HP (Hewlett-Packard) 3100 manuel d'utilisation

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Qu'est ce que le manuel d’utilisation?

Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation HP (Hewlett-Packard) 3100 décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

Donc, ce qui devrait contenir le manuel parfait?

Tout d'abord, le manuel d’utilisation HP (Hewlett-Packard) 3100 devrait contenir:
- informations sur les caractéristiques techniques du dispositif HP (Hewlett-Packard) 3100
- nom du fabricant et année de fabrication HP (Hewlett-Packard) 3100
- instructions d'utilisation, de réglage et d’entretien de l'équipement HP (Hewlett-Packard) 3100
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

Pourquoi nous ne lisons pas les manuels d’utilisation?

Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage HP (Hewlett-Packard) 3100 ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles HP (Hewlett-Packard) 3100 et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service HP (Hewlett-Packard) en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées HP (Hewlett-Packard) 3100, comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif HP (Hewlett-Packard) 3100, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation HP (Hewlett-Packard) 3100. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    C4256-90954[...]

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    [...]

  • Page 3

    HP LaserJet 3100/3150 Product Ser vice Manual[...]

  • Page 4

    Hewlett-P ackard Compan y 11311 Chinden Boule vard Boise, Idaho 83714 U.S .A. Co p y ri g h t In f o rm at i o n © 2000 Hewlett-P ackard Company All Rights Reserved. Reproduction, adaptation, or translation without pr io r written permission is prohibited except as allowed under cop yright laws . P ar t Number : C4256-90954 First Edition, Februar [...]

  • Page 5

    EN Contents 3 Contents 1 P roduct I nforma tion Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Product features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Prod[...]

  • Page 6

    4 Contents EN 4 Fu n c t i o n al o v er v i ew Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Printer functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 ECU/po[...]

  • Page 7

    EN Contents 5 Internal assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 LIU board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Formatter board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Metal side plate . . . . . . . . . . . . . . . . . . . .[...]

  • Page 8

    6 Contents EN Paper curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 Paper path check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182 Troubleshooting tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183 Paper path and components . . . . . . . . . . . . . . . . [...]

  • Page 9

    EN C onte nts - 7 Figures Figure 1. Model and serial number label . . . . . . . . . . . . . . . . . 18 Figure 2. Document scanner path . . . . . . . . . . . . . . . . . . . . . . 19 Figure 3. Printer path (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Figure 4. Printer path (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 10

    8 EN Figure 42. Fuser pressure plate removal . . . . . . . . . . . . . . . . . 114 Figure 43. Fuser pressure plate replacement . . . . . . . . . . . . . . 115 Figure 44. Front casing removal . . . . . . . . . . . . . . . . . . . . . . . . 116 Figure 45. Heating element removal (1 of 2) . . . . . . . . . . . . . . 117 Figure 46. Heating element remo[...]

  • Page 11

    EN 9 Figure 89. Printer door (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . 220 Figure 90. Printer door (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . 222 Figure 91. Document scanner assembly . . . . . . . . . . . . . . . . . 224 Figure 92. Internal components (1 of 3) . . . . . . . . . . . . . . . . . . 226 Figure 93. Inter[...]

  • Page 12

    10 EN[...]

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    EN C onte nts - 11 Ta b l e s Table 1. Product features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Table 2. Physical specifications . . . . . . . . . . . . . . . . . . . . . . . . 16 Table 3. Performance specifications . . . . . . . . . . . . . . . . . . . . 16 Table 4. Power specifications . . . . . . . . . . . . . . . . . . . . [...]

  • Page 14

    12 EN[...]

  • Page 15

    EN Chapter contents 13 1 Product Inf or mation C ha pte r conte nts Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Product f eatures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Product specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 16

    14 Product Information EN I ntroduction The HP LaserJet 3100/3150 product is a pow erful business tool with the capabilities of a full range of office equipment. With the HP LaserJet 3100/3150 product, you can: ● Print—Easily pr int documents with the laser quality you ha ve come to e x pect from an HP LaserJet printer . ● F ax—Use the HP L[...]

  • Page 17

    EN Product features 15 P roduct fe a ture s T a b le 1 . P roduct fe a ture s Feat u r e Des c ri p t i o n Print speed 6 pages per minute (ppm) Cop y speed 6 ppm F ax transmission speed 6 seconds per page Margins f or scanned items 0.16 in (4.06 mm) at leading and trailing edges 0.12 in (3.05 mm) at sides Margins f or printed pages 0.20 in (5.08 m[...]

  • Page 18

    16 Product Information EN P roduct spe cifica tions T a b le 2 . P hysica l spe cifica tions C a t e gor y S pe cifica tion Height 10.71 in (272 mm) without suppor ts attached; 15.91 in (404 mm) with suppor ts attached Depth 15.36 in (390 mm) without suppor ts attached; 23.55 in (598 mm) with suppor ts attached Width 15.12 in (384 mm) W eight (car [...]

  • Page 19

    EN Product specifications 17 T ab l e 4. P o wer s p ec i f i c at i o n s C a t e gor y S pe cifica tion P ower requirements 100 to 127 V olts alter nating current (V ac) +/-10%; 50 to 60 her tz 220 to 240 V ac + /-10%; 50 her tz P ower consumption (in continuous cop y mode) 135 watts P ower consumption (idle) 9 watts Minimum recommended circuit c[...]

  • Page 20

    18 Product Information EN M ode l a nd se r i a l n umbe rs The model number and serial number are listed on an identification label located on the back of the printer . The serial number contains inf or mation about the Countr y of Origin, the Re vision Lev e l, the Production Code, and production n umber of the HP LaserJet 3100/3150 product. The [...]

  • Page 21

    EN Product overview 19 P roduct ove r vie w F igure 2 . D ocume nt sca nne r pa th 1 Document output suppor t 2 Document output slot 3 Document release door/control panel 4 Document f eeder tra y guides 5 Document f eeder tra y 6 Document f eeder suppor t 7 Special media le ver 1 2 7 3 4 5 6[...]

  • Page 22

    20 Product Information EN Fi g u r e 3. Pri n t er p at h (1 o f 2) 1 F ront paper output 2 P aper path lev er 3 Control panel 4 Printer door 5 Printer door release latches 6 P aper output suppor t 7 P aper input suppor t 1 2 3 4 5 6 7 5[...]

  • Page 23

    EN Product overview 21 Fi g u r e 4. Pri n t er p at h (2 o f 2) 1 Output bin 2 Input bin 3 P aper guides 4 Single-sheet input slot 1 4 2 3[...]

  • Page 24

    22 Product Information EN Fi g u r e 5. Rear v i ew 1 P ower cab le connector 2 Phone line connector (or connectors, depending on country) 3 Model and serial number label 4 P arallel cable connector 1 2 4 3[...]

  • Page 25

    EN Regulatory information 23 R e gula tor y infor ma tion Saf et y T r a nspor ta tion Non-operating Magnetic Field Emissions, IA T A Pac kaging Instr uctions 902 La se r sa fe ty sta te me nt The Center f or De vices and Radiological Health (CDRH) of the U .S. F ood and Drug Administration has implemented regulations f or laser products manuf actu[...]

  • Page 26

    24 Product Information EN La se r sta te me nt for F inla nd Luoka n 1 la se r la ite Kla ss 1 La se r Appa r a t HP LaserJet 3100/3150 laserkirjoitin on käyttäjän kannalta tur vallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle .Laitteen tur vallisuusluokka on m?[...]

  • Page 27

    EN Regulatory information 25 F C C re gula tions This equipment has been tested and f ound to comply with the limits f or a Class B digital de vice, pursuant to P ar t 15 of the FCC r ules. These limits are designed to provide reasonab le protection against harm ful interf erence in a residential installation. This equipment generates , uses, and c[...]

  • Page 28

    26 Product Information EN This equipment uses the f ollowing USOC jac ks: RJ11C An FCC-compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiri ng using a compatible modular jack which is P ar t 68 compliant. This equipment cannot be used on telep[...]

  • Page 29

    EN Regulatory information 27 T e le phone consume r prote ction a ct ( U . S . ) The T elephone Consumer Protection Act of 1991 mak es it unlawful f or an y person to use a computer or other electronic de vice, including f ax machines, to send an y message unless such message clearly contains, in a margin at the top or bottom of each tr ansmitted p[...]

  • Page 30

    28 Product Information EN IC CS-03 r eq u i r em en t s NO TICE: The Industr y Canada label identifies cer tified equipment. This cer tification means that the equipment meets cer tain telecommunications network protectiv e, oper ational and saf ety requirements as prescribed in the appropr iate T e rminal Equipment T echnical Requirement document([...]

  • Page 31

    EN Regulatory information 29 D e cla r a tion of confor mity according to ISO/IEC Gu ide 22 and EN 45014 Man u f ac t u r er ’ s Nam e : Hewlett-P ackard Company Man u f a c tu r er ’ s A d d r ess : 11311 Chinden Boule vard Boise, Idaho 83714-1021, USA d ec l ar es , t h at t h e p r o d u c t P roduct N a me : HP LaserJet 3100/3150 p roduct M[...]

  • Page 32

    30 Product Information EN C a na dia n D O C re gula tions Complies with Canadian EMC Class B requirements. Conf orme á la classe B des nor mes canadiennes de compatibilité électromagnétiques. << CEM>>. E n vironme nta l product ste wa rdship prog ra m P rote cting the e nvironme nt Hewlett-P ackard Company is committed to prov idin[...]

  • Page 33

    EN Regulatory information 31 T one r consumption Depending on the type of printer dr iver y ou hav e, y ou may be ab le to select a “draft” mode which uses about 50% less toner , thereby e xtending the lif e of the toner car tr idge. This is only a vailab le using printer driver proper ties when printing or making copies from the software . P a[...]

  • Page 34

    32 Product Information EN F or more inf ormation in the U.S . or Canada, call (1) (800) 340-2445 (U .S.) or (1) (800) 387-3867. Or , visit the HP LaserJet Supplies website at the f ollowing address: http://www .ljsupplies.com/planetpar tners/ F or more inf ormation in Mexico , call 258-40-44 (Mexico City) or (1) (800) 900-7200 (outside Me xico City[...]

  • Page 35

    EN Regulatory information 33 S pa re pa r ts a nd consuma ble s a va ila bility Spare par ts and consumable supplies f or this product will be made av ailable f or at least five y ears after production has stopped.[...]

  • Page 36

    34 Product Information EN M a te r ia l sa fe ty da ta she e t The Material Safety Data Sheet (MSDS) can be obtained b y contacting the f ax-on-demand ser vice in the HP LaserJet Supplies website at the f ollowing address: http://www .hp .com/go/msds If you do not ha ve access to the internet, call U .S. HP FIRST at (800) 231-9300. After connecting[...]

  • Page 37

    EN Chapter contents 35 2 Installation and oper a tion C ha pte r conte nts Operating en vironment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Media requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 T oner car tridge information . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 38

    36 Installation and operation EN Op er at i n g en v i r o n m en t The environmental requirements listed belo w must be maintained to ensure the proper operation of the HP LaserJet 3100/3150 product. Consider the f ollowing bef ore installing the pr inter : ● Install in a well-v entilated, dust-free area. ● Install on a hard, flat, continuous [...]

  • Page 39

    EN Media requirements 37 M e dia re quire me nts Media must be in good condition. Do not use media that is torn, wor n, or irregular . The table belo w details media requirements of the HP LaserJet 3100/3150 product. T ab l e 8. Med i a r eq u i r em en t s I nput for pa pe r input bin a nd single - she e t input slot ( for pr inte r pa th) Media s[...]

  • Page 40

    38 Installation and operation EN T one r ca r tr idge infor ma tion T oner car tridges contain components that are sensitive to light, temperature , and humidity . Follo w the recommendations in this section to ensure the highest quality and longest lif e of HP toner car tr idges. K eep the HP LaserJet 3100/3150 product within the follo wing enviro[...]

  • Page 41

    EN Control panel 39 C ontrol pa ne l F igure 6 . C ontrol pa ne l la yout 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 1. Ready light 7. F orward arrow k ey 13. Speed-dial ke y 2. Error light 8. Stop/clear ke y 14. Redial/pause key 3. Control panel displa y 9. Cop y ke y 15. Numeric keys 4. Enter/menu ke y 10. One-touch ke ys 16. V olume key 5. Bac[...]

  • Page 42

    40 Installation and operation EN C ontrol pa ne l me ssa ge s These control panel messages are listed alphabetically , and are accompanied by the cause f or the message and steps to take to resolve the prob lem. T ab l e 9. Co n t r o l p an el m es s ag es M e ssa ge C a use S olution (number) is a Group Group not Allowed The group-dial code you e[...]

  • Page 43

    EN Control panel 41 Clear Document F rom Scanner Y our document jam med while being f ed through the docume nt feeder tra y or the HP LaserJet 3100/3 150 product loaded multiple sheets of the document. The special media le ver w as in the wrong position f or the document you sent. The control panel co nfiguration w as set incorrectly . Open the doc[...]

  • Page 44

    42 Installation and operation EN Communication Error An error occurred while trying to transmit a fax. Brief description s of communication errors are listed below: 60 no R TC at end of f a x 81 memor y filled up 82 fax w as too shor t 84 power f ail while receiving 85 failed to train 86 in ECM, f ax data had error(s) 87 NEC failed to decode (T .4 [...]

  • Page 45

    EN Control panel 43 Configuration Err # (number 1-4) An error was detected in th e SRAM. Unplug the power cord from the power source, wait 10 seconds , and replug in the pow er cord. T r y plugging the power cord into a diffe rent power source . If the error persists, see Chapter 6, “T roubleshooting.” Config. Stuck Addr In Ser vice Mode on ly [...]

  • Page 46

    44 Installation and operation EN F ax Document was Lost F ax es in memory were lost as a result of a power f ailure. If you set u p fa xes to be sent at a futu re time or to be pol led, or if the product was set to receiv e fax es to memory , print a fax log to identify the lost f axes. The lost fax es should be resent. F ax Memor y Error #(number [...]

  • Page 47

    EN Control panel 45 Memor y Full - Send Unscanned Pages During the fa x job the memory filled. All pages of the fax ha ve to be in memory for a f ax job to work correctly . Only the pages that fit into memory were sent. Reload the pages that w ere not sent and send them. Memor y is Full The HP LaserJet 3100 /3150 product memor y was completely fill[...]

  • Page 48

    46 Installation and operation EN No Memor y for Repor t Erase/Print Document There is not enough me mory to pr int a repor t because me mor y is being used to store f ax es that hav e been received to memor y . There is not enough me mory to pr int a repor t because me mor y is being used to store fax es set up to be se nt at a future time or to be[...]

  • Page 49

    EN Control panel 47 P aper Bin is Empty Please Add P aper The paper input bin is emp ty . Load pape r . If pape r is alre ady loaded, remov e it. Check f or and remove an y jammed sheets and discard t hem. Then, reload the paper sta ck in the paper input bin. P ass word must be 4 Digits An attempt was made to enter a pass word that was not f our di[...]

  • Page 50

    48 Installation and operation EN P olling-In Error The HP LaserJet 3100/3150 product tried to poll another fa x machine. The poll f ailed because there was no answer , the line was b usy , or the other fax machine w a s not ready to be polled. Make sur e that the sender’ s fax machin e is ready to be polled, and chec k the f a x number . Then, se[...]

  • Page 51

    EN Control panel 49 Printer is Busy The HP LaserJet 3100 /3150 product is temporarily unavailab le for other types of printing (such as printing fax es or copies). No action is needed. If y ou already star ted another job, such as you sent a copy job through the document f eeder tra y and it was scanned in or y ou requested a repor t to print, the [...]

  • Page 52

    50 Installation and operation EN Redial F ailed Attempts to redial a f ax number f ailed. T r y resending the f ax. If the fax sti ll fails to transmit, call the recipient to make sure that the f ax machine is on and ready . Make su re that you ar e dialing the correct f ax number . Disconnect the telephone cor d from both the product and th e wall[...]

  • Page 53

    EN Control panel 51 Speed Dial (number) is not Assigned Y ou tr ied to dial a speed- dial code that doesn’t ha ve a f ax number stored in it or you assigned a non-defined one-to uch ke y to a group. Choose a speed-dial code to which you hav e already assigned a fax number . System Error An error has occurred. Unplug the power cord from the po wer[...]

  • Page 54

    52 Installation and operation EN Men u t r ee The f ollowing page sho ws the la yout of the menu settings in a hierarchical diag ram. Y ou ma y want to refer to this men u tree before making changes to settings and f eatures. T o see the current settings, print a configuration repor t. Current settings are mar ked with an asterisk (*). The ser vice[...]

  • Page 55

    EN Control panel 53 Men u t r ee f o r t h e HP L as er J et 3100 p r oduct Pr ess E NTER / M ENU to a cce ss the M e n u. Us e th e < an d > ke ys to se le ct one of the choice s be lo w a nd pre ss E NTER /M ENU . Us e th e < a nd > ke ys to se le ct one of the choice s be low a nd pre ss E NTER /M ENU . Us e th e < a nd > ke ys[...]

  • Page 56

    54 Installation and operation EN Men u t r ee f o r t h e HP L as er J et 3150 p r oduct Pr ess E NTER / M ENU to a cce ss the M e n u. Us e th e < an d > ke ys to se le ct one of the choice s be lo w a nd pre ss E NTER /M ENU . Us e th e < a nd > ke ys to se le ct one of the choice s be low a nd pre ss E NTER /M ENU . Us e th e < a [...]

  • Page 57

    EN Chapter contents 55 3 Maintenance C ha pte r conte nts Lif e e xpectancies of consumables . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Cleaning and maintaining the equipment . . . . . . . . . . . . . . . . . . . . 57 Cleaning the document scanner path . . . . . . . . . . . . . . . . . . . . . . . 58 Cleaning the print path . . . . . . [...]

  • Page 58

    56 Maintenance EN Life e xpe cta ncie s of consuma ble s Inspect the consumables when servicing the HP LaserJet 3100/3150. Replace consumables as needed, based on f ailures or wear , not strictly on usage. The f ollowing tab le lists approximate schedules f or replacing consumables . T a b le 1 0 . Life e xpe cta ncie s of consuma ble s Des c ri p [...]

  • Page 59

    EN Cleaning and maintaining the equipment 57 C le a ning a nd ma inta ining the e quipme nt WA RNING! Before y ou perform these steps, unplug the printer to av oid shock hazard. T o maintain quality , thoroughly clean the HP LaserJet 3100/3150 product: ● Any time a ne w toner car tridge is installed. ● After printing approximately 2,500 pages .[...]

  • Page 60

    58 Maintenance EN C le a ning the docume nt sca nne r pa th Clean par ts of the document scanner if the ink on items you are scanning can be smudged with y our hand, or if the par ts hav e excessiv e amounts of dust or dir t on them. Also clean these par ts if there are smudges, lines , or other mar ks on original documents, copies, or scans of doc[...]

  • Page 61

    EN Cleaning the document scanner path 59 4 Inspect each of the six rollers in the document scanner area f or dir t or debris. Using a lint-free cloth dampened with a small amount of isoprop yl alcohol, wipe any dirty rollers using a side-to-side motion. CA UTION Do not spra y alcohol or any other liquid directly into the HP LaserJet 3100/3150 produ[...]

  • Page 62

    60 Maintenance EN C le a ning the pr int pa th Clean the print path to re-establish print quality if you frequently duple x or if you notice other marks on pr inted pages. WA RNING! Bef ore cleaning the HP LaserJet 3100/ 3150 product, disconnect it from the pow er source. 1 Clean the outside of the de vice with a slightly damp cloth (use only water[...]

  • Page 63

    EN Cleaning the print path 61 No t e If toner gets on your clothing, wipe it off with a dr y cloth and wash clothing in cold water . Hot water and the heat of the dr yer set toner into the f abric. 3 Remov e the toner car tridge. No t e If you notice e xcessive amounts of toner inside the HP LaserJet 3100/3150 product, the toner car tr idge ma y be[...]

  • Page 64

    62 Maintenance EN 6 Scrub the exposed area (top and front) of the pick up roller using a side-to-side motion. Do not rotate the roller to clean the une xposed sides. 7 Using a dr y , lint-free cloth, dr y the e xposed area of the pickup roller using a side-to-side motion. 8 After the alcohol inside the product has dried completely , replace the ton[...]

  • Page 65

    EN Using a cleaning page 63 U sing a cle a ning pa ge After you ha ve cleaned the printer par ts, use this procedure to print and use a cleaning page, if needed. This cleaning page can help remov e toner specks on your printed pages. T o use a cle a ning pa ge 1 Place a stack of plain letter- or A4- sized paper into the paper input bin. (Do not use[...]

  • Page 66

    64 Maintenance EN 7 Place the cleaning page into the paper input bin, top first, f ace down. 8 Print a different file . 9 Inspect the page. If there are no shiny , blac k spots on the page’ s blac k str ip, the print path is clean. Discard the page, and the procedure has been completed. 10 If there are shiny , blac k spots on the page’ s blac k[...]

  • Page 67

    EN Chapter contents 65 4 Functional o v er vie w C ha pte r conte nts Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Printer functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 ECU/powe r system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 68

    66 Functional overview EN Ba sic functions This chapter presents a functional ov er view of the HP LaserJet 3100/ 3150 product’ s processes. The f ollowing systems are discussed: ● optical system (document scanner) ● ECU (engine controller unit) system/power system ● f ormatter system ● image f ormation system ● paper f eed system (prin[...]

  • Page 69

    EN Printer functions 67 P r inte r functions Printer functions are divided into four g roups: ● engine control ● image f ormation ● printer laser/scanner ● pick up/f eed The f ollowing figure is a b lock diagram of the printer unit: F igure 8 . P r inte r unit functiona l b lock dia g ra m[...]

  • Page 70

    68 Functional overview EN E C U / pow e r syste m The ECU coordinates all print engine activities, drives the laser , and coordinates print data from the formatter with the image formation process. The ECU also includes po wer supply and distribution circuitr y . The ECU controls the follo wing systems and functions: ● print engine control • la[...]

  • Page 71

    EN ECU/power system 69 P r int e ngine control syste m P r inte r la se r/ sca nne r dr ive Based on inf ormation received from the f ormatter , the ECU sends signals to the laser/scanner assembly to modulate the laser diode “on” and “off” and to drive the laser/scanner motor . F or more inf ormation, see “Image formation system” later [...]

  • Page 72

    70 Functional overview EN P o we r syste m ( on E C U ) The A C, DC , and high-voltage pow e r supply circuits are all contained within the ECU . AC pow e r distr ibution The A C pow er circuitry supplies AC v oltage whene v er the power cord is connected to the A C pow er source. A C voltage is distributed to the DC power supply circuitry and to t[...]

  • Page 73

    EN ECU/power system 71 H igh- volta ge pow e r distr ibution The high-vo ltage power supply PCA applies an o v erlap of DC and AC vo ltage to the primar y charging roller and the dev eloping roller . This circuit also applies a positiv e or negativ e DC voltage to the tr ansfer roller according to the instructions from the ECU. This circuit also co[...]

  • Page 74

    72 Functional overview EN F or ma tte r syste m The f ormatter is responsible f or the f ollowing: ● controlling the document scanner ● f ormatting and controlling fax es ● f ormatting and controlling copies ● receiving and processing print data from the printer interface ● monitoring the control panel and relaying printer status inf orma[...]

  • Page 75

    EN Formatter system 73 R a ndom- a cce ss me mor y ( R AM ) ● One bank of RAM, which is batter y-back ed, stores parameters. Another two banks of RAM are used f or temporar y storage. ● DRAM (Dynamic RAM) provides tempor ar y storage of f ax, copy , scan, and print data. P a r a lle l inte rfa ce The f ormatter receives incoming data through it[...]

  • Page 76

    74 Functional overview EN I ma ge for ma tion syste m Laser printing requires the interaction of se ver al different technologies (such as electronics, optics , and electrophotographics) to pro vide a printed page. Each process functions independently and must be coordinated with the other printer processes. Image f ormation consists of six process[...]

  • Page 77

    EN Image formation system 75 CA UTION The printer's toner car tridge does not include a light-bloc king shutter . Be careful to av oid e xposing the drum to light, which can per manently damage the drum. Protect the car tridge whenev er removing it from the printer . St ep 1: Pri m ary c h ar g i n g This process consists of applying a unif or[...]

  • Page 78

    76 Functional overview EN St ep 4: T r an s f er ri n g During the transf erring process, the toner image on the drum surf ace is transf erred to the paper . A positiv e charge applied to the back of the paper by the tr ansf er roller causes the negatively charged toner on the drum surface to be attr acted to the paper . After separation, the drum [...]

  • Page 79

    EN Printer feed system 77 P r inte r fe e d syste m Both the paper input bin and the single-sheet input slot merge into one, main input area. P aper placed in either of these areas enables the paper-out sensor (PS202), which inf or ms the ECU that paper is present. When the printer receives a print job and is ready to pr int, the ECU enables the la[...]

  • Page 80

    78 Functional overview EN The f ollowing figure sho ws a simplified pr inter paper path. Fi g u r e 12. Si m p l i f i ed p ap er p at h 1 F ace-up output path 2 Document output suppor t 3 F ace-down output path 4 Single-sheet input slot 5 P aper input bin 6 Delivery roll er 7 F ace-up/face-do w n lev er 8 Fixing unit 9 Pressure roller 10 T oner ca[...]

  • Page 81

    EN Printer feed system 79 P a pe r ja m de te ction The paper out sensor (PS202), paper registration sensor (PS203), and the paper e x it sensor (PS201) detect paper moving through the HP LaserJet 3100/3150 product. If a paper jam is detected, the ECU immediately stops the printing process and displays a paper jam message on the control panel. A pa[...]

  • Page 82

    80 Functional overview EN S ole noid, photose nsors, a nd switche s The f ollowing figure sho ws the locations of the solenoid, photosensors, and s witches. F igure 1 3 . S ole noid, photose nsors, a nd switche s 2 1 3 4 7 8 5 6 1 Pic kup solenoid (SL1). Enables the pic kup roller . 2 P aper registration sensor (PS203). Detects the leading and trai[...]

  • Page 83

    EN Document scanner system 81 D ocume nt sca nne r syste m The document scanner system consists of the optical system and document pick up and f eed systems. The optical system, also known as the contact image sensor , contains the f ollowing: ● light-emitting diode (LED) arra y ● contact glass ● rod lens arra y ● phototransistor arra y The[...]

  • Page 84

    82 Functional overview EN The f ollowing figure sho ws a simplified Document scanner document path. Fi g u r e 14. Si m p l i f i ed d o c u m en t p at h 1 Document output suppor t 2 Document delivery roller 3 Document f eed roller 4 Document input bin 5 Contact image sensor 6 Document pick up roller 4 3 1 5 6 2[...]

  • Page 85

    EN Basic sequence of operation (formatter-to-printer) 83 Ba sic se que nce of ope r a tion ( for ma tte r- to- pr inte r) The f ormatter and the ECU share information dur ing printer operation. The ECU-to-f or matter connector (J201) forms a link which operates as a serial data bus . This allows printer status, command inf ormation, and dot-image d[...]

  • Page 86

    84 Functional overview EN F igure 1 5 . G e ne ra l timing dia g r a m[...]

  • Page 87

    EN Chapter contents 85 5 Remo v al and replacement C ha pte r conte nts Remov al and replacement strategy . . . . . . . . . . . . . . . . . . . . . . . . . 86 Required tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Cov ers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 88

    86 Removal and replacement EN Rem o v al an d r ep l ac em en t s t r at eg y This chapter documents remov al and replacement of field replaceable units (FR Us) only . Replacement is generally the re verse of remo v al. Occasionally , notes are included to provide direction f or difficult or cr itical replacement procedures. WA RNING! Unplug the po[...]

  • Page 89

    EN Required tools 87 Be fore pe rfor ming se r vice . . .  Print inter nal repor ts.  Remov e all media from the product.  Unplug all cables from the product, beginning with the po wer cable .  Place the product on an ESD mat.  Remov e all suppor ts and bins.  Remov e the toner car tridge. Afte r comple ting se r vice . . .  Re[...]

  • Page 90

    88 Removal and replacement EN C ove rs Ba c k cove r 1 Unplug the pow er cord and phone cord(s) and remov e the parallel cab le from the back of the printer . 2 Remov e all suppor ts and bins. 3 Press the printer door release latches and open the pr inter door . 4 Remov e the toner car tridge. 5 Rotate the HP LaserJet 3100/3150 product so that you [...]

  • Page 91

    EN Covers 89 7 Inser t the small flatblade scre wdriver into the openings (callout 1) at the top of the back co v er to pop the upper cor ners. F igure 1 7 . Ba ck co ve r re mo va l ( 2 of 2 ) 8 Remov e the bac k cove r b y gr ab bing it on both sides and pulling it away . To r e i n s t a l l After placing the back co ver in its correct position,[...]

  • Page 92

    90 Removal and replacement EN R ight side co ve r 1 Remov e the back co v er . 2 Rotate the HP LaserJet 3100/3150 product so that you f ace its right side. 3 Remov e one (1) screw (callout 1) from the top of the right side cov er . F igure 1 8 . R ight side cove r re mo va l 4 P op the latches at the top of the cov e r . 5 Remov e the cover b y lif[...]

  • Page 93

    EN Covers 91 Le ft side co ve r 1 Remov e the back co v er . 2 Rotate the HP LaserJet 3100/3150 product so that you f ace the back of the product. 3 P op the latches at the top and bottom (callout 1), at the back of the product. F igure 1 9 . Le ft side cove r re mo va l 4 Remov e the left side cover b y rotating it aw a y from and tow ard the fron[...]

  • Page 94

    92 Removal and replacement EN Le ft front co ve r 1 Remov e the back cov er and the left side cov er . 2 Rotate the HP LaserJet 3100/3150 product so that you f ace its left side. 3 Remov e the pressure release lev er cover b y inser ting the small flatblade scre wdr iv er into the slot (callout 1) to release the latch, and then pressing up from the[...]

  • Page 95

    EN Covers 93 T op cove r 1 Remov e the back cov er , the r ight side cov er , the left side cov er , and the left front co ver . 2 Remov e one (1) screw (callout 1) from the top of the top cov er . F igure 2 1 . Top cove r re mova l 3 Lift the top cov er off the product. 4 Lift the input bin straight up and a way from the product. 2 1[...]

  • Page 96

    94 Removal and replacement EN R F I shie ld 1 Remov e all covers . 2 Remov e four (4) scre ws (callout 1) from the RFI shield. CA UTION When step 3 below is perf or med, all memor y is cleared from the f ormatter , including countr y-specific settings. Clearing memor y can render the product illegal or inoperab le . See the section in Chapter 6, ?[...]

  • Page 97

    EN Document scanner assemblies 95 D ocume nt sca nne r a sse mblie s P r inte r door 1 Press the printer door release latches and open the pr inter door . 2 Remov e all covers and the RFI shield. 3 Pull the f our (4) cables (callout 1) from the connectors aligned vertically along the r ight side of the f or matter board, and then open tie-wrap that[...]

  • Page 98

    96 Removal and replacement EN 5 Remov e the pr inter door cable guide (callout 1) b y rocking it free and lifting it out. 6 Remov e the spacer (callout 2) by releasing the latch at one end and then lifting it out. F igure 2 4 . P r inte r door re mo va l ( 2 of 3 ) 2 2 1 2[...]

  • Page 99

    EN Document scanner assemblies 97 7 Rotate the HP LaserJet 3100/3150 product so that you f ace the front. T abs on the pr inter door hinge cov ers pre v ent the hinge cov ers from becoming dislodged. The tabs fle x inward (to ward the middle of the product) to release the hinge cov ers. 8 Beginning with the left hinge cov er , use the small flatbla[...]

  • Page 100

    98 Removal and replacement EN D ocume nt re le a se door No t e Although it is possible to separ ate the document release door from the printer door without opening or removing the printer door , HP recommends that you remo ve the printer door bef ore replacing components of the document release door . 1 Remov e the pr inter door from the HP LaserJ[...]

  • Page 101

    EN Document scanner assemblies 99 4 T o release the right hinge of the document release door from the printer door , use one hand to simultaneously press the right side of the document release door tow ard the left and pull the printer door frame to the right. F igure 2 7 . D ocume nt re le a se door re mo va l ( 2 of 2 ) 5 Lift out the right side [...]

  • Page 102

    100 Removal and replacement EN U ppe r guide a sse mbly 1 Remov e the three (3) screws (callout 1) from the upper guide assembly . 2 On some HP LaserJet 3100 products, there is a f our th screw (callout 2) to remov e. 3 Lift up and rotate the assembly to ward you. F igure 2 8 . U ppe r guide a sse mbly re mova l ( 1 of 2 ) 2 1 2 2[...]

  • Page 103

    EN Document scanner assemblies 101 4 Remov e the scre w (callout 1) from one of the small pr inted circuit boards. 5 On all HP LaserJet 3150 products and on some HP LaserJet 3100 products, there is an additional scre w (callout 2) to remove . 6 Release two (2) cab les (callout 3) from their connectors, one on each of the small printed circuit board[...]

  • Page 104

    102 Removal and replacement EN C onta ct ima ge se nsor 1 Remov e the document scanner guide by lifting it up while pressing the two tabs at the left side of the assemb ly . F igure 3 0 . C onta ct ima ge se nsor re mova l ( 1 of 2 )[...]

  • Page 105

    EN Document scanner assemblies 103 2 Release the contact image sensor and its mounting plate by removing the tw o (2) screws (callout 1) from the mounting plate . F igure 3 1 . C onta ct ima ge se nsor re mova l ( 2 of 2 ) 3 Lift up the contact image sensor and its mounting plate together . 4 Remov e the grounding screw and the cab le from the bott[...]

  • Page 106

    104 Removal and replacement EN D ocume nt sca nne r a sse mbly/ motor 1 Remov e the document scanner guide by lifting it up while pressing the two tabs at the left side of the assemb ly (see Figure 30). 2 Remov e the two (2) screws (callout 1) from the document scanner assembly . F igure 3 2 . D ocume nt sca nne r a sse mbly/ motor re mova l ( 1 of[...]

  • Page 107

    EN Document scanner assemblies 105 The scanner motor is located on the left side of the document scanner assembly . 4 Remov e the two (2) screws (callout 1) from the document scanner motor . F igure 3 3 . D ocume nt sca nne r a sse mbly/ motor re mova l ( 2 of 2 ) 5 Lift the document scanner motor straight out. To r e i n s t a l l Reinstall the do[...]

  • Page 108

    106 Removal and replacement EN D ocume nt sca nne r pic kup rolle r It is possible to remo ve the document scanner pick up roller without removing the document release door . Ho we ver , the steps below detail pick up roller remov al with the assumption that the document release door has already been remov ed. 1 Remov e the document scanner guide b[...]

  • Page 109

    EN Internal assemblies 107 I nte r na l a sse mblie s LI U boa rd 1 Remov e the back co v er . 2 Pull out slightly the connector f or the flat, fle xible cab le (callout 1) to release the cable and disconnect the cab le from the LIU board. No t e The flat, flex ible cab le must be reinstalled to the same orientation. Examine the cable and mak e not[...]

  • Page 110

    108 Removal and replacement EN F or ma tte r boa rd 1 Remov e all covers and the RFI shield. 2 If the LIU board has not been remov ed from the product, pull out slightly the connector f or the flat, fle xible cab le (callout 1) at the left side of the f ormatter board to release the cable, and then disconnect the cable from the f or matter board. 3[...]

  • Page 111

    EN Internal assemblies 109 4 Pull the f our (4) cables from the connectors (callout 1) aligned vertically along the r ight side of the f or matter board, and then open the tie-wrap that holds all f our cables to release the cabl es. 5 Remov e the remaining screw from the f ormatter board (callout 2). Fi g u r e 37. Fo rm at t er b o ar d r em ov al[...]

  • Page 112

    110 Removal and replacement EN M e ta l side pla te 1 Remov e all covers , the LIU board, the RFI shield, and the f ormatter board. 2 Remov e the two (2) screws (callout 1) from the gr ounding plate and lift the grounding plate from the product. 3 Remov e the three (3) grounding screws (callout 2). No t e Upon reinstallation, make sure that y ou re[...]

  • Page 113

    EN Internal assemblies 111 E xit rolle r 1 Remov e all covers , the RFI shield, and the pr inter door . 2 Pr y in the tab at the low er end of the left ex it roller bushing and pull it inward. 3 Release the e x it roller by rotating the tab up . Fi g u r e 39. Ex i t r o l l er r em o v al 4 Remov e the exit roller b y lifting up the left end; the [...]

  • Page 114

    112 Removal and replacement EN D e live r y a sse mbly 1 Remov e all covers , the RFI shield, the pr inter door , and the exit roller . 2 Remov e the car tridge guide by pressing in the tab (callout 1) and sliding the guide tow ard the front of the HP LaserJet 3100/3150 product (callout 2). Fi g u r e 40. Del i v ery as s em b l y r em o v al (1 o [...]

  • Page 115

    EN Internal assemblies 113 3 Use the magnetic screwdriv e r to remov e the two (2) screws (callout 1). Fi g u r e 41. Del i v ery as s em b l y r em o v al (2 o f 2) 4 Rotate the rear of the deliv er y assembly up and f orward and lift it out of the printer . No t e Upon reinstallation, the tabs on the front end of the delivery assembly must fit un[...]

  • Page 116

    114 Removal and replacement EN F use r pre ssure pla te 1 Remov e all covers , the RFI shield, the pr inter door , the exit roller , and the delivery assembly . 2 Remov e the two (2) screws (callout 1). 3 Press the fuser plate retainer clips out (callout 2) to release the pressure plate. 4 Rotate the plate around and tow ard the back (callout 3) an[...]

  • Page 117

    EN Internal assemblies 115 To r e i n s t a l l The fuser pressure plate is held in place by f our locking mechanisms in each corner . Place the rear slits in the plate ov er the rear brack ets that hold the fusing assembly (callout 1). Lo wer the plate o ver the retaining clips, pressing on both sides of the fuser pressure plate (callout 2). It is[...]

  • Page 118

    116 Removal and replacement EN F ront ca sing 1 Remov e all covers , the RFI shield, and the pr inter door . 2 Remov e the two (2) screws (callout 1) from the right hinge holder . No t e The lower scre w on each of the hinge holders secures a small metal grounding plate. Upon reinstallation, make sure the grounding plates are in the correct positio[...]

  • Page 119

    EN Internal assemblies 117 Heat i n g el em en t 1 Remov e all covers , the RFI shield, the pr inter door , the exit roller , the delivery assembly , the fuser pressure plate, and the front casing. 2 Disconnect the A C v oltage to the heating element by releasing the connector located on the ECU . Press down on the connector release with the small [...]

  • Page 120

    118 Removal and replacement EN 4 Disconnect the thermistor feedbac k connector (callout 1) in the left, front side of the fusing assembly . Fi g u r e 46. Heat i n g el em en t r em o v al (2 o f 2) 5 Lift the heating element out. To r e i n s t a l l Make sure the connectors are properly reattached and that the thermistor feedbac k cable is routed[...]

  • Page 121

    EN Internal assemblies 119 P re ssure rolle r 1 Remov e all covers , the RFI shield, the pr inter door , the exit roller , the delivery assembly , the fuser pressure plate, the front casing, and the heating element. 2 Remov e the pressure roller guide by lifting the edge (callout 1) and then rolling it gently backw ard (callout 2). Fi g u r e 47. P[...]

  • Page 122

    120 Removal and replacement EN F a ce - up/ fa ce - do wn le ve r 1 Remov e all covers , the RFI shield, the pr inter door , the exit roller , the delivery assembly , the fuser pressure plate, the front casing, the heating element, and the pressure roller . 2 Rotate the le v er f orward 90 deg rees (past the spring) and pull it straight out the fro[...]

  • Page 123

    EN Internal assemblies 121 F use r e xit rolle r a sse mbly 1 Remov e all covers , the RFI shield, the pr inter door , the exit roller , the delivery assembly , the fuser pressure plate, the front casing, the heating element, the pressure roller , and the f ace-up/fa ce- down le ver . 2 Remov e the gear from the left end of the roller shaft by pres[...]

  • Page 124

    122 Removal and replacement EN P a pe r e xit se nsor fla g 1 Remov e all covers , the RFI shield, the pr inter door , the exit roller , the delivery assembly , and fuser pressure plate. No t e Befo re proceeding, e xamine the paper e xit sensor flag. It is impor tant to note the position of the spring mechanism on the flag. The spr ing must be rei[...]

  • Page 125

    EN Internal assemblies 123 La se r/ sca nne r a sse mbly 1 Remov e all covers . 2 Remov e both laser/scanner connectors. 3 Remov e the four (4) scre ws (callout 1). 4 Lift the assembly str aight off . No t e One of the f our screws is longer than the other three . Upon reinstallation, the longer screw m ust be replaced in its original location. F i[...]

  • Page 126

    124 Removal and replacement EN S ole noid 1 Remov e all covers , the RFI shield, the LIU board, the formatter board, and the metal side plate. 2 On the left side of the printer , remov e the paper pickup gear (callout 1) by pressing the tabs in the center of the gear outw ard and pulling the gear off . Fi g u r e 52. So l en o i d r em o v al (1 o [...]

  • Page 127

    EN Internal assemblies 125 3 Remov e the solenoid connector (callout 1) from the ECU. 4 Remov e the self-tapping screw (callout 2) that holds the solenoid in place. 5 Unthread the wires from the printer chassis. 6 Lift the solenoid off . Fi g u r e 53. So l en o i d r em o v al (2 o f 2) To r e i n s t a l l The paper pick up gear is ke yed to go o[...]

  • Page 128

    126 Removal and replacement EN P ic kup rolle r a sse mbly 1 Remov e all cov ers, the RFI shield, the printer door , the LIU board, the f ormatter board, the metal side plate, and the paper pickup gear . 2 Remov e the pickup roller grounding clip on the right of the printer by lifting each end of the clip up and o v er the two metal guides and slid[...]

  • Page 129

    EN Internal assemblies 127 3 Using needlenose pliers, pull the bottom of the b ushing out (callout 1), then turn it counterclockwise (callout 2) to release it. Fi g u r e 55. Pi c ku p r o l l er as s em b l y r em ov al (2 o f 2) 4 Lift the bushing out. 5 F rom inside the front of the pr inter , slide the ri ght side of the pick up roller assembly[...]

  • Page 130

    128 Removal and replacement EN To r e i n s t a l l After placing the pick up roller shaft through on the left side, line up the idler roller tabs while repositioning the right side. Rock the shaft bac k and f or th until the pickup roller and the idler roller tabs are correctly reinstalled. No t e It is impor tant that the pickup roller is placed [...]

  • Page 131

    EN Internal assemblies 129 P a pe r fe e d fr a me 1 Remov e all cov ers, the RFI shield, the printer door , the LIU board, the f ormatter board, the metal side plate, the paper pick up gear , and the pick up roller assembly . 2 Disconnect the f ollowing: • Solenoid from the ECU at J204 (see Figure 53, callout 1). • T wo connectors from the las[...]

  • Page 132

    130 Removal and replacement EN 3 Remov e the four (4) scre ws (callout 1) from the back sheet metal plate and lift it off . 4 Remov e the four (4) scre ws (callout 2) from the paper f eed frame. Fi g u r e 58. Pap er f eed f r am e r em ov al (2 o f 3) 2 1 2 2 2 2[...]

  • Page 133

    EN Internal assemblies 131 5 Release the sensor unit connector (callout 1). Fi g u r e 59. Pap er f eed f r am e r em ov al (3 o f 3) 6 V erify that all cables are clear of the frame and pull the frame straight bac k to remov e it. To r e i n s t a l l The paper f eed frame ma y be easier to reinstall if you place the printer on its front, so that [...]

  • Page 134

    132 Removal and replacement EN T ra nsfe r rolle r guide a nd tr a nsfe r rolle r 1 Remov e all cov ers, the RFI shield, the printer door , the LIU board, the f ormatter board, the metal side plate, the paper pick up gear , the pick up roller assembly , and the paper feed frame . 2 Looking at the back of the printer , note the two small, hook- shap[...]

  • Page 135

    EN Internal assemblies 133 Kick pla te CA UTION Be careful working with the kick plate and separation pad. The spring underneath the kick plate might sta y attached to the kick plate, b ut it is also likely to spring a wa y from the kick plate. Place the spring aside f or separation pad disassemb ly . 1 Remov e all cov ers, the RFI shield, the prin[...]

  • Page 136

    134 Removal and replacement EN To r e i n s t a l l If the spring on the kick plate does not remain attached to the kick plate, replace the spring, making cer tain the diameter of the spr ing surrounds two lo wer pins on the kic k plate and rests inside the third pin. Use needlenose pliers to place the spring correctly . Fi g u r e 62. K i c k p l [...]

  • Page 137

    EN Internal assemblies 135 S e pa r a tion pa d 1 Remov e all cov ers, the RFI shield, the printer door , the LIU board, the f ormatter board, the metal side plate, the paper pick up gear , the pick up roller assembly , and the kick plate. 2 Lift the bottom of the white plastic tab (callout 1) on the rear of the paper f eed frame up slightly and sl[...]

  • Page 138

    136 Removal and replacement EN S ubpa ds 1 Place your inde x finger on the subpad. 2 Press tow ard the top of the printer . F igure 6 4 . S ubpa d re mova l No t e If you replace the subpads , also replace the pick up roller assembly and the separation pad. See the remo val procedures f or the separation pad on the pre v ious page and also see Figu[...]

  • Page 139

    EN Internal assemblies 137 Feed as s em b l y The f eed assembly is located in the paper f eed frame. 1 Remov e all cov ers, the RFI shield, the printer door , the LIU board, the f ormatter board, the metal side plate, the paper pick up gear , the pick up roller assembly , and the paper feed frame . 2 T urn the paper feed frame upside do wn. 3 Remo[...]

  • Page 140

    138 Removal and replacement EN 4 Remov e the self-tapping screw (callout 1) that holds the f eed assemb ly in place . No t e Befo re proceeding, ex amine the tabs and how the y fit into their slots (callout 2). The tabs must be reinstalled to e xactly this position. 5 Remov e the feed assemb ly . Fi g u r e 66. Feed as s em b l y r em o v al (2 o f[...]

  • Page 141

    EN Internal assemblies 139 6 T urn the feed assemb ly over and place it in one hand with the roller-side down. P op one of the tabs on the other side and the f eed roller should f a ll into your hand. Fi g u r e 67. Feed as s em b l y r em o v al (3 o f 3) To r e i n s t a l l Bef ore securing the screw , ensure the tabs on the feed assemb ly are p[...]

  • Page 142

    140 Removal and replacement EN Bottom a sse mb lie s C a ble guide 1 Remov e all cov ers, the RFI shield, the printer door , the LIU board, the f ormatter board, and the metal side plate. 2 T wo tabs hold the cab le guide on the pr inter chassis. Press each tab inward. 3 Pull the cable guide out. Fi g u r e 68. Cab l e g u i d e r em ov al[...]

  • Page 143

    EN Bottom assemblies 141 Mai n Mo t o r 1 Remov e all cov ers, the RFI shield, the printer door , the LIU board, the f ormatter board, and the metal side plate. 2 Remov e the motor connector (callout 1). 3 Remov e two (2) motor screws (callout 2). 4 Lift the motor out. Fi g u r e 69. Mo t o r r em o v al 2 2 1 2[...]

  • Page 144

    142 Removal and replacement EN ECU Remov e all co vers , the RFI shield, the printer door , the LIU board, the f ormatter board, the metal side plate, and the front casing. 1 Disconnect the motor connector from the motor . 2 Release all connectors from the ECU . 3 Tip the printer on its top, with the front f acing you. 4 Remov e the five (5) scre w[...]

  • Page 145

    EN Bottom assemblies 143 5 Lift the bottom plate and release the fusing assembly connector (callout 1). Fi g u r e 71. ECU r em o v al (2 o f 4) 6 Lift the bottom plate from the product and place it on its f eet. CA UTION Placing the ECU on a conductive surf ace can damage the unit. Place the ECU on an ESD mat. 2 1[...]

  • Page 146

    144 Removal and replacement EN 7 Squeeze the speak er cover to release it from the bottom plate and lift it off the bottom plate. Fi g u r e 72. ECU r em o v al (3 o f 4)[...]

  • Page 147

    EN Bottom assemblies 145 No t e In Figure 73 below , the photograph shows the ECU from an HP LaserJet 3150 product. Some HP LaserJet 3100 products do not contain the protectiv e sheet (callout 1). 8 Remov e the (7) remaining cables (callout 2). 9 Remov e the screws (5) that secure the ECU to the bottom plate (callout 3). Fi g u r e 73. ECU r em o v[...]

  • Page 148

    146 Removal and replacement EN Feet 1 Inser t the small flatblade scre wdriver into the f oot to release the tab . 2 Lift off the f oot. Fi g u r e 74. Feet r em o v al[...]

  • Page 149

    EN Chapter contents 147 6 T roub leshooting C ha pte r conte nts Basic troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 Image f or mation troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Solv[...]

  • Page 150

    148 Troubleshooting EN Ba sic trouble shooting Ve r ifica tion ste ps P ossible proble ms S olutions Is P ower On successful? When the product is conne cted to a grounded power source , the printer motor should rotate for appro ximately six seconds and the document scanner motor should rotate f or appro ximately two seconds. No power . Printer moto[...]

  • Page 151

    EN Basic troubleshooting 149 Is the product ready? The control pane l should function without error messages. Control panel displa y an error message, such as “ Encoding Error .” Control panel is not func tional. Control panel does not fun ction correctly . Consult the list of common messages later in this ch apter to correct the error . V er i[...]

  • Page 152

    150 Troubleshooting EN Is the copy function operational? Place the reports into the document scanner input bin and copy them to the printer . Repor ts should f eed smoothly through the document scanner path and copies should print without pr int quality problems. P oor copy quality . P aper does not mo ve smo othly through the documen t scanner pat[...]

  • Page 153

    EN Basic troubleshooting 151 Does the product receive a fax? Use another fax machine to send a f ax to the product. T oo many telephone devices are plugged in, or te le phone de vices are not connected in the co rrect order . Firmware is not current. Product’ s fax settings are set incorrectly . The LIU is not operati onal. Make the HP LaserJet 3[...]

  • Page 154

    152 Troubleshooting EN E rror me ssa ge s These control panel messages are listed alphabetically and are accompanied by the cause f or the message and steps to take to resolve the prob lem. M e ssa ge C a use S olution Configuration Err # (number 1-4) An error was detected in th e SRAM. Unplug the power cord from the power source, wait 10 seconds ,[...]

  • Page 155

    EN Error messages 153 F ax Memor y Error #(number 1-5) An erro r was detected in DR AM. Unplug the po wer cord from the pow er source, wait 10 seconds , and replug in the pow er cord. T r y connectin g the product to a different power so urce or surge protector . If the error persists , replace the fo r m a tt e r. K eypad T est F ailed In Service [...]

  • Page 156

    154 Troubleshooting EN Printer Comm Error There was an err or in commu nicating with the HP LaserJet 3100/3150 product. Make su re that the para llel cable is securely connected be tween the HP LaserJet 3100/3150 prod uct and the computer . Use the clips to clip the cable to its connector . If the error persists , unplug the power cord from the po [...]

  • Page 157

    EN Error messages 155 Printer Laser E rror Call fo r Ser vice T he printer door is open or has been damaged. A probl em has occurred with the print engine. Open the printer door and exami ne the door f or damage . If the printer door is not damaged, close the do or , making sure both of the release latche s are closed correctly . Check the cabling [...]

  • Page 158

    156 Troubleshooting EN Scanner Error #1 An error has occurred in the do cument scanner . Press and hold do wn the S TOP /C LEAR ke y f or 7 seconds to reset the product. If the error persists , check the cabli ng connections. If the error persists , unplug the power cord from its power source f or 10 seconds, and then re plug it in. T r y connectin[...]

  • Page 159

    EN Image formation troubleshooting 157 I ma ge for ma tion trouble shooting C he c k the tone r ca r tr idge Image f or mation def ects are many times the result of toner car tr idge problems . If there is any doubt, alwa ys replace the toner car tridge bef ore troubleshooting image def ects. Use the f ollowing chec klist to ensure that the toner c[...]

  • Page 160

    158 Troubleshooting EN S olving ima ge qua lity proble ms Use the f ollowing tab le to help solve prob lems with pr inted pages. See also “Solving paper f eed problems” in this chapter . Pr o b l em Cau s e So l u t i o n P ar ts of the page around the edges aren’t printing. The HP LaserJet 3100/31 50 product cannot print to the edge of the p[...]

  • Page 161

    EN Image formation troubleshooting 159 Print is faded or you notice a bloc k of vertically aligned white streaks, or print is not fa ded, but v er tical white stripes appear on the page. The toner cartr idge is getting low o n toner . The HP LaserJet 3100/31 50 product needs to be cleaned. The paper y ou are using does not me et HP’ s pa per spec[...]

  • Page 162

    160 Troubleshooting EN V er tically-aligned blac k streaks or smears appear on successive pages . The HP LaserJet 3100/31 50 product needs to be cleaned. The toner cartridge is damaged. There is a prob l em i n the heati ng e lemen t. See the appropriate sections of Chapter 3, “Maintenance .” Replace the tone r car tridge if maintenance proced [...]

  • Page 163

    EN Image formation troubleshooting 161 Light chara cter shadows or repetitive marks appear on the page. A roller is dam aged. The HP LaserJet 3100/31 50 product needs to be cleaned. If you are using transparencies, they do not meet HP’ s specifications. The paper’ s texture is too coarse. The toner cartr idge is damaged, causin g a repetitive b[...]

  • Page 164

    162 Troubleshooting EN The page is completely blac k. The toner cartridge was improperly installed. The toner cartridge is defectiv e. Discontinuities e xist in the high-vol tage contact points. There is a prob lem in the ECU or the laser/scanner . Remov e the car tridge and reinstall it. Replace the tone r car tridge. P erform the “High-voltage [...]

  • Page 165

    EN Image formation troubleshooting 163 Blank pages print occasionally . Pa ge length and margins are not set correctly for the paper size . Y our HP LaserJet 3100 /3150 product is feeding two or more sheets of paper at a time because the paper is di fficult to separate. Y our software appl ication is sending an extr a page-eject command. If you are[...]

  • Page 166

    164 Troubleshooting EN Scanned images hav e black dots or streaks in top and bottom margins. There is ink, glue, white-out, or some other substance on the con t act image sensor . There is a prob lem in the contact image sensor . See the appropriate sections of Chapter 3, “Maintenance .” Replace the contact image senso r . Scanned te xt is not [...]

  • Page 167

    EN Solving paper feed problems 165 S olving pa pe r fe e d proble ms Use the f ollowing tab le to solve prob lems related to moving paper or documents through the HP LaserJet 3100/3150 product . Pr o b l em Cau s e So l u t i o n P ages are coming out curled or wrinkled from the HP LaserJet 3100/ 3150 product. P aper is curled or wrinkled when usin[...]

  • Page 168

    166 Troubleshooting EN Print is misaligned on the page (ske wed pages). The paper input bin is o v erfilled. The paper guides ar e not set correctly , are broke n, or are missing. The paper’ s weight or surf ace finish does not meet HP’ s specifications. Remov e some of the paper . Be sure to center the paper with the guides. V er ify that th e[...]

  • Page 169

    EN Solving paper feed problems 167 The HP LaserJet 3100/3150 product is fe eding m ultiple sheets or jams frequently from the paper input bi n or single-sheet input slot. P aper guides are not adjusted properly . P aper was not r emov ed from the paper input bin bef ore filling the bin. The paper input bin is o v erfilled. More than one sh eet was [...]

  • Page 170

    168 Troubleshooting EN The HP LaserJet 3100/3150 product is fe eding m ultiple sheets or jams frequently from the document feeder tra y . The special media le ver is in the incorrect position. Guides are not adjusted properly . The document fe eder tra y is ov erfilled. The item wa s too thick, too sli ck, or otherwise did not meet specificatio ns.[...]

  • Page 171

    EN Solving general software problems 169 S olving ge ne r a l softw a re proble ms Use the f ollowing tab le to solve prob lems related to the software and problems that might occur when installing the softw are or changing settings manually . P roble m C a use S olution On a computer such as a laptop that is regularly disconnected from the product[...]

  • Page 172

    170 Troubleshooting EN The software di d not install (Windows 95, 98, or NT4.0) All programs except Systra y and Explorer should be closed. T o check in Windows 9 5 or 98, press C TRL + A LT + D ELETE . If other programs are open, click one and clic k En d T as k . Repeat for al l other open progr ams. Then, r einstall the software . T o check in W[...]

  • Page 173

    EN Solving general software problems 171 When the product is connected to the network using an HP JetDirect pr int ser ver , you receiv e this message: “JetSuite Fax has detected that the HP L aserJet 3150 is either s witched off or is not connected to y our computer .” The power cord is loose . The network cord is loose. The parallel cab le is[...]

  • Page 174

    172 Troubleshooting EN When the product is connected to the network using an HP JetDirect pr int ser ver , you re ceiv e one of thes e messages: z “The configur ation wizard did not find your HP LaserJet 3150 All in One on the network.” z “The configur ation wizard was unab le to find an All in One at the specifie d address.” z “The JetDi[...]

  • Page 175

    EN Functional checks 173 F unctiona l che c ks S imple ha rdwa re te st A simple test of the hardware is printing and cop ying the demonstration page . T o pe rfor m the simple ha rdw a re te st 1 At the product control panel, press V OLUME +C ONTRAST simultaneously to print the demonstration page. 2 Cop y the demonstration page by placing it in th[...]

  • Page 176

    174 Troubleshooting EN E ngine te st The engine test is used to v erify that the pr int engine is functioning correctly . The formatter is bypassed during an engine test, so the engine test is useful f or isolating printer problems. The engine test prints ver tical lines down the entire printable area of a page and is also useful f or checking and [...]

  • Page 177

    EN Functional checks 175 I nte r na l re por ts Use the control panel to print configuration repor ts, self-test repor ts, and demonstration pages . The configuration repor t shows the settings selected from the control panel. The self-test repor t contains results of the completed self-test, including modem speed, number of pages printed, and rece[...]

  • Page 178

    176 Troubleshooting EN P r inting a ll re por ts a t once When you print all repor ts at once, the f ollowing repor ts are printed: ● F a x a ctivity re por t —recent f a x es sent and receiv ed, and status ● Billing log (if enab led)—prints by billing code (HP LaserJet 3150 product only) ● Block fa x list (if enabled)—f ax numbers you [...]

  • Page 179

    EN Functional checks 177 H a lf- se lf te st functiona l che ck The electrophotographic process can be subdivided into the f o llowing stages: ● Image f ormation stage (charges the dr um and wr ites a latent image to the drum with the laser) ● De v elopment stage (f orms a toner image on the dr um) ● T ransf er stage (transf ers the image to [...]

  • Page 180

    178 Troubleshooting EN D r um rota tion functiona l che ck The photosensitive drum, located in the toner car tridge, must rotate f or the print process to work. The photosensitive drum receives its drive from the main drive assemb ly . T o verify that the drum is rotating: 1 Open the printer door . 2 Remov e the toner car tridge. 3 Mark the dr ive [...]

  • Page 181

    EN Functional checks 179 Heat i n g el em en t c h ec k 1 P aper passes between the heating element and a soft pressure roller to fuse toner to the paper . T o ve rify that the heating element is functioning correctly: 2 Unplug the HP LaserJet 3100/3150 product f or at least ten minutes . 3 V erify that the ther mistor connector (see Figure 46) is [...]

  • Page 182

    180 Troubleshooting EN H igh- volta ge po we r supply che ck The high-v oltage po w er supply PCA prov ides the necessary voltages f or the electrophotographic processes . C he cking the tone r ca r tr idge conne ction points Visually inspect the three connection points on the underside, right end of the toner car tr idge: charging (callout 1), dru[...]

  • Page 183

    EN Functional checks 181 C he cking the high- volta ge conne ctor a sse mb ly The assembly uses three spring-loaded pins to contact the toner car tr idge: charging (callout 1), drum ground (callout 2), and de veloping roller (callout 3). V erify that the pins are not dir ty or corroded and that the spring-loading action is functional. If the pins a[...]

  • Page 184

    182 Troubleshooting EN P a pe r pa th che ck If paper is not being pick ed up or is not moving through the paper path, you ma y want to observe all of the paper motion activities. Ov erriding SW101 allows you to observe: ● Motor rotation ● Solenoid action ● Kick plate motion ● P aper pickup roller motion ● Drive roller , transf er roller [...]

  • Page 185

    EN Troubleshooting tools 183 T roub le shooting tools P a pe r pa th a nd compone nts F igure 7 9 . P a pe r pa th a nd compone nts[...]

  • Page 186

    184 Troubleshooting EN D ocume nt pa th a n d compone nts F igure 8 0 . D ocume nt pa th a nd compone nts Fo r m a t t e r[...]

  • Page 187

    EN Troubleshooting tools 185 R e pe titive ima ge de fe ct r ule r Fi g u r e 81. Rep et i t i v e i m ag e d ef ec t ru l er[...]

  • Page 188

    186 Troubleshooting EN D ocume nt sca nne r re ca libr a tion If copies, items scanned to the computer , or f ax es you send ha ve v er tical blac k or white lines running through them, recalibration might be necessary . Recalibrating the document scanner produces a calibration gr aph. Successful inter pretation of the calibration gr aph is ke y to[...]

  • Page 189

    EN Troubleshooting tools 187 6 If the ve r tical blac k or white line appears on the cop y of the demonstration page , continue with steps 7 through 12 below . 7 On the control panel, press E NTER / M ENU . 8 Press < once to display Service and press E NTER /M ENU . 9 Use the < and > k e ys to select Scan Correction and press E NTER /M ENU[...]

  • Page 190

    188 Troubleshooting EN Mai n w i ri n g F igure 8 2 . G e ne r a l circuit dia gr a m ( 1 of 2 ) ECU[...]

  • Page 191

    EN Troubleshooting tools 189 F igure 8 3 . G e ne r a l circuit dia gr a m ( 2 of 2 ) Document Scanner Motor Fo rmat t er[...]

  • Page 192

    190 Troubleshooting EN Serv i c e m en u s C ontrol pa ne l se r vice me n u Use the control panel menu, under “service,” to set up remote ser vicing and to recalibrate the document scanner . The ser vice por tion of the control panel menu is shown belo w in a hierarchical diag r am: T a b le 1 3 . C ontrol pa ne l se r vice me n u T e sts in c[...]

  • Page 193

    EN Service menus 191 E xte nde d se r vice me n u Use the e xtended ser vice mode to run various self-tests and to change softs witch settings, such as the country code softswitch setting. The f ollowing page sho ws the la yout of the e xtended ser vice menu settings in a hierarchical diagram.[...]

  • Page 194

    192 Troubleshooting EN T ab l e 14. Ex t en d ed s erv i c e m en u t r ee Pr es s B ACKSPACE #** to a cce ss the e xte nde d se r vice me nu. Us e t h e < an d > keys to se le ct one of the choice s be lo w a nd pre ss E NTER /M ENU . Us e th e < and > ke ys to se le ct one of the choice s be lo w a nd pre ss E NTER /M ENU . S e e the [...]

  • Page 195

    EN Service menus 193 S e lf- te st in e xte nde d se r vice mode If you perf or m a self-test from the e xtended ser vice menu, the printed repor t will also show firmware re vision number and details. No t e Print the inter nal repor ts bef ore perf or ming extended service mode tests. The repor ts contain a record of all settings and can assist y[...]

  • Page 196

    194 Troubleshooting EN O the r te sts in e xte nde d se r vice mode The char t below shows tests that can be perf or med in extended ser vice mode and a brief explanation of each test: T a b le 1 6 . E xte nde d se r vice mode te sts T e st E xpla na tion K eypad test T ests all keypad k eys by pressing in sequence. LCD test T ests the control pane[...]

  • Page 197

    EN Service menus 195 Rep o r t s i n ex t en d ed s erv i c e m o d e The char t below shows reports that can be pr inted from extended ser vice mode and a brief explanation of each repor t: T a b le 1 7 . E xte nde d se r vice mode re por ts R e por t E xpla na tion T .30 protocol trace Prints a report of the G3 protocol transmissions and receptio[...]

  • Page 198

    196 Troubleshooting EN Cl ear m em o ry i n ex t en d ed s erv i c e m o d e CA UTION Clearing memor y clears all parameters, which can render the product illegal or inoperab le. Print the inter nal repor ts before clearing memor y in e xtended ser vice mode. The reports contain a record of all settings and can assist you in restoring the product t[...]

  • Page 199

    EN Softswitches 197 S oftswitche s Any time the RFI shield is remo v ed from the product, or when softs witches are reset to def aults, the countr y code softswitch m u st be reset. Extended ser vice mode allows y ou to change softs witches on the product. A softs witch is a set of one to eight bits (a sequence of eight 1's and 0's), as n[...]

  • Page 200

    198 Troubleshooting EN 8 Use the ke ypad to enter the sequence that corresponds to the countr y in which the product is used, according to the table below: 9 Press Enter/Menu to complete the softs witch change. 10 Press Stop/Clear . 11 Enter Backspace#** to e xit the e x tended ser vice menu. No t e If you do not complete step 11 abo ve, the produc[...]

  • Page 201

    EN Firmware and software downloads 199 F ir m wa re a nd softw a re downloa ds New er versions of the firmware and softw a re f or the HP LaserJet 3100/3150 product can be downloaded to the product from the f ollowing w ebsites: ● http://www .hp.com/suppor t/lj3100/ ● http://www .hp.com/suppor t/lj3150/ After you connect to the site , clic k ?[...]

  • Page 202

    200 Troubleshooting EN H a rdw a re , softw a re , a nd fir mw a re compa tibility The table belo w shows software and firmware compatibility with HP LaserJet 3100 and 3150 product f ormatters and control panels. It is easy to see from the table abo ve that the only wa y to ensure complete compatibility is to hav e either : ● HP LaserJet 3100 pro[...]

  • Page 203

    EN Fax trace report 201 F a x tr a ce re por t Use the control panel ser vice menu to choose T.30 Protocol Trace and then select At the end of each call . Configure another fax machine, pref erably another HP LaserJet 3100 or 3150 product, to the same (or similar) settings. Send a f ax from the product or receive a f ax to the product from the othe[...]

  • Page 204

    202 Troubleshooting EN T a b le 2 0 . F a x pha se se que nce Seq u en c e Cal l i n g s t at i on Cal l ed st at i on P ha se A— C a ll se tup se que nce 1 Ring signal 2 CNG tone beep , 1100Hz 1 second 3 T ransmit CED , 3 seconds, 2100 Hz 4T r a n s m i t N S F 5T r a n s m i t C S I 6T r a n s m i t D I S 7 DIS detected P ha se B— P re - me s[...]

  • Page 205

    EN Fax trace report 203 T a b le 2 1 . Appropr ia te re sponse s C omma nds C omme nts Appropr ia te re sponse s (NSF) (CSI) DIS Identifying capabilities: from a manual receiv er or an auto-answer unit (NSC) (CIG) DTC (TSI) DCS (NSF) (CSI) DIS (CRP) (TSI) (NSS) (PWD) (SEP) (CIG) DTC (PWD) (SUB) (TSI) DCS (NSC) (CIG) DTC Mode setting command: from c[...]

  • Page 206

    204 Troubleshooting EN T ab l e 22. F ax ab b r ev i at i o n s A b b r ev i at i o n Fu n c t i o n Si g n al f o rm at (“ X” = an y #) CED Called station id entification 2100 Hz CFR Confir mation to receive X010 0001 1850 or 1650 Hz f or 3 seconds CIG Calling subscriber identifica tion 1000 0010 CNG Calling tone 1100 Hz f or 500 ms CRP Comman[...]

  • Page 207

    EN Fax trace report 205 MCF Message confirmation X011 0001 1650 or 1850 Hz MSG Message received high speed data MPS Multi-page sign al X111 0010 NSF Non-standard f acilities command 1000 0100 NSF Non-standard facilities 0000 0100 NSS Non-standard setup X100 0100 PID Procedure interr u pt disconnect X011 0110 PIN Procedural interrupt ne gative X011 [...]

  • Page 208

    206 Troubleshooting EN F igure 8 4 . E xa mple of a succe ssfully se nt fa x No t e Phase A, call establishment, does not show up on a trace repor t. Phase C is the phase in which f ax ed pages are transferred.[...]

  • Page 209

    EN Fax trace report 207 F igure 8 5 . E xa mple of a succe ssfully re ce ive d fa x Ex p l an at i o n o f DB M -dBM va lues shown on the f ax trace repor t are hexadecimal n umbers. Conv er t the value to a base-10 number and then divide b y 5 to check signal strength. Using the e xample abov e, where DBM=34: 34 (he x ) = 52 (decimal) and 52/5 = 1[...]

  • Page 210

    208 Troubleshooting EN[...]

  • Page 211

    EN Chapter contents 209 7 P a r ts and diag r ams C ha pte r conte nts How to use the parts lists and diagrams . . . . . . . . . . . . . . . . . . . . 210 Consumables and accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . 211 Common hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214 Alphabetical par [...]

  • Page 212

    210 Parts and diagrams EN Ho w t o use the pa r t s lists a nd dia g r a ms The figures in this chapter illustrate the major subassemb lies in the printer and their component par ts. A tab le (mater ial list) f ollows each e xploded assembly diag ram. Each table lists the ref erence designator , the associated par t number f or the item, and a desc[...]

  • Page 213

    EN Consumables and accessories 211 C onsuma b le s a nd a cce ssor ie s The f ollowing items are a vailab le through a local authorized HP dealer . T o find a dealer near you (or if y our dealer is temporarily out of stock), call the HP Customer Inf or mation Center at (800) 752-0900. T a ble 2 3 . C onsuma ble s a nd a cce ssor ie s I te m P roduc[...]

  • Page 214

    212 Parts and diagrams EN P ower cables 8120-6810 P ower cable—A ustralia, New Zealand 8120-6811 P ower cable—A ustr ia, Belgium, Finland, F rance, Germany , Hungar y , Italy , Netherlands, Norwa y , P oland, Russia, Spain, Sweden, Ukraine 8120-6812 P ower cable—Canada, Me xico , U.S . 8120-8707 P ower cable—China 8120-6814 P ower cable—D[...]

  • Page 215

    EN Consumables and accessories 213 O rde r ing consuma ble s The consumables and accessories listed in T able 23 ma y be ordered from Hewlett-P ackard. The phone numbers are: ● U .S.: (800) 538-8787 ● Canada: (800) 387-3154 (T oronto: (516) 671-8383) ● United Kingdom: 0734-441212 ● Germany: 0130-3322 Contact a local HP P ar ts Coordinator f[...]

  • Page 216

    214 Parts and diagrams EN C ommon ha rdw a re T ab l e 24. Co m m o n f as t en er s E xa mple D e scr iption Screw , machine, truss head Screw , star Screw , self-tapping Screw , hex-head Screw , hex-head, star[...]

  • Page 217

    EN Common hardware 215 F igure 8 6 . M a jor a sse mbly loca tions RG5-3452-000CN T ransfer assemb ly RG5-3484-070CN P aper pickup assembly RG5-3474-020CN Delivery assembly RG5-3475-040CN Separation guide assembly RG5-4771-000CN Document scanner assembly RG5-4768-000CN (LJ 3150) RG5-3485-030CN F eed assembly RG5-4769-000CN (LJ 3150) Control panel a[...]

  • Page 218

    216 Parts and diagrams EN F igure 8 7 . S uppor ts[...]

  • Page 219

    EN Common hardware 217 T a b le 2 5 . S uppor ts Ref er en c e Part n u m b er Des c ri p t i o n 1 RB2-3362-000CN Paper input support 2 RB2-3410-000CN Paper output support 3 RB2-3455-000CN Document feeder suppor t 4 RB2-3470-000CN Document output suppor t 5 C4256-40001 Nameplate—LJ 3150 6 RB2-3393-000CN One-touch pad overla y sheet 7 C3948-00019[...]

  • Page 220

    218 Parts and diagrams EN Fi g u r e 88. Ex t ern al c o v er s an d p an el s[...]

  • Page 221

    EN Common hardware 219 T a b le 2 6 . E xte r na l cove rs a nd pa ne ls Ref er en c e Part n u m b er Des c ri p t i o n 1 C3948-40010 I/O bezel 2 RB2-3341-000CN Right cov er 3 RB2-3360-000CN Left cover 4 RB2-3361-000CN Rear cover 6 RB2-3449-000CN F ront casing 7 RB2-3450-000CN T op cover 8 RB2-3451-000CN Left front cov er 9 RG5-3488-000CN Input b[...]

  • Page 222

    220 Parts and diagrams EN F igure 8 9 . P r inte r door ( 1 of 2 ) RG5-4771-000CN RG5-4220-000CN (310 0) RG5-4241-000CN (310 0) RG5-4769-000CN (315 0) RG5-4770-000CN (31 50) 11 21 22 20 RG5-4221-000 CN (3100) RG5-4768-000 CN (3150)[...]

  • Page 223

    EN Common hardware 221 T a b le 2 7 . P r inte r door ( 1 of 2 ) Ref er en c e Part n u m b er Des c ri p t i o n RG5-4770-000CN Printer door assembly—LJ 3150 RG5-4220-000CN Printer door assembly—LJ 3100 RG5-4768-000CN Upper guide assembl y—LJ 3150 RG5-4221-000CN Upper guide assembl y—LJ 3100 RG5-4771-000CN Document scanner assemb ly RG5-47[...]

  • Page 224

    222 Parts and diagrams EN F igure 9 0 . P r inte r door ( 2 of 2 )[...]

  • Page 225

    EN Common hardware 223 T a b le 2 8 . P r inte r door ( 2 of 2 ) Ref er en c e Part n u m b er Des c ri p t i o n RG5-4770-000CN Printer door assembly—LJ 3150 RG5-4220-000CN Printer door assembly—LJ 3100 1 RB2-3365-000CN Sheet, arching (2) 4 RB2-3401-000CN Duct, 1 5 RB2-3402-000CN Duct, 2 24 XA9-0614-000CN Screw , M3X8 (4)[...]

  • Page 226

    224 Parts and diagrams EN F igure 9 1 . D ocume nt sca nne r a sse mbly[...]

  • Page 227

    EN Common hardware 225 T a b le 2 9 . D ocume nt sca nne r a sse mbly Ref er en c e Part nu m b er Des c ri p t i o n RG5-4771-000CN Document scanner assemb ly 1 RG5-4772-000CN Pic kup roller assemb ly , document scanner 19 RH7-1376-000CN Motor , AC 1.08W 503 XB4-7300-807CN Screw , M3X8[...]

  • Page 228

    226 Parts and diagrams EN F igure 9 2 . I nte r na l compone nts ( 1 of 3 ) RG5-3484-070C N RG5-3474-020CN RG5-3486-040CN 25 22 21 16[...]

  • Page 229

    EN Common hardware 227 T a b le 3 0 . I nte r na l compone nts ( 1 of 3 ) Ref er en c e Part n u m b er Des c ri p t i o n RG5-3484-070CN P aper pickup assemb ly RG5-3486-040CN Pickup roller assemb ly RG5-3474-020CN Deliv er y assembly 1 RB2-3345-000CN Cap 2 RB1-7247-000CN Paper guide 3 RB2-3350-000CN Cable guide, f or matter 4 RF5-2664-000CN Reinf[...]

  • Page 230

    228 Parts and diagrams EN F igure 9 3 . I nte r na l compone nts ( 2 of 3 ) 21[...]

  • Page 231

    EN Common hardware 229 T a b le 3 1 . I nte r na l compone nts ( 2 of 3 ) Ref er en c e Part n u m b er Des c ri p t i o n 1 R Y7-5005-000CN Gear kit #1 2 RB1-7288-020CN Bushing (2) 3 RB1-7105-000CN Pressure release lev er 4 RB2-1632-000CN Gear suppor t plate 5 RB1-7107-000CN Gear holder 6 R Y7-5007-000CN Fuser release kit 7 RH7-1320-000CN Motor , [...]

  • Page 232

    230 Parts and diagrams EN F igure 9 4 . I nte r na l compone nts ( 3 of 3 ) RG5-3475-040CN 21[...]

  • Page 233

    EN Common hardware 231 T a b le 3 2 . I nte r na l compone nts ( 3 of 3 ) Ref er en c e Part n u m b er Des c ri p t i o n RG5-3475-040CN Separation guide assembly 1 RB1-7223-000CN Grounding clip 2 RB1-7246-000CN Bushing (2) 3 RB1-7341-030CN Right car tr idge guide #1 4 RF5-2364-000CN Pressure roller 5 RF5-1517-020CN Pressure plate 6 RF5-2358-000CN[...]

  • Page 234

    232 Parts and diagrams EN F igure 9 5 . E le ctr ica l compone nts a sse mbly[...]

  • Page 235

    EN Common hardware 233 T a b le 3 3 . E le ctr ica l compone nts a sse mbly Ref er en c e Part n u m b er Des c ri p t i o n 1 RB2-3346-000CN Speaker mount 2 RB2-3342-000CN Bottom plate 3 RB2-3347-000CN Spacer , PCB (7) 4 RF5-2663-000CN Foot (4) 5 RG5-2035-000CN Cable , laser 6 RH2-5346-000CN Cab le, f or matter 7 RH6-3845-000CN Speaker 8 RG5-2029-[...]

  • Page 236

    234 Parts and diagrams EN F igure 9 6 . P a pe r pick up a sse mbly RG5-3485-030CN RG5-3486-040CN[...]

  • Page 237

    EN Common hardware 235 T a b le 3 4 . P a pe r pick up a sse mbly Ref er en c e Part n u m b er Des c ri p t i o n RG5-3484-070CN P aper pickup assemb ly RG5-3485-030CN F eed assembly RG5-3486-040CN Pickup roller assemb ly ( No t e: if replacing this par t, also replace the separation pad kit, par t number R Y7-5008-000CN) 1 RB1-7172-000CN Spr ing,[...]

  • Page 238

    236 Parts and diagrams EN Fi g u r e 97. Feed as s em b l y[...]

  • Page 239

    EN Common hardware 237 T ab l e 35. Feed er as s em b l y Ref er en c e Part n u m b er Des c ri p t i o n RG5-3485-030CN F eed assembly 1 RB2-1699-000CN Feed roller[...]

  • Page 240

    238 Parts and diagrams EN Fi g u r e 98. Sep ar at i o n g u i d e as s em b l y[...]

  • Page 241

    EN Common hardware 239 T ab l e 36. Sep ar at i o n g u i d e as s em b l y Ref er en c e Part n u m b er Des c ri p t i o n RG5-3475-040CN Separation guide assembly 2 RG5-3476-000CN F ace-up/face-down le ver 4 RB2-1690-000CN Fuser roller bushing 5 RB1-7293-000CN Lev er , sensor 6 RB1-7294-000CN Spr ing, torsion 7 RF5-2368-000CN Fuser exit roller a[...]

  • Page 242

    240 Parts and diagrams EN Fi g u r e 99. Del i v ery as s em b l y[...]

  • Page 243

    EN Common hardware 241 T ab l e 37. Del i v ery as s em b l y Ref er en c e Part n u m b er Des c ri p t i o n RG5-3474-020CN Deliv er y assembly 1 RB1-7284-020CN Delivery roller #1 (4) 2 RB2-1685-000CN Delivery roller #2 (2) 3 RB1-7286-000CN Delivery spr ing #1 (4) 4 RB1-7287-000CN Delivery spr ing #2 (2) 6 RG5-3479-000CN Spur assembly outsi de (2[...]

  • Page 244

    242 Parts and diagrams EN Alpha be tica l pa r ts list T a b le 3 8 . Alpha be tica l pa r ts list Part n am e Part nu m b er Fi g u r e # Ref er en c e Arm, plate, left RB1-7185-000CN 96 16 Arm, plate, right RB1-7186-000CN 96 17 Bottom plate RB2-3342-000CN 95 2 Bushing RB1-7184-000CN 96 5 Bushing (2) RB1-7246-000CN 94 2 Bushing (2) RB1-7288-020CN [...]

  • Page 245

    EN Alphabetical parts list 243 Clamp , wire WT2-0276-000CN 95 13 Clutch RB1-7197-020CN 96 6 Contact image sensor assembly RG5-4239-000CN 89 11 Control panel assembly—LJ 3100 RG5-4241-000CN 89 Control panel assembly—LJ 3150 RG5-4769-000CN 89 Control panel ov er la y—Danish C3948-00019 87 7 Control panel ov er la y—Dutch C4256-00036 87 7 Cont[...]

  • Page 246

    244 Parts and diagrams EN ECU , 110 V RG5-4690-000CN 95 18 ECU , 220 V RG5-4691-070CN 95 18 Exit roller RF5-2367-000CN 93 17 F ace-up/face-do wn le ve r RG5-3476-000CN 98 2 F eed assembly RG5-3485-030CN 96, 97 F eed roller RB2-1699-000CN 97 1 F errite r ing core WE8-5192-000CN 93 23 Fixing assembly , 110 V RG5-4678-000CN 94 16 Fixing assembly , 220[...]

  • Page 247

    EN Alphabetical parts list 245 Input bin assembly RG5-3488-000CN 88 9 Input sensor assembly R Y7-5009-000CN 96 3 Jammed paper protector RB1-7334-000CN 99 8 Laser/scanner assembly RG5-3497-050CN 93 19 Left car tridge guide R F5-1514-020CN 94 10 Left cov er RB2-3360-000CN 88 3 Left front cov er RB2-3451-000CN 88 8 Left hinge cov er RB2-3468-000CN 89 [...]

  • Page 248

    246 Parts and diagrams EN Pressure roller RF5-2364-000CN 94 4 Pressure roller gear (27T) RS5-0796-000CN 94 11 Pressure roller grease CK-8006-000CN 94 Pressure roller ground guide RF5-1533-000CN 94 14 Printer door assembly—LJ 3100 RG5-4220-000CN 89, 90 Printer door assembly—LJ 3150 RG5-4770-000CN 89, 90 Rear cov er RB2-3361-000CN 88 4 Reinf o rc[...]

  • Page 249

    EN Alphabetical parts list 247 Screw , tapping, tr uss head, M3X8 (7) XB4-7300-807CN 89 501 Screw , tapping, tr uss head, M4X8 (3) XB4-7400-807CN 92 501 Screw , TP , M3X12 XA9-0382-000CN 93 22 Screw , TP , M3X4 (4) XA9-0434-000CN 92 19 Screw , TP , M3X6 (2) XA9-0267-000CN 93 21 Screw , TP , M3X8 XA9-0476-000CN 88 14 Screw , TP , M3X8 (5) XB6-7300-8[...]

  • Page 250

    248 Parts and diagrams EN T ransf er guide RF5-2358-000CN 94 6 T ransf er guide assembly RG5-3452-000CN 94 21 T ransf er roller RF5-1534-000CN 94 7 Upper guide assembly—LJ 3100 RG5-4221-000CN 89 Upper guide assembly—LJ 3150 RG5-4768-000CN 89 T a b le 3 8 . Alpha be tica l pa r ts list Part n am e Part nu m b er Fi g u r e # Ref er en c e[...]

  • Page 251

    EN Numerical parts list 249 N ume r ica l pa r ts list T ab l e 39. Nu m eri c al p ar t s l i s t Part n u m b er Part n am e Fi g u r e # Ref er en c e 0515-2672 Screw , M3X6 (9) 92 25 C3948-00002 RFI shield 92 23 C3948-00010 Control panel o verla y—German 87 7 C3948-00019 Control panel ov er lay—Danish 87 7 C3948-00021 Control panel ov er la[...]

  • Page 252

    250 Parts and diagrams EN RB1-7129-000CN Grounding metal 94 8 RB1-7130-020CN Cable guide 92 6 RB1-7172-000CN Spring, grounding 96 1 RB1-7176-000CN Guide sheet 92 11 RB1-7177-000CN F rame, paper f eed 96 20 RB1-7184-000CN Bushing 96 5 RB1-7185-000CN Arm, plate, left 96 16 RB1-7186-000CN Arm, plate, right 96 17 RB1-7197-020CN Clutch 96 6 RB1-7199-000[...]

  • Page 253

    EN Numerical parts list 251 RB2-3346-000CN Speak er mount 95 1 RB2-3347-000CN Spacer , PCB (7) 95 3 RB2-3350-000CN Cable guide , formatter 92 3 RB2-3351-000CN Cable tube 89 13 RB2-3354-000CN Strap 89 1 RB2-3360-000CN Left cov er 88 3 RB2-3361-000CN Rear cov er 88 4 RB2-3362-000CN P aper input suppor t 87 1 RB2-3364-000CN Metal plate 9 2 5 RB2-3365-[...]

  • Page 254

    252 Parts and diagrams EN RB9-0227-000CN Spacer 93 24 RF5-1514-020CN Left car tridge guide 94 10 RF5-1515-020CN Right car tridge guide #2 94 9 RF5-1517-020CN Pressure plate 94 5 RF5-1533-000CN Pressure roller ground guide 94 14 RF5-1534-000CN T ransfer roller 94 7 RF5-2358-000CN T ransfer guide 94 6 RF5-2364-000CN Pressure roller 94 4 RF5-2367-000C[...]

  • Page 255

    EN Numerical parts list 253 RG5-4220-000CN Pr inter door assembly—LJ 3100 89, 90 RG5-4221-000CN Upper guide assembly—LJ 3100 89 RG5-4233-000CN Cable, contact image sensor (J1004 to J903) 89 21 RG5-4237-000CN Cable, grounding, document scanner motor 92 20 RG5-4238-000CN Cable, CIS grounding 89 22 RG5-4239-000CN Contact image sensor assembly 89 1[...]

  • Page 256

    254 Parts and diagrams EN VS1-5057-002CN Fuser connector (2P) 94 15 WE8-5192-000CN Ferrite r ing core 93 23 WT2-0276-000CN Clamp, wi re 95 13 WT2-0367-000CN Clamp, cab le 95 14 WT2-5178-000CN Cable guide, control panel 92 14 WT2-5178-000CN Clamp, cab le 95 15 WT2-5300-000CN Cable guide, fr ame 92 15 XA9-0267-000CN Screw 92 21 XA9-0267-000CN Screw ,[...]

  • Page 257

    EN Document scanner separation pad replacement 255 A Additional user notes D ocume nt sca nne r se pa r a tion pa d r ep l ac em en t The document scanner separation pad is a user-replacab le par t that is ordered as par t of a kit for either the HP LaserJet 3100 product and HP LaserJet 3150 product. The “separation pad kit f or document scanner [...]

  • Page 258

    256 A Additional user notes EN H o w to re pla ce the docume nt sca nne r se pa r a tion pa d 1 Lift open the document release door . 2 Roatate the strap on the left side of the printer door to unhook the strap . 3 Grasp the separation pad and m ylar sheet together (callout 1, below) and lift them str aight aw ay from the document release door . Th[...]

  • Page 259

    EN In d ex 257 Inde x A abbreviations, fax 204 AC power distribution 70 accessories and consumables availability 33 life expectancies 56 list 211 ordering 213 part numbers 56 replacement sched ule 56 acoustical emissions 17 adjusting registration 174 amperage 17 appropriate respo nses, fax 203 assemblies cable guide 140 contact image sensor 102 del[...]

  • Page 260

    258 I nde x EN C cable guide assembly 140 cables parallel 22, 211 phone 22 power 22 Canadian requirements 28, 30 capacity circuit 17 document feed er tray 37 media input bin 37 output 37 paper output bin 37 cartridge sensor (SW101) 80 cartridges, toner. See toner cartridges CD-ROM damaged 170 unable to read 170 central processing unit (CPU) 72 char[...]

  • Page 261

    EN Index 259 covers back 88 illustrations 218, 220 left front 92 left side 91 part numbers and descriptions 219 RFI shield 94 right side 90 top 93 CPU (central processing unit) 72 crooked pages 166 curled pages 165 paper 181 Customer Information Center 211 customer support ordering parts 210 Support Materials Europe (SME) 210 Support Materials Orga[...]

  • Page 262

    260 I nde x EN draft mode 73 DRAM (dynamic random-access memory) 73 driver circuits 81 roller motion 182 dropouts in characters 162 drum rotation functional check 178 drum, photosensitive charging 75 cleaning process 76 troubleshooting 15 7 duty cycle printer 15 scanner 15 dynamic random-access memory (DRAM) 73 E ECP interface 73 ECU (engine contro[...]

  • Page 263

    EN Index 261 feed assembly drive rollers 77 feed functions 67 feeder support, document 1 9 feeder tray, document 19 capacity 37 input media requ ire ments 37 media input require me nts 37 feeding problems 167, 168 feet assembly 146 fine resolution 16 Finland laser statement 24 firmware download 199 firmware version 195 fixing printer error 48 proce[...]

  • Page 264

    262 I nde x EN kick plate assembly 133 motion 77, 182 spring 133 L label, product 18, 22 language setting 53, 54 laser safety statement 23, 24 laser/scanner assembly for printer 123 last rotation period 83 latches, printer door r elease 20 LCD characters test 194 LCD test 194 LED (light-emitting diode) array 81 levers face-up/face-down 78, 12 0 pap[...]

  • Page 265

    EN Index 263 O OCR (optical character recognition) troubleshooting 16 9 operating environmen t 36 optical system 81 ordering accessories and consumables 213 parts 210 output bin 21 bin ca pacity 37 document suppor t 7 8 front paper 20 slot, document 19 support 19, 20 tray capacity 37 overcurrent 70 overview of processes 66 overvoltage 70 ozone prod[...]

  • Page 266

    264 I nde x EN pickup rollers document scanner 1 06 estimated life 56 illustration 78 pickup/feed functions 67 plates fuser pressure 114 kick 77, 133, 182 metal side assembly 110 pliers required fo r servicing 87 polling error 48 ports EPP 170 not available 170 unidirectional 170 power AC distribution 70 cable connector 22 consumption 17 DC distrib[...]

  • Page 267

    EN Index 265 repetitive image defect ruler 185 marks on page 161 reports configuration 52, 17 5 extended service mode 195 fax log 53, 54 fax trace 201 internal 175 log debug 195 menu settings 52 phonebook 53, 54 printer fonts 195 self-test 53, 54 SRAM dump 195 T.30 protocol trace 195, 201 task stacks 195 translations 195 transmission 53, 54 require[...]

  • Page 268

    266 I nde x EN edge of document 80 image 57 location and function 80 paper exit 80 paper exit (PS2 01) 77, 79 paper out (PS202) 77, 79, 80 paper registrati on (PS203 ) 77, 79, 80 toner cartridge 80 separating proc ess 76 separation guide assembly 23 8 separation pad assembly 135 separation pads description 77 estimated life 56 scanner 56 serial num[...]

  • Page 269

    EN Index 267 switches engine test (SW201) 69, 80 location and function 80 power shutoff 69 system error 51 T T.30 protocol trace report 195 using 201 task stacks report 195 telephone consumer protection act 27 temperature requireme nts 36 test engine switch (SW201) 69, 80 keypad 44 page for engi ne 174 tests all LCD characters 194 configuration 193[...]

  • Page 270

    268 I nde x EN V ventilation req uirements 36 video controller 81 void areas on page 161 voltage distribution 70 high 71 over 70 power supply check 180 protection 70 volume default setting 53, 54 key on control panel 39 W wait period 83 warranty 32 wattage 17 weight media requireme nts 37 of unit 16 toner cartridge when fu ll and empty 157 white ar[...]

  • Page 271

    [...]

  • Page 272

    C4256-90954[...]