The Eltron Company P500 manual

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Buen manual de instrucciones

Las leyes obligan al vendedor a entregarle al comprador, junto con el producto, el manual de instrucciones The Eltron Company P500. La falta del manual o facilitar información incorrecta al consumidor constituyen una base de reclamación por no estar de acuerdo el producto con el contrato. Según la ley, está permitido adjuntar un manual de otra forma que no sea en papel, lo cual últimamente es bastante común y los fabricantes nos facilitan un manual gráfico, su versión electrónica The Eltron Company P500 o vídeos de instrucciones para usuarios. La condición es que tenga una forma legible y entendible.

¿Qué es un manual de instrucciones?

El nombre proviene de la palabra latina “instructio”, es decir, ordenar. Por lo tanto, en un manual The Eltron Company P500 se puede encontrar la descripción de las etapas de actuación. El propósito de un manual es enseñar, facilitar el encendido o el uso de un dispositivo o la realización de acciones concretas. Un manual de instrucciones también es una fuente de información acerca de un objeto o un servicio, es una pista.

Desafortunadamente pocos usuarios destinan su tiempo a leer manuales The Eltron Company P500, sin embargo, un buen manual nos permite, no solo conocer una cantidad de funcionalidades adicionales del dispositivo comprado, sino también evitar la mayoría de fallos.

Entonces, ¿qué debe contener el manual de instrucciones perfecto?

Sobre todo, un manual de instrucciones The Eltron Company P500 debe contener:
- información acerca de las especificaciones técnicas del dispositivo The Eltron Company P500
- nombre de fabricante y año de fabricación del dispositivo The Eltron Company P500
- condiciones de uso, configuración y mantenimiento del dispositivo The Eltron Company P500
- marcas de seguridad y certificados que confirmen su concordancia con determinadas normativas

¿Por qué no leemos los manuales de instrucciones?

Normalmente es por la falta de tiempo y seguridad acerca de las funcionalidades determinadas de los dispositivos comprados. Desafortunadamente la conexión y el encendido de The Eltron Company P500 no es suficiente. El manual de instrucciones siempre contiene una serie de indicaciones acerca de determinadas funcionalidades, normas de seguridad, consejos de mantenimiento (incluso qué productos usar), fallos eventuales de The Eltron Company P500 y maneras de solucionar los problemas que puedan ocurrir durante su uso. Al final, en un manual se pueden encontrar los detalles de servicio técnico The Eltron Company en caso de que las soluciones propuestas no hayan funcionado. Actualmente gozan de éxito manuales de instrucciones en forma de animaciones interesantes o vídeo manuales que llegan al usuario mucho mejor que en forma de un folleto. Este tipo de manual ayuda a que el usuario vea el vídeo entero sin saltarse las especificaciones y las descripciones técnicas complicadas de The Eltron Company P500, como se suele hacer teniendo una versión en papel.

¿Por qué vale la pena leer los manuales de instrucciones?

Sobre todo es en ellos donde encontraremos las respuestas acerca de la construcción, las posibilidades del dispositivo The Eltron Company P500, el uso de determinados accesorios y una serie de informaciones que permiten aprovechar completamente sus funciones y comodidades.

Tras una compra exitosa de un equipo o un dispositivo, vale la pena dedicar un momento para familiarizarse con cada parte del manual The Eltron Company P500. Actualmente se preparan y traducen con dedicación, para que no solo sean comprensibles para los usuarios, sino que también cumplan su función básica de información y ayuda.

Índice de manuales de instrucciones

  • Página 1

    User’s Manual No. 980179-001 Rev. A  1997 Eltron International Inc. User’s Guide P500 and P600[...]

  • Página 2

    [...]

  • Página 3

    FOREWORD This manual contains installation and operation information for the Privilege Series card printers manufactured by Eltron International Incorporated, Simi Valley, California. RETURN MATERIALS AUTHORIZATION Before returning any equipment to Eltron for in-warranty or out-of-warranty repair, contact Re- pair Administration for a Return Materi[...]

  • Página 4

    WARRANTY INFORMATION We Need To Hear From You! To Establish Your Warranty Period And Provide Access To Technical Support, Send Us Your Product Registration Card Today! Eltron warrants the mechanism, control electronics and power supply, under normal use and serv- ice, to be free from defects in material and workmanship for a period of twelve (12) m[...]

  • Página 5

    Icon Descriptions Indicates a mechanical hazard, such as one as- sociated with moving parts, capable of result- ing in equipment damage or personal injury. Indicates an electrical hazard, such as an ex- posed voltage point, capable of causing electri- cal shock and personal injury if touched. Indicates information of particular interest that requir[...]

  • Página 6

    vi 980179-001 Rev. A EL TRON INTERNA TIONAL, INC. declares that the declara que el dichiara che déclare que le bescheinigt, daß das Gerät P500 Card Printer P600 Card Printer is in conformance with the requirements of the European Council Directives listed below: cumple est conforme aux spécifications des directives de l'Union Européenne c[...]

  • Página 7

    980179-001 Rev. A vii Table of Contents Getting Started .......................1 Introduction ..........................1 Unpacking Privilege Card Printers ...............4 Check List ...........................5 Installation ...........................7 Upgrading to Expanded Memory ...............1 3 Expanded Memory Board Installation ............[...]

  • Página 8

    viii 980179-001 Rev. A Appendix A Trouble Shooting ......................6 1 Other Support Resources ...................6 4 Parallel Interface Cable Wiring .................6 5 Supported Card Media and Ribbon ..............6 5 Printer Features and Options .................6 8 Appendix B Supplies and Accessories ..................7 1 Accessories ...[...]

  • Página 9

    1 Getting Started This section contains information on the instal- lation of Eltron’s P500 and P600 Privilege Multiple-Station card printers. Introduction Eltron’s Privilege Series card printers offer a low cost, high quality solution to those re- quiring computer-controlled printing and en- coding of credit card style plastic cards. Card appli[...]

  • Página 10

    Features • 300 dots-per-inch print resolution for crisp, clear printing. • High resolution color dye sublimation tech- nology supporting 32.7K colors for photo quality imaging, along with: Monochrome thermal transfer technology for solid imaging of Bar Codes, Text and Graphic Objects, each producable from command parameters, making related bit [...]

  • Página 11

    Models All printers have parallel printer ports. P500s Include WindCard™ Classic Software. Printers may be ordered in any of the following stan- dard configurations: Model No. Description P500CF 120385-001 Color Printer with Laminator P600 120284-001 Multiple Station Color Printer Options Option No.’s Expanded Mem- ory (P500) Low Coercivity Enc[...]

  • Página 12

    Unpacking Privilege Card Printers Printers ship in a carton and protective bag. Keep all packing material in case the need to move or reship the printer arises. Avoid touch- ing the electrical connectors to prevent electro- static discharge damage while setting up the printer. The discharge of electrostatic energy that accu- mulates on the surface [...]

  • Página 13

    When unpacking the Privilege card printer (and card media), be aware that a clean and nearly dust free environment is required for proper operation and storage. The print quality can be effected by dust, body oils and acids (i.e., finger prints) and exposure to other for- eign materials during unpacking or handling of the printer and media. Check L[...]

  • Página 14

    • Card Feeder Weight • Card Catcher • Manuals: - Printer User’s Guide • Software • CD-ROM - WindCard Software - Windows Driver(s) If any items are missing, contact your dealer for replacement parts. 6 980179-001 Rev. A Getting Started[...]

  • Página 15

    Card media, ribbon, and supplies are available from your Eltron distributor or call ELTRON at (800) 344-4003 for the distributor nearest you. Refer to Appendix B for complete supplies ordering information. Installation The following sections serve as a guide to printer , WindCard™ software, and Windows™ card printer driver installations. Step ?[...]

  • Página 16

    Never operate the printer in a location where the operator, computer, or printer can get wet. Personal injury could result. Attach the AC power cord to the AC power re- ceptacle in the rear of the printer. Attach the AC power cord to a grounded elec- trical outlet of the proper voltage and plug type. 8 980179-001 Rev. A Getting Started Figure 1-2 P[...]

  • Página 17

    Step Ì Attach Interface Cable Attach and secure the supplied DB-25 (female) to DB-25 (male) parallel printer cable between the parallel port of the host computer and the parallel interface connector on the back of the printer. Intermittent or unpredictable operation may occur from unsecured connectors. See Appendixes A and B for cable specifica- t[...]

  • Página 18

    Step Î Windows™ 3.1 Software Installation Start the host computer. After DOS has loaded, start Windows™. Insert the WindCard™ disk- ette into a floppy disk drive. From the Win- dows™ Program Manager‘s File pull-down menu, select R un.... Enter A:SETUP (or B:SETUP if you placed the diskette in drive B). Press the Enter key. Follow the ins[...]

  • Página 19

    See Appendix C for loading WindCard™ soft- ware into other operating platforms and the Windows™ Printer Driver file. 980179-001 Rev. A 11 Getting Started[...]

  • Página 20

    12 980179-001 Rev. A Getting Started[...]

  • Página 21

    Upgrading to Expanded Memory Users can field upgrade P500 printers to in- clude Expanded Memory. P600s already have this memory. Only the CPU board of Module 1 (the Print Station board) exhibits improved performance with the Expanded Memory in- stalled. The Memory Extension Board plugs into the CPU board of Module 1. Access to this board requires r[...]

  • Página 22

    Case Removal Step ¶ Using a one-millimeter Allen wrench, remove the two screws holding the top of the case. Then, using a medium Phillips screwdriver, re- move the eight screws that secure the back of the case. Case Removal Step · Without letting the rear case move backward from its position while secured, lift the rear case straight up. Wires at[...]

  • Página 23

    Case Removal Step 3 Removal of the upper Phillips screws frees a bracket. First note the proper position of this bracket, and then remove the bracket. If replaced improperly, the rear case screws can- not be refastened. Expanded Memory Board Installation The addition of an Expanded Memory board in Module 1 of a P500 allows the host com- puter to do[...]

  • Página 24

    Installing the Memory Board Step ¶ Plug the Expanded Memory Board into the two connectors on the upper right section of the CPU board of Module 1. Match the connec- tors such that the Expanded Memory board re- mains confined within the boundaries of the CPU board, not oriented to extend over the edge. Installing the Memory Board Step · Replace th[...]

  • Página 25

    2 Operation This section contains information on the op- eration of the Privilege card printer. Major Components Figure 2-1 shows a P600 Card Printer. Note that both models have similar appearances—except, the P500 has a Lamina- tor where the P600 has a second Print Station. 980179-001 Rev. A 17 Figure 2-1 Major Components Card Catcher Card Catch[...]

  • Página 26

    Controls & Indicators All the card printer controls and indicators, ex- cept for the power switch, reside on the top of the printer. The Power Switch The POWER SWITCH is located on back panel of the printer. Placing the switch in the ON (1) position applies power to the printer. Placing the switch in the OFF (0) position turns off the printer. [...]

  • Página 27

    LCD MESSAGES DESCRIPTIONS REPORTING LCD Module 1 Print Station Module 2 Print Station (P600) Module 2 Lami- nation Station INITIALIZING Printer Initializing • • • WARMING UP P500 Laminator Wait • READY Ready to Print • • • PRINTING Printing in Progress • • LAMINATING Lamination in Progress • OUT OF RIBBON New Ribbon Required •[...]

  • Página 28

    Ribbon Preparation Both the Print Stations and the P500 Lamina- tion Station require the same pre-installation ribbon preparations. To prepare a ribbon, the taped end must be refastened to an empty core. Eltron recommends the following: Ribbon Preparation Step 1 Place both the ribbon and an empty core on end, next to one another, and touching. For [...]

  • Página 29

    Ribbon Preparation Step 4 Wind one or two turns of ribbon onto the rib- bon core. Ribbon Loading Ribbon loading involves the placement of the prepared ribbon onto the Supply and Take-up spindles. Similar procedures apply to Print Sta- tions and Laminators, as follows: Ribbon Loading Step 1 Lift open the cover. Ribbon Loading Step 2 Press down on th[...]

  • Página 30

    DO NOT TOUCH the Print Head or nearby electronic components. Discharged electro- static energy from a person’s body or from equipment can damage or destroy print heads and other printer components. At this point consider interrupting ribbon instal- lation to perform a cleaning, as described fur- ther on in this section. At the very least, wash of[...]

  • Página 31

    Ribbon Loading Step 4 Push down the Latch-Down lever until an audible click occurs at the latched-down position. 980179-001 Rev. A 23 Operation Figure 2-7 Laminator Take Up Ribbon Core Alignment Align Not ch with Spindle Screw Align Not ch with Spindle Screw Figure 2-8 Ribbon Path T ake Up Spindle T ake Up Spindle Supply Spindle Supply Spindle[...]

  • Página 32

    24 980179-001 Rev. A Operation Figure 2-9 Latching Down Print Head Press Here to Latc h Down Print Head Press Here to Latc h Down Print Head[...]

  • Página 33

    Ribbon Loading Step 5 Initialize ribbon—after changing or replacing ribbons or following a Mechanical Error. Use the button closest to the Station getting new ribbon or reporting an error. To initialize: Color Ribbon - Press and hold the Panel But- ton until ribbon advances. Ribbon should stop with the Print Head between a clear and a yel- low pa[...]

  • Página 34

    Cards just removed from the media packaging typically have accumulated an electrostatic charge. Electrostatic charges can cause cards to stick together, making card feeds difficult. Card shuffling can reduce some of this adhe- sive force. However, avoid bending the card media or touching the card surfaces that will re- ceive images. DO NOT set unpr[...]

  • Página 35

    Prevent Media Jams! Adjusting the Card Feeder is critical for proper mechanical operation of the printer. 980179-001 Rev. A 27 Operation Figure 2-10 Card Hopper Card G ate Adjust ment Card G ate Adjust ment Card Feed Open in g Card Feed Open in g Card Feed Rolle rs Card Feed Rolle rs Card We i g h t Card We i g h t Cards[...]

  • Página 36

    Card Gate Adjustment and Media Loading Step 1 Place a single card of the desired thickness into the Card Feeder. Open the Card Gate (turn the gate adjustment knob clockwise) until the end of the card can fit under the gate. 28 980179-001 Rev. A Operation Figure 2-11 Card Gate Adjustment Gate to o H igh Gate to o L o w Gate About Right[...]

  • Página 37

    Card Gate Adjustment and Media Loading Step 2 With a single card end just under the gate, turn the adjustment knob counterclockwise to lower the gate to the point the gate just contacts the card. Note that any further lowering pivots the other end of the card off of the right feed roller. Turn the knob clockwise a quarter turn to add some space bet[...]

  • Página 38

    Printer Access and Usage The printer requires at least three (3) inches of free space around all sides for access to printer controls, card input, and card output. Do Not Operate Printer with Cover Open. To maintain a clean printing environment and to prevent ESD damage, keep the cover of the printer closed except during maintenance and media loadi[...]

  • Página 39

    The Card Catcher tray begins spilling cards onto the surface below after collecting the fol- lowing: • 50 of the 30-mil (0.762 mm) cards • 75 of the 20-mil (0.508 mm) cards Printing When the ribbon and card media are loaded as previously described, and the printer power is on, the card printer is ready to print. Printing requires the WindCard?[...]

  • Página 40

    Printing a Test Card The printer prints a Test Card if the Right (Module 1) Panel Button is pressed and held in while printer power is turned on. The button can be released when SELF TEST ap- pears on the LCD. Remember to synchronize the ribbon for any color printing. P500s print and then laminate. The informa- tion that appears on the card applies[...]

  • Página 41

    Protect Your Factory Warranty! Neglect in performing recommended cleaning procedures can void your warranty, as can im- proper packaging and shipping. Other than the recommended cleaning proce- dures described in this manual, only allow Eltron factory authorized technicians to service Privilege printers. NEVER loosen, tighten, adjust, bend, etc. an[...]

  • Página 42

    Color Dye Sublimation Color imaging involves three passes of cards under a print head. Yellow, magenta, and cyan dyes diffuse from corresponding ribbon panels onto the cards in measured quantities for each dot of a 300 dpi matrix. Each ribbon panel can produce 32 dye densities on a dot-by-dot ba- sis. Therefore, the range of colors for each dot is [...]

  • Página 43

    rial also deposit a card coating that adds ultra- violet protection and an even longer card life than overlay varnish. Print Sequence For P500 printers without Expanded Memory, the typical print sequence for YMCKrO Rib- bons proceeds as follows: • Printer ribbon synchronizes to the yellow (Y) ribbon panel prior to printing. If not, press the RESE[...]

  • Página 44

    Card-Flip can present either side to the Laminator. • When these processes end, along with any Smart Card programming or Magnetic Stripe encoding, a card ejects. Data downloading is the only difference be- tween a P500 with Expanded Memory and one without. The extra memory makes possi- ble reception of an uninterrupted string of data commands pri[...]

  • Página 45

    Cleaning The Printer For quality card images keep the printer dust and lint free. Any particles left on mechanisms in the card path can migrate onto cards and in- terfere with both YMC dye sublimation and resin thermal transfer. These ribbon materials cannot penetrate particles left on the cards. The frequency of cleaning required varies, de- pendi[...]

  • Página 46

    Eltron offers the following items for cleaning the printer: • Disposable, Clean Non-fibrous (foam) swabs with alcohol filled handle for head cleaning and suitable for roller cleaning • An alcohol filled, felt pen suitable for roller cleaning • A Cleaning Kit comprised of a spray can of alcohol and a package of cleaning cards suit- able for a [...]

  • Página 47

    Alternate cleaning materials can include the following: • Foam swabs (never use cotton or any other fibrous material.) • 99% pure or better Isopropyl Alcohol for moistening swabs • Clean Running Water (Used for Upper Cleaning Roller only). Card Path Elements The following figure shows the elements in the card path that require a periodic clea[...]

  • Página 48

    When To Clean Cleaning frequency varies with different envi- ronments. Typically, cleanings that follow rib- bon depletion keep the card printer operating properly. If not, consider either another printer location or a more frequent cleaning. Cleaning Stationary Card Path Items Items in the card path that cannot be reached directly require a cleani[...]

  • Página 49

    The following command shuttles a Cleaning Card from the Input Hopper to the Card Catcher: ME ↵ For best results, shuttle a card five or more times. Cleaning the Card-Feed Roller Card Feed Rollers that fail to grip the cards can impede the even delivery of cards to the trans- port rollers. To clean the Card-Feed Rollers, proceed as follows: Cleani[...]

  • Página 50

    Cleaning the Upper and Lower Cleaning Rollers These rollers receive cards fed from the Input Hopper and Card Flip. The upper roller has a coating that collects any loose particles on the surface of cards. Note that these rollers exist in Module 1 just after the Card Feed Hopper and in Module 2 just after the Card Flip. Cleaning the Cleaning Rollers[...]

  • Página 51

    Cleaning the Cleaning Rollers Step 3 Use a swab or cleaning pen on the Lower Cleaning Rollers. Cycle the rollers by applying the printer power while holding the Panel But- ton on for three (3) seconds to expose initially unexposed areas. This is the Test Card se- quence described in Controls and Indicators, Section 2. Cleaning the Cleaning Rollers [...]

  • Página 52

    Print Head Cleaning During printing, the ribbon(s) isolate the Print Head(s) from the cards. Therefore, the ribbon has the greatest influence on Print Head con- tamination. An improperly installed ribbon, with the dye and resin coatings facing the Print Head can cause permanent damage. No amount of cleaning can remove dye or resin fused onto delica[...]

  • Página 53

    Print Head Cleaning Step 2 Gently rub an alcohol-moistened swab across the print head from the front to the back of the printer. Do Not Soak the Print Head. Allow the print head to dry for 2 minutes before reloading the ribbon and core. Initiate a Test Card sequence. See Printing a Test Card in this section. Cleaning the Transport and Platen Roller[...]

  • Página 54

    Cleaning Platen and Transport Rollers Step 2 Remove the Shrouds that cover the associated transport rollers. Note that two screws hold each Shroud in place. In the following steps, cycle the rollers to reach initially unexposed areas by applying the printer power while holding the Panel Button pressed for three (3) seconds. This is the Test Card se[...]

  • Página 55

    Cleaning Platen and Transport Rollers Step Ì Using an alcohol-moistened Swab or a Felt Pen, clean the two sets of rollers exposed with removal of the Shrouds. Note that these ap- pear under both Shrouds in P600s. Cleaning Platen and Transport Rollers Step Í Using an alcohol-moistened Swab, clean the Cooling Station Roller (P500 only). 980179-001 [...]

  • Página 56

    Cleaning Platen and Transport Rollers Step Î Using an alcohol-moistened Swab, clean the Platen Roller. Cleaning Platen and Transport Rollers Step Ï Using an alcohol-moistened Swab, clean the roller pair under the Print Head 48 980179-001 Rev. A Operation Figure 2-22 Platen Roller Figure 2-23 Print Station Rollers Pri nt Stati on Rolle rs Prin t S[...]

  • Página 57

    Cleaning Platen and Transport Rollers Step Ð Using an Alcohol-moistened Swab, clean the Card-Flip Rollers. Cleaning Platen and Transport Rollers Step Ñ Replace the Encoder Shroud (see Step 2), in- stall, Ribbon, place cards in the Input Tray, and print some Test Cards. Inspect the cards for Print Anomalies. If Anomalies appear, refer to Appendix [...]

  • Página 58

    After turning off power, wait about five minutes before cleaning the Laminator rollers. The up- per Laminator roller generates a substantial amount of heat with power switched on. Cleaning Laminator Rollers Step Ë Using an alcohol-moistened swab, clean both Laminator rollers. The upper roller can be turned manually to reach initially unexposed are[...]

  • Página 59

    3 Magnetic Card Stripe Encoder This section has information on the additional operation and maintenance requirements of an Eltron Privilege Series card printer with an optional Magnetic Card Stripe Encoder. Eltron offers models for recording on either low- or high-coercivity magnetic card stripes. Introduction The general operation of a printer wit[...]

  • Página 60

    Media Loading Orientation Printers with Magnetic Encoders can have their read/write heads positioned either above or below the path traveled by the cards. All configurations must have the magnetic stripes placed closest to the rear of the printer. How- ever, check the configuration to determine whether the magnetic stripe should face up or face dow[...]

  • Página 61

    Encoding With data downloaded, printers with Magnetic Encoders can encode all three magnetic stripe tracks simultaneously. Encoders also support nonstandard track densities and bits per track. After setting read/write parameters, downloads to track buffers occurs, as follows: where:  = Escape  = Space ↵ = Return  &B  track#  da[...]

  • Página 62

    Example 2. Set Read/Write Parameters, Enter Data, Encode Stripe, and Eject: Command Result  &D  1  75 ↵ Sets track-1 density to 75 bpi  &D  3  75 ↵ Sets track-3 density to 75 bpi  &CDEW  1  a3 ↵ Sets to encode track 1 with 5-bit characters  &CDER  1  q3 ↵ Sets to read 5-bit characters on t[...]

  • Página 63

    When to Clean the Encoder The Read/Write Head and drive rollers of the Encoder require a periodic cleaning to main- tain error-free encoding. The encoder should be cleaned when: • A “General Cleaning” is performed on the printer. • The printer’s Drive Rollers are cleaned. • Write and Read verify process has failed on more than one card.[...]

  • Página 64

    Protect Your Factory Warranty! Neglect in performing recommended cleaning procedures can lead to problems not covered in the warranty. Other than the recommended cleaning proce- dures described in this manual, only allow El- tron factory authorized technicians to service these printers NEVER loosen, tighten, adjust, bend, etc. any part or cable ins[...]

  • Página 65

    4 Smart Card Contact Station This section contains information on the addi- tional operations of card printers with Smart Card contact stations. Introduction Smart Cards (ISO7816) have built-in microcir- cuits. Card memory can store fingerprints, voice recognition patterns, medical records and other such data. Printers can have docking stations ins[...]

  • Página 66

    Do not position printing over Smart Card con- tacts. Media Loading Orientation Orient the cards with the Smart Card Chip fac- ing up and such that the edge closest to the contacts feeds first. Adjustments No adjustments exist for Privilege printers with Smart Card programming stations other than the Card Feeder Gate Adjustment described in section [...]

  • Página 67

    Protect Your Factory Warranty! Neglect in performing recommended cleaning procedures can void your warranty, as can im- proper packaging and shipping. Other than the recommended cleaning proce- dures described in this manual, only allow Eltron factory authorized technicians to service these printers. NEVER loosen, tighten, adjust, bend, etc. any pa[...]

  • Página 68

    DB-9 Pins Smart Card Contact Points 1 C1 (Vcc) 2 C2 (Reset) 3 C3 (Clock) 4 C4 (RFU) 5 C5 (GND) 6 C6 (Vpp) 7 C7 (I/O) 8 C8 (RFU) 9 (GND when chip is at sta- tion) Media Jams Always remove the bottom card of a two-card jam first. Never pull the top card out of the printer. Instead, sequence the printer power with only the top card remaining (the last[...]

  • Página 69

    Appendix A Trouble Shooting The following lists some common issues that can confront users experiencing problems when using Eltron Privilege Series card printers. Common Printing Problems Trouble Shooting Guide Problem Solution or Reason No messages appear on LCD. 1. Power Switch OFF (O position) : Set switch to ON (1 position). 2. Power Not connec[...]

  • Página 70

    Problem Solution or Reason An LCD indicates COMMAND ERROR Errors Using Windows Driver: 1. Printer Command Coding Error: Clear command error by pressing related Panel Button. 2. Ribbon Error: Press Panel button; note card ejects, if pres- ent, and ribbon re synchronizes 3. Feeder Error (empty): Press Panel Button; note that last command repeats usin[...]

  • Página 71

    Problem Solution or Reason LCD indicates COVER OPEN Close the cover so that card flips can occur Printer cuts (melts) through the transfer ribbon. The ribbon is ad- vancing at the same rate as the card media. 1. Reinstall the ribbon. 2. Synchronize the ribbon panels by pressing the related Panel button until the ribbon starts advancing. 3. Verify p[...]

  • Página 72

    Other Support Resources First attempt a repair using the forgoing table, Then, if necessary, contact the dealer that sold you the printer. Eltron International also offers a variety of in- formation and user support services, as fol- lows: • Internet : http://www.eltron.com ftp://ftp.eltron.com e-mail: Label Printers: techsup@eltron.com Card Prin[...]

  • Página 73

    Parallel Interface Cable Wiring The following diagram shows the cable wiring required to use the printer’s parallel interface. Supported Card Media and Ribbon The card printers support a wide variety of card media and ribbon types. The card media should be matched to the ribbon type to avoid ribbon burning, sticking and to achieve proper dye subl[...]

  • Página 74

    Card Media CR-80 credit card style cards (ISO 7810) made of PVC (recommended) or Polyester ABS card materials. Some card manufacturing processes use a thin, clear over-lamination. Magnetic (Mag.) Stripe Card (ISO 7811) Smart Card with ISO 7816 Chip, With AF- NOR Chip, or a combination of the Magnetic Stripe on one side and one of the Chip versions [...]

  • Página 75

    Card Dimensions Magnetic Stripe Dimensions Smart Card Chip 980179-001 Rev. A 67 Appendix A 0.000 in to 0.115 in (0.00mm to 2.92mm) 0.218 in (5.54mm) Max. 0.000 in to 0.115 in (0.00mm to 2.92mm) 0.623 in (15.82mm) Min. 0.218 in (5.54mm) Max. 0.403 in (10.25mm) Max. 0.782 in (19.87mm) Min. 0.623 in (15.82mm) Min. 0.01 in (2.54mm) Min. gap 0.221 in (5[...]

  • Página 76

    Printer Features and Options The Privilege card printer series are part of El- tron’s personal and industrial printer family. A Privilege card printer prints on standard credit card size cards. These color printers can pro- duce images using either dye sublimation and/or thermal transfer (monochrome) modes. This list only serves as a reference. C[...]

  • Página 77

    Card Types - ISO Format • CR-80 - ISO 7810 • Option; Magnetic Stripe - ISO 7811 • Option: Smart Card - ISO 7816 • PVC (recommended), PVC w/Polyester core, ABS card materials Magnetic Encoding - Option • 3 tracks • 3 Media Recording Densities: Low Coercivity, 300 Oersteds Medium Coercivity, 2750 Oersteds High Coercivity, 4,000 Oersteds ?[...]

  • Página 78

    Dimensions- Without Card Catcher: • 30.5 in W x 12.5 in H x 10.1in D (775mm W x 320mm H x 258mm D) With Card Catcher: • 34.6 in W x 12.5 in H x 10.1 in D (880mm W x 320mm H x 258mm D) Weight Basic Unit: • 61.7 lb (28.1 kg) Shipping: • 72.7 lb (32.9 kg) 70 980179-001 Rev. A Appendix A[...]

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    Appendix B Supplies and Accessories Contact your Eltron dealer when placing an or- der for any of the following: Accessories Accessories available for the Privilege card printer are listed below. Always refer to the EL- TRON part number when placing an order. Description Part Number Card Printer Parallel Interface Cable, 6’ (DB-25 male to DB-25 f[...]

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    Print Ribbons The following imaging ribbons are optimized for use in Privilege card printers. Ribbon Types Print Ribbons No. of Panels Part No. Mono . Color Monochrome Resin Ribbons À Black ABS ÁÂ 800015-008 Black 3Â 800015-001 Red 3Â 800015-002 Green 3Â 800015-003 Blue 3Â 800015-004 Yellow 3Â 800015-005 Gold 3Â 800015-006 Silver 3Â 80001[...]

  • Página 81

    Card Media Only laminate 30-mil cards in P500 printers. Description Part Number Cards (PVC) 30 mil 800016-104 30 mil, Low Coercivity Stripe 800016-105 30 mil, High Coercivity Stripe 800016-106 Heavy duty Cards (PVC w/Polyester Core) 30 mil 800017-101 30 mil, Low Coercivity Stripe 800017-102 30 mil, High Coercivity Stripe 800017-103 Miscellaneous Su[...]

  • Página 82

    74 980179-001 Rev. A Appendix B[...]

  • Página 83

    Appendix C Windows Card Printer Driver Those needing to print from applications other than WindCard must first install a printer driver for the card printer. The CD-ROM shipped with the printer includes printer drivers for both Windows 3.1 and Windows 95. Installation of Printer Drivers Driver installation begins with insertion of the CD-ROM into t[...]

  • Página 84

    For Windows 3.1: 1. Select File, Run... 2. From the Run dialog, select Browse. 3. Select the CD-ROM drive, the Cdman folder, and double-click on Cdman.exe. The screen that appears when the program starts has flags for several nations and a small button at the lower-left corner. • Click on a flag to choose an associated lan- guage. • Click on th[...]

  • Página 85

    In the screens that follow language selection, choose the operating system (Windows 3.1 or Windows 95), Windows Drivers, and then. In- stall Printer Driver. From this point on, the dia- logs differ between Windows 95 and Windows 3.1. Note that the Install Printers Driver screen has text that specifies the Drivers Folder as the loca- tion of the dri[...]

  • Página 86

    This produces first a screen that allows confir- mation of driver installation. With confirma- tion, a screen then appears that allows the installation of either a network or local printer. When the Add Printers Wizard dialog appears, click on the Have Disk button. This produces the Install From Disk dialog. 78 980179-001 Rev. A Appendix C[...]

  • Página 87

    As shown, Windows offers A: as the location of the driver. However, a complete path to the driver must be specified. Therefore, click on the Browse button to find the file. This produces the Open dialog In the example shown, E: has the CD, with a Driver folder that has a win95 folder, and oem- setup.inf is targeted as the driver for installa- tion.[...]

  • Página 88

    Click Next to proceed through the remaining Add Printer Wizard screens, and specify de- sired parameters. Note that, although selecta- ble, P500 and P600 printers cannot use a COM port, limiting the choices to either LPT1 or LPT2. Windows 3.1 Sequence For Windows 3.1, the Printers dialog appears after the selection of Install Printer Driver. Click [...]

  • Página 89

    In the next Printers dialog, select Install Un- listed or Updated Printer. 980179-001 Rev. A 81 Appendix C[...]

  • Página 90

    The Install Driver dialog appears, allowing en- try of the path to the associated file. Remember that the needed file resides on the CD drive in its driver folder. To find the file, click on the Browse button. or click on the OK button after replacing the A: —as in the following example: Where the E: may need to be replaced with the system CD dr[...]

  • Página 91

    This produces the Add Unlisted or Updated Printer dialog. Note that the List of Printers includes P300 and P400 Card Printers and not P500 and P600 Printers. At this software revi- sion the P300 can be used. However, support exists only for single side printing. Click on OK and the printer driver installs and appears in the Installed Printers list [...]

  • Página 92

    To reach the following dialog, click on the Properties button. First, note the tabs at the top of this dialog. Separate descriptions for each tab appear in the following. 84 980179-001 Rev. A Appendix C[...]

  • Página 93

    The Card tab has categories for ribbon selec- tion, Card Orientation, Dithering Method, and 180° Rotation. Check boxes also exist that en- able or disable a Preview and Magnetic Encod- ing Only operation, respectively. Ribbon selection should duplicate the ribbon installed in the card printer. Note, however, that the other settings in this groupin[...]

  • Página 94

    The Memory and Overlay tab has a check box that can enable or disable the use of Ex- panded Memory, if installed. The remaining settings apply to the application of an Overlay Varnish. Note that varnish panels do not exist on all ribbons, only on those with multiple pan- els. The black area in this tab indicates where var- nish gets applied. By cha[...]

  • Página 95

    980179-001 Rev. A 87 Appendix C[...]

  • Página 96

    The Head Settings tab offers sliders that con- trol the contrast and intensity related to each print ribbon panel. 88 980179-001 Rev. A Appendix C[...]

  • Página 97

    The Magnetic Encoding tab offers settings that apply when the selected print file contains encoding data (see Section 3 examples using Windows driver). This tab then allows users to specify which non-recording characters in the document file specify Start of data and End of data. Note that data for each track requires this format and a track number[...]

  • Página 98

    The Color Correction tab has sliders that al- lows color adjustments for red, green, and blue both intensity and contrast. These settings can serve to make card images match correspond- ing monitor images. 90 980179-001 Rev. A Appendix C[...]

  • Página 99

    The Laminator tab has settings related to the Lamination Station in P500 card printers. This tab allows enabling or disabling of lamination, specification of the Lamination Station ribbon type, the card speed through the laminator and the lamination temperature. 980179-001 Rev. A 91 Appendix C[...]

  • Página 100

    Using The Windows 3.1 Driver The Privilege Windows 3.1 printer driver allows control of several printer features when printing from non-WindCard™ Windows™ software applications. These features are ac- cessed through the “Printers” control panel in the Program Manager “Main” group. For a Privilege printer, select PRIVXXX , where XXX desi[...]

  • Página 101

    Printer Setup The printer setup (or controls) are accessed through the “Printers” display, see previous page. Select “Setup”. Select the print orientation by clicking on the “Portrait or “Landscape” buttons. See display above. 980179-001 Rev. A 93 Appendix C[...]

  • Página 102

    Options Selection of “Options” from the Privilege Card Printer Setup dialog produces the following dialog, an advanced user control interface for printers. Pull-down menus allow users to spec- ify overlay varnish use, installed ribbon type, and how a black panel participates in the print- ing. A Head Setting button produces a dialog box that al[...]

  • Página 103

    The Overlay Varnish control serves to position the overlay material accurately. The display box represents the card surface. The black area on the display box represents overlay material. The white area represents area without overlay material. Overlay varnish protects printed images. Never use an overlay on magnetic stripes, smart chips, or bar-co[...]

  • Página 104

    Select the“File” button to import a Windows™ Bit map (<Filename>.BMP) format file to ap- ply a custom overlay mask. The file dimension in dots, is a maximum 1008 dots wide by 624 dots high. Select the “Varnish” pull-down to control the Overlay Varnish material mask area and type. Select the “Film Type” pull-down menu to se- lect[...]

  • Página 105

    Select the “Black Film” pull-down menu to control how the black ribbon panel participates in the printing process. Black Resin panels do not participate in printing composed of CMY color graphics. Black Resin panels primarily serve to print bar-codes and fonts. 980179-001 Rev. A 97 Appendix C[...]

  • Página 106

    Head Setting Select “Head Setting” to control the print in- tensity or contrast of each color. These settings allow the advanced users to control color and image clarity. The “Contrast V/B” settings control the heat levels applied that transfer black resin or over- lay varnish material. The “Dye Color Intensity” settings control the max[...]

  • Página 107

    Printer Control Selection of Printer Control from the Privilege Card Printer dialog produces the following dia- log. This dialog allows you to issue one or more of the commands described in the Pro- grammer’s manual. First enter the com - mand(s) in the space designated. Press Execute to send the string to the printer. Press Finish to close the P[...]

  • Página 108

    Memory Options Selection of Memory from the Privilege Card Printer dialog produces the following. These settings either enable or disable the benefits of the Expanded Memory option. Enabled, bit maps for each of the color YMC and mono- chrome KO panels download together. Dis- abled, bit maps download separately for each ribbon panel. Settings for O[...]

  • Página 109

    Glossary ABA : American Bankers Association; sometimes used to refer to the ANSI/ISO Track #2 encoded at 75 BPI density. ABS: Polystyrene compound, a less durable (and lower print quality) alter- nate material for the common plastic credit card. ANSI : American National Standards Institute. ASCII : American Standard Code for Information Interchange[...]

  • Página 110

    Check Digit : Using an algorithm with one or more data sets to compute a digit, which is used to verify validity of the data set. Under ANSI/ISO specs, the final digit of the individual account number. Coercivity (Hc) : The property of a magnetic material which resists demag- netization, measured by the maximum value of its coercive force. Core : ([...]

  • Página 111

    Dual Stripe Card : A card containing two separate magnetic stripes, usually at the top and bottom of the card. Dye Sublimation: An imaging mechanism for transferring measured quan- tities of ribbon dye onto a print media. Because imaging occurs at the resolu- tion of the print head (typically 300 dpi) near photographic quality results. Emboss: To p[...]

  • Página 112

    ISO: International Organization For Standardization Lamination : (a) A method of applying a magnetic stripe tape to a card; adhe- sive applied to the film side of a magnetic material coated bonds to the stripe to the card. (b) A method of fabricating cards, built up of several layers of material with thin sheets of adhesive in between and bonded un[...]

  • Página 113

    Pouch : The unlaminated outer layer of an ID Badge, usually polyester, be- tween which the paper core is placed for lamination. Proximity : Proximity cards incorporate embedded or laminated RF (radio frequency) circuits (in microchip form) which utilize electrically tuned circuits that will resonate when activated by a transmitter sweeping through [...]

  • Página 114

    W orld Wide Offices: Eltron Int ernational , Corporate Headquarter s Eltron In tern a tio na l, E u rop e Eltron Inte rna tion a l, Latin A m erica Eltron Internat ional, Singapore 41 Moreland Road Simi V all ey , CA 93065-1692 USA Phone: +1 (805) 579 1800 F A X: +1 (805) 579 1808 e-mail: sales@eltro n.co m Eltron House Mo lly M illars Lane W oking[...]