Dell 2350dn manuel d'utilisation

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Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Dell 2350dn ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Dell 2350dn et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Dell en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Dell 2350dn, comme c’est le cas pour la version papier.

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Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Dell 2350dn, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation Dell 2350dn. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    Dell 2350d/dn, 3330dn Service Manual 4 Jan 2010[...]

  • Page 2

    Information in this docu ment is subject t o change without not ice. 2010 Dell Inc. All rights reserv ed. Reproduction in a ny manner whatsoe ver without t he written per mission of Dell Inc.i s strictl y forbidden . Trademarks used in this text: Dell and the DELL logo ar e trademarks o f Dell Inc. Other trade marks and trade names may be used in t[...]

  • Page 3

    T able of contents Gener al info rmatio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Mainte nance appr oach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Overvi ew of th[...]

  • Page 4

    Media occ asionall y mispi cks or pi cks multipl e sheets at once . . . . . . . . . . . . . . . . . . . . . . . . . 2-27 Me dia s kews . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27 Me dia “ tr ees ,” w r ink le s, s ta ck s poo rly , or c u rl s . . . . . . .[...]

  • Page 5

    Ou tpu t bin t es ts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12 Fee d Tes ts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 12 Se nso r Te st . . . . . . . . . . . . . . . . . [...]

  • Page 6

    Printh ead rem ova l . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 -5 3 Rear do or and rear co ver remo va l . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4- 54 Rear ex it gu ide a ss embl y with se ns or and re v er[...]

  • Page 7

    No tic es and sa f ety i nforma tion vi i Noti ces and safety in f o rma t ion The fo ll ow i ng l ase r noti ce l abe ls may be affix ed t o this pr int er . Laser notice The p rinte r is ce r tifi ed i n t he U. S. to confor m t o t he r eq uir emen ts of DHHS 21 CFR Sub c hap t er J f o r Cl ass I (1) l as er pro duc ts, and else whe re is cer t[...]

  • Page 8

    v ii i Se rvic e M anu al A visos sobre el láser Se ce rt ifica qu e, en l os EE .UU. , es ta i mpr es ora cum ple l os re qu isito s para l os pr oduc t os l áse r de C lase I (1) establecid os en el s ub c ap ítulo J de l a nor ma CF R 21 del DHH S (D epa r tam en to de S an i dad y Se r vicio s) y , en l os de más país es , r eú ne t od as[...]

  • Page 9

    No ti ces and sa f ety infor mati on ix Laserilm oitus Tämä tul os tin on se r tif ioitu Yh d ys valloi ss a DHHS 21 CFR Su bc hap ter J -st anda rdin m uka iseksi l uo k an I (1) - l as ert uott eek si ja m uua lla IEC 6 0825 -1 -st and ardin m uk aisek si lu ok an I lase r t uo tt ee ks i. Lu okan I laser t uo t teita ei pi de tä ha i tal li s[...]

  • Page 10

    x Ser v ice M an ual A ví s sobre el Là se r Se g ons ha es t a t cer t ificat als Es tats Un its , aqu e s ta impre sso ra comp leix e ls requisits de DHHS 2 1 CFR , apa r tat J , pe ls pr od uctes là se r de cl as se I (1) , i sego ns ha es ta t ce r tifica t en altr es ll ocs, és un pr odu cte làs er de cla sse I q ue co mpleix els r equ is[...]

  • Page 11

    Noti ces and safet y info r mation xi[...]

  • Page 12

    xii Ser vice M anual[...]

  • Page 13

    Lith ium war ning Safet y i nfor mati on • The saf ety of thi s product is based on tes t ing and appr oval s of the original des i gn and speci fic comp onents . The manuf act urer is not responsi ble f or saf ety in the e vent of use of unaut horize d repl acement par ts . • The m aintenanc e inf or mation f or t his produ ct has been prepare[...]

  • Page 14

    Siche rhei tshin we ise • Die Sic herhei t dieses Produkts bas ier t auf T est s und Zulass ungen des ursprüngl ichen Modells und besti mmter Bauteile . Bei V er w endung nich t genehmigter Ersatzt eile wird vom Hers teller kei ne V erantw or tung oder Haft ung für die Sicher heit übernommen. • Die W ar tungsinf ormatione n für dies es Prod[...]

  • Page 15

    Inf o rmaci ó de Se guret at • La se guretat d'aques t product e es basa en l'a valuaci ó i aprov ació del dis seny origina l i els compo nents especí fics. El f abricant no es f a responsab le de les qüest ions de segur etat si s'uti litz en peces de recan vi no autori tzades . • La inf ormació pel mant eniment d’aque st[...]

  • Page 16

    Preface This man ual contain s maint enance proc edures f or service personne l . It is di vided into the f ollowi ng chapters: 1. Ge ner a l info rma t ion contai ns a general description of t he pr inter and the maint enance approach used to repai r it. Special tools and t est equipment, as well as gener al env ironmental and saf ety instruct ion[...]

  • Page 17

    Genera l info r mation 1-1 1. General inf ormatio n minut e on letter-si ze media (29 ppm on A4, 25ppm on le gal). Mai nte nanc e appr oa ch The diag nostic inf orm ati on in this ma nual le ads to the cor rect fiel d r epla ceable uni t (FR U) or part . Use the error code charts , symptom i nde x, and ser vic e chec ks to determine the sym ptom an[...]

  • Page 18

    1-2 Se r vi c e M anu a l Ove rvi ew of the ope rat or pane l The c ontrol panel c onsist s of these ite m s: • A 4-li ne, l i quid crystal dis pl a y (AP A) that can show bot h graph ics and tex t • Eight buttons: Back , Menus , Stop , Sele ct , and Nav i gati on (up arr ow , down arro w , left arr ow , and right arr ow ) • K eypad • Indi [...]

  • Page 19

    Gene ral inform ation 1-3 Specifica tions Memory Print quality settings Item De ll 235 0dn De ll 333 0dn Stand ard memo ry B M 4 6 Maximum mem ory B M 6 7 5 Optio nal mem ory 128MB 256MB 512MB Optio nal f lash me mory 64MB 256MB Opti onal font ca rds (D BCS ) Opti on slots 1 1 s t o l s y r o m e M ¹ 2 ¹ 2 d r a c n o i t p o / y r o m e m h s a [...]

  • Page 20

    1-4 Ser vic e Man ua l Conn ect iv i ty and c ompatib ili ty Item Da ta str ea m emulati on s Ho st bas ed pri nting PCL 5e and PCL 6 P ost Scr ipt 3 PPDS migratio n t oo l PDF v1 .6 XPS ¹ HTML (inclu ding DBCS ) Direct im ag e x u n i L / h s o t n i c a M / s w o d n i W x u n i L / h s o t n i c a M / s w o d n i W y t i l i b i t a p m o C Sta[...]

  • Page 21

    G ene ral inform ation 1-5 Media tra ys and supply capa c ity Item A vai lable i npu t trays Int eg rat ed 250 - sh e e t t r a y 50-sh ee t MP f ee de r 1- sh eet m an ual f eed slot x x Op tional i npu t sou r ce s 250-s hee t d raw e r 550-s hee t d raw e r M ax imum in pu t she et capa city 850 (e xc l ud i ng envel op e s) 85 0 (e xc l ud i n [...]

  • Page 22

    1-6 Se r vi c e M anu a l T ype s of pr int media No te: Ensure tr ays are properly l oaded. Nev er mix media type s withi n a tra y . Source Sizes T ypes W ei ght Input capac i ty* (s heets) Input t ra y 1 (250- sheet tra y) A4, A5 , A6,JIS¹- B5, lett er , legal , ex ecuti ve, ofi ci o (Mexic o)² , folio² , stat ement Plai n paper , recy cled, [...]

  • Page 23

    Genera l info r mation 1-7 Ti ps on p r eve nt in g jam s P aper path A P aper p ath A – B 125.3 m m B Man ual f eed sensor B – C 9.0 mm C U pper end f eed roll s C – D 59.8 mm D I nput senso r D – E 44.9 mm E T ransf er r oll E – F 112.7 m m F Fuser F – G 21.4 mm G Fuser ex i t rol ls G – H 114.8 mm H F user ex i t senso r H – I 7.[...]

  • Page 24

    1-8 Se r vi c e M anu a l Most paper jams can be av oided by corr ectly loading pap er and speci alty media in t he printer . The f ol lowi ng hi nts can help p r ev ent paper j ams: • Use on ly the recommended print medi a. • Do not ov erload the print medi a sourc es. Mak e sure the stac k heig ht does not e xceed the maximum height indi cate[...]

  • Page 25

    Genera l info r mation 1-9 Acronym s A CM Aut ocompensat or M echani sm (or paper f eed) A DC Analog- to-digit al Converter A SIC Appl ication Speci fic Integr ated Circuit CBM Complet e Bill Of Mat erial DEV De ve lopment Roll (of print cartridge/pho t oconduc tor syste m ) DIMM Dual In-Li ne M emory Module E NA External Netw ork Ad apter FRU Fiel[...]

  • Page 26

    1-10 Service Manu al[...]

  • Page 27

    Diagnost ics info r matio n 2-1 2. Dia gnostic s inf ormat ion Sta r t CA UTION: Unplu g pow er from the printer bef ore conne ct ing or disconnec ting any cab le , assem bly , or electroni c car d. This is a precau tion f or personal saf ety an d to pre v ent da m age t o the print er . Use the servi ce error code , user sta t us mess age, user er[...]

  • Page 28

    2-2 Se r vi c e M anu a l Ove rvie w of th e oper ator p anel and me nus The op erat or pane l on your pri nter is a 4 -line, bac k-lit , g r a yscale displa y that can show both gr aphics and t ext . The Bac k , Me nu , a nd St op b utton s are locat ed to the le ft of the disp la y , the nav i gati on button s are locat ed belo w the displ ay , a[...]

  • Page 29

    Diagnost ics info r matio n 2-3 K eypa d Use the ke ypad to enter n umbers or symbol s on the dis pla y . Indica tor light The indic at or li ght ind i cate s printer status . • If the ligh t is off , then the printer powe r is off . • If the ligh t i s bl inking gr een, then the printe r is warming up , process ing data, or printing. • If th[...]

  • Page 30

    2-4 Se r vi c e M anu a l Diag ram o f t he p rint e r menu s The diag ram sho ws t he men u inde x on the operat or panel and the menus and item s avai lable unde r each menu. Not all menus or sel ections will be av ailab le in al l sit uations. These are acce ssed through the driver . P aper Menu P aper So urce P aper Si ze P aper T ype Custom T [...]

  • Page 31

    Diagnost ics info r matio n 2-5 Me ssag es an d er r o r co de s Use r atten dance message s The print er contr ol panel dis pl a ys messa ges describ i ng the cur rent state of the pri nter and indicat es possib le print er prob lems that must be reso l ve d. This topic provi des a l ist of all print er messages , ex plains what th ey mean , and t[...]

  • Page 32

    2-6 Se r vi c e M anu a l Load < sr c> wi th <Cu st om Ty pe Name > • Load the input sou r ce with the correc t type and si ze med i a. • Cance l the c urrent j ob. Load < sr c> wi th <Cu st om St ri ng > Load < sr c> <s iz e> Load < sr c> <t yp e> < si ze > Main te na nce Replace t he m ain[...]

  • Page 33

    Diagnost ics info r matio n 2-7 Prog S ys tem C od e DO N OT P OWE R OF F The printe r is progr amming new sys tem code. W ait f or the mess age to clear and the printer to reset . Wa rn i n g: Do not tu r n the printer off while thi s mess age is disp la yed. Read y Send a job to print. Remo ve P ape r St anda rd B in The standar d output bin is f[...]

  • Page 34

    2-8 Se r vi c e M anu a l Cartri dge err or messa ges Error De scription Action 30.XX Cartr i dge err ors 30.01 No buc k et tra nsition out of the top b uck et. If th e car tridge has not been ref illed, the n it usual l y is a mechani cal probl em with the cart ridge . During de vel opment, it could also ha ve the wrong chi p i nsta lled. Replace [...]

  • Page 35

    Diagnost ics info r matio n 2-9 P aper jam er ror c o des (2 00-seri es) No te: The Event log (See “Event log” on page 3- 16 ) wil l lis t any of t hese error s that ha ve occ urred. Repeati ng jam s or jam mess ages ca n be c aused b y an y of the fo llowing : • F ault y/cont aminat ed pic k sole noids or worn cams of the soleno ids. • F a[...]

  • Page 36

    2-10 Service Manu al 200.0 9 T ransf er servo ne ver sta r t ed Ins pect the L VPS/HVPS. See “Cont rol l er b oard servi ce chec k” o n page 2 -23 . 200.1 2 Media detected at man ual fe eder se nsor wh en not expe cted. P ossib le c auses i nclud e user inser t o f media when motor is r unn ing or pre-st aged media in the tra y . Caref ully rem[...]

  • Page 37

    Diagno stics i nf orm ation 2-1 1 200.2 4 The measur ed gap at the input sensor is to o sm al l to meet the vid eo delive r y r equi rements. (Ther e is not enough t ime sinc e prior i mage f inish ed to st ar t new image) V erify that th e media is appr ov ed. Inspect t he wear strips i n the tr ay , and repl ace if the y are worn. 200.2 6 The tra[...]

  • Page 38

    2-12 Service Manu al 201.0 0 P aper jam betwee n inpu t and ex i t sensor Remo ve the ton er car tridge/ PC kit and chec k f or obst ructions betw een the input sensor and the fuser . if the m edia continues to stop a t the en tranc e or in the f user , then replac e the fuser . See “Fuser rem ov al” on page 4- 21 . 201.0 1 T ransport mot or i [...]

  • Page 39

    Diagno stics i nf orm ation 2-1 3 202.3 2 Long medi a or shingl ed multi f eed stopped bef ore sending t o duple x. Chec k the paper set ting an d correct if ne eded. Whil e f eedin g alon g the media, and im mediatel y afte r it ente rs the output bin, open the reat door and obscu re the tr ailing edg e and the sensor flag. If th ere is sl ippage [...]

  • Page 40

    2-14 Service Manu al 242.1 0 Second pic k attempt fail ed from T ray 2 Re mov e T ra y 2 and inspect for obst r ucti on i n the paper path. Check th e pick tires f or wear or pap er dust . Replace if nec essary . Check the wea r strips and replac e if necessary . 242.1 2 Second pick f rom m anua l feeder , t ra y 1, or f eeder fai led when media wa[...]

  • Page 41

    Diagno stics i nf orm ation 2-1 5 Ser vice err o r codes Service error codes are gener ally non- r ecov er able ex cept in an inte r mitt ent condi tion when the printer can be put in t o POR to tempor ari ly r ecov er from the err or condit ion. Err or Descript ion Actio n Engine sof t war e service err ors 902.x x Engi ne softw are er ror Repl ac[...]

  • Page 42

    2-16 Service Manu al 922.0 5 Did not roll ov er to a st eady stat e control in time after the hot r ol l la m p detecti on. Replace the fuser . See “Fuser servi ce check” on page 2-26 . 922.0 6 Ho t roll did not rea ch the operati ng temper ature in time (ne w enhanced cont rol). 922.0 7 Med i a r eached f user ni p, an d fuse r is un der tempe[...]

  • Page 43

    Diagno stics i nf orm ation 2-1 7 931.0 1 No first hsync Replace the printhe ad. See “Printhea d servic e chec k” on page 2-38 . 932.0 0 L ost hsyncs 932.0 1 L ost hsyncs 933.0 1 Print head boost signal f ailure 934.0 0 Mi r ror motor l ost loc k. 934.0 1 Mi r ror motor l ost loc k. 935. 00 No in it ial mir ro r mo tor lo ck 935.0 1 T imed out [...]

  • Page 44

    2-18 Service Manu al 937.0 0 Main tr ansport m o tor lost lo ck Replace the main mot or gear driv e. See “Main motor s ervice check ” on pa ge 2-27 937.0 1 Mai n tra nspor t mo tor lost lo ck, detec ted by engi ne cont rol 937.0 2 Ov erspeed det ected during posit ion control 937.0 3 Ov erspeed det ected during spee d control P ower suppl y ser[...]

  • Page 45

    Diagno stics i nf orm ation 2-1 9 959.0 3 Sign ature V er ificat ion Code fai led to authenti cate a code par t iti on . Update fi rm w are and cal l the ne xt lev el of support, or repl ace t he cont roller board. See “Contr oller boar d service chec k” on page 2- 23 . 959.0 4 J ump to un verifi ed address 959.0 5 Un know n boot f ailure Updat[...]

  • Page 46

    2-20 Service Manu al 984.x x In val id comm and paramet er receiv ed by the speci died dev ic e Call the ne xt le vel of suppo r t. 990.x x An eq uipment chec k condi tion ha s occur r ed i n th e speci fied de vice , but the de vice is unab le to ident ify t he e xact compone nt fai l ure . 991.x x T he specif i ed de vice has detect ed an equipme[...]

  • Page 47

    Diagno stics i nf orm ation 2-2 1 Sym p to m tabl es POST sym ptom tabl e No te: I nv est i gate any displ ay ed code s bef ore procee ding with t he se sympto m s. For e xampl e, a missi ng toner car tridge wi ll pr ev ent P OST fr om c omple ting. Symptom Ac tion The ma i n mo tor , cool ing f an, and fu ser do no t come on. See “ Cover i n ter[...]

  • Page 48

    2-22 Service Manu al Pri nter s ymp tom t ab le Symptom Acti on F an noisy or f an not working. See “Cooli ng fan se rvice c heck” on pa ge 2-24 . Fuser parts melted. See “L VPS/HVPS servic e check” on pa g e 2- 26 . T oner not fused to the me dia. See “Fuser servic e chec k” on page 2- 26 or “Solvi ng pr int qu ality pr oblems” on [...]

  • Page 49

    Diagno stics i nf orm ation 2-2 3 Se rvic e ch ec ks Service checks wh ich in volv e measu ri ng vo ltages on the L VPS/HVPS (low v oltage power supply/ high voltag e pow er supply board) sho uld be perfo r med with the print er posi tioned o n its ba ck s i de. Note: W hen mak ing v oltage r eadi ngs, al wa ys use fr ame ground unless another grou[...]

  • Page 50

    2-24 Service Manu al Coo l i ng fa n se r v ice ch e ck Co ver int er loc k sw itch s er vice ch eck No te: Mak e sur e a print car tridge as semb l y is in stalled and the co ver closes al l the wa y , engaging th e cov er open s witch lev er . L VPS/HVPS V erify m ain p ower to controll er boar d Wi th t h e p r in ter o ff, unplug th e LPS/HVPS [...]

  • Page 51

    Diagno stics i nf orm ation 2-2 5 Dea d mac hine service c heck CA UTION: Chec k the A C l i ne vo ltage. The v oltage should be within the f ollo wi ng li mits: • 100 V ac ( volts alternating current) – 127 V ac fo r the 110 V printer • 200 V ac – 240 V ac f or the 220 V printer FR U Action L VPS/HVPS Unplug th e printer . Remov e the L VP[...]

  • Page 52

    2-26 Service Manu al Fuse r se rvice ch eck When t oner is par tia l ly fu sed to the medi a, it is usual ly cause d by l ow fuser temperat ure. The li ne voltag e to the printer must be withi n the f ollowing l imits: • 100 V ac-127 V ac f or the 110 V model printer • 200 V ac-240 V ac f or the 220 V model printer This printe r uses a belt fus[...]

  • Page 53

    Di agn ostics inf or m ation 2 -27 Ma in m o to r se r vice ch eck FRU Acti on Main motor gear drive Main motor c ab l e L VPS / HVP S Con troller board Warning: Do not repl ace th e operat or pan el and co ntroller boa rd at t he sa me time. Ea ch c ard co ntai ns t he pri nter se tt i ngs . W hen eit he r of th ese cards is new , it ob tai ns the[...]

  • Page 54

    2-28 Service Manu al Oper ator pane l ser vice c hec k Inspe ct the oper ator panel cable f or dam age. Mak e sure t he cabl e is plug ged in secur ely . Run POST , and chec k each li ght for proper oper ati on. See “P ower–On Sel f T est (POST) sequence ” on page 2-1 . P aper f eed service c hec ks P aper jam err or indic ation during P O ST[...]

  • Page 55

    Diagno stics i nf orm ation 2-2 9 Med ia neve r picks Medi a occa sio nal ly mi spicks o r picks mu lti ple sh ee ts at once Me dia sk ews FR U A ction P aper f eed (pic k tires) t ra y 1 P aper f eed (pic k tires) t ra y 2 Media driv e ASM Media fee d clutch ASM Manu al f eed clutch ASM P/U and manual feed sole noid ACM dr i ve s ha f t Open t he [...]

  • Page 56

    2-30 Service Manu al Med ia “tr e es, ” w ri nkles , st acks poorly , or curls P arall el or US B port servi ce chec k 1. P erf or m a print test to make sur e the printer prints cor r ectl y . V erif y that the i ndicat or li ght is on, then print the menu se ttings b y sel ecting Pr int Menu under Utilit i es. 2. Be sur e th e pr int er para [...]

  • Page 57

    Diagno stics i nf orm ation 2-3 1 Pri nt quality service chec ks No te: Ensure the co ver closes t ightly . A gap i n the ope ning ma y a llo w li ght t o e xpose t he photoc onductor , resul ting i n a ‘dir ty’ pri nt. Ext r eme env ironmental conditi ons, temper atur es, and humidity will aff ect t he print quali ty . Using pri nt quality t e[...]

  • Page 58

    2-32 Service Manu al Black p age No te: Incorr ect laser e xposur e or incorre ct chargi ng of the phot oconductor causes an all bl ack page. Alwa ys ve rify the same resul ts fr om a diff erent print cartridge assemb ly and de velo per befor e proceeding. Heavy backg r ound P oor de v el opm ent or poorly c harged toner p ar ticles c ause e xcessi[...]

  • Page 59

    Diagno stics i nf orm ation 2-3 3 P ar tial b lank image/whit e spots ( no repea t ing patt ern) V ari atio n in i mag e de ns ity h ori zont al ly across pag e P oor fusi ng of image FR U Action T oner cart ridge ( not a FR U) Remo ve the toner car tridge assem bl y , and gently shak e the assem bl y to ev enly distri but e the t oner . Check to m[...]

  • Page 60

    2-34 Service Manu al Light print Wh ite or black line s o r b ands T o ner o n b ack of p age FR U Action T oner cart ridge ( not a FR U) Mak e sure the t oner ca r tridge and ph otoconduc tor kit are inst alled correct ly and that th e toner cart ridge is not l ow on toner . If t he pr obl em c ontin ues, t hen inst al l a ne w toner c ar tr idge [...]

  • Page 61

    Diagno stics i nf orm ation 2-3 5 Solving pri nt qualit y pr oblems No te: Ref er to the print def ects guide at the end of the manu al for r epeati ng def ects. Print quality pr oblems Prob lem Cause / acti on Light or b lurred c har ac t er s. Light print See “Li ght print ” on page 2-34 . The toner cart ridge ma y be getting low on toner: ?[...]

  • Page 62

    2-36 Service Manu al T oner smea rs or rub s off th e p age. • T oner is not being f used to the pap er . Re place t he fuser . • C hange the medi a te xture set ting i n the dri ver . If speci al media is being used , such as card st ock or label s, then be sure to select the corre ct media type. • T ry a di ff ere nt kind of paper . Pape r [...]

  • Page 63

    Diagno stics i nf orm ation 2-3 7 The print er is on and ind ic ate s r e ady , bu t nothi ng pr ints . • M ake sure the par all el or USB cabl e is n ot damaged and is firmly plugged in to the connect or on the back of the printer . • M ake sure the t oner cartridge assemb ly is inst al led pr oper ly . • P rint the menu page f ound und er U[...]

  • Page 64

    2-38 Service Manu al Pri n thead ser vi ce che ck T r ansf er ro ll service ch eck Unex pected ch aracters print , or chara cters are missi ng. • Ensure cor rect printer dri ver is being used . • Select he x trac e mode to determine what the prob l em is . • Restor e f actory defaul ts. • Make sur e the par all el cab l e or USB cabl e i s [...]

  • Page 65

    Di agn ostics inf or m ation 2 -39 T r ay 2 ser vice chec k FRU Acti on T r a y 2 T ur n t he pr int er off. Sepa rate the prin ter fr om T ray 2. T ur n t he pr inte r on a nd che ck t he v o lta g es on conn ector J28 on t he c on tro ll e r bo ard. See the wiri ng di ag ram a t t he end of t he se rv ice m an ua l, or “Dell 2350d/dn, 3330dn c [...]

  • Page 66

    2-40 Service Manu al[...]

  • Page 67

    Diagnost ic aids 3-1 3. Dia gnostic aids This ch apter exp lains the tes ts and proce dures to ident ify printe r fa ilures and v erify repair s hav e correc t ed the prob lem. Ac cess ing se rvice men u s There ar e diff erent te st men us that can be acc essed during POR to identi f y prob lems with the print er. T o run the pr int er diagnosti c[...]

  • Page 68

    3-2 Se r vi c e M anu a l Conf igurati on m enu (C ONFIG MENU) Ente ri n g Co nf ig ur at ion Me nu 1. T urn off t he printe r . 2. Press and ho l d and . 3. T urn on the printer . 4. Releas e the b utton s when the cloc k di splay s. A vai la bl e me nus The men us displa y on the operat or panel i n the order shown : No te: Menus may va r y depen[...]

  • Page 69

    Diagnost ic aids 3-3 Ma int ena nce Coun t V alu e (Main t Cnt V alue ) The M aintenanc e Count V a l ue displ ay s the curren t val ue of th e Maintenanc e Kit cou nter which p r o vides a rough gauge of t he pri nter ’s usage . A sim p le x print jo b increas es the counter b y one, and a duple x print job incr eases the counter b y t wo . Pr e[...]

  • Page 70

    3-4 Se r vi c e M anu a l Repor ts The Rep or ts men u contai ns tw o sel ections: Menu Se t tin gs P age an d Ev ent Log. Menu S ettings P age T o pri nt th e Menu Setti ngs page, pres s . Press to return to th e Configur ation menu. Event Log The e vent log prov ides a history of printer er r ors . The eve nt log can only be prin ted in the Confi[...]

  • Page 71

    Diagnost ic aids 3-5 Act ion Fo r Pr om pts This se tting determines whi ch i nput sou rce receiv es paper -rel ated or en velope- related cha nge pr o mpts when the y occur . Press to enter Acti on For Pr ompts from th e Configura t ion Menu . The f ollowi ng displ ay s: Press to select a pro mpt. Su bm ittin g Se le ct io n dis pla ys. The sc ree[...]

  • Page 72

    3-6 Se r vi c e M anu a l Diag no stics m enu Ent ering D iagno stics m enu 1. T urn off t he printe r . 2. Press and ho l d and . 3. T urn on the printer . 4. Releas e the b utton s when the cloc k di splay s. A va ilable t ests The test s displa y on the operat or panel in the order shown: No te: Menus may va r y dependi ng on t he f eatures and [...]

  • Page 73

    Diagnost ic aids 3-7 Registration The Regis trati on menu set tings adjust t he black plane ’ s margins. T o set print re gistrat ion, selec t REGISTRA TION from t he Diagnost i cs m enu. The f ollowi ng will displ ay: Press or to mo ve t o the desir ed setting, and the n pres s . Mar gins T o change the v alue of any mar gi n se tting, pr ess or[...]

  • Page 74

    3-8 Se r vi c e M anu a l Quick T est pa ge Print a Quic k T est page to verify t hat the REGISTRA TION margin v alues are set ap propriatel y . The Quic k T est page consi sts of the f oll owing: • Ali gnment diamon ds • Horiz ontal li nes used for sk ew adj ustment • Gene ral dev i ce inf ormation ( current page count, instal led memory , e[...]

  • Page 75

    Diagnost ic aids 3-9 Har dware T est s This se tting contain s the f ollow ing tes t s: • P anel T est • Butt on T est • DRAM T est • CACHE T est Press or t o scroll throug h the Hard ware T ests men u, and then pr ess to sel ect the desir ed test . Pan e l T e s t Onc e the Panel Test set t ing is selecte d, the printer au tomati cally per[...]

  • Page 76

    3-10 Service Manu al Du plex T ests The f ollowi ng t est s are used to determine if the duple x is working correct ly: • Qui ck T est • T op Margin • Le ft Ma rg in • Sensor T est • Duple x F eed 1 Quick T es t The Quic k T est conta ins the f ol lo wing inf ormation on a duple x ed page: • Print regi stration setting s • Ali gnment [...]

  • Page 77

    Diagnos tic aids 3-1 1 Duple x Feed 1 1. Selec t Dupl ex Feed 1 fr o m t h e DUPLEX TESTS menu. The fo llowin g will app ear on the dis pl a y: 2. A bla nk page will fee d thr ough the printer . The f ollowi ng wi ll appear on the di splay: 3. Remo ve th e blank page from the printer , an d press to r etur n t o the DUPLEX TESTS menu. In p ut T r a[...]

  • Page 78

    3-12 Service Manu al Ou tput bi n tests The Out put bin t ests set ting is used t o test the pr int er’ s output bins and its senso rs. Fee d Tests This t est veri fies that the medi a from th e pr inter ’ s defa ult input source f eeds t o the speci fic output bi n. Press to sel ect Si ng le , o r pr e ss and to se lect Con ti nuo us . Th e Si[...]

  • Page 79

    Diagnos tic aids 3-1 3 Prin ter Setup Printer Setup displ ays the f ollo wing selecti ons: • De faults ( U . S.* , N o n-U.S.) • Printed P age Count • P erm P age Count • Serial Nu mber • Engine Setting (1 thr ough 4) • Mode l Name • Confi gurati on ID • Ed ge to Edg e • P ar S Strobe Adj (displ ay ed on l y i f the p ri nter has [...]

  • Page 80

    3-14 Service Manu al Ser ial Nu m ber The s erial nu m ber can only be vi ewed and cannot be c hanged. T o vie w the serial number: 1. Selec t Seri al num ber fr o m PRINTER SETUP . 2. Press Return to retu r n to PRINTER SETUP . Service T ag (onl y on some print ers) The service tag numbe r can only be vie wed and cannot be changed . 1. Selec t Ser[...]

  • Page 81

    Diagnos tic aids 3-1 5 EP Set up EP Setup d ispla ys the f ol lowi ng selec tions: • EP Def aults • Fuser T emper ature (Fuser T emp) • Fuser P age Count • W ar m up Time • T ransf er • Print Con trast • Charge Rol l • Gap Adjust • A utomat ic Darkness Adjustment ( A uto Dark Adj) EP D efa ult s Restor es all EP settings to fa cto[...]

  • Page 82

    3-16 Service Manu al A utomatic Darkness Adj ustment (A uto Dark Adj) This se tting attempts to optimi ze the amount of t oner used when printi ng with a specifi c operat i n g po int. Each ti m e t his s et ti ng e xe cutes , th e pr int er perf orms the fo llo wing: • Cali brate s its to ner densi ty sensor • Meas ur es the re f lect ivity of[...]

  • Page 83

    Diagnos tic aids 3-1 7 Print Log Addit ional diagnost ic inf or mation i s av ailabl e when you print the err or log. Some of the addit i onal inf orm ation incl udes: • Detai l ed p rinter inf ormation, includ i ng m odel and serial number • Time and dat e stamps • P age coun ts f or eac h error T o pri nt th e error l og: 1. Pr ess t o e nt[...]

  • Page 84

    3-18 Service Manu al Pri nthe ad as se mbly elec tronic ad ju stme nt No te: Bef ore ali gning the printhead electr onical l y , f irs t al i g n the printhead mechanicall y , i f ne eded. Se e “Pri nthead a ssembly m echanical adjustm ent” on page 3- 19 . 1. Enter the Diagnost ics menu. See “Ent ering Diagnost ics menu” on page 3- 6 . 2. P[...]

  • Page 85

    Diagnos tic aids 3-1 9 Pri nthe ad asse mbly me chan ic al adjus tm ent A printh ead needs to be cor rectly pos i ti oned after it has been remov ed. Use a penci l t o mark the scr ew locati ons of the old printhead on the metal frame. Al ign th e ne w pr int head relativ e to the locat ion of the old printh ead. No te: Ske w is caused by a sheet b[...]

  • Page 86

    3-20 Service Manu al 7. If t he grid line s of the rig ht fl ap align bel ow the cor r espondi ng lines on the left flap , then adj ust the printh ead cloc kwise rel ative to the printer , and rechec k. (See the lef t side of the fi gure bel ow .) If the gri d l ines of the lef t fl ap ali gn below the corr esponding lines o f the ri ght sid e, the[...]

  • Page 87

    Repai r i nf or matio n 4-1 4. Repair inf ormation W arning: Read the f oll owing bef or e handl i n g elec t roni c par ts . Ha ndling ESD -sen sit ive pa r ts Man y elect r on ic produc ts use part s that are kno wn to be sensi t iv e to electrost atic disch ar g e (ESD). T o prev ent dama ge to ESD-s ensitive parts, f oll ow the i nstructi ons b[...]

  • Page 88

    4-2 Rem oval proc edur e s Note: • Remo ve the toner ca r tr idge and medi a tra y bef ore re moving other printer par ts. T he toner c ar tr idg e shoul d be pr otected from li ght whil e out of the pri nter . • W e r ecom mend disconn ectin g all e x ternal cab les from the print er to pre vent damage duri ng ser vic e. • Unles s otherwi se[...]

  • Page 89

    Repai r i nf or matio n 4-3 A CM pi ck tire rolle r re moval 1. Place the printer on i ts si de. No te: Be ca re ful to not mar the fi nis h of th e pri nt er . 2. Open the dupl ex j am door just f ar e nough t o pull out t he A CM pick tires . W arning: Open t he dupl ex doo r only f ar enough to remov e the A CM p ick tires . If the door is opene[...]

  • Page 90

    4-4 4. Rem o ve th e A CM pi ck tire r ol le r (A) . No te: • If t he l eft hub is gra y , then dis c onne ct the old right a nd left tir e/hub ass emblies f rom the ACM, and replace with the new right and le ft ti r e/hub as semblies . • If th e lef t hub is bl ack, then remo ve t he old right and left tires from the ACM hubs , and replace wit[...]

  • Page 91

    Repai r i nf or matio n 4-5 Bez el removal 1. Open the fr ont a ccess d oor. 2. Fle x the top of the beze l, and disconne ct the latch (A) from the upp er f ront cov er . 3. Disco nnect the bezel f rom the upp er f ront co ver . 4. Re m ove t he be ze l . A[...]

  • Page 92

    4-6 Co ntr ol ler boar d remo v al W arning: • Alwa ys to uch a ground bef ore tou ching the board. • Handle the board car efully b y t he edges . • Nev er r eplace th e operat or panel and contr oller boar d without a succes sf ul POR in bet ween. • Nev er r eplac e the oper ator panel and the co ntrolle r bo ard at t he sam e ti me. Each [...]

  • Page 93

    Repai r i nf or matio n 4-7 3. Disco nnect all of the cab les from the con troller board. No te: A dr ip guar d ( B) has been adde d belo w t he cont roller board. The drip guard ma y need to be remo ved to access to t he contr oller board. 4. Remo ve the fi ve scr ews (C) from the cont roll er board. 5. Lif t the cont r oll er board, a nd remov e.[...]

  • Page 94

    4-8 Co ver op en sens or 1. Remo ve the right si de cover . See “Righ t side cov er assembl y remov al” on page 3-58 . 2. Disco nnect the cab le ( A ) from the contr oller boar d. 3. Use a #1 Phil l ips scr ew driv er to remo ve the scre w ( B) hol ding the sen sor . 4. Remo ve the cov er open sensor . A B[...]

  • Page 95

    Repai r i nf or matio n 4-9 Do or mo unt r emo val 1. Open the fr ont c ov er . 2. Remo ve th e lower front cov er . See “Low er f ront co ver r emo val” o n page 3 -26 . 3. Remo ve the left si de cover . See “Left side co ver remov al” on page 3-24 4. Remo ve the right si de cover . See “Righ t side cov er assembl y remov al ” on page [...]

  • Page 96

    4-10 8. Disco nnect the f user li nk (C). 9. Remo ve the thr ee scre ws (D) from the lef t side of the printe r . 10. Remov e the door mount s. C[...]

  • Page 97

    Repair inf or mation 4-1 1 Dup lex re moval 1. Remo ve the right si de cover . See “Righ t side cov er assembl y remov al ” on page 3-58 . 2. Remov e the L VPS/HVPS. See “L VPS/HVPS removal ” on page 3-28 . 3. Remo ve the thr ee screws (A) from th e shi eld. 4. Remo ve th e f our scre ws (B) f rom the d uple x. A B[...]

  • Page 98

    4-12 5. Lif t the dupl ex slig ht ly , pu sh to the left , and t il t to cle ar the right si de of the printer . 6. Remo ve the dupl ex.[...]

  • Page 99

    Repair inf or mation 4-1 3 Du plex /main motor ge ar dr ive interfac e remo val 1. Remov e the L VPS/HVPS. See “L VPS/HVPS removal ” on page 3-28 . 2. Remo ve the d uple x. See “ Duplex remo val” on page 3-1 1 . 3. Remo ve th e main motor gear drive . See “Main m otor gear drive remov al” on pa ge 3-31 . 4. Remo ve the e-cli p (A) fro m[...]

  • Page 100

    4-14 6. Remo ve th e screw ( D ) from the gear (E). 7. Remo ve the plas tic b ushing (F).[...]

  • Page 101

    Repair inf or mation 4-1 5 8. Use a scre wdriver to pop the ret ai ner cl ip (G) loose f rom the gear . 9. Remo ve the gear (H ).[...]

  • Page 102

    4-16 F an re mov a l 1. Remo ve the right si de cover . See “Righ t side cov er assembl y remov al” on page 3-58 . 2. Disco nnect the cab le ( A ) from the contr ol ler boar d, and remov e the two scr ews (B) holding th e f an to the right sid e frame . 3. Remo ve the f an. A B B[...]

  • Page 103

    Repair inf or mation 4-1 7 Fr ont acce ss door r emov al 1. Remo ve the oper ator panel. See “Opera tor panel remov al” on page 3-51 . 2. Remo ve the left si de cover . See “Left side co ver remov al” on page 3-24 . 3. Remo ve the upper front guide ass embly . Se e “Upper f ront guide asse m bl y remov al” on page 3-64 , steps 1-3. 4. C[...]

  • Page 104

    4-18 6. Disco nnect the MPF from the l ower front co ver . 7. Disco nnect the f user li nk (A) from the front a ccess d oor. A[...]

  • Page 105

    Repair inf or mation 4-1 9 8. Disco nnect the fron t access door cab le (B), and pul l it throu gh the ope ning to clear the side fr ame. 9. Disco nnect the fron t access door fr om its hing es, and re m ov e. Inst al lat ion note: a. Inst all a new front ac cess door at its hinge s. b. Push the cab le (C) thr ough the si de frame and i nto the con[...]

  • Page 106

    4-20 h. Reins tall the cab le co ver and lat ch, assuri ng t hat t he tab (G) is in place . i. Pul l all the ex cess cab l e thro ugh t he fr ame openi ng at the hinge and in to the controll er board area. j. Con nect the cabl e t o the cont r o ller board and loop it so th at the cl osing and opening of the f ront access door does not cause bendi [...]

  • Page 107

    Repair inf or mation 4-2 1 Fus er removal 1. Remo ve the rear e xit guide . See “Rear exit guide asse m b ly with sensor and r eversi ng solen oid rem ova l” on page 3-56 . 2. Rem o ve th e two scre ws (A ). 3. P ar tiall y pull the fus er f orward for better access . 4. Push i n on t he c able connec tor cov er ( B), and rem ove.[...]

  • Page 108

    4-22 5. Disco nnect the AC cabl e (C). 6. Disco nnect the t her mistor cab le ( D). C B D[...]

  • Page 109

    Repair inf or mation 4-2 3 7. Disco nnect the ex it sensor cab le (E) fro m the control ler board. 8. Re move t he fu s er . No te: • Be caref ul to not damage the gear s dur ing th e fuser in st a llatio n. • Be sure to reinst all the AC cab le during the fuser ins t all ation. E[...]

  • Page 110

    4-24 Left side co ver remo val No te: • Lea ve the f ront door closed when remo ving the lef t side co ver . • Mak e sure th at t he fuse r cables ar e out of the wa y when remo ving the left si de cov er . 1. Remo ve th e paper tr ay . 2. Remo ve the scr ew (A) from the rear left si de of th e pr int er. 3. Remo ve th e screw (B), an d pres s [...]

  • Page 111

    Repair inf or mation 4-2 5 4. Swing th e cov er open, and lif t to remo ve the lef t side co ver .[...]

  • Page 112

    4-26 Lo wer fr ont co ver r em o val 1. Open the low er f ront cov er . 2. Disco nnect the MPF pins (A) from the right and le ft sid es of the lo wer front cov er . No te: The pict ur e belo w sho w s the E260d , E260dn printer . The lowe r f ront cov er remov al is the same f or all mode l s. 3. Fle x the lowe r fr ont cov er , a nd disconn ect it[...]

  • Page 113

    Repair inf or mation 4-2 7 Ins tal la ti on no te : Use a fla thead scr ew driv er to press i n on the door mount (B) while pu l li ng on the front acc ess door to connec t the cov er to the hin ge (C). B C[...]

  • Page 114

    4-28 L VPS /H VPS re moval 1. Remo ve the rear d oor cov er . See “Rear door and rear co ver remov al” on page 3-54 . 2. Remo ve the left si de cover . See “Left side co ver remov al” on page 3-24 . 3. Place the printer on its top with the rear fa cing y ou. No te: Be ca reful to not mar th e fin is h of th e p r int er . 4. Remo ve the two[...]

  • Page 115

    Repair inf or mation 4-2 9 6. Remov e the four screw s (C) f rom the L VPS/HVPS shiel d. 7. Lif t the L VPS/ HVPS , and dis connect t he t hree cab les (D). C D[...]

  • Page 116

    4-30 No te: Squeeze t he clip to remo ve the cab les from thei r connectors (E). 8. Disco nnect the tr ansfer roll cab le (F). 9. Lif t and remov e the L VPS/HVPS. E F[...]

  • Page 117

    Repair inf or mation 4-3 1 M ain motor gear d rive remo v al 1. Remo ve the left si de cover . See “Left side co ver remov al” on page 3-24 . 2. Disco nnect the f user li nk (A) from the front a ccess d oor. 3. Place the printer on i ts right si de. No te: Be ca re ful to not mar the fi nis h of th e pri nt er . 4. Remo ve the f our scre ws (B)[...]

  • Page 118

    4-32 5. Lif t the gear driv e, and disconnec t the main motor gear drive cab le (C). 6. Remo ve the main moto r gear drive .[...]

  • Page 119

    Repair inf or mation 4-3 3 Man ual f eed c lutch remo val 1. Remo ve the left si de cover . See “Left side co ver remov al” on page 3-24 . 2. Open the fr ont acces s door , and di sconnect the fuser link (A). 3. Place the printer on i ts right si de. No te: Be ca re ful to not mar the fi nis h of th e pri nt er . 4. Remo ve the f our scre ws (B[...]

  • Page 120

    4-34 6. Use a scre wdriver to remo ve th e e-cli p (C) from the manual feed clu t ch . No te: The pict ur e belo w sho w s the E260d , E260dn printer . The manua l f eed clutch remo val is the sam e for all mode l s. 7. Remo ve th e manual fee d clutch (D). C D[...]

  • Page 121

    Repair inf or mation 4-3 5 Ma nual feed solenoi d remo val 1. Remo ve the right si de cover . See “Left sid e cov er remov al” on page 3-24 . 2. Remo ve the d uple x. See “ Duplex remo val” on page 3-1 1 . 3. Open the fr ont a ccess d oor, and place th e printer on i ts right sid e. No te: Be ca re ful to not mar the fi nis h of th e pri nt[...]

  • Page 122

    4-36 6. Lif t the left doo r m ount (C) awa y fr om the side fram e, and unr oute the cab l e (D) with a spri ng hook. 7. Reins tall the left d oor mount , an d place t he print er on it ’ s top . No te: Be ca reful to not mar th e fin is h of th e p r int er . 8. Disco nnect the cab le ( D) fr om J25 on the con t rol l er boar d, and remov e the[...]

  • Page 123

    Repair inf or mation 4-3 7 Media A CM AS M feed er remo v al 1. Remo ve the left si de cover . See “Left side co ver remov al” on page 3-24 . 2. Remov e the L VPS/HVPS. See “L VPS/HVPS removal ” on page 3-28 . 3. Remo ve the d uple x. See “ Duplex remo val” on page 3-1 1 . 4. Remo ve th e main motor gear drive . See “Main m otor gear [...]

  • Page 124

    4-38 8. Use a scre wdriver to pop the inne r shaft l ock (B) loose . 9. Remo ve the inne r shaft lock (C) .[...]

  • Page 125

    Repair inf or mation 4-3 9 10. Pull out t he auto co mpensator shaft, and rem ov e the spring ( D). 11. Remov e th e auto comp ensator shaft. 12. Disconnect t he spring (E) from the cy l inde r . 13. Remov e the media A CM ASM f eeder . E[...]

  • Page 126

    4-40 Media feed clut ch with ca ble r em o val. 1. Remo ve th e main motor gear drive . See “Main m otor gear drive remov al” on pa ge 3-31 . 2. Remo ve the d uple x. See “ Duplex remo val” on page 3-1 1 . 3. Disco nnect the media f eed clutc h cab l e (A) fr om the contr oller boar d. 4. Unrout e t he cab le from the bott om of the printer[...]

  • Page 127

    Repair inf or mation 4-4 1 5. Re move t he e- c lip ( B). 6. Remo ve the media f eed clut ch wi th cab le (C) .[...]

  • Page 128

    4-42 M edia manu al inpu t senso r rem ov al 1. Remo ve the right si de cover . See “Righ t side cov er assembl y remov al” on page 3-58 . 2. Place the machi ne on its to p. No te: Be ca reful to not mar th e fin is h of th e p r int er . 3. Disco nnect the se nsor cab le ( A) fr om J23 (MPFS) o n the contr ol ler board. 4. Remo ve the scr ew ([...]

  • Page 129

    Repair inf or mation 4-4 3 Re-in st all a tion not e: • Prop o pen the duple x door , an d inser t t he hook end of t he spri ng hook t hrough the frame opening (C) f rom the controll er b oard side . Ex t end t he hook until t he sens or conn ector can be hook ed. • Hook the spring hoo k (D) t o the connect or (E), and pull it through the open[...]

  • Page 130

    4-44 W arning: Ch eck t o make su re the duple x pap er jam door is in i ts prope r posi tion. If i t is not, t hen th e paper tr ay wil l become lodge d and the print er will need to be replaced .[...]

  • Page 131

    Repair inf or mation 4-4 5 Mult ipurpose fe eder (MPF) remo v al 1. Open the fr ont a ccess d oor. 2. Remo ve th e f our scre ws (A) f rom the u pper f r ont guide . 3. Remo ve th e upper fro nt gui de. 4. Rem o ve th e two scre ws (B ). A B[...]

  • Page 132

    4-46 5. Close the front access d oor , and pull up on the MPF b y t he steel shaft until t he MPF lifts fr om its hing es. 6. Disco nnect the MPF from the l ower front co ver .[...]

  • Page 133

    Repair inf or mation 4-4 7 7. Open the front acces s door , and remo ve t he lower paper guide.[...]

  • Page 134

    4-48 Mult ip urp o se fe eder (MP F ) fe ed c lutch re m o val 1. Remo ve the left si de cover . See “Left side co ver remov al” on page 3-24 . 2. Remo ve the d uple x. See “ Duplex remo val” on page 3-1 1 . 3. Disco nnect the cab le ( A ) from the contr oller boar d. 4. Place the printer on i ts right si de. No te: Be careful t o not damag[...]

  • Page 135

    Repair inf or mation 4-4 9 5. Remo ve the thr ee scre ws (B) from the lef t side of the printe r . 6. Disco nnect the lef t hinge (C) fro m the fee d clu t ch , and remov e the e-clip (D) . 7. Lif t and remov e the mul t ipurpose feede r (MPF) feed clut ch.[...]

  • Page 136

    4-50 Na mepl at e r emoval 1. Open the fr ont a ccess d oor. 2. Remo ve the thr ee screw s (A). No te: The pict ur e belo w sho w s the E260d , E260dn printer . The nameplat e remo val is t he sam e for al l model s. 3. Remo ve the namepl at e. A[...]

  • Page 137

    Repair inf or mation 4-5 1 Oper ator panel re mo val 1. Remo ve the n ameplate . See “ Nameplate remo val ” on page 3-50 . 2. Remo ve th e bez el. See “Bezel remov al” on page 3-5 . 3. Remo ve th e f our scr ews ( A) from the d i spla y pl ate . 4. Lif t the oper ator panel co ver , and di sconnect the operator panel cabl e (B). 5. Remo ve [...]

  • Page 138

    4-52 P aper input and dup lex sen sor assem bly re mov al 1. Remo ve the right si de cover . See “Righ t side cov er assembl y remov al” on page 3-58 . 2. Remo ve the d uple x. See “ Duplex remo val” on page 3-1 1 . 3. Remo ve the two screws (A ) from the sensors . 4. Disco nnect the sensor cab l e (B) fr om the contr oller boar d. 5. Remo [...]

  • Page 139

    Repair inf or mation 4-5 3 Pri nthe ad re mo val 1. Remo ve the top co ver . See “T op co ver assembl y remo val” on page 3- 61 . 2. Remo ve the right si de cover . See “Righ t side cov er assembl y remov al ” on page 4-58 3. Disco nnect the t wo cab les (A), an d unrou te t hem bac k through the fr ame tow ard t he printh ead. 4. Remo ve t[...]

  • Page 140

    4-54 Re ar do or an d re ar c ove r re m oval 1. Open the rear door . 2. Pull the rear door up at an angle , disco nnect the door from the notch (A ) , and remo ve . 3. Remo ve th e two scre ws (B ) fr om the top o f the r ear cov er . A B[...]

  • Page 141

    Repair inf or mation 4-5 5 4. Til t th e rear c ov er, and r emo ve .[...]

  • Page 142

    4-56 Rea r e xi t guid e assembl y with sensor and r evers ing sole noid re mo va l 1. Remo ve the top co ver . See “T op co ver assembl y remo val” on page 3-61 . 2. Remo ve th e rear d oor and rear co ve r . See “Re ar door and r ear co ver r emo val” on page 3- 54 . 3. Disco nnect the narr ow media senso r cabl e and the re versi ng sole[...]

  • Page 143

    Repair inf or mation 4-5 7 5. Remo ve the sol enoid cab le (C) throu gh the openi ng. 6. Remo ve the narr ow media sens or cable (D) through t he opening. 7. Remo ve the rear e xit guide ass embly . No te: Be careful to not damage th e gears durin g the rear e xit guid e assem bly remo val and rei nstall ation.[...]

  • Page 144

    4-58 Rig ht side cover assembl y remo val No te: Lea ve t he front cov er closed when remov ing the right side co ver assemb ly . 1. Remo ve the one scr ew (A) from behi nd the paper t ra y . 2. Remo ve the scr ew (B) fr om the botto m right side of the print er. A B[...]

  • Page 145

    Repair inf or mation 4-5 9 3. Press the latch es (C). 4. Rotat e the right side cov er asse m bl y out, and remov e. C[...]

  • Page 146

    4-60 T o ner level se nsor remo va l 1. Open the fr ont a ccess d oor. 2. Remo ve the right si de cover . See “Righ t side cov er assembl y remov al” on page 3-58 . 3. Disco nnect the toner lev el sen sor cab l e (A) fr om the contr oller board. 4. Squeez e the lower tabs ( B) of t he tone r le vel senso r , and push it fr om its ho lder . 5. R[...]

  • Page 147

    Repair inf or mation 4-6 1 T o p co ver assem bl y remov al 1. Open the fr ont a ccess d oor. 2. Remo ve the left si de cover . See “Left side co ver remov al” on page 3-24 . 3. Remo ve the right si de cover . See “Righ t side cov er assembl y remov al ” on page 3-58 . 4. Remo ve th e rear d oor and rear co ve r . See “Re ar door and r ea[...]

  • Page 148

    4-62 7. Lif t the top co ver , and r emov e. No te: • Be su re to li ft the t op co v e r as se mb ly fr o m t he fr ont to rem ove. • During r einst allation, be sure the e xi t guide and the paper b in align c or rect ly . A mismat ch can caus e paper jams.[...]

  • Page 149

    Repair inf or mation 4-6 3 T r ansf er ro ll remo val No te: A fl ashlight ma y be useful to r emov e the t ra nsf er r oll. 1. Open the fr ont a ccess d oor. 2. At the right side of the t ransf er roll, squeez e the hol der ar ms (A) with the le f t hand while l i fti ng. Stop when the hol der is unl atched. 3. At the left side of the trans fer ro[...]

  • Page 150

    4-64 Up per fr ont g uide as semb ly remo v al 1. Open the fr ont a ccess d oor. 2. Remo ve th e f our scre ws (A) f rom the u pper f r ont guide . 3. Remo ve th e upper fro nt gui de. A[...]

  • Page 151

    Repair inf or mation 4-6 5 W ear str ip (tra y 1 an d 250-sh eet tr ay 2) r emo v al 1. Hold th e tra y with the bottom up . 2. Use a spring hoo k to discon nect the strip from the top of the tra y . 3. Remo ve th e strip f rom i nside t he tra y .[...]

  • Page 152

    4-66 W ear str ip (550-sh eet tra y 2) re m o val 1. Use a spring hoo k to discon nect the strip from the top of the tra y . 2. Lif e the st rip, and r emo ve . No te: When replac ing the strip ( for al l tr ay s): • Caref ully i nser t t he strip f rom t he top of the tra y , and push it down thro ugh the op ening until i t snaps in to pl a ce. [...]

  • Page 153

    Locat ions a nd connecti ons 5-1 5. L ocations and connections Loc ations Fron t vi ew Re ar v iew Front door Multi-purpose feeder door Operator panel Paper stop Standard output bin System board door Standard 250-sheet tray (T ray 1) Front door release button Rear door Locking device Ethernet port USB port Printer power cord socket Power switch[...]

  • Page 154

    5-2 S erv ice M an ual Dell 3330dn co ntr o ll er bo ard[...]

  • Page 155

    Locati ons a nd c onn ect i on s 5-3 E460d w contro ll er bo ar d[...]

  • Page 156

    5-4 S erv ice M an ual Dell 2350d/dn, 3330dn co ntr o ller boar d co nnector pin v a lu es Note: S ee the wiri ng diagram at ba ck o f boo k. Th ese val ues we re m easu r ed with a ll co nnec ti ons m ade (plug ged ) or with only o ne conn ector at a t ime unplu gged t o e x po se t he pins. Alw ay s di sc onn ect an d c onne ct wi th the prin ter[...]

  • Page 157

    Locati ons a nd c onn ect i on s 5-5 J1 7 1, 4 0. 1 V dc 5 V dc Ma in gea r dr ive motor 2, 3, 6 5 V dc 5 G r oun d 7, 8, 9 24 V d c J1 9 U SB po r t J2 1 P ara llel po r t J2 3 1 1 .1 V dc 5 V dc Man ua l f eed senso r 2 5 V dc 3 G r oun d J2 4 1 24 V dc M PF clutch 2 24 V d c 0 V dc J2 5 1 24 V dc M an ua l f eed s olenoi d 2 24 V d c 0 V dc J2 6[...]

  • Page 158

    5-6 Service Manual[...]

  • Page 159

    Prev en tive main t enan ce 6-1 6. P re ve nti ve ma i nt enanc e This ch ap ter des crib es pr oc edu r es f or pr inter p rev en tive m aint en a nc e. Fo ll ow t hese r eco mm enda ti ons t o help preve n t probl ems a nd m aintain op t imum pe rfor m an ce. Safety inspe ction g uide The p ur po se of t his i nsp ectio n gu ide is t o aid y ou i[...]

  • Page 160

    6-2 Se r vi c e M anu a l[...]

  • Page 161

    Parts Catalog (Dell 3330dn) 7-1 7. Parts Ca ta lo g (Dell 3330dn) How to use t his par ts ca talog The following l ege nd is us ed in th e par ts cata log: • Asm-ind ex : ident ifies the assembly and th e item in the diagram. Fo r examp le, 3-1 in dicates assembly 3 and the ite m numb er 1. • P ar t number : ident ifies the uniqu e num ber tha [...]

  • Page 162

    7-2 Ser vic e Man ua l Assembly 1: Cove rs 4 3 1 5 2 9 10 6 7 8 11 12 13[...]

  • Page 163

    7-3 Assembly 1: Co ve rs As m - I nd ex Pa r t number Un its/ m ach Un its/ FRU De scr iption 1-1 40X53 73 1 1 T op c ov er a sse mbly 2 40X53 77 1 1 R ear upp er and lower cover a sse mbly 3 40X53 75 1 1 R i gh t si de cov er 4 40X53 98 1 1 O pti ona l 250 - shee t tra y 4 40X53 99 1 1 O pti ona l 550 - shee t tra y 5 40X53 94 1 1 2 50 -s hee t (T[...]

  • Page 164

    7-4 Ser vic e Man ua l Assembly 2: Ele ctr oni cs 1 5 2 6 3 4 10 11 12 14 7 13 8 9 15[...]

  • Page 165

    7-5 Assembl y 2: El ec tr o ni cs As m - I nd ex Pa r t number Un its/ m ach Un its/ FRU De scr iption 2-1 40 X 53 56 1 L CD op erator pane l a ss embly , Dell 3330 dn /E 460d w 2 40X53 44 1 F use r as se mbly , 11 5 V 2 40X53 45 1 F use r as se mbly , 23 0 V 2 40X53 46 1 F use r as se mbly , 10 0 V 3 40X53 65 1 1 D uplex and m ed ia s enso r asse [...]

  • Page 166

    7-6 Ser vic e Man ua l Assembly 3: Fram e 7 1 2 5 6 7 12 8 See instruction sheet in the FRU. 9 10 11 3 4 3[...]

  • Page 167

    7-7 Assembl y 3: F rame As m - I nd ex Pa r t number Un its/ m ach Un its/ FRU De scr iption 3– 1 40X53 64 1 T r an sfer ro ll , bea r i ng s, g ea r , sp ri ng (C BM) 2 40X53 72 1 Media ex i t gui de a sse mbly (r ed rive) 3 40X53 97 1 1 Fr on t m ou nts 4 40 X 53 96 N/A 4 4 4 2 2 Screws, mi sce ll aneo us TP 2NCX3X6PF -Ni TP2C-4 .0+8 PF-Ni M3.0[...]

  • Page 168

    7-8 Ser vic e Man ua l As sembly 4: O ptions As m - I nd ex Pa r t number Un its/ m ach Un its/ FRU De scr iption NS 40X59 72 1 1 Ja pane s e f on t ca rd a sse mbly NS 40X59 70 1 1 Simpli fi ed Ch i nese f on t car d as sembly NS 40X59 71 1 1 T r ad it io nal Ch i ne se f on t ca rd as se mbly NS 40X59 69 1 1 K o r ean f o nt ca rd ass embly NS 40[...]

  • Page 169

    7-9 Assembly 5: P ower c or ds As m - I nd ex Pa r t number Un its/ m ach Un its/ FRU De scr iption NS 40X02 97 1 P ower co rd, 1.8M (strai gh t)— USA , Canad a NS 40 X 02 78 1 Po w er cord, 6 f oot (st raight)— Eur ope an d ot he rs NS 40X02 88 1 P ower co rd, 8 foot (straight )—Ar gen tina NS 40X02 86 1 P ower co rd, 8 foot (straight )—Un[...]

  • Page 170

    7-10 Se rvice M an ual[...]

  • Page 171

    I nd ex I-1 I nd ex A abbre viati on s 1- 9 acronym s 1 -9 B butt on s ac ces sing ser vice m en us 3 -1 C Ch ar ge Ro ll , di agno sti cs m ode 3-1 5 com patib il i ty 1- 4 c on figurati on ID 3 -1 4 c on figurati on me nu ac ces sing 3- 1 , 3- 2 availa ble m enu s 3- 2 De mo M ode 3- 4 Energ y Conse rve 3 -5 Factor y Def au lt s 3- 4 Panel M enu [...]

  • Page 172

    I-2 S er vice Man ua l N navi ga tion bu tt on s 2- 2 O opera tor p ane l LCD — 2- 2 LED — se rv ice ch eck 2-2 6 LED overvi ew 1- 2 P pa ne l, con trol 1- 2 pa pe r jams ti ps on prev en ting 1- 7 para ll e l po rt s ervice che ck 2-2 8 parts ca tal og covers 7 -2 electr on i cs 7- 4 frame 7- 6 opti on s 7- 8 po we r- on se lf t es t (POS T) 2[...]

  • Page 173

    I-3 P ar t numb er i ndex (Dell 3330dn) P/N Desc ription Page 40X027 0 Power cord, 1.77 M (straigh t)— Ja p an - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 40X027 4 P ower co rd, 6 foot—S witzer land - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -[...]

  • Page 174

    I- 4 Se r vice Manual 40X5385 T oner low sensor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7- 5 40X5387 L SU, E460dn/E460dw (pr inthe ad) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7- 5 40X5391 L LCD bezel c over[...]

  • Page 175

    8-1 How to use t his par ts ca talog The fo ll ow i ng l egend is used i n t he pa r ts ca tal og : • As m-i nd ex : I de ntifies t he as sem bly an d t he item in t he diagram. For example, 2 -1 i nd i ca t es as sembly 2 and item num be r 1. • Pa rt number : I de ntifies t he un i que nu m ber t hat i den tifi es this F R U. • Units/mach : [...]

  • Page 176

    8-2 Service Manual Assembly 1: Cover s 3 1 5 2 9 10 4 8 13 11 7 6 12[...]

  • Page 177

    Ass embly 1: Covers Asm- Index P art number Units/mac h Units/ FRU Descri ption 1-1 R716D 1 1 T op co ver assem bly 2 P657D 1 1 Rear d oor/cov er assembly 3 T362D 1 1 Operator panel (te xt) 3 F453J 1 1 Operator panel (DBCS) 3 Y857J 1 1 Operat or panel (non-US , icons only) 4 P651D 1 1 Legal medi a dust cov er 5 P639D 1 1 Right side cove r with ri n[...]

  • Page 178

    8-4 S ervice Manua l Assembly 2: Elect r o nics and fram e 1 3 11 12 2 5 6 7 8 9 13 14 17 16 19 15 4 10 18[...]

  • Page 179

    8-5 Assembly 2: Electronics a nd fram e As m - I nd ex Part n umber Uni ts/m ach Un its/ FRU De scr iption 2- 1 T 362 D 1 1 Operato r pane l (text) 1 F453 J 1 1 Op erator pane l (D BCS ) 1 Y 857 J 1 1 Operat or pane l ( no n-US, ic on s o nly) 2 P 329 M 1 1 Exi t gu i de with sens or r edri ve 3 N 821 D 1 1 110 V fu se r a sse mbly 3 R 714 D 1 1 22[...]

  • Page 180

    Assembly 3: E xc h a ng e un its As m - I nd ex Part nu mb er Units/ mach Un its/ FR U Desc ription NS N40 VH 1 1 E xc h ange un it 10 0 V ba se NS 30 G71 1 1 Exc h ange un it 10 0 V ne t wo rk NS C6N5 K 1 1 E xc h ange un it 22 0 V ba se NS JW 7N M 1 1 E xc h ange un it 22 0 V ne t wo rk NS VJ08 8 1 1 Exc h ange un it San b ao bas e NS 77 R Y3 1 1[...]

  • Page 181

    8-7 Assembly 4: P ower c or ds As m - I nd ex Part nu mb er Units/ mach Un its/ FR U Desc ription NS 0C86 1 1 1 Un it ed Ki ngd om NS J751 2 1 1 PRC strai gh t 1. 8 m NS 0D60 0 1 1 USA / Ca nad a NS 0C04 7 1 1 Australia NS 0D25 4 1 1 Eu ro NS 0D09 6 1 1 J apa n (3 pr ong) NS UD33 0 1 1 J apa n (2 prong) NS Y 635 5 1 1 Si ngapo re/Ma la ys i a NS FF[...]

  • Page 182

    8-8 Service Manual Assembly 5: Misc el lan eous As m - I nd ex Part nu mb er Units/ mach Un its/ FR U Desc ription NS W6 1F8 1 1 11 0 V M aint en ance kit NS M0 XC F 1 1 22 0 V Main t en a nce kit[...]

  • Page 183

    8-9 P ar t numb er i ndex (Dell 2350d/dn) P/N Descriptio n Page 05H56 Exc hang e un it TA A/GS A 11 0 V netwo rk - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-6 0C047 Aus tralia - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - [...]

  • Page 184

    8-10 Service Manual N828D T rans fer r oll CBM - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-5 N845D Tray 2 AC M pick tires - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-5 N9Y W3 Pr inter , S [...]

  • Page 185

    J12 J14 J1 1 J10 J8 J9 J100 J7 J5 J4 J13 J502 J27 J28 J23 J25 J24 J26 J17 J501 T oner Patch Sensor Manual Clutch Solenoid MPF Clutch Paper Feed Clutch Paper In Sensor Duplex Sensor T ray 2 Connector MPF Sensor 0 2 9 1 1 2 5V Gnd 5V 5V Gnd 5V 5V Gnd 24V 24V 5V 2.5V 5V 5V 5V 5V 3.3V 5V 3.3V 3.3V 3.3V 3.3V 3.3V 1.7V Gnd 0.6V 19 20 1 2 CN201 CN202 CN20[...]

  • Page 186

    Dell 2350d/ 2350dn : Recommende d Spare - parts Li st 15 Nov 2010 MFG P/N M FG Par t Descr iption Dell P/N D ell RS L Online D escip tion CRU or FRU Base Uni t DRU1054 110V 2350d US/CA/LA TJ8CR Printer, Service, 110V , 2350d CRU DRU1055 110V 2350dn US/CA/L A 1NP25 Printer, Service, 110V, 2350dn CRU DRU1058 T AA/GSA 110V 2350dn 05H56 Printer, Servic[...]

  • Page 187

    DRU0207 ACM TIRE PAP ER FEED T376D Pickup Roll er, 2 tires, 233 0d/ dn, 235 0d/dn CRU DRU0219 T RAY2 ACM TIR E N845 D Pickup Roller, 550 - sheet t ray, 2330d/dn, 2350d /dn CRU DRU0201 OP PANEL ASM T362D Control Pa nel Card, S ingle Byte Chara cter String , 2330d/dn, 2350d /dn FRU DRU0208 OP PANEL ASM DB CS F453J Control Panel C ard, Double Byte C h[...]

  • Page 188

    Dell 3330dn : Recommended Spare - parts List 23 Apr 2010 MFG P/N MFG Part Description Dell P/N Dell Part Desci ption CRU or FRU FUSER AND ACC ESSORIE S DRU0217 1 00V FUSER ASM C997J ASSEM BLY, FUSER , 100V, PR INTER/PR I NT ER ACCES SORIES, 23 30 FRU DRU0196 1 10V FUSER ASM N821D ASSEM BLY, FUSER , 110V, PR INTER/PR I NT ER ACCES SORIES, 23 30 FRU [...]

  • Page 189

    DRU0082 O P PANEL ASM H K664T ASSEMBLY, Card, CONTROL PANEL, 3330 F RU DRU0050 O P PANEL ASM H (I CONS ONLY) 5W 5H 3 ASS EMBLY, Card, CO NTROL PANEL, ICON, 3330 FRU DRU0083 N AME PLAT E RING NW H G746T COVER, FRO NT - TRI M - RING , NTWK, 3330 FRU DRU0234 M em ory Access door R719D COVER, MEM - ACCESS - DOOR, PRI NTER/PRINT ER ACCES SORIES, 23 30 F[...]