HP LaserJet 4610n manual

HP Col or L ase rJet 4610n Use[...]

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HP color LaserJet 4610n series printer User Guide[...]

Copyright and License © 2005 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in[...]

HP customer care Online services For 24-hour access to information using a modem or Internet connection: World Wide Web URL: for the HP Color LaserJet 4610n printer, updated HP printer software, product and support information, and printer drivers in several languages can be obtained from http://www.hp.com/support/clj4610 . (Sites are in English.) [...]

Visit: http://www.hp.com/go/mac-connect for products designed specifically for the Macintosh user. iv ENWW[...]

Table of contents 1 Printer basics Quick access to printer information .................. ............................. ......................... ................... 2 World Wide Web links ............... .................... ................................... ................. .................2 User guide links ..................... ............[...]

Job storage limit ............ .................... ....................... ................. ..................... ................ ...49 Job held timeout ................ ........................... ......................... .................. . ........................49 Show address ..............................................................[...]

Labels .................. . ...................................................... ................... ....... .. ................... .......86 Heavy paper ............................ ................................................................ ....................... ..86 HP LaserJet Tough paper .......... .................... ...............[...]

HP fraud hotline .............................................................................................................. 114 Print cartridge storage .................. .......................... . ................... ................... .............. ...115 Print cartridge life expectancy ............. .................. ...................[...]

Erratic, missing characters or interrupted printout ..... ..................... ......................... .............179 Partial printout .............................................................................................................. ......... 180 Guidelines for printing with different fonts . ........... .................. .......[...]

Power consumption ................................... .......................... ................. ..........................218 Plastics ..................... ................ ................ .......... ............. ...................... .................... .....218 HP LaserJet printing supplies .................................... ...........[...]

1 Printer basics This chapter contains information on setting up your printer and becoming familiar with its features. The following topics are covered: ● Quick access to printer information ● Printer configurations ● Printer features ● Walk around ● Printer software ● Print media specifications ENWW 1[...]

Quick access to printer information World Wide Web links Printer drivers, updated HP printer software, and product information and support may be obtained from the following URLs: ● http://www.hp.com/support/clj4610 Printer drivers may be obtained from the following sites: ● In China: ftp://www.hp.com.cn/support/clj4610 ● In Japan: ftp://www.[...]

For detailed information about configuring printer drivers, go to http://www.hp.com/go/ hpdpc_sw . Accessory and Consumable Installation Guides Provides step-by-step instructions for installing the printer’s accessories and consumables. Supplied with the printer’s optional accessories and consumables. Using the printer CD-ROM User Guide Provide[...]

Printer configurations Thank you for purchasing the HP Color LaserJet 4610n series printer. This printer is available in the configurations described below. HP Color LaserJet 4610n (Part number Q7732A) The HP Color LaserJet 4610n printer is a four-color, laser printer that prints 22 pages per minute (ppm) for letter-sized paper and 22 ppm for A4-si[...]

Printer features This printer combines the quality and reliability of Hewlett-Packard printing with the features listed below. For more information on printer features, see the Hewlett-Packard website at http://www.hp.com/support/clj4610 . Features Performance ● 22 pages per minute (ppm) for letter-sized paper and 22 ppm for A4-sized paper. ● P[...]

Connectivity ● USB 1.1 connection. ● HP Web Jetadmin software. ● Standard bidirectional parallel cable interface (IEEE -1284-C compliant). ● Both USB and parallel connections are supported, but cannot be used at the same time. Supplies ● Supplies status page contains information on toner level, page count, and estimated pages remaining. ?[...]

Walk around The following illustrations identify the locations and names of key components of this printer. 1 2 3 4 Front view (sh ow n with 2 x 500-sheet input tray) 1 output bin 2 printer control panel 3 top cover 4 Tray 1 5 Tray 2 6 access to print cartridges, transfer unit, and fuser 7 on/off switch Back view 1 output bin 2 parallel connection [...]

Printer software Included with the printer is a CD-ROM containing the printing system software. The software components and printer drivers on this CD-ROM help you use the printer to its fullest potential. See the Getting Started Guide for installation instructions. NOTE For the latest information about the printing system software components, refe[...]

HP Driver Preconfiguration HP Driver Preconfiguration is a software architecture and set of tools that allows HP software to be customized and distributed in managed corporate printing environments. Using HP Driver Preconfiguration, information technology (IT) administrators can preconfigure the printing and device defaults for HP printer drivers b[...]

Additional drivers The following drivers are not included on the CD-ROM, but are available from http://www.hp.com . ● PCL 5c printer drivers for Windows 2000, XP, and Server 2003. ● OS/2 PCL 5c/6 printer driver. ● OS/2 PS printer driver. ● UNIX model scripts. ● Linux drivers. ● HP OpenVMS drivers. NOTE The OS/2 drivers are available fro[...]

Operating System To change settings for all immediate print jobs (until the application is closed) To change print job default settings (For example, turn on Print on Both Sides by default.) To change configuration settings (For example, add a physical option such as a tray or enable/ disable a driver feature such as Allow Manual Duplexing.) Window[...]

Operating System To change settings for all immediate print jobs (until the application is closed) To change print job default settings (For example, turn on Print on Both Sides by default.) To change configuration settings (For example, add a physical option such as a tray or enable/ disable a driver feature such as Allow Manual Duplexing.) Macint[...]

The printer comes with printing system software and printer drivers on a CD-ROM. The printing system software on the CD-ROM must be installed to take full advantage of the printer features. If you do not have access to a CD-ROM drive, you can download the printing system software from the Internet at http://www.hp.com/ go/clj4610_software . NOTE Sa[...]

The installer does not support printer installation or printer object creation on Novell servers. It supports only direct-mode network installations between Windows computers and a printer. To install your printer and create objects on a Novell server, use an HP utility (such as HP Web Jetadmin or HP Install Network Printer Wizard) or a Novell util[...]

The printing system software includes the following components: ● PostScript® Printer Description (PPD) files The PPDs, in combination with the Apple PostScript printer drivers, provide access to printer features. An installation program for the PPDs and other software is provided on the CD-ROM that came with the printer. Use the Apple LaserWrit[...]

3. Double-click the HP LaserJet Installers folder. 4. Follow the instructions on the computer screen. 5. Double-click the Installer icon for the desired language. 6. On your computer hard drive, double-click Applications , Utilities , and then Print Center . 7. Click Add Printer . 8. Select the AppleTalk connection type on OS X 10.1 and the Rendezv[...]

6. For Mac OS 9.2.x : ● From HD/Applications/Utilities, open the Apple Desktop Printer Utility. ● Double-click Printer (USB) . ● Next to USB Printer Selection , click Change . ● Select the printer, click Auto Setup , and then click Create . ● Click on the Desktop Printer Icon that was just created. ● On the Printing menu, click Set Defa[...]

Uninstalling the software This section explains how to uninstall the printing system software. To remove software from Windows operating systems Use the Uninstaller in the HP LaserJet 4610n/Tools program group to select and remove any or all of the Windows HP printing system components. 1. Click Start and then click Programs . 2. Point to HP LaserJ[...]

● Advanced autodiscovery locates peripherals on the network, without manually entering each printer into a database. ● Simple integration into enterprise management packages. ● Quickly find peripherals based on parameters such as IP address, color capability, and model name. ● Easily organize peripherals into logical groups, with virtual of[...]

Print media specifications For optimum results, use conventional 75 g/m 2 (20 lb) photocopy paper. Verify that the paper is of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, or bent edges. ● To order supplies in the U.S., go to http://www.hp.com/go/ljsupplies . ● To order supplies worldwide, go to[...]

Tray 1 Dimensions Weight or thickness Capacity Envelope (Com 10, Monarch, C5, DL, B5) 105 to 105 g/m 2 (43 to 28 lb bond) 20 envelopes Standard size label (letter/A4, legal, executive, JIS B5, A5) 60 to 163 g/m 2 (16 to 47 lb bond) Maximum stack height: 10 mm (0.6 in) Minimum size label 76.2 by 127 mm (3 by 5 in) 60 to 163 g/m 2 (16 to 47 lb bond) [...]

22 Chapter 1 Printer basics ENWW[...]

2 Control panel This chapter contains information on the printer control panel, which provides control of printer functions and communicates information about the printer and print jobs. The following topics are covered: ● Introduction ● Control panel buttons ● Interpreting control panel indicator lights ● Control panel menus ● Menu hiera[...]

Introduction The control panel provides control of printer functions and communicates information about the printer and print jobs. Its display provides graphic information about printer and supplies status, making it easy to identify and correct problems. Control panel buttons and lights 1 M ENU button 2 S TOP button 3 R EADY light 4 D ATA light 5[...]

Printer display 1 Message area 2 Message area 3 Prompt area Printer display 1 Message area 2 Supplies gauge 3 Print cartridge colors are indicated from left to right: black, magenta, yellow, and cyan The message and prompt areas of the display alert you to the state of the printer and tell you how to respond. The supplies gauge shows the consumptio[...]

Control panel buttons Use the buttons on the control panel to perform printer functions and to navigate and respond to menus and messages in the display. Button name Function S ELECT Makes selections and resumes printing after recovery errors. U P ARROW D OWN ARROW Navigates menus and text, and increases or decreases the values of numerical items i[...]

Interpreting control panel indicator lights Control panel indicator lights 1 R EADY 2 D ATA 3 A TTENTION Indicator On Off Flashing R EADY (green) Printer is online (able to accept and process data). Printer is offline or is turned off. Printer is attempting to stop printing and go offline. D ATA (green) Processed data is present in the printer, but[...]

Control panel menus You can perform most routine printing tasks from the computer through the printer driver or software application. This is the most convenient way to control the printer, and will override the printer control panel settings. See the help files associated with the software, or for more information on accessing the printer driver, [...]

Menu hierarchy The following tables list the menu hierarchies of each menu. To enter the menus Press M ENU to enter MENUS . Press or to navigate the listings. Press to select the appropriate option. MENUS RETRIEVE JOB INFORMATION PAPER HANDLING CONFIGURE DEVICE DIAGNOSTICS SERVICE Retrieve job menu See Retrieve job menu for more information. RETRIE[...]

Paper handling menu See Paper handling menu for more information. PAPER HANDLING TRAY 1 SIZE TRAY 1 TYPE Tray <N> Size N = 2 Tray <N> Type N = 2 Configure device menu See Configure device menu and Changing printer control panel configuration settings for more information. CONFIGURE DEVICE PRINTING COPIES DEFAULT PAPER SIZE DEFAULT CUSTO[...]

SYSTEM SETUP JOB STORAGE LIMIT JOB HELD TIMEOUT SHOW ADDRESS COLOR/BLACK MIX TRAY BEHAVIOR POWERSAVE TIME PERSONALITY CLEARABLE WARNINGS AUTO CONTINUE SUPPLIES LOW COLOR SUPPLY OUT JAM RECOVERY LA NGUAGE I/O I/O TIMEOUT PARA LLE L INPUT RESETS RESTORE FACTORY SETTINGS POWERSAVE RESET SUPPLIES Diagnostics menu See Diagnostics menu for more informati[...]

Retrieve job menu The retrieve job menu allows you to view listings of all stored jobs. NOTE You must have additional memory installed in the printer to use the job storage feature. The memory that comes standard with the printer is not sufficient to support the job storage feature. Menu item Description PRINT STORED JOB LIST Prints a page that lis[...]

Information menu Use the information menu to access and print specific printer information. Menu item Description PRINT MENU MAP Prints the control panel menu map, which shows the layout and current settings of the control panel menu items. See Printer information pages . PRINT CONFIGURATION Prints the printer configuration page, which shows the cu[...]

Paper handling menu The paper handling menu allows you to configure input trays by size and type. It is important to correctly configure the trays with this menu before you print for the first time. NOTE If you have used other HP LaserJet printer models, you might be accustomed to configuring Tray 1 to first mode or cassette mode. On theHP Color La[...]

Configure device menu The configure device menu allows you to change the printer’s default printing settings, adjust the print quality, change the system’s configuration and I/O options, and reset the printer’s default settings. Printing menu These settings affect only jobs without identified properties. Most jobs identify all of the properti[...]

Menu item Values Description COURIER FONT REGULAR DARK Selects the version of Courier font to use: REGULAR : The internal Courier font available on HP LaserJet 4 series printers. DARK : The internal Courier font available on HP LaserJet III series printers. The default is REGULAR . WIDE A4 NO YES Changes the number of characters that can be printed[...]

Menu item Values Description PCL FORM LENGTH ORIENTATION FONT SOURCE FONT NUMBER FONT PITCH SYMBOL SET Allows you to configure settings for the printer control language. FORM LENGTH : Sets vertical spacing from 5 to 128 lines for default paper size. ORIENTATION : Allows you to select default page orientation to portrait or landscape. FONT SOURCE : [...]

Menu item Values Description PCL (CONTINUED) APPEND CR TO LF SUPPRESS BLANK PAGES APPEND CR TO LF : Select YES to append a carriage return to each line feed encountered in backward- compatible PCL jobs (pure text, no job control). Some environments, such as UNIX, indicate a new line using only the line feed control code. This option allows you to a[...]

Menu item Values Description SET REGISTRATION PRINT TEST PAGE SOURCE ADJUST TRAY [N] Allows simplex and duplex image alignment. Shifts the margin alignment to center the image on the page from top to bottom, and left to right. You can also align the image that is printed on the front with the image that is printed on the back. PRINT TEST PAGE : Pri[...]

Menu item Values Description PRINT MODES A list of available modes appears. Allows you to associate each media type with a specific print mode. Change the print mode only if you are experiencing problems printing on certain media types. After you select a type of media, you can select a print mode that is available for that type. OPTIMIZE BACKGROUN[...]

Menu item Values Description JOB HELD TIMEOUT OFF 1 HOUR 4 HOURS 1 DAY 1 WEEK Sets the period of time that the system keeps files in job storage before deleting them from the queue. The default is OFF . SHOW ADDRESS AUTO OFF This item determines whether the printer’s IP address is shown on the display with the Ready message. The default is OFF . [...]

Menu item Values Description TRAY BEHAVIOR USE REQUESTED TRAY MANUA LLY FEED PROMPT PS DEFER MEDIA Allows you to specify settings for the tray selection behavior. (This setting allows you to configure the trays to behave like trays in some previous HP printers and to configure two- sided printing behavior for pre-printed paper.) USE REQUESTED TRAY [...]

Menu item Values Description POWERSAVE TIME 1 MINUTE 15 MINUTES 30 MINUTES 60 MINUTES 90 MINUTES 2 HOURS 4 HOURS Reduces power consumption when the printer has been inactive for the period of time specified by this item to reduce wear on electronic components in the printer. The printer automatically comes out of POWERSAVE mode when a job is sent t[...]

Menu item Values Description JAM RECOVERY AUTO OFF ON Sets whether the printer will attempt to reprint pages after a jam. AUTO : The printer automatically selects the best mode for printer jam recovery (usually ON ). OFF : The printer does not reprint pages following a jam. Printing performance might be increased with this setting. ON : The printer[...]

Menu item Values Description PARALLEL INPUT HIGH SPEED ADVANCED FUNCTIONS Allows you to select the speed at which the parallel port communicates with the host and to enable or disable the bi- directional parallel communication. HIGH SPEED : Select YES to enable the printer to accept the faster parallel communications that are used for connections w[...]

Diagnostics menu The diagnostics menu allows you to run tests that can help you identify and solve problems with the printer. Menu item Description PRINT EVENT LOG This item will print an event log that will display the last 50 entries in the printer’s event log, starting with the most recent. SHOW EVENT LOG This item displays the last 50 events [...]

Menu item Description PAPER PATH TEST Generates a test page that is useful for testing the paper- handling features of the printer. Press ( S ELECT button) to start the paper-path test using the source (tray), destination (output bin), duplex, and number of copies settings that you set in the other items on the PAPER PATH TEST menu. Set the other i[...]

Menu item Description COLOR BAND TEST Use this item to print a color band test page that is used to identify arcing in the high- voltage power supply. 48 Chapter 2 Control panel ENWW[...]

Changing printer control panel configuration settings By using the printer control panel, you can make changes to general printer configuration default settings such as tray size and type, PowerSave time, printer personality (language), and jam recovery. CAUTION Configuration settings seldom need to be changed. Hewlett-Packard recommends that only [...]

To set the job held timeout 1. Press M ENU to enter the MENUS . 2. Press to highlight CONFIGURE DEVICE . 3. Press to select CONFIGURE DEVICE . 4. Press to highlight SYSTEM SETUP . 5. Press to select SYSTEM SETUP . 6. Press to highlight JOB HELD TIMEOUT . 7. Press to select JOB HELD TIMEOUT . 8. Press or to select the appropriate time period. 9. Pre[...]

To set the color/black mix 1. Press M ENU to enter the MENUS . 2. Press to highlight CONFIGURE DEVICE . 3. Press to select CONFIGURE DEVICE . 4. Press to highlight SYSTEM SETUP . 5. Press to select SYSTEM SETUP . 6. Press to highlight COLOR/BLACK MIX . 7. Press to select COLOR/BLACK MIX . 8. Press or to select the desired option. 9. Press to select[...]

To set manually feed prompt 1. Press M ENU to enter the MENUS . 2. Press to highlight CONFIGURE DEVICE . 3. Press to select CONFIGURE DEVICE . 4. Press to highlight SYSTEM SETUP . 5. Press to select SYSTEM SETUP . 6. Press to highlight TRAY BEHAVIOR . 7. Press to select TRAY BEHAVIOR . 8. Press to highlight MANUALLY FEED PROMPT . 9. Press to select[...]

To set PowerSave Time 1. Press M ENU to enter the MENUS . 2. Press to highlight CONFIGURE DEVICE . 3. Press to select CONFIGURE DEVICE . 4. Press to highlight SYSTEM SETUP . 5. Press to select SYSTEM SETUP . 6. Press to highlight POWERSAVE TIME . 7. Press to select POWERSAVE TIME . 8. Press or to select the appropriate time period. 9. Press to set [...]

To set the personality 1. Press M ENU to enter the MENUS . 2. Press to highlight CONFIGURE DEVICE . 3. Press to select CONFIGURE DEVICE . 4. Press to highlight SYSTEM SETUP . 5. Press to select SYSTEM SETUP . 6. Press to highlight PERSONALITY . 7. Press to select PERSONALITY . 8. Press or to select the appropriate personality ( AUTO , PCL , PDF , P[...]

To set the auto continue 1. Press M ENU to enter the MENUS . 2. Press to highlight CONFIGURE DEVICE . 3. Press to select CONFIGURE DEVICE . 4. Press to highlight SYSTEM SETUP . 5. Press to select SYSTEM SETUP . 6. Press to highlight AUTO CONTINUE . 7. Press to select AUTO CONTINUE . 8. Press or to select the appropriate setting. 9. Press to set the[...]

To set color supply out response 1. Press M ENU to enter the MENUS . 2. Press to highlight CONFIGURE DEVICE . 3. Press to select CONFIGURE DEVICE . 4. Press to highlight SYSTEM SETUP . 5. Press to select SYSTEM SETUP . 6. Press to highlight COLOR SUPPLY OUT . 7. Press to select COLOR SUPPLY OUT . 8. Press or to select the appropriate setting. 9. Pr[...]

Language On some products, the option to set the default language appears when the printer is first initialized. Use the or arrow to scroll through the available options. When the desired language is highlighted, press the to set the default language. You may also change the language at any time by following these steps: To select language 1. Press[...]

Using the printer control panel in shared environments Because your printer is shared with other users, adhere to the following guidelines to ensure successful printer operation: ● Consult your system administrator before making changes to control panel settings. Changing control panel settings could affect other print jobs. ● Coordinate with o[...]

3 I/O Configuration This chapter describes how to configure certain network parameters on the printer. The following topics are covered: ● Network configuration ● Parallel configuration ● USB configuration ● Enhanced I/O configuration ● Wireless printing ENWW 59[...]

Network configuration For more information about using the HP JetDirect 175x external print server, see the Network Printing Startup Guide included with the CD-ROM in the external print server device container. 60 Chapter 3 I/O Configuration ENWW[...]

Parallel configuration The HP Color LaserJet 4610n printer supports network and parallel connections at the same time. A parallel connection is made by connecting the printer to the computer using a bidirectional parallel cable (IEEE-1284-C compliant) with a c-connector plugged into the printer’s parallel port. The cable can be a maximum of 10 me[...]

USB configuration This printer supports a USB 1.1 connection. The port is located on the back of the printer, as shown in the figure below. You must use an A-to-B type USB cable. USB connection 1 USB connector 2 USB port 62 Chapter 3 I/O Configuration ENWW[...]

Enhanced I/O configuration The HP Color LaserJet 4610n printer comes standard with an HP Jetdirect 175x external print server. HP Jetdirect print server An HP Jetdirect external print server can be installed with the printer. This external print server supports multiple network protocols and operating systems. HP Jetdirect print servers facilitate [...]

AppleTalk networks Use the HP LaserJet Utility to set up the printer on an EtherTalk or LocalTalk network. For more information, refer to the HP Jetdirect Print Server Administrator’s Guide included with printers equipped with the HP Jetdirect print server. UNIX/Linux networks Use the HP Jetdirect printer installer for UNIX utility to set up the [...]

Wireless printing Wireless networks offer a safe, secure, and cost-effective alternative to traditional wired network connections. See Supplies and accessories for a list of available wireless print servers. IEEE 802.11b standard With the wireless HP Jetdirect 802.11b external print server, HP peripherals can be placed anywhere in the office or hom[...]

66 Chapter 3 I/O Configuration ENWW[...]

4 Printing tasks This chapter describes how to perform basic printing tasks. The following topics are covered: ● Controlling print jobs ● Selecting print media ● Configuring input trays ● Printing on special media ● Manual two-sided (duplex) printing ● Special printing situations ● Job storage features ● Managing memory ENWW 67[...]

Controlling print jobs In the Microsoft Windows operating system, three settings affect how the printer driver tries to pull paper when you send a print job. The Source , Type , and Size settings appear in the Page Setup , Print , or Print Properties dialog boxes in most software programs. If you do not change these settings, the printer automatica[...]

● Printer Properties dialog box (printer driver) . The printer driver opens when you click Properties in the Print dialog box. Settings changed in the Printer Properties dialog box do not override settings available anywhere else. ● Default printer settings . The default printer settings determine settings used in all print jobs, unless setting[...]

Selecting print media You can use many types of paper and other print media with this printer. This section provides guidelines and specifications for selecting and using different print media. For more information about supported print media, see Print media specifications . Before purchasing any media or specialized forms in quantity, verify that[...]

● Do not use letterhead paper with low-temperature dyes or thermography. Preprinted forms or letterhead must use inks that can tolerate temperatures of 190° C (374° F) for 0.1 second. ● Do not use any media that produces hazardous emissions, or that melts, offsets, or discolors when exposed to 190° C (374° F) for 0.1 second. To order HP Col[...]

Configuring input trays The printer allows you to configure input trays by type and size. You can load different media in the printer’s input trays and then request media by type or size using the control panel. NOTE If you have used other HP LaserJet printer models, you might be accustomed to configuring Tray 1 to first mode or cassette mode. On[...]

To configure a tray to match print job settings 1. In the software application, specify the source tray, the paper size, and the paper type. 2. Send the job to the printer. If the tray needs to be configured, the LOAD TRAY X: message appears. 3. Load the tray with the correct paper. When the tray is closed, the TRAY X SIZE= appears. 4. If the highl[...]

4. Press to highlight Tray <N> Type . (N represents the number of the tray you are configuring.) 5. Press to select Tray <N> Type . 6. Press or to highlight the correct paper type. 7. Press to select the correct paper type. A Setting saved message appears, and then the current type and size settings are displayed. Configuring Tray 2 for[...]

7. Press or to highlight the correct value. 8. Press to select the value. If the value entered is outside the valid range, Invalid value will appear for two seconds. The display prompts you to enter another value. After the X dimension is set properly, set the Y dimension as follows: 9. Press or to highlight the correct value. 10. Press to select t[...]

3. Load paper in the tray with the side to be printed on facing down. NOTE For best performance, load the tray completely full without splitting the ream of paper. Splitting the ream might cause a multi-feed problem, which could result in a paper jam. The capacity of the paper tray can vary. For example, if you are using 75 g/m 2 (20 lb) paper, the[...]

To load envelopes into Tray 1 CAUTION To avoid jams, do not remove or insert envelopes during printing. 1. Open Tray 1. 2. Load up to 20 envelopes in the center of Tray 1 with the side to be printed facing down and the postage end toward the printer. Slide the envelopes into the printer as far as they will go without forcing them. 3. Adjust the gui[...]

Printing envelopes 1. Specify Tray 1 or select the media source by size in the printer driver. 2. If your software does not automatically format an envelope, specify Landscape for page orientation in your software application or printer driver. Use the following guidelines to set margins for return and destination addresses on Commercial #10 or DL [...]

CAUTION Do not print cardstock, envelopes, heavy or extra heavy paper, or unsupported sizes of media from Tray 2. Print on these types of media only from Tray 1. Do not overfill the input tray or open it while it is in use. Doing so can cause jams in the printer. 1. Remove the tray from the printer. Move the CUSTOM/STANDARD switch to the STANDARD p[...]

4. Slide the media-width guides open to the size for the media you are using. 5. Load media face-up, making sure that the corners of the media fit under the front corner tabs. NOTE For best performance, load the tray completely full without splitting the ream of paper. Splitting the ream might cause a multi-feed problem, which could result in a pap[...]

CAUTION Do not print cardstock, envelopes, or unsupported sizes of media from Tray 2. Print on these types of media only from Tray 1. Do not overfill the input tray or open it while it is in use. Doing so can cause paper jams. 1. Remove the tray from the printer. Move the CUSTOM/STANDARD switch to the CUSTOM position. 2. Adjust the rear media-lengt[...]

4. Slide the media-width guides open to the size for the media you are using. 5. Load media face-up, making sure that the corners of the media fit under the front corner tabs. NOTE For best performance, load the tray completely full without splitting the ream of paper. Splitting the ream might cause a multi-feed problem, which could result in a pap[...]

Loading custom-sized media into Tray 2 The Custom media menu will be displayed when the Tray 2 switch is in the Custom size position. You must also change the size setting on the control panel to custom and set the unit of measure, X dimension, and Y dimension. See To configure a tray to match print job settings for more information. 1. Remove tray[...]

4. Push down the media lift plate until it locks. 5. Load media face-up, making sure that the corners of the media fit under the front tabs. NOTE For best performance, load the tray completely full without splitting the ream of paper. Splitting the ream might cause a multi-feed problem, which could result in a paper jam. The capacity of the paper t[...]

Printing on special media Use these guidelines when printing on special types of media. NOTE Special media such as envelopes, transparencies, custom-size paper, or heavy media greater than 120 g/m 2 is used in Tray 1. To print on any special media, use the following procedure: 1. Load the media in the paper tray. 2. When the printer prompts you for[...]

Colored paper ● Colored paper should be of the same high quality as white xerographic paper. ● Pigments used must be able to withstand the printer’s fusing temperature of 190° C (374° F) for 0.1 second without deterioration. ● Do not use paper with a colored coating that was added after the paper was produced. ● The printer creates colo[...]

Paper type Paper weight Heavy 105-119 g/m 2 28-32 lb Extra heavy 120-163 g/m 2 32-43 lb Cardstock 164-200 g/m 2 43-53 lb Intermediate 90-104 g/m 2 24-28 lb Tough paper 5 mil 44 lb When printing on heavy paper types, use the following guidelines: ● Use Tray 1 for paper that is heavier than 120 g/m 2 to 200 g/m 2 (32 lb bond up to 53 lb bond). ● [...]

● Forms and letterhead should be sealed in a moisture-proof wrapping to prevent changes during storage. ● Before loading preprinted paper such as forms and letterhead, verify that the ink on the paper is dry. During the fusing process, wet ink can come off of preprinted paper. Recycled paper This printer supports the use of recycled paper. Recy[...]

Manual two-sided (duplex) printing NOTE You must specify two-sided printing options in your software application or in the printer driver in order to print on both sides of the page. If this option is not visible in the software application or printer driver, use the following information to make duplex printing options available. To use two-sided [...]

Manual two-sided printing If you want to print on two sides (duplex) on paper other than the supported sizes or weights (for example, paper heavier than 120 g/m 2 (32 lb) or very thin paper), or if your printer does not support automatic two-sided printing, you will have to go to the printer and reinsert the paper manually after the first side has [...]

Special printing situations Use these guidelines when printing on special types of media. Printing a different first page Use the following procedure to print the first page of a document on a different media type than the rest of the document, for example, to print the first page of a document on letterhead paper and the rest on plain paper. 1. Fr[...]

For more information about how to access the printer drivers, see Accessing the printer drivers . If your software application requires you to calculate margins for custom-size paper, see the online Help for that application. Stopping a print request You can stop a print request either from the printer control panel or from your software applicatio[...]

Job storage features The HP Color LaserJet 4610n printer lets you store a job in the printer’s memory for printing at a later time. The job storage features use memory from random access memory (RAM). These job storage features are described below. To support job storage features for complex jobs, or if you often print complex graphics, print Pos[...]

Proofing and holding a job The proof and hold feature provides a quick and easy way to print and proof one copy of a job and then print addtional copies. This option stores the print job in printer RAM memory, and prints only the first copy of the job, allowing you to check the first copy. If the document prints correctly, you can print the remaini[...]

8. Press to select DELETE . 9. Press to delete the job. Private jobs This option allows you to send a print job directly to the printer memory. Selection of Private Job activates the PIN field. The print job can be printed only after you type a PIN in the printer control panel. After the job is printed, the printer removes the job from the printer [...]

Deleting a private job A private job can be deleted from the printer control panel. You can delete a job without printing it, or IT WILL BE AUTOMATICALLY DELETED after it is printed. 1. Press M ENU to enter MENUS . RETRIEVE JOB is highlighted. 2. Press to select RETRIEVE JOB . 3. Press to highlight your USER NAME . 4. Press to select your USER NAME[...]

Managing memory This printer supports up to 544 MB of memory: 512 MB DDR plus 32 MB of additional memory on the formatter board. You can add additional memory by installing dual data-rate (DDR) memory. To allow for memory expansion, the printer has one DDR slot, which accepts 128, 256, or 512 MB of RAM. For information about installing memory, see [...]

98 Chapter 4 Printing tasks ENWW[...]

5 Managing the printer This chapter describes how to manage the printer. The following topics are covered: ● Printer information pages ENWW 99[...]

Printer information pages From the printer control panel, you can print pages that give details about the printer and its current configuration. The procedures for printing the following information pages are described here: ● menu map ● configuration page ● supplies status page ● usage page ● demo page ● print RGB samples ● print CMY[...]

4. Press to highlight PRINT CONFIGURATION . 5. Press to select PRINT CONFIGURATION . The message Printing... CONFIGURATION appears on the display until the printer finishes printing the configuration page. The printer returns to the Ready state after printing the configuration page. NOTE If the printer is configured with an HP Jetdiret 175x externa[...]

Demo A demo page is a color photograph that demonstrates print quality. 1. Press M ENU to enter the MENUS . 2. Press to highlight INFORMATION . 3. Press to select INFORMATION . 4. Press to highlight PRINT DEMO . 5. Press to select PRINT DEMO . The message Printing... DEMO PAGE appears on the display until the printer finishes printing the demo page[...]

4. Press to highlight PRINT PCL FONT LIST or PRINT PS FONT LIST . 5. Press to select PRINT PCL FONT LIST or PRINT PS FONT LIST . The message Printing... FONT LIST appears on the display until the printer finishes printing the font list page. The printer returns to the Ready state after printing the font list page. Event log The event log lists the [...]

104 Chapter 5 Managing the printer ENWW[...]

6 Color This chapter describes how the HP Color LaserJet 4610n series printer provides great color printing. This chapter also describes ways to produce the best possible color prints. The following topics are covered: ● Using color ● Managing printer color options ● Matching colors ENWW 105[...]

Using color The HP Color LaserJet 4610n printer offers great color printing as soon as you set up the printer. It provides a combination of automatic color features to generate excellent color results for the general office user, plus sophisticated tools for the professional who is experienced with color use. The HP Color LaserJet 4610n printer pro[...]

sRGB Standard red-green-blue (sRGB) is a world-wide color standard originally developed by HP and Microsoft as a common color language for monitors, input devices (scanners, digital cameras), and output devices (printers, plotters). It is the default color space used for HP products, Microsoft operating systems, the Web, and most office software so[...]

Managing printer color options Setting color options to Automatic will typically produce the best possible print quality for color documents. However, there may be cases when you want to print a color document in grayscale (black and white) or wish to change one of the printer’s color options. ● Using Windows, print in grayscale or change the c[...]

The Neutral Grays setting determines the method used for creating gray colors used in text, graphics, and photographs. Two values are available for the Neutral Grays setting: ● Black Only generates neutral colors (grays and black) using only black toner. This guarantees neutral colors without a color cast. ● 4-Color generates neutral colors (gr[...]

Matching colors The process of matching printer output color to your computer screen is quite complex because printers and computer monitors use different methods of producing color. Monitors display colors by light pixels using an RGB (red, green, blue) color process, but printers print colors using a CMYK (cyan, magenta, yellow, and black) proces[...]

Printing color samples To use the Color samples, select the Color sample that is the closest match to the desired color. Use the sample’s color value in your application to describe the object you wish to match. Colors may vary depending on paper type and the software application used. For more details on how to use the Color Samples, go to http:[...]

112 Chapter 6 Color ENWW[...]

7 Maintenance This chapter describes ways to maintain your printer. The following topics are covered: ● Managing print cartridges ● Changing print cartridges ● Replacing supplies ● Configuring alerts ENWW 113[...]

Managing print cartridges Be sure to use genuine HP print cartridges for the best printing results. This section provides information on proper use and storage of HP print cartridges. It also provides information about using non-HP print cartridges. HP print cartridges When you use a genuine new HP print cartridge (part number C9720A, C9721A, C9722[...]

Print cartridge storage Do not remove the print cartridge from its package until you are ready to use it. CAUTION To prevent damage to the print cartridge, do not expose it to light for more than a few minutes. Print cartridge life expectancy The life of the print cartridge depends on usage patterns and the amount of toner that print jobs require. [...]

Changing print cartridges When a print cartridge approaches the end of its useful life, the control panel displays a message recommending that you order a replacement. The printer can continue to print using the current print cartridge until the control panel displays a message instructing you to replace the cartridge. The printer uses four colors [...]

2. Pull down the front cover and transfer unit. CAUTION Do not place any item on the transfer unit while it is open. If the transfer unit is punctured, print quality problems may result. 3. Remove the used print cartridge from the printer. 4. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. ENWW [...]

5. Grasp both sides of the cartridge and distribute the toner by gently rocking the cartridge from side to side. 6. Remove the orange shipping lock from the new print cartridge. Discard the lock. 7. Remove the inside sealing tape by grasping the orange tab on the end of the new print cartridge and pulling the tape completely out. Discard the tape. [...]

8. Align the print cartridge with the tracks inside the printer and insert the cartridge until it is completely seated. NOTE If a cartridge is in the wrong slot, the control panel will display the message INCORRECT <COLOR> CARTRIDGE . 9. Close the front cover and then close the top cover. After a short while, the control panel should display [...]

Replacing supplies When you use genuine HP supplies, the printer automatically notifies you when supplies are nearly depleted. The notification to order supplies allows ample time to order new supplies before they need to be replaced. Locating supplies Supplies are identified by their labeling and their blue plastic handles. The following figure il[...]

Supplies replacement clearance diagram 1 530 mm (20.9 inches) 2 1294 mm (50 inches) 3 804 mm (31.7 inches) Approximate replacement intervals for supplies The following table lists the estimated replacement intervals for supplies and the control panel messages that prompt when to replace each item. Usage conditions and print patterns may cause resul[...]

Configuring alerts You can use HP Web Jetadmin to configure the system to alert you of problems with the printer. The alerts take the form of e-mail messages to the e-mail account or accounts that you specify. You can configure the following: ● the printer(s) you want to monitor ● what alerts are to be received (for example, alerts for paper ja[...]

8 Problem solving This chapter describes what to do if problems arise with your printer. The following topics are covered: ● Basic troubleshooting checklist ● Factors affecting printer performance ● Troubleshooting information pages ● Control panel message types ● Control panel messages ● Paper jams ● Common causes of paper jams ● C[...]

● Partial printout ● Software application problems ● Unable to change system selections through software ● Unable to select a font from the software ● Unable to select colors from the software ● Color printing problems ● Printing black instead of color ● Incorrect shade ● Missing color ● Inconsistent colors after installing a pr[...]

Basic troubleshooting checklist If you are experiencing problems with the printer, this checklist may help identify the cause of the problem. ● Is the printer connected to power? ● Is the printer in the Ready state? ● Are all necessary cables connected? ● Are any messages displayed on the control panel? ● Was a genuine HP supply installed[...]

Factors affecting printer performance Several factors affect the time it takes to print a job. Among these is maximum printer speed, measured in pages per minute (ppm). Other factors that affect printing speed include the use of special media (such as transparencies, glossy media, heavy media, and custom-size media), printer processing time, and do[...]

Troubleshooting information pages From the printer control panel, you can print pages that can help diagnose printer problems. The procedures for printing the following information pages are described here: ● paper path test page ● registration page ● event log Paper path test page The paper path test page is useful for testing the paper hand[...]

11. Press to select the tray. After selecting the tray, the printer control panel returns to the SET REGISTRATION menu. 12. Press to highlight PRINT TEST PAGE . 13. Press to select PRINT TEST PAGE . 14. Follow the instructions on the printed page. Event log The event log lists the printer events, including printer jams, service errors, and other pr[...]

Control panel message types Control panel messages are divided into three types, depending on their severity. ● Status messages ● Warning messages ● Error messages Within the error message category, some messages are ranked as Critical error messages. This section explains the differences between the control panel message types. Status messag[...]

Control panel messages Control panel messages Control panel message Description Recommended action 10.X.X SUPPLY MEMORY ERROR alternates with For help press The supplies gauge will display the consumption levels of print cartridges. The printer cannot read or write to at least one print cartridge memory tag or at least one memory tag is missing. Th[...]

Control panel message Description Recommended action 13.XX.YY JAM IN PAPER PATH Clear jam then press alternates with 13.XX.YY JAM IN PAPER PATH For help press A page is jammed in the multi-purpose tray. 1. Press for detailed information about clearing the jam. 2. Press and to step through the instructions. 3. If the message persists after clearing [...]

Control panel message Description Recommended action 22 EIO X BUFFER OVERFLOW To continue press The printer’s EIO card in slot X has overflowed its I/O buffer during a busy state. 1. Press to continue printing. NOTE A loss of data will occur. 2. If the message persists, contact HP Support at http://w ww .hp.com/ support/clj4610 . 22 PARA LLE L I/[...]

Control panel message Description Recommended action 41.3 UNEXPECTED SIZE IN TRAY X For help press alternates with LOAD TRAY XX [TYPE] [SIZE] To use another tray press Media is loaded that is longer or shorter in the feed direction than the size configured for the tray. 1. If the incorrect size was selected, cancel the job or press to access help. [...]

Control panel message Description Recommended action 50.X FUSER ERROR For help press A fuser error has occurred. The following are specific fuser errors: 50.1 - A low fuser temperature error has occurred in the main thermistor. 50.2 - A fuser warm-up service error has occurred. 50.3 - A high fuser temperature error has occurred in the main thermist[...]

Control panel message Description Recommended action 53.XY.ZZ CHECK RAM DIMM SLOT X An error occurred on some memory of the printer. Values of X, Y, and ZZ are: X Device Location 1 Slot 1 2 Slot 2 Y Bank Number 1 Bank number 1 2 Bank number 2 3 Bank number 3 4 Bank number 4 ZZ Error Number 01 Unsupported memory 02 Unrecognized memory 03 Under minim[...]

Control panel message Description Recommended action 56.XX PRINTER ERROR To continue turn off then on A printer error has occurred. XX Description 01 – Illegal input 02 – Illegal output 1. Turn the printer off and then back on. 2. If the problem persists, contact HP Support at http://w ww .hp.com/ support/clj4610 . 57.0X PRINTER ERROR To contin[...]

Control panel message Description Recommended action 59.XY PRINTER ERROR For help press alternates with 59.XY PRINTER ERROR To continue turn off then on A printer motor error has occurred. A startup error occurs when the rotation of the motor does not reach the specified speed. A rotation error occurs when the number of rotations (speed) runs out o[...]

Control panel message Description Recommended action 68.X PERMANENT STORAGE FULL For help press alternates with 68.X PERMANENT STORAGE FULL To continue press A non-volatile storage device is full. Pressing the button should clear the message. Printing can continue, but there may be unexpected behavior. X Description 0 for onboard NVRAM 1 for remova[...]

Control panel message Description Recommended action Canceling... The printer is in the process of canceling a job. The message will continue to be displayed while the job is stopped, the paper path flushed, and any remaining incoming data on the active data channel is received and discarded. No action necessary. CARD SLOT X NOT FUNCTIONAL The flas[...]

Control panel message Description Recommended action DETECTABLE SIZE IN TRAY X For help press alternates with DETECTABLE SIZE Recommend move switch to STANDA RD The printer receives a print job for standard size media, but the tray switch is set to CUSTOM 1. Press to see step-by-step information. Size specified is a standard size. 2. Move switch in[...]

Control panel message Description Recommended action If no paper in tray: Manually Feed <TYPE> <SIZE> For help press alternates with Manually Feed <TYPE> <SIZE> To use another tray press A job was sent that specified MA NUA L FEED and Tray 1 is empty. Load Tray 1 with the specified media. OR To use media from another tray, p[...]

Control panel message Description Recommended action INSTALL <COLOR> CARTRIDGE alternates with For help press The supplies gauge will display the consumption levels of print cartridges. The cartridge is either not installed or not correctly installed in the printer. 1. Open the top cover and image transfer unit. CAUTION The image transfer uni[...]

Control panel message Description Recommended action LOAD TRAY XX [TYPE] [SIZE] For help press alternates with LOAD TRAY XX [TYPE] [SIZE] To use another tray press Tray XX is either empty or configured for a type and size other than specified in the job. 1. Load the paper tray with the specified media. 2. Confirm that the media guides are in the co[...]

Control panel message Description Recommended action Loading program X DO NOT POWER OFF Programs and fonts can be stored on the printer’s file system and are loaded into RAM when the printer is turned on. The number XX specifies a sequence number indicating the current program being loaded. No action necessary. Do not turn the printer off. MANUAL[...]

Control panel message Description Recommended action NON HP SUPPLY IN USE alternates with Ready The supplies gauge will display the consumption levels of print cartridges, but the level of any refilled cartridge will not be shown. The printer has detected that a non-HP print cartridge is currently installed. If you believe you purchased an HP cartr[...]

Control panel message Description Recommended action ORDER TRANSFER KIT LESS THAN XXX PAGES For help press alternates with Ready The transfer unit is near end of life. Printing can continue until transfer unit life ends. 1. Press to view help for the message. 2. Obtain the transfer kit part number from help. 3. Order the transfer kit. Output Bin Fu[...]

Control panel message Description Recommended action Printing... FONT LIST The printer is generating either the PCL or PS personality typeface list. The printer will return to the Ready state when the page is completed. No action necessary. Printing... MENU MAP The printer is generating the printer menu map. The printer will return to the Ready sta[...]

Control panel message Description Recommended action REMOVE ALL PRINT CARTRIDGES To exit press STOP KEY The printer is executing a Component Test and the component selected is Belt Only. Remove all print cartridges. Remove at least one print cartridge. To exit press STOP KEY The printer is executing a Disable Cartridge Check or Component Test where[...]

Control panel message Description Recommended action REPLACE FUSER KIT For help press The fuser kit has reached the end of its life. Printing will not continue until the fuser has been replaced. 1. Open the top cover. 2. Loosen the blue thumb screws. 3. Remove the old fuser unit. 4. Install a new fuser unit and secure with thumb screws. 5. Close th[...]

Control panel message Description Recommended action REPLACE FUSER KIT For help press alternates with REPLACE FUSER KIT To continue press The fuser is nearing the end of its useful life and the SUPPLIES LOW setting in SYSTEM SETUP is set to STOP . 1. Order the fuser kit. 2. To continue printing, press . 3. To replace the fuser kit, perform the foll[...]

Control panel message Description Recommended action REPLACE SUPPLIES For status press The supplies gauge will display the consumption levels of print cartridges. Multiple supplies are at the end of their useful life. If the supplies affected are cartridges only, printing has stopped because the COLOR SUPPLY OUT setting in SYSTEM SETUP is set to ST[...]

Control panel message Description Recommended action REPLACE TRANSFER KIT For help press The transfer unit is at end of life. Printing will not continue until the transfer kit has been replaced. 1. Open the top and front cover. 2. Remove the old unit by pressing the blue buttons on either side of the unit. 3. Slide the old unit out of the printer. [...]

Control panel message Description Recommended action REPLACE TRANSFER KIT For help press alternates with REPLACE TRANSFER KIT To continue press The transfer unit is nearing the end of its useful life and the SUPPLIES LOW setting in SYSTEM SETUP is set to STOP . 1. Order the transfer kit. 2. To continue printing, press . 3. To replace the transfer k[...]

Control panel message Description Recommended action REPLACE TRANSFER KIT For help press alternates with REPLACE TRANSFER KIT To continue press The transfer unit is nearing the end of its useful life and the SUPPLIES LOW setting in SYSTEM SETUP is set to STOP . Continued To reset the transfer unit count 1. Press M ENU to enter the MENUS . 2. Press [...]

Control panel message Description Recommended action SIZE MISMATCH TRAY XX=[SIZE] For help press alternates with Ready The tray is loaded with media longer or shorter in the feed direction than the size configured for the tray. 1. Adjust the side and rear media guides against the paper. 2. If the media used is letter, A4, executive, JIS B5, A5, or [...]

Control panel message Description Recommended action TRAY XX SIZE= <SIZE> Recommend move tray switch to STANDARD. Then close tray alternates with TRAY XX SIZE= <SIZE> then close tray A detectable media size was selected from the menu and the tray is open. Although not required, the size selected can be automatically sensed if the tray s[...]

Control panel message Description Recommended action TRAY XX SIZE= <SIZE> Verify tray switch set to CUSTOM alternates with TRAY XX SIZE= <SIZE> then close tray A non-detectable media size was selected from the menu and the tray is open. The selected size requires that the tray switch be set to CUSTOM, otherwise when the tray is closed, [...]

Paper jams Use this illustration to troubleshoot paper jams in the printer. For instructions on clearing paper jams, see Clearing jams . Paper jam locations 1 top cover area 2 duplex path 3 paper path 4 input path 5 tray Paper jam recovery This printer automatically provides paper jam recovery, a feature that allows you to set whether the printer s[...]

To disable paper jam recovery 1. Press M ENU to enter the MENUS . 2. Press to highlight CONFIGURE DEVICE . 3. Press to select CONFIGURE DEVICE . 4. Press to highlight SYSTEM SETUP . 5. Press to select SYSTEM SETUP . 6. Press to highlight JAM RECOVERY . 7. Press to select JAM RECOVERY . 8. Press to highlight OFF . 9. Press to select OFF . 10. Press [...]

Common causes of paper jams The following table lists common causes of paper jams and suggested solutions for resolving them. Cause Solution Print media does not meet HP-recommended media specifications. Use only media that meets HP specifications. See Supported media weights and sizes . A supply item is installed incorrectly, causing repeated jams[...]

Cause Solution Media was not stored correctly. Replace the print media. Media should be stored in the original packaging in a controlled environment. NOTE If the printer continues to jam, contact HP Customer Support or your authorized HP service provider. For more information, see http://www .hp.com/support/clj4610 . ENWW Common causes of paper jam[...]

Clearing jams Each section below corresponds with a jam message that might appear on the control panel. Use these procedures to clear the jam. Jam in Tray 1 1. Open Tray 1. 2. Remove any jammed paper from Tray 1. 3. Reload paper in Tray 1 and check to make sure the media is located correctly. NOTE Do not load media above the fill tabs. 4. Confirm t[...]

Jam in Tray 2 1. Pull out the tray indicated and place it on a flat surface. Make sure that the paper guides are in the correct position. 2. Remove any partially fed media. Grasp the media by both corners and pull down. NOTE Use Tray 1 to avoid jams with heavier paper. 3. Inspect the media path to ensure that it is clear. NOTE If the media tears, m[...]

1 Jammed paper 2 Crumpled paper in the fuser To clear a jam in the top cover area WARNING! Do not touch the fuser. It is hot and could cause burns! The fuser’s operating temperature is 190°C (374° F). Wait ten minutes to allow the fuser to cool before touching the fuser. 1. Using the side handles, open the top cover. 164 Chapter 8 Problem solvi[...]

2. Firmly lift the two green handles on either side of the fuser to disengage the fuser rollers. 3. Grasp the media by both corners and pull to remove it. NOTE If the media tears, make sure that all media fragments are removed from the paper path before resuming printing. Do not reach into the fuser until it has cooled. 4. Grasp the green handles o[...]

6. Open the fuser cover and remove any media that is crumpled in the fuser. NOTE If the media tears, make sure that all media fragments are removed from the paper path before resuming printing. Do not reach into the fuser until it has cooled. 7. Firmly press down on the two green handles on either side of the fuser to re-engage the fuser rollers. 8[...]

Jam in paper path 1. Using the side handles, open the top cover. 2. Grasp the green handle on the transfer unit and pull down. The front cover will open as the transfer unit is pulled down. CAUTION Do not place anything on the transfer unit while it is open. If the transfer unit is punctured, print quality problems may result. 3. Grasp the media by[...]

5. Close the transfer unit and front cover. 6. Close the top cover. Multiple jams in paper path 1. Using the side handles, open the top cover. 168 Chapter 8 Problem solving ENWW[...]

2. Grasp the green handle on the transfer unit and pull down. The front cover will open as the transfer unit is pulled down. CAUTION Do not place anything on the transfer unit while it is open. If the transfer unit is punctured, print quality problems may result. 3. Grasp the media by both corners and pull up. 4. Inspect the media path to ensure th[...]

7. Firmly press down on the two green handles on either side of the fuser to re-engage the fuser rollers. 8. Close the transfer unit and front cover. 9. Close the top cover. 170 Chapter 8 Problem solving ENWW[...]

Media-handling problems Use only media that meets the specifications outlined in the HP LaserJet Printer Family Print Media Guide . For ordering information, see Supplies and accessories . For paper specifications for this printer, see Supported media weights and sizes . Printer feeds multiple sheets Cause Solution The input tray is overfilled. Rem[...]

Cause Solution The Custom/Standard switch in the tray is not in the correct position. Verify that the switch is in the correct position for the media size. Printer pulls from incorrect tray Cause Solution You are using a driver for a different printer. For more information about how to access the printer drivers, see Accessing the printer drivers .[...]

Cause Solution The correct size media is not loaded. Load the correct size media. The input tray is empty. Load media in the input tray. The correct media type for the input tray is not selected in the printer control panel. From the printer control panel, select the correct media type for the input tray. Media from a previous jam has not been comp[...]

Envelopes jam or will not feed in the printer Cause Solution Envelopes are loaded in an unsupported tray. Only Tray 1 can feed envelopes. Load envelopes into Tray 1. Envelopes are curled or damaged. Try using different envelopes. Store envelopes in a controlled environment. Envelopes are sealing because the moisture content is too high. Try using d[...]

Printer response problems No display message Cause Solution The printer’s on/off button is in the standby position. Verify that the printer is on. Fans may run while the printer is in standby mode (off). The printer’s memory DIMMs are defective or installed incorrectly. Verify that the printer’s memory DIMMs are correctly installed and are no[...]

Cause Solution The computer port is not configured or is not working properly. Run another peripheral connected to this port to verify that the port is working properly. The printer has not been correctly named for the network or for a Macintosh computer. Use the appropriate utility to name the printer on the network. For Macintosh OS 9.x computers[...]

Cause Solution The printer’s Ready indicator light is not lit. Press S TOP to return the printer to the Ready state. A printer message other than Ready appears on the printer control panel. See Control panel messages . The correct printer driver is not installed in the computer. Install the correct printer driver. For more information about how t[...]

Printer control panel problems Control panel settings work incorrectly Cause Solution The printer control panel display is blank or is not lit, even when the fan is running. Fans may run while the printer is in standby mode (off). Press the printer’s on/off button to turn the printer on. Printer settings in the printing software application or pr[...]

Incorrect printer output Incorrect fonts are printed Cause Solution The font has not been correctly selected in the software application. Re-select the font in the software application. The font is not available to the printer. Download the font to the printer or use another font. (In Windows, the driver does this automatically.) The correct printe[...]

Partial printout Cause Solution A memory error message appears on the printer control panel. 1. Free up printer memory by deleting unneeded downloaded fonts, style sheets, and macros from printer memory; or 2. Add more memory to the printer. The file you are printing contains errors. Check the software application verify that the file does not cont[...]

Software application problems Unable to change system selections through software Cause Solution System software changes are locked out by the printer control panel. Consult with your network administrator. The software application does not support system changes. See the software application documentation. The correct printer driver is not loaded.[...]

Color printing problems Printing black instead of color Cause Solution Color mode is not selected in the software application or printer driver. Select color mode instead of grayscale or monochrome mode in the software application or printer driver, see Printer information pages to learn how to print a configuration page. The correct printer driver[...]

Inconsistent colors after installing a print cartridge Cause Solution The sealing tape has not been removed from the print cartridge. Remove the sealing tape from the print cartridge for the color that is missing. See Changing print cartridges . Another print cartridge may be low. Check the supplies gauge on the control panel or print a supplies st[...]

Print quality troubleshooting When occasional print quality problems occur, use the information in this section to help solve the problem. Print quality problems associated with media Some print quality problems arise from use of inappropriate media. ● Use paper that meets HP paper specifications. See Supported media weights and sizes . ● The s[...]

● Handle transparencies by the edges. Skin oil on the surface of transparencies can cause spots and smudges. ● Small, random dark areas on the trailing edge of solid fill pages may be caused by transparencies sticking together in the output bin. Try printing the job in smaller batches. ● The selected colors are undesirable when printed. Selec[...]

Print quality troubleshooting tool The print quality troubleshooting tool helps you identify and troubleshoot print quality issues for the HP Color LaserJet 4610n printer. The tool includes solutions for many print quality issues, using standard images to provide a common diagnostic environment. It is designed to provide intuitive, step-by-step dir[...]

NOTE The print-quality defect chart assumes the use of letter- or A4-size media that has moved through the printer short-edge first (portrait orientation). An image with no defects Horizontal lines or streaks ● Make sure that the operation and location requirements of the printer are met. ● Print the Print Quality Troubleshooting Pages (see Pri[...]

Color fade in all colors ● Make sure that the operation and location requirements of the printer are met. ● Calibrate the printer. Color fade in one color ● Make sure that the operation and location requirements of the printer are met. ● Calibrate the printer. ● Print the Print Quality Troubleshooting Pages (see Print quality troubleshoot[...]

Smeared toner ● Make sure to use supported media. White areas (dropouts) on page ● Make sure that the operation and location requirements of the printer are met. ● Make sure to use supported media. ● Make sure that the media you are using does not have any wrinkles or dents from handling, and that the media is not contaminated with visible [...]

Media damage (wrinkles, curl, creases, tears) ● Make sure that the operation and location requirements of the printer are met. ● Make sure to use supported media. ● Make sure that the media is loaded correctly. ● Make sure that the media type and size for the tray are set correctly in the control panel for the media that you are using. ● [...]

Skewed, stretched, or off-center page ● Make sure that the operation and location requirements of the printer are met. ● Make sure to use supported media. ● Make sure that the media is loaded correctly. ● For problems with page skew, turn over the stack of media and rotate the stack 180 degrees. ● Make sure that the following supplies are[...]

192 Chapter 8 Problem solving ENWW[...]

A Working with memory and print server cards Printer memory The printer has one 200-pin DDR SDRAM slot. The slot is available for increasing printer memory. DDR SDRAM memory is available in 128, 256, or 512 MB modules. NOTE Memory specification: The HP Color LaserJet 4610n printer uses 200-pin small outline dual inline memory modules (SODIMM) that [...]

Installing memory You can install more memory for the printer. CAUTION Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap, or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the printer. To install DDR memory DIMMs 1. Turn the printer off. 2. Disconnect all power [...]

4. Using a #2 Phillips screwdriver, remove the eight screws holding the board in place, and set them aside. 5. Slide out the formatter board and set it on a clean, flat, grounded surface. 6. To replace a DDR DIMM that is currently installed, spread the latches apart on each side of the DIMM slot, lift the DDR DIMM up at an angle, and pull it out. *[...]

8. Holding the DIMM by the edges, align the notch on the DIMM with the bar in the DIMM slot at an angle and firmly press the DIMM into the slot until it is fully seated. When installed correctly, the metal contacts are not visible. * 2 P 1 2 8 S E 0 3 7 6 * * 2 P 1 2 8 S E 0 3 7 6 * 9. Push down on the DIMM until both latches engage the DIMM. * 2 P[...]

10. Align the formatter board in the tracks at the top and bottom of the slot, and then slide the board back into the printer. Replace and tighten the eight screws removed in step 4. 11. Reconnect the power cable and interface cables, and turn the printer on. 12. If you installed a memory DIMM, go to Enabling memory . To install a flash firmware ca[...]

CAUTION Do not insert a flash memory card that is designed for use with a digital camera into the printer. The printer does not support photo printing directly from a flash memory card. If you install a camera-type flash memory card, the control panel displays a message asking if you want to reformat the flash memory card. If you choose to reformat[...]

4. Using a #2 Phillips screwdriver, remove the eight screws holding the board in place, and set them aside. 5. Slide out the formatter board and set it on a clean, flat, grounded surface. 6. Align the groove on the side of the flash memory card with the notches in the connector and push it in the slot until it is fully seated. * 2 P 1 2 8 S E 0 3 7[...]

7. Align the formatter board in the tracks at the top and bottom of the slot, and then slide the board back into the printer. Replace and tighten the eight screws removed in step 4. 8. Reconnect the power cable and interface cables, and turn the printer on. Enabling memory If you installed a memory DIMM, set the printer driver to recognize the newl[...]

Installing an HP Jetdirect external print server See the installation instructions provided with the HP Jetdirect 175x external print server. ENWW Installing an HP Jetdirect external print server 201[...]

202 Appendix A Working with memory and print server cards ENWW[...]

B Supplies and accessories To order supplies in the US, see http://www.hp.com/go/ljsupplies . To order supplies worldwide, see http://www.hp.com/ghp/buyonline.html . To order accessories, see http://www.hp.com/go/accessories . ENWW 203[...]

Supplies and accessories Supplies, accessories, and part numbers Part Part number Type/size Memory Q2635A DIMM-32 MB Flash memory card Q2630A DIMM-128 MB DDR 200-pin SDRAM Q2631A DIMM-256 MB DDR 200-pin SDRAM Accessories C9667A Printer cabinet J6035D HP Jetdirect 175x series external print server for USB, fast ethernet/ethernet 802.3 Printer suppli[...]

Part Part number Type/size Q1298B HP LaserJet Tough paper (A4) HPU1132 HP Premium Choice LaserJet paper (letter) CHP410 HP Premium Choice LaserJet paper (A4) HPJ1124 HP LaserJet paper (letter) CHP310 HP LaserJet paper (A4) Q2413A HP Premium Cover paper letter (8.5 by 11 inches), 100 sheets Reference materials 5963-7863 HP LaserJet Printer Family Pr[...]

Part Part number Type/size C9667-90902 HP Color LaserJet 4600 Series Printer Cabinet Install Guide For downloadable versions, go to http://www .hp.com/support/clj4610 . When connected, select Manuals . HP Color LaserJet 4610n Series Software Technical Reference Guide For downloadable versions, go to http://www .hp.com/support/clj4610 . When connect[...]

C Service and Support Hewlett-Packard limited warranty statement HP PRODUCT HP Color LaserJet 4610n printer DURATION OF LIMITED WARRANTY One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified abo[...]

TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE[...]

Print Cartridge Limited Warranty Statement Limited warranty for print cartridges and image drums. This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to print cartridges that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting [...]

Fuser and Transfer unit Limited Warranty Statement This HP product is warranted to be free from defects in materials and workmanship until the printer provides a low-life indicator on the control panel. This warranty does not apply to products that (a) have been refurbished, remanufactured or tampered with in any way, (b) experience problems result[...]

HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you. On-site service agreements To provide you with the level of sup[...]

212 Appendix C Service and Support ENWW[...]

D Printer specifications Physical dimensions Product Height Depth Width Weight HP Color LaserJet 4610n 566 mm (22.30 in) 480 mm (18.91 in) 456 mm (17.97 in) 36.3 kg (80.03 lbs) ENWW 213[...]

Electrical specifications 110-Volt models 220-Volt models Power requirements 110-127V (+/- 10 percent) 50/60 Hz (+/- 2 Hz) 220-240V (+/- 10 percent) 50/60 Hz (+/- 2 Hz) Power consumption (average, in watts) Power consumption (average, in watts) Product model Active (22 ppm letter) Idle PowerSave Off Heat Output- Idle (BTU/ Hour) HP Color LaserJet 4[...]

Acoustic emissions Sound Power Level Declared Per ISO 9296 Active (22 ppm letter) Idle L WA d =6.5 Bels (A) [65 dB (A)] L WA d =5.0 Bels (A) [50 dB (A)] SPL - Bystander Position Declared Per ISO 9296 Active (22 ppm letter) Idle L pAm =51 dB (A) L pAm =34 dB (A) NOTE Values are subject to change. See http://www.hp.com/support/clj4610 for current inf[...]

Environmental specifications Specification Recommended Temperature 17 to 25 °C (62.6 to 77 °F) Humidity 30 to 70 percent relative humidity (RH) Altitude 0 to 2600 m (0 to 8530 ft) 216 Appendix D Printer specifications ENWW[...]

E Regulatory information FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio f[...]

Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on the environment. Ozone production This product generates no appreciable ozone gas (O 3 ). Power cons[...]

HP Printing Supplies Returns and Recycling Program Information Since 1990, the HP Printing Supplies Returns and Recycling Program has collected millions of used LaserJet print cartridges that otherwise might have been discarded in the world’s landfills. The HP LaserJet print cartridges and supplies are collected and bulk-shipped to our resource a[...]

See http://www.hp.com/go/environment or http://www.hp.com/hpinfo/community/environment . 220 Appendix E Regulatory information ENWW[...]

Declaration of Conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard Development Company Manufacturer’s A d dress: 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares that the product Product Name: HP Color LaserJet 4610n Regulatory Model Number 4 : BOISB-0304-00 Product [...]

Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a "Class 1" laser product under the [...]

Laser Statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP Color LaserJet 4610n laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) muka[...]

224 Appendix E Regulatory information ENWW[...]

Glossary bidirectional communication Two-way data transmission. bin A receptacle for holding printed pages. BOOTP Abbreviation for "Bootstrap Protocol," an Internet protocol that allows a computer to find its own IP address. chooser A Macintosh accessory that allows you to select a device. CMYK An acronym for colors "cyan, magenta, y[...]

fuser The assembly that uses heat to fuse the toner onto the paper or other media. grayscale Various shades of gray. halftone pattern A halftone pattern uses differing sizes of ink dots to produce a continuous- tone image such as a photograph. HP Jetdirect HP product for network printing. HP Web Jetadmin HP trademarked Web-based printer control sof[...]

parallel cable A type of computer cable often used to connect printers directly to a computer rather than to a network. parallel port A connection point for a device connected with a parallel cable. PCL An acronym for "Printer Control Language." peripheral An auxilliary device, such as a printer, modem, or storage system, that works in co[...]

ROM An acronym for "read-only memory," a type of computer memory used to store data that should not be changed. supplies Materials used by the printer that are used up and must be replaced. Supply items for the HP Color LaserJet 4610n printer are the four print cartridges, the transfer belt, and the fuser. TCP/IP An internet protocol (dev[...]

Index Symbols/Numerics 2-sided printing 89 A accessories ordering 203 part numbers 204 alerts configuring 122 auto continue 54 B booklet printing 90 C cables ordering 204 clearable warnings setting display time 54 color adjusting 108 CMYK ink set emulation 107 edge control 109 four-color printing 107 halftone options 108 HP ImageREt 2400 106 managi[...]

HP Jetdirect print servers installing 201 HP Web Jetadmin checking toner level 115 using to configure alerts 122 I I/O (input/output) configuring 63 menu 44 information menu 33 input trays capacities 20 configuring 34, 51, 72 IP address displaying 50 J jam recovery setting 56 jams common causes 160 configuring alerts 122 envelopes 174 locations 158[...]

non-HP 114 replacing 116 storing 115 print quality menu 38 print server card installing 201 Printer 5 printer accessories 5 connectivity 6 driver 9 fonts 5 performance 5 personalities 5 printer information pages troubleshooting 127 printer personalities 53 printer settings 35 printing booklets 90 printing menu 35 private jobs deleting 96 printing 9[...]

232 Index ENWW[...]

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© 2005 He wlett -P ac k ar d Dev elopment Com pany , L .P . www .hp .com Q 77 32 - 90902 *Q7732-90902* *Q7732-90902*[...]