Billion BIPAC 8501 manual

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Buen manual de instrucciones

Las leyes obligan al vendedor a entregarle al comprador, junto con el producto, el manual de instrucciones Billion BIPAC 8501. La falta del manual o facilitar información incorrecta al consumidor constituyen una base de reclamación por no estar de acuerdo el producto con el contrato. Según la ley, está permitido adjuntar un manual de otra forma que no sea en papel, lo cual últimamente es bastante común y los fabricantes nos facilitan un manual gráfico, su versión electrónica Billion BIPAC 8501 o vídeos de instrucciones para usuarios. La condición es que tenga una forma legible y entendible.

¿Qué es un manual de instrucciones?

El nombre proviene de la palabra latina “instructio”, es decir, ordenar. Por lo tanto, en un manual Billion BIPAC 8501 se puede encontrar la descripción de las etapas de actuación. El propósito de un manual es enseñar, facilitar el encendido o el uso de un dispositivo o la realización de acciones concretas. Un manual de instrucciones también es una fuente de información acerca de un objeto o un servicio, es una pista.

Desafortunadamente pocos usuarios destinan su tiempo a leer manuales Billion BIPAC 8501, sin embargo, un buen manual nos permite, no solo conocer una cantidad de funcionalidades adicionales del dispositivo comprado, sino también evitar la mayoría de fallos.

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Sobre todo, un manual de instrucciones Billion BIPAC 8501 debe contener:
- información acerca de las especificaciones técnicas del dispositivo Billion BIPAC 8501
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Normalmente es por la falta de tiempo y seguridad acerca de las funcionalidades determinadas de los dispositivos comprados. Desafortunadamente la conexión y el encendido de Billion BIPAC 8501 no es suficiente. El manual de instrucciones siempre contiene una serie de indicaciones acerca de determinadas funcionalidades, normas de seguridad, consejos de mantenimiento (incluso qué productos usar), fallos eventuales de Billion BIPAC 8501 y maneras de solucionar los problemas que puedan ocurrir durante su uso. Al final, en un manual se pueden encontrar los detalles de servicio técnico Billion en caso de que las soluciones propuestas no hayan funcionado. Actualmente gozan de éxito manuales de instrucciones en forma de animaciones interesantes o vídeo manuales que llegan al usuario mucho mejor que en forma de un folleto. Este tipo de manual ayuda a que el usuario vea el vídeo entero sin saltarse las especificaciones y las descripciones técnicas complicadas de Billion BIPAC 8501, como se suele hacer teniendo una versión en papel.

¿Por qué vale la pena leer los manuales de instrucciones?

Sobre todo es en ellos donde encontraremos las respuestas acerca de la construcción, las posibilidades del dispositivo Billion BIPAC 8501, el uso de determinados accesorios y una serie de informaciones que permiten aprovechar completamente sus funciones y comodidades.

Tras una compra exitosa de un equipo o un dispositivo, vale la pena dedicar un momento para familiarizarse con cada parte del manual Billion BIPAC 8501. Actualmente se preparan y traducen con dedicación, para que no solo sean comprensibles para los usuarios, sino que también cumplan su función básica de información y ayuda.

Índice de manuales de instrucciones

  • Página 1

    BiP AC 8500/8501/8520 SHDSL VPN Firewall Bridge/ Router User ’ s Manual V ersion Release 5.07 Last Revision Date: 09-04-2006[...]

  • Página 2

    T T a a b b l l e e o o f f C C o o n n t t e e n n t t s s CHAPTER 1: INTRODUCTION .............................................................................................................. 3 I NTRODUCTION TO YOUR R OUTER ............................................................................................................. 3 F EA TURES [...]

  • Página 3

    DNS ................................................................................................................................................ 47 SHDSL – BiP AC 8500 ................................................................................................................... 48 SHDSL – BiP AC 8520 ...................................[...]

  • Página 4

    SHDSL VPN Fire w all Bridge/Router Chapter 1: Introduction Chapter 1: Introduction Introduction to your Router Welcome to the Billion BiP AC 8500/8501/8520 SHDSL Router . Y our Billion SHDSL rou ter is an “all-in-one” unit, combining an SHDSL modem, SHDSL router and Ethernet network switch, providing everything you need to get the machines on y[...]

  • Página 5

    SHDSL VPN Fire w all Bridge/Router Chapter 1: Introduction Domain Name System (DNS) relay It provides an easy way to map the domain name (a friendly name for users such as www .yahoo.com) and IP address. When a local machine set s its DNS server with this router ’s IP address, every DNS conversion request packet from t he PC to this router will b[...]

  • Página 6

    SHDSL VPN Fire w all Bridge/Router Chapter 1: Introduction Firmware Upgradeable Device can be upgraded to the late st firmware through the WEB based GUI. Rich Management Interfaces It supports flexible management interfaces with local console port, LAN port, and W AN port. Users can use terminal applications through the con sole port to configure a[...]

  • Página 7

    SHDSL VPN Fire w all Bridge/Router Chapter 2: Installing the Router Chapter 2: Inst alling the Router Import ant note for using this router Wa r n i n g  Do not use this router in high humidity or high temperatures.  Do not use the same power source for this router as othe r equipment.  Do not open or repair the case yourself. If this rout[...]

  • Página 8

    SHDSL VPN Fire w all Bridge/Router The Front LEDs of BiP AC 8500 7 2 4 1 3 LED Meaning 1 LINE Lit when successfully connected to SHDSL line and it is synchronized. 2 LAN Port 1X — 4X (RJ-45 connector) Lit when connected to an Ethernet device. Green for 100Mbps; Orange for 10Mbps. Blinking when data is Transmitted / Received. 3 SYS Lit when the sy[...]

  • Página 9

    SHDSL VPN Fire w all Bridge/Router 8 The Front LEDs of BiP AC 8520 3 5 2 1 4 LED Meaning 1 2 LINE 1 & 2 Lit when successfully connected to SHDSL line and it is synchronized. 3 LAN Port 1X — 4X (RJ-45 connector) Lit when connected to an Ethernet device. Green for 100Mbps; Orange for 10Mbps. Blinking when data is Transmitted / Received. 4 SYS L[...]

  • Página 10

    SHDSL VPN Fire w all Bridge/Router 9 The Front LEDs of BiP AC 8501 3 1 2 4 LED Meaning 1 PWR Lit when power is ON. 2 SYS Lit when the system is ready . 3 LAN Port 1X — 4X (RJ-45 connector) Lit when connected to an Ethernet device. Green for 100Mbps; Orange for 10Mbps. Blinking when data is Transmitted / Received. 4 LINE Lit when successfully conn[...]

  • Página 11

    SHDSL VPN Fire w all Bridge/Router 10 The Rear Port s of BiP AC 8500 / 8520 4 1 3 *6 2 5 Port Meaning 1 Power Switch Power ON/OFF switch 2 PWR Connect the supplied power adapter to this jack. 3 RESET T o be sure the device is being turned on  press RESET button for: 1-3 seconds : quick reset the device. 6 seconds above, and power off, power on t[...]

  • Página 12

    SHDSL VPN Fire w all Bridge/Router 11 The Rear Port s of BiP AC 8501 5 1 3 6 2 4 Port Meaning 1 Power Switch Power ON/OFF switch 2 PWR Connect the supplied power adapter to this jack. 3 RESET T o be sure the device is being turned on  press RESET button for: 1-3 seconds : quick reset the device. 6 seconds above, and power off, power on the devic[...]

  • Página 13

    SHDSL VPN Fire w all Bridge/Router Chapter 3: Basic Installation 12 Chapter 3: Basic Inst allation The router can be configured with your web browser . A web browser is included as a standard application in the following operating systems: Linux, Mac OS, Windows 98/NT/2000/X P/Me , etc. The product provides an easy and user-friendly interface for c[...]

  • Página 14

    SHDSL VPN Fire w all Bridge/Router Chapter 3: Basic Installation 13 Configuring PCs in Windows in Window XP 1. Go to St art / Control Panel (in Classic V iew). In the Control Panel, double-click Network Connections . 2. Double-click Local Area Connection . (See Figure 3.1) 3. In the LAN Area Connection S tatus window , click Properties . ( See Figu[...]

  • Página 15

    SHDSL VPN Fire w all Bridge/Router Chapter 3: Basic Installation 14 Configuring PCs in Windows 2000 1. Go to St art / Settings / Control Panel . In the Control Panel, double-click Network and Dial-up Connections . 2. Double-click Local Area (“LAN”) Connection . (See Figure 3.5) 3. In the LAN Area Connection S tatus window , click Properties . ([...]

  • Página 16

    SHDSL VPN Fire w all Bridge/Router Chapter 3: Basic Installation 15 Configuring PC in Windows 95/98/ME 1. Go to St art / Settings / Control Panel . In the Control Panel, double-click Network and choose the Configuration tab. 2. Select TCP / IP -> NE2000 Comp atible , or the name of any Network Interface Card (NIC) in your PC. ( See Figure 3.9) 3[...]

  • Página 17

    SHDSL VPN Fire w all Bridge/Router Chapter 3: Basic Installation 16 Configuring PC in Windows NT4.0 1. Go to St art / Settings / Control Panel . In the Control Panel, double-click Network and choose the Protocols tab. 2. Select TCP/IP Protocol and click Properties . ( See Figure 3.12) 3. Select the Obt ain an IP address from a DHCP server radio but[...]

  • Página 18

    SHDSL VPN Fire w all Bridge/Router Chapter 3: Basic Installation 17 Factory Default Settings Before configuring your , you need to know the following default settings. Web Interface (Username and Password) Username: admin Password: admin The default username and password are “ admin ” and “ admin ” respectiv ely . A ttention A ttention If y[...]

  • Página 19

    SHDSL VPN Fire w all Bridge/Router Chapter 3: Basic Installation 18 Information from your ISP Before configuring this device, you have to check wi th your ISP (Internet Service Provider) to find out what kind of service is provided such as DHCP (Obtain an IP Address Automatically , S t atic IP (Fixed IP Address) and PPPoE. Gather the information as[...]

  • Página 20

    SHDSL VPN Fire w all Bridge/Router Chapter 3: Basic Installation 19 Configuring with your Web Browser Open your web browser , enter the IP address of your router , which by default is 192.168.1.254 , and click “ Go ”, a user name and password window prompt will appear . The default username and password are “admin” and “admin” respectiv[...]

  • Página 21

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Chapter 4: Configuration At the configuration homepage, the lef t navigati on pane where bookmarks are provided links you directly to the desired setup page, includin g: St atus - ARP T able - Routing T able - DHCP T able - PPTP S tatus - IPSec S tatus - L2TP S tatus - Email S tatus - Even[...]

  • Página 22

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration S tatus ARP T able This section displays the router’s ARP (Address Resolution Protocol) T able, which shows the mapping of Internet (IP) addresses to Ethernet (MAC) addresses. This is useful as a quick way of determining the MAC address of the network interface of your PCs to use with th[...]

  • Página 23

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration DHCP T abl e Leased: The DHCP assigned IP addresses information. IP Address: A list of IP addresses of devices on your LAN (Local Area Network). Expired: The expired IP addresses information. Permanent: The fixed host mapping information Leased T able IP Address: The IP address that assign[...]

  • Página 24

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Name: The name you assigned to the p articular PPTP connection in your VPN configuration. T ype: The type of connection (dial-in/dial-out). Enable: Whether the connection is currently enabled. Active: Whether the connection is currently active. T unnel Connected: Whether the VPN T unnel is[...]

  • Página 25

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration L2TP S tatus This shows details of your configure d L2TP VPN Connections. Name: The name you assigned to the p articular L2TP connection in your VPN configuration. T ype: The type of connection (dial-in/dial-out). Enable: Whether the connection is currently enabled. Active: Whether the con[...]

  • Página 26

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Event Log This page displays the router’s Event Log entries. Major events are logged to this window , such as when the router ’s SHDSL connection is disconnected, as well as Firewall event s when you have enabled Intrusion or Blocking Logging in the Configuration – Firewall section o[...]

  • Página 27

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration NA T Sessions This section lists all curr ent NA T sessions between inte rface of types external (W AN) and internal (LAN). Diagnostic It tests the connection to computer(s) which is connected to LAN ports and also the W AN Internet connection. If PING www.google.com is shown F AIL and the[...]

  • Página 28

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration UPnP Portmap The section lists all por t-mapping established using UPnP (Universal Plug and Play). Please see the Advanced section of this manual for more details on UPnP and the router ’s UPnP configuration options. 27[...]

  • Página 29

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Quick S tart For detailed instruction s on configuring your WAN settings, please see th e WA N section of this manual. Usually , the only details you will need for the Quick S tart wizard to get you online are your login (often in the form of username@ispname ), your p assword and the enca[...]

  • Página 30

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Select the desired option from the list and click Apply to return to the Quick S tart interface to continue configuring your ISP connection. Pl ease note that the contents of this list will vary , depending on what is supported by your ISP . 29[...]

  • Página 31

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Configuration When you click this item, you get following sub-items to configure your router . LAN, W AN, System, Firewall, VPN, QoS, V irtu al Server , T ime Schedule and Advanced These functions are described below in the following sections. LAN (Local Area Netw ork) Here are the items w[...]

  • Página 32

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Ethernet Primary IP Address IP Address: The default IP on this router . SubNetmask: The default subnet mask on this router . RIP: RIP v1, RIP v2, and RIP v2 Multicast. Check to enable RIP function. 31[...]

  • Página 33

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration IP Alias This function support s to create multiple virtual IP interfaces on this router . It helps to connect two or more local networks to the ISP or remote node. In this case, an internal router is not required. IP Address: S pecify an IP address on this virtual interface. SubNetmask: S[...]

  • Página 34

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Ethernet Client Filter The Ethernet Client Filter supports u p to 16 Ethernet network machines that helps you to manage your network control to accept traf fic from specific authorized machines or can restrict unwanted machine(s) to access your LAN. There are no pre-define Ethernet MAC add[...]

  • Página 35

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Active PC in LAN displays a list of individual Ethernet device’ s IP Address & MAC Address which connecting to the router . Y ou can easily by checking the box next to the IP address to be blocked or allowed. Then, Add to insert to the Ethernet Client Filter table. The maximum Ethern[...]

  • Página 36

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Port Settin g This section allows you to configure the settings for the r outer ’ s Ethernet port s to solve some of the compatibility problems that may be encountered while connecting to the I nternet, as well allowing users to tweak the performance of their network. Port # Connection T[...]

  • Página 37

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration DHCP Server Y ou can disable or enable the DHCP (Dynamic Host C onfiguration Protocol) server or enable the router ’s DHCP relay functions. The DHCP protocol allows your router to dynamically assign IP addresses to PCs on your network if they are configured to obtain IP addresses automat[...]

  • Página 38

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration W AN - Wide Area Network W AN refers to your Wide Area Ne twork connection, i.e. your router ’s connection to your ISP and the Internet. Here are the items within the W AN section: ISP , DNS and SHDSL . ISP The factory default is PPPoE. If your ISP uses this access protocol, click Edit t[...]

  • Página 39

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration RFC 1483 Routed Connections Description: User-definable name for the connection. VPI and VCI: Enter the information provided by your ISP . A TM Class: The Quality of Service for A TM layer . NA T: The NA T (Network Address Translation) feature allows multiple users to access the Internet t[...]

  • Página 40

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration RFC 1483 Bridged Connections Description: User-definable name for the connection. VPI and VCI: Enter the information provided by your ISP . A TM Class: The Quality of Service for A TM layer . Encap sulation method: Select the encapsulation format, this is provided by your ISP . Accept able[...]

  • Página 41

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration PPPoA Routed Connections Description: User-definable name for the connection. VPI/VCI: Enter the information provided by your ISP . A TM Class: The Quality of Service for A TM layer . NA T: The NA T (Network Address Translation) feature allows multiple users to access the Internet t hrough[...]

  • Página 42

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration predetermined period of time.  Det ail: Y ou can define the destination port and packet type (TCP/UDP) without checking by timer . It allows you to set which outgoing traf fic will not trigger and reset the idle timer . RIP: RIP v1, RIP v2, and RIP v2 Multicast. Check to enable RIP func[...]

  • Página 43

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration IPoA Routed Connections Description: User-definable name for the connection. VPI/VCI: Enter the information provided by your ISP . A TM Class: The Quality of Service for A TM layer . NA T: The NA T (Network Address Translation) feature allows multiple users to access the Internet t hrough [...]

  • Página 44

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration PPPoE Connections Description: User-definable name for this connection. VPI/VCI: Enter the information provided by your ISP . A TM Class: The Quality of Service for A TM layer . NA T: The NA T (Network Address Translation) feature allows multiple users to access the Internet t hrough a sin[...]

  • Página 45

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration  Connect on Demand: If you want to establish a PPPoE session only when there is a packet requesting access to the Internet (i.e. when a program on your computer attempt s to access the Internet). Idle Timeout: Auto-disconnect the broadband firewall gateway when there is no activity on t[...]

  • Página 46

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration PPPoE with Pass-through Connections PPPoE with pass-through adapt s the following method: PPPoE Routed mode + 1483 Bridge Mode. With pure PPPoE connection, the router can get one W AN address to the router . With the PPPoE and PPPoE pass-through, concurrently , it allows user to have a W A[...]

  • Página 47

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Authentication Protocol: Default is Chap(Auto). Y our ISP will advise you whether to use Chap or Pap. Connection:  Always on: If you want the router to establish a PPPoE session when starting up and to automatically re-establish the PPPoE session when disconnected by the ISP .  Conne[...]

  • Página 48

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration DNS A Domain Name System (DNS) contains a mapping t able for domain name and IP addresses. On the Internet, every host has a unique and user-friendly name (domain name) such as www .helloworld.com and an IP address. An IP address is a 32-bit number in the form of xxx.xxx.xxx.xxx , for e xa[...]

  • Página 49

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration SHDSL – BiP AC 8500 Mode: The SHDSL device can function as a CPE (Customer Premises Equipment) or CO (Central Office). Select CPE mode when the BiP AC 8500 is connecting to your ISP . Back – to –back: it is a direct conn ection between two SHDSL devices which one is set to CPE and th[...]

  • Página 50

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration SHDSL – BiP AC 8520 4-wired Mode 2-wired Mode 4-Wired Connection: BiP AC 8520 supports either 2-wire and 4-wires SHDSL connection. Activate the device to 4-wired by enabling the function; otherwise , disable it to be used as 2-wire mode connection. Note: When select 2- w ired mode , only[...]

  • Página 51

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration SHDSL – BiP AC 8501 Mode : The SHDSL device can function as a CPE (Customer Premises Equipment) or CO. Select CPE mode when the BiPAC 8501 is connecting to your ISP. Annex T ype: It is the DSL operating mode standard. Select Annex A or Annex B to support up to 5.7Mbps SHDSL.bis function.[...]

  • Página 52

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration System Here are items within the System section: Time Zone, Remote Access, Firmware Upgrade, Backup/Restore, Restart and User Management. Time Zone The router does not have a real time clock on board; instead, it uses the Simple Network T ime Protocol (SNTP) to get the current time from an[...]

  • Página 53

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Remote Access T o temporarily permit remote admini stration of the rout er (i.e. from outside your LAN), select a tim e period the router will permit remote access for and click Enable. Y ou ma y change other configuration options for the web administration interface using Device Managemen[...]

  • Página 54

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Firmware Upgrade Y our router ’s “firmware” is the sof tware that allows it to operate and prov ides all its functionality . Think of your router as a dedicated computer , and the firmware as the software it runs. Over time this sof tware may be improved and modified, and your router[...]

  • Página 55

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Backup / Restore These functions allow you to save and backup your router ’s current se ttings to a file on your PC, or to restore a previously saved backup. This is us eful if you wish to experiment with different settings, knowing that you have a backup handy in the case of any mist ak[...]

  • Página 56

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Rest art Ro uter Click Restar t with option Current Settings to reboot your router (and restore your last saved configuration). If you wish to restart the router using the factory default settings (for example, af ter a firmware upgrade or if you have saved an incorrect configuration), sel[...]

  • Página 57

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration User Management In order to prevent unauthorized access to your router ’s configuration interface, it requires all users to login with a password. Y ou can set up multiple user account s, each with their own password. Y ou are able to Edit existing users and Create new users who are able[...]

  • Página 58

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Firewall and Access Control Y our router includes a full SPI (S tateful Packet Inspection) firewall for controlling Internet access from your LAN, as well as helping to prevent att acks from hackers. In addition to this, when using NA T , the router acts as a “natural” Internet firewal[...]

  • Página 59

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration General Settings Y ou can choose not to enable Firew all, you will not able to add filter rules by yourself in the Packet Filter , or enable the Firewall using preset filter rules an d modify the packet filter rules as required. The Packet Filter is used to filter p ackets based-on Applica[...]

  • Página 60

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Packet Filter This function is only available when the Firewall is enabled and one of th ese four security levels is chosen (All blocked, High, Medium and Low). The predefined port filter rules in the Packet Filter must modify accordingly to the level of Firewall, which is selected. See T [...]

  • Página 61

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Example: Predefined Port Filters Rules The predefined port filter rules for High, Medium and Low security levels are listed. See T able 1. Note: Firewall – All Blocked/User-d efin ed, you must define and create the port filter rules yourself. No predefined rule is being pre configured. T[...]

  • Página 62

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration 61 MSN (7001) UDP(17) 7001 7001 YES YES N/A N/A N/A N/A MSN VEDIO (9000) TCP(6) 9000 9000 NO YES N/A N/A N/A N/A Inbound: Internet to LAN ; Outbound: LAN to Internet. YES: Allowed ; NO: Blocked ; N/A: Not Applicable[...]

  • Página 63

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Packet Filter – Add TCP/UDP Filter Rule Name: Users-define description to iden tify this entry or click to select existing predefined rules. The maximum name length is 32 characters. Time Schedule: It is self-defined time period. Y ou ma y specify a time schedule for your prioritization [...]

  • Página 64

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Packet Filter – Add Raw IP Filter Rule Name: Users-define description to iden tify this entry or click to select existing predefined rules. Time Schedule: It is self-defined time period. Y ou may specify a time schedule for your prioritization policy . For setup and detail, refer to T im[...]

  • Página 65

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Example: Configuring your firewall to al low for a publicly accessible web server on your LAN The predefined port filter rule for HTTP (TCP port 80) is the same no matt er whether the firewall is set to a high, medium or low security level. T o setup a web server lo cated on the local netw[...]

  • Página 66

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Configuring Packet Filter: 1. Click Port Filters . Y ou will then be presented with the predefined port filter rules screen (in this case for the low security level), shown below: Note: Y ou may click Edit the predefined rule inste ad of Dele te it. This is an example to show to how you ad[...]

  • Página 67

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration 5. The new port filter rule for HTTP is sh own below: 6. Configure your Virtual Server (“port forwarding”) settings so that incomin g HTTP requests on port 80 will be forwarded to the PC running your web server: Note: For how to configure the HTTP in Virtual Serv er, go to Add Virtual [...]

  • Página 68

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Intrusion Detection The router ’s Intrusion Detection System (IDS) is used to detect hacker att acks and intrusion attempts from the Internet. If the IDS function of the firewall is enabled, inbound packet s are filtered and blocked depending on whether they are detected as possible h ac[...]

  • Página 69

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration T able 2: Hacker attack ty pes r ecognized by the IDS Intrusion Name Detect Parameter Blacklist T ype of Block Duration Drop Packet Show Log Ascend Kill Ascend Kill data Src IP DoS Y es Y es WinNuke TCP Port 135, 137~139, Flag: URG Src IP DoS Y es Y es Smurf ICMP type 8 Des IP is br oadcas[...]

  • Página 70

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration URL Filter URL (Uniform Resource Locator – e.g. an address in the form of http://www .abcde.com or http://www .example.com ) filter rules allow you to prevent users on your network from accessing p articular websites by their URL. There are no pre-defined URL filter rules; you can add fi[...]

  • Página 71

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration 3. If the packet does not match either of the abov e two items, it is sent to the remote web server . 4. Please be note that the completed URL, “www” + domain name, shall be specified. For example to block traffic to www .google.com.au , enter “ www .google ” or “ www .google.com[...]

  • Página 72

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration IM / P2P Blocking IM, short for Instant Message, is required to use client program software that allows users to communicate, in exchanging text message, with other IM users in real time over the Internet . A P2P application, known as Peer-to-peer , is group of computer users who share fil[...]

  • Página 73

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Firewall Log Firewall Log display log information of any unexpected action with your firewall settings. Check the Enable box to activate the logs. Log information can be seen in the St atus – Event Log after enabling. 72[...]

  • Página 74

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration VPN - Virtual Private Networks Virtual Private Networks is ways to e stablish secured communication tunnels to an organization’ s network via the Internet. Y our router supports three main types of VPN (V irtual Private Network), PPTP , IPSec and L2TP . PPTP (Point-to-Point T unneling Pr[...]

  • Página 75

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration PPTP Connection - Remote Access Connection Name: User-defined name for the connection (e.g. “connection to of fice”). T ype: Check Dial Out if you want your router to operate as a client (connecting to a remote VPN server , e.g. your office server), check Dial In operates as a VPN serv[...]

  • Página 76

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Example: Configuring a Remote Access PPTP VPN Dial-out Connection A comp any’s office establishes a PPTP VPN connection with a file server located at a sep arate location. The router is installed in the office, connected to a couple of PCs and Servers. Dial-out 75[...]

  • Página 77

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Configuring the PPTP VPN in the Office Y ou can either input the IP address (69.1.121.33 in this case) or hostname to reach the server . 1 2 3 4 5 Item Function Description 1 Connection Name VPN_PPTP Given name of PPTP connection Dial out Check Dial out 2 Server IP Address (or Hostname) 69[...]

  • Página 78

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration PPTP Connection - LAN to LAN Connection Name: User-define description of the connection. T ype: Check Dial Out if you want your router to operate as a client (connecting to a remote VPN server , e.g. your office server), check Dial In operates as a VPN server .  When configuring your ro[...]

  • Página 79

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Example: Configuring a PPTP LAN-to-LAN VPN Connection The branch office e stablishes a PPTP VPN tunnel with head of fice to connect two private networks over the Internet. The routers are inst alled in the head office and branch office accordingly . Atte n t i o n Both office LAN networks [...]

  • Página 80

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Configuring PPTP VPN in the Head Office The IP address 192.168.1.201 will b e assigned to the router located in the branch office. Please make sure this IP is not used in the head o ffice LAN. 1 2 3 4 5 6 Item Function Description 1 Connection Name HeadOf fice Given a name of PPTP connecti[...]

  • Página 81

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Configuring PPTP VPN in the Branch Office The IP address 69.1.121.30 is the Public IP add ress of the router located in head of fice. If you re gistered the DDNS (please refer to the DDNS section of this manual), you can also use the domain name instead of the IP address to rea ch the rout[...]

  • Página 82

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration IPSec (IP Security Protocol) Click Create to create a new IPSec VPN connection account. After you have created the IPSec connection, account information will be displayed. (See example above).  Enable / Disable: This function activates or deactivates the IPSec connection. T o wish inter[...]

  • Página 83

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration IPSec VPN Connection Connection Name: User-defined name for the connection (e.g. “connection to of fice”). Local Network: Set the IP address, subnet or address range of the local network.  Single Address: The IP address of the local ho st.  Subnet: The subnet of the local network[...]

  • Página 84

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration  3DES: S tands for T riple Data Encryption S t andard, it uses 168 (56*3) bits as an encryption method.  AES: S tands for Advanced Encryption S tandards, you can use 128, 192 or 256 bits as encryption method. Perfect Forward Secrecy: Choose whether to enable PFS using Diffie-Hellman [...]

  • Página 85

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Advanced Option This function is only available after completed creating an IPSec account. Click Advanced Option to change the following settings: IKE (Internet key Exchange) Mode: Select IKE mode to Main mode or Aggressive mode. This IKE provides secured key generation and key management.[...]

  • Página 86

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration encryption method. Diffie-Hellman Group: It is a public-key cryptography protocol that allows two parties to establish a shared secret over an unsecured communication channel (i.e. over the Internet). There are three modes, MODP 768-bit, MODP 1024-bit and MODP 1536-bit. MODP st ands for Mo[...]

  • Página 87

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Example: Configuring a IPSec LAN-to-LAN VPN Connection T able 3: Network Configur ation and Security Plan Branch Office Head Office Local Network ID 192.168.0.0/24 192.168.1.0/24 Local Router IP 69.1.121.30 69.1.121.3 Remote Network ID 192.168.1.0/24 192.168.0.0/24 Remote Router IP 69.1.12[...]

  • Página 88

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Configuring IPSec VPN in the Head Office 1 2 3 4 5 Item Function Description 1 Connection Name IPSec_HeadOf fice Given a name of IPSec connection Subnet Check Subnet radio button IP Address 192.168.1.0 2 Netmask 255.255.255.0 Head office network 3 Secure Gateway Address (or Hostname) 69.12[...]

  • Página 89

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Configuring IPSec VPN in the Branch Office 1 2 3 4 5 Item Function Description 1 Connection Name IPSec_Branch Office Given a name of IPSec connection Subnet Check Subnet radio button IP Address 192.168.0.0 2 Netmask 255.255.255.0 Branch of fice network 3 Secure Gateway Address (or Hostname[...]

  • Página 90

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Example: Configuring a IPSec Host-to-LAN VPN Connection 89[...]

  • Página 91

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Configuring IPSec VPN in the Office 1 2 Item Function Description 1 Connection Name IPSec Given a name of IPSec connection Subnet Check Subnet radio button IP Address 192.168.1.0 2 Netmask 255.255.255.0 Head office network 3 Secure Gateway Address (or Hostname) 69.121.1.30 IP address o f t[...]

  • Página 92

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration L2TP (Layer T wo T unneling Protocol) T wo types of L2TP VPN are supported Remote Access and LAN-to-LAN (please refer below fo r more information.). Click Create to create a new VPN connection account. After you have created L2TP connection, account status will be displayed. (See example a[...]

  • Página 93

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration L2TP Connection - Remote Access L2TP VPN Connection Connection Name: User-defined name for the connection (e.g. “connection to of fice”). T ype: Check Dial Out if you want your router to operate as a client (connecting to a remote VPN server , e.g. your office server), check Dial In op[...]

  • Página 94

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Click Apply after changing settings. L2TP over IPSec (L2TP/IPSec) VPN Connection IPSec: Enable for enhancing your L2TP VPN security . Authentication: Authentication establishes the integrity of the datagram and ensures it is not t ampered with in transmit. There are three options, Message [...]

  • Página 95

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Example: Configuring a L2TP VPN - Remote Access Dial-in Connection A remote worker establishes a L2TP VPN connection with the head office using Microsoft's VPN Adapter (included with Windows XP/2000/ME, etc.). The router is installed in the head of fice, connected to a couple of PCs a[...]

  • Página 96

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Configuring L2TP VPN in the Office The input IP address 19 2.168.1.200 will be assigned to the remote worker . Please make sure this IP is not used in the Office LAN. 1 2 5 3 4 6 Item Function Description 1 Connection Name VPN_L2TP Given a name of L2TP connection Dial in Check Dial in 2 Pr[...]

  • Página 97

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Example: Configuring a Remote Access L2TP VPN Dial-out Connection A comp any’s office establishes a L2 TP VPN connection with a file server located at a sep arate location. The router is installed in the office, connected to a couple of PCs and Servers. Dial-out 96[...]

  • Página 98

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Configuring the L2TP VPN in the Office 1 2 3 5 4 6 Item Function Description 1 Connection Name VPN_L2TP Given name of L2TP connection Dial out Check Dial out 2 Server IP Address (or Hostname) 69.121.1.33 An Dialed server IP Username username 3 Password 123456 A given username & passwor[...]

  • Página 99

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Example: Configuring your Router to Dial-in to the Server Currently , Microsoft Windows operation system does not support L2TP incoming service. Additional sof tware ma y be required to set up your L2TP incoming service. 98[...]

  • Página 100

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration L2TP Connection - LAN to LAN L2TP VPN Connection Connection Name: User-define description of the connection. T ype: Check Dial Out if you want your router to operate as a client (connecting to a remote VPN server , e.g. your office server), check Dial In operates as a VPN server .  When[...]

  • Página 101

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Click Apply after changing settings. L2TP over IPSec (L2TP/IPSec) VPN Connection IPSec: Enable for enhancing your L2TP VPN security . Authentication: Authentication establishes the integrity of the datagram and ensures it is not t ampered with in transmit. There are three options, Message [...]

  • Página 102

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Example: Configuring L2TP LAN-to-LAN VPN Connection The branch office e stablishes a L2TP VPN tunnel with head of fice to connect two private networks over the Internet. The routers are inst alled in the head office and branch office accordingly . A ttention Both office LAN networks MUST i[...]

  • Página 103

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Configuring L2TP VPN in the Head Office The IP address 192.168.1.200 will b e assigned to the router located in the branch office. Please make sure this IP is not used in the head o ffice LAN. 1 2 3 7 5 6 4 Item Function Description 1 Connection Name HeadOffice Given a na me of L2TP connec[...]

  • Página 104

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Configuring L2TP VPN in the Branch Office The IP address 69.1.121.30 is the Public IP add ress of the router located in head of fice. If you re gistered the DDNS (please refer to the DDNS section of this manual), you can also use the domain name instead of the IP address to rea ch the rout[...]

  • Página 105

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration QoS (Quality of Service) QoS function helps you to control your network traf fic for each application from LAN (Ethernet and/or Wireless) to W AN (Internet). It facilit ates you to control the different quali ty and speed of through put for each application when the system is r unning with[...]

  • Página 106

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Destination IP address Range : The destination IP address or range of p ackets to be monitored. DSCP Marking : Differe ntiated Services Code Point (DSCP), it is the first 6 bits in the T oS byte. DSCP Marking allows users to assign specific app lication tr affic to be executed in priority [...]

  • Página 107

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Outbound IP Throttling (LAN to W AN) IP Throttling allows you to limit the speed of IP traffic. T he value entered will limit the speed of the application that you set to the specified value’ s multiple of 32kbps. Click Clear Y ou can click Clear to delete the existin g A pp lication. Ap[...]

  • Página 108

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Inbound IP Throttling (W AN to LAN) IP Throttling allows you to limit the speed of IP traffic. T he value entered will limit the speed of the application that you set to the specified value’ s multiple of 32kbps. Click Clear Y ou can click Clear to delete the existin g A pp lication. App[...]

  • Página 109

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Example: QoS for your Network Connection Diagram Normal PCs Vo I P Restricted PC Information and Settings Upstream: 928 kbp s Downstream: 8 Mbps V oIP User : 192.168.1.1 Normal Users : 192.168.1.2~192.168.1.5 Restricted User: 192.168.1.100 0 100 200 300 400 500 kbps VoIP/VP N HI GH Othe rs[...]

  • Página 110

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Mission-critical application Mostly the VPN connection is mission-critical application for doing data exchange between head and branch office. The mission-critical application must be sent out smoothly without any dropping. Set priority as high level for preventing any other applications t[...]

  • Página 111

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Sometime your customers or friends may upload their f iles to your FTP server and that will saturat e your downstream bandwidth. The settings below help you to limit bandwidth for the restricted application. 11 0[...]

  • Página 112

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Virtual Server (“Port Forwarding”) In TCP/IP and UDP networks a port is a 16-bit number used to identify which application program (usually a server) incoming connections should be delivered to. Some port s have numbers that are pre-assigned to them by the IANA (the Internet Assigned N[...]

  • Página 113

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Add Virtual Server Because NA T can act as a “natural” Internet firewall, yo ur router protects your network from being accessed by outside use rs when using NA T , as all incoming connection attempt s will point to your router unless you specifically create V irtual Server entries to [...]

  • Página 114

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Example: If you like to remote accessing your Router through the W eb/HTTP at all time, you would need to enable port number 80 (Web/HTTP) and map to Route r ’s IP Address. Then all incoming HTTP requests from you (Remote side) will be forwarded to the Router with IP address of 192.168.1[...]

  • Página 115

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Edit DMZ Host The DMZ Host is a local computer exposed to the Internet. When setting a p articular internal IP address as the DMZ Host, all incoming packet s will be checked by the Firewall and NA T algorithms then passed to the DMZ host, when a packet received does not use a port number u[...]

  • Página 116

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Edit One-to-One NA T (Netw ork Address T ranslation) One-to-One NA T maps a specific private/local IP address to a global/public IP address. If you have multiple public/W AN IP addresses from you ISP , you are eligible for One-to-One NA T to utilize these IP addresses. NA T T ype: Select d[...]

  • Página 117

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Time Schedule: A self-defined time period to enable your virtual server . Y ou ma y specify a time schedule or Always on for the usage of this V irtual Server Entry . For setup and detail, refer to Tim e Schedule section Application : Users-defined description to identify this entry or cli[...]

  • Página 118

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Example: List of some well-known and registered port numbers. The Internet Assigned Numbers Authority (IANA) is the central coordinator for the assignment of unique parameter values for Int ernet protocols. Port num bers range from 0 to 65535, but only ports numbers 0 to 1023 are reserved [...]

  • Página 119

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Time Schedule The T ime Schedule supports up to 16 time slot s which helps you to manage your Internet connection. In each time profile, you may schedule specific day(s) i.e. Monday through Sunday to restrict or allowing the usage of the Internet by users or applications. This T ime Schedu[...]

  • Página 120

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Configuration of Time Schedule Edit a Time Slot 1. Choose any Time Slot (ID 1 to ID 16) to edit, click Edit. Click Edit Note: Watch it carefully, the days you have sel ected will pres ent in capital letter. Lower case letter shows the day(s) is not selected, and no ru le will apply on this[...]

  • Página 121

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Advanced Configuration options within the Advanced section are for users who wish to take advant age of the more advanced features of the router . Users who do not underst and the features should not attempt to reconfigure their router , unless advised to do so by support staff. Here are i[...]

  • Página 122

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Dynamic DNS The Dynamic DNS function allows you to alias a dynamic IP address to a static hostname, allowing users whose ISP does not assign them a static IP address to use a domain name. This is especially useful for hosting servers via your SHDSL connection, so that anyone wishing to con[...]

  • Página 123

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Check Email This function allows you to have the router chec k your POP3 mailbox for new Email messages. The Mail LED on your router will light when it detects new messages waiting for download. Y ou may also view the status of this function using the S tatus – Email Checki ng section of[...]

  • Página 124

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Device Management The Device Management advanced configuration settings al low you to control your router ’s security options and device monitoring features. Embedded Web Server ( 2 Management IP accounts) HTTP Port: This is the port number the router’s embedded web server (for web-bas[...]

  • Página 125

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration After 100 seconds, the device will au tomatically logout User A. Universal Plug and Play (UPnP) UPnP of fers peer-to-peer network connectivity for PCs and other network devices, along with control and data transfer between devices. UPnP offers many advantages for users running NA T routers[...]

  • Página 126

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration  IP group  ICMP group  TCP group  UDP group  EGP (not applicable)  T ransmission  SNMP group From RFC1650 (EtherLike-MIB):  dot3S tat s From RFC 1493 (Bridge MIB):  dot1dBase group  dot1dTp group  dot1dS tp group (if configured as spanning tree) From RFC 14[...]

  • Página 127

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration IGMP IGMP , known as Internet Group Management Protocol , is used to management host s from multicast group. IGMP Forwarding: Accepting multicast packet. Default is set to Enable. IGMP Snooping: Allowing switched Ethernet to check and make correct forwarding decisions. Default is set to Di[...]

  • Página 128

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Ethernet1: P2, P3 and P4 (Port 2, 3, 4) Please uncheck P2, P3, P4 from Ethernet VLAN Port first. Note: You should setup each VLAN gro up with caution. Each Bridge Interface is arranged in this order. Bridge Interface VLAN Port (Always start s with) Ethernet P1 / P2 / P3 / P4 Ethernet1 P2 /[...]

  • Página 129

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration S paces next to VPI and VCI, type 0 and 33 in respectively . Select appropriate A TM Class, Encapsulation Method, Acceptable Frame T ype, Filter T ype and PVID for Untagged Frames. VPI and VCI: Enter the information provided by your ISP . A TM Class: The Quality of Service for A TM layer .[...]

  • Página 130

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Step 3: Setup VLAN Service Go to Configuration  Advanced  VLAN Bridge DefaultVlan lists all member port s. It is necessary to group specific member ports for each VLAN. From the example, two VLAN groups are requested: Dat a and Video. T o create another VLAN group for Video by clicki[...]

  • Página 131

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Mapping the VLAN Bridge with Bridge Interface created in S tep1, you will see the conformable relationship in these two screenshot s. Step 4: IGMP Snooping Enable Go Configuration  Advanced  IGMP . IGMP Snooping must be enabled in order to allow video stream forwarding correctly . Sa[...]

  • Página 132

    SHDSL VPN Fire w all Bridge/Router Chapter 4: Configuration Logout T o exit the router ’s web interface, choose Logout . Please ensure that you have saved the configuration settings before you logout. Be aware that the router is restricted to only one PC accessing the configuration we b pages at a time. Once a PC has logged into the web interface[...]

  • Página 133

    SHDSL VPN Fire w all Bridge/Router Chapter 5: T roubleshooting Chapter 5: T roubleshooting If the router is not functioning properly , first check this chapter for simple troubleshooting before contacting your service provider or Billion support. Problems st arting up the router Problem Corrective Action None of the LEDs are on when you turn on the[...]

  • Página 134

    SHDSL VPN Fire w all Bridge/Router Appendix A: Product Support and Contact Information APPENDIX A: Product Support and Cont act Information Most problems can be solved by referring to the T roubleshooting section in the User ’s Manual . If you cannot resolve the problem with the T roubleshooting chapter , please contact the dealer where you purch[...]