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8e6 Technologies ER manuel d'utilisation

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Table des matières du manuel d’utilisation

  • Page 1

    ® Enter prise Repor ter USER GUIDE Administrator Console Model: ER Release 5.0.00 • Manual V ersion 1.01[...]

  • Page 2

    II 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE[...]

  • Page 3

    8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE iii 8 E 6 E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE © 2008 8e6 T echnologies All rights reserved. 828 W . T aft Ave., Orange, CA 92865 , USA V ersio n 1.01, published Ja nuary 2009 for software re lease 5.0.00 Printed in the United S tates of America This document ma y[...]

  • Page 4

    IV 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE[...]

  • Page 5

    8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE v C ONTENT S E NTERPRISE R EPORTER O VERVIEW .................. ................. 1 Operations .......................................... ......................................... 1 How to Use this User Guide .............................................. ......... 2 Organizati[...]

  • Page 6

    C ONTENTS vi 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Add/Edit/Delete Administrators screen ..................... ......... 23 View a List of Administrators .. ................ ................... ... 24 Add an Administrator .......... ............. ................. ............ 24 Edit an Administrator’s Login ID [...]

  • Page 7

    C ONTENTS 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE vii Verify SMTP Settings....... ................ .................... ......... 50 Server Status screen .............. ................ .................... ......... 51 View the Status of the Server .............. ................ ......... 52 Secure Access screen ..[...]

  • Page 8

    C ONTENTS viii 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Modify the Username Display Setting........ ................... 80 Page View Elapsed Time screen .......... ................. ............ 82 Establish the Unit of Elapsed Time for Page Views...... 82 Elapsed Time Rules...... ................ ....................[...]

  • Page 9

    C ONTENTS 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE ix Standard Warranty ............. ................ ................ .................... ....... 111 Technical Support and Service ............. .................... ................ .... 1 12 Extended Warranty (optional) ...... ...................... ............. .[...]

  • Page 10

    C ONTENTS x 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Hard drive failure ................. ................ ................ .............. 135 Step 1: Review the notification email ................ .......... 135 Step 2: Verif y the failed dr ive in the Admin console .. . 1 36 Step 3: Replace the failed hard drive ...[...]

  • Page 11

    E NTERPRISE R EPORTER O VERVIEW O PE RATIONS 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 1 E NTERPRISE R EPORTER O VERVIEW Though many comp anies have Internet filter ing solutions to prevent employees from acce ssing inappro priate, non-work related Web sites, simply blocking these sites is not enough. Administrators wa[...]

  • Page 12

    E NTERPRI SE R EPORTER O VERVIEW H OW TO U SE THIS U SER G UIDE 2 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE How to Use this User Guide Organization This User Guide is organized into the following section s: • Overview - This section provides information on how to use this user guide to help you conf igure the ER Serv[...]

  • Page 13

    E NTERP RISE R EPORTER O VERVIEW H OW TO U SE THIS U SE R G UI DE 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 3 Conventions The following icons are use d throughout this user guide: NOTE : The “note” icon is followed by italicized text providing additional information about th e current topic. TIP : The “tip” ico[...]

  • Page 14

    E NTERPRI SE R EPORTER O VERVIEW H OW TO U SE THIS U SER G UIDE 4 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE T erminology The following terms are used through out this user guide. Sample images (not to scale) are included for ea ch item. • alert box - a message box that opens in resp onse to an entry you made in a dia[...]

  • Page 15

    E NTERP RISE R EPORTER O VERVIEW H OW TO U SE THIS U SE R G UI DE 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 5 • field - an area in a dialog box, window , or screen that either accommodates your data entry , or displays pertinent information. A text box is a type of field. • frame - a boxed-in area in a dialog box, [...]

  • Page 16

    E NTERPRI SE R EPORTER O VERVIEW H OW TO U SE THIS U SER G UIDE 6 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE • radio button - a small, circular object in a dialog box, window , or screen used for selecting an option. This object allows you to toggle between two choices. By clicking a radio button, a dot is placed in t[...]

  • Page 17

    E NTERP RISE R EPORTER O VERVIEW H OW TO U SE THIS U SE R G UI DE 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 7 • window - displays on a screen, and can cont ain frames, fields, text boxes, list boxes, buttons, and radio buttons. T ypes of windows include ones from the system such as the Save As window , pop-up windows[...]

  • Page 18

    A DMINISTRATOR S EC TION I NTRODUCTI ON 8 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE A DMINISTRATOR S ECTION Introduction The authorized administrator of the ER Server is respon- sible for integrating the Server into the existing network, and providing the Server a high sp eed connection to the desig- nated logging devi[...]

  • Page 19

    A DMINISTRAT OR S ECTION I NTRODUCTION 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 9 NOTES : This user guide is accessible via the Help link beneath the banner in any screen in the Admin istrator console. Information about the ER Client can be found in the ER W eb Client User Guid e that can be obtained from http:// www [...]

  • Page 20

    A DMINISTRATOR S EC TION C OMPONENTS AND E NVIR ONMENT 10 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Component s and Environment Components Hardware • High performance server • One or more high-capacity h ard drives • Optional: One or more att ached “NAS” stora ge devices (e.g. Ethernet connected SCSI connecte[...]

  • Page 21

    A DMINISTRATOR S ECTION C OMPONENTS AND E NVIRON MENT 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 11 Environment Wo rkst ation Requirement s • Windows 2000, NT 4.0, or XP operating syste m • Internet Explorer (IE) V ersion 6.0 or later • Pop-up blocking sof tware, if inst alled, must be disabled • Session cookies[...]

  • Page 22

    A DMINISTRATOR S EC TION C HAPTER 1: A CCESSING THE S ERVER 12 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Chapter 1: Accessing the Server Preliminary Network Settings T o initially set up your ER Server , follow the instructions in the ER Quick S tart Guide booklet p ackaged with your ER unit. This guide explains how to[...]

  • Page 23

    A DMINISTRAT OR S ECTION C HAPTER 1: A CCESSING THE S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 13 For example, if your IP address is 1.2.3.4, type in http:// 1.2.3.4:88 or https://1.2.3.4:8843 . 3. Click Go to open the login scre en of the Administrator console application (see Fig. 1:1-1). Procedures for Loggin[...]

  • Page 24

    A DMINISTRATOR S EC TION C HAPTER 1: A CCESSING THE S ERVER 14 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE NOTES : When loggin g on the Server for the first time, the ER S tatu s pop-up box opens, and the main scree n displays with a message, as shown in the exampl e in Logging on the First T ime. Follow the directions i[...]

  • Page 25

    A DMINISTRAT OR S ECTION C HAPTER 1: A CCESSING THE S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 15 Logging on the First Time If you are logging on the Ad ministrator console for the first time, the main screen displays with a message that asks you to specify the Server ’s function: Fig. 1:1-2 Administrator cons[...]

  • Page 26

    A DMINISTRATOR S EC TION C HAPTER 1: A CCESSING THE S ERVER 16 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 2. Click Apply to confirm your selection. The mode you specify will immediately be in effe ct. TIP : Afte r choosing the function for the ER Server box on the main screen , if you have not previou sly set up your ow[...]

  • Page 27

    A DMINISTRAT OR S ECTION C HAPTER 1: A CCESSING THE S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 17 3. In the User Name field, enter up to 20 characters—this may include upper- and/or lo wercase alphanumeric char- acters, and special characters. 4. In the Password field, enter eight to 20 characters— including[...]

  • Page 28

    A DMINISTRATOR S EC TION C HAPTER 1: A CCESSING THE S ERVER 18 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Log Off T o log off t he Administrator console, click the Logout link beneath the banner in any screen to display the log out screen: Fig. 1:1-4 Logout screen Click the “X” in the u pper right corner of the brow[...]

  • Page 29

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 19 Chapter 2: Configuring the ER Server Administrator Console After logging on the Server , the main screen of the Adminis- trator console displays in your W eb browser: Fig. 1:2-1 Administrator console, main scree[...]

  • Page 30

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 20 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE NOTE : The mode of the Server displays on the main screen. More information a bout the “live” and “arch ive” Server box mode s can be found in the Box Mode su b-section under the Networ k Menu section i[...]

  • Page 31

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 21 Box Mode screen The Box Mode screen displays by default when you first log on the Server , or when the Box Mode optio n is selected from the Network menu. (See Figs. 1:2 -1 and 1:2-2.) The box mode indicates whe[...]

  • Page 32

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 22 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Change the Box Mode 1. Click the Change Mode button to display t he two box mode options on the screen: Fig. 1:2-3 Change Box Mode 2. Click the radio button corresponding to Live or Archive to specify the mode [...]

  • Page 33

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 23 Add/Edit/Delete Admin istrators screen The Add/Edit/Delete Ad ministrators scre en displays when the Administrators option is selected from the Ne twork menu. This screen is used for viewing, adding, editing, an[...]

  • Page 34

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 24 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE V iew a List of Administrators T o view a list of administrat or user names, click th e down arrow at the New Administrator field. If no administrator has yet been assigned to the Serve r , no selections displa[...]

  • Page 35

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 25 Delete an Administrator 1. Select the administrator ’s user name f rom the pull-down menu. 2. After the administrator ’s login ID information populates the fields, click the Delete button to remove the admin[...]

  • Page 36

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 26 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Locked-out Account s and IPs screen The Locked-out Account s and IPs screen displays when the Lockouts option is selected fro m the Network menu. This screen is used for unlocking account s or IP addresses of a[...]

  • Page 37

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 27 NOTE : An account or IP address be comes locked if the Pass- word Security Options featur e is enabled in the Optional Features screen, and a user is u nable to log i nto the Administrator console or Web Client [...]

  • Page 38

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 28 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE • IP: ‘x.x.x.x’ has bee n succe ssfully unlocked. NOTE : In the text above, ‘xxx’ and ‘x.x.x. x’ represents the unlocked us ername/IP ad dress. 3. Click OK to return to the Locked-out Accou nts an[...]

  • Page 39

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 29 Set up/Edit IP Addresses TIP : In order for the Server to ef fectively communic ate with yo ur system, be sure all fields contain accur ate information before saving your settings. 1. Enter or edit an IP address[...]

  • Page 40

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 30 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Routing T able screen The Routing T able screen displays when the Routing T able option is selected from the Network menu. This screen is used for viewing, building, and ma intain ing a list of router s— netw[...]

  • Page 41

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 31 Add a Router 1. In the Destination field, enter th e IP address of the network to wh ich data p acket s will be forwarded. 2. At the Network Mask pull-down menu, specify the number (1-32) of the subnet mask tha [...]

  • Page 42

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 32 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Regional Setting screen The Regional Setting screen displa ys when the Region al Setting option is selected from t he Network menu. This screen is used for specifying the time zone and network time to be used b[...]

  • Page 43

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 33 Specify the Time Zone 1. At the Region pull-down menu, select your country from the available choices. 2. At the Location pull-down menu, select the time zone f or the spec ified regi on. 3. Click Save to a pply[...]

  • Page 44

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 34 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 1. Enter or edit an IP address in each appropriate field: • In the Server 1 field, enter the IP ad dress of the primary NTP server to be used for clock settings on your Server . • In the Server 2 field, ent[...]

  • Page 45

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 35 Network Diagnostics screen The Network Diagnostics screen displays when the Diag- nostics option is selected from the Network menu. This screen is used to help you identify and reso lve problems with your networ[...]

  • Page 46

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 36 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Ping The ping utility is used for verifying whether the Server can communicate with a machine at a given IP address within the network, and the speed of the network conne ction. 1. In the Ping frame, enter the [...]

  • Page 47

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 37 TIP : If the machine cannot be cont acted, be sure the ping feature on that machine is turned on. NOTE : T o ping another IP address, click the Back button in your browser window , then click the Clear button in[...]

  • Page 48

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 38 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Fig. 1:2-1 1 T race Route results As indicated by the result s for the sample entry , the packet made 30 hop s. For each line in the report, the hop number displays, followed by the IP address or host name; the[...]

  • Page 49

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 39 SNMP screen The SNMP screen displays when the SNMP op tion is selected from the Network menu. This feature lets the global administrator use a third p arty Simple Network Manage- ment Protocol (SNMP) product for[...]

  • Page 50

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 40 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Enable SNMP The Monitoring mode is “Off” by defau lt. T o enable SNMP , click Enable in the Monitoring Mode frame . As a result, all elements in this window become activated. Set up Community T oken for Pub[...]

  • Page 51

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 41 Server Menu The Server pull-down menu includes options for setting u p processes for maintaining the Server . These options are: Backup, Self-Monitoring, SMTP Server Setting, Server S tatus, Secure Access, Sof t[...]

  • Page 52

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 42 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Backup screen The Backup screen displays when the Backup option is selected from the Server menu. This screen is used for setting up the p assword for the remote server’s FTP account, for executing an immedia[...]

  • Page 53

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 43 Although automatic backup s to a local ER hard drive are scheduled nightly by de fault, it is import ant that the ER administrator implement s a backup policy to ensure dat a integrity and continuity in the even[...]

  • Page 54

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 44 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Set up/Edit External Backup FTP Password In order to back up the ER Server’s databa se to a remote server , an FTP account must be est ablished for the remote server . NOTE : In the Ext ernal Backup FT P Acco[...]

  • Page 55

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 45 When performing a manual backup, the ER’ s datab ase is immediately saved to the in te rnal backup drive. From the remote server , the backup data base can be retrieved via FTP , and then stored off site. TIP [...]

  • Page 56

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 46 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Perform a Restoration to the ER Server There are two pa rts in performing a resto ration of data t o your ER Server . Part one requires data to be lo aded on the remote server and then FTPed to the ER Se rver .[...]

  • Page 57

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 47 Self Monitoring screen The Self Monitoring screen displays when the Self-Moni- toring option is selected from the Server menu. This screen is used for setting up and maint aining e-mail addresses of contact s wh[...]

  • Page 58

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 48 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE V iew a List of C ontact E-Mail Addresses If this feature is curre ntly activated, the e-mail address of the Master Administrator displays on this screen, alo ng with any other conta cts set up as Choice one - [...]

  • Page 59

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 49 SMTP Server Setting screen The SMTP Server Setting screen is used for ente ring settings for the Simple Mail T ransfer Protocol that will be used for sending email alert me ssages to specified adminis- trators. [...]

  • Page 60

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 50 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 3. By default, the Email queue size is 50 . This can be changed to specify the maximum number of request s that can be placed into the q ueue awaiting an available outbound connection. 4. In the From Email Addr[...]

  • Page 61

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 51 3. Click OK to close the pop-up box and to process your request. If all SMTP settings are acce pted, the test email should be received at the specified address. Server S t atus screen The Server S tatus screen d[...]

  • Page 62

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 52 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE V iew the Status of the Server The Product V ersion number of the sof tware displays at the top of the screen, along with the date that software version was implemented. S tatus information d isplays in the fol[...]

  • Page 63

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 53 Secure Access screen The Secure Access screen displays when the Secu re Access option is selected from the Server men u. This screen is primarily used by 8e6 technica l support represen- tatives to perform maint[...]

  • Page 64

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 54 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Activate a Port to Access the Server 1. After the administrator at the customer ’s site authorizes you to use a designated port to access th eir Server , enter that number at the Port # field. 2. Click the St[...]

  • Page 65

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 55 T erminate a Port Connection 1. After maintenance has been performed on the customer ’s Se rver , select the active port number from the list box by clicking on it. 2. Click the Stop button to terminate the po[...]

  • Page 66

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 56 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Sof tware Up date screen The Softwa re Update screen displays when the Sof tware Update option is selected from the Server menu. This screen is used for updating the Server with software updates supplied by 8e6[...]

  • Page 67

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 57 V iew Installed Software Updates Any software update previously installed on the Se rver displays in the ER Patch History frame. For each installed software update, the Date in st alled (YYYY/MM/DD), and softwar[...]

  • Page 68

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 58 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Install a Software Update W ARNING : Before installing a sof t ware update, you mu st shut off the Server ’s sof tware by selecting the Shut down Software option on the Shut Down screen . (See the Shut Down s[...]

  • Page 69

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 59 Apply Now : 1. Click Apply Now to open a dialog box containing infor- mation about the sof tware release: Fig. 1:2-23 Software update dialog box 2. Click Ye s to open the EULA dialog box: Fig. 1:2-24 EULA di alo[...]

  • Page 70

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 60 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 3. After reading t he content s of the End User License Agreement, click Ye s if you agree to its terms. This action closes the EULA dialog box and begins the so ftware update application process. 4. T o determ[...]

  • Page 71

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 61 NOTE : Af ter installing the software up date, if a message displays that inform s you to rebo ot the Server , you should select the Restart Software option on the Shut Down screen . Sof tware Up date Setting sc[...]

  • Page 72

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 62 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Specify Proxy Settings 1. In the Proxy Setting frame, by default “Disable” is selected. Click “Enable” if the server is in a proxy server environment. 2. In the Proxy Server field, enter the host name o[...]

  • Page 73

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 63 Shut Down screen The Shut Down screen displays when the Shut Down option is selected from the Server menu. This screen is used t o restart or shut down the Server ’s sof tware or hardware. Fig. 1:2-27 Shut Dow[...]

  • Page 74

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 64 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE When the Server is running again, these files are FTPed to the Server . • Shut Down the Server ’ s Hardware - The Shutdown Hardware option should only be selected if the Server ’s hardware must be complet[...]

  • Page 75

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 65 NIC Mode screen The NIC Mode screen displays when the NIC Mod e option is selected from the Server menu. This screen let s you specify the speed for the ER’ s Network Interface Card settings so that the ER can[...]

  • Page 76

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 66 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE V iew the NIC Nego tiation T o verify or correct the negotiation for a NIC, click View NIC Negotiation to open a window cont aining results from the mii-tool and the ethtool about the st atus of the NIC mode(s)[...]

  • Page 77

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 67 NOTE : The status (Up or Down) of the Interfac e displays t o the right of the LAN1 and LAN2 labels . For an Interf ace with an “Up” status, the Link st atus (Up or Down) displays to the right of the Interfa[...]

  • Page 78

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 68 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Restart the Web Client Server In the Restart Web Client Server frame, click Rest art to restart the W eb Client server . As a result of this action, a screen displays with the following message: “The W eb Cli[...]

  • Page 79

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 69 Hardware Failure Detection screen If using an ERH, HL, or SL unit, the Hardware Failure Detec- tion screen displays when the Hardware Failure Dete ction option is selected from the Serve r menu. This screen is u[...]

  • Page 80

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 70 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE If any of the hard drives has failed, the messag e “F AIL” displays for the corresponding drive number list ed at the right of the screen, and instru ctions for replacing the hard drive display below: 1. Id[...]

  • Page 81

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 71 Consolidated ER: Consolid ated Mode Setting screen If using a consolidated ER (CER) , the Consolidated Mode Setting screen displays when C onsolidated Mode Setting is selected from the Server menu. This screen i[...]

  • Page 82

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 72 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Add a Remote ER 1. By default “Add new ER” is selected in the Cu rrent ER boxes list box. If this choice is not selected, make this selection. 2. T ype in a Name for this remote ER Server . 3. Enter the IP [...]

  • Page 83

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 73 The following information displays in th is pop-up box: Name of ER; IP Address; Live-dat a-scope range (using the YYYY -MM-DD HH:MM:SS - YYYY -MM-DD HH:MM:SS format), and Most recent rollup date (using the YYYY [...]

  • Page 84

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 74 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Dat abase Menu The Database pull-down menu includes options for config- uring the database. The se options are: IP .ID, Username Display Setting, Elap sed T ime, Page Definition, T ools, Expi- ration, NAS S tat[...]

  • Page 85

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 75 based on the IP addresses of their mach ines, their user- names, and/or their machine names. Information set up on this screen is used by the Client when logging a user ’s Internet activity . NOTE : This optio[...]

  • Page 86

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 76 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE As the administrator of th e Server , you have the option to either enable or disable this feature for logg ing users’ activ- ities by usernames, machine names, and/or IP addresses of machines. W ARNINGS The [...]

  • Page 87

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 77 V iew the User Name Id entification screen There are two frames on this screen: o ne used for custom- izing the label that displa ys in Client report s for unidentified machines, and the other used for specif yi[...]

  • Page 88

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 78 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE • St atic IP assignment - this option logs a user’s activity by the IP address of the machine use d. When selecting this option, the Update button beco mes acti- vated. a. Click the Up date button to automa[...]

  • Page 89

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 79 Username Display Setting screen This Username Display Setting screen displays when the Username Display Setting option is selected from the Data- base menu. This screen is used for configuring the user- name for[...]

  • Page 90

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 80 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE V iew the Current User name D isplay Setting In the Current Username Display Settin g frame, the current username format displays—if previously entered in the Display username field and saved on this screen .[...]

  • Page 91

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 81 4. Click Add to include your se lection in the Display user- name field below . NOTE : Follow steps 3 and 4 for each field to be added to the Display username field below . Each additional selection added to the[...]

  • Page 92

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 82 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Page View Elap sed Time screen The Page V iew Elapse d T ime screen displays when the Elapsed T ime option is selected from the Dat abase menu. This screen is used for est ablishing the value—amount of time?[...]

  • Page 93

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 83 Elapsed Time Rules Each time a user on the network acce sses a Web site , this activity is logged as one or more visit(s) to th at site. The amount of time a user spends on that site and the number of times he/s[...]

  • Page 94

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 84 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Page Definition screen The Page Definition screen displays when the Page Defin i- tion option is selected from the Database me nu. This screen is used for specifying the types of p ages to be included in the de[...]

  • Page 95

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 85 Remove a Page T ype T o remove a page type from the detail report: 1. Select the page e xtension from the Current p age types list box. 2. Click Remove . 3. Click Apply . Add a Page T ype T o add a page type in [...]

  • Page 96

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 86 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE T ools screen The T ools screen displays when the T ools option is selected from the Datab ase menu. This screen is used for viewing reports and lo gs to help you troubleshoot problems with the Client applicati[...]

  • Page 97

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 87 V iew Diagnostic Reports 1. Choose a report from the pull-down menu (T able S tatus, Process List, Full Process List, T ables, or Daily Summary). 2. Click the Vie w button to view the selected diagnostic report [...]

  • Page 98

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 88 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE • db Expiration - This log includes information about expiring data on the Server . • db Expire Summary - This log provides a list of dat a expiration from summary tab les. • db Identify - This log provid[...]

  • Page 99

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 89 • Patch Log - This log gives information about ap plied softwa re updates. • MYSQL Log - This log provides information pert aining to the MySQL server . • Error Entry - R2k - This log displays a list of R2[...]

  • Page 100

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 90 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Expiration screen The Expiration screen displa ys when the Expiration option is selected from the Dat abase menu. This screen shows statistics on the amo unt of data cu rrently stored on the Server box, and pro[...]

  • Page 101

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 91 NOTES : On a cons olidated ER (C ER), several of the statistics shown in a st andard ER are not in cluded since this information is not pertinent to the CER. Though the dat abase is backed up automaticall y each[...]

  • Page 102

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 92 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE • Expire - pert ains to the action of dropp ing data from the Server when there is no room lef t on the hard drive for additional storage. When the h ard drive reaches it s maximum data storage cap acity , in[...]

  • Page 103

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 93 V iew Data Storage S tatistics In the S tatus section of this screen, the date and time of the last database expiration d isplays in the S tatus bar . The date displays in the YYYY -MM-DD format, and the time di[...]

  • Page 104

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 94 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE NOTE : This field does not display on a consolidated ER. • Current archive dat a (yearweekno/date scop e) - the range of dates and times of archive dat a currently stored on the Server . The first line displa[...]

  • Page 105

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 95 • Average disk usage per day - this field only displays on the consolidated ER and s hows the average percent age of disk space used ea ch day . • T arget percent age of live dat a - the percentage of live d[...]

  • Page 106

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 96 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE your specifications. This number is af fected by th e hits/ day on the Server , and the maximum number of weeks of data the Server is able to hold. The number of weeks of archive dat a to be stored can be chang[...]

  • Page 107

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 97 Change Data S torage Settings The Change Settings section of t he screen is used for updating the amount of dat a that will be stored on the Server box in the future. By making an ent ry in this section of the s[...]

  • Page 108

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 98 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE • the figure saved in the Percent age of live dat a field displays in the T arget percent age of live dat a field in the S tatus section • the figures displayed in the Est imated tot al week(s) of live/arch[...]

  • Page 109

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 99 NAS St atus screen The NAS S tatus screen displays when the NAS S tatus option is selected from the Dat abase menu. This screen is used for verifying the st atus of the Network Att ached S torage (NAS) device. T[...]

  • Page 110

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 100 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE V iew NAS Status Information One of the following informational messa ges displays on this screen, depending on whether or not a NAS device is attached to the ER: • This ER does not have a NAS device attache[...]

  • Page 111

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 101 Fig. 1:2-42 Optional Features screen[...]

  • Page 112

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 102 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Enable Search S tring Reporting If Search S tring Reporting is enabled, det ail drill down reports display the full search string content typed into a search engine text box for sear ch sites such as Google, Y[...]

  • Page 113

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 103 algorithm, an end user could never have more than 24 hours of W eb time within a given 24-hour perio d. 1. Click the radio button corresponding t o “ON” to make the W all Clock T ime Report selection availa[...]

  • Page 114

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 104 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Enable, Configure Pass word Security Option In the Password Security Options frame, p asswords for accessing the Administrator c onsole or W eb Client can be set to expire after a specifie d number of days, an[...]

  • Page 115

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 105 • OFF - Choose this option if the user will not be locked out by username a fter entering the incorrect pas sw o rd . • At the Lockout by IP Address field, click the radio button corresponding to either of [...]

  • Page 116

    A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 106 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE User Group Import screen The User Group Import screen displays when the User Group Import option is selected from the Dat abase menu. This screen is used for spec ifying R3000 se rvers to send LDAP user group [...]

  • Page 117

    A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 107 W ARNING : Be sure to import users and user group s whenever modifications are made to user names in the Userna me Display Setting screen. See the User name Display Setting scre en for information on modifying [...]

  • Page 118

    T ECHNICAL S UPPORT / P RODUCT W ARRANTIES T ECHN ICAL S UPPORT 108 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE T ECHNICAL S UPPORT / P RODUCT W ARRANTIES T echnical Support For technical support, visit 8 e6 T echnologies’ s T echnical Support We b page at http://www .8e6.com/support.html , or contact us by ph one, by [...]

  • Page 119

    T ECHNICAL S UPPORT / P RODUCT W ARRANTIES T EC HNICAL S UPPORT 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 109 Office Locations an d Phone Numbers 8e6 Corporate Headquart ers (USA) 828 West T aft A venue Orange, CA 92865-4232 USA Local : 714.282.61 1 1 Fax : 714.282.61 16 Domestic US : 1.888.786.7999 International : +1.[...]

  • Page 120

    T ECHNICAL S UPPORT / P RODUCT W ARRANTIES T ECHN ICAL S UPPORT 110 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Support Procedures When you cont act our technical support dep artment: • Y ou will be greeted by a technical professional who will request the det ails of the problem and attempt to resolve the issue directl[...]

  • Page 121

    T ECHNICAL S UPPORT / P RODUCT W ARRANTIES P RODUCT W ARRANTIES 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 111 Product W arranties S tandard W arranty 8e6 T echnologies warrants the medium on which the 8e6 product is provided to be free from defects in mater ial and workmanship under normal use for period of one year (t[...]

  • Page 122

    T ECHNICAL S UPPORT / P RODUCT W ARRANTIES P RODUCT W ARRANTIES 112 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE T echnical Support and Service 8e6 T echnologies will provide initial inst allation support and technical support for up to 90 days following installation. 8e6 T echnologies provides af ter-hour emergency suppo[...]

  • Page 123

    T ECHNICAL S UPPORT / P RODUCT W ARRANTIES P RODUCT W ARRANTIES 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 113 Extended W arranty (optional) The extended warranty applies to ha rdware and software of the product(s) except any misuse o r modification of the product(s), or product(s) located out side of the United S tates[...]

  • Page 124

    A PPENDICES S ECTION A PPENDIX A 114 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE A PPENDICES S ECTION Appendix A Evaluation Mode By default, the ER Server and Client are set to the evalua- tion mode. This appendix explains how to use the ER Server in the evaluation mode, and how to activate the ER Server to function in t[...]

  • Page 125

    A PPENDICES S ECTION A PPENDIX A 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 115 Y ou have the option to either use the ER unit in the evalua- tion mode, or change the ev aluation mode in one of two ways—by extending the evaluation period, or b y activating the unit so that it can b e used in the activated mode. NOTE :[...]

  • Page 126

    A PPENDICES S ECTION A PPENDIX A 116 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Use the Server in the Evaluation Mode T o use the unit in the evaluation mode, click th e "X" in the upper right corner of the ER S tatus pop-up box to close it. Expiration screen In the evaluation mode, the Expirat ion screen can [...]

  • Page 127

    A PPENDICES S ECTION A PPENDIX A 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 117 When the Server is in the evaluatio n mode, the following message displays at the top of the screen: “Evaluation Mode – Max Data S torage ‘X’ Weeks” (in which ‘X’ repre- sents the maximum n umber of weeks in the ER’ s data st[...]

  • Page 128

    A PPENDICES S ECTION A PPENDIX A 118 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Fig. A-3 Activation Page pop-up box Activation Page 1. In the Activation Page pop-up box, th e Hostname of the Server , IP address, and Mac Addre ss (Media Access Control address) display . 2. Call 8e6 T echnologies at either 714-282-61 1 1 [...]

  • Page 129

    A PPENDICES S ECTION A PPENDIX A 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 119 4. Click Activate to display the confirmation message in the Activation Page pop-up box: • If extending the evaluation period for the unit, the following message displays: “It is now in evaluation mode (‘X’ weeks)!” in which ‘X?[...]

  • Page 130

    A PPENDICES S ECTION A PPENDIX B 120 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Appendix B Disable Pop-up Blocking Software A user with pop-up blocking software installed on his/he r workstation will need to disabl e pop-up blocking in order to use the Client. This appendix provides instruct ions on how to disable pop- [...]

  • Page 131

    A PPENDICES S ECTION A PPENDIX B 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 121 2. Choose Always Allow Pop-Ups From to open the Y ahoo! Pop-Up Blocker dialog box: Fig. B-2 Allow pop-ups from source 3. Select the source from the Sources of Recently Blocked Pop-Ups list box to activate the Allo w button. 4. Click Allow to[...]

  • Page 132

    A PPENDICES S ECTION A PPENDIX B 122 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Google T oolbar Pop-up Blocker Add the Client to the White List T o add the Client to the white list so that it will alwa ys be allowed to pass, go to the Google T oolbar and click the # blocked icon: Fig. B-3 # blocked icon enabled Clicking[...]

  • Page 133

    A PPENDICES S ECTION A PPENDIX B 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 123 AdwareSafe Pop-up Blocker Disable Pop-up Bl ocking AdwareSafe’s SearchSafe toolbar let s you toggle between enabling pop-up blocking (# popu p s blocked) and disabling pop-up blocking (Popup protection of f) by clicking the pop- up icon. 1[...]

  • Page 134

    A PPENDICES S ECTION A PPENDIX B 124 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Windows XP SP2 Pop-up Blocker This sub-section provides in formation on setting up pop-up blocking and disabling pop-up blocking in Windows XP SP2. Set up Pop-up Blocking There are two ways to enable the pop-up blocking feature in the IE bro[...]

  • Page 135

    A PPENDICES S ECTION A PPENDIX B 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 125 Use the IE T oolbar In the IE browser , go to the toolbar and select T ools > Pop- up Blocker > T urn On Pop-up Blocker : Fig. B-6 T oolbar setup When you click T urn On Pop-up Blocker , this menu selec- tion changes to T urn Of f Pop-[...]

  • Page 136

    A PPENDICES S ECTION A PPENDIX B 126 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Add the Client to the White List There are two ways to disable pop-up blockin g for the Client and to add the Client to your white list. Use the IE T oolbar 1. With pop-up blocking enabled, go to the toolb ar and select T ools > Pop-up Bl[...]

  • Page 137

    A PPENDICES S ECTION A PPENDIX B 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 127 Use the Information Bar With pop-up blocking enabled, the Information Bar can be set up and used for viewing information about blocked pop- ups or allowing pop-up s from a specif ied site. Set up the Information Bar 1. Go to the toolbar and [...]

  • Page 138

    A PPENDICES S ECTION A PPENDIX B 128 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 3. Click Ye s to add the Client to your white list and to close the dialog box. NOTE : T o view your white list, go to the Pop-up Blocker Settings dialog box (see Fig. B-7 ) and see the entries in the Allowed sites list box.[...]

  • Page 139

    A PPENDICES S ECTION A PPENDIX C 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 129 Appendix C RAID Maintenance This appendix perta ins to ER “H”, “SL”, and “HL” servers and is divided into three p arts: Hardware Component s, Server Interface, and T roubleshooting—in the event of a failure in one of the drives[...]

  • Page 140

    A PPENDICES S ECTION A PPENDIX C 130 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Part 2: Server Interface LED indicators in SL and HL unit s On an “SL” and “HL” unit, the following LED indicat ors for software and h ardware status monitoring display on the lef t side of the front p anel: • LOG = Log Download S [...]

  • Page 141

    A PPENDICES S ECTION A PPENDIX C 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 131 LED Indicator Chart Below is a chart of LED indicators in the “SL” and “HL” unit: LED Indicator Color Condition Description LOG Green On Downloading a l og -- Off No log download detected RAID Green On RAID mode enabled and running -[...]

  • Page 142

    A PPENDICES S ECTION A PPENDIX C 132 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Front control p anels on H, SL, and HL unit s Control panel bu ttons, icons, and LED indicators display on the right side of the front panel. The button s let you perform a function on the u nit, while an LED indica tor corresponding to an i[...]

  • Page 143

    A PPENDICES S ECTION A PPENDIX C 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 133 Overheat/Fan Fail (icon) – This LED is unlit unless the chassis is overheated. A flashing red LED indicates a fan failure. A steady red LED (on and not flashing) indicates an overheating con di- tion, which may be caused by cables obstruct[...]

  • Page 144

    A PPENDICES S ECTION A PPENDIX C 134 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Rear p anels on H and HL unit s UID (LED indicator) – On the rear of the “H” or “HL” chassis, to the left of the power supplies, a stead y blue UID LED indi- cator displays when the UID button on the control p anel is pressed. This[...]

  • Page 145

    A PPENDICES S ECTION A PPENDIX C 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 135 Part 3: T roubleshooting The text in this section explains how the server alerts the administrator to a failed compo nent, and what to do in the event of a failure. Hard drive failure S tep 1: Review th e notification email If a hard drive f[...]

  • Page 146

    A PPENDICES S ECTION A PPENDIX C 136 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE S tep 2: V erify the failed drive in the Admin console The Hardware Failure Detection scre en in the Administrator console is accessible via the Server > Hardware Failure Detection menu selection: Fig. C-2 Hardware Failure Detection scree[...]

  • Page 147

    A PPENDICES S ECTION A PPENDIX C 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 137 Before takin g any action in this screen, proceed to S tep 3. S tep 3: Replace the failed hard drive After verifying the failed h ard drive in the Administrator console, go to the server to replace the drive. Press the red release button to [...]

  • Page 148

    A PPENDICES S ECTION A PPENDIX C 138 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE S tep 4: Rebuild the hard drive Once the failed hard drive has been replaced, return to the Hardware Failure Detection screen in the Admin istrator console, and click Rebuild to proceed with the rebuild process. W ARNING : When the RAID ar r[...]

  • Page 149

    A PPENDICES S ECTION A PPENDIX C 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 139 S tep 3: Replace th e failed power supply Remove the failed power supply by locating the red release tab (1) and pu shing it to the right (2), then lifting the curved metal handle and pulling the power supp ly module towards you (3). Note th[...]

  • Page 150

    A PPENDICES S ECTION A PPENDIX C 140 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Fan failure Identify a fan failure A flashing red LED indicates a f an failure. If this displays on your unit, contact T echnical Support for an RMA (Return Merchandise Authorization) number and for instructions on returning the unit to 8e6.[...]

  • Page 151

    8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 141 I NDEX A Access Client 68 add/edit/delete admini strators 16 Add/Edit/Delete Ad ministrators screen 23 administra tor e-mail contact setup 47 log in to Server 16 Administrator console 19 alert box, terminolo gy 4 archive data setup on Server 90 terminology 91 B back up da t[...]

  • Page 152

    I NDEX 142 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE D data storage setup 90 Database Menu 74 database status logs 86 Date Scope Expiration screen 90 diagnostic re ports 86 Diagnostics 35 dialog box, terminology 4 disable pop- up blockers 12 0 E Elapsed Time 82 expiration 92 Expiration screen 90 expire data from Server[...]

  • Page 153

    I NDEX 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 143 I install Server patch 58 Internet Explorer 11 , 123 IP.ID 74 L LDAP 106 LED indicators 130 Linux OS 10 list box, terminology 5 live data setup on Server 90 terminology 91 Locked-out Accounts and IPs screen 26 lockout 104 log database status 87 off the Serv er 18 on [...]

  • Page 154

    I NDEX 144 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE O Object Count 103 Optional Features screen 100 P Page Count 103 Page Definition screen 84 Page View Elapsed Time scree n 82 password create for Administrator GUI 16 create for remote se rve r’s FTP acco unt 44 security option 104 patch Server 56 unapply 57 Ping 36[...]

  • Page 155

    I NDEX 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 145 elapsed time 83 expiration 92 S screen, terminology 6 Search String Reporting 102 Secure Access screen 53 Self Monitori ng screen 47 Server add, maintain routers 30 download patch 56 perform manual backup 44 restart 63 restore da ta from pr evious ba ckup 46 set time[...]

  • Page 156

    I NDEX 146 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE NTP server se ttings 33 routing table 31 Server software 56 User Group Import screen 106 User Name Identification screen 74 Username Display Setting scre en 79 V view diagnostic re ports 87 W Wall Clock Time 102 Web Client Server Management screen 67 window, terminol[...]