Cisco Systems 30X manual

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Buen manual de instrucciones

Las leyes obligan al vendedor a entregarle al comprador, junto con el producto, el manual de instrucciones Cisco Systems 30X. La falta del manual o facilitar información incorrecta al consumidor constituyen una base de reclamación por no estar de acuerdo el producto con el contrato. Según la ley, está permitido adjuntar un manual de otra forma que no sea en papel, lo cual últimamente es bastante común y los fabricantes nos facilitan un manual gráfico, su versión electrónica Cisco Systems 30X o vídeos de instrucciones para usuarios. La condición es que tenga una forma legible y entendible.

¿Qué es un manual de instrucciones?

El nombre proviene de la palabra latina “instructio”, es decir, ordenar. Por lo tanto, en un manual Cisco Systems 30X se puede encontrar la descripción de las etapas de actuación. El propósito de un manual es enseñar, facilitar el encendido o el uso de un dispositivo o la realización de acciones concretas. Un manual de instrucciones también es una fuente de información acerca de un objeto o un servicio, es una pista.

Desafortunadamente pocos usuarios destinan su tiempo a leer manuales Cisco Systems 30X, sin embargo, un buen manual nos permite, no solo conocer una cantidad de funcionalidades adicionales del dispositivo comprado, sino también evitar la mayoría de fallos.

Entonces, ¿qué debe contener el manual de instrucciones perfecto?

Sobre todo, un manual de instrucciones Cisco Systems 30X debe contener:
- información acerca de las especificaciones técnicas del dispositivo Cisco Systems 30X
- nombre de fabricante y año de fabricación del dispositivo Cisco Systems 30X
- condiciones de uso, configuración y mantenimiento del dispositivo Cisco Systems 30X
- marcas de seguridad y certificados que confirmen su concordancia con determinadas normativas

¿Por qué no leemos los manuales de instrucciones?

Normalmente es por la falta de tiempo y seguridad acerca de las funcionalidades determinadas de los dispositivos comprados. Desafortunadamente la conexión y el encendido de Cisco Systems 30X no es suficiente. El manual de instrucciones siempre contiene una serie de indicaciones acerca de determinadas funcionalidades, normas de seguridad, consejos de mantenimiento (incluso qué productos usar), fallos eventuales de Cisco Systems 30X y maneras de solucionar los problemas que puedan ocurrir durante su uso. Al final, en un manual se pueden encontrar los detalles de servicio técnico Cisco Systems en caso de que las soluciones propuestas no hayan funcionado. Actualmente gozan de éxito manuales de instrucciones en forma de animaciones interesantes o vídeo manuales que llegan al usuario mucho mejor que en forma de un folleto. Este tipo de manual ayuda a que el usuario vea el vídeo entero sin saltarse las especificaciones y las descripciones técnicas complicadas de Cisco Systems 30X, como se suele hacer teniendo una versión en papel.

¿Por qué vale la pena leer los manuales de instrucciones?

Sobre todo es en ellos donde encontraremos las respuestas acerca de la construcción, las posibilidades del dispositivo Cisco Systems 30X, el uso de determinados accesorios y una serie de informaciones que permiten aprovechar completamente sus funciones y comodidades.

Tras una compra exitosa de un equipo o un dispositivo, vale la pena dedicar un momento para familiarizarse con cada parte del manual Cisco Systems 30X. Actualmente se preparan y traducen con dedicación, para que no solo sean comprensibles para los usuarios, sino que también cumplan su función básica de información y ayuda.

Índice de manuales de instrucciones

  • Página 1

    Cis c o Small Busine s s Cisc o Unified C ommunications Manager Expr es s f or IP Phone Models 30 X USER GUIDE[...]

  • Página 2

    © 2010 Cisco Syst ems , Inc. All rights r eser ved. OL -22244-01 June 2010 Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. an d/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www . c is co . co m / go / tr a d e ma r k s . Third party trademarks mentioned are the property of t[...]

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    Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 1 Con t e n ts Chapter 1: Getting Started 4 About This Document 4 Overview of the Cisco Small Business IP Phones 6 Caring for Your Phone 7 Getting to Know the Cisco SPA 301 7 Getting to Know the Cisco SPA 303 9 Softkey Buttons 11 Using Keypad Shortcuts 12 Chapter 2: Installing Your Phone 13 [...]

  • Página 4

    Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 2 Con t e n ts Switching Between the Handset/Headset/Speakerphone During a Call 29 Adjusting Call Volume and Muting 29 Adjusting Call Volume 29 Adjusting the Ringer Volume 30 Using Mute (Cisco SPA 303) 30 Placing or Answering a Call 30 Using Hold and Resume 31 Using Mute (Cisco SPA 303) 32 I[...]

  • Página 5

    Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 3 Con t e n ts Customizing Your LCD Screen (Cisco SPA 303) 44 Changing the LCD Screen Contrast 44 Configuring the Phone Screen Saver 44 Turning on the Screen Saver Immediately 45 Updating Your Ring Tone 46 Using the Interactive Voice Response Menu on the Cisco SPA 301 46 Advanced Procedures [...]

  • Página 6

    1 Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 4 Get ting St ar te d This chapter pr ovides an over view of th is document and basic inf ormation about your Cisco Small Busines s IP phone. • Ab out This Do cument, page 4 • O ver view of the Cisc o Small Business IP Phones , page 6 • Get ting to Know the Cisc o SP A 301 , p age 7 [...]

  • Página 7

    Get ting Star ted About This D ocument Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 5 1 Organization This table describ es the contents of each chapt er in this document . Title De s cription Chapter 1 Get ting Star ted This chapt er provides an over view of this document and basic inf ormation about your Cisco Small Busines s IP phone[...]

  • Página 8

    Get ting Star ted Over view of the Cisc o Small Business IP Phones Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 6 1 O ver view of the Cis c o Small Busine s s IP Phone s The Cisco Small Busines s IP Phones ar e fu ll-f eatur ed V oIP ( V oice over Int ernet Prot ocol) phones that provide voice communication over an IP network . The pho[...]

  • Página 9

    Get ting Star ted Getting to Know t he Cis co SP A 301 Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 7 1 The f ollowing table show s the Cisco Sm all Busines s IP Phones covered in this document and their respe ctive f eat ur es : Caring for Y our Phone The Cisco Small Busines s IP phones are electronic devices that should not be ex po [...]

  • Página 10

    Get ting Star ted Getting to Know t he Cis co SP A 301 Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 8 1 #P h o n e F e a t u r e D e s c r i p t i o n 1 Handset Pick up t o plac e or answer a call. 2 Mess age W aiting/ Status Indicator The LED color and action indicat e s the phone or mess age status: • Red (solid)— Y ou have a new[...]

  • Página 11

    Get ting Star ted Getting to Know t he Cis co SP A 303 Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 9 1 Get ting to Know the Cis c o SP A 303 # Phone F eature Des cription 1 Handset Pick up t o plac e or answer a call. 2 Mess age W aiting Indicator Displays solid r ed when you hav e a new voice mail mes sage. Flashes red during an inco[...]

  • Página 12

    Get ting Star ted Getting to Know t he Cis co SP A 303 Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 10 1 4 Line ke ys Indicates phone line status: • Of f (unlit) : Line is idle. • Green: Line is active or in use. • Green (blinking) : Ther e is an inbound call. • Red (blinking) : Line is on hold. Line k ey colors depend on y our[...]

  • Página 13

    Get ting Star ted Getting to Know t he Cis co SP A 303 Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 11 1 So ftk ey Bu tto n s The sof tk ey buttons on your phone displa y may vary depending on your phone model and the phone syst em setup. Pres s the Right Arrow or Le f t Arrow key s on the na vigation but t on to view additional softke[...]

  • Página 14

    Get ting Star ted Getting to Know t he Cis co SP A 303 Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 12 1 Using Ke yp ad Shor tcuts When using the phone menus, you can us e the k eypad to e nter the number shown next t o the menu or sub-menu item on the L CD screen. F or example, t o change your ring set tings , pr es s the Setup but to[...]

  • Página 15

    2 Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 13 Inst alling Y our Phone This chapter describe s how t o install your Cisco Small Busines s IP Phone and connect it to your net work . It contains the f ollowing se ctions: • Be f o r e Y o u Beg i n, p ag e 1 3 • Installing Y our Cis co SP A 301 IP Phone, page 14 • Installing Y ou[...]

  • Página 16

    Installing Y our Phone Ins talling Y our Cisc o SP A 301 IP Phone Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 14 2 Installing Y our Cis c o SP A 301 IP Phone Figur e 1 C isc o SP A 301 Phone Power and Handset C onnec tions C onnec ting the Handse t STEP 1 T urn the phone b ody over t o expose the por ts on the back of the unit . STEP [...]

  • Página 17

    Installing Y our Phone Ins talling Y our Cisc o SP A 301 IP Phone Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 15 2 Co nn ect in g Y ou r Ci sco SP A 301 to the Net work Figur e 2 Cisc o SP A 301 Phone Ethernet C onne ction If you ar e using an Ethernet conne ction: STEP 1 Inser t one end of the Ethernet cable int o the network p ort o[...]

  • Página 18

    Installing Y our Phone Ins talling Y our Cisc o SP A 303 IP Phone Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 16 2 STEP 5 Plug the other end of the IP phone power adapt er into an electrical outlet . Installing Y our Cis c o SP A 303 IP Phone Fi gure 3 Cisc o SP A 303 Phone C onnec tions C onnec ting the Handse t STEP 1 T urn the phon[...]

  • Página 19

    Installing Y our Phone Ins talling Y our Cisc o SP A 303 IP Phone Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 17 2 C onnec ting the Power Inser t one end of the power cord int o an outlet and inser t the other end of the power cord into the power p ort on the phone body (labeled 6 in Fi gu re 3 ). NOTE T o power the phone thr ough the[...]

  • Página 20

    Installing Y our Phone Ins talling Y our Cisc o SP A 303 IP Phone Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 18 2 (Optional) Inst alling the Cisc o SP A 303 St and NOTE Do not attach the desk stand if you want to mount the phone t o the wall. STEP 1 Connect the phone stand by lining up the tabs on the stand with the slots on the phon[...]

  • Página 21

    Installing Y our Phone (Optional) Moun ting Y our Cis co SP A 30X Phone to the W all Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 19 2 In general, t o connect a headset . connect the 2.5mm connect or from the headset into the headset p ort on the right side of the IP phone as shown in the f ollowing graphic: (Optional) Mounting Y o ur [...]

  • Página 22

    Installing Y our Phone (Optional) Moun ting Y our Cis co SP A 30X Phone to the W all Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 20 2 Figur e 4 MB 100 W all Mount Kit[...]

  • Página 23

    Installing Y our Phone (Optional) Moun ting Y our Cis co SP A 30X Phone to the W all Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 21 2 STEP 1 T o at tach the Mounting Bracket (MB), align the tw o cleats on the MB with the holes in the phone’ s b ase. STEP 2 Orient the MB such that the phone’ s Ethernet and handset por ts are acce s[...]

  • Página 24

    Installing Y our Phone (Optional) Moun ting Y our Cis co SP A 30X Phone to the W all Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 22 2 STEP 4 (Optional) If a Wi -Fi or P oE dongle is installed, plac e in the tra y .[...]

  • Página 25

    Installing Y our Phone (Optional) Moun ting Y our Cis co SP A 30X Phone to the W all Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 23 2 Plug in the Ethernet and power cables .[...]

  • Página 26

    Installing Y our Phone (Optional) Moun ting Y our Cis co SP A 30X Phone to the W all Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 24 2 STEP 5 Hang onto scr ews mounted in the wall.[...]

  • Página 27

    Installing Y our Phone (Optional) Moun ting Y our Cis co SP A 30X Phone to the W all Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 25 2 Reversing the Hands et Retention T ab If you mount the phone t o a vertical sur face, you must rev ers e the handset r etention tab on the phone body s o that the handset doe s not fall off the phone wh[...]

  • Página 28

    Installing Y our Phone V erif ying Phone Star tup Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 26 2 Fi gure 6 Handset Retention T ab (Reverse d) V erif ying Phone St ar tup After r ec eiving power and network connectivit y , the phone ex ecutes a boot-up sequence. During this se quence, phones with screens displa y the Cisco lo go and [...]

  • Página 29

    Installing Y our Phone Upgrading Y our Phone ’ s Firm ware Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 27 2 If the phone does not star t , confirm your installation and connections . If these are correct , tr y unplugging the phone and plugging it back in again. If you still don’t see the display , then contact your phone administ[...]

  • Página 30

    3 Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 28 Using B asic Phone F unctions This chapter pr ovides inst ructions on using your phone ’ s basic functions. It includes th e f ollowing se ctions: • Using Phone Hardwar e and Ac ce s sorie s (Cisc o SP A 303), page 29 • Adjusting Call Volume and Muting, page 29 • Placing or Answ[...]

  • Página 31

    Using B asic Phone F unc tions Using Phone Har dware and Acc essorie s (Cisc o SP A 303) Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 29 3 Using Phone Hardwar e and Ac c e s s orie s (Cis c o SP A 303) Using the Sp eake rphone T o use the speakerphone, press the Sp eak er but t on (the hands e t can be either on or of f hook) . Using t[...]

  • Página 32

    Using B asic Phone F unc tions Placing or Answering a C all Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 30 3 Cisco SPA 303 T o adjust the volume of the handset or speaker , lift the hands et or press the Speaker button. Press + on the Vo l u m e but t on to incre ase the volume, or press - t o decrease the volume. Pr es s OK . Adjusti[...]

  • Página 33

    Using B asic Phone F unc tions Using Hold and Resume Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 31 3 Techniques to place a call without dialing a number (Cisco SPA 303): • Press the Re dial softkey t o dial the last number . • If you ha ve configured spee d dials, pres s the assigne d speed dial code and then pr e ss the AbbrDial[...]

  • Página 34

    Using B asic Phone F unc tions Using Mut e (Cis co SP A 303) Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 32 3 Using Mute (Cis c o SP A 303) When Mute is enabled, you can hear othe r par ties on a call, but they cannot hear you. Y ou can us e this f eatur e on the handset , sp eake rphone, or headse t . • T o toggle Mute on: Pr es s [...]

  • Página 35

    Using B asic Phone F unc tions Re d ia li ng a Nu mb e r Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 33 3 Per forming an A t tende d T ransf er STEP 1 During an active call, pr e ss Tr n s f e r . The call i s placed on hold and a new line is opened to dial the number . STEP 2 Enter the number t o which you want to transf er the call.[...]

  • Página 36

    Using B asic Phone F unc tions V iewing and Re turning Misse d Calls (Cisco SP A 303) Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 34 3 Viewing and Returning Mis s e d Calls (Cisc o SP A 303) The L CD scr een on your IP phone notifi es you if a call came in that was unanswered. T o retur n a mis sed call: STEP 1 Press the Setup but ton[...]

  • Página 37

    Using B asic Phone F unc tions Setting D o Not Disturb (Cisc o SP A 303) Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 35 3 S et ting D o Not Disturb (Cis c o SP A 303) Use the Do Not Disturb f eature t o prevent incoming calls fr om ringing your phone. The screen indicat es that the call is incoming, but the phone does not ring. The un[...]

  • Página 38

    Using B asic Phone F unc tions Using Call Ba ck Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 36 3 T o pick up a call ringing at an extension in another group, y ou’ll nee d t o know the gr oup numb er f or that gr oup. T o pick up a call: STEP 1 Press the GPickUp softk e y . STEP 2 Dial the number of the gr oup from which you ar e pi[...]

  • Página 39

    Using B asic Phone F unc tions Using the L o cal Dir e c tor y (Cisc o SP A 303) Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 37 3 Cisco SPA 303 T o initiate a conf erence call: STEP 1 During an active call, pr e ss the more softkey , and then pres s the Co nfr n softk e y . The first call is placed on hold, a se cond line is op ened, [...]

  • Página 40

    Using B asic Phone F unc tions Using the Call His tory Lists (Cisc o SP A 303) Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 38 3 Using the Call Histor y Lists (Cis c o SP A 303) T o us e the Call Hist or y lists : STEP 1 Press the Setup but ton. STEP 2 Scroll t o Cal l Hi stor y and pres s the Sel ect softke y . STEP 3 Scroll t o the C[...]

  • Página 41

    Using B asic Phone F unc tions Acc essing V oicemail Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 39 3 Ac c e s sing V oic em ail T o a ccess voi cemai l, pr ess th e Mes sag es but t on on your phone. Y our phone administrat or should c onfigure y our phon e with the corr ect voicemail number s o that pressing the Mes sages but ton au[...]

  • Página 42

    4 Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 40 Using Advanc e d Phone Fe a ture s This chapter describe s how t o configure advanced f eatures on your IP P hone. It contains the f ollowing se ctions: • Logging in to Y our Phone/Ex tension Mobilit y (Cis co SP A 303), page 40 • Adding and Using Sp ee d Dials (Cis co SP A 303), pa[...]

  • Página 43

    Using A dvanc ed Pho ne Feature s Logging in to Y our Phone/Ex tension Mobilit y (Cisc o SP A 303) Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 41 4 T o lo g in t o your phone : STEP 1 If you ha ve the Lo g i n softkey on y our phone, press it . ( Y ou may need to pr es s the more softke y to scr oll through the phone s cr eens to loca[...]

  • Página 44

    Using A dvanc ed Pho ne Feature s Adding and Using Spe ed Dials (Cis co SP A 303) Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 42 4 Adding and Using Sp e e d Dials (Cis c o SP A 303) Use the phone men u t o add pers onal spee d dial numbers . Spee d dials are assigne d to unused line buttons in the order the y app ear on the speed dial[...]

  • Página 45

    Using A dvanc ed Pho ne Feature s Adding and Using Spe ed Dials (Cis co SP A 303) Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 43 4 STEP 4 Scroll t o Sp ee d Dial But tons and pr es s the Se lec t soft ke y . STEP 5 Scroll t o the entr y that you want t o change. STEP 6 Press the Change softk e y t o edit the selec t ed en try . STEP 7[...]

  • Página 46

    Using A dvanc ed Pho ne Feature s Monitoring/ Ac ce ssing Ano ther Phone from Y our Phone (Cis co SP A 303) Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 44 4 Monitoring/ A c ce s sing Another Phone from Y our Phone (Cis c o SP A 303) Y our phone administrator ma y configure y our phone so that you can monit or other user ’ s phones f[...]

  • Página 47

    Using A dvanc ed Pho ne Feature s Cust omizing Y our L CD Screen (Cis co SP A 303) Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 45 4 T o configure your scr een s a ver : STEP 1 Press the Setup but ton. STEP 2 Scroll t o Setting s and press the Se lect so ftk ey . STEP 3 Scroll t o Scr een Sa v er Mod e and press the Sel ect so ftk ey .[...]

  • Página 48

    Using A dvanc ed Pho ne Feature s Upda ting Y our Ring T one Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 46 4 Up da ting Y our Ring T one Each extension of y our phone can have a di f f er ent ring tone. Y ou can also creat e your own ring t ones . T o change a ring tone: STEP 1 Press the Setup but ton. STEP 2 Scroll t o Sett i ng s a[...]

  • Página 49

    Using A dvanc ed Pho ne Feature s Advanc ed Proc ed ur e s for T e chnical Supp or t P ers onnel Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 47 4 T o enter an option directly , ent er the number and pr es s # . Some typical options you might t o frequently ar e listed in the f ollowing table: Advanc e d Pro c edure s for T e chnical S[...]

  • Página 50

    Using A dvanc ed Pho ne Feature s Advanc ed Proc ed ur e s for T e chnical Supp or t P ers onnel Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 48 4 Vi e w in g St atu s In fo r m ati o n an d St at i s ti c s T o view status in f ormation and statistics : STEP 1 Press the S etup button. STEP 2 Scroll t o Sett i ng s and press t he Se l [...]

  • Página 51

    Using A dvanc ed Pho ne Feature s Advanc ed Proc ed ur e s for T e chnical Supp or t P ers onnel Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 49 4 STEP 3 When the confirmation mes sage appears , pr es s the OK soft k ey t o co nfi rm o r pr e ss the Cancel s oftke y to close the mes sage without r estar ting the phone. T o reset your p[...]

  • Página 52

    A Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 50 Wher e to Go F rom Her e Cisco provides a wide range of r es our ce s t o help you and your cust omer obtain the full benefits of the Cisc o Small Business S P A 300 Series IP Phones. Suppor t Cisco Small Busine ss Suppor t Communit y w w w .cisco.c om/ go/ smallbizsuppor t Cisco Small [...]

  • Página 53

    Where to Go F rom Here Cisco Small Business IP Phone SP A 30X User Guide (SP CP) 51 A Ci sco Sma l l B us in ess Cisc o P ar tner Cent ral f or Small Busine ss (Par tner Lo g in R e q ui re d ) w w w .cisc o.com/web/part ners/ sell/ smb Cisco Small Business Home www . c is co . co m / sm b[...]