Cisco Systems DVC-1000 manual

M a nual i 2 ey e T M Building Netw ork s for People B r o a d b a n d V i d e o P h o n e (Patent Pending) D VC -1 00 0 v2 .0[...]

In tro du cti on ................................................................................................... 3 Pa ckage Con tents ......................................................................................... 4 Featu res & Bene fits ...................................................................................... 5 Conne[...]

Int rodu ctio n Im agin e hav in g hi gh -qua lit y , ex tre mel y low -cos t vi deo con fere nc in g from a sta nd - alon e, ea sy to use c ommu nicat ion a ppl i a nce. The D -Lin k i 2eye TM D VC- 1000 Bro ad b a nd Vide oPhone accomp lishes th is. D- Lin k i 2eye TM intr oduc es the w orl d of vi de o co nfe ren cin g ov er the In ter net , to [...]

4 n C o n n e c t i o n to b r o a d b a n d I n t e rn e t (C a b l e m o d e m , D S L m o d e m ,T - 1 o r E t h e r n e t n e t w o r k ) a t e a c h e n d o f t h e c o n n e c ti o n n T e l e v i s i o n w i t h s t a n d a r d c o m p o s i t e a u d i o a n d v i d e o i n p u t s ( R C A ja c k s ) o r w i th a R F m o d u l a t o r t o e[...]

5 n S t a n d - a l o n e o p e ra t i o n - N o c o m p u t e r n e e d e d n U s e s b r o a d b a n d ca b l e / D S L o r n e tw o r k c o n n e c t i o n s f o r h i g h - q u a l i t y v i d e o n H . 3 2 3 I n t e r n e t v i d e o - c o n f e r e n c i n g s t a n d a r d c o m p l i a n t n E a s y t o u s e n U s e y o u r e x i s t i n g[...]

6 L E D s LED sta nds for L ight- E mitting D iode. T he i2eye T M D VC-1000 ha s the following LED s for monitoring its operation. Link Sta tus A ct ivit y Status P ow er Call Monit or L E D LED Loc ati on and Acti vit y P ower S t a t u s Front to the le f t of the power light. This light turns o n briefly at power up. It is t hen off during norm[...]

7 Get ting Sta rted Informa tion f or the Setu p Wizar d i s ente red by using the intel ligen t re mote con - trol inc luded wi th the D VC-100 0. The re mote is used to e nter nu mbers, letter s, special characters a nd t o m a ke select ions fro m an o n-sc reen keyb oard. The on- scr een k eyb oard is a ct ivate d by pres sing ENT ER on t he re[...]

8 Remot e Co nt ro l L ay o ut E N T ER k e y A d j u s t C o n t r a s t W he n en ter ing alp ha numeri c in formatio n, the le ft arro w key per form s a ba ckspac e , dele ting the chara cter to t he left of the on-scre en cursor. Use th e arr ow keys along wi th the ENTER, CANCE L a nd n umber k ey s to ente r infor m at ion in the Setup W iza[...]

9 W hen you are finish ed enterin g text a nd nu mbers, mov e the cursor to highlight OK on the screen a nd press EN TER ; or altern atively you ca n press the CA NCE L key on th e remote to remov e the keyboa rd from th e scree n, leav ing what you typ ed on the screen. The keybo ard all ows ent ering a ny o f the fol low ing: • N umbers 0 throu[...]

10 Pe r so n a l I nfo rm at i on Sc r ee n Using the Setup Wizard The f ollowi ng descriptions of the Setup W izard screens will help you understa nd the purpose a nd proce dures f or provi ding the required informa tion. T h e f i r s t s c r e e n t h a t d i s p l a y s o n t h e i n i ti a l s ta r tu p i s th e W e c o m e S c re e n . T h i [...]

11 Ne tw o rk Add ress S cr ee n The Netw ork A ddre ss screen a sks for information that is needed to connect a Vide oPhone call ov er th e Internet. M ost home users with a cable or DSL modem ca n leave the checkbox che ck e d to obtain a n IP Address automatically. If y ou kn ow yo u ca nnot be a ssigned a n IP Address Using th e Setup Wi zard ([...]

12 Ne tw o r k S pe e d S cr e en The Netw or k Spe ed s creen a sks y ou to select the typ e of broa dba nd I nternet conn ec- tion you use. Ea ch choice ha s default se nd a nd rece ive spee ds defin ed f or you. If you need to cha nge these set- tings after completin g the Setup Wiza rd , this ca n be done by sel ect ing the Set- tings > Ne t[...]

13 Syste m Re st ar t A w a r n i n g m e s s a g e n o w a p p e a r s a s ki n g t o r e s t a rt t h e D V C -1 0 0 0 V i d e o P h o n e t o c o mp l e t e t h e s e t u p . P r e s s t h e Y e s b u tt o n to a c c o m p l i s h a r e s t a rt . Congrat ulation s! Y ou are now re ady to m a ke a nd rece ive i2eye VideoPhone calls. Although opt[...]

14 Using the D VC-100 0 L ay ou t o f th e i 2 e y e M a in S c r e e n M a i n W i n d o w S e l f -V i e w W i n d o w M a i n S et ti ng s B ut t o n s B a nn er W i n d o w S ta tu s Me s sa g e A r e a S ta tu s I c o n s P r i v a c y S ta tu s I c o n s St at us I cons The Sta tus Icons a ppear onl y brie f ly at startup. T he D VC-10 00 use[...]

15 Just like a re gular phone call, picking up the tele phone ha ndset w ill a nsw er the D VC-1000 Vi deoPhone. Y ou may also use the remote contr ol to a nswer by pressi ng the ENTER key when the “ A nsw er ” button on the screen is highl ighte d in a d ial og b ox. A n s we r i n g a n I n c o m i n g V i d e o P h o n e c a ll If the t ele [...]

16 P l a c i n g a M a n u a l D i a l V i d e o P h o n e C a l l wi t h t h e T e l e p h o n e H a nd se t If the oth er party ha s a ctivated thei r video priva cy , y ou will not see them; but y ou will be able to hear them. If they have a ctivated audio priva cy , y ou ca n see them; but not hear th em. If y ou ha ve a ctivated y our vi deo o[...]

17 S pe a k er p h o ne Mo d e The D VC-1000 ha s a Spea ke rphone Mode i f the ca ll needs to be shared with more tha n one person, or when it i s desira ble to tal k without using the tele phon e ha ndset . In Spea kerphon e M ode, the s pea ker on t he telev ision a nd the microphone in the D VC-1000 V ideoPhone are used. W hen a call is a nsw e[...]

18 Phone numbers may be entered in the follow ing formats (the da sh is entered automati cally ): 1-949-555-1212 : Th e 1 is r equired if yo u are cal ling outside your local area . 555-1212 : W il l w ork only withi n the local area code . E n t er in g P h o n e N u mb e r s V alid entry for th e IP ad dress fiel d wou ld incl ude: 205 .104.32. 2[...]

19 Using the Configuration Menu After startin g the D VC-1000 V ideoPhone, the Mai n Screen is d isplayed. The self-view image should be displ aying in the l arg er w indow. The following buttons reside o n the main screen: Ma i n S c r e e n Dial - Vie w - Sett ings - Priva cy - Set up a speed dia l list and choose f rom several methods of pla cin[...]

20 The Di al screen contains the speed dial list a s well a s buttons to m a nage the Speed Di al L ist a nd ma k e ma nual Vi deoPhone cal ls Usin g the Conf igu ratio n Menu ( conti nued ) Mai n S cr een > Di al Speed Dial List - Ma nual Dial - This li st contains u p to 10 Spe ed Dia l entrie s. Click the A dd b utton to a dd to th is li st. [...]

21 T o a dd a Speed D ial entry , enter a na m e a nd a number (or addre ss) using th e re mote ’ s num ber p ad or the on- screen keyboar d. Remov es a selected entry from the Speed Dial List. All ows the modifica tion of e ither the na m e or number (or address) of a selected Spe ed Dial entr y . Close s the Dial screen, sav ing the current ent[...]

22 The View screen allow s t he user to modify what the ma in scre en may look l ike . Usin g the Conf igu ratio n Menu ( conti nued ) M ai n Sc re en > Vi ew This is the sta ndard vi ew show ing both the larger main v iew win dow a nd the sma ller s el f- view window. The main video window is seen in this view. W hen no call is in progr ess, th[...]

23 Usin g the Conf igu ratio n Menu ( conti nued ) M ai n Sc r een > S et ti ng s The Settings sc reen contai ns four but tons that al low t he a pplication to be customize d in dif f eren t way s. Ea ch of these settings are de tailed starting on the nex t page. Ge ner al - Netw ork - Upd ate - Clos e - C o n t r o l s s e t t i n gs t h a t a [...]

24 M ai n S cr ee n > Se tt in gs >G en er al A lway s a n swer inco min g call s- T ur n o n video pr iva cy w he n a n sw ering calls - Pla y sound with user i nput - A utomati cally ad just video co ntr a st - Sele ct this che ck box to allow the D VC-1000 to automatically a ccept a ny incoming call. If this checkbox is not selected a nd a[...]

25 Mai n S cr ee n >S et ti ngs > P er so nal I nfor ma t ion Usin g the Conf igu ratio n Menu ( conti nued ) Na me- A re a Co de & Ph one # - Enter your na m e here. W hen a call is pla ced f rom yo ur V ideoPhone, the na me y ou enter wi ll be displayed a s a Cal ler ID on the remote e nd of the call. U nle ss the Video Phone y ou call [...]

26 Mai n Sc re en > S et ti ngs > Ne tw o rk Usin g the Conf igu ratio n Menu ( conti nued ) Contro ls how the D VC-1000 obtain s a n IP Add ress. All ows y ou to enter a pri mary a nd se condary DNS addres s. This screen cont rols how a Public IP Address is obtai ned . If the Publ ic IP button is “ grey ed out ” i t mea ns that your netw[...]

27 Mai n Sc re en > S et tin gs > Net w or k > A ddr e s s Usin g the Conf igu ratio n Menu ( conti nued ) The D VC-100 0 V ideoPhon e w ill attempt to obtai n the IP Addre ss f r om the DHCP ser ver . W he n th is is chec ke d (th e de faul t), the oth er set tin gs on thi s scr een are aut omat ical ly gr ay ed. The se ar e al l Int ern [...]

28 Main Scr een > Set ti ngs > Net w or k > DNS Usin g the Conf igu ratio n Menu ( conti nued ) T he Do main Na me System (DN S) tr a nslates In ternet do main na m e s (for exa mp le ww w.d link. com w hi ch i s ea s y fo r p eopl e to use a nd rem ember) to IP addre sses, w hich are w hat co mput ers use t o fin d each other o n the Inte[...]

29 Mai n Sc ree n > S ett in gs > Net w ork > Pu bli c I P A ddr e ss Usin g the Conf igu ratio n Menu ( conti nued ) This screen a llows you to conf igure, v iew, or edit the Vi deoPhone ’ s pu blic IP Address. This i s the def au lt a nd recomm ende d setti ng. I f the D VC-1000 is b e h i n d a N AT , a nd yo u l e a v e t h i s c h e[...]

30 Usin g the Conf igu ratio n Menu ( conti nued ) Mai n Sc ree n > Set tin gs > Net w or k > N etw ork Spe ed The Netw ork Speed screen offers you the option of selecting the speed that is the best match for yo ur cur rent network or c onnection. Cha ng e th e settings by sele cting the send or rece ive Cha nge button a nd select the valu[...]

31 Usin g the Conf igu ratio n Menu ( conti nued ) M ai n Sc re en > Set ti ngs > U pda te The Update screen ha s s ev eral f unctions: Set the checkbox to automatically ch eck for updates of the D VC- 1000 Video Phon e. Check for a n update right now . Display the current v ersion infor mation. Set D efault s will restore all set tings to fa[...]

32 Usin g the Conf igu ratio n Menu ( conti nued ) Ma i n S c re e n > P r iv a c y A u d i o P r i v a c y - V i d e o P r i v a c y - D o n o t D i s tu r b - A udio Priva cy prev ents the audio on your side from being sent to the remote call er . No one on the other end of the VideoP hone call wil l be able to hear y ou if this setting is che[...]

33 Using the D VC-100 0 w ith Routers, Gatew ays a nd Br oa db a n d Mod e ms The D-L ink DI-6 14+ a nd t h e DI-604 Rou ters hav e a firmwa re u pgra de that allo ws for ea sy configuration of the i2ey e . W ith the DI-614+, DI-604 a nd the firmw are upgra de, you wi ll not need to ma nua lly confi gure the ports. If yo u hav e o ther Routers or y[...]

34 The firewall security features bui lt into most routers a nd gateways prev ent users fr om a ccessing the video a nd audio of their D VC-1000. A router connects to the Internet thro ug h a series of numbered por ts. The ports used by the D VC-1000 are blocked f rom a ccess ove r the Internet by the firewal l features of the router. Y ou need to [...]

35 Using the D VC-1000 w ith Router s, Gatew ays or Broa dba n d Mod e ms (contin ued) A total of 7 ports must be opened f or the D VC-1000 to w ork with most routers or firewal ls. T o open these ports, plea se do the foll owing: A . Click Enabled B . Give the V irtual Server a Na me (such a s i2 eye) C . U nde r Priv ate IP , enter th e IP Addre [...]

36 Using the D VC-1000 w ith Router s, Gatew ays or Broa dba n d Mod e ms (contin ued) Y ou hav e now c omp lete d the en terin g of one por t t o be ope ned . Y ou w ill need to open six more ports. Repeat steps A thr oug h G f ive mor e times fo r ea ch on e of t he fol lowing f ive ports: 15329, 15330 , 153 31, 1 5332 a nd 15333. The la st port [...]

37 From the followi ng se ctions, choose the hea ding that best a pplies to your equipment or n etworking configuration. Netw ork Wit h M ultiple Publ ic I P A d dre sses A Publi c IP Address is visi ble on the Internet. (Mo st commonly found in business environm ents.) Recommended Procedure: If there is a n avai lable pub lic I P a ddr e ss, simpl[...]

38 Br oadband M odem, M ul tip le PC s a nd a Hu b Commonly fou nd in sm all o ffice s, home off ices, or homes wi th more tha n on e PC where multiple public IP addresses are avai lable. In order to install the D VC-1000 V ideo Pho ne a s a nother device behind a hub a ssign a n availabl e pu blic IP address to the Vi deo Phon e. Refer to the Broa[...]

39 T rouble shooting 1 . C a n n o t m a k e a c a l l u s i n g a p h o n e n u m b er . C h e c k t h a t y o u d i d n o t m i s d i a l t h e n u m b e r . If the pers on yo u ar e cal lin g is outs ide of y our area code , yo u must dial a “ 1 ” before the ar ea c ode a nd the n the nu mber . The VideoPhone is not connected to the Intern e[...]

40 T roub le sho otin g (c onti nued ) 4 . T e l e p h o n e o r t e l e v i s o n p r o d u c e s a n o f f - h o o k s i g n a l . T e le phone is off the hook. Ha ng up t he phone. 5.T el e phone or television produce s a fa st bu sy sign al. Person you are try ing t o ca ll is not registere d with t he dir ecto ry serv ice . Cal l the pers on u[...]

41 T roub le sho otin g (c onti nued ) 9 . No vid eo in a call. V ideo ca ble s a re not plugg ed in correc tly . En sure that you r vi deo ca bles are corr ec tly plug ged into t he TV . Ma ke sure that the TV is set f or v ide o inp ut. Co nsu lt y our TV ma nua l for refer enc e. Incor rect net w ork speeds . S ee In corre ct Netw ork Speeds Se [...]

42 1 1 . V i d e o f r e e z e s d u r i n g a c a l l . Far side mut ed the ir v ideo . If the f ar sid e mute s thei r v ideo you w ill not be able to see him or her. Net w ork is con ge sted. Giv e the Vid eoPhone a couple of min ute s to try to rec ove r , or dis conn ect the call a nd try ag ain at a lat er time. 12. No aud io in call. A udio [...]

43 VideoPhone is not functioning properly behind NA T . Go to Setti ngs/ Netw ork/ Publi c IP . Sele ct “ Auto dete ct pub lic IP Addr ess. ” If the V ideoP hone is un ab le to dete ct the pub lic IP Add res s, it sho uld be en tere d ma nual ly us ing “ U se spe cif ic IP Addr ess . ” The publ ic IP Add re ss is gi ven to you by ei ther yo[...]

44 1 6. Error Display s on main screen. Vide oPhone ca nnot obtain public IP A ddress (Router ’ s a ddre ss). See “ Vid eoPhone ca nnot o bt ain IP Addre ss aut omati cal ly ” sec tio n bel ow. 17. V ideoPhone ca nnot ob tain IP A ddre ss automatically Not properly co nnected to a DHCP server . Check conne ction to LAN , by ver ify ing a li n[...]

45 20. VideoPhon e is not connected to the Internet. Ethernet cable is not properly plugg ed into the Vid eoPho ne. En sure that the RJ- 45 cable is properl y plug ged int o the ba ck of the Vi deoPho ne. A stea dy gree n li ght on the Eth ernet p ort indi cate s a v alid link ha s been mad e. Inv alid DNS ent rie s. The Video Phone req uire s at l[...]

46 T roub le sho otin g (c onti nued ) 2 2. VideoPhone doe s not boot up. Vi deo is not be ing display ed on television. En sure that the v ideo a nd audio ca ble s are plug ge d in cor re ctly to both the V ideo Phon e a nd tel evi sio n. The te lev isi on shou ld be set fo r v ide o in put . Con su lt yo ur te lev is ion use r ma nual fo r sup po[...]

47 Frequently As ked Que st ion s What is D-Link ´ s i2ey e? i2eye (TM) is a bre a kthroug h com munications v ideo a ppli a nce that provid es IP vid eoconferencing a nd connect s to a ny sta ndard telev ision. Si mple to in stall a nd use, the small unit sits on top of the telev ision a nd contains a video ca mer a that can strea m up to 3 0 fra[...]

48 Fr eq ue ntl y As k ed Q uest io n (c ont i nue d) Ca n I use the D V C-1000 w it h a non-D-Lin k directo ry service? No. The D VC-1000 i s designed to automatically conn ect to the D-Link Directory Se rvice. This is a free servi ce a nd is avai lable t o a nyone w ith a D VC-1000. The Directory Se rvice allows for calling a nother D VC-1000 V i[...]

49 Fr eq ue ntl y As k ed Q uest io n (c ont i nue d) What d ev ic e s ca n I connect t o wit h the D VC-100 0? W ith the D VC-1000 you ca n connect to a ny hardw are or software that is H. 323 co mpatible. If you are not sure if your hardw are or soft w are is H .323 compatible, p lea se conta ct the ma nuf a cturer/developer . If you are using a [...]

50 G lo ss ar y o f T er ms Ba ndwidth: A me a sure of the rate at whi ch data ca n be sen t through the network. This val ue is usually given in bits per second (bps) or kilobi ts per se cond (k bps). CIF (C ommon Intermediate Format): An i ntermedia te video format. W hen D-Link D VC-1000 video is tran smitted over a network, the siz es wil l be [...]

51 Home G ateway: A term com monly intercha ng ed wi th router . IP A ddress (Internet Protocol A ddre s s): An IP Address is a nu m ber that identifies a computer connected to the Internet. Every computer that is connected to the Internet must h ave a unique IP Address. An IP Address co nsists of four sections separat ed by periods. Each section c[...]

52 QoS (Quality of Se rvice): Allow s guara nteed ba ndwid th a nd p a cket deliv ery betw een netw ork devi ces over a netw ork. Router: A dev ice that atta ches two or more network devices a nd forwards data a ccor dingly . Mo s t consumer type rout ers a ct a s D HC P servers, NA T s a nd si m ple firew alls. DMZ (De militar ized Zone): Dev ices[...]

53 In ter nal Pro cess or ARM-9 ASIC Communication Processor Sta ndards Complia nt ITU H .323 (IP communications) Vi deo : H.26 3 Au dio: G.71 1, G.723 Dat a Rates/Fr a m e Ra tes 96 Kbp s — 512 Kb ps Up to 30fps Video Up to 30fps CIF (352 x 288 pixel s), QCIF (176 x 144) Picture-In-Picture (PIP) Automatic bright ness control D VC- 1000 Robust V [...]

54 Us er I nt er face Dia lin g Diagn ostics Quality of service m ea sur e me nt M a nual or au to a nsw er Incoming Caller ID Priva cy sh utt er vi a vid eo mute a nd/or audio mute Do Not Disturb mode Answe r using infrared remote control or the telepho ne Diali ng Ca pabilit ies Speed di al l ist with ten entries M a nual dia ling wi th tele phon[...]

55 Conta cti ng T e chnica l Suppo rt n T ech nic al Su ppo rt Y ou ca n find the most recent sof tw are a nd user docum entati on on the i2eye web site. D-Link provi des free techni cal suppor t f or customers w ithin the U nited States a nd Ca na da for t he d uration of the warra nty period on t his p roduct. U.S. an d Ca nadi a n cu stom ers ca[...]

56 W arra nt y a nd Registr ation Subjec t to t he term s and condit ions s et forth he rein, D -Link System s, In c. ( “ D -Link ” ) provides this Limited warr anty fo r it s p rod uc t on ly t o t he pe rs on or ent it y th at ori gin all y pu rc ha s ed t he p rod uct fr om : n D-Li nk or i ts aut hori zed r esel ler or dis tri bu tor and n [...]

57 n The ori ginal p roduc t o wner mu st obt ain a Ret urn M a terial Au thor izat ion ( “ RMA ” ) num ber f rom t he A ut ho riz ed D -Li nk Se rv ic e O ffi ce a n d, if re qu est ed , p ro vid e wri t ten pr oo f of pu rc hase of the produc t (such a s a copy of t he dat ed purch a s e inv oice for the produc t) b efore t he warranty s ervi[...]

58 Gov erni ng L aw : This Lim ite d W arr anty sh all be go verned by the laws of the St ate of Cali forn ia. Som e st ates do not al low exclu sion or lim ita tion of i nci denta l or c onse quent i a l damag es, or limi tat ions on how lo ng an im pl ie d warr a n ty l a s ts , s o t he fo reg oi ng l imi ta ti ons a nd exc lu si ons m a y no t [...]