NEC NDA-30103-004 manual

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Buen manual de instrucciones

Las leyes obligan al vendedor a entregarle al comprador, junto con el producto, el manual de instrucciones NEC NDA-30103-004. La falta del manual o facilitar información incorrecta al consumidor constituyen una base de reclamación por no estar de acuerdo el producto con el contrato. Según la ley, está permitido adjuntar un manual de otra forma que no sea en papel, lo cual últimamente es bastante común y los fabricantes nos facilitan un manual gráfico, su versión electrónica NEC NDA-30103-004 o vídeos de instrucciones para usuarios. La condición es que tenga una forma legible y entendible.

¿Qué es un manual de instrucciones?

El nombre proviene de la palabra latina “instructio”, es decir, ordenar. Por lo tanto, en un manual NEC NDA-30103-004 se puede encontrar la descripción de las etapas de actuación. El propósito de un manual es enseñar, facilitar el encendido o el uso de un dispositivo o la realización de acciones concretas. Un manual de instrucciones también es una fuente de información acerca de un objeto o un servicio, es una pista.

Desafortunadamente pocos usuarios destinan su tiempo a leer manuales NEC NDA-30103-004, sin embargo, un buen manual nos permite, no solo conocer una cantidad de funcionalidades adicionales del dispositivo comprado, sino también evitar la mayoría de fallos.

Entonces, ¿qué debe contener el manual de instrucciones perfecto?

Sobre todo, un manual de instrucciones NEC NDA-30103-004 debe contener:
- información acerca de las especificaciones técnicas del dispositivo NEC NDA-30103-004
- nombre de fabricante y año de fabricación del dispositivo NEC NDA-30103-004
- condiciones de uso, configuración y mantenimiento del dispositivo NEC NDA-30103-004
- marcas de seguridad y certificados que confirmen su concordancia con determinadas normativas

¿Por qué no leemos los manuales de instrucciones?

Normalmente es por la falta de tiempo y seguridad acerca de las funcionalidades determinadas de los dispositivos comprados. Desafortunadamente la conexión y el encendido de NEC NDA-30103-004 no es suficiente. El manual de instrucciones siempre contiene una serie de indicaciones acerca de determinadas funcionalidades, normas de seguridad, consejos de mantenimiento (incluso qué productos usar), fallos eventuales de NEC NDA-30103-004 y maneras de solucionar los problemas que puedan ocurrir durante su uso. Al final, en un manual se pueden encontrar los detalles de servicio técnico NEC en caso de que las soluciones propuestas no hayan funcionado. Actualmente gozan de éxito manuales de instrucciones en forma de animaciones interesantes o vídeo manuales que llegan al usuario mucho mejor que en forma de un folleto. Este tipo de manual ayuda a que el usuario vea el vídeo entero sin saltarse las especificaciones y las descripciones técnicas complicadas de NEC NDA-30103-004, como se suele hacer teniendo una versión en papel.

¿Por qué vale la pena leer los manuales de instrucciones?

Sobre todo es en ellos donde encontraremos las respuestas acerca de la construcción, las posibilidades del dispositivo NEC NDA-30103-004, el uso de determinados accesorios y una serie de informaciones que permiten aprovechar completamente sus funciones y comodidades.

Tras una compra exitosa de un equipo o un dispositivo, vale la pena dedicar un momento para familiarizarse con cada parte del manual NEC NDA-30103-004. Actualmente se preparan y traducen con dedicación, para que no solo sean comprensibles para los usuarios, sino que también cumplan su función básica de información y ayuda.

Índice de manuales de instrucciones

  • Página 1

    OpenW orX BUSINESS ATTENDANT SYSTEM USER GUIDE NEC A merica, Inc. NDA-301 03-004 Revision 4.0 Novemb er , 20 01 Stock # 0 221 191[...]

  • Página 2

    LIABILITY DISCLAIMER NEC America, Inc. reser ves the right to change the s pecifications, functions, or features, at any time, without notice. NEC America, Inc. has prepared th is document for the exclusive use of its employees and customers. Th e information contained herein is the property of NEC America, Inc. and shall not be reproduced without [...]

  • Página 3

    NDA-3010 3 Revision 4 DRAFT Page i OpenWorX Busi ness Attend ant Syste m User G uide CONTENT S TABLE OF CONTENTS Page Chapter 1 - In troduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 What is the Business Att endant Syste m? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Página 4

    Page ii DRAFT N DA-30103 Revisi on 4 CONTENTS Ope nWorX Business Att endant S ystem User Guide Page Holdin g C alls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Placin g a Call On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Página 5

    NDA-3010 3 Revision 4 DRAFT Page iii OpenWorX Busi ness Attend ant Syste m User G uide CONTENT S Page To Add or Modify a Speed Dial from the Speed Dial s Window . . . . . . . . . . . . . . . . . . . . . . . . 55 Deleting a Speed Dial Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 6 To [...]

  • Página 6

    Page iv DRAFT N DA-30103 Revisi on 4 CONTENTS Ope nWorX Business Att endant S ystem User Guide Page Playing a Recorded Cal l . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Deleti ng Wa ve File s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Página 7

    NDA-3010 3 Revision 4 Page v OpenWorX Busines s Attendan t System U ser Guid e FIGURES LIST OF FIGURES Figure T itle Page 2-1 Line Status Wi ndow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 2-2 Command Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Página 8

    Page vi NDA-3010 3 Revisi on 4 FIGURES O penWorX Business A ttendant System User Guide Figure T itle Page 6-2 Greet ing g rou p bo x . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 6-3 Wave Inp ut De vice di alog b ox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Página 9

    NDA-3010 3 Revision 4 DRAFT Page vii OpenWorX Busines s Attendan t System U ser Gui de T ABLES LIST OF T ABLES Ta b l e T i t l e Page 1-1 Docum en t Con ven tion s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 1-2 General Key Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Página 10

    Page vi ii DRAFT NDA-3010 3 Revisi on 4 T A BLES Op enWorX Busine ss Attendan t System User Gu ide This Page Le ft Blank.[...]

  • Página 11

    NDA-3010 3 Revis ion 4 Page 1 OpenWor X Business Attendant Sys tem User Guide Introduction Chap ter 1 Intr oducti on The Busine ss Attend ant System Us er Guide pr ovides th e informat ion you need to work with t he Busines s Attendant Sy stem Client applica tion. Chapter T opics • Wha t is the Busi nes s Atte ndan t Sys tem? • How This Guide i[...]

  • Página 12

    Page 2 NDA- 30103 Re visi on 4 Introduction OpenW orX Business Attenda nt System User Guide How This Guide is Orga nized Chapter 1 - Introduction This chap ter ou tlines h ow to use the manu al, inc luding th e actu al manual organiz ation, cha pter layo ut, key board conve ntions, fu nction key s, and ba sic term inolo gy f or the Busi nes s Atte [...]

  • Página 13

    NDA-3010 3 Revis ion 4 Page 3 OpenWor X Business Attendant Sys tem User Guide Introduction Using Th is Gui de This guide is designed to make the attendant st ation easy to unders tand and simple to use. Th ere are e xamples o f the scr eens you wil l see in the Busine ss Attenda nt Client, with step- by-step i nstruct ions for the proce dures you n[...]

  • Página 14

    Page 4 NDA- 30103 Re visi on 4 Introduction OpenW orX Business Attenda nt System User Guide Procedures Step-by- step ins tructions a re numbered. Simply fol low the number ed steps to perfor m the des ired func tion. Sometime s in step -by-step instruc tions, you will have more t han one opt ion to comple te the ta sk. Thes e opti ons are pr esente[...]

  • Página 15

    NDA-3010 3 Revis ion 4 Page 5 OpenWor X Business Attendant Sys tem User Guide Introduction Summary of Shortcut and Function Key s Use the f ollowing ke ys in the Line Statu s window: T able 1-3 Business Attendant System Shortc ut and Function Keys T o Choose Shortcut Key Function Key Answer AL T+A None Announce Call AL T+L CTRL+F7 Dial AL T+D None [...]

  • Página 16

    Page 6 NDA- 30103 Re visi on 4 Introduction OpenW orX Business Attenda nt System User Guide Business Attendant System T erminology Abandoned P arked Caller A parked cal ler who choose s not to wait fo r the paged cal ler to res pond and ha ngs up. ANI Number Auto mati c Numb er I denti fica tion. G ener ally , the AN I Num ber l ists th e te lepho [...]

  • Página 17

    NDA-3010 3 Revis ion 4 Page 7 OpenWor X Business Attendant Sys tem User Guide Introduction Hold T ime A timer se tting t hat specifi es the amount of time the Busines s Attendant Sys tem allows a caller t o remain on hold befor e remindi ng the att endant th at the cal ler is stil l on ho ld. Link Destinati on Addr ess The IP addr ess of t he PBX r[...]

  • Página 18

    Page 8 NDA- 30103 Re visi on 4 Introduction OpenW orX Business Attenda nt System User Guide Screen ed T ra nsfer Allows th e atte ndant to p lace the caller o n consul tation h old, th en call t he destina tion party , announce the transfe r, and release fro m the call. Als o known as an Announce d Transfer . Serv er P ort The port us ed by all Bus[...]

  • Página 19

    NDA-3010 3 Revisi on 4 Page 9 OpenWorX Busines s Attendan t System U ser Gui de Getting Started Chap ter 2 Get ting Star ted Overview The Busines s Attenda nt System brings t he functio nality of an atten dant consol e to the PC. The Bus iness Atte ndant Cl ient give s you the ab ilit y to handle calls qui ckly and effi cientl y with feat ures tha [...]

  • Página 20

    Page 1 0 NDA-3010 3 Revisi on 4 Getting St arted O penWorX Business A ttendant System User Guid e Line Status Window The Line St atus windo w (Figure 2-1) is the main win dow of the Bus iness Attendan t Client a nd is used for all of the call pro cessing f unctions. This window display s the status of each loo p as wel l as the activit y that i s t[...]

  • Página 21

    NDA-3010 3 Revisi on 4 Pa ge 11 OpenWorX Busines s Attendan t System U ser Gui de Getting Started Call Menu Answer Selects the ne xt call wa iting in sequen ce from the waiting po ol (i .e., the fi rst attenda nt-speci fic cal l, a prior ity call, o r the next call in line in t he glo bal pool). You can al so perf orm this o peration with the Ans w[...]

  • Página 22

    Page 1 2 NDA-3010 3 Revisi on 4 Getting St arted O penWorX Business A ttendant System User Guid e Cancel Stops a transac tion. Use this c ommand to disconnec t from a two-p arty cal l, such as when you place an outbound cal l and want to di sconne ct, or answer a call and want to disc onnect wit hout tra nsferri ng. If the destin ation p arty does [...]

  • Página 23

    NDA-3010 3 Revisi on 4 Pa ge 13 OpenWorX Busines s Attendan t System U ser Gui de Getting Started Options Menu Preferenc es Displays the Busines s Attendant Client Opti ons dialog box where you can change the use r prefer ences. The optio ns config ured in t his dial og box are saved for eac h user, so each us er can per sonalize their sp eed dia l[...]

  • Página 24

    Page 1 4 NDA-3010 3 Revisi on 4 Getting St arted O penWorX Business A ttendant System User Guid e Commands T a b The Commands t ab contai ns the Command b uttons, t he Loop butt ons, the Sou rce and Desti nation a reas, and the Number Ent ered fi eld. (See “Command Butt ons” on page 14 an d “Loops” on p age 14 for mor e info rmat ion .) Com[...]

  • Página 25

    NDA-3010 3 Revisi on 4 Pa ge 15 OpenWorX Busines s Attendan t System U ser Gui de Getting Started The Call S tatus Ind icator s hows the st atus of t he caller . Green ind icates a n active call, while red indi cates a call t hat is on hol d. Blinki ng red si gnifies a part y tha t has been held beyond th e configur ed amount of ti me. (Refe r to t[...]

  • Página 26

    Page 1 6 NDA-3010 3 Revisi on 4 Getting St arted O penWorX Business A ttendant System User Guid e Queues T ab The Queues t ab contai ns the Queu e buttons, the Loop buttons, t he Source a nd Destinat ion area s, and the Nu mber Ente red fiel d. (See “Queues” on p age 16 for more i nformat ion.) Queues Figure 2-4 Queue Buttons The Q ue ue bu tto[...]

  • Página 27

    NDA-3010 3 Revisi on 4 Pa ge 17 OpenWorX Busines s Attendan t System U ser Gui de Getting Started Source and Destin ation Areas Figure 2- 5 Source and Dest ination Are a The Source an d Destin ation area s (Figu re 2-5) on the Line Status window are used to show who i s connect ed to the act ive loop. Th e left wi ndow shows the status of the sour [...]

  • Página 28

    Page 1 8 NDA-3010 3 Revisi on 4 Getting St arted O penWorX Business A ttendant System User Guid e Number Entered Fiel d Figure 2- 6 Number Enter ed Field The Number Ent ered field (Figure 2- 6) is wher e you ente r exte nsion number s or phone number s for processi ng calls. If you ent er a no n-numeric c haracter (exce pt # or *) i n this fi eld, [...]

  • Página 29

    NDA-3010 3 Revisi on 4 Pa ge 19 OpenWorX Busines s Attendan t System U ser Gui de Getting Started Directory Window The Direc tory window (Fig ure 2- 8) contai ns the int ernal an d external phone direct ories. Doub le-clic k an entry in the directo ry, press Enter , or drag it to t he Line Sta tus window t o place a call o r dial a transfe r desti [...]

  • Página 30

    Page 2 0 NDA-3010 3 Revisi on 4 Getting St arted O penWorX Business A ttendant System User Guid e Line Stat us Indicator If the Line Statu s Indicat or fiel d is confi gured to d isplay i n the di rectory , a telepho ne or a questi on mark can be dis played t o indicat e the st atus of that statio n when a d irectory en try i s highlig hted. The te[...]

  • Página 31

    NDA-3010 3 Revisi on 4 Pa ge 21 OpenWorX Busines s Attendan t System U ser Gui de Getting Started Speed Dials Window The Speed Dials windo w (Figure 2 -9) co ntains t he speed d ial butt ons you can use to quic kly di al anoth er par ty. To ass ociate a number with a speed di al butt on, drag an entry from the Di rectory wi ndow onto a s peed dial [...]

  • Página 32

    Page 2 2 NDA-3010 3 Revisi on 4 Getting St arted O penWorX Business A ttendant System User Guid e Running the Business Attendant Client Application Each time you work with the Busine ss Attenda nt Client , log in wit h your user ID and passwo rd. When you have finishe d using the Busine ss Attendant Client, you must e xit (o r quit) the app licatio[...]

  • Página 33

    NDA-3010 3 Revisi on 4 Pa ge 23 OpenWorX Busines s Attendan t System U ser Gui de Getting Started Connecting to the Business Attendant Server The Busine ss Attenda nt Client must be c onnected t o the Busin ess Attend ant Server to proces s calls. To make sure that it is communicati ng properl y with the Busi ness Attendan t Server, t he Busines s [...]

  • Página 34

    Page 2 4 NDA-3010 3 Revisi on 4 Getting St arted O penWorX Business A ttendant System User Guid e If the Server Goes Down While Y ou Are W orking If the Busi ness Attenda nt Client los es communic ation with the Busines s Attendant Server, t he Server Down Er ror messag e display s (Fi gur e 2- 12) . Figure 2-12 S erver D own Erro r message If you [...]

  • Página 35

    NDA-3010 3 Revisi on 4 Pa ge 25 OpenWorX Busines s Attendan t System U ser Gui de Processin g Calls Chapter 3 Processi ng Calls Overview This chap ter ou tlines t he procedu res the a ttendant uses to pr ocess cal ls, incl uding answerin g a call, p lacing a c all on hol d, and tra nsferri ng a call . You can use you r mouse or yo ur keyboard in th[...]

  • Página 36

    Page 2 6 NDA-3010 3 Revisi on 4 Proces sing Calls Op enWorX Business A ttendan t System User Guid e About Call Processing To begin pro cessing cal ls, log in t o the Business Attendant Client. (See “Runni ng the B usin ess A tte ndan t Cl ient A ppl icati on” on p age 2 2 fo r more infor ma tio n.) After l ogging in, the Line Statu s window dis[...]

  • Página 37

    NDA-3010 3 Revisi on 4 Pa ge 27 OpenWorX Busines s Attendan t System U ser Gui de Processin g Calls Processing Calls Using the Spee d Dials You can use the Speed Di als window ( Figure 2- 9 on page 21) to perfor m several call pr ocessing functions , such a s dialin g or forwar ding call s. (See “Sp eed Dial s W indo w” on page 21 for more info[...]

  • Página 38

    Page 2 8 NDA-3010 3 Revisi on 4 Proces sing Calls Op enWorX Business A ttendan t System User Guid e T o Make a Call Using the Directory Use the f ollowing s teps to make a call f rom the Dir ectory win dow. 1. If the Directory window (F igure 2-8 on page 19) i s not dis played, open the Directo ry window by do ing one of the fol lowing: • Start t[...]

  • Página 39

    NDA-3010 3 Revisi on 4 Pa ge 29 OpenWorX Busines s Attendan t System U ser Gui de Processin g Calls Answering Calls The Answer c ommand connect s you to an incoming call and p laces it on the nex t availa ble lo op. Note: If ther e ar e n o available loops, the Business Atten dant System stops answer ing calls until a loop becomes availa ble. When [...]

  • Página 40

    Page 3 0 NDA-3010 3 Revisi on 4 Proces sing Calls Op enWorX Business A ttendan t System User Guid e Holding Calls The Hold comman d allows you to te mporarily leave a co nnected ca ll without releas ing it, f reein g you to hand le calls on othe r loops. Note: If ther e ar e n o available loops, the Business Atten dant System stops answer ing calls[...]

  • Página 41

    NDA-3010 3 Revisi on 4 Pa ge 31 OpenWorX Busines s Attendan t System U ser Gui de Processin g Calls T ransferring Cal ls The Busine ss Attenda nt Syst em gives you three ways to trans fer calls: Blind T ransfer Transfe rs the call er dire ctly to the destinati on party and re leases the attend ant from the cal l. This is also known a s a Direct Tra[...]

  • Página 42

    Page 3 2 NDA-3010 3 Revisi on 4 Proces sing Calls Op enWorX Business A ttendan t System User Guid e T o Make a Blind T ransfer U sing the Speed Dials Use the f ollowing s teps to make a bli nd transfer using spee d dial ing. 1. If the Speed Dials window (Fig ure 2-9 on page 21) i s not disp layed, do one of the fo llow ing: • Selec t Windo w >[...]

  • Página 43

    NDA-3010 3 Revisi on 4 Pa ge 33 OpenWorX Busines s Attendan t System U ser Gui de Processin g Calls Makin g a Scre ened T ran sfer If you are already con nected to a ca ll, use any of the followi ng methods to pe rform a scree ned trans fer. Note: In any of the methods descr ibed below , you can toggle your connectio n between the sour ce and desti[...]

  • Página 44

    Page 3 4 NDA-3010 3 Revisi on 4 Proces sing Calls Op enWorX Business A ttendan t System User Guid e T ransferring a Ca ll to V oice Mail The Busine ss Attenda nt Syst em allows you to automat ically t ransfer a c aller direct ly to a de stinati on party’ s voice mai l box from t he Direct ory windo w, releas ing you fro m the cal l. When t he Tra[...]

  • Página 45

    NDA-3010 3 Revisi on 4 Pa ge 35 OpenWorX Busines s Attendan t System U ser Gui de Processin g Calls T o Plac e a Conferen ce Call Use the f ollowing s teps to pl ace a conf erence ca ll from t he Line Sta tus wind ow. 1. Enter t he phone number of the pa rty you want to be c onferenc ed in to the curr ent call in th e Number Enter ed fiel d on the [...]

  • Página 46

    Page 3 6 NDA-3010 3 Revisi on 4 Proces sing Calls Op enWorX Business A ttendan t System User Guid e Releasing Calls The Releas e command c onnects a transfer red call er to hi s or her de stina tion, releas es the attenda nt works tation fro m the ca ll, and cl ears the loop to recei ve new calls. This comman d is also used to exi t a confe rence c[...]

  • Página 47

    NDA-3010 3 Revisi on 4 Pa ge 37 OpenWorX Busines s Attendan t System U ser Gui de Processin g Calls Swi tch ing Be tw een S ourc e an d Dest inat ion Calle rs The Source /Destina tion commands allow yo u to switch be tween the s ource a nd destina tion par ties pr ior to c ompleti ng a conf erence ca ll or t ransfer . This option is only avai lable[...]

  • Página 48

    Page 3 8 NDA-3010 3 Revisi on 4 Proces sing Calls Op enWorX Business A ttendan t System User Guid e 4. When you are done, clic k the Relea se command but ton. The callers are left in a two-way cal l, the atten dant work station is released from the call, an d the loop button di spla y clears. Parking Call s One of the more power ful feat ures of th[...]

  • Página 49

    NDA-3010 3 Revisi on 4 Pa ge 39 OpenWorX Busines s Attendan t System U ser Gui de Processin g Calls T o Park a Call Use the f ollowing s teps to pa rk a call er from th e Line Stat us wind ow. 1. Do one of t he following: •C l i c k t h e Park command but ton. • Selec t Cal l > Par k from the Li ne Status wi ndow . •P r e s s AL T+K . •P[...]

  • Página 50

    Page 4 0 NDA-3010 3 Revisi on 4 Proces sing Calls Op enWorX Business A ttendan t System User Guid e Joining a Calle r with a P arked Cal l The Join command al lows you t o retri eve a par ked call er and con nect t hem to the paged par ty. Figure 3-4 J oin Parke d Call window T o Join a Parke d Call Use the f ollowing s teps to j oin th e paged par[...]

  • Página 51

    NDA-3010 3 Revisi on 4 Pa ge 41 OpenWorX Busines s Attendan t System U ser Gui de Processin g Calls Retri eving a Parke d Call If the destin ation party do es not r espond to thei r page, you can r etrieve the par ked caller to ta ke a mess age or sen d them to anothe r party. Note: Y ou can access an y caller parked in the system, not ju st those [...]

  • Página 52

    Page 4 2 NDA-3010 3 Revisi on 4 Proces sing Calls Op enWorX Business A ttendan t System User Guid e Parke d Call Time out If a c all is parked be yond th e amount of time conf igured i n the Bus iness Attendant Administr ator appl ication , the Busine ss Attenda nt System s ends it ba ck to any availa ble atte ndant in t he Park T.O. queue, whic h [...]

  • Página 53

    NDA-3010 3 Revisi on 4 Pa ge 43 OpenWorX Busines s Attendan t System U ser Gui de Processin g Calls 2. Do one of t he following: • Enter the phone number you want forwar ded in the Extension field. •C l i c k t h e Dire ctory but ton to dis play t he Directo ry window , then cli ck and drag the approp riate en try from t he Directo ry window (F[...]

  • Página 54

    Page 4 4 NDA-3010 3 Revisi on 4 Proces sing Calls Op enWorX Business A ttendan t System User Guid e Setting Do-not-disturb The Do-no t-distu rb command blo cks an extens ion’s incomi ng calls. Wh en Do-not- distur b is acti ve, calle rs will e ither he ar a reor der (fas t busy) tone when t hey dial that ex tension or foll ow the exte nsion’s c[...]

  • Página 55

    NDA-3010 3 Revisi on 4 Pa ge 45 OpenWorX Busines s Attendan t System U ser Gui de Processin g Calls 3. Click OK . The Change Do-n ot-dist urb dialo g box displ ays (Figure 3- 9) , showing t he curr ent Do-not -distur b settin g for t hat exten sion. Figure 3-9 Change Do-not-distu rb dialog box—Select Phone Operation 4. Select Don’t allow i ncom[...]

  • Página 56

    Proces sing Calls Op enWorX Business A ttendan t System User Guid e Page 4 6 NDA-3010 3 Revisi on 4 Wor king With Messages The Busine ss Attenda nt System al lows you to take mes sages for employees a nd send them e ither by e- mail or by turn ing on t he employee’ s message wai ting lamp. When the employee cal ls back af ter s eeing the me ssage[...]

  • Página 57

    NDA-3010 3 Revisi on 4 Pa ge 47 OpenWorX Busines s Attendan t System U ser Gui de Processin g Calls Figure 3-10 New M essage d ialog b ox 3. Enter information abo ut the per son for whom you are taki ng the message in the Name , Comp an y , Phone number , and Extension f ields. 4. Enter the message in the Mes sage edit bo x and, if des ired, sele c[...]

  • Página 58

    Page 4 8 NDA-3010 3 Revisi on 4 Proces sing Calls Op enWorX Business A ttendan t System User Guid e Vi ewing Mess ages Use the f ollowing s teps to r eview the mes sages for an employee . 1. If the Directory window (F igure 2-8 on page 19) i s not dis played, open the Directo ry window by do ing one of the fol lowing: • Start typin g the n ame in[...]

  • Página 59

    NDA-3010 3 Revisi on 4 Pa ge 49 OpenWorX Busines s Attendan t System U ser Gui de Processin g Calls 3. The message list ca n be sorte d in the as cending or descendi ng order by any of the fie lds displ ayed. T o sort the list in t he ascendi ng order b y a given fi eld, clic k the col umn header of the appropriat e field. Cli ck on the colum n h e[...]

  • Página 60

    Proces sing Calls Op enWorX Business A ttendan t System User Guid e Page 5 0 NDA-3010 3 Revisi on 4 This Page Le ft Blank.[...]

  • Página 61

    NDA-3010 3 Revisi on 4 Pa ge 51 OpenWor X Business Attendant Syste m User Guide Configuring th e User Options Chapter 4 Con figuring the Use r Options Overview This chapt er outlin es the pr ocedures us ed to change the Busines s Attendant Client options to cre ate a more personali zed envir onment. Th e options can be set individ ually by each use[...]

  • Página 62

    Page 5 2 NDA-3010 3 Revisi on 4 Configurin g the Use r Options O penWorX Busine ss Attendan t System User Gu ide About the Business Attendant Client Options Dialog Box From the Bus iness Att endant Cli ent Options di alog box (Figur e 4- 1) , you can configur e the set tings us ed by the Bus iness Attendant Cli ent appli cation. Figure 4-1 Business[...]

  • Página 63

    NDA-3010 3 Revisi on 4 Pa ge 53 OpenWor X Business Attendant Syste m User Guide Configuring th e User Options Route/T r unk Configur es the inf ormation d isplayed for ro utes and t runks in t he Source/ Destinat ion area of the Lin e Status windo w. W ave Files Configur es wave fil e parame ters use d for reco rding a nd playing back greet ings a [...]

  • Página 64

    Page 5 4 NDA-3010 3 Revisi on 4 Configurin g the Use r Options O penWorX Busine ss Attendan t System User Gu ide T o Add or Modify a Spee d Dial Using the Direc tory Use the followi ng steps to add or modify a speed dial n umber usin g the Di recto ry window. 1. If the Di rectory window i s not displ ayed, open t he Directo ry window by doi ng one [...]

  • Página 65

    NDA-3010 3 Revisi on 4 Pa ge 55 OpenWor X Business Attendant Syste m User Guide Configuring th e User Options T o Add or M odify a Speed Dial from the Sp eed Dials Window Use the fol lowing st eps to ad d or modify a sp eed dial nu mber fro m the Speed Dial s window. 1. If the Speed Dials window (Fig ure 2-9 on page 21) i s not disp layed, do one o[...]

  • Página 66

    Page 5 6 NDA-3010 3 Revisi on 4 Configurin g the Use r Options O penWorX Busine ss Attendan t System User Gu ide Deleting a Speed Dial Button T o Delete a Spee d Dial from the Line Status Window Use the fol lowing ste ps to delet e a speed dial button fro m the Line Stat us window. 1. Select Options > Pr efer ences from the Li ne Status window ([...]

  • Página 67

    NDA-3010 3 Revisi on 4 Pa ge 57 OpenWor X Business Attendant Syste m User Guide Configuring th e User Options Configuring the Window Display Options You can conf igure how t he Busines s Attendan t Client wi ndows displ ays on your desktop. Sett ing t he Window Disp lay Options Use the f ollowing s teps to co nfigur e the Busi ness Atten dant Clien[...]

  • Página 68

    Page 5 8 NDA-3010 3 Revisi on 4 Configurin g the Use r Options O penWorX Busine ss Attendan t System User Gu ide Setting the Health Check Serve r Interval The Busines s Attendant Client per iodicall y check s to see if t he Business Attendant Server i s working p roperly. You can confi gure how oft en the Busi ness Atte ndant Clien t ch ecks the B [...]

  • Página 69

    NDA-3010 3 Revisi on 4 Pa ge 59 OpenWor X Business Attendant Syste m User Guide Configuring th e User Options Configuring In coming Call Notification You can confi gure the Busi ness Att endant Clie nt to alert you to the prese nce of an incoming c all wheth er or n ot the appl icatio n is an act ive window. Th is fe ature allows yo u to minimiz e [...]

  • Página 70

    Page 6 0 NDA-3010 3 Revisi on 4 Configurin g the Use r Options O penWorX Busine ss Attendan t System User Gu ide Selecting the Displayed Command Buttons You can spe cify which command butto ns appea r in the Line Statu s window when you are u sing the Bus iness Att endant Cli ent. For ex ample, if c all parking is not used by yo ur orga nization, y[...]

  • Página 71

    NDA-3010 3 Revisi on 4 Pa ge 61 OpenWor X Business Attendant Syste m User Guide Configuring th e User Options Displaying the Call Source/Desti nation Information The Busine ss Attend ant Cl ient dis plays in format ion abo ut the or igin al inbound or outbound c aller i n the Sourc e area and informa tion about t he part y receiv ing a transf er or[...]

  • Página 72

    Page 6 2 NDA-3010 3 Revisi on 4 Configurin g the Use r Options O penWorX Busine ss Attendan t System User Gu ide 3. T o change th e info rmation di splayed f or extern al cal ls, sele ct the External Number DB tab (Figur e 4 -9) , the n sele ct th e info rmat ion that y ou wa nt display ed on line s 1, 2, an d 3 from the Source/Dest Cal ler Inf orm[...]

  • Página 73

    NDA-3010 3 Revisi on 4 Pa ge 63 OpenWor X Business Attendant Syste m User Guide Configuring th e User Options 5. T o change the inf ormation dis played for calls comin g in on a specific route and trunk, s elect the Route/ T runk ta b (Figure 4 -1 1) , then sel ect the i nformati on that you want di splayed on lines 1, 2 , and 3 f rom the Sourc e/D[...]

  • Página 74

    Page 6 4 NDA-3010 3 Revisi on 4 Configurin g the Use r Options O penWorX Busine ss Attendan t System User Gu ide Configuring the Fields Displayed in the Directory Window The Busine ss Attenda nt Client director y is divided into i nternal and exter nal direct ory. Eac h direct ory contai ns variou s fields about e mployees an d exter nal numbers , [...]

  • Página 75

    NDA-3010 3 Revisi on 4 Pa ge 65 OpenWor X Business Attendant Syste m User Guide Configuring th e User Options Changing Passwords You can cha nge your password for t he Busines s Attendan t Client a pplicat ion by using th e Change Password dia log box. Use the f ollowing s teps t o change you r passwo rd: 1. Select Options > Change password from[...]

  • Página 76

    Configurin g the Use r Options O penWorX Busine ss Attendan t System User Gu ide Page 6 6 NDA-3010 3 Revisi on 4 This Page Le ft Blank.[...]

  • Página 77

    NDA-3010 3 Revisi on 4 Pa ge 67 OpenWorX Busines s Attend ant System U ser Gui de Working With the Di rectory Chapter 5 Working W ith the Directory Overview This chapt er outlin es the pr ocedures us ed to change the Busines s Attendant Client options to cre ate a more personali zed envir onment. Th e options can be set individ ually by each user ,[...]

  • Página 78

    Page 6 8 NDA-3010 3 Revisi on 4 Working With the D irector y OpenWorX Busine ss Attendan t System User Gu ide Displaying the Directory The Direct ory window co ntains the inte rnal and ex terna l direct ories. You ca n open the direc tory when the station is in “I dle” statu s or while the atte ndant is con nected to a sour ce calle r. From the[...]

  • Página 79

    NDA-3010 3 Revisi on 4 Pa ge 69 OpenWorX Busines s Attend ant System U ser Gui de Working With the Di rectory Changing the Default Sort Order Use the fo llowing steps to ch ange th e default sort order of the dis played dir ectory. 1. Select Optio ns > Prefe rences on the Line Sta tus wi ndo w (Figure 3- 1 on page 26) to op en the Busi ness Atte[...]

  • Página 80

    Page 7 0 NDA-3010 3 Revisi on 4 Working With the D irector y OpenWorX Busine ss Attendan t System User Gu ide Adding a Directory Entry Use the f ollowing pr ocedures to add n ew listings in the internal and exter nal direct ories . Adding an Internal Directory Ent ry Use the f ollowi ng steps t o add an ent ry to the inter nal dire ctory . 1. D o o[...]

  • Página 81

    NDA-3010 3 Revisi on 4 Pa ge 71 OpenWorX Busines s Attend ant System U ser Gui de Working With the Di rectory Adding an External Directory Ent ry Use the f ollowing s teps t o add an ent ry to the external dire ctory. 1. Do one of t he followi ng to open t he external directo ry: • Selec t th e V iew > Exte rnal direc tory from the Dir ectory [...]

  • Página 82

    Page 7 2 NDA-3010 3 Revisi on 4 Working With the D irector y OpenWorX Busine ss Attendan t System User Gu ide The number t o be displ ayed in th e direct ory , complete with spa ces, hyphens, a nd parenth eses. (For example , (972) 555- 1212.) •N a m e • Account • Depar tment • Company •A d d r e s s •C i t y • State •Z i p • Use [...]

  • Página 83

    NDA-3010 3 Revisi on 4 Pa ge 73 OpenWorX Busines s Attend ant System U ser Gui de Working With the Di rectory Modifying a Directory Entry Use the f ollowing pr ocedur es to edi t an entr y in the i nterna l or exte rnal dir ectory. Modifying an Internal Dir ectory Entry Use the f ollowing s teps to modi fy an e ntry in t he internal directo ry. 1. [...]

  • Página 84

    Page 7 4 NDA-3010 3 Revisi on 4 Working With the D irector y OpenWorX Busine ss Attendan t System User Gu ide Modifying an External Directory Entry Use the f ollowing s teps to modi fy an e ntry in t he extern al direc tory. 1. Do one of t he followi ng to open t he external directo ry: • Selec t th e V iew > Exte rnal direc tory from the Dir [...]

  • Página 85

    NDA-3010 3 Revisi on 4 Pa ge 75 OpenWorX Busines s Attend ant System U ser Gui de Working With the Di rectory Deleting a Directory Entry Use the f ollowing pr ocedures to del ete listi ngs in the intern al and ex ternal direct ories . Deleting an Internal Dir ectory Entry Use the f ollowi ng steps t o delete an intern al direc tory e ntry. 1. D o o[...]

  • Página 86

    Working With the D irector y OpenWorX Busine ss Attendan t System User Gu ide Page 7 6 NDA-3010 3 Revisi on 4 Deleting an External Directory Entry Use the f ollowi ng steps t o delete an exte rnal dir ectory en try. 1. Do one of t he followi ng to open t he external directo ry: • Selec t th e V iew > Exte rnal direc tory from the Dir ectory wi[...]

  • Página 87

    NDA-3010 3 Revisi on 4 Pa ge 77 OpenWorX Busines s Attendan t System U ser Gui de Using the Wave File Rec ording F eatures Chap ter 6 Using the W ave File Recordi ng Fe atur es Overview This chap ter outl ines the procedu res used t o work with rec orded wa ve files wit h the Busin ess Atten dant Sys tem, includ ing playi ng and reco rding gree tin[...]

  • Página 88

    Page 7 8 NDA-3010 3 Revisi on 4 Using the Wave File Recor ding Feat ures Open WorX Business A ttendant System User Guide Configuring W ave Files Settings Before us ing the wav e file r ecording a nd play ing funct ionalit y of the Busi ness Attendan t System, the wave devi ces for playi ng greetings and phon e convers ation recordi ngs must be c on[...]

  • Página 89

    NDA-3010 3 Revisi on 4 Pa ge 79 OpenWorX Busines s Attendan t System U ser Gui de Using the Wave File Rec ording F eatures Configuring Greetings The Greet ing grou p box (Fi gure 6-2 ) on the Wave Files tab (Fi gure 6-1 on page 78) contain s the set tings the Business At tendant S ystem uses t o record and play greeti ngs. Figure 6-2 Greeting group[...]

  • Página 90

    Page 8 0 NDA-3010 3 Revisi on 4 Using the Wave File Recor ding Feat ures Open WorX Business A ttendant System User Guide 3. Select the devic e that will be used to recor d and pla y back the gree ting wave fil e from the following options i n the drop- down list . 4. If avai lable, se lect the desired sample rat e from the Sample Rate group b ox. 5[...]

  • Página 91

    NDA-3010 3 Revisi on 4 Pa ge 81 OpenWorX Busines s Attendan t System U ser Gui de Using the Wave File Rec ording F eatures Configuring Automatic Greetings Use the foll owing steps to enable the Business Atte ndant System to pl ay a greeting auto matical ly. 1. From the Bus iness Att endant Cli ent Options di alog box ( Figure 4-1 on page 52) , sel [...]

  • Página 92

    Page 8 2 NDA-3010 3 Revisi on 4 Using the Wave File Recor ding Feat ures Open WorX Business A ttendant System User Guide Configuring Automatic Cal l Recording The Call Co nversation gr oup box (Figur e 6-5) on t he Wave File s tab ( Figure 6- 1 on page 78) contain s the setti ngs the Busi ness Atte ndant Syst em uses to en able attenda nts to re co[...]

  • Página 93

    NDA-3010 3 Revisi on 4 Pa ge 83 OpenWorX Busines s Attendan t System U ser Gui de Using the Wave File Rec ording F eatures Setting Up Call Recording W ave File Input/Output Devices Use the f ollowing s teps t o select the wave fi le input and output device s for recordi ng and p laying bac k calls. 1. T o select th e device tha t will be use d to r[...]

  • Página 94

    Page 8 4 NDA-3010 3 Revisi on 4 Using the Wave File Recor ding Feat ures Open WorX Business A ttendant System User Guide 4. If avai lable, se lect the desired sample rat e from the Sample Rate group b ox. 5. If avai lable, se lect the desired sample siz e from the Sam ple Si ze group box. 6. If desi red, cli ck the Stereo check box to rec ord in St[...]

  • Página 95

    NDA-3010 3 Revisi on 4 Pa ge 85 OpenWorX Busines s Attendan t System U ser Gui de Using the Wave File Rec ording F eatures 2. Enter the number of minutes th at the Busi ness Atten dant Sys tem should re cord the conve rsation before displayi ng a remind er in the Remind interval field. 3. Click OK t o sav e thi s pa rame ter an d e xit th e Bu sin [...]

  • Página 96

    Page 8 6 NDA-3010 3 Revisi on 4 Using the Wave File Recor ding Feat ures Open WorX Business A ttendant System User Guide W orking wit h Greeti ngs If you h ave in stalled the D term PC Board and its dri ver or a lternat e device in your computer, you are abl e to reco rd and play wave file s from or to a t elephone line. The Busine ss Attenda nt Sy[...]

  • Página 97

    NDA-3010 3 Revisi on 4 Pa ge 87 OpenWorX Busines s Attendan t System U ser Gui de Using the Wave File Rec ording F eatures 2. Click the red Re cord button to start r ecording. T he slider moves while you record t he messa ge. The lengt h of the fil e displa ys in the Position a nd Length fiel ds. Note 1: Th e Stere o Mic/Sp eakers option is r ecomm[...]

  • Página 98

    Page 8 8 NDA-3010 3 Revisi on 4 Using the Wave File Recor ding Feat ures Open WorX Business A ttendant System User Guide Figur e 6-9 S ave Greet ing fo r Groups dialog box 6. Click the group (s) to se lect the desired g roups. Cl ick OK when al l groups ar e select ed. The Save Gr eeting f or Groups di alog box cl oses. 7. Select the ti me of day t[...]

  • Página 99

    NDA-3010 3 Revisi on 4 Pa ge 89 OpenWorX Busines s Attendan t System U ser Gui de Using the Wave File Rec ording F eatures Wo rking with Recorded Calls The Busin ess Atte ndant System gi ves att endants t he capab ility to recor d and pl ay back cal l convers ations. I f configu red, the Bus iness Att endant Syst em will automa ticall y record a nu[...]

  • Página 100

    Page 9 0 NDA-3010 3 Revisi on 4 Using the Wave File Recor ding Feat ures Open WorX Business A ttendant System User Guide Playing a Recorded Call Use the f ollowing s teps to pl ay a wave file of a recorde d call. 1. Select Options > Play bac k from the Line Sta tus window (Figure 3-1 o n page 26) . The Pl ay Back dia log box dis plays (Figure 6-[...]

  • Página 101

    NDA-3010 3 Revisi on 4 Pa ge 91 OpenWorX Busines s Attendan t System U ser Gui de Using the Wave File Rec ording F eatures • Click the Fast Forward or Rewind butt on to move to a speci fic locati on in the wave f ile. Afte r reachi ng the desi red loca tion, cli ck the Pla y button t o play the wave file . • Move the Slider Cont rol to m ove to[...]

  • Página 102

    Page 9 2 NDA-3010 3 Revisi on 4 Using the Wave File Recor ding Feat ures Open WorX Business A ttendant System User Guide T roubleshooting W ave Files NEC recomme nds that admini strator s should t est the wave file quality by hav ing the atte ndants rec ord and pl ay back a greet ing to an incomi ng call, as wel l as record and play back a c aller?[...]

  • Página 103

    NDA-3010 3 Revis ion 4 Page 9 3 OpenWorX Busin ess Atten dant Syst em User Guide Error Mes sages Appendix A Error Messages The foll owing ta ble list s the er ror message s that migh t be en countered when usi ng the Busin ess Atten dant Syste m Client appl icatio n, the caus e, and the s uggested reme dy. T a ble 6-6 Business At tendant Client Err[...]

  • Página 104

    Page 9 4 NDA-30103 Revisi on 4 Error Messages Op enWorX Busine ss Attend ant System User G uide Databas e error: • Da tabase er ror Note the error co de, try th e action aga in, and contact support i f you recei ve the error . Destinati on number was forwar ded unanswered b ack to us. Ca nceling t ransfer ! • The de stinati on phone had forwa r[...]

  • Página 105

    NDA-3010 3 Revis ion 4 Page 9 5 OpenWorX Busin ess Atten dant Syst em User Guide Error Mes sages Ope rat ion failed, L ine is bu sy . • The atte nda nt trie d to ans we r a call, but failed bec ause the atten dan t’ s s ubl ine w as off- hook or b usy . Complete the cur rent cal l or manuall y release the ca ll with th e receive r on the D term[...]

  • Página 106

    Page 9 6 NDA-30103 Revisi on 4 Error Messages Op enWorX Busine ss Attend ant System User G uide The local wo rkstati on is not a valid workstati on. Have someone wit h administra tor rights se t up th is workst ation in t he databa se. • The Business Att endant Client ’ s workstation wa s not enter ed in the D ataba se u sing the Busi ness Atte[...]

  • Página 107

    NDA-3010 3 Revis ion 4 Page 9 7 OpenWorX Busin ess Atten dant Syst em User Guide Error Mes sages W ARNING: BAS Server has bega n a compact and repair routine on the dat abase. Please wait unti l furthe r notifi cation i s given. • A Clie nt was logg ed in when the Ser ver was sch eduled to run a co mpact and repair routin e on the BASQueueDB.mdb [...]

  • Página 108

    Page 9 8 NDA-30103 Revisi on 4 Error Messages Op enWorX Busine ss Attend ant System User G uide[...]