Teledex IP250DVoIP manual

I P 250D V oIP Network T erminal User’ s Guide For SIP and MGCP T eledex LLC 6311 San Ignacio Avenue San Jose , California 95119 USA T elephone: (408) 363-3100 F ax: (408) 363-3136 Internet: www .teledex.com email: sales@teledex.com Part Number 600-0480-60 Contents Copyright © T eledex 2003. All Rights Reserved.[...]

T eledex IP250D User’ s Guide SIP/MGCP Part Number 600-0480-60 ii SAFETY IMPORT ANT SAFETY INSTRUCTIONS WHEN USING Y OUR TELEPHONE EQUIPMENT , BASIC SAFETY PRECA UTIONS SHOULD ALW A Y S BE FOLLOWED TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK AND INJUR Y T O PERSONS, INCLUDING THE FOLLOWING: 1. READ AND UNDERST AND ALL INSTRUCTIONS . 2. FOLLOW ALL [...]

T eledex IP250D User’ s Guide SIP/MGCP NOTICES iii REQUIREMENTS OF P ART 15 - FCC RULES NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. [...]

T eledex IP250D User’ s Guide SIP/MGCP Part Number 600-0480-60 iv T ABLE OF CONTENTS Contents 1 Introduction to the IP250D V oIP Network T erminal 1 1.1 THE IP250D WORKS LIKE A TELEPHONE 1 1.2 TWO LINES 2 1.3 THE NETWORK 2 1.4 THE CALL CONTROL SERVER 2 1.5 THE NETWORK OR SY STEM ADMINISTRA T OR 2 2 Installing the IP250D 2 2.1 A MA TTER OF SAFETY [...]

T eledex IP250D User’ s Guide SIP/MGCP T ABLE OF CONTENTS v 4 Using the IP250D 11 4.1 TELEPHONE IDLE 11 4.2 INCOMING CALL NO TIFICA TION 11 4.3 RECEIVING A CALL 11 4.4 PLACING A CALL 12 4.5 DTMF SIGNALLING 13 4.6 TERMINA TING A CALL 13 4.7 HEADSET AND SPEAKERPHONE USAGE 13 4.8 HOLD AND MUL TIPLE LINES 14 4.9 MUTING A CALL 16 4.10 TRANSFERRING A C[...]

T eledex IP250D User’ s Guide SIP/MGCP Part Number 600-0480-60 1 INTRODUCTION TO THE IP250D 1 Introduction to the T eledex IP250D V oIP Network T erminal The T eledex IP250D V oIP network terminal is very similar to a modern business desk telephone. Instead of using telephone lines, it connects to the office network in the same manner as computer[...]

T eledex IP250D User’ s Guide SIP/MGCP INST ALLING THE IP250D 2 1.2 TWO LINES The IP250D can handle one or two calls simultaneously , much like a standard “two-line” analog or digital telephone. However , there is only one line (or cable) connecting the IP250D to the network. 1.3 THE NETWORK Instead of telephone lines, the IP250D connects to [...]

T eledex IP250D User’ s Guide SIP/MGCP Part Number 600-0480-60 3 INST ALLING THE IP250D 2.2 UNP ACKING THE IP250D The IP250D V oIP network terminal package contains several components: • The main base unit, sometimes referred to as the keyset • A handset for use during conversations • A desk/wall mount bracket, to support the keyset at a co[...]

T eledex IP250D User’ s Guide SIP/MGCP INST ALLING THE IP250D 4 Caution: The cable from the network wall jack must be connected to the connector marked SW , and if there is a PC, it must be connected to the connector marked PC , otherwise the IP250D will not function. 2.6 ARRANGING THE IP250D ON THE DESK Route the network cable toward the rear of[...]

T eledex IP250D User’ s Guide SIP/MGCP Part Number 600-0480-60 5 CONFIGURING THE IP250D 3 Configuring the IP250D Once the IP250D has been unpacked, set up on the desk (or mounted to a wall), and connected to the network, the network administrator should be notified that the unit is ready for network configuration and activation. Once the unit has[...]

T eledex IP250D User’ s Guide SIP/MGCP CONFIGURING THE IP250D 6 3.2 LAN CONFIGURA TION The LAN Configuration page allows configuration of the device’ s local network settings. Sub-pages are available to configure the LAN Interface settings. 3.2.1 LAN Interface Settings This sub-page allows the user to configure the device’ s LAN interface set[...]

T eledex IP250D User’ s Guide SIP/MGCP Part Number 600-0480-60 7 CONFIGURING THE IP250D 3.3.1 MGCP Settings This sub-page allows configuration of the MGCP server and device endpoint settings. Enter the address and port number of the MGCP Call Agent. The address may be an IP address or the name of the server . If no Call Agent address is entered, [...]

T eledex IP250D User’ s Guide SIP/MGCP CONFIGURING THE IP250D 8 3.3.3 Handset Settings This sub-page allows configuration of the MGCP IP Phone display and function key settings. If you want the IP phone’ s extension number to be displayed on the LCD during idle operation, enter the phone’ s extension number , or leave blank if you wish not to[...]

T eledex IP250D User’ s Guide SIP/MGCP Part Number 600-0480-60 9 CONFIGURING THE IP250D 3.4.3 VLAN Settings T o enable VLAN for SIP and audio traffic, set the VLAN T AG and PRIORITY T AG . Press SA VE VOIP VLAN SETTINGS to save the VLAN settings. Reset the unit to have the new settings take effect. 3.5 CODEC CONFIGURA TION This page is available [...]

T eledex IP250D User’ s Guide SIP/MGCP CONFIGURING THE IP250D 10 3.6.3 SNMP Settings This sub-page is used for configuring the device’ s SNMP server . Configure the SNMP T rap Host IP address and community , the SNMP read and write community parameters, and the SNMP System Description and System Object ID parameters. Press Save SNMP Settings to[...]

T eledex IP250D User’ s Guide SIP/MGCP Part Number 600-0480-60 11 USING THE IP250D 4 Using the IP250D This section describes how to use the IP250D. The references and actions associated to the "LINE 1", "LINE 2" keys and LEDs apply to the SIP version of the IP250D only . The "LINE 1" and "LINE 2" keys and L[...]

T eledex IP250D User’ s Guide SIP/MGCP USING THE IP250D 12 HEADSET – For a SIP version phone only , the user may receive a call using the headset by pressing the LINE 1 or LINE 2 key corresponding to the new call when a headset is plugged in and the handset is down. The IP phone hardware accommodates two types of headsets, and the software rout[...]

T eledex IP250D User’ s Guide SIP/MGCP Part Number 600-0480-60 13 USING THE IP250D The volume of the handset can be increased or decreased by pressing the up or down volume keys. The volume buttons adjust the volume for the currently active call. The volume settings may be saved for future calls by setting the volume to the desired level and pres[...]

T eledex IP250D User’ s Guide SIP/MGCP USING THE IP250D 14 the handset down, or by pressing the SPKR/HSET key , or the LINE 1 or LINE 2 keys to initiate or receive the call while the handset is on hook. The audio channel is routed to the speakerphone if the headset is not plugged in, and to the headset jack if the headset is plugged in. T o switc[...]

T eledex IP250D User’ s Guide SIP/MGCP Part Number 600-0480-60 15 USING THE IP250D • When a line is inactive, the corresponding LED is off. • When a line is ringing, the corresponding LED flashes quickly for two seconds with each audible ring and turns off in between rings. This flashing pattern is used even when the ring is not audible. • [...]

T eledex IP250D User’ s Guide SIP/MGCP USING THE IP250D 16 • If a call arrives on line 1 while a conversation is being conducted on line 2, the conversation on line 2 may be terminated by hanging up the call. After the call on line 2 has been terminated, the phone begins using the normal ring tone for the call on line 1 rather than the half-sec[...]

T eledex IP250D User’ s Guide SIP/MGCP Part Number 600-0480-60 17 USING THE IP250D 4.13 MAKING CONFERENCE CALLS During a call, press the CONF key . This will automatically select a new line and place the original party on hold. Dial the second party; when they are connected, press the CONF key to add this party to the call. As many people as the [...]

T eledex IP250D User’ s Guide SIP/MGCP TROUBLESHOOTING AND CARE 18 5 T roubleshooting and Car e This section covers troubleshooting and caring for your IP250D. 5.1 B ASIC TROUBLESHOO TING MEASURES If the IP250D does not seem to function as expected, there are several troubleshooting techniques that may be tried before contacting the network admin[...]

T eledex IP250D User’ s Guide SIP/MGCP Part Number 600-0480-60 19 TROUBLESHOOTING AND CARE SYMPT OM : The device’ s W eb pages are not accessible. SOLUTION A: Ensure that the ethernet cable connection is secure, and that the link indicators at both ends of the ethernet cable are active. SOLUTION B: Tr y pinging the phone’ s IP address from an[...]

T eledex IP250D User’ s Guide SIP/MGCP TROUBLESHOOTING AND CARE 20 SYMPT OM : I’ve forgotten the IP address of the device, and hence cannot reach it via my web browser . SOLUTION : See Appendix A for instructions on how to determine the IP address of the phone. 5.4 MGCP-SPECIFIC ISSUES SYMPT OM : There is no dial tone when the phone is picked u[...]

T eledex IP250D User’ s Guide SIP/MGCP Part Number 600-0480-60 21 THE DOWNLOADER APPLICA TION 5.6 CLEANING THE IP250D Dust or deposited materials caused by normal handling of the IP250D handset or keyset should be removed occasionally to ensure optimal performance. Use a soft cloth moistened with water to wipe the plastic exterior parts. Caution:[...]

T eledex IP250D User’ s Guide SIP/MGCP APPENDICES 22 If the main application is executing at the time, the device will automatically reboot itself into the downloader mode and begin the download process. If the downloader application is executing at the time, the download process will begin. The download status will be displayed when the image do[...]

T eledex IP250D User’ s Guide SIP/MGCP Part Number 600-0480-60 23 APPENDICES Once the downloader application is running, the unit’ s web page will display downloader options only , and not application choices such as protocol ( SIP or MGCP ) and audio codecs. In any of the above safe modes, VLAN will be disabled. 8.1 ’SAFE’ MODES ON AN IP P[...]

T eledex IP250D User’ s Guide SIP/MGCP APPENDICES 24 10 Appendix D: Dial Plans The IP Phone SIP code will allow provisioning (via web browser) of the dial plan. A dial plan gives the unit a map to determine when a complete number has been entered and should be passed to the gatekeeper for resolution into an IP address. Dial plans are expressed us[...]

T eledex IP250D User’ s Guide SIP/MGCP Part Number 600-0480-60 25 APPENDICES 10.1 SAMPLE DIAL PLANS Simple Dial Plan Allows dialing of seven (7) digit numbers (e.g. 5551234) or an operator on 0 . Dial plan is (0T|xxxxxxx) Non-Dialed Line Dial Plan As soon as handset is lifted, the unit contacts the gatekeeper (used for systems where DTMF detectio[...]

T eledex IP250D User’ s Guide SIP/MGCP APPENDICES 26 "CUSTOM_3" | "CUSTOM_4" | "CUSTOM_5" | "CUSTOM_6" | "CUSTOM_7" |"CUSTOM_8" | "CUSTOM_9" Idle ::= "IDLE" Active ::= "ON" | "OFF" Inactive ::= Idle "(" Timeval ")" Active ::= Ac[...]

T eledex IP250D User’ s Guide SIP/MGCP Part Number 600-0480-60 27 APPENDICES 11.2 RING CADENCE CONFIGURA TION Using the above notation, the BNF description for the ring cadence patterns is as follows: Timeval ::= time in milliseconds Repeatval ::= # of cycles to repeat Tonename ::= "RING_0" | "RING_1" | "RING_2" | &q[...]

T eledex IP250D User’ s Guide SIP/MGCP APPENDICES 28 RING_2 [ON(400),OFF(200)]2,ON(800),IDLE(4000),R RING_3 ON(300),OFF(200),ON(1000),OFF(200),ON(300),IDLE(4000),R RING_4 ON(500) RING_5 RING_6 RING_7 RING_8 RING_9 200MS 00MS 200MS 100MS 400MS 4000MS 200MS 300MS 200MS 100MS 400MS 4000MS CYCLE 12 Appendix F: IP250D Product Specifications TELEPHONE [...]

T eledex IP250D User’ s Guide SIP/MGCP Part Number 600-0480-60 29 PRODUCT SPECIFICA TIONS DISPLA Y LCD, 3 lines x 16 characters, backlit INDICA T ORS LEDs: Message W aiting, Line 1, Line 2, Conference, Mute, Speaker / Headset NETWORK CONNECTION Ethernet 10/100BaseT , RJ-45 connector , 2 ports: - Uplink to network and switch -Pass-through, switche[...]