Multi-Tech Systems MT5634ZBA-DID manual

MT5634ZBA-DID Data/Fax/DID Modem User Guide[...]

User Guide Product Number S000234C Revision C MultiModemDID (MT5634ZBA-DID) All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. Copyright © 2002-2009 by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with[...]

Contents 3 MultiModemDID User Guide T able of Contents Chapter 1 - Introduction and Description ......................................................................... 5 Introduction ........................................................................................................... 5 Features ..............................................[...]

Contents 4 MultiModemDID User Guide Chapter 6 - Tr oubleshooting .......................................................................................... 43 None of the Indicators Light ............................................................................... 43 The Modem Does Not Respond to Commands ........................................[...]

Chapter 1 - Introduction and Description 5 MultiModemDID User Guide Chapter 1 - Introduction and Description Welcome to the world of data communications. You have acquired one of the finest intelligent data and fax modems available today from one of America’s oldest and most respected modem manufacturers: Multi-Tech Systems, Inc. This User Guide [...]

Chapter 1 - Introduction and Description 6 MultiModemDID User Guide W e Supply • An MT5634ZBA-DID modem • A set of four self-adhesive plastic feet • A power supply • A 9-pin to 9-pin serial cable • Two RJ-11 telephone cables • A printed Quick Start Guide • A CD containing modem drivers, a User Guide, and Adobe Acrobat Reader. Y ou Sup[...]

Chapter 2 - Installation 7 MultiModemDID User Guide Chapter 2 - Installation Step 1: Assemb le the Modem The only assembly required is to mount the feet on the bottom of the modem. Simply peel the four self- adhesive plastic feet off the backing strip and press them into the recesses on the bottom of the modem. Step 2: Connect the Modem to Y our Sy[...]

Chapter 2 - Installation 8 MultiModemDID User Guide (Optional) Connect the Modem to the Phone For voice-only calls, plug a phone into the modem’s PHONE jack. Connect the Modem to the AC Power Outlet Make sure the power is switch is OFF. Plug the DC power transformer into a power outlet or power strip. Plug the other end into the PWR jack on the m[...]

Chapter 2 - Installation 9 MultiModemDID User Guide From Windows 2000, XP 1. Click Start | Settings | Control Panel . 2. Double-click the Phone and Modems icon and click on the Modems tab. 3. In the list box, select the old modem. 4. Click Remove , then click Close . 5. The next time you dial a HyperTerminal connection, it will select your new mode[...]

Chapter 3 - Operation 10 MultiModemDID User Guide Chapter 3 – Operation Front Panel of the MultiModemDID Modem The MT5634ZBA-DID modem has 10 LED indicators on the front panel that provide information about how your modem is operating: status, configuration and activity. TD Transmit Data - The TD LED flashes when the modem is transmitting data to[...]

Chapter 3 - Operation 11 MultiModemDID User Guide DID Operation Direct Inward Dialing (DID) uses an analog trunk line to route several phone numbers to one line. The MT5634ZBA-DID modem has four ports, an RS232 serial port, two RJ11 ports for connection to a POTS line and an auxillary phone, and a 4 position RJ12 for connection to the DID analog tr[...]

Chapter 3 - Operation 12 MultiModemDID User Guide Connecting to the Internet Your Multi-Tech modem is your gateway to the Internet and the World Wide Web. To access the Internet and Web via your modem, you must establish a dial-up account with an Internet service provider (ISP). To locate an ISP near you, look in a local directory or computer publi[...]

Chapter 4 - AT Commands, S-Registers, Result Codes 13 MultiModemDID User Guide Chapter 4 - A T Commands, S -Register s, and Result Codes AT commands are used to control the operation of your modem. They are so called because each command must be preceded by the characters AT to get the AT tention of the modem. AT commands can be issued only when th[...]

Chapter 4 - AT Commands, S-Registers, Result Codes 14 MultiModemDID User Guide A T Commands Command: AT Attention Code Values: n/a Description: The attention code precedes all command lines except A/ and the escape sequence. Command: E NTER Key Values: n/a Description: Press the E NTER or R ETURN key to execute most commands. Command: A Answer Valu[...]

Chapter 4 - AT Commands, S-Registers, Result Codes 15 MultiModemDID User Guide @ Wait for quiet answer. Causes modem to wait for a ring back, then 5 seconds of silence, before processing next part of command. If silence is not detected, the modem returns a NO ANSWER code. ^ Disable data calling tone transmission. $ Detect AT&T call card “bong[...]

Chapter 4 - AT Commands, S-Registers, Result Codes 16 MultiModemDID User Guide Command: M n Monitor Speaker Mode Values: n = 0, 1, 2, or 3 Default: 1 Description: M0 Speaker always off. M1 Speaker on until carrier signal detected. M2 Speaker always on when modem is off-hook. M3 Speaker on until carrier is detected, except while dialing. Command: N [...]

Chapter 4 - AT Commands, S-Registers, Result Codes 17 MultiModemDID User Guide Command: T Tone Dialing Values: P, T Default: T Description: Configures t he modem for DTMF (touch-tone) dialing. Dialed digits are tone dialed until a P command or dial modifier is received. Command: V n Result Code Format Values: n = 0 or 1 Default: 1 Description: V0 D[...]

Chapter 4 - AT Commands, S-Registers, Result Codes 18 MultiModemDID User Guide Command: &D n Data Terminal Ready (DTR) Control Values: n = 0, 1, 2, or 3 Default: 2 Description: &D0 Modem ignores the true status of the DTR signal and responds as if it is always on. &D1 If DTR drops while in online data mode, the modem enters command mode[...]

Chapter 4 - AT Commands, S-Registers, Result Codes 19 MultiModemDID User Guide Command: &S n Data Set Ready (DSR) Control Values: n = 0 or 1 Default: 0 Description: &S0 DSR is always high (on). &S1 DSR goes high only during a connection. Command: &T n V.54 Test Commands Values: n = 0, 1, 3 or 6 Default: None Description: &T0 Abo[...]

Chapter 4 - AT Commands, S-Registers, Result Codes 20 MultiModemDID User Guide Command: B n Transmit Break Values: n = 0–9 in 100 ms units Default: 3 Description: In non-error-correction mode only, sends a break signal of the specified length to a remote modem. Works in conjunction with the K command. Command: K n Break Control Values: n = 0?[...]

Chapter 4 - AT Commands, S-Registers, Result Codes 21 MultiModemDID User Guide Command: N n Error Correction Mode Selection Values: n = 0–5, or 7 Default: 3 Description: N0 Non-error correction mode with data buffering (buffer mode; same as &Q6 ). N1 Direct mode. N2 MNP reliable mode. If the modem cannot make an MNP connection, it disconn[...]

Chapter 4 - AT Commands, S-Registers, Result Codes 22 MultiModemDID User Guide Command: %A Adaptive Answer Result Code Enable Values: n = 0 or 1 Default: 0 Description: The %A command controls whether the DATA and FAX result codes will be sent by the modem. The modem must be in fax mode for this command to work. Also, the modem must be set to +FAA=[...]

Chapter 4 - AT Commands, S-Registers, Result Codes 23 MultiModemDID User Guide Command: %R n Cisco Configuration Values: n = 0, 1 Default: 0 Description: %R0 Disables Cisco configuration. %R1 Sets E0 , Q1 , &D0 , N0 , $SB9600 , and %S1 for operation with a Cisco router. Command: %S n Command Speed Response Values: n = 0, 1 Default: 0 Descripti[...]

Chapter 4 - AT Commands, S-Registers, Result Codes 24 MultiModemDID User Guide Command: +DR= n V.44 Data Compression Reporting Values: n = 0 or 1 Default: 0 Description: Enables or disables the V.44 data compression report. If the compression report is enabled, the +DR: < type > intermediate result code reports the current DCE-DCE data compre[...]

Chapter 4 - AT Commands, S-Registers, Result Codes 25 MultiModemDID User Guide Subparameters direction Specifies the DTE direction of the data compression. 0 No compression. 3 Compression in both directions (default). max_codewords_tx Specifies the maximum number of code words to be negotiated in the transmit direction. 1024 Default. 256–2048 Max[...]

Chapter 4 - AT Commands, S-Registers, Result Codes 26 MultiModemDID User Guide Command: +MS= Modulation Selection Values: See description. Defaults: See description. Description: This extended-format command selects modulation, enables or disables automode, and specifies the highest downstream and upstream connection rates using one to four subpara[...]

Chapter 4 - AT Commands, S-Registers, Result Codes 27 MultiModemDID User Guide automode An optional numeric value that enables or disables automatic modulation negotiation using V.8 bis/V.8 or V.32 bis Annex A. Automode is disabled if values are specified for the max_rate and max_rx_rate parameters. The options are: 0 Disable automode 1 Enable auto[...]

Chapter 4 - AT Commands, S-Registers, Result Codes 28 MultiModemDID User Guide V .92 Commands Command: +PCW= n Call Waiting Enable Values: n = 0, 1, or 2 Default: 2 Description: Controls the action to be taken upon detection of a call waiting tone in V.92 mode. Values specified by this command are not modified when an AT&F command is issued. +P[...]

Chapter 4 - AT Commands, S-Registers, Result Codes 29 MultiModemDID User Guide Command: +PMHR= n Modem on Hold Initiate Values: n = 0–13 Default: 0 Description: +PMHR is an action command that causes the modem to initiate MOH with the central site modem. It returns the following values to indicate what has been negotiated. Valid only if MOH is en[...]

Chapter 4 - AT Commands, S-Registers, Result Codes 30 MultiModemDID User Guide Command: +PQC= n Quick Connect Control Values: n = 0, 1, 2, or 3 Default: 3 Description: Controls the V.92 shortened Phase 1 and Phase 2 startup procedures (Quick Connect). When line conditions are stable, quick connect results in shortened connect times; however, signif[...]

Chapter 4 - AT Commands, S-Registers, Result Codes 31 MultiModemDID User Guide Escape Commands Command: +++AT<CR> Escape Sequence Values: n/a Description: Puts the modem in co mmand mode (and optionally issues a command) while remaining online. Type +++AT and up to six command characters, then press ENTER. Used mostly to issue the hang-up com[...]

Chapter 4 - AT Commands, S-Registers, Result Codes 32 MultiModemDID User Guide DID Commands The MT5634ZBA-DID modem uses *D commands to configure the modem’s DID features. The modem must be configured for the proper protocol, digit format, digit time out, digit report format, and number of digits. This configuration is determined by the company f[...]

Chapter 4 - AT Commands, S-Registers, Result Codes 33 MultiModemDID User Guide Command: * DT Wait for Digit Time-Out Time Values: n = 0, 1, 2 or 3 Default: 0 Description: This command is used to configure the time between each digit the modem will wait. If the modem has not received the proper number of digits when the timer expires, it will report[...]

Chapter 4 - AT Commands, S-Registers, Result Codes 34 MultiModemDID User Guide Command: *DF Format for Reporting Incoming DID Number Values: 0, 1, 2 Default: 0 Description: This command a llows for three different reporting formats of the incoming number information. This information is output when either the proper number of digits have been recei[...]

Chapter 4 - AT Commands, S-Registers, Result Codes 35 MultiModemDID User Guide [15:26:52.500] DTMF9 [15:26:52.500] DTMF8 [15:26:52.500] DTMF0 [15:27:06.610] [DCD] [15:27:06.610] CONNECT 31200 V42bis [15:27:07.990] 1234567890ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz [15:27:08.040] 1234567890ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuv[...]

Chapter 4 - AT Commands, S-Registers, Result Codes 36 MultiModemDID User Guide S-Registers Certain modem values, or parameters, are stored in memory locations called S-registers . Use the S command to read or to alter the contents of S-registers (see previous section). Register Unit Range Default Description S0 1 ring 0–255 1 Sets the number of r[...]

Chapter 4 - AT Commands, S-Registers, Result Codes 37 MultiModemDID User Guide S36 decimal 0–7 7 Specifies the action to take in the event of a negotiation failure when error control is selected. (See S48 .) S37 decimal 0–19 0 Sets the maximum V.34 “upstream” speed at which the modem attempts to connect. Value Speed 0 maximum modem speed 1 [...]

Chapter 4 - AT Commands, S-Registers, Result Codes 38 MultiModemDID User Guide 17 48000 bps 18 49333 bps 19 50666 bps 20 52000 bps 21 53333 bps 22 54666 bps 23 56000 bps S42 decimal 0–1 1 Enables/disables the 56K auto rate. When 56K auto is disabled, fallback to V.34 is also disabled. 0 = disable; 1 = enable. S48 decimal 7 or 128 7 Enables (7) or[...]

Chapter 4 - AT Commands, S-Registers, Result Codes 39 MultiModemDID User Guide Result Codes In command mode your modem can send responses called result codes to your computer. Result codes are used by communications programs and can also appear on your monitor. Terse Verbose Description 0O K Command executed 1 CONNECT Modem connected to line 2 RING[...]

Chapter 4 - AT Commands, S-Registers, Result Codes 40 MultiModemDID User Guide 100 CONNECT 28000 * Connected at 28000 bps, 56K rate 101 CONNECT 29333 * Connected at 29333 bps, 56K rate 102 CONNECT 30666 * Connected at 30666 bps, 56K rate 103 CONNECT 33333 * Connected at 33333 bps, 56K rate 104 CONNECT 34666 * Connected at 34666 bps, 56K rate 105 CO[...]

Chapter 5 - Remote Configuration 41 MultiModemDID User Guide Chapter 5 - Remote Configuration Remote configuration is a network management tool that allows you to configure modems anywhere in your network from one location. With password-protected remote configuration, you can issue AT commands to a remote MT5634ZBA-DID modem for maintenance or tro[...]

Chapter 5 - Remote Configuration 42 MultiModemDID User Guide Changing the Remote Escape Character To increase security, you can change a remote modem’s remote configuration escape character. The re- mote configuration escape character is stored in register S9 . The factory default is 37, which is the ASCII code for the percent character (%). Sett[...]

Chapter 6 - Troubleshooting 43 MultiModemDID User Guide Chapter 6 - T roub leshooting Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. However, it is more l[...]

Chapter 6 - Troubleshooting 44 MultiModemDID User Guide The Modem Dials But Cannot Connect There can be several reasons the ZBA fails to make a connection. Possibilities include • lack of a physical connection to the telephone line. • a wrong dial tone. • a busy signal. • a wrong number. • no modem at the other end. • a faulty modem, co[...]

Chapter 6 - Troubleshooting 45 MultiModemDID User Guide The Modem Disconnects While Online • If you have Call Waiting on the same phone line as your modem, it can interrupt your connection when someone tries to call you. If you have Call Waiting, disable it before each call. In most telephone areas in North America, you can disable Call Waiting b[...]

Chapter 6 - Troubleshooting 46 MultiModemDID User Guide DID T roubleshooting • Make sure that the MT5634ZBA-DID parameters match the DID line. Refer to the *D command. Also, verify that your fax software is configured to match the analog DID trunk line and the MT5634ZBA-DID parameters. • If callers are receiving an immediate busy signal or are [...]

Appendix A – Regulatory Compliance 47 MultiModemDID User Guide Appendix A – Regulatory Compliance FCC P ar t 68 T elecom 1. This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number. This information[...]

Appendix A – Regulatory Compliance 48 MultiModemDID User Guide FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment gene[...]

Appendix B – Technical Specifications 49 MultiModemDID User Guide Appendix B – T echnical Specifications Your MultiModemZBA-DID fax modem meets the following specifications: Trade Name MultiModem™ Model Number MT5634ZBA-DID Fax Standards: Super G3 V.34/33.6K bps; V.17/14.4Kbps, V.29, V.27ter, V.21, T.30, T.30 Annex A, T.30 Annex F, T.31, T.31[...]

Appendix C – Upgrade the Modem’s Firmware 50 MultiModemDID User Guide Appendix C - Upgrading the Modem’ s Firmware Upgrade Overview 1. Identify your modem’s model number and firmware version. 2. Identify the current version of the firmware at the Multi-Tech Web site. If your modem already has current firmware, there is no need to install it[...]

Appendix C – Upgrade the Modem’s Firmware 51 MultiModemDID User Guide Step 4: Extract the Upgrade Files 1. Install the Flash Wizard utility by double-clicking the file name in Windows Explorer. 2. Extract the upgrade files by double-clicking the file name. The extracted files include a .HEX file, which contains the upgrade data, and a Readme fi[...]

Appendix D – Installing a Modem Under Linux 52 MultiModemDID User Guide Appendix D - Installing a Modem Under Linux Introduction This appendix explains how to install a modem on a computer operating under the Red Hat Linux 6.2 op- erating system. Other versions of Red Hat and other Linux operating systems should be similar. Briefly, in Linux, you[...]

Appendix D – Installing a Modem Under Linux 53 MultiModemDID User Guide Calling the ISP 1. On the Task Bar at the bottom of the screen, select the Gnome Footprint. 2. Select Internet from the menu. 3. Select RH PPP Dialer . 4. Select the connection name you entered in step 5 of the previous section. 5. Click OK . Answering Calls To use the system[...]

Index 54 MultiModemDID User Guide Index Symbols 11-bit mode 23 56K operation digital loss when used with PBX 38 disabling the auto rate 38 maximum connect speed 37 A abort timer 36 Adaptive Ans wer Result Code Enable command 22 Answer command 14 assembling the modem 7 Asynchronous Communications Mode command 18 Asynchronous W ord Length command 23 [...]

Index 55 MultiModemDID User Guide D data buffering 18 data calling tone 36 Data Calling T one command 21 Data Carrier Detect command 17 data compression 23, 24 Data Compression Control command 22 data mode 13, 16 Data Set Ready Control com- mand 19 Data T erminal Ready command 18 DC polarity 11 DC voltage 11 DCD Control command 17 default settings [...]

Index 56 MultiModemDID User Guide remote configuration 41 escape character 36, 42 escape sequence 31 remote node operation 12 Removing a modem from Win- dows 8 Repeat command 14 required equipment 6 resetting the modem 17, 18 Result Code Format command 17 Result Code Options command 17 Result Code Selection command 17 result codes 13, 21, 39– 56,[...]