Q-See QS SERIES manual

1 S et u p G u i d e f or R em ot e Int er ne t an d Sm ar tp ho ne M on it or in g, M y Q- S ee D D N S, an d E ma il N ot ifi ca ti on R e m o t e M o n i t o r i n g S e t u p G u i d e QS SERIES DVR MODELS Android BlackBerry* * Select Models PC with Windows Operating System iPhone[...]

2 3 © 2011 Q-See. Reproduction in whole or in part without written permission is pr ohibited. All rights reserved. This manual and softwar e and hardware described herein, in whole or in part, may not be repr oduced, translated, or reduced to any machine-readable form without prior written approval. Trademarks: All brand names and products ar e tr[...]

4 5 1. REMOTE ACCESS 6 1.1 Connecting your DVR to a Network 6 Before you get started 6 Obtaining an IP address 7 Static IP 9 1.2 Opening Ports 10 UPnP 10 DMZ 11 Confirming that ports are opened 12 1.3 Connecting via a modem 12 PPPOE 12 1.4 Activating DNS (Domain Name Server) 13 1.5 Setting up Dynamic Domain Name Service (DDNS) 14 1.6 Resolving Con[...]

6 7 REMOTE ACCESS In order to access your DVR r emotely , you must connect it to a router or a modem. Using a router allows you to connect to your DVR fr om other computers on your LAN (Local Area Network) in addition to over the Web. Dir ectly connecting to a modem makes your DVR available for connection through the Internet only . If you are usin[...]

8 9 PICTURE 1-4 STEP 4. Make sure that DHCP is selected in the drop down menu at the top (item “ a ”). If it is not, select it, click Apply and then Exit before restarting the DVR and r etur ning to this window . Write down the DVR’ s IP address (Item “ b ”). At this time, you should consult your Router’ s manual to determine it’ s IP[...]

10 11 PICTURE 1-5 1.2 OPENING PORTS If you wish to access your DVR outside of your local network, you will need to configure your router to allow data to pass thr ough its firewall using specified ports. This is referred to as Port Forwarding and does not constitute a security risk for your network as it only allows for specific communication t[...]

12 13 PICTURE 1-8 CONFIRMING THA T PORTS ARE OPENED Whether you used UPnP or DMZ to open your ports, you should confirm that they have been opened without being blocked by going to www.canyouseeme.org using a computer connected to the same router as the DVR. Br owse r - Wind ows Int erne t Ex plor er Fin e 100% Ope n Po rt C heck Tool Pa ge Saf et[...]

14 15 PICTURE 1-12 PICTURE 1-13 PICTURE 1-14 TYPE MEDIA PORT WEB PORT IP ADDR 196.281.941.066 AUTO 075.004.019.001 DHCP 09000 00080 010.006.196.006 DEFAULT DNS DDNS SETTINGS UPNP OPEN CLOSE APPL Y EXIT NETW ORK SETUP DDNS SERVICE HOST NAME USER NAME P ASSW ORD O N MYQ-SEE.COM DEFAULT APPL Y EXIT DDNS SETUP 1.5 SETTING UP DYNAMIC DOMAIN NAME SERVICE[...]

16 17 STEP 5. Click on CHECK NOW to detect how many Routers are in the network. PICTURE 1-15 PICTURE 1-16 STEP 6 . If there is only one r outer detected, and you are using UPnP , then you will need to turn off that setting and attempt to connect using DMZ as described in Section 1.2 Opening Ports . If you are using DMZ, check to make sur e that the[...]

18 19 2.1 ACCESSING YOUR DVR REMOTEL Y Once you have configured the network settings on the DVR to match those on your router and forwarded the ports needed by the DVR to enable r emote access over the Inter net, you will be ready to r emotely view your cameras using a webcam program based on an ActiveX control. For this to work, you will have to [...]

20 21 PICTURE 2-8 Setting Up ActiveX Control STEP 1. Open Internet Explorer STEP 2. Click on Tools PICTURE 2-9 PICTURE 2-10 PICTURE 2-11 STEP 4. Click on the Security T ab STEP 5. Select T rusted Sites STEP 6. Click on the Sites button STEP 7. Uncheck the “ Require server verification (https:) for all sites in this zone ” button. STEP 8. T ype[...]

22 23 PICTURE 2-14 STEP 13. Click the Reset button STEP 14. Click “ Y es ” when asked, “Are you sure you want to change the setting for this zone?” STEP 15. Click OK STEP 16. Click Apply STEP 17. Click OK STEP 18. Close Internet Explorer Y ou are now ready to access the DVR using Internet Explorer . PICTURE 2-15 PICTURE 2-16 2.2 REMOTE MONI[...]

24 25 THE LIVE VIEW WINDOW After logging in, the Remote Surveillance main screen will appear in your br owser . PICTURE 2-17 # Item Function 1 Modes LIVE, PLA YBACK, SETUP and LOGOUT . 2 Main Screen Main display screen for live viewing and playback. 3 Time Stamp Time stamp appears on each channel. 4 Channel Channel number appears in the top left co[...]

26 27 PTZ CONTROL Y ou must have a PTZ camera (not included) connected to the system in order to use the PTZ controls. Controlling a PTZ Camera • Select the channel of the connected PTZ camera(s). • Click the navigation arrows to pan and tilt the camera. • Click + / - to control zoom, focus, and iris. • Enter presets. • Click SETTING , HA[...]

28 29 SEARCH Use the calendar and drop-down menus to sear ch for recorded video on your system. • Click < > to change the month on the calendar . Dates with recorded video data will appear in bold. • Click the date. Recorded video files will populate the File List . • In the Channel drop-down menu, select a specific channel or select [...]

30 31 REMOTE SETUP Use the Setup tab to configure the settings of your system fr om a remote location. If the Main Menu is open on the system, you will not be able to make changes to the system from the remote location. Opening Remote Setup Click SETUP at the top of the main screen. The Remote Setup menu featur es the following tabbed options: Rec[...]

32 33 The system can send an email notification with a JPEG snapshot for triggered events on the system. Selecting Email Setup in the Alarm Setup menu will open the Email Setup menu. Y our DVR will need to be connected to the Internet - either through a router or by being directly connected to a modem - in or der to be able to send out email alert[...]

34 35 4.2 MOBILE SURVEILLANCE SOFTW ARE ANDROID PICTURE 4-3 PICTURE 4-4 PICTURE 4-5 PICTURE 4-6 STEP 1 . Insert the CD that comes with your DVR into your computer . STEP 2 . Plug your phone into your computer using a USB cable. STEP 3 . Open up your sync software for your phone. STEP 4 . After clicking on the Application installer ( Red box in Pict[...]

36 37 Settings Clicking on the gear icon will take you to the setup window . Address : The DVR’ s public IP address or DDNS Port : DVR’ s port server setting (100 by default) User ID : The same User Name used on the DVR Password : The same User Passwor d used on the DVR Video Display Y ou can switch between normal viewing mode ( Picture 4-11 ) [...]

38 39 Server Address : The DVR’ s public IP address or DDNS Server Port : DVR’ s port server setting (100 by default) User ID : The same User Name used on the DVR Password : The same User Passwor d used on the DVR Network T ype: Select network mode, WIFI or 3G STEP 6 . Remove the USB Cable and go the Download Menu on your phone. STEP 7 . Launch[...]

40 41 PICTURE 4-23 Settings STEP 1 . Click the MEye icon to launch the program. STEP 2 . Click Settings . Enter the IP address of your system or DDNS address into the Address field. STEP 3 . Enter the port number of your system (Default setting is 100). STEP 4 . Enter the same username and password that you use to log onto the DVR. STEP 5 . Click [...]

42 43 STEP 4 . Allow the program to connect to the network. STEP 5 . The message, “Install successful” will display after the program is finished installing. PICTURE 4-27 PICTURE 4-28 PICTURE 4-29 STEP 6 . Locate the MEye icon in the Application menu and launch it. PICTURE 4-30 PICTURE 4-32 PICTURE 4-33 STEP 7 . When MEye launches, it will ope[...]

44 45 WINDOWS MOBILE STEP 1 . Copy the installation program named windows mobile.cab from the included CD to the Documents folder on your mobile phone. STEP 2 . Click on the program to begin the installation. The program should be installed onto the phone rather than onto a removable memory car d or other device. STEP 3 . Click the Install button t[...]

46 47 Settings When you log in for the first time, you will need to configure your phone to connect to the DVR in the Settings menu PICTURE 4-39 PICTURE 4-40 User Name : The same you use on the DVR. Password : The same you use on the DVR. Address : The public IP or dynamic domain name of DVR. Port : The server port is the mobile port you set up i[...]

48 49 QUESTIONS OR COMMENTS? CONT ACT US PRODUCT SUPPORT , DOWNLOADS, FIRMW ARE UPDA TES & MANUALS 24/7 T echnical Resources Live Chat (M-F , 9-5 PST) www .Q-See.com/Support Digital Peripheral Solutions, Inc. 8015 E. Crystal Drive Anaheim, CA 92807[...]