HP (Hewlett-Packard) D3H55UT#ABA manual

HP 3115m Notebook PC HP 3125 Notebook PC Maintenance and Service Guide[...]

© Copyright 2011, 2013 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Microsoft an d Windows are U.S. registered tr ademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without n[...]

Safety warning notice WARNING! To reduce the possibility of heat-related in juries or of ove rheating th e device, do not place the device dire ctly on your lap or obstr uct th e device air vents. Use th e device only on a hard, flat surface. Do not allow anot her hard surfac e, such as an adjoinin g optional print er, or a soft surface, such as pi[...]

iv Safety warning no tice[...]

Table of contents 1 Product description ............ ......... ........... ......... ......... .......... .......... ........... ........ ............ ... ............. ........ ......... .. 1 2 External component id enti fication ...... ......... ........ ........... ........ ........ .......... ........ ........... ........ ... ........... ......[...]

Electrostatic dis charge damage ................. ...................................... ........... ...... 27 Packaging and transporting guidelines ........ ........... ....... ........... ........ 29 Component replac ement pr ocedure s .... .......... ........... ........ ........... .......... ........... .......... .......... ......... ... 31 S[...]

Downloading a BIOS update ................. ......... ........... .......... ......... .......... ........... 75 Using Advanced System Diagnostics ..... ........... .............. ............... ........... ............ ............... .......... .... 76 7 Specifications .............. ............. ................. ........... .............. ...[...]

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1 Product description Category Description HP 3115m HP 3125 Product Name HP 3125 Notebook PC √ HP 3115m Notebook PC √ Processors AMD® E450 1.65-GHz processor (1.0-MB L2 cache, 1333-MHz, dua l core, 18 W) √ AMD E300 1.30-GHz processor (1.0-MB L2 cache, 1066-MHz, dual cor e, 18 W) √ AMD E2-2000, 1.75 GHz processor (1.0 MB L2 cache, 1333-MHz,[...]

Category Description HP 3115m HP 3125 Supports up to 4096 GB of system RAM √√ Supports the following configuratio ns: ● 4096-MB total system memory (4096×1 or 2 048×2) ● 2048-MB total system memory (2048×1) √ Supports the following configuratio ns: ● 4096-MB total system memory (4096×1 or 2 048×2) √ Hard drives Supports 6.35-cm ([...]

Category Description HP 3115m HP 3125 Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 C ombo Adapter √ Integrated WWAN options by way of wir eless module √ Two WWAN antennas built into di spla y assembly (select models only) √ Supports the HP hs2340 HSPA+ Mobile Broadban d Module √ External media card HP Multi-Format Digital Media Rea[...]

Category Description HP 3115m HP 3125 Preinstalled: ● Windows 8 Professional 64-bit ● Windows 8 Multi-language (ML) 64-bit ● Windows 8 Emerging Markets (EM) 64-bit ● FreeDos √ Serviceability End-user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory modules ● SIM (HP 3115m models only) ● Solid-state drive ● WLA[...]

2 External component identification Display Item Component Description (1) Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on. NOTE: The display swi tch is not visible from the outside of the computer. (2) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. (3)[...]

Item Component Description (5) Webcam Records video and captures still photographs. To use the webcam in Windows 7, select Start > All Programs > CyberLink and Chat > CyberLink YouCam . To use the webcam in Windows 8, from the Start screen, type cyberlink , and then select CyberLink YouCam from the list of apps. (6) Webcam light On: The we[...]

Buttons Buttons 7[...]

Item Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hi[...]

Keys Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Displays system information when pressed in combination with the esc key. (3) Windows logo key Windows 7: Displays the Windo ws Start menu. Windows 8: Displays the Start screen. NOTE: Pressing the Windows logo key again wi[...]

Lights Item Component Description (1) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. (2) Mute light ● Amber: Computer so und is off. ● Off: Computer sound is on. (3) Wireless light ● White: An integrated wireless device, such as a WLAN device a[...]

TouchPad Item Component Description (1) TouchPad light ● On: The TouchPad is off. ● Off: The TouchPad is on. (2) TouchPad on/off button Turns the TouchPad on and off. Quickly double-tap the TouchPad on/off button to turn the TouchPad on and off. (3) TouchPad zone Moves the pointer and selects or activates items on the screen. (4) TouchPad left [...]

Left side Item Component Description (1) Power connector Connects an AC adapter. (2) Battery light ● White: The computer is connected to external power. If a battery installed, the battery is fully charged. ● Amber: The computer is connected to external power and the battery is charging. ● Off: The computer is not connected to external power.[...]

Right side Item Component Description (1) Digital Media Slot Reads data from and writes data to digital memory cards such as S ecure Digita l (SD). (2) Audio-out (headphone) jack Produce sound when connected to optional pow ered stereo speakers, headphones, ear buds, a hea dset, or television audio. WARNING! To reduce the risk of personal injury, a[...]

Bottom Item Component Description (1) Battery bay Holds the battery. (2) SIM slot (select models only) Supports a wire less subscriber iden tity module (SIM). The SIM slot is located inside the battery ba y. (3) Battery/service cover latch Releases the battery from the battery bay. (4) Vent Enables airflow to cool internal components. NOTE: The com[...]

3 Illustrated parts catalog Service tag and PCID label Service tag When ordering pa rts or requestin g information, provide the comput er serial numbe r and model description provided on the service tag. ● Product name (1) . This is the product name affix ed to the front of the computer. ● Serial number (s/n) (2) . This is an alphanumeric ident[...]

PCID label The PCID label p rovides the informatio n required to properly reset the notebook firm ware (BIOS) back to factory shipped specifications when re pla cing the system board. The label may have a different number of characters depending on the operating system on the computer. Windows 8 mo dels Non-Windows 8 mode ls 16 Chapter 3 Illustrate[...]

Computer major components Computer majo r components 17[...]

Item Component Spare part number (1) Display assembly : The display assembly is spared at the subcom ponent level only. For display assembly spare part information, see D isplay assembly subcomponents on page 20 . (2) Keyboard in charcoal finish (i ncludes keyboard cable) : For use in HP 3115m models: ● For use in Canada 659500-121 ● For use in[...]

Item Component Spare part number (12) Memory modules (2, PC3, 12800, 1600- MHz): 4 GB 641369-001 2 GB 652972-001 (13) WWAN module HP hs2340 HSPA+ Mobile Broadband Module WWAN module, for u se in HP 3115m models 632155-001 (14) WLAN modules For use in HP 3115m models: ● Ralink 3592BC8 802.11a/b/g/n 2×2 WiFi and Bluetooth 3.0+HS C ombo Adapter 630[...]

Display assembly subcomponents Item Component Spare part number (1) Displ ay bezel (includes display lid switch magnet) For use in 3115m models 669025-001 For use in 3125 models 714296-001 (2) Webcamera module 659516-001 Display Hinge Kit ,includes: 659499-001 (3a) Left and right hinges (3b) Left and right hinge brackets 20 Chapter 3 Illustrated pa[...]

Item Component Spare part number (4) 11.6-in, LED, HD, BrightView SVA display panel 668353-001 (5) Displ ay Cable Kit (includes display panel cable and webcamera module cable) 659498-001 (6) Wireless Antenna Kit (includ es left and right WLAN an tenna cables and transceivers and left and right WWAN antenna cables and tran sceivers) 659492-001 (7) D[...]

Mass storage devices Item Component Spare part number (1) Hard driv e (does not include the hard drive bracket, connector cable, isol ators, or screws): 500-GB, 5400-rpm, SATA, 7.0-mm 669299-001 320-GB, 7200-rpm, SATA, 7.0-mm (for use only in HP 3115m mode ls) 634862-002 320-GB, 5400-rpm, SATA, 7.0-mm 645193-001 (2) Solid-state drive (for use only [...]

Miscellaneous parts Componen t Spare part num ber 65-W PFC RC V 3-wire HP Sm art AC adapter 693711-001 HP lock: HP keyed cable lock 626729-001 HP notebook combinatio n lock 591699-001 HP USB optical mouse 434594-001 Power cord (3-pin, black, 1.83-m): For use in Argentina 490371-D01 For use in Brazil 490371-202 For use in North America 490371-001 Sc[...]

Spare part number Description 659493-001 Display enclosure for use with computer models equipped with WLAN only capability in charcoal finish (includes WLAN an tenna cables and transceivers) 659496-001 Base enclosure (incl udes battery release latch) 659498-001 Display Cable Kit (includes displa y panel cable and web camera module cable) 659499-001[...]

Spare part number Description 671685-001 Display enclosure for use with computer models equipped with WLAN and WWAN capability in charcoal finish (includ es WLAN antenna cabl es and transceivers and WWAN an tenna cables and transceivers) 675097-001 128-GB solid-state drive only (do es not include br acket, connector cable, is olators, or screws; fo[...]

4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to comple te the removal and re placement procedures: ● Flat-bla ded screw driver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sectio ns include some of the cons iderations[...]

Drive handling CAUTION: Drives are fragile components that must be handle d with care. To prevent damage to the computer, damage to a d r ive, or loss of information, observe these precau tions: Before removing or inserting a hard dri v e, shut down the computer. If you are unsure whe ther the computer is off or in Hibernation, turn the computer on[...]

CAUTION: A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative hum idity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vin[...]

Packaging and transporting guidelines Follow these groun ding guidelines when packaging and transp orting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts an d assemblies wi th conduct ive or approv ed containe rs or packaging. ● Keep ESD-sensitive parts in their conta [...]

Equipment guidelines Grounding equi pment must include either a wrist strap o r a foot strap at a grou nded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexibl e straps with a minimu m of one megohm ±1 0% resi stance in the ground cords. To provid e proper ground, wear a strap snugl y against t[...]

Component replacement procedures This chapter provides removal an d replacement procedures. There are as many as 4 4 screws that must be removed, replac ed, or loo sened when servicing the computer. Make special note o f each screw size and location during removal and replacemen t. Service tag When ordering pa rts or requestin g information, provid[...]

Item Component Description (4) Warranty period This number describe s the duration of the warranty period for the co mputer. (5) Model description This is the alphanumeric identifier used to lo cate documents, drivers, and support for the computer. Computer feet The computer feet a re adhesive-backe d rubber pads . There are 2 o blong rubber feet t[...]

Battery Description Spare part number 6-cell, 55-Whr, 2.55-Ah Li- ion battery 646757-001 Before disa ssembling the computer, follow these steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibern ation, turn the computer on, and th en shut it down thr ough the operating system. 2. Disconnect all ext ernal device[...]

SIM NOTE: The SIM is provided by the en d-user as a security measure for the WWAN modul e. The SIM should be remove d, placed into a static-dissipa tive container, a nd then replac ed when the co mputer is reassembled. Before r emoving the SIM, foll ow these steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hib[...]

Display panel Description Spare part number 11.6-in, LED, HD, BrightView SVA display panel 668353-001 Before removing the display panel , follow these steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibern ation, turn the computer on, and th en shut it down thr ough the operating system. 2. Disconnect all ext[...]

7. Detach the adh esive strip (3) that secures the di splay panel cable t o the display panel. 8. Disconnect th e display panel cab le (4) from the display panel. 9. Remove the display panel. Reverse this procedure to insta ll the display bezel and panel. Webcamera module Description Spare part number Webcamera module 659516-001 Before removing the[...]

2. Disconnect the webcamera modu le cable (2) from the webcam era module. 3. Remove the webcamera mod ule. Reverse this procedure to in stall the webcamera module. Component replacement procedures 37[...]

WLAN module Description Spare part number WLAN module for use in H P 3115m models: Ralink 3592BC8 802.11a/b/g/n 2×2 WiFi and Bluetooth 3.0+HS Combo Adapter 630813-001 Intel Centrino Advanced-N 6230 WLAN module (802.11a/b/g/n + Bluetooth) 636672-001 WLAN module for use in H P 3125 models: Intel Centrino Advanced-N 6235 670292-001 Ralink RT3290LE 80[...]

2. Remove the service cover (3) by lifti ng it straight up. 3. Remove the service cover. The service cover is availa ble using spare part number 659503-001. 4. Disconnect th e WLAN antenna ca bles (1) from the terminals on the WLAN module. NOTE: The #1 WLAN antenna cable is con nected to the WLAN modu le #1 terminal. The #2 WLAN antenna cabl e is c[...]

6. Remove the WLAN modu le by pulling the module awa y from the slot at an angle (3) . NOTE: WLAN module s are designed with a no tch (4) to prevent incorrect insertion into the memory module sl ot. NOTE: If the WLAN ante nnas are not conne cted to the terminals on the WLAN module, the protective sleeves must be insta lled on the antenna conne ctor[...]

WWAN module NOTE: This section applies only to computer models equipped with an Intel pro c essor. Description Spare part number HP hs2340 HSPA+ Mobile Broadband Module for use in HP 3115m models 632155-001 CAUTION: To preven t an unresponsive system, replace the wireless module only w ith a wireless module authorized fo r use in the computer by th[...]

3. Remove the WWAN module by pulling the module away from the slot at an angle (3) . NOTE: WWAN modules are designed with a notch (4) to prevent in correct insert ion into the memory module sl ot. NOTE: If the WWAN antennas are n ot connected to the terminals on the WWAN module, the protective sleeves must be insta lled on the antenna conne ctors, [...]

RTC battery Description Spare part number For use only on computer models with WWAN compatibility 664994-001 For use only on computer models without WWAN compatibility 599516-001 Before r emoving the RTC bat t ery, foll ow these steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibern ation, turn the computer o[...]

3. Use a thin, non-con d uctive tool to remove the RTC battery from the so cket on the system board. Reverse this procedure to install the RTC battery on computer mode ls with WLAN capability. When installing the RTC battery, make sure the “+” sign faces up. 44 Chapter 4 Remova l and replacement procedures[...]

Hard dr ive NOTE: The hard drive spare part kit do es not incl ude the hard drive bracket, connector cable, isolators, or screws . These componen ts are included in th e Hard Drive Hard ware Kit, spare p art number 664913-0 01. Description Spare part number Hard drives: 500-GB, 5400-rpm, SATA, 7.0-mm 669299-001 320-GB, 7200-rpm, SATA, 7.0-mm (for u[...]

4. Slide the hard drive (4) up and to left at an angle a nd out of the hard drive bay. 5. If it is necessar y to replace the co nnector cabl e (1) , the scr ews (2 ) , the bracket (3) , or the isolators (4) , remove and repla ce the components. The bracket , connector cable, isolator s, and screws are available in the Hard Drive Ha rdware Kit, spar[...]

Memory module Description Spare part number 4-GB memory module (PC3, 12800, 1600-MH z) 641369-001 2-GB memory module (PC3, 12800, 1600-MH z) 652972-001 Before removing a memory module, follow th ese steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibern ation, turn the computer on, and th en shut it down thr [...]

Keyboard NOTE: The keyboard spare part kit inclu des a keyboard cable. For use in country o r region: Spare part number: For use in country o r region: Spare part number: Keyboard in charcoal fin ish for use in HP 3115m models: Canada 659500-121 Latin America 659500-161 Tthe United States 659500-00 1 Keyboard in charcoal finis h for use in HP 3125 [...]

3. Remove the rear corner covers (3) . The rear corner cove rs are included in the Rubber Kit, spare part number 664996-001 . 4. Remove the three Phillips PM2.0×5.7 screws t hat secure the keyboa rd to the computer. 5. Rest and secure the computer on its right side. 6. Partially open the computer. Component replacement procedures 49[...]

7. Insert a screwdriver or similar thin too l into th e keyboard release openin g, and then press on the back of the keyboa rd until the keyboard disen gages from the computer. 8. Turn the co mputer right-side up with the front toward you. 9. Lift the rear edge of th e keyboard (1) , and then swing the keyboard up and f orward unt il it rests upsid[...]

11. Remove the keyboard (3) . Reverse this procedure to insta ll the keyboard. Component replacement procedures 51[...]

Display assembly NOTE: The display assembly subco mponents ar e sp ared as individual components. Before removing the display assembly subc omponents, follow the se steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibern ation, turn the computer on, and th en shut it down thr ough the operating system. 2. Disc[...]

5. Remove the display assembly (2) . NOTE: See Display panel on page 35 and Webcamera module on page 36 for display bezel, display panel, and webcamera module removal procedures. 6. If it is necessary to replace the hinges: a. Remove the display assembly. b. Remove the display bezel. c. Remove the display pane l. d. Remove the four Phillips PM2.0×[...]

e. Remove the hinges (2) . The h inges are available in the Display Hinge Kit, spa re part number 659499-00 1. 7. If it is necessary to replace the display panel cable: a. Remove the display assembly. b. Remove the display bezel. c. Remove the display pane l. d. Remove the left display hinge. e. Release the webcamera ca ble (1) from the display enc[...]

g. Remove the display pane l cable (3) . The display pane l cable is available in the Display Cable Kit, spare part numb er 659498-001. 8. If it is necessary to replace the wi reless antenna cables and transceivers: a. Remove the display assembly. b. Remove the display bezel. c. Remove the display pane l. d. Remove the display hinge s. e. Remove th[...]

i. Remove the wireless ante nna cables and transceive rs (6) . The WLAN anten na are available in the Wirele ss Antenna Kit, spare p art number 659492-001. Reverse this procedure to rea ssemble an d install the display assembly. Top cover Description Spare part number Top cover in charco al fini sh (includes po wer button board and cable and TouchP[...]

Remove th e top cov er: 1. Close the computer. 2. Turn the computer upsid e down, with the front toward you. 3. Remove the seven Phillip s PM2.5×7.0 screws that secure the top cover to the computer. 4. Turn the computer right-side up, with the front toward you. 5. Open the computer. 6. Disconnect the following cables from the system board: (1) Pow[...]

7. Remove the four Phillips PM2. 5×7.0 screws that secure the top cover to the computer. 8. Lift the rear edge of the top cover (1) until the left and right sides disengag e from the base enclosure . 9. Remove the top cover (2) . Reverse this procedure to insta ll the top cover. Speakers Description Spare part number Speaker Kit (includes left and[...]

3. Disconnect th e power from the c omputer by firs t unplugging the power cord from the AC outlet and then unpl ugging the AC adap ter from the comput er. 4. Remove the batt ery (see Battery on page 33 ), and then remove the following co mponents: a. Service cover (see WLAN module on page 38 ) b. Keyboard (see Keyboard on page 48 ) c. Top cover (s[...]

TouchPad button board Description Spare part number TouchPad button board (includes cable) 664993-001 Before removing the TouchPad butt on board, follow these steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibern ation, turn the computer on, and th en shut it down thr ough the operating system. 2. Disconnect[...]

System board NOTE: The system board spare part kit includes replacemen t thermal material. Description Spare part number System board for use in HP 3115m models: AMD E450 processor and WWAN capability 659512-001 AMD E450 processor but not WWAN capability 659511-001 AMD E300 processor and WWAN capability 659510-001 AMD E300 processor but not WWAN ca[...]

● Memory modu le (see Memory module on page 47 ) ● Power connector cable (see Powe r connector cable on page 63 ) ● Fan (see Fan on pag e 64 ) ● Heat sink (see He at sink on page 66 ) Remove the system bo ard: 1. Lift the left side of the system board (1) until it rests at an angle . 2. Remove the system board (2) by sliding it up and to th[...]

Power connector cable Description Spare part number Power connector cable (i nclud es bracket) 664995-001 Before removing the power connecto r cable, follow th ese steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibern ation, turn the computer on, and th en shut it down thr ough the operating system. 2. Disco[...]

Fan Description Spare part number Fan 665000-001 NOTE: To proper ly ventilate the comput er, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is contro lled by a temperature sensor an d is designed to turn on au tomaticall y when high temp erature conditions exist[...]

4. Remove the fan (3) . Reverse this procedure to insta ll the fan. Component replacement procedures 65[...]

Heat sink Description Spare part number Heat sink (includes replacement thermal material) 664999-001 NOTE: To proper ly ventilate the comput er, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is contro lled by a temperature sensor an d is designed to turn on au [...]

NOTE: The thermal material mu st be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Re placement thermal material is included with the heat sink and system board spare part kits. The following illustrati on shows the replacement thermal material locations on a computer m odel[...]

5 Computer Setup (BIOS) and Advanced System Diagnostics in Windows 7 Using Computer Setup Computer Setup, or Basic Input/Ou tput System (BIOS), controls communication betwe en all the inpu t and output devices on the system (such as disk drives, d isplay, keyboard, mouse, an d printer). Computer Setup includes settings for the types of devices inst[...]

To exit Computer Setup menu s, choose one of the following method s: ● To exit Computer Setup menus without saving your chan ges: Click the Exit icon in the lower-left corn er of the screen, and then follow the o n-screen instructions. – or – Use the tab key and the arro w keys to select File > Ignore Changes and Exit , and then press ente[...]

Updating the BIOS Updated versions of the BIOS ma y be avail able on the HP website. Most BIOS update s on the HP website are packaged in compressed files called SoftP aqs . Some download packa ges contain a file named Read me.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determin[...]

NOTE: If you connect your comp uter to a networ k, con sult the network administrator before installing any software upd ates, especially system BIOS up dates. BIOS installation procedures vary . Follow any instructions that are displayed on the scree n after the download is complete. If no instructions are d isplayed, follow these steps: 1. From t[...]

To start Advanced System Diagnostics: 1. Turn on or restart the compu ter. While the “Press the ESC ke y for Startup Me nu” message is displayed in the lo wer-left corner of the screen , press esc . When the Startup Menu is displayed, press f2 . 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If y[...]

6 Computer Setup (BIOS) and Advanced System Diagnostics in Windows 8 Using Computer Setup Computer Setup, or Basic Input/Ou tput System (BIOS), controls communication betwe en all the inpu t and output devices on the system (such as disk drives, d isplay, keyboard, mouse, an d printer). Computer Setup includes settings for the types of devices inst[...]

To exit Computer Setup menu s, choose one of the following method s: ● To exit Computer Setup menus without saving your chan ges: Click the Exit icon in the lower-left corn er of the screen, and then follow the o n-screen instructions. – or – Use the tab key and the arro w keys to select File > Ignore Changes and Exit , and then press ente[...]

Updating the BIOS Updated versions of the BIOS ma y be avail able on the HP website. Most BIOS update s on the HP website are packaged in compressed files called SoftP aqs . Some download packa ges contain a file named Read me.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determin[...]

NOTE: If you connect your comp uter to a networ k, con sult the network administrator before installing any software updates, especially system BIOS update s. BIOS installation procedures vary . Follow any instructions that are displayed on the scree n after the download is complete. If no instructions are d isplayed, follow these steps: 1. From th[...]

To start Advanced System Diagnostics: 1. Turn on or restart the compu ter. While the “Press the ESC ke y for Startup Me nu” message is displayed in the lo wer-left corner of the screen , press esc . When the Startup Menu is displayed, press f2 . 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If y[...]

7 Specifications Computer specifications Metric U.S. Dimensions Width 29.16 cm 11.48 in Depth 2.15 cm 8.46 in Height (front to back) 2.11 to 3.19 cm 0.83 to 1.26 in Weight With 6-cell battery 1.60 k g 3.53 lb With 3-cell battery 1.46 k g 3.22 lb Input power Operating voltage and current 18.5 V dc @ 3.5 A - 65 W Temperature Operating 5°C to 35°C 4[...]

11.6-inch disp lay specifications Metric U.S. Dimensions Height 14.70 cm 5.79 in Width 25.90 cm 10.20 in Diagonal 29.50 cm 11.61 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.197 mm × 0.197 mm Format 1366 × 768 Configuration RGB vertical stripe Backlight LED Character [...]

Hard drive specifications *640-GB *500-GB *320-GB *250-GB Dimensions Height 9.5 mm 9 .5 mm 9.5 and 7.0 mm 9.5 and 7.0 mm Length 100.2 mm 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm 69.9 mm Weight 98 g 110 g 110 g 110 g Interface typ e SATA SATA SATA SATA Transfer rate Synchronous (maximum) 106 MB/sec 1.1 GB/s ec 1.1 GB/s ec 1.1 GB/s ec[...]

8 Backup and recovery in Windows 7 To protect you r information, use Windows Backup and Restor e to back up individu al files and folder s, back up your entire hard drive (s elect models only), cr eate syst em repair discs (select models only) with an optional external optical drive, or create system res tore points. In case of system failure, you [...]

Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program th at offers an alternative way to create recover y media. After you successfull y set up the computer, you ca n create recovery media usin g HP Recovery Disc Creator. This reco very media perf orms a system reco very if the hard drive becomes corru[...]

NOTE: DVDs and DVDs with doub le-layer (DL) su pport store more information than CDs, so using them for backup reduces the number of recovery discs required. ● When backing up to discs, number each disc be fore inserting it into the external drive. To create a backup using Backup and Restore: NOTE: Be sure that the computer is con nected to AC po[...]

CAUTION: Using Startup Repair completely er ases hard drive con tents and reformats the hard drive. All files you ha ve created and an y softwa re installed on the computer are permane n tly removed. When reformatting is comp lete, the recovery pr ocess restores the operating syst em, as well as the drivers, software, and utilities from the ba ckup[...]

Using a Windows 7 ope rating system DVD (pur chased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:/ / www.hp.com /go/contact HP . For worldwide supp ort, go to http://welcome.hp.com/ country/us/en/ wwcontact_us.html . You can also order the DVD by calling su pport. For contact information,[...]

9 Backup and recovery in Windows 8 To protect you r information, use Windows Backup and Restor e to back up individu al files and folder s, back up your entire hard drive, crea te system repair media (select mo dels only) by using an optional external optical drive, or create system restore points. In case of system failure, you can use the backup [...]

To create a backup using Backup and Restore: NOTE: Be sure that the computer is con nected to AC power before you start the backup process. NOTE: The backup process may ta ke over an hour, depending on file size and the sp eed of the computer. 1. From the Start screen, type backup , select Settings , and then select from the list of displayed optio[...]

3. If the Windows partition an d the HP Recovery pa rtition ar e listed, restar t the computer. After Windows has loaded, p ress and hold the shift key while clicking Restart . 4. Select Troubleshoot , select Advance d Options , and then select Automatic Repair . 5. Follow the on-screen instructions. NOTE: For additional information on recovering i[...]

3. When prompted, pre ss any keyboard key. 4. Follow the on-screen instructions. After the repair is completed: 1. Eject the Windows 8 operating system media and then insert the Driver Recovery media. 2. Install the Hardwa re Enabling Drivers first, and then install Recommended Ap plications. Using Windows Refresh fo r quick and easy recovery When [...]

To use the f11 key: 1. Press f11 while the compute r boots. – or – Press and hold f1 1 as you press the power button. 2. Select Troubleshoot from the bo ot options menu. 3. Select Reset your PC , and follow the on-screen instructions. To use the Start screen: 1. On the Start screen, point to the far-ri ght upper or lower corner o f the screen t[...]

10 Power cord set requirements The wide-range input fe ature of the computer perm its it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor powe r cord set included wi th t he computer meets the req uirements for use in the country or region where the e quipment is purchased. Power cord sets for [...]

Requirements for specific countries and regions Country/region Accredited agency Applicable note nu mber Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zeal and[...]

Country/region Accredited agency Applicable note nu mber The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3 -conductor, 0. 75-mm² conductor size. Power co rd set fittings (appliance coupler and wall plug) must bear the ce rtif ication mark of the agency responsible for evaluation in the country or r egion where it will be used. 2.[...]

11 Recycling When a non-rechargeable or rechargeable battery has reached the en d of its useful life, do not dispose of the batte ry in general house hold waste. Follow the local laws and regulatio ns in your area for battery disposal. HP encourages customers to recycle used electron ic hardware, HP original print cartridges, and rechargeable batte[...]

Index A AC adapter, spare part number 23, 25 Action keys 9 advanced system diagnostics 71, 76 antenna locations 5 remov al 55 spare part number 21, 23, 5 6 Antenna Kit, spare part number 21, 56 audio, product description 2 audio-in jack 13 audio-out jack 13 B Backup and Restore 83, 87 base enclosure, spare p art number 18, 24 battery remov al 33 sp[...]

G graphics, pr oduct description 1 grounding guide lines 27 guidelines equipment 30 grounding 27 packaging 29 transporting 29 workstation 29 H hard drive precautions 27 product description 2 remov al 45 spare part numbers 19, 22, 23, 24, 45 specifications 80 hard drive bracket illustrated 22 remov al 46 hard drive connector cabl e illustrated 22 re[...]

video 2 wireless 2 product name 1, 31 product number 31 Q QuickWeb button 8 R rear corner covers removal 48, 49 spare part number 24, 49 recovery partition 84, 88 reinstall Windows 89 removal/replacement preliminaries 26 procedures 31 restoring the ha rd drive 84, 88 right-side components 13 RJ-45 jack 13 RTC battery remov al 43 spare part numbers [...]