HP LaserJet Enterprise 500 MFP M525 manuel d'utilisation

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Un bon manuel d’utilisation

Les règles imposent au revendeur l'obligation de fournir à l'acheteur, avec des marchandises, le manuel d’utilisation HP LaserJet Enterprise 500 MFP M525. Le manque du manuel d’utilisation ou les informations incorrectes fournies au consommateur sont à la base d'une plainte pour non-conformité du dispositif avec le contrat. Conformément à la loi, l’inclusion du manuel d’utilisation sous une forme autre que le papier est autorisée, ce qui est souvent utilisé récemment, en incluant la forme graphique ou électronique du manuel HP LaserJet Enterprise 500 MFP M525 ou les vidéos d'instruction pour les utilisateurs. La condition est son caractère lisible et compréhensible.

Qu'est ce que le manuel d’utilisation?

Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation HP LaserJet Enterprise 500 MFP M525 décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

Donc, ce qui devrait contenir le manuel parfait?

Tout d'abord, le manuel d’utilisation HP LaserJet Enterprise 500 MFP M525 devrait contenir:
- informations sur les caractéristiques techniques du dispositif HP LaserJet Enterprise 500 MFP M525
- nom du fabricant et année de fabrication HP LaserJet Enterprise 500 MFP M525
- instructions d'utilisation, de réglage et d’entretien de l'équipement HP LaserJet Enterprise 500 MFP M525
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

Pourquoi nous ne lisons pas les manuels d’utilisation?

Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage HP LaserJet Enterprise 500 MFP M525 ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles HP LaserJet Enterprise 500 MFP M525 et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service HP en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées HP LaserJet Enterprise 500 MFP M525, comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif HP LaserJet Enterprise 500 MFP M525, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation HP LaserJet Enterprise 500 MFP M525. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    L ASERJET ENTERPRISE 500 MFP User Guide M525 2[...]

  • Page 2

    [...]

  • Page 3

    HP LaserJet Enterprise 500 MFP M525 User Guide[...]

  • Page 4

    Copyright and License © 2012 Copyright Hewlett-Packard Developme nt Comp any, L.P. Reproduction, adaptation, o r translation without prior written permis sion is prohi bited , except as allo wed und er the copyright laws. The infor mat ion co nta ine d her ei n is su bjec t to change without no tice. The onl y warranties fo r HP products and servi[...]

  • Page 5

    Table of contents 1 Product i ntro duction ......... .......... .......... .............. .......... .......... ......... ......... .......... ......... ... .. 1 Product views ................ ............ ............ .................. ............. ............ ........... ............. ...... ......... 2 Product fr ont vie w ............... ...[...]

  • Page 6

    Tray capacity and paper orientation ...... ....... ............... .................. ............... ............. 26 Load Tray 1 . .............. ....... ........... .............. ............. .................. ............. .............. ... 27 Tray 2 a nd the optiona l 500 -shee t trays ....... .................... ................. .......[...]

  • Page 7

    Use a p rinting shortcut ( Windows) ...... ............. .............. ................. .............. ............. 58 Create printing sh ortcuts (Windows) ............. ............. ................ ............. .............. ..... 60 Automatically print on b oth s ides (W indows) ...... ........ ............ ................ ...............[...]

  • Page 8

    6 C opy ... ......... ........ ......... ......... ............ ......... .......... ..... ...... .......... .......... ........... ........ ....... 97 Set new d efault copy settings ............. .................. .............. ............... .................. .............. ..... .. 98 Restore default cop y settings ............... ..........[...]

  • Page 9

    Use a fax printi ng schedule .............. ...................... ............................. ...................... ............ 155 Block inc oming faxes .... .............. .............. ........... .............. .............. .................. .............. ... .. 156 Create a bl ocked-fax list ........................................ .[...]

  • Page 10

    HP Web Services tab ........... ............. ............. ................. .............. .......... 185 Networking tab ....... ...... .......... ............. ............. ................. ............. ....... 185 Other Links list .......... ........................................... .................................. 185 HP Utility (M ac O[...]

  • Page 11

    Change jam recovery ...... ................... .......... ................ ................... ..................... ................ 225 Improve print quality ..................... ............................... .......................... ........................ ... .... 226 Print from a different s oftware program ..............................[...]

  • Page 12

    Chec k the sender's fax machine ............................................................................. . 247 The pro duct does not print or it prints slowly .. ..................... ................. ...................... .............. 248 The pr oduct doe s not print ..... ............... ........... .............. ............... ..[...]

  • Page 13

    The product name does not appear in the p roduct list in the Print & Fax or the Print & Scan lis t .... .................. ............. .................. ................. ....................... ................. . 268 A print jo b was no t sent to the p roduct that you wa nted ................... .......................... 268 When conn[...]

  • Page 14

    xii ENWW[...]

  • Page 15

    1 Product introduction ● Pro duc t v iew s ● Control panel ● Product reports ENWW 1[...]

  • Page 16

    Product views Product front view 4 4 3 3 2 1 Latch t o rele ase the d ocument-feed er cover (access for cleari ng jams) 2 Document-fe eder input tra y 3 Document-fe eder output bin 4 Contro l panel with color touchscreen display 5 Home button (returns the prod uct to the Home screen) NOTE: The button is on the side of the con trol panel. 6 Convenie[...]

  • Page 17

    15 Easy-access USB p ort (for printing and scanning withou t a computer) 16 Handle to raise the scanner lid Product back view 1 Rear doo r and face-up ou tput bin (a ccess for cle aring jams) 2 Dust cov er for Tr ay 2 (f or prin ting on Legal -size paper) 3 P owe r conn ecti on 4 Formatte r (contains the interface ports) 5 Slot for a cable -type se[...]

  • Page 18

    Interface ports 1 5 4 3 2 1 Loca l area ne twork (L AN) Ethe rnet (R J-45) network port 2 USB po rt for connecti ng external USB devices 3 Hi-S peed USB 2 .0 print ing po rt 4 Forei gn in terfac e har ness (for c onnectin g ext ernal de vices ) 5 Fax port (M 525f model only) 4 Chapter 1 Pr oduct introduction ENWW[...]

  • Page 19

    Serial number and model number location The serial number and model number are listed on an identification label located on the back of the product. The serial number contains information about the country/region of origin, the product version, production code, and the pr oduction number of the product. Model nam e Model numb er M525dn CF116A M525f[...]

  • Page 20

    Control panel Control-panel Home screen The Home screen provides access to the product feat ures and indicates the current status of the product. You can return to the Home screen at any t ime by pressing the Home button on the right side of the product control panel. NOTE: HP regularly update s features that are availabl e in the product firmware.[...]

  • Page 21

    11 Scroll bar Touch the up or dow n arrows o n the scroll bar to see the complete l ist of available features. 12 Fe atures Depen ding on t he p roduct c onfig uration, the fea tures that appe ar in th is area can include any of the fol lowing items : ● Quick Set s ● Copy ● E-mail ● Fax (for produ cts that hav e fa x inst alled) ● Save to[...]

  • Page 22

    You can print or view a report of the complete Administration menu so you can mo re easily navigate to the individual se ttings you need. 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Open the following menus: ● Reports ● Configuratio n/Status Pages 3. Select the Administration Menu Map[...]

  • Page 23

    Product reports Product reports provide details about the produc t and its current configuration. Use the following procedure to print or view the reports: 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Open the Reports menu. 3. Select one of the report cate gories: ● Configuratio n/Status[...]

  • Page 24

    Table 1-1 Reports menu ( continued ) First level Second level Description Billing Codes Repo rt A list of bill ing codes that have been used for outgoing faxes. T his report shows how many sent fax es were bille d to eac h code . Blocked Fax List A list of phone n umbers that ar e blocked fro m sen ding fa xes to this pro duct. Spee d Dial List Sho[...]

  • Page 25

    2 Connect the product and install software ● Connect the product to a computer by using a USB cable and install the software (Windows) ● Connect the product to a network by using a ne twork cable and install the software (Windows) ● Connect the product to a computer by using a U SB cable and install the software (Mac) ● Connect the product [...]

  • Page 26

    Connect the prod uct to a computer by using a USB cable and install the software (Windows) This product supports a USB 2.0 connection. Use an A-to-B type US B cable. HP recommends using a cable that is no longer than 2 m (6.5 ft). CAUTION: D o not connect the USB cable until the installation softw are prompts you to co nnect it. 1. Close all open p[...]

  • Page 27

    Connect the product to a network by using a network c able and install the softwar e (Windows) Configur e the IP address 1. Make sure the product is turned on and that the Ready mess age displays on the product control- panel display. 2. Connect the network cable to the product and to the n e twork. 3. Wait for 60 seconds before continuing. During [...]

  • Page 28

    d. Find the IP address on the Jetdirect page. Jetdirect Page HP Color LaserJet Page 1 5. IPv4 : If the IP address i s 0.0.0.0, or 192.0.0.192 , or 169.254.x. x, you must manuall y configure the IP address. Otherwise, the netw ork configuration was successful. IPv6 : If the IP address begins with "fe80:", the prod uct should be able t o pr[...]

  • Page 29

    Connect the prod uct to a computer by using a USB cable and install the software (Mac) This product supports a USB 2.0 connection. Use an A-to-B type US B cable. HP recommends using a cable that is no longer than 2 m (6.5 ft). 1. Connect the USB cable to the product and the computer. 2. Install the software from the CD. 3. Click the product icon, a[...]

  • Page 30

    Connect the product to a network by using a network c able and install the soft ware (Mac) Configur e the IP address 1. Make sure the product is turned on and that the Ready mess age displays on the product control- panel display. 2. Connect the network cable to the product and to the n e twork. 3. Wait for 60 seconds before continuing. During th i[...]

  • Page 31

    d. Find the IP address on the Jetdirect page. Jetdirect Page HP Color LaserJet Page 1 5. IPv4 : If the IP address i s 0.0.0.0, or 192.0.0.192 , or 169.254.x. x, you must manuall y configure the IP address. Otherwise, the netw ork configuration was successful. IPv6 : If the IP address begins with "fe80:", the prod uct should be able t o pr[...]

  • Page 32

    If you are using Bonjo u r, complete the fo llowing steps: a. Click the Defaul t Browser tab. b. Select the product from the list. The s oftware verifies that the pro d uct is connected to the network. The Print Using field is automatically populated with the correct P PD for the product. NOTE: If you are on a network that has more tha n one prod u[...]

  • Page 33

    3 Input trays and output bins ● Supported paper sizes ● Supported paper types ● Conf igu re tr ays ● Alternative letterhead mode ● Tray 1 ● Tray 2 and the optional 500-s heet trays ● Use paper output options ● Use the convenience stapler (stapling models only) ENWW 19[...]

  • Page 34

    Supported pap er sizes NOTE: To obtain the best results, select the correc t paper size and type in the print driver before pri nting. Table 3-1 Supported p aper sizes Size an d dimensio ns Tray 1 Tray 2 and the optional 50 0- sheet trays Automatic duplex print ing Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) Executi ve 184 x [...]

  • Page 35

    Table 3-1 Suppo rted paper sizes (con tinued) Size an d dimensio ns Tray 1 Tray 2 and the optional 50 0- sheet trays Automatic duplex print ing RA4 215 x 305 mm (8.5 x 12.0 in) B5 (JIS) 183 x 257 mm (7.2 x 10.1 in) B6 (JIS) 128 x 182 mm (5.0 x 7.2 in) 10 x 15 cm 102 x 152 mm (4 x 6 in) 16K 184 x 260 mm (7.2 x 10.25 in) 16K 195 x 270 mm (7.7 x 10.6 [...]

  • Page 36

    Table 3-1 Suppo rted paper sizes (con tinued) Size an d dimensio ns Tray 1 Tray 2 and the optional 50 0- sheet trays Automatic duplex print ing Envelope DL 110 x 220 mm (4.3 x 8.7 in) Envelope C5 162 x 229 mm (6.4 x 9.8 in) Envelope B5 176 x 250 mm (6.9 x 9.8 in) Envelope Monarch 98 x 191 mm (3.9 x 7.5 in) Envelope C6 114 x 162 mm (4.5 x 6.4 in) 22[...]

  • Page 37

    Supported pap er types For a complete list of specific HP-brand paper that this produ ct supports, go to www.hp.com/ support/ lj50 0MFPM5 25 . NOTE: To obtain the best results, select the correc t paper size and type in the print driver before pri nting. Table 3-2 Supported p aper type s Paper type Tray 1 Tra y 2 and option al 500-sheet trays Autom[...]

  • Page 38

    Configure trays The product automatically prompts you to configure a tray for ty pe and size in the following situations: ● When you load pape r into the tray ● When you specify a particular tray or paper typ e for a print job through the print driver or a software program and the tray is not conf igured to match the print-job’s settings NOTE[...]

  • Page 39

    Alternativ e letterhe ad mode Use the Alternative L etterhead Mode feature so that you can load letterhead or preprinted paper into the tray the same way for all print or copy jobs, whet her you are printing or co p ying to one side of the sheet of paper or to both sides. When using this mode, load paper the same way you would for aut omati c dupl [...]

  • Page 40

    Tray 1 Tray capa city and paper orientatio n To prevent jams, do not overfill trays. Be sure the to p of the stack is below the tray- full indicator. For short/narrow and heavy/glossy paper, load paper to less than half of the tray full indicators. Table 3-3 Tray 1 capacity Paper type Specifications Quantity Paper Range : 60 g/m 2 (16 lb) to 220 g/[...]

  • Page 41

    Load Tray 1 1. Open Tray 1. 2. Pull out the paper support and flip open the extension. ENWW Tray 1 27[...]

  • Page 42

    3. Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximum-height indicators. 4. Adjust the s ide guides so t hat they lightly touch the paper stack but do not bend the paper. 28 Chapter 3 Input trays and output bins ENWW[...]

  • Page 43

    Tray 2 and the optional 500-sheet trays Tray capa city and paper orientatio n To prevent jams, do not overfill trays. Be sure the to p of the stack is below the tray- full indicator. For short/narrow and heavy/glossy paper, load paper to less than half o f the tray-full indicators. Table 3-5 Tray 2 and the optional 500-sheet tra ys capacity Paper t[...]

  • Page 44

    Load Tray 2 or the optional 500-sheet trays 1. Pull the tray out and lift up slightly to remove it completely from the product. 2. Pinch the release that is located on the left guide a nd slide the sid e guides to the correct paper si ze. 3. Pinch the release that is located on the rear paper guide and slide it to the correct pap er size. 30 Chapte[...]

  • Page 45

    4. Load the paper into the tray. Make sure that the stack is flat at all four corners and tha t the top of the stack is below the maximum-height indicators. 5. Slide the tray completely into the product. 2 1 2 2 ENWW Tray 2 and the optional 500- sheet trays 31[...]

  • Page 46

    Use paper output options Print to the standard output bin The standard output bin collects pa per face-down, in the correct order. Use this bin for most print jobs, including transparencies. To use the standard output bi n, be sure that the rear output bin is closed. To avoid jams, do not open or c l ose the rear o utput bin while the product is pr[...]

  • Page 47

    Use the convenie nce stapler (stapli ng model s only) Activate the stapling mechanism by inserting paper into the convenience stapler. 1. Insert up to 20 sheets of p aper that w eighs up to 75 g/m 2 (20 lb) into the slot in the s tapler door. Insert fe wer sheets to staple if the paper weight is heavier than 75 g/m 2 (20 lb). CAUTION: Do not use th[...]

  • Page 48

    34 Chapter 3 Input trays and output bins ENWW[...]

  • Page 49

    4 Parts, supplies, and accessories ● Order parts, accessories , and supplies ● HP policy on non-HP supplies ● HP anticounterfeit Web site ● Print when a toner cartridge is at estimated end of life ● Enable or disab le the Very Low Settings options from the control panel ● Customer self-repair parts ● Accessories ● Toner cartridge ?[...]

  • Page 50

    Order parts, accessorie s, and supplies Orde r supplies and pa per www.h p.com / go/suresup ply Orde r genuine HP pa rts or acce ssories www.h p.com / buy /parts Orde r through servi ce or support pr oviders Cont act an HP-aut h orize d service or suppo r t prov ider. Order using HP so ftwar e The HP Embe dded W eb Ser ver c ontai ns a li nk to the[...]

  • Page 51

    HP policy on non-H P supplies Hewlett-Packard Company cannot recommend the us e of non-HP toner cartridges, either new or remanufactured. NOTE: For HP printer products, t he use of a no n-HP to ner cartridge or a refilled toner c a rtridge does not affect either the warranty to the customer or an y HP support contract with the customer. However, if[...]

  • Page 52

    HP anticounterfeit Web site Go to www.hp.co m/ go/anticounterfeit when you install an HP toner cartridge and the c ontrol-panel message say s the cartridge is non-HP . HP will help determine if the cartridge is genuine and take steps to resolve the problem. Your toner cartridge might not be a g enuine HP toner cartridge if you notice the following:[...]

  • Page 53

    Print when a toner ca rtridge is at estimated end of life <Su pply> Low This messag e displays wh en a supp ly is ne aring th e estimated end of its usef ul life. <Su pply> Ver y Low This me ssage displ ays whe n a supp ly is at its estim ate d end of usef ul lif e. Pr int-quality p roblems can occur when using a supp l y tha t is at it[...]

  • Page 54

    Enable or disa ble the Very Low Settings opti ons from the con trol panel You can enable or disable the defaul t settings at any time, and you do not have to re-enable them when you install a new cartridge. 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Open the following menus: ● Manage S[...]

  • Page 55

    Customer self-repair parts The following customer se lf-repair parts are available for the produc t. ● Parts listed as Mandatory self-replacement are to b e insta lled by customers, unless you are willing to pay HP s ervice personnel to perform the repair. For these parts, on-s ite or return-to-depot support is not provided under the HP product w[...]

  • Page 56

    Table 4-1 Customer se lf-repair p arts (continued ) Item Descr iption Self-r eplacem ent options Par t numbe r 500-sheet fe eder CE530A C o mplete 500-sh eet feeder for Tray 3 or Tray 4 Incl u des casset te Mandatory CF116-67911 MFP Stand CF338A MFP St and Mandatory CF116-67919 Power cable 220V – 10A Replacement cable – China Mandatory 8121-094[...]

  • Page 57

    Accessories Item Description Part number Optional 500-sheet tray and feeder un it Optional tray to increase paper capaci ty. The product can accommodat e up to two optional 500-sheet feeders. CE530A HP Las erJet MFP An alog Fax Acce ssory 500 Provides fa x capability fo r the product. Included with the M525f model. CF116-67904 MFP St and A stor age[...]

  • Page 58

    Toner cartridge ● Toner cartridge view ● Toner cartridge information ● Replace the toner cartridge 44 Chapter 4 Parts, supp lies, and ac cessories ENWW[...]

  • Page 59

    Toner cartridge view 2 3 1 1I m a g i n g d r u m CAUTION: Do no t touch the s hutter or the surface o f the rolle r. Doing so can damage the cartridge. 2M e m o r y c h i p 3 Pull tab for the sealing tape ENWW Toner cartridge 45[...]

  • Page 60

    Toner cartridge informatio n Capacity Cartridge number Part number Stand ard-cap acity replacem ent blac k toner cartrid ge 55A CE255A Hig h -cap acity repl acement bl ack toner cart rid ge 55X CE255X For more information about supplies, go to www.hp.c om/ go/learnaboutsupplies . The information contained herein is subject to chan ge without notice[...]

  • Page 61

    Replace the toner cartridge CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and w ash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner ca rtridges is on the toner-cartridge box. 1. Press the front-door-release button. 2 2. Open the front d oor. 2 1 ENWW Toner cartridge 47[...]

  • Page 62

    3. Remove the used toner cartridge from the pro duct. 2 1 4. Remove the new toner cartridge from the bag. Place the used toner cartridge in the bag for recycling. 5. Grasp the front and back of the toner cartridge, and distribute the toner by gently rocking the toner cartridge five or six times. CAUTION: Do not to uch the shutter or the surface of [...]

  • Page 63

    7. Align the toner cartridge with the tracks inside the product, and insert the toner cartridge until it is firmly seated. 2 1 8. Close the front cover. After a short time, the control panel should display the Ready message. 2 1 ENWW Toner cartridge 49[...]

  • Page 64

    Staples (sta pling mod els onl y) Item Description Part number Stap le ca rtridge P ack of two s taple ca rtridges. Each cartridge hold s 1,500 unforme d staples. Q7432A For more information, go to www. hp.com/ go/learnaboutsup plies . Load stap les 1. Open the sta pler door. NOTE: Opening the stapler door disables the stapler. Instructions a nd re[...]

  • Page 65

    3. Insert a new staple ca rdridge into the opening inside the s tapler door. 4. Close the stapler door. ENWW Staples (stapling models only) 51[...]

  • Page 66

    52 Chapter 4 Parts, supp lies, and ac cessories ENWW[...]

  • Page 67

    5P r i n t ● Supported print drivers (Windows) ● Change print-job settings (Windows) ● Change print-job settings (Mac OS X) ● Print tasks (Windows) ● Print tasks (Mac OS X) ● Additional print tasks (Windows) ● Additional print tasks (Mac OS X) ● Store print jobs on the product ● Add a job-separator page (Windows) ● Use HP ePrint[...]

  • Page 68

    Supported p rint driver s (Windows) Print drivers provide access to the product fea tures and allow the computer to communicate with the product (using a printer language). The following print drivers are available at www.hp. com/ go/ lj500M FPM525_sof tware . HP PCL 6 drive r ● Provi ded as th e default dr iver on t he in-box CD. This dr iver is[...]

  • Page 69

    proven HP print driver technology and has been tested thoroughly and used with many software programs. It is a powe rful solution that performs consistently over time. The HP UPD communicates directly with each HP produc t, gathers configuration information , and then customizes the user interface to show the produc t’ s unique, available feature[...]

  • Page 70

    Change pri nt-job setting s (Window s) Change the settings for all pri nt jobs until the software program is closed The st eps ca n vary; t his proced ure is mos t comm on. 1. From the software program, select the Prin t option. 2. Select the product, and then click Properties or Preferences . Change the default settings fo r all print jobs 1. Wind[...]

  • Page 71

    Change pri nt-job se ttings (Mac OS X) Change the settings for all pri nt jobs until the software program is closed 1. Clic k th e File menu, and then click the Print option. 2. In th e Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then open a menu for wh i[...]

  • Page 72

    Print tasks (Windows) Use a printing shortcut (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Pr efer en ces button. 3. Click the Printing Shortcuts tab. 58 Chapter 5 Pri nt ENWW[...]

  • Page 73

    4. Select one of the shortcu ts. Click the OK button to close the Document Properties dialog box. NOTE: When you select a shortcut, the corresponding settings chang e on the other tabs in the print driver. 5. In the Print dialog box, click the OK button to print the job. ENWW Print tasks (Windows) 59[...]

  • Page 74

    Create printing shortcuts (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Pr efer en ces button. 3. Click the Printing Shortcuts tab. 4. Select an ex isting shortcut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the right s ide of the screen[...]

  • Page 75

    5. Select the print options for the new shortcu t. 6. Click the Sa ve A s b utton. ENWW Print tasks (Windows) 61[...]

  • Page 76

    7. Enter a name for the shortcut, and the n click the OK button. 8. Click the OK button to close the Document Properties dialo g box. In the Print dialog box, c lick the OK button to print the job. 62 Chapter 5 Pri nt ENWW[...]

  • Page 77

    Automatically print on bo th sides (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Pr efer en ces button. 3. Click the Fi nishi ng tab. ENWW Print tasks (Windows) 63[...]

  • Page 78

    4. Select the Print on both sides check b ox. Click the OK button to close the Document Properties dialog box. 5. In the Print dialog box, click the OK button to print the job. 64 Chapter 5 Pri nt ENWW[...]

  • Page 79

    Print multiple pages per sheet (Win dows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Pr efer en ces button. 3. Click the Fi nishi ng tab. 4. Select the number of pages per sheet from the Pages per sheet drop-down list. ENWW Print tasks (Windows) 65[...]

  • Page 80

    5. Select the correct Print page borders , Page order , and Orientation options. Click the OK button to close the Document Properties dialog box. 6. In the Print dialog box, click the OK button to print the job. 66 Chapter 5 Pri nt ENWW[...]

  • Page 81

    Select the pa ge orientation (Win dows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Pr efer en ces button. 3. Click the Fi nishi ng tab. ENWW Print tasks (Windows) 67[...]

  • Page 82

    4. In the Orientation area, s elect t he Portrait or Landscape option. To print the pa ge image upside down, selec t the Rotate by 180 degrees option. Click the OK button to close the Document Properties dialog box. 5. In the Print dialog box, click the OK button to print the job. 68 Chapter 5 Pri nt ENWW[...]

  • Page 83

    Select the paper typ e (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Pr efer en ces button. 3. Click the Paper/Quality tab. 4. From the Paper type dro p -down list, click the More... option. ENWW Print tasks (Windows) 69[...]

  • Page 84

    5. Expand the list of Type i s: options. 6. Expand the category of paper types that best describes your paper. 70 Chapter 5 Pri nt ENWW[...]

  • Page 85

    7. Select the option for the type of pap er you are using, and click the OK button. 8. Click the OK button to close the Document Properties dialo g box. In the Print dialog box, c lick the OK button to print the job. ENWW Print tasks (Windows) 71[...]

  • Page 86

    Print the first or last page on different paper (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Pr efer en ces button. 3. Click the Paper/Quality tab. 4. In the Special pages area, cl ick the Print pages on different paper option, and then click the Settings b utton. 72 Chapte[...]

  • Page 87

    5. In the Pages in document area, select either the First or Last opt ion. 6. Select the correct options from the Paper source and Paper type drop-down lists. Click the Add bu tton . 7. If you are printing both the first and last pages on different paper, repeat steps 5 and 6, selecting the options for the other page. ENWW Print tasks (Windows) 73[...]

  • Page 88

    8. Click the OK button. 9. Click the OK button to close the Document Properties dialo g box. In the Print dialog box, c lick the OK button to print the job. 74 Chapter 5 Pri nt ENWW[...]

  • Page 89

    Scale a document to f it page size (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Pr efer en ces button. 3. Click the Effects tab. ENWW Print tasks (Windows) 75[...]

  • Page 90

    4. Select the Print document on option, and then select a size fr om th e dro p-dow n list. Click the OK button to close the Document Properties dialog box. 5. In the Print dialog box, click the OK button to print the job. 76 Chapter 5 Pri nt ENWW[...]

  • Page 91

    Create a booklet (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Pr efer en ces button. 3. Click the Fi nishi ng tab. 4. Select the Print on both sides check b ox. ENWW Print tasks (Windows) 77[...]

  • Page 92

    5. In the Booklet layout drop-down list, clic k the Left b indin g or Right binding option. The Pages per sheet option automatically changes to 2 pages per sheet . Click the OK button to close the Document Properties dialog box. 6. In the Print dialog box, click the OK button to print the job. 78 Chapter 5 Pri nt ENWW[...]

  • Page 93

    Print tasks (Mac OS X) Use a pri nting preset (Mac OS X) 1. Clic k th e File menu, and then click the Print option. 2. In th e Printer menu, select the product. 3. In th e Presets menu, select the printing preset. 4. Clic k th e Print button. NOTE: To use print-driver default settings, select the st anda rd option. Create a printing preset (Mac OS [...]

  • Page 94

    4. From the Pag es per Sheet drop-down list, select the number of pages that you want t o print on each sheet. 5. In th e Layout Dire ction area, s elect the order and placeme nt of the pag es on the shee t. 6. From the Border menu, select the type of border to print around each page on the sheet. 7. Clic k th e Print button. Select the pa ge orien[...]

  • Page 95

    Scale a document to f it page size (Mac OS X) 1. Clic k th e File menu, and then click the Print option. 2. In th e Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Paper Handling menu. 4. In th e Destination Paper Size area, click the Scale to [...]

  • Page 96

    Additional print tasks (Windows) Cancel a p rint job (Wind ows) NOTE: If the print job is too far into the printing proc ess, you might not have the option to cancel it. 1. If the print job is currently printing, cancel it from the product control panel by following this procedure: a. From the Home screen on the product control panel, touch the Sto[...]

  • Page 97

    Select a custom pape r size (Windo ws) 1. From the software program, select the Prin t option. 2. Select the product, and then c lick the Properties or Pr efer ence s button. 3. Clic k th e Paper/Quality tab. 4. Clic k th e Custom button. 5. Type a name for the custom size and s pecify the dimensions. ● The width is the short e dge of the pape r.[...]

  • Page 98

    Additional print tasks (Mac OS X) Cancel a print job (Mac OS X) NOTE: If the print job is too far into the printing proc ess, you might not have the option to cancel it. 1. If the print job is currently printing, cancel it from the product control panel by following this procedure: a. From the Home screen on the product control panel, touch the Sto[...]

  • Page 99

    Print watermarks (Mac OS X) 1. Clic k th e File menu, and then click the Print option. 2. In th e Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Watermarks menu. 4. From the Mode menu, select the Watermark option. 5. From the Pages drop-down l[...]

  • Page 100

    Store print jobs on the prod uct Create a stored job (W indows) You can store jobs on the produc t so you can p rint them at any time. 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Pr efer en ces button. 3. Click the Job S torage tab. 86 Chapter 5 Pri nt ENWW[...]

  • Page 101

    4. Select a Job Storage Mode option. ● Proof and Hold : Print and proof one copy of a job and then print more copies . ● Personal Job : The job does not print until you request it at the pro d uct control panel. For this job-storage mode, you can select one of the Make Job Private/ Secu re options. If you assign a personal identification number[...]

  • Page 102

    5. To use a custom user name or job nam e, click the Custom butt on, and then enter the user name or the job name. Select which option to use if another stored job already has that name: ● Use Job Name + (1-99) : Appe nd a unique number to the end of the job name. ● Replace Existing File : Overwrite the existing stored job with the new one. 6. [...]

  • Page 103

    ● Quick Copy : Print the requested number of copies of a job and then store a copy of the job in the product memory so you can print it again later. ● Stored Job : Store a job on the product and a llow othe r users to print the job at any time. If you assign a personal identification number (PIN) to the job, the person who prints the job must p[...]

  • Page 104

    Add a j ob-separat or page (Windows) The product ca n insert a blank page at the beginning of each print job to make sorting jobs easier. NOTE: The following procedure turns on this setting for all p rint jobs. 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view) : Click Start , and then click Pr inters an[...]

  • Page 105

    Use HP ePrint Use HP ePrint to print documents by sending them as an ema il attachment to the product's email address from any email enabled device. NOTE: The product must be connected to a network and have Internet access to use HP ePrint. 1. To use HP ePrint, you must first enable HP Web Services. a. Type the product IP address into the addr[...]

  • Page 106

    Use the HP ePrint Mobi le Driver The HP ePrint Mobile D river makes it easy to print from a desktop or laptop computer t o any HP ePrint- capable product. After insta lling the driver, open the Print option from within your applic ation, and then select HP ePrint Mobile from the installed printers list. This single driver makes it e asy to find HP [...]

  • Page 107

    Use Apple AirPri nt Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print wirelessly t o the product from an iPad (iO S 4.2), iPhone (3GS or la ter), or iPod touch (third generation or later) in the following applications: ● Mail ● Photos ● Safar i ● Select thir d-party applications To use AirPrin[...]

  • Page 108

    Use HP Smart Pr int (Windows) Use HP Smart Print to print a particu lar section of a Web site. You can remove headers, footers, and advertisements, so you minimize wa ste. The app lication automatically selects the s ection of the Web page that you most likely want to print. Yo u can edit the selected area before you print. Download HP Smart Print [...]

  • Page 109

    Use easy-access USB print ing This product fea tures easy-ac cess USB p rinting, so yo u can quickly p rint files without se nding them from a computer. T he product ac cepts standard U SB flash drives in the USB port on t he front of the product. You can print the fo llowing types of files: ● .pd f ● .prn ● .pcl ● .ps ● .cht Before you c[...]

  • Page 110

    4. To adjust the number of copies, touch the Copies field, and then use the keypad to select the number of copies. 5. Touc h th e Start button to print the docu me nt. 96 Chapter 5 Pri nt ENWW[...]

  • Page 111

    6C o p y ● Set new default copy settings ● Restore default copy settings ● Mak e a si ng le co py ● Make multiple copies ● Copy a multiple-page original ● Collate a copy job ● Copy on both sides (duplex) ● Reduce or enlarge a copy image ● Optimize copy quality for text or pictures ● Adjust the copy lightness/darkness ● Set the[...]

  • Page 112

    Set new default copy settings You can use the A dministration menu to establish default sett ings that apply to a ll copy jobs. If necessary, you can override most settings for an indi vidual job. After that job is complete, the product returns to the default settings. 1. From the Home screen on the product control panel, scro ll to and touch the A[...]

  • Page 113

    Menu item Description Edge-T o-Edge Use the Edge -To-Edge feature to av oid sha dows t hat can ap pear al ong the ed ges of copies when the original document is p rinted close to the e d ges. Combine this feature with the Reduc e/Enl arge feature to en sure that the en tire page is pr inted on the copi es. Job Build Use th e Job Build featu re to d[...]

  • Page 114

    Restore default copy settings 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Open the following menus: ● General Settings ● Restore Factory Settings 3. Select the Copy check b ox, and then touch the Reset button. 4. A verification message a dvises that completing the re set function migh[...]

  • Page 115

    Make a sin gle copy 1. Place the document face-down on the scanner glass, or place it face- up in the document feeder and a djust the paper g uides to fit the size of the document. 2. From the Home screen on the pr oduct control panel, touch the Start button. ENWW Make a single copy 101[...]

  • Page 116

    Make mult iple copies 1. Place the document face-down on the scanner glass, or place it face- up in the document feeder and a djust the paper g uides to fit the size of the document. 2. From the Home screen on the pr oduct control panel, touch the Copy butto n. 3. Tou ch th e Copies field to open a keypad. 102 Chapter 6 Copy ENWW[...]

  • Page 117

    4. Enter the number of copies, and then tou c h the OK button. 5. Touc h th e Start button. ENWW Make multiple copies 103[...]

  • Page 118

    Copy a multipl e-page original The do cument fe eder hol ds up to 5 0 pages (depending on the thickness of the pages). 1. Place the document into the document feeder with the pages facing up. Adjust the paper guides to fit the size of the document. 2. From the Home screen on the pr oduct control panel, touch the Copy butto n. 3. Tou ch th e Copies [...]

  • Page 119

    4. Enter the number of copies, and then tou c h the OK button. 5. Touc h th e Start button. ENWW Copy a multiple-page original 105[...]

  • Page 120

    Collate a copy jo b 1. From the Home screen on the pr oduct control panel, touch the Copy butto n. 2. Tou ch th e Collate button. 106 Chapter 6 Copy ENWW[...]

  • Page 121

    3. Tou ch th e Collate on (Sets in page order) option. Touch the OK button. 4. Touc h the Sta rt button. ENWW Collate a copy job 107[...]

  • Page 122

    Copy on both sides (duplex) Copy on both sides automatically 1. Load the original documents into the document feeder with the first page facing up, and with the top of the page leading. 2. Adjust the paper guides to fit the size of the doc ument . 3. From the Home screen on the pr oduct control panel, touch the Copy butto n. 4. Tou ch th e Sides bu[...]

  • Page 123

    5. To make a two-sided copy from a one-sided original, touch the 1-sided original, 2-sided output button. To make a two-sided copy from a two-sided original, touch the 2-sided original, 2-sided output button. To make a one-sided copy from a two-sided original, touch the 2-sided original, 1-sided output button. Tou ch th e OK button. 6. Touc h the S[...]

  • Page 124

    3. Gently close the scanner lid. 4. From the Home screen on the pr oduct control panel, touch the Copy butto n. 5. Touc h the Sides button. 6. To make a two-sided copy from a one-sided original, touch the 1-sided original, 2-sided output button. To make a two-sided copy from a two-sided original, touch the 2-sided original, 2-sided output button. T[...]

  • Page 125

    Reduce or en large a co py imag e 1. From the Home screen on the pr oduct control panel, touch the Copy butto n. 2. Tou ch th e Reduce/Enlarge b utton. ENWW Reduce or enlarge a copy imag e 111[...]

  • Page 126

    3. Select one of the predefined percentages, or touch the Scaling field and typ e a percentag e between 25 and 200 whe n using the document feede r or between 25 and 400 when copying from the scanner glass. Touch the OK button. You can also s elect these options: ● Auto : The product automatically scales the image to fit the paper size in the tra[...]

  • Page 127

    Optimize copy quality for text or pict ures Optimize the copy job for the type of image being copied: text, graphics, or photos. 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the More Opt ions button, and then touch the Optimize Text/Picture button. 3. Select one of the predefined options, or touch the Manual[...]

  • Page 128

    Adjust the copy ligh tness/darkness 1. From the Home screen on the pr oduct control panel, touch the Copy butto n. 2. Tou ch th e Image Ad justment button. 114 Chapter 6 Copy ENWW[...]

  • Page 129

    3. Adjust the sliders to set the Dark ness level, the Contrast level, the Sharpness level, and the Bac kgrou nd Cl eanup lev e l. Touch the OK button. 4. Touc h the Sta rt button. ENWW Adjust the c opy lightness/ darkness 115[...]

  • Page 130

    Set the paper size and type for copying on specia l paper 1. From the Home screen on the pr oduct control panel, touch the Copy butto n. 2. Tou ch th e Paper Selection button. 3. Select the tray that holds the paper that yo u want to use, and then touch the OK button. 116 Chapter 6 Copy ENWW[...]

  • Page 131

    Use Job B uild m ode Use the Job Build feature to combine several sets of original docu me nts into o ne copy job. A ls o use this feat ure to co py an or iginal d ocume nt t hat has m ore pag es than the doc ument fee der can accomm odate at on e time . 1. Place the document face-down on the scanner glas s, or place it face-up i n the document fee[...]

  • Page 132

    Copy a book 1. Lift the scanner lid. 2. Place the book on the scanner glass with the spine aligned with the mark on the rear, center of the scanner glass. 3. Gently close the scanner lid. 118 Chapter 6 Copy ENWW[...]

  • Page 133

    4. From the Home screen on the pr oduct control panel, touch the Start button. 5. Repeat thes e steps for each page that you want t o cop y. NOTE: This product does not have the capability to distinguish left and right page s. Assemble the copied pages carefully. ENWW Copy a book 119[...]

  • Page 134

    Copy a photo Copy photos from the scanner glass . 1. Lift the scanner lid. 2. Place the photo on the scanner glass with the picture-side down and the upper-left corner of the photo in t he upper-left corner of the g lass. 3. Gently close the scanner lid. 120 Chapter 6 Copy ENWW[...]

  • Page 135

    4. From the Home screen on the pr oduct control panel, touch the Copy butto n. 5. Touc h the More Options button at the bottom of the screen. 6. Tou ch th e Optimize Text/Picture butto n. 7. Select the Ph otog raph option, and then touch the OK butt on. 8. Touc h the Sta rt button. ENWW Copy a photo 121[...]

  • Page 136

    122 Chapter 6 Copy ENWW[...]

  • Page 137

    7S c a n / s e n d ● Se t up scan/ send f eatur es ● Change default scan/s end settings from the product control panel ● Send a scanned document to a network fo lde r ● Send a scanned document to a folder in the prod uct memory ● Send a scanned document to a USB flash drive ● Send a s canned document to one or more email add resses ● [...]

  • Page 138

    Set up scan/send features The product offers the following scan and send features: ● Scan and save files to a folder on your network. ● Scan and save files to the product memory. ● Scan and save files to a USB flash drive. ● Scan and send documents to one or more email addresses. Some scan and send features are not available on the product [...]

  • Page 139

    f. Continue through the screens and select the default options you w ant to apply to the Q u ick Set. g. On the Summar y screen, review the settings and then click the Finish button. 5. Ena ble the Sav e to USB feature. a. Click the Save to USB Setup link. b. Select the Enable Save to USB check box. c. Click the Apply button at the b ottom of the p[...]

  • Page 140

    Change de fault scan/se nd settings from the p roduct control pa nel 1. From the Home screen on the pr oduct control panel, scroll to and touc h the Administration button. 2. Open the Sc an/Digital Send Settings menu. 126 Chapter 7 Scan/send ENWW[...]

  • Page 141

    3. Select the category of scan and send settings that you want to configure. 4. Open the D efault Job Options menu, and configure the options. Touch the Save button to save the settings. ENWW Change default scan/send setting s from the product control panel 127[...]

  • Page 142

    Send a scanned documen t to a ne twork folde r The product can scan a file and save it in a folder on the n e twork. The following operating systems support this feature: ● Windows Se rver 2003, 64-bit ● Windows Se rver 2008, 64-bit ● Windows XP, 64- bit ● Windows Vista, 64-bit ● Windows 7, 64-bit ● Novell v5.1 and later (access to the [...]

  • Page 143

    3. To use one of the preset job settings, select one of the items in the Quick Sets list. 4. To set up a new job, type the name for the file in the File Name: text field, a nd type the path to the network folder in the Fold er Pat h field. Use this format for the path: pat hpath ENWW Send a scanned document to a network folder 129[...]

  • Page 144

    5. To configure settings for the document, touch the More Options button. 6. Touc h the Sta rt button to save the file. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touc h the Help button on the preview screen. 130 Chapter 7 Scan/send ENW[...]

  • Page 145

    Send a scanned documen t to a fol der in the produc t memory Use this procedure to scan a document and save it on the product so you can print copies at any time. 1. Place the document face-down on the scanner glass, or place it face- up in the document feeder and a djust the paper g uides to fit the size of the document. 2. From the Home screen on[...]

  • Page 146

    Send a scanned documen t to a USB flash driv e The product can scan a file and save it in a folder on a USB flash drive. NOTE: You might be required to sign in to the product t o use this feature. 1. Place the document face-down on the scanner glass, or place it face- up in the document feeder and a djust the paper g uides to fit the size of the do[...]

  • Page 147

    3. From the Home screen on the pr oduct control panel, scroll to and touc h the Save to USB button. NOTE: If prompted, ent er your user name and password. 4. Select one of the fol d ers in the list, or touch the New Folder button to create a new fo lde r on the USB flash drive. 5. Enter the name for the file in the File Name : field. Touch the OK b[...]

  • Page 148

    6. To configure settings for the doc ument, touch the More Options button. 7. Touc h the Sta rt button to save the file. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touc h the Help button on the preview screen. 134 Chapter 7 Scan/send EN[...]

  • Page 149

    Send a scanne d document to one or more email addresses 1. Place the document face-down on the scanner glass, or place it face- up in the document feeder and a djust the paper g uides to fit the size of the document. 2. From the Home screen on the pr oduct control panel, touch the E-mail button. NOTE: If prompted, type your user name and password. [...]

  • Page 150

    4. To send to multiple addresses , separate the addresses with a semicolon, or touch the Enter button on the touchs creen keypad after you type each address . 5. Complete the CC: , Subj ect: , and File Name: fie lds by to uchin g the fi eld and u sing th e touchscreen keypad to enter information. 6. To change the settings for the documen t touch th[...]

  • Page 151

    8. Touc h the Sta rt button to begin sending. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touc h the Help button on the preview screen. 9. To set up another email job, tou ch the OK button on the Status screen. ENWW Send a sca nned docum[...]

  • Page 152

    Use the address book to send email You can send email to a list of recipients by using the address book. Depending on how the pro d uct is configured, you might have one or more of the following address book viewing option s . ● All Contacts : Lists all the contacts that are available to you. ● Personal Contacts : Lists all the contacts that ar[...]

  • Page 153

    2. Touch the Addres s Book button that is next to the To: field to open the Address Book scr een. 3. Touch the Add that is in the lower left corner of the screen. ENWW Use the address book to send email 139[...]

  • Page 154

    4. In the Name field, enter the name of the contact. 5. From the menu list, select the E-mail Address option, and then enter the co nta ct's email address. Tou ch th e OK button to add the contact to the list. Send a do cument to email by using t he addres s book 1. Place the document face-down on the scanner glass, or place it face- up in the[...]

  • Page 155

    2. From the Home screen on the pr oduct control panel, touch the E-mail button. NOTE: If prompted, ent er your user name and password. 3. Touch the Addres s Book button that is next to the To: field to open the Address Book scr een. 4. From the drop-down list, select the address book view that you want to u s e. ENWW Use the address book to send em[...]

  • Page 156

    5. Select a name fro m the list of contacts, an d then touch the rig ht arrow Address Book button to ad d the name to the recipients list. Repeat this step for each rec ipient, and then touch the OK butto n. 6. Touc h the Sta rt button to begin sending. NOTE: You can preview the image at any time by touching the Preview button in the upper-right co[...]

  • Page 157

    Scan a photo 1. Lift the scanner lid. 2. Place the photo on the scanner glass with the picture-side down and the upper-left corner of the photo in t he upper-left corner of the g lass. 3. Gently close the scanner lid. ENWW Scan a photo 143[...]

  • Page 158

    4. From the Home screen on the pr oduct control panel, touch one of the buttons for the scan/ send featu res: ● Save to Network Folder ● Save to De vice Memory ● Save to USB 5. Select an existing folder, or touc h the New Folder button to create a new folder . 6. Enter the name for the file in the File Name: field. 7. Tou ch th e More Options[...]

  • Page 159

    8F a x ● Configure r equired fax settings ● Configure fax dialing settings ● Configure general fax s end settings ● Configure fax billing codes ● Configure default options for fax send jobs ● Configure fax receiv e settings ● Use a fax printing schedule ● Block inco ming faxes ● Configure default options for fax receive jobs ● F[...]

  • Page 160

    Configure requ ired fax settings You must configure certain s ettings before you c a n use the fax feature. If these settings are not configured, the fax icon is unavailable. These settings include: ● Country/region ● Date/Ti me ● Company Name ● Fax Number ● Dialing Prefix (optional) This information is used in the fax header, which is fo[...]

  • Page 161

    NOTE: The settings configured using the Fax Setup Wiza rd on the control panel ov erride any settings made in t he HP Embedd ed Web Server. NOTE: If the Fax Settings menu does not appear in the me nu listing, LAN or inte rnet fax might be enabled. When LAN or internet fax is enabled, th e analog fax accessory is disab led and the Fax Sett ing s me [...]

  • Page 162

    4. Touch a Tim e Form at op tion . 5. Touch the Save button to save the settings. 148 Chapter 8 Fax ENWW[...]

  • Page 163

    Configure fa x dialing settings 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Send Settings ● Fax Send Setup ● Fax Dialing Settings Configure any of the following se ttings: Menu item Description Fax Dial Volume Use the Fax Dial Volume [...]

  • Page 164

    Menu item Description Detect Dial Tone The Detect Dial Tone setting de t ermi nes whethe r the fax chec ks for a di al tone before sendin g a fax. Dialin g Pref ix The Dialing Pr efix set ting allo ws you to enter a pr efix numb er (such as a "9" to access an o utsid e line) when di aling . This pref ix numbe r is autom atically adde d to[...]

  • Page 165

    Configure general fax send settin gs 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Send Settings ● Fax Send Setup ● General Fax Send Settings Configure any of the following se ttings: Menu item Description Fax Number Co nfirmation When [...]

  • Page 166

    Configure fax b illing code s The billing-code setting , when enabled, p rompts the user to enter a number w hen sending a fa x. This number is placed in the billing-code report. To view the billing-code report, either print the report or query it by using an application. Billing codes are disabled by default. Follow these steps to enable billing c[...]

  • Page 167

    Configure default opti ons for fax send jobs NOTE: Default job option settings a re shared across all fax methods; analog, LAN, and internet fax. 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Send Settings ● Default Job Options Configure [...]

  • Page 168

    Configure fax re ceive settings 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Receive Settings ● Fax Receive Setup Configure any of the following se ttings: Menu item Description Ringer Volume Touch the Ringer Volume drop-down menu and ad[...]

  • Page 169

    Use a fax printing schedul e NOTE: Before enabling a fax-printing schedule, a schedule must be created. 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Receive Settings ● Fax Printing Schedule 3. Touch the Use Fax Printing Schedule option. [...]

  • Page 170

    Block i ncoming faxes Use the fax block list setting to create a list of bl ocked phone number s. When a fax is received from a blocked phone number, the fax is not printe d an d is immediately deleted from memory. Create a blocke d-fax list 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Ope[...]

  • Page 171

    Configure defa ult options for fax receive jo bs NOTE: Default job option settings a re shared across all fax methods; analog, LAN, and internet fax. 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Receive Settings ● Default Job Options Con[...]

  • Page 172

    Fax archiv ing and forwardi ng Use the fax archive feature to save archival copies of all incoming faxes, all outgoing faxes, or both, to a specified email address. Use the fax forwarding feature to forward all received faxes, all outgoing faxes, or both, to another fax number. When f ax forwa rding is enabled, the receiv ing product prints the fax[...]

  • Page 173

    4. Select one of the follo wi ng options from t he Type of Fax Job to Forward drop-down menu: ● Send and receive ● Send only ● Receive only (default) 5. Touch the Fax Forwarding Number f ield to open t he keypa d. 6. Type the number where faxes will be forwarded, and then touch the OK button. 7. Touch the Save button. ENWW Fax archiving and f[...]

  • Page 174

    Create a speed dia l list 1. From the Home screen on the pr oduct control panel, touch the Fax button. 2. Tou ch th e Speed Dials button to display the Speed Di als screen. 3. Touch one of the unass igned One Touch Speed Di als num be rs. 160 Chapter 8 Fax ENWW[...]

  • Page 175

    4. Tou ch th e Speed Dial N ame field to display the keyboard. 5. Type a name for the speed dial. ENWW Create a speed dial list 161[...]

  • Page 176

    6. Type a fax number for the speed dial. NOTE: To enter additional fax numbers for a speed dial, touch the screen to the right of the last digit of the previously entered fax numbe r. When the cursor appears, touch the enter key to move the cursor to the nex t line. Repeat this step to enter all the numbers for the speed dial. Tou ch th e OK button[...]

  • Page 177

    Add a n umber to an existing speed d ial li st 1. From the Home screen on the product control panel, scro ll to and touch the Fax button. 2. Touch the Speed Dials button to display the Speed D ials screen. 3. Touch the One Touch Speed Dials number of the list to be edited. 4. Touch the down arrow on the S pe ed Dial Name box to open the drop-down m[...]

  • Page 178

    Delete a speed dial list 1. From the Home screen on the product control panel, scro ll to and touch the Fax button. 2. Touch the Speed Dials button to display the Speed D ials screen. 3. Touch the One Touch Speed Dials number of the list to be deleted. 4. Touch the Delete but ton. 5. Touch the Yes button to confirm the deletion of the s peed dial l[...]

  • Page 179

    Delete a singl e number from a speed dial list 1. From the Home screen on the product control panel, scro ll to and touch the Fax button. 2. Touch the Speed Dials button to display the Speed D ials screen. 3. Touch the One Touch Speed Dials number of the list to open the keyboard. 4. Touch the down arrow on the S pe ed Dial Name box to open the dro[...]

  • Page 180

    Send a fax by entering nu mbers manually 1. Place the document face-down on the scanner glass, or place it face- up in the document feeder and a djust the paper g uides to fit the size of the document. 2. From the Home screen on the pr oduct control panel, touch the Fax button. You might be pro mpted t o type a u ser nam e and pa sswor d. 3. Tou ch[...]

  • Page 181

    4. Tou ch th e Fax Number field to open the keyp ad. 5. Enter a phone number and then touch the OK button. 6. Touc h the Sta rt button to send the fax. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touc h the Help button on the preview scr[...]

  • Page 182

    Send a fax by using a spee d dial 1. Place the document face-down on the scanner glass, or place it face- up in the document feeder and a djust the paper g uides to fit the size of the document. 2. From the Home screen on the pr oduct control panel, touch the Fax button. 168 Chapter 8 Fax ENWW[...]

  • Page 183

    3. Touch the number button for the sp eed dial name you w ant to use. The sp eed dial name appears in t he Fax Recipients section of the Fax screen. 4. Touc h the Sta rt button to send the fax. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature,[...]

  • Page 184

    Search a speed-dia l list by name NOTE: If you do not k now the unique name of the speed dial, type a letter to select any portion of the list. For example, to view speed-dial names that beg i n with the letter N, type the l etter N. If no matching entries exist, a messag e appears before the search shows the entry that is closest to the letter N. [...]

  • Page 185

    Send a fax by using fax add ress book numbers The fax address book fe ature allows you to store fax numbers on the product. Your Microsoft® Exchange c ontact list might als o be enabled on t he product to appea r in the fax address book. 1. From the Home screen on the pr oduct control panel, touch the Fax button. 2. Tou ch th e Address Book icon t[...]

  • Page 186

    4. Touch the names to highlight and then touch the right a rrow icon to move the highlighted names to the Fax Recipients section. 5. Touc h the OK button to return t o the Fax scr een. 6. Touc h the Sta rt button to send the fax. 172 Chapter 8 Fax ENWW[...]

  • Page 187

    Search the fax add ress book Use the fax address book search feature to c omplete a name search of the address book. 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Address Book but ton. 3. Select the All Contacts or Lo cal C ontact s option in the d rop-down menu at the top of the fax address book screen. 4[...]

  • Page 188

    Cancel a fax To cancel a current fax job, touch the Cancel Job button on the fax status screen. 174 Chapter 8 Fax ENWW[...]

  • Page 189

    Fax reports The following sections list the fax reports available o n this product. These reports can be printed or viewed on the product control panel. The following fax reports are available on this product: ● Fax Activity Log ● Billing Codes Report ● Blocked Fax List ● Speed Dial List ● Fax Call Report Use the following steps to print [...]

  • Page 190

    To clear the fax a ctivity log, complete the following steps. 1. On the control panel, tou ch the Administration icon. 2. Open the following menus: ● Fax Settings ● Clear fax activity log 3. Touch the Clea r button to clear the fax activity log. Billing code rep ort The billing code report is a list of the most recent 5 00 faxes tha t were s uc[...]

  • Page 191

    9 Manage the product ● Configure IP network settings ● HP Embedded Web Server ● HP Utility (M ac OS X) ● Use HP Web Jetadmin software ● Economy settings ● Product security features ● Upgrade the product firmwa re ENWW 177[...]

  • Page 192

    Configure IP network settings Printer sharing discl aimer HP does not support peer-to-peer networking, as the f e ature is a function of Microsoft operating systems and not of the HP print drivers. Go to Microsoft at www.micro soft.com . View or change network settin gs Use the HP Embedded Web Server to view or change IP configuration settings. 1. [...]

  • Page 193

    5. Touch the IP Address , Subnet M ask , or Default Gateway option. 6. Touch the first field to open a keypad. Enter the correct digits for the fie ld, and then touch the OK button. Repeat t he process for each f ield, and then touch the Sa ve button. Manually configure IPv6 T CP/IP parameters from the c ontrol panel Use the control-panel Administr[...]

  • Page 194

    HP Embedde d Web Se rver Use the HP Embedded Web Server to view product status, configure product network settings, and to manage printing functions from your computer instead of fr om the product control pane l. The following are exampl es of wh at you can do using the HP Embed ded Web Serve r: ● View product status information ● Determine the[...]

  • Page 195

    c. Touch the Print or View button. d. Find the IP address or host name on the Jetdirect page. 2. In a supported Web browser on your computer, enter the product IP add ress or host name in the address/URL field. HP Embed ded Web Server feat ures Information tab Table 9-1 HP Embedded Web Server Informatio n tab Menu Description Device Status Sho ws t[...]

  • Page 196

    Table 9-2 HP Embedd ed Web Server Gener al ta b (co ntinu ed) Menu Description Control Panel Ad ministration Menu Shows the menu str ucture of the A dminist ration m enu on t he control panel. NOTE: You can configur e settings on this screen, but the HP Embedded Web Serv er prov ide s more advanced co nfiguratio n options t han ar e available throu[...]

  • Page 197

    Scan/Digital S end tab Table 9-4 HP Embedded Web Server Scan/Digital Send tab Menu Description Address Book Add email ad dresses into the prod uct one at a time, and edit ema il addres ses that have al ready been sa ved in the produc t. You can al so use t he Import/E xport tab to tra nsfer a la rge list of frequen tly-used em ail addr esses to th [...]

  • Page 198

    Fax t ab (Fax models only) Table 9-5 HP Embedded Web Server Fax tab Menu Description Fax Send Setup Confi gure set ting s for send ing faxes, i ncludin g the follo wing: ● Default common job settings for outgoing faxes ● Default sett ing for sen ding faxes using the internal fax mod em ● Sett ing s for us ing a LAN fax servic e ● Settings f[...]

  • Page 199

    Security tab Table 9-7 HP Embedded Web Server Securi ty tab Menu Description General Security Confi gure an admini strator password so yo u can res trict acces s to certain fe atures on the product. Set PJL passwor d for process ing PJL comma nds. Set fi le system acces s and firmwa re upgrade sec urity. Enab le or di sabl e the Ho st US B port on [...]

  • Page 200

    Table 9-8 HP E mbedded We b Server Othe r Links list (c ontinued) Menu Description Shop for S upplies Connects to the HP SureSupply Web site, whe re you can r eceive information on optio ns for pu rchasing or iginal HP supp lies, such as tone r cart ridge s and pap er. Product Support Connects to the support site f or the produ ct, from which yo u [...]

  • Page 201

    HP Utility (Mac OS X) HP Utility is a software program that pr ovides access to the product in Mac OS X. You can use HP Utility w hen the product uses a USB cable or is connected to a TCP/IP-based network. Open HP Utility From the Finder, cl ick Applications , click Utilities , and then click HP Utility . If HP Utility is not included in the Utilit[...]

  • Page 202

    Menu Item Description Commands Se nds special characters or print commands to the product after the print job. NOTE: This o ption is ava ilable o nly af ter you o pen t he Vi ew menu and se lect the S how Advanced Options ite m. Printer Settings Supplies Management Conf igures how t he pr oduct sho uld be have wh en su pplies are nearing the end of[...]

  • Page 203

    Use HP Web Jetadmin softw are HP Web Je tadmin is an awa rd-winning, industry- leadi ng tool for efficiently ma naging a w ide variety of networked HP products, including printers, multifun ction products, and digital se nders. This si ngle solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imagin[...]

  • Page 204

    Economy settings Print with Econo Mode This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner and decrease the cost per page. However, using EconoMode can also reduc e print quality. HP does not recommend the full-time use of EconoM ode . If EconoMode is used full-time, the toner supply might outla[...]

  • Page 205

    Set sleep mode 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Open each of the following menus: a. General Settings b. Sleep Ti mer Se ttings c. Sleep Mode/Auto off After 3. Select the app ropriate time period, and t hen touch the Sa ve button. NOTE: The sleep-mode default time is 45 minutes[...]

  • Page 206

    9. Touch the Add button, and then select the type of event to sc hedule: Wake or Sl eep . 10. Configure the following settings: ● Time ● Event Da ys 11. Touch the OK button, and then touch the Save button. 192 Chapter 9 Manage the product ENWW[...]

  • Page 207

    Product security features Security statements The product supports security standards and recommended protocols that help you kee p the product secure, protect critical information on your netw ork, and simplify the way you monito r and maintain the pro duct. For in-depth information about HP's s ecure imaging and printing solutions, visit www[...]

  • Page 208

    5. Enter the password in the New Password field, and then enter it again in the Veri fy password field. NOTE: If you are cha nging an existing p assword, you must first enter the existing p assword in the Old Password field. 6. Clic k th e Apply button. Make note of the p assword and store it in a safe place. Encryption support: HP High-Per formanc[...]

  • Page 209

    Upgrade the product fi rmware Software and firmware upgrades and installation instructions for this produc t are available at www.hp. com/ support/lj500MFPM525 . Click Support & Drivers , click the opera ting system, and then select the d ownload for the product. ENWW Upgrade the product firmware 195[...]

  • Page 210

    196 Chapter 9 Manage the product ENWW[...]

  • Page 211

    10 Solve problems ● Solve problems checklist ● Factors that affect product p erformance ● Restore factory-set defau lts ● Control-panel help ● Paper feeds incorrectly or becomes jammed ● Cle ar j ams ● Cha nge j am re cov ery ● Improve print quality ● Improve copy quality ● Improve scan quality ● Improve fax quality ● The pr[...]

  • Page 212

    Solve p roblems check list Follow these steps when trying to solve a problem with the product. 1. If the control panel is blank or black, complete these steps: a. Check the power cable. b. Check that the power is turned on. c. Make sure that the line voltage is correct fo r the product power configuration. (See the label that is on the back of the [...]

  • Page 213

    6. Verify that you have installed the p rint driver for this product . Check the program to mak e sure that you are using the print driver for this product. The print driver is on the CD that came with the product. You can also download the print driv er from this Web site: www.h p.com/ go/ lj500MF PM525_so ftware . 7. Print a short document from a[...]

  • Page 214

    Factors that aff ect product perfo rmance Several factors affect the time it takes to p rint a jo b: ● Maximum product speed, meas ured in page s per minute (ppm) ● The use of special paper (such as transparencies, heavy paper, and custom-size pape r) ● Product processing and d ownload time ● The complexity and size of gr aphics ● The spe[...]

  • Page 215

    Restore fact ory-set defaults 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Open the following menus: ● General Settings ● Restore Factory Settings 3. Select one or more c a tegories of settings from the list, and then touch t he Reset button. ENWW Restore factory-set defaults 201[...]

  • Page 216

    Control-panel help The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for spec ific topics. You can browse through the me nu structure by touching the buttons in the[...]

  • Page 217

    Paper feeds incorrectly or beco mes ja mmed ● The product does not pick u p paper ● The product picks up multiple sheets of paper ● The document feeder jams, ske ws, or pic ks up multiple sheets of p aper ● Prevent paper jams The product d o es not pick up paper If the product does not pick up p aper from the tray, t ry these solutions. 1. [...]

  • Page 218

    The docu ment feeder jams, skews, or pic ks up multiple sheets of paper ● The original might have something on it, such as staples or self-adhesive notes, that must be removed. ● Check that all rollers are in place and that the roller-access cover inside the document feeder is close d. ● Make sure that the top document-feeder cover is closed.[...]

  • Page 219

    Clear jams Auto-navigation f or clearing jams The auto-navigation feature assists you in clearing jams by pro v iding step-by-step instructions on the product control panel. When you complete a step, the product displays instructions for the next step until you have completed all steps in the procedure. Jam locations Use this illustration to identi[...]

  • Page 220

    Clear jams in the document fee der 1. Lift the latch to release the document-feeder cover. 2. Open t he docum ent-feed er cover . 206 C hapter 10 Solve problems ENWW[...]

  • Page 221

    3. Lift the jam-access door, and remove any jammed paper. If necessary, rota te the green wheel at the front of the document feeder to remove jammed paper. 4. Close the document feed er. Close the document-feed er cover. Clear jams in th e output-bin area 1. If paper is visible from the output bin, grasp the l eading edge and re move it. 2 ENWW Cle[...]

  • Page 222

    Clear jams in Tray 1 1. If most of the sheet of paper is visible in the tray, slowly pull the jammed paper out of the pro duct. If most of the sheet of paper has been pulled inside the p roduct, continue with the following step s. 2. Press the front-door-release button. 2 3. Open the front d oor. 2 1 208 C hapter 10 Solve problems ENWW[...]

  • Page 223

    4. Remove the toner cartridge. 2 1 5. Lift the jam -access covers and re move an y jammed paper. ENWW Clear jams 209[...]

  • Page 224

    6. Reinsert the toner cartridge. 2 1 7. Close the front door. 2 1 Clear jams in Tray 2 or an optional 500-sheet tray 1. Remove the tray from the product. 210 C hapter 10 Solve problems ENWW[...]

  • Page 225

    2. Remove the paper from the tray, and discard any damage d paper. 3. Verify that the rear paper guide is adjusted to the indentation for t he correct paper size. If necessary, pinch the release and move the rear paper guide to the correct position. I t should click into place. 4. Load the paper into the tray. Make sure that the stack is flat at al[...]

  • Page 226

    5. Reinsert and close Tray 2. 2 1 2 2 6. Press the front-door-release button. 2 7. Open the front d oor. 2 1 212 C hapter 10 Solve problems ENWW[...]

  • Page 227

    8. Remove the toner cartridge. 2 1 9. Lift the jam -access covers and r emove an y jammed paper. ENWW Clear jams 213[...]

  • Page 228

    10. Reinsert the toner cartridge. 2 1 11. Close the front door. 2 1 Clear jams in the toner-cartridge area 1. Press the front-door-release button. 2 214 C hapter 10 Solve problems ENWW[...]

  • Page 229

    2. Open the front d oor. 2 1 3. Remove the toner cartridge. 2 1 4. Lift the jam -access covers and r emove an y jammed paper. ENWW Clear jams 215[...]

  • Page 230

    5. Reinsert the toner cartridge. 2 1 6. Close the front door. 2 1 Clear jams in the rear-door and the fuser area 1. Open the rea r door, and push down so it is fully opened t o a 90° angle. CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before clearing jams. NOTE: The rear door has two positions. It opens to [...]

  • Page 231

    2. Remove any jammed paper. 3. Press the front-door-release button. 2 4. Open the front d oor. 2 1 ENWW Clear jams 217[...]

  • Page 232

    5. Remove the toner cartridge. 2 1 6. Lift the jam -access covers and r emove an y jammed paper. 7. Reinsert the toner cartridge. 2 1 218 C hapter 10 Solve problems ENWW[...]

  • Page 233

    8. Close the front door. 2 1 9. Close the rear door. Clear jams in the du plexer 1. Completely remove Tray 2 from the pr oduct. ENWW Clear jams 219[...]

  • Page 234

    2. Push the green button to release the duplex pan. 3. Remove any jammed paper. 4. Close the duplex pan. 220 C hapter 10 Solve problems ENWW[...]

  • Page 235

    5. Reinsert Tray 2. 2 1 2 2 6. Open the rea r door, and push down so it is fully opened t o a 90° angle. NOTE: The rear door has two positions. It opens to a 45° angle for the rear output bin and t o a 90 ° angle for cle aring ja ms. 7. Remove any jammed paper. ENWW Clear jams 221[...]

  • Page 236

    8. Press the front-door-release button. 2 9. Open the front d oor. 2 1 10. Remove the toner cartridge. 2 1 222 C hapter 10 Solve problems ENWW[...]

  • Page 237

    11. Lift the jam -access covers and r emove an y jammed paper. 12. Reinsert the toner cartridge. 2 1 ENWW Clear jams 223[...]

  • Page 238

    13. Close the front door. 2 1 14. Close the rear door. 224 C hapter 10 Solve problems ENWW[...]

  • Page 239

    Change j am rec overy This product provides a jam recovery feature that reprints jammed pages. 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Open the General Settings menu, and then open the Jam Recovery menu. 3. Select one of the foll ow ing options: ● Auto — The product attempts to re[...]

  • Page 240

    Improve print quali ty Print from a d ifferent software p rogram Try printing from a different software program. If the page prints correctly, the p roblem is with the software program from which you were printing. Set the paper-type setting for the print job Check the paper type setting If you are printing from a software program and the pages hav[...]

  • Page 241

    4. Select a type from the Media T ype drop-down list. 5. Clic k th e Print button. Check the toner-cartridge status Follow these steps to check the estimated life remain ing in the toner cartridges and if applicable, the status of other replaceable m aintenance parts. 1. From the Home screen on the product control panel, scro ll to and touch the Ad[...]

  • Page 242

    Use the following procedure to print a cl e aning page. 1. From the Home screen on the product control panel, scro ll to and touch the Device Maintenance button. 2. Open the following menus: ● Calibration/Cleaning ● Cleaning Page 3. Touch the Prin t button to print the page. 4. The cleaning process can take several minutes . When it is finished[...]

  • Page 243

    ● Use paper that is designed for use in laser printers . Do not use paper tha t is designed only for use in Inkjet printers. ● Use paper tha t is not too rough. Using smoother pa per generally results in better print quality. Check the environmen t Environmental conditions can directly affect print quality, and they are a c ommon cause for pape[...]

  • Page 244

    If the entire page is too ligh t, use these settings: ● Select the FastRes 1200 option. ● Clear the EconoMode check box to disable it. 5. Clic k th e OK button to close the D ocument Properties dialog box. In the Print dial og, cl ick the OK button to print the job. Try a different print dri ver Try using a different print driver if y ou are pr[...]

  • Page 245

    Set the individual tray alignment Adjust the alignment for individual trays when text or images are not cente red or aligned correctly on the printed pag e. 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Open the following menus: ● General Settings ● Print Quality ● Image Registration [...]

  • Page 246

    Improve copy quali ty Check the scanner glass for dirt or smudges Over time, s pecks of deb ris might collect on the sc anner glass and white plastic bac king which can affect performance. Us e the following procedure to clean the scanner glass and white plastic backing. 1. Press the power button to turn off the p roduct, and t hen disc onne ct the[...]

  • Page 247

    3. Clean the main scanner glass, the document- feeder glass (the small strip of glass on the left side of the scanner), and the white foam backing. Use a soft cloth or sponge that has bee n mo istene d with n onabr asive gl ass cleaner. Dry the glass a nd white p lastic backing by using a chamois or a cellulose sponge to prevent spotting. CAUTION: [...]

  • Page 248

    3. Touch the Next b utton to start the calibration process. 4. Wait while the product c alibrates, and then t ry copying again. Check the paper settings Check the paper settings if copied pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or areas where toner has dropped out. Check the paper s ize and type c[...]

  • Page 249

    NOTE: These settings are temporary. After you have finished the job, the product ret urns to the default settings. Edge-to-edge copying Use this feature to avoid shadows that can appear along the edges of copies when the original document is printed close to the edges. 1. From the Home screen on the product control panel, scro ll to and touch the A[...]

  • Page 250

    2. Open t he docum ent-feed er cover . 3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with w arm water. NOTE: Lift up the roller as sembly so you can clean the second roller. 4. Close the document-feed er cover. 236 C hapter 10 Solve problems ENWW[...]

  • Page 251

    Improve scan quali ty Check the scanner glass for dirt or smudges Over time, s pecks of deb ris might collect on the sc anner glass and white plastic bac king which can affect performance. Us e the following procedure to clean the scanner glass and white plastic backing. 1. Press the power button to turn off the p roduct, and t hen disc onne ct the[...]

  • Page 252

    3. Clean the main scanner glass, the document- feeder glass (the small strip of glass on the left side of the scanner), and the white foam backing. Use a soft cloth or sponge that has bee n mo istene d with n onabr asive gl ass cleaner. Dry the glass a nd white p lastic backing by using a chamois or a cellulose sponge to prevent spotting. CAUTION: [...]

  • Page 253

    Check the image-adjustmen t settings Adjust these additional setting s to improve scan quality. 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Open the Scan/Digital Se nd Settings menu. 3. Select the category of scan and send settings that you want to configure. 4. Open the Default Job Optio[...]

  • Page 254

    6. Select one of the predefined options. Touch the OK button. 7. Touch the Start button. Clean the pickup rol lers and separation pad in the document feeder 1. Lift the document-f eeder latch. 2. Open t he docum ent-feed er cover . 240 C hapter 10 Solve problems ENWW[...]

  • Page 255

    3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with w arm water. NOTE: Lift up the roller as sembly so you can clean the second roller. 4. Close the document-feed er cover. ENWW Improve scan quality 241[...]

  • Page 256

    Improve fax qual ity Check the scanner glass for dirt or smudges Over time, s pecks of deb ris might collect on the sc anner glass and white plastic bac king which can affect performance. Us e the following procedure to clean the scanner glass and white plastic backing. 1. Press the power button to turn off the p roduct, and t hen disc onne ct the [...]

  • Page 257

    3. Clean the main scanner glass, the document- feeder glass (the small strip of glass on the left side of the scanner), and the white foam backing. Use a soft cloth or sponge that has bee n mo istene d with n onabr asive gl ass cleaner. Dry the glass a nd white p lastic backing by using a chamois or a cellulose sponge to prevent spotting. CAUTION: [...]

  • Page 258

    4. Select one of the predefined options. Touch the OK button. 5. Touch the Start button. Check the image-adjustmen t settings Adjust these additional settings to improve send-fax quality 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Send Se[...]

  • Page 259

    ● Fax Send Setup ● General Fax Send Settings 3. Select the Error Correction M ode option. Touch the Save button. Send to a di fferent fax machi ne Try sending the fax to a different fax machine. If the fax quality is better, the problem is related to the initial recipient's fax machine settings or supplies status. Clean the pickup rol lers[...]

  • Page 260

    3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with w arm water. NOTE: Lift up the roller as sembly so you can clean the second roller. 4. Close the document-feed er cover. Check the fit-to-page setting If the Fit to Page setting is enabled, and the i[...]

  • Page 261

    Check the sender's fax mac hine Ask the sender to try s ending from a differe nt fax ma chine. If t he fax quality is better, the problem is with the sender's fax machine. If a different fax machine is unavailable, as the sender to consider making the following changes: ● Make sure the original document is on white ( not colored) paper.[...]

  • Page 262

    The product does not print or it prints slowly The product does not print If the product does not print at all, try the following s olutions. 1. Make sure the product is turned on and that the control panel indicates it is r e ady. ◦ If the control pa nel does not indicate the product is r eady , turn the produc t off and then on again. ◦ If th[...]

  • Page 263

    The product prints slowly If the product prints, but it seems slow, try the following solutions. 1. Make sure the computer mee ts the minimum sp ecifications for this product. For a list of specifications, go to this Web site: www.h p.com/ support/lj500MFPM525 . 2. When you configure the product to print on some paper types, such as heavy paper, th[...]

  • Page 264

    Solve easy-ac cess USB printing problems ● The Retrieve From USB Settings menu does no t open when you insert the USB flash drive ● The file does not print from the US B flash drive ● The file that you want to print is no t listed in the Retrieve from USB menu The Retrieve From USB Settin gs menu does not open when you insert the USB flash dr[...]

  • Page 265

    The file that you w ant to print is not listed in the Retrieve from USB menu 1. You might be trying to print a file type that th e USB printing feature does not support. The product sup port s .p df, . prn, . pc l, .ps , and .cht fil e typ es. 2. You might have too many files in a single fol der on the USB flash dr ive. Reduce the number of files i[...]

  • Page 266

    Solve US B connec tion proble ms If you have connected the pro d uct dire ctly to a computer, check the cabl e. ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not long er than 2 m (6.65 ft). Try using a shorter cable. ● Verify that the cable is working correctly by conne c t ing it to anoth[...]

  • Page 267

    Solve wir ed network proble ms Check the following items to verify that the p r oduct is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP ad dress that is listed on this page. ● The product has a poor phy s ical connection. ● The computer is using the incorrect[...]

  • Page 268

    The computer i s unable to communicate wit h the product 1. Test network communication by pinging the pro duct. a. Open a command-line prompt on your computer. For Windows, click Start , clic k Run , and then type cmd . b. Type ping followed by the IP address for your product. c. If the window dis plays round-trip times, the ne twork is working. 2.[...]

  • Page 269

    Solve fax probl ems Checklist for solvin g fax problems Use the following checklist to help identify t he cause of any fax-related problems you encounter: ● Are you using the fax cable su pplied with the fax accessory? This fax accessory has been test ed with the su pplied fa x cab le to m eet RJ11 and functional specifications. Do not substitute[...]

  • Page 270

    Are you using a p hone company v oice-messaging ser vice or an an swering machine? If the rings- to-answer setting for the messaging s ervic e is lower than the rings-to-answer setting for the fax accessory, the mess aging service answers the call, and the fax accessory cannot receive faxes. If the rings-to-answer setting for the fax accessory is l[...]

  • Page 271

    Non-Op erati onal / Enable d/Disa bled 1 The pr oduct has dete cted a fi rmwar e failure. Upgrad e the firmware . Dama ged / Enable d/Disabl ed 1 The fax access ory has failed. Re seat the fax acce ssory card and ch eck for bent pin s. If the status is st ill DAMAGE D, repl ace the anal og-f ax acc essory car d. 1 ENABLE D ind icates that t he anal[...]

  • Page 272

    Use Fax over VoIP networks VoIP technology converts the analog phone signal into digital bits. These are then assembled into packets whic h travel on the Internet. The packets ar e converted and transmitted back to analog signals at or near the destination. Transmission of information on the Internet is digital instead of analog. Therefore, there a[...]

  • Page 273

    Problem C ause Solution A voice-mess aging service mig h t be inter fering wi th incom ing faxes . Do one of t he fol lowing: ● Discon tinue the mess aging se rvice. ● Use a pho ne line dedi cated t o fax calls. ● Decrease the rings-to -answer for the fax acce ssory to a number less than the rings-to -answer for the vo ice mail. Faxes are bei[...]

  • Page 274

    Problems with sending faxes Problem C ause Solution Faxes are transmitting very slowly. You might b e sending a complex fax, such as one with many grap hics. Complex fax es take long er to transmit. The re ceiving fax m achine might have a slow mod em spee d. The fa x acce ssory only se nds th e fax at the fastest modem speed the receivi ng fax mac[...]

  • Page 275

    Problem C ause Solution Outgoing fax calls keep di aling . The f ax acce ssory autom atica lly redi als a fax num ber if th e Redi al On Bu sy opti on is on or if the Redial On No Answ er option is on. This is no rmal o pera tion. If y ou do n ot want the f ax to retry , set the Redi al On Busy option to 0, set th e Redi al On No Answer optio n to [...]

  • Page 276

    Persistent error messages with numeric codes differe nt than those listed here r e quire assistance of customer support. Print a Fax T.30 Trace report before contacting customer support to help identify the problem. This report contains details of the last fax call. 1. From the Home screen on the product control panel, scro ll to and touch the Admi[...]

  • Page 277

    Send-fax messages Table 10-1 Se nd-fax messag es Mess age Erro r No. Descri ption Act ion Cancelled 0 Someo ne cancelled the fax at the produc t contro l panel. None. Success n/a The fax wa s sent succ essfully. None . Fail Busy 0 The rece iving fa x machine is busy . The fax will be retire d automatica lly (if configu red), other wise try resend i[...]

  • Page 278

    Receive-fax messages Table 10-2 Receive-fax m essages Mess age Erro r No. Descri ption Act ion Success n/a The fax transmiss ion was succes sful. None. Blocked n/a The receivin g fax mach ine is using the bloc ked-num ber feature and is blo cking th is fa x. None. Failed Any The fax mig ht be corrupted or not sent. Ask t he se nder to res end the f[...]

  • Page 279

    Settings in the Troubl eshooting menu 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Open the following menus: ● Troubleshooting ● Fax Fax T.30 Trace This is a printe d report of all the co mmunicat ions be tween the send ing and receivi ng f ax mach ines fo r the las t Fax t ransm iss i[...]

  • Page 280

    Solve produc t software problem s (Windows) A print driver for the product is not visible in the Prin ter folder 1. Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-clic k t he icon, and select Clo se or Disable . 2. Try connecting t he USB c able to a [...]

  • Page 281

    Windows 7 a. Click the Windows icon in the low er- left corner of the screen. b. Click Devices and Printe rs . c. Right-click the product driver icon, and then select Printer p ro perties . d. Click the Ports tab, and then click Conf igure Port . e. Verify the IP address, and then click OK or Cancel . f. If the IP addresses are not the same, delete[...]

  • Page 282

    Solve produc t software proble ms (Mac OS X) ● The product name does not app ear in the product list in the Print & Fax or the Print & Scan lis t ● A print job was not sent to the product that you wanted ● When connected with a USB cable, the product does not appear in the Print & Fax or the Print & Scan list after the driver [...]

  • Page 283

    4. Make sure that you do not have too m any USB devices drawing power from the c hain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the computer 5. Check to see if more than two non-powered US B h u bs are connected in a row on the chain. Disconnect all of the devic es from the ch a in, an d then c[...]

  • Page 284

    Remove software (Windows) Windows XP 1. Clic k Sta rt , Control Panel , and then Add or R emove Progra ms . 2. Find and select the product from the list. 3. Clic k th e Change/Remove button to remove the software. Windows Vista 1. Click the Windows icon in the lower-left corner of the screen. Click C ontrol Panel , and then clic k Programs and Feat[...]

  • Page 285

    Remove the print driver (Mac OS X) You must have administrator rights to remove the software. 1. Ope n System Preferences . 2. Select Print & Fax . 3. Highlight the product. 4. Click the minus (-) symbol . 5. Delete the print queue, if ne cessary. ENWW Remove the print driver (Mac OS X) 271[...]

  • Page 286

    272 C hapter 10 Solve problems ENWW[...]

  • Page 287

    Index A accessorie s orde ri ng 36 activity log 175 address books, email recipient lists 140 recipient lists, creating 138 adjust copy images 114 administration menu map description 9 AirPrint 9 3 alternative letterhead mode 25 anticounterfeit supplies 38 B billing code report printing 17 6 billing codes 152 billing codes report description 10 bins[...]

  • Page 288

    D date/time setting 147 default gateway, setting 178 default settings, copy restoring 1 00 deleting stored jobs 89 digital send set tings HP Embedded Web Server 183 digital sending address books 138, 140 folders 128 job settings 126 product memory 131 recipient lists 140 sending documents 135 USB flash drive 132 document feeder 108 copying two-side[...]

  • Page 289

    I information pages HP Embedded Web Server 181 printing or viewing 9 installing product on wired net works, Mac 1 6 software, wired networks 14 interface ports locating 3, 4 Internet Explorer, versions supp orted HP Embedded Web Server 180 IP address configuring 13, 16 IP Security 193 IPsec 193 IPv4 address 178 IPv6 address 179 J jams auto-navigati[...]

  • Page 290

    paper covers, using different pap er 72 fir st and l ast p ages, usin g different paper 72 jams 20 4 loading Tray 1 27 loading Tray 2 30 selectin g 228 supported paper sizes 20 supported sizes 20 supported types 23 paper pickup problems solving 203 paper size chang in g 82 paper sizes selecting (Mac) 84 selecting custom sizes (Mac) 84 selecting cus[...]

  • Page 291

    Send to e mail enabling 124 Send to Folde r 128 sending a fax delete multiple recipients 164 to multiple recipients 1 60 using fax address book numbers 1 71 sending t o email address books 138, 140 job settings 126 recipient lists 140 sending documents 135 service settings 264 settings billing codes 152 driver presets (Mac) 79 drivers 5 6 drivers ([...]

  • Page 292

    PBX sys t ems 260 slow fax reception 258 slow fax transmission 260 troubleshooting tools HP Embedded Web Server 184 two-sided copying 108, 109 two-sided printing settings (Windows) 63 U uninstalling Mac software 271 uninstalling Windows software 270 universal print driver 54 usage page description 9 USB sending to 132 USB configuration, Mac 15 USB [...]

  • Page 293

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    © 20 1 2 Hewlett-P ac k ard De velopment C ompany , L .P . www .hp .com *CF116-90912* *CF116-90912* CF1 1 6-9 09 1 2[...]