Black Box KV5300 Series manuel d'utilisation

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Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation Black Box KV5300 Series décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

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Tout d'abord, le manuel d’utilisation Black Box KV5300 Series devrait contenir:
- informations sur les caractéristiques techniques du dispositif Black Box KV5300 Series
- nom du fabricant et année de fabrication Black Box KV5300 Series
- instructions d'utilisation, de réglage et d’entretien de l'équipement Black Box KV5300 Series
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

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Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Black Box KV5300 Series ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Black Box KV5300 Series et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Black Box en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Black Box KV5300 Series, comme c’est le cas pour la version papier.

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Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Black Box KV5300 Series, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation Black Box KV5300 Series. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    NOVEMBER 1998 SW721 through SW725 (-R3) Series KV3000, KV5000 Series KV3100, KV5100 Series KV3200, KV5200 Series KV3300, KV5300 Series FREE tech support 24 hours a day , 7 days a week: Call 724-746-5500 or fax 724-746-0746 . Mailing address: Black Box Corporation , 1000 Park Dr ., Lawrence, P A 15055-1018 World-Wide W eb: www.blackbox.com • E-mai[...]

  • Page 2

    1 THE SERVSWITCH™ FAMILY W elcome to the Ser vSwitch TM Family! Thank you for purchasing a BLACK BOX ® ServSwitch ™ Brand KVM switch! We appreciate your business, and we think you’ll appreciate the many ways that your new ServSwitch keyboard/video/mouse switch will save you money, time, and effort. That’s because our ServSwitch family is a[...]

  • Page 3

    2 SERVSWITCH™ AND SERVSWITCH ULTRA™ TRADEMARKS USED IN THIS MANUAL BLACK BOX and the logo are registered trademarks, ServSwitch, ServSwitch Ultra, Matrix ServSwitch, and ServManager are trademarks, and “The World’s Source for Connectivity” is a service mark, of Black Box Corporation. Apple, Mac, and Macintosh are registered trademarks, an[...]

  • Page 4

    3 FCC/IC STATEMENTS FEDERAL COMMUNICA TIONS COMMISSION AND CANADIAN DEP AR TMENT OF COMMUNICA TIONS RADIO FREQUENCY INTERFERENCE ST A TEMENTS This equipment generates, uses, and can radiate radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to r[...]

  • Page 5

    4 SERVSWITCH™ AND SERVSWITCH ULTRA™ NORMAS OFICIALES MEXICANAS (NOM) ELECTRICAL SAFETY ST A TEMENT INSTRUCCIONES DE SEGURIDAD 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura. 3. T[...]

  • Page 6

    5 NOM STATEMENT 12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada. 13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde sal[...]

  • Page 7

    6 SERVSWITCH™ AND SERVSWITCH ULTRA™ Contents Chapter Page 1. Specifications ........................................................................................... 10 2. Introduction ............................................................................................. 14 2.1 The Complete Package .....................................[...]

  • Page 8

    7 TABLE OF CONTENTS Chapter Page 4. Operation: Hardware and Commands (continued) 4.3 The Commands in Detail (continued) 4.3.7 Set Keyboard/Mouse (IBM and Multiplatform Regular ServSwitches Only) ........................................... 43 4.3.7.A Keyboard Types (IBM Type Keyboard Only) ........ 44 4.3.7.B Mouse Types (IBM Type Mouse Only) ......[...]

  • Page 9

    8 SERVSWITCH™ AND SERVSWITCH ULTRA™ Contents (continued) Chapter Page 5. Operation: On-Screen Display (continued) 5.2 The “Configure System” Page (continued) 5.2.4 Configure System: Expansion Units (IBM and Multiplatform Models Only) ........................................... 72 5.2.5 Configure System: Expansion Width (IBM and Multiplatfor[...]

  • Page 10

    9 TABLE OF CONTENTS Chapter Page 6. Troubleshooting (continued) 6.2 Common Problems (continued) 6.2.6 Mouse Driver Doesn’t Load ................................................. 88 6.2.7 Can’t Access Mouse Functions ............................................. 88 6.2.8 PS/2 Mouse Gets Out of Sync .............................................. [...]

  • Page 11

    10 SERVSWITCH™ AND SERVSWITCH ULTRA™ 1. Specifications Hardware Required — Monitor that supports your computers’ highest video standard; in multiplatform applications, should be a multisync model capable of forming video from either composite sync or separate horizontal and vertical sync signals (see Section 4.1.1 ) Compliance — FCC Part [...]

  • Page 12

    11 CHAPTER 1: Specifications Interfaces (continued)— CPU and MONITOR/KEYBOARD/MOUSE ports (continued): Multiplatform (KV30xx, KV50xx) models: P roprietary composite of: • IBM AT, IBM PS/2, Sun, or ADB keyboard; • RS-232, PS/2, Sun, or ADB mouse; and • Video (standards listed above) Resolution — With original Serv cabling: Up to 1024 x 768[...]

  • Page 13

    12 SERVSWITCH™ AND SERVSWITCH ULTRA™ Indicators — SW721 and KVxx02 models: (5) Front-mounted LEDs: (1) [Unit] POWER, (2) SELECT, (2) [CPU] POWER; SW722 and KVxx04 models: (9) Front-mounted LEDs: (1) [Unit] POWER, (4) SELECT, (4) [CPU] POWER; SW723 and KVxx08 models: (9) Front-mounted LEDs: (1) [Unit] POWER, (8) SELECT, (8) [CPU] POWER; SW724 [...]

  • Page 14

    13 CHAPTER 1: Specifications Power (continued)— For 230-VAC, 50-Hz operation (continued): Slimline and full-size (SW723AE, SW724AE, SW725AE, KV3104FAE, KV510xFAE, KVxx08SAE, KVxx12FAE, and KVxx16FAE) models: From wallmount power supply PS018E: Optimal input: 230 VAC, 50 Hz, 60 mA; Output: 16.5 VAC CT, 1.45 amps; Consumption: Up to 23.9 VA (11.9 w[...]

  • Page 15

    14 SERVSWITCH™ AND SERVSWITCH ULTRA™ 2. Introduction Thank you for choosing a ServSwitch™ or ServSwitch Ultra™. Designed with your needs in mind, your new Switch will simplify your job by helping you organize your multiple-computer application. With your Switch—depending on which model you have—you can use one keyboard, monitor, and mou[...]

  • Page 16

    15 CHAPTER 2: Introduction • The units have flash memory, so you can upgrade their firmware through their RS-232 ports. • Rackmount kits are also available. • Full-size 4-, 8-, and 12-port units can be expanded up to 16 ports by installing a 4-Port Expansion Board (see Appendix F ). Features exclusive to the PC and multiplatform models: • Y[...]

  • Page 17

    16 SERVSWITCH™ AND SERVSWITCH ULTRA™ 2.3 The Front Panel The front panels of the ServSwitch feature three pushbutton switches and several LED indicators. To familiarize yourself with these controls and indicators, refer to Figures 2-1, 2-2, and 2-3 below and the descriptions that follow on the next page. Figure 2-1. The front panel of a KV5x04M[...]

  • Page 18

    17 CHAPTER 2: Introduction Panel Label Description POWER Main Power LED: Lights to indicate that unit is powered ON. ON/OFF Power Button: Pressing this button turns the unit ON and OFF when the power supply is plugged into the unit and into a working outlet. CPU STATUS CPU Status LEDs: Numbered pairs of LEDs indicate the status of the CPU or submas[...]

  • Page 19

    18 SERVSWITCH™ AND SERVSWITCH ULTRA™ 2.4 The Rear Panel All cable connections are made at the rear panel of the ServSwitch, as illustrated in Figure 2-4 and described below. Figure 2-4. The rear panel of a 16 to 1 Ser vSwitch (KV3x16F). Panel Label Connector Description Connect the sharing computers to these ports with “CPU Adapter Cables.”[...]

  • Page 20

    19 CHAPTER 2: Introduction Panel Label Connector Description Connect the ServSwitch’s power-supply cord here. This is not a keyboard input. Power transformers are available for 110 VAC or 230 VAC. Both have center-tapped output of 17 VAC at 700mA. 5-pin DIN F POWER If you connect a more distant computer or terminal to this RS-232 serial port, you[...]

  • Page 21

    20 SERVSWITCH™ AND SERVSWITCH ULTRA™ 2.5 Cable Requirements Many switches of this type have what seems like ten million connectors on their rear panels: one for each CPU’s video cable, one for each keyboard cable, and a third for each mouse cable. The potential for tangling or mismatching cables is high. By contrast, you can connect the ServS[...]

  • Page 22

    21 CHAPTER 3: Installation 3. Installation 3.1 Quick Setup Guide Figure 3-1, below, shows a basic example of connecting a CPU, a submaster, a keyboard, a monitor, and a mouse to the ServSwitch unit. IBM PC equipment is shown, but the basic principles will be similar for all equipment types. Connectors will vary depending on the types of equipment y[...]

  • Page 23

    22 SERVSWITCH™ AND SERVSWITCH ULTRA™ 3.2 Installation Procedure This section provides complete instructions for the hardware setup of a single ServSwitch. (For detailed instructions on the capabilities and concerns involved in installing a cascaded Switch system, see Section 3.3 ; to make troubleshooting the installation easier, we recommend th[...]

  • Page 24

    23 CHAPTER 3: Installation 3.2.3 C ONNECTING CPU S CPU Adapter Cables run from the ServSwitch to the keyboard port, mouse port, and video-output port of each CPU you want to directly attach to it. Different types of this cable fit the connectors on different computers (see Appendix B ). This cable also comes in the different lengths supported by di[...]

  • Page 25

    24 SERVSWITCH™ AND SERVSWITCH ULTRA™ of this writing, it does not support docking stations; your Serv system might not function properly if any are attached. Even if you connect your ThinkPad directly (rather than through a docking station) to the keyboard, video, and mouse feeds from the ServSwitch, it still won’t work, because the ServSwitc[...]

  • Page 26

    25 CHAPTER 3: Installation 3.2.6 S WITCHING FROM THE K EYBOARD Your ServSwitch is now ready for operation using its default settings. To take full advantage of the Switch’s features, refer to Chapter 4 , which gives detailed information about each of the ServSwitch commands, describing each command’s function and keystroke sequence. For your co[...]

  • Page 27

    26 SERVSWITCH™ AND SERVSWITCH ULTRA™ You can add submasters to your ServSwitch system as you need them. For each submaster you add to the system, you add as many ports as are on that submaster, minus the one port on each master “above” it that’s now occupied. Refer to Figure 3-2 on the next page: • Connecting one 4-port submaster Serv u[...]

  • Page 28

    27 CHAPTER 3: Installation Figure 3-2. Basic Ser vSwitch cascading. CPU1 CPU3 CPU2 CPU4 MONITOR/KEYBOARD/MOUSE RS-232 POWER 17VAC CT CPU1 CPU3 CPU2 CPU4 MONITOR/KEYBOARD/MOUSE RS-232 POWER 17VAC CT CPU 7 CPU 6 CPU 5 CPU 4 CPU 3 CPU 2 CPU 1 4 3 2 1 4 3 2 1 CPU1 CPU3 CPU2 CPU4 MONITOR/KEYBOARD/MOUSE RS-232 POWER 17VAC CT CPU 16 CPU 15 CPU 14 CPU 13 4[...]

  • Page 29

    28 SERVSWITCH™ AND SERVSWITCH ULTRA™ • If you use coaxial cables, the maximum recommended distance from the ServSwitch to the attached monitor, keyboard, and mouse is 20 ft. (6.1 m) with typical monitors and video resolutions, but see the first Caution notice on page 23. For typical CPUs, this is also the maximum recommended distance from any[...]

  • Page 30

    29 CHAPTER 3: Installation • You must not cascade submasters to more than one “layer.” That is, you may connect submasters to the CPU ports of one or (with Matrix ServSwitch submasters) two master ServSwitches, but do not connect any submasters to submasters’ CPU ports. To illustrate this restriction, let’s say you’ve installed a four-p[...]

  • Page 31

    30 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4. Attach the power supplies to the master(s) and to the submasters. Plug in the power supplies, but do not turn the master(s) or submasters ON. 5. Turn ON all of the submaster units, then the master unit(s). 6. Turn ON the computer identified as CPU 1. Wait until the boot process is complete, then turn ON C[...]

  • Page 32

    31 CHAPTER 4: Operation: Hardware and Keyboard Commands 4. Operation: Hardware and Keyboard Commands The first part of this chapter, Section 4.1 , gives you some guidelines that you should follow to make sure your ServSwitch works properly with your equipment. Section 4.2 summarizes the ServSwitch’s keyboard commands, and Section 4.3 describes th[...]

  • Page 33

    32 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4.1.2 M OUSE AND K EYBOARD When you power up your ServSwitch system, make sure that your CPUs, mouse (mice), and keyboard(s) are properly cabled to the Switch (or to the appropriate master or submaster unit). When you boot up your CPUs, the master(s) and/or submasters to which they are connected should alrea[...]

  • Page 34

    33 CHAPTER 4: Operation: Hardware and Keyboard Commands • If you are using a PC mouse as the common mouse, make sure that the IBM PC CPUs use only the generic Microsoft mouse driver MOUSE.COM , version 4.0 at least and preferably version 9.01 or higher. If you’re running Windows ® 3.x, this driver must be loaded in Windows as well as in the ba[...]

  • Page 35

    34 SERVSWITCH™ AND SERVSWITCH ULTRA™ T able 4-1. Keyboard Mapping by the Multiplatfor m Ser vSwitches Generally, the ServSwitch interprets keys by their positions on the keyboard, so any keys that occupy more or less the same positions and perform more or less the same functions across platforms will map one-to-one. However, certain keys availa[...]

  • Page 36

    35 CHAPTER 4: Operation: Hardware and Keyboard Commands 4.1.3 M ONITOR NOTE At resolutions up to 800 x 600, the video quality for most ServSwitch applications will be excellent. At higher resolutions, however, you might see a little fuzziness on your monitor no matter how close to ideal your ServSwitch system is. If all of your CPUs are of the same[...]

  • Page 37

    36 SERVSWITCH™ AND SERVSWITCH ULTRA™ The IBM and multiplatform ServSwitches will support SVGA (Super VGA) video, but with original Serv cables the video quality will decrease markedly at higher resolutions and distances. Table 4-2, below, illustrates this. The distances in the table are total cable lengths measured from the CPU to the monitor. [...]

  • Page 38

    37 CHAPTER 4: Operation: Hardware and Keyboard Commands By contrast, coaxial cables (standard for Sun applications, required for XGA applications, and recommended for most other applications) do much better at maintaining video quality, as shown in Table 4-3 below. (For the meaning of quality numbers 3 , 2 , and 1 , see the bottom of page 36.) As b[...]

  • Page 39

    38 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4.2 Keyboard-Command Summary Table 4-4 below and on the next two pages summarizes the commands that can be sent to the ServSwitch. To enter any command at the shared keyboard, first press and release the left Control Key, represented by “[CTRL].” (This cues the Switch to look for commands from that keybo[...]

  • Page 40

    39 CHAPTER 4: Operation: Hardware and Keyboard Commands IBM/multiplatform only: Tells the ServSwitch how many submasters are attached to it. [CTRL] U xxx [ENTER] ( xxx = a 1- to 3-digit number from 0 to 255) Set Units IBM/multiplatform only: Tells the ServSwitch how wide all of the attached submasters are (that is, how many CPU ports each submaster[...]

  • Page 41

    40 SERVSWITCH™ AND SERVSWITCH ULTRA™ T able 4-4. The Ser vSwitch’s Keyboard Commands (continued) Causes the ServSwitch Ultra (or ServSwitch with Overlay Option Board installed) to display its “computer select window” (see Section 5.5 ). [CTRL] [ESC] Activate Select Window Causes the ServSwitch Ultra (or ServSwitch with Overlay Option Boar[...]

  • Page 42

    41 CHAPTER 4: Operation: Hardware and Keyboard Commands 4.3 The Commands in Detail 4.3.1 S ELECTING A P ORT FROM THE S HARED K EYBOARD To select a port from your keyboard, press and release your keyboard’s left Control key ([CTRL]), then type in the port number: If “Maximum Ports” is set to 1 to 9: The ServSwitch will immediately switch to th[...]

  • Page 43

    42 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4.3.3 S CAN M ODE To start scanning (switching from CPU to CPU in a continuous rotation) from the keyboard, press and release the left Control key ([CTRL]), then press [S]. The ServSwitch will begin scanning sequentially from its currently selected port through the higher-numbered ports, then begin again at [...]

  • Page 44

    43 CHAPTER 4: Operation: Hardware and Keyboard Commands 4.3.6 S ET S CREEN -S AVER I NTERVAL This feature reduces the wear on your shared screen and provides security for your system by blanking the screen when there has been no keyboard activity for a specified length of time. To set the screen-saver interval, press and release the left Control ke[...]

  • Page 45

    44 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4.3.7.A Keyboard Types (IBM Type Keyboard Only) At the time of this writing, there are two basic types of keyboards most commonly used with IBM PS/2 and PC/AT compatible computers. The older type, standard for several years, has either 101 or 102 keys depending on which country and language it was designed f[...]

  • Page 46

    45 CHAPTER 4: Operation: Hardware and Keyboard Commands change from a PC Mouse to a Microsoft serial mouse. (If you send the ServSwitch a Set Keyboard/Mouse command that attempts to change the shared-mouse type, but the shared mouse is Sun or Apple type or the Switch can autosense that the mouse is otherwise not of the type you’ve indicated, the [...]

  • Page 47

    46 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4.3.7.D Mouse Interfaces IBM compatible CPUs can have several types of mouse interfaces. The ServSwitch supports three of these: PS/2 (including PS/2 wheel), Microsoft serial, and PC Mouse (Mouse Systems); see Section 4.3.7.B . PS/2 is the factory-default mouse- interface setting for all of the CPU ports of [...]

  • Page 48

    47 CHAPTER 4: Operation: Hardware and Keyboard Commands 4.3.7.E Command Procedure On the input side of the ServSwitch, you might need to issue this command twice— once to set the keyboard type and once to set the mouse type. You can enter these global input-side commands at any time. On the output side of the ServSwitch, selecting the Apple or Su[...]

  • Page 49

    48 SERVSWITCH™ AND SERVSWITCH ULTRA™ KEYBOARD/MOUSE port (this will require an MKM Adapter Cable), and select the port as if the submaster were a single unit. Then issue the Set Keyboard Mode and Keep Settings commands as described in the previous paragraphs. Unplug the keyboard and reconnect the submaster to the master Serv unit. The port’s [...]

  • Page 50

    49 CHAPTER 4: Operation: Hardware and Keyboard Commands 4.3.8 S ET M AXIMUM P ORTS Use this command to tell a ServSwitch the total number of ports in its system (on that Switch and all attached submasters) to which devices are or will be connected. This allows the scan function to cycle correctly with CPUs connected to more or fewer ports than the [...]

  • Page 51

    50 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4.3.9 S ET W IDTH OF S UBMASTERS (IBM AND M ULTIPLATFORM M ODELS O NLY ) Use this command to tell an IBM only or multiplatform ServSwitch master how “wide” your submasters are (that is, how many ports each of them has). If your submasters are all 4-port models, set the Width to 4; if they are all 8-port [...]

  • Page 52

    51 CHAPTER 4: Operation: Hardware and Keyboard Commands Figure 4-1. Alter native configurations which the Ser vSwitch needs W idth to resolve. ❶ WIDTH = 2 WIDTH = 4 ❷ CPUs CPUs 1 2 1 2 3 4 3 4 5 6 9 10 11 12 13 14 15 & 16: 7 8 5 6 7 8 17 Sun CPU 9 Sun CPU 9 Mac CPU 17 Mac CPU Multiplatform ServSwitch Multiplatform ServSwitch Multiplatform S[...]

  • Page 53

    52 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4.3.10 S ET U NITS (IBM AND M ULTIPLATFORM M ODELS O NLY ) Use this command to tell a n IBM only or multiplatform ServSwitch master how many submasters (as opposed to CPUs) are directly attached to it. It doesn’t matter what kind of Serv device the submaster is. For example, if you were to take an 8-port S[...]

  • Page 54

    53 CHAPTER 4: Operation: Hardware and Keyboard Commands Figure 4-2. Alter native configurations which the Ser vSwitch needs Units to resolve. ❶ 1 5 UNITS = 1 6 7 2 3 4 CPUs CPUs Master ServSwitch Submaster ServManager 1 2 34 5 6 7 UNITS = 2 ❷ Master ServSwitch CPUs CPUs Submaster ServSwitches[...]

  • Page 55

    54 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4.3.11 S ET K EYBOARD T YPEMATIC (IBM AND M ULTIPLATFORM M ODEL S ERV S WITCHES AND IBM C OMPATIBLE K EYBOARDS O NLY ) Most IBM type keyboards have an internal seven-bit “typematic” setting which governs the way the keyboard responds when you hold a key down to force it to repeat. (Apple and Sun keyboard[...]

  • Page 56

    55 CHAPTER 4: Operation: Hardware and Keyboard Commands T able 4-7. Typematic Rate Decimal Binary Repeat Rate in Value Bit Values Keys per Second 0[ xx ]00000 30 1[ xx ]00001 26.7 2[ xx ]00010 24 3[ xx ]00011 21.8 4[ xx ]00100 20 5[ xx ]00101 18.5 6[ xx ]00110 17.1 7[ xx ]00111 16 8[ xx ]01000 15 9[ xx ]01001 13.3 10 [ xx ]01010 12 11 [ xx ]01011 1[...]

  • Page 57

    56 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4.3.12 T RANSPOSE C OMMAND AND A LT K EYS This command is designed to make life easier for people used to the Sun or Mac keyboard who now need to use a Windows 95/Windows 98 style (104/105-key) PC type shared keyboard, or vice versa. In the ServSwitch’s default setting, the Start and Alt (“Alt” or “A[...]

  • Page 58

    57 CHAPTER 4: Operation: Hardware and Keyboard Commands 4.3.14 S END N ULL B YTE (PS/2 T YPE M ICE O NLY ) PS/2 type mice send control data to CPUs in three-byte increments. Sometimes, because of electronic transients, unusual power-up effects, or plugging and unplugging of cables from live equipment, the currently selected CPU in a ServSwitch syst[...]

  • Page 59

    58 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4.3.16 S END [S TOP ] The Sun keyboard has too many keys for them all to be mapped one-to-one to keys on a PC or Mac keyboard, so there are a few Sun keys that PC and Mac keyboards can’t directly reproduce. (See Section 4.1.2 and Table 4-1 on page 34.) If you absolutely have to use a PC or Mac shared keybo[...]

  • Page 60

    59 CHAPTER 4: Operation: Hardware and Keyboard Commands 4.3.19 A CTIVATE S ELECT W INDOW (S ERV S WITCH U LTRA AND S ERV S WITCH WITH O VERLAY B OARD O NLY ) You can use this command to cause the ServSwitch Ultra to display its “computer select window” (see Section 5.5 ). To issue the Activate Select Window command, press and release the left C[...]

  • Page 61

    60 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4.4 Using the RS-232 Port 4.4.1 C ONNECTING E QUIPMENT TO THE P ORT For your convenience, a computer or terminal with a TIA RS-232 serial port can be connected to the RS-232 serial port (RJ-12 connector) on the ServSwitch’s rear panel (see Appendix C for a pinout of this connector). This allows you to send[...]

  • Page 62

    61 CHAPTER 4: Operation: Hardware and Keyboard Commands 4.4.2 S WITCHING P ORTS R EMOTELY (O PTIONAL ) To switch ports on a ServSwitch from a remote computer or terminal attached to the Switch’s RS-232 port, take these steps: 1. Set your computer for serial communication at 9600 bps, no parity, 8 data bits, and 1 stop bit. 2. To switch the ServSw[...]

  • Page 63

    62 SERVSWITCH™ AND SERVSWITCH ULTRA™ 3. Make sure the ServSwitch is turned OFF, then turn it ON while holding in both the “+” and “–” buttons on the Switch’s front panel. Once the Switch has powered up, release the “+” and “–” buttons, then the power button. The Switch should light LED 1 and send you the message: Waiting f[...]

  • Page 64

    63 CHAPTER 4: Operation: Hardware and Keyboard Commands 5. If the file transfer is successful, press the space bar on the PC’s keyboard. LED 2 will go dark briefly while the ServSwitch begins reprogramming its flash memory with the new firmware. It should send the message: Programming flash This will be followed by another series of ASCII periods[...]

  • Page 65

    64 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4.4.3.B Upgrading the Firmware with the DOS COPY Command Alternatively, you can, if you choose, upgrade a unit’s firmware with the DOS COPY command. Use caution: The ServSwitch will attempt to send text messages back to you during this process, but DOS has no way of properly receiving and displaying them; [...]

  • Page 66

    65 CHAPTER 4: Operation: Hardware and Keyboard Commands If, however, an error occurs, LED 2 will remain dark, and there is a chance that the computer will lock up (you might have to reboot). If the computer is OK, you’ll have to go back to step 3. If the second attempt doesn’t work, call Black Box for technical support. 5. If the copy process w[...]

  • Page 67

    66 SERVSWITCH™ AND SERVSWITCH ULTRA™ 5. Operation: On-Screen Display (Ser vSwitch Ultra and Ser vSwitch with Overlay Board Installed Only) 5.1 Overview You can use the ServSwitch Ultra’s on-screen display to: 1. Configure the ServSwitch Ultra through a series of configuration menus (trig- gered with the [CTRL] [F12] command, where [CTRL] is t[...]

  • Page 68

    67 CHAPTER 5: Operation: On-Screen Display This menu and all other on-screen display windows appear “on top of” your computer video, assuming you are switched to a computer with active video. (If no video is present, then the background is black.) If the display is not synchronized, then you should switch to a computer with active video and con[...]

  • Page 69

    68 SERVSWITCH™ AND SERVSWITCH ULTRA™ 5.2 The “Configure System” Page Use this page, shown in Figure 5-2 below, to view and change keyboard-type, mouse, expansion, scan, and keyboard-typematic settings. Access it from the main menu by hitting [Enter] when “Configure system” is highlighted. Figure 5-2. The “Configure system” page. 5.2[...]

  • Page 70

    69 CHAPTER 5: Operation: On-Screen Display be displayed here as “US,” “US/UNIX,” “French,” “Danish,” “German,” “Italian,” “Netherlands/Dutch,” “Norwegian,” “Portuguese,” “Spanish,” “Swedish/Finnish,” “Swiss-French,” “Swiss-German,” “United Kingdom,” “Korean,” “Taiwan,” “Japan,” “[...]

  • Page 71

    70 SERVSWITCH™ AND SERVSWITCH ULTRA™ “PS/2 wheel” mice, such as the Microsoft IntelliMouse, are similar to regular mice, but have a clickable and scrollable wheel control instead of a middle button. “Serial 2-button mouse” refers to those mice that have serial RS-232 interfaces (usually with a DB9 connector), are Microsoft compatible, a[...]

  • Page 72

    71 CHAPTER 5: Operation: On-Screen Display 5.2.3 C ONFIGURE S YSTEM : M AXIMUM C OMPUTERS This setting corresponds to the number of computers (CPUs) connected to the ServSwitch Ultra system. It comes in handy when you are cascading, or are only using some of the CPU ports on a single Switch: When the Switch knows how many CPUs there are, it can han[...]

  • Page 73

    72 SERVSWITCH™ AND SERVSWITCH ULTRA™ 5.2.4 C ONFIGURE S YSTEM : E XPANSION U NITS (IBM AND M ULTIPLATFORM M ODELS O NLY ) This setting corresponds to the number of “submaster” (expansion) Serv units that are connected to the main master IBM only or multiplatform ServSwitch Ultra. (This option will appear and can be set for Sun only and Mac [...]

  • Page 74

    73 CHAPTER 5: Operation: On-Screen Display 5.2.6 C ONFIGURE S YSTEM : S CAN T IME This item determines the time, in seconds, that the ServSwitch Ultra will pause at each of the computers when scanning. The default setting is 5 seconds. To change the scan time, press [Enter] while “Scan time” is highlighted. An “Input new value” box appears.[...]

  • Page 75

    74 SERVSWITCH™ AND SERVSWITCH ULTRA™ T able 3-1. Typematic Rate Rate Value Actual Rate in Rate Value Actual Rate in Keystrokes per Keystrokes per Second Second 02 1 6 8 1 2.1 17 8.6 2 2.3 18 9.2 3 2.5 19 10 4 2.7 20 10.9 5 3 21 12 6 3.3 22 13.3 7 3.7 23 15 8 4 24 16 9 4.3 25 17.1 10 4.6 26 18.5 11 5 27 20 12 5.5 28 21.8 13 6 29 24 14 6.7 30 26.[...]

  • Page 76

    75 CHAPTER 5: Operation: On-Screen Display 5.3 The “Configure Computers” Page Use this page to set the name, keyboard type, and mouse type for each CPU port. Access it from the main menu by hitting [Enter] when “Configure computers” is highlighted. The page is shown below in Figure 5-5. (The arrow in the column after the computer number poi[...]

  • Page 77

    76 SERVSWITCH™ AND SERVSWITCH ULTRA™ 5.3.1 C ONFIGURE C OMPUTERS : C OMPUTER N AME Each computer can be given a name consisting of up to 16 characters. These names appear as labels in the “Computer select” window (see Section 5.5 ). To change a computer name, press [Enter] while the corresponding “Computer name” field is highlighted. An[...]

  • Page 78

    77 CHAPTER 5: Operation: On-Screen Display 5.3.2 C ONFIGURE C OMPUTERS : K EYBOARD (IBM AND M ULTIPLATFORM M ODELS O NLY ) Use this field to tell the IBM PC compatible and multiplatform ServSwitch Ultra what type of keyboard mode (PC mode 1, 2, or 3) a given CPU uses. To change a CPU port’s keyboard mode, press [Enter] while the corresponding “[...]

  • Page 79

    78 SERVSWITCH™ AND SERVSWITCH ULTRA™ setting will appear for the Apple only Switch, and only the “Sun” setting will appear for the Sun only Switch.) Once all of your CPU ports have been configured for the proper keyboard mode, make sure you save the changes. 5.3.3 C ONFIGURE C OMPUTERS : M OUSE (IBM AND M ULTIPLATFORM M ODELS O NLY ) Use th[...]

  • Page 80

    79 CHAPTER 5: Operation: On-Screen Display 5.4 The “Configure Overlay” Page Use this page to set the color of the configuration menus, the resolution of ServSwitch-Ultra-generated video, the type and timing of the Switch-generated screen saver, the appearance of the “Computer select” window, and the appearance of the Switch-generated comput[...]

  • Page 81

    80 SERVSWITCH™ AND SERVSWITCH ULTRA™ 5.4.1.B Resolution This item gives you maximum monitor-type flexibility by determining the resolution and refresh rate of the video signal that the ServSwitch Ultra sends to the shared monitor while the unit isn’t receiving any video from the CPU. For PC- only Switches, the possible choices—all IBM PC ty[...]

  • Page 82

    81 CHAPTER 5: Operation: On-Screen Display 5.4.2 C ONFIGURE O VERLAY : C OMPUTER S ELECT W INDOW 5.4.2.A Background Color and Text Color These items determine the background and text colors of the “Computer select window” (see Section 5.5 ). The “solid” colors available are black, red, green, yellow, blue, magenta, cyan, and white; these ar[...]

  • Page 83

    82 SERVSWITCH™ AND SERVSWITCH ULTRA™ 5.4.3 C ONFIGURE O VERLAY : C OMPUTER L ABEL 5.4.3.A Background Color and Text Color These items determine the background and text colors of the computer label. The ServSwitch Ultra displays this label on the shared monitor’s screen as you switch between CPUs to identify individual CPUs. The “solid” co[...]

  • Page 84

    83 CHAPTER 5: Operation: On-Screen Display 5.4.3.D Fade Out This item determines how long the ServSwitch Ultra continues to display the computer label after you switch to a different CPU before allowing it to “fade out.” If you set “Fade out” to anything from 1 to 254, the Serv unit will wait that number of seconds before fading out the com[...]

  • Page 85

    84 SERVSWITCH™ AND SERVSWITCH ULTRA™ 5.5 The “Computer Select Window” You can bring up a “computer select window” on the shared monitor’s screen to select a specific computer from a list of computers attached to the ServSwitch Ultra. Access the window, shown in Figure 5-10 below, by pressing and releasing the left [Ctrl] key and then [...]

  • Page 86

    85 CHAPTER 6: Troubleshooting 6. T roubleshooting The first two sections of this chapter discuss things to try when problems arise in a ServSwitch system. If the trouble you’re having with the Switch is something you haven’t seen before, or if the trouble seems minor, try the procedures detailed in Section 6.1 before doing anything else. The se[...]

  • Page 87

    86 SERVSWITCH™ AND SERVSWITCH ULTRA™ 6.2 Common Problems 6.2.1 A CPU C ONNECTED TO Y OUR S ERV S WITCH OR A S UBMASTER D OESN ’ T B OOT , AND Y OU G ET A K EYBOARD OR M OUSE E RROR A. First make sure your ServSwitch and (if one is involved) your submaster are plugged in and powered up. B. If the Switch and submaster are ON, check the master?[...]

  • Page 88

    87 CHAPTER 6: Troubleshooting 6.2.2 Y OU C AN ’ T S WITCH P ORTS FROM THE K EYBOARD A. Can you do anything from the keyboard? If not, the keyboard strand of your MKM cable has probably come loose. Reconnect it. B. The ServSwitch might have lost power for less than three seconds. (This can cause the keyboard to lock up.) Disconnect the keyboard an[...]

  • Page 89

    88 SERVSWITCH™ AND SERVSWITCH ULTRA™ 6.2.5 T HE S ERV S WITCH S CANS OR S WITCHES TO E MPTY OR N ONEXISTENT P ORTS A. The Maximum Ports setting is too high. (If any of the CPUs you can access are receiving garbage characters, this is a good indicator.) Set Maximum Ports to match the number of CPUs in your system. See Section 4.3.8 . B. The Widt[...]

  • Page 90

    89 CHAPTER 6: Troubleshooting 6.2.9 Y OUR M OUSE D OESN ’ T M OVE THE P OINTER /C URSOR A. What type of mouse is it? If it is any IBM PC type other than those listed as being supported in item A under Section 6.2.6 , chances are that the ServSwitch doesn’t support it. B. The mouse might not be configured properly. C. Your mouse must be connecte[...]

  • Page 91

    90 SERVSWITCH™ AND SERVSWITCH ULTRA™ F. If the video problem is not centered on the monitor, check the video strands of your cables. Tighten any loose connections. G. If no cable connectors are loose, begin swapping your cables one at a time. If the problem goes away when you substitute a cable, the old cable is probably defective. H. If swappi[...]

  • Page 92

    91 CHAPTER 6: Troubleshooting 6.2.15 O NE OR M ORE OF Y OUR CPU S H AS P ROBLEMS E XITING W INDOWS 3. X If a CPU running Windows 3.x locks up or (if it’s also running EMM386 ® ) displays “EMM386 EXCEPTION ERROR #06” when you try to exit Windows, this is probably what causes it: Windows tries to unload its mouse drivers and reinstate any DOS [...]

  • Page 93

    92 SERVSWITCH™ AND SERVSWITCH ULTRA™ 6.3 Calling Black Box If you determine that your ServSwitch is malfunctioning, do not attempt to alter or repair the unit . It contains no user-serviceable parts (and see the Caution notice on page 85). Contact Black Box Technical Support at 724-746-5500. Before you do, make a record of the history of the pr[...]

  • Page 94

    93 APPENDIX A: NVRAM Factory Defaults Appendix A: NVRAM Factor y Defaults The table below and on the next page shows, for the ServSwitch’s saveable options, the default values stored in nonvolatile memory (NVRAM) when the ServSwitch is shipped from the factory. It also shows what commands or actions can change these settings for the ServSwitch’[...]

  • Page 95

    94 SERVSWITCH™ AND SERVSWITCH ULTRA™ [CTRL] K Type [CTRL] B Pressing the key produces the same scan code Transpose Command and Alt Keys [CTRL] K Type [CTRL] A xxx [ENTER] ( xxx = 0 to 127; see Section 4.3.11 ) 43 (delay of 1/2 second, rate of 10.9 characters per second) Keyboard Typematic To Save Changes To Change Factory-Default Setting Option[...]

  • Page 96

    95 APPENDIX B: Cable Product Codes Appendix B: Cable Product Codes The table below and on the next page lists the product codes for all the types of cables we currently offer for use with the ServSwitch. The four digits that follow the dash in each product code indicate how long each cable is in feet (one foot = 30.5 cm). For most of these cables, [...]

  • Page 97

    96 SERVSWITCH™ AND SERVSWITCH ULTRA™ Standard CPU Adapter Cables: Video Type Keyboard Type Mouse Type Product Code (Connector on Cable) (Connector on Cable) (Connector on Cable) VGA (HD15 male) IBM PC/AT (5-pin DIN male) Serial RS-232 (DB9 female) EHN048-0xxx VGA (HD15 male) IBM PS/2 (6-pin mini-DIN male) PS/2 (6-pin mini-DIN male) EHN051-0xxx [...]

  • Page 98

    97 APPENDIX C: Pinout of RS-232 Port Appendix C: Pinout of RS-232 Por t The table below shows the pinout of the ServSwitch’s RJ-12 (“6-wire RJ-11”) female RS-232 port. Pin Signal Name Abbrev. Direction Description 1 Data Set Ready DSR Input Reserved (not used) 2 Data Terminal Ready DTR Output Pulled high with 1-K Ω resistor 3 Transmit Data [...]

  • Page 99

    98 SERVSWITCH™ AND SERVSWITCH ULTRA™ Appendix D: The LK461 Keyboard Some of the computers manufactured by Compaq ® subsidiary Digital Equipment Corporation come with a special keyboard called the DEC LK461. The ServSwitch supports this keyboard by passing through unaltered the scan codes of certain proprietary keys (such as [Help] and [Do]) an[...]

  • Page 100

    99 APPENDIX E: Installing the ServSwitch Overlay Option Board Appendix E: Installing the Ser vSwitch Overlay Option Board (SW720C-R3) E.1 Introduction The ServSwitch Overlay Option Board, our product code SW720C-R3, is an extra circuit board that can be installed in the current generation of regular ServSwitches and ServManagers to add on-screen me[...]

  • Page 101

    100 SERVSWITCH™ AND SERVSWITCH ULTRA™ E.2 The Installation Procedure CAUTION! Installing the ServSwitch Overlay Option Board requires almost completely disassembling the ServSwitch or ServManager. This can be complicated and time-consuming, and it is possible to damage the Serv unit. We recommend that you let us install the Board for you at our[...]

  • Page 102

    101 APPENDIX E: Installing the ServSwitch Overlay Option Board Figure E-1. Exploded left-side view . Mini ServSwitch models Step 4: Back- plate screws (will be here on ServManagers) Step 5: Bottom screws Step 4: Back- plate screws Step 4: Back- plate screws Full-size ServSwitch models and all ServManagers (not all models will have all slave PCBs) S[...]

  • Page 103

    102 SERVSWITCH™ AND SERVSWITCH ULTRA™ 6. Separate the Serv unit’s PCB(s) and back panel from the bottom panel, being very careful not to bend the LEDs. With the ServManager, you will have to carefully unplug the ribbon cables of the display panel (pry gently upward) and keypad (pry gently outward) from the J12 and J13 connectors respectively [...]

  • Page 104

    103 APPENDIX E: Installing the ServSwitch Overlay Option Board Figure E-2. Exploded front view of the PCB stack. Slimline ServSwitch models Step 13: Overlay-Board standoffs Step 14: Overlay-Board screws Step 14: Overlay-Board screws Step 14: Overlay-Board screws Step 9: PCB standoffs Step 9: PCB standoffs Step 13: Overlay-Board standoffs Step 9: PC[...]

  • Page 105

    104 SERVSWITCH™ AND SERVSWITCH ULTRA™ 14. Mount the two washers included with the Overlay Option Board on the two screws that are also included. (You might have removed these from the Board’s mounting standoffs in Step 12.) Screw the screws through the bottom of the PCB’s mounting holes into the Overlay Board’s standoffs. See Figure E-2 o[...]

  • Page 106

    105 APPENDIX E: Installing the ServSwitch Overlay Option Board Figure E-3. Exploded top views of the master PCB. All ServManager models J4 J13 J12 Step 13: Overlay-Board standoffs Steps 11, 13: J4 Step 10: J3 J3 Step 3: J12 and J13 Step 9: PCB standoffs Step 10: J3 J3 J4 Steps 11, 13: J4 Step 9: PCB standoff might also be here Step 13: Overlay-Boar[...]

  • Page 107

    106 SERVSWITCH™ AND SERVSWITCH ULTRA™ Before putting the Serv unit’s top cover back on, test the unit as directed in steps 23 through 28. 23. Temporarily connect the Serv unit to a monitor, keyboard, and mouse, along with at least one CPU for every PCB in the Switch. (On a twelve-port unit, for example, one CPU should be attached to port 1, o[...]

  • Page 108

    107 APPENDIX E: Installing the ServSwitch Overlay Option Board Figure E-4. Exploded right-side view . Step 14: Overlay-Board screws Step 13: Overlay-Board standoffs All full-size ServSwitch models and all ServManagers (not all models will have all slave PCBs) Step 14: Overlay-Board screws Step 13: Overlay-Board standoffs Slimline models[...]

  • Page 109

    108 SERVSWITCH™ AND SERVSWITCH ULTRA™ Figure E-5. The Ser vManager’s display and keypad cables. Inside of front cover Surface of master PCB Surface of master PCB Pin 1 Keypad cable Display cable Pin 1 Ribbon cable for display, to J13 on master PCB Ribbon cable for keypad, to J12 on master PCB Pin 1 J12 J12 J13 J13 Pin 1[...]

  • Page 110

    109 APPENDIX F: Installing the 4-Port Expansion Board Appendix F: Installing the 4-Por t Expansion Board (KV5x00C) (Full-Size Models Only) F .1 Introduction The 4-Port Expansion Boards for ServSwitch and ServSwitch Ultra, our KV5x00C series of product codes, are extra circuit boards that can be installed in full-size ServSwitches or ServSwitches Ul[...]

  • Page 111

    110 SERVSWITCH™ AND SERVSWITCH ULTRA™ F .2 The Installation Procedure CAUTION! Installing the 4-Port Expansion Board requires almost completely disassembling the ServSwitch or ServSwitch Ultra. This can be complicated and time-consuming, and it is possible to damage the Switch. We recommend that you let us install the Board for you at our facto[...]

  • Page 112

    111 APPENDIX F: Installing the 4-Port Expansion Board Figure F-1. The Switch’s cover . Figure F-2. Exploded left-side view of a Ser vSwitch or Ser vSwitch Ultra with the maximum number of ports installed. Step 2: Holes for cover screws Step 4: Back- plate screws Step 13: Jack screws Step 5: Bottom screws Step 10: J3 Step 8: Nuts and washers[...]

  • Page 113

    112 SERVSWITCH™ AND SERVSWITCH ULTRA™ 8. Unscrew and remove the nuts and washers from the screw-ends of the standoffs that poke through the topmost PCB. There will definitely be two of these standoffs at the front of the PCB; there might also be one on the narrow right-hand end. See Figure F-2 on the previous page, Figure F-4 on the next page, [...]

  • Page 114

    113 APPENDIX F: Installing the 4-Port Expansion Board Figure F-3. The Switch’s back panel*. Figure F-4. Exploded front view of a Ser vSwitch’s or Ser vSwitch Ultra’s PCB stack (16-port unit shown). *Solid lines show actual appearance of 8-port Switch prior to Board installation; dotted lines show differences for 4-port or 12-port units. Step [...]

  • Page 115

    114 SERVSWITCH™ AND SERVSWITCH ULTRA™ 15. Put the PCB-stack-plus-back-panel assembly back together with the Switch’s bottom and front panels. (This can be very tricky. Hold the assembly at a 45˚ angle relative to the front panel—this will make it much easier to realign the LEDs with the corresponding holes in the front panel.) 16. Refasten[...]

  • Page 116

    115 APPENDIX F: Installing the 4-Port Expansion Board Once you reconnect the Switch to its normal system (rebuilding, if necessary, its normal configuration), you can attach additional computers to the Switch’s new CPU ports if all lower-numbered ports are occupied. Power up the system and issue a Maximum Ports command (left- [CTRL] P xxx , where[...]

  • Page 117

    116 SERVSWITCH™ AND SERVSWITCH ULTRA™ Appendix G: Rackmounting the Ser vSwitch If you want to mount your ServSwitch in a 19", 23", or 24" rack, make sure you get the right ServSwitch Rackmounting Kit: product code RMK19M, RMK23M, or RMK24M respectively for the mini-chassis Switch models, RMK19S, RMK23S, or RMK24S respectively for[...]

  • Page 118

    NOTES[...]

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