HP PHOTOSMART C4380 manual

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Buen manual de instrucciones

Las leyes obligan al vendedor a entregarle al comprador, junto con el producto, el manual de instrucciones HP PHOTOSMART C4380. La falta del manual o facilitar información incorrecta al consumidor constituyen una base de reclamación por no estar de acuerdo el producto con el contrato. Según la ley, está permitido adjuntar un manual de otra forma que no sea en papel, lo cual últimamente es bastante común y los fabricantes nos facilitan un manual gráfico, su versión electrónica HP PHOTOSMART C4380 o vídeos de instrucciones para usuarios. La condición es que tenga una forma legible y entendible.

¿Qué es un manual de instrucciones?

El nombre proviene de la palabra latina “instructio”, es decir, ordenar. Por lo tanto, en un manual HP PHOTOSMART C4380 se puede encontrar la descripción de las etapas de actuación. El propósito de un manual es enseñar, facilitar el encendido o el uso de un dispositivo o la realización de acciones concretas. Un manual de instrucciones también es una fuente de información acerca de un objeto o un servicio, es una pista.

Desafortunadamente pocos usuarios destinan su tiempo a leer manuales HP PHOTOSMART C4380, sin embargo, un buen manual nos permite, no solo conocer una cantidad de funcionalidades adicionales del dispositivo comprado, sino también evitar la mayoría de fallos.

Entonces, ¿qué debe contener el manual de instrucciones perfecto?

Sobre todo, un manual de instrucciones HP PHOTOSMART C4380 debe contener:
- información acerca de las especificaciones técnicas del dispositivo HP PHOTOSMART C4380
- nombre de fabricante y año de fabricación del dispositivo HP PHOTOSMART C4380
- condiciones de uso, configuración y mantenimiento del dispositivo HP PHOTOSMART C4380
- marcas de seguridad y certificados que confirmen su concordancia con determinadas normativas

¿Por qué no leemos los manuales de instrucciones?

Normalmente es por la falta de tiempo y seguridad acerca de las funcionalidades determinadas de los dispositivos comprados. Desafortunadamente la conexión y el encendido de HP PHOTOSMART C4380 no es suficiente. El manual de instrucciones siempre contiene una serie de indicaciones acerca de determinadas funcionalidades, normas de seguridad, consejos de mantenimiento (incluso qué productos usar), fallos eventuales de HP PHOTOSMART C4380 y maneras de solucionar los problemas que puedan ocurrir durante su uso. Al final, en un manual se pueden encontrar los detalles de servicio técnico HP en caso de que las soluciones propuestas no hayan funcionado. Actualmente gozan de éxito manuales de instrucciones en forma de animaciones interesantes o vídeo manuales que llegan al usuario mucho mejor que en forma de un folleto. Este tipo de manual ayuda a que el usuario vea el vídeo entero sin saltarse las especificaciones y las descripciones técnicas complicadas de HP PHOTOSMART C4380, como se suele hacer teniendo una versión en papel.

¿Por qué vale la pena leer los manuales de instrucciones?

Sobre todo es en ellos donde encontraremos las respuestas acerca de la construcción, las posibilidades del dispositivo HP PHOTOSMART C4380, el uso de determinados accesorios y una serie de informaciones que permiten aprovechar completamente sus funciones y comodidades.

Tras una compra exitosa de un equipo o un dispositivo, vale la pena dedicar un momento para familiarizarse con cada parte del manual HP PHOTOSMART C4380. Actualmente se preparan y traducen con dedicación, para que no solo sean comprensibles para los usuarios, sino que también cumplan su función básica de información y ayuda.

Índice de manuales de instrucciones

  • Página 1

    HP Photo smar t C4 3 80 A ll-in- One s er i e s W in do w s He lp[...]

  • Página 2

    Contents 1 HP Photosmart C4 380 All-in-One seri es Help ............... .................................. .......................5 2 HP All-in-On e overview The HP All-in-One at a glance............ ....................................... ..................................... ............7 Control panel buttons.....................................[...]

  • Página 3

    7 Print from your compute r Print from a sof tware application............................................................................... ............... 41 Make the HP All-in-One the default printer...... ....................... . ........ .........................................42 Change the print settings for the current job... ............[...]

  • Página 4

    Change the copy settings for the current jo b............. ......................................................... ......71 Make multiple copies of the same original............. ........................... ............................ ......71 Change copy speed or quality.............. ............................................................[...]

  • Página 5

    Errors............ ............................. ............................... ............................... .................. .............139 Device messages.............................................................................................................139 File messages....... .................. ...................... ..........[...]

  • Página 6

    1 HP Photosmart C4380 All-in- One series Help For informati on about the HP All-in-One, se e: •“ HP All-in-One overview” on page 7 •“ Find more information” on page 11 •“ How do I?” on page 13 •“ Finish sett ing up the HP All-in-One ” on page 15 •“ Load origin als and load paper” on pa ge 31 •“ Print from your comp[...]

  • Página 7

    Chapter 1 6 HP Photosmart C4380 All-in-One series Help HP Photosmart C4380 All-in- One series Help[...]

  • Página 8

    2 HP All-in-One overview Use the HP All-in-One to qui ckly and easily accomplish ta sks such as making a copy, scanning documents, or printing photos from a memory card. You can access many HP All-in-One func tions directly from the control panel, wit hout turning on your computer. This section co ntains the following topics: • The HP All-i n-One[...]

  • Página 9

    Label Description 12 Rear USB port 13 Power connection * * Use only with the power adapter supplied by HP. Control panel buttons Label Icon Name and Description 1 On button: Turns the HP All-in-One on or off. When the HP All- in-One is off, a minimal amount of power is still used by the device. To completely remove power, turn the HP All-in-One off[...]

  • Página 10

    Label Icon Name and Desc ription 5 Cancel button: Stops a task (suc h as scanning or copying) or resets settings (such as Quality and Copies). 6 Scan button: Starts a scan. When a memory card is inserted, this button advances to the next photo on the memor y card when pressed. 7 Start Copy Black button: Star ts a black-and-white copy. In certain si[...]

  • Página 11

    Chapter 2 10 HP All-in-One overview HP All-in-One overview[...]

  • Página 12

    3 Find more information You can access a variety of re sources, both printed and on screen, that provid e information about setting up and using the HP All-in-One . Setup Guide The Setup Guid e provides instructions for setting up the HP All- in-One and installing software. Make sure you follow the steps in the Setup Guide in order. If you have pro[...]

  • Página 13

    Chapter 3 12 Find more information Find more informat ion[...]

  • Página 14

    4 How do I? This section cont ains links to commonly performed ta sks, such as sharing and pr inting photos and o ptimizing your print jobs. •“ How do I make a bo rderless copy of a photo?” on pag e 73 •“ How do I print borderless photo s on 10 x 15 cm (4 x 6 inch) paper?” on page 48 •“ How do I get the best pri nt quality?” on pa[...]

  • Página 15

    Chapter 4 14 How do I? How do I?[...]

  • Página 16

    5 Finish setting up the HP All-in- One After you have compl eted the steps in the Setu p Guide, refer to this sect ion to finish sett ing up the HP All- in-One. This section co ntains the following topics: • Computer connect ion information • Connect to a net work Computer connection information The HP All-in-On e comes equipped with a USB p or[...]

  • Página 17

    Use printer sharing If your computer is on a network, and another computer on the n etwork has an HP All- in-One connected to it by a US B cable, you ca n print to th at printer using pr inter sharing. The computer directly connect ed to the HP All-in-One acts as the host for the printer and has full softwar e functionality. The other computer, w h[...]

  • Página 18

    Integrated wirele ss WLAN 802.11 network setup Use this section if you w ant to connec t the HP All-in-On e to a computer on a w ireless network using a wirel ess router or access point (802.11). HP recommends this me thod. To set up the HP All- in-One on an integrated wireless WLAN 802.11 network, you need to do the following: See this section: Fi[...]

  • Página 19

    Connect to an inte grated wireless WLA N 802.11 network The HP Photo smart Software CD and included USB setup cable provide an easy way to connect the HP All-i n-One to your wireless network. CAUTION: To prevent other users fro m accessing your wireless network, HP strongly recom mends using a password or passphrase (WPA or WEP security) and a uniq[...]

  • Página 20

    In order to connect th e HP All-in-One to your computer (ad hoc), you need to create an ad hoc network profile on your comput er. This includes choosing a network name (SSID) and WEP security (optiona l but recommended) for your ad hoc network. To set up th e HP All-in-One on a wireles s ad hoc network, you nee d to do the followi ng: See this sect[...]

  • Página 21

    d . Make sure that the check bo x is not selected next to The key is provided for m e automatically . If it is selected, click th e check box to cl ear it. e .I n t h e Network key box, type a WEP key that has exac tly 5 or exactly 13 alphanumeric (ASCI I) characters. For examp le, if you enter 5 characters, you might enter ABCDE or 12345 . Or, if [...]

  • Página 22

    To connect the HP All-i n-One 1. Insert the HP Photosmart Softwar e CD in the computer CD-ROM drive. 2. Follow th e instructions on the screen. When you are prompte d, connect the HP All-in-One to the computer using the USB setup cable in cluded in the box. The HP All-in-One will attempt to connect to the network. If t he connection fails, follow t[...]

  • Página 23

    Related topics •“ Print the wirele ss network test” on page 23 •“ Wireless set up troubleshooti ng” on page 108 Change the HP All-in-One from a USB connection to a network con nection If you first install t he HP All-in-One with a USB con nection, you can later change to a wireless netw ork conne ction. If you alread y understand how to[...]

  • Página 24

    To prin t the network configura tion page 1. Press the Wireless button on the front of the HP All-in-One. 2. Press the button ne xt to the icon on the display un til Print Networ k Configuration Page is highlighted, an d then press the button ne xt to OK . Related topics “ Network confi guration page defin itions” on page 24 Restore network def[...]

  • Página 25

    Network c onfiguration p age definitio ns The network conf iguration page shows the networ k setti ngs for the HP All-in-One. There are settin gs for general informa tion and 802.11 w ireless. This secti on contains the fo llowing topics: • General netw ork settings • Wireless (802.11) n etwork settings Related topics •“ Print netw ork sett[...]

  • Página 26

    Wireless (8 02.11) network setti ngs The follow ing table describes t he 802.11 wireless settings shown on the net work configuratio n page. Parame ter Description Hardware Address (MAC) The Media Access Control (MAC) address that identifies the H P All-in-One. This is a unique 12-digit identifica tion number a ssigned to networking hardware for id[...]

  • Página 27

    Parameter Description NOTE: Check to see if a DNS IP address appears on the ne twork configuration page. If no address is shown, o btain the DNS IP address from your Internet service provider (ISP). Wireless Status Status of the wireless network: • Connected : The HP All-in-One is connected to a wireless LAN and everything is wo rking. • Discon[...]

  • Página 28

    Parame ter Description Authentication type Type of authentication in use: • None : No authentication in use. • Open System (ad hoc and infr astructure): No authentication • Shared Key : WEP key is required. • WPA-PSK (infrastructure only): WPA with Pre-Shared Key. • Not applicable : This parameter does not apply to this network type. Auth[...]

  • Página 29

    Parameter Description Total Packets received The number of packets received by the HP All- in-One without error since it has been turned on. The counter clears after the HP All-in -One is tur ned off. Network gl ossary access point A network router that has wireless capability. ASCII American Standard Code for Information Interchange. The standard [...]

  • Página 30

    IP address A number that uniquely identifies the device on the network. IP addresses are assigned dynamically through DHCP or AutoIP. You can also set u p a static IP address, though this is not recommend ed. MAC address Media Access Control (MAC) address that uniquely identifies the HP All-in- One. This is a unique 12-digit identification nu mber [...]

  • Página 31

    Chapter 5 30 Finish setting up the HP All-in-One Finish setup[...]

  • Página 32

    6 Load originals and load paper You can load many diffe rent types and sizes of paper in the HP All-in-On e, including letter or A4 paper, pho to paper, transparencies, envelopes, an d HP CD/DVD tattoo la bels. By default, th e HP All-in-One is set to detect the size and type of paper you l oad in the input tray automati cally and then adjust its s[...]

  • Página 33

    Choose papers for printing and copying You can use di fferent types and si zes of paper in the HP All- in-One. Review the foll owing recommenda tions to get the best printing and copying quality. If you use plain or photo paper, the HP All-in-One can automaticall y detect the paper type and size. If you use other types of pape r, change the paper t[...]

  • Página 34

    HP Premium In kjet Transparency Film and HP Pr emium Plus Inkjet Tr ansparency Film HP Premium Inkjet Transparency Film and HP Premium Plus Inkj et Transparency Film make your color present ations vivid and even more impressive. This film is easy to use and handle and dries quickly witho ut smudging. HP Premiu m Inkjet Paper HP Premium In kjet Pape[...]

  • Página 35

    and business graphi cs for report covers, spec ial presentati ons, brochures, mailers, and calendars. HP Premium Presentation Paper HP Premium Pre sentation Paper gives your presen tation a quality look and feel. HP CD/DVD Tattoos HP CD/DVD Tatto os allow you to personalize your CDs and DVDs by printing h igh- quality, lo w-cost CD or DVD labels. T[...]

  • Página 36

    Load paper This section describes th e procedure for loading diffe rent types and sizes of p aper into the HP All-in -One for your copies or printouts. NOTE: After a copy or print job has started, the paper width sen sor can determine whether the paper is Letter, A4, or a smaller size. TIP: To help prevent ri ps, wrinkles, and curled or bent edges,[...]

  • Página 37

    3. Insert the stack of paper into the input tray wit h the short edge forward and the print side down. Slide the stack of pape r forw ard until it stops. CAUTION: Make sure that the H P All-in-One is idle and silent when you load paper into t he input tray. If the HP All-in-On e is servicing the print cartridge s or otherwise e ngaged in a task, th[...]

  • Página 38

    To load 10 x 1 5 cm (4 x 6 inch) photo pape r in the input tray 1. Remove all paper f rom the input tray. 2. Insert the stack of photo pa per into the far-right side of the input tray with the short edge forward and the print side down. Slide the stack o f photo paper forward until it stops. If the phot o paper you are using has perfora ted tabs, l[...]

  • Página 39

    To load index car ds in the input tray 1. Remove all pa per from the input t ray. 2. Insert the stack of cards, prin t side down, in to the far-right side of the input tray. Slide the stack of cards fo rward until it stops. 3. Slide the paper-w idth guide inward against th e stack of cards until it stops. Do not overload the inpu t tray; make sure [...]

  • Página 40

    Related topics “ Print a group of addresses on labels or envelopes” on page 57 Load other types of paper The follow ing types of paper are desig ned for special projects. Cr eate your project in the HP Photosmart Software or another applicati on, set the paper type and size, and then print. HP Premium In kjet Transparency Film and HP Pr emium P[...]

  • Página 41

    Related topics •“ Choose papers f or printing and copy ing” on page 32 •“ Set the p aper type fo r printing” on page 43 •“ Print on transparencie s” on page 56 •“ Reverse an image for iron-on transfers” on page 56 •“ Print a group of addresses on labels or envelopes” on page 57 •“ Print custom CD/ DVD labels” on [...]

  • Página 42

    7 Print from your computer The HP All-i n-One can be used with any soft ware application t hat allows printing. You can print a range of p rojects, such as borderl ess images, newsletters, gree ting cards, iron-on transfers, and post ers. This section co ntains the following topics: • Print from a soft w are application • Make the HP All-in-One[...]

  • Página 43

    Make the HP All-in-One the default printer You can set the HP All-i n-One as the default printer to use from all softwa re applications. This means t hat the HP All-in-One is automat ically selected in the printer list when you select Print from the File menu in a software appli cation. The default printe r is automatically select ed when you click[...]

  • Página 44

    the Size list to see if a def ined paper size already exist s for the type of pap er you are using. Paper type Suggested paper size settings CD/DVD tattoo paper 5 x 7 in. Copier, multi-purpose, or plain papers Letter or A4 Envelopes Appropriate listed enve lope size Greeting-card papers Letter or A4 Index cards Appropriate listed card size (if list[...]

  • Página 45

    To view the print resolution 1. Make sure you ha ve paper loaded in the input tray. 2. On the File menu in your soft ware application, click Print . 3. Make sure the HP All-in-One is the selected printer. 4. Click the butt on that opens the Properties dialog box. Depending on your software applicati on, this button might be called Properties , Opti[...]

  • Página 46

    3. Make sure the HP All -in-One is the selected printer. 4. Click the butt on that opens the Properti es dialog box. Depending on your sof tware application, this butto n might be called P roperties , Options , Printer Setup , Printer , or Pref erences . 5. Click the Features tab. 6. In the Basi c Options area, click one of the following: • Click[...]

  • Página 47

    4. Click the butt on that opens the Properties dialog box. Depending on your software applicati on, this button might be called Properties , Options , Printer Setup , Printer , or Prefer ences . 5. Select the print sett ings appropriate for your project on each of the tabs in the di alog box. 6. Click the Features tab. 7. Select the Show Preview Be[...]

  • Página 48

    This section co ntains the following topics: • Create printing sh ortcuts • Delete pri nting shortcuts Related topics •“ Print a borderless i mage” on page 48 •“ Print a photo on photo paper” on page 49 •“ Print on t ransparencies” on page 56 •“ Print on both sid es of the page” on page 51 Create pr inting shortcuts In a[...]

  • Página 49

    5. In the Printing Shortcuts list, click the printing shortc ut that you want to delete. 6. Click Delete . The print ing shortcut is removed from t he list. NOTE: Only the shortcu ts that you have created can be deleted. The origi nal HP shortcuts cannot be de leted. Perform special print jobs In addition to supporting standard print jo bs, the HP [...]

  • Página 50

    7. In the Size li st, click the size of photo paper load ed in the input tray. If a borderless im age can be printed on the specified si ze, the Borderless printing check box is ena bled. 8. In the Paper Type drop-down list, click More , and then select t he appropriate paper type. NOTE: You cannot print a bord erless image if the paper type is set[...]

  • Página 51

    11. If you want to pr int the photo in black and w hite, click the Color tab and select the Print in graysc ale check box. 12. Click OK , and then click Print or OK in the Prin t dialog box. NOTE: Do not leave unu sed photo paper in t he input tray. The pape r might start to curl, which could reduce the quality of your print out. Photo paper should[...]

  • Página 52

    4. Click the butt on that opens the Properti es dialog box. Depending on your sof tware application, this butto n might be called P roperties , Options , Printer Setup , Printer , or Pref erences . 5. Click the Features tab. 6. In the Paper Type drop-down list, click More , and then select t he appropriate paper type. 7. In the Print Quality drop-d[...]

  • Página 53

    7. For binding , do one of the followi ng: • For bindi ng on the top like a notebook or calend ar, select the Flip Pages Up check box. This causes the odd and even pages of your d ocument to print oppo site of each other top-to-bott om. This ensures that the top of the pa ge is always at the top of the sheet w hen you flip the pages up in yo ur b[...]

  • Página 54

    To print a multiple -page document as a booklet 1. Load paper into t he input tray. The paper sh ould be thick enough so that the images do not show through to t he other side. 2. On the F ile menu in your software app lication, click Print . 3. Make sure the HP All -in-One is the selected printer. 4. Click the butt on that opens the Properti es di[...]

  • Página 55

    13 5 7 9 11 Figure 7-1 Left-edge binding for left-to-right languages 1 3 5 79 1 1 Figure 7-2 Right-edge bindi ng for right-to-left languages Print mul tiple pages o n a single sheet You can print up to 16 pages on a single sheet of paper. To print mult iple pages on a single sheet 1. Make sure you ha ve paper loaded in the input tray. 2. On the Fil[...]

  • Página 56

    8. In the Page o rder list, click an appropriat e page order option. The sample ou tput graphic is numbe red to show how t he pages will be ordered if you select each option. 9. Click OK , and then click Print or OK in the Print dialog box. Print a mul tiple-page docume nt in reverse or der Because of the way th e paper feeds through the HP All-in [...]

  • Página 57

    6. In the Layout O ptions area, select Front to Bac k in the Page Order option. NOTE: If you set your do cument to print on bo th sides of the page , the Front to Back option is not avail able. Your document will automatically p rint in the correct order. 7. Click OK , and then click Print or OK in the Pr int dialog box. NOTE: When you are printing[...]

  • Página 58

    6. In the Paper Type drop-down list, click More , and then select t he appropriate paper type. TIP: If you want to make notat ions on the back of the transparencies an d erase them later with out scratching the original, click t he Advance d tab, and select the Mirror Image check box. 7. In the Resi zing Options area, click an appropria te size in [...]

  • Página 59

    Print a poster You can create a po ster by printing a document on multiple pages. T he HP All-in-One prints do tted lines on some pages t o indicate where to tr im the pages before taping them together. To print a poster 1. Make sure you ha ve paper loaded in the input tray. 2. On the File menu in your soft ware application, click Print . 3. Make s[...]

  • Página 60

    To print a Web page 1. Make sure you have paper loaded in the input tray. 2. On the F ile menu in your Web browser, click Print . The Print dialog box app ears. 3. Make sure the HP All -in-One is the selected printer. 4. If your Web browser support s it, select the items o n the Web page that you wa nt to include in the printout. For example, in In[...]

  • Página 61

    3. Double-click the HP All-in-One icon. TIP: You can also double-click the printer icon in the Windows taskbar. 4. Select the print j ob you want to cancel. 5. On the Docu ment menu, click Cancel Pr inting or Canc el , or press the Delete key on your keyboard. It can take a few mome nts for the print job to b e cancelled. To stop a print jo b from [...]

  • Página 62

    8 Use the photo features The HP All-i n-One is equipped with memory card slots which enable yo u to insert a memory card and b egin printing ph otos from your digital came ra without uploadin g your photos to a comp uter first. Additionally, if th e HP All-in-One is net work-connected or connected to a comp uter with a USB cable, you can a lso tran[...]

  • Página 63

    This secti on contains the fo llowing topics: • Print photos • Save photo s to your computer • Edit photos us ing your computer • Share photos wi th friends and relatives Print photos The HP All- in-One enables you to prin t one borderless or borde red photo per page directly from your memory card, withou t first having to transfer the file[...]

  • Página 64

    6. Press the Copi es button until the number of copies you wan t to print appears on the display. 7. Press the Print button. TIP: While the photo is printing, you can continue scrolling th rough the photos on your memory card. When you see a ph oto you want to print, yo u can press the Print button to add tha t photo to the print queu e. Print enla[...]

  • Página 65

    6. Press the Copies butt on until the num ber of copies you want to print appears on the display. 7. Press the Print button. TIP: While the photo is pri nting, you can continue scrolli ng through the photos on your memory card . When you see a photo you want to print, you can press the Print button to add that photo to the print q ueue. Print photo[...]

  • Página 66

    To print came ra-selected photos using th e DPOF standard 1. Insert your memory card int o the appropriate slot on the HP Al l-in-One. 2. When prompt ed, do one of the foll owing: • Select OK to pri nt all DPOF-tagged photo s. • Select CANCE L to bypass DPOF pri nting. Save photos to your computer You can use the HP Photo s mart So ftware insta[...]

  • Página 67

    Before transferring ph otos to your computer, you need to remove the memory card from your digita l camera and insert it i n the appropriate m emory card slot on the HP All-in-One. NOTE: The HP All-in-On e must be connected to a computer th at has the HP Photosmart Sof tware installed on it. To share pho tos 1. Insert a memory card i nto the approp[...]

  • Página 68

    9 Use the scan features Scanning is the proce ss of converting text and pict ures into an electronic format for your computer. You can scan almost anything (photos, magazine articles, and text do cuments) on the HP All- in-One. You can use the sca nning features of the HP All -in-One to do the f ollowing: • Scan text from an article i nto your wo[...]

  • Página 69

    To scan to a compute r 1. Load your original print side down on the right front corner of the gl ass. 2. Ensure that th ere are no memory cards in serted in the memory card slots on the HP All-in-On e. 3. Press Scan . A preview image of t he scan appears on your computer, where you can edit it . Any edits that you make apply to the current scan ses[...]

  • Página 70

    Stop scanning To stop scanni ng ▲ Press Cancel on the control panel. Stop scanning 69 Scan[...]

  • Página 71

    Chapter 9 70 Use the scan features Scan[...]

  • Página 72

    10 Use the copy features The HP All-in -One allows you to prod uce high-quality col or and black-and -white copies on plain or phot o paper. You can enlarge o r reduce the size of a n original to fit a specific paper size, adju st the copy quality, and make high-quality cop ies of photos, in cluding borderless copies. This section co ntains the fol[...]

  • Página 73

    3. Press the Copies but ton to increase the numb er of copies. When you reac h the maximum, the setting returns to 1 copy. TIP: Use the software t hat you installed with the HP All-in-One to set the number of copies higher th an supported from the control panel . When the number of copies is great er than 9, only the last digit of the numb er of co[...]

  • Página 74

    This section co ntains the following topics: • Make a borderless copy of a photo • Resize an or iginal to fit onto lett er or A4 paper Make a border less copy of a p hoto For the best qua lity when copying a photo, load photo paper in the input tray. TIP: You can opt imize the quality of t he color photos you print an d copy with the HP All-in-[...]

  • Página 75

    To resize a document fro m the control pa nel 1. Make sure you ha ve paper loaded in the input tray. 2. Load your original print side down on the right front corner of the gl ass. 3. Press the Size button to select Resize to Fit . 4. Press Start Copy Black or Start Copy Color . Stop copying To stop c opying ▲ Press Cancel on the control panel. Ch[...]

  • Página 76

    11 Maintain the HP All-in-One The HP All- in-One requires l ittle maintena nce. Sometimes you mi ght want to clean the glass and lid backing to remove surface dust and ensure t hat your copies and scans remain clear. You w ill also need to replace, align, or clean your print cartridges from time to time. Thi s secti on provides instructions for kee[...]

  • Página 77

    To clean th e glass 1. Turn off the HP All -in-One, unplug the power cord, and raise the lid. 2. Clean the gla ss with a soft cloth or spong e slightly moistened wi th a nonabrasive glass cleaner. CAUTION: Do not use abrasive s, acetone, benzene, or carb on tetrachloride on the glas s, since they can dama ge it. Do not place o r spray liquid d irec[...]

  • Página 78

    To print a self-test report 1. Load lette r or A4 unused plain whit e paper into the inpu t tray. 2. Press and hold the Cancel butt on and then press the Start Copy Color bu tton. The HP All-i n-One prints a self-test repor t, which might indicate the source of the printing problem. A sampl e of the ink test area of the report is shown below. 3. Ma[...]

  • Página 79

    • Clean the print ca rtridges • Clean the print cartridge cont acts • Clean the area around the ink nozzles • Remove ink from y our skin and clothing Handle the print cartridges Before you replace or cle an a print cartridge, you should know the part names and how to handle the print cartridges. 1 Copper-colored contacts 2 Plastic tape with[...]

  • Página 80

    NOTE: The HP All-in -One can only detect the ink levels for genuine HP ink. The ink levels in print cartrid ges that are refilled or have been u sed in other devices, might not register accurate ly. NOTE: Ink from the ca rtridges is used in the printing process in a nu mber of different ways, includ ing in the initiali zation process, which prepare[...]

  • Página 81

    To replace the pr int cartridges 1. Make sure th e HP All-in-One i s on. CAUTION: If the HP All -in-One is off when you open the print cartridg e door to access the print cart ridges, the HP All-in-One wi ll not release the cartrid ges for changing. You mig ht damage the HP All-in-One if t he print cartridges are no t docked sa fely when you try to[...]

  • Página 82

    7. Remove the new print cartridge from its packagin g and, being careful to touch only the black plast ic, gently remove the plastic tape b y using the pink pull tab. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape CAUTION: Do not touch the copper-colored co ntacts or ink nozz[...]

  • Página 83

    9. Close the p r int cartridge door. If you instal led a new print cartridge, t he HP All-in-One prints a print cartridge alignm ent page. 10. When prompted, ensure plain white paper is loa ded in the input tray, then press the button next to OK . NOTE: If you have colored paper lo aded in the input tray when you align th e print cartridges, the al[...]

  • Página 84

    One came with a print cartridge protector, you can u se an airtight pl astic container to protect your pri nt cartridge. NOTE: If you use a plasti c container, make sure the ink noz zles on the print cartridge do not touch th e plastic. The print cartridge prot ector is designed to keep a print cartrid ge secure and prevent it from drying out whe n[...]

  • Página 85

    Align the prin t cartridg es When a new p rint cartridge is installed, the HP All-in-One alig ns the cartridge. You can also align the prin t cartridges at any time from the soft ware you installed with the HP All - in-One. Aligning the prin t cartrid ges ensures high-quality out put. NOTE: If you remove an d reinstall the same print cartridge, t h[...]

  • Página 86

    Clean the print cartridges Use this feature when the self-test report shows streaking, white lines through any of th e lines of color or when a color is mud dy after installing a print cartridge for the first time. Do not clean print cartrid ges unnecessarily, as this wastes ink and shortens the life of the ink nozzles. To clean the print cartridge[...]

  • Página 87

    To clean the p rint cartridge contacts 1. Turn on the HP All-i n-One and open the print cartridg e door. The print carria ge moves to the far right side of the HP Al l-in-One. 2. Wait until the print carriage is idle and sile nt, and then unplug the power cord from the back of the HP All-in-One. 3. Lightly press down on th e print cartridge to rele[...]

  • Página 88

    When debris gets on the print cartridges, it can cause ink strea ks and smudges on printed pages. Ink stre aking can be corrected by cleani ng around the ink nozzles as described here. NOTE: Clean the area around the ink nozzles only i f you continue to see streaks and smudges on your prin ted pages after you have alrea dy cleaned the print cartrid[...]

  • Página 89

    6. Clean the fa ce and edges around the in k nozzle area with the swab, as shown below. 1 Nozzle plate (do not clean ) 2 Face and edges around the ink nozzle area CAUTION: Do not clean the nozzle p late. 7. Hold the pr int cartridge with the HP log o on top, and insert the pr int cartridge back into the slot. Make sure you push the print cart ridge[...]

  • Página 90

    12 Shop for ink supplies For a list of prin t cartridge numbers, see the prin ted documentation t hat came with the HP All-in-O ne. You can also use the software that came with the HP All-in-One to find out the reorder numb er for all the print cartridges. You can order print cartrid ges online from the HP Web sit e. Additionally, you can cont act [...]

  • Página 91

    Chapter 12 90 Shop for ink supplies Shop for ink supplies[...]

  • Página 92

    13 Troubleshooting This section co ntains the following topics: • Troubleshoot ing tips • Hardware set up troubleshooting • Software in stallation troublesh ooting • Wireless setup troubleshootin g • Print quality troubl eshooting • Print troub leshooting • Memory card troubleshoo ting • Scan troublesho oting • Copy tr oubleshooti[...]

  • Página 93

    • Look at the On but ton located on the top of the HP All-i n-One. If it is not lit, the HP All- in-One i s turned off. M ake sure the powe r cord is firmly co nnected to th e HP All-in- One and plug ged into a power outlet . Press the On button to turn on the HP All-in- One. • Check the USB cable. If you are using an older cable, it might not [...]

  • Página 94

    • Do not reattach the pr otective tape once it has been removed fr om the print cartridge. Reattaching t he plastic tape might da mage the print cartridge. Place t he print cartridge in the HP All-in-O ne immediately after removin g the plastic tape. If this is not possible, store it in a pri nt cartridge protector or ai rtight plastic container.[...]

  • Página 95

    • Do not combine dif ferent paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. • Store printed p hotos under glass or in a storag e book to prevent bleed ing over time from high hu midity. Use HP Premium Plus ph oto paper for maximu m performance. Clear paper jams If the HP[...]

  • Página 96

    2. Gently pul l the paper o ut of the rollers. CAUTION: If the paper tears when you are removi ng it from the rollers, check the rollers and wheels for torn pieces o f paper that m ight be remaining insi de the device. If you do not remove all th e pieces of paper from the HP All-in-One, more paper jams are li kely to occur. 3. Close the print cart[...]

  • Página 97

    2. Reinsert th e print cartridge by slidin g it forward into the slot. Then push the print cartridge forward until it clicks into the socket. 3. Repeat steps 1 and 2 f or the tri-color print cartridge o n the left side. 4. If the problem persist s , pri nt a self-test report to determi ne if there is a problem with the print cartridges. This report[...]

  • Página 98

    To print a self-test report 1. Load lette r or A4 unused plain whit e paper into the inpu t tray. 2. Press and hold the Cancel butt on and then press the Start Copy Color bu tton. The HP All-i n-One prints a self-test repor t, which might indicate the source of the printing problem. A sampl e of the ink test area of the report is shown below. 3. Ma[...]

  • Página 99

    To clean the p rint cartridge contacts 1. Turn on the HP All-i n-One and open the print cartridg e door. The print carria ge moves to the far right side of the HP Al l-in-One. 2. Wait until the print carriage is idle and sile nt, and then unplug the power cord from the back of the HP All-in-One. 3. Lightly press down on th e print cartridge to rele[...]

  • Página 100

    To replace the print cartridges 1. Make sure the HP All -in-One is on. CAUTION: If the HP All-in-One is off when you open the prin t cartridge door to access the print cartridges, the HP All-in-One will not release the cartridges for changing. You mig ht damage the HP All-in-One i f the print cartridges are not docked safely when you try t o remove[...]

  • Página 101

    7. Remove the n ew print cartridge from i ts packaging and, bei ng careful to touch only the black plastic, gent ly remove the plastic tape by using the p ink pull tab. 1 Copper-colored con tacts 2 Plastic tape with pink pull tab (must be remove d before installing) 3 Ink nozzles under tape CAUTION: Do not touch the copp er-colored contacts or ink [...]

  • Página 102

    9. Close the print cartridge door. If you installed a new p rint cartridge, the HP All-i n-One prints a print ca rtridge alignment page. 10. When promp ted, ensure plain white paper is l oaded in the input tray, the n press the button next to OK . NOTE: If you have colored pap er loaded in the input tray when you al ign the print cartridges, the al[...]

  • Página 103

    4. Turn off the HP All -in-One, wait on e minute, then restart it. 5. Reinstall th e HP All-in-One software. CAUTION: Do not co nnect the USB cab le to the computer until prompte d by the software installation screen. This secti on contains the fo llowing topics: • The HP All- in-One will not turn on • I connecte d the USB cable, but I am havin[...]

  • Página 104

    Cause: You pressed the On button too quickly. Solution: The HP All-in-O ne might not respond if you pre ss the On bu tton too quickly. Press the On button once. It might take a few minutes for the H P All-in-One to turn on. If you press the On button again during th is time, you might turn the device off. CAUTION: If the HP All-in-One still does no[...]

  • Página 105

    This secti on contains the fo llowing topics: • When I insert the C D-ROM into my computer’s CD -ROM drive, nothing happe ns • The minimum system checks screen appears • A red X appears on the U SB connect prompt • I received a messag e that an unknown error has occurred • The registratio n screen does not appear • Uninstall an d rein[...]

  • Página 106

    Solution: Check that the HP All-in-One is turned o n, and then try the usb connection again. To retry the usb connection 1. Unplug the H P All-in-One power cord, and the n plug it in again. 2. Verify that the USB cab le and power cord are plugged in. 3. Click Retr y to retry the connection. If this does not work, continue to the ne xt step. 4. Veri[...]

  • Página 107

    The registra tion screen does not app ear Cause: The registration screen did not launch automat ically. Solution: You can access th e registration (Sign up now) screen from the Windows taskbar by clicking Start , pointi ng to Programs or All Progr ams , HP , Photosmart C4380 All-in-O ne series , and then clicking Product Regis tration . Uninstall a[...]

  • Página 108

    4. Disconnec t the HP All-in-One from yo ur computer. 5. Restart your com puter. NOTE: It is importan t that you disconnect the HP All-in-One before resta rting your computer. D o not connect the HP Al l-in-One to your computer until after you have reinst alled the softw are. 6. Insert the HP All -in-One CD-ROM into y our compute r’s CD-ROM drive[...]

  • Página 109

    Solution: Turn the computer on. Cause: The HP All-in-One is not prop erly connected to the compute r. Solution: Check th e connection from the HP All-in-One to your computer. Verify that the US B cable is securely plugged into the USB port on the back of th e HP All- in-One. Make sure the othe r end of the USB cable is plugged in to a USB port on y[...]

  • Página 110

    Solution: Access the router's Embed ded Web Server and turn on the Broadcast SSID option. Se e the user guide that cam e with your wireless route r for information on how to ac cess the Embedded Web Server and check the Broadcast SSID sett ing. For more information, see: “ Connect to a n integrated wirele ss WLAN 802.11 netw ork” on page 1[...]

  • Página 111

    • If a cordless telephon e, microwave, or other device t hat emits radio signals transm itting at 2.4 GHz is nearby, move it f arther away to reduce radio interference. • If your comp uter or wireless router is near an external wall, move them away from the wall. Cannot co nnect to ne twork durin g setup Cause: The equipment is no t turned on. [...]

  • Página 112

    If you do not know t he WEP key, see the do cumentation that came with your wireless router for informatio n on how to access the router's Embedde d Web Server. You can find the WEP key by loggi ng onto the router's Embedded Web Server using a computer on the wireless network. Invalid pas sphrase during wi reless setup Cause: Duri ng the [...]

  • Página 113

    Print quality troubleshooting If you are having problems with print quality, try the solutions in thi s section and observe the fol lowing guidelines: • Replace refill ed or empty cartridges with ge nuine HP print cartridges. • Check the device set tings to make sure that the print mo de and paper selection is correct for the pap er and the tas[...]

  • Página 114

    For more informati on on print cartridges, see “ Troubleshoot print cartridges” on page 95 . Cause: The pa per is too close to the print cartridge during pr inting. Solution: If the pape r is to o close to the print cartridge durin g printing, the ink might be smeared. Thi s can happen if the pape r is raise d, wrinkled, or very thick, su ch as[...]

  • Página 115

    Use OpenType or TrueType fonts to ensure th at the HP All-in-One is abl e to print smooth font s. When selecting a font, look for the TrueType o r OpenType icon. The printout has a hor izontal band of distortion near the bottom of the p age Cause: Your image has light blue, gra y , or bro wn hues that print near the bot tom of the page . Solution: [...]

  • Página 116

    Solution: Load the paper with the print side down. For example, if yo u are loading glossy photo paper, load the paper with the glossy side down. For more information, see: “ Load ful l-size paper” on page 35 Cause: You are usi ng non-HP ink. Solution: HP recommends th at you use genuine HP print cartridg es. Genuine HP print cartridges are de [...]

  • Página 117

    If there is ink re maining in the print cartridges, bu t you are still noticing a p roblem, print a self-t est report to determin e if there is a probl em with the print cart ridges. If the self-test report shows a problem, clean the print cartri dges. If the problem persists, you might need to replace the print cartridges. For more information on [...]

  • Página 118

    paper. If you are printing on ot her types of paper, such as labels or tra nsparencies, check that you have selected the correct paper type in the HP Photosmart Software. For more information, see: “ Set the paper type fo r printing” on page 43 Cause: Copying a poor-q uality picture, such as a newspa per photo, causes band s, checks, or stripes[...]

  • Página 119

    Cause: You are printing on the wrong side of the paper. Solution: Loa d paper with the print side down. For example, if you are loading glossy photo paper, load the p aper with the glossy side down. Printouts have vert ical strea ks Cause: The paper type is not suit able for the HP All-in-One . Solution: If t he paper you are using is too fib rous,[...]

  • Página 120

    Print troubleshooting Use this section to solve these printing prob lems: • Envelopes prin t incorrectly • Borderless printing prod uces unexpe cted results • The HP All- in-One is not respond ing • The HP A ll-in-One pri nts meaningless characters • Nothing happens wh en I try to pr int • The pages in my docu ment came out in the wrong[...]

  • Página 121

    Solution: If t he HP All-in-One is performing a nother task such as copying or scanning, your prin t job will be delayed until the HP All -in-One completes the curre nt task. Some document s take a long time to print. If nothing has printed severa l minutes after you sent a print job to the HP All-in-One, ch eck your computer to see if ther e are a[...]

  • Página 122

    If the connect ions are secure, and nothing has prin ted several minutes af ter you sent a print job to the H P All-in-One, check the status o f the HP All-in-One. In t he HP Photosma rt Software, click Status . For more information, see: “ Communicat ion problems over a USB connection” on page 91 Cause: The HP All-in-O ne is turned off. Soluti[...]

  • Página 123

    Solution: Try prin ting another document from the same software applicati on. If this works, then try printing a previousl y saved versi on of the document that is not corrupt. Nothing happens wh en I try to print Cause: The HP All-in-One is turn ed off. Solution: Look at the On button located on th e top of the HP All-in-One. If it is not lit, th [...]

  • Página 124

    If the connect ions are secure, and nothing has prin ted several minutes af ter you sent a print job to the H P All-in-One, check the status o f the HP All-in-One. In t he HP Photosma rt Software, click Status . For more information, see: “ Communicat ion problems over a USB connection” on page 91 Cause: The H P All-in-One has a paper jam . Sol[...]

  • Página 125

    Make sure the margin se ttings for the document do not exceed t he printable area of the HP All-i n-One. To check you r margin settings 1. Preview your pr int job before sending it to the HP All-in-On e. 2. Check the margins. The HP All-in-O ne uses the margins you have set in your software applicat ion, as long as they are g reater than the minimu[...]

  • Página 126

    Solution: To check your m argin settings 1. Preview your print job before sending it to the HP All-in-One. 2. Check the marg ins. The HP All-in-On e uses the margins you have set in your software applicat ion, as long as they a re greater than the minimum margins the HP All-in-One sup ports. 3. Cancel the prin t job if the margins are not satisfa c[...]

  • Página 127

    self-test report shows a problem, clean the print cartri dges. If the problem persists, you might need to replace the print cartridges. For more information, see: “ Troubleshoot print cartridges” on page 95 Cause: The document you are printing contai ns an additional bl ank page. Solution: Open the do cument file in your software appl ication a[...]

  • Página 128

    Ink is spraying th e inside of the HP All-in -One when I pr int a photo Cause: The bo rderless print settings require ph oto paper to be lo aded in the input tray. You are us ing the wrong pa per type. Solution: Make sure you load pho to paper in the input tray before you p r int a borderless print job. Memory card troubleshooting Use this section [...]

  • Página 129

    If the memory card is not inserted properly, the HP All-i n-One will not respond and the Photo ligh t (near the memory card slots) will not turn on. After the me mory card has been inserted properly, the Photo l ight will blink for a few seconds, and then remain lit. Cause: Multiple memory cards are i nserted in the HP All-in-One . Solution: You ca[...]

  • Página 130

    The photos on the mem ory card do not transfer to my computer Cause: The H P Photosmart Software is not installed. Solution: Install the HP Photosma rt Softwa re that came with the HP All-in-O ne. If it is installe d, restart your comput er. To install the HP Photosmart Softwa re 1. Insert t he HP All-in-On e CD-ROM into your computer’s CD-RO M d[...]

  • Página 131

    Memory card is n ot available Cause: If this message appears on your displ ay, it means that another user is accessing the mem ory card over the network. Other users who try to u se the same memory card might see a read/write error message. The me mory card might not appear, as expe cted, in a list of share d ne twork drives. In additio n, if the H[...]

  • Página 132

    Solution: Retry your task at a later time. Scan troubleshooting Use this section to solve these scan problem s: • Scan halts • Scan fails • Scan fails because of insu fficient computer memo ry • Scanned imag e is blank • Scanned imag e is incorrectly cropped • Scanned imag e has incorrect page l ayout • Scanned image show s dotted lin[...]

  • Página 133

    NOTE: To check to see whether t he software is running, right-cli ck on the HP Digital Imagi ng Monitor icon in the system tray at the far right of the Windows taskbar. Pick a devi ce in the list, and then click Disp lay Status . Scan fail s because o f insufficie nt computer memory Cause: Too many applicatio ns are running on your computer. Soluti[...]

  • Página 134

    Solution: Turn off autocropping in the softwa re to reta in the page la yout. Scanned image shows dotted lines inste ad of text Cause: If you use the Text image type to scan text t hat you plan to edit, the scanner might not reco gnize color text. The T ext image type scans at 300 x 300 dpi, i n black and whit e. If you are scann ing an original th[...]

  • Página 135

    See the documentat ion that came with Readiris, or whichever OCR software you use, for informati on on how to select the OCR language . The scan feature does not work Cause: The computer is turned off. Solution: Turn the computer on. Cause: The HP All-in-One is not properly co nnected to the computer t hrough a USB cable. Solution: Check th e cable[...]

  • Página 136

    Solution: Load the origina l print side down on the right f ront corner of the gl ass as shown bel ow. Cause: The H P All-in-One might be busy copyin g or printing. Solution: Check the On button . If i t is blinking, the HP All-in-O ne is busy. Cause: The H P All-in-One does not recogni ze the paper type. Solution: Do not use the HP All-i n-One to [...]

  • Página 137

    Solution: Load th e original print side down on t he right front corner of the glass as shown below. Resize to Fit is not work ing as expected Cause: You are trying to increase the size of an ori ginal that is too small. Solution: Resize to Fit can o nly enlarge the original up to the maximum percentag e allowed by your mo del. For example, 200% mi[...]

  • Página 138

    Solution: Load the origina l print side down on the right f ront corner of the gl ass as shown below. To copy a photo, position the photo on the glass so tha t the long edge of the phot o is along the front ed ge of the glass. Cause: Debris might be stuck on the glass or on the back of the documen t lid. The HP All-in-O ne interprets anythi ng it d[...]

  • Página 139

    The printout is b lank Cause: The original is pla ced incorrectly on the glass. Solution: Load th e original print side down on t he right front corner of the glass as shown below. Cause: The print cartridges nee d to be cleaned or might be out of in k. Solution: Check the estimated ink levels remain ing in the print cartridges. If the print cartri[...]

  • Página 140

    Solution: Use photo pa per to make bord erless copies. Errors If the HP All-in -One has an error, the lights on the device might flash, or an error message might appear on t he display of the HP All-in-One or your computer screen. This section co ntains the following topics: • Device messages • File messages • General user messages • Paper [...]

  • Página 141

    Solution: Turn t he HP All-in-One off and open the print cartri dge door to access the prin t carriage area . Remove any objects tha t are blocking the pr int carriage (including any packing materia ls), and then turn the HP All-i n-One on again. Follow th e prompts on the display to continue. Carriag e stall Cause: The print carriage is blocked. S[...]

  • Página 142

    For more information, see: “ Clear paper jam s” on page 94 Cause: The print carriage is bl ocked. Solution: Turn the HP All -in-One off and open the print ca rtridge door to access the print carria ge area. Remove any objects that are blocking the print carria ge (including any packi ng materials), and then turn the HP All-in-One on again. Foll[...]

  • Página 143

    • Supported file t ypes for the HP All-in-One • File corrupted Error re ading or writing the file Cause: The HP All-in-One softw are could not open or save the file. Solution: Ch eck to see if yo u have the right folder an d file name. Unreadable files. NN files co uld not be read Cause: Some of the files on the inse rted memory card are damage[...]

  • Página 144

    Solution: Open the fi le in another applicatio n, and save it in a format t hat the HP Phot osmart software recognizes. For more information, see: “ Supported file typ es for the HP All-in-One” on page 143 Invalid fil e name Cause: The fi le name you entered is invalid. Solution: Make sure that you are no t using any invalid symbols in the file[...]

  • Página 145

    • Card access error • Use only one card at a ti me • Card is inserted incorrectly • Card is not fully in serted • Card is damag ed Cannot crop Cause: The computer does not have enough memory. Solution: Close all unnecessary applications. (This includes applica tions that run in the background, such as screensavers and virus checkers). Try[...]

  • Página 146

    For more information, see: “ Communicat ion problems over a USB connection” on page 91 Out of disk space Cause: There i s not enough available mem ory on your computer to perform the task. Solution: Close some ap plications and try the t ask again. Card acc ess error Cause: There a re two or more memory ca rds inserted into the H P All-in-One a[...]

  • Página 147

    After the me mory card has been inserted properly, the Photo l ight will blink for a few seconds, and then remain lit. Card is not fully ins erted Cause: The card is not fully inserted. Solution: Make su re you fully insert the me mory card into the appropriat e slot on the HP All-i n-One. If the memory card is not inserted properly, the HP All-i n[...]

  • Página 148

    • Paper mismatch • Wrong paper widt h Paper up side down Cause: Paper in the i nput tray is up side down. Solution: Load paper in the input tray print side do wn. Paper o rientation e rror Cause: Paper in the in put tray is in la ndscape orientation . Solution: Insert paper in to the input tray with th e short edge forward and t he print side d[...]

  • Página 149

    Paper jam, m isfeed or blocked carr iage Cause: Pape r has jammed the HP All-in -One. Solution: Cl ear the jam. For more information, see: “ Clear paper jams” on page 94 Cause: The print carriage is blocked. Solution: Turn t he HP All-in-One off and open the print cartri dge door to access the prin t carriage area . Remove any objects tha t are[...]

  • Página 150

    Power and connection messages The followin g is a list of power- and connection -related error messages: • HP All-in -One not found • Communicat ion test failed • Improper shutdo wn • Two-way communication lost HP All-in-One not found Cause: This erro r applies only to USB-connected devices. The USB cable is not plugged in p roperly. Soluti[...]

  • Página 151

    Solution: If t he HP All-in-One is not prop erly connected to the compute r, communication errors can occu r. Make sure the USB cabl e is securely connected to the HP All- in-One and the computer, as sho wn below. For more information, see: “ Communicat ion problems over a USB connect ion” on page 91 Improp er shutdow n Cause: The last time the[...]

  • Página 152

    Solution: If the HP All-in-One is not properly connect ed to the compute r, communicat ion errors can occu r. Make sure the USB cable is sec urely connected to the HP All-in-On e and the computer, as show n below. For more information, see: “ Communicat ion problems over a USB connection” on page 91 Print cartridge me ssages The followin g is a[...]

  • Página 153

    Solution: If you have colored paper load ed in the input tray when you align the print cartridges, the alignment fail s. Load unused plain white l etter or A4 paper int o the input tr ay, and then try the alignme nt again. If the alignm ent fails again, yo u might have a defe ctive sensor or print cartrid ge. To find support and warrant y informati[...]

  • Página 154

    Solution: To find support and warranty i nformation, go to the HP Web site a t www.hp.com/support . If pr ompted, choose your country/region, a nd then click Contact HP for information on calling f or technical support. Cause: You inst alled new print cartri dges which might ne ed alignment. Solution: You must align the print cartridges to ensu re [...]

  • Página 155

    covering the in k nozzles, carefully remove the tape from the print cartridges. Do not touch the in k nozzles or the co pper-colored contacts. 1 Copper-colored con tacts 2 Plastic tape with pink pull tab (must be remove d before installing) 3 Ink nozzles under tape Cause: One or both of the prin t cartridges are not instal led or are installed inco[...]

  • Página 156

    Solution: One or both of the print cartridges is missing. Remove and re insert the print cartridges and verify t hat they are fully inserted and locked i n place. If the problem persists, clea n the contacts of the pr int cartridges. For more informati on on print cartridges, see “ Troubleshoot print cartridges” on page 95 . Cause: Protecti ve [...]

  • Página 157

    Solution: To fi nd support and warranty inf ormation, go to the HP Web site at www.hp.com/support . If prompted, choose yo ur country/region, and then click Contact HP for information on calling for technical support. Print car tridge is no t compatible Cause: The indicated print cartridge(s) are not compatibl e with the HP All-in-One . Solution: R[...]

  • Página 158

    For more information, see: •“ Replace the print cartridges” on pag e 79 •“ Troubleshoot print cartridges” on page 95 Errors 157 Troubleshoot ing[...]

  • Página 159

    Chapter 13 158 Troubleshooting Troubles hooting[...]

  • Página 160

    14 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP All-in-One. This section contains the following topics: • Warranty • Print cartridge warranty inform ation • Support process • Before you call HP support • HP support by phone • Additional warranty options • HP Quick Exchange Service (Japan) • [...]

  • Página 161

    • V a luable HP All-in-One and troubleshooting information for common problems • P roactive device updates, support alerts, and HP newsgrams that are available wh en you register the HP All-in-One 3. Call HP support. Support options and availability vary by device, country/region, and languag e. Before you call HP support Software programs from[...]

  • Página 162

    Phone support period One year of ph one support is available in North America, Asia Pacific, and L atin America (including Mexico). To determine the duration of phone supp ort in Europe, the Middle East, and Africa , go to www.hp.com/support . Stan dard phone company charge s apply. Placing a call Call HP support while you are in front of the compu[...]

  • Página 163

    HP Quick Exchange Service (Japan) For instructions on how to pack your device for exchange, see “ Pack the HP All-in-One” on page 163 . Call HP Korea customer support Chapter 14 162 HP warranty an d support HP warranty and suppo rt[...]

  • Página 164

    Prepare the HP All-in-One for shipment If after contacting HP Support or returnin g to the point of purchase you are req uested to send the HP All-in-One in for service, make sure you remove and keep the following items before returning your device: • The prin t cartridges • The power cord, USB cable, and any othe r cable connected to the HP Al[...]

  • Página 165

    If you do not have the original packaging materials, please use other a dequate packaging materials. Shipping damage c aused by imp roper packaging and/or improper transportation is not covered under the warranty. 2. Place the return shipping l abel on the outside of the bo x. 3. Include the following items in the box: • A complete description of[...]

  • Página 166

    15 Technical information The technical specifications and international r egula tory information for the HP All-in-One are provided in this section. For additional specifications, see the printed documentation that came with the HP All-in-One . This section contains the following topics: • Specifications • Environmental product stewardship prog[...]

  • Página 167

    This section contains the following topics: • Paper use • Plastics • Material safety data sheets • Recycling program • HP inkjet supplies recycling program • Energy consumption • Disposal of Waste Equipment by Users in Private Households in the European Union Paper use This product is suited for the use of recycled paper according to [...]

  • Página 168

    Disposal of Wast e Equip ment by Users in Private Househ olds in the European Union Disposal of Waste Equipment by Users in Private Households in the European Union This sy mbol on the product or on its packaging indicat es that this product must not be disposed of w ith your other household wa ste. Instead, it is y our responsibility to dispose of[...]

  • Página 169

    This section contains the following topics: • Regulatory model identification number • FCC statement • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about power cord • Geräuschemission Regulatory model id entification number For regulatory identification p urposes, your pr [...]

  • Página 170

    Notice to use rs in Korea VCCI (Class B) compl iance statement for users in Ja pan Notice to users in Ja pan about power cord Geräusch emission Geräusc hemission LpA < 7 0 dB am A rbeitsplatz im Nor malbetrieb nac h DIN 45 6 3 5 T . 1 9 Regulatory wireless statements This section contains the following regulatory informatio n pertaining to wir[...]

  • Página 171

    Wireless: No tice to users in Brazil A viso aos usuários no Brasil Es te equipamento oper a em caráter secundár io , isto é, não tem dir eito à pr oteção contr a interferênc ia pr ejudi ci al, mesmo de est ações do mesmo tipo , e não pode causar interferênc ia a sis temas operando em caráter pr imári o. (R es.AN A TEL 2 8 2/200 1 ) .[...]

  • Página 172

    European Union Regul atory Notice European Union Regula tory Notice Pr oducts bearing the CE mar king comply w ith the follo wing E U Dir ectiv es: • Lo w V oltage Dir ecti ve 7 3/2 3/EEC • EMC Direc tiv e 2004/1 08/EC CE compliance o f this product is v alid only if po wer ed with the cor rect CE -marked A C adapter pr ov ided b y HP . If this[...]

  • Página 173

    Declaration of conformity (European Economic Area) The Declaration of Conformity in this documen t complies with ISO/IEC 1 7050-1 and EN 17050-1. It identifies the product, manufacturer’s name and addr ess, a nd applicable spec ifications recognized in the European community. HP Photosmart C4380 All-in-One series declaration o f conformity DECLAR[...]

  • Página 174

    Index Symbols/Numerics 10 x 15 cm photo paper load 36 specifications 165 2 pages on 1, print 54 4 pages on 1, print 54 4 x 6 inch (10 x 15 cm) borderless photos print 48 4 x 6 inch photo paper, load 36 802.11 wireless, configuration page 25 A A4 paper, load 35 access point connection 17 access point HW address 27 ad hoc network 18 addresses, print [...]

  • Página 175

    documents edit scanned 68 scan 67 double-sided prints 51, 52 DPOF file 64 E edit photos 65 edit scanned images 68 Embedded Web Server password settings 24 encryption settings 27 WEP key 20 envelopes load 38 specifications 165 environment Environmental product stewardship program 165 error messages memory cards 144 out of paper 147 reading or writin[...]

  • Página 176

    missing information from copy 135 text from scan 133 N network connection type 24 interface card 17 name 26 restore settings 23 security 20 stat us 24 upgrade 22 network configuration page 24 normal copy quality 72 number of copies copy 71 O on button 8 order ink supplies 89 print cartridges 89 out of paper 147 overheads, print 56 P page order 55 p[...]

  • Página 177

    printer sharing Mac 16 Windows 16 Printing Shortcuts tab 46 problems copy 134 error messages 139 print 119 scan 131 Q quality print 44 quality, copy 72 R radio, turn off 23 Readme file 101 recycle ink cartridges 166 reduce/enlarge copies resize to fit letter or A4 73 regulatory notices declaration of conformity (European Economic Area) 172 declarat[...]

  • Página 178

    error messages 139 filename appears as gibberish 130 memory card 127 others on network can access my memory card 130 print 119 scan 131 two-sided prints 51, 52 U uninstall software 106 upgrade to network 22 URL 24 USB cable communication lost 150 USB cable installation 103 W warranty 159, 16 1 Web pages, print 58 WEP key, setup 20 wireless radio, t[...]

  • Página 179

    178 Index[...]