ActionTec DSL Modem GT701WG-QW04 manual

D S L Mo d e m Mo del #: GT 701 W G-Q W0 4 F ir mw ar e V e rsi on : Q W04 -3 .60 .2 .0 .6. 3- GT7 01 -W G U s e r Ma n u a l V er 1. 0 Solutions for the Digital Life ™[...]

i T able of C onten ts 1 Introduction 1 P ack age Conten ts 1 Minimum System Requirements 1 F eatures 2 T echnical Suppor t 5 2 Using Qwest DSL 9 Connecting to the Internet 9 Disconnecting from the Internet 9 3 P er forming a Basic Setup 11 Basic Setup 11 Changing the User Name and P assword 13 4 Setting Up Static IP Address 15 Configuring for a Si[...]

ii Actiontec DSL Modem User Manual iii T able of C ontents ii 7 Using Utilities 55 W eb Activity Log 55 DSL S ettings 56 Restore Default S ettings 57 Upgrade Firmware 57 8 T roubleshooting 59 a Referenc e 63 Locating Computer Information 63 Locating Windows Operating System Files 64 b Static IP Address on the Comput er 67 Windows 98 SE 67 Windows M[...]

ii Actiontec DSL Modem User Manual iii T able of C ontents Notices 105 Regulatory Compliance Notices 105 Modifications 105 Miscellaneous Legal Notices 106 Limited W arranty 107[...]

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1 Intr oduc tion Th an k y ou f or pur c has in g th e A cti on te c 54 Mbp s DS L M od em . The M od em is the si mp les t wa y to co nn ect co mp ut er s t o a h igh- sp eed br oad ba nd c o nne cti on . Thi s ea sy -t o- use pr od uct is p erf ect fo r th e of fi ce or s mal l bu si ne ss. If yo u w ant to tak e y ou r c om put in g t o th e ne [...]

2 Actiontec DSL Modem User Manual 3 Chapter 1 Introduction s M ic r o so ft W i nd o w s 98 S e c o nd Ed it i o n ( SE ) , W i nd o w s M i ll e n n i u m Ed i t i o n ( M e) , W i nd o w s NT 4 .0 , W i n d o w s 20 00 , W i n d o w s X P , M a c OS 7 .1 +, M a c OS 8. 0+ , M ac O S 9. 0+ , o r M ac O S X + ☞ N ote : U SB L AN po rt is n ot su [...]

2 Actiontec DSL Modem User Manual 3 Chapter 1 Introduction Po wer Light Th e P o we r li ght di sp la ys the M od em ’ s c urr en t st at us . If th e P ow er lig ht gl ow s st ea di ly gr ee n, th e M od em is r ec ei vi ng po we r an d fu lly ope ra tio na l. W he n th e P o we r li ght fl as hes rap idl y , th e M od em is i nit ia liz in g. I[...]

4 Actiontec DSL Modem User Manual 5 Chapter 1 Introduction Rear Panel Th e r ea r pa nel of th e M od em co nt ai ns f iv e po rts (L in e, Ph on e, US B , Et he rne t, an d P o we r), as we ll as a R es et s wit ch . Power USB Ethernet Line Reset Phone Line Por t U sed to c onne ct the M ode m to a DS L (Di gital Su bsc riber Lin e) co nne ctio n.[...]

4 Actiontec DSL Modem User Manual 5 Chapter 1 Introduction Po wer Port U sed to co nn ect th e P o we r C or d t o th e M od em . N W ar ning : Do n ot un pl ug th e po w er c or d f ro m t he M o de m du r - in g th e r es et p ro ce ss . Do ing so m a y re su lt in pe rma ne nt da ma ge t o th e M od em . T echnical Suppor t Self Help T o o bta i[...]

6 Actiontec DSL Modem User Manual 7 Chapter 1 Introduction s DSL servi ce ins ta lla tio n s up port ☞ N ote : B ef or e at t emp ti ng a n y of th e abo v e, mak e su re ac ce ss to th e I nt ern et is a va il abl e. Adv anced Fea ture Suppor t Q w e s t D S L t e c h n i c a l s u p p o r t p r o v i d e s t h e f o l l o wi n g a d v a n c e d[...]

6 Actiontec DSL Modem User Manual 7 Chapter 1 Introduction s Mi cr os of t In t ern et C on ne cti on Sh ari ng ( ICS ) s A dv anc e d LA N c on fi gur ati on with mul ti ple co mp ut er s s N on -A cti ont ec -p r ovi de d ne tw ork car d /E th ern et c abl e i nst all at io n, c on fi gu- ra tio n, or tr o ubl es hoo ti ng s Co mm er ci al f ir e[...]

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9 U sing Qw est DSL Qw es t DS L op era t es o v er ho me or b us ine ss p hon e li ne s eq ui ppe d wit h Qw es t DS L se rvic e. F or thi s r ea so n, th e Qw es t DS L c on nec tio n i s no t po rtab le ; i t ca n ’t be ac c es sed whi le a wa y fr o m th e ho me or b usi ne ss . T o c on nec t wh ile tra v el ing, ask the IS P ab ou t a di al[...]

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11 P er forming a Basic S etup Th is c hap te r i s a gu id e th ro ugh a ba sic set up of th e M od em . Th e Ba sic Set up in cl ud es ins tru cti on s on ho w to c on nec t th e M od em to th e IS P an d c han gin g th e us er nam e an d pa ss wo r d all o win g ac c ess to the W eb C on fi gur ati on scr ee ns . T o c o mpl et e a b asi c se tu[...]

12 Actiontec DSL Modem User Manual 13 Chapter 3 Performing a Basic S etup 3. F ol lo w th e in st ruct io ns in the “ Se t U p/ Co nf ig ura tio n ” sc re en , the n c li ck Beg in Basic Setup . 4. I n th e ne xt wind o w , fol lo w t he o n- scr ee n i nst ruc tio ns , th en c li ck N ext . 5. I n th e ne xt scr ee n, ind ic at e wh eth er the[...]

12 Actiontec DSL Modem User Manual 13 Chapter 3 Performing a Basic S etup 6. Cl ic k Sav e and Restart in t he “ Sa v e an d R e sta rt ” scr e en. 7. Th e “ Co ngra tu la tio ns ” s cr ee n ap pea rs . Th e M od em is suc c es sf ull y c on fig ur ed . Th e P o we r li ght fl as hes rap idl y wh il e th e M od em re sta rts , the n gl ow s[...]

14 Actiontec DSL Modem User Manual 2. Th e “ Ch ang e A dm in U se rna me /P ass w or d” sc re en app ear s. Ent e r a ne w us er nam e (o pt io nal ) in the “N ew U se rn ame ” te xt bo x, the n a pa ss wo r d in th e “N ew P as sw or d” t ex t bo x. R e- en te r t he p ass w or d in the “R e- en te r N e w P ass wo r d” t e xt bo [...]

15 Setting Up Sta tic IP A ddress Th is c hap te r d eta il s ho w t o s et up th e M od em wit h a s tat ic IP add re ss . The fir st se cti on exp la in s th e c onf ig ura ti on u sin g a s in gle s tat ic IP ad dr es s; the sec o nd s ec- ti on e xpl ai ns th e c on fig ura ti on us in g a bl oc k of st ati c IP ad dr es ses . C onfiguring for [...]

16 Actiontec DSL Modem User Manual 17 Chapter 4 Setting Up Static IP 3. I n th e “S et U p/C o nfi gu rat io n ” scr ee n, sel ect Alter native Setup fr o m th e me nu on th e le ft sid e.[...]

16 Actiontec DSL Modem User Manual 17 Chapter 4 Setting Up Static IP 4. Th e “ A cti on te c DS L M od em Set up P ag e ” scr e en a ppe ar s. U sin g th e I nt er net Se rvic e P r ovi de r ( I SP ) wo rk she et , en te r th e fo ll owi ng in fo rma ti on: IS P P r ot oc ol (se lec t RFC1483 Bridged , RFC1483 Rout ed , PPP o A , or PPP o E b y[...]

18 Actiontec DSL Modem User Manual 19 Chapter 4 Setting Up Static IP 5. Sc r oll do wn t o th e “ I P Co nf ig ura tio n ” se cti on o n th e A cti on te c DS L M od em Se tu p P a ge s cr ee n, cl ic k on the ci rc le nex t t o “S ta tic , ” an d en te r th e IP ad dr es s ob ta ine d fr o m th e IS P w ork sh eet in th e IP t ex t bo x. ?[...]

18 Actiontec DSL Modem User Manual 19 Chapter 4 Setting Up Static IP 9. On c e th e M od em r es tart s, r etu rn t o th e Set up /C on fi gur ati on scr ee n a nd s ele ct Change A dmin P assword fr om t he m en u on the le ft s ide . 10. Th e “C ha ng e A dm in U se rna me /P ass w or d” sc re en app ear s. Ent e r a ne w us er nam e (o pt io[...]

20 Actiontec DSL Modem User Manual 21 Chapter 4 Setting Up Static IP C onfiguring for a Block of Static IP Addresses T o s et u p th e M od em to us e a b loc k o f sta ti c IP ad dr es se s: ☞ N ote : T o co mp let e th is pr oce du r e, y ou mus t ha ve ac ce ss to th e I nt ern et Se rvic e P r ovi de r ( I SP ) worksheet. I f no w or ksh ee t[...]

20 Actiontec DSL Modem User Manual 21 Chapter 4 Setting Up Static IP 4. Cl ic k Beg in Ad vanced Setup . 5. T he “ C on fig uri ng th e A dv an ce d Se tti ngs ” scr ee n ap pe ar s. Se le ct W AN IP Addr ess fr o m th e me nu on th e le ft sid e.[...]

22 Actiontec DSL Modem User Manual 23 Chapter 4 Setting Up Static IP 6. S ele ct “ Obt ai n an IP A ddr e ss t hr ou gh PP P o A , ” se lec t “U nn um ber e d M od e, ” th en ent e r th e gat e wa y a nd s ub net mas k ad dr es se s as sig ned by th e IS P in the “ Ga te wa y A dd re ss ” and “U nn umb er ed Su bn et M as k ” te xt [...]

22 Actiontec DSL Modem User Manual 23 Chapter 4 Setting Up Static IP 9. I n t he “ D HC P Se r v er Co nf igu rat io n ” scr ee n, sel ect “S tat ic ” fr o m th e “ D NS ” op ti ons nea r th e c en te r o f the scr e en, the n e nt er th e DN S Se rve r I P ad dr es se s as sig ned by the ISP in the ap pr op ria te te xt bo x e s. ☞ N[...]

24 Actiontec DSL Modem User Manual 13. Th e “C ha ng e A dm in U se rna me /P ass w or d” sc re en app ear s. Ent e r a ne w us er nam e (o pt io nal ) in the “N ew U se rn ame ” te xt bo x, the n a pa ss wo r d in th e “N ew P as sw or d” t ex t bo x. R e- en te r t he p ass w or d in the “R e- en te r N e w P ass wo r d” t e xt bo[...]

25 # C onfiguring A dv anc ed S ettings T h is c ha pt er c o n ta i n s i n fo rm a t io n c o n c e rn i n g t he a d va n c e d c o n f ig ur a ti on o pt i o n s o f t h e M o d e m , s uc h as wi r e l es s s et t i ng s , r e m o t e m a na g e m e n t, a nd W e b s it e b lo c k i n g. Acc essing Adv anced S ettings T o a cc es s t he A dv a[...]

26 Actiontec DSL Modem User Manual 27 Chapter 5 Configuring Adv anced S ettings 4. I n th e ne xt scr ee n, re ad th e r ec om me nda ti on s. T o pe rfo rm an ad van ce d se tu p on the M od em , cl ic k Be gin Advanc ed S etup . 5. T he “ C on fig uri ng th e A dv an ce d Se tti ngs ” scr ee n ap pe ar s. T o c hec k al l th e se t- ti ngs , [...]

26 Actiontec DSL Modem User Manual 27 Chapter 5 Configuring Adv anced S ettings ☞ N ote : S om e D SL pr ov id er s us e P PP o E /P PP oA t o e st ab li s h c o m- m un ic at io n wit h a n e n d u se r . If u ns ur e ab ou t w hi c h c o nn ec ti on i s p r es en t, c he ck wit h th e I nt ern et Se rvi c e P r o vi de r ( IS P) be f or e c o n[...]

28 Actiontec DSL Modem User Manual 29 Chapter 5 Configuring Adv anced S ettings Obtain an IP Addr ess through PPPoE or PPP oA Se lec t on e o f the se op ti on s to all o w th e M od em t o us e th e P oi nt- t o-P o int ov e r E the rn et ( PPP oE ) or P o int -t o- P oin t o v er A TM ( P PP oA ) pr ot oc o l. “ B roadband Connection v ia PPP o[...]

28 Actiontec DSL Modem User Manual 29 Chapter 5 Configuring Adv anced S ettings Encapsulation (PPPoA only) S e l e c t o n e o f t h e e n c a p s u l a ti o n o p t i o n s , b a s e d o n i n f o r m a t i o n r e c e i v e d f r o m t h e I S P . Save & A pply C l i c k t h i s b u t t o n t o s a v e a n d a p p l y t h e c h a n g e s m a [...]

30 Actiontec DSL Modem User Manual 31 Chapter 5 Configuring Adv anced S ettings Specify a Static IP Address Se lec t th is o pti on if th e ISP se r vic e is co nf igu r ed t o us e RF C 14 83 B rid ged or R ou te d us in g a st at ic I P A dd re ss . En te r th e IP Addr ess , Subnet Mask , an d Default M o dem A ddress pr o vid ed b y th e IS P i[...]

30 Actiontec DSL Modem User Manual 31 Chapter 5 Configuring Adv anced S ettings Unnumbered Mode/VIP M ode I f a bl oc k of pub li c st at ic I P add r ess es was pur c ha sed fr om the ISP , sel ect U nnumbered Mode b y cl ic ki ng i n th e ap pr o pri at e c hec k bo x. Th en , en te r th e IP A ddress and Subnet Mask in t he “ Ga te wa y A dd r[...]

32 Actiontec DSL Modem User Manual 33 Chapter 5 Configuring Adv anced S ettings T o a cti va te the wir el ess “ radi o ” of th e M od em , cl ic k in the cir c le ne xt to “ On . ” T o tu rn i t of f, c lic k i n th e ci rc le ne xt t o “ Of f. ” ESSID ESSID is th e ne tw or k na me a ssi gne d t o th e wir el es s ne tw ork . Th e fa [...]

32 Actiontec DSL Modem User Manual 33 Chapter 5 Configuring Adv anced S ettings WEP A ct iv at ing WEP an d cl ic kin g N ext in th e W ir e les s Se tti ng s sc re en ge ne rat e s th e “ W EP K ey” sc re en . H er e, the au the nt ica ti on type, en crypti on le ve l, an d WE P k ey s ar e en te r ed t o act iv at e WE P (W i re d Eq ui va le[...]

34 Actiontec DSL Modem User Manual 35 Chapter 5 Configuring Adv anced S ettings 2 56 - bi t W EP 2 56 - b it W EP r e qu i r e s o n e k ey , c om p ri s in g 29 h e xa d ec i ma l p ai r s. A h e xa d ec i ma l d ig it c o n si s ts o f al p h an u m er ic c h a ra ct e r s r a ng in g fr o m 0 - 9 o r A - F . A n e x am p le o f a 25 6 - b i t W [...]

34 Actiontec DSL Modem User Manual 35 Chapter 5 Configuring Adv anced S ettings W P A A ct i va t in g WP A ( W i -F i P r ot ect ed A cc es s) an d c lic ki ng N ext in t h e W ir el e ss S et t in gs s c r ee n g en e ra t e s t h e “ W ir el es s WP A Se tti ngs ” s cr ee n . Th er e a re tw o le ve ls of WP A . Th e “ Gr ou p K ey I nt e [...]

36 Actiontec DSL Modem User Manual 37 Chapter 5 Configuring Adv anced S ettings Wir eless MAC Authentica tion Se lec tin g W ireless MA C A uthentication in t he “ A d van ce d Se tti ng s” scr ee n g en er - at es the “W ir el es s MA C A u th ent ic ati on ” s cr ee n. Th is fe at ur e al lo ws the us er t o c on tr ol the W ir el ess LAN[...]

36 Actiontec DSL Modem User Manual 37 Chapter 5 Configuring Adv anced S ettings 802.11b/g Mode A c c ess to the M od em ’ s n etw o rk ca n be re str ict ed to wir el es s cl ie nt s us ing ei the r th e 80 2.1 1 b or 802 .1 1 g wi re les s ad ap te rs . Cl ic k on the do wn ar ro w ne xt to the te xt bo x an d se le ct th e d esi r ed o pti on .[...]

38 Actiontec DSL Modem User Manual 39 Chapter 5 Configuring Adv anced S ettings DHCP Ser ver Configur ation C l i ck in g N e x t i n th e “ D HC P S e rv er ” s c r e e n g en e r a t e s th e “ D HC P S e rv er S e t t in g s ” s c r e en . C ha n g e I P ad d r e s s r an g e a n d D NS s e rv e r in fo rm a t io n h er e . Beginning IP [...]

38 Actiontec DSL Modem User Manual 39 Chapter 5 Configuring Adv anced S ettings Ser vices Blocking Se lec tin g Ser v ices Blocking in the “ A d van c ed S ett ing s ” scr e en g en era te s th e “ Servi ce s B loc ki ng ” sc r een . T o m odi fy In te rne t pr ivi leg es ( W eb , FT P , N ew sgr ou ps , et c. ) fo r th e c om pu te rs on t[...]

40 Actiontec DSL Modem User Manual 41 Chapter 5 Configuring Adv anced S ettings W ebsite Block ing Se lec tin g W e bsite Blocking in t he “ A dv an ce d Se tti ngs ” scr ee n g en era te s th e “ W eb si te Blo ck in g” scr ee n. Thi s fe at ur e e nab le s th e M od em to blo ck W eb s it es t o al l c om put e rs on the net wo rk . T o b[...]

40 Actiontec DSL Modem User Manual 41 Chapter 5 Configuring Adv anced S ettings ☞ N ote : B ef or e R e mot e M a nag em en t ca n be acti va t ed, the adm in - is tra to r pa ss wo r d mu st be se t. T o d o th is , go to th e Se tup sc re en an d se le ct C han ge A d min P as sw or d . F oll ow the in stru cti on s in th e su bs eq ue nt s cr [...]

42 Actiontec DSL Modem User Manual 43 Chapter 5 Configuring Adv anced S ettings Cl ic ki ng A dvanced br ing s up the “ A d van c ed P ort Fo rwa r d” sc re en . I n th is sc re en , th e us er ca n al lo w o nly ce rta in IP ad dr es ses to ac ce ss fo rwa rd ed po rts . Ent e r th e po rt ran ge of th e fo rwa r ded port s in the “R em ot e[...]

42 Actiontec DSL Modem User Manual 43 Chapter 5 Configuring Adv anced S ettings M W ar ning : Th e DMZ hos t c om pu te r wil l be vu ln era bl e to co m- pu t er h ac ke rs on th e I nt ern et wh il e in DM Z mo de. F irewall Se lec tin g Firewall i n th e “ A d va nc ed Se tti ngs ” scr ee n g ene ra te s th e “F ir ew all Se cu rity Le v e[...]

44 Actiontec DSL Modem User Manual 45 Chapter 5 Configuring Adv anced S ettings NA T (Net wor k Address T ranslation) Se lec tin g N A T i n th e “ A d va nc ed Se tti ngs ” scr ee n g en era te s th e “ N A T ” scr e en. The M od em ’ s bas ic fir e wal l se cur ity i s ba sed on N A T . Di sa bli ng N A T al lo ws the co m- pu t er s co[...]

44 Actiontec DSL Modem User Manual 45 Chapter 5 Configuring Adv anced S ettings IP QoS Setting Se lec tin g IP QoS Se tting in t he “ A dv an ce d Se tti ng s” scr ee n g ene ra te s th e “I P Qo S Se tti ng ” sc r ee n. I n th is sc re en , th e us er ca n pr ior iti ze ce rta in type s of tra ffi c ( i.e ., v oi ce da ta) ov e r no rma l [...]

46 Actiontec DSL Modem User Manual 47 Chapter 5 Configuring Adv anced S ettings Priority Se lec t ei th er “H i gh ” or “N or mal ” fo r th e p rio rity le ve l of th e type o f dat a tr aff ic be in g c onf ig ur ed . Prot ocol Se lec t th e da ta pr ot oc ol type b ein g c on fi gur e d he re . Cl ic k on the do wn a rro w to r ev ea l th[...]

46 Actiontec DSL Modem User Manual 47 Chapter 5 Configuring Adv anced S ettings T elnet T imeout S etting Se lec tin g T elnet Timeout S etting in the “ A d va nc ed S ett ing s ” scr e en g en era te s th e “T el net T ime ou t Se tti ng ” sc r een . I n th is s cr ee n, se lec t th e am ou nt o f idl e ti me be fo r e a t eln et se ss ion[...]

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49 Vie wing the Mo d em ’ s St atus T h is c ha pt er c o n ta i n s i n fo rm a t io n ab o u t c h e c ki n g t h e s ta tu s o f t h e M od em , s u c h a s wi r el e s s s et t i n gs , r em ot e ma n a g e m en t, a n d W eb s i t e b l o c ki ng . Acc essing Status T o a cc es s t he S tat us scr ee ns , fo llo w th es e in str uct ion s: 1[...]

50 Actiontec DSL Modem User Manual 51 Chapter 6 Viewing the Mo dem’ s Status C urrent Status A ft er se lec ti ng S tat us in th e M ai n M e nu scr ee n, the “ C u rre nt Sta tu s ” scr ee n ap pe ars , di sp la yin g ma n y o f the M ode m ’ s s ett ing s. N o se tti ngs (ot he r th an co n- ne cti ng or dis c on nec tin g fr o m th e I n[...]

50 Actiontec DSL Modem User Manual 51 Chapter 6 Viewing the Mo dem’ s Status W AN - Subnet Mask Di sp la ys the sub ne t ma sk ad dr es s th e IS P as si gned to the M ode m. W AN - Gatewa y Di sp la ys the gat ew a y ad dr es s (f or the IP ad dr es s an d s ubn et ma sk ) th e IS P as sig ned t o th e M od em . W AN - DNS #1 & #2 Di sp la y[...]

52 Actiontec DSL Modem User Manual 53 Chapter 6 Viewing the Mo dem’ s Status W AN Status Se lec tin g W AN Status ge ne rat e s th e “ W AN Sta tu s ” scr e en. Thi s sc r een di spl a ys on o v ervie w of th e M od em ’ s W AN (wi de ar ea ne tw or k) c on ne cti on .[...]

52 Actiontec DSL Modem User Manual 53 Chapter 6 Viewing the Mo dem’ s Status LAN Status Se lec tin g LAN Status gen er at es t he “ L AN Sta tu s” scr ee n. Thi s sc r een dis pl a ys o n o v ervie w of th e M od em ’ s LAN (l oc al a re a ne tw or k) c on ne cti on s. DHCP User List Se lec tin g DHCP User List ge ne rat es th e “ D HCP U[...]

54 Actiontec DSL Modem User Manual IP QoS T raffic Status Se lec tin g QoS Status ge ne rat e s th e “ IP Q o S T ra ffi c St at us ” sc r een . Th is sc re en di sp la ys the QoS co fi gu rat ion set ti ngs (se e “ IP QoS M ana ge me nt ” on pag e 4 5 fo r mo r e in fo rma tio n) . NA T T able Se lec tin g N A T T able ge ne rat es the “[...]

55 U sing Utilities T o a cc es s t he M o de m ’ s W eb -b ase d U ti li tie s op ti ons , se lec t Utilities fr o m th e “M ai n M e nu ” s cr ee n. Th e “U ti li tie s ” sc re en ap pe ars . F r om t his sc re en , the W eb ac ti vity l og c an b e vie we d, th e DS L set ti ngs ch ang ed , the M od em ’ s fac to ry de fa ult set tin[...]

56 Actiontec DSL Modem User Manual 57 Chapter 7 Using Utilities Aut o Refresh T o s et t he W eb A cti vi ty Lo g sc r een to aut o ma tic all y r ef re sh at c ert ai n in te rval s, acti - va te the cir c le ne xt to “ A ut o R e fr es h E v ery” at th e bo tt om of the W eb A ct ivi ty L og sc r een , th en en t er a tim e va lu e (i n se co[...]

56 Actiontec DSL Modem User Manual 57 Chapter 7 Using Utilities Restore Default S ettings T o r es t or e th e M od em t o i ts fa ct o r y de fa ul t s et ti n gs, s el ect R e st o re De f au lt Se tt in gs f ro m th e U ti li ti es sc r ee n. W he n th e “ R es t or e De fa ul t Set ti n gs ” s cr ee n a pp ea rs , cl ic k R e st o re De f a[...]

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59 T r oubleshooting Th is c hap te r c on ta ins a li st of pr ob le ms tha t ma y be en c oun t er ed wh ile us ing the M od em , an d t ec hni qu es t o try an d o v er c ome the pr ob le m. N ot e th at th es e te ch - ni qu es ma y not sol v e th e p ro bl em . LAN Connection F ailure s E ns ur e th e M od em is p ro p er ly in st a ll ed , th[...]

60 Actiontec DSL Modem User Manual 61 Chapter 8 T roubleshooting T h e r e sh o u l d b e a n e n tr y f o r I P a dd r e s s , S ub n e t M as k , a n d D e f a u l t G a t e w a y . A d d i t i o n a ll y , t h e “ IP A d d r e s s ” e n tr y s h o u l d b e o n t h e 1 92. 16 8.0 . X ne t w o r k ( wi t h “ X ” d e f i n i ng a r a n g e[...]

60 Actiontec DSL Modem User Manual 61 Chapter 8 T roubleshooting Time out error occurs when entering a URL or IP Address s V er ify all the co mp ut er s ar e w or ki ng p ro pe rl y . s E ns ur e th e IP set tin gs ar e c o rre ct. s En su re the M od em is on a nd c o nne ct ed p r ope rl y . s V e ri f y t h e M o d e m ’ s s e t t i n g s a r[...]

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63 Re feren ce Th is ap pe ndi x c on ta ins inf or ma tio n ab ou t va rio us t op ic s, in cl ud ing ac ce ss in g in fo rma ti on ab ou t y our W in do ws co mp ut er . Locating Computer Information Th e fo ll owi ng pr oce du r e is va li d fo r W in do ws 98 SE , M e, NT 4.0 , 20 00 a nd X P . 1. F r om t he d es kt op , righ t-c li ck on M y [...]

64 Actiontec DSL Modem User Manual 65 Appendix a Referenc e Locating Windo ws Operating Sy stem Files I f the ope ra tin g sy st em fil es re sid e o n th e ha rd dri v e of th e c om put e r , fo llo w the in str uct io ns b elo w t o lo cat e th em . If th e fi les ar e no t on th e ha rd dri v e, th ey m us t be loa ded fr om the ins ta lla tio [...]

64 Actiontec DSL Modem User Manual 65 Appendix a Referenc e 4. Cl ic k th e do w n ar row ne x t to the “Lo ok in ” te xt bo x a nd s ele ct M y Comput er fr o m th e li st th at ap pe ars . 5. Cl ic k Search N ow . 6a. W ind ow s M e : W hen the sea r ch is co mp let e , not e t he di re ct ory p ath tha t ap pe ars mos t o ft en in the “I n[...]

66 Actiontec DSL Modem User Manual Windo ws XP 1. F r om t he d es kt op , cl ick Star t . 2. Se lec t Search , th en F or Files and Fold ers . 3. Th e “S ea rc h R e su lts ” w in do w ap pe ars . I n th e pa nel at l ef t ti tle d “W ha t do yo u wa nt t o se ar ch fo r? ” , c lic k All files and folders . 4. A not he r pa ne l, ti tl ed [...]

67 Sta tic IP A ddress on the C omputer T o c o mm uni ca te with the M ode m f ro m a c o mpu t er o n th e ne tw or k (t o u se th e W eb Co nfi gu rat io n U ti lity , fo r e xam pl e) , the use r m ay ha v e t o swi tc h t he I P ad dr es s se tti ng s fr om DHC P - ena bl ed t o st ati c IP , so th at th e c om pu te r an d th e M od em ar e o[...]

68 Actiontec DSL User Manual 69 Appendix b Static IP on the Computer 3. A no the r m en u ap pe ars . Se lec t Control Panel . 4. W he n th e “C o ntr ol P an el ” wind o w ap pe ar s, d oub le -c lic k N etwork .[...]

68 Actiontec DSL User Manual 69 Appendix b Static IP on the Computer 5. The “N et w ork ” wi nd ow app ea rs. In the “T he f oll o wing net wo rk c om po nen ts ar e in st all ed” lis t bo x, lo ca te and dou bl e- cl ic k TCP/IP . 6. The “ T CP /I P P ro pe rtie s ” wind o w ap pe ar s. Se le ct IP A ddress . 7. In the IP A dd re ss ta[...]

70 Actiontec DSL User Manual 71 Appendix b Static IP on the Computer 9. Ent e r th e fo llo wing nu mbe rs in th e “ Su bn et m ask ” te xt bo x: 255 .25 5. 255 .0 P r ess the spa c e ba r on the ke ybo ar d t o ad d th e pe riod s be tw ee n th e nu mb er s. 10. Cl ic k OK . Th e T CP /IP Pr o pe rtie s win do w d isa pp ea rs. 11. I n th e N [...]

70 Actiontec DSL User Manual 71 Appendix b Static IP on the Computer 3. A no the r m en u ap pe ars . Se lec t Control Panel . 4. W he n th e “C o ntr ol P an el ” wind o w ap pe ar s, d oub le -c lic k N etwork .[...]

72 Actiontec DSL User Manual 73 Appendix b Static IP on the Computer 5. Th e “N etw or k ” wind o w ap pe ars . I n th e “The fol lo win g ne tw or k c om pon en ts ar e in st all ed” lis t bo x, lo ca te and dou bl e- cl ic k TCP/IP . 6. The “ T CP /I P P ro pe rtie s ” wind o w ap pe ar s. Cl ic k IP A ddress . 7. I n th e IP A dd r e[...]

72 Actiontec DSL User Manual 73 Appendix b Static IP on the Computer 9. En te r t he f oll o wing nu mbe rs in t he “ Su bn et m as k” te xt bo x: 255 .25 5. 255 .0 Do not inc lu de the peri od s; the y ar e a ut om ati ca lly en te re d. 10. Cl ic k OK . Th e T CP /IP Pr o pe rtie s win do w d isa pp ea rs. 11. I f the r e is a ch ec k in the [...]

74 Actiontec DSL User Manual 75 Appendix b Static IP on the Computer 3. A no the r m en u ap pe ars . Se lec t Control Panel . 4. W he n th e “C o ntr ol P an el ” wind o w ap pe ar s, d oub le -c lic k N etwork and Dial- up Connections .[...]

74 Actiontec DSL User Manual 75 Appendix b Static IP on the Computer 5. I n th e “N e tw ork and Dia l- up C onn ect io ns ” win do w , do ub le -cl ic k Local Area Connection . A n umb er ma y be dis pl a ye d af te r th e L oca l Ar ea Co nne cti on . If th er e i s mo r e th an o ne L oc al Ar e a Co nn ect io n li st ed, loc at e t he o ne [...]

76 Actiontec DSL User Manual 77 Appendix b Static IP on the Computer 7. The “Lo ca l A r ea C on nec tio n P r op erti es ” win do w ap pe ars . Cl ic k General . 8. In the “C om po ne nts ch ec k ed ar e use d b y th is c on ne cti on ” li st bo x, do ubl e- c lic k Int er net Protoc ol ( TCP/IP ) . 9. Th e “I nt er net Pr ot oc ol ( T C[...]

76 Actiontec DSL User Manual 77 Appendix b Static IP on the Computer 12. En te r t he f oll o wing nu mbe rs in t he “ Su bn et m as k” te xt bo x: 255 .25 5. 255 .0 P r ess the spa c e ba r on the ke ybo ar d t o ad d th e pe riod s be tw ee n th e nu mb er s. 13. Cl ic k OK . Th e “I nt er net Pr o to co l ( T CP/ IP ) P ro pe rtie s ” wi[...]

78 Actiontec DSL User Manual 79 Appendix b Static IP on the Computer 3. W he n th e “C o ntr ol P an el ” wind o w ap pe ar s, d oub le -c lic k N etwork Connections . 4. I n th e “N e tw ork Co nn ect io ns ” win do w , do ub le -c lic k Local Area Connection . A n um ber ma y be dis pl a ye d af te r t he L oca l Ar ea Co nn ect ion . I f[...]

78 Actiontec DSL User Manual 79 Appendix b Static IP on the Computer 5. T he “ Loc al A re a C on nec tio n P r op erti es ” win do w ap pe ars . Se lec t General . 6. I n th e “Thi s c on nec ti on u ses the fo llo wi ng i te ms ” li st bo x, do ubl e- cl ic k Inte r net Protocol ( T CP/IP ) . 7. Th e “I nt er net Pr ot oc ol ( T CP/ IP [...]

80 Actiontec DSL User Manual 9. En te r t he f oll o wing add r ess in t he “ I P A ddr e ss ” t ex t bo x: 192 .16 8. 0.2 En te r t he pe rio ds in th e ad dr es s b y pr e ssi ng the spa ce bar on th e k eyb oar d . 10. En te r t he f oll o wing add r ess in t he “ Su bn et ma sk ” t ex t bo x: 255 .25 5. 255 .0 En te r t he pe rio ds in [...]

81 C omputer Securit y Th e I nt ern et is a gia nt ne tw or k of co mp ut er s lo ca te d al l ov er t he w or ld . W hen a c om pu te r is co nn ect ed to th e I nt er net , it ca n e x ch ang e i nfo rm ati on with an y o the r c om pu te r on the In te rn et. Thi s al lo ws a co mp ut er use r t o se nd e-m ai l, su rf the W orl d W id e W eb ,[...]

82 Actiontec DSL Modem User Manual 83 Appendix c C omputer Security Modem Securit y I f co nn ect in g to the ISP thr o ugh P oi nt- to -P o int Pr o to co l ( P PP ), be su r e to pr o vid e th e M od em with an a dmi ni str ati v e pa ss wo r d. I f a pa ssw o rd is n ot s et, som eo ne on the In te rn et c an a cc es s th e M od em and ch an ge [...]

82 Actiontec DSL Modem User Manual 83 Appendix c C omputer Security Network Applications N et w ork app li cat io ns (s uc h as so ftw ar e p r ogra ms) tha t al lo w r em ot e a cc es s t o th e c om pu te r al so ma k e th e c om pu te r vu lne ra ble to ac ce ss b y ot he r peo pl e o n th e I nt ern et . If us ing a ne tw ork ap pli ca tio n th[...]

84 Actiontec DSL Modem User Manual This page lef t intentionally blank.[...]

85 Specifications General Model Number GT 70 1 W G - Q W 0 4 (5 4 Mb ps DSL M od em ) Standards IE EE 802 .3 (10 Bas eT) IE EE 8 02 .3u (10 0B ase TX ) G. dm t G. li te t1 .4 13 RF C 14 83 , 236 4, 251 6 Prot ocol LAN - CS MA / CD W AN - PPP , DH CP , Sta tic IP W AN F ul l-r at e AD SL I nt er fac e LAN 10 /1 00 R J -4 5 swi t ch ed po rt US B p o[...]

86 Actiontec DSL Modem User Manual Wir eless Op era ting R ange Indoors U p t o 91 M (3 00 ft .) @ 5 4 Mb ps Outdoors U p t o 45 7M (1 50 0 ft .) @ 54 Mb ps T opology St ar (E th er net ) LED Indicators P o we r , DS L , I nt ern et , Et he rne t, US B, W i re le ss En vironmental P ower E xt ern al , 12V DC, 60 0m A Certifications FC C Cl as s B ,[...]

87 Glossar y Acc ess Poin t A d evic e t hat all o ws wi re le ss c li ent s t o c on nec t t o on e an ot he r . A n ac c es s po in t ca n al so act a s a b rid ge b etw ee n wir el es s cl ie nt s an d a “wi re d” n etw o rk, su c h as an Et he rne t net w ork . W ir el es s cl ie nt s ca n be mo v ed an yw he re with in th e c ov er - ag e [...]

88 Actiontec DSL Modem User Manual 89 Appendix e Glossary Ethernet Network A s tan da rd wir ed ne tw or kin g c on fig ur ati on us in g ca bl es a nd h ub s. F irewall A m eth od p r ev en tin g us er s ou ts id e th e ne tw ork fr om ac ce ss ing and /o r da ma g- in g fi le s or co mp ut er s on th e net w ork . Gatewa y A c en tra l de vic e t[...]

88 Actiontec DSL Modem User Manual 89 Appendix e Glossary PPP oE (Poin t-T o-P oint Protoc ol ov er Ethernet)/ PPP oA (Poin t-T o-P oint Protoc ol ov er A TM) M et ho ds o f sec ur e d at a tra nsm is sio n. Router A c en tra l de vic e th at ma na ges th e da ta tr aff ic of y ou r ne tw ork . Subnet Mask A s et o f fou r n um ber s c on fi gur ed[...]

90 Actiontec DSL Modem User Manual This page lef t intentionally blank.[...]

91 F irewall S e cu ri t y Le v el S er vi ces Th is ap pe ndi x c on ce rn s th e Fi re wa ll o pti on s ( H igh , Medium , an d Low ) se cti on in the “C on fi gu ring A dva nc ed Set tin gs ” c hap te r ( see pag e 43 ). If one of the fir e wal l se cu rity le ve ls is ch ose n i n th e “Fi r ewa ll Se cu rity Le v el” sc r een , a ta bl[...]

92 Actiontec DSL Modem User Manual 93 Appendix f Fir ewall S ecurity Le vel Ser vices Medium S ecurity Level Low Security Level[...]

92 Actiontec DSL Modem User Manual 93 Appendix f Fir ewall S ecurity Le vel Ser vices Off I f Off is sel ect ed, onl y N A T ( N etw or k A dd r ess T ran sla ti on ) sec uri ty i s act iv e . Ser vice Acr onym Definitions http H ype r T e xt T ra ns fe r P r ot oc ol . Th is p ro t oc ol d el iv e rs i nf orm ati on ov e r th e I nt ern et , and i[...]

94 Actiontec DSL Modem User Manual real audio/video A p ro t oc ol us ed t o tr ans fe r R e al A u dio or R ea l V i deo fi les . icmp I nt e rne t C on tr ol M es sa ge P r ot oc o l. Al lo ws err or mes sa ge s, t ex t pa ck ag es, and in fo rma ti on al m ess ag es t o be tra ns fe rre d o v er t he I nt ern et . H.323 A s tan da rd pr ot oc o [...]

95 Altern ati v e S ystem S et up Th e M od em sup po rts bo th th e Cl as sic M aci nt os h op era ti ng s ys te ms (9 .2 .1 a nd be lo w) , as w ell as OS X . ☞ N ot e : W h en i n st a ll i ng a n y so ft w ar e , c o ns u lt t h e u s er m a nu a l an d h el p fi l e s s u p pl i ed wi t h t h e so f tw a r e fo r d et a il e d i n f or m at [...]

96 Actiontec DSL Modem User Manual 97 Appendix g Alterna tive Syst em Setup 2. W he n th e “ T C P/I P ” win do w ap pe ars , se lec t Edit fr om me nu ba r , th en sel ect U ser Mode . 3. W h en t he “ U se r M o de ” win do w ap pe ars , se lec t A dv an ce d , th en cli ck OK . 4. I n th e “ T C P/I P ” win do w , se lec t Ethernet f[...]

96 Actiontec DSL Modem User Manual 97 Appendix g Alterna tive Syst em Setup OS X 1. F r om the A p ple M en u, sel ect System Prefer ences . 2. W he n th e “S y st em P r ef er en ce s ” win do w a ppe ar s, cl ic k N etwork .[...]

98 Actiontec DSL Modem User Manual 99 Appendix g Alterna tive Syst em Setup 3. T he N etw o rk win do w ap pe ars . Se lec t Built-In Ethernet fr om th e “S ho w ” dr o p- do wn l ist . 4. S ele ct T CP/IP an d, fr o m th e “ Co nf igu r e” dr op -d own lis t, sel ect Using DHCP . 5. C li ck Apply N ow an d cl os e th e “S y st em Pr e fe[...]

98 Actiontec DSL Modem User Manual 99 Appendix g Alterna tive Syst em Setup 2. T he “ Ma in M e nu ” sc re en app ear s. Sel ect S etup/Configuration . 3. I n th e “S et U p/C o nfi gu rat io n ” scr ee n, sel ect Alter native Setup fr om th e me nu on the le ft s id e.[...]

100 Actiontec DSL Modem User Manual 4. Th e “ A cti on te c DS L M od em Set up P ag e ” scr e en a ppe ar s. I n th is s cr ee n, th e us er can co nf igu r e th e IS P P ro t oc ol ( Bri dg ed, PPP oA , or PPP oE ) an d th e IP c on fig ura ti on (D yn ami c o r St ati c) . U si ng the In te rne t Se rvic e P r ovi de r ( I SP ) W or ksh ee t[...]

101 A dditional T echnic al Suppor t Options Th e ap pe ndi x c on ta ins inf or ma tio n ab ou t ad dit io na l te ch ni cal su ppo rt o pti on s. Self Help T o o bta in mor e an sw er s t o DS L c onf ig ura ti on q ue sti on s on yo ur own , vis it t he Qwest DSL Actiontec suppor t page at : http://www .qwest.c om/dsl/customerser v ice/actiontec[...]

102 Actiontec DSL Modem User Manual 103 Appendix h Additional T echnical Suppor t Options Adv anced F eature Suppor t Qw es t T ec h nic al S up port (1- 80 0-2 47 -7 285 ) p ro vid es co nf ig ura tio n as si sta nc e s up - po rt fo r t he f oll o wing ad van c ed f eat ur es : s W eb si te B loc ki ng s Servi ce s B loc ki ng s VPN P as st hr ou[...]

102 Actiontec DSL Modem User Manual 103 Appendix h Additional T echnical Suppor t Options Th is se rvic e al so pr ovi de s s upp ort (a t $2 9. 95 pe r in ci de nt) fo r th e fo llo wi ng ad va nc ed fea tu re s: s P o rt F orw ar di ng ( St ati c N A T ) s DM Z H os tin g s Sta ti c R ou tin g s N A T R out e s s MA C A dd r ess Clo ni ng s RIP ([...]

104 Actiontec DSL Modem User Manual This page lef t intentionally blank.[...]

105 Notic es Regulatory Complianc e Notices Class B Equipment Th is eq ui pm ent ha s bee n t es te d an d fo un d to co mp ly with the lim it s fo r a C las s B di git al de vic e, pu rs ua nt t o P art 1 5 of th e FC C R ul es . The se li mi ts a re de sign ed to pr ovi de r ea so na ble pr ot ec tio n a gai ns t ha rmf ul i nt erf er e nc e in a[...]

106 Actiontec DSL Modem User Manual 106 Th is de vic e c om pl ies with P art 15 o f the FCC R ul es. Ope rat io n is su bj ect to th e fo ll owi ng tw o c on dit io ns : 1 . Th is de vic e ma y not ca use har mfu l in t erf er e nc e 2. Th is de vic e m ust ac ce pt an y in te rf er en ce re c ei v ed, inc lu di ng in te rf er en c e th at ma y ca[...]

107 Li mi ted W a rranty Har dware : A cti ont ec Ele ctr o ni cs, In c., wa rran ts t o t he e nd us er (“ C ust o mer ”) tha t th is ha r dw ar e p ro du ct wil l be fr ee f ro m d ef ect s in wo rkm an shi p an d ma t eri als , un de r no rm al u se a nd s ervic e , fo r tw el v e (1 2) mo nt hs f ro m t he d at e of pu rc ha se fr o m A cti[...]

108 Actiontec DSL Modem User Manual TH IS A CT ION TE C EL ECT R ONI CS P R ODU CT MA Y INC L UDE OR BE BU NDL ED WI TH T HIR D- P AR TY SOF TW AR E, TH E US E OF WH ICH IS G O VER NED BY A SE P A RA TE END -US ER LI CEN SE A GR EE MEN T . TH IS A CT ION TE C EL ECT R ONI CS W AR RAN TY DOE S NO T A PPL Y T O SU CH T HIR D- P AR TY SO FTW ARE . FOR[...]

108 Actiontec DSL Modem User Manual 109 Limited W arr anty NE ITH ER AS SUM ES NO R A UTH OR IZE S A NY O T HER PER SO N T O ASS UME FOR IT AN Y O TH ER L IAB ILI TY IN CON NEC TIO N WIT H TH E SA LE, IN ST ALL A TIO N, MA INT EN ANC E OR US E OF IT S PR ODU CT S. A C TIO NTE C E L E C T R O N I C S S H A L L N O T B E L I A B L E U N D E R T H I S[...]

110 Actiontec DSL Modem User Manual Gov er ning Law : Th is L imi te d W arra nty sha ll b e go v er ned by the la ws of the Sta te of Ca li fo rni a, U .S .A. , ex cl ud ing its co nf li cts of la ws a nd p rin cip le s, an d e x cl ud ing th e U ni te d N at io ns C on v e nti on on Co ntr act s fo r t he I nt er nat io na l Sa le o f Goo ds .[...]