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Cognitive TPG A798 manuel d'utilisation

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Un bon manuel d’utilisation

Les règles imposent au revendeur l'obligation de fournir à l'acheteur, avec des marchandises, le manuel d’utilisation Cognitive TPG A798. Le manque du manuel d’utilisation ou les informations incorrectes fournies au consommateur sont à la base d'une plainte pour non-conformité du dispositif avec le contrat. Conformément à la loi, l’inclusion du manuel d’utilisation sous une forme autre que le papier est autorisée, ce qui est souvent utilisé récemment, en incluant la forme graphique ou électronique du manuel Cognitive TPG A798 ou les vidéos d'instruction pour les utilisateurs. La condition est son caractère lisible et compréhensible.

Qu'est ce que le manuel d’utilisation?

Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation Cognitive TPG A798 décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

Donc, ce qui devrait contenir le manuel parfait?

Tout d'abord, le manuel d’utilisation Cognitive TPG A798 devrait contenir:
- informations sur les caractéristiques techniques du dispositif Cognitive TPG A798
- nom du fabricant et année de fabrication Cognitive TPG A798
- instructions d'utilisation, de réglage et d’entretien de l'équipement Cognitive TPG A798
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

Pourquoi nous ne lisons pas les manuels d’utilisation?

Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Cognitive TPG A798 ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Cognitive TPG A798 et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Cognitive TPG en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Cognitive TPG A798, comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Cognitive TPG A798, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation Cognitive TPG A798. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    U ser Guide Made under one or more of the following U .S. patents: 4886381, 5579043, 5613787, 5651624, 5713678, 5752779, 5789916, 5800080, 5879090, 5887999, 5975776, 6027266, 6085973, 6089450, 6129465, 6155483, 6404452, 6486902, 6504331, 5749277, 6722754, 6739773, 6784909. A798 T hermal Receipt P rinter[...]

  • Page 2

    Feder al Communications C ommission (FCC) Radio Fr equency Inter ference Warning S tatement Changes or modications to this unit not expressly appr oved by the party responsible for complianc e could void the user’ s authority to operate the equipmen t. Note This equipment has been tested and f ound to comply with the limits for a Class A digit[...]

  • Page 3

    Contents 3 12/08 A798-UG00001 Rev . C A798 Thermal Receipt Print er: User Guide C onten ts Cont ents ............................................................................................... 3 Chapter 1: About this Guide ................................................................. 5 How to use this guide .................................[...]

  • Page 4

    Contents 4 A798 Thermal Receipt Print er: User Guide A798-UG00001 Rev . C 12/08 Chapter 4: Using the P rinter ............................................................... 19 Conguring the print er .................................................................... 19 T o enter the congur ation mode: .......................................[...]

  • Page 5

    Chapter 1: About this Guide 5 12/08 A798-UG00001 R ev . C A798 Thermal Receipt P rinter: User Guide Chapter 1: A bout this Guide How t o use this guide The guide is designed to help you nd the information you need quickly and easily , whether you are installing, servicing, or making adjustments to a TPG printer . The chapter headings are self-ex[...]

  • Page 6

    Chapter 2: About the Print er 6 A798 Thermal Receipt Print er: User Guide A798-UG00001 Rev . C 12/08 Chapter 2: A bout the Printer Description of printer The A798 thermal receipt printer is easy to install, use, and maintain. Utilizing TPG’ s Clam shell design, simply snap open the receipt cover and drop the paper roll in place. Y ou never need t[...]

  • Page 7

    Chapter 2: About the Print er 7 12/08 A798-UG00001 R ev . C A798 Thermal Receipt P rinter: User Guide Print er contr ols Congur ation switch (DIP switch 1) The conguration switch allows you to change the conguration settings of the printer . Paper feed butt on During normal use, the paper feed button advances the paper . It is also used to[...]

  • Page 8

    Chapter 2: About the Print er 8 A798 Thermal Receipt Print er: User Guide A798-UG00001 Rev . C 12/08 A vailable printer c ongurations There are several congurations of the printer , depending on the combination of desired options. Printer c ongura tion identication See the sample below to determine the printer conguration. The printe[...]

  • Page 9

    Chapter 2: About the Print er 9 12/08 A798-UG00001 R ev . C A798 Thermal Receipt P rinter: User Guide Standard F eatures Interfaces Inter faces vary according to specic congur ation: USB/RS232 , 25-pin serial, PUSB, P arallel Memory/Firmwar e 2 MB ash memory, History EEROM, 4K buer Resident character sets PC code pages 437 (US), 850 (Mu[...]

  • Page 10

    Chapter 3: Setting up the Printer 10 A798 Thermal Receipt Print er: User Guide A798-UG00001 Rev . C 12/08 Chapter 3: Setting up the Prin ter Unpack the printer Check the packing list Save the packing materials in case you need to repack the printer for shipping or storage. Before installation, check that all the items on this list have been shipped[...]

  • Page 11

    Chapter 3: Setting up the Printer 11 12/08 A798-UG00001 R ev . C A798 Thermal Receipt P rinter: User Guide Load or change the rec eipt paper Caution: Y ou must use qualied paper rolls with TPG printers. The list of qualied paper is in Chapter 5. Using unqualied paper may void the warranty . Y ou will later use the same procedure to change [...]

  • Page 12

    Chapter 3: Setting up the Printer 12 A798 Thermal Receipt Print er: User Guide A798-UG00001 Rev . C 12/08 Changing the paper path width The A798 can be adjusted to print on paper rolls with widths of 58 or 60 mm. T o perform this adjustment, please refer to the A798 Service Guide. A trained service technician must perform this adjustment. Note: The[...]

  • Page 13

    Chapter 3: Setting up the Printer 13 12/08 A798-UG00001 R ev . C A798 Thermal Receipt P rinter: User Guide Mounting the printer on a v ertic al sur face (using optional kit TPG-K260) 1 Select a location that allows adequate support for the printer and is within easy cable length of the host. 2 Follow the instructions provided with wall-mount kit (K[...]

  • Page 14

    Chapter 3: Setting up the Printer 14 A798 Thermal Receipt Print er: User Guide A798-UG00001 Rev . C 12/08 C onnec t the cables Cable connections are made at the back of the printer . Caution: Connect the cables to the printer befor e applying power . The host computer should always be turned off befor e connecting communication cables. Cash dr awer[...]

  • Page 15

    Chapter 3: Setting up the Printer 15 12/08 A798-UG00001 R ev . C A798 Thermal Receipt P rinter: User Guide T o install the c ommunication cable: 1 Make sure the host computer is off. 2 Open the connector cover at the rear of the printer . 3 Attach the communication cable to the communication connector , shown in the center in the illustration. T ig[...]

  • Page 16

    Chapter 3: Setting up the Printer 16 A798 Thermal Receipt Print er: User Guide A798-UG00001 Rev . C 12/08 USB cable Unlike the other connections, the USB cable may be attached and detached while the system is operating. Using the USB connector with the printer requires that you install the TPG USB driver appropriate for your system. If you are repl[...]

  • Page 17

    Chapter 3: Setting up the Printer 17 12/08 A798-UG00001 R ev . C A798 Thermal Receipt P rinter: User Guide P ower supply cable T o avoid damaging the printer , connect the power supply last. 1 Plug the power cable into the power connector located in the center of the illustration. 2 Close the connector cover until it snaps, making sure that all the[...]

  • Page 18

    Chapter 3: Setting up the Printer 18 A798 Thermal Receipt Print er: User Guide A798-UG00001 Rev . C 12/08 T est the printer If the printer is functioning normally , it will beep once. If it responds differently , look in Chapter 4: Using the Printer , “T roubleshooting the printer” (page 25) or contact TPG for technical support. The printer wil[...]

  • Page 19

    Chapter 4: Using the P rinter 19 12/08 A798-UG00001 R ev . C A798 Thermal Receipt P rinter: User Guide Chapter 4: U sing the Printer C onguring the printer The conguration menu allows the user to set general printer parameters. The test prints the diagnostics form, which details settings for all functions. The printer will partially cut the p[...]

  • Page 20

    Chapter 4: Using the P rinter 20 A798 Thermal Receipt Print er: User Guide A798-UG00001 Rev . C 12/08 T o ent er the congura tion mode: 1 T urn power off to printer 2 Open connector cover (1). 3 Set DIP switch 1 to the ON position (down) (2). DIP switch 2 should be in the OFF position (up). 4 Make sure receipt paper (3) is loaded in the printer [...]

  • Page 21

    Chapter 4: Using the P rinter 21 12/08 A798-UG00001 R ev . C A798 Thermal Receipt P rinter: User Guide Print test and C onguration menu samples. Samples will vary depending on the printer model. (Shown appro ximately 60% of size) Short clicks are used in the main menu selections. When the printer is congured f or USB, this location will show [...]

  • Page 22

    Chapter 4: Using the P rinter 22 A798 Thermal Receipt Print er: User Guide A798-UG00001 Rev . C 12/08 Monochrome paper print density This function makes it possible to adjust the energy level of the printhead to darken the printout or adjust for paper variations. An adjustment should only be made when necessary . The factory setting is 100%. W arni[...]

  • Page 23

    Chapter 4: Using the P rinter 23 12/08 A798-UG00001 R ev . C A798 Thermal Receipt P rinter: User Guide When to change the r eceipt paper Change the paper when it is near the end of the roll or out. When the paper is low , you will want to monitor usage to avoid running out part way through a transaction. When the paper is out, you must load a new r[...]

  • Page 24

    Chapter 4: Using the P rinter 24 A798 Thermal Receipt Print er: User Guide A798-UG00001 Rev . C 12/08 Pr even ting ov erheating of the prin thead There are restrictions on the duty cycle because of the heat generated by the thermal printhead when printing solid blocks (regardless of the length of the block in relation to the print line). The restri[...]

  • Page 25

    Chapter 4: Using the P rinter 25 12/08 A798-UG00001 R ev . C A798 Thermal Receipt P rinter: User Guide T r oubleshooting the printer The printer is simple and generally trouble-free, however unexpected conditions may arise. Use the charts below to diagnose and solve these printer conditions. T o resolve complex issues, you may need to contact a ser[...]

  • Page 26

    Chapter 4: Using the P rinter 26 A798 Thermal Receipt Print er: User Guide A798-UG00001 Rev . C 12/08 Printing issues Condition Possible C auses What to Do Wher e to Go Colored stripe on Paper is lo w Change the paper Chapter 3: Setting up the printer , the receipt “Load or change the rec eipt paper ” (See page 11) Receipt does not come P aper [...]

  • Page 27

    Chapter 4: Using the P rinter 27 12/08 A798-UG00001 R ev . C A798 Thermal Receipt P rinter: User Guide Printer does not function Condition Possible C auses What to Do Where t o Go Printer does not function Printer not plugged in Check that printer cables Chapter 3: Setting up the pr inter , when turned on are properly c onnected “ Connec t the ca[...]

  • Page 28

    Chapter 5: P aper and Supplies 28 A798 Thermal Receipt Print er: User Guide A798-UG00001 Rev . C 12/08 Chapter 5: P aper and Supplies Ordering from TPG Printer parts, accessories, and small quantities of paper can be ordered directly from TPG. While the TPG part numbers are listed here for your convenience, keep in mind that these numbers may chang[...]

  • Page 29

    Chapter 5: P aper and Supplies 29 12/08 A798-UG00001 R ev . C A798 Thermal Receipt P rinter: User Guide Qualied Paper Grades Contact the converter of your choice to order paper . TPG recommends the following paper grades produced by their respective manufacturers. There are a number of paper converters qualied to provide this paper , provided[...]

  • Page 30

    Chapter 5: P aper and Supplies 30 A798 Thermal Receipt Print er: User Guide A798-UG00001 Rev . C 12/08 Ordering miscellaneous supplies Cash dr awers Order cash drawers from the following suppliers: Cash Dra wers Number NCR 7052-K657 TM M-S Cash Drawer C orp. EP -125 K series TM , EP-127 TM , EP-102 TM APG Cash Draw er Model 322 TM Indiana Cash Draw[...]

  • Page 31

    A798 Thermal Receipt Print er: User Guide A798-UG00001 Rev . C 12/08[...]