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TROY Group 2015 Series manual

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Buen manual de instrucciones

Las leyes obligan al vendedor a entregarle al comprador, junto con el producto, el manual de instrucciones TROY Group 2015 Series. La falta del manual o facilitar información incorrecta al consumidor constituyen una base de reclamación por no estar de acuerdo el producto con el contrato. Según la ley, está permitido adjuntar un manual de otra forma que no sea en papel, lo cual últimamente es bastante común y los fabricantes nos facilitan un manual gráfico, su versión electrónica TROY Group 2015 Series o vídeos de instrucciones para usuarios. La condición es que tenga una forma legible y entendible.

¿Qué es un manual de instrucciones?

El nombre proviene de la palabra latina “instructio”, es decir, ordenar. Por lo tanto, en un manual TROY Group 2015 Series se puede encontrar la descripción de las etapas de actuación. El propósito de un manual es enseñar, facilitar el encendido o el uso de un dispositivo o la realización de acciones concretas. Un manual de instrucciones también es una fuente de información acerca de un objeto o un servicio, es una pista.

Desafortunadamente pocos usuarios destinan su tiempo a leer manuales TROY Group 2015 Series, sin embargo, un buen manual nos permite, no solo conocer una cantidad de funcionalidades adicionales del dispositivo comprado, sino también evitar la mayoría de fallos.

Entonces, ¿qué debe contener el manual de instrucciones perfecto?

Sobre todo, un manual de instrucciones TROY Group 2015 Series debe contener:
- información acerca de las especificaciones técnicas del dispositivo TROY Group 2015 Series
- nombre de fabricante y año de fabricación del dispositivo TROY Group 2015 Series
- condiciones de uso, configuración y mantenimiento del dispositivo TROY Group 2015 Series
- marcas de seguridad y certificados que confirmen su concordancia con determinadas normativas

¿Por qué no leemos los manuales de instrucciones?

Normalmente es por la falta de tiempo y seguridad acerca de las funcionalidades determinadas de los dispositivos comprados. Desafortunadamente la conexión y el encendido de TROY Group 2015 Series no es suficiente. El manual de instrucciones siempre contiene una serie de indicaciones acerca de determinadas funcionalidades, normas de seguridad, consejos de mantenimiento (incluso qué productos usar), fallos eventuales de TROY Group 2015 Series y maneras de solucionar los problemas que puedan ocurrir durante su uso. Al final, en un manual se pueden encontrar los detalles de servicio técnico TROY Group en caso de que las soluciones propuestas no hayan funcionado. Actualmente gozan de éxito manuales de instrucciones en forma de animaciones interesantes o vídeo manuales que llegan al usuario mucho mejor que en forma de un folleto. Este tipo de manual ayuda a que el usuario vea el vídeo entero sin saltarse las especificaciones y las descripciones técnicas complicadas de TROY Group 2015 Series, como se suele hacer teniendo una versión en papel.

¿Por qué vale la pena leer los manuales de instrucciones?

Sobre todo es en ellos donde encontraremos las respuestas acerca de la construcción, las posibilidades del dispositivo TROY Group 2015 Series, el uso de determinados accesorios y una serie de informaciones que permiten aprovechar completamente sus funciones y comodidades.

Tras una compra exitosa de un equipo o un dispositivo, vale la pena dedicar un momento para familiarizarse con cada parte del manual TROY Group 2015 Series. Actualmente se preparan y traducen con dedicación, para que no solo sean comprensibles para los usuarios, sino que también cumplan su función básica de información y ayuda.

Índice de manuales de instrucciones

  • Página 1

    Font DIMM Printer and Font DIMM Kit User’s Guide (For use with Hewlett-Packard LaserJet 2015 Series Printers) Document #50-70433-001 Rev. A NOTE : For best results, view this document us ing Adobe Acrobat Reader 7.0 or higher.[...]

  • Página 2

    Acknowledgements Some of the TROY products include crypt ographi c software written by Eric Young ( eay@cryptsoft.com ) The Twofish encryption/decryption so urce code used in the TROY MICR DIM M is provided by Crytopane. TROY is a registered trademark. TROY mark™ and AutoProtect™ are registered trademarks of TROY Group, Inc. All rights reserved[...]

  • Página 3

    Table of Contents Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A TOC-1 Preface Conventions This manual is designed and formatted for use as an on line document (viewed on your computer screen). The document can also be printed. For best results, use A dobe Acrobat Reader 7.0 or highe r to view or print this docu[...]

  • Página 4

    Table of Contents Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A TOC-2 Section 1 – Features Overview Introduction ................................................................................................................... ......................1-1 TROY Security Fonts ...................................[...]

  • Página 5

    Table of Contents Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A TOC-3 MICR Font Guidelines ........................................................................................................... ............. 3-4 Font Character Mapping ........................................................................[...]

  • Página 6

    Table of Contents Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A TOC-4 French Large Convenience Amount Font ................................................................................3-26 Italian Large Convenience Amount Font ................................................................................. [...]

  • Página 7

    Section 1 Features Overview Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 1-1 Introduction TROY Security Fonts Thank you for purchasing your TROY Font DIMM Printer or Font DIMM Kit. You have chosen the highest quality MICR (Magnetic Ink Character Recogn ition) printi ng solution available to day that offers con[...]

  • Página 8

    Section 2 Using the TROY Printer Utility Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 2-1 Introduction Menu Structure The TROY Printer Utility is an easy -to-use Microsoft Windows-based utilit y designed to assist you with the management of a TROY Font DIMM. The TROY Printer Utility allow s the sy stem adminis[...]

  • Página 9

    Section 2 Using the TROY Printer Utility Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 2-2 Basic Printer Utility Operations T O ACCESS THE TROY P RINTER U TILITY : 1. Click on the Microsoft Windows Start button, select Programs , MICR by TROY , and then click on the TROY Printer Utility icon. The Printer Utilit[...]

  • Página 10

    Section 2 Using the TROY Printer Utility Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 2-3 Printing Demo Pages Accessing Fonts Using Non- Windows Applications Verifying Windows Font Support The TROY Printer Utility provides the ability to generate a Windows Security Font, W indows Barcode Font, and PCL Security[...]

  • Página 11

    Section 2 Using the TROY Printer Utility Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 2-4 Verifying Windows Font Support (cont.)[...]

  • Página 12

    Section 2 Using the TROY Printer Utility Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 2-5 Verifying PCL 5e Communication The PCL Security/Barcode Font demons tration page can be used to veri fy PCL 5e communication between the host computer and your printer. If the PCL 5 communication between the host computer[...]

  • Página 13

    Section 2 Using the TROY Printer Utility Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 2-6 Downloading Files to the Printer The TROY Printer Utility provides the ab ility to download any PCL or text f ile directly to the printer without embedding additional information. A download option is provided to enha nce[...]

  • Página 14

    Section 2 Using the TROY Printer Utility Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 2-7 Obtaining Technical Assistance The TROY Printer Utility provides seve ral help screens to guide you through the features and functions of your TROY Font DIMM. TROY technical support is available to assist you with any que[...]

  • Página 15

    Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 3-1 Introduction Accessing and Using TROY Fonts Accessing TROY Fonts Using Windows Applications Accessing TROY Fonts Using Non- Windows Applications The TROY MICR E-13B and CMC-7 MICR fonts have been specifically engi neered for your TROY [...]

  • Página 16

    Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 3-2 Using TROY MICR Fonts Using the Convenience Amount Fonts Using the TROY Security Fonts Using the TROY OCR Fonts Using the Reverse Helvetica Font Using the TROY POSTNET Font Using the British Pound and Euro Symbols The E-13B MICR font ([...]

  • Página 17

    Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 3-3 Using Printer Fonts and Screen Fonts In addition to the TROY printer fonts that are permanently programmed into the TROY Font DIMM, the TROY screen fonts have been developed for screen display use only as a visual reference and for m a[...]

  • Página 18

    Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 3-4 MICR Font Guidelines The TROY E-13B and CMC-7 MICR fonts we re developed using strict specific ations designed specifically for high-speed magnetic-read processing. To maintain these strict specif ications, the TROY MICR fonts were des[...]

  • Página 19

    Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 3-5 Font Character Mapping Each character or symbol in a font set corresponds to a specific ASCII (A me rican Standard Code for Inform ation Interchange) number (e.g., the capital letter “A” = ASCII num ber 65). Pr essing a key on your[...]

  • Página 20

    Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 3-6 A 0041 65 Hexadec imal Nu mber Character or Symbol ASCII Number Determining a Character Mapping Accessing Unmapped Characters To determine which key on your computer keyboard that a TROY character or symbol is “mapped” to, simply c[...]

  • Página 21

    Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 3-7 Standard ASCII Character Set (reference only)[...]

  • Página 22

    Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 3-8 TROY MICR E- 13B 12-Point Font (Troy E-13B) <Esc>(ØQ<Esc>(s1p12vØsØbØT[...]

  • Página 23

    Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 3-9 TROY MICR CMC-7 12-Point Font (Troy CMC7) TROY Enhanced Convenience Amount Font (Troy ECF) <Esc>(ØQ<Esc>(s1p12vØsØb1T <Esc>(3Q<Esc>(s1p  vØsØb1ØT  = desired point size[...]

  • Página 24

    Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 3-10 TROY Large Convenience Amount 18-Point Font (Troy LCF) TROY Small Convenience Amount 24-Point Font (Troy SCF) NOTE : The TROY Enhanced Conv enience Amount font can be used in plac e of the TROY Convenience Amount font in the legal amo[...]

  • Página 25

    Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 3-11 TROY Security Font (Troy Security) TROY Security Font (Spanish) (Troy Security Spanish) <Esc>(4Q<Esc>(s1p  vØsØbØT  = desired point size <Esc>(4Q<Esc>(s1p  vØsØb4T  = desired point size NOTE : [...]

  • Página 26

    Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 3-12 TROY Reverse Helvetica Font (Troy Helvetica (Rev))[...]

  • Página 27

    Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 3-13 TROY OCR-A (Troy OCR-A) <Esc>(ØO<Esc>(s1p  vØsØb1Ø4T  = desired point size[...]

  • Página 28

    Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 3-14 TROY OCR-A (continued) NOTE : This OCR font must be used at the designat ed point size to ensure optical readability.  Size I – must use 12-point size (upper and lo wer case characters can be used)  Size III – must use 16-po[...]

  • Página 29

    Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 3-15 TROY OCR-B (Troy OCR-B) <Esc>(1O<Esc>(s1p  vØsØb11ØT  = desired point size[...]

  • Página 30

    Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 3-16 TROY OCR-B (continued) NOTE : This OCR font must be used at the designat ed point size to ensure optical readability.  Size I – must use 10-point size (upper and lo wer case characters can be used)  Size III – (not supported[...]

  • Página 31

    Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 3-17 TROY UPC-A Barcode <Esc>(8Y<Esc>(s1p  vØsØb246ØØT  = desired height[...]

  • Página 32

    Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 3-18 TROY UPC-E Barcode <Esc>(8Y<Esc>(s1p  vØsØb2461ØT  = desired height[...]

  • Página 33

    Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 3-19 TROY EAN-8 Barcode <Esc>(8Y<Esc>(s1p  vØsØb2462ØT  = desired height[...]

  • Página 34

    Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 3-20 TROY EAN-13 Barcode <Esc>(8Y<Esc>(s1p  vØsØb2463ØT  = desired height[...]

  • Página 35

    Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 3-21 TROY BC25 Barcode <Esc>(4Y<Esc>(s1p  vØsØb2464ØT  = desired height[...]

  • Página 36

    Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 3-22 TROY BC39 Barcode <Esc>(ØY<Esc>(s1p  vØsØb2467ØT  = desired height[...]

  • Página 37

    Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 3-23 TROY BC128 Barcode <Esc>(ØY<Esc>(s1p  vØsØb247ØØT  = desired height[...]

  • Página 38

    Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 3-24 TROY POSTNET <Esc>(15Y<Esc>(s1p  vØsØb2477ØT  = desired height[...]

  • Página 39

    Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 3-25 TROY POSTNET Reverse (optional) <Esc>(15Y<Esc>(s1p  vØs33b2477ØT  = desired height[...]

  • Página 40

    Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 3-26 International Convenience Amount Fonts In addition to the CMC-7 font used for Intern ational MICR applications, TROY provides the following Convenience Amount font sets in a va riety of languages (see examples belo w). These fonts are[...]

  • Página 41

    Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 3-27 International Convenience Amount Fonts (cont.) PCL Font Collection British Small Convenience Amo unt Font (Troy SCF British) <Esc>(2Q<Esc>(sØp6h22.68vØsØb1T French Small Convenience Amount Font (Troy SCF French) <Esc[...]

  • Página 42

    Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 3-28 PCL Font Collection (cont.)[...]

  • Página 43

    Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 3-29 PCL Font Collection (cont.)[...]

  • Página 44

    Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 3-30 PCL Font Collection (cont.)[...]

  • Página 45

    Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 3-31 PCL Font Collection (cont.)[...]

  • Página 46

    Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User’s Guide -- D ocument #50-70433-001 Rev. A 3-32 PCL Font Collection (cont.)[...]

  • Página 47

    Section 4 Troubleshooting Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 4-1 Trouble- shooting by Symptom The following troubleshooting table pr ovides solutions to the most comm on MICR printing problems. Some of the messages may not apply to your TROY Security Pr inting Solution. Visually inspect your MICR doc[...]

  • Página 48

    Section 4 Troubleshooting Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 4-2 Trouble- shooting by Symptom (cont.) 600 dpi MICR font not used in MICR line (an incorrect font such as Couri er or Times Roman was use d instead). No MICR font installed. MICR mode disabled and an attempt was made to use a TROY MICR fo[...]

  • Página 49

    Section 4 Troubleshooting Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 4-3 Trouble- shooting by Symptom (cont.) MICR clear band has extra printing (such as toner splatter) besides the MICR line on front or backside of document. Printer density setting is too dark. Printer fusing unit is contaminated. Faulty MI[...]

  • Página 50

    Section 4 Troubleshooting Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 4-4 Trouble- shooting by Symptom (cont.) MICR line not positioned correctly on the document (vertically and horizontally). Your MICR paper was cut or perforated inaccurately (paper is too short/long or narrow/wide). Software registration is[...]

  • Página 51

    Section 4 Troubleshooting Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 4-5 Trouble- shooting by Symptom (cont.) MICR charac ters are too thick or too thin. Printer density setting is too dark or too light. Your MICR toner cartridge is nearly empty. Your MICR paper is out of specification so that toner does not[...]

  • Página 52

    Section 4 Troubleshooting Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 4-6 Trouble- shooting by Symptom (cont.) MICR charac ters ar e broken, the re are voids in characters or toner rubs off. Your MICR paper is out of specification so that toner does not adhere properly to the paper. Faulty MICR toner cartridg[...]

  • Página 53

    Section 4 Troubleshooting Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 4-7 Trouble- shooting by Symptom (cont.) Your bank reports a high reject rate when proc essing your TROY MICR- printed documents. NOTE: This section covers conditions not addressed above. You should also investigate all of the items describ[...]

  • Página 54

    Section 4 Troubleshooting Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 4-8 Trouble- shooting by Symptom (cont.) MICR characters appear smeared after processing by a ban k. A Non-TROY MICR toner was used. Your MICR paper is out of specification so that toner does not adhere properly to the paper. Your bank’s [...]

  • Página 55

    Section 4 Troubleshooting Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 4-9 Software Uninstall Procedures Uninstall the TROY Screen Fonts Uninstall the TROY Support Files In the event you wish to reinstall or permanently remove the TROY Security Printi ng Solution support files and utilities, use the following [...]

  • Página 56

    Section 4 Troubleshooting Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 4-10 Uninstall the TROY Printer Utility 1. Close all applications be fore uninsta lling the TROY Printer Utility files. 2. From the START menu, click on Settings , and then click on Control Panel . 3. Click on Add/Remove Programs. 4. Locate[...]

  • Página 57

    Appendix Font DIMM Installation Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A A-1 Figure 2 Figure 3 Figure 1 Installing the TROY Font DIMM IMPORTANT : Ensure the printer power is switched OFF, and then disconnect the printer po w er cord from the printer. 1. Ensure the printer power is switch ed OFF. Never inst[...]