Avaya 1.2 manuel d'utilisation

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Un bon manuel d’utilisation

Les règles imposent au revendeur l'obligation de fournir à l'acheteur, avec des marchandises, le manuel d’utilisation Avaya 1.2. Le manque du manuel d’utilisation ou les informations incorrectes fournies au consommateur sont à la base d'une plainte pour non-conformité du dispositif avec le contrat. Conformément à la loi, l’inclusion du manuel d’utilisation sous une forme autre que le papier est autorisée, ce qui est souvent utilisé récemment, en incluant la forme graphique ou électronique du manuel Avaya 1.2 ou les vidéos d'instruction pour les utilisateurs. La condition est son caractère lisible et compréhensible.

Qu'est ce que le manuel d’utilisation?

Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation Avaya 1.2 décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

Donc, ce qui devrait contenir le manuel parfait?

Tout d'abord, le manuel d’utilisation Avaya 1.2 devrait contenir:
- informations sur les caractéristiques techniques du dispositif Avaya 1.2
- nom du fabricant et année de fabrication Avaya 1.2
- instructions d'utilisation, de réglage et d’entretien de l'équipement Avaya 1.2
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

Pourquoi nous ne lisons pas les manuels d’utilisation?

Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Avaya 1.2 ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Avaya 1.2 et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Avaya en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Avaya 1.2, comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Avaya 1.2, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation Avaya 1.2. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    585-215-835 Comcode 108217571 Issue 2 May 1998 CentreV u ® Explorer V ersion 1.2 Installation and Getting Started Guide 585-215-835-I2_tp 9/21/01 2:02 PM Page 1[...]

  • Page 2

    Disclaimer Intellectual property related to this product (including trademarks) and registered to Lucent T echnologies Inc. has been transferred or licensed to Avaya Inc. Any reference within the text to Lucent T echnologies Inc. or Lucent should be interpreted as references to Avaya Inc. The exception is cross references to books published prior t[...]

  • Page 3

    Copyrig ht© 19 98 Lu cent T e chnolog ies All Righ ts Reserved Printed in U.S .A. Notice Every effort was made t o ensure that the i nformati on in thi s docu ment was c omplete and acc urate at th e time of pri nting. Howev er , informat ion is subjec t to chang e. Y o u r R esp on si bil i ty fo r Y our Sys te m’s Se c ur i ty T oll fraud i s [...]

  • Page 4

    Document S upport T elephone Numb er Lucen t T ec hnologi es provi des tel ephone num bers fo r you to use to r eport e rrors or t o ask qu estions abo ut the infor mation i n this document. The su pport telepho ne num bers a re: V oice: 1 888 584-6366 and Intern ational V o ice: +1-317-32 2-6 848. Europ ean Unio n Declara tion of C o nformity Luce[...]

  • Page 5

    How ar e we do ing? Doc ument Tit le: CentreVu ® Expl orer Inst alla tio n and Get ting S tar ted Gui de Doc ument No.: 585- 215 - 8 35 Dat e: Ma y 1998 Luce nt T ec hnol ogie s welco mes you r fe edba ck on th is doc ument . Y our co mment s can be of gr eat valu e in he lpin g us to impr ove ou r doc ument atio n. 1. Pl ea se r ate th e effect i[...]

  • Page 6

    NO POS T AGE N ECESSA RY IF M AIL ED IN T HE UNITED ST A TE S Do No t T ear — Fo ld Here First ---------- --------------- --------------- --------------- --------------- --------------- --------------- --------------- ---------------- --------------- --------------- ---- - BUSINESS REPL Y MAIL FIRS T CL ASS PER MIT NO. 1 999 Lucent T echnologies [...]

  • Page 7

    TOC -i Centr eV u E xpl or e r Table of Con tents Software Installation 1-1 Sys tem O verv iew . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1- 1 Network Di agram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 ECS/S witch Req uirement s . . . . . . . . . . . . . . . . [...]

  • Page 8

    Tabl e o f Co nt e nts TOC -ii Expl orer L ogi n Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2- 3 Ma in Me nu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 W indow Element s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2- [...]

  • Page 9

    Sy st em Ove rvi ew 1-1 1 Centre V u E xplor er Softwar e Installation 1 System O verview 1 Centr eV u ® Exp lore r coll ects d ata i n a L ucen t T echn olog ies call cente r envi ronmen t. Da ta i s d e liv er e d to an e x te rna l Micr osoft * W indows NT † se rv er v i a a lo cal ar ea network (L AN ) conne ction to the Centr eV u Call Mana[...]

  • Page 10

    1-2 Netwo rk Di agr am Softwa re Installation Network Diagram 1 The foll owing is a lis t of the net w ork r equire ments: ECS/s witch Centr eV u CMS Centr eV u Expl orer se rve r Lo cal ar ea net work Centr eV u E xplore r cli ent wor kstation . The fol lowing di agram indi c ate s a typi cal networ k configur a tion ut ilizing Cen ter V u Explore[...]

  • Page 11

    Network Diagram 1-3 So ft ware Inst all ati on ECS/Switch Requireme nt s 1 The ECS/swi tch requi res a communi cati on link to the Cent reV u CM S. Ap pr opr iat e automat i c cal l distr ibution (ACD) tr a nsla tions must be configure d to generate exter nal call his tory (ECH) result s on the Centr eV u CMS . Thes e re su lts incl ud e measur ed [...]

  • Page 12

    1-4 Netwo rk Di agr am Softwa re Installation Custom er Respons ibilities 1 Y ou m ust do the fol lowing to tra nsfer cal l history dat a: 1. Pur chas e th e Ext er nal Call Hi stor y Int erf ace pac kage. 2. Contact your Lucent re presentat ive to have the E CHI feature author ized. If you are an in ternat ional custom er , conta c t your Luc ent [...]

  • Page 13

    Network Diagram 1-5 So ft ware Inst all ati on Me mo ry 1 Centr eV u Explore r requi res 128 MB of me mory . Data ba se s erver performan c e on larg e dat a se ts is d ire ct ly affe ct ed b y av ai la ble m emo ry . Cal l cent er s of al l si ze s bene f it fro m Cent r eV u Explorer . Cal l centers taki ng 100,000 or mor e ACD c alls per day q u[...]

  • Page 14

    1-6 Netwo rk Di agr am Softwa re Installation Remote ac cess is ne cessary for sy stem dia gnosis, mai ntena nce, and sof tware update s. System Softwar e Configur ation 1 The following soft ware pac kages a re re quired to op e rate with Centr eV u Expl orer V ersion 1.0: Micr oso ft W indows NT Server 4.0 Servi ce Pack 3 M ic ros of t SQL Server [...]

  • Page 15

    Network Diagram 1-7 So ft ware Inst all ati on Disk S tor age Require ment s 1 This t a ble shows call record stor ag e r equirements based o n the number o f calls p er day over a period of months. T abl e 1: Di sk S tor ag e Example Question: How much dis k space do I need on my server to s tor e 3 months of call rec o r d s ? Y o ur c all ce nt [...]

  • Page 16

    1-8 Netwo rk Di agr am Softwa re Installation ECS/sw itch call ve ctor pr oc es sing has a mi nimum of one (1) segment . Over the life of the call, i nformatio n is adde d to a segm ent b ased on the cor responding event s occurri ng during the cal l’ s life, startin g from the tim e it entered vec tor proce ssing a nd unt il ve cto r p r oce ssi[...]

  • Page 17

    Network Diagram 1-9 So ft ware Inst all ati on Network Con nectivity 1 Centr eV u Explore r requi res a tra nsmissi on con trol p rotocol /internet pr otocol (TCP /IP) con nection to the Ce n treV u C MS v ia a lo ca l are a net wo rk (L AN ). Th e TCP/IP L AN conne ction is ne c es sary s o that the CMS ca n tra nsfer exte rnal c all hist ory data[...]

  • Page 18

    1- 10 Netw o rk D i ag ram Softwa re Installation Cl ie nt Re qui re men ts an d Re com me n dat i on s 1 The clien t worksta tion must be abl e to run a supporte d web brows er . Centr eV u Explore r has been test ed with Micr osof t Int ernet Explor er 3.01 and Ne tsca pe Navigat or * 3.0. However , any hype rtext markup l anguage (HTML) 2.0 co m[...]

  • Page 19

    Inst al l a tion In format ion Ch art 1-11 So ft ware Inst all ati on Ins t allation Info rmation Chart 1 This i nform ation appl ies to in s tal lati ons. Ple ase comp lete th e followin g tabl e an d keep for your record s when install ing or upgradi ng. T able 2: Checklist What you need Definiti on Write It Down Here LAN Card The physic al conne[...]

  • Page 20

    1- 12 Cen tr eVu Ex plo r er I ns tall at io n Prep ar at ion Softwa re Installation CentreV u Explorer Inst allation Prep aration 1 The fol lowing ch eckli st is des igne d to assi st Lu cent T echnolo gies in th e instal latio n of your Centr eV u Explorer serve r . Centr eVu Explorer S erver Hard ware Checklist 1 Pleas e fill in the ha rdware ch[...]

  • Page 21

    Cen tre Vu Exp lorer In stall ati on P rep ar ati on 1- 13 So ft ware Inst all ati on Disk Contr oller T y pe — EIDE control ler — SCSI controller — RAID (Redunda nt Array of Inexpens ive Disks ) Arr ay Control ler (Please specify RAID Le vel): ________ ___________ __________ — Other (Plea se specify ): ___________ _________ Number of I /O [...]

  • Page 22

    1- 14 Cen tr eVu Ex plo r er I ns tall at io n Prep ar at ion Softwa re Installation Settin g Up the Centre Vu Explo rer Ser ver 1 V er ify th at th e Centr eV u CMS c an pi ng the Cen treV u E xpl ore r s e rv er . T his te s t establ ishes the IP connect ivity re quired for the Ce ntreV u C M S t o t ran sf er ext ern al call his tory da ta t o t[...]

  • Page 23

    Cen tre Vu Exp lorer In stall ati on P rep ar ati on 1- 15 So ft ware Inst all ati on Settin g U p Centre Vu Explorer Clie nt 1 If you plan on ac cessing the Cent reV u E xp lo rer se rv er f ro m a clie n t w o rkst a tion , verify th a t you can reac h the Ce ntr eV u Explore r server by pingi ng it from a worksta tion. Can you successfully ping [...]

  • Page 24

    1- 16 Cen tr eVu Ex plo r er I ns tall at io n Prep ar at ion Softwa re Installation Prov isio ning an d Acti vation of E CHI 1 Call your Luce nt re present a tive to sc hedule act ivati on of E CHI. Has Externa l C a ll Histor y Inte rface been ins talled on CMS? —Y e s — No Note: EC HI shou ld be acti vated wi thin 2 4 h ours p rior to the in[...]

  • Page 25

    Cen tr eV u Expl or er Ser v er Sof tw ar e Ins tal lati on Seq ue nc e 1-1 7 So ft ware Inst all ati on CentreV u Exp lorer Server Software I nst allati on Sequence 1 This s ect ion doc uments th e s oftware inst allatio n seque nce r equired to i nsta ll t he software co mponents fo r the Ce ntr eV u Ex plo rer ser ver. The foll owing list co mpr[...]

  • Page 26

    1- 18 Cen tr eVu Ex plo r er S er ver S oftw a re I ns tall at i on Seq ue nce Softwa re Installation Mic rosof t Wi ndow s NT 4. 0 and Mic rosof t In tern et Inf ormatio n Server 2 .0 1 Micr oso ft W indows NT Server 4.0 is the operating s ystem for t h e Ce ntre V u Explo rer and mus t be loade d befo re an y othe r software compone nts. If t he [...]

  • Page 27

    Cen tr eV u Expl or er Ser v er Sof tw ar e Ins tal lati on Seq ue nc e 1-1 9 So ft ware Inst all ati on Mic rosoft In ternet In formatio n Ser ver 3.0 1 Th e Mic r osof t Int ernet Infor m ati on Server 3 . 0 with ASP su pport i s i ntende d to b e loade d on top of t he Micr osoft Inte rnet Infor mation Serv er 2.0, and it must be loaded aft er t[...]

  • Page 28

    1- 20 Cen tr eVu Ex plo r er S er ver S oftw a re I ns tall at i on Seq ue nce Softwa re Installation Installin g on CentreVu Ex pl orer Se rv er 1 Th e prim ary t asks in Centr eV u Explore r server i nstallati on are a s fo llows: Loadi ng Cent r eV u E xplorer soft w are Establ ishing n e two rk conn e ctio n. Load ing Centre V u Explor er Softw[...]

  • Page 29

    Cen tr eV u Expl or er Ser v er Sof tw ar e Ins tal lati on Seq ue nc e 1-2 1 So ft ware Inst all ati on E stabl i shi ng Ne two rk C onn ec t ion 1 Appendix A of this document contai ns a high -level ove rview fo r connecti ng a s erver running M icros of t N T S erver 4.0 to a local ar ea network. Re fer to Micr osoft document a tion for comple t[...]

  • Page 30

    1- 22 Cen tr eVu Ex plo r er S er ver S oftw a re I ns tall at i on Seq ue nce Softwa re Installation Launc hing CentreVu Ex pl orer 1 After insta lling th e appropri a te browser , cli ck on the int ernet browse r ico n o n your deskt op. After cli cking th e internet brows er ico n, your prede fined “home page ” is activ ated. If the Ce n tre[...]

  • Page 31

    Verify ing the In sta llatio n 1-2 3 So ft ware Inst all ati on V erifying the Inst allation 1 When you have c ompleted t he instal la tion of Centr eV u Explor er , the fo llowing procedu re can be used to dete rmine if dat a is flowing from the Ce ntr eV u CMS: 1. L o g into the Cen tre V u Explorer se rver . 2. From the Start Menu choos e Settin[...]

  • Page 32

    1- 24 Veri fyi ng t he Ins tal la tio n Softwa re Installation Y ou shoul d then see the Ce n treV u Data Import Servic e Control applet as s hown below: V er ify th at th e Centr eV u E x plo rer S er vic e is ru nni n g. I f t he st at us is sto p ped , clic k on the St ar t bu tto n to st art t he s er vic e. If t her e ar e e xte rna l call h i[...]

  • Page 33

    Verify ing the In sta llatio n 1-2 5 So ft ware Inst all ati on The last two items i n the list can be checked by lo oking in the NT E vent Log for any errors pert aining to the SQL Server or the Ce ntr eV u E xp lo rer S erv ice. I f th e re a re n o err or me ssa ges ind icati ng a failu re, re cor d the mes sag e and c onta ct the Natio nal Cust[...]

  • Page 34

    1- 26 Veri fyi ng t he Ins tal la tio n Softwa re Installation CentreVu Expl or er Da tabase Ba cku p 1 Centr eV u Expl orer stor es ECHI data fr om the Cen tr eV u CMS in a Micr osoft SQL Server dat abase. W e recommend the databa se be periodi call y arc hived to al low for data recove ry in the event of a catastro phic sy stem failure . The back[...]

  • Page 35

    Prod u ct Ove rvi ew 2-1 2 C Centre V u E xplor er Getting S tarted with Explor er 1 Produ ct Overview 1 Centr eV u ® Explorer tra nsforms valu able DEFINITY ® ca ll c en ter i nf orm at ion i nto powerful kno w led ge. This kno w led ge is cruc ial to t he m ana gement of your ca ll cen ter . By applyi ng informati on collect e d from the Lucent[...]

  • Page 36

    2-2 Produ ct Over view Getting Started w ith Ex plor er Queue tre atment such as holdin g t imes and aban dons in que ue. Centr eV u Expl orer deliver s knowled ge to the deskt op via powerfu l Micr osof t * W indows N T † bas ed in ternet serve r tech nologie s . Ce ntr eV u Explorer r e quires on ly a frame compli a nt web brows er on the clien[...]

  • Page 37

    E xplore r Lo gin Wi ndo w 2 -3 Getting S tarted wi th E xplorer Exp lorer Login Wind ow 1 Af t er la unc h in g Centr eV u Expl orer , the login window appear s as follows: Enter a vali d a ccoun t na me and pas sword then cl ic k the Submit button t o gain acce ss to the Centr eV u Expl ore r Main Menu wi ndow . If y ou do not have a Cen treV u E[...]

  • Page 38

    2-4 Main Menu Getting Started w ith Ex plor er Mai n Me nu 1 Th e Cen tr eV u Expl orer main window displ ays four icons as shown below: Click on Ex plo rer to go t o the qu ery and reporting i nterface o f Cent r eV u Explorer . Click on Agent In-Focus t o acce ss pre defi ned qu eri es for commo n r epor tin g scena rios. Click on Admin to acce s[...]

  • Page 39

    Main Menu 2-5 Getting S tarted wi th E xplorer Wind ow El ement s 1 Th e Cen tr eV u E xplorer window i s divid ed in to the f ollowing frames: El em ent Se le cti on Fra m e — Thi s fra me con tain s t he EC HI elem en ts that are u se d to formula te q ueries. The ECHI element s are divided into two l ogical groups: Agent Info—Cont ai n s ele[...]

  • Page 40

    2-6 Main Menu Getting Started w ith Ex plor er Sampl e Qu ery ” i n the C entr eV u Explor er User Guide ( 585-215-840) for addit ional inf ormation on buil ding queries . Sear ch Criteria Fra me —This fram e all ows th e user to enter pa ramet ers spec ific to th e it em s sele ct ed in th e que r y sect io n w he n the “B uil d Qu er y” b[...]

  • Page 41

    Main Menu 2-7 Getting S tarted wi th E xplorer Wind ow Viewi ng a nd Sizi ng 1 Based on your mo nitor ’ s size and termin al resolut ion, a varying amount of data may be dis played in a sin gle window . T o vary the amount of dat a avai lable , the fol lowing options exist as shown below: Sc roll B ars— Three scro ll b ars exi st and a ppear in[...]

  • Page 42

    2-8 Main Menu Getting Started w ith Ex plor er Re du c e Sea rch C rit er ia S ec tio n —Moving the con trol bar betw een win dows expa nds the re sults s ec tion. Sessi on Di splay —V iewi ng with the S ession Display mode reduc e s elemen ts to most commonly requ ested ite m s. Addit ional deta ils can be obtain ed in the cradl e-to-grave re [...]

  • Page 43

    A Qui ck S tart t o Cen treV u Ex plo rer 2-9 Getting S tarted wi th E xplorer A Quick St art to CentreVu Expl orer 1 1. T o enter Ce n treV u Explor e r , click on the Explorer icon as shown be low: final_manual.book : getting started.fm Page 9 Monday, May 4, 1998 1:00 PM[...]

  • Page 44

    2-1 0 A Qu ick S tart to Ce n tr eV u Exp lore r Getting Started w ith Ex plor er Th e Elem ent Se lect ion win dow appe ars: 2. Check the query ele ments for you r se arch and clic k on Bu ild Query . See “Appendi x B, Query Element s” in the Centr eV u Expl or er Us er Guide (585- 215-840) for def initions and para meters for ea ch of the que[...]

  • Page 45

    A Qu ick S tart t o C ent r eVu Ex plo rer 2-11 Getting S tarted wi th E xplorer When the foll owing window refr eshes, para meters f or each of the options you sel ected appear in th e Search Crite ria frame on the r ight side of the window . Also inc luded in th e Sea rch Cri teria fram e are query cont rol param eters for the date range a nd the[...]

  • Page 46

    2-1 2 A Qu ick S tart to Ce n tr eV u Exp lore r Getting Started w ith Ex plor er The Query R e sul ts frame a ppears a t the bottom of the window . T his fram e shows t he results of your search. The top of the scree n contin ues to displ ay the Elemen t Se le cti on an d Se arc h Cr it eri a fra me s. 7. By clic king on a Call I D num ber , you s[...]

  • Page 47

    A Qu ick S tart t o C ent r eVu Ex plo rer 2-13 Getting S tarted wi th E xplorer The Cradle -to-Gr ave window appears as shown below: final_manual.book : getting started.fm Page 13 Monday, May 4, 1998 1:00 PM[...]

  • Page 48

    2-1 4 A Qu ick S tart to Ce n tr eV u Exp lore r Getting Started w ith Ex plor er final_manual.book : getting started.fm Page 14 Monday, May 4, 1998 1:00 PM[...]

  • Page 49

    In trod uct ion 3 -1 3 C Centre V u E xplor er T r oubleshooting 1 Intro ducti on 1 If you are havi ng trouble with an y of the proced ures mentione d in this document , please read t hrough t his sect ion be fore cal ling the Na tiona l Customer Care Ce nter . The probl em may be so mething you ca n quic kly solve yourse lf. If you have not solv e[...]

  • Page 50

    3-2 In tr oduct ion T rou ble shoot ing T ro uble sh oot ing Tips 1 This se ction helps you with proble m s you may en counte r when ins tall ing, log ging into, or running Centr eV u ® Expl ore r . It cont ains ta bles wh ic h de scribe e rror m ess ag es tha t m ay ap pe ar i n Centr eV u Expl orer . NT Even t Log Error Message s T ypes 1 The fo[...]

  • Page 51

    Int rod uction 3 -3 Trou blesh oot ing * Microso f t is a reg ister ed trademar k of Micro soft Corp. † Windows NT is a registe r ed trad emark of Micr osoft Corp. This m achin e does not have the co rrect ver sion of Mi cr osof t Inte rnet I nform ati on Server ins ta lled . Plea se corr ect th e proble m by ins ta lli ng Int er net In fo rm at [...]

  • Page 52

    3-4 In tr oduct ion T rou ble shoot ing SQL S erver Er ror Messa ges 1 Th is tabl e lis ts t he SQL s erver er ror me ssa ges. Erro r Message Co rrective Action Error : 1 105, Sev erit y: 17, S tate: 2 Can’ t allo cate s pace for object ’ Sysl ogs ’ i n datab ase ’ [ d bname ]’ beca use the ’ lo gse gme nt’ is ful l. If you ra n out o[...]

  • Page 53

    Int rod uction 3 -5 Trou blesh oot ing Dat a Import Ser vice Mes sag es 1 T his tab le list s th e da ta im port se rv ic e mes s age s. Erro r Message s Correcti ve Action Th e se rvi ce was st ar te d . INFO RMA TI ON No cor rect ive acti on requi red. This is m erel y an info rmati onal mess ag e. Th e se rvi ce wa s st opp e d. INFO RMA TI ON N[...]

  • Page 54

    3-6 In tr oduct ion T rou ble shoot ing OBDC Error Mes sages 1 T his ta b le l ist s the O B DC erro r me ss ages . DB-Libra r y Error Messa ges 1 This t able li sts t he DB-Lib rary error m essage s. Erro r Mess age Correcti ve Action [M icro s of t] [O DB C S QL Se rv er D r ive r] [SQ L Serve r] L ogin fail ed WA R N I N G An at tem pt to lo gin[...]

  • Page 55

    Int rod uction 3 -7 Trou blesh oot ing Log-i n Error Messag es 1 This t able li sts t he DB-Lib rary error m essage s Servi ce Affecti ng Automa ted Proc edure s 1 This se ction doc uments th e automat ed procedures wit hin Centr eV u Expl orer that cause servi ce int errupti ons. The int errupti ons range from moment s to over an hour in durati on[...]

  • Page 56

    3-8 In tr oduct ion T rou ble shoot ing Dat abas e Mainte nance Pr oce dures 1 Centr eV u Explore r cont a ins built in dat abase maintena nce procedu res des igned to keep the dat abase healt hy a nd res ponsive. These proce dures are set up during the inst allation of Ce nterV u Expl orer and a re s chedu led t o run automati call y in the lat e [...]

  • Page 57

    NT Server Connection Assistance A-1 A Centre V u E xplor er Appendix A 1 NT Server Connection Assist ance 1 The fo llowing s ec tions provide a ssis tanc e in connec ting Ce ntr eV u ® Expl orer to your local are a network (LAN). In part icula r , these inst ruction s pertain to the adminis trati on of the Micr osoft * W indow s NT † Serv er 4.0[...]

  • Page 58

    A-2 NT S erver Connection Assistance Appe ndix A Est ablis hing Serve r Netw ork C onnec tio n 1 Hardware 1 Communic a tion be tween Centr eV u Expl orer a nd Cen tre V u Call Ma nagement Syste m (CMS) is provi ded via a LAN c on nection. Additi onally , for ter minals e xte rn al to th e Centr eV u Explorer serve r , acces s is provided via a LAN.[...]

  • Page 59

    NT Server Con n ection Assi sta nce A-3 Ap pendi x A Cen treVu Explo rer Ser ver Iden tificat ion 1 Se le ct the Iden tifica tion tab in the Ne twork Adm inis trati on window . The follo wing scr een app ears: E nte r th e foll o win g inf o rmat i on : 1. Computer Name—Thi s field provi des a place to type the host name for your compu ter . This[...]

  • Page 60

    A-4 NT S erver Connection Assistance Appe ndix A Ce ntr eV u Exp lorer Prot ocol A ssi gnmen t 1 The Ethern et or T oken Ri ng assign ments must be made to successfu lly connect to the net work. Assignme nts are made in the Pr otocols ta b of the Network Admini stration window . Foll owing is a repre sentati ve setup of an Ethe rnet e nvi r o nm en[...]

  • Page 61

    NT Server Con n ection Assi sta nce A-5 Ap pendi x A Se le ct t h e TC P/ I P Pr ot oc ol item fro m t he Proto cols tab of the Network dial og box. The foll owing window is dis playe d: Enter the appropri a te IP addre ss for the Centr eV u Expl orer se rver . Also en ter t he Subnet Mas k and Default Gat eway informatio n. 1. IP Address —Enter [...]

  • Page 62

    A-6 NT S erver Connection Assistance Appe ndix A The DNS Server inf orm ati on is configure d via the DNS t ab . Af te r s e le cti ng th e DNS tab, the followi ng s cre en a p pears: The following information is re quired: Host Name—Ent er the same info rmation ent ered in the Compute r N ame field in the Identi ficat ion tab. Domain — Ente r [...]

  • Page 63

    NT Server Con n ection Assi sta nce A-7 Ap pendi x A Se t th e a da pte r to Au to Det ec t in the Adapters ta b. If you are stil l e xperie ncing pro blems, contac t your network ad ministr a tor f or the proper softwa re setup. Caution After sett ing up the syst em software, y ou must re start your computer for the c hanges t o take ef fect. E xi[...]

  • Page 64

    A-8 NT S erver Connection Assistance Appe ndix A final_manual.book : appe ndix.fm Page 8 M o nda y, Ma y 4, 1998 1:00 PM[...]