Initial Technology Recorder manual

1 Sony Electronics Rewarding Recording® Program PROGRAM REQUIREMENTS OVERVIEW Prepared by: Sony Electronics Inc. Created: December 31, 2003 Revised: March 9, 2004[...]

2 I. Purpose of Document This document contains a complete outline of Meridian's (MEC) and Sony’s commitment to the operation of this program. It identifies eac h of the key areas of the program, including communications, enrollment, administration, cu stomer service, fulfillment, reporting and any other essential program elements. This docu[...]

3 The toll-free program fax line will be availabl e to participants to fax required invoice back-up and other program related materials. D. Participants Approximately 20,000 Participants E. Program Eligibility In order to qualify for earnings in the program, participants must: • Have access to www.sony.com/rewardingrecording • Have a valid e-ma[...]

4 E-MAIL SAMPLES - APPENDIX V • New Member E-Mail • New Member - Dealer Enrollment E-Mail • Forgot Password E-Mail • Reminder E-Mail NOTE: The need of additional e-mail conditions to be added is under advisement. IV. Enrollment Process The enrollment process is outlined below for each type of program participant: Online Participants • Par[...]

5 • As part of the Monthly File Processing, net new accounts are created after Sony reviews the kickout file. When the DSF file is processed, approved accounts are added to the program • A net new account must have a valid e-ma il address to be created (provided by Sony) • When a new account is created, the user rece ives a Welcome Direct E-m[...]

6 o Dealer name (list automatically popul ates when name or partial name is typed in). This list is determi ned by Sony and updated as necessary. o Model (from eligible product list provided by Sony and updated as necessary) o Quantity o Unit dollar amount (must be within price range provided by Sony and updated quarterly) • Once the information [...]

7 “Thank you for your re cent purchase of Sony ® media. We are pleased to announce t hat your purchases of eligible professional and data media from this authoriz ed Sony Professional Media Dealer have been submitted on your behalf. To view your sales history, click on Account Su mmary. If you have any questions , please contact the Sony Rewardi[...]

8 Sony Online Participants • Claims entered via the Rewarding Recording® website are subject to audit for each claim submitted (100% audit) • Participants must submit their signed claim confirmation page and invoice backup with the following information clearly stated on the invoice: o Invoice date o Invoice number o Model number(s) o Unit pri[...]

9 a. Files should be named as follows: [MONTH][DEALER NAME].xml/txt, where [MONTH] is the long version of the month name (January, February, etc) E. Process: a. Sony approved dealers transmit files to MEC via FTP or e-mail. The files are processed within 48-72 hours of receipt. b. If there is a net new account on the file, the account is automatica[...]

10 o Promo codes (if applicable) can be appended to the end of each promo- eligible line item Catalog Update • At times TBD by Sony, MEC will manually add or delete catalog items. For new items, Sony will provide model name, de scription, category, subcategory and dollar value, as well as the image for the catalog. • MEC will manually update th[...]

11 Check Process The check process is described in detail below: • Submission o Participants click on “Submit a reward redemption” on the My Account page of the website o If the participant chooses to redeem fo r a check, they click on click here to redeem Rewarding Recording® Dollars for Sony Professional recorders, parts, service or traini[...]

12 warehouse shipping information and attach to the front of the box. (Warehouse shipping information provided by Marketing Services). • Marketing Services contacts Federal Express (800-GOFEDEX or 800-463-3339) for the Rewarding Recording Program and UPS (800-PICKUPS or 800-742-5877) for the Storage Rewards Program. A call tag (3 rd Party Pickup)[...]

13 • Marketing Services contacts Federal Express (800-GOFEDEX or 800-463-3339) and initiates a call tag (3 rd Party Pickup) to have the produc t picked up from the end user. Product is shipped to: Sony Electronics 2201 E. Carson Street Carson, CA 90810 Attn: Stella Pappas For any consumer product service questions, the end user must contact Consu[...]

14 The Sony Rewarding Recording® websit e URL is www.sonyrewardingrecording.com . The website is a standalone site and provides links back to Sony approved sites. The website contains us er pages as outlined below: • HOME PAGE- The Home Page has the following channel s: What’s New, Program Details, Rewards Catalog, Don’t Miss This, Member Lo[...]

15 XIII. Tax Processing MEC will not issue tax form 1099 to participants for the Sony Rewarding Recording® program. XIV.Team Member Information Sony Rewarding Recording Team Dianne LaGuardia 201-358-4166 dianne.laguardia@am.sony.com Patty Melendez 201-930-7671 patricia.Melendez@am.sony.com Lisa Giovannielli 201-930-7704 lisa.Giovannielli@am.sony.c[...]

16 (DEALER OR INDIVIDUAL IS REQUIRED TO UPDATE THIS INFORMATION) FIRST NAME 15 Required field - First name of contact name for company (DEALER OR INDIVIDUAL IS REQUIRED TO UPDATE THIS INFORMATION) E-MAIL ADDRESS 50 Required filed – MEC cannot enroll net new accounts/individuals without this information ADDRESS_1 50 Required field - Company addres[...]

17 BOB CARR BOB CARR SLSMN-NAME ACQUIRED FROM ROLL-UP GUIDE 6503 6503 COT NOT USED 0718260000 0718260000 CUSTOMER# NOT USED VIDEO MONITORING SVC VMS/AD SERVICES OF A CUSTOMER-NAME 50 718260007 718260005 SHIPTO 20 718260028 718260028 MSTR ACQUIRED FROM ROLL-UP GUIDE 185 BERRY STREET 330 WEST 42ND ST. 11TH FL CUST_ADD1 50 BUILDING #2SUITE #1400 29TH [...]

18 ENROLLMENT AND PROCESSING OMIT/HIDE NO NO Master 0718260028 USED FOR ENROLLMENT AND PROCESSING 0718260028 Location 0718260028 0718260005 FirstName JUAN USED FOR DSF ENROLLMENT JUAN LastName HIDALGO USED FOR DSF ENROLLMENT HIDALGO Company VIDEO MONITORING SERVICE VIDEO MONITORING SERVICE Address1 330 WEST 42ND ST 330 WEST 42ND ST Address2 28TH FL[...]

19 ORDER ID Meridian order id ORDER QUANTITY SONY ITEM NBR Sony number (contains letters) SONY ITEM ID Sony number (all digits) ORDER LINE NUMBER Detail row (1, 2, 3, etc.) PRICE APPENDIX V E-MAIL SAMPLE LAYOUTS Condition: Pre-enrolled/Activ ate Account E-mail (Online Enrollment) From: sonyrewardingrecording@meridinet.com To: <new member> Sub[...]

20 Condition: Welcome E-mail (Online Enrollment Approv ed by Sony ) From: sonyrewardingrecording@meridinet.com To: <new member> Subject: Welcome to Sony’s Rewarding Recording Program! E-mail content: Thank you for joining Sony’s Rewarding Recording SM Program and welcome! To access our convenient online system, at www. sonyrewardingrecord[...]

21 Questions? Comments? E-mail us: sonyrewardingrecording@meridinet.com Call us toll-free: 1-866-322-7749, Monday-Friday , 8:30 a.m.- 5:00 p.m. CST. Condition: Welcome E-mail (Direct Enrollment) From: sonyrewardingrecording@meridinet.com To: <new member> Subject: Welcome to Sony’s Rewarding Recording Program E-mail Content: Congratulations![...]

22 E-mail us: sonyrewardingrecording@meridinet.com Call us toll-free: 1-866-322-7749, Monday-F riday, 8:30 a.m.- 5:00 p.m. CST. Condition: Forgot Password E-mail E-mail is generated when an end-user clicks the “Forgot your password” link on the home page and provides their e-mail address. From: sonyrewardingrecording@meridinet.com To: <membe[...]

23 Subject: Rewarding Recording Pending Check Redemption Reminder E-mail Content: As a reminder, it has been ten days since you have submitted your Rewarding Recording SM Online Claim No. <unique>, and we still have not received the required paperwork (claim form and invoice from an authorized Sony Professional Media Dealer) to approve your c[...]

24 Subject: Rewarding Recording Account Termination Notice E-mail Content: Thank you for enrolling in Sony's Rewarding Recording® Program. Unfortunately, you are ineligible to participate per the Terms and Condi tions of the program. Please note that your account has been terminated and any accruals posted to your account have been deleted. S[...]