HP (Hewlett-Packard) 4250 manuel d'utilisation

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Un bon manuel d’utilisation

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Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation HP (Hewlett-Packard) 4250 décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

Donc, ce qui devrait contenir le manuel parfait?

Tout d'abord, le manuel d’utilisation HP (Hewlett-Packard) 4250 devrait contenir:
- informations sur les caractéristiques techniques du dispositif HP (Hewlett-Packard) 4250
- nom du fabricant et année de fabrication HP (Hewlett-Packard) 4250
- instructions d'utilisation, de réglage et d’entretien de l'équipement HP (Hewlett-Packard) 4250
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

Pourquoi nous ne lisons pas les manuels d’utilisation?

Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage HP (Hewlett-Packard) 4250 ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles HP (Hewlett-Packard) 4250 et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service HP (Hewlett-Packard) en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées HP (Hewlett-Packard) 4250, comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif HP (Hewlett-Packard) 4250, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation HP (Hewlett-Packard) 4250. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    HP Print Server Appliance 4250 User's Guide Click a title to view a topic. Home General Information Product Overview Product Specifications Setting the Date and Time Initial Set Up Getting Started Installing Printers on Clients Front Panel Hardware Installation Web Interface Networking TCP/IP and DNS Settings Microsoft Network Settings LPD Pri[...]

  • Page 2

    HP Print Server Appliance Documentation for Firmware Version 2.5.x © 1999-2004 Hewlett-Packard Company[...]

  • Page 3

    Product Overview Links within this page: Product Introduction Operation and Management Product Description Compatibility with HP Print Servers Compatibility with Other (Non-HP) Print Servers Product Updates Links to related pages: Technical Specifications Product Introduction Figure 1: The HP Print Server PSA 4250 The HP Print Server Appliance 4250[...]

  • Page 4

    administrators to easily authorize or restrict print administration and services to specific groups or users by using their existing user name and password of the NT 4.0 domain. An NT domain is a logical grouping of network servers and other computers that share a common security and user account for each user. Users log on to the domain, not to in[...]

  • Page 5

    ● Microsoft Windows NT ● Microsoft Windows ME ● Microsoft Windows XP ● UNIX Following are some main features of the PSA: ● Off-loads spooling from a UNIX or Windows NT server ● Easy installation ● Easy management ❍ Centralized management using Web Jetadmin ❍ Can be managed from any supported web browser on the network ❍ Virtuall[...]

  • Page 6

    This feature is enabled by default and can be disabled by unchecking this box. Each time an image is retrieved, it is logged like any other visit to HP's website. In addition, each request includes the serial number of the requesting unit. HP uses this to provide support information relative to the specific unit. No personally identifiable inf[...]

  • Page 7

    Product Specifications Links within this page: Model Number System Requirements Language Options and Power Cord Requirements Supported Clients Supported Printers Supported Web Browsers What Ships in the Box Security Features Physical Specifications Electrical Specifications Environmental Specifications Safety Certifications Figure 1: The HP Print S[...]

  • Page 8

    System Requirements The computer printing to the PSA must be running TCP/IP and have Microsoft Windows 95, 98, NT, 2000, ME, XP, or other operating systems running LPD. Language Options and Power Cord Requirements The following localization options are available for the power cord. The power cord must be be a standard IEC-320 female power cord, ter[...]

  • Page 9

    Australia New Zealand ABG 8120-6810 Hong Kong SAR AB5 8120-0550 Supported Clients Clients are networked PCs that submit print jobs to the PSA. The PSA can accept print jobs from the following clients: ● Windows 95 ● Windows 98 ● Windows NT 4.0 ● Windows 2000 ● Windows ME ● Windows XP ● Any RFC 1179-compliant LPD client including (not [...]

  • Page 10

    The PSA has a front panel password to prevent unauthorized front panel configuration. It also has a web administrator name and password, which are required to configure the device or manage printers (the default user name is admin and the default password is admin). Additional web administrator accounts can be added. The existing user account infor[...]

  • Page 11

    Minimum Spooling Capacity 7 Gigabytes Electrical Specifications Attribute Specification Power requirements 120/240 VAC at 50/60 Hz Power consumption 100-127 V ~ 1000mA 200-240 V ~ 750mA Power connection IEC-320 Environmental Specifications Attribute Specification Relative humidity 80 percent at 40 degrees C (104 degrees F) Temperature (Operating) +[...]

  • Page 12

    Web Interface for the PSA Links within this page: Supported Web Browsers Accessing the Web Interface Menu Overview Page Changing the Date and Time The PSA contains a web server. The web server allows administrators to manage the configuration of the PSA, review the status of the device, and view print jobs from your web browser. This page explains [...]

  • Page 13

    Menu The menu is always displayed on the left side of the displayed page in the web interface. Click on any of the following topics listed on the menu for more information: Print Services Overview Print Shares Driver Management Networking Date and Time TCP/IP and DNS Microsoft Network LPD Settings SNMP Security Administrators SSL Certificate Mainte[...]

  • Page 14

    Print Server Name Name as typed in the Print Server Appliance Name field on the Microsoft Network Settings page (in the web interface under Networking ). Appliance Status Status of this PSA. If a backup, restore, or upgrade is in process, shows the current state of that operation. System Load Shows how heavily the PSA has been used in the past 15 m[...]

  • Page 15

    Changing the Date and Time Use the Date and Time Settings page to set the date and time of the PSA. Field Name Description Day Type the day of the month numerically (for example: "01" or "20"). Month Type the month (for example: "01", "02", and so on). Year Type the four-digit year (for example, "2003&qu[...]

  • Page 16

    Links to related pages: System Messages for Date and Time[...]

  • Page 17

    Getting Started Links within this document: What Ships in the Box Steps for Installation and Configuration Hardware Installation Links to related documents: Troubleshooting the Appliance What Ships in the Box The following items ship with PSA. If something is missing from the box, please contact the HP Dealer or Reseller where the PSA was purchased[...]

  • Page 18

    2. Attach its rubber feet for desktop, rack shelf, or under-printer installation. For rackmount installation, click here . 3. Connect the cables and components . 4. Configure the IP settings using the front panel (for the first time). The IP address can be changed through the web interface if desired. 5. Access the web interface. 6. Complete the TC[...]

  • Page 19

    Installing Printers on Clients Links within this document: Installing Printers on Microsoft Clients (the Microsoft Point and Print feature) Bypassing Point and Print Configuring Printing for UNIX Clients Links to related documents: Troubleshooting the Appliance Installing printers on each client computer is required in order for clients to be able [...]

  • Page 20

    1. On the client workstation, click Start-->Settings-->Printers . 2. Double-click the Add Printer icon. 3. Select the Network print server radio button. 4. Select the PSA and printer from the list box. Or, type the Universal Naming Convention (UNC) path (for example: "spooler1printer1"). See Microsoft documentation for more infor[...]

  • Page 21

    <psa_name><printer_name> (where "psa_name" is the name of the PSA and "printer_name" is the name of the printer) 6. On the screen showing printer manufacturers and printers, select a printer driver and then click Next . 7. On the Name Your Printer screen, specify a printer name and then click Next . 8. On the Prin[...]

  • Page 22

    command line for printing. Following is an example of configuring print queues for BSD-like systems (for example, Linux): 1. Edit the /etc/printcap file to include the following entries: printer_name: :lp=: :rm= print_appliance_name: :rp= remote_printername_argument : (this should be the same as the printer name on the appliance) :lf=/var/spoo[...]

  • Page 23

    1. At the UNIX prompt type: lp -d printername file_name or on a BSD-like system: lpr -P printername file_name where printername is the name of the printer as added to the appliance, and file_name is the file to be printed. 2. To get print queue status, type the following at the prompt: lpstat printername or on a BSD-like system: lpq -P printername [...]

  • Page 24

    Front Panel Links to related pages: Troubleshooting the PSA The following activities can be performed from the front panel: Start Up or Shut Down the PSA Configure the IP Address for the PSA Configure the Link Speed and Duplex Mode for the PSA Set or Change the Front Panel Password The front panel on the HP Print Server Appliance 4250 has the follo[...]

  • Page 25

    Power LED ON when power is supplied to the PSA and it is turned on . Network Activity LED LIT when there is a connection between the PSA and other network devices. BLINKS when there is network activity between the PSA and other network devices. Disk Activity LED ON when there is disk activity on the PSA. Alert LED OFF during normal operations (ON d[...]

  • Page 26

    Cancel changes or end an operation. Direction Buttons Up. Press this button to return to the previous menu item or step of a procedure. If Enter hasn't been pressed, changes will not be applied. Down. Press this button to advance to the next menu item or step of a procedure. Left. When there is a choice of options (as indicated in the front pa[...]

  • Page 27

    Microsoft Network Settings page ). If the name is not typed in the web interface, the default name, based on the device's MAC address, is displayed. The second line of the display shows date, time, IP address, and firmware version in a repeating sequence. Starting Front Panel Operation Configure the IP Address for the PSA Configure the Link Sp[...]

  • Page 28

    If Manual : Use the number buttons on the front panel of the PSA to enter the IP address. Then press . If DHCP : Press to continue. If Manual : Use the number buttons on the front panel of the PSA to enter the subnet mask. Press . If DHCP : Press to continue. If Manual : Use the numbers on the front panel of the PSA to enter the default gateway. Pr[...]

  • Page 29

    To begin configuring the link speed and duplex mode for the PSA, press once. Press to skip the IP configuration and to go to the Link Speed and Duplex Mode configuration. Press . Select the link mode by pressing or to toggle between Manual and Auto Detect . Press to being configuring the link speed. If Manual mode: Press or to select the link speed[...]

  • Page 30

    There are two types of passwords that can be set for the PSA: a front panel password (one per PSA) and an administrator password (can be multiple accounts, but there must be at least one), which enables access to the web interface to manage the PSA. The front panel password is discussed in this section. There is no front panel password until it is [...]

  • Page 31

    Hardware Installation Links within this document: Desktop/Rack Shelf/Under-Printer Installation Rackmount Installation Cable Connections Troubleshooting the Appliance Links to related documents: Troubleshooting the Appliance This document explains how to connect the components of the appliance. When installing the hardware for the appliance, be cer[...]

  • Page 32

    Note: The rackmount installation should be performed by an experienced individual, using appropriate tools, and exercising appropriate safety precautions. Use the following procedure to perform the rackmount installation: 1. Attach the rackmount brackets to the sides of the appliance. 2. Position the appliance in the rack. 3. Install the appliance [...]

  • Page 33

    6. Turn on the appliance by pressing the Power button on the front panel. For initial installation, the IP address for the appliance can now be configured. Refer back to the Getting Started procedures , or refer directly to information about configuring IP addresses .[...]

  • Page 34

    TCP/IP and DNS Settings Links within this page: TCP/IP and DNS Settings Configuring the PSA Using the Web Interface Links to related pages: Related System Messages Troubleshooting the PSA TCP/IP and DNS Settings The TCP/IP and DNS Settings page is accessible under Networking on the menu in the web interface. On this page, administrators can configu[...]

  • Page 35

    screen to change Field Name Description Obtain an IP address automatically using DHCP Select this option for the PSA to be automatically configured using Dynamic Host Configuration Protocol (DHCP). Ensure that a valid DHCP server and address leases are available. If DHCP was chosen, the IP address, subnet mask, and default gateway will be automatic[...]

  • Page 36

    Default Gateway Enter the IP address of the default gateway used to access other networks or subnets. This enables the PSA to communicate with devices (such as printers and PCs) on different subnets. If a gateway is not available, or if the address of the gateway is unknown, enter the same IP address used for the PSA, or leave this field blank (or [...]

  • Page 37

    Microsoft Network Settings Links within this page: Microsoft Network Settings Page Microsoft Domain Authentication Features Adding the PSA to a Domain Enabling and Disabling Microsoft Domain Authentication Granting Printer Access or Authority to Users and Groups Administrator Accounts for the Appliance Links to related pages: Troubleshooting the Ap[...]

  • Page 38

    Print Server Appliance Name Type a name for the PSA. The PSA name will be displayed: ● In the Network Neighborhood and in My Network Places on each client workstation. Both are visible from Microsoft Windows Explorer. ● On the Overview page in the web interface for the PSA. ● On the front panel of the PSA. If the network uses DNS to identify [...]

  • Page 39

    Specified Domain Controllers List of specified domain controllers to use for user name and password validation. The PSA will try to communicate with the first domain controller in the list. If the PSA cannot communicate with the first one, it will then try the second domain controller in the list, and so forth. If none of the domain controllers in [...]

  • Page 40

    To complete the Microsoft Network Settings page, follow these steps: 1. At a workstation, access the web browser and type the IP address for the PSA. 2. Log on to the PSA as an administrator . (The default user name is "admin" and the default password is "admin".) 3. Under Networking on the menu, select Microsoft Network . (See [...]

  • Page 41

    A domain is a logical grouping of network servers and other computers that share a common security and user account for each user. Users log on to the domain, not to individual servers in the domain. Microsoft domain security is a feature that allows administrators to easily authorize or restrict print administration and services to specific groups[...]

  • Page 42

    With Domain authentication disabled, local administrator accounts must be used to manage the PSA and access the web interface because all domain administrator accounts will be disabled by this action as well. Granting Printer Access or Authority to Users and Groups On Security page for a specific print share, assign domain users and/or groups appro[...]

  • Page 43

    LPD Links within this page: LPD Printing Configuring LPD Printing Links to related pages: System Messages for LPD Printing Troubleshooting the PSA Configuring Printing for UNIX Clients This feature enables the Line Printer Daemon (LPD) protocol (sometimes referred to as "BSD compatible" network printing) to spool and control print jobs on[...]

  • Page 44

    On the LPD Settings page, the administrator can enable or disable LPD printing. LPD Settings Page Field Name Description Disable LPD printing Disables LPD printing and print job management from any and all hosts. Enable LPD printing from ALL hosts Enables LPD printing and print job management from any and all hosts (default). Enable LPD printing fr[...]

  • Page 45

    Configuring LPD Printing To enable or disable LPD printing, follow these steps: 1. In the web interface, click LPD Printing (on the menu under Networking ). 2. Complete the fields as described above.[...]

  • Page 46

    SNMP Settings Links within this page: SNMP and the PSA SNMP Traps SNMPv3 Configuring SNMP Settings Links to related pages: Related System Messages Troubleshooting the PSA SNMP and the PSA The SNMP agent supports MIB II (Management Information Base II), Host Resources MIB (portions), its own MIB, called the HP-PRINT-SPOOLER-APPLIANCE-MIB, SNMPv3 , a[...]

  • Page 47

    SNMP Settings Page Field Name Description Enable SNMPv3 Select this to enable SNMPv3. User account information will be saved and restored during a firmware upgrade . User Name User name must be between 2 and 32 characters long. Authentication Key Must be 32 characters long. Can be numbers 0-9 or characters a-f or A-F. Privacy Key Can be numbers 0-9[...]

  • Page 48

    1. At a workstation, access the web browser and type the IP address for the PSA. 2. Log on to the PSA as an administrator . (The default user name is "admin" and the default password is "admin".) 3. Under Networking on the menu, select SNMP . (See the description of the fields above for more information.) 4. In IP Address , type[...]

  • Page 49

    #3: logCriticalCategory administrative(3) #4: logCriticalID 110 #5: logCriticalMessageNumeric NULL #6: logCriticalMessageString Critically high disk utilization - disk utilization is at 90-100% of capacity. SNMPv3 The SNMPv3 RFCs do not specify a mechanism for creating the initial SNMPv3 account. The initial account creation is left to the develope[...]

  • Page 50

    Initial Account Creation Through the PSA's Web Interface Using the PSA's web interface, users can create an SNMPv3 account by supplying a user name, an authentication key, and a privacy key. The PSA will except either a localized or non-localized key, but not a password. This was done by design to maintain backward compatibility with othe[...]

  • Page 51

    1. Start the application KeyChange.exe that is supplied on the CD shipped with the PSA. 2. Create the Authentication Key: a. In New Passphrase , type the password. Use the engine ID you wish to communicate with (on the SNMP Settings page in the web interface under Networking ). Do not include the beginning "0x" which indicates the value i[...]

  • Page 52

    Print Shares Links within this page: Print Shares Option Adding a Print Share Deleting a Print Share Viewing and Managing Print Jobs Print Share Properties Print Share Security Printer Drivers Printer Driver Management Adding New Drivers to the PSA Security Warning When Adding New Drivers Links to related pages: Installing Printers on Clients Relat[...]

  • Page 53

    Field Names Description Share Name Name of the print share as typed in the Print Share Name field on the Add Print Share page in the web interface. This name is displayed in Network Neighborhood or in My Network Places as an available print share configured on the PSA. The print share name can be up to 79 characters long, including alphanumeric cha[...]

  • Page 54

    Delete (Print Share) To delete a print share from the PSA, follow these steps: 1. Find the print share to delete from the PSA and click on that same line. 2. The message, "Are you sure you want to delete the print share and all of its print jobs?" is displayed. 3. Click . The selected print share and all of its print jobs will be deleted.[...]

  • Page 55

    Note: When upgrading to 2.5.x, drivers that were installed prior to the upgrade will be available. HP Business Inkjet Printers HP Business Inkjet 2280 series printers HP Business Inkjet 3000 series printers HP Color LaserJet Printers HP Color LaserJet 2500 series printers HP Color LaserJet 5500 series printers HP Color LaserJet 4500 series printers[...]

  • Page 56

    While there is no fixed limit on the number of printers that can be attached to the PSA, many factors impact performance in your environment and create an effective limit for your environment and use model. Factors that impact performance include the number of users printing through the PSA, how frequently the users print, whether NT Domain securit[...]

  • Page 57

    of "LP" (and not "lp") while other manufacturer of print servers or systems administrators may choose different names. ) ❍ Add Print Share (Step 2 of 3) : Type the print share name and description. Add Print Share (Step 2 of 3) Page Field Names Description Print Share Name The print share name is displayed in Network Neighborh[...]

  • Page 58

    Hide this print share in Network Neighborhood and My Network Places Select this option to hide this print share's name in Network Neighborhood or in My Network Places for clients. (This does not prevent the print share from being used, just from being displayed in Network Neighborhood or in My Network Places.) Print a banner page with each pri[...]

  • Page 59

    Client Side Rendering Do not select this option unless you are having problems with your W2K drivers working properly. Symptoms include trouble with: ■ N-up (printing multiple pages in a reduced format on one page) ■ booklet style (format the print job into a printed booklet) ■ watermark (print a watermark on each page of the document) ■ Zo[...]

  • Page 60

    . A security warning is displayed. Click Yes to continue and then follow the steps to add the printer driver and associate it with the print share just added. Note: After the PSA has been configured and drivers have been associated with print shares, the configuration should be backed up . Note: Having Windows 2000/XP versions and NT versions of dr[...]

  • Page 61

    To manage print jobs for a print share, follow these steps: 1. Select Print Shares (in the web interface under Print Services ). The Print Share List page is displayed. 2. Find the appropriate print share and click in the Jobs column for that print share. The Print Jobs page is displayed. 3. To delete a print job, click on the line for the print jo[...]

  • Page 62

    Print Share Description (optional) Description of the print share. Hide this print share in Network Neighborhood or My Network Places Select this to hide this print share's name in Network Neighborhood or in My Network Places for clients. (This does not prevent the print share from being used, just from being displayed in Network Neighborhood [...]

  • Page 63

    To make any changes to this page, follow these steps. 1. Select Print Share (in the web interface under Print Services ). 2. Click for the print share. 3. If desired, make any changes to the print share's properties. 4. If desired, click to print a test page. 5. Click . The Print Share List page is displayed again. Printer Driver Page The Driv[...]

  • Page 64

    Client Printer Driver Displays all printer drivers added to the PSA, and highlights the driver currently associated with the specified print share. To change the driver for the print share, highlight a different driver and click . Client Side Rendering Do not select this option unless you are having problems with your W2K drivers working properly. [...]

  • Page 65

    Print Share Security Page Field Name Description Type account name Type the account name in the format DomainAccountname . Select accounts from This drop-down list contains names of the primary domain and all trusted domains. Select one from which to select accounts. Domain Members Shows all of the NT groups on the domain specified in the above fi[...]

  • Page 66

    Printer Driver Management Links within this page: Driver Name Mismatch Security Warning When Adding New Drivers Links to related pages: System Messages for Driver Management Printer drivers are factory-installed , or they might already be loaded from a previously-added printer. All printer drivers added to the PSA are displayed on the Driver Manage[...]

  • Page 67

    ● Windows NT drivers show up as Windows NT drivers. ● Windows XP drivers show up as Windows NT or Windows 2000 drivers. Note: Having Windows 2000/XP versions and NT versions of drivers with the same names installed on a PSA can result in the loss of printer settings and functionality (e.g., inability to print in landscape mode or loss of waterm[...]

  • Page 68

    If the driver persistently fails to initialize then the printer created can still be used, but when clients connect to that printer they will be prompted to install the driver files for that driver locally. The end user will be required to provide driver files for a driver whose name matches the name of the driver associated with the printer on the[...]

  • Page 69

    1. To access the Driver Management page, select Driver Management (in the web interface under Print Services ). 2. Select the operating system for the driver(s) to be viewed or deleted (or select All Operating Systems ). The corresponding drivers are displayed in the Printer Drivers list box. 3. If desired, highlight the printer driver to delete, e[...]

  • Page 70

    PSA. Note: After the PSA has been configured and drivers have been associated with printers, the configuration should be backed up . Adding a New Printer Driver To add a driver to the PSA, click on the Driver Management page . The New Printer Driver (Step 1 of 3) page is displayed. This page can also be accessed by clicking on the Add Print Share ([...]

  • Page 71

    ● New Printer Driver page (Step 2 of 3): New Printer Driver (Step 2 of 3) Field Name Description Drivers Highlight the driver to install and click . Note: An XP, 2K, or NT driver must be added before a 9x driver can be added.[...]

  • Page 72

    ● New Printer Driver page (Step 3 of 3): New Printer Driver (Step 3 of 3) Field Name Description Install a driver Select additional printer drivers to install. Additional printer drivers can be installed for the client OS or any previous version of the OS. For example, if the client OS is XP, drivers for 2K, NT, or 9x can be installed. If the cli[...]

  • Page 73

    If no duplicate drivers were found during installation, the Installing Printer Drivers page is displayed. If, during installation, a duplicate driver has been found, you can either replace or keep the existing one. Installing Printer Drivers page While the drivers selected are being installed and initialized, this screen displays the status of each[...]

  • Page 74

    After the final status is displayed, click OK . Driver Name Mismatch When installing drivers for multiple operating systems, it is possible that the driver names do not match. Several scenarios and suggestions are possible: Scenario Resolution Windows 2000 and XP drivers will not have the same name as a Windows NT driver Add the same printer to the[...]

  • Page 75

    [...]

  • Page 76

    Configuring the Administrator Account Links within this page: Administrator Accounts Local Administrator Accounts Adding a Local Administrator Account Deleting a Local Administrator Account Changing the Password for an Existing Local Administrator Account Domain Administrator Accounts Adding a Domain Administrator Account Single Sign-on (SSO) Basic[...]

  • Page 77

    1. Log on to the web interface. (The default is "admin" for the user name and "admin" for the password.) 2. On the menu under Security , click Administrators . The Administrators page is displayed: Administrators Page Page Field Names Description Local Administrators Lists all local administrator accounts added to the PSA. Local[...]

  • Page 78

    Password Type the password. The password is case-sensitive and can contain up to 14 alphanumeric characters and/or the following special characters: ~ ` ! $ % ^ ( ) - _ { } . Note: The PSA will accept a null or blank password. Confirm Password Type the password again to confirm it (if there is a password). Then click to add this administrator to th[...]

  • Page 79

    Deleting a Local Administrator Account Administrator accounts can be deleted from the PSA, but there always must be at least one administrator account remaining on the PSA. Follow these steps to delete an administrator account: 1. Log on to the web interface. 2. On the menu under Security , click Administrators . The Administrators page is displaye[...]

  • Page 80

    Confirm Password Type the password again to confirm it (if there is a password). Then click to add this administrator to the PSA. Domain Administrator Accounts If Domain Authentication is enabled on the Microsoft Network Settings page , administrators can be identified by their Microsoft domain account. A list of domain user or group accounts can b[...]

  • Page 81

    1. Log on to the web interface. 2. On the menu under Security , click Administrators . The Administrators page is displayed. 3. Click under the list of domain administrators. The Administrator-Add Domain Accounts page is displayed. 4. Complete the fields as described below. 5. Click . The message "Administrator Account Added" is displayed[...]

  • Page 82

    Note: If the Domain Controller is not available, administrators can use their local account . When browsing for domain accounts from the Select Account(s) from list of domains, the PSA may ask for a user name and password. The reason is the domain's security policy requires a trusted user account to connect to the domain controller to retrieve[...]

  • Page 83

    If an administrator uses a browser other than Internet Explorer, SSO will not be supported; the browser will communicate with the PSA through Basic security and all security information will be passed to the PSA in cleartext. The administrator will be prompted with a Basic security password prompt having two fields and can then either choose to use[...]

  • Page 84

    SSL Links within this page: SSL Certificates SSL Certificate Page Viewing the SSL Certificate Requesting a New Certificate Self-Signed Certificate Installing a Certificate from a Certificate Authority Links to related pages: Related System Messages Troubleshooting the PSA SSL Certificates SSL/TLS secures the PSA's web interface by providing da[...]

  • Page 85

    Field Names Description Installed Certificate Type Type of certificate installed (self-signed or CA signed). New Certificate Status Status of the certificate (installed or pending). Encryption strength Low, Medium, or High. Encrypt all web communication Select this to redirect all communication through a secure port (HTTPS). To view the certificate[...]

  • Page 86

    3. Under Security on the menu, select SSL Certificate . (See the description of the fields above for more information.) 4. Click on the Encryption strength drop-down list and select the cipher value for the certificate ( Low (default), Medium , or High ). 5. To redirect all communication through a secure port (HTTPS), check Encrypt all web communic[...]

  • Page 87

    Requesting a New Certificate The New Certificate page is displayed after is clicked on the SSL Certificate page. There are two options for a new certificate: ● Create a self-signed Certificate . ● Request a signed certificate from a Certificate Authority .[...]

  • Page 88

    Creating a Self-Signed Certificate To create a new self-signed certificate, select the radio button for this option on the New Certificate page and click . The Self-Signed Certificate page is displayed. Self-Signed Certificate Page Field Names Description Common Name Fully qualified domain name or IP Address of the PSA. Used to identify the device [...]

  • Page 89

    To create a new self-signed certificate, follow these steps: 1. At a workstation, access the web browser and type the IP address for the PSA. 2. Log on to the PSA as an administrator . (The default user name is "admin" and the default password is "admin".) 3. Under Security on the menu, select SSL Certificate . (See the descript[...]

  • Page 90

    Common Name Fully qualified domain name or IP Address of the PSA. Used to identify the device HPX595. rose.hp.com. Organization Full legal name of your company. Organizational Unit Specific department or division within your organization. Locality (City) City in which your organization is physically located. State/ Province State or province (up to[...]

  • Page 91

    6. Complete the fields on the Request Signed Certificate page ( as described above ). 7. Click . The Certificate Request in PEM Encoding page is displayed. 8. Follow the instructions on the page and click . Installing a Certificate from a Certificate Authority After the signed certificate has been received from the Certificate Authority, follow the[...]

  • Page 92

    5. Cut and paste the text from the signed certificate into the text box displayed. 6. Click . The web interface will restart and the new certificate will be valid.[...]

  • Page 93

    Backing Up, Restoring, Reseting, Rebooting, and Upgrading the PSA Links within this page: Backing Up Network Settings and Printer Information Restoring Network Settings and Printer Information (Using the Web Interface) Resetting the PSA to Factory Defaults (Using the Front Panel) Rebooting (or Restarting) the PSA Upgrading the Firmware on the PSA L[...]

  • Page 94

    Now that there is a backup file for the PSA, settings can be restored if required (see the next section). Note: If the PSA is joined to a domain, the domain password for the domain controller is included in the backup file. When that PSA backup file is restored , it might be necessary to join the PSA to that domain again because the password might [...]

  • Page 95

    3. Turn on the PSA again by pressing the Power button. 4. During the restart sequence, when the front panel display reads Configuring , press . The following message is displayed: 5. Press to reset the PSA to its factory defaults. Press to cancel the restart process and retain all current configuration information. The PSA will then finish restarti[...]

  • Page 96

    Drivers for that print share. In the drop-down list, select any other driver and click . Then, select the original driver and click again. Use the following procedure to install an upgrade: 1. Download the firmware image (*.hp) from the HP support website and save it on a local hard drive or CD (http://www.hp.com/cposupport). The exact file locatio[...]

  • Page 97

    System Summary Links to related pages: Troubleshooting the PSA Viewing and Printing the System Summary Page From the Web Interface This page explains how to view and print the PSA System Summary from the web interface. PSA settings are shown on the System Summary page. To access this page, select System Summary (in the web interface under Diagnosti[...]

  • Page 98

    Current Firmware Revision Current version of firmware running on this PSA. Base (Factory) Firmware Revision Version of firmware that the PSA would be rolled back to if it was reset to factory defaults . Patches Applied Lists any patches that have been applied to the PSA. BIOS Version Version of the BIOS on the device. Manufacturing Date Code Manufa[...]

  • Page 99

    Primary Domain Name Server (DNS) Address IP address of the primary DNS server. Secondary Domain Name Server (DNS) Address IP address of the secondary DNS server. DNS Domain Name Name of the IP domain to which this PSA belongs. Auto-negotiate Network link mode (enabled or disabled), speed (10T or 100T), and duplex (full or half). Microsoft Network C[...]

  • Page 100

    SNMPv1/v2 Read and Write access Allows SNMPv1/v2 read and write access. SNMPv1/v2 Read-only access Allows SNMPv1/v2 read-only access. SNMPv3 Enables and disables SNMPv3 access. SNMPv3 User Name SNMPv3 account name. SNMPv3 Authentication Key Authentication Key for SNMPv3 account. SNMPv3 Privacy Key Privacy Key for SNMPv3 account. SNMP Traps Informat[...]

  • Page 101

    Parameter Description Installed Certificate Type of certificate installed (Self-Signed or CA signed). New Certificate Status Status of certificate (Installed or Pending). Common Name Fully qualified domain name or IP Address of the PSA. Used to identify the device HPX595.rose.hp.com. Organization Full legal name of your company. Organizational Unit[...]

  • Page 102

    ● The first line lists the printer name, the IP address or hostname, the remote queue name, drivers the share will point and print, any printer properties (for example: Paused , Print Banner , or Hide ), and any share description text. Note: The suffix "CSR" means that driver is capable of client side rendering. When the driver was adde[...]

  • Page 103

    Diagnostic Report Links to related pages: Administrator Visible Logs System Summary Troubleshooting the PSA Viewing and Printing the Diagnostic Report from the Web Interface This page explains how to view and print the Diagnostic Report for the PSA from the web interface. To access this report, select Diagnostic Report (in the web interface under D[...]

  • Page 104

    System The values in the section are updated every minute. Parameter Description System Load (past 15 minutes): This metric ranges from 0% to 100% and shows how heavily the PSA has been used in the past 15 minutes. If the System Load often displays over 80%, the PSA is overloaded and some of the printers should be migrated to another PSA. Disk Usag[...]

  • Page 105

    Connection Status Valid statuses are ● Connected ● Cannot be contacted : The WINS server cannot be found. It does not respond to a network query or ping. ● No entry : The WINS server automatically adds an entry for the PSA onto the WINS server. If there is no entry for the PSA on the WINS server, the WINS server is not functioning properly. D[...]

  • Page 106

    Printer Status The values in this section are updated each time status is gathered. Parameter Description Share Name Share name for the printer. Printer Address The printer address will be in the format <address>:<queuename>, where address is either the hostname or IP address, depending on what form the administrator entered when creati[...]

  • Page 107

    Total Packets Received Total number of network packets this unit has received since the last reboot. Total Packets Transmitted Total number of network packets this unit has transmitted since the last reboot. Bad Packets Received Total number of improperly formatted network packets received since the last reboot. A large number of bad packets may in[...]

  • Page 108

    Event Log Links within this document: Event Log Page Buttons on the Event Log Page Fields on the Event Log Page Event Log Filters Links to related documents: Event Log Messages The Event Log is accessible through the web interface under General. It contains information about the appliance to facilitate troubleshooting and maintenance at your site. [...]

  • Page 109

    Buttons on the Event Log Page Button Name Description Displays the Event Log Filters page where filters can be selected, based on the message level and type. Only those events with the Level(s) and/or Type(s) selected will be included on the Event Log page. Displays any new events that have occurred. Use this button instead of the browser's Re[...]

  • Page 110

    Deletes all entries from the Event Log. A confirmation message is displayed. After the log is cleared, a new entry is displayed in the log with the date and time the log was cleared and the name of the administrator who cleared it. Note: If " Filters are ON " is displayed at the top of the log, there might be logged events that are not di[...]

  • Page 111

    Message Text message that describes the event. Event Log Filters Event Log filters are used to sort messages automatically so that only those messages of a certain type and/or level are displayed. Click to display the Event Log Filters page: The following filters can be selected for events. One or more Type filters and one or more Level filters mus[...]

  • Page 112

    ● NET (Networking) - displays all Networking-related messages ● ADM (Administrative) - displays all Administrative-related messages[...]

  • Page 113

    Initiated standard shutdown (102) Level: Informational Category: Administrative Description: The PSA was shut down safely. This is generally done by using the power button on the front panel or through Restart (in the web interface under Maintenance ). Completed standard startup (103) Level: Informational Category: Administrative Description: The P[...]

  • Page 114

    Running on UPS battery due to power failure (105) Level: Informational Category: Administrative Description: A power failure occurred and the PSA began relying on the Uninterruptable Power Supply (UPS) battery for its power. Shutdown initiated due to low UPS battery (106) Level: Informational Category: Administrative Description: After a power disr[...]

  • Page 115

    Shutdown cancelled. Normal power restored (108) Level: Informational Category: Administrative Description: Normal power has been restored to the PSA, so the PSA is no longer reliant on the UPS (Uninterruptable Power Supply) battery backup. Additionally, the shutdown that was planned for the PSA due to the power disruption has been cancelled. High d[...]

  • Page 116

    Description: The spool partition on the PSA is at 90-100% of capacity. This may be due to one of the following conditions: ● one or more printers are not online ● connectivity to one or more printers has been disrupted ● unusually high printing volume by users Action: It is necessary for the administrator to take one or more of the following [...]

  • Page 117

    Description: The DNS domain name provided by DHCP was longer than the maximum number of characters allowed or it included invalid characters. As a result, the DNS domain name provided on the TCP/IP and DNS Settings page is being used. If no DNS domain name has been provided, the default value is used. Action: The administrator should ensure that th[...]

  • Page 118

    Level: Critical Error Category: Security Description: The PSA was unable to communicate with a Primary Domain Controller (PDC) or a Backup Domain Controller (BDC) (if one is set up) to verify the user's name and password. This means that clients will not be allowed to print because a Domain Controller was not available to verify the user'[...]

  • Page 119

    ● Retype the user name and password combination. ● If the user machine was not in the same domain as the PSA or was not in a trusted domain, the user should type domainuser name and password for correct authentication. ● Verify that the user account exists. ● Monitor the log file for additional unauthorized access attempts. Permission deni[...]

  • Page 120

    ● network problems (cable malfunction, hub, or router problems) ● not on the network ● the IP address or host name specified is not a domain controller ● power is disconnected or interrupted Action: ● Retype the WINS server address in the xxx.xxx.xxx.xxx format on Microsoft Network Settings page and try again. A properly configured WINS s[...]

  • Page 121

    Controller, the PSA will not be able to authenticate users. Permission denied- user not allowed to delete, pause, or resume print job (213) Level: Error Category: Security Description: The user did not have proper access rights to delete, pause, or resume print jobs. Access rights include: ● Print (print, pause, and delete your own print jobs) ?[...]

  • Page 122

    ● network problems (cable malfunction, hub, or router problems) ● not on the network ● the IP address or host name specified is not a domain controller ● power is disconnected or interrupted Action: ● Retype the DNS server address in the xxx.xxx.xxx.xxx format on Microsoft Network Settings page and try again. A properly configured DNS ser[...]

  • Page 123

    Properly configured WINS servers are essential for the proper operation of the PSA. If the PSA cannot reach the WINS servers, users on other subnets (on the other side of a router) will not be able to see the PSA in Network Neighborhood. ● If the DNS servers, WINS servers, or Domain Controller are not on the same subnet as the PSA, ensure that th[...]

  • Page 124

    operational. Authentication failed (217) Level: Error Category: Security Description: The user attempted to access the PSA, but the request was denied because the user identity was not confirmed or user was not authorized to use the PSA. Action: It is necessary for the administrator to take one or more of the following actions: ● retype the name [...]

  • Page 125

    Authorization failed - domain account (219) Level: Error Category: Security Description: The user attempted to access the PSA, but the request was denied because the user identity was not confirmed or the user was not authorized to use the PSA. Domain account access to the PSA is supported when NT Domain authentication is enabled on the Microsoft N[...]

  • Page 126

    Cannot communicate with the printer (300) Level: Error Category: Networking Description: Communications between the PSA and the printer were interrupted while the PSA was sending a print job to the printer. This could be due to a potential printer problem. Action: ● Make sure the printer is plugged in and turned on. ● Make sure the IP address e[...]

  • Page 127

    with no spaces are allowed. Dashes ( - ) and periods ( . ) are also accepted. ● Verify that the domain controllers, WINS servers, and printers have valid DNS entries. Failure to resolve DNS names can cause the PSA to not function properly. For example, if the PSA cannot resolve the Domain Controller's name to an IP address, it cannot authent[...]

  • Page 128

    ● Check to make sure the printer is plugged in, is turned on, and is online. ● Check the status of network components in the print path. This includes whether components are in-service and powered up. ● Check the configuration of network components in the print path. This includes IP addresses and other settings. components include the PSA, t[...]

  • Page 129

    ● paper jam ● printer is off-line ● service required for the printer Action: Fix the identified problem at the printer. Changed IP address (400) Level: Informational Category: Administrative Description: The IP address of the PSA has been changed successfully on the TCP/IP and DNS page of the web interface or through the front panel of the PS[...]

  • Page 130

    web interface under Print Services ). Changed printer IP address (403) Level: Informational Category: Administrative Description: The IP address for the printer has been changed successfully on the printer's Properties page (in the web interface under Print Services-->Print Shares-- > Properties ). Upgraded firmware (404) Level: Informat[...]

  • Page 131

    Level: Informational Category: Administrative Description: The event log file has been cleared successfully on the Event Log page (in the web interface under Maintenance ). Backed up settings (407) Level: Informational Category: Administrative Description: The configuration settings for the PSA have been backed up successfully using the Backup feat[...]

  • Page 132

    Deleted administrator account (410) Level: Informational Category: Administrative Description: The administrator account was removed from the PSA successfully using the remove feature in Administrators (in the web interface under Security ). Changed WINS server address (411) Level: Informational Category: Administrative Description: The WINS server[...]

  • Page 133

    Category: Administrative Description: NT domain authentication has been enabled on the Microsoft Network Settings page (in the web interface under Networking ). Disabled NT domain authentication (414) Level: Informational Category: Administrative Description: NT domain authentication has been disabled on the Microsoft Network Settings page (in the [...]

  • Page 134

    Enabled LPD printing for specified hosts (417) Level: Informational Category: Administrative Description: LPD printing has been enabled for selected hosts on the LPD Settings page (in the web interface under Networking ). Disabled LPD printing for all hosts (418) Level: Informational Category: Administrative Description: LPD printing has been disab[...]

  • Page 135

    Networking ), creation of a machine account failed. This means that Microsoft networking will not work until a machine account has been created. This could be due to any of the following reasons. ● The user name and password combination was not valid. ● The user specified does not have authority to create a machine account. ● The WINS server [...]

  • Page 136

    Microsoft Network Settings page (in the web interface under Networking ). Changed time (423) Level: Informational Category: Administrative Description: The time was changed successfully on the Date and Time page (in the web interface under Networking ). Removed administrator access from domain accounts (424) Level: Informational Category: Administr[...]

  • Page 137

    Level: Informational Category: Administrative Description: The level of SSL encryption used for encrypting the http data has been changed successfully. Installed self-signed certificate (427) Level: Informational Category: Administrative Description: A new self-signed certificate (signed by the PSA) has been created and is now on the PSA. Note: If [...]

  • Page 138

    been installed on the PSA. The new certificate will be used for future connections. Failed to install certificate from a certificate signing authority - the certificate credentials do not match the pending request (430) Level: Error Category: Administrative Description: The attempt to install or replace the existing certificate on the PSA has faile[...]

  • Page 139

    Enabled SNMP v3 (433) Level: Informational Category: Administrative Description: An SNMPv3 account has been created and installed on the PSA. Disabled SNMP v3 (434) Level: Informational Category: Administrative Description: All SNMPv3 accounts have been removed from the PSA. Added destination to SNMP trap notification list (435) Level: Informationa[...]

  • Page 140

    Enabled redirection to HTTPS (437) Level: Informational Category: Administrative Description: Redirecting the http request to the secure port has been enabled. Any http request for port 80 will be sent over the SSL (secure socket layer). Disabled redirection to HTTPS (438) Level: Informational Category: Administrative Description: Redirecting the h[...]

  • Page 141

    Description: The WINS server was deleted successfully on the Microsoft Network Settings page (in the web interface under Networking ). Added DNS server (441) Level: Informational Category: Administrative Description: The DNS server was added successfully on the TCP/IP and DNS page (in the web interface under Networking ). Deleted DNS server (442) L[...]

  • Page 142

    Category: Administrative Description: The configuration settings for the PSA have failed to back up. A backup file has not been generated. Failed to restore settings from backup file (445) Level: Informational Category: Administrative Description: The configuration settings from the backup file have not been restored. Created NT domain account (446[...]

  • Page 143

    Category: Administrative Description: The printer driver was successfully installed onto the PSA. Initialized printer driver (501) Level: Informational Category: Administrative Description: The printer driver was successfully initialized on the PSA and can now be used for point and print. Printer driver installation failed (502) Level: Error Catego[...]

  • Page 144

    ❍ the INF file cannot be found. ❍ the process was canceled by the user. ❍ insufficient memory on the PC. ❍ the driver failed to queue correctly. ❍ the path to the .inf file exceeds the 128 character maximum. ❍ the .inf file is for an operating system that is incompatible with the operating system that the user selected. ❍ there is ano[...]

  • Page 145

    Category: Administrative Description: Drivers for older operating systems (for example, NT) can successfully work with newer operating systems (for example, XP). Consequently, new drivers are not always developed for newer operating systems if an older driver works with the operating system. This message indicates that a newer driver was actually i[...]

  • Page 146

    System Messages Links within this page: Add Printer and Add Driver Wizards Under Print Services: Print Shares Page Driver Management Page Under Networking: Date/Time Page TCP/IP and DNS Settings Page Microsoft Network Settings Page LPD Printing Page SNMP Settings Page Under Security: Administrators Page SSL Certificate Page Under Maintenance: Backu[...]

  • Page 147

    Message Explanation / Remedy driver failed to initialize In order for drivers to be deployed to client machines via point and print, the drivers must be properly initialized . If a driver has failed to initialize it will be disabled by the PSA and cannot be enabled (but it can be re-installed). A disabled driver may still be associated with a print[...]

  • Page 148

    Application Error There may be another instance of the HP Add Driver Wizard running on this PC. Close down all instances of the Add Driver Wizard, then try running the Add Driver Wizard again. There may be another instance of the HP Add Driver Wizard running on this PC. Make sure there are no other instances of the Add Driver Wizard running, then t[...]

  • Page 149

    Driver does not match OS: The driver information file file_name that was specified for Windows 2000/XP is actually a driver information file for Windows NT 4.0. The specified driver has been installed, but it will appear in your driver list as a Windows NT 4.0 driver. This driver may or may not be compatible with Windows 2000/XP. HP recommends that[...]

  • Page 150

    Error: Driver does not match OS .inf_file_name is not the correct driver information file for selected_OS . It only contains driver information for OS_supported_by_.inf . The specified driver will NOT be installed. To add a driver for selected_OS , rerun this Add Driver wizard and specify the correct driver setup information file (*.inf). For more [...]

  • Page 151

    Invalid Driver Setup Information File: file_name could not be read or does not contain any printer drivers. Please specify another driver setup information file (*.inf). The .inf file specified might be corrupted or it might not be a driver setup information file. Verify that the specified .inf file is a printer setup information file and retry. If[...]

  • Page 152

    Resource Error This Windows system is either out of memory or out of disk space. If it is out of disk space, delete some files and try again. If it is out of memory, restart the system and try again. The Add Driver Wizard requires that your system's physical memory usage be less than 90% and that there is a minimum of 15MB hard disk space on y[...]

  • Page 153

    Unable to initialize driver for this version of firmware: This driver will be disabled for automatic driver download. Clients attaching to the printer will have to supply their own driver. In order for drivers to be deployed to client machines using point and print, the drivers must be properly initialized . If a driver has failed to initialize it [...]

  • Page 154

    A print server appliance test page has been queued to the (queue) printer queue. Confirmation message after was pressed. Attempts to print to the printer failed. A configuration (test) page was requested but LPR was not able to print the job on the selected printer. The disk space might be full, or the printer might be off or offline. Cannot be con[...]

  • Page 155

    No toner Informational message. Off line Informational message. Online Informational message. Paper jam Informational message. Paused Informational message. printing Confirmation message. queued Confirmation message. Service required Informational message. spooling Confirmation message. The IP Address you entered is the address of this PSA. Please [...]

  • Page 156

    Are you sure you want to remove the following drivers…? One or more drivers were selected and was pressed. Confirm removal or cancel the operation. The HP LaserJet 4 printer driver is essential and cannot be deleted. The HP LaserJet 4 printer driver is a default driver and cannot be deleted. The following drivers are in use and cannot be deleted.[...]

  • Page 157

    The necessary information to set the date and time was not found. The date and/or time fields are blank. Complete both fields and click . Your date and time settings have been applied. Confirmation message. TCP/IP and DNS Settings Page Message Explanation / Remedy DNS server IP address cannot be contacted. Informational. Gateway is not a valid gate[...]

  • Page 158

    Message Explanation / Remedy Connected Confirmation message. Invalid administrator name: name The administrator name consists of the domainname administratorname or the adminstratorname. The administrator portion of the administrator name can be up to 20 characters long and include alphanumeric characters and the following special characters: ~ ` [...]

  • Page 159

    This field's value is being assigned by DHCP. If you remain in DHCP mode, your changes to this field will be lost. Self-explanatory. WINS server IP address cannot be contacted. Informational. WINS server IP address has no entry for this PSA. Informational. You must specify your domain administrator name and password to join the NT domain. Spec[...]

  • Page 160

    Invalid Port Number: port number The port number must be between 0 and 65535. System call error Reapply the last command. Administrators Page Message Explanation / Remedy Name(s) cannot be contacted. The domain controller(s) cannot be contacted. Check that you have entered the correct Domain Controller. A name is required for the user account. Type[...]

  • Page 161

    No password set. The domain administrator name or password is incorrect. Retype them. Not configured. Informational. No DNS entry for domain controller: name(s) . Informational. No entry in the WINS server for the domain. Informational. No entry in the WINS server for the Domain Controller. Informational. Passwords don't match The password and[...]

  • Page 162

    An I/O Error occurred while transferring the file. The specified file name is not a valid upgrade file. Retype the file name and try again. Another backup, restore, upgrade is already in progress. Informational. Backup, Restore, Upgrade in progress. Informational. Error executing setup. Reboot appliance to continue upgrading. Verify the file is a v[...]

  • Page 163

    No restore items were selected. Please select at least one item. Click at least one option and then continue the restore process. No upgrade, backup file was provided with the upgrade, restore request. Type the file name and path and retry the upgrade or restore process. No upgrade file was provided with the upgrade request. No upgrade file was tra[...]

  • Page 164

    The specified file is not a valid PSA configuration, upgrade file. Retype the complete path to the configuration file (for example, "C:TEMP file .HP") or click Browse to find the saved file or firmware image. The specified upgrade file cannot be used to upgrade this PSA. Please check for a newer upgrade file. Verify the file is a valid [...]

  • Page 165

    Troubleshooting the HP Print Server Appliance Links within this page: Hardware Problems Configuration Problems Printing Problems Printer Driver Problems Security Problems About the Indicator Lights (LEDs) Links to related pages: System Messages Event Log and Messages Frequently Asked Questions Diagnostics Note: Always check the Event Log for messag[...]

  • Page 166

    3 The Power On LED is lit, but the Network LED does not light. ● The RJ-45 network cables are not connected. Securely connect the network cables. ● The cable may be faulty. See if another device can communicate on the network using the same cable. ● Verify the hub or switch is connected and working properly. 4 The Alert LED is lit. ● The PS[...]

  • Page 167

    1 I can't find the PSA in Network Neighborhood. ● The PSA will install itself in the workgroup called workgroup . If there are no PCs in this workgroup, the PSA will not show up in network neighborhood. Microsoft (R) browsing requires a PC in the workgroup to host a browse list. The administrator must change the workgroup name through the We[...]

  • Page 168

    6 I am trying to use the Properties page in Network Neighborhood to configure the PSA, but the PSA seems to ignore some of my settings. The PSA uses the printer configuration page on the Printer Properties window (which is displayed after right-clicking on a printer and then selecting Properties) for driver configuration changes and recognizes some[...]

  • Page 169

    7 I keep getting prompted for a password when I use a web browser to access the PSA even though the PSA is a member of a domain. Whether you get prompted for a password and what the password prompt looks like are a function of your web browser and its configuration. If the PSA is a member of a domain, it will always ask your browser to use your exi[...]

  • Page 170

    13 I get prompted for a password when I use a web browser to access the PSA even though the PSA is a member of a domain. Whether you get prompted for a password and what the password prompt looks like are a function of your web browser and its configuration. If the PSA is a member of a domain, it will always ask your browser to use your existing Wi[...]

  • Page 171

    2 I have not been able to print from any client to the intended printer. ● The IP address or printer name may not be correctly configured for the desired printer. Verify that the PSA can print to the printer by using the "print test page" functionality of the printer property page in the web interface of the PSA. If the test page does n[...]

  • Page 172

    7 The status of a print job is Unknown on the Jobs page for that printer in the web interface. Delete the print job and resend it. 8 I am trying to print a large print file. Is there a maximum size of print job that the PSA will handle? There is no limit for a file size that the PSA can handle. 9 There are a lot of jobs spooled on the PSA. Is there[...]

  • Page 173

    At the command prompt of a Windows NT or Windows 2000 computer, type the following commands: ❍ The following command verifies an entry for the PSA name: nslookup printappliancename.domain DNS server IP address (For example: nslookup mypsa.usa 192.168.100.90) If the name lookup does not reply with the PSA's IP address, that means there is no [...]

  • Page 174

    13 HP LaserJet print jobs are missing text of graphics, or are printing garbage. It is strongly recommend that the PSA's firmware be upgraded to latest (2.4.x or newer) to alleviate problems with printer drivers. Click here to download the latest firmware for the PSA. Remove the printer driver from the PSA and from any computer printing to tha[...]

  • Page 175

    3 I am trying to add a printer driver to the PSA, but I keep getting the error: Unauthorized to perform this action . In order to install drivers onto the PSA, a user must be logged onto their PC with a user account that has permission to install software on that PC, and have a corresponding administrator account on the PSA. If NT domain authentica[...]

  • Page 176

    Security Problems If the PSA is joined to a domain, the domain password for the domain controller is included in the backup file. When that PSA backup file is restored , it might be necessary to join the PSA to that domain again because the password might have changed since the backup file was created. About the Indicator Lights (LEDs) There are fo[...]

  • Page 177

    Frequently Asked Questions Links within this document: Configuration Printing Printer Drivers Power Outages Configuration 1. Can I use Web Jetadmin to manage my PSA? 2. Does the PSA support bootp or rarp? 3. What features on the Properties Page in Network Neighborhood are supported by the PSA? 4. Can I use a hyphen in the PSA name? 5. Can the PSA i[...]

  • Page 178

    4. Can the PSA accept print jobs from UNIX clients? 5. Can I print over my network using Novell as the network OS? 6. What is the limit on the number of jobs that can be spooled? 7. How are print jobs sent to the PSA? 8. How are print jobs sent from the PSA to the printer? 9. I am trying to print in Landscape mode, Duplex mode, or multiple copies, [...]

  • Page 179

    Power Outages 1. What happens if the PSA experiences an unplanned power interruption? 2. How do I connect an uninterruptible power supply (UPS)? 3. How does an uninterruptible power supply (UPS) work with the PSA PSA when the power fails? Answers Configuration 1. Can I use Web Jetadmin to manage my PSA? Yes, With Web JetAdmin 7.2 (and above), and t[...]

  • Page 180

    ■ Hold mismatched documents check box - not supported ■ Print spooled documents first check box - not supported (the PSA always uses this behavior) ■ Keep documents after they have printed check box - not supported ❍ Sharing tab ■ Not Shared toggle - not supported (may be selected but will be ignored) ■ Shared toggle - supported ■ Sha[...]

  • Page 181

    updated with the new PSA. Depending on the size and speed of the network, it may take up to 30 minutes before the network's master browser list gets updated. ● Once this browser list gets updated on the PC that's hosting this list, other PCs on the network will check the browser list and be able to see any new devices on the network via[...]

  • Page 182

    networking protocol. LPD (Line Printer Daemon) is an Internet standard (RFC 1179) supported by many operating systems. 8. How are print jobs sent from the PSA to the printer? The PSA uses LPD to send the print job to the printer. 9. I am trying to print in Landscape mode, Duplex mode, or multiple copies, but the margins are offset. If you have not [...]

  • Page 183

    printappliance IP Address DNS server IP address (For example: nslookup 192.168.100.80 192.168.100.90) If the IP address lookup does not reply with the print server appliance name, it means there is no entry for the print server appliance in the DNS server's Reverse Lookup table. The Reverse Lookup table is the table the print server appliance [...]

  • Page 184

    2. I am using Internet Explorer 6 and am trying to install and initialize a driver. I keep getting a message about Java having to be turned on. How do I do this? Before drivers can be installed, Java must be installed and JavaScript enabled in your web browser. JavaScript can be enabled in Internet Explorer, under: Internet Options-->Security (t[...]

  • Page 185

    Drivers for Microsoft Windows NT 4.0 usually work with both Windows 2000 and Windows XP. Consequently, many vendors will label a driver as Windows 2000 or XP when the driver conforms to the NT 4.0 driver specification. Since there is no unique XP driver specification, drivers labeled by a printer vendor for XP will always appear as either NT 4.0 or[...]

  • Page 186

    3. What happens if the PSA experiences an unplanned power interruption? After a power outage the PSA will automatically recover and rebuild its settings as necessary. To reduce the chance of data loss, the PSA can be connected to a UPS. (See the questions regarding UPS below.) Print jobs that were printing and print jobs that were spooled but not p[...]

  • Page 187

    Contact HP General Information (The central location on HP's web site for the HP Print Server PSAs and similar products) Online Customer Forum (Where customers can discuss ideas and suggestions for using the HP PSAs) Customer Support (Lists all of the support options offered by HP and contact information such as phone numbers and e-mail addres[...]

  • Page 188

    Warranty, Regulatory, and Licensing Information Links within this page: Hewlett-Packard Limited Warranty Statement Regulatory Compliance Declaration of Conformity Trademarks and Copyrights HP Software License HP Limited Warranty/Limitation of Liability Software Copyright Notices Other Software Licenses Hewlett-Packard Limited Warranty Statement HP [...]

  • Page 189

    (b) software, interfacing, parts, or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance. 8. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION,[...]

  • Page 190

    Installing this equipment in an FCC Level B product results in an FCC Level A Composite System (as defined in the FCC Rules and Regulations) when attached to an Ethernet (IEEE 802.3/802.3u) or Token Ring (IEEE 802.5) network. European Community This is a class A product. In a domestic environment, this product may cause radio interference, in which[...]

  • Page 191

    Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 8000 Foothills Blvd. Roseville, CA 95747-5677 U.S.A. declares that the product: Product Name: HP Print Server Appliance 4250 (Model Number J7941A) HP Print Server Appliance 4200 (Model Number J4117A) HP JetDirect 4000 Network Print Appliance ( Model Number: J4107A) confo[...]

  • Page 192

    Trademarks and Copyrights Copyright (C) Hewlett-Packard Co. 1999-2003 This information is subject to change without notice and is provided "as is" with no warranty. Hewlett-Packard shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this material. Microsoft, MS-DOS, Wind[...]

  • Page 193

    not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRO[...]

  • Page 194

    Copyright 1999-2003 Hewlett-Packard Company All rights reserved worldwide. Portions of this software are also: Copyright (c) 2000 Carnegie Mellon University Copyright (c) 1995-2001 The Internet Software Consortium Copyright (c) 2001 Python Software Foundation Copyright (c) 1983 Regents of the University of California Copyright (c) 1995-1997 The Apa[...]

  • Page 195

    Copyright (c) 1999,2000 Wichert Akkerman Copyright (c) 1995 by Wietse Venema Copyright (c) 1990-2001 Info-ZIP Copyright (c) 1988,1990,1993 by Paul Vixie Copyright (c) 1992 by Panagiotis Tsirigotis Copyright (c) 1995-1998 Jean-loup Gailly and Mark Adler Copyright (c) 1994-1996,1998-2002 Other Software Licenses This product includes software licensed[...]

  • Page 196

    (412) 268-4387, fax: (412) 268-7395 tech-transfer@andrew.cmu.edu 4. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by Computing Services at Carnegie Mellon University (http://www.cmu.edu/ computing/)." CARNEGIE MELLON UNIVERSITY DISCLAIMS ALL WARRANTIES WITH REGAR[...]

  • Page 197

    DISCLAIMS ANY REPRESENTATION OR WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OR THAT THE USE OF PYTHON 2.2 WILL NOT INFRINGE ANY THIRD PARTY RIGHTS. 5. PSF SHALL NOT BE LIABLE TO LICENSEE OR ANY OTHER USERS OF PYTHON 2.2 FOR ANY INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES OR LOSS AS A RESULT OF MODIFYING, DISTRIBUTING, OR OTH[...]

  • Page 198

    software developed by the Apache Group for use in the Apache HTTP server project (http://www.apache. org/)." THIS SOFTWARE IS PROVIDED BY THE APACHE GROUP ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN [...]

  • Page 199

    warranty for this free software. If the software is modified by someone else and passed on, we want its recipients to know that what they have is not the original, so that any problems introduced by others will not reflect on the original authors' reputations. Finally, any free program is threatened constantly by software patents. We wish to a[...]

  • Page 200

    on the terms of this License, whose permissions for other licensees extend to the entire whole, and thus to each and every part regardless of who wrote it. Thus, it is not the intent of this section to claim rights or contest your rights to work written entirely by you; rather, the intent is to exercise the right to control the distribution of deri[...]

  • Page 201

    7. If, as a consequence of a court judgment or allegation of patent infringement or for any other reason (not limited to patent issues), conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this License, they do not excuse you from the conditions of this License. If you cannot distribute s[...]

  • Page 202

    FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. END OF TERMS AND CONDITIONS How to Apply These Terms to Your New Programs If you develop a new program, and you want it to be of the greatest possible use to the public, the best way to achieve this is [...]

  • Page 203

    `Gnomovision' (which makes passes at compilers) written by James Hacker. <signature of Ty Coon>, 1 April 1989 Ty Coon, President of Vice This General Public License does not permit incorporating your program into proprietary programs. If your program is a subroutine library, you may consider it more useful to permit linking proprietary a[...]

  • Page 204

    Finally, any free program is threatened constantly by software patents. We wish to avoid the danger that companies distributing free software will individually obtain patent licenses, thus in effect transforming the program into proprietary software. To prevent this, we have made it clear that any patent must be licensed for everyone's free us[...]

  • Page 205

    complete source code means all the source code for all modules it contains, plus any associated interface definition files, plus the scripts used to control compilation and installation of the library. Activities other than copying, distribution and modification are not covered by this License; they are outside its scope. The act of running a progr[...]

  • Page 206

    3. You may opt to apply the terms of the ordinary GNU General Public License instead of this License to a given copy of the Library. To do this, you must alter all the notices that refer to this License, so that they refer to the ordinary GNU General Public License, version 2, instead of to this License. (If a newer version than version 2 of the or[...]

  • Page 207

    Sections 1 and 2 above); and, if the work is an executable linked with the Library, with the complete machine-readable "work that uses the Library", as object code and/or source code, so that the user can modify the Library and then relink to produce a modified executable containing the modified Library. (It is understood that the user wh[...]

  • Page 208

    11. If, as a consequence of a court judgment or allegation of patent infringement or for any other reason (not limited to patent issues), conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this License, they do not excuse you from the conditions of this License. If you cannot distribute [...]

  • Page 209

    FAILURE OF THE LIBRARY TO OPERATE WITH ANY OTHER SOFTWARE), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. END OF TERMS AND CONDITIONS How to Apply These Terms to Your New Libraries If you develop a new library, and you want it to be of the greatest possible use to the public, we recommend making it free sof[...]

  • Page 210

    1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. The end-user [...]

  • Page 211

    2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes [...]

  • Page 212

    6. The OpenLDAP Foundation may revise this license from time to time. Each revision is distinguished by a version number. You may use the Software under terms of this license revision or under the terms of any subsequent revision of the license. THIS SOFTWARE IS PROVIDED BY THE OPENLDAP FOUNDATION AND CONTRIBUTORS ``AS IS'' AND ANY EXPRES[...]

  • Page 213

    (Note: The above license is copied from the BSD license at: http://www.opensource.org/licenses/bsd-license.html, substituting the appropriate references in the template.) (end) This program, "bzip2" and associated library "libbzip2", are copyright (C) 1996-2000 Julian R Seward. All rights reserved. Redistribution and use in sour[...]

  • Page 214

    Copyright (c) 1990, 1993, 1994, 1995, 1996, 1997, 1998 Sleepycat Software. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the follo[...]

  • Page 215

    FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARI[...]

  • Page 216

    3. All advertising materials mentioning features or use of this software must display the following acknowledgement: "This product includes cryptographic software written by Eric Young (eay@cryptsoft.com)" The word 'cryptographic' can be left out if the rouines from the library being used are not cryptographic related :-). 4. If[...]

  • Page 217

    WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ==================================================================== This product includes cryptographic software written by Eric Young (eay@cryptsoft.com). This product includes software written by Tim Hudson (tjh@cryptsoft.com). This software is copyright 1988[...]

  • Page 218

    2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. The name of the author may not be used to endorse or promote products derived from this software without specific prior written permission. T[...]

  • Page 219

    The definitive version of this document should be available at ftp://ftp.info-zip.org/pub/infozip/license.html indefinitely. Copyright (c) 1990-2001 Info-ZIP. All rights reserved. For the purposes of this copyright and license, "Info-ZIP" is defined as the following set of individuals: Mark Adler, John Bush, Karl Davis, Harald Denker, Jea[...]

  • Page 220

    obligation to send him modified source code ceases. It is not allowed to remove these restrictions from the distribution of the Vim sources or parts of it. These restrictions may also be used for previous Vim releases instead of the text that was included with it. Copyright 1988,1990,1993 by Paul Vixie All rights reserved Distribute freely, except:[...]

  • Page 221

    this file and will be responsible for any wrong behavior of the modified software. The author makes no representations about the suitability of this software for any purpose. It is provided "as is" without any express or implied warranty. Modifications: Version: 2.1.8.7-current Copyright 1998-2001 by Rob Braun Sensor Addition Version: 2.1[...]

  • Page 222

    receiving lengthy legal documents to sign. The sources are provided for free but without warranty of any kind. The library has been entirely written by Jean-loup Gailly and Mark Adler; it does not include third-party code. If you redistribute modified sources, we would appreciate that you include in the file ChangeLog history information documentin[...]

  • Page 223

    1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. Neither the n[...]