Toshiba Digital Telephone manual

Telecommunication Systems Division May 1999 Digital Business Telephone Systems Digital Telephone User Guide (includes LCD, Add-on Module, and Direct Station Selection Console)[...]

Publication Inform ation T oshiba Am erica Info rm at ion System s, Inc., T ele c o m m uni cation Systems Division, reserves the right, without prior notice, to r evise this informa tion publ icatio n for any reaso n, includ ing, but no t limit ed to, utiliz a ti on of ne w advan ce s in t he state of t ec hni c al arts or to sim pl y change the d[...]

Strata DK Digital T elephone 5/99 i Contents Introduction Organizati on ............................................ .................................... .................................... ................... viii How to Use This Guide ........................... ............................................. ................................. ....[...]

Contents Chapte r 2 – Fea tures ii Strata DK Digital T elephone 5/99 Account Code Cal ls ................................. ........................... .................................... ........................... ... 17 Forced Acc ount Codes (Veri fied/Non-Verifie d) ........................... .................................... ............[...]

Strata DK Digital T elephone 5/99 iii Contents Chap ter 2 – Fe atur es Door Phone(s) ............... .................................... .................................... ........................... .....................42 DTMF Tone Dialing with * and # .................... .................................... ................................[...]

Contents Chap t er 3 – LCD Oper a tion iv Strata DK Digital T elephone 5/99 [DN] Button ............................. .................................... .................................... ..............................69 CO Buttons ............................... ........................... .................................... ...............[...]

Strata DK Digital T elephone 5/99 v Contents Chapter 4 – Add-on Module/DSS Cons ole Chapter 4 – Add -on Module/DSS Console DADM .......................... .................................... .................................... ........................ ......................101 DSS Console ........ .................................... ........[...]

vi Strata DK Digital T elephone 5/99[...]

Strata DK Digital T elephone 5/99 vii Introduction This guide describes how to use the 2000-series digital telephones for Strata DK systems. Models covered in this user guide include digital telephones equipped with a Liquid Crystal Display (LCD) and/or speakerphone. Also discussed are Digital Add-on Modules (DADMs) and the Direct Station Selection[...]

viii Strata DK Digi t a l T elephone 5/99 Introduction Organiz ation Orga nization ♦ Chapter 1— T he Grand T our provides an overview of the equipment, b uttons, Li ght Emitting Diod es (LEDs), and LCDs. ♦ Chapter 2—Featur es descri bes the availa ble digital telephone f eatures i n alphabeti cal order . Detail ed instruction s on using eac[...]

Introduction Conv entions Strata DK Digital T elephone 5/99 ix Convention s Note Elab orate s speci fic ite ms or re feren ces ot her inf ormati on. W ith in some table s, Gene ral Note s appl y to th e enti re ta ble an d num ber ed No tes ap ply to spe ci fic items . Important! Calls at tention to im portant i nstructions or information. Letter s[...]

x Strata DK Digital T elephone 5/99 Introduction Related Documents Related Documents Refer t o the followi ng documents for more inform ation: ♦ Digital T elephone Quick Refer ence Guide ♦ PC/Data Interfa ce User Guide ♦ System Admi nistrator Guide[...]

Strata DK Digital T elephone 5/99 1 The Grand T our 1 This chap ter familiari z es you with the c ontrols and indi cators locate d on your digital telepho ne. Understanding t he function of the feature but tons and their a ssociated LEDs wil l improv e your ef ficiency i n using the t e lephone and will help you take adva ntage of all of the benefi[...]

2 Strata DK Digital T elephone 5/99 The Grand T our ♦ DKT2020-S D (20-butt on speakerphone model equipped wit h an LCD, and a speaker phone which enables users to make and r eceive outs ide and internal calls without liftin g the h ands et). Buttons Figure 1 20-button Dig ital Speakerphone w ith LCD 0539 Dial Pad Handset Red/Green LED Indicators [...]

The Gr and T our Buttons Strata DK Digital T elephone 5/99 3 Buttons There ar e two sets of but tons, fixed and fl exible. The f ixed butt ons (e.g., 0LF , 0VJ , 5 H GLDO , +ROG , &RQI7U Q , 9R O ▲ , and 9 RO ▼ ) are standa rd to every Stra ta DK 2000-seri es telep hone (see Figure 1 ) . The flexible bu ttons consis t of Directory Nu [...]

4 Strata DK Digital T elephone 5/99 The Grand T our Buttons +RO G  (continue d) If the hel d party hangs up , the call is rel eased and the CO provides a hol d- release s ignal. Note If your telep hone is prog rammed for Automati c Hold, existing calls are auto matic ally pl aced o n hold w hen you answe r a call or make an other call. (See “A[...]

The Gr and T our Buttons Strata DK Digital T elephone 5/99 5 Flexible Buttons All fl exi bl e buttons must be programmed f or your t el eph one in syst em pr ogr amming and vary for ind ividual teleph ones. If a button does not appea r on your display or telephone keys trip label, s ee your System Admini strator for bu tton assignmen ts. Line Butto[...]

6 Strata DK Digital T elephone 5/99 The Grand T our Buttons If you ha ve an LCD telephone, y ou can find out th e actual Dire ctory Number of a [DN] button by pres sing the [DN] you wan t to display and dial ing  . The number (  ) dis pla ys . T able 2 Directory Button Definitions Button Definitions [PDN] Primary Direct ory Num[...]

The Gr and T our Buttons Strata DK Digital T elephone 5/99 7 Feature But t ons Preprogr ammed feature butt ons can be assign ed to your telep hone and vary fo r individual telepho nes. See T able 17 o n page 1 15 for a l ist of al l the pos sible feature buttons. If a but ton does not appea r on your disp lay or te lephone keystri p label, see y ou[...]

8 Strata DK Digital T elephone 5/99 The Grand T our LCD LCD In its idle state, th e 32-character LCD feature on your d igital telep hone gives you a n accurat e desk clo ck and calendar c ombination. Whe n you have a n outside call i n progress, an el apsed time dis play gives a cons tant reminder of the call durat ion. Alphanumeri c messaging capa[...]

The Gr and T our LED I ndica to rs Strata DK Digital T elephone 5/99 9 LED Ind icat ors Each lin e and feature but ton has a LED next t o it which indica tes the status of the line or featur e associated wit h the button. Line LEDs l ight red or gree n and flash at va rying rates to indicate call status (see Ta b l e 3 ). T able 3 LED Indicators Us[...]

10 Strata DK Digital T elephone 5/99 The Grand T our On-hook/O ff-hook On-hook/Off-hook Some pro cedures in this user guide inst ruct you to perf orm a step whil e “on-hook” or “of f- hook.” Thes e terms refe r to the po sition of the h andset. “Off -hook” indicate s that the hands et should be lifted of f of the te lephone cr adle. “[...]

The Gr and T our V o lum e Cont rols Strata DK Digital T elephone 5/99 11 T able 5 Using V ol ▲ /V ol ▼ with Other Button s Featu re Phone Status Press Comments Microph one Sensitiv ity On-hook / Off-h ook W hile p res sing, hold 0LF and 9R O  ▲ / 9R O  ▼ for three seco nds. The Mic LED flashes ab out six times wh ile setting th e sen[...]

12 Strata DK Digital T elephone 5/99 The Grand T our Vo l u m e C o n t r o l s[...]

Strata DK Digital T elephone 5/99 13 Features 2 This cha pte r lis ts al l the digit al t ele phone f eatur es in alp habeti cal o rder b egi nning o n See Page 17 . These f eatures can be p erformed on 2000 -series digit al telephones e quipped with or without LCD s. Features whi c h require a tel ephone equipped wi th a speakerphone are noted. Be[...]

14 Strata DK Digital T elephone 5/99 Features Quick R efer e nce Ringing Line Preference Yo u have Ringing Li ne Preference, i f you can a nswer a line rin ging your stati on by lifting th e handset or pressing 6SNU . Y ou do not have Ringing Line Pr eference, if yo u have to press t he button a ssociated with t he ringing cal l (flashing LED) t o [...]

Features Quick Reference Strata DK Digital T elephone 5/99 15 Making an Outside Call Making an Outside Call to an ISDN T runk 1. Lift t he handset or press 6S NU ...or if you do not have Automat ic Line Selecti on, you must als o: press /LQH ...or 3 RR OHG/LQH  *US ...or [DN], then enter a CO line or li ne group acce ss code (see “CO Line A[...]

16 Strata DK Digital T elephone 5/99 Features Quick R efer e nce On-Hook Dialing Answering Calls When you rec e ive an incoming call , the LCD displays eit her the CO line ( 10 ) ... or the stat ion’ s [PDN] ( 210 ). 1. Press 6SNU  (if you have Automat ic line sele ction). 2. Access an out side line and dial a telephone number . 3. Lift the ha[...]

Features Account Code Calls Strata DK Digital T elephone 5/99 17 Incoming Call Notification Muted rin ging while you are on a call indica tes an incoming ca ll. If another call comes in during t he first call , release, transf er , or place the c all on hold, then answer the second call. ➤ Press 5HOHDVHDQG$QV ...or h old down the hookswit c[...]

18 Strata DK Digital T elephone 5/99 Features Alarm Reset ➤ T o dial usin g a V oluntary Account C ode Alarm Rese t Y our Stra ta DK syste m can be connecte d to a facilit y alarm system. All telephones prod uce a start l ing tone whenever this alarm is a ctivated. ➤ T o rese t th e a lar m ➤ Press $O D U P5HVHW . 1. After ac cessing a CO [...]

Features Alert Signa ling Strata DK Digital T elephone 5/99 19 Alert Signaling Alert Si gnaling enables you to send an ale rt sound to a pre designated (par tner) statio n by pressi ng a single butt on. This feature i s based on the “b uzz” key , where, for example, a manager mig ht alert his/ her administrat i ve assistant to enter the of fice[...]

20 Strata DK Digital T elephone 5/99 Features Automatic Bu sy Redial (ABR) Automatic Busy Redial (ABR) After r eaching a busy outside nu m ber , you can activa te ABR so that t he Strata DK system auto matical ly redials th e number at regular int ervals. I f the syste m redial s an outside number that i s still busy , ABR reset s and tries aga i n[...]

Features Automatic Cal lback (ACB) Strata DK Digital T elephone 5/99 21 ➤ T o cancel ABR ➤ Press $XWR%XV5 H GLDO ...or [DN] +   . Automatic C allback (ACB) After r eaching a busy /DND station , you can set ACB t o have the system ca ll you back when the cal led station bec omes available. Y ou can also set ACB to place you i n a[...]

22 Strata DK Digital T elephone 5/99 Features Automati c Hold ➤ T o cancel ACB (to bus y or DND station) ➤ Press $XWR&DOOEDFN or [DN] +  . Automatic H old Automatic Hold enables you t o automatical ly place a call on hold by pressing anothe r outside /LQH or a [DN] butt on—there is no need to press +ROG . Y ou can also switch [...]

Features BGM Over T elepho ne Speaker s Strata DK Digital T elephone 5/99 23 BGM Over T elephone Speakers BGM over exte rnal speakers is cont rolled by the Sys t em Administrator . If BGM is ena bled, you can t urn it ON/OFF for your individual st ation speaker . ➤ T o enable/ca ncel BGM on your te lephone spea ker ➤ Press 7 H O6HW0XVLF?[...]

24 Strata DK Digital T elephone 5/99 Features Call F orward Call Forward Modes Y ou can se t your telephone [PDNs] or [PhDNs] for a variety of Call Forwa rd modes: ♦ Call Forwar d— All Calls forwards all c alls immediatel y; your telephone does not rin g when call ed. ♦ Call Forward —Busy forwards call s immediate ly when your sta tion, [PD[...]

Features Call Forward Strata DK Digital T elephone 5/99 25 ♦ Call Forward—Exter nal forwards new in coming call s directed to y our [PDN] to a destina tion out side of th e system. [PhDNs ] assign ed to your teleph one do not call forward to exte rnal destinati ons. Internal c alls and trans ferred calls t o your [PDN] also d o not forward to e[...]

26 Strata DK Digital T elephone 5/99 Features Call F orward Call Forward–All Calls ➤ T o cancel a Call Forward—All Calls ➤ Press &DOO) UZG$OO&DOOV + 6SNU ...or [PDN] +   + 6SNU . Call Forward–Busy 1. Press &DOO) UZG$OO &DOOV ...or [PDN]/[PhDN] +  . The LED flash es red. Y ou hear c[...]

Features Call Forward Strata DK Digital T elephone 5/99 27 ➤ T o cancel a Call Forward—Busy ➤ Press &DOO) UZG%X V + 6SNU ...or [PDN] +   + 6SNU . Call Forward–No Answe r ➤ T o cancel a Call Forward—No Answer ➤ Press &DOO) UZG1 R$QV ZHU + 6SNU ...or [PDN] +   + 6SNU . 1. Press &DOO[...]

28 Strata DK Digital T elephone 5/99 Features Call F orward Call Forward–Busy/No A nswer ➤ T o cancel a Call Forward—Busy/No Answer ➤ Press &DOO) UZG%X V1$QV + 6SNU ...or [PDN] +   + 6SNU . 1. Press &DOO) UZG %XV1$QV ...or [PDN]/[PhDN] +  . The LED flash es red. Y ou hear co nfirmation ton[...]

Features Call Forward Strata DK Digital T elephone 5/99 29 Call Forward–Fixed ➤ Press &DOO) UZGWR  . The LED lights steady r ed and all ca lls for w ard to a stat ion [PDN] or voice mail device set in system programmin g. ...or p ress & D OO) UZGWR a second time to c ancel the feat ure. Call Forward—External ➤ T o [...]

30 Strata DK Digital T elephone 5/99 Features Call F orward Remote Destination Change If Call Forward-External mode is set at yo ur station, you c an change the for warding destina tion from a tel ephone outside of the system. ➤ T o change the d estination number 1. C a ll into the D K system ove r a CO line programmed f or the DISA featu r e. Y [...]

Features Call Park Orbits Strata DK Digital T elephone 5/99 31 Call Park Orbits The Call Park f eatur e enabl es you to hol d a ca ll t emporar ily i n an or bit ( the a rea where the ca ll is held) . Anyone can retr ieve the ca ll from the orbi t using the sa me or a dif ferent station. There are 20 Gen eral Park Orbi ts for the system and 1 Pers [...]

32 Strata DK Digital T elephone 5/99 Features Call Park and Page ➤ T o retr iev e a park ed ca ll Call Park and Page Y ou can use the Park featur e in conjunctio n with the Page feature. This opera tion can be programmed o n a 6SHHG 'LDO button for on e-touch acti vation ( See “ Feature Access Cod es” on Page 63 .) ➤ T o park and pa[...]

Features Call Pickup Strata DK Digital T elephone 5/99 33 Call Pickup Y ou can p ic k up a call that i s r in gin g a nother statio n’ s [PDN] o r [PhDN], a ca ll pl ac ed on hold at anot her station and other typ es of calls. When you pi ck up an inter nal cal l, the call ing stat ion [ 200 ] di splays on the lef t and the cal led station [ 201 [...]

34 Strata DK Digital T elephone 5/99 Features Call Pi ckup Directed Call Pickup This fea ture enables you to pick up cal ls ringing in, or calls held at other statio ns. ➤ T o use dire cted call pickup ➤ T o pick up a ringi ng CO line in a tenant s ystem Group Pickup Statio ns can be assig ned in syst em programming to Pickup Gr oups. As man y [...]

Features Call T ransfer with Camp-on Strata DK Digital T elephone 5/99 35 Page/Internal Call Pick up This fe at ure picks up I nt er nal ( st ati on t o station), Gr oup Page, and All Cal l Pag e c alls. If th ese types of cal ls occ ur at t he same time, th e pick up pr iority is sta tion-t o-sta tion a nd th en Page calls in the or der of occu rr[...]

36 Strata DK Digital T elephone 5/99 Features Call W aiting Call W aiting Y ou can a nswer a cal l tha t is tran sfe rr ed to your st ation, even when your stat ion is bus y . When another call is camped on to your station, you hear two ca m p-on tone beeps and the [DN] or Line LED fl ashes red (on-ho ld). If a ca ll is sent to yo ur station when b[...]

Features Confe rence Calls Strata DK Digital T elephone 5/99 37 ➤ T o answer a wait ing call by disco nnecting or transf erring the cur rent call Conference Calls This fea ture enables you to add other parties to an ex isting call. ( I f you have an LCD telepho ne, you can use Soft Keys to make a con ference call.) The following con f erencing co[...]

38 Strata DK Digital T elephone 5/99 Features Date/T i me/Day Adjust ment Notes ● If you r eceive a busy ton e or no answer , press &QI7 U Q to ret urn to the or igina l connecti on. ● The new station i s not conferenc ed unless its us er lifts the handset or press es a [DN] to answer . Date/Time/Day Adjustment This feat ur e is pe rf or[...]

Features Direct Inward System Access (DISA) Strata DK Digital T elephone 5/99 39 DISA Calls - External 2. When you hear dial tone, di al a [DN]. Y ou hear ri ng tone. W hen the station answers, you ar e connec ted. If the c all is not answer ed after 6 rin gs or 24 seconds, (whicheve r comes first) y ou hear busy tone. 3. If you r eceive busy tone [...]

40 Strata DK Digital T elephone 5/99 Features Direct Stat ion Selection (DSS) Button s (Hotline) Direct Station Selection (DSS) Buttons (Hotline) This opt ional featu re enables you to use a '66 button to conne ct directly t o another station’ s [PDN]. The DSS LED s hows the status ( idle/busy) of the station and /or the stati on’ s [PDN].[...]

Features Door Lock(s) Strata DK Digital T elephone 5/99 41 ● If you pr ess 'R1RW'LVWXUE while a call i s ringing, the ri nging stops. The LED continu es to flash. Door Lock(s) Y our teleph one may have up to five 8Q OR FN' RR U button(s), w hich ena bles you to un lock a door . ➤ T o unlock a door ➤ Press 8QORFN&apo[...]

42 Strata DK Digital T elephone 5/99 Features Door Ph one(s) Door Ph one(s) Door phones ca n be used to cal l digital/e lectroni c telephon es select ed in system pro gramming. When a door p hone calls, yo u hear a di stinctive ri nging tone, one or f ive times (set in system programmin g). Y ou can also cal l a door phone and monitor the su rround[...]

Features Door P hone (s) Strata DK Digital T elephone 5/99 43 ➤ T o call/monitor a door phone ➤ T o call fr om a door phone ...or to pi ck up door phone calls ringi ng someone el se’ s phone, press [DN] +  . Note  acce ss is a system opti on that may not be turned on for yo ur system. 1. W ith th e handset of f- [...]

44 Strata DK Digital T elephone 5/99 Features DTMF T one Dial ing with * an d # DTMF T one Dial ing with * and # Y o u may ha ve to s e nd  and  DTMF t ones to so m e devi ces or servi ces, such a s a voice mai l device o r computer output service. DTMF t ones are automati cally enabled on stations with 6SHHG'LDO . If you do not ha ve[...]

Features Emergenc y Ringdown/Hotl ine Service Strata DK Digital T elephone 5/99 45 Emergency Ringdown/Hotl ine Service The Emer gency Ringdown o r Hotline Servic e feature enabl e s standard tel ephones to automa ticall y ring a designat ed extension by go ing off - hook. Digital t elephones cannot perfor m this f eature, but the y can r eceive Eme[...]

46 Strata DK Digital T elephone 5/99 Features Handsfree Monitoring Notes ● A [DN] must be pressed (or th e handset must be t aken off-h ook) to actuall y answer the call. Th is is necess ary befor e transferri ng or placing an i nternal call o n hold. ● Y ou can pr ess 9R O ▲ or 9R O ▼ to contr ol the volume of th e Handsfree Ans werback ca[...]

Features ISDN Outgoing Calling Strata DK Digital T elephone 5/99 47 ISDN Outg oing Calling This fea ture enables you to make outgoin g call using an Integr ated Services Di gital Net work (ISDN) tr unk, provided that you are conne cted to a Strat a DK424, DK40i, or DK4 0 system with Releas e 4.0, or higher , and that you subscri be to ISDN lines. I[...]

48 Strata DK Digital T elephone 5/99 Features Messa ge W a itin g Message W aiting If you ca ll a busy stati on [DN] or its us er does not ans wer, you can leave a message wait ing indicat ion at the sta t ion. The Msg LED at the called sta tion fla shes and t he user can call you back by pr essing the 0VJ button wi th the flashin g LED. (V oice ma[...]

Features Messa ge Waitin g Strata DK Digital T elephone 5/99 49 ➤ T o cancel th e Msg light Message W aitin g Light on [PhDN/MW] ➤ T o respond to [ PhDN/MW ] ➤ T o cancel [P hD N/MW] 3. After r eceiving the messag e( s), place the handset on hook. If the Msg LED continues to fl ash, you have more messages— repe at the Steps to ret rieve the[...]

50 Strata DK Digital T elephone 5/99 Features Micr ophon e Cut- Off Message W aitin g Light on Another T elephone ➤ T o set a messa ge waiting light on another telephone ➤ T o cancel a mes sage light set o n another station ➤ Press [ D N] and di al   plus the [ PDN] or [PhDN] tha t has the message l ight set. Micropho ne Cut-Off This[...]

Features Off-hook Call Announce (O CA) Strata DK Digital T elephone 5/99 51 Off-hook Call Announce (OCA) This fea ture enables you to call and s peak through eit her the handset or the speaker of an off- hook, busy d igital telep hone. The calle d statio n must be set in sy stem programming f or this featur e to work. The call ing station can be se[...]

52 Strata DK Digital T elephone 5/99 Features Off-hook Call Announce (O CA) HS-OCA ➤ T o answer an H S-OCA talkback call ➤ T o disconnect an HS- OC A call t o your station ➤ Press 6SNU . The HS-OCA call disc onnects. SP-OCA ➤ T o answer an SP-OCA ca ll ➤ Speak towa rd the micropho ne of your phone. Y ou may want to hol d your hand over t [...]

Features Overri de Calls Strata DK Digital T elephone 5/99 53 Overr ide Call s The av ailable override fea tures are: ♦ Busy Overri de (BOV) – enables you t o send a muted rin g tone to a busy st ation to indicat e that a call is waiti ng. The BOV muted r ing ca n be progr ammed for e ach st ation to be two mu ted rings only or continued muted [...]

54 Strata DK Digital T elephone 5/99 Features Override Calls Busy Override Do Not Disturb Override Executive Override ➤ After r eaching a busy stati on, press  . A muted tone is heard at t he busy station , indicating that a call is waiting. Th e station nu m ber [ 210 ] displays . ➤ After r eaching a station in DND mode, press  . A tone [...]

Features Overri de Calls Strata DK Digital T elephone 5/99 55 Privacy Override T oll Re striction Override ➤ After r eaching a busy stati on, press /LQH . Connected part ies may hear an optional tone signal bef ore you are connected . Y our station’ s LCD disp lays t he CO li ne ide ntifi catio n, Line 03 . The overri dden station’ s LCD disp[...]

56 Strata DK Digital T elephone 5/99 Features Page Announc em en ts Page Announcements Statio n users can make page announcements to t elephones and ext ernal speakers . ➤ T o make a page announ cement All Call Page Y ou can make an All Call Page t o digital/elect ronic telephone s assigned to the “All Ca ll Page Group.” Sta tions are assi gn[...]

Features Privacy On-Line Strata DK Digital T elephone 5/99 57 Privacy On-Line W ith this fe at ure , you ca n block those with Pr iv acy Ove rr ide fro m ente ring your CO line. The button d oes not block Bu sy or Executive Ove r ride. ➤ T o set/canc el privac y ➤ Press 3ULYDFRQ/LQH to set priv acy . The LED light s steady red. Othe rs a[...]

58 Strata DK Digital T elephone 5/99 Features Relea se and Answer Rele ase and Answer This fea ture enables you to automaticall y disconnect or transfer an ac tive call and a nswer a new call using a button, i nstead of a hookswi tch. When you recei ve the new call, t he LED flashe s red and you hear a muted, Busy Override or Camp-on busy tone . ?[...]

Features Speakerp hone Strata DK Digital T elephone 5/99 59 Speakerphone All digit al telep hone users can answer interna l calls hand sfree (on-hoo k), but onl y users with a speaker phone can make and re ceive calls wit hout lifting t he handset . Any digital te lephone model with an “S” in the mod el name is equipped with a spe akerphone. ?[...]

60 Strata DK Digital T elephone 5/99 Features Speed Dia l Speed Di al Speed Di al enabl es you to call a telephone number wi th a brief acce ss code. There a re two types of Speed Dial numbers: ♦ Station – assigned by i ndividual station users to their own sta t ion and can only be dialed from the station that a ssigns it . ♦ System – onl y[...]

Features Speed D i al Strata DK Digital T elephone 5/99 61 ➤ T o clear a tel ephone number on a S tation Speed Dial butto n ➤ Repeat t he previous proce dure on See Page 60 , skipping Step 3 . ➤ T o program one -touch telephone number di aling ➤ Repeat the pre vi ous proced ure on See Pag e 60 , except for St ep 3 . For Step 3 , pre ss [PDN[...]

62 Strata DK Digital T elephone 5/99 Features Spee d Dial —Ad vanced Fea ture s Speed Di al—Advan ce d Features Feature Access Codes Y ou can pr ogram 6' (Speed Dia l) buttons wi th feature access codes for a single fe ature or a sequence of features as long as the keyed dial pad charact ers do not ex ceed 20 dig its. T o determi ne how[...]

Features Speed Di al—Advanced Features Strata DK Digital T elephone 5/99 63 T able 7 Feature Access Codes Featu res Feature Acc e ss Code Sequence Account Cod e 1 (Frequentl y used codes) &QI7 U Q +  + Accoun t code digits Automatic Callback  Bac kgrou nd Musi c 2 (T elephon e Speaker ON) [PDN] +  Bac kgrou nd Musi [...]

64 Strata DK Digital T elephone 5/99 Features Spee d Dial —Ad vanced Fea ture s Speed Dial Pause and Flash Storage Some Spee d Dial number s may require a pa use (long or regu lar) or hookf lash be include d (e.g., tone delay requi res a pause at t he beginning of a Speed Dial number). Pickup 4 any ringing CO line (new ca ll only) +R OG + [PDN] +[...]

Features Speed Di al—Advanced Features Strata DK Digital T elephone 5/99 65 Speed Dial Number Link ing Y ou can li nk any of the Stat ion Speed Dial numbe rs to System Speed Di al codes or to a ny of the opti onal buttons as sociated with t hese codes. Thi s enables up to 36 digits to be st ored under one Station Speed Dia l button or code. The n[...]

66 Strata DK Digital T elephone 5/99 Features Spee d Dial —Ad vanced Fea ture s Linked Speed Di al Example The Syste m Admini strator can st ore a CO lin e access code plu s internationa l long distance dialin g codes in System Sp eed Dial loca tions (See T able 1 6 on page 1 12 ). Y ou link the Syst em Speed Di al code t o a telephone numbe r st[...]

Features Ti med Reminder s Strata DK Digital T elephone 5/99 67 Chain Dialing Speed Dia l Numbers Y ou can ca ll two or more Speed Dial numbers dur ing one call. Thi s enables you to a dd additi onal parties ( conference call s) to your conve rsation with Spee d Dialing. It al so allows dialin g of a stored code , such as a credi t card number , to[...]

68 Strata DK Digital T elephone 5/99 Features Timed R emind ers ➤ T o cancel a T imed Reminder 4. E nter d esir e d LCD messag e statio n number (  ~  ) o r system numbe r (  ~  ) ...or ent er   if your telepho ne does not have an LCD or if you do not want a message t o display when th e time reminder tone sounds.[...]

Features T one /Pul se Di ali ng Strata DK Digital T elephone 5/99 69 T one/Pulse Dialing W ith some old er Central Of fices, you ma y have to make calls on CO li nes that are programmed f or r ota ry dial pul ses . This feature enab les you, while on these lines, t o swi tc h to tone dia l in order to ac cess remote equi pment (such as an an sweri[...]

70 Strata DK Digital T elephone 5/99 Features T wo (T andem) CO Lin e Connecti on CO Buttons This fea ture allows a st ation user to c onnect two CO li nes, then drop out of the conversat ion. On s ome syst ems, bot h CO /LQH buttons (o r 3 RROHG  /LQH *US buttons) must appea r on your telepho ne to allow T andem conne ctions to be establi sh[...]

Features T wo (T ande m) CO Line Connection Strata DK Digital T elephone 5/99 71 3. Press an other CO /LQH ...or 3 RRO HG/LQ H *U S and dial a telepho ne number . ...or on some syste ms, you can pr ess &QI 7U Q and dial a CO line ac cess code followe d by a telepho ne number . It is not necessary to ha ve both CO / LQH buttons on your [...]

72 Strata DK Digital T elephone 5/99 Features V o ice M ail In teg r atio n Supervision ➤ T o supervise a t a ndem call and r elease it V oice Mail I ntegration This sec tion explains ho w to program your telephone for Ca ll Forward and retrieve messag es when using a T oshiba V oice Mail Sy stem with yo ur Strat a DK system. Ref er to the approp[...]

Features V oice Mail Integration Strata DK Digital T elephone 5/99 73 ➤ T o assign a vo ice mail message mailbox number Note This proce dur e is re quire d fo r th e in it ial s torag e of V M ID co de to the T osh ib a V o ice Mail s ystem . Once pro gram med, th ese dig its r emai n in me mory u nti l chan ged. T o change t he code, repeat t hi[...]

74 Strata DK Digital T elephone 5/99 Features V o ice M ail In teg r atio n ➤ T o retr ieve m essa g es wi th 0VJ or [PhDN/MW] button ➤ Press 0VJ [PhDN/MW ] button with fla shin g LED. ➤ T o cancel aut omatic retr ieval ➤ Press [ D N] +  + 5 H GLDO . Multiple Message Retrieval (LCD T elephones) 2. En ter the voice ma il system c[...]

Features V oice Mail Integration Strata DK Digital T elephone 5/99 75 Call Forward to V oice Systems By se tting Call F orwa rd t o t he T oshib a V oice M ail S y ste m on y o ur te le phon e, ca ller s are automa ticall y connected to your voice mailbox . Note &DOO) R UZDUG button s can only be us ed to Call Forward [PDNs]; access cod es c[...]

76 Strata DK Digital T elephone 5/99 Features V o ice M ail In teg r atio n[...]

Strata DK Digital T elephone 5/99 77 LCD Operation 3 This chapt er cover s the LCD, its but tons and di splays . Special features availab le only wit h the LCD are descri be d in detai l and st ep-by- step in struc tions on usin g them a re given . (For digita l telepho ne standard feat ures, see Chap ter 2 – Featur es .) Control B uttons The 0RG[...]

78 Strata DK Digital T elephone 5/99 LCD Operation Control Buttons 0RGH (continue d)  Displ ays LCD mess age number NN, where NN can b e personal messa ges or syst em message s. 0RGH only di splay s the se lect ed message. It cannot be u sed to ed it or create a new mess age.  Speed di al number ch eck and memo dialing ( see “Retrieve[...]

LCD Operati on Soft Keys Strata DK Digital T elephone 5/99 79 Exit from any Mode Soft Keys The Soft Ke y fe ature provi des a qui ck-an d-e asy way t o acces s f requen tly- used fe at ures du ring a call. When Soft Keys are on, they replace the Mode, Page, and Scroll functi ons. When your telepho ne is idle, Sof t Keys do not display a nd the 0R G[...]

80 Strata DK Digital T elephone 5/99 LCD Operation Soft Keys Soft Key Display Abbrevia ted Soft Key feat ure prompts di splay on th e LCD above the Control buttons ( 0RGH , 3D J H , and 6FURO O ). In the following example, yo u would press 0RGH for th e TRNS funct ion, 3DJ H for CONF and 6FURO O for PG E . If the Soft Key feature is activated a t y[...]

LCD Operati on Soft Keys Strata DK Digital T elephone 5/99 81 If you pr ess RTRN , you will h ave to repeat t he previous step if you wish to return t o transfer , conferen ce, or page . 2. T o tran sfer to a stati on, press ST A ( 3D JH ) . 3. Dial a s tation number . The name and/or number [203] displays for about three seconds. If you hav e V oi[...]

82 Strata DK Digital T elephone 5/99 LCD Operation Soft Keys Soft Key Prompts Ta b l e 9 provides def i nitions of al l of the Soft Key p rompts that coul d appear on your LCD. T able 9 Soft Key Prompts Soft Key Definition ABR Activates Automatic Busy Redial aft er dialing a bus y outside telep hone number . ACB Activates Automatic Ca llback after [...]

LCD Operati on Busy La mp Field (BLF) Display Strata DK Digital T elephone 5/99 83 Busy Lamp Field (BLF) Display This fe ature disp lays wh en a sta tion is bus y or ringi ng on a ny typ e of [DN] or CO lin e. If all or a telepho ne’ s [PDNs] ar e in use on another te lephone(s), the te lephone shows busy on t he BLF , even thou gh i t may be idl[...]

84 Strata DK Digital T elephone 5/99 LCD Operation Caller ID/ANI/DNIS Information Mod e Caller ID/ANI/DNIS Information Mode Automatic Number Identificat ion (ANI) informat ion cannot co-ex ist on the sa me telephon e LCD with Dial ed Number Identi fication Serv ice (DNIS) infor mation. If your sys tem is programmed t o recei ve both ANI and DNIS in[...]

LCD Operati on Call Park Orbi t List Display Strata DK Digital T elephone 5/99 85 T able 10 DNIS/ANI Samples *Caller ID numbers do not di splay CN: before the number , whereas ANI doe s. Call Park Orbit Li st Display This fea ture enables you to monitor (v iew) the calls t hat are parked at your station . Function ANI/ Caller ID Number* DNIS/Caller[...]

86 Strata DK Digital T elephone 5/99 LCD Operation Retrieve and Auto Dial Lost Calls Retrieve and Au to Dial Lo st Calls The syste m automatically s aves the numbers f or all calls t hat ring at your telephone, but a re unansw ered (lost call s). This feat ure enable s you to view the stored in format ion, view the time and date , delete the inf or[...]

LCD Operati on Messag es, Memos, an d Name Displa y Strata DK Digital T elephone 5/99 87 ➤ T o Auto Dial t he lost cal l Messages, Memos, and Name Display The LCD on your telephone can be used to send or receive message s to/fr om other LCD te lephone users ( sample shown at ri ght). It can also display the n ames/nu mbers of the per son cal ling[...]

88 Strata DK Digital T elephone 5/99 LCD Operation Messa ges, Memos, an d Name Displa y ➤ T o enter LCD charact ers 1. A ccess mess age/ memo/name display . A curs or (—) ap pears at the fi rst charact er in the di splay . 2. Enter t he message/ name/me mo (up to 32 alphanumer ic charact ers), using the followi ng dial pad keys (dial p ad shown[...]

LCD Operati on Messag es Strata DK Digital T elephone 5/99 89 Messages There ar e three basic LCD mes sage functions: ♦ Advisory mes saging enables yo u to store an informati ve message for LCD te lephones that ca ll your phone. ♦ Silent me ssaging enables you to wri te a message that you can send to bus y LCD telepho nes. Silent messag ing let[...]

90 Strata DK Digital T elephone 5/99 LCD Operation Messa ges System Messages 60~ 64 System m essages 60~64 are stand ard messages. Y ou can “fill i n the blanks” of messages 62~64 (s ee below). Exampl e: Messa ge 64 can be edi ted to re ad RETURN ON JAN. 4 . Callers with LCD phones will see that message when they call you r number . System Mess[...]

LCD Operati on Messag es Strata DK Digital T elephone 5/99 91 ➤ T o set an advi sory message for i ncoming calls 4. Repeat St eps 1~3 for any ad ditional messages y ou want to stor e. 5. Press / &'0V J 6HOHFW ...or 6SNU . The message dis plays on your LCD an Advisory Mess age (see below). T o cancel the mes sage display , pre ss [P[...]

92 Strata DK Digital T elephone 5/99 LCD Operation Messa ges ➤ T o cancel an a dvisory message t hat has been set at your station ➤ Press /&' 0 VJ6HOHFW ...or [PDN] +   + 6SNU . The LED goes o ut. If a stati on message was sen t, this procedur e does not erase it. ➤ T o set a advi sory station messa ge for a r e mot[...]

LCD Operati on Messag es Strata DK Digital T elephone 5/99 93 Message Notifications W ith an LCD tel ephone, you can set short message s (up to 32 chara cters) that di splay to caller s with LCD telephone s. Any stati on can record a mes sage; however , only station s with an LCD are abl e to see the stored m essages . Stations t hat do not use Sof[...]

94 Strata DK Digital T elephone 5/99 LCD Operation Messa ges ➤ T o rec e ive a notifica tion station me ssage ➤ Press 0VJ whe n your telephone Msg LED is flashin g. ➤ T o cancel th e message fr om the tel ephone that set th e message Group Notificat ion Stati on Messaging This fea ture enable s a station to set a Cal led Statio n Message for [...]

LCD Operati on Messag es Strata DK Digital T elephone 5/99 95 ➤ T o rec e ive a notifica tion message ➤ Press 0VJ . ➤ T o cancel th e message fr om the tel ephone that set th e message ➤ Press [ PDN ] and dial ;;; , wh ere XXX is th e [PDN] of the t elephone that se t the message. Silent Messaging (Busy Station) An audibl e tone an[...]

96 Strata DK Digital T elephone 5/99 LCD Operation Memos ➤ T o ret urn to a busy station message af ter rec e iving a busy stat ion message Memos Speed Dial Memos Y ou can st ore names (12 char acters max.) for each of 40 stati on speed dial numbe rs. The memo pad of na mes can be scroll ed to select th e appropriat e party . The statio n must be[...]

LCD Operati on Memo s Strata DK Digital T elephone 5/99 97 ➤ T o display the Spe ed Dial number and memo ➤ Press 0RGH + ;a; , wh ere X~X is the speed dial number to be displ ayed. ➤ T o dial a Speed Dia l number ➤ T o check a speed di al number 4. En ter the name or memo (12 characters maximum). The name appe ars on the bottom l ine as y[...]

98 Strata DK Digital T elephone 5/99 LCD Operation Name/ Number Display Timed Reminders See “T imed Reminders” o n Page 67 . Name/Number Displa y This fea ture enables you to enter a name/t itle, telepho ne number , location, et c. in system memory . This name/tit le (e.g., LOBBY) display s on your station’ s LCD while it is idle, and on othe[...]

LCD Operati on Name /Num ber D isp la y Strata DK Digital T elephone 5/99 99 ➤ T o clear name/number display 2. E n ter the new info rmatio n (up to 16 charact ers, e.g., user name and st ation number ). See “T o enter LCD charact er s” on Page 88 . 3. Press 6SNU . The information is sto re d and appear s on the top line of your st ation’ s[...]

100 Strata DK Digital T elephone 5/99 LCD Operation Name/ Number Display ➤ T o erase name/ number disp lay 1. Press [ DN] +  . Curr ent in for m ation dis p lays o n th e lower li ne of the LCD. 2. Press  in the alpha mode to ent er blanks. Blank char acters replac e the informat ion. 3. Press 6SNU . The infor m ation is erased and[...]

Strata DK Digital T elephone 5/99 101 Add-on Module/DSS Console 4 This chap ter provides an equipment over view of the foll owing two option a l units and descri bes the feature s buttons and their as sociated LEDs. ♦ Digital Add-on Module (DADM) – add 20 feature but tons to 2000-ser ies digital telephones . Up to two DADMs can be c onnected to[...]

102 Strata DK Digital T elephone 5/99 Add-on Modu le/DSS Console DADM 209 208 207 206 205 204 203 202 201 200 219 218 217 216 215 214 213 212 211 210 229 228 227 226 225 224 223 222 221 220 239 238 237 236 235 234 233 232 231 230 First DADM Second DADM 2038 Figure 4 Example Button Assignmen ts for the Strata DK DADMs Notes ● The butto n numbers s[...]

Add-on Modu le/DSS Console DSS Consol e Strata DK Digital T elephone 5/99 103 DSS Console The DSS conso le operates alo ngside of a di gital t elephone to provi de the telephon e with 60 additi onal fea ture button s. The b uttons ca n be prog rammed for [DSS], CO lin e access, All Call Page, Night Trans fer , and Station or Sy stem Speed Dial. Thi[...]

104 Strata DK Digital T elephone 5/99 Add-on Modu le/DSS Console [DSS] Button [DSS] Button The Direct Statio n Select [DSS] butt on can appear on both th e DADM and DSS Console. Each DSS button is associated wi th a particula r station in yo ur telephone sys tem. It can be u sed to transf er an outside ca ll to the as sociated station or to ma ke a[...]

Add-on Modu le/DSS Console Feat ures Strata DK Digital T elephone 5/99 105 Call T ransfer w ith Camp-on Y ou can tr ansfer a call to a busy s tation from either a DSS console or an DADM. Use the [DSS] to t ransfer the ca ll, even though t he [DSS] LED associ ated with the st ation you are “trans ferring to” is red. ➤ T o transfer call to a bu[...]

106 Strata DK Digital T elephone 5/99 Add-on Modu le/DSS Console Features Call Answering (CO Line ) If your DADM or DSS consol e is equipped with a /LQH button , you can answer CO line calls from the DADM or DSS console a s you would from a digit al telephone. Se e Chapter 2 – Feature s fo r deta iled i nforma tion . ➤ T o answer an incoming CO[...]

Add-on Modu le/DSS Console Feat ures Strata DK Digital T elephone 5/99 107 ➤ T o override cal l forward with your DSS Co nsole ➤ Press the st atio n [DSS ] set f or ca l l for ward . Night T ransfer Y ou can use the DSS console to m ake the syste m ring di fferent telephones for i ncoming calls during di ffer ent times of t he day . For furth e[...]

108 Strata DK Digital T elephone 5/99 Add-on Modu le/DSS Console Features[...]

Strata DK Digital T elephone 5/99 109 Access Codes A This appendi x contai ns acces s codes for outside Speed Dial numbers, CO line s, Pagi ng Group and Pagin g Zone Codes. CO Line Access Codes CO lines a re used when you dia l an outside number . If yo ur telephone does not have a &2 or /LQH button, you ca n enter the appr opriate code li sted[...]

11 0 Strata DK Digital T elephone 5/99 Add-on Modu le/DSS Console Featur e Access Cod es Notes ♦  acce sses LCR or a genera l line group. ♦ a ac cesses line gr oups 1~16, respect ively . ♦ a  accesses indi vidual lines 1 ~200, respective ly . Feature Acces s Codes See T able 7 on page 6 3 [...]

Add-on Modu le/DSS Console Speed Dial Access Code s Strata DK Digital T elephone 5/99 111 Speed Dial Acces s Codes The number o f station and sy stem speed dial nu m bers availab le to you depends o n the size of your compan y’ s telephon e system. Check wi th your System Adminis t rator to fi nd out which codes app ly to your syste m . Once you [...]

11 2 Strata DK Digital T elephone 5/99 Add-on Modu le/DSS Console Speed D i al Access Code s T able 16 Speed Dial Numbe r Linking System System Sp eed Dial Codes that can be Linked to other Speed Dial Cod e s DK14, DK16e, DK40, RCTUA a RCTUBA/BB, RCTUC/D a RCTUE/F a[...]

Strata DK Digital T elephone 5/99 11 3 Centrex Application B Y our syst em may be equi pped with the Centr ex Application, wh ich enhances its feature capabil ity when i nstal led behi nd a Centrex or PBX system. Y our teleph one may have acc ess to one or more of the enhanc ed Centrex features list ed below: Flexible Direct or y Numbering A stati [...]

11 4 Strata DK Digital T elephone 5/99 Add-on Modu le/DSS Console Delayed Rin ging Delayed Ringing CO or Centr ex line(s) can b e programmed for a 12 -second and/or 24 -second ring del ay at stati ons to permit alt ernate a nswering conditi ons. Answer the line whe n your teleph one is ringi ng.[...]

Strata DK Digital T elephone 5/99 11 5 Button Labels C All fl exi bl e buttons must be programmed f or your t el eph one in syst em pr ogr amming and vary for ind ividual teleph ones. If a button does not appea r on your display or telephone keys trip label, s ee your System Admini strator for bu tton assignmen ts. The butto n labels in t his guide[...]

11 6 Strata DK Digital T elephone 5/99 Add-on Modu le/DSS Console Delayed Rin ging &DOO)UZG%XV Call Forward -Busy Button Press to forward calls i m mediately to an other station or voice mail device whe n your station is busy or in the DND mo de. &DOO)UZG%XV 1$QV Call Forward-Busy/No Ans wer Button Press to forward calls i [...]

Add-on Modu le/DSS Console Del aye d R ingi ng Strata DK Digital T elephone 5/99 11 7 +62&$7 DONED FN Hands et Off-hook Call Announce Butt on Press this key w hile off -hook b usy w ith a ca ll and wh ile bei ng call ed by a n intern al call er who in itiates of f-hook c all announce to switch th e talk path from the current ca ll to the [...]

11 8 Strata DK Digital T elephone 5/99 Add-on Modu le/DSS Console Delayed Rin ging 3DUNDQG3 DJH Park/Page Button Press to park int ernal or o utside c all in o rbit a nd announ ce to ot her teleph ones or paging speake rs to retrie ve the parke d call s. 3DUNL Q2UEL W Park Button Pres s to pa rk int ern al or o uts ide ca lls in an orb [...]

Add-on Modu le/DSS Console Del aye d R ingi ng Strata DK Digital T elephone 5/99 11 9 6WDU W Start Button Press to make an outg oing cal l using an ISDN trunk. 6XE Subaddres s Butto n Press to enter a subad dress on an I SDN trunk outg oing cal l. 7 HO6HW0XV LF Back ground Musi c Button Press to turn Background M usic on or of f over your sta[...]

120 Strata DK Digital T elephone 5/99 Add-on Modu le/DSS Console Delayed Rin ging[...]

Strata DK Digital T elephone 5/99 121 Index A about th is book conventi ons , ix how to use this guide , vi ii organiz ation , viii relate d docu ments , x ABR , 20 ACB , 21 access code usin g , 25 access code s , 109 CO Line , 109 featur e , 62 spee d dial , 11 1 acco unt code cal ls , 17 emerge ncy override of forced accoun t codes , 17 forced ac[...]

122 Strata DK Digital T elephone 5/99 Index C ~ F Scroll , 78 Spkr , 5 volume cont rol , 3 , 5 C call f orward , 23 all ca lls , 26 busy ⁄ no answe r , 28 exte rnal , 29 fixe d , 29 modes , 24 no answ er , 27 to vo ice syste ms , 75 usin g the bu ttons , 25 call pa rk orbit lis t dis play , 85 orbits , 31 cal l p ick up , 33 direct ed , 34 cal l [...]

Ind ex G ~ O Strata DK Digital T elephone 5/99 123 G group cal led station mes saging , 94 group li stening , 45 group pi ckup , 34 – 35 calls to other grou ps , 34 calls wit hin your group , 34 H handsfr ee answerback , 45 handsfr ee monitoring , 46 Hold , 3 hotlin e service emergency ringdown , 45 , 48 I incoming DI SA calls , 38 indicat ors LE[...]

124 Strata DK Digital T elephone 5/99 Index P ~ V priva cy , 55 toll re stric tion , 55 overri de calls , 53 P page annou ncements , 56 page butt on , 78 paging gr oup codes , 11 0 phantom di rectory number , 6 primary d irectory number , 6 priva cy on-line , 57 overri de , 55 Q quic k referen ce , 14 R redia l , 4 releas e and answer , 58 remote c[...]