the following topics: Over view Netcool/Proviso supports the following tw o types of te c hnolog y packs, based on the type of data that[...]

  • Page 462

    Appendix A: Configuration 440 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Impor tant: Y ou will need to r efer to this guide in order to r un a Bulk inventor y pr ofile. — Access to the Netcool/Pro viso DataMart ser ver . — An X Window server on the DataMart ser ver . Note: (Pr e-443 Netcool/Pr oviso) [...]

  • Page 463

    Appendix A: Configuration Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 441 2. Copy technolog y-specific files from the Da taMart ser ver to the DataChannel ser ver. T echnolog y-specific files are used to associate a UB A technolog y pack with a specific instance of the UB A. Note: W hile it is possible to i[...]

  • Page 464

    Appendix A: Configuration 442 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W 3-c . Click the Configuration tab , then click Reque st Edit or to open the Request Editor . 3-d. Click the Collection tab . 3-e. Click Refre sh . The predefined dat a collection req uests are loa ded into the R equest Editor from th[...]

  • Page 465

    Appendix A: Configuration Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 443 The technolog y pack’ s UBA is responsible for retrieving CCM data, using the Data Direct SQL se r ver bridge to do so . This bridg e is par t of the UB A in stallation. No additional softw are is required. Y ou need to set up the D[...]

  • Page 466

    Appendix A: Configuration 444 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Impor tant: I f you do not have a CUCM envir onment, skip Step 6 through Step 9 , and continue with Step 10 . 6. CUCM environment only: On the DataChannel host, crea te a dire ctory for each CUCM ser ver from which CDR, CMR, and P er[...]

  • Page 467

    Appendix A: Configuration Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 445 cucm.user User ID required for login to the CUCM. Example : cucm.user=cucmuser cucm.pass User passw ord required for login to the CUCM. Example : cucm.pass=cucmpwd ftp.user User ID required for login to the Da taChannel host that issu[...]

  • Page 468

    Appendix A: Configuration 446 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W resend_sent_files If true , the CUCM ser ver will re-send files that it has already successfully sent. Since the CUCM can be configur ed to send data files to any host specified by CUCM W eb administration configuration settings , th[...]

  • Page 469

    Appendix A: Configuration Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 447 Note: Befor e pr oceeding to the nex t step, be sure you have configur ed each cucm.pr oper ties file in the dir ectories you cr ea te d i n Step 6. 9. CUCM envi ronment only: Star t all ProvisoCUCM appl ications by r unning the start[...]

  • Page 470

    Appendix A: Configuration 448 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W 11. (R equires the Netcool/Pr oviso DataMar t Configuration Guide ) Run the initial SNMP inv entor y and initiate a disco very. site A v ariab le assigned to th e J av aScript object S ite . A Site ob ject defines a se t of propertie[...]

  • Page 471

    Appendix A: Configuration Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 449 An inv entory collects data about the netw ork resources that the tec hnolog y pack mo nitors . After you install an SNMP technology pack, you must cr eate an inv entor y profile using the Inventor y T ool Wizard and then initiate a d[...]

  • Page 472

    Appendix A: Configuration 450 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W T o manually add the pack-spe cific UB A parameters to the dc.cfg file, follow these steps: 12-f. Open a second ter minal emulator . 12-g . On the DataChannel ser ver , change your working directory to the D ATA_CHANNEL_HOME /conf di[...]

  • Page 473

    Appendix A: Configuration Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 451 kill -9 <amgrw_pid> kill -9 <cmgrw_pid> 14-f. Use the following commands to rest art each DataChanne l visual process: cnsw logw amgrw cmgrw 14-g . Use the dccmd command to start all DataChannel applications: dccmd -action[...]

  • Page 474

    Appendix A: Configuration 452 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W 15. Ensure that the Bulk input files can be read. T o verify that the UB A application can read the Bulk input files, fo llo w these steps: 15-a. Place a Bulk input file at the source input location. — (443 only) T he source input [...]

  • Page 475

    Appendix A: Configuration Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 453 tail -f D ATA_CHANNEL_ HOME /log/p roviso.log | grep UBA.<channel>.<collector>- | more The following ta ble identifies the success mess ages you should look for . Line breaks appear in the messages to make them more readab[...]

  • Page 476

    Appendix A: Configuration 454 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W where: Y ou must use the Inve ntor y T ool to r un a Bulk in ventory profile. T o r un this technolog y pack’ s Bulk invent ory profile, perfor m the following steps: 16-a. In the com mand window where you loaded the DataMart envir[...]

  • Page 477

    Appendix A: Configuration Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 455 17-g . (O ptional) Y ou can also deploy repor ts on a regula r basis by creating a cron entry that makes use of the inventory CLI command and the -reportGrouping option. This option instr ucts the inv entory command to r un the repor [...]

  • Page 478

    Appendix A: Configuration 456 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W[...]

  • Page 479

    Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 457 Appendix B: UBA P arameters Ref erence (443, T opology Editor) This appendix provides Unix refere nce pag es for each of the pack-specific UB A parameters supplied with the XSD file for the Cisco IP T ele phony T ec hnolog y P ack. The de scriptions are the sa[...]

  • Page 480

    Appendix B: UBA Parameters Reference (443, T o pology Editor) 458 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W • Detail . Pro vides details about the para meter, including possible values .[...]

  • Page 481

    Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 459 INST ANCES Description Group alias . Component UB A Va l u e Default: VOIP_CISCO_IPT_PERFMON Attribute: Read-only Location: Advanced Properties tab Detail The DataChannel suppor ts multiple instance[...]

  • Page 482

    Appendix B: UBA Parameters Reference (443, T o pology Editor) 460 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W INST ANCES Description Group alias . Component UB A Va l u e Default: VOIP_CISCO_IPT Attribute: Read-o nly Location: Advanced Properties tab Detail The DataChannel suppor ts multiple instances of t[...]

  • Page 483

    Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 461 INST ANCES Description Group alias . Component UB A Va l u e Default: VOIP_CISCO_IPT Attribute: Read-only Location: Advanced Properties tab Detail The DataChannel suppor ts multiple instances of tec[...]

  • Page 484

    Appendix B: UBA Parameters Reference (443, T o pology Editor) 462 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W VOIP_CISC O_IPT .CCMINPUT .DELETEONAC QUIRE Description Deletes CCM Bulk input files after acquisition. Component UB A Va l u e Default: false Attribute: Writable Location: Advanced Properties tab [...]

  • Page 485

    Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 463 VOIP_CISC O_IPT .C CMINPUT .URI Description CCM Bulk input files location. Component UB A Va l u e Default: No default value Attribute: Read-only Location: Properties tab Detail The DataChannel appl[...]

  • Page 486

    Appendix B: UBA Parameters Reference (443, T o pology Editor) 464 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W VOIP_CISC O_IPT .CDRINPUT .DELETEONAC QUIRE Description Deletes CUCM Bulk input files after acquisition. Component UB A Va l u e Default: false Attribute: Writable Location: Advanced Properties tab[...]

  • Page 487

    Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 465 VOIP_CISC O_IPT .CDRINPUT .URI Description CUCM Bulk input files location. Component UB A Va l u e Default: No default value Attribute: Read-only Location: Properties tab Detail The DataChannel appl[...]

  • Page 488

    Appendix B: UBA Parameters Reference (443, T o pology Editor) 466 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W VOIP_CISC O_IPT .DESIGNFILE Description J av aScript file that controls UB A for CCM or CUCM metrics . Component UB A Va l u e Default: CUCMAdaptor.js Attribute: Read-o nly Location: Properties tab[...]

  • Page 489

    Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 467 VOIP_CISC O_IPT .DESIGNFILE Description J av aScript file that controls UB A for CCM or CUCM metrics . Component UB A Va l u e Default: CCMAdaptor.js Attribute: Read-only Location: Properties tab De[...]

  • Page 490

    Appendix B: UBA Parameters Reference (443, T o pology Editor) 468 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W VOIP_CISCO _IPT .INPUT_DIRECTOR Y Description P ath to Bulk input files director y for CCM or CUCM metrics . Component UB A Va l u e Default: sqldb:odbc*threade d/username=user&password=pa sswd[...]

  • Page 491

    Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 469 VOIP_CISC O_IPT .INPUT_DIRECT ORY Description P ath to Bulk input files director y for CCM or CUCM metrics . Component UB A Va l u e Default: No default value Attribute: Writable Location: Propertie[...]

  • Page 492

    Appendix B: UBA Parameters Reference (443, T o pology Editor) 470 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W VOIP_CISC O_IPT .INPUT_FTP_P ASSWORD Description FTP or SFTP passw ord for Bulk input f iles used in CCM or CUCM en vironments. Component UB A Va l u e Default: No default value Attribute: Writable[...]

  • Page 493

    Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 471 VOIP_CISC O_IPT .INPUT_FTP_USERNAME Description FTP or SFTP username for Bulk input f iles used in CCM or CUCM en vironments . Component UB A Va l u e Default: No default value Attribute: Writable L[...]

  • Page 494

    Appendix B: UBA Parameters Reference (443, T o pology Editor) 472 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W VOIP_CISCO _IPT .INPUT_HOST Description Hostname for Bulk input files in CCM or CUCM environments. Component UB A Va l u e Default: No default value Attribute: Writable Location: Properties tab Det[...]

  • Page 495

    Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 473 VOIP_CISC O_IPT .INPUT_HOST Description Hostname for Bulk input files in CCM or CUCM environments. Component UB A Va l u e Default: No default value Attribute: Writable Location: Properties tab Deta[...]

  • Page 496

    Appendix B: UBA Parameters Reference (443, T o pology Editor) 474 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W VOIP_CISCO _IPT .INPUT_USE_SECURE_FTP Description Acquire CCM or CUCM Bulk i nput files us ing secure FTP . Component UB A Va l u e Default: false Attribute: Writable Location: Properties tab Detai[...]

  • Page 497

    Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 475 VOIP_CISC O_IPT .INPUT_USE_SECURE_FTP Description Acquire CCM or CUCM Bulk i nput files using secure FTP . Component UB A Va l u e Default: false Attribute: Writable Location: Properties tab Detail [...]

  • Page 498

    Appendix B: UBA Parameters Reference (443, T o pology Editor) 476 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W VOIP_CISCO _IPT_PERFMON.DESIGNFILE Description J av aScript file that contro ls UB A for CUCM Perfmon metrics . Component UB A Va l u e Default: CUCMPerfmonAdaptor.js Attribute: Read-o nly Location[...]

  • Page 499

    Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 477 VOIP_CISC O_IPT_PERFMON.INPUT_DIRECT ORY Description P ath to Bulk input files directory for CUCM P erfmon metrics. Component UB A Va l u e Default: No default value Attribute: Writable Location: Pr[...]

  • Page 500

    Appendix B: UBA Parameters Reference (443, T o pology Editor) 478 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W VOIP_CISC O_IPT_PERFMON.INPUT_FTP_P ASSWORD Description FTP or SFTP passw ord for Bulk input files used fo r collecting Perfmon metrics in CUCM environments . Component UB A Va l u e Default: No de[...]

  • Page 501

    Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 479 VOIP_CISC O_IPT_PERFMON.INPUT_FTP_USERNAME Description FTP or SFTP username for Bulk i nput files used for collecting P erfm on metrics in CUCM environments . Component UB A Va l u e Default: No def[...]

  • Page 502

    Appendix B: UBA Parameters Reference (443, T o pology Editor) 480 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W VOIP_CISC O_IPT_PERFMON.INPUT_HOST Description Hostname for Bulk input files containing P erfmon metrics in CUCM environments . Component UB A Va l u e Default: No default value Attribute: Writable[...]

  • Page 503

    Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 481 VOIP_CISC O_IPT_PERFMON.INPUT_USE_SECURE_FTP Description Acquire CUCM Perfmon Bulk input files using secure FTP . Component UB A Va l u e Default: false Attribute: Writable Location: Properties tab [...]

  • Page 504

    Appendix B: UBA Parameters Reference (443, T o pology Editor) 482 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W VOIP_CISC O_IPT_PERFMON.PERFMON.DELETEONA C QUIRE Description Deletes CUCM P erfmon Bulk i nput files after acquisition. Component UB A Va l u e Default: false Attribute: Writable Location: Advance[...]

  • Page 505

    Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 483 VOIP_CISC O_IPT_PERFMON.PERFMON.URI Description CUCM P erfmon Bulk input files location. Component UB A Va l u e Default: No default value Attribute: Read-only Location: Properties tab Detail The Da[...]

  • Page 506

    Appendix B: UBA Parameters Reference (443, T o pology Editor) 484 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W[...]

  • Page 507

    Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 485 Appendix C: T emplate F ile Refer e nce Y ou should be reading this appendix after you ha ve opened the voip_cisco_ipt_sample_dc.cfg template file for editing, as instr ucted to do so in Appendix A , Configuration . Note: Th e cro ss re f e re nc e l i nk t o [...]

  • Page 508

    Appendix C: T emplate File Refer ence 486 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W P ack-S pecific UBA P arameter V alues Additional Inf ormation on UBA P arameter V alues INSTANCES The DataChannel UBA application supports multiple instances of technolog y packs r unning in a single c hannel component. [...]

  • Page 509

    Appendix C: T emplate File Reference Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 487 Notes Use the following guidelines to deter mine if you hav e the correct value for the UBA. <channel_number> . <collector_number> .DB_ USERNAME parameter in the dc.cfg file : • The UBA tec hnolog y pack requi[...]

  • Page 510

    Appendix C: T emplate File Refer ence 488 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W[...]

  • Page 511

    Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 489 A dditional C opy righ t Inf ormation The following copyright infor mation is for software used by Netcool/Pr oviso. Tcl 8.3.3, Combat/T CL 0.7.3, Combat /T CL 0.7.5, TclX 8.3, TK 8.3.3 This s oftware is copyrighted by th e Regents of the University of Califor[...]

  • Page 512

    Additional Copyright information 490 Netcool/Proviso Cisco IP T elephony T echnology Pack User’ s G uide, V e rsion 4.3-W AND NON-INFRINGEMENT . THIS SOFTW ARE IS PR O VID ED ON AN “ AS IS” B ASIS , AND THE AUTHORS AND DISTRIBUTORS HA VE NO OBLIGATION TO PR O VIDE MAINTENANCE, SUPPORT , UPDA TES, ENHANCEMENTS , OR MODIFICA TIONS. V arious cop[...]

  • Page 513

    Additional Copyright information Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 491 • R edistributio ns in binary for m must reproduce the abo ve co pyright notice , this list of conditions and the follo wing disclaime r in the document ati on and /or other material s pro vided with the distribution. • The[...]

  • Page 514

    Additional Copyright information 492 Netcool/Proviso Cisco IP T elephony T echnology Pack User’ s G uide, V e rsion 4.3-W This software is copyri ghted by the R e gents of the University of California, Sun Microsy stems, Inc ., and other par ties. The fol lowing ter ms apply to all files associated wi th the software unless expli citly disclaimed[...]

  • Page 515

    Additional Copyright information Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 493 3. Neither the names of Networks Associat es T echnolog y , Inc, Cambridge Broadband Ltd., Spar ta, Inc., Cisco , Inc, Beijing University of P osts and T ele communications, F abasoft R&D Soft ware GmbH & Co K G or any [...]

  • Page 516

    Additional Copyright information 494 Netcool/Proviso Cisco IP T elephony T echnology Pack User’ s G uide, V e rsion 4.3-W for loss of data, lo ss of profit, or any othe r damage resulting direc tly or indirectly from th e use of the software, even if th e damage is caused by defects in th e software. 3. Y ou may use this software in any applicati[...]