Dell DCSCSF manual

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Buen manual de instrucciones

Las leyes obligan al vendedor a entregarle al comprador, junto con el producto, el manual de instrucciones Dell DCSCSF. La falta del manual o facilitar información incorrecta al consumidor constituyen una base de reclamación por no estar de acuerdo el producto con el contrato. Según la ley, está permitido adjuntar un manual de otra forma que no sea en papel, lo cual últimamente es bastante común y los fabricantes nos facilitan un manual gráfico, su versión electrónica Dell DCSCSF o vídeos de instrucciones para usuarios. La condición es que tenga una forma legible y entendible.

¿Qué es un manual de instrucciones?

El nombre proviene de la palabra latina “instructio”, es decir, ordenar. Por lo tanto, en un manual Dell DCSCSF se puede encontrar la descripción de las etapas de actuación. El propósito de un manual es enseñar, facilitar el encendido o el uso de un dispositivo o la realización de acciones concretas. Un manual de instrucciones también es una fuente de información acerca de un objeto o un servicio, es una pista.

Desafortunadamente pocos usuarios destinan su tiempo a leer manuales Dell DCSCSF, sin embargo, un buen manual nos permite, no solo conocer una cantidad de funcionalidades adicionales del dispositivo comprado, sino también evitar la mayoría de fallos.

Entonces, ¿qué debe contener el manual de instrucciones perfecto?

Sobre todo, un manual de instrucciones Dell DCSCSF debe contener:
- información acerca de las especificaciones técnicas del dispositivo Dell DCSCSF
- nombre de fabricante y año de fabricación del dispositivo Dell DCSCSF
- condiciones de uso, configuración y mantenimiento del dispositivo Dell DCSCSF
- marcas de seguridad y certificados que confirmen su concordancia con determinadas normativas

¿Por qué no leemos los manuales de instrucciones?

Normalmente es por la falta de tiempo y seguridad acerca de las funcionalidades determinadas de los dispositivos comprados. Desafortunadamente la conexión y el encendido de Dell DCSCSF no es suficiente. El manual de instrucciones siempre contiene una serie de indicaciones acerca de determinadas funcionalidades, normas de seguridad, consejos de mantenimiento (incluso qué productos usar), fallos eventuales de Dell DCSCSF y maneras de solucionar los problemas que puedan ocurrir durante su uso. Al final, en un manual se pueden encontrar los detalles de servicio técnico Dell en caso de que las soluciones propuestas no hayan funcionado. Actualmente gozan de éxito manuales de instrucciones en forma de animaciones interesantes o vídeo manuales que llegan al usuario mucho mejor que en forma de un folleto. Este tipo de manual ayuda a que el usuario vea el vídeo entero sin saltarse las especificaciones y las descripciones técnicas complicadas de Dell DCSCSF, como se suele hacer teniendo una versión en papel.

¿Por qué vale la pena leer los manuales de instrucciones?

Sobre todo es en ellos donde encontraremos las respuestas acerca de la construcción, las posibilidades del dispositivo Dell DCSCSF, el uso de determinados accesorios y una serie de informaciones que permiten aprovechar completamente sus funciones y comodidades.

Tras una compra exitosa de un equipo o un dispositivo, vale la pena dedicar un momento para familiarizarse con cada parte del manual Dell DCSCSF. Actualmente se preparan y traducen con dedicación, para que no solo sean comprensibles para los usuarios, sino que también cumplan su función básica de información y ayuda.

Índice de manuales de instrucciones

  • Página 1

    www .dell.com | support.dell.com Dell™ V ostro™ 420/220/220s Setup and Quick Reference Guide This guide provides a features over view , specifi cations, and quick setup, software, and troubleshooting inform ation for your computer . For more information about your operating sy st em, devices, and technologies, see the Dell T echnology Guide at [...]

  • Página 2

    Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential damage to ha rdware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury , or death. If you purchased[...]

  • Página 3

    Contents 3 Contents 1 Finding Information . . . . . . . . . . . . . . . . . . 7 2 Setting Up Y our Computer . . . . . . . . . . . . . 9 Quick Setup . . . . . . . . . . . . . . . . . . . . . . . . 9 Installing Y our Computer in an Enclosure . . . . . . . . 14 Connecting to the Internet . . . . . . . . . . . . . . . . 16 Setting Up Y our Internet Con[...]

  • Página 4

    4 Contents V ostro 220s Back View . . . . . . . . . . . . . . . . . . 28 V ostro 220s Back Panel Connectors . . . . . . . . . . . 29 4 Specifications . . . . . . . . . . . . . . . . . . . . 31 5 T roubleshooting . . . . . . . . . . . . . . . . . . . 39 T ools . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Power Lights . . . . . . . . . . [...]

  • Página 5

    Contents 5 Restoring Y our Operating Sy stem . . . . . . . . . . . . 60 Using Microsoft ® Windows ® Sy stem Restore . . . 60 Using Dell™ Factory Image Restore . . . . . . . . 62 Using the Operating Sy stem Media . . . . . . . . 63 7 Getting Help . . . . . . . . . . . . . . . . . . . . . . . 65 Obtaining Assistance . . . . . . . . . . . . . . . [...]

  • Página 6

    6 Contents[...]

  • Página 7

    Finding Information 7 Finding Information NOTE: Some features or media may be optional and ma y not ship with your computer . Some features or media may n ot be available in certain countries. NOTE: Additional information may ship with your computer . Document/Media/Label Contents Service T ag/Express Ser vice Code The Service T ag/Expr ess Service[...]

  • Página 8

    8 Finding Information Safety, Regulatory, W arranty, and Support Documentation This type of information may have shipped with your computer . F or additional regulatory information, see the Regulatory Compliance Homepage on www .dell.com at the following location: www .dell.com/regulatory_compliance. • W arranty information • T erms and Conditi[...]

  • Página 9

    Setting Up Y our Computer 9 Setting Up Y our Computer Quick Setup CAUTION: Before you begin any of the procedures in this section, read the safety information that shipped with your computer . For addition al safety best practices information, see the Regulator y Compliance Homepage at www .dell.com/regulatory_compliance. NOTE: Some devices may not[...]

  • Página 10

    10 Setting Up Y our Computer[...]

  • Página 11

    Setting Up Y our Computer 11 2 Connect a USB device, such as a keyboar d or mouse. 3 Connect the network cable.[...]

  • Página 12

    12 Setting Up Y our Computer 4 Connect the modem. 5 Connect the power cable(s).[...]

  • Página 13

    Setting Up Y our Computer 13 6 P ress the power buttons on th e monitor and the computer . 7 Connect to your network. 1 desktop computer with network adapter 2 wireless router 3 cable or DSL mode m 4 Internet service 5 desktop computer with USB wireless adapter 6 USB wireless adapter 4 3 2 6 5 1[...]

  • Página 14

    14 Setting Up Y our Computer Installing Y our Computer in an Enclosure Installing your computer in an enclosure can r estrict the airflow and impact your computer ’s performance, possibly causing it to overheat. F ollow the guidelines below when installing your computer in an enclosure. CAUTION: Before installing your computer in an enclosure, re[...]

  • Página 15

    Setting Up Y our Computer 15 • If your computer is installed in a corner on a desk or under a desk, leave at least 5.1-cm (2-in) clearance from the back of the computer to the wall to permit the airflow requir ed for proper ventilation.[...]

  • Página 16

    16 Setting Up Y our Computer Connecting to the Internet NOTE: ISPs and ISP offerings vary by country . T o connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). If you are using a dial-up connection , connect a telephone line to the modem connect or on your computer and to the telephone wall connect[...]

  • Página 17

    Setting Up Y our Computer 17 NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP . 5 F ollow the instructions on the screen and use the setup information provided by your ISP to complete the setup. Microsoft Windows ® XP 1 Save and close any open files, and exit any open programs. 2 Click Start →[...]

  • Página 18

    18 Setting Up Y our Computer Microsoft Windows ® XP W indows XP provides the F iles and Settings T ransfer W izard to move data from a source computer to a new computer . Y ou can transfer the data to the new computer over a network or serial connection, or you can store it on r emo vable media, such as a writable CD, for transfer to the new compu[...]

  • Página 19

    Setting Up Y our Computer 19 4 On the Which computer is this? screen, click Old Computer → Next . 5 On the Select a transfer method screen, click the transfer method you pr efer . 6 On the What do you want to transfer? screen, select the items you want to transfer and click Next . After the information has been copied, the Completing the Collecti[...]

  • Página 20

    20 Setting Up Y our Computer 6 When the disk creation completes and the Now go to your old computer message appears, do not click Next . 7 Go to the old computer . T o copy data from the old computer: 1 On the old computer , insert the wizard disk, and click Start → Run . 2 In the Open field on the Run window , browse to the path for fastwiz (on [...]

  • Página 21

    About Y our Computer 21 About Y our Computer V ostro 420 Front V iew 1 optical drive 2 drive bay front panel (open) 3 optional optical-drive ba y s (2) 4 USB 2.0 connectors (4) 5 microphone connector 6 IEEE 1394 connector (optional) 7 headphone connector 8 power button, power light 9 drive-activity light 10 media card reader (optional) 1 2 3 4 5 7 [...]

  • Página 22

    22 About Y our Computer V ostro 420 Back V iew 1 power cord connector 2 power -supply vent 3 security cable/padlock ri ngs 4 expansion card slots 5 back-panel connectors 6 power -supply li ght 7 voltage selector switch 7 1 6 5 3 4 2[...]

  • Página 23

    About Y our Computer 23 V ostro 420 Back Panel Connectors 1 PS/2 mouse connector 2 VGA connector 3 USB 2.0 connectors (2) 4 link integrity light 5 network adapter connector 6 network-activity light 7 line-in connector 8 line-out connector 9 microphone connector 10 USB 2.0 connectors (4) 11 eSA T A connector 12 display port 13 serial connector (9-pi[...]

  • Página 24

    24 About Y our Computer V ostro 220 Front V iew 1 optical drive 2 drive bay front panel (open) 3 optional optical-drive ba y 4 USB 2.0 connectors (4) 5 IEEE 1394 connector (opti onal) 6 headphone connector 7 microphone connector 8 po wer button, power light 9 drive-activity light 10 media card reader (optional) 1 3 5 4 6 7 9 8 10 2[...]

  • Página 25

    About Y our Computer 25 V ostro 220 Back V iew 1 power cord connector 2 power -supply vent 3 security cable/padlock rings 4 expansion card slots 5 back-panel connectors 6 power -supply light 7 voltage selector switch 6 1 7 5 4 3 2[...]

  • Página 26

    26 About Y our Computer V ostro 220 Back Panel Connectors 1 PS/2 mouse connector 2 VGA connector 3 link integrity ligh t 4 network adapter connector 5 network-activity light 6 line-in connector 7 line-out connector 8 microphone connector 9 USB 2.0 connectors (4) 10 serial connector 11 PS/2 keyboard connector 34 9 8 5 2 6 7 1 10 11[...]

  • Página 27

    About Y our Computer 27 V ostro 220s Front V iew 1 media card reader (optio nal) 2 power button, power light 3 USB 2.0 connectors (2 ) 4 headphone connector 5 microphone connector 6 drive-activity light 7 optical drive 1 5 7 6 4 3 2[...]

  • Página 28

    28 About Y our Computer V ostro 220s Back V iew 1 security cable/padlock rings 2 voltage selector switch 3 power connector 4 power supply vents 5 power supply light 6 expansion card slots 7 back-panel connectors 1 6 7 3 2 4 5[...]

  • Página 29

    About Y our Computer 29 V ostro 220s Back Panel Connectors 1 PS/2 mouse connector 2 VGA connector 3 link integrity light 4 n etwork adapter connector 5 network-activity light 6 line-in connector 7 line-out connecto r 8 microphone connector 9 USB 2.0 connectors (4) 10 serial connector 11 PS/2 keyboard connector 34 9 8 5 2 6 7 1 10 11[...]

  • Página 30

    30 About Y our Computer[...]

  • Página 31

    Specifications 31 Specifications NOTE: Offerings may vary by region. Fo r more information regarding the configuration of yo ur computer , click Start → Help and Support and select the option to view information about your computer . Processor P rocessor types: V ostro 420: Intel ® Core ™ 2 Quad, Cor e ™ 2 Duo processors V ostro 220, 220s : [...]

  • Página 32

    32 Specifications NOTE: Due to the unique archit ecture of the Intel Core2 Quad processor , your sy stem board and power supply must be included when upgr ading processors. Minimum memory 512 MB Maximum memory 4 GB Vide o Ty p e : Integrated Intel GMA X4500HD Discrete supports dual independent displays NOTE: Support for discrete graphics option via[...]

  • Página 33

    Specifications 33 PCI cards: connectors V ostro 420: one PCIe x16 two PCIe x1 four PCI V ostro 220/220s one PCIe x16 one PCIe x1 two PCI connector size 124 pins connector data width (maximum) 32 bits x1 PCI Express car ds: connector one connector size 36 pins connector data width (maximum) one PCI Express lane x16 PCI Express car ds: connector one [...]

  • Página 34

    34 Specifications Drives Externally accessible: V ostro 420: three 5.25-inch Op tical Disk Drives one media card r eader (optional) V ostro 220: two 5.25-inch Optical Disk Drives one media card r eader (optional) V ostro 220s: one 5.25-inch Optical Disk Drive one media card r eader (optional) Internally accessible V ostro 420: one to four 3.5-inch [...]

  • Página 35

    Specifications 35 USB USB 2.0 compliant, support 2.0 A sustained charge to power external USB devices: V ostro 420: two internal connectors four in front six in back V ostro 220: two internal connectors four ports in front four ports in back V ostro 220s: two internal connectors two ports in front four ports in back Aud io 5.1 channel support Syste[...]

  • Página 36

    36 Specifications F ront panel audio HDA header one 10-pin connector Pr o c e s s o r one 775-pin connector Memory V ostro 420: four 240-pin connectors V ostro 220/220s: two 240-pin con nectors Po w e r 1 2 V one 4-pin connector Po w e r one 24-pin connector Controls and Lights F ront of computer: Po w e r b u t t o n push button P ower light blue [...]

  • Página 37

    Specifications 37 Power DC power supply : W attage V ostro 420: 350 W V ostro 220: 300 W V ostro 220s: 250 W Maximum heat dissipation (MHD) for 350 W power supply , 1194 BTU/hr for 300 W power supply , 1023 BTU/hr for 250 W power supply , 853 BTU/hr NOTE: Heat dissipation is calculated by using the power supply wattage rating. V oltage (see the saf[...]

  • Página 38

    38 Specifications Environmental T emperature: Operating 10°C to 35°C (50°F to 95°F) Storage –40°C to 65°C (–40°F to 150°F) Relative humidity 20% to 80% (noncondensing) Maximum vibration: Operating 5 Hz to 350 Hz at 0.0002 G 2 /Hz Storage 5 Hz to 500 Hz at 0.001 to 0.01 G 2 /Hz Maximum shock: Operating 40 G +/- 5% with pulse duration of [...]

  • Página 39

    T roubleshooting 39 T roubleshooting CAUTION: T o guard against the likelihood of elec tric shock, laceration by moving fan blades, or other expected injuries, alway s unplug your computer from the electrical outlet before opening the cover . CAUTION: Before you begin any of th e procedures in this section, read the safety information that shipped [...]

  • Página 40

    40 T r oubleshooting If your computer b eeps during start-up: 1 W rite down the beep code. 2 R un the Dell Diagnostics to identif y a more serious cause (see "Dell Diagnostics" on page 48). Code (repetitive short beeps) Description Suggested Remedy 1 BIOS checksum failure. P ossible system board failur e. Contact Dell. 2 No memory modules[...]

  • Página 41

    T roubleshooting 41 Error Messages CAUTION: Before you begin any of th e procedures in this section, read the safety information that shipped with your computer . For addition al safety best practices information, see the Regulator y Compliance Homepage at www .dell.com/regulatory_compliance. If the message is not listed, see the documentation for [...]

  • Página 42

    42 T r oubleshooting D ISK C: FAILED INITIALIZATION — The hard drive failed initialization. R un the hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 48). D RIVE NOT READY — The operation requir es a hard drive in the bay befor e it can continue. Install a hard drive in the hard drive bay . See your Service Man[...]

  • Página 43

    T roubleshooting 43 H ARD - DISK DRIVE FAILURE — The hard drive does not r espond to commands from the computer . Shut down the computer , remove the hard drive (see your Service Manual at support.dell.com ), and boot the computer from a CD. Then, shut down the computer , reinsta ll the har d drive, and restart the computer . If the problem persi[...]

  • Página 44

    44 T r oubleshooting M EMORY ADDRESS LINE FAILURE AT ADDRESS , READ VALUE EXPECTING VALUE — A memory module may be faulty or im properly seated. Reinstall the memory modules and, if necessary , replace them. See your Service Manual at support.dell.com for more information. M EMORY ALLOCATION ERROR — The software you ar e attempting to run is co[...]

  • Página 45

    T roubleshooting 45 O PERATING SY STEM NOT FOUND — Reinstall the har d drive (see your Service Manual at support.dell.com ). If the problem persists, contact Dell (see "Contacting Dell" on page 71). O PTIONAL ROM BAD CHECKSUM — The optional ROM has failed. Contact Dell (see "Contacting Dell" on page 71). A REQUIRED .DLL FILE[...]

  • Página 46

    46 T r oubleshooting setup program, then immediately exit the program (see your Service Manual at support.dell.com ). If the message reappears, contact Dell (see "Contacting Dell" on page 71). T IME - OF - DAY CLOCK STOPPED — The reserve battery that supports the system configuration settings may requir e rech ar ging. Connect your comp[...]

  • Página 47

    T roubleshooting 47 CPU FAN FAILURE — P r ocessor fan failure. Replac e processor fan. See your Service Manual at support.dell.com . H ARD - DISK DRIVE FAILURE — P ossible hard drive failur e during hard drive POST . Check cables, swap hard disks, or see "Contacting Dell" on page 71 for assistance. H ARD - DISK DRIVE READ FAILURE — [...]

  • Página 48

    48 T r oubleshooting 3 In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps. Wi n d ow s X P: 1 Click Start → Help and Support . 2 Ty p e hardware troubleshooter in the search field and press <Enter> to start the search. 3 In the F ix a P roblem section, click Hardware T rou[...]

  • Página 49

    T roubleshooting 49 Starting the Dell Diagnostic s From Y our Hard Drive NOTE: If your computer cannot disp lay a screen image, see "Contacting Dell" on page 71 . 1 Ensure that the computer is connected to an electrical outlet that is known to be working properly . 2 T urn on (or restart) your computer . 3 When the DELL™ logo appears, p[...]

  • Página 50

    50 T r oubleshooting 7 When the Dell Diagnostics Main Menu appears, select the test that you want to run, and follow the instructions on the screen. T roubleshooting T ips F ollow these tips when trou bleshooting your computer: • If you added or removed a part befo r e the problem started, review the installation procedures and ensur e that the p[...]

  • Página 51

    T roubleshooting 51 • Ensure that the main power cable and front panel cable ar e securely connected to the system board (see your Service Manual at support.dell.com ). I F THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING — • Ensure that the display is connected and power ed on. • If the display is connected and powe red on, see &[...]

  • Página 52

    52 T r oubleshooting I F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE — • Save and close any open files and exit any open programs you ar e not using to see if that resolves the problem. • See the software documentation for minimum memory r equirements. If necessary , install additional memory (see your Service Manual at support.dell.com ). •[...]

  • Página 53

    T roubleshooting 53 T URN THE COMPUTER OFF — If you are unable to get a r esponse by pressing a key on your k eyboard or moving your mo use, pr ess and hold the power button for at least 8 to 10 seconds (until t he computer turns off), and then restart your computer . A program stops responding E ND THE PROGRAM — 1 P ress <Ctrl><Shift&[...]

  • Página 54

    54 T r oubleshooting A solid blue screen appears T URN THE COMPUTER OFF — If you are unable to get a r esponse by pressing a key on your k eyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until t he computer turns off), and then restart your computer . Other software problems C HECK THE SOFTWARE DOCUMENT[...]

  • Página 55

    T roubleshooting 55 Dell Support Utility The Dell Support Utility is installed on your computer and available from the Dell Support, , icon on the taskbar or from the Start button. Use this support utility for self -support inform ation, software updates, and health scans of your computing environment. Accessing the Dell Support Utility Access the [...]

  • Página 56

    56 T r oubleshooting[...]

  • Página 57

    Reinstalling Software 57 Reinstalling Software Drivers Identifying Drivers If you experience a problem with any de vice, identify whether the driver is the source of your problem and, if necessary , update the driver . Microsoft ® W indows V ista ® : 1 Click the W indows Vista Start button™ , and right-click Computer . 2 Click P roperties → D[...]

  • Página 58

    58 Reinstalling Software Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell ™ computers. If you install drivers obtained from other sources, your computer might n ot work correctly . Returning to a Previous Device Driver V ersion W indows V[...]

  • Página 59

    Reinstalling Software 59 2 When the Drivers and Utilities media installation program starts, follow the prompts on the screen. NOTE: In most cases, the Drivers and Utilities program starts running automatically . If it does not, start Wi ndows Explorer , click your media drive directory to display the media conten ts, and then do uble-click the aut[...]

  • Página 60

    60 Reinstalling Software 3 Double-click the type of device for wh ich you are installing the driver (for exa m p le , Audio or Vi d e o ). 4 Double-click the name of the device fo r which you are installing the driver . 5 Click the Driver tab → Update Driver → Browse my computer for driver software . 6 Click Browse and browse to the location to[...]

  • Página 61

    Reinstalling Software 61 NOTICE: Make regular backups of your da ta files. Sy stem Restore does not monitor your data fi les or recover them. NOTE: The procedures in this document we re written for th e Windows default view , so they may not apply if you set your Dell™ comp uter to the Windows Classic view . NOTE: Set your Dell™ computer to the[...]

  • Página 62

    62 Reinstalling Software Wi n d ow s Vi s t a : 1 Click Start . 2 In the Start Search box, type System Restore and press <Enter>. 3 Click Undo my last restoration and click Next . Wi n d ow s X P : 1 Click Start → All P rograms → Accessories → System T ools → System Res t or e . 2 Click Undo my last restoration and click Next . Enabli[...]

  • Página 63

    Reinstalling Software 63 Dell Factory Image Restore (Windows Vista Only) 1 T urn on the computer . When the Dell logo appears, press <F8> several times to access the Vista Advanced Boot Options W indow . 2 Select Rep a ir Y o u r C o mp ut e r . The System Recovery Options window appears. 3 Select a keyboar d layout and click Next . 4 T o acc[...]

  • Página 64

    64 Reinstalling Software NOTICE: Before performing the instal lation, back up all data files on your primary hard drive. For conventional hard drive confi gurations, the primary hard drive is the first drive detected by the computer . T o reinstall W indows, you need the Dell™ Operating System media a nd the Dell Drivers and Utilities media. NOTE[...]

  • Página 65

    Getting Help 65 Getting Help Obtaining Assistance CAUTION: If you need to remove the comp uter cover , first disconnect the computer power and mode m cables from all electric al outlets. Follow the safety instructions that shipped wi th your computer . For additional safe ty best practices information, see the Regulator y Compliance Homepage at www[...]

  • Página 66

    66 Getting Help F or instructions on using the Dell Su pport, see "T echnical Support and Customer Service" on page 66. NOTE: Some of the following serv ices are not alway s available in all locations outside the continental U.S. Call your loca l Dell representative for information on availability . T echnical Support and Customer Service[...]

  • Página 67

    Getting Help 67 Y ou can access Dell Support through the following websites and e-mail addresses: • Dell Support websites: support.dell.com support.jp.dell.com (Japan only) support.euro .dell.com (Europe only) • Dell Support e-mail addresses: mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com (Latin America and Caribbean cou[...]

  • Página 68

    68 Getting Help Automated Order -Status Service T o check on the status of any Dell prod ucts that you have order ed, you can go to support.dell.com , or you can call the automa ted order -status service. A recor ding prompts you for the informati on needed to locate and report on your order . F or the telephone number to call for your region, see [...]

  • Página 69

    Getting Help 69 4 P ack the equipment to be r eturned in the original (or equivalent) packing materials. Y ou are responsible for paying shipping e xpenses. Y o u are also r esponsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O .D.) packages ar e not accepted. Returns that ar[...]

  • Página 70

    70 Getting Help Diagnostics Checklist Name: Date: Address: Phone number: Service T ag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (i f provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Y es No Network, version[...]

  • Página 71

    Getting Help 71 Contacting Dell F or customers in the United States , call 800- WWW -DELL (800-999-3355). NOTE: If you do not have an active Inter net connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telepho ne-based support and service options. A va[...]

  • Página 72

    72 Getting Help[...]

  • Página 73

    Index 73 Index B beep codes, 39 C connecting Internet, 1 6 modem, 1 2 monitor , 9 network, 1 3 network cable, 1 1 power cables, 1 2 contacting Dell, 65, 71 D Dell c o n t a c t i n g , 65, 71 F actory Image Restore, 6 2 software updates, 5 5 Support Utility , 5 5 technical support and customer service, 6 6 T echnical Update Service, 5 4 Dell Diagno[...]

  • Página 74

    74 Index F F actory Image Restore, 62 F iles and Settings T ransfer Wi z a r d , 1 7 finding information, 7 I Internet connecting, 1 6 setting up, 1 6 L license label, 8 M media Drivers and Utilities, 7 operating system, 7 memory troubleshooting, 5 1 N networks, 13 connecting, 1 3 O operating system Dell F actory Image Restore , 6 2 media, 6 3 rein[...]

  • Página 75

    Index 75 Service Manual, 8 Service T ag, 7 setup computer , 9 installing your computer in an enclosure, 1 4 Internet, 1 6 quick setup, 9 software problems, 5 3 reinstalling, 5 7 t r o u b l e s h o o t i n g , 53-54 updates, 5 4 specifications all, 3 1 audio , 3 2 connectors, 3 4 controls and lights, 3 6 drives, 3 4 environmental, 3 8 expansion bus[...]

  • Página 76

    76 Index V view b a c k , 22, 25, 28 back panel connectors, 23, 26, 29 front, 2 1 W warranty information, 8 W indows License label, 8 W indows Vista Dell F actory Image R e s t o r e , 62-63 Device Driver Rollback, 5 8 P rogram Compatibility wizard, 5 3 reinstalling, 7 returning to a pr evious device driver version, 5 8 System Restore, 6 0 W indows[...]