HP Pro 3300 manual

Maintenance & Service Guide HP Elite 7500 Microtower HP Elite 7300 Microtower HP Pro 3300 Microtower HP Pro 3305 Microtower HP Pro 3300 Small Form Factor[...]

© Copyright 2011, 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warrantie s for HP products and services are set forth in the express warranty statements accompanying such pr[...]

About This Book WARNING! Text set off in this manner indi cates that failure to follow di rections could result in bodily harm or l oss of life . CAUTION: Text set off in this manner indicates that failure to follo w directions could result in damage to eq uipment or loss of informa tion. NOTE: Text set off in this manner provid es important supple[...]

iv About This Book[...]

Table of contents 1 Produc t Feature s ............ ............ .............. ........... ............... ............ ............... ........... ..... ............ ........... .......... 1 Standar d Confi guration ........ ................ ............. ................ .............. ................. .............. ...... .. .............. 1 [...]

Misc Parts ......... ........ ........ ........ ......... ......... ........ ......... ......... ....... ........ ........... ....... ...... ...... 26 Drives ......... ............ ........... .............. ............ ............ ............ .............. ........... ............ . ......... 27 Misc B oards .. .......... ............ ........[...]

7 Removal and Replacement Proced ures Microtower (MT) Chas sis ........... ........ ......... .......... ......... .......... . 50 Prepar ation for Disasse mbly ..... ............ .............. ............. .............. ............ .............. ............. .. ... ........ 50 Access Panel .................... ............ ........... ......[...]

Removing the Hard Drive ..... ......... ......... .......... ......... .......... ........... .......... ....... 123 Power Switch ....... ............... ........... .............. ............ ............... ........... .............. ........... .... .................. 127 Front USB Assembly ........ ......... .......... ......... ........ .....[...]

System R estore .............. ............. ............ ............. ............... ............. ........... ................ .... 188 System Re covery ......... .......... ........... ............ ........... .......... ............. .......... ........... .......... .. 1 88 System R ecovery when Win dows is res ponding ......................[...]

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1 Product Features Standard Configuration HP Pro 3300 MT HP Pro 3300 SFF HP Elite 7500/7300 MT NOTE: The drive configuration shown above may be different than your computer mode l. Standard Configuration 1[...]

Serviceability Features The computers include features that make them ea sy to upgrade and service. A Torx T-15 or flat blade screwdriver is needed for many of the installation procedures describ ed in this guide. Microtower Components 1 (2) external 5.25” drive bays for optional optical drives (1) external 3.5” driv e bay for optional me dia r[...]

Small Form Factor Components 1 External 5.25” drive bay for optical drive 6 Power Supply 2 Internal 3.5” hard drive bay 7 USB Scroll Mouse 3 Rear I/O includes: (3) PCIe x1 slots, (1) PCIe x16 slot, (2) miniPCI slots USB 2.0 ports; network, DVI-D and VGA video ports, and au dio 8 HP USB Standard Value Keyboard 4 Front I/O includes: (2) USB 2.0 p[...]

2 Activating and Customizing the Software NOTE: This chapter provides in formatio n for both Windo ws 7 and Windows 8. Activating and customizing the software in Windows 7 If your computer w as not shipped with a Wind ows® operating system, so me por tions of this documentation do not ap ply. Additional information is av ailable in online he lp af[...]

Downloading Windows 7 updates Microsoft may release updates to the operating system . To help keep the comp uter running optimally, HP recommends checking for the late st updates du ring the initial insta llation and periodical ly throughout the life of the comp uter. 1. To set up your Internet connection, click Start > Internet Explorer and fol[...]

CAUTION: After the activation p rocess has begun , DO NOT TURN OFF T HE COMPUTER UNTIL THE PROCESS IS COMPLETE. Turning off the comp uter during the activa tion process may damage the software tha t runs the computer o r prevent its prop er installation. Downloading Windows 8 updates Microsoft may release updates to the operating system . To help k[...]

3 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configurat ion, including settings for processor, graphics, memory, audio, stora ge, communications, and input devices.[...]

● Solve system configura tion errors detect ed but not automa tically fixed during th e Power-On Self- Test (POST). ● Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers. ● Execute self-tests on a sp ecified ATA hard drive (when su pported by drive). ● Enable or dis[...]

Computer Setup—File NOTE: Support for specific Comput er Setup opti ons may vary depe nding on the hardware configuration. Table 3-2 Computer Setup— File Option Description System Information Lists: ● Product name ● SKU number ● Processor type/speed/stepping ● Cache size (L1/L2/L3) (dual core processors ha ve this listed twice) ● Inst[...]

Computer Setup—Storage NOTE: Support for specific Comput er Setup opti ons may vary depe nding on the hardware configuration. Table 3-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed informat ion and options are displayed. The following opti[...]

Table 3-3 Compu ter Setup—Storage (continued) Storage Options eSATA Port Allows you to set a SATA port as an eSATA port fo r use with an external drive. Default is enabled. This setting affects only the port with the black con nector, labeled as eSATA on the system board. This port should have the e SATA back panel conne ctor attached to use eSAT[...]

Table 3-3 Compu ter Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard dr ives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at leas t one drive capa ble of performing the D PS self-tests is attached to the system. Boot Order Allows you to: ● EFI [...]

Computer Setup—Security NOTE: Support for specific Comput er Setup opti ons may vary depe nding on the hardware configuration. Table 3-4 Com puter Setup—Securi ty Option Description Setup Password Allows you to set and enable a setup (a dministrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, [...]

Table 3-4 Com puter Setup—Securi ty (continued) Slot Security Allows you to disable any PCI or PCI Express slot. D efault is enabled. Network B oot Enables/disables the computer’s ability to boo t from an operating system installed on a netwo rk server. (Feature available on NIC models only; the netw ork controller must be either a PCI expansio[...]

Table 3-4 Com puter Setup—Securi ty (continued) System Security (these options are hardware dependent) Data Execution Prevention (enable/ disable) - Helps prevent oper ating system security breaches. Default is enabled. SVM CPU Virtualization (enable/disable). Contro ls the virtualization fea tures of the processor. Changing this setting requires[...]

Table 3-4 Com puter Setup—Securi ty (continued) DriveLock Sec urity Allows you to assign or modify a master or us er password for hard drives. When this feature is enabled, the user is prompted to provide one of the DriveLock passwords du ring POST. If neither is successfully entered, the hard drive will re main inaccessible until one of the pass[...]

Computer Setup—Power NOTE: Support for specific Comput er Setup opti ons may vary depe nding on the hardware configuration. Table 3-5 Computer Setup—Power Option Description OS Power Management ● Idle Power Savings—Extended/Normal. Allows certain operating systems to decrease the processors power consumption when the processor is idle. Defa[...]

Computer Setup—Advanced NOTE: Support for specific Comput er Setup opti ons may vary depe nding on the hardware configuration. Table 3-6 Com puter Setup—Adva nced (for advanced use rs) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Ev ery x Days). ◦ QuickBoot (default) = Do not[...]

Table 3-6 Com puter Setup—Adva nced (for advanced users) (co ntinued) BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify. Onboard Devices Allows you to set resources for or disable Legacy de vices. Select the Legacy device's IRQ, DMA, and I/O Range. The settings may not take effect for all operating s[...]

Table 3-6 Com puter Setup—Adva nced (for advanced users) (co ntinued) VGA Configuration Displayed only if there is an add-in video card in the system. Allows you to specify which VGA controller will be the “boot” or prima ry VGA controller. AMT Config uration Allows you to set: ● AMT (enable/disable). Allows you to en able or disable functi[...]

4 Illustrated parts catalog This chapter provides spare part information for all cha ssis. Microtower (MT) Chassis Spare Parts Computer Major Components Microtower (MT) Chassis Spare Parts 21[...]

Item Description Spare part number (1) Access p anel 657104-001 (2) Front bez el For use on 3300/3305 models 657109-001 For use on 7500/7300 models (not illustrated; be zel is identical except for branding) 657 112-001 (3) Pow er supply , 300W 656721-001 (4) System board (includes replacement thermal material) For use in models with AMD processors [...]

Item Description Spare part number ● 3330 (3.0-GHz, 6-MB L3 cache, 77W) for use only on 7500 models 687941-001 ● 2500S (2.7-GHz, 6-MB L3 cache, 65W) 638420-001 ● 2500 (3.3-GHz, 6-MB L3 cache, 65W) for use in 7500/7300 models 638631-001 ● 2405S (2.5-GHz, 6-MB L3 cache, 65W) 656790-001 ● 2400S (2.5-GHz, 6-MB L3 cache, 65W) 640953-001 ● 24[...]

Item Description Spare part number ● X2 560, dual core, 1-MB cache, 3.3 GHz, C 3 657100-001 ● X2 550, dual core, 1-MB cache, 3.1 GHz, C 3 614518-001 Athl on II X4 ● 650, dual core, 2-MB cache, 3.2 GHz, C3 638004-001 ● X4 645, dual core, 2-MB cache, 3.1 GHz, C 3 628883-001 ● X4 635, dual core, 2-MB cache, 2.9 GHz, C 3 617834-001 ● X3 455[...]

Cables Item Description Spare part number (1) Power switch/LED assembly 657105-001 (2) SATA cable , 165 mm 657102-001 Adapter, DVI to VGA, HF 657401-001 Adapter, DVI to VGA, 29-pin, HF 657851-001 Antenna, for use with 2x2 WLAN modules 593890-001 Antenna, for use with 1x1 WLAN modules 701397-001 Microtower (MT) Chassis Spare Parts 25[...]

Misc Parts Item Description Spare part number (1) Chassis f an 657103-001 (2) Fan sink (includes replacement ther mal material) For use in models with Intel processors 657402-001 For use in models with AMD processors 656985-001 (3) Front I/O and U SB assembly For use on 3300/3305 models 657110-001 For use on 7500/7300 models 657113-001 Card reader [...]

Drives Description Spare part number Hard drive 3-TB, 7200-rpm 696961-001 3-TB, 5400-rpm 668149-001 2-TB, 7200-rpm 616608-001 2-TB, 5400-rpm 613210-001 1.5-TB, 7200-rpm 613209-001 1.5-TB, 5400-rpm 652272-001 1-TB, 7200-rpm, 3G 621418-001 750-GB, 7200-rpm, 6G 639363-001 750-GB, 7200-rpm, 3G 632938-001 500-GB, 7200-rpm, 3G 621421-001 320-GB, 7200-rpm[...]

Description Spare part number nVidia GeForce GT530 2-GB graphics adapter, full height 657106-001 nVidia GeForce GT545 3-GB graphics adapter, full height 657107-001 nVidia GeForce GT620 1-GB graphics adapter, full height for use only on 750 0 models 687579-001 nVidia GeForce GT630 2-GB graphics adapter, full height for use only on 750 0 models 68758[...]

Spare part number Description 617837-001 AMD Phenom II X6 1035T processor, quad cor e, 2-MB L2 cache, 2.6 GHz, C3 617838-001 AMD Phenom II X6 1055T processor, quad cor e, 2-MB L2 cache, 2.8 GHz, C3 621418-001 1-TB hard drive , 7200-rpm, 3G 621421-001 500-GB, 7200 RPM hard d rive, 3G 628881-001 AMD Athlon II X2 265 processor, dual core, 1-MB cache, [...]

Spare part number Description 655970-001 Intel Core i3 2105 processor (3.1 -GHz, 3-MB L3 cache, 65W) 655971-001 Intel Pentium Dual-Core, G620 (2.6-GHz, 3-M B L3 cache, 65W) 655972-001 Intel Pentium Dual-Core, G840 (2.8-GHz, 3-M B L3 cache, 65W) 655973-001 Intel Pentium Dual-Core, G850 (2.9-GHz, 3-M B L3 cache, 65W) 656598-001 System board for use i[...]

Spare part number Description 661842-001 256-GB solid- state drive 665120-001 Intel Core i3 2130 processor (3.4 GHz, 3 -MB L3 cache, 65W) 665121-001 Intel Core i5 2320 processor (3.0 GHz, 6 -MB L3 cache, 95W) 665122-001 Intel Pentium Dual-Core G630 processor ( 2.7 GHz, 3-MB L3 cache, 65W) 665123-001 Intel Pentium Dual-Core G860 processor ( 3.0 GHz,[...]

Spare part number Description 701396-001 Ralink RT5390R 802.11bgn 1x1 Wi-Fi Adapter 701397-001 Antenna, for use with 1x1 WLAN modules 701398-001 Atheros AR9462 802.11b/g/n WiFi Adapter 701399-001 Ralink RT3290LE 802 .11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo 701402-001 ATI Radeon HD 7450 1- GB graphics adapter for use only on 7500 models with Windows[...]

Small Form Factor (SFF) Chassis Spare Parts Computer major components Item Description Spare part number (1) Access p anel 656832-001 (2) Front bez el 656835-001 (3) Pow er supply 220W 656722-001 270W 665224-001 (4) System board (includes replacement thermal material) For use in models with 65W proce ssors 656598-001 For use in models with 95W proc[...]

Item Description Spare part number For use in Brazil 665223-001 Memory modules (PC3-10600, 1333 -MHz; not illustrated) 4-GB 585157-001 2-GB 635803-001 1-GB 635802-001 Processors (include replacement thermal material; not illustrated ) Intel Core i7 processor: 2600S (2.8-GHz, 8-MB L3 cache, 65W) 638419-001 Intel Core i5 processors: 2500S (2.7-GHz, 6[...]

Cables Item Description Spare part number (1) Power switch/LED assembly 656984-001 (2) SATA cable , 370 mm 656833-001 Misc Parts Small Form Factor (SF F) Chassis Spare Parts 35[...]

Item Description Spare part number (1) Chassis f an 656834-001 (2) Fan sink (includes replacement ther mal material) 657402-001 (3) Front I/O and ca rd reader (6-in-1) 656983-001 Fan duct (not illustrated) 657403-001 DVI to VGA adapter (not illustrated) 202997-001 DVI to VGA adapter, HF (not illu strated) 657401-001 DVI to VGA adapter, HF, 29-pin ([...]

Drives Description Spare part number Hard drive 2-TB, 7200-rpm 616608-001 1.5-TB, 7200-rpm 613209-001 1-TB, 7200-rpm 621418-001 750-GB, 7200-rpm 632938-001 500-GB, 7200-rpm 621421-001 320-GB, 7200-rpm 621420-001 Optical drive DVD-ROM d rive 581599-001 16X SATA DVD±RW drive 581600-001 Misc Boards Description Spare part number nVidia GeForce GT530 2[...]

Spare part number Description 609252-001 USB webcam 613209-001 1.5-TB hard drive 616608-001 2-TB hard drive 621418-001 1-TB hard drive 621420-001 320-GB, 7200-rpm hard drive 621421-001 500-GB, 7200-rpm hard drive 625685-001 Mouse, wireless 632938-001 750-GB, 7200-rpm hard drive 634906-001 802.11b/g/n (1x1) WLAN module 635802-001 Memory module, 1-GB[...]

Spare part number Description 656835-001 Front bezel 656983-001 Front I/O and card reader (6-in-1) 656984-001 Power switch/LED assembly 657111-001 Intel Core i5 2310 processor (2.9 GHz, 6-MB L3 cache, 95W) 657400-001 nVidia GeForce GT520 1-GB graphics adapter 657401-001 DVI to VGA adapter, HF 657402-001 Fan sink (includes r eplacement thermal mater[...]

5 Serial ATA (SATA) Drive Guidelines and Features NOTE: HP only supports the use of SATA h ard driv es on the se models of computer. No Parallel ATA (PATA) drives are supported. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable 7/7 Number of pins in power cable 15 Maximum data cable length 39.37 in (100 [...]

SMART ATA Drives The Self Monitoring Analysis an d Recording Tec hno logy (SMART) ATA drives for the HP Personal Computers have built-in drive failure p rediction that warn s the user or netw or k administrator of an impending failure or crash of the hard drive. The SMART drive tracks f ault prediction and failure indication parameters such as r ea[...]

6 Routine Care, and Disassembly Preparation This chapter provides general service information for the computer. Ad herence to th e procedures and precautions described in this chapter is esse ntial for proper service. CAUTION: When the computer is plug ged into an AC power source, voltage is always applied to the system board. You must disconnect t[...]

Removing DIPs* from vinyl tray Removing DIPs* from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box 2,000 V 3,500 V 7,000 V 5,000 V 4,000 V 5,000 V 20,000 V 11,000 V 11,500 V 14,500 V 26,500 V 21,000 V *These are then multi-packa ged inside plastic tubes, trays, or Styrofoam. NOTE: 700 volts can degrade a product. Preventing E[...]

Grounding the Work Area To prevent sta tic damage at the work area, us e the following precautions : ● Cover the work surface with appr oved static-dissipa tive material. Provide a wrist strap connected to the work surface and properly grou nded tools and equ ipment. ● Use static-dissipative mats, foot st raps, or air ionizers to gi ve added pr[...]

Operating Guidelines To prevent ov erheating and to help p rolong the life of the computer: ● Keep the computer away from excessive mo isture , dire ct sunlight, and extremes of heat a nd cold. ● Operate the computer on a sturdy, level surfac e. Leave a 10.2-cm (4-i nch) clearance on all vented sides of the comp uter and above th e monitor to p[...]

Routine Care General Cleaning Safety Precautions 1. Never use solven ts or flammable solutio ns to clean the computer. 2. Never immerse any parts in water or cleaning solutions; app ly any liquids to a cl ean cloth and then use the cloth on the componen t. 3. Always unplug the computer when clea ning with liquids or damp cloths. 4. Always unplug th[...]

● If you remove a key, use a sp ecially designed key puller to prevent dama ge to the keys. This tool is availabl e through many electron ic supply outlets. CAUTION: Never remove a wide leveled key (like th e space bar) from th e keyboard. If these keys are improperly removed or installed, the ke yboard may not func tion properly . ● Cleaning u[...]

● Diagnostics softw are ● HP tamper-resistant T -15 wrench (Smart Cove r FailSafe Key, PN 16652 7-001) or HP tamper- resistant bits (Smart Cover FailSa fe Key, PN 166527-002) Screws The screws used in the computer are not intercha ngeable. They ma y have standard or metric threads and may be of different l engths. If an in correct sc rew is use[...]

Lithium Coin Cell Battery The battery that comes with the comp uter provides power to th e real-time clock and ha s a minimum lifetime o f about three years. See the appropri ate removal and replacement chapter for the chassis you are working on in this guide for instructions on the repla cement procedures. WARNING! This computer contains a lithium[...]

7 Removal and Replacement Procedures Microtower (MT) Chassis Adherence to the p rocedures and pr ecautions de scribed in this chapt er is essential fo r proper servic e. After completing all necessary removal and replacemen t procedures, run the Diagnostics utility to verify that all compo nents operate properly. NOTE: Not all features listed in th[...]

Access Panel Description Spare part number Access panel 657104-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 50 ). 2. Using a flathead or Torx screwdriver, remove the screw on the back panel that secures the panel to the computer . Access Panel 51[...]

3. Slide the side panel towa rd the back, and then pull it away from th e computer. NOTE: You may want to lay the compu ter on its side to insta ll internal parts. Be sur e the side with the acce ss panel is facing up. To replace the access pa nel, reverse the remova l steps. 52 Chapter 7 Remova l and Replacement Procedure s Microtower (MT) Chassis[...]

Front Bezel Description Spare part number Front bezel for use on 3300/3305 models 657109-001 Front bezel for use on 7300/7500 models 657112-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 50 ). 2. Remove the access pan el ( Access Panel on page 51 ). 3. Press outward on the three latches on the ri ght side of the [...]

5. Rotate the right side of the bezel off the chassis followed by the left side. NOTE: The appeara nce of the front bezel may vary. To reinstall the front bezel, re verse the removal procedu re. 54 Chapter 7 Remova l and Replacement Procedure s Microtower (MT) Chassis[...]

Memory NOTE: HP Elite 7500 mod els use PC3-12800 memo ry. HP Elite 7300 and HP Pro 3300/3305 models use PC3-10800 memory. Description Spare part number PC3-10600, 1333-MHz for use in only 7300 and 3300 models 4-GB 585157-001 2-GB 635803-001 1-GB 635802-001 PC3-12800, 1666-MHz for use in only 7500 models 4-GB 671613-001 2-GB 671612-001 The computer [...]

In addition, the computer su pports: ● 512-Mbit, 1-Gbit, and 2-G bit non-ECC memory technologie s ● single-sided and double-sided DIMMs ● DIMMs constructed with x8 and x1 6 DDR device s; DIMMs constructed with x4 SDRAM are not supported HP Elite 7500 Memory For proper system op eration, the DDR3-SDRAM DIMMs must be: ● industry-standard 240-[...]

Populating DIMM Sockets Populate the DIMM so ckets in the following orde r: – Model 3305: DIMM1 , DIMM3, DIMM2, DIMM4 – Model 3300, 7300, 7500: DIMM1, DIMM2 DIMM Socke t Location s (model 33 00 shown) Table 7-1 DIM M Socket Locations Item Description Socket Color Insertion Order 1 XMM1 socket, Channel A (populate first) Black 1 2 XMM2 socket, C[...]

Item Description Socket Color Insertion Order 1 XMM1 socket, Channel A (populate first) Black 1 2 XMM2 socket, Channel B Blue 3 3 XMM3 socket, Channel A Black 2 4 XMM4 socket, Channel B Blue 4 NOTE: A DIMM must occupy the XMM1 socket. The system will au tomatically operate i n single channel mode, d ual channel mode, or flex mode, depending on how [...]

should be bala nced so that the large st amount of memory is spread between the two channe ls. If one channel will have more memory than th e other, the larger amount should be assigned to Channel A. Fo r example, if you a re populating the sockets with one 2-GB DIMM, an d three 1-GB DIMMs, Channel A shoul d be populated with the 2-GB DIMM an d one[...]

4. Open both latches of the memory module socket. 5. Remove the memory module from the socket. NOTE: A memory module can be installe d in only one way. Match the notch on the modu le with the tab on the memory socket. A DIMM must occupy the DIMM1 sock et. Always populat e the blue socket s before the black sockets in each channel. To create a dual-[...]

To install a memory module, reverse th e removal proced ures. Expansion Cards Description Spare part number Graphics cards for use in models without Windows 8: ATI Radeon HD 7570 1-GB graphics adapter for use only on 7500 models 679219-001 ATI Radeon HD 7450 1-GB graphics adapter for use only on 7500 models 679218-001 ATI Radeon HD 6450 512-MB gra [...]

Item Description 1 PCI Express x1 expansion slots (3) 2 PCI Express x16 expansion slot 3M i n i P C I s l o t NOTE: You can install a PCI Exp ress x1, x4, x8, or x16 ex pansion card in the PCI Express x16 expansion slot. To remove, replace, or add an expansion card: 1. Prepare the compu ter for disassembly ( Preparation fo r Disassembly on page 50 [...]

4. On the rear of the computer, a slot cover lock secures the expansion card brackets in place. Remove the screw from the slot co ver lock then slide the slot cover lock up to remove it from the chassis. Expansion Cards 63[...]

5. Before installing an expansion ca rd, remove the expansion slot co ver or the existing expansion card. NOTE: Before removing an installed expansion ca rd, disconnect any cables that may b e attached to the expans ion card. a. If you are installing an expansion card in a vacant socke t, you must remove the metal slot cover on the rea r panel that[...]

c. If you are remo ving a PCI Express x16 card, pull th e retention arm on the back of the expansion socke t away from the card and ca refully rock the card back and forth until the connectors pull free from th e socket. Be sure not to scrape the card against the other components. 6. Store the removed card in anti-static packaging. Expansion Cards [...]

7. If you are not installi ng a new expansion card , in stall an expa nsion slot cover to close the open slot. CAUTION: After removing an expansio n card, you must re place it with a new card or expansion slot cover for proper coolin g of internal components during op eration. 8. To install an expansio n card, locate where the card will be seated i[...]

9. To install an expansio n card, locate where the card will be seated inside th e computer. 10. Connect external cables to the ins talled card, if needed. Connect internal cables to the system board, if needed. 11. Reconfigure the computer, if ne cessary. Refer to Computer Setup (F10) Utility on page 7 for instructions on using Computer Setup. Exp[...]

Cable Management Always follow good cable management practices when working insi de the computer. ● Keep cables away from major heat sources like the h eat sink. ● Do not jam cable s on top of expa nsion cards or memory module s. Printed circuit cards like th ese are not designed to take e xcessive pressure on them. ● Some flat ribbon cables [...]

Cable Connections System board conn ectors are color -coded to mak e it easier to find the proper conne ction. Connector Name Connector Color Description ATX_POWER white Power supply, 24-pin ATX_CPU white Power supply, 4-pin SYS_FAN brown Chassis fan CPU_FAN white Heat sink fan INT_SPKR white Speaker F_PANEL black Power switch F_AUDIO yellow Front [...]

Drives Description Spare part number 16X SATA DVD±RW drive 581600-001 Blu-ray BD-RW SuperMulti DL Drive with LightScribe for use in 7300/7500 models 617030-001 Bezel, optical drive 657852-001 3 TB, 7200 rpm SATA hard drive 696961-001 3-TB, 5400-rpm SATA hard drive 668149-001 2 TB, 7200 rpm SATA hard drive 616608-001 2-TB, 5400-rpm SATA hard drive [...]

Drive Positions NOTE: Front bezel appearance may vary. 1 Two 5.25-inch external drive bays for optical drives 2 One 3.5-inch external drive bay for media card reader 3 Two 3.5-inch internal hard drive bays To verify the type, size, and capacity of the stor age devices installed in th e computer, run Computer Setup. Refer to Computer Setup (F10) Uti[...]

Installing Additional Drives When installing drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive mu st be connecte d to the dark blue primary SAT A connector on the system board labeled SATA0. ● Connect an optical drive to the light blue SAT A connector on the system board labe led SATA2. ● The power cab les for the SA[...]

System Board Conne ctor System Board Label Color SATA1 SATA1 dark blue SATA2 SATA2 white SATA3 SATA3 light blue SATA4 SATA4 orange Media Card Reade r F_USB1 white Drives 73[...]

Removing an Optical Drive CAUTION: All removable media sho uld be taken out of a drive b efore removing the drive from the computer. To remove an optica l drive: 1. Prepare the compu ter for disassembly ( Preparation fo r Disassembly on page 50 ). 2. Remove the access pan el ( Access Panel on page 51 ). 3. Remove the front bezel ( Front Bezel on pa[...]

5. Unlock the drive by pulling the rele ase lever slightly away from the computer and placing in an upright position. 6. Push the optical drive slightly forward. Drives 75[...]

7. Disconnect the power cabl e and data cable from the rear of the optical drive. 8. Slide the drive out of the computer. To install an optical drive, reverse the removal proced ures. When installing an optical drive, slide the drive back until the hole on the drive a ligns with the alignment hole on th e computer. 76 Chapter 7 Remova l and Replace[...]

Removing a Hard Drive NOTE: Before you remove the ol d hard drive, be sur e to back up the d ata from the old h ard drive so that you can transfe r the data to the n ew hard driv e. Also, if you are replacing the primary hard dr ive, make sure you have created a Recovery Disc Set to restore the operating system, software d rivers, and any software [...]

3. Locate hard disk drive in the computer. 4. Remove the two screws that secure th e hard d rive cage to the computer. 78 Chapter 7 Remova l and Replacement Procedure s Microtower (MT) Chassis[...]

5. Press the latch at the side of t he hard drive cage to release it. 6. Lift the cage partia lly out of the computer. Drives 79[...]

7. Disconnec t the cables from the of the hard drive . 80 Chapter 7 Remova l and Replacement Procedure s Microtower (MT) Chassis[...]

8. The cage may cont ain one or two h ard disk driv es. Each drive has two screws on each side of the cage. Remove the screws for the drive to remove from the cage. Drives 81[...]

9. Slide the hard drive out o f the cage. To install a hard drive, reverse the remo val procedures. When installing a hard drive, align the screw holes on the hard disk drive with the screw holes on the cage. When installing a hard drive cage, set the hard driv e cage down into the bay, aligning the tabs on the bottom of the cage with the tabs on t[...]

Drives 83[...]

Front I/O and USB Panel Housing Assembly Description Spare part number Front I/O and USB assembly for use on 3300/3305 models 657110-001 Front I/O and USB assembly for use on 7500/7300 models 657113-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 50 ). 2. Remove the access pan el ( Access Panel on page 51 ) 3. Lay[...]

6. Remove the screw (1) that secures the housing to the chassis, an d then slide the housing up (2) . 7. Rotate t he top of the assembl y outward (1) , and then pull the ass embly away from the chassis (2) while guiding the cables thro ugh the hole in the chassis. To install the housin g assembly, reverse the removal proced ures. Note that the red [...]

Note that dual cables connect to some system board connectors as shown in the following image. 86 Chapter 7 Remova l and Replacement Procedure s Microtower (MT) Chassis[...]

Power Switch/LED Assembly Description Spare part number Power switch/LED assembly 657105-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 50 ). 2. Remove the access pan el ( Access Panel on page 51 ). 3. Lay the computer on its side wi th t he front fa cing towa rd you. 4. Remove the front bezel ( Front Bezel on pa[...]

8. Press the tab on the to p of the swit ch holder (1) to disengage it from the chassis, lift the switch upward to disengage the tab at the bottom of the switch (2) from the chassis, and then pull the power switch away from the chassis wh ile guidi ng the wires through th e hole in the chassis. To install the power switch/LED asse mbly, reverse the[...]

System Fan Description Spare part number Fan 657103-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 50 ). 2. Remove the access pan el ( Access Panel on page 51 ). 3. Lay the computer on its side wi th the rear facing toward you. 4. Remove the four Phillips screws th at secure the fan to the chassis, rotate the top[...]

5. Disconnect the cable from the red/brow n system board connec tor labeled SYS_FAN1 (1) , pull the fan into the chassis until it clears the ch a ssis lip, and th en lift it out of the chassis (2) . To install the fan, reverse the remo val procedures. 90 Chapter 7 Remova l and Replacement Procedure s Microtower (MT) Chassis[...]

Fan Sink Assembly Description Spare part number Fan sink for use in models with Intel proce ssors 657402-001 Fan sink for use in models with AMD p rocessors 656985-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 50 ). 2. Remove the access pan el ( Access Panel on page 51 ). 3. Lay the computer on its side wi th th[...]

6. Lift the heat sink fr om the processor a nd set it on its side to keep from contaminatin g the work area with thermal grea se. CAUTION: Heat sink retaini ng screws should be tighte ned in dia gonally opposite pa irs (as in an X) to evenly seat the heat sin k to the processor. This is espe cially important as the pins on the socket are very fragi[...]

Processor Model 7500/7300/3 300 uses Intel processors. Model 330 5 uses AMD processors. Description Spare part number Intel Core i7 processors 3770 (3.4 GHz, 8-MB L3 cache, 77W) for use only on 7500 models 688164-001 3770K (3.5 GHz, 8-MB L3 cache, 77W) for use only on 75 00 models 688165-001 2600S (2.7 GHz, 8-MB L3 cache, 65W) 638419-001 Intel Core[...]

Description Spare part number G860 (3.0 GHz, 3-MB L3 cache, 65W) 665122-001 G640 (2.8 GHz, 3-MB L3 cache, 65W) 691935-001 G630 (2.7 GHz, 3-MB L3 cache, 65W) 655971-001 AMD Phenom II processors: X6 1065T, quad core, 2-MB L2 cache, 2.9 GHz, E0 666426-001 X6 1055T, quad core, 2-MB L2 cache , 2.8 GHz, C3 617838-001 X6 1035T, quad core, 2-MB L2 cache , [...]

5. If you are removing a n Intel pro cessor, ro tate the loc king lever to its ful l open posi tion (1) , raise and rotate the microprocessor reta iner to its full open positio n (2) , and then carefully lift the processor from the socket (3) . CAUTION: Do NOT handle th e pins in the processor so cket. These pins are very fragil e and handling them[...]

6. If you are removing an AM D processor, rotate the locking lever to its full open position (1) , and then carefully lift the pr ocessor from the socket (2) . CAUTION: Do NOT handle th e pins in the processor socket. These pins are very fragile a nd handling them co uld cause irreparable da mage. Once pins are damaged it may be necessa ry to repla[...]

NOTE: After inst alling a new processor onto th e system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system ROM BIOS can be found on the Web at: http:h18000.www1.hp.co m/support/files . Processor 97[...]

Power Supply Description Spare part number Power supply, 300W 656721-001 WARNING! Voltage is always present on the system boar d when the computer is plugged into an active AC outlet. T o avoid possible personal in jury and damag e to the equipment the power cord should be disconn ected from the computer and/or the AC outlet before openin g the com[...]

5. Remove the four screws th at secure the p ower supply to the rear chassis. 6. Inside of the unit, p ress the power supply release la tch on the chassis base (1) . 7. Slide the power supply toward th e front of the computer (2) , then lift the power su pply out of the computer (3 ) . To install the po wer supply, reverse the removal procedure. Po[...]

System Board Description Spare part number System board for use in 3300 models with 65W Inte l processors (inclu des t hermal material) 656598-001 System board for use in 3300 models with 95W Inte l processors (inclu des t hermal material) 660281-001 System board for use in models with AMD processo rs on 3305 m odels (includes ther mal material) 63[...]

8. Remove the eight screws that secu re the system board to the chassis. 9. Slide the system bo ard toward the fron t of the ch assis, and then lift it up and out of the chassis. To install the system board, reverse the removal procedure. NOTE: When replacing the system board, you must also change the ch assis serial number in the BIOS. NOTE: After[...]

Battery The battery that comes with your comp uter provides power to the real-time clock and has a lifetime of about three ye ars. When replacin g the battery, use a battery equivalent to the battery originally installed on the comp uter. The computer come s with a 3-volt lithium coin cell battery. NOTE: The lifetime of the lithium battery can be e[...]

5. To insert the new battery, sli de one edge of the repl acement battery under the holde r’s lip with the positive side up (2) . Push th e other edge down un til the clamp snaps ove r the other edge of the battery. 6. Replace the computer access p anel. 7. Plug in the comput er and turn on power to the computer. 8. Reset the d ate and time, your[...]

8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis Adherence to the p rocedures and pr ecautions de scribed in this chapt er is essential fo r proper servic e. After completing all necessary removal and replacemen t procedures, run the Diagnostics utility to verify that all compo nents operate properly. NOTE: Not all features list[...]

Access Panel Description Spare part number Access panel 656832-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 104 ). 2. If the computer is o n a stand, re move the compute r from the stand. 3. Remove the Torx screw that secures the access pan el to the computer. Access Panel 105[...]

4. Slide the access panel toward the back of the computer, and the n pull it away from the computer. To install the access p anel, reverse the removal procedure. 106 Chapter 8 Remova l and Replacement Proc e dures Small Form Factor (SFF) Chassis[...]

Front Bezel Description Spare part number Front bezel 656835-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 104 ). 2. Remove the access pan el ( Access Panel on page 105 ). 3. Lift up the three tabs on the top of the bezel. 4. Rotate the beze l off the chassis. To install the fron t bezel, reverse th e removal pr[...]

Memory Description Spare part number 4-GB, PC3-10600 585157-001 2-GB, PC3-10600 635803-001 1-GB, PC3-10600 635802-001 The computer comes with double data rate 3 syn chrono us dynamic random access memory (DDR3- SDRAM) dual inline memo ry modules (DIMMs). DDR3-SDRAM DIMMs The memory socke ts on the system board can b e populated with up to two DIM M[...]

Populating DIMM Sockets There are two DIMM sockets on the syste m board, with one so cket per channel . Populate the DIMM sockets in the following orde r: DIMM1, DIMM2 NOTE: System board appearance may va ry. Item Description Socket Color Insertion Order 1 XMM1 socket, Channel A (populate first) Black 1 2 XMM2 socket, Channel A Black 2 NOTE: A DIMM[...]

If one channel will have more memory than th e other, the larger amount should be assigned to Channel A. For example, if you are popu lating the sockets wi th one 2-GB DIMM , and one 1-GB DIMMs, Channel A shoul d be populated with the 2-GB DIMM, and Channel B shou ld be populated with the 1-GB DIMM. Wi th this configuration, 2 GB w i ll run as dual[...]

5. Open both latches of the memory module socket (1) , and remove the memory mo dule from the socket (2) . NOTE: A memory module can be installe d in on ly one way. Match the notch on the module with the tab on the memory socket. For maximum performance, populate the sockets so that the memory ca pacity is spread as equally as possible be tween Cha[...]

6. To install a memory modul e, holding the modul e by the edges, completely sli de it into the slot. Make sure the module is pressed complete ly into the socket, and then gently push down on the module until it snaps in place. NOTE: A memory module can be installe d in only one way. Match the notch on the modu le with the tab on the memory socket.[...]

Expansion Card Description Spare part number Graphics cards nVidia GeForce GT530 2-GB graphics adapter 659354-001 nVidia GeForce GT520 1-GB graphics adapter 657400-001 nVidia GeForce 405 PCIe x16 graphics card, 1 GB 656789-001 ATI Radeon HD7350 512-MB grap hics adapter 676356-001 ATI Radeon HD6570 1-GB graphics adapter 659355-001 ATI Radeon HD6450 [...]

NOTE: Board appearance and color may vary. NOTE: You can install a PCI Exp ress x1, x4, x8, or x16 ex pansion card in the PCI Express x16 expansion slot. Item Description PCIe X16 PCI Express x16 expansion slot PCIe x1 PCIe x1 expansion slot PCI PCI expansion slot PCI PCI expansion slot To remove, replace, or add an expansion card: 1. Prepare the c[...]

4. Release the slot cover bracket by re moving the screw that secures the b racket, and then lifting the bracket off th e computer. 5. Before installing an expansion ca rd, remove the expansion slot co ver or the existing expansion card. NOTE: Before removing an installed expansion ca rd, disconnect any cables that may be attached to the expans ion[...]

b. If you are remo ving a PCI Express x16 card, pull th e retention arm on the back of the expansion socke t away from the card and ca refully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from th e inside of the chassi s to re le ase it from the chassis fr[...]

8. To install a new expansio n card, hold the card just above the expans ion socket on the system board then mo ve the card toward the rear of the chassi s so that the bra cket on the card is aligned with th e open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board. NOTE: When installing an e[...]

10. Connect external cables to the ins talled card, if needed. Connect internal cables to the system board, if needed. 11. Reconfigure the computer, if ne cessary. Cable Management Always follow good cable management practices when working insi de the computer. ● Keep cables away from major heat sources like the h eat sink. ● Do not jam cable s[...]

Cable Connections System board conn ectors are color -coded to mak e it easier to find the proper conne ction. Connector Name Connector Color Description ATX_POWER white Power supply, 24-pin ATX_CPU white Power supply, 4-pin SYS_FAN brown Chassis fan CPU_FAN white Heat sink fan INT_SPKR white Speaker F_PANEL black Power switch F_AUDIO yellow Front [...]

Drives Description Spare part number 16X SATA DVD±RW drive 581600-001 DVD-ROM d rive 581599-001 2 TB, 7200 rpm SATA hard drive 616608-001 1.5 TB, 7200 rpm SATA hard drive 613209-00 1 1 TB, 7200 rpm SATA hard drive 621418-001 750 GB, 7200 rpm SATA hard drive 632938-001 500 GB, 7200 rpm SATA hard drive 621421-001 320 GB, 7200 rpm SATA hard drive, 2.[...]

Removing Drives When installing drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive mu st be connecte d to the dark blue primary SAT A connector on the system board labeled SATA0. ● Connect an optical drive to the light blue SAT A connector on the system board labe led SATA2. ● The power cab les for the SATA driv es co[...]

5. If removing an opti cal drive, disconnect the cables from the rear of the drive. 6. Remove the Torx screw from th e cage. 7. Return the drive to its normal position. 122 Chapter 8 Remova l and Replacement Proc e dures Small Form Factor (SFF) Chassis[...]

8. Push the optical drive from behind, and then remove it from the front of the computer. Removing the Hard Drive NOTE: Before you remove the ol d hard drive, be sur e to back up the d ata from the old h ard drive so that you can transfer the data to the new hard drive. The preinstalled 3.5-inch hard drive is located under the power supply. To remo[...]

5. On the front of the computer, pull an d hold the har d drive release lat ch to unlock the hard driv e. 6. With the re lease latch pulled out, li ft the rear o f the hard drive. 124 Chapter 8 Remova l and Replacement Proc e dures Small Form Factor (SFF) Chassis[...]

7. Disconnect the cables from the rear of the hard drive. 8. Remove the hard drive from th e computer. Drives 125[...]

9. Remove the four gui de screws from the hard drive for use in th e replacement hard drive. To replace the hard drive, re verse the removal procedures. 126 Chapter 8 Remova l and Replacement Proc e dures Small Form Factor (SFF) Chassis[...]

Power Switch Description Spare part number Power switch/LED assembly 656984-001 The power switch is attached to the front of the chassis using tab s (no screws). Its cab le routes through metal ta bs in the chas sis floor. The powe r switch cable connects to the front USB assembly cable. 1. Prepare the compu ter for disassembly ( Preparation fo r D[...]

5. Disconnect th e power switch cabl e from the front U SB assembly cable. 6. From the outside, front of the computer, press the tab on the right side of the power sw itch (1) to disengage it from the chassis. 7. Rotate t he power sw itch righ t to left (2) , an d then remove it from the computer (3) while routing the cable through the hole in the [...]

Front USB Assembly Description Spare part number Front I/O and card reader ( 6-in-1) 656983-001 The front USB assemb ly is secured to the front of the chassis with one screw. Push the assembly into the chassis to remove it. 1. Prepare the compu ter for disassembly ( Preparation fo r Disassembly on page 104 ). 2. Remove the access pan el ( Access Pa[...]

5. Remove the cables from the clip on the ba se pan of the co mputer. 6. From the front of the co mputer, remove the screw th at secure s the ass embly to th e front of the chassis. 130 Chapter 8 Remova l and Replacement Proc e dures Small Form Factor (SFF) Chassis[...]

7. Push the left side of th e assembly down sligh tly (1) , a nd then pus h the assembly into the computer (2 ) . 8. Remove the assembly from th e computer. To install the front USB a ssembly, reverse the re moval procedure. Front USB Assembly 131[...]

Fan Assembly Description Spare part number Fan 656834-001 The fan assembly is attac hed to the inside floo r of the chassis usin g two screws. The fan is inside of a removal metal cage. 1. Prepare the compu ter for disassembly ( Preparation fo r Disassembly on page 104 ). 2. Remove the access pan el ( Access Panel on page 105 ). 3. Remove the front[...]

9. if you need to remove the fan from the metal case , remove the four screws that secure the fan to the case, and re move the fan from the case. To install the fan, reverse the r emoval procedure. Fan Assembly 133[...]

Fan Sink Description Spare part number Fan sink 657402-001 The fan sink is secu red atop the processor with four captive Torx screws. A fan cable connects to the system board. 1. Prepare the compu ter for disassembly ( Preparation fo r Disassembly on page 104 ). 2. Remove the access pan el ( Access Panel on page 105 ). 3. Loosen the four captive sc[...]

4. Disconnect the cable fr om the system board (1) , lift the fan sink from atop the processor (2) and set it on its side to keep from cont aminating the work ar ea with thermal grea se. When reinstalling the fan sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been app lied to the top of the proce [...]

Processor Description Spare part number Intel Core i7 processors 2600S (2.7 GHz, 8-MB L3 cache, 65W) 638419-001 Intel Core i5 processors 2500S (2.7 GHz, 6-MB L3 cache, 65W) 638420-001 2500 (3.3 GHz, 6-MB L3 cache, 95W) 638631-001 2405S (2.5-GHz, 6-MB L3 cache, 65W) 656790-001 2400S (2.5 GHz, 6-MB L3 cache, 65W) 640953-001 2400 (3.1 GHz, 6-MB L3 cac[...]

6. Carefully lif t the proce ssor from the socket (3) . CAUTION: Do NOT handle th e pins in the processor so cket. These pins are very fragil e and handling them co uld cause irreparable damage. Once pins a re damaged it ma y be necessary to replace the system bo ard. The heat sink must be instal led within 24 hours of installing the processor to p[...]

NOTE: After installing a new processor onto the system board, always update the syst em ROM to ensure th at the latest version of the BIOS is be in g used on the computer. Th e latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/ support/files . Power Supply Description Spare part number Power supply, 220W 656722-001 Power supp[...]

5. From the rear of the com puter, remove the four screws that secure the power supply to the computer. 6. On the inside of the computer, press th e tab at the front of the power supply (1) , pull the power supply forward, slide it back and toward the si de of the computer so it can sit lower on the bottom of the computer, and then rotate it an d l[...]

System Board Description Spare part number System board for use in models with 65W pr ocessors (incl udes thermal material) 656598-001 System board for use in models with 95W pr ocessors (incl udes thermal material) 660281-001 System board for use in Brazil (includes thermal material) 665223-001 The system board is secured to the computer with six [...]

9. Remove the six screws that secure the system board to the chassis. 10. Slide the system board away from the rear of th e comput er to disengage the ports, and then lift the board up a nd out of the ch assis. To install the system board, reverse the removal procedure. NOTE: When replacing the system board, you must also change the ch assis serial[...]

CAUTION: Before reinstalling the hea t sink you must clean the top of the proc essor and the bottom of the heat sink with an alco hol pad supplied in the spares kit. After the a lcohol has evaporated, apply thermal grease to the top of the processor fr om the syringe supplied in th e spares kit. CAUTION: When reconnec ting the cables it is importan[...]

5. To insert the new battery, sli de one edge of the repl acement battery under the holde r’s lip with the positive side up (2) . Push th e other edge down un til the clamp snaps ove r the other edge of the battery. 6. Replace the computer access p anel. 7. Plug in the comput er and turn on power to the computer. 8. Reset the d ate and time, your[...]

A Troubleshooting Without Diagnostics This chapter provide s information on how to iden tify and correct minor problems, such as USB devices, hard drive, optical drive, graphics, audio, memory, and software prob lems. If you encou nter problems with the co mputer, re fer to the tables in this chapter for probable causes and recommended solutions. N[...]

● Refer to the comprehensive online tech nical support at http://www.hp. com/ support . ● Refer to Helpful Hints on page 145 in this guide. To assist you in reso lving problems online , HP Instant Supp ort Professional Ed ition provides you w ith self-solve di agnostics. If you n eed to contact HP support, use H P Instant Supp ort Professional [...]

● Wake the computer by pressing an y key on the keybo ard or pressing the power button . If the system remains in su spend mode, shut down th e comp uter by pressing and hold ing the power button for at least four seconds th en press the pow er button again to restart the co mputer. If t he system will not shut down, unplug the power cord, wait a[...]

Solving General Problems You may be able to easily resolve the g eneral pr obl ems described in this section . If a problem persists and you are unable to resolv e it yourself or if you fe el uncomfortable ab out performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plug ged into an AC power so urce, volt[...]

Cursor will not mo ve using the arrow keys on the ke ypad. Cause Solution The Num Lock key is turned on. Press the Num Lock key. The Num Lock light must be off if you want to use the arro w keys on the keypad. You can also disable or enable the Num Lock key in Computer Setup at Advanced > Device Options . There is no sound or sound volume is t o[...]

Table A -1 Solving General Pro blems (continued ) Poor performance. Cause Solution Virus resident on the hard drive. Run virus protection progr am. Too many applications running. Windows 7: 1. Close unnecessary applications to free up memory. 2. Add more memory. 3. Some applications run in the background and can be closed by right-clicking on their[...]

Computer powe red off automa tically and the Pow er LED flashes Red two times, onc e every second, followed by a two second pause, an d the computer beep s two times. (Beep s stop after fifth iterat ion but LEDs continue flashing). Cause Solution Processor thermal protection activated: A fan may be blocked or not turning. OR The heat sink is not pr[...]

Solving Power Problems Common causes and so lutions for po wer problems are listed in the f ollowing table. Table A -2 Solving Power Problems Power supply shuts down intermittent ly. Cause Solution If equipped with a voltage selector, volta ge selector switch on rear of computer chassis (some mo dels) not switched to correct line voltage (115V or 2[...]

Power LED flashes Re d four times, onc e every second, follow ed by a two sec ond pause, and the co mputer beeps four times. (Beeps stop after fifth it eration but LEDs co ntinue flashing.) Cause Solution Power failure (power supply is overload ed). 1. If equipped with a voltage selector, check that the voltage selector, located on the rear of the [...]

Solving Hard Drive Problems Table A -3 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. 1. In Windows 7, click Start , click Computer , and rig ht- click on a driv e. Select Properties , and then select the Tools tab. Under Error-checking click Check Now . In Windows 8, on the Start screen[...]

Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from the hard drive but the ha rd drive may have been damaged. 1. Perform Drive Protection System (DPS) testing in system ROM. System files missing or not properly installed. 1. Insert bootable media and restart the computer. 2. Boot to the windows installation media[...]

Computer seems to be loc ked up. Cause Solution Program in use has stopped responding to comma nds. 1. Use the task manager to close programs that do not respond. 2. Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power but[...]

Solving Media Card Reader Problems Table A -4 Solvi ng Media Ca rd Reader Pr oblems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a capacity greater than 32MB with the FAT3 2 format. Some digital cameras use the FAT (FAT16 & FAT12 ) format and can [...]

Do not know how t o remove a media card correctly. Cause Solution The computer’s software is used to safe ly eject the card. In Windows 7, click Start , select Computer , right-click on the corresponding drive icon, and then select Eject . Pull the card out of the slot. In Windows 8, on the Start screen, typ e e , and then click File Explorer fro[...]

Solving Display Problems If you encounte r display problems, see the do cumentation that came with the monitor a nd to the common causes and solutions listed in the following table. Table A -5 Solving Display Problem s Blank screen (no video ). Cause Solution Monitor is not turned on and the monitor light is not on. Tu rn on the monitor and check t[...]

Blank screen and the p ower LED flashes Red five times, once every second, followed by a two se cond pause, and the computer beep s five times. (Be eps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. R[...]

Blurry video or reque sted resolution cann ot be set. Cause Solution If the graphics controller was upgr aded, the correct grap hics drivers may not be loaded. Install the video drivers included in the upgrade kit. Monitor is not capable of displaying requested resolutio n. Change requested resolution. Graphics card is bad. Re place the graphics ca[...]

“Out of Range” displays on screen. Cause Solution Video resolution and refr esh rate are set higher than wha t the monitor supports. Restart the computer and enter Safe Mode. Change the settings to a supported setting then restart the computer so that the new settings take effect. To enter Safe Mode in Windows 7: 1. Restart the computer. 2. Pre[...]

Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture o n the screen (flat pa nel m onitors using an an alog VGA input c onnection only). Cause Solution Flat panel monitor’s internal digital conversi on circuits may be unable to correctly interpr et the output sync[...]

Solving Audio Problems If the computer ha s audio features a nd you enco unter audio problems, see the common cau ses and solutions listed in the foll owing table. Table A -6 Solving Audio Problems Sound cuts in and o ut. Cause Solution Processor resources are being used by other open applications. Shut down all open processor-intensive ap plicatio[...]

Table A -6 Solving Audio Problems (continued) Sound does not come out of the speaker o r headphones. Cause Solution Some applications can select which audio output device is used. Make sure the application has selected the correct aud io device. The operating system controls may be set to use a different audio device as the default output device th[...]

Table A -6 Solving Audio Problems (continued) There is no sound or sound volume is t oo low. Cause Solution Some applications can select which audio output device is used. Make sure the application has selected the correct aud io device. The operating system controls may be set to use a different audio device as the default output device than what [...]

Table A -7 Solvin g Print er Problems (continue d) Printer prints garbled information. Cause Solution The cables may not be connected p roperly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back on. Printer will not print. Cause Solution The printer may be out of pa per. Ch[...]

Solving Keyboard and Mouse Problems If you encounte r keyboard or mouse problems, see the document ation that came with the equipmen t and to the commo n causes and solutio ns listed in the following tabl e. Table A -8 Solving Keyboard Problems A wireless keyboard/mouse is no t working correctly. Symp toms include lagging mouse movemen t, jumpy mou[...]

Table A -9 Solvi ng Mouse Pr oblems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plu gged into the back of the computer. Shut down the computer using the keybo ard. Windows 7: 1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to display the Start menu. 2. Use the arr[...]

Solving Hardware Installation Problems You may need to reconfigure the compu ter when you add or remove hardware, such as an addi tional drive or expansion card. If you install a plug an d play device, Windows auto matically recognizes the device and configures the computer. If you insta ll a non-p lug and play device, you must reconfigu re the com[...]

Computer will not start. Cause Solution Wrong memory modules we re used in the upgrade or memory modules were installed in the wrong location. 1. Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation. NOTE: DIMM1 or XMM1 must always be installed. On all comp[...]

Power LED flashes Re d ten times, once every second, followed by a two second pause, and the computer beeps ten times. (Beeps stop after fifth ite ration but LEDs con tinue flashing.) Cause Solution Bad option card. 1. Check each option card by removing the cards one a t time (if multiple cards), then power on the system to see if fault goes aw ay.[...]

Network driver does not detect netw ork controller. Cause Solution Network controller is disabled. 1. Run Computer Setup and enable network co ntroller. 2. Enable the network controller in the opera ting system using Device Manager. To access Device Manager in Windows 7, click Start , select Control Panel , and then sele ct Device Manager . To acce[...]

Diagnostics reports a failure. Cause Solution The cable is not secur ely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is secure ly attached to the correct device. The cable is attached to the in correct connector. Ensure that the cable is attached to the correct connector. There [...]

Table A-11 Solving Network Problems (co ntinued) Network controller s tops working without apparent cause. Cause Solution The cable is not secur ely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is secure ly attached to the correct device. The network controller is d efective. Con[...]

Table A-12 Solving Memory Problems System will not bo ot or does not func tion properly after installing additional memory mod ules. Cause Solution A memory module is not installed in the DIMM1 or XMM1 socket. Ensure that a memory module is installed in the DIMM1 or XMM1 socket on the system board. This socket must be populated with a memory module[...]

Solving Processor Problems If you encounte r processor problems, common ca uses and solutions are listed in the following table. Table A-13 Solving Processor Problems Poor performance is experienced. Cause Solution Processor is hot. 1. Make sure the airflow to the computer is not blocked. 2. Make sure the fans are connected and working pro perly (s[...]

Table A-14 Solving CD-ROM and DVD Problems (continue d) System will not bo ot from CD-ROM or DVD drive. Cause Solution Network Boot is enabled in Compu ter Setup. Run the Computer Setup utility and disable Network Boot in Security > Network Boot . Non-bootable CD in drive. Try a bootable CD in the drive. Boot order not corre ct. Run the Computer[...]

Cannot eject c ompact disc (tra y-load unit). Cause Solution Disc not properly seated in the drive. Turn off the computer and insert a thin metal r od into the emergency eject hole and push firmly. Slowly p ull the tray out from the drive until the tray is fully extended, then remove the disc. CD-ROM, CD-RW, DVD-ROM, or DVD- R/RW drive cannot read [...]

Solving USB Flash Drive Problems If you encounte r USB flash drive problems, common causes and solu tions are listed in the following table. Table A-15 Solving USB Flash Drive Problems USB flash drive is not se en as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is no t available. Change the default drive [...]

Solving Front Panel Component Problems If you encounte r problems with devices connecte d to the front panel, refe r to the common cau ses and solutions listed in the foll owing table. A USB device, headpho ne, or microphone is not recognized by the com puter. Cause Solution Device is not properly connected. 1. Turn off the computer. 2. Reconnect t[...]

Unable to connect to the Internet. Cause Solution IP address is not configured properly. Co ntact your ISP for the correct IP addr ess. Cookies are corrup ted. (A “cookie” is a small piece of information that a Web server can store temporarily with the Web browser. This is useful for having the bro wser remember some specific information that t[...]

Solving Software Problems Most software problems occu r as a result of the foll owing: ● The application wa s not installed or configured co rrectly. ● There is insufficient m emory available to run the application. ● There is a conf lict between a pplications. ● Be sure that all the neede d device drivers have been insta lled. ● If you h[...]

Computer will not continue after HP logo screen disp lays. Cause Solution System files may be damaged. In Win dows 7, use recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. Windows Startup Repair is one of the recovery tools in the System Recovery Options m[...]

Contacting Customer Support For help and service, conta ct an authorized reselle r or dealer. To locate a reseller or dealer near yo u, visit http://www.hp.com . NOTE: If you take the computer to an authorized reselle r, dealer, or service provider for service, remember to pro vide the setup a nd power-on passwords if they are set. Refer to the num[...]

B HP PC Hardware Diagnostics Use the UEFI-based ha rdware diagnostic solu tion that HP inclu des on all products to diagnose hardware issues. You can use this tool even if the computer will not boot to the operating system. This tool also works with co mponents not diagnosed in HPSA. Why run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic [...]

How to access and run HP PC Hardware Diagnostics You can run the diagno stics from one of three pl aces, depending on your p reference and the he alth of the computer. 1. Turn on the co mputer and p ress Esc repeatedly until the BIOS Boot Menu appears. 2. Press F2 or select Di agnostic s (F2) . Pressing F2 signals the system to se arch for the diag[...]

Downloading HP PC Hardware Diagnostics to a USB device 1. Go to http://www.hp.com . 2. Click the Support & Drivers li nk. 3. Select the Drivers & Software tab. 4. Enter the produc t name in the text box a nd click Search . 5. Select your specif ic computer mo del. 6. Select your operating system. 7. In the Diagnostic section, click the HP U[...]

C Backup and Recovery Restoring and recovering in Windows 7 To protect from loss or damage, back up your person al data files. Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files. To protect th e software from loss or damage, keep a backup copy of all system software, application[...]

System Recovery completely e rases and reformat s th e hard disk drive, deleting all data fi les that you have created, and th en reinstal ls the operating system, p rograms, and drivers. However, yo u must reinstall any softw are that was not inst alled on the co mputer at the factory. This includes software that came on media in cluded in the com[...]

8. System Recovery begins. After Syst em Recovery is complete, click Fini sh to restart the computer. 9. When Windo ws has loaded, shut do wn the comput er, reconnect all perip heral devices, and then turn the computer ba ck on. System Recovery when Wi ndows is not respondin g CAUTION: System Recovery deletes all data and programs you created or in[...]

● If you are creating recovery discs, be sure to use high-quality discs. It is normal for the system t o reject defective discs. You will be prompted to insert a new blank disc to try again. ● The number of discs in the reco very-disc set depends on your co mputer model (typica lly 3 to 6 DVDs). The Recovery Media Crea tion program tells you th[...]

Using recovery media CAUTION: System Recovery deletes all data a nd programs you have created or installe d. Back up any important data to a CD or DVD or to a USB flash drive. To create recovery m edia, see System recovery using recovery medi a on page 190 . To perform a System Recovery using recovery media: 1. If using a set of D VDs, insert the f[...]

Backup and recovery in Windows 8 To protect you r information, use Windows Backup and Restor e to back up individu al files and folder s, back up your entire hard drive, crea te system repair media, or create system restore points. In case of system failure, you can use the backup file s to restore the contents of yo ur computer. From the Start s c[...]

Performing a system recovery In case of system failure or inst ability, the computer provides the following tools to recover your files: ● Windows recovery to ols: You can use Windo ws Backup and Restor e to recover inform ation you have previously backed up . You can also u se Wi ndows Automatic Re pair to fix problems th at might prevent Window[...]

Using f11 recovery tools CAUTION: Using f11 co mpletely erases hard dr ive conten ts and reformats the hard drive . All files that you have created and any software that yo u have installed on th e computer are permanen tly removed. The f11 recovery tool reinstalls the operatin g system and HP programs and drivers that were installed at the fa ctor[...]

D Power Cord Set Requirements The power supplies o n some computers have exte rnal power switches. The voltage select switch feature on the co mputer permits it to operate from any line voltage between 100-120 o r 220-240 volts AC. Power supplies on those computers that do n ot have extern al power switches are equipped with internal switches that [...]

Country-Specific Requirements Additional requi rements specific to a country are sh own in parentheses an d explained below. Country Ac crediting Agency Country Accrediting Agency Australia (1) Austria (1) Belgium (1) Canada (2) EANSW OVE CEBC CSA Italy (1) Japan (3) Norway (1) Sweden (1) IMQ METI NEMKO SEMKO Denmark (1) Finland (1) France (1) Germ[...]

E POST Error Messages This appendix lists the erro r codes, error messa g es, and the various indicator li ght and audible sequences that yo u may encounter durin g Power-On Self-Tes t (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error co ndition. POST Message Disabled suppresses most system [...]

POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages th at may be encoun tered during POST. NOTE: The computer wi ll beep once after a POST text messa ge is displayed on the scre en. Table E-1 Numeric C odes and Text Message s Control pa[...]

Table E-1 Numeric C odes and Text Message s (continued) Control panel message Description Recommended action 163-Time & Date Not Set Invalid time or date in configuration memory. RTC (real-time clock) battery may need to be replaced. Reset the date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace [...]

Table E-1 Numeric C odes and Text Message s (continued) Control panel message Description Recommended action 303-Keyboard Controller Error I/O board keyboard contr oller. 1. Reconnect keyboard with computer turn ed off. 2. Replace the system board. 304-Keyboard or System Unit Err or Keyboard failure. 1. Reconnect the keyboard with computer turn ed [...]

Table E-1 Numeric C odes and Text Message s (continued) Control panel message Description Recommended action 601-Diskette Controller Error Diskette controller circuitry or floppy drive circuitry incorrect. 1. Check and/or replace cables. 2. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 211 .) 3. Replace diskette drive. 4[...]

Table E-1 Numeric C odes and Text Message s (continued) Control panel message Description Recommended action 1720-SMART Hard Drive Detects Imminent Failure Hard drive is about to fail. (Some hard drives have a hard drive firmwar e patch that will fix an erroneous error message .) 1. Determine if hard drive is giving correct error message. Enter Com[...]

Table E-1 Numeric C odes and Text Message s (continued) Control panel message Description Recommended action 2201-MEBx Module did not checksum correctly Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3[...]

Table E-1 Numeric C odes and Text Message s (continued) Control panel message Description Recommended action 2211-Memory not configured correctly for proper MEBx execution. DIMM1 or XMM1 is not installed. Make sure there is a memory module in the black DIMM1 socket and that it is properly seated. 2212-USB Key Provisioning failure writing to device [...]

Table E-1 Numeric C odes and Text Message s (continued) Control panel message Description Recommended action 2230-General error during MEBx execution E rror occurred during MEBx execution which fails into the “General” groupin g. Status information displayed along with the error provides further clarity into the failure. MEBx handles transferen[...]

Table E-1 Numeric C odes and Text Message s (continued) Control panel message Description Recommended action Network Server Mode Active and No Keyboard Attach ed Keyboard failu re while Network Server Mode enabled. 1. Reconnect keyboard with computer turn ed off. 2. Check connector for bent or missing pins. 3. Ensure that none of the keys are depre[...]

Table E-2 Diagnostic Front Panel LEDs and Aud ible Codes (continued) Activity Beeps Possible Cause Recommended Ac tion Red Power LED flashes two times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 2 Processor thermal protection activated: A fan may be blocked or not t[...]

Table E-2 Diagnostic Front Panel LEDs and Aud ible Codes (continued) Activity Beeps Possible Cause Recommended Ac tion Red Power LED flashes five times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 5 Pre-video memory error. CAUTION: To avoid damage to the DIMMs or the[...]

Table E-2 Diagnostic Front Panel LEDs and Aud ible Codes (continued) Activity Beeps Possible Cause Recommended Ac tion Red Power LED flashes ten times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 10 Bad option card. 1. Check each option card by removin g the card (on[...]

F Password Security and Resetting CMOS This computer supports security password featur es, which ca n be established through the Comput er Setup Utilities menu. This computer supports two se curity password fe atures that are e stablished through the Co mputer Setup Utilities menu : setup password a nd power-on password. When yo u establish on ly a[...]

Resetting the Password Ju mper – Models 3300/3305 To disable the power-on or se tup password features , or to clear the pow er-on or setup passwords, complete the fo llowing steps: 1. Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from th e power outlet. 2. With the powe[...]

Resetting the Password Ju mper – Model 7300/7500 To disable the power-on or se tup password features , or to clear the pow er-on or setup passwords, complete the fo llowing steps: 1. Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from th e power outlet. 2. With the power[...]

Clearing and Resetting the CMOS – Models 3300/3305 The computer’s configuratio n memory (CMOS) stores information about the computer’s configuration. The CMOS bu tton resets CMOS but doe s no t cl ear the power-on and setup passwords. Clearing CMOS wi ll clear the Active Manage ment Technology (AMT) settings in the Manag ement Engine BIOS Ext[...]

Clearing and Resetting th e CMOS – Model 7300/7500 The computer’s configuratio n memory (CMOS) stores information about the computer’s configuration. The CMOS bu tton resets CMOS but doe s no t cl ear the power-on and setup passwords. Clearing CMOS wi ll clear the Active Manage ment Technology (AMT) settings in the Manag ement Engine BIOS Ext[...]

G Specifications MT Specifications Table G -1 Specifications Chassis Height Width Depth 15.08 in 6.82 in 16.58 in 38.2 cm 17.3 cm 42.1 cm Approximate Weight 22.0 lb 10.0 kg Temperature Ra nge Operating Nonoperating 41° to 95°F -22° to 149°F 5° to 35°C -30° to 65°C Relative Humidity (nonconde nsing) Operating 15-90% 15-90% 15-90% 15-90% Maxi[...]

Table G -1 Specifications (conti nued) Model Rated Volt age Rang e 300W 100-240 VAC 1 *Heat dissipation is calculated based on the measured watts , assuming the service level is attained for one h our. SFF Specifications Table G -2 Specifications Chassis Height Width Depth 12.77 in 4.98 in 15.61 in 32.5 cm 10.4 cm 39.7 cm Approximate Weight 13.9 lb[...]

Index A access panel MT spare part number 51 removal and replaceme nt 51 SFF removal and replacement 105 SFF spare part number 105 access panel, locke d 148 access panel, MT spare part number 22, 30 access panel, SFF spare part number 33, 38 audible code s 207 audio problems 163 B Backup and Restore 193 battery disposal 49 removal and replaceme nt [...]

front fan SFF removal and replacement 132 front I/O and card reader assembly SFF spare part number 129 spare part number 36, 39 Front I/O and USB assembly MT spare part number 84 spare part number 26, 30 front I/O device removal and replaceme nt 84 front I/O, power switch assembly SFF removal and replacement 129 front panel problems 180 G general p[...]

CD-ROM o r DVD 176 flash drive 179 front panel 180 general 147 hard drive 153 hardware ins tallation 169 Internet acce ss 180 keyboard 167 Media Card Reader 156 memory 174 monitor 158 mouse 167 network 171 power 151 printer 165 processor 176 software 182 processor removal and replaceme nt 94 SFF removal and replacement 136 spare part number 22, 29,[...]

tools, servicing 47 Torx T15 screwdriver 47 V ventilation, proper 45 W Wake-on-LAN feature 171 Windows 8 operating system DVD 195 Index 221[...]