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ATCOM Gateway AU-600 manuel d'utilisation

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Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation ATCOM Gateway AU-600 décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

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Tout d'abord, le manuel d’utilisation ATCOM Gateway AU-600 devrait contenir:
- informations sur les caractéristiques techniques du dispositif ATCOM Gateway AU-600
- nom du fabricant et année de fabrication ATCOM Gateway AU-600
- instructions d'utilisation, de réglage et d’entretien de l'équipement ATCOM Gateway AU-600
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

Pourquoi nous ne lisons pas les manuels d’utilisation?

Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage ATCOM Gateway AU-600 ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles ATCOM Gateway AU-600 et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service ATCOM en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées ATCOM Gateway AU-600, comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif ATCOM Gateway AU-600, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

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Table des matières du manuel d’utilisation

  • Page 1

    Personal USB VoIP Gateway User’s Guide[...]

  • Page 2

    USB Gateway Content s Contents .............................................................................................................................. 2 Welcome ............................................................................................................................. 3 Package Contents .....................................[...]

  • Page 3

    USB Gateway We l c o m e The Personal VoIP Gateway is an exciting new device that let’s you make and receive Skype™ calls using your standard telephone handset. After you follow the simple installation you will be able to do the following: • Continue to make and receive regular calls as you norm ally do • Make and receive Skype™ calls usi[...]

  • Page 4

    USB Gateway Package Content s The Personal VoIP Gateway package includes the f o llowing (note that your particular hardware and cables may look slightly different than shown below). 1. Personal VoIP Gateway 2. USB Cable 3. Telephone Cable 4. CD-ROM-DRIVER 5. User’s Manual in CD 6. Quick Start Guide in CD Page 4 of 48[...]

  • Page 5

    USB Gateway Requirement s In order to install the USB Gateway you will need the following: 1. USB Gateway 2. USB cable 3. RJ11 cable 4. Telephone (regular telephone, cordless phone, DECT phone, …) 5. Telephone service (for conf call, 3 way calling and forwarding features) 6. Broadband internet service is recommended 7. PC with the following minim[...]

  • Page 6

    USB Gateway USB Gateway Inst allation DO NOT CONNECT THE USB GATEWAY TO YOUR COMPUTER UNTIL INSTRUCTED TO DO SO BY THE INSTALLATION WIZARD The following instructions will guid e you to th rough the process of installing the Personal USB Gateway. The installation procedure is to : • Install Skype™ (step 1 b elow) • Start the USB Gateway instal[...]

  • Page 7

    USB Gateway STEP 2: Insert the supplied CD-ROM into your PC CD-ROM drive. The installation should start automatically. If not, open the installation folder on the CD-ROM and double click on the setup.exe program as shown below. You will see the following popup. Press Yes to proceed or No to cancel. Page 7 of 48[...]

  • Page 8

    USB Gateway You will see the End User License Agreement. Click the “I h ave read …” checkbox and press the I Agree button as shown below. You will see the following progress b ar below indicating that the installation is proceeding. Page 8 of 48[...]

  • Page 9

    USB Gateway Wait until you see the following popup and press the OK button. Connect the USB cable to the USB Gateway USB port as shown below: The other end of the USB cable must be connected to a USB port on your computer as shown below, or to an AC Powered USB hub. The USB Gateway MUST not be connected to a bus powered USB hub. Page 9 of 48[...]

  • Page 10

    USB Gateway You will see the following Windows New Hardware Found Wizard . Select Install the so ftware automatically (Recommended) and press the Next button. Page 10 of 48[...]

  • Page 11

    USB Gateway The installation will continue and you will se e th e following screen. When you see the following screen, press the Finish button. Page 11 of 48[...]

  • Page 12

    USB Gateway Then you will see the following Windows New Hardware Found Wizard screen. Select Install the so ftware automatically (Recommended) and press the Next button. The installation will continue and you will se e th e following screen. Page 12 of 48[...]

  • Page 13

    USB Gateway When you see the following screen, press the Continue Anyway button. When you will see the following screen, select the option, “ allow this program to use Skype” and press the OK button. Page 13 of 48[...]

  • Page 14

    USB Gateway When you see the following screen, press the Finish button. Page 14 of 48[...]

  • Page 15

    USB Gateway STEP 3: When the installation completes you shoul d see the following message appear near your system tray and a new telephone icon (c ircled in red below) in your system tray as shown below. The telephone icon indicates th at the VoIP Agent is insta lled and running and that you can start making calls via Skype™ and the USB Gateway. [...]

  • Page 16

    USB Gateway STEP 4: Connect a standard telephone handset to the USB GATEWAY phone jack using a telephone cable as shown below STEP 5: Connect a telephone cable between the USB GATEWAY line jack and a wall jack as shown below. Note that this is only required for making regular phone calls or for forwarding Skype calls to your mobile (o r other off-s[...]

  • Page 17

    USB Gateway You final configuration shoul d resemble the following. Page 17 of 48[...]

  • Page 18

    USB Gateway Enabling USB GA TEW A Y In order to use USB GATEWAY and it’s features, (1) the US B Gateway must be plugged into the PC, (2) a telephone handset must be plugged into the USB Gateway, (3) the USB Gateway must be connected to the telephone wall jack 1 and (4) the VOIP agent must be running (see green telephone in the Windows System Tray[...]

  • Page 19

    USB Gateway You may see the following screen, select the option, “ allow this program to use Skype” and press the OK button. You should now see the VOIP agent in the Windows System Tray as shown below. You are now ready to use the USB Gateway. Page 19 of 48[...]

  • Page 20

    USB Gateway USB GA TEW A Y St ates When the USB Gateway is installed and the software is installed properly, then you will see a green phone in the system tray as shown below. If the VoIP agent is running and the USB Gateway is removed or Skype is not running, then the telephone will be red as shown below. During an incoming or outgoing Skype call,[...]

  • Page 21

    USB Gateway T esting USB Gateway Skype provides a useful featur e to test your connection. It is called Echo123. If you send “callme” in a chat with echo123, the echo123 se rvice will call you and let you leave a message which will be played back to you. This will help you verify that the USB Gateway, VoIP Agent and the telephone ar e all conne[...]

  • Page 22

    USB Gateway You will see the following chat screen and you should enter “callme” and press th e Enter key on your keyboard. Page 22 of 48[...]

  • Page 23

    USB Gateway Within 10-20 seconds, you should see the fo llowing screen, and the telephone connected to the USB Gateway should ring. Pick up the handset and follow the instructions. The Echo Test Service will ask you to leave a message which will be played b ack immediately. This will help you verify that the USB Gateway, VoIP Agent and the telephon[...]

  • Page 24

    USB Gateway When the test concludes you can press OK on the following screen. and then press Finish on the following screen. Making and Receiving Calls You can continue to use the telephone handset connected to the USB Gateway to make and receive standard telephone calls as you used without any change. To make a standard phone call, just pick up th[...]

  • Page 25

    USB Gateway If you have SkypeOut™, you can use the US B Gateway connected handset to make SkypeOut™ calls by picking up the handset, pr essing ##, to indicate to the USB Gateway that this is not a standa rd call but a Skype call, di aling as per the SkypeOut™ recommended dialing sequence, 00 + country code + telephone number (e.g. 001 617 555[...]

  • Page 26

    USB Gateway Setting Skype Speed Dial This section describes how to setup speed di als in Skype™. This is required in order to use a USB Gateway connected handset to dial to a Skype™ contact. It is not required for making SkypeOut™ calls using a USB Gateway connected handset. Step 1: Right click on the desired cont act as shown below and selec[...]

  • Page 27

    USB Gateway Step 3: You will now see an indication that the Skype™ contact has a speed dial associated with them as shown below. Page 27 of 48[...]

  • Page 28

    USB Gateway Switching Between V oIP and Regular Calls While on a regular phone call you may receive a Skype™ call or while on a Skype™ call you may receive a regular call. The USB Gatewa y will indicate an incoming call with an audible tone and you can sw itch between the two and b ack and forth by pressing #1. While on a regular phone call, if[...]

  • Page 29

    USB Gateway Forwarding Calls The USB Gateway can be configured to forward incoming Skype™ calls to another telephone number, such as your mobile phone . It can also forward incom ing telephone calls to a Skype™ or SkypeOut™ call. Right click on the Skype Ag ent (green telephone in the Windows System Tray) and se lect configure as shown below.[...]

  • Page 30

    USB Gateway Press the Call Handling tab to see the Ca ll Forward parameters as shown below. Enable Call forward and set the PSTN number Enable Call forward and set the Skype number Select rin g times before fo rward Select rin g times before fo rward In order to forward incoming Skype™ calls to a telephone number such as your m obile phone, chang[...]

  • Page 31

    USB Gateway Answering Machine (PSTN & V oIP) Support 1 USB VoIP Gateway has an integrated answ ering machine (implem ented in software on the PC). 2 USB VoIP Gateway can be configured to answer incoming VoIP call u sing its answering machine after a conf igurable number of rings. 3 USB VoIP Gateway can be configured to answer incom ing PSTN cal[...]

  • Page 32

    USB Gateway T oll Byp ass Toll bypass is similar to forwarding, except the incoming caller press the * key, and follow the IVR to dials out an arbitrary numbe r instead of fixed forwarding as described in the previous section. There are two common scenarios for this. You can call in from your mobile phone to the computer that the USB Gateway is con[...]

  • Page 33

    USB Gateway Forward PSTN call to Skype In order to enable toll bypass of incoming PSTN calls, chang e the Incoming PSTN Calls settings as follows: • Check the Enable administrative m o de. • Set your password and press apply as shown below Enable administrative mode Set administrative p asswor d When you call your telephone line from m obile , [...]

  • Page 34

    USB Gateway Forward Skype call to PSTN In order perform toll bypass on an incoming Skyp e call, Enable administrative mode in the Incoming Internet Ca lls section. Set as following • Check the Enable administrative m o de. • Set your pin number as shown below Enable administrative mode Set administrative p asswor d When you call USB Gateway fro[...]

  • Page 35

    USB Gateway Manage Skype V oice mail 1 When the user has VoIP voicemail and there are n ew messages the USB VoIP Gateway would play a special dial tone to indicate the waiting VoIP messages. The VoIP Dial tone when there are no message is a continuous tone The VoIP dial tone when there are new message/s is a con tinuous tone with ‘b eep-beep’ a[...]

  • Page 36

    USB Gateway Record You can record your call use USB Gateway Location: set your record file location here. Inactive: disable auto record. Record next call: record next call (trigger that would be reset after call) Record all calls: Automatic reco rd a ll calls. User can manual control the record process by:  ‘#7’ – start recording  ‘#8[...]

  • Page 37

    USB Gateway Changing the Default Settings You can change the default settings fo r sending a call, activating a Skype™ call, switching between a Skype™ call and a regular call (call waiti ng) and conference calling, by running the USB Gateway configuration. Right click on the VoIP agent and se lect Configure as shown below. You will see the con[...]

  • Page 38

    USB Gateway The Conference Key Sequence – while on a Skype call and you receive a regular call or while on a regular call and you receive a Skype ca ll, press these keys conference together the two calls. Press the Restore Defaults button if you want to restore all sequences to their factory shipped settings. Soft phone type: we support QQ beside[...]

  • Page 39

    USB Gateway Disabling USB Gateway In order to disable USB Gateway, right click on the VoIP agent in the system tray and select Exit as shown below. You can now disconnect the USB Gateway from the PC. Page 39 of 48[...]

  • Page 40

    USB Gateway Uninst all In order to uninstall the USB Gateway, clic k on the uninstall utility in the USB Gateway program group accessed from the Start button -> All Program s -> USB VoIP Personal Gateway. You will see the uninstall indicator as f ollows. When the uninstall indicator disappears, the un-installation is com plete. Page 40 of 48[...]

  • Page 41

    USB Gateway Inst alling a New V ersion When you install a new version of VoIP Agent, at the end you will see a slightly different Skype warning message as shown below. Sel ect “Allow this program to use Skype” and press OK as shown below: Page 41 of 48[...]

  • Page 42

    USB Gateway T roubleshooting The first step in troubles hooting is to read the readme.txt that appears in the USB Gateway program group. It contains a list of known issues for the current VoIP Agent version. To find out the driver version, right click on the VoIP Agent (green telephone in the system tray) and select About. You will see the VoIP Age[...]

  • Page 43

    USB Gateway Wrong Device Installed If you insert the USB Gateway on a Windows XP SP2 PC “prior” to installing the software, the adapter will be incorre ctly installed as a USB Modem. Simply proceed to install the VoIP Agent a nd it will resolve the issu e and install the adapter properly. USB Gateway does not appear to be responding to incoming[...]

  • Page 44

    USB Gateway Cannot hear the Skype™ call in telephone handset Check to make sure that Skype is configured to use the VoIP Virtual Audio device as it’s Audio In and Audio Out Sound Device. This is done as following: Select Options from the Skype™ Tools Menu as shown below. and then select Sound Devices as shown below. Page 44 of 48[...]

  • Page 45

    USB Gateway Check the Audio In and Audio Out list boxes and make sure VoIP Virtual Audio device is selected. Call Forwarding is not working properly • Make sure that a telephone cable is plugged into the USB Gateway line jack and to the wall phone plug • Try to dial the telephone number as you have entered in the USB Gateway Call Forwarding dia[...]

  • Page 46

    USB Gateway Page 46 of 48 Appendix A – IVR Flow Chart Your call is being forwarded CF You have reached the TLink answering machine. Please leave your message after the bee p AMGreet Beep Exit IVR [ call fwd ] Exit IVR [ Record msg ] Please enter your PIN code DialPinNbr You have entered a wrong pin code WrongPin Exit IVR Disconnect Thank you, the[...]

  • Page 47

    USB Gateway 3 3 Local Handset Access To listen to local voice messages, please press 1 VMListen 1 VMDelete To delete all local voice messages, please press 2 AMConfig1 For Answering Machine configuration, please p ress 4 All locally recorded messages would be deleted VMDelConfirm To confirm please press 1 confirm to cancel please press 2 cancel A l[...]

  • Page 48

    USB Gateway 4 No messages were received NoVMsg Recorded voice messages will be pla y ed back se q uentiall y PlayMsg End End 3 / 6 3 - Incoming PS TN 6 - Incoming VoIP To repeat the current message press 1, To delete the current message press 2, To keep The current messa Play message End VMOper g e p ress 3 NoMoreMsg There are no more messages When[...]