Avaya 2420 manual

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Buen manual de instrucciones

Las leyes obligan al vendedor a entregarle al comprador, junto con el producto, el manual de instrucciones Avaya 2420. La falta del manual o facilitar información incorrecta al consumidor constituyen una base de reclamación por no estar de acuerdo el producto con el contrato. Según la ley, está permitido adjuntar un manual de otra forma que no sea en papel, lo cual últimamente es bastante común y los fabricantes nos facilitan un manual gráfico, su versión electrónica Avaya 2420 o vídeos de instrucciones para usuarios. La condición es que tenga una forma legible y entendible.

¿Qué es un manual de instrucciones?

El nombre proviene de la palabra latina “instructio”, es decir, ordenar. Por lo tanto, en un manual Avaya 2420 se puede encontrar la descripción de las etapas de actuación. El propósito de un manual es enseñar, facilitar el encendido o el uso de un dispositivo o la realización de acciones concretas. Un manual de instrucciones también es una fuente de información acerca de un objeto o un servicio, es una pista.

Desafortunadamente pocos usuarios destinan su tiempo a leer manuales Avaya 2420, sin embargo, un buen manual nos permite, no solo conocer una cantidad de funcionalidades adicionales del dispositivo comprado, sino también evitar la mayoría de fallos.

Entonces, ¿qué debe contener el manual de instrucciones perfecto?

Sobre todo, un manual de instrucciones Avaya 2420 debe contener:
- información acerca de las especificaciones técnicas del dispositivo Avaya 2420
- nombre de fabricante y año de fabricación del dispositivo Avaya 2420
- condiciones de uso, configuración y mantenimiento del dispositivo Avaya 2420
- marcas de seguridad y certificados que confirmen su concordancia con determinadas normativas

¿Por qué no leemos los manuales de instrucciones?

Normalmente es por la falta de tiempo y seguridad acerca de las funcionalidades determinadas de los dispositivos comprados. Desafortunadamente la conexión y el encendido de Avaya 2420 no es suficiente. El manual de instrucciones siempre contiene una serie de indicaciones acerca de determinadas funcionalidades, normas de seguridad, consejos de mantenimiento (incluso qué productos usar), fallos eventuales de Avaya 2420 y maneras de solucionar los problemas que puedan ocurrir durante su uso. Al final, en un manual se pueden encontrar los detalles de servicio técnico Avaya en caso de que las soluciones propuestas no hayan funcionado. Actualmente gozan de éxito manuales de instrucciones en forma de animaciones interesantes o vídeo manuales que llegan al usuario mucho mejor que en forma de un folleto. Este tipo de manual ayuda a que el usuario vea el vídeo entero sin saltarse las especificaciones y las descripciones técnicas complicadas de Avaya 2420, como se suele hacer teniendo una versión en papel.

¿Por qué vale la pena leer los manuales de instrucciones?

Sobre todo es en ellos donde encontraremos las respuestas acerca de la construcción, las posibilidades del dispositivo Avaya 2420, el uso de determinados accesorios y una serie de informaciones que permiten aprovechar completamente sus funciones y comodidades.

Tras una compra exitosa de un equipo o un dispositivo, vale la pena dedicar un momento para familiarizarse con cada parte del manual Avaya 2420. Actualmente se preparan y traducen con dedicación, para que no solo sean comprensibles para los usuarios, sino que también cumplan su función básica de información y ayuda.

Índice de manuales de instrucciones

  • Página 1

    2420 Digital T elephone User’ s Guide 555-250-7 01 Issue 1 Ma y 200 2[...]

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    NO TICE While re asonab le eff or ts w ere made to ensure t hat the in fo r mation in thi s docum ent w as comple te and acc ura te at the ti me of printing , A va ya In c. can assume n o respons ibility f or an y errors . Changes or correc tions to t he inf or mation containe d in this docum ent ma y be inc or pora ted in to future is sues . HEARI[...]

  • Página 3

    iii Contents Over view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Support for Call Center Users . . . . . . . . . . . . . . . . . . . . 2 Support for Optional Devices . . . . . . . . . . . . . . . . . . . . . 3 Safet y In forma tion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2420 Telephone Com[...]

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    iv[...]

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    1 Over vie w The 2420 Digital T elephone is a m ulti-line digital te lephone f or use w ith an A va ya M ultiV antage™ soft ware 1.1 or late r . It is desi gned to pu t con v enient f eatures and cap abilitie s at y our finge r tips, includin g: • an easy-to-r ead scree n— that allo ws you to vie w call ap pear ance/f eature but ton labels, t[...]

  • Página 6

    2 Suppor t f or Call Center Users T o meet th e needs of th ose working in call center s, the 2420 tele phone off ers the f ollo wing: • Call Center M ode operation— a vailab le from the Opt ions Scree n, this setting changes the st andard displa y from 8 to 12 call appea rance/f eature bu tton la bels . When y ou select this mode , the botto m[...]

  • Página 7

    3 Support f or Optional Devi ces Optiona l de vices are a v ailab le to e xpand the c apabiliti es of the 2420 telephon e. They incl ude: • 20A Stand — Ev er y 2420 telephone comes equipp ed with a con v er tibl e stand that allo ws y ou to in stall the 2 420 teleph one on y our desk top or on a wal l. Y ou m ust replac e this con ver tib le st[...]

  • Página 8

    4 2420 T elephone Components Refer to Figure 1 be low to famil iarize yours elf with you r 2420 telephon e screen displa y, buttons, and prog rammable feature s. FIGURE 1 2 420 T elephone Compone nts T abl e 1 describes the 2 420 telephone c omponen ts pres ented in F igure 1. MESSA GES HOLD TRANSFER CONFERENCE DR OP REDIAL SPEAKER HEADSET MUTE EXI[...]

  • Página 9

    5 T ABLE 1 Th e 2420 T elephone Comp onents The f ollowing items corres pond to th e num bers in Fi gure 1. 1) Call appearance/feature buttons — F or acc essi ng i ncomi ng/o utgoi ng lin es and pr ogra mmed f eatur es. An underscore indica tes the currently select ed call app earance. 7) Dia lpad — Stan dard 12-button pad f or dia ling telepho[...]

  • Página 10

    6 2420 T elephone User Chec klist The remainder of th is guide conta ins proc edures f or using s pecific sc reens , f eatures, an d ke ys on the 2420 tele phone . The f ollo wing tab le directs y ou to sectio ns e xplaining spe cific ac tivities y ou ma y want to p erf or m. To S e e Unders tand cal l appear ance / f eature b utton dis pla ys “T[...]

  • Página 11

    7 The Home Screen The Hom e screen , which co nsists o f three pag es, d ispla ys the a vaila ble call appear ance/fe ature b uttons, ca ller ID inf or mation, the current date and t ime, softk e y s , and inf ormation pro vided b y the A va ya call proc essing system. In gener al, you use th e Home s creen to perf or m stand ard call handlin g. Wh[...]

  • Página 12

    8 Navigating i n the Home Screen P ages Call Appearance a nd Call Identification Displa ys By def ault, the 2 420 telep hone has eight cal l appear ance /f eature b uttons per screen page; 12 c all appe arance /f eature b uttons are shown on the firs t two pages of the Ho me Screen when Call Center m ode is enab led. Beginni ng with the first b utt[...]

  • Página 13

    9 Status Icons The icon s displa y ed on the call appe aran ce/f eature b uttons of y our 2420 telephon e are e xplained i n the f ollow ing tab le. These icons re place th e function ality of t he green LEDs and equi va lent flas h rates . In additi on, the f ollow ing ico ns are di spla yed in ce r tain f eature-spe cific applica tions . Status I[...]

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    10 Call-Handling Features The procedures in this section assume t hat y ou are pe rf orming call h andling with the Ho me screen displa ye d on the 2420 telepho ne. I n addition to comm on procedu res pro vided i n this se ction, ref er to the Ov erview f or the A va ya MultiV antage™ Softw are (555-233-767) f or alter nate proce dures . When a c[...]

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    11 . The Speed Dial f eature all ows yo u to ha v e the 242 0 telephon e auto maticall y dial cal ls to tel ephone numbe rs stored in y o ur per sonal direct or y . See the procedure s in “Managi ng Y our Speed D ial List ” on page 17 for creat ing and maintai ning y our pers onal 2420 telephon e directory . T o make a call to a per sonal direc[...]

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    12 . The tw o-wa y b uilt-in s peak er phone allo ws yo u to mak e and ans wer calls witho ut lifting you r handset. K eep in mind th at tw o-wa y speak er phones ma y not ope rate satisf actorily in e very en vironmen t (such as in v er y noisy locati ons). T o make or answ er a call w ithout lifting the handset, or to use t he speakerp hone with [...]

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    13 . The T ransf er fea ture allo ws you t o trans fe r a call from y our telephon e to another e xtensio n or outsi de num ber . T o transfer the current ca ll to another e x tensio n 1. While on a cal l, pres s . 2. When y ou hear di al tone , dial th e numb er to which the call is to be tran sf erred. 3. Do o ne of the f ollo wing: • T o trans[...]

  • Página 18

    14 The Conf erence f eature allo ws you t o conf erence up to six parties (inclu ding y ourself) on a call. T o ad d another party to a call 1. Press . 2. When y ou hear dial tone , dial the numbe r of the pers on y ou wa nt to add to t he call. 3. W ait for an ans wer . 4. T o add the person to the ca ll, press again. (If the c alled party does no[...]

  • Página 19

    15 The Speed Dial Screen Using the Speed Di al screen , yo u can sto re up to 104 spee d dial ent ries in the personal directory of y our 2420 teleph one. Y ou can ac cess th is scree n by pressing th e SpDial so ftke y at the Home s creen. Note: The pe rsonal di rectory containin g yo ur speed dial entrie s of nu mbers yo u call freq uently i s st[...]

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    16 W orking in the Speed Dial Screen Note: After y ou access specific screens to manag e y our speed dial entries , the sof tke ys displa yed at the botto m of the s creen ch ange to ref lect the activities that y ou can perf orm. F or e xample, w hen y ou access th e Edit sc reen, y ou can choose f rom the Add , Delete , and Done k eys. The Edit a[...]

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    17 Mana ging Y our Speed Dial List Usin g the Speed Dial scre en, y ou can s tore up to 104 speed dial entries in y our person al 2420 te lepho ne directo r y . Y ou ca n acces s this scree n by pressi ng the SpDial softk ey at the Home screen. When y ou ha ve created a speed di al list, t he Speed Dial scre en displ a ys the sa v ed ent r ies in a[...]

  • Página 22

    18 Dialing Con ventions It is impor tant that y ou obse r v e the f ollo wing con ven tions as you enter s peed dial number s: • Y ou can en ter tele phone n umbers u p to 20 ch arac ters long , includi ng speci al char acters an d spaces . • Y ou mus t include the co de require d to acce ss an outs ide line (f or exam ple, “9”) f or ex ter[...]

  • Página 23

    19 6. When y ou are don e entering the telephone num ber , do one of the f ollowing: • T o sav e yo ur entries and return to the Speed D ial sc reen, press the Save softkey . • T o contin ue wit hout sa ving your entr ies , press th e Cancel so ftke y . • T o return to P age 1 of the Home scre en without s aving yo ur entries , press . 7. Rep[...]

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    20 7. When y ou are don e making changes , do one of th e f ollo wing: • T o sav e yo ur entries and return to the Edit screen, p ress the Save softk e y . • T o return to the Edit scr een without sav ing y our entries , pre ss the Cancel softkey . • T o return to P age 1 of the Home scre en without s aving yo ur entries , press . 8. Rep eat [...]

  • Página 25

    21 The Call Log Screens The 2420 telep hone can store up t o 100 entrie s in the Ca ll Log . By def ault, all ne w calls are logged, a nd the n umber of new ca lls is d ispla yed below the dat e and tim e on y our 2420 telephon e (see “The Home Screen” o n page 7). Note: When pow er to the telephon e is inte rrupted, all en tries in the Cal l L[...]

  • Página 26

    22 The mos t recent ca ll is di spla yed in the top-m ost posit ion of the first page . When the log i s full (th at is , 100 cal ls), the log autom atically deletes the olde st call inf ormation to allo w f or continuo us loggi ng witho ut interruption. I n addit ion, yo u can del ete sp ecific en tries from the Call Lo g Detail screen. Note: Ev e[...]

  • Página 27

    23 Call Log Detail Screen The Call Log Deta il scree n, whic h is acces sed from t he Call Log Summary screen , allo ws y ou to: • Vie w addit ional inf ormation, such as call type and the date and time th at the cal l w as proc essed. • Mak e a call to the entry displa yed di rectly fro m this s creen (se e “Using th e Call Log” on page 2 [...]

  • Página 28

    24 W orking in the Call Log Detail Screen W orking in t he Call Log Detail Scr een T o Press Mak e a call to th e entry displ a yed The Call s oftk ey Vie w the ne xt call log e ntry The right arro w k ey Vie w the pre vious ca ll log en tr y The left ar row k ey Remo ve th e select ed entry The Delete softk ey Sav e the s ele cted ent r y as a spe[...]

  • Página 29

    25 Using the Call Log The Cal l Log f eature is f actory set to rec ord ans wered, una ns wer ed, and outgoing calls . For in formation o n disab ling the Call Log or changing the ca ll types y ou want logged, s ee “Call Log Set up” on p age 30 in “Selecting P ersonal ized Options .” T o vie w the list of al l calls recor ded in the Ca ll L[...]

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    26 4. Press the Save softk ey . The Edit Na me scr een is di splay ed show ing the n ame an d numbe r information f r om the Call Log. 5. Do on e of the f ollow ing: • T o sa v e the entry to y our Speed Dial L ist as sho wn on the curren t screen , press th e Save softk ey . • T o edit th e telephon e num ber to incl ude a co de required to ac[...]

  • Página 31

    27 The Options Screen The Opti ons screen, which is accessed b y pressin g the Option softk e y at the Home scre en, allo ws you t o set y our pref erences f or the f ollowin g: • ring pattern • scre en co ntrast • log setu p • visu al r ing • self test • disp la y mode — normal displ ay mode (8 call appear ance/f eature butto ns) or [...]

  • Página 32

    28 W orking in the Opti ons Screen Note: If y ou press th e right arro w ke y ( > ), a seco nd scree n is disp la ye d that allo ws y ou to enab le and di sab l e the A utomatic G ain Co ntrol (A GC) f eature f or the handset and he adset conn ected to the 2420 telep hone. It is s trongly rec ommend ed that y ou lea ve the def ault setting uncha[...]

  • Página 33

    29 Selecting P ersonalized Options The Rin g P attern optio n on the O ptions s creen al lows y ou to choo se a personal ized ringing p attern for you r telepho ne. Y ou can c hoose from among eight dif feren t patterns. Note: If y ou receiv e an incoming call whil e y ou are w orking i n the Ring P atter n option screen, y ou are aut omatically re[...]

  • Página 34

    30 3. Use t he arro w ke ys to adjust the le v el of cont rast. Note: If an EU24 is connecte d to y our 2420 telephon e, the displ a y sho ws the contras t le vel f or the EU24 as well. Press the appr opriate b utton to in dicate whe ther y ou w ant to ad just the contr ast f or the telepho ne or the EU 24. 4. Do on e of the f ollow ing: • T o re[...]

  • Página 35

    31 The Visua l Ring o ption on t he Op tions sc reen allo ws you to choose a visua l alert for incom ing calls . When y ou enab le this o ption, the tel ephone rings an d the la mp above the 24 20 disp lay area flas hes wh en an inc oming call ar ri v es. T o set the Vi sual Ring optio n 1. F rom th e Home sc reen, pr ess the Option soft ke y . The[...]

  • Página 36

    32 When the 2420 telephone is first i nstalled , it is set to di spla y 8 call appear ance/f eature b uttons pe r screen p age. Th e Disp la y Mode option on the Op tions sc reen allo ws users (p ar ticularly tho se working in Call Centers ) to cho ose an a lternate disp la y of 12 call a ppear ance/f eature b uttons on e ach of the fi rst tw o scr[...]

  • Página 37

    33 The Er ase All o ption on t he Options sc reen allo ws you to er ase all o f the personal ized settings and res et the 24 20 telephone to i ts def ault se ttings . This opti on er ases all e ntries sa ved in you r Call Lo g and Spee d Dial L ist. Note: The c ontrast lev el setting i s not change d by the Er ase All option. T o erase al l per son[...]

  • Página 38

    34 When the 2420 telephone is fir st installed , it is set to di spla y screen te xt in English . The L anguage o ption on t he Option s screen allo ws y ou to choose anot her language , incl uding: • German (Deutsch) • F rench (F rançai s) • Spanish (Español) • Italian (Italiano) • Dutch (N ederlands) • P or tuguese (P or tuguês) No[...]

  • Página 39

    35 Using Selected V oice Features The f ollowi ng f eatures are a vail abl e only if you r system manager has adminis tered them as f eature b uttons on yo ur 2420 telephone or has supp lied yo u with th e required fe ature acc ess codes . The Abb re viated Dialin g (AD) f eature allo ws you to stor e select ed telepho ne numbe rs f or quick and ea[...]

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    36 The Ca ll P ark fea ture allo ws you to put a ca ll on hold at your tel ephone f or retrie val at a ny e xtension. T o park a call at y our extens ion (fo r retriev al at an y extensio n) when a Call P ark button is administe red 1. Press Call P ark . 2. Hang up . T o park a call at y our extens ion (fo r retriev al at an y extensio n) when a Ca[...]

  • Página 41

    37 . The Lea ve W ord Callin g (L WC) f eature le av es a messag e f or a pers on at another e xtensio n to call y ou bac k. The c alled party will be ab le to dial the messag e service (fo r exam ple, a n attendan t, A U DIX or o ther v oice mail system , a co ve ring user , etc.) to retrie ve a short, standard mess age whi ch giv es y our name an[...]

  • Página 42

    38 The Send All Call s f eature temp orarily sends al l y our calls to your v oice mail syste m or to ano ther e xtension in the same s ystem. Note th at priority calls and aut omatic callbac ks are not redire cted b y the Se nd All Calls f eature. Note: Bef ore y ou can use thi s fe ature , yo ur system manager m ust pro vide a co ve rage path f o[...]

  • Página 43

    39 Using Displa y Features The f ollowi ng f eatures are a vail abl e only if you r system manager has adminis tered them as f eature b uttons on yo ur 2420 tel ephone . The Cal l Timer a nd the Tim er f eatures are used to mea sure elap sed time on a call. The Call Tim er feature , on ce activ ated, mea sures el apsed time automati cally on all ca[...]

  • Página 44

    40 T o place a call to the name sho wn on the displa y 1. Pic k up the handset. 2. While t he name is sho wn, press the butt on (if administe red) or , if you do no t ha v e a button on y our set, press and then dial the number using the dial pad . Note: Y ou can also lea ve you r handset on-hoo k. The spe ake r phone will turn on auto maticall y w[...]

  • Página 45

    41 T ones and Their Meaning Note: The ta bles belo w desc ribe the def aults f or each ringing and f eedbac k tone. Check wi th y our syste m manag er to v er ify if the desc riptions in the Mean ing colum n are acc urate f or y our syste m. Ringing T ones are produced by an incomin g call. Feedbac k tones are those w hich y ou hear thr ough the ha[...]

  • Página 46

    42 Feedbac k T ones (c onti nued) T ones Meanin g cov erage One sh or t burst of tone ; indica tes y our call wi ll be se nt to anoth er e xtension to be ans wered b y a co v ering user . dial A co ntinuo us tone; i ndicates dialing can begi n. intercep t/ time-out An alternating hig h and lo w tone ; indicate s a diali ng error , a denial of the s[...]

  • Página 47

    43 Inde x Numerics 200A Mod ule Analog (U.S.) Ad junct Interface , 3 201A Mod ule Recorder In terface , 3 20A Stand , 3 2420 telepho ne displa y featu res , 39 feedbac ktones , 41 persona l directory , 15 ringing ton es , 41 supporte d languag es , 34 2420 telepho ne components , 4 2420 telepho ne display , 5 A Abbreviat ed Dialing , 35 AD button ,[...]

  • Página 48

    44 E editing Spe ed Dial en tries , 19 Erase All fe ature butto n , 33 Erase All op tion , 33 Erase softkey , 33 EU24 Expans ion Modu le , 3 Exit button , 5 F feature , 15 , 36 feedback tones , 41 G Group Listen feature , 2 H headset b utton , 5 headsets supported , 2 Hold fea ture , 11 Home scr een , 7 navigati ng pag es , 8 I inde x feat ure , 17[...]

  • Página 49

    45 S safet y informat ion , 3 saving Call Log entrie s , 25 scree n , 29 Self Test feature butt on , 31 Self Test optio n , 31 self-t est mode , 31 Send All Cal ls , 38 softkey s , 5 speaker but ton , 5 speakerp hone calls , 12 speakerp hone f eature , 12 Speed Dial List , 17 , 20 adding entr ies , 18 editing entries , 19 index f eature , 17 saving[...]

  • Página 50

    46[...]