HP EliteDesk 800 G1 Tower manual

Maintenance and Service Guide HP EliteDesk 800 G1 Tower HP EliteDesk 800 G1 Small Form Factor HP EliteDesk 800 G1 Ultra-Slim Desktop[...]

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in t he United States and/or other countries. The only warranties for HP products and services are set forth i[...]

About This Book WARNING! Text set off in this manner indicates that fail ure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follo w directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental[...]

iv About This Book[...]

Table of contents 1 Product features ...... ......... ............ .......... ........... ......... ............. ......... ........... ............. .... .... 1 Standard configuratio n feature s .............. ................ ............... ................. ............... ................ .. .. 1 Tower (TWR) ...... .................. .........[...]

Misc parts ............ .......... ............ ......... ............ ......... ............ .......... ............ ......... ... 17 Drives .. .......... ........... ........... ........... ........... ....... ........... ........... ........... ........... ......... 18 Misc boar ds ........... .............. ........... .............. ..........[...]

SATA hard d rive cables . ............. ........... .............. ............. ............. ............ ............. ............. . .. 43 SATA data ca ble .............. .............. ........... .............. ......... .............. ........... .............. 43 SMART ATA drives .......... ........ ........ .......... ........ .......... [...]

Access pa nel ......... ........... ............ ........... ......... .......... ........... ........... ......... ........... .......... ....... 95 Front bezel ........ ........ .......... .......... ........ .......... ........ .......... .......... ........ .......... ........ ....... ......... 96 Front bezel s ecurity ........ ................[...]

SODIMMs ......... ........... .......... ........... .......... .......... ........ ........... .......... .......... ........ 147 DDR3-S DRAM SODIMMs .. ................ ............... ................ ............... ................ ....... 147 Populating S ODIMM sock ets ........................ ............................................ ...[...]

Solving general problems ......... ............. ........... .......... ............ ............. ............ .......... ............ 199 Solving powe r problems ........ ....................... ...................... ..................... ..................... ........ 203 Solving hard drive problems ... .......... ......... .......... .........[...]

Creating recovery media ....... ........... ............ ............. ........... ............. ........... .......... 262 Creating recovery media using HP Recove ry Manager (select models only) . . . 263 Creating recovery discs with HP Recovery Disc Creator (select models only) . . 264 Creating rec overy discs ................................... [...]

xii[...]

1 Product features Standard configuration features Features may vary depe nding on the m odel. For a compl ete listing of the hardware and software installed in the computer, run the diagnostic ut ility ( included on some computer models only). NOTE: All three computer models can be used in a tower orientat ion or a desk top orientation. Tower (TWR[...]

Small Form Factor (SFF) Ultra-slim Desk top (USDT) 2 Chapter 1 Prod uct features[...]

Tower (TWR) front panel components Drive configuration may vary by model. Some models have a bezel blank cove ring one or more drive bays. 1 5.25-inch Half-Height Drive Bay (behind bezel) 6 Hard Drive Activity Light 2 USB 2.0 Ports (black) 7 Slim Optical Drive (optional) 3 USB 3.0 Ports (blue) 8 3.5-inch Media Card Reader (optional) 4 Headphone Con[...]

Small Form Factor (SFF) front panel components Drive configuration may vary by model. Some models have a bezel blank cove ring one or more drive bays. 1 Slim Optical Drive (optional) 5 Headphone Connector 2 USB 2.0 Ports (black) 6 Dual-State Power Button 3 USB 3.0 Ports (blue) 7 Hard Drive Activity Light 4 Microphone/Headphone Connector 8 3.5-inch [...]

Ultra-slim Desktop (USDT) front panel components Drive configuration may vary by model. Some mode ls have a bezel blank covering the optical drive bay. 1 Slim Optical Drive (optional) 5 Headphone Connector 2 USB 2.0 Ports (black) 6 Hard Drive Activity Light 3 USB 3.0 Ports (blue) 7 Dual-State Power Bu tton 4 Microphone/Headphone Connector 8 SD Medi[...]

Tower (TWR) rear panel components 1 Power Cord Connector 7 Line-Out Connector for powered audio devices (green) 2 PS/2 Keyboard Connector (purple) 8 PS/2 Mouse Connecto r (green) 3 USB 2.0 Ports (black) 9 RJ-45 Network Connector 4 DisplayPort Monitor Connectors 10 Serial Connector 5 VGA Monitor Connector 11 Line-In Audio Co nnector (blu e) 6 USB 3.[...]

Small Form Factor (SFF) rear panel components 1 PS/2 Mouse Connector (green) 7 PS/2 Keyboard Connector (purple) 2 RJ-45 Network Connector 8 DisplayPort Monitor Connectors 3 Serial Connector 9 VGA Monitor Connecto r 4 USB 2.0 Ports (black) 10 USB 3.0 Ports (blue) 5 Line-In Audio Conne ctor (blue) 11 Line-Out Connector for powered audio devices (gree[...]

Ultra-slim Desktop (USDT) rear panel components 1 Line-Out Connector for powered audio devices (green) 6 VGA Monitor Connector 2 USB 2.0 Ports (black) 7 Power Cord Co nnector 3 USB 3.0 Ports (blue) 8 Line-In Audio Co nnector (blu e) 4 DisplayPort Monitor Connectors 9 RJ-45 Network Connector 5 PS/2 Keyboard Connector (purple) 10 PS/2 Mouse Con necto[...]

Tower (TWR) Small Form Factor (SFF) Serial number location 9[...]

Ultra-slim Desk top (USDT) 10 Chapter 1 Product fea tures[...]

2 Activating and Customizing the Software NOTE: This chapter provides information for both Windows 7 and Window s 8. Activating and customizing the software in Windows 7 If your computer was not shipped with a Wind ows® operating system, some portions of this documentation do not apply. Addi tional information is available in online help after you[...]

Downloading Windows 7 updates Microsoft may release upda tes to the operating s ystem. To help keep the compu ter running optimally, HP recommends checking for the latest updates du ring the initial installation and periodically throughout the life of the computer. 1. To set up your Internet connection, click Start > Internet Explorer and follow[...]

We recommend that you register yo ur comp uter with HP during operating system set up so you can receive important software updates, facilitate support questions, and si gn up for specia l offers. You can also register your computer with HP using the Register with HP app on the Start screen. CAUTION: After the activation process has begun, DO NOT T[...]

3 Illustrated parts catalog This chapter provides spare part informatio n for all chassis. Tower (TWR) chassis spare parts Computer major components 14 Chapter 3 Il lustrated parts catal og[...]

Item Descrip tion Spare part number (1) Front bezel Fo r use in all countries and regions except Ch ina 732751-001 For use in China 732752-001 (2) Access panel 732748-001 (3) Power supply 320W, 92% efficient 702452-001 320W, 90% efficient 702453-001 320W, standard 702454-001 320W, HV, standard 707906-001 (4) HP PCI expansion slot daugh ter card 696[...]

Cables Item Descrip tion Spare part number (1) Front I/O assembly 732750-001 (2) Power switch/LED assembly 732749-001 (3) Drive power cable 732754-001 Hard driv e SATA cable , 14 inch, 1 straight end, 1 angled end 732753-001 Hard driv e SATA cable , 17.7 inch, 2 straight ends 639959-001 SATA cab le , 18 inch, 1 straight end, 1 angled end 646830-001[...]

Misc parts Item Descrip tion Spare part number (1) Fan sink (incl udes replacement t hermal material) 727142-001 (2) Solenoid lock 641498-001 (3) Speaker 645330-001 (4) Hood sensor 638816-001 (5) Fan 727135-001 Optica l drive bezel bl ank 732770-001 Printer port, PCI card 638817-001 HP Ultraslim Keyed Cable Lock 703372-001 Hard drive conversion bra[...]

Item Descrip tion Spare part number Keyb oard PS/2 724718-xx1 USB 724720-xx1 USB, wireless 724722-xx1 Smart card 701427-xx1 Wireless keyboard, mo use, and dongle 730323-xx1 Drives Description Spare part number Hard dr ive 2 TB, 7200 rpm 616608-001 1 TB, hybrid SSD 724937-001 1 TB, 10000 rpm 719106-001 1 TB, 7200 rpm 613202-001 750 GB, 7200 rpm, hyb[...]

Misc boards Description Spare part number nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 707252-001 nVidia Quadro NVS315 PCIe x16 graphics card, 1 GB 720837-001 AMD Radeon HD8490 PCIe x16 graphics card, 1 GB 717219-001 AMD Radeon HD8470 PCIe x16 gr aphics card, 2 GB DDR3 729085-001 AMD Radeon HD 8350 1GB PCIe x 16 DH GFX 717220-001 AMD Radeon [...]

Spare part number Description 643908-001 Chassis fan 645330-001 Speaker 646831-001 Hard drive power cable 646832-001 SATA optical drive power cable 657958-001 DVD±RW drive 665961-001 128-GB Solid-state drive 671612-001 Memory module, 2-GB, PC3 12800 671613-001 Memory module, 4-GB, PC3-12800 674315-001 Mouse, PS2, optical 674316-001 Mouse, USB, opt[...]

Spare part number Description 719105-001 750 GB, 7200 rpm, 2.5-inch hard drive, hybrid SSD 719106-001 1 TB, 10000 rpm hard drive 719157-001 Blu-ray BD-RW SuperMulti XL Drive 720837-001 nVidia Quadro NVS315 PCIe x16 graphics card, 1 GB 724718-xx1 Keyboard, PS/2, for use in models with W indows 8 724720-xx1 Keyboard, USB, black, for use in models wit[...]

Small Form Factor (SFF) chassis spare parts Computer major components Item Descrip tion Spare part number (1) Front bezel 732757-00 1 (2) Access panel 732760-001 (3) Power supply 240W, 92% efficient 702455-001 240W, 90% efficient 702456-001 240W, standard 702457-001 (4) System board (includes replacement thermal material) Fo r use in models without[...]

Item Descrip tion Spare part number 8-GB 689375-001 4-GB 671613-001 2-GB 671612-001 Proces sors (include replacement thermal material) Intel Core i7 477 0 (3.4-GHz, 8-MB L3 cache) 727373-001 Intel Core i5 467 0 (3.4-GHz, 6-MB L3 cache) 727381-001 Intel Core i5 457 0 (3.2-GHz, 6-MB L3 cache) 727380-001 Cables Item Descrip tion Spare part number (1) [...]

Misc parts Item Descrip tion Spare part number (1) Fan sink (incl udes replacement t hermal material) 727150-001 (2) Fan duct 727145-001 (3) Speaker 727149-001 (4) Hood sensor 638816-001 Optica l drive bezel bl ank 732769-001 Solenoi d lock 732772-001 Printer port, PCI card 638817-001 HP Ultraslim Keyed Cable Lock 703372-001 Rub ber foot 583654-001[...]

Item Descrip tion Spare part number Keyb oard PS/2 724718-xx1 USB 724720-xx1 USB, wireless 724722-xx1 Smart card 701427-xx1 Wireless keyboard, mo use, and dongle 730323-xx1 Drives Description Spare part number Hard dr ive 2 TB, 7200 rpm 616608-001 1 TB hard drive, hybrid SSD 724937-001 1 TB, 10000 rpm 719106-001 1 TB, 7200 rpm 613202-001 750 GB, 72[...]

Description Spare part number nVidia Quadro NVS315 PCIe x16 graphics card, 1 GB 720837-001 AMD Radeon HD8490 PCIe x16 graphics card, 1 GB 717219-001 AMD Radeon HD8450 PCIe x16 graphics card, 1 GB 717220-001 GeForce GT630 PCIe x16 gr aphics card, 2 GB 702084-001 Intel PRO/1000 single port GbE NIC, includes bracket 728562-001 HP WLAN 802.11 a/b/g/n 2[...]

Spare part number Description 674315-001 Mouse, PS2, optical 674316-001 Mouse, USB, optical 680020-001 256-GB Solid-state dr ive, sel f-encrypting (SED) 683923-001 500 GB, 10000 rpm SATA hard drive 686616-001 32 GB mSATA drive 688952-001 Chassis stand 689375-001 Memory module, 8-GB, PC3-12800 695915-001 HP WLAN 802.11 a/b/g/n 2x2 PCIe NIC 696442-00[...]

Spare part number Description 727150-001 Fan sink 727373-001 Intel Core i7 4770 processor (3.4-GHz, 8-MB L3 cach e) 727380-001 Intel Core i5 4570 processor (3.2-GHz, 6-MB L3 cach e) 727381-001 Intel Core i5 4670 processor (3.4-GHz, 6-MB L3 cach e) 727722-001 System board for use in NetClo ne models (includes replacement thermal mat erial) 728562-00[...]

Ultra-Slim Desktop (USDT) chassis spare parts Computer major components Item Descrip tion Spare part number (1) Access panel 732763-001 (2) Front bezel 73276 4-001 (3) Stand 612496-001 (4) System board (includes replacement thermal material) Fo r use in models without Windows 8 696970-001 Fo r use in models with Windows 8 Standard 696970-501 Fo r u[...]

Item Descrip tion Spare part number 2-GB 689372-001 Proces sors (include replacement thermal material Intel Core i7 477 0s (3.1-GHz, 8-MB L3 cache) 732507-001 Intel Core i5 467 0s (3.1-GHz, 6-MB L3 cache) 732506-001 Intel Core i5 457 0s (2.9-GHz, 6-MB L3 cache) 732505-001 Cables Item Descrip tion Spare part number (1) Optical driv e cable/connector[...]

Misc parts Item Descrip tion Spare part number (1) Heat sink for use wit h the processor (includes replacement thermal material) 587456-001 Heat sink for use with the discrete graphics card (includes replacement thermal material; not illustrated) 689369-001 (2) Power switch as sembly 732767-001 (3) Speaker 689384-001 (4) Rear port cover 588981-001 [...]

Item Descrip tion Spare part number PS2, optical 674315-001 USB, HP Elite 674318-001 Washable 724795-001 Wireles s, HP Elite 674317-001 USB, optical 674316-001 Keyb oard PS/2 724718-xx1 USB, basic 724720-xx1 USB, wireless 724722-xx1 Smart card 701427-xx1 Wireles s keyboard, dongle, and mouse 730323-xx1 Drives Description Spare part number Hard dr i[...]

Misc boards Description Spare part number AMD Radeon HD 7650A 2GB M XM Graphics 708866-001 HP WLAN 802.11 a/b/g/n 2x2 PCIe NIC 695915-001 Sequential part number listing Spare part number Description 487562-001 DisplayPort cable 587456-001 Heat sink for use with the processor (inclu des thermal material) 605163-001 Optical drive cable/connector 6083[...]

Spare part number Description 689373-001 Memory module, 4-GB, PC3-12800 689374-001 Memory module, 8-GB, PC3-12800 689384-001 Speaker 695915-001 HP WLAN 802.11 a/b/g/n 2x2 PCIe NIC 696442-001 500 GB, 7200 rpm, self-encrypt ing (SED) hard drive 696970-001 System board (includes replacement thermal m aterial) 701427-xx1 Keyboard, smart card, for use i[...]

4 Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. A dherence to the procedures and precautions d escribed in this chapter is e ssential for pro per service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board[...]

Generating static The following table shows that: ● Different ac tivities gene rate differe nt amounts of static electricity. ● Static electricity increase s as humidity decreases. Relative Humidity Event 55% 40% 10% Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPs from plastic tube 7,500 V 3,000 V 400 V 40[...]

Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to equipment: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide p roper ground, a stra p must be worn snug against bare s kin. The ground cord must be connected and fit snugly in[...]

● Conductive foam ● Conductive tabletop workstation s with grou nd co rd of one-megohm +/- 10 % resistance ● Static-dissipative table or floo r mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps pr oviding one-megohm +/- 10 % resistance ● Material hand ling packages ● Condu[...]

● Never cover the ventilation slots on th e monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states . Routine care General cleaning safety precautions 1. Never use solvents or flammable solutions to c lean the computer. 2. Never immerse any parts in wate[...]

CAUTION: Use safety glasse s equipped with side sh ields before attempting to cl ean debris from under the keys. ● Visible debris underneath or between the keys may be remo ved by vacuuming or shaking. ● Canned, pressurized air may be us ed to clea n debris from un der the keys. Caution should be used as too much air pressure can dislodge lubri[...]

Tools and soft ware Requirements To service the compu ter, you need the follow ing: ● Torx T-15 screwdriver ● Torx T-15 screwdriver with small diameter shank (for certain front bezel removal) ● Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver) ● Phillips #2 screwdriver ● Diagnostics software ● Tamper-resis[...]

● If you are inserting or removing a hard drive, tu rn off the computer. Do not remove a hard drive while the computer is on or in standby mode. ● Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. For more in formation about preventing electrostatic damage, refer[...]

SATA hard drive cables SATA data cable Always use an HP approved S ATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drive s. Current HP desktop prod ucts ship with SATA 3. 0 Gb/s hard drives. SATA data cabl es are suscep tible to damage if o verflexed. Neve r crease a S ATA data cable a nd never bend it tighter than a 3[...]

5 Removal and replacement procedures: Tower (TWR) Adherence to the pr ocedures and pr ecautions desc ribe d in this chapter is esse ntial for proper service. After completing all necessary removal and replacemen t procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in thi s guide are[...]

Access panel Description Spare part number Access panel 732748-001 To access internal component s, yo u must remove the access panel: 1. Prepare the computer for disassembly ( Preparation for disassembly on page 44 ). 2. Lift up on the access pan el handle (1) then lift the access panel off the comput er (2). Access panel 45[...]

Front bezel security The front bezel can be locked in place b y installing a security screw p rovided by HP. To install the security screw: 1. Prepare the computer for disassembly ( Preparation for disassembly on page 44 ). 2. Remove the acce ss panel ( Access panel on page 45 ) 3. Remove the security screw from the side of th e hard d rive bay jus[...]

Front bezel Description Spare part number Front bezel 732751-001 Front bezel for use in China 732752-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 44 ). 2. Remove the acce ss panel ( Access panel on page 45 ) 3. Lift up the three tabs on the side of the beze l (1), then rotate the bezel off the chassis (2). Front[...]

Bezel blanks Description Spare part number Optical drive bezel blank 732770-001 On some models, there are bezel bl anks covering the 3.5-inch and 5.25 -inch drive bays that need to be removed before installing a drive. To remove a bezel blank: 1. Remove the acce ss panel ( Access panel on page 45 ) 2. Remove the front bezel ( Front bezel on page 47[...]

● To remove a 3.5-inch bezel bl ank, press outward on the two retaining tabs that hold the bezel blank in place (1) and rotate the bezel b l ank back and to the ri ght to remove it (2). ● To remove a slim optical drive bezel blank, pres s inward on the retaining tabs that hold the bezel blank in place (1) then pull th e bezel blank from the fro[...]

Memory Description Spare part number 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 synchronous dynami c random access memory (DDR3- SDRAM) dual inline me mory modules (DIMMs). DIMMs The memory sockets on the system board can be po pulated with up to four industry-standard[...]

The system will automatically operate in single channel mode, dual cha nne l mode, or flex mode, depending on how the DIMMs are instal led. NOTE: Single channel and unbala nced dual channel memory configurations wil l result in inferior graphics perfo rmance. ● The system will operat e in single channel mode if the DIMM sockets are populated in o[...]

3. Open both latches of th e memory module socket (1) , and insert the memory module into the socket (2) . NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the w hite DIMM sockets. For maximum performance, populate the sockets so that the [...]

Expansion cards Description Spare part number nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 707252-001 nVidia Quadro NVS315 PCIe x16 graphics card, 1 GB 7208 37-001 AMD Radeon HD8490 PCIe x16 graphics card, 1 GB 717219-001 AMD Radeon HD8470 PCIe x16 gr aphics card, 2 GB DDR3 729085-001 AMD Radeon HD 8350 1GB PCIe x 16 DH GFX 717220-001 GeForc[...]

4. Press straight down on the two gr een thumb tabs on the exterior of the chassis (1) and rotate the expansion card retention latch open (2). 5. Before installing an expansion card, remove th e expansion slot co ver or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the [...]

b. If you are removing a standard PCI card or PCI Express x1 card, hold the ca rd at each end and carefully rock it back and forth un til the co nnectors pull free from the socket. Lift the card straight up to remove it. Be sure not to scrape the card against other components. c. If you are removing a PCI Expr ess x16 card, pull the retent ion arm [...]

8. To install a new expansion card, slid e the bracket on the end of the card d own into the slot on the back of the chassis an d press the card do wn firmly into the socket on the system board. NOTE: When installing an expansion card, press firm ly on the card so that the whole connector seats properly in the expansion card slot. 9. Close the expa[...]

System board connections Refer to the following illustration and tabl e to identify the system board connectors. No. System Board Connector System Board Label Color Component 1 System Board PCI Extender Connectors EXT black System Board PCI Extender (optional, shown installed) 2 SATA 3.0 SATA1 light blue Any SATA Device other than the Primary Hard [...]

No. System Board Connector System Board Label Color Component 16 Battery BAT black Battery 17 DIMM4 (Channel A) DIMM4 white M emory Module 18 DIMM3 (Channel A) DIMM3 black Memory Module 19 DIMM2 (Channel B) DIMM2 white M emory Module 20 DIMM1 (Channel B) DIMM1 black Memory Module 21 Power SATA PWR0 black SATA Drives 22 Power PWR white Sys tem Board[...]

Drives Description Spare part number Optical drives DVD±RW drive 657958-001 DVD-ROM drive 608394-001 Blu-ray BD-RW SuperMulti XL Drive 719157-001 Hard dr ives 2 TB, 7200 rpm hard drive 616608-001 1 TB hard drive, hybrid SSD 724937-001 1 TB, 10000 rpm hard drive 719106-001 1 TB, 7200 rpm hard drive 613202-001 750 GB, 7200 rpm, 2.5-inch hard drive, [...]

screws and four silver 6-32 standard guide scre ws) installed on the side of the drive bays. The 6-32 isolation mounting scr ews are required for 3. 5-inch hard drives installed in the 3.5-inch hard drive bays. The 6-32 standard guide screws a re required for a USB 3.0 media card reader installed in the 3.5-inch optional drive bay. M3 metric guide [...]

Drive positions 1 5.25-inch half-height drive bay 2 Slim optical drive bay 3 3.5-inch drive bay for optional dr ive (such as a media card reader) 4 Primary 3.5-inch internal hard drive bay 5 Secondary 3.5-inch in ternal hard drive bay 6 Secondary 2.5-inch in ternal hard drive bay NOTE: The drive configuration on your computer may be different than [...]

Removing a 5.25-inch drive NOTE: HP does not offer a 5.25-inch op tical drive fo r this computer mo del. A 5.25-inch optical drive may have been installed by th e user or third-party vendor. CAUTION: All removable media sho uld be taken out of a drive before removing the dr ive from the computer. 1. Prepare the computer for disassembly ( Preparatio[...]

4. If you are installing an o ptical drive, insta ll fo ur M3 metric guide screws (not pr ovided) in the lower holes on each side of the drive. NOTE: When replacing an optical drive, transfer th e four M3 metr ic guide screws f rom the old drive to the new one. CAUTION: Use only 5-mm long screws as guid e screws. Longer screws can damage the intern[...]

7. Connect the opposite end of the da ta cable to one of the light bl ue SATA connecto rs on the system board. NOTE: Refer to System board connections on page 57 for an illustration of the system board drive connectors. 8. Replace the front bezel. NOTE: An optional bezel trim piece that surrounds the front of the 5.25-inch drive is availabl e from [...]

5. Press the release lever at the rear of the drive away from the drive (1) and slide the drive from the drive bay (2). Drives 65[...]

Installing a 3.5-inch device 1. Prepare the computer for disassembly ( Preparation for disassembly on page 44 ). 2. Remove the acce ss panel ( Access panel on page 45 ). 3. Remove the front bezel ( Front bezel on page 47 ). Remove the front bezel. If you are install ing a drive in a bay covered by a bezel bl ank, remove the bezel blank . See System[...]

6. If installing a USB 3.0 media card reader, conn ect the USB cable fro m the media card reader to the USB 3.0 connector on the system board labele d MEDIA3.0. NOTE: Refer to System board connections on page 57 for an illustration of the syst em board drive connectors. Removing a slim optical drive CAUTION: All removable media sho uld be taken out[...]

5. Push the green release lever on the right rear side of the dr ive toward the center of the drive (1) , then slide the drive forward and out of the ba y (2). Installing a slim optical drive 1. Prepare the computer for disassembly ( Preparation for disassembly on page 44 ). 2. Remove the acce ss panel ( Access panel on page 45 ). 3. Remove the fro[...]

d. Insert the second pin, and press t he entire release latch firmly to fast en the latch securely to the optical drive. 5. Slide the optical drive through the front bezel all the way into the bay so that it locks in place. 6. Connect the power cable and data cabl e to t he rear of the optical drive. 7. Connect the opposite end of the da ta cable t[...]

Removing a 3.5-inch or 2.5-inch hard drive NOTE: Before you remove the old hard dr ive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. 1. Prepare the computer for disassembly ( Preparation for disassembly on page 44 ) 2. Remove the acce ss panel ( Access panel on page 45 ) 3. Disconnect [...]

4. Release the driv e by pulling the release tab away from the drive (1) and slidi ng the drive out o f the bay (2). 5. Remove the four guide sc rews (two on each side) from the old drive. You will ne ed these screws to install a new drive. Installing a 3.5-inch or 2.5-inch hard drive 1. Prepare the computer for disassembly ( Preparation for disass[...]

3. Install guide screws on the sides of the drive. 3. 5-inch hard drives use standard 6-32 silver and blue isolation mounting screws. 2.5-inch hard drives use metric M3 bl ack and blue isolation mounting screws. NOTE: Four extra 6-32 iso lation mounting guide scre ws for 3.5-i nch hard drives are installed on the exterior of the hard drive bays. Ex[...]

● You can also install a 2 .5-inch hard dr ive into a 3.5-inch drive bay using an adapter brac ket similar to the example shown below. ◦ Slide the drive into the bay adapter b racket, ensuring the connect or on the drive is fully inserted into the connecto r on the adapter bracket. ◦ Secure the drive to the bay adapt er bracket by installing [...]

◦ Install four 6-32 silver and blue isolation mounting guide screws in the adap ter bracket (two on each side of the bracket). 4. Slide the drive into the drive bay , making sure to align the guide screws with the guide slots, until the drive snaps into place. 74 Chapter 5 Remo val and repl acement procedures: Tower (TWR)[...]

5. Connect the power cable (1) and data cabl e (2) to the back of the hard drive. NOTE: The power cable for the hard drives is a th ree-headed cable that is routed from the system board to the rear of the hard drive b ays. 6. If installing a new drive, conne ct the opposite end of the data cable to the approp riate system board conne ctor. NOTE: Yo[...]

Front I/O assembly Description Spare part number Front I/O assembly 732750-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 44 ). 2. Remove the acce ss panel ( Access panel on page 45 ). 3. Remove the front bezel ( Front bezel on page 47 ). 4. Disconnect the three front I/O cables fr om the following system board c [...]

Power switch/LED assembly Description Spare part number Power switch/LED assembly 732749-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 44 ). 2. Remove the acce ss panel ( Access panel on page 45 ). 3. Remove the front bezel ( Front bezel on page 47 ). 4. Disconnect the cable from the syst em board connector label[...]

5. Press down on the top of the as sembly to disengage the tab that secures the assembly to the chassis. 6. Rotate the assembly downward to remove it from the chassis. 7. Pull the assembly away from the chassis while thre ading the cable through th e hole in front of the chassis. 78 Chapter 5 Remo val and repl acement procedures: Tower (TWR)[...]

Fan sink Description Spare part number Fan sink 727142-001 WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. 1. Prepare the computer for disassembly ( Preparation for disassembly on page 44 ). 2. Remove the acce ss panel ( Access panel on page 45 ). 3. Loosen the four silver [...]

4. Disconnect the fan cable from the system board c onnector label ed CPUFAN (1) , and the n lift the fan si nk from atop th e processor (2) . CAUTION: Fan sink retaining screws should be tightene d in diagonall y opposite pairs ( as in an X) to evenly seat the heat sink on the pr ocessor. This is espe cially important as the pins on the socket are[...]

Processor Description Spare part number Intel Core i7 process or 4770, 3.4 GHz, 8-MB L3 cache, 86W 727373-001 Intel Core i5 processor s 4670, 3.4 GHz, 6-MB L3 cache, 86W 727381-001 4570, 3.2 GHz, 6-MB L3 cache, 86W 727380-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 44 ). 2. Remove the acce ss panel ( Access pan[...]

NOTE: After installing a new processor onto the sy stem board, always update the system ROM to ensure that the late st version of the BIOS is being use d on the computer. The latest system B IOS can be found on the Web a t: http://www8.hp.com/ us/en/support-drivers.html . Speaker Description Spare part number Speaker 645330-001 1. Prepare the compu[...]

Smart Cover Lock (solenoid lock) Description Spare part number Solenoid lock 641498-001 NOTE: The Smart Cover Lock is an optional fe ature included on some models only. The Smart Cover Lock is a software -controllable cover lock, controlled by the setup password. This lock prevents unauthorized access to the internal components. The comput er ships[...]

3. From the outside, rear side of the chassis, use the Smart Cover Fa ilSafe Key to remove the tamper- proof screw(s) that se cure the Smart Cover Lock to the chassis. CAUTION: After you remove the screws, the lock ma y fall into the computer. Hold the lock while removing the screws to avoid damaging the lock or internal components. 4. From the ins[...]

Place the lock up against the tab at the top of the installati on location on the rear of the chassis. From the outside of the chassis, line up the screw holes and install both security screws. Plug the connector into the system boar d connector. Insert the cable into the clip on the back of the sy stem board US B port. Install the c lip if necessa[...]

Hood sensor Description Spare part number Hood sensor 638816-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 44 ). 2. Remove the acce ss panel ( Access panel on page 45 ). 3. Disconnect the cable from the syst em board connector labeled HSENSE (1) . 4. Using a tool, remove the sensor from the slot by pushing it int[...]

Fan Description Spare part number Fan 727135-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 44 ). 2. Remove the acce ss panel ( Access panel on page 45 ). 3. From the outside, rear side of the chassis, remove the three silver Phillips sc rews that secure the fan to the chassis. 4. From the inside of the chassis, d[...]

5. Lift the fan out of the chassis (2) . To install the fan, reverse the removal procedure. Be sure to orient the air flow out of the computer. 88 Chapter 5 Remo val and repl acement procedures: Tower (TWR)[...]

Power supply Description Spare part number Power supply, 320W, 92% efficient 702452-001 Power supply, 320W, 90% efficient 702453-001 Power supply, 320W 702454-001 Power supply, HV, 320W 707906-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 44 ). 2. Remove the acce ss panel ( Access panel on page 45 ). 3. Disconnec[...]

4. Remove the power cables from the clip on the base pan. 5. From the outside, rear of the ch assis, remove the four silver To rx T15 screws that connect the power supply to the cha ssis. 6. Press the tab (1) on the base pan in front of the power supply that holds it in place. 90 Chapter 5 Remo val and repl acement procedures: Tower (TWR)[...]

7. Slide the power supp ly toward the front of the comput er (2) , rotate slightly into the computer so the power supply clears the lip on the top of the ch assis, and then lift the power supply out of the chassis (3) . To install the power supply, reverse the removal procedure. Power supply 91[...]

System board and PCI expans ion slot daughter card NOTE: All system board spare part kits in clude replaceme nt thermal material. Description Spare part number System board for use in models without Windows 8 696969-001 System board for use in models with Windows 8 St andard 696969-501 System board for use in models with Windows 8 Profes sional 696[...]

6. Slide the board t oward the side of the chassis to disengage it from the system boa rd connector , and then lift the extension board from the chassis (2) . 7. Remove the eight Torx T15 screws (1) that secure the system board to the chassis. 8. Slide the system board toward the front of the co mputer to disengage the I/O panel, and then lift the [...]

6 Removal and replacement procedures: Small Form Factor (SFF) Adherence to the pr ocedures and pr ecautions desc ribe d in this chapter is esse ntial for proper service. After completing all necessary removal and replacemen t procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in thi[...]

Access panel Description Spare part number Access panel 732760-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 94 ). 2. Lift up on the access pan el handle (1) then lift the access panel off the comput er (2). To install the access panel, reverse the removal procedure. Access panel 95[...]

Front bezel Description Spare part number Front bezel 732757-001 Optical drive bezel blank 732769-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 94 ). 2. Remove the acce ss panel ( Access panel on page 95 ). 3. Lift up the three tabs on the side of the beze l (1), then rotate the bezel off the chassis (2). To inst[...]

Front bezel security The front bezel can be locked in place b y installing a security screw p rovided by HP. To install the security screw: 1. Prepare the computer for disassembly ( Preparation for disassembly on page 94 ). 2. If the computer is on a stand, remove the computer from the s tand. 3. Remove the acce ss panel ( Access panel on page 95 )[...]

6. Install the security screw through the middle fron t bezel release tab to se cure the front bezel in place. 98 Chapter 6 Removal and replacement procedures: Small Form Factor (SFF)[...]

Bezel blanks On some models, there are bezel bl anks cove ring the 3.5-inch and 5.25-inc h external dr ive bays that need to be removed befo re installing a drive. To remove a bezel blank: 1. Remove the acce ss panel ( Access panel on page 95 ). 2. Remove the front bezel ( Front bezel on page 96 ). 3. To remove a 3.5-inch bezel blank, press inward [...]

Memory Description Spare part number 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 synchronous dynami c random access memory (DDR3- SDRAM) dual inline me mory modules (DIMMs). DIMMs The memory sockets on the system board can be po pulated with up to four industry-standard[...]

The system will automatically operate in single channel mode, dual cha nne l mode, or flex mode, depending on how the DIMMs are instal led. NOTE: Single channel and unbala nced dual channel memory configurations wil l result in inferior graphics perfo rmance. ● The system will operat e in single channel mode if the DIMM sockets are populated in o[...]

4. Open both latches of th e memory module socket (1) , and insert the memory module into the socket (2) . NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the w hite DIMM sockets. For maximum performance, populate the sockets so that the [...]

Expansion card Description Spare part number nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 707252-001 nVidia Quadro NVS315 PCIe x16 graphics card, 1 GB 7208 37-001 AMD Radeon HD8490 PCIe x16 graphics card, 1 GB 717219-001 AMD Radeon HD8450 PCIe x16 graphics card, 1 GB 717220-001 HP WLAN 802.11 a/b/g/n 2x2 PCIe module 695915-001 Intel PRO/1000[...]

5. Release the slot cover retention la tch that secures the slot covers by lifting the green tab on the latch and rotating the latch to the open position. 6. Before installing an expansion card, remove th e expansion slot cover or the existi ng expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be atta[...]

b. If you are removing a PCI Expres s x1 card, hold the c ard at each end, an d carefully rock it back and forth until the connectors pull free fr om the socket. Pull the expansion card straight up from the socket (1) then away from the inside of the chassis to release it from the chassis frame (2). Be sure not to scrape th e card against the other[...]

8. If you are not installing a new expansion card, in stall an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. 9. To install a new expansion card, hold the card just abov e the expansion soc[...]

11. Connect external cables to the inst alled card, if ne eded. Connect internal c ables to the system board, if ne eded. 12. Reconfigure the computer, if necessary. System board connections Refer to the following illustration and table to id entify the system board c onnectors for your model. No. System Board Connector System Board Label Color Com[...]

No. System Board Connector System Board Label Color Component 15 Power PWR white Sys tem Board 16 USB 3.0 FRONT U SB3.0 blue Front USB 3.0 Ports 17 USB 3.0 MEDIA3.0 black USB 3.0 Device, such as a USB 3.0 Media Card Reader 18 SATA 3.0 SATA0 dark blue Primary Hard Drive 19 SATA 3.0 SATA1 light blue Any SATA Device other th an the Primary Hard Drive [...]

When installing dr ives, follow these guideli nes: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board lab eled SATA0. ● Connect secondary hard drives and optical drives to one of the light bl ue SATA connectors on the system board (l abeled SATA 1 and SATA2). ● Connect a me[...]

CAUTION: To prevent loss of work and da mage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, a nd unplug the power co rd. Do not re move a drive while the computer is on or in standby mode. Before handling a drive, ensure that you are discha rged of static electrici[...]

Removing a 3.5-inch device CAUTION: All removable media sho uld be taken out of a drive before removing the dr ive from the computer. 1. Prepare the computer for disassembly ( Preparation for disassembly on page 94 ). 2. Remove the acce ss panel ( Access panel on page 95 ). 3. Remove the front bezel ( Front bezel on page 96 ). 4. Rotate the drive c[...]

Installing a 3.5-inch device 1. Prepare the computer for disassembly ( Preparation for disassembly on page 94 ). 2. Remove the acce ss panel ( Access panel on page 95 ). 3. Remove the front bezel ( Front bezel on page 96 ). If you are installing a drive in a bay cover ed by a bezel blank, re move the bezel bla nk. See Bezel blanks on p age 99 for m[...]

7. If installing a USB 3.0 media card reader, conn ect the USB cable fro m the media card reader to the USB 3.0 connector on the system board labele d MEDIA3.0. NOTE: Refer to System board connections on page 107 for an illust ration of the system board drive connectors. 8. Rotate the drive cage back do wn to its normal position. CAUTION: Be carefu[...]

Removing a slim optical drive CAUTION: All removable media sho uld be taken out of a drive before removing the dr ive from the computer. 1. Prepare the computer for disassembly ( Preparation for disassembly on page 94 ). 2. Remove the acce ss panel ( Access panel on page 95 ). 3. Disconnect the power cable (1) and dat a cable (2) from the rear of t[...]

Installing a slim optical drive 1. Prepare the computer for disassembly ( Preparation for disassembly on page 94 ). 2. If the computer is on a stand, remove the computer from the s tand. 3. Remove the acce ss panel ( Access panel on page 95 ). 4. Remove the front bezel ( Front bezel on page 96 ) if you are installing a drive in a bay covered by a b[...]

6. Slide the optical drive through the front bezel all th e way into the bay so that it locks in place (1), then connect th e power cable (2) and data cable (3) to the re ar of the drive. 7. Connect the opposite end of the da ta cable to one of the light bl ue SATA connecto rs on the system board. NOTE: Refer to System board connections on page 107[...]

5. Pull the release lever next to the rear of the hard drive outward (1). While pulling the releas e lever out, slide the drive back unti l it stops, then lift the drive up and out of the bay (2). 6. To install a ha rd drive, you mu st transfer the si lver and blue isolation mo unting guide screws from the old hard drive to the new hard drive. Driv[...]

7. Align the guide screws with the slots on the chassi s drive cage, press the hard dr ive down into the bay, then slide it forward until it stops and locks in place. 8. Connect the power cable and data cabl e to the back of the hard drive. NOTE: The data cable for the primary hard drive mu st be connected to the dark blue connector labeled SATA0 o[...]

Removing a 2.5-inch hard drive 1. Prepare the computer for disassembly ( Preparation for disassembly on page 94 ). 2. Remove the acce ss panel ( Access panel on page 95 ). 3. Rotate the drive cage to its upright position. 4. Disconnect the power cable and data cable from the b ack of the hard drive. 5. Pull outward on the release lever at the rear [...]

4. Install four black and blu e M3 isolation mounting guide screws (two on each side of the drive). NOTE: M3 metric isolation mounting guide screws can be purchased from HP. When replacing a dr ive, transfer the fo ur M3 is olatio n mounting guide screws from the old drive to the n ew one. 5. Rotate the drive cage to its upright position . 6. Align[...]

Power supply Description Spare part number Power supply, 92% efficient 702455-001 Power supply, 90% efficient 702456-001 Power supply, standard 702457-001 WARNING! To reduce po tential safety i ssues, only the power supply provided with the computer, a replacement power supply provided by HP, or a po wer supply purchased as an ac cessory from HP sh[...]

5. Releas e the power supply cabl es from the ca ble retaining clip under the drive cage. 122 Chapter 6 Removal and replacemen t procedures: Small Form Factor (SFF)[...]

6. From the outside, rear of the computer, remove the three Torx screws that secure the power supply to the rea r of the ch assis. 7. From the inside of the chassis, press t he re lease button at the front of the power supply (1) . 8. Slide the power supply forward (2) , and then lift it out of the chassis (3) . To install the power supply, reverse[...]

Fan duct Description Spare part number Fan duct 727145-001 The fan duct sits between the front fan and the heat sink. 1. Prepare the computer for disassembly ( Preparation for disassembly on page 94 ). 2. Remove the acce ss panel ( Access panel on page 95 ). 3. Rotate the fan duct upward. 4. Pull the duct away from the chassis to dise ngage the cli[...]

Smart Cover Lock (solenoid lock) Description Spare part number Solenoid lock 732772-001 NOTE: The Smart Cover Lock is an optional fe ature included on some models only. The Smart Cover Lock is a software -controllable cover lock, controlled by the setup password. This lock prevents unauthorized access to the internal components. The comput er ships[...]

3. From the outside, rear side of the chassis, re move the silver security screw that secures the solenoid lock to the chassis. 4. From the inside of the chassis, disconnect the cable (1) from the system board conn ector labeled HLOCK. 5. Remove the solenoid lock fr om the chassis (2) . To install the solenoid lock, reverse the removal procedure. R[...]

Smart Cover Lock (solenoid lock) 127[...]

Hood sensor Description Spare part number Hood sensor 638816-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 94 ). 2. Remove the acce ss panel ( Access panel on page 95 ). 3. Disconnect the cable from the syst em board connector labeled HSENSE (1) . 4. Using a tool, remove the sensor from the slot by pushing it int[...]

Cable routing Use the following image to determine proper cab le routing in the Small Form Fa ctor computer. Cable routing 129[...]

Front I/O assembly Description Spare part number Front I/O assembly 732755-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 94 ). 2. Remove the acce ss panel ( Access panel on page 95 ). 3. Remove the front bezel ( Front bezel on page 96 ). 4. Rotate the drive cage to its upright position. 5. Disconnect the cables f[...]

6. Remove the cables from the cable clip u nder the drive cage. 7. Remove the Torx T15 screw (1) that secures the assembly to the front of the chassis. 8. Press the tab on the righ t side of the assembly (2 ) to disengage it from the chassis. 9. Push the assembly into the chassis (3) , and remove it from the chassis. To install the front I/O assemb[...]

Power switch assembly Description Spare part number Power switch assembly 732756-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 94 ). 2. Remove the acce ss panel ( Access panel on page 95 ). 3. Remove the front bezel ( Front bezel on page 96 ). 4. Rotate the drive cage to its upright position. 5. Disconnect the ca[...]

6. Remove the cable from the cable clip under the d rive cage. 7. From the inside of the chassis, press down on the tab on the top of the power switch (1) to disengage the power switch fr om the chassis. 8. Pull the power sw itch out the front of the chassis (2) , while routing the cable through the hole in the chass is. To install the power switch[...]

Speaker Description Spare part number Speaker 727149-001 The speaker is attached to the front of the chassis under the rotating drive cage. 1. Prepare the computer for disassembly ( Preparation for disassembly on page 94 ). 2. Remove the acce ss panel ( Access panel on page 95 ). 3. Remove the front bezel ( Front bezel on page 96 ). 4. Rotate the d[...]

Fan sink Description Spare part number Fan sink 727150-001 The fan sink is secured atop the processor with four captive Torx screws. The fan sink inclu des a heat sink and a fan. 1. Prepare the computer for disassembly ( Preparation for disassembly on page 94 ). 2. Remove the acce ss panel ( Access panel on page 95 ). 3. Remove the fan du ct ( Fan [...]

5. Disconnec t the fan cable from the system boar d connector l abeled CPUFAN (1) , and then lift the heat sink from atop the processor (2) . When reinstalling the fan sink, make sure that its bott om has been cleaned with an alcohol wipe and fresh thermal grease has been appl ied to the top of the processor. CAUTION: Fan sink retaining screws shou[...]

5. Rotate the locking lever to its full open position (1) . 6. Raise and rotate the microprocessor re tain er to its fully open position (2) . 7. Carefully lift the processor from the socket (3) . CAUTION: Do NOT handle the pins in the processor socket. These pins are very fr agile and handling them could cause irre parable d amage. Once pins are d[...]

System board Description Spare part number System board for use in models without Wi ndows 8 (includes thermal material) 717522–001 System board for use in models with Window s 8 St andard (includes thermal material) 717522–501 System board for use in models with Win dows 8 Professional (includes thermal material ) 717522–601 System board for[...]

8. Slide the system board toward the front of the chassis to disengage the connectors (2) , and then lift the system board up an d out of the chassis (3) . To install the system boar d, reverse the removal procedur e. NOTE: When replacing th e system board, you must al so change the chassis serial number in the BIOS. CAUTION: When reconnecting the [...]

Changing from desktop to tower configuration The Small Form Factor computer can be used in a tower orientation with an optional tower stand that can be purchased from HP. 1. Prepare the computer for disassembly ( Preparation for disassembly on page 94 ). 2. Orient the computer so that its right side is fa cing down and place the computer in the opt[...]

7 Removal and replacement procedures: Ultra-slim Desktop (USDT) Adherence to the pr ocedures and pr ecautions desc ribe d in this chapter is esse ntial for proper service. After completing all necessary removal and replacemen t procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in t[...]

Access panel Description Spare part number Access panel 732763-001 To access internal component s, yo u must remove the access panel: 1. Prepare the computer for disassembly ( Preparation for disassembly on page 141 ). 2. Loosen the thumbscrew on the rear of the computer (1), slide the access panel toward the r ear of the computer, then lift it off[...]

Front bezel Description Spare part number Front bezel 732764-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 141 ). 2. Remove the acce ss panel ( Access panel on page 142 ). 3. Lift up the three tabs on the side of the beze l (1), then rotate the bezel off the chassis (2). To install the front bezel, reverse the re[...]

Front bezel security The front bezel can be locked in place b y installing a security screw p rovided by HP. To install the security screw: 1. Prepare the computer for disassembly ( Preparation for disassembly on page 141 ). 2. Remove the acce ss panel ( Access panel on page 142 ). 3. Remove the front bezel ( Front bezel on page 143 ). 4. Remove th[...]

Bezel blank Description Spare part number Optical drive bezel blank 732771-001 On some models, there is a bezel blank covering the slim optical drive bay that needs to be removed before installing a slim optical drive. T o remove a be zel blank: 1. Remove the acce ss panel ( Access panel on page 142 ). 2. Remove the front bezel ( Front bezel on pag[...]

System board connections Refer to the following illustration and tabl e to identify the system board connectors. No. System Board Connector System Board Label Color Component 1 Mini PCI Express x1 X1PCIEXP1 bla ck Expansion Card (for example, WLAN card) 2 Mini-SATA mSATA whi te Ultra-Small SSD 3 Hood Lock HLOCK black Hood Lock 4 SATA 3.0 SATA1 ligh[...]

Memory Description Spare part number 8-GB, PC3-12800, SODIMM 689374-001 4-GB, PC3-12800, SODIMM 689373-001 2-GB, PC3-12800, SODIMM 689372-001 The computer comes with double data rate 3 synchronous dynami c random access memory (DDR3- SDRAM) small outline dual inli ne memory modules (SODIMMs). SODIMMs The memory sockets on the system board can be po[...]

Populating SODIMM sockets There are two SODIMM sockets on the system board, with one socket per channel . The sockets are labeled DIMM1 and DIMM3. The DIMM1 socket oper ates in memory channel B. The DIMM3 socket operates in memory channel A. Item Description System Board Label Socket Color 1 SODIMM1 socket, Channel B D IMM1 Black 2 SODIMM3 socket, [...]

Installing SODIMMs CAUTION: You must disconnect the power cord and wa it approximately 30 seconds fo r the power to drain before adding or removing memory module s. Regardless of the power-on st ate, voltage is always supplied to the memory modu les as long as the computer is pl ugged into an active AC outlet. Adding or removing memory modules whil[...]

Front fan Description Spare part number Front fan 732765-001 The front fan sits against the front on the left sid e of the chassis. 1. Prepare the computer for disassembly ( Preparation for disassembly on page 141 ). 2. Remove the acce ss panel ( Access panel on page 142 ). 3. Disconnect the fan control cable from the red sy stem board connector la[...]

Optical drive The Ultra-Slim Desktop uses a slimli ne Serial ATA (SATA) optical drive. Description Spare part number DVD-ROM drive 608394-001 DVD±RW drive 657958-001 Blu-ray BD-RW SuperMulti XL Drive 719157-001 Removing the optical drive CAUTION: All removable media should be taken out of a drive bef ore removing the drive from the computer. 1. Pr[...]

Preparing the new optical drive Before the new optical drive c an be used , the release latch must be attached. 1. Peel the backing off the adhe sive on the release latch. 2. Without allowing the release latc h to touch the optical drive, ca refully align the holes on the release latch with the pins on the side of the optical drive. Make sure the r[...]

Installing the ne w optical drive NOTE: If you are installing an op tical drive in a bay that did not previously have a dr ive in it, you must remove the acc ess panel and the beze l blank covering the opening of the bay befo re proceeding. Follow the pr ocedures in Access panel on page 142 and Bezel blank on page 145 . 1. Follow the instructions f[...]

Hard drive Description Spare part number 750 GB, 7200 rpm, hybrid SSD 719105-001 500 GB, 7200 rpm, self-encryptin g (SED) 696442-001 500 GB, 7200 rpm 686217-001 320 GB, 7200 rpm 639135-001 500 GB, hybrid SSD 724938-001 256 GB Solid State Drive (SSD), s elf-encrypting (SED) 680020-001 128 GB Solid State Drive (SSD) 665961-001 32 MB mSATA drive 7195 [...]

5. Lift the hard drive carrier straight up and out of the chassis. 6. Remove the four guide screws from the side s of the hard drive car rier. 7. Lift the hard drive up to the top of the carrier (1) and slide the drive out of the carrier (2). Hard drive 155[...]

To replace the hard drive, reverse the re moval procedures. When replacing the hard drive, position the hard driv e so tha t the top of the hard drive is up against the top of the carrier so that the circuit board on the bottom of the hard drive does no t come in contact with the tabs on the bottom of the carrier, then slide th e new hard drive int[...]

Heat sink Description Spare part number Heat sink 587456-001 The heat sink is secu red by four Torx screws. It d oes not have an attached fan. 1. Prepare the computer for disassembly ( Preparation for disassembly on page 141 ). 2. Remove the acce ss panel ( Access panel on page 142 ). 3. Lift the front fan up and place it on top of t he optical dri[...]

If using a new heat sink, go to step 3. 1. If reusing the existing heat si nk, clean bottom of the heat sink and apply the thermal material provided in the spares kit to the top of the processor. 2. Position the heat sink atop the processor. 3. If using a new heat sink, remove the protective covering from the bottom of the heat sink and place it in[...]

Processor Description Spare part number Intel Core i7 4770s, 3.4 GHz, 8-MB L3 cache 732507-001 Intel Core i5 4670s, 3.1 GHz, 6-MB L3 cache 732506-001 Intel Core i5 4570s, 2.9 GHz, 6-MB L3 cache 732505-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 141 ). 2. Remove the acce ss panel ( Access panel on page 142 ). 3.[...]

Smart Cover Lock (solenoid lock) Description Spare part number Solenoid lock 732772-001 NOTE: The Smart Cover Lock is an optional fe ature included on some mo dels only. The Smart Cover Lock is a software -controllable cover lock, controlled by the setup password. This lock prevents unauthorized access to the internal components. The comput er ship[...]

3. From the outside, rear side of the chassis, remove the silver security screw that secures the lock to the chass is. 4. From the inside of the chassis, lift the lock up to gain access to the system bo ard connec tor. Smart Cover Lock (solenoid lock) 161[...]

5. Disconnect the cable from the syst em board con necto r labeled HLOC K. To install the Smart Cover Lock, reverse the removal procedure. Refer to the following image for the location of the slot s on the back of the chassis in which to in stall the lock. When installing, insert the top tabs into the top slots, and then rotate the lock downward. T[...]

Smart Cover Lock (solenoid lock) 163[...]

Drive cage Description Spare part number Drive cage 732761-001 The drive cage sits behind the USB ports on the front of the chassis. 1. Prepare the computer for disassembly ( Preparation for disassembly on page 141 ). 2. Remove the acce ss panel ( Access panel on page 142 ). 3. Remove the optical drive ( Removing the optical drive on page 151 ). 4.[...]

Hood sensor Description Spare part number Hood sensor 638816-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 141 ). 2. Remove the acce ss panel ( Access panel on page 142 ). 3. Remove the optical drive ( Removing the optical drive on page 151 ). 4. Remove the hard drive ( Hard drive on page 154 ). 5. Remove the dri[...]

Card reader Description Spare part number Card reader xxxxxx-001 The card reader is secured to the front right corner of th e chassis. 1. Prepare the computer for disassembly ( Preparation for disassembly on page 141 ). 2. Remove the acce ss panel ( Access panel on page 142 ). 3. Remove the front bezel ( Front bezel on page 143 ). 4. Remove the opt[...]

9. Pull the reader away from the f ront of the chassi s while threading the cable through the slot in the front of the chassis. To install the card reader, reverse the removal procedure. Card reader 167[...]

WLAN module Description Spare part number HP WLAN 802.11 a/b/g/n 2x2 PCIe NIC 695915-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 141 ). 2. Remove the acce ss panel ( Access panel on page 142 ). 3. Remove the optical drive ( Removing the optical drive on page 151 ). 4. Remove the hard drive ( Hard drive on page [...]

Graphics board Description Spare part number AMD Radeon HD 7650A 2GB M XM Graphics 708866-001 CAUTION: Be very care ful when remo ving or repl acin g the system board to prevent damaging it. 1. Prepare the computer for disassembly ( Preparation for disassembly on page 141 ). 2. Remove the acce ss panel ( Access panel on page 142 ). 3. Remove the op[...]

Power switch Description Spare part number Power switch 732767-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 141 ). 2. Remove the acce ss panel ( Access panel on page 142 ). 3. Remove the front bezel ( Front bezel on page 143 ). 4. Remove the optical drive ( Removing the optical drive on page 151 ). 5. Remove the[...]

System board Description Spare part number System board for use in models without Windows 8 696970-001 System board for use in models with Windows 8 St andard 696970-501 System board for use in models with Windows 8 Profes sional 696970-601 System board for use in NetClone models 7277 21-001 Front I/O panel 732762-001 CAUTION: Be very care ful when[...]

b. Press the tab on right side of the pan el (1) , and then swing the right s ide of the cage aw ay from the chassis to remove it (2) . 13. Remove the three remaining Torx T15 screws th at secure the system board to the chassis. 14. Slide system board toward the front of the unit un til the rear connectors are clear of their s lots in the chas sis [...]

15. Lift the rear of the system board until it clears the chassis, and then remove the system board from the chas sis (2) . To install the system boar d, reverse the removal procedur e. NOTE: When replacing the system board, you must al so change the chassis serial number in the BIOS. Rear fan Description Spare part number Rear f an 7327 66-001 The[...]

9. From the outside of the chassis, re move the four Phillips screws th at secure the fan to the chassis. 10. From the inside of the chassis, s lide the fan out from underneath the ch assis lip, and the n remove the fan. To install the rear fan, re verse the removal procedure. Antennas Two antennas are secured to chassis – one on the fr ont, one [...]

6. Remove the drive cage ( Drive cage on page 164 ). 7. Remove the heat sin k ( Heat sink on page 157 ). 8. Remove the system board ( System bo ard on page 171 ). 9. Remove the rear fan ( Rear fan on page 173 ). 10. To remove the front antenna, from the inside of the front of the chassis, remove the antenna from the clips built into the base pan . [...]

12. Pull the antenna out of the clip s on the front of the chassis (2) , and then pull the antenn a out of the hole it routes through (3) . 13. To remove the rear antenna, from the inside of the front of the chassis, remove the antenna from the plastic clips attached to the side of the chassis. 176 Chapter 7 Removal and replacemen t procedures: Ult[...]

14. From the outside of the rear of the chassis, remo ve the two Torx T8 sc rews that secure the antenna to the chassis. 15. Pull the antenna through th e hole it ro utes through. To install the rear fan, re verse the removal procedure. Antennas 177[...]

Changing from desktop to tower configuration The Ultra-slim Desktop can be used in a tower orientation with the tower stand included with the computer. 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer pro[...]

Port cover Description Spare part number Port cover 588981-001 An optional rear port cover is available for the c omputer. To install the port cover: 1. Thread the cables through the bottom hole on the port c over (1) and connect the cables to the rear ports on the computer. 2. Insert the hooks on the port cover into the slots on the rear of the ch[...]

8 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Ut ility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configura tion, including settings for processor, g raphics, memory, audio, storage, commu nications, and input devic [...]

● Enable or disable removable media b oot ability. ● Solve system configuration errors detected but not automatically fixed duri ng the Power-On Self- Test (POST). ● Replicate the system setup by saving sy stem configuration information on a USB device and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard d[...]

Computer Setup—File NOTE: Supp ort for spec ific Computer Setup options may vary dependi ng on the hardwa re configuration. Table 8-1 Computer Setup—File Option Description System Information Lists: ● Product name ● SKU number ● Processor type/speed/stepping ● Cache size (L1/L2/L3) (dual core proces sors have this listed twice) ● Inst[...]

Computer Setup—Storage NOTE: Supp ort for spec ific Computer Setup options may vary dependi ng on the hardwa re configuration. Table 8-2 Computer Setup—St orage Option Description Device Configuration Lists all installed BIOS-c ontrolled storage devices. When a device is selected, detailed information and options are displayed. The following op[...]

Table 8-2 Computer Setup—Storage (continued) Storage Options SATA Emulation Allows you to choose how t he SATA controller and devices are accessed by the operating system . There are three supported options: IDE , RAID, and AHCI (default). CAUTION: SATA emulation changes may prevent acce ss to existing hard drive data and degrade or corrupt estab[...]

Table 8-2 Computer Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard dr ives capable of performing the Drive Protection System (DPS) self-tes ts. NOTE: This selection will only appear when at leas t one drive capable of performing the DPS self- tests is attached to the system . Boot Order Allows you to: ● EFI [...]

Computer Setup—Security NOTE: Supp ort for spec ific Computer Setup options may vary dependi ng on the hardwa re configuration. Table 8-3 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set , it is required to change Computer Setup o ptions, [...]

Table 8-3 Computer Setup—Security (continued) Device Security Allows you to s et Device Available/Device Hidden (default is Device Available) for: ● Embedded security device ● System audio ● USB controller (varies by model) ● Network controller NOTE: You must disable AMT before trying to hide the network controller. ● Serial port ● Pa[...]

Table 8-3 Computer Setup—Security (continued) Master Boot Record Security Enables/disables Master Boot Record (MBR) security . The MBR contains information needed t o successfully boot from a disk and to access the data stored on the disk. Master Boot Record Security may pr event unintentional or malicio us changes to the MBR, such as those ca us[...]

Table 8-3 Computer Setup—Security (continued) System Security (these options are hardware dependent) Data Execution Prevention (en able/disable) - He lps prevent operating system securit y breaches. Default is enabled. SVM CPU Virtualization (enable/disable). Controls the virtualization features of the processor. Changing this setting requires tu[...]

Table 8-3 Computer Setup—Security (continued) System Security (continued) OS management of Embedded Security Device (enable/ disable) - This option allo ws the user to limit OS control of the Embedded Security Device. De fault is enabled. This option is automatically disabled if Trusted Execution Technology is enabled. ● Reset of Embedded Secur[...]

Table 8-3 Computer Setup—Security (continued) Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys . Default is HP Keys. ● Fast Boot—Enable/Disable. Fast boot disables the ability to interrupt boot, such as pressing f keys to access items before the operating sy stem loads. Default is disabled. NOTE: If Windows[...]

Table 8-4 Computer Setup—Power (continued) Hardware Power Manageme nt SATA Power Management – Enables or disables SATA bus and/or device power management. Default is enabled. S5 Maximum Power Savings – Turns off power to all noness ential hardware when system is off to meet EUP Lot 6 requirement of l ess than 0.5 Watt power us age. Default is[...]

Computer Setup—Advanced NOTE: Supp ort for spec ific Computer Setup options may vary dependi ng on the hardwa re configuration. Table 8-5 Computer Setup—Advanced (for adv anced users) Option Heading Power-On Option s Allows you to s et: ● POST mode (QuickBoot, Clear M emory , FullBoot, or FullBoot Every x Days). ◦ QuickBoot (default) = Do n[...]

Table 8-5 Computer Setup—Advanced (for advanced users) (continued) BIOS Power-On Allows you to s et the computer to turn on automatically at a time you specify. Onboard Devices Allows you to set resour ces for or disable Legacy devices. Select the Legacy device's IRQ, DMA, an d I/O Range. The settings ma y not take effect for all operating s[...]

Table 8-5 Computer Setup—Advanced (for advanced users) (continued) VGA Configuration Displayed only if there is an add-in video card in t he system. Allows yo u to specify which VGA controller will be the “boot” or primary VGA controller. AMT Configuration Allows you t o set: ● AMT (enable/disable). Allows you to enabl e or disable fun ctio[...]

9 Troubleshooting without diagnostics This chapter provides information on how to identi fy and correct mino r proble ms, such as USB devices, hard drive, optical drive, graphi cs, audio, me mory, and software pr oblems. If you encounter problems with the computer, refer to the tables in this ch apter for probable causes and recommended solutions. [...]

● If you recently installed new so ftware, uninstall the software and see if the computer functions properly. ● Boot the computer to the Safe Mode to see if it wil l boot without all of the drivers l oaded. When booting the operating system, use “Last Known Configuration.” ● Refer to the comprehensive on line technical support at http://w[...]

● Check the Power LED on the front of the computer to se e if it is flashing red. The flashing lights are error codes that will help you diagnose the problem. Refer to Appendix A, POST error mess ages on page 237 for more information. ● Turn up the brightness and contrast contro ls of the monitor if the monitor is dim. ● Press and hold any ke[...]

Solving general problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if yo u feel uncomfortable abo ut performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source , voltage is[...]

Cursor will not move usin g the arrow keys on the keypad. Cause Solution The Num Lock key is turned on. Press the Num Lock key. The Nu m Lock light must be off if you want to use the arrow keys on the keypad. You can also disable or enable the Num Lock key in Computer Setup at Advanced > Device Op tions . There is no sound or sound volume is too[...]

Poor performance. Cause Solution Hard drive fragmented. D efragment hard drive. Program previously accessed did not release reserved memory back to the system. Restart the computer. Virus resident on the hard drive. Run virus protection program. Too many applications running. Windows 7: 1. Close unnecessary applications to free up memory. 2. Add mo[...]

Computer powered off automatically and the Power LED flashes Red two times, once every seco nd, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth itera tion but LEDs continue flashing). Cause Solution Processor thermal protection activated: A fan may be blocked or not turning. OR The heat sink is not properly[...]

Solving power problems Common causes and solutions for power prob lems are l isted in the following table. Power supply shuts down intermitten tly. Cause Solution If equipped with a voltage selector, voltage selec tor switch on rear of computer chassis (some models) not sw itched to correct line voltage (115V or 230V). Select the proper AC voltage [...]

Power LED flas hes Red four ti mes, once eve ry se cond, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but LEDs contin ue flashing.) Cause Solution Power failure (power sup ply is overloaded). 1. If equipped with a voltage selector, check that the voltage selector, located on the rear of the po[...]

Solving hard drive problems Hard drive error occurs . Cause Solution Hard disk has bad sectors or has failed. 1. In Windows 7, click Start , click Computer , and right- click on a drive. Select Properties , and then select the Tools tab. Under Error- checking click Check Now . In Windows 8, on the Start screen type e , and then select File Ex plore[...]

Drive not found (identifie d). Cause Solution The device is attached to a SATA port that has been hidden in Computer Setup. Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Security > Device Security . Drive responds slowly immediately after power-up. R un Computer Setup and increase the P[...]

Computer will n ot boot from hard drive. Cause Solution Hard Drive's “Emulation Type ” is set to “None.” (some models) Run the Computer Setup utilit y and change the “Emulation Type” to “Hard Disk” in the device's details under Storage > Device Configuration . Hard drive is damaged. Observe if the fron t panel Power LED[...]

Solving media card reader problems Media card will not work in a digita l camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a capacity greater than 32MB with the FAT32 format. Some digital cameras use the FAT (F AT16 & FAT12) form at and can not operate with a FAT32 formatted card. Either [...]

Do not know how to remove a media card correctly. Cause Solution The computer’s software is us ed to safely eject the card. In Windows 7, click Sta rt , select Computer , right-click on the corresponding drive icon, and th en select Eject . Pull the card out of the slot. In Windows 8, on the Start screen, type e , and then click File Explorer fro[...]

Solving display problems If you encounter display problems, see the docume ntation that came with the monitor and to the common causes and solutions listed in the following table. Blank screen (no video). Cause Solution Monitor is not turned on and t he monitor light is not on. Turn on the monitor and check th at the monitor light is on. Bad monito[...]

Blank screen and the power LED flashes Red five ti mes, once every sec ond, followed by a two second pause, and t he computer beeps five times. (Beeps st op after fifth iteration but LED s continue flashing.) Cause Solution Pre-video memory error. 1. Rese at DIMM s. Power o n the sy stem. 2. Replace DIMMs one at a time to isolate the faulty module.[...]

Dim characters . Cause Solution The brightness and contrast controls are not set properly. Adjust the monito r brightness and contrast controls. Cables are not properly connected. Check that th e graphics cable is securely connect ed to the graphics card (if applicable) or video connector and the monitor. Blurry video or requeste d resolution canno[...]

“No Connection, Check Sig nal Cable” displays on screen. Cause Solution Monitor video cable is disconnected. Connect th e video cable between the monitor and computer. CAUTION: Ensu re that the computer power is off wh ile connecting the video cable. “Out of Range” displ ays on scre en. Cause Solution Video resolution and refresh rate are s[...]

High pitched noise coming from inside a flat panel monitor. Cause Solution Brightness and/or contrast settin gs are too hi gh. Lower brightness and/or contrast settin gs. Fuzzy focus; streak ing, ghosting, or sh adowing effect s; horizontal scrolling line s; faint vertical bars ; or unable to center the pict ure on the screen (fl at pa nel monitors[...]

Solving audio problems If the computer has au dio features and you encounter audi o problems, see the c ommon causes an d solutions listed in the following table. Sound cuts in and out. Cause Solution Processor resourc es are being used by other open applications. Shut down all open proces sor-intensive applications. Sound does not come out of the [...]

Sound does not come out of the speaker or headphones. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device Manager. Ma ke sure the correct device is being used. To access Device Manager[...]

There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device Manager. Ma ke sure the correct device is being used. To access Device Manager in Wind[...]

Printer will not turn on. Cause Solution The cables may not be connected pr operly. Reconnect all cables and ch eck the power cord and electrical outlet. Printer prints garbled inform ation. Cause Solution The correct printer driver for the application is not inst alled. Install the correct prin ter driver fo r the application. The cables may not b[...]

Solving keyboard and mouse problems If you encounter keyboard or mo use prob lems, see the docu mentation that came w ith the equipment and to the common causes and solut ions lis ted in the following table. A wireless keyboard/mo use is not working correct ly. Symptoms include lagging mouse movemen t, jumpy mouse/keyboard , or no function of mouse[...]

Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is no t properly plugged into the back of the computer. Shut down the computer using th e keyboard. Windows 7: 1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to display the Start menu. 2. Use the arrow keys to select Shut Down and then[...]

Solving Hardware Installation Problems You may need to reconfigure the co mputer when you add o r remo ve hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows auto matically recognizes the device and config ures the computer. If you install a non-plug and play device, you must reconfigure the compu[...]

Computer will not start. Cause Solution Wrong memory modu les were used in the upgrade or memory modules were installed in the wrong location. 1. Review the documentation that came with the system to determine if you are using the c orrect memory modules and to verify the proper installation. NOTE: DIMM1 or XMM1 must always be installed. On all com[...]

Power LED flashes Red si x times, once every seco nd , followed by a two second pause, and the computer beeps six times. (Beeps stop after fift h iteration but LEDs continue fl ashing.) Cause Solution Graphics card (some models) is not seated properly or is bad, or system board is bad. For systems with a graphics card: 1. Reseat the graphics card. [...]

Table 9-2 Solving Network P roblems (continued) Wake-on-LAN feature is not functionin g. Cause Solution S5 Wake on LAN is disabled (some models). Enable the S5 Wake on LAN opti on in Computer Setup. Select Advanced > Device Options > S5 Wake on LAN . Wake-on-LAN is not enabled. To enable Wake-on-LAN in Windows 7: 1. Select Start > Control [...]

Network driver does not detect network cont roller. Cause Solution Network controller is disabled. 1. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system using Devic e Manager. To access Device Manager in Windows 7 , click Start , select Control Panel , and then select Device Manager . To acces[...]

Diagnostics rep orts a failure. Cause Solution The cable is not securely c onnected. Ensure that the cable is securely attached to the network connector and that the other end of the cabl e is securely attached to the correct device. The cable is attached to the incorrect conn ector. Ensure that the cable is attached to the correct connector. There[...]

Network controlle r stops working without apparent c ause. Cause Solution The files containing the net work drivers are corrupted. Rein stall the network drivers using the Recovery Disc Set in Windows 7 or Windows recovery tools in Windows 8. If necessary, download the softpaq from the web (from a different computer). The cable is not securely c on[...]

NOTE: The memory count will be affected by conf igurations with the Management Engine (ME) enabled. The ME uses 8MB of system memory in si ngle cha nnel mo de or 16 MB of memory in dual- channel mode to download, decomp ress, and execute the ME firmware for Out- of-Band (OOB), third- party data storage, a nd ot her management functions. System will[...]

Power LED flashes Red five times, once every se cond, followed by a two second pause, and the computer beeps five times. (Beeps stop after fi fth iteration but LEDs continu e flashing.) Cause Solution Memory is installed incorrectly or is bad. 1. Resea t DIMMs . Power on the sy stem. 2. Replace DIMMs one at a time to isolate the faulty module. 3. R[...]

Solving CD-ROM and DVD problems If you encounter CD-ROM or DV D problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. System will not boot from CD-ROM or DVD drive. Cause Solution The device is attached to a SATA port that has been hidden in the Computer Setup utility[...]

Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. S ee the documentation th at came with the DVD drive. Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock. U se DVD software to remove parental lock. Media installed [...]

Recording or copying CDs is difficult or impo ssible. Cause Solution Wrong or poor quality media type. 1. Try using a slower speed when recording. 2. Verify that you are using th e correct media for the drive. 3. Try a different brand of media. Quality varies widely between manufacturers. Solving USB flash drive problems If you encounter USB flash [...]

Solving front panel component problems If you encounter problems with de vices connected to the fro nt panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly c onnected. 1. Turn off the computer. 2. Reconnect the d[...]

Unable to connect to the Internet. Cause Solution The CAT5 UTP cable is disconnected. Connect the CAT5 UTP cable between the cable mo dem and the computers’s RJ-45 connector. ( If the connection is good, the “PC” LED light on the front of th e cable/DSL modem will be on.) IP address is not configured properly. Con tact your ISP for the correc[...]

Solving software problems Most software problems occur as a result of the following: ● The application was not instal led or configured correctly. ● There is insufficient me mory av ailable to run the application. ● There is a conflict between app lications. ● Be sure that all the needed device d rivers have been installed. ● If you have [...]

Computer will not co ntinue after H P logo scree n displays . Cause Solution System files may be damaged. In Windows 7, u se recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. Windows Startup Repair is one of the recovery tools in the System Recovery Option[...]

10 POST error messages This appendix l ists the error co des, error mess ag es, and the various indi cator light and audible sequences that you may encounter during Power-On Se lf-Test (POS T) or computer r estart, the probable source of the probl em, and steps you ca n take to resolve the error condition. POST Message Disabled suppre sses most sys[...]

POST numeric codes and text messages This section covers those POST er rors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The compu ter will beep once af ter a POST text message is displa yed on the screen. Control panel message Descrip tion Recommended action 1[...]

Control panel message Descrip tion Recommended action 163-Time & Date Not Set Invalid time or date in configuration memory. RTC (real-time clock) battery may need to be replaced. Reset the date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace the RTC battery. See the Removal and Replacement sectio[...]

Control panel message Descrip tion Recommended action 301-Keyboard Error Keyboard failure. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3. Ensure that none of the keys are depressed. 4. Replace keyboard. 303-Keyboard Controller Error I/O board keyboard controller. 1. Reconnect keyboard with computer t[...]

Control panel message Descrip tion Recommended action 514-CPU or Chassis Fan not Detected CPU or chassis fan is not connected or may have malfunctio ned. 1. Reseat CPU or chassis fan . 2. Reseat fan cable. 3. Replace CPU or chassis fan. 515-Power Supply fan not detected Power supply fan is not connected or may have malfunctio ned. 1. Reseat power s[...]

Control panel message Descrip tion Recommended action 1152-Serial Port B Address Conflict Detected Both external and internal serial ports are assigned to COM2. 1. Remove any serial port expansion cards. 2. Clear CMOS. (See Appendix B, Password security and resetting CMOS on page 250 .) 3. Reconfigure card resources and/or run Computer Setup or Win[...]

Control panel message Descrip tion Recommended action 2200-PMM Allocation Erro r during MEBx Download Memory error during POST execution of the Managemen t Engine (ME ) BIOS Ext ensions option ROM. 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. If the memory configuration was recently chang[...]

Control panel message Descrip tion Recommended action 2204-Inventory error during MEBx execution BIOS information passed to the MEBx resulted in a failure. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version. 3. If the error still persists, replace the system board. 2205-Interface error during MEBx ex ecutio n MEBx o[...]

Control panel message Descrip tion Recommended action 2220-USB Key Provisioning file has mismatch version Provisioning file contained on the USB key is not a valid version for th e current ME firmware. 1. Reboot the computer. 2. If the error persists and system BIOS has been recently updated, restore previous system BIOS version. Otherwise, update [...]

Control panel message Descrip tion Recommended action Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3. Ensure that none of the keys are depressed. 4. Replace keyboard. Parity Check 2 Parity RAM failu[...]

Activity Beeps Possible cause Recommended action Red Power LED flashes two times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 2 Processor thermal protection activated: A fan may be blocked or not turning. OR The heat sink/fan assembly is not properly attached to the [...]

Activity Beeps Possible cause Recommended action Red Power LED flashes five times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 5 Pre-video memory error. CAUTION : To avoid damage to the DIMMs or the system board, y ou must unplug the computer power cord before attemp[...]

Activity Beeps Possible cause Recommended action Red Power LED flashes ten times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 10 Bad option card. 1. Check each option card by removing the card (one at a time if mu ltiple cards), then power on the system to see if fau[...]

11 Password security and resetting CMOS This computer supports se curity password feature s, which can be established through the Computer Setup Utilities menu. This computer supports two securi ty password features that are esta blished through the Computer Setup Utilities menu: setup password and power-on pass word. When you establish only a setu[...]

Resetting the password jumper CAUTION: If you enable the stringent security feature in Computer Setup and you forget the setup password or the power-on pass word, the computer is in accessible and ca n no longer be used. Enabling the stringent password disables the ability to reset the password by moving the jumper on the system boar d. If you lose[...]

8. Plug in the computer and turn on power. Allo w the op erating system to start. This clears the current passwords and disables the password features. 9. To establish new passwords, repeat step s 1 thro ugh 4, replace the password jumper on pins 1 and 2, then repeat steps 6 through 8. Esta blish the new passwords in Computer Setup. Clearing and re[...]

4. Locate, press, a nd hold the CMOS button in for five s econds. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. NOTE: For assistance locating the CMOS button an d other system board c omponents, see the Illustrated Parts & Service Map (IPSM). 5. [...]

12 HP PC Hardware Diagnostics To help troubleshoot and diagnose failures, use th e UEFI-based hardwa re diagnostic solution that HP includes on all products. This tool can even be us ed if the computer will not boot to the operating system. Why run HP PC Hardware Diagnostics – UEFI The HP PC Hardware Diagnostic tools simp lify the process of diag[...]

After pressing F2 , the BIOS sequentially searches thre e places for the system diagnostics: a. First – a connect ed USB drive (to download the diagnostics t ools to a USB drive, see the instructions in Downloading HP PC Hardwa re Diagnostics to a USB device on page 255 ). b. Second – the hard disk drive. c. Third – in the BIOS, a core set of[...]

13 System backup and recovery Backing up, restoring, and recovering in Windows 8 Your computer includes tools provided by HP an d Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple ste[...]

Creating recovery media and backups Recovery after a system failure is only a s good as your most recent back up. 1. After you successfully set up the computer, create recovery media. This step creates a backup of the recovery partition on the computer. The backup can be used to reinstall the original operating system in cas es where the hard drive[...]

Restoring and recovering using Windows 8 tools Windows recovery tools pr ovide access to several options for recovering your s ystem. Choos e the method that best matches your situation and level of expertise: ● If you need to restore your pe rs onal files and data, you can use Windows File Hist ory to restore your information from the backups yo[...]

If Windows is respondi ng, use these s teps to start Ref resh: 1. On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 2. Click Settings . 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Refresh your PC without affec[...]

3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove everything and reinstall Windows , selec t Get started , and follow the on-screen instructions. If Windows is not respon ding, use these steps to start Rese t: 1. If possible, back up all personal files. 2. If p[...]

Recovery using Windows 8 operating sys tem media (purchased separately) This recovery process requires Windows 8 oper ating system media, which can be ordered from the support website. For U. S. support, go to http://www.hp.com/ support . For worldwide support, go to http://welcome.hp.com/ country/us/en/wwcontact_us.html . You ca n also order th e [...]

Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by HP an d Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps. This section provides info[...]

There are two types of re covery media. To determine which steps to follow fo r your computer: 1. Click the Start button. 2. Click All Programs . ● If Security and Protection is lis ted, continue with the steps in Creating recovery media using HP Recovery Manager (select models only) on pag e 263 . ● If Productivity and Tools is listed, continu[...]

NOTE: You must use a USB flash drive wi th a capacity of at lea st 8 GB. 1. Close al l open prog rams. 2. Insert the USB fl ash drive into a USB po rt on the compute r. 3. Click the Start button, click All Prog rams , clic k Security and Protection , click Recovery Manager , and then click Recovery Media Creation . 4. Click Create recovery me dia w[...]

After the Windows 7 operating system DVD has been created, cr eate the Driver Recovery DVD: 1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator . 2. Select Driver disk . 3. From the drop-down menu, select the drive for burning the recovery media. 4. Click the Creat e button to start the burning proces s. Labe[...]

To start System Restore: 1. Close al l open prog rams. 2. Click the Start button, right-click Computer , and then click Properties . 3. Click System protection , System Re store , click Next , and then follow the on-screen instructions. System Recovery WARNING! This procedure will delete all user information . To prevent loss of information, be sur[...]

3. Turn on the computer. 4. When Windows has loaded, click the Start button, click All Programs . is listed, follow t he steps in System Recovery when Windows is not responding on page 267 . ● If Security and Protection is listed, continue with step 5 . ● If Productivity and Tools is listed, follow t he steps in System Recovery when Windows is [...]

CAUTION: Syst em Recovery deletes all da ta and progra ms you ha ve created or installed. Back up any important data to a CD or DVD or to a USB f lash drive. To perfor m a System R ecove ry using recovery media: 1. If using a set of DVDs, insert th e first recovery disc into the DVD drive tray, and close the tray. If you are using a reco very USB f[...]

CAUTION: Using a Windows 7 operating system DVD comp letely erases hard drive contents and reformats the hard drive. All file s that you have cre a ted and any software that you have installed on the computer are permanently removed. When reformatt i ng is complete, the recovery process helps you restore the operat ing system, as well as drivers, s[...]

A Battery replacement The battery that comes with the co mputer provides power to the rea l-time clock. Whe n replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-volt lithium coin cell battery. WARNING! The computer contains an internal lithium ma nganese dioxide b attery.[...]

6. Locate the battery and battery holder on the system board. NOTE: On some computer models, it may be nece ssary to remove an internal component to gain access to the battery. 7. Depending on the type of battery holder on the system board, complete the following instructions to replace the battery. Type 1 a. Lift the battery out of its holder. b. [...]

b. Insert the new battery and posi tion the clip back into place. NOTE: After t he battery has be en replaced, use the following steps to comp lete this procedure. 8. Replace the access panel. 9. Plug in the computer and turn on power t o the computer. 10. Reset the date and time, your passwords, and an y specia l system setup s using Computer Setu[...]

B P ower cord set requirements The power supplies on some comput ers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have externa l power switches are equi pped with internal switches that se[...]

Country-specific requirements Additional requirements specific to a countr y are shown in parentheses and explained b elow. Country Accrediting Age ncy Country Accrediting Agency Australia (1) Austria (1) Belgium (1) Canada (2) EANSW OVE CEBC CSA Italy (1) Japan (3) Norway (1) Sweden (1) IMQ METI NEMKO SEMKO Denmark (1) Finland (1) France (1) Germa[...]

C Specifications TWR specifications Chassis Height Width Depth 15.7 in 6.7 in 17.4 in 39.9 cm 17.0 cm 44.2 cm Appro ximate Weight 20.5 lb 9.3 kg Temperature Range Operating Nonoperating 50° to 95°F -22° to 140°F 10° to 35°C -30° to 60°C NOTE: Operating temperature is derated 1.0° C per 300 m (1000 ft) to 3 000 m (10,000 ft) above sea level[...]

Rated Input Current 5.5A 1 This system utilizes an active power factor corrected pow er su pply. This allows the syst em to pass the CE mark requirements for use in the countries of t he European Union. The active power factor corrected power s upply also has the added benefit of not requiring an input voltage range select switch. SFF specification[...]

USDT specifications Chassis Height Width Depth (depth will increase if the computer is equipped with a port security bracket) 2.60 in 9.90 in 10.00 in 6.6 cm 25.1 cm 25.4 cm Appro ximate Weight 6.8 lb 3.1 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Temperature Range (values subject to change wi th increasing altit[...]

Index A AC adapter, USDT spare part number 29, 33 access panel locked 200 SFF removal and replacement 95 SFF spare part number 95 SFF, spare part numb er 22, 28 TWR removal 45 TWR spare part number 45 TWR, spare part numb er 15, 21 USDT rem oval and replaceme nt 142 USDT spare part number 142 USDT, spare part number 29, 34 adapter, DisplayPort to D[...]

drive rail USDT rem oval and replaceme nt 164 Driver Recovery DVD, creating 264 using for restore 268 Driver Recovery media, Windows 82 6 1 drives SFF locations 110 TWR cable connections 59 TWR installation 59 TWR locations 61 E electrostatic discharge (ESD) 35 preventing da mage 36 error codes 237, 246 messages 238 expansion card SFF installation [...]

HP Recovery Disc Creator, using 264 I installing battery 270 SFF 2.5- inch hard dri ve 11 9 SFF 3.5- inch hard dri ve 11 6 SFF expansion card 103 SFF media card reader 112 SFF memory 100 SFF slim optical dri ve 11 5 TWR 2.5-inch hard drive 71 TWR 3.5-inch hard drive 71 TWR 5.25-inch optical drive 62 TWR drive cables 59 TWR expansion card 53 TWR med[...]

front panel 233 general 199 hard drive 205 hardwa re inst allati on 2 21 Internet access 233 keyboard 219 Media Card Reader 208 memory 227 monitor 210 mouse 219 network 223 power 203 printer 217 processor 229 software 235 processor SFF removal and replacement 136 spare part number 15, 21, 23, 28, 30 TWR removal and replaceme nt 81 USDT rem oval and[...]

serial port, spare part number 17, 24 service considerations 40 setup password 250 SFF access pane l, spare part number 22, 28 disassembly pr eparation 94 drive power c able, spare pa rt number 23, 28 fan duct removal and replaceme nt 124 fan duct, spare part number 24, 27 fan sink removal and replaceme nt 135 fan sink, spare part number 24, 28 fon[...]

tower conversion SFF 140 USDT 178 TWR access pane l, spare part number 15, 21 disassembly pr eparation 44 drive power c able, spare pa rt number 16, 21 fan removal and replacement 87 fan sink removal and replaceme nt 79 fan sink, spare part number 17, 19 fan, spare part number 17, 20 front bezel, spare part number 15, 21 front I/O assembly, sp are [...]

Windows 7 operating system DVD creating 264 using for restore 268 Windows 7 operating system media creating 264 Windows 8 backup and restore 256 Driver Recovery media 261 f11 recovery 258 hard drive recovery 258 operating system DVD 261 recovery partition 258 restoring the hard drive 258 WLAN module USDT rem oval and replaceme nt 168 USDT spare par[...]