Lucent Technologies 108196197 manual

Document #: 555-660-134 Comcode: 108196197 Issue 1, February 1998 Contents Your MERLIN LEGEND MLX Direct-Line Console ........................................................... 1 Describes phone buttons and screens Understanding Your DSS ....................................................................................... 2 DSS Buttons, DSS Butt[...]

Security Alert Your Responsibility for Your System’s Security␣ Toll fraud, the unauthorized use of your telecommunications system by an unauthorized party (for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf) can result in substantial additional charges for your telec[...]

1 7 Lines 24 Characters Home Menu More Inspct Message 2 Lines / 24 Characters Line Buttons Home Menu Inspct More 123 ABC DEF 456 JKL GHI MNO 789 TUV * 0# OPER PQRS WXYZ V olume Feature Transfer HF AI Conf Mute Drop Speaker Hold Y our MERLIN LEGEND MLX Direct-Line Console Speaker Press to turn the speakerphone on/off for hands-free conversation duri[...]

08 09 30 31 32 33 34 35 36 39 38 37 40 41 42 43 44 46 20 21 22 23 24 25 26 29 28 27 10 11 12 13 14 15 16 19 18 17 00 01 02 03 04 06 07 05 45 47 49 48 Fixed Page Buttons Press the fixed Page buttons to change the page of telephone numbers accessible to your DSS. The green light turns on next to the Page button that is active. If you have one DSS, Pa[...]

3 ␣Line Buttons␣ ␣Line Button Lights␣ Light Meaning Steady red The line you are using or will use when you lift the handset or press the Speaker button. Steady green The line is in use, or the feature programmed onto the line button is on. Flashing green An incoming call is ringing on this line button or a call you transferred is returning [...]

4 ␣T ones␣ Tone Meaning Dial tone (steady) Y ou can make a call. Busy (slow repeating tone) The phone you are calling is busy . Fast busy (fast repeating tone) No lines are available. Error (alternating high-low tones) Y ou dialed a number or used a featur e incorrectly . Confirmation (double break in Y ou used a feature correctly . dial tone f[...]

5 Calling If you want to ... Then Dial numbers with the touch of a button. See Auto Dial , p. 18. Quickly dial numbers your company has programmed. See System Speed Dial , p. 24. Make a voice-announced call to one or more See Line Buttons , p. 3, and Paging , p. 22. co-workers. Make a call after office hours. See Night Service , p. 22. Make and ans[...]

6 Feature Finder Customizing Your Phone If you want to ... Then Program a feature on an unused line button. See Programming Buttons & Settings , p. 27. Adjust volume of the speaker , handset, or ringer . Use the Volume button, p. 1. Give your phone its own distinctive ring. See Rings , p. 4. Delay or remove the ring from an outside, SA , or See[...]

7 Messaging If you want to ... Then Let a co-worker know you called. See Messaging , p. 11–14. Find out if you have a voice mail message, fax, or other message. Signal a co-worker to contact you. Choose a message to leave for co-workers who have display phones. Call or transfer a call directly to a co-worker's voice See Direct Voice Mail , p[...]

8 ␣Headpieces␣ Mirage ® . Receiver fits over either ear . Not for noisy environments. StarSet ® . Eartip fits in ear canal. Supra ® Monaural. Adjustable headband and soft ear cushion. Supra Monaural Noise-Canceling (NC). Same as above with noise-canceling microphone that reduces background noise transmission by up to 75%. Supra Binaural. Sou[...]

9 ␣Making Calls␣ Lifting the handset or pressing the Speaker button connects you to a free line automatically . When using a headset (see p. 8), select a line button first. T o make an inside ringing call: 1. If the red light next to the SA Ring/ICOM Ring button you want to use is not lit or if you are using a headset, press the button. 2. Lift[...]

10 ␣T ransfer␣ Ask your system manager whether your system is programmed for one-touch transfer with automatic completion. For information about Auto Dial buttons, see p. 18. If your co-worker is unavailable, consider using Barge-In (p. 19), Paging (p. 22), Park (p. 23), or Camp-On (p. 20). T o transfer a call with one-touch transfer and automa[...]

11 ␣Messaging Features T able␣ Y our phone system has several features that allow you to leave messages for others in your office. If you use Leave Message or Posted Messages, the person(s) for whom you are leaving a message must have a display phone. If you wish to leave a message for a person who does not have a display telephone, use voice m[...]

12 ␣Send/Remove Message␣ T o program: See Programming Buttons & Settings , p. 27. Y ou can turn the Message light at a co-worker’ s extension on or off using a programmed Send/ Remove Message button. This is the only way you can indicate a waiting message on a co-worker's nondisplay telephone. Before using this feature, check to make[...]

13 ␣Receiving Messages␣ When your red Message light is on, you have a message from a co-worker . Messages are identified by the name or extension of the caller , along with the time and date the person called. Depending on how your system is set up, you may also have a voice mail message or a fax. A message may be identified in these ways: AT T[...]

14 ␣Posting Messages␣ A posted message appears on the display of any inside caller who tries to reach you as long as that person has a display phone. ( Y ou also see the message posted at your own phone as a reminde r .) There may be as many as 20 messages available to you for posting. Message 1 is always DO NOT DISTUR B *; the others may inclu[...]

15 ␣Extension & System Directory␣ Check with your system manager to find out whether these directories have been pro- grammed. The System Directory dials outside numbers that people in your company call often. The Extension Directory dials inside numbers. 1. Press the Menu button. 2. Select Directory [ Dir ]. 3. For the Extension Director y[...]

16 ␣Other Features␣ T o use a feature from the Feature Codes list: 1. Press the Feature button. 2. Select the feature from the display , OR Dial the feature code from the Feature Codes list. Note: Some features can only be used by entering a code (see the Feature Codes list). 3. Press the Home button to exit at any time. ␣Display-Only Feature[...]

17 ␣Alarm Clock & T imer␣ The Alarm Clock and Timer features are only available from the display and cannot be activated with a feature code. Alarm Clock causes your phone to beep at a certain time; you can set only one alarm. Until canceled, the display shows a bell reminding you that the alarm is on, and the alarm sounds each day at the s[...]

18 ␣Auto Dial␣ Thi s feature must be programmed on a line button; it dials an inside or outside numbe r . Use inside Auto Dial buttons to: • Dial other extensions or groups, including park zones. • Page groups (see Paging , p. 22). Use outsid e Auto Dial buttons to: • Dial outside phone numbers (with dial-out codes but without account cod[...]

19 Barge-In␣ If you use this feature often, ask your system manager to program a Barge-In button on your console. If a co-worker is on the phone or using Do Not Disturb, use Barge-In to reach that person in an emergency or if you have special instructions to interrupt. When the extension is busy , you hear a tone and Barge-In connects you to the [...]

20 ␣Call Waiting␣ If Call Waiting is on, you hear a call-waiting tone when a call comes in and all your lines are in use. This feature works only on SA and ICOM buttons, not on line buttons labeled with phone numbers. When a call is waiting, you hear a single beep (inside call) or two beeps (outside call). T o complete a call and answer a waiti[...]

21 ␣Extension Status (Hotel/Motel)␣ To program: See Programming Buttons & Settings , p. 27. Extension Status lets you monitor telephone status in your system. Y ou can change status either at your console or at the extension, using either a programmed line button or a feature code. Y ou can monitor status only from a console. Extension Stat[...]

22 ␣Forward & Follow Me␣ T o program: See Programming Buttons & Settings , p. 27. Forward and Follow Me both send your calls to another phone when you are busy and need your calls covered or you are not working at your own desk. T urn either off from your extension or the one you are visiting. • If you want your calls handled at anoth[...]

23 ␣Park␣ Park puts a call on a special type of hold so that it can be picked up from any phone in the system. A user can park a call and then pick it up at another telephone or can use Paging to announce the call so that another person can pick it up. Pick up a parked call by using the Pickup feature. See Park & Pickup . T o park a call at[...]

24 ␣Pickup␣ Pickup lets you pick up calls that are not ringing at your phone. Using Pickup, you can answer a parked call (see Park & Pickup , p. 23), a call ringing at a specific extension, or a call ringing on a specific line. If you are part of a Pickup group, you can pick up a call ringing anywhere in the group. Program a general Pickup [...]

3 MLX-28D telephones have a 2-line screen, 24 characters wide. MLX-20L telephones have a 7-line screen, 24 characters wide. Whatever the model of your phone, it has four basic displays, described below . The display is controlled by the Home , Menu , Feature , and Inspct buttons, which bring up the four basic screens. (See p. 1 for a picture of the[...]

Account Code Entr y Acct Alar m Alarm Alar m Clock AlClk Authorization Codes Auth Auto Dial AutoD inside (extension) In outside Out Barge-In Barge Callback CbckS Call W aiting CWait Camp-On Camp Conference Conf Contrast Ctrst Cov erage Cover Cov erage VMS CvVMS group Group primary individual Prmr y secondary individual Secnd inside only CvIns off C[...]

27 If you use a feature often, you can program it onto an unused line button for easy access. If you use a feature occasionally , see Using Features , p. 16. Keep these facts in mind when setting up your telephone: • Some features must be programmed on a button or they can’t be used. (These features are marked with a ♦ on the Programming Code[...]

28 Account Code ✻ 82 Alarm ✻ 759 Authorization Code ✻ 80 Auto Dial ♦ inside ✻ 22 + extension outside ✻ 21 + number Callback automatic callback off• ▲ ✻✻ 12 automatic callback on• ▲ ✻ 12 selective callback ✻ 55 Call Waiting• off ✻✻ 11 on ✻ 11 Camp-On ▲ ✻ 57 Coverage Coverage inside on• ✻ 48 Coverage inside[...]

14 Feature Codes Account Code Entry 82 + code + # Authorization Code Entry 80 + code + # Callback 55 Call Waiting pick up call waiting call ■ 87 Camp-On 57 Direct Voice Mail 56 Extension Status ES Off 760 + extension ES1 761 + extension ES2 762 + extension Follow Me 34 + extension Forward inside 33 + extension outside 33 + dial-out code + number [...]