Cisco Systems OL-19025-01 manuel d'utilisation

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Un bon manuel d’utilisation

Les règles imposent au revendeur l'obligation de fournir à l'acheteur, avec des marchandises, le manuel d’utilisation Cisco Systems OL-19025-01. Le manque du manuel d’utilisation ou les informations incorrectes fournies au consommateur sont à la base d'une plainte pour non-conformité du dispositif avec le contrat. Conformément à la loi, l’inclusion du manuel d’utilisation sous une forme autre que le papier est autorisée, ce qui est souvent utilisé récemment, en incluant la forme graphique ou électronique du manuel Cisco Systems OL-19025-01 ou les vidéos d'instruction pour les utilisateurs. La condition est son caractère lisible et compréhensible.

Qu'est ce que le manuel d’utilisation?

Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation Cisco Systems OL-19025-01 décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

Donc, ce qui devrait contenir le manuel parfait?

Tout d'abord, le manuel d’utilisation Cisco Systems OL-19025-01 devrait contenir:
- informations sur les caractéristiques techniques du dispositif Cisco Systems OL-19025-01
- nom du fabricant et année de fabrication Cisco Systems OL-19025-01
- instructions d'utilisation, de réglage et d’entretien de l'équipement Cisco Systems OL-19025-01
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

Pourquoi nous ne lisons pas les manuels d’utilisation?

Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Cisco Systems OL-19025-01 ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Cisco Systems OL-19025-01 et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Cisco Systems en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Cisco Systems OL-19025-01, comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Cisco Systems OL-19025-01, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation Cisco Systems OL-19025-01. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    Americas Headquarters Cisco Systems, In c. 170 West Tasman Drive San Jose, CA 951 34-1706 USA http://www.ci sco.com Tel: 408 526-4000 800 553-NETS (638 7) Fax: 408 527-0883 Cisco Unif ied IP P hone 6921, 6941, and 6961 A dministration Guide f or Cisco Unif ied Communications Manager 7 .1 (SCCP) Text Part Number: OL -19025-01[...]

  • Page 2

    THE SPECIFICATION S AND INFORMAT ION RE GARDIN G TH E PRODU CTS IN THIS MANU AL A RE SUBJ ECT T O CHAN GE W ITHOUT N OTICE. ALL STATEMENTS , INFORMATION, AND RECOMMENDA TIONS IN THI S MANUAL ARE BE LIEVED TO BE A CCURATE BUT ARE PRESENTED WI THOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUS T TAKE FULL RESPONSI BILITY FOR THEIR APPLICAT ION[...]

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    [...]

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    [...]

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    v Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unifi ed Communications Manager 7.1 (SCCP) OL-19025-01 CONTENTS Preface xi Overview xi Audience xi Organization xi Related Documentation xii Obtaining Documentation, Obtaining Support, and Security Guid elines xiii Document Conventions xiii CHAPTER 1 An Overview of the Ci[...]

  • Page 6

    Contents vi Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Understanding P hone Configuration Files 2-5 Understanding the Phon e Startup Process 2-6 Adding Phones to the Cisco Unified Commun ications Manager Database 2-7 Adding Phones with Auto-Registration 2-8 Addin[...]

  • Page 7

    Contents vii Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Manager 7.1 (SCCP) OL-19025-01 CHAPTER 5 Configuring Featur es, Templates, Services, and Users 5-1 Telephony Features Available for the Cisco Unified IP Phone 5-1 Join and Direct Transfer Policy 5-13 Configuring Corporate and Persona l Di[...]

  • Page 8

    Contents viii Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Network Statistics 8-7 Device Logs 8-8 Streaming Statistics 8-9 CHAPTER 9 Troubleshooting and Maintenance 9-1 Resolving Startup Problems 9-1 Symptom: The Cisco Unified IP Phone Does Not Go Through its Norma[...]

  • Page 9

    Contents ix Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Manager 7.1 (SCCP) OL-19025-01 Giving Users Ac cess to the User Options Web Pages A-1 How Users Subscribe to Services and Configure Phone Fe atures A-2 How Users Access a Voice Messaging System A-2 How Users Configure Personal Directory En[...]

  • Page 10

    Contents x Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01[...]

  • Page 11

    xi Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unifi ed Communications Manager 7.1 (SCCP) OL-19025-01 Preface Overview Cisco Unified IP Phone 6921 , 6941, and 6961 Admini stratio n Guide for Cisco Unified Communications Manager 7.1 (SCC P) provides the information you n eed to unde rstand, instal l, configure, manage[...]

  • Page 12

    xii Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Preface Related Documentation For more information about Cisco Unified IP Phones or Cisco Unified Communicatio ns Manager , refer to the followi ng publications: Cisco Unified IP Phone 6900 Series These publications [...]

  • Page 13

    xiii Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Manager 7.1 (SCCP) OL-19025-01 Preface Cisco Unified Communications Manager Administration Related publicat ions are avai lable at the following URL: http://www .cisco.com/en/US/prod ucts/sw/voicesw/ps556/tsd _products_suppor t_series_home.html C[...]

  • Page 14

    xiv Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Preface Note Means reader take note . Notes contain helpful suggestions o r refe rences to material not covered in the publication. Caution Means re a d e r b e c a re f u l . In this situation, you might do somethin[...]

  • Page 15

    CH A P T E R 1-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 1 An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phone 69 21, 6941, and 6961 provi de voice communication over an Internet Protocol (IP) netw ork. The Cisco Unified IP Phone functions muc[...]

  • Page 16

    1-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Figure 1-1 shows the main components of [...]

  • Page 17

    1-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unifi ed IP Phone 6921, 6941, and 6961 4 T ransfer button T ransfers a call. 5 Conference button C reates a conference call. 6 Hold button P[...]

  • Page 18

    1-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Figure 1-2 shows the main components of the Cisco Unified IP Phone 6941. Figur e 1 -2 Cisco Unified IP[...]

  • Page 19

    1-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unifi ed IP Phone 6921, 6941, and 6961 2 Phone screen Shows information abou t your phone such as directo ry number , active call and line s[...]

  • Page 20

    1-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 12 Mute button T oggles the microphone on or of f. When the micro phone is muted, the button is lit. 1[...]

  • Page 21

    1-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unifi ed IP Phone 6921, 6941, and 6961 Figure 1-3 shows the main components of the Cisco Unified IP Phone 6961. Figur e 1 -3 Cisco Unified I[...]

  • Page 22

    1-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 5 Conference button C reates a conference call. 6 Hold button Places an active call on hold. 7 Navigat[...]

  • Page 23

    1-9 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols are Used? What Networking Protocols are Used? Cisco Unified IP Phones support sev eral industry-stan dard and Cisco networking protocol s [...]

  • Page 24

    1-10 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Pr otocols are Used? Related Topics • Understanding Interactions wit h Other Ci sco Unified IP T elephony Products, page 2- 1 • Understanding t[...]

  • Page 25

    1-11 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Ph one 6921, 6941, and 6961? What Features are Supported on the Cisco Unified IP Phone 6921, 6941, and 6961? Ci[...]

  • Page 26

    1-12 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on th e Cisco Unified IP Ph one 6921, 6941, and 6961? Configuring Telephony Features Y ou can modify additional settings fo r the Cisco[...]

  • Page 27

    1-13 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Featur es for Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Phones Cisco Unified IP Phone 6921, 694 1, and 69[...]

  • Page 28

    1-14 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones • BA T and the T ool for Auto-Reg istered Phones Support (T APS) For more information abou t these[...]

  • Page 29

    1-15 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring a nd Installing Cisco Unified IP Phones Ta b l e 1 -6 Chec klist for Conf igur ing the Cisco Unified IP Phone 6921, 6941, and 6961 in Cisco[...]

  • Page 30

    1-16 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones 5. Add and configure director y numbers (lines) on the phone by completing th e required fields in t[...]

  • Page 31

    1-17 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring a nd Installing Cisco Unified IP Phones 10. Add user informatio n by configuring requ ired fields. Required fields are indicate d by an ast[...]

  • Page 32

    1-18 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Installing Cisco Unified IP Phones After you have added the ph ones to th e Cisco Unified Communicat[...]

  • Page 33

    1-19 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring a nd Installing Cisco Unified IP Phones 4. If you are configuring the netwo rk settings on the phone, you can set up an IP address for th e[...]

  • Page 34

    1-20 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Terminology Differences Terminology Differences Ta b l e 1-8 highlights some of the i mportant diff erences in terminology that is used in these documents: • Cis[...]

  • Page 35

    CH A P T E R 2-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 2 Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unified IP Phones enable you to communicate by using voic e over a data net work. T o provide this capability , the IP Phones depen[...]

  • Page 36

    2-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on Your Network Understanding Interactions with Othe r Cisco Unified IP Tele phony Products Understanding How the Cisco Unified IP Phone Interacts with Cisco[...]

  • Page 37

    2-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Providing Power to the Cisco Un ified IP Phone Y ou can resolve t hese issues by isolating t he voice tr af fic onto a separate VLAN . The s[...]

  • Page 38

    2-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on Your Network Providing Power to the Cisco Unified IP Phone Power Guidelines Ta b l e 2-1 provides guidelines f or powering the Cisco Un ified IP Phone 692[...]

  • Page 39

    2-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Understanding P hone Configuration Files Obtaining Additional Information about Power For related information about p ower , refer to the d [...]

  • Page 40

    2-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process Understanding the Phone Startup Process When connecting to the V oIP network, the Cisco Unified IP Ph[...]

  • Page 41

    2-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Adding Phone s to the Cisco Un ified Communications Manager Da tabase Adding Phones to the Cisco Unified Communications Manager Database Bef[...]

  • Page 42

    2-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communi cations Manager Database Ta b l e 2-4 provides an overview o f these methods for adding phon es to[...]

  • Page 43

    2-9 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Adding Phone s to the Cisco Un ified Communications Manager Da tabase Related Topics • Adding Phones with Auto-Registration and T APS, pag[...]

  • Page 44

    2-10 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address for a Cisco Unified IP Phone After you have collected MAC addresses, in Cisco Unified Communications Manager Adm[...]

  • Page 45

    CH A P T E R 3-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 3 Setting Up the Cisco Unified IP Phone This chapter includes t he following topics, which h elp you install the Cisco Unified IP Phone on an IP telephony n etwork: • Before Y ou Beg in, page 3-1 • U[...]

  • Page 46

    3-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Components Note The Cisco Unified IP Phone displays the date and time fro m Cisco Unified Communi cations [...]

  • Page 47

    3-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unifie d IP Phone 6921, 6941, and 6961 Components – labeled C omputer Each port supports 10 /100 Mbps half- or full-duple x connections to ext[...]

  • Page 48

    3-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Components Audio Quality Beyond the ph ys ical, mech anical and technical performance, the au dio portion [...]

  • Page 49

    3-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Y ou must conn ect t he Cisco Unified IP Phone to the n etwork and to a power source before [...]

  • Page 50

    3-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco U nified IP Phone Figur e 3-1 Cisco Unified IP Phone 6921 and 6941 Cable Connections 192762 2 3 4 5 6 7 1[...]

  • Page 51

    3-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figur e 3-2 Cisco Unified IP Phone 6961 Cable Connections Related Topics • Footstand, page 3-8 • V erifying the Phone S tartup[...]

  • Page 52

    3-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Reducing Powe r Consumption on the Phone Reducing Power Consumption on the Phone Y ou can reduce the amount of energy that th e Cisco Unified IP Phone 6921, 69 41, and [...]

  • Page 53

    3-9 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Footstand Figur e 3-3 Cisco Unified IP Phone 6921 and 6941 1 2 194407 1 Footstand slots for a higher viewing angle 2 Footstand slots for a lowe r viewing angle[...]

  • Page 54

    3-10 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Footstand Figur e 3-4 Cisco Unified IP Phone 6961 194406 1 2 CISCO 1 Footstand slots for a higher viewing angle 2 Footstand slots for a lower viewing angle[...]

  • Page 55

    3-11 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Footstand Higher Viewing Angle 195159[...]

  • Page 56

    3-12 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Mounting the Phone to the Wall Lower Viewing Angle Mounting the Phone to the Wall Y ou can mount the Cisco Unified IP Phone on the wall by usin g special brackets avai[...]

  • Page 57

    3-13 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Startup Network Settings 2. The screen displays the Cisco Systems, Inc., logo screen. 3. These messages appear as the phone starts up. – Configuring IP m[...]

  • Page 58

    3-14 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring St artup Network Settings[...]

  • Page 59

    CH A P T E R 4-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 4 Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone i ncludes many configurable network settings that you may need to mo dify before the phone is functional for your users. Y [...]

  • Page 60

    4-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 4 Config uring Setti ngs on the Cisc o Unified IP Phone Configuration Menus on the Cisco Unified IP Phone Displaying a Configuration Menu T o display a configuration menu, perform the follow ing steps. Note Y[...]

  • Page 61

    4-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Configuration Menu s on the Cisco Unified IP Phone Unlocking and Locking Options Y ou can apply a password t o the phone so that no changes can be made to[...]

  • Page 62

    4-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 4 Config uring Setti ngs on the Cisc o Unified IP Phone Network Setup Menu Network Setup Menu The Network Setup menu prov ides options for viewin g and making a variety of n etwork settings. Ta b l e 4-1 desc[...]

  • Page 63

    4-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Network Setup Menu PC VLAN Allows the phone t o interope rate with 3rd party switches that do not support a vo ice VLAN. The Admi n VLAN ID option must be[...]

  • Page 64

    4-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 4 Config uring Setti ngs on the Cisc o Unified IP Phone IPv4 Setup Menu Options IPv4 Setup Menu Options The IPv4 Setup menu is a submenu of t he Network Setup menu. T o reach the IPv4 Setup menu, select the I[...]

  • Page 65

    4-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone IPv4 Setup Men u Options Related Topics • Displaying a Configurati on Menu, page 4-2 • Unlocking and Lock ing Options, page 4-3 • Editing V alues, p[...]

  • Page 66

    4-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 4 Config uring Setti ngs on the Cisc o Unified IP Phone IPv4 Setup Menu Options[...]

  • Page 67

    CH A P T E R 5-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 5 Configuring Features, Templates, Services, and Users After you install Ci sco Unified IP Phones in yo ur network, configure th eir network settings, and ad d them to Cisco Unified Com munication s Mana[...]

  • Page 68

    5-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unified IP Phone For information about usin g most of th ese features on the ph one, refer to Ci sco Unifie[...]

  • Page 69

    5-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone Call Back Provides users with an audi o and visual alert on the phone when a busy or unav[...]

  • Page 70

    5-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unified IP Phone Call forward configurable display Allows you to specify in formation that appear s on a ph[...]

  • Page 71

    5-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone Caller ID Bloc king Allows a user to block their ph one number or e-mail address from pho[...]

  • Page 72

    5-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unified IP Phone CTI Applications A computer telephony in tegration (CTI) route point can designate a vi rt[...]

  • Page 73

    5-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone Do Not Dist urb (DND) When DND is turned on, either no audibl e rings occur during the ri[...]

  • Page 74

    5-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unified IP Phone Hold St atus En ables phones with a shared line to dist inguish between the local and remo[...]

  • Page 75

    5-9 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone Join Allows users to comb ine two calls that are o n one line to crea te a conferen ce ca[...]

  • Page 76

    5-10 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unified IP Phone Message waiting Indicator A light on the handset that in dicates that a us er has one or [...]

  • Page 77

    5-11 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone Programmable Feature Buttons The administrator can assign features , such as New Call, C[...]

  • Page 78

    5-12 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unified IP Phone Speed-dialing Dials a specified number th at has been previ ously stored. For more inform[...]

  • Page 79

    5-13 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features , Templates, Services, and Users Configuring Corporate and Perso nal Directories Join and Direct Transfer Policy Some JT API/T API applications are not compatible with the Join and Dir[...]

  • Page 80

    5-14 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Modifying Phone Button Templates After completing the LDAP directory conf iguration, users can use the Corporate Directory service on their Cisco Unif[...]

  • Page 81

    5-15 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features , Templates, Services, and Users Modifying Phone Bu tton Templates • The default Cisco Unified IP Phone 6961 template that ships w ith t he phon e uses butt ons 1 throu gh 12 for lin[...]

  • Page 82

    5-16 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Configuring Softkey Templates Procedure Step 1 From Cisco Uni fied Co mmunica tions Manager Administration, choose Device > Device Settings > Ph[...]

  • Page 83

    5-17 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features , Templates, Services, and Users Configuring So ftkey Templates Note Cisco Unified Communications Manager allows you to conf igure any softkey in a softkey temp late, but unsupported s[...]

  • Page 84

    5-18 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Setting Up Services Setting Up Services Y ou can give users access to Cisco Unified IP Phone Services on the Cisco Unified IP Phone 6921, 6941, and 69[...]

  • Page 85

    5-19 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features , Templates, Services, and Users Adding Users to Cisco Unified Communications Manager Adding Users to Cisco Unified Communications Manager Adding user s to Cisco Unified Communications[...]

  • Page 86

    5-20 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Managing the User Options Web Pa ges Procedure Step 1 From Cisco Uni fied Co mmunica tions Manager Administration, choose User Management > User Gr[...]

  • Page 87

    5-21 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features , Templates, Services, and Users Managing the User O ptions Web Pages http://< server_name:portnumber> /cc muser/ , where server_name is the host name of the Cisco Unifie d Commu[...]

  • Page 88

    5-22 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Configuring the Phone to Support Call Waiting Configuring the Phone to Support Call Waiting The Cisco Unified IP Phone 69 21, 6941, and 6961 support o[...]

  • Page 89

    CH A P T E R 6-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 6 Customizing the Cisco Unified IP Phone This chapter expl ains how yo u customize config urat ion files an d phone ring sou nds, and how to d isable the phone screen to conserve power . Ring so unds pla[...]

  • Page 90

    6-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 6 Customizin g the Cisco Unified IP Phone Creating Custom Phone Rings Creating Custom Phone Rings The Cisco Unified IP Phone ships wi th two default ring ty pes that are implement ed in hardware: Chirp1 and C[...]

  • Page 91

    6-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 6 Customiz ing the Cisco Unified IP Phone Configuring the Idle Display PCM File Requirements for Custom Ring Types The PCM files for the rings must meet the following req uirements for proper pl ayback on Cis[...]

  • Page 92

    6-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 6 Customizin g the Cisco Unified IP Phone Automatically Disabling the Cisco Unifie d IP Phone Backlight http://www .cisco.com/en/US/products/sw/voi cesw/ps556/products_tech_note0 9186a00801c0764.shtml In addi[...]

  • Page 93

    6-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 6 Customiz ing the Cisco Unified IP Phone Automatically Disabling th e Cisco Unified IP Phone Back light Ta b l e 6-1 Backlight On and Off Conf iguration Fields Field Description Days Backlight Not Active Day[...]

  • Page 94

    6-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 6 Customizin g the Cisco Unified IP Phone Automatically Disabling the Cisco Unifie d IP Phone Backlight[...]

  • Page 95

    CH A P T E R 7-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone This chapter descri bes how to use the follo wing menu s on the Cisco Unified IP Phone 6900 Series to view model informat[...]

  • Page 96

    7-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing M odel Information, Stat us, a nd Statistics on the Cisco Unifie d IP Phone Status Menu Status Menu T o display the Status menu, press the Applications button and then select Admin Settings > S t[...]

  • Page 97

    7-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phone Status Menu T o exit the Status Messages screen, press the Back softkey . Ta b l e 7 -2 Status Messag es on the Cisco Uni fi[...]

  • Page 98

    7-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing M odel Information, Stat us, a nd Statistics on the Cisco Unifie d IP Phone Status Menu DNS timeout DNS server did not respond. • Network is busy—The errors should resolve themselves when the ne[...]

  • Page 99

    7-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phone Status Menu Load rejected HC The application that was downloaded is not compatible with the phone’ s hardware. Occurs if y[...]

  • Page 100

    7-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing M odel Information, Stat us, a nd Statistics on the Cisco Unifie d IP Phone Status Menu Network Statistics Screen The Network Statistics screen displa ys information ab out the phone and ne twork pe[...]

  • Page 101

    7-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phone Status Menu Step 4 Select St a t u s > Network S tatistics. T o reset the Rx Frames, Tx Frames, and Rx Broadcasts statist[...]

  • Page 102

    7-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing M odel Information, Stat us, a nd Statistics on the Cisco Unifie d IP Phone Status Menu Call Statistics Screen Y ou can access the Call Statistics screen on the phone to display counters, statistics[...]

  • Page 103

    7-9 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phone Status Menu T o display the Call Statis tics screen for information about the latest voice st ream, follow these steps: Proc[...]

  • Page 104

    7-10 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing M odel Information, Stat us, a nd Statistics on the Cisco Unifie d IP Phone Status Menu Cumulative Conceal Ratio T otal number of concealment frames divided by to tal number of speech frames receiv[...]

  • Page 105

    CH A P T E R 8-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 8 Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page fr om which you can view a variety of informatio n about the phone, includi ng: • Device information • Netw[...]

  • Page 106

    8-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Accessing the Web Page for a Phone T o access the web page for a Cisco Unified IP Phone, perform t hese steps. Note If you [...]

  • Page 107

    8-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Disabling and E nabling Web Page Acce ss – St r e a m 1 —Displays a va riety of streaming statis tics. For more information, see the “S treaming Statisti[...]

  • Page 108

    8-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Network Setup Network Setup The Network Setup on a pho ne’ s web page displays network setup information and inf ormation about other phone settings . Ta b [...]

  • Page 109

    8-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Setup TFTP Server 1 Primary T rivial File T ransfer Protocol (TFTP) server used by the phone. TFTP Server 2 Backup T rivial File T ransfer Protocol (TF[...]

  • Page 110

    8-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Network Setup Idle URL URL that the phone displays when the phone has not been used for the time specified by Idle URL T ime, and no menu is op en. Idle URL T[...]

  • Page 111

    8-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Network Statistics The following network stati stics hyperlinks on a phone’ s web page provide information about networ k traffic on the p[...]

  • Page 112

    8-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Device Logs Device Logs The following device log s hyperlinks on a pho ne’ s web page provide information you can use t o help monitor and tr oubleshoot the[...]

  • Page 113

    8-9 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously . A phone streams info[...]

  • Page 114

    8-10 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Streaming Statistics Related Topics • “Configuring Setti ngs on the Cisco Unified IP Phone” chapter Interval Conceal Ratio Ratio of concealment frames [...]

  • Page 115

    CH A P T E R 9-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 9 Troubleshooting and Maintenance This chapter provi des information that can assist you in t roubleshooting problems with y our Cisco Unified IP Phone or wit h your IP telephony network. It also ex plai[...]

  • Page 116

    9-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshootin g and Maintenance Resolving Startup Problems Symptom: The Cisco Unified IP Phone D oes Not Go Through its Normal Startup Process When you connect a Cisco Unified IP Phone into the n etwork po[...]

  • Page 117

    9-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshooting a nd Maintenance Resolving Startup Problems • V erifying DNS Settings, page 9-4 • Cisco CallMa nager a nd TFTP Services Are Not Runn ing, pa ge 9-4 • Creating a New Configuration Fil e[...]

  • Page 118

    9-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshootin g and Maintenance Resolving Startup Problems If you are u sing DHCP , check the IP add resses distribut ed by your DHCP server . Refer to the Understanding and T roublesho oting DHCP in Catal[...]

  • Page 119

    9-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshooting a nd Maintenance Resolving Startup Problems Procedure Step 1 From Cisco Unified Communicat ions Manager , choose Device > Phone > Find to locate the phone experiencing problems. Step 2[...]

  • Page 120

    9-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshootin g and Maintenance Cisco Unified IP Ph one Resets Unexpectedly Cisco Unified IP Phone Resets Unexpectedly If users report that their phones are resetting during cal ls or while idle on their d[...]

  • Page 121

    9-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshooting a nd Maintenance Cisco Unified IP Phone Resets Unexpecte dly Checking Static IP Address Settings If the phone has been assigned a static IP address, veri fy that you have entere d the correc[...]

  • Page 122

    9-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshootin g and Maintenance General Trouble shooting Tips Step 4 From Cisco Unified Communicat ions Manager , choose System > Server and verify that the server is referred to by its IP address and n[...]

  • Page 123

    9-9 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshooting a nd Maintenance General Troubleshootin g Tips Changing the telephon e configuration. By default, the network configuration opt ions are locked to prevent users from making changes that coul[...]

  • Page 124

    9-10 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshootin g and Maintenance Resetting or Restorin g the Cisco Unified IP Phone Resetting or Restoring the Cisco Unified IP Phone There are two general methods for resetting or restoring the Cisco Unif[...]

  • Page 125

    9-11 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshooting a nd Maintenance Monitoring the Voice Quality of Calls Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the fol lowin g infor matio n is erased or [...]

  • Page 126

    9-12 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshootin g and Maintenance Where to Go for More Trou bleshoot ing Information Note Concealment ratio and concealment seconds are prima ry measurements based on frame loss. A Co nceal Ratio of zero in[...]

  • Page 127

    9-13 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshooting a nd Maintenance Cleaning the Cisco Un ified IP Phone Cleaning the Cisco Unified IP Phone T o clean your Cisco Unified IP phone, use only a dry soft cloth to gently wipe the pho ne and the [...]

  • Page 128

    9-14 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshootin g and Maintenance Cleaning the Cisco Unified IP Phone[...]

  • Page 129

    A-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Un ified Communications Manager 7.1 (SCCP) OL-19025-01 APPENDIX A Providing Information to Users Via a Website If you are a system administrator , you are likely the primary source of in format ion for Cisco Unified IP Phone users in your network or company . It is impo[...]

  • Page 130

    A-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix A Providing Information to Users Via a Website How Users Subscr ibe to Services and Configure Phone Fe atures How Users Subscribe to Services and Configure Phone Features End users can perform a variety of ac[...]

  • Page 131

    A-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Manager 7.1 (SCCP) OL-19025-01 Appendix A Providing In formation to Users Via a Website How Users Configure Persona l Directory Entries How Users Configure Personal Directory Entries Users can configure personal di rectory entries on the Cisco Uni[...]

  • Page 132

    A-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix A Providing Information to Users Via a Website How Users Config ure Personal Directory Entr ies Step 9 T o complete the process, follow the steps in the “Configur ing the Synchroni zer” section on page A-[...]

  • Page 133

    B-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Un ified Communications Manager 7.1 (SCCP) OL-19025-01 APPENDIX B Supporting International Users T ranslated and localized versions of the Cisco Unified IP Phones are availa ble in seve ral languages. If you are supporting Cisco Unified IP Phones in a non-En glish envir[...]

  • Page 134

    B-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix B Supporting International Users Support for Inte rnational Call Logging international escape co de for your location. In addition, while the cal l log or directory entry may display the full international nu[...]

  • Page 135

    C-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Un ified Communications Manager 7.1 (SCCP) OL-19025-01 APPENDIX C Technical Specifications The following sections de scribe the te chnical specificatio ns for the Cisco Unified IP Ph one 6900 Series. • Physical and Operating Environment Specifications, page C-1 • Ca[...]

  • Page 136

    C-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix C Tec hnical Specific ations Cable Specificatio ns Cable Specifications • RJ-9 jack (4-conductor) for handset and headset connection. • RJ-45 jack for the LAN 10/10 0BaseT connection (labeled 10/1 00 SW o[...]

  • Page 137

    C-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Manager 7.1 (SCCP) OL-19025-01 Appendix C Technical Specific ations Network and Acce ss Port Pinouts 5 BI_DD- 6 BI_DA- 7 BI_DC+ 8 BI_DC- Note “BI” stands for bi-directional, whil e DA, DB, DC and DD stand for “Data A”, “Data B”, “Dat[...]

  • Page 138

    C-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix C Tec hnical Specific ations Network an d Access Port Pinouts[...]

  • Page 139

    D-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Un ified Communications Manager 7.1 (SCCP) OL-19025-01 APPENDIX D Basic Phone Administration Steps This appendix prov ides minimum, basic configurat ion steps for you to do the follo wing: • Add a new user to Cisco Unified Communications Man ager Administration • Co[...]

  • Page 140

    D-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix D Basic Phone Administration Ste ps Adding a U ser to Cisco Unified Communic ations Manager Adding a User to Cisco Un ified Communications Manager This section describes steps for adding a user to Cisco Unifi[...]

  • Page 141

    D-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Manager 7.1 (SCCP) OL-19025-01 Appendix D Basic Phone Ad ministration Steps Adding a User to Cisco Unified Communications Manager Adding a User From an Ex ternal LDAP Directory If you added a user to an LDAP Direct ory (a non- Cisco Unified Commu [...]

  • Page 142

    D-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix D Basic Phone Administration Ste ps Configuring the Ph one Example : 26640 (John Do e’ s internal company telephon e number) Step 3 Click Save . Step 4 Proceed to the section Configuring the Phone, page D-4[...]

  • Page 143

    D-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Manager 7.1 (SCCP) OL-19025-01 Appendix D Basic Phone Ad ministration Steps Configuring the Phone Note Phone button templates are defined on th e Phone Button T emplate Configuration window of Cisco Un ified Communications Man ager Administration [...]

  • Page 144

    D-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix D Basic Phone Administration Ste ps Configuring the Ph one T o identify the settings that ar e contained in the profile, choose System > Security Profile > Phone Security Profile . Note The security pro[...]

  • Page 145

    D-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Manager 7.1 (SCCP) OL-19025-01 Appendix D Basic Phone Ad ministration Steps Configuring the Phone Note This setting applies only t o the current device unless you check t he check box at right (Update Shared Device Settings) and click the Propagat[...]

  • Page 146

    D-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix D Basic Phone Administration Ste ps Performing Fina l End User Configur ation Steps Performing Final End User Configuration Steps If you are not already on the End User Configu ration page, choose User Manage[...]

  • Page 147

    E-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Un ified Communications Manager 7.1 (SCCP) OL-19025-01 APPENDIX E Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921, 6941, and 6961 This appendix contain s information on installing the wall mount for use with the Cisco Unified IP Phone 69 21, 6941, and [...]

  • Page 148

    E-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix E Installing the Wall Mount Kit fo r the Cisco Unified IP Phone 6921, 6941, and 6961 Before You Begin Before You Begin Y ou will need these tools to install the bracket: • #1 and #2 Phillip s-head screwdriv[...]

  • Page 149

    E-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Manager 7.1 (SCCP) OL-19025-01 Appendix E Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921, 6941, and 6961 Installing the Bracket Figur e E-2 Mounting the W all Brack et Level wall bracket on wall Mark mounting holes through brack[...]

  • Page 150

    E-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix E Installing the Wall Mount Kit fo r the Cisco Unified IP Phone 6921, 6941, and 6961 Installing the Bracket Step 2 Attach the phone bracket to the I P phone ( Figure E-3 ). a. Detach the handset cord (and hea[...]

  • Page 151

    E-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Manager 7.1 (SCCP) OL-19025-01 Appendix E Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921, 6941, and 6961 Installing the Bracket Step 3 Remove the handset wall ho ok in the handset rest, rot ate the hook 180 degrees, and rein ser[...]

  • Page 152

    E-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix E Installing the Wall Mount Kit fo r the Cisco Unified IP Phone 6921, 6941, and 6961 Installing the Bracket Step 4 Attach the Ethernet cabl e to the 10/100 SW networ k port and wall jack. If you are connectin[...]

  • Page 153

    E-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Manager 7.1 (SCCP) OL-19025-01 Appendix E Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921, 6941, and 6961 Installing the Bracket Step 5 Attach the phone to the wall bracket by inser ting the tabs on the top of the phone bracket i[...]

  • Page 154

    E-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix E Installing the Wall Mount Kit fo r the Cisco Unified IP Phone 6921, 6941, and 6961 Installing the Bracket[...]

  • Page 155

    F-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Un ified Communications Manager 7.1 (SCCP) OL-19025-01 APPENDIX F Cisco Unified IP Phone Non-Lockable Wall Mount This appendix contain s information on installing the fo llowing product: • ADA Non-Lockable W all Mount Kit for 6900 Series: Inst alled on the Cisco Unifi[...]

  • Page 156

    F-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix F Cisco U nified IP Phone Non-Lockable Wall Mo unt ADA Non-Lockable Wa ll Mount Kit for 6900 Series The following figu re shows the phone with the w all mount kit from the side. Figur e F-2 Side V iew of AD A[...]

  • Page 157

    F-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Manager 7.1 (SCCP) OL-19025-01 Appendix F Ci sco Unified IP Phone N on-Lockable Wall Mount ADA Non-Lockable W all Mount Kit for 6900 Series • One phone bracket • One wall bracket • Four #8-18 x 1.25-inch P hillips-head screws with four an ch[...]

  • Page 158

    F-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix F Cisco U nified IP Phone Non-Lockable Wall Mo unt ADA Non-Lockable Wa ll Mount Kit for 6900 Series Figur e F-4 Mou nt the W all Brac k et Step 2 Attach the phone bracket to the I P phone. a. Detach the hands[...]

  • Page 159

    F-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Manager 7.1 (SCCP) OL-19025-01 Appendix F Ci sco Unified IP Phone N on-Lockable Wall Mount ADA Non-Lockable W all Mount Kit for 6900 Series Figur e F-5 At tach Phone Br ack et Step 3 Attach the cables. a. Attach the Ethernet cabl e to the 10/100 S[...]

  • Page 160

    F-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix F Cisco U nified IP Phone Non-Lockable Wall Mo unt ADA Non-Lockable Wa ll Mount Kit for 6900 Series Figur e F-6 At tach Cables Step 4 Attach the phone to the wall bracket by inser ting the tabs on the top of [...]

  • Page 161

    F-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Manager 7.1 (SCCP) OL-19025-01 Appendix F Ci sco Unified IP Phone N on-Lockable Wall Mount ADA Non-Lockable W all Mount Kit for 6900 Series Figur e F- 7 T ab L o c a t i o n T o remove the phone and mounting plate from the wal l bracket, you must [...]

  • Page 162

    F-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix F Cisco U nified IP Phone Non-Lockable Wall Mo unt ADA Non-Lockable Wa ll Mount Kit for 6900 Series Figur e F-8 Dis enga ge t ab s 3 45760[...]

  • Page 163

    IN-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unifi ed Communications Manager 7.1 (SCCP) OL-19025-01 INDEX A abbreviated dialing 5-2 AC adapter, connecti ng to 3-5 access, to phone settings 4-2 access port configuring 4-5 connecting 3-5 forwarding packets to 8-7 purpose 3-3 access to phone settings 4-1 adding Cisc[...]

  • Page 164

    Index IN-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manage r 7.1 (SCCP) OL-19025-01 adding manually to Ci sco Unified Communicat ions Manager 2-9 adding to Cisco Unified Commu nications Manager 2-7 cleaning 9-13 configuration checklist 1-14 configuration requirements 1-13 configuring user se[...]

  • Page 165

    Index IN-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unifi ed Communications Manager 7.1 (SCCP) OL-19025-01 verifying settings 9-4 DNS Server 1-5 4-6 documentation additional i-xii Domain Name 4-4 Domain Name System (DNS) 4-4 Domain Name System (DNS) server 4-6 do not distu rb 5-7 E enterprise parameters call forwa[...]

  • Page 166

    Index IN-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manage r 7.1 (SCCP) OL-19025-01 hunt group 5-8 log out of hunt groups 5-9 Hypertext Transfer Protoco l See HTTP I idle display configuring 6-3 viewing settings 6-4 XML service 6-3 installing Cisco Unifie d Commu nicati ons Managerconfigurat[...]

  • Page 167

    Index IN-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unifi ed Communications Manager 7.1 (SCCP) OL-19025-01 TFTP Server 1 4-7 options Admin. VLAN ID 4-4 CDP on PC port 8-7 CDP on switch port 8-7 Domain Name 4-4 Host Name 4-4 IPv4 TFTP Server 2 4-7 Operational VLAN ID 4-4 PC Port Configurat ion 4-5 PC VLAN 4-5 SW Po[...]

  • Page 168

    Index IN-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manage r 7.1 (SCCP) OL-19025-01 Private Line Automated Ringdown ( PLAR) 5-10 Programmable Feature B utton 1-20 programmable lin e button 1-20 programmable lin e button, description of 1-3, 1-5, 1-8 Programmable Line Key (PLK ) 1-20 programm[...]

  • Page 169

    Index IN-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unifi ed Communications Manager 7.1 (SCCP) OL-19025-01 T TCP 1-10 technical specifications, fo r Cisco Unified IP Phone C-1 telephony features abbreviated dialing 5-2 audible message waiting in dicator 5-2 auto answer 5-2 auto pickup 5-2 block external to externa[...]

  • Page 170

    Index IN-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manage r 7.1 (SCCP) OL-19025-01 phones resetting 9-7 physical connection 9-6 services on Cisco Unif ied Communications Manager 9-4 TFTP settings 9-3 VLAN configuratio n 9-7 U User Datagram Protocol See UDP User Options web page description [...]